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Billing and quality technician skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical billing and quality technician skills. We ranked the top skills for billing and quality technicians based on the percentage of resumes they appeared on. For example, 31.9% of billing and quality technician resumes contained patients as a skill. Continue reading to find out what skills a billing and quality technician needs to be successful in the workplace.

15 billing and quality technician skills for your resume and career

1. Patients

Here's how billing and quality technicians use patients:
  • Helped patients with account questions and also determined whether accounts should go to collections or not.
  • Follow up calls to vendors, hospitals, or patients per customer service.

2. Medical Billing

Here's how billing and quality technicians use medical billing:
  • Answer phones, Check in/out clients, Assist therapist with therapy, Medical Billing for services, Pre-authorize therapy and medical services
  • Assist Doctors and their Medical Billing staff with how to bill Medi-cal claims and or fix them for payment.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how billing and quality technicians use customer service:
  • Served as expert customer service representative, interacting with clients to ensure customer satisfaction.
  • Provide customer service and technical support to federal agencies regarding enrollment related issues.

4. Medicaid

Here's how billing and quality technicians use medicaid:
  • Assist clients in obtaining Medicaid eligibility.
  • Prepare and create bills for hospice and home health care to submit to insurance companies including Medicare and Medicaid

5. Appeals

Here's how billing and quality technicians use appeals:
  • Claim follow up, appeals, Accounts receivable, claim resubmit, adjustments, follow up calls, correspondence
  • Reviewed claims and released electronically to insurances for payment, reconciled accounts after payments received, verified insurance information, appeals.

6. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how billing and quality technicians use patient accounts:
  • Balanced and/or reconciled patient account ledgers.
  • Evaluate patient accounts to determine timeliness and accuracy of payments and recover contracted amounts on all unpaid claims.

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7. Submit Claims

Here's how billing and quality technicians use submit claims:
  • Prepared and submit claims to third party payers.
  • Verify insurance eligibility, entered insurance information into system, and submit claims to Medicare through Claim database and websites.

8. Insurance Claims

Here's how billing and quality technicians use insurance claims:
  • Submitted 47% of the volume of insurance claims for the practice.
  • Ensured accurate and timely submissions of all insurance claims.

9. CPT

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

Here's how billing and quality technicians use cpt:
  • Understand of medical terminology, CPT coding, and HCPCS (Health Care Procedure Coding System).
  • Determine insurance priority Verifying patient demographics Maintaining providers NPI Review CPT and ICD9 Codes

10. Hippa

HIPAA, which stands for Health Insurance Portability and Accountability Act, is a United States federal statue created, enacted, and turned to law in 1996, which whose primary purposes were to modernise the healthcare systems in the United States, secure and generally enhance the management of that personal information of patients that was in the hands of healthcare facilities, such as hospitals and insurance companies, and to enable the providing of healthcare and insurance to more people.

Here's how billing and quality technicians use hippa:
  • Typed HIPPA Certification letters at request of sales broker, on behalf of customer.
  • Scanned important medical documentation and was responsible for maintaining patient records in accordance with HIPPA regulations.

11. Billing Issues

Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.

Here's how billing and quality technicians use billing issues:
  • Resolved billing issues for customers, collected payments and escalated to supervisor as necessary.
  • Operated multiple application systems for group billing issues, and analysis of customer data.

12. Patient Billing

Here's how billing and quality technicians use patient billing:
  • Coordinated all aspects of physician practice management specific to insurance and patient billing for two Family Practice Physicians.
  • Certified Service Technician, Handled patient billing and inventory, coordinated delivery of all patient equipment.

13. Customer Inquiries

Here's how billing and quality technicians use customer inquiries:
  • Distributed bills to lines of businesses and handled customer inquiries.
  • Monitor membership financial accounts, system updates and monthly reports Work customer inquiries submitted via telecommunications and daily written correspondence

14. Billing System

A billing system is a system for issuing invoices related to fees payable by each party under an access agreement. Billing systems often include payment software that automates the process of collecting payments, sending recurring invoices, tracking expenses, and tracking invoices, and generates reports for management and records payments to the accounts of the customers.

Here's how billing and quality technicians use billing system:
  • Logged and updated Baylor Scott & White billing system in order to open and track open and ongoing claims.
  • Helped develop the work order software to integrate the work order system with the billing system.

15. Medi-Cal

Here's how billing and quality technicians use medi-cal:
  • Maintained all lab billing records, patient demographics and entered Medi-Cal claims.
  • Prepare monthly Medicare reports and Medi-Cal insurance by summarizing billings and revenues received.
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List of billing and quality technician skills to add to your resume

Billing and quality technician skills

The most important skills for a billing and quality technician resume and required skills for a billing and quality technician to have include:

  • Patients
  • Medical Billing
  • Customer Service
  • Medicaid
  • Appeals
  • Patient Accounts
  • Submit Claims
  • Insurance Claims
  • CPT
  • Hippa
  • Billing Issues
  • Patient Billing
  • Customer Inquiries
  • Billing System
  • Medi-Cal
  • Billing Statements
  • Insurance Eligibility
  • Credit Card
  • HIPAA
  • Benefit Changes
  • Reconciliations
  • Private Insurance
  • Account Data
  • Billing Purposes
  • Phone Inquiries
  • Computer System
  • Customer Satisfaction
  • ICD-9
  • Inbound Calls
  • Identification Card
  • Insurance Payments
  • EOB
  • Payment Arrangements
  • System Data
  • Cash Drawers
  • Corporate Guidelines
  • HMO
  • Unpaid Accounts
  • Durable Medical Equipment
  • Appropriate Diagnosis

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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