Billing/collection manager job description
Updated March 14, 2024
11 min read
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Example billing/collection manager requirements on a job description
Billing/collection manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in billing/collection manager job postings.
Sample billing/collection manager requirements
- Bachelor’s degree in accounting or finance
- 5+ years of related experience
- Proficient in Microsoft Office applications
- Knowledge of accounting principles
- Understanding of billing and collection processes
Sample required billing/collection manager soft skills
- Excellent organizational skills
- Strong customer service orientation
- Ability to multitask and prioritize
- Ability to work under pressure
- Excellent communication skills
Billing/collection manager job description example 1
TidalHealth billing/collection manager job description
Why work at TidalHealth?
Looking for a rewarding place to work? Choose TidalHealth. U.S. News & World Report, a global authority in hospital rankings and consumer advice, has named TidalHealth Peninsula Regional and TidalHealth Nanticoke as 2022-2023 High Performing hospitals for 11 challenging and elective health conditions; the highest award a hospital can earn for U.S. News' Best Hospitals Procedures & Conditions ratings. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.
Manager Patient Accounting Government Billing & Collections Position Summary
The Manager, Third Party Billing/Collections, is responsible for insuring the accurate and timely billing of all services provided by Peninsula Regional Medical Center. He/she is the primary contact and resource for the Medical center's electronic billing processes, and government billing regulations. This position is responsible for ensuring the timely follow-up and collection of Medicare, Medicaid, and other government claims. This position is responsible for improving accounts receivable so that the enterprises cash flow continually improves and for reducing accounts receivables and A/R day's incompliance with all applicable regulations.
Manager Patient Accounting Government Billing & Collections Position Requirements
Education
+ Associates degree with concentration in business required.
+ CRIP preferred.
Experience
+ Seven years of patient accounting experience with concentration on CMS (government billing/collections) Four years should be in positions with supervisory responsibility.
+ Experience of three years directly related in patient financial services is required.
+ Extensive knowledge of federal regulations including billing, HIPAA code sets, LCD's, NCD's preferred.
+ Medical Terminology classes required upon hire or within 2 years of employment.
+ Coding certification required upon hire or within 2 years of employment.
+ Formal Medicare billing education required upon hire or within 2 years of employment
Manager Patient Accounting Government Billing & Collections Schedule
+ Primarily day shift, but evening and weekend hours will be required.
+ Expected to work sufficient time and hours to manage work force and complete duties including planning for future goals.
+ Hours will exceed normal staff hours.
+ Expected to show a presence on all shifts of supervision.
Manager Patient Accounting Government Billing & Collections Benefits
+ At TidalHealth, team members working at least 36 hours per pay period based on 12-hour shift schedules or at least 37.5 hours for non 12-hour shift schedules and part-time team members working at least 30 hours or more on weekends only are eligible for benefits.
+ Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.
Looking for a rewarding place to work? Choose TidalHealth. U.S. News & World Report, a global authority in hospital rankings and consumer advice, has named TidalHealth Peninsula Regional and TidalHealth Nanticoke as 2022-2023 High Performing hospitals for 11 challenging and elective health conditions; the highest award a hospital can earn for U.S. News' Best Hospitals Procedures & Conditions ratings. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.
Manager Patient Accounting Government Billing & Collections Position Summary
The Manager, Third Party Billing/Collections, is responsible for insuring the accurate and timely billing of all services provided by Peninsula Regional Medical Center. He/she is the primary contact and resource for the Medical center's electronic billing processes, and government billing regulations. This position is responsible for ensuring the timely follow-up and collection of Medicare, Medicaid, and other government claims. This position is responsible for improving accounts receivable so that the enterprises cash flow continually improves and for reducing accounts receivables and A/R day's incompliance with all applicable regulations.
Manager Patient Accounting Government Billing & Collections Position Requirements
Education
+ Associates degree with concentration in business required.
+ CRIP preferred.
Experience
+ Seven years of patient accounting experience with concentration on CMS (government billing/collections) Four years should be in positions with supervisory responsibility.
+ Experience of three years directly related in patient financial services is required.
+ Extensive knowledge of federal regulations including billing, HIPAA code sets, LCD's, NCD's preferred.
+ Medical Terminology classes required upon hire or within 2 years of employment.
+ Coding certification required upon hire or within 2 years of employment.
+ Formal Medicare billing education required upon hire or within 2 years of employment
Manager Patient Accounting Government Billing & Collections Schedule
+ Primarily day shift, but evening and weekend hours will be required.
+ Expected to work sufficient time and hours to manage work force and complete duties including planning for future goals.
+ Hours will exceed normal staff hours.
+ Expected to show a presence on all shifts of supervision.
Manager Patient Accounting Government Billing & Collections Benefits
+ At TidalHealth, team members working at least 36 hours per pay period based on 12-hour shift schedules or at least 37.5 hours for non 12-hour shift schedules and part-time team members working at least 30 hours or more on weekends only are eligible for benefits.
+ Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.
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Billing/collection manager job description example 2
Fragomen billing/collection manager job description
Senior Billing & Collections Manager - EMEA
Sheffield, England
We are looking for an experienced Senior Billing & Collections Manager to join us and manage our EMEA region. This is a permanent role that will be based in our Sheffield office with a mixture of working from home as per our hybrid #Fragomenworks policy.
About the team:
Our Billing & Collections Team in Sheffield supports the billing & collections process of our offices in EMEA, providing direct support to the Practices on all matters relating to working capital. Also working alongside our other Finance functions to deliver a service to our colleagues which we are proud of.
The Billing and Collections team has grown over recent years and as a result of its initial success, it has grown to the team it is today. The team's focus is firstly to deliver on agreed SLA's & KPI's, but also drives innovation to improve & streamline processes. They have also been at the forefront of innovative ways to improve cycles times and process flows, innovations which have later been adopted across the Fragomen network.
About the role:
Managing the EMEA Billing & Collections Team (approx. 35 team members, with 3-4 direct reports), the Senior Billing & Collections Manager (EMEA) is responsible for both the strategic and tactical operation of the group including; invoice creation and delivery, ensuring client SLA's are met, maintaining accuracy across the entire process, and ensuring collection of amounts due in line with the Firm's agreed payment terms.
In conjunction with the management team, you will consistently review operational activity to ensure optimal and streamlined processes. In addition to regional management responsibility for Billing & Collections, you will support and influence both internal and external stakeholders as subject matter expert for RFP's and client reviews.
Other key responsibilities will include:
Oversee and monitor the effectiveness of client billing, WIP management, collection and initiate improvements to enhance the quality of service.Review unbilled disbursements account balances on a monthly basis and investigate any significant movements. Review monthly bad debt provision and agree next steps in advance of ledger close to ensure it is appropriate.Client focus & relationship management Develop and maintain relationships with senior finance contacts at these key clients to ensure prompt and efficient processing of Fragomen's bills and collection of cash Develop close relationships with client services teams across the network Coach and develop the Managers and Supervisors in the team in relation to all relevant people management responsibilities
About you:
You will have extensive experience in similar management level Billing & Collections roles within a professional services environment.
You will also have a proven ability to influence at the highest level as a credible, fast thinking, collaborative and proactive individual.
The ideal candidate for this role will also have the following qualifications and experience:
Monitoring and driving enhancements to operational performance.Working closely with internal staff to support customer requirements.Ability to focus on customer satisfaction.Managing billing issues from start to resolution.Management of collections processes and resolution of past due invoices and issues.Experience in cash forecasting and working capital lifecycle.Responding to billing questions and assist with historical data analysis.Analysing billing KPI's; including team performance, operational SLA's, collection and bad debt management, cancellation trends, daily and monthly billing.Must be a team player with project management experience and ability to manage multiple projects at the same time.Strong knowledge of billing systems and management of invoicing cycles.Must be able to recognise problems that impact ability to run monthly billing processes, identify the problems and work towards resolution.Must be able to listen to customer questions, provide appropriate response and follow up on action items.Ability to work independently in a fast-paced environment and excellent attention to detail.Ability to prioritise and complete assignments and tasks in a timely manner.Ability to deal with challenging situations in a calm and rational manner.
Driving continual automation and measurement against critical metrics for our billing processes.Bachelor's degree or equivalent is desirable, not mandatory.
Fragomen in Sheffield:
Our Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by. The office has approximately 300 people working collaboratively and creating a dynamic, positive environment with over 20 different languages being spoken.
The Firm has recently transitioned to a hybrid working model, which incorporates a blend of in-person attendance as well as working from home - our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.
Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Strategy (RBS) prioritises Fragomen's social responsibility through one cross-cutting theme and five focus areas. These focus areas include: Wellbeing, Diversity and Inclusion, Charity & Pro bono work, Social and Environmental & Sustainability. The RBS initiative offers great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities at the Firm. These range from social events and activities, to regular wellbeing newsletters and diversity discussions.
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
Sheffield, England
We are looking for an experienced Senior Billing & Collections Manager to join us and manage our EMEA region. This is a permanent role that will be based in our Sheffield office with a mixture of working from home as per our hybrid #Fragomenworks policy.
About the team:
Our Billing & Collections Team in Sheffield supports the billing & collections process of our offices in EMEA, providing direct support to the Practices on all matters relating to working capital. Also working alongside our other Finance functions to deliver a service to our colleagues which we are proud of.
The Billing and Collections team has grown over recent years and as a result of its initial success, it has grown to the team it is today. The team's focus is firstly to deliver on agreed SLA's & KPI's, but also drives innovation to improve & streamline processes. They have also been at the forefront of innovative ways to improve cycles times and process flows, innovations which have later been adopted across the Fragomen network.
About the role:
Managing the EMEA Billing & Collections Team (approx. 35 team members, with 3-4 direct reports), the Senior Billing & Collections Manager (EMEA) is responsible for both the strategic and tactical operation of the group including; invoice creation and delivery, ensuring client SLA's are met, maintaining accuracy across the entire process, and ensuring collection of amounts due in line with the Firm's agreed payment terms.
In conjunction with the management team, you will consistently review operational activity to ensure optimal and streamlined processes. In addition to regional management responsibility for Billing & Collections, you will support and influence both internal and external stakeholders as subject matter expert for RFP's and client reviews.
Other key responsibilities will include:
Oversee and monitor the effectiveness of client billing, WIP management, collection and initiate improvements to enhance the quality of service.Review unbilled disbursements account balances on a monthly basis and investigate any significant movements. Review monthly bad debt provision and agree next steps in advance of ledger close to ensure it is appropriate.Client focus & relationship management Develop and maintain relationships with senior finance contacts at these key clients to ensure prompt and efficient processing of Fragomen's bills and collection of cash Develop close relationships with client services teams across the network Coach and develop the Managers and Supervisors in the team in relation to all relevant people management responsibilities
About you:
You will have extensive experience in similar management level Billing & Collections roles within a professional services environment.
You will also have a proven ability to influence at the highest level as a credible, fast thinking, collaborative and proactive individual.
The ideal candidate for this role will also have the following qualifications and experience:
Monitoring and driving enhancements to operational performance.Working closely with internal staff to support customer requirements.Ability to focus on customer satisfaction.Managing billing issues from start to resolution.Management of collections processes and resolution of past due invoices and issues.Experience in cash forecasting and working capital lifecycle.Responding to billing questions and assist with historical data analysis.Analysing billing KPI's; including team performance, operational SLA's, collection and bad debt management, cancellation trends, daily and monthly billing.Must be a team player with project management experience and ability to manage multiple projects at the same time.Strong knowledge of billing systems and management of invoicing cycles.Must be able to recognise problems that impact ability to run monthly billing processes, identify the problems and work towards resolution.Must be able to listen to customer questions, provide appropriate response and follow up on action items.Ability to work independently in a fast-paced environment and excellent attention to detail.Ability to prioritise and complete assignments and tasks in a timely manner.Ability to deal with challenging situations in a calm and rational manner.
Driving continual automation and measurement against critical metrics for our billing processes.Bachelor's degree or equivalent is desirable, not mandatory.
Fragomen in Sheffield:
Our Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by. The office has approximately 300 people working collaboratively and creating a dynamic, positive environment with over 20 different languages being spoken.
The Firm has recently transitioned to a hybrid working model, which incorporates a blend of in-person attendance as well as working from home - our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.
Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Strategy (RBS) prioritises Fragomen's social responsibility through one cross-cutting theme and five focus areas. These focus areas include: Wellbeing, Diversity and Inclusion, Charity & Pro bono work, Social and Environmental & Sustainability. The RBS initiative offers great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities at the Firm. These range from social events and activities, to regular wellbeing newsletters and diversity discussions.
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
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Billing/collection manager job description example 3
WeWork billing/collection manager job description
About WeWork
At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow's world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.
About the Team
We are looking for a Manager for our Global Billing and Collections processes. This role will sit within our Global Business Services function, while working closely with central teams, including: Finance, Product, Sales, Legal, and Operations. This individual will be responsible for managing the daily operations while working with leadership to develop enhanced billing and collections processes.
This individual will be a critical, strategic thought partner, working across the organization to drive value across the organization.
Reporting to the Director of Global Billings and Collections, the Manager will apply knowledge of a high performing billing and collections function, and expertise in budgeting, accounting and reporting to implement and maintain a scalable infrastructure. The Manager will be expected to use a strategic lens to assist in driving growth and create value longer term. Key projects will focus on rolling out a New Global Quote to Cash Infrastructure, enhancing reporting and improving Member NPS. The ideal candidate will have outstanding commercial acumen, exceptional financial and strategic planning skills, a great attitude, refined communication skills, demonstrated leadership skills, resilience, and tenacity. Multiple years of experience within either Finance Shared Services or Billing Operations at a mid to large firm strongly preferred.
Key responsibilities:
Qualifications and Skills:
About WeWork
WeWork is the platform for creators, providing hundreds of thousands of members around the world with space, community, and services that enable them to do what they love and create their life's work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.
Our mission doesn't end with the small businesses and entrepreneurs that call us home. We believe in empowering our team to create their own life's work. We move fast and we challenge each other, but we look after each other and care about our culture, which makes working here extremely rewarding. There's a lot of work left for us to do, and we couldn't do it without a single member of our team.
We are an equal opportunity employer and value diversity in our company, with competitive salaries and benefits. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow's world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.
About the Team
We are looking for a Manager for our Global Billing and Collections processes. This role will sit within our Global Business Services function, while working closely with central teams, including: Finance, Product, Sales, Legal, and Operations. This individual will be responsible for managing the daily operations while working with leadership to develop enhanced billing and collections processes.
This individual will be a critical, strategic thought partner, working across the organization to drive value across the organization.
Reporting to the Director of Global Billings and Collections, the Manager will apply knowledge of a high performing billing and collections function, and expertise in budgeting, accounting and reporting to implement and maintain a scalable infrastructure. The Manager will be expected to use a strategic lens to assist in driving growth and create value longer term. Key projects will focus on rolling out a New Global Quote to Cash Infrastructure, enhancing reporting and improving Member NPS. The ideal candidate will have outstanding commercial acumen, exceptional financial and strategic planning skills, a great attitude, refined communication skills, demonstrated leadership skills, resilience, and tenacity. Multiple years of experience within either Finance Shared Services or Billing Operations at a mid to large firm strongly preferred.
Key responsibilities:
- Lead a world class Billing & Revenue Operations team, responsible for a wide variety of activities within the order to cash process
- Drive the implementation, adoption and continuous improvement of the new order to contract process
- Build and maintain key cross-functional relationships that support the company in achieving annual goals and continuous improvement
- Provide visibility, governance and timely reporting of billing and KPIs for Sr. Management
- Responsible for ensuring SOX and Compliance requirements are met and maintained
- Improve overall DSO and other pertinent KPI's across the function
- Analyze and provide billing insight necessary to assist in the sign-off of commercial terms for high priority deals
- Build the team's reputation as a step-change thinker, action-driver and value-creator by providing action-oriented solutions to complex billing questions
Qualifications and Skills:
- 5+ years of relevant experience
- Strong capabilities in financial modeling, Excel, Powerpoint, Tableau
- Experience in Salesforce preferred but not required
- Must be detail-oriented and keen to dig into numbers and variances to propose recommendations and drive improved outcomes
- Previous experience with change management and leading teams with strong interpersonal and team-building skills
- Strong written and verbal communication skills
- Authenticity, resilience and empathy are all key attributes for success
About WeWork
WeWork is the platform for creators, providing hundreds of thousands of members around the world with space, community, and services that enable them to do what they love and create their life's work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.
Our mission doesn't end with the small businesses and entrepreneurs that call us home. We believe in empowering our team to create their own life's work. We move fast and we challenge each other, but we look after each other and care about our culture, which makes working here extremely rewarding. There's a lot of work left for us to do, and we couldn't do it without a single member of our team.
We are an equal opportunity employer and value diversity in our company, with competitive salaries and benefits. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Updated March 14, 2024
Updated March 14, 2024