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Billing/collection manager skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical billing/collection manager skills. We ranked the top skills for billing/collection managers based on the percentage of resumes they appeared on. For example, 10.5% of billing/collection manager resumes contained patients as a skill. Continue reading to find out what skills a billing/collection manager needs to be successful in the workplace.

15 billing/collection manager skills for your resume and career

1. Patients

Here's how billing/collection managers use patients:
  • Scheduled appointments for all new obstetric patients to coordinate insurance benefits and monthly payment arrangements for patient responsibility.
  • Designed and implemented front office procedures for minimum liability and maximum reimbursement from patients and insurance companies.

2. Billing Procedures

Here's how billing/collection managers use billing procedures:
  • Implemented improvements in manual and electronic billing procedures.
  • Trained new and existing personnel on billing procedures for treatment rendered, including Auto (PIP) and Private Health Insurance.

3. Financial Reports

Here's how billing/collection managers use financial reports:
  • Assist finance department in reconciliation process by generating and interpreting productivity and financial reports.
  • Submitted monthly financial reports to physicians.

4. Medicaid

Here's how billing/collection managers use medicaid:
  • Supervised 14 medical billing collectors specializing in Medicare, Medicaid, Managed Care and Commercial insurance carriers.
  • Ensured compliance with provider contracts and Medicaid/Medicare requirements to ensure complete and timely claims processing and payments.

5. Revenue Cycle

Revenue cycle stands for a method to define and maintain the processes utilized for completing an accounting process to record the revenue generated from products/services provided by the company.

Here's how billing/collection managers use revenue cycle:
  • Project management responsibility for numerous Revenue Cycle improvement related projects including Patient Access all back end billing and collection services.
  • Contract renegotiation and responsible for the day to day operations of the professional fee billing, collections and revenue cycle.

6. Medical Claims

Here's how billing/collection managers use medical claims:
  • Complete control of the outgoing medical claims electronically billed thought a network vendor carrier's.
  • Billed medical claims for payment processing with revenue of 4 - 3 million monthly.

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7. Appeals

Here's how billing/collection managers use appeals:
  • Prepared appeals against insurance companies.
  • Process Appeals and make sure every patient and employee has the knowledge of there Co-pay, Deductibles, and Co-Insurance.

8. CPT

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

Here's how billing/collection managers use cpt:
  • Assessed physician's dictations to assign appropriate ICD-9 and CPT code input onto daily charge sheets.
  • Verify correct CPT codes for a variety of specialties.

9. Accounts Receivables

Here's how billing/collection managers use accounts receivables:
  • Provided quarterly billing and cash receipt information to all Partners and distributed monthly work-in-progress and accounts receivables reports.
  • Provided and reported ongoing maintenance of accounts receivables key performance indication metrics.

10. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how billing/collection managers use patient accounts:
  • Prepared and implemented policy and procedures regarding patient accounts management, billing, claim reconciliation and account reconciliation.
  • Identified issues with patient accounts and researched alternative insurance for maximum reimbursement.

11. Medical Billing

Here's how billing/collection managers use medical billing:
  • Managed medical billing, including interpreting diagnostic codes and meeting insurance requirements, for company providing medical business consulting.
  • Utilized EHR/EMR electronic medical billing system for input of information into computerized patient record system.

12. Billing System

A billing system is a system for issuing invoices related to fees payable by each party under an access agreement. Billing systems often include payment software that automates the process of collecting payments, sending recurring invoices, tracking expenses, and tracking invoices, and generates reports for management and records payments to the accounts of the customers.

Here's how billing/collection managers use billing system:
  • Participated in conversion of manual to computerized billing system resulting in added efficiency.
  • Managed all accounting and reconciliation related aspects of receivables tracked in the Oracle Billing System from recognition through cash collection.

13. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how billing/collection managers use delinquent accounts:
  • Ensured delinquent accounts were negotiated in a mutually acceptable and realistic payment schedule.
  • Resolve disputes between attorney and client to receive collection on 120 days and below Delinquent accounts.

14. EOB

EOB stands for explanation of benefits. This is a common outline provided as part of many health insurance plans to explain what services were completed, the co-pay required for each appointment, and how much of your payment is covered by health insurance. EOB is an indication that your insurance claim has already been processed.

Here's how billing/collection managers use eob:
  • Posted insurance payments into appropriate patient account after receiving payment and EOB from insurances.
  • Reviewed EOB to make adjustments to patient's account or Medical claim.

15. Front Desk

Here's how billing/collection managers use front desk:
  • Assist Front Desk with issues such as collecting co-pays, co- insurance and deductibles on patient arrival.
  • Started as front desk scheduling appointments and over years learned all aspects of medical business office.
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List of billing/collection manager skills to add to your resume

Billing/collection manager skills

The most important skills for a billing/collection manager resume and required skills for a billing/collection manager to have include:

  • Patients
  • Billing Procedures
  • Financial Reports
  • Medicaid
  • Revenue Cycle
  • Medical Claims
  • Appeals
  • CPT
  • Accounts Receivables
  • Patient Accounts
  • Medical Billing
  • Billing System
  • Delinquent Accounts
  • EOB
  • Front Desk
  • Insurance Verification
  • Billing Issues
  • Cash Flow
  • Insurance Carriers
  • EMR
  • Direct Reports
  • HIPAA
  • ICD-9
  • Electronic Billing
  • Surgery
  • Patient Billing
  • Hippa
  • Insurance Billing
  • Scheduling Appointments
  • Insurance Claims
  • Fee Schedules
  • Collections Process
  • Past Due Accounts
  • EDI
  • ICD-10
  • Unpaid Claims
  • Customer Accounts
  • CMS
  • Collection Efforts
  • Bank Deposits
  • Collection Agencies
  • Insurance Payments
  • Payment Arrangements
  • Cash Application
  • Patient Statements
  • Charge Entry
  • DSO
  • Electronic Claims
  • HMO
  • DME

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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