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Become A Billing & Collections Representative

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Working As A Billing & Collections Representative

  • Processing Information
  • Interacting With Computers
  • Getting Information
  • Performing Administrative Activities
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $54,464

    Average Salary

What Does A Billing & Collections Representative Do

Financial clerks do administrative work for many types of organizations. They keep records, help customers, and carry out financial transactions.

Duties

Financial clerks typically do the following:

  • Keep and update financial records
  • Compute bills and charges
  • Offer customer assistance
  • Carry out financial transactions

Financial clerks give administrative and clerical support in financial settings. Their specific job duties vary by specialty and by setting.

Billing and posting clerks calculate charges, develop bills, and prepare them to be mailed to customers. They review documents such as purchase orders, sales tickets, charge slips, and hospital records to compute fees or charges due. They also contact customers to get or give account information.

Gaming cage workers work in casinos and other gaming establishments. The “cage” in which they work is the central depository for money and gaming chips. Gaming cage workers sell gambling chips, tokens, or tickets to patrons. They count funds and reconcile daily summaries of transactions in order to balance books.

Payroll and timekeeping clerks compile and post employee time and payroll data. They verify and record attendance, hours worked, and pay adjustments. They ensure that employees are paid on time and that their paychecks are accurate.

Procurement clerks compile requests for materials, prepare purchase orders, keep track of purchases and supplies, and handle questions about orders. They respond to questions from customers and suppliers about the status of orders. They handle requests to change or cancel orders. They make sure that purchases arrive on schedule and that the items meet the purchaser’s specifications.

Brokerage clerks help with tasks associated with securities such as stocks, bonds, commodities, and other kinds of investments. Their duties include writing orders for stock purchases and sales, computing transfer taxes, verifying stock transactions, accepting and delivering securities, distributing dividends, and keeping records of daily transactions and holdings.

Credit authorizers, checkers, and clerks review the credit history, and get the information needed to determine the creditworthiness, of individuals or businesses applying for credit. Credit authorizers evaluate customers’ computerized credit records and payment histories to decide, based on predetermined standards, whether to approve new credit. Credit checkers call or write credit departments of business and service establishments to get information about applicants’ credit standing.

Loan interviewers, also called loan processors or loan clerks, interview applicants and others to get and verify personal and financial information needed to complete loan applications. They also prepare the documents that go to the appraiser and are issued at the closing of a loan.

New accounts clerks interview people who want to open accounts in financial institutions. They explain the account services available to prospective customers and help them fill out applications. They also investigate and correct errors in accounts.

Insurance claims and policy processing clerks process applications for insurance policies. They also handle customers’ requests to change or cancel their existing policies. Their duties include interviewing clients and reviewing insurance applications to ensure that all questions have been answered. They also notify insurance agents and accounting departments of policy cancellations or changes.

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How To Become A Billing & Collections Representative

A high school diploma or equivalent is typically required for most financial clerk jobs. These workers usually learn their duties through on-the-job training.

Education

Financial clerks typically need a high school diploma or equivalent to enter the occupation. Employers of brokerage clerks may prefer candidates who have taken some college courses in business or economics and, in some cases, require a 2- or 4-year college degree.

Training

Most financial clerks learn how to do their job duties through on-the-job training. Some formal technical training also may be necessary; for example, gaming cage workers may need training in specific gaming regulations and procedures.

Advancement

Financial clerks can advance to related occupations in finance. For example, a loan interviewer or clerk can become a loan officer, and a brokerage clerk can become a securities, commodities, or financial services sales agent, after obtaining the required education and license.

Important Qualities

Communication skills. Financial clerks should have good communication skills so that they can explain policies and procedures to colleagues and customers.

Math skills. The job duties of financial clerks, including calculating charges and checking credit scores, require basic math skills.

Organizational skills. Strong organizational skills are important for financial clerks because they must be able to find files quickly and efficiently.

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Billing & Collections Representative Career Paths

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Average Length of Employment
Billing Specialist 2.9 years
Billing Associate 2.6 years
Bill Collector 2.4 years
Medical Collector 2.1 years
Billing Assistant 2.1 years
Top Employers Before
Collector 3.5%
Top Employers After
Teller 3.2%
Supervisor 1.9%

Do you work as a Billing & Collections Representative?

Billing & Collections Representative Demographics

Gender

Female

81.9%

Male

16.1%

Unknown

2.0%
Ethnicity

White

59.7%

Hispanic or Latino

17.8%

Black or African American

12.1%

Asian

7.0%

Unknown

3.4%
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Languages Spoken

Spanish

73.9%

German

4.3%

Igbo

4.3%

Yoruba

4.3%

French

4.3%

Armenian

4.3%

Polish

4.3%
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Billing & Collections Representative Education

Schools

University of Phoenix

20.0%

Ashford University

6.2%

Grand Canyon University

6.2%

Temple University

4.6%

Ultimate Medical Academy - Clearwater

4.6%

Sonoma State University

4.6%

Columbus State Community College

4.6%

University of North Carolina at Greensboro

4.6%

Essex County College

4.6%

Walden University

4.6%

Sinclair Community College

4.6%

Glendale Community College

4.6%

Community College of Allegheny County

4.6%

Syracuse University

3.1%

College of DuPage

3.1%

Wisconsin Indianhead Technical College

3.1%

Columbia College

3.1%

Piedmont Community College

3.1%

Ashworth College

3.1%

Texas Tech University

3.1%
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Majors

Business

26.3%

Health Care Administration

24.6%

Management

4.7%

Accounting

4.7%

Medical Assisting Services

4.3%

General Studies

3.9%

Criminal Justice

3.4%

Insurance

3.0%

Psychology

2.6%

Public Health

2.6%

Nursing Assistants

2.6%

Finance

2.6%

Nursing

2.6%

Liberal Arts

2.6%

Computer Information Systems

1.7%

Political Science

1.7%

Computer Science

1.7%

Communication

1.7%

General Education, Specific Areas

1.3%

Management Information Systems

1.3%
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Degrees

Other

37.7%

Bachelors

23.1%

Associate

17.1%

Certificate

10.1%

Masters

7.6%

Diploma

3.5%

License

0.9%
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Top Skills for A Billing & Collections Representative

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  1. Insurance Companies
  2. Phone Calls
  3. Billing Issues
You can check out examples of real life uses of top skills on resumes here:
  • Documented insurance information and submitted claims to secondary and tertiary insurance companies.
  • Turn overdue accounts to collection, process and mail all collection letters, make collection phone calls.
  • Assisted patients and the clinics' front desk staff with billing issues, insurance questions, and medical estimates.
  • Evaluated patients' financial status and negotiated payment arrangements.
  • Arrange payment plans and working with Medicaid as well as other private insurance companies and various attorneys to settle outstanding balances.

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Top Billing & Collections Representative Employers

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