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Billing manager skills for your resume and career

Updated January 8, 2025
4 min read
Billing manager example skills
Below we've compiled a list of the most critical billing manager skills. We ranked the top skills for billing managers based on the percentage of resumes they appeared on. For example, 13.9% of billing manager resumes contained patients as a skill. Continue reading to find out what skills a billing manager needs to be successful in the workplace.

15 billing manager skills for your resume and career

1. Patients

Here's how billing managers use patients:
  • Directed medical records and billing management including general ledger and accounts reconciliation and the negotiation of favorable payment schedules for patients.
  • Facilitated the management in completing general formalities related to patients such as insurance and medical reports.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how billing managers use customer service:
  • Implemented coaching mechanisms and customers experience metrics; managed planning, development and implementation of customer service initiatives.
  • Maintained a high level of customer service satisfaction through expedient problem resolution and best-solution design.

3. Billing Procedures

Here's how billing managers use billing procedures:
  • Developed and achieved financial growth goals by increasing revenue through precise billing procedures and increasing patient population with aggressive marketing.
  • Created guidelines for billing procedures, determined levels of transportation required and assessed medical needs standards of insurance providers.

4. Revenue Cycle

Revenue cycle stands for a method to define and maintain the processes utilized for completing an accounting process to record the revenue generated from products/services provided by the company.

Here's how billing managers use revenue cycle:
  • Provided weekly reporting and revenue cycle analysis to practice owners and outsourced business consultant.
  • Reviewed/analyzed reports and collaborated with revenue cycle to ensure proper billing for clinic.

5. Financial Reports

Here's how billing managers use financial reports:
  • Assisted in accounting operations, preparing journal entries for posting to general ledger in preparation for monthly financial reports and reconciliation.
  • Implemented guidelines to measure and improve performance of business operations, prepare monthly financial reports and employee development sessions.

6. Medicaid

Here's how billing managers use medicaid:
  • Remained current on Medicaid and Medicare reimbursement policies and procedures, and consulted with appropriate representatives for problem resolution.
  • Implemented inbound/outbound electronic eligibility file to Medicaid, resulted in quicker processing which resulted in quicker payments.

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7. Mediation

Here's how billing managers use mediation:
  • Developed detailed business requirements for a new mediation system for message processing.
  • Perform billing components configuration / integration: mediation, billing.

8. CPT

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

Here's how billing managers use cpt:
  • Created and submitted both paper and electronic claims using appropriate ICD-9 and CPT codes for Internal Medicine/Allergist/Immunologist and Cardiology doctors.
  • Managed preparation and maintained analysis by divisions to include CPT fees, Medicare reimbursement and contract reimbursements.

9. Medical Claims

Here's how billing managers use medical claims:
  • Ensured proper and timely preparation of medical claims to various insurance companies either electronically or by paper.
  • Manage accounts receivables, bill medical claims, appeal denials, communicate with patients, insurances, hospitals and physician offices.

10. Billing Process

Here's how billing managers use billing process:
  • Revamped and updated all billing department policies and procedures thus improving efficiency and accuracy of the medical billing process.
  • Developed and maintained key performance indicators for billing processes and managed to them to attain departmental performance goals.

11. Billing System

A billing system is a system for issuing invoices related to fees payable by each party under an access agreement. Billing systems often include payment software that automates the process of collecting payments, sending recurring invoices, tracking expenses, and tracking invoices, and generates reports for management and records payments to the accounts of the customers.

Here's how billing managers use billing system:
  • Collaborated with external programming staff in developing customized billing system to meet client needs.
  • Handle all escalated customer issues; resolving problems and identifying billing system improvements.

12. Medical Billing

Here's how billing managers use medical billing:
  • Performed all aspects of medical billing/coding including physician credentialing, medical record release, scanning and patient insurance verification.
  • Created and developed medical billing department for group of 10 diversified medical practices including software acquisition policies and procedures.

13. Billing Issues

Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.

Here's how billing managers use billing issues:
  • Coordinated response to accounting/patient services regarding billing issues, ran daily reconciliation reports and resolved all open account issues.
  • Coordinated and managed company and insurance interaction to ensure timely response to billing issues and account reconciliations.

14. Accounts Receivables

Here's how billing managers use accounts receivables:
  • Performed full audit of accounts receivables and audiology business practices.
  • Contacted insurance companies regarding outstanding accounts receivables to ensure payment.

15. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how billing managers use patient accounts:
  • Processed and distributed insurance claims and posted insurance payments and remittance information to patient accounts.
  • Analyze patient accounts, process reimbursements and preliminary collection activity on delinquent accounts.
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List of billing manager skills to add to your resume

Billing manager skills

The most important skills for a billing manager resume and required skills for a billing manager to have include:

  • Patients
  • Customer Service
  • Billing Procedures
  • Revenue Cycle
  • Financial Reports
  • Medicaid
  • Mediation
  • CPT
  • Medical Claims
  • Billing Process
  • Billing System
  • Medical Billing
  • Billing Issues
  • Accounts Receivables
  • Patient Accounts
  • Front Desk
  • Billing Operations
  • HIPAA
  • ICD-9
  • ICD-10
  • EMR
  • Insurance Verification
  • Direct Reports
  • Billing Functions
  • Insurance Claims
  • Charge Entry
  • EOB
  • Patient Payments
  • Insurance Payments
  • Insurance Carriers
  • Hippa
  • Insurance Billing
  • HCPCS
  • Patient Billing
  • Fee Schedules
  • EDI
  • CMS
  • Electronic Billing
  • Patient Statements
  • Insurance Coverage
  • Billing Software
  • Unpaid Claims
  • Insurance Benefits
  • Scheduling Appointments
  • Electronic Claims
  • Delinquent Accounts
  • Bank Deposits
  • Payment Arrangements
  • Private Insurance

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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