What does a billing manager do?
A billing manager is in charge of overseeing the systems and processes concerned with billing in a company. One of their primary duties is to handle the receivable accounts to ensure smooth cash flow, assess the validity of bills, provide corrective measures when necessary, supervise the workforce's performance, and solve issues raised by staff. As a billing manager, it is essential to implement all policies and regulations while leading and encouraging the team in their joint effort to reach targets and deadlines.
Billing manager responsibilities
Here are examples of responsibilities from real billing manager resumes:
- Manage, extract, and process EHRs by request.
- Manage the clinical staff payroll, the coding, authorization, and the billing of PDN, HHA and DME claims.
- Manage point-of-service collection functions to improve customer service and increase revenue for clinic and surgery centers.
- Manage preparation and maintain analysis by divisions to include CPT fees, Medicare reimbursement and contract reimbursements.
- Credential providers with Medicare, Medicaid and commercial carriers.
- Approve and post all A/R adjustments via PeopleSoft.
- Generate and follow up insurance and self pay A/R reports monthly.
- Check daily and correct coding errors of charges in MDI (EMR) system.
- Oversee management of business office employees, payroll, contracting, credentialing and daily office flow.
- Involve SQL (tables) to research existing data and determine user needs for enhancement success.
- Work directly with software vendor to work out any problems the EMR might have at any time.
- Develop monthly revenue forecasts for senior management, oversee billing and collections, and review moth-end accruals.
- Assist in the development and implementation of PQRS, meaningful use, ICD-10 and compliance policies and procedures.
- Audit, train and coach all employees' collectors and administration staff and collect Medicare IVR and appeals.
- Update billing forms on a yearly basis to include revisions, deletions and additions to CPT-4 and ICD-9 coding.
Billing manager skills and personality traits
We calculated that 14% of Billing Managers are proficient in Patients, Customer Service, and Billing Procedures. They’re also known for soft skills such as Analytical skills, Detail oriented, and Interpersonal skills.
We break down the percentage of Billing Managers that have these skills listed on their resume here:
- Patients, 14%
Directed medical records and billing management including general ledger and accounts reconciliation and the negotiation of favorable payment schedules for patients.
- Customer Service, 9%
Implemented coaching mechanisms and customers experience metrics; managed planning, development and implementation of customer service initiatives.
- Billing Procedures, 6%
Developed and achieved financial growth goals by increasing revenue through precise billing procedures and increasing patient population with aggressive marketing.
- Revenue Cycle, 4%
Provided weekly reporting and revenue cycle analysis to practice owners and outsourced business consultant.
- Financial Reports, 4%
Assisted in accounting operations, preparing journal entries for posting to general ledger in preparation for monthly financial reports and reconciliation.
- Medicaid, 4%
Remained current on Medicaid and Medicare reimbursement policies and procedures, and consulted with appropriate representatives for problem resolution.
Most billing managers use their skills in "patients," "customer service," and "billing procedures" to do their jobs. You can find more detail on essential billing manager responsibilities here:
Analytical skills. To carry out their duties, the most important skill for a billing manager to have is analytical skills. Their role and responsibilities require that "to assist executives in making decisions, financial managers need to evaluate data and information that affects their organization." Billing managers often use analytical skills in their day-to-day job, as shown by this real resume: "assist the managed care department with physician contracting/credentialing and fee schedule analysis when establishing rates of reimbursement. "
Detail oriented. Many billing manager duties rely on detail oriented. "in preparing and analyzing reports, such as balance sheets and income statements, financial managers must be precise and attentive to their work in order to avoid errors.," so a billing manager will need this skill often in their role. This resume example is just one of many ways billing manager responsibilities rely on detail oriented: "managed all aspects of regulatory audit for insurance company performed detailed icd-9 and cpt audits with deliverables to the patients. "
Organizational skills. A commonly-found skill in billing manager job descriptions, "organizational skills" is essential to what billing managers do. Billing manager responsibilities rely on this skill because "because financial managers deal with a range of information and documents, they must have structures in place to be effective in their work." You can also see how billing manager duties rely on organizational skills in this resume example: "managed, developed, and motivated personnel to meet changing organizational needs provide outstanding customer service. "
Communication skills. While "communication skills" is last on this skills list, don't underestimate its importance to billing manager responsibilities. Much of what a billing manager does relies on this skill, seeing as "financial managers must be able to explain and justify complex financial transactions." Here is a resume example of how this skill is used in the everyday duties of billing managers: "updated patient accounts and information on a daily basis verified and created claim numbers by communication with various insurance companies. "
The three companies that hire the most billing managers are:
- Splunk33 billing managers jobs
- Amazon9 billing managers jobs
- Fiserv6 billing managers jobs
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Compare different billing managers
Billing manager vs. Account manager and customer service manager
A medical billing receptionist serves as the main point of contact in a hospital. Their responsibilities revolve around greeting patients and attending to their needs, gathering and maintaining records, and checking-in patients. They also have administrative support tasks such as answering calls and responding to inquiries, arranging appointments and schedules, producing reports, keeping documentation, and handling billing processes, including insurance. Moreover, a medical billing receptionist must be alert and proactive as the conditions in a hospital can be very unpredictable.
While similarities exist, there are also some differences between billing managers and account manager and customer service manager. For instance, billing manager responsibilities require skills such as "patients," "customer service," "billing procedures," and "revenue cycle." Whereas a account manager and customer service manager is skilled in "account management," "purchase orders," "customer accounts," and "vendor invoices." This is part of what separates the two careers.
Account manager and customer service managers tend to reach similar levels of education than billing managers. In fact, account manager and customer service managers are 2.4% less likely to graduate with a Master's Degree and 0.4% less likely to have a Doctoral Degree.Billing manager vs. Medical billing, receptionist
An Assistant Front Office Manager welcomes guests and develops high-quality relationships with them throughout their stay. They supervise guest arrivals and departures with the front office executive and managers.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that billing manager responsibilities requires skills like "billing procedures," "revenue cycle," "financial reports," and "mediation." But a medical billing, receptionist might use other skills in their typical duties, such as, "data entry," "appeals," "medical terminology," and "submit claims."
On average, medical billings, receptionist earn a lower salary than billing managers. Some industries support higher salaries in each profession. Interestingly enough, medical billings, receptionist earn the most pay in the technology industry with an average salary of $35,394. Whereas billing managers have higher pay in the utilities industry, with an average salary of $89,214.Average education levels between the two professions vary. Medical billings, receptionist tend to reach similar levels of education than billing managers. In fact, they're 4.8% less likely to graduate with a Master's Degree and 0.4% less likely to earn a Doctoral Degree.Billing manager vs. Assistant front office manager
A customer experience manager (CEM) links the gap between the brand they work for and the customer. It is their job to ensure that customer experience is engaging, efficient, and effective. They make sure that customer satisfaction and loyalty rates increase, gaining more recommendations from those customers. Typically, they focus on designing & improving the customer experience. They also build solid relationships with clients that are fostered by collecting customer feedback in real-time and incorporate the feedback into the sales process to improve the overall customer experience.
The required skills of the two careers differ considerably. For example, billing managers are more likely to have skills like "patients," "billing procedures," "revenue cycle," and "financial reports." But a assistant front office manager is more likely to have skills like "reservations," "quality standards," "guest complaints," and "night audit."
Assistant front office managers earn the best pay in the hospitality industry, where they command an average salary of $50,661. Billing managers earn the highest pay from the utilities industry, with an average salary of $89,214.assistant front office managers typically earn similar educational levels compared to billing managers. Specifically, they're 2.7% less likely to graduate with a Master's Degree, and 0.4% less likely to earn a Doctoral Degree.Billing manager vs. Customer experience manager
Even though a few skill sets overlap between billing managers and customer experience managers, there are some differences that are important to note. For one, a billing manager might have more use for skills like "patients," "billing procedures," "revenue cycle," and "financial reports." Meanwhile, some responsibilities of customer experience managers require skills like "pos," "customer engagement," "front end," and "product knowledge. "
In general, customer experience managers hold similar degree levels compared to billing managers. Customer experience managers are 0.5% more likely to earn their Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.Types of billing manager
Updated January 8, 2025
