A billing manager is in charge of overseeing the systems and processes concerned with billing in a company. One of their primary duties is to handle the receivable accounts to ensure smooth cash flow, assess the validity of bills, provide corrective measures when necessary, supervise the workforce's performance, and solve issues raised by staff. As a billing manager, it is essential to implement all policies and regulations while leading and encouraging the team in their joint effort to reach targets and deadlines.

Billing Manager Responsibilities

Here are examples of responsibilities from real billing manager resumes representing typical tasks they are likely to perform in their roles.

  • Update and manage diagnosis lists, coordinate routine documentation and coding audits, and execute qualitative analysis of discharge charges.
  • Manage the clinical staff payroll, the coding, authorization, and the billing of PDN, HHA and DME claims.
  • Manage point-of-service collection functions to improve customer service and increase revenue for clinic and surgery centers.
  • Manage preparation and maintain analysis by divisions to include CPT fees, Medicare reimbursement and contract reimbursements.
  • Credential providers with Medicare, Medicaid and commercial carriers.
  • Approve and post all A/R adjustments via PeopleSoft.
  • Generate and follow up insurance and self pay A/R reports monthly.
  • Code and post all facility surgeries for the physicians and physician assistants.
  • Oversee management of business office employees, payroll, contracting, credentialing and daily office flow.
  • Involve SQL (tables) to research existing data and determine user needs for enhancement success.
Billing Manager Traits
Analytical skills have to do with gathering information from various sources and then interpreting the data in order to reach a logical conclusion that benefits the business.
Detail oriented involves being extremely mindful and observant of all details.
Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.

Billing Manager Job Description

Perhaps the hardest question to answer when deciding on a career as a billing manager is "should I become a billing manager?" You might find this info to be helpful. When compared to other jobs, billing manager careers are projected to have a growth rate described as "much faster than average" at 16% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a billing manager by 2028 is 104,700.

On average, the billing manager annual salary is $56,804 per year, which translates to $27.31 an hour. Generally speaking, billing managers earn anywhere from $40,000 to $79,000 a year, which means that the top-earning billing managers make $39,000 more than the ones at the lower end of the spectrum.

Once you've become a billing manager, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include an account manager and customer service manager, medical billing, receptionist, assistant front office manager, and customer experience manager.

Billing Manager Jobs You Might Like

Billing Manager Resume Examples

Billing Manager Skills and Personality Traits

We calculated that 12% of Billing Managers are proficient in Insurance Companies, Customer Service, and Medical Records. They’re also known for soft skills such as Analytical skills, Detail oriented, and Interpersonal skills.

We break down the percentage of Billing Managers that have these skills listed on their resume here:

  • Insurance Companies, 12%

    Collect co-payments, verify insurance coverage/eligibility, communicate with insurance companies concerning claims and following up on outstanding balances.

  • Customer Service, 8%

    Implemented coaching mechanisms and customers experience metrics; managed planning, development and implementation of customer service initiatives.

  • Medical Records, 7%

    Directed medical records and billing management including general ledger and accounts reconciliation and the negotiation of favorable payment schedules for patients.

  • Billing Procedures, 5%

    Developed and achieved financial growth goals by increasing revenue through precise billing procedures and increasing patient population with aggressive marketing.

  • Ensure Compliance, 4%

    Coordinated communication between patients, insurance carriers and medical staff to ensure compliance.

  • Revenue Cycle, 4%

    Provided weekly reporting and revenue cycle analysis to practice owners and outsourced business consultant.

Most billing managers list "insurance companies," "customer service," and "medical records" as skills on their resumes. We go into more details on the most important billing manager responsibilities here:

  • Arguably the most important personality trait for a billing manager to have happens to be analytical skills. An example from a resume said this about the skill, "financial managers increasingly are assisting executives in making decisions that affect their organization, a task that requires analytical ability." Additionally, other resumes have pointed out that billing managers can use analytical skills to "assist the managed care department with physician contracting/credentialing and fee schedule analysis when establishing rates of reimbursement. "
  • Another commonly found skill for being able to perform billing manager duties is the following: detail oriented. According to a billing manager resume, "in preparing and analyzing reports such as balance sheets and income statements, financial managers must be precise and attentive to their work in order to avoid errors." Check out this example of how billing managers use detail oriented: "demonstrate strong organizational and attention to detail skills while maintaining medical records. "
  • As part of the billing manager description, you might find that one of the skills that might be helpful to the job is "organizational skills." A billing manager resume included this snippet: "because financial managers deal with a range of information and documents, they must stay organized to do their jobs effectively." This skill could be useful in this scenario: "develop and implement organizational policies and procedures for the physician billing office. "
  • Lastly, this career requires you to be skillful in "communication skills." According to billing manager resumes, "excellent communication skills are essential because financial managers must explain and justify complex financial transactions." This resume example highlights how billing manager responsibilities rely on this skill: "initiated and maintained sharepoint site to streamline billing department communication and increase overall efficiency. "
  • See the full list of billing manager skills.

    We've found that 45.7% of billing managers have earned a bachelor's degree. Furthermore, 7.2% earned their master's degrees before becoming a billing manager. While it's true that most billing managers have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every five billing managers did not spend the extra money to attend college.

    Those billing managers who do attend college, typically earn either business degrees or accounting degrees. Less commonly earned degrees for billing managers include health care administration degrees or psychology degrees.

    When you're ready to become a billing manager, you might wonder which companies hire billing managers. According to our research through billing manager resumes, billing managers are mostly hired by Splunk, Covance, and Equinix. Now is a good time to apply as Splunk has 5 billing managers job openings, and there are 3 at Covance and 2 at Equinix.

    But if you're interested in companies where you might earn a high salary, billing managers tend to earn the biggest salaries at Splunk, Evolent Health, and Equinix. Take Splunk for example. The median billing manager salary is $114,637. At Evolent Health, billing managers earn an average of $98,738, while the average at Equinix is $89,352. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on billing manager salaries across the United States.

    The three companies that hire the most prestigious billing managers are:

      What Account Manager And Customer Service Managers Do

      We looked at the average billing manager annual salary and compared it with the average of an account manager and customer service manager. Generally speaking, account manager and customer service managers receive $8,155 lower pay than billing managers per year.

      While their salaries may differ, one common ground between billing managers and account manager and customer service managers are a few of the skills required in each craft. In both careers, employees bring forth skills like insurance companies, customer service, and billing issues.

      As far as similarities go, this is where it ends because a billing manager responsibility requires skills such as "medical records," "billing procedures," "ensure compliance," and "revenue cycle." Whereas a account manager and customer service manager is skilled in "account management," "new customers," "customer accounts," and "outbound calls." So if you're looking for what truly separates the two careers, you've found it.

      Account manager and customer service managers tend to reach similar levels of education than billing managers. In fact, account manager and customer service managers are 4.2% less likely to graduate with a Master's Degree and 0.7% less likely to have a Doctoral Degree.

      What Are The Duties Of a Medical Billing, Receptionist?

      A medical billing receptionist serves as the main point of contact in a hospital. Their responsibilities revolve around greeting patients and attending to their needs, gathering and maintaining records, and checking-in patients. They also have administrative support tasks such as answering calls and responding to inquiries, arranging appointments and schedules, producing reports, keeping documentation, and handling billing processes, including insurance. Moreover, a medical billing receptionist must be alert and proactive as the conditions in a hospital can be very unpredictable.

      The next role we're going to look at is the medical billing, receptionist profession. Typically, this position earns a lower pay. In fact, they earn a $33,200 lower salary than billing managers per year.

      Not everything about these jobs is different. Take their skills, for example. Billing managers and medical billings, receptionist both include similar skills like "insurance companies," "customer service," and "medical records" on their resumes.

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that billing manager responsibilities requires skills like "billing procedures," "ensure compliance," "revenue cycle," and "financial statements." But a medical billing, receptionist might use skills, such as, "data entry," "patient demographics," "computer system," and "medi-cal."

      On average, medical billings, receptionist earn a lower salary than billing managers. There are industries that support higher salaries in each profession respectively. Interestingly enough, medical billings, receptionist earn the most pay in the health care industry with an average salary of $34,190. Whereas, billing managers have higher paychecks in the technology industry where they earn an average of $72,542.

      When it comes to the differences in education between the two professions, medical billings, receptionist tend to reach lower levels of education than billing managers. In fact, they're 8.9% less likely to graduate with a Master's Degree and 0.7% less likely to earn a Doctoral Degree.

      How an Assistant Front Office Manager Compares

      An Assistant Front Office Manager welcomes guests and develops high-quality relationships with them throughout their stay. They supervise guest arrivals and departures with the front office executive and managers.

      The third profession we take a look at is assistant front office manager. On an average scale, these workers bring in lower salaries than billing managers. In fact, they make a $18,095 lower salary per year.

      While looking through the resumes of several billing managers and assistant front office managers we discovered that both professions have similar skills. These similarities include skills such as "customer service," "front office," and "daily operations," but they differ when it comes to other required skills.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a billing manager is likely to be skilled in "insurance companies," "medical records," "billing procedures," and "ensure compliance," while a typical assistant front office manager is skilled in "procedures," "hotel services," "guest service," and "front desk agents."

      Assistant front office managers make a very good living in the hospitality industry with an average annual salary of $43,586. Whereas billing managers are paid the highest salary in the technology industry with the average being $72,542.

      Assistant front office managers typically study at similar levels compared with billing managers. For example, they're 4.1% less likely to graduate with a Master's Degree, and 0.8% less likely to earn a Doctoral Degree.

      Description Of a Customer Experience Manager

      A customer experience manager (CEM) links the gap between the brand they work for and the customer. It is their job to ensure that customer experience is engaging, efficient, and effective. They make sure that customer satisfaction and loyalty rates increase, gaining more recommendations from those customers. Typically, they focus on designing improving the customer experience. They also build solid relationships with clients that are fostered by collecting customer feedback in real-time and incorporate the feedback into the sales process to improve the overall customer experience.

      Customer experience managers tend to earn a lower pay than billing managers by about $10,845 per year.

      According to resumes from both billing managers and customer experience managers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "direct reports," and "bank deposits. "

      Even though a few skill sets overlap, there are some differences that are important to note. For one, a billing manager might have more use for skills like "insurance companies," "medical records," "billing procedures," and "ensure compliance." Meanwhile, some customer experience managers might include skills like "communication," "pos," "customer engagement," and "front end" on their resume.

      Now, let's take a closer look at the financials in each career. The retail industry tends to pay more for customer experience managers with an average of $90,130. While the highest billing manager annual salary comes from the technology industry.

      The average resume of customer experience managers showed that they earn similar levels of education to billing managers. So much so that the likelihood of them earning a Master's Degree is 3.1% more. Additionally, they're less likely to earn a Doctoral Degree by 0.2%.