Supervisor, Frontline - Patient Access
Billing Representative Job 26 miles from Ashland
Under the direction and guidence of the Patient Access Manager, the frontline supervisor is responsible to manage day to day operations for the Patient Access Department, insuring that employees perform multiple task necessary to register patient.
Job Description
1 - Supervisors Patient Access Senior Patient Registration Officers and Patient Access Coordinators.
a - Is a content expert for Patient Registration services.
2 - Manages Human Resources.
a - Conducts timely work performance evaluations (annual).
b - Recommends hiring,/termination of employees.
c - Manages performance using coaching, counseling and corrective actions.
d - Staffs to budget.
e - Manages appeal process for time off.
f - Understands and can interpret hospital policy and procedures for staff.
3 - Develops staff.
a - Provides initial orientation for new staff members.
b - Monitors and provides feedback regarding department standard goals
c - Works collaboratively with training coordinators regarding employee needs/competencies.
d - Assures crosstraining of employees to function in all areas of the department/unit.
e - Conducts monthly staff meetings cascading information to employees in a timely manner.
f - Insures that staff is provided adequate time for participation in meetings/inservices.
4 - Technology - Embraces technological solutions to work processes and practices.
a - Able to function using department computer programs.
b - Can manage payroll (API) on line.
c - Is able to do a HRAF on line
d - Can create a job requisition on line
e - Can use the Absence Database and determine when follow-up is needed.
f - Can use Aces Database
g - Directs downtime procedures
h - Able to function using Microsoft products.
5 - .Safety Awareness - Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment.
a - Understands Leadership role during hospital codes (e.g. Code Disaster, Code Red).
b - Adheres to universal precautions and respiratory etiquette guidelines.
c - Adheres and assists staff to understand patient identification policy/procedure and can manage corrective action for related performance.
6 - Leadership Standards
a - Develops a Personal Action Plan.
b - Submits 90 day plans and outcomes within specified time frames
c - Attends 40 hrs of leadership development and training per year.
d - Maintains one efficiency for team/unit per year.
Minimum Education - Preferred
Two (2) years of college preferred; Bachelors degree preferred
Minimum Work Experience
Minimum of five (5) years of progressively responsible experience preferred.
Three to five (3-5) years of Patient Registration experience preferred.
Required additional Knowledge, and Abilities
Knowledge of the hospital's information system Good Interpersonal skills Strong communication skills
Customer Service Representative
Billing Representative Job 36 miles from Ashland
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. KROHNE, Inc. complies with applicable federal, state & local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
KROHNE
We are currently looking for a Customer Support Representative in our Beverly location. This person will provide customer support, order entry and system administration for our organization.
The successful person will have a minimum of five years experience from a manufacturing/distribution environment in an inside sales, product support, order fulfillment or technical customer service environment
Your main responsibilities:
1. Performs order entry and system administration for the ERP system (database). This includes the maintenance of customer data and sales territories.
2. Expedites orders with feeder factories.
3. Coordinates logistics activities as applicable to the sales process. This includes receipt and processing of orders as they are received from overseas factories.
4. Provides assistance with resolving customer complaints.
5. Provides training to Inside Sales personnel with regard to ERP system usage (new hires, etc.)
6. Interfaces with manufacturing to assist with the resolution of issues related to order quality, change orders and shipping issues.
7. Releases orders to manufacturing (picking lists, etc.)
8. Communicates with customers and representatives on issues relating to order confirmations, projects and submittal packages.
Compensation details: 21-24 Hourly Wage
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RequiredPreferredJob Industries
Customer Service
Customer Service Representative
Billing Representative Job 36 miles from Ashland
We are looking for a Customer Service Representative to join our team in Methuen, MA! In this role, you'll manage customer inquiries, process orders, and ensure top-tier service while building strong relationships.
What You'll Do:
Manage a high volume of customer inquiries via phone and email
Process customer orders and track deliveries to meet requirements
Identify customer needs and provide timely, accurate solutions
Build strong relationships through open, interactive communication
Handle complaints professionally, offering solutions and follow-ups
Maintain detailed records of customer interactions, accounts, and transactions
Follow established procedures, guidelines, and company policies
Proactively engage customers to foster long-term partnerships
What We're Looking For:
Proven customer service experience, preferably in a manufacturing environment
Strong phone and active listening skills with a customer-first mindset
Excellent communication, organization, and computer skills
Ability to adapt to different personalities and problem-solve effectively
Experience with Visibility ERP and Fresh Desk is a plus
Strong multitasking skills and ability to prioritize in a fast-paced setting
Dependable, detail-oriented, and eager to go the extra mile for customers
Location: Methuen, MA (Fully Onsite)
Schedule: Monday - Friday, 40 hours per week (Flexible Schedule)
Pay: $25 - $28 per hour
This is a fully onsite role in Methuen, MA, offering a flexible schedule and competitive pay. If you thrive in a dynamic environment and enjoy providing exceptional customer service, apply today.
Customer Service Representative
Billing Representative Job 30 miles from Ashland
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
This is a contract to hire role.
Responsibilities
Communicate with customers via phone, email and chat
Handle inbound and outbound calls from external and internal clients
Provide excellent customer service to all callers and maintain adequate call times
Input documentation on all calls and follow-up with callers as needed
Escalate calls as necessary to the appropriate lead or department
Resolve customer support related issues and provide callers with proper solutions to their concerns
Qualifications
Experience: Open to various backgrounds including call centers, retail, hospitality, or banking. Prior customer-facing roles are a plus.
Problem-Solving Skills: Strong critical thinking ability to assess and resolve customer concerns efficiently.
Communication Skills: Excellent verbal and written communication skills to provide clear and professional service.
Call Volume Handling: Ability to manage 60-70 calls per day while maintaining quality interactions.
Customer Service Orientation: A strong commitment to delivering exceptional service to internal and external clients.
Adaptability & Multitasking: Capable of handling a fast-paced environment with changing priorities.
Technical Proficiency: Comfortable using computer systems for documentation and call logging.
Team Player: Willingness to collaborate and escalate issues when needed for resolution.
#43583
Customer Service Representative
Billing Representative Job 23 miles from Ashland
My client, an established and growing family-owned Insurance Firm in Boston, is seeking an experienced Customer Service Representative.
The ideal candidate will have at least 1 year of experience as a CSR for Personal Lines Insurance clients and be able to commute to Boston, 5 days onsite (free onsite parking and public transportation accessible!).
Position Highlights:
Providing customer service support to Personal Lines clients
Advising appropriate coverages, preparing quotes, and providing underwriting requirements
Communicating effectively with clients to ensure full understanding of coverage options and policy limitations
Reviewing monthly reports and ensuring policies are renewed on time
Processing personal lines endorsements and ensuring policy changes are made accurately and on a timely basis
Coordinating claims, working directly with clients and insurance carriers to ensure accurate resolution of claims
Obtaining an in depth understanding of various insurance carriers' policies and processes and developing rapport with company underwriters
Assisting with various projects and assignments as needed
Qualifications:
Minimum 1 year of CSR experience specifically in Personal Lines Insurance (Auto, Homeowners, Casualty, Jewelry, Marine, etc.)
Outstanding written and verbal communication skills and strong attention to detail
Ability to work independently with minimal direction as well as collaboratively
Strong computer skills and proficiency with software systems including Microsoft Office, Special Agent, and Singlepoint Rating Software
Ability to build relationships and emphasize clients' needs
Bilingual (English/Spanish) preferred but not required
What's in it for you:
Competitive compensation and benefits
Retirement plan with company contribution
Supportive leadership
Training, development, and growth opportunities
**Full Job Description to be shared prior to an interview with my client
**To be considered, please apply or email along with a copy of your resume to creid@monumentstaffing.net
Health Plan Provider Engagement Representative
Billing Representative Job 23 miles from Ashland
eternal Health - The Next Generation of Medicare Advantage
Healthcare is confusing, but it doesn't need to be. eternal Health is a consumer-centric, Medicare Advantage Health Plan. We are committed to creating long-lasting partnerships with our members, our providers, and you!
About the role: As a Provider Engagement Representative with eternal Health you will be supporting the end-to-end process of building and maintaining a high-quality provider network. This includes supporting ongoing growth, resolving provider issues as assigned and the day-to-day management of our provider network. A high performing provider network is a critical component of our success, and our relationships with our providers are rooted in trust and
transparency. In this important and valued role, you will gain insight into multiple areas of network management, from recruitment strategy to special projects to collaborating with our providers on performance improvement initiatives. This external facing role will provide the opportunity to fully understand and communicate eternal Health's value proposition to our provider partners. This role will report directly to the VP of Network
We provide a unique opportunity to be a part of a health plan in its beginning stages. By taking advantage of this rare opportunity, you will have insight into the operations and expertise that is required to run a successful and sustainable plan. Our team members are flexible and able to play different roles, while staying committed to teamwork and collaboration, and passionate about sustainable change.
Responsibilities:
Accountable for the development and enhancement of network relationships through onboarding, business interactions, and outreach.
Resolve network issues in a timely and effective manner.
Collaborate with relevant stakeholders to deliver education, training, and information on eternal Health products and strategy.
Oversight and accountability of all provider data management functionality to include roster management, data validation and management, special projects, and gap/expansion strategy.
Communicate our brand, values, and differentiators effectively and accurately.
Maintain strict privacy and confidentiality in accordance with eternal Health's security standards.
Oversight and monitoring of all communication received through the provider relations email box; responding timely, accurately, and efficiently.
Serve as a communication link between providers and eternal Health as the main point of contact for assigned provider groups.
Respond to and resolve provider issues in an efficient manner.
Conduct regular joint operating committee (JOC) meetings, at minimum quarterly, with strategic provider partners.
All others maintain regular phone and/or video conference check-ins with providers within the assigned territories. Support the sales and marketing teams by assisting in the sourcing and coordination of member support events and distribution of material.
Lead contract negotiations as assigned.
Assist with provider credentialing needs.
Lead special network projects as assigned.
Assist with the onboarding of new employees.
Proactively elicit provider feedback to help enhance their overall Plan experience.
Continuously work to understand the market and provider needs to improve the overall strategic plan.
Additional duties as assigned.
Requirements:
Bachelor's degree in relevant field of study (e.g. Business administration, Data Analytics, Healthcare Operations / Administration) or equivalent work experience.
Minimum 4-5 years of experience in managed healthcare, health plan network contracting, and provider relations experience required.
Strong technical skills, including Microsoft Suite and other collaborative tools.
Effectively communicate needs, process improvements, and wins with your network team and C-Suite officers.
Excellent written, negotiation, and communication skills.
Creative, strategic, and continuously striving for improvement.
Ability to present information to audiences of various skill levels.
Flexible and able to ramp up quickly on different projects in order to support the team as needed in a fast-paced start-up environment.
Strong organization skills to sift through large amounts of data to gain insight on members and markets.
Current driver's license and reliable transportation.
Preferred:
Experience in client-facing negotiating roles, and/or in start-ups, tech, healthcare, or insurance is a plus.
Experience with healthcare operations is a plus.
Working with eternal Health: eternal Health is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels, we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternal Health employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternal Health's mission, values, and compliance standards.
Accommodations: Any eternal Health applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process (which may include a job-related assessment) please contact us separately at ********************
Customer Service Representative
Billing Representative Job 38 miles from Ashland
Customer Service Representative - Contract - Warwick, RI - $20/hr.
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a Customer Service Representative in Warwick, RI.
Responsibilities
Communicate with customers via telephone using strong communication skills. Active listening, and empathy.
Drive solutions that best meet the customer's needs.
Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference.
Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
Support special product and/or service campaigns as needed, or as requested by the customer.
Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
Skills & Requirements
Willing to go onsite for training
Able to commute to the Warwick, RI office after training for monthly events, meetings, and trainings
2+ years of experience in Customer Service. Prior Call Center experience is highly preferred.
High School diploma, GED, some college experience, trade, or professional certification.
A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is ‘do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************.
Drug testing may be required; please contact a recruiter for more information.
Customer Service Representative
Billing Representative Job 23 miles from Ashland
Join Our Team as a Customer Service Representative and Make a Difference!
Are you a problem-solver who enjoys interacting with people?
We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships.
Responsibilities
Handle customer inquiries and complaints via phone, email, or in-person
Provide product and service information to customers
Process orders, forms, applications, and requests
Keep records of customer interactions and transactions
Follow up to ensure resolution of customer issues
Participate in team-building activities and career development workshops
Collaborate with team members to improve service delivery
Qualifications
Strong communication and interpersonal skills
Customer-oriented mindset and ability to adapt/respond to different types of customers
Proficiency in MS Office and customer service software
Excellent problem-solving skills and attention to detail
High school diploma; college degree preferred
Experience in customer service or related field is advantageous
Benefits
Professional growth and advancement opportunities
Supportive and collaborative work environment
Participation in workshops and professional development programs
Be the voice of our company. Apply now to become a Customer Service Representative!
Account Representative
Billing Representative Job 22 miles from Ashland
:
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.
This position is based out of Crown's Woburn, MA branch location and will provide coverage to the surrounding areas.
Job Responsibilities:
Responsible for maximizing the sale of lift trucks, Crown Insite products, and warehouse products within a specified territory to meet sales objectives.
Develop existing accounts and seek new business.
Analyze opportunities, identify key personnel, and develop strong business relationships.
Consult and problem solve to enhance the Company's position in existing and target accounts.
Develop a territory management plan to maximize time with customers.
Develop sales strategies, proposals, and forecasts.
Develop and conduct product demonstrations and sales presentations.
Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information.
Participate in initial and ongoing training programs both locally and at the New Bremen, Ohio corporate headquarters.
Qualifications:
High school diploma or equivalent. Bachelor degree in business management, marketing, entrepreneurship, professional selling, or related business program, or several years of successful sales experience a plus.
Knowledge of the entire sales process.
Strong communication, organizational, and time management skills.
Strong problem-solving capabilities, strong sense of responsibility and self-motivation, and ability to work in a team environment.
Intermittent computer skills including a working knowledge of Microsoft Office Suites.
Valid driver's license, good driving record, and the ability to safely operate lift trucks for product demos.
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled
Job Segment: Sales Rep, Warehouse, Forklift, Business Manager, Sales, Manufacturing, Management
Customer Service Representative
Billing Representative Job 34 miles from Ashland
We are seeking energetic and authentic individuals to join a Call Center environment driven to deliver exceptional customer service and that are driven to succeed in a family-knit environment onsite in Nashua, NH.
What's in it for you:
Weekly pay - Get paid every Friday!
Benefits - Medical, Dental, and Vision Insurance
Paid time off - Paid birthday and vacation (after conversion)
Generous PTO - 3 weeks of paid time off (after conversion)
401(k) with match (after conversion)
Key Responsibilities:
Handle customer calls regarding accounts, billing, and insurance.
Resolve issues, answer questions, and process payments.
Follow up on overdue accounts and ensure timely payments.
Meet performance goals for quality, productivity, and customer satisfaction.
What We're Looking For:
Ability to work well in a fast-paced, team environment.
Great phone etiquette and customer service skills.
Self-motivated and eager to learn.
High School Diploma or equivalent.
Able to pass a criminal background check.
Compensation:
Hourly pay of $17.00 - $18.00, based on experience.
If you're ready to be part of a supportive team and grow in your career, apply today!
Desired Skills and Experience
Customer Service, Call Center, CNA, LNA, Data Entry, Administrative
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Healthcare Accounts Receivable Representative
Billing Representative Job 19 miles from Ashland
Purpose
Performs day-to-day activities that ensure effective account management of assigned open self-pay balances.
Duties and Responsibilities
Review open A/R for self-pay assigned accounts and prioritize collection activities
Work with client proactively to resolve discrepancies
Reconcile patient account status using current and historical data
Liaison with cash operations regarding cash application to research and reconcile misapplied payments
Review and resolve patient account balances of unassigned cash and payment discrepancies through research, communication, and follow-up with client
Qualifications
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities perform the duties.
Education (Degrees, Certificates, Licenses, Etc.)
High School Diploma or equivalent is required.
Computer Skills
Prior word processing, spreadsheet and internet software experience including proficiency with MS Excel and MS Word required.
Experience
One to two years related billing experience preferred.
Specific Job Knowledge, Skill and Ability
Ability to add, to subtract, multiply and divide in all units of measure
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals
Ability to write routine reports and correspondence
Ability to communicate effectively verbally and in writing
Ability to apply common sense understanding to carry out instructions
Specific vision abilities required by this job include close vision
Ability to sit for prolonged periods of time, use hands, talk, hear and occasionally walk and reach with hands or arms
Patient Registration Representative
Billing Representative Job 18 miles from Ashland
Patient Registrar
Pride Health is hiring a Patient Registrar for one of its clients in Massachusetts.
This is a 3-month contract with the possibility of an extension with competitive pay and benefits.
Length of assignment - 3 months (Possibility of an extension)
Pay range - $20 - $23.50 per hour.
Shift - 32 HPW. Day 4x8-Hour (07:00 - 15:30). Must be able to work every other weekend and holiday.
Job Summary
Excellent customer service skills and knowledge, i.e., service recovery.
Accurately collects and enters all patient demographic and financial information for all registration types. This includes obtaining signatures, scanning all documents (ROB's, ID's, etc.), obtaining ABN's/IMM's when applicable, and collection of patient financial responsibility.
Routinely uses reference material necessary to ensure proper course of action. Seek guidance when appropriate.
Staff members follow downtime procedures as established.
Staff routinely and proactively work on downtime work. This includes but is not limited to DL's, Insurance Management desktop, renaming faxed orders, cleanup of old/used orders, ensuring work and patient waiting areas are neat and presentable.
Demonstrates understanding of their role in Press Ganey/HCAHPS scores. Focuses on their contribution positively influencing patients' experience and likelihood to recommend.
Process pre-registrations for all appointment types and locations, excluding ER.
Answers phone and returns voicemails timely.
When uncertain, or when unusual situations occur, you seek guidance from the department manager. Never make impulsive or hasty decisions.
Understands that everyone is a customer and demonstrates such by establishing good relationships with patients, visitors, ancillary departments, and physician office personnel.
Staff members use all the eligibility resources available to verify the correct insurance is listed in the account.
Works well within the team environment and maintains open communication with co-workers. This includes meal breaks, shift change, etc.
Demonstrates ability to accurately identify and estimate patient financial liability (copayments, deductibles, coinsurances, deposits, etc.) Along with active collections, receipts, post, and reconcile cash.
Consistently meets/exceeds Quality Review scores of 80%, 9 out of 12 months of the year.
Requirements
High School Diploma or Equivalency.
Candidates must have at least 1 year of patient registration related experience.
EPIC experience is highly preferred.
Medi-Tech experience is preferred,
Benefits
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
Equal Opportunity Employer
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Customer Service Representative
Billing Representative Job 41 miles from Ashland
The Customer Service Representative will provide a high level of support to customers and educate them on services or products offered to elevate their experience.
Measurements of Success:
Customer Service
Engages with customers via phone, email, and chat to provide product information, answer inquiries, and offer personalized solutions tailored to their needs.
Addresses customer concerns and resolves complaints promptly and professionally, ensuring a positive customer experience.
Fosters strong, long-term relationships with customers, ensuring their ongoing satisfaction and loyalty to our company.
Sales
Educates and upsells customers proactively on products and services to enhance the customer experiences.
Identifies and pursues sales opportunities, upselling, and cross-selling products to existing customers to maximize revenue.
Processes customer orders, ensuring accuracy and timely delivery.
Achieves and exceeds monthly sales quotas and revenue targets by effectively managing the sales pipeline and closing deals.
Develops a deep understanding of our products and services to effectively communicate their value propositions and benefits to customers.
Collaboration
Collaborates with peers and supporting departments to identify and quickly resolve issues.
Works closely with the sales team, marketing, and other departments to optimize customer interactions and drive sales growth.
Recommends new ideas and approaches to help achieve best practices and enhance the customer experience.
Provides support to aide in the completion of essential customer focused tasks and projects.
Other
Maintains accurate and up-to-date records of customer interactions and sales activities using our CRM system.
Performs other duties as assigned.
What it takes:
High school diploma or equivalent required.
At least one year of experience in a call center environment or equivalent required.
Salesforce experience preferred.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Customer service focus.
Ability to multitask while offering our customer's the latest information on energy solution trends.
Proficient in using Microsoft Office Suite or similar software.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
-This is a temporary to permanent position.
-This is a hybrid role requiring two days a week (Tuesday and Wednesday) in office
-Hours of the position are 8am-5pm.
-Compensation is $25-$27/hr.
Account Rep
Billing Representative Job 19 miles from Ashland
The Account Representative drives sales, identifies, and generates opportunities for various types of customers. This role fosters customer satisfaction by maintaining customer contact and managing customer expectations. The Account Representative provides education of Motion Industries products through technical presentations.
JOB DUTIES:
• Generates new leads by networking, cold calling, researching various directories and internet sites.
• Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction.
• Understands complex requirements from customers for preparation of customized quoting.
• Delivers effective sales presentations and ensures technical requirements are met.
• Assists with on-site troubleshooting of customers' concerns.
• Works with and coordinates vendor resources to build relationships and support sales.
• Performs other duties as assigned.
• Increases revenue and profitability through generation of new business and further development of existing accounts.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED. Typically requires industry and sales experience.
KNOWLEDGE, SKILLS, ABILITIES:
• Excellent written and verbal communication skills.
• A proficient understanding of key sales principles and best practices.
• Ability to influence customers, while maintaining healthy relationships.
• Ability to take initiative and work with limited direction.
• Ability to multitask and manage time well.
• Ability to use Microsoft Office.
• Knowledge of industrial products: power transmission, hydraulic, pneumatic, and industrial products.
PHYSICAL DEMANDS:
May be required to be on-call nights or weekends, depending on need.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
By applying, you consent to your information being transmitted by Disability Solutions to the Employer, as data controller, through the Employer's data processor SonicJobs.
See Genuine Parts Company Privacy Policy at ****************************************************************************************************************** and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
Billing Specialist
Billing Representative Job 23 miles from Ashland
The ideal candidate will have an in-depth knowledge and experience in billing, good communication skills, and the ability to prioritize tasks and responsibilities.
Required Skills and Experience
Generate and edit client pre-bills
Coordinate the distribution of pre-bills and follow-up with attorneys to ensure accurate and timely processing and generation of client invoices
Ensure that individual attorney and client billing requests are addressed in a timely manner
Monthly review and follow-up on Work In Process aging to ensure that accounts are billed
Ensure that the Client Management System is up-to-date with name, address, billing group/formats, etc.
Monthly review of Unapplied and Retainer accounts and timely application of the same to client accounts
Responsible for submitting invoices electronically through various client supported systems and tracking for appeals.
Minimum of 1-2 years experience in billing processing in a high volume, large dollar, automated environment is preferred
Strong analytical skills required
Proficient in Excel and Word
Strong written and verbal communication skills required
Must be a team player, able to work independently, and be customer service focused
Law Firm Billing a definite PLUS
Peabody & Arnold understands the importance of having a workforce that reflects the various communities in which we work, and we strive to create an inclusive environment where diverse employees want to work and where they can flourish professionally. We strongly encourage all applicants from all backgrounds. We are an equal opportunity employer.
Account Representative
Billing Representative Job 23 miles from Ashland
at Everyday Health - Professional
Health eCareers, a subsidiary of Everyday Health Group, cares for those who care for others. By connecting physicians, advanced practitioners, and nurses with meaningful opportunities at premier healthcare organizations, we help assemble the care teams of the future, where optimal care is delivered to patients and career goals are fulfilled.
Since 1993, we've offered unmatched career resources including job boards, news, salary insights, and more, exclusively for healthcare recruiters, physicians, and providers. Through the nation's most extensive hiring network of healthcare partners, medical communities, hospitals, health systems, and associations, we thrive at uniting top talent with top employers.
What This Role Is All About
We're searching for a motivated, goal-oriented, and client-focused Account Representative to join our high-performing inside sales team. This role is perfect for someone who enjoys building meaningful relationships, helping clients succeed, and driving business growth.
In this role, you will:
Connect with healthcare organizations - Engage with hospitals, clinics, physician practices, academic medical centers, and healthcare institutions to help them find quality applicants to fill their hiring needs.
Build strong relationships - Work closely with new and existing clients to understand their hiring goals, offer tailored solutions, ensure they get the most value from our services, and grow their accounts.
Drive success through consultative selling - Provide insights and recommendations that empower clients to make informed hiring decisions, making a genuine impact on their ability to recruit top healthcare talent.
Stay organized and proactive - Use tools like Salesforce, Gong, and web conferencing platforms to hold meetings, manage accounts, create outbound sales cadences, prospect, and set tasks.
Stay ahead of industry trends - Keep up with the latest developments in healthcare recruitment to provide clients with expert advice and innovative solutions.
Achieve and exceed sales goals - Take ownership of your success by developing smart sales strategies and following through with enthusiasm and persistence.
Who Are You
You love building relationships - You enjoy connecting with people, understanding their needs, and providing thoughtful, effective solutions.
You are naturally goal-driven - You take pride in setting and achieving ambitious goals while helping clients succeed.
You have experience in sales - 3-5 years in inside sales, preferably in advertising, digital media, or healthcare recruitment.
You are tech-savvy and adaptable - Comfortable using Salesforce, Google Workspace, Microsoft Office, and modern sales tools like Gong and Salesloft.
You have strong communication skills - You can confidently engage clients via email, virtual meetings, and outbound calls while ensuring every conversation is productive and positive.
You are highly organized and proactive - Able to manage multiple accounts, schedule meetings efficiently, and stay on top of follow-ups.
Why You'll Love Working Here
Make a Real Impact - Your work will directly contribute to helping healthcare organizations hire life-changing professionals.
A Supportive & Collaborative Team - Work in an uplifting and inclusive environment where your ideas matter and your success is celebrated.
Exciting Career Growth Opportunities - We invest in your professional development with training, mentorship, and opportunities to advance your career.
Ready to Take the Next Step?
If you're excited about this opportunity, we'd love to hear from you! Apply today and join a company where your success is valued, your work makes a difference, and your career can thrive.
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Billing Specialist
Billing Representative Job 23 miles from Ashland
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Klaviyo is seeking a Billing Specialist that will actively contribute to the growth and development of our Order To Cash and Finance functions. This highly impactful role will work cross-functionally with teams like customer success, product, operations, and sales to ultimately provide a best-in-class customer experience, foster strong working relationships, and support how our customers interact with Finance. This support will include new customer onboarding (internal), customer Q&A, internal FAQ, improvements in operational processes, and data entry. This person must be self-motivated, dedicated, hard-working, and extremely organized. It's an incredibly exciting time for our team, as Klaviyo continues to tackle new challenges in a fast-paced, growing environment. Come join us and help create a delightful experience for our customers.
How You Will Make a Difference
Manage finance onboarding process for new Klaviyo customers that will accurately align contract pricing, commercial terms, and billing contacts
Manage AR/Onboarding requests based on internal SLA's for new customers
Track contract amendments to ensure they are properly executed on customer invoices
Periodically review credit memo applications and usage based invoices
Provide customers with tax documents and new vendor forms to assure timely payment
Own Slack escalation pipelines, as well as Zendesk escalations
Update and manage Finance Operating Guides to help prevent mis-information across the company
Assist in month, quarter, and year end close cycles by reporting accurate data
Assist in special Accounts Receivable projects and testing
Who You Are
Experience in accounts receivable platforms; Stripe, Zendesk, Salesforce, NetSuite is a plus
1-2 years of experience in a SaaS industry
Basic understanding of accounting principals
Intermediate Excel skills (Pivot Tables, Index Match, Sum If, etc.)
Must be able to thrive in a fast-paced, innovative environment including ability to remain flexible, proactive, resourceful, and efficient while interacting with internal and external stakeholders
Ability to work collaboratively and effectively with others within and outside of Finance teams
Excellent communication skills both on the phone and via email
Must be detail oriented and deadline driven with strong organizational skills
Must be able to work independently, take initiative in identifying needs, organizing work day, and make effective use of time
Strong attention to accuracy and detail
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The pay range for this role is listed below. Some sales and success roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:$27.70—$41.54 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.
You can find our Job Applicant Privacy Notice
here
.
Billing Specialist / Project Accountant
Billing Representative Job 18 miles from Ashland
Take Your Corporate Career to the Next Level
Are you ready to be challenged, make a difference, and experience professional growth in your career? Kleinfelder's Corporate Services team is looking for you! From Accounting & Finance, Human Resources, Marketing & Communications, and Information Technology to Legal and Health & Safety, our corporate employees are part of the Kleinfelder ecosystem - supporting the projects that improve the communities we work and live in.
Step into Your New Role
Kleinfelder has a great opportunity for a Billing Specialist / Project Accountant. This position will be based in our Worcester, MA location.
Requirements
Reporting to the Billing Center Manager, this position will be responsible for:
Providing financial management support to Project Managers in terms of:
client invoicing project payables
verifying chargeable time to projects
monitoring budgets
generating reports and ensuring accounting procedure compliance
Directly addressing Project Manager and/or client inquiries in a collaborative manner.
Coordinating assigned staff.
Working under minimal supervision from manager within specific guidelines and protocols on complex assignments/problems of limited scope.
Education: Associate's degree from two-year College or in Accounting, Finance or equivalent required. Bachelor's degree preferred.
Experience: 6 years of billing experience with at least 2 - 3 years in an A/E environment preferred and knowledge of applicable laws and regulations required.
Other Knowledge and Skills: Outstanding organizational skills and the ability to work in a highly interactive environment required. Knowledge of the project structure in a client/consultant business environment. Exceptional professional communication skills required. Knowledge of DELTEK Vision, the ERP software a plus.
Move Forward with Kleinfelder
Kleinfelder has been connecting great people to the best work since 1961. We are engineers, scientists, and construction professionals providing solutions that improve our clients' transportation, water, energy, and other private infrastructure. As a responsive, cross-disciplinary team of bright, curious, and innovative problem-solvers, we are dedicated to doing the right thing, every day, on every project from over 85 offices in the US, Canada, and Australia. Connecting great people to the best work is our purpose - together, we deliver.
Progress with an Employer that Values You
Kleinfelder is an inclusive organization free from discrimination. We are a stronger organization when we are a diverse workforce and believe that through diversity, equity, and inclusion comes creativity, innovation, and unity. We are proud to offer the following:
Benefits:
Kleinfelder offers an excellent compensation and benefits package, including: medical, dental, vision, life insurance, 401(k) plan, and paid holidays. The expected salary range for the position is displayed in accordance with the California Pay Transparency Law. Final agreed upon compensation is based upon individual qualifications and experience. Salary range: $21.10-$35.22
Career Development:
We are committed to investing in the professional development of our staff, offering each employee every opportunity to grow, develop, and take control of their career paths. We support these efforts through reimbursements for continuing education as well as many of the expenses associated with trainings and certifications, and opportunities for career development through our internal Mentoring Program.
Equal Opportunity:
Kleinfelder is an Equal Opportunity Employer - Minorities/Women/Disabled/Veterans. (Compliant with the new VEVRAA and Section 503 rules)
NOTICE TO THIRD PARTY AGENCIES
Please note that Kleinfelder does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Kleinfelder will not consider or agree to payment for any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Kleinfelder explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resume, including those submitted to hiring managers, are deemed to be the property of Kleinfelder.
Billing Specialist
Billing Representative Job 23 miles from Ashland
Greenberg Traurig (GT), a global law firm, has an exciting full-time employment opportunity for a Legal Billing Specialist in the Revenue Management Practice of our Boston office. We offer competitive compensation and an excellent benefits package.
Position Summary:
We are seeking a meticulous and proactive Legal Billing Specialist to join our dynamic hybrid team. The successful candidate will be responsible for the full life cycle of the invoice preparation process while ensuring that all invoices are accurate, compliant with client requirements, and submitted in a timely manner. This role demands strong analytical abilities, exceptional attention to detail, and excellent communication skills to liaise effectively with attorneys, clients, and administrative staff. This position reports to the local Billing Supervisor/Manager. The candidate must be flexible to work overtime as needed.
Duties & Responsibilities:
Edit Prebills via Prebill Viewer and Aderant based on the request from the Billing Attorneys
Generate a high volume of complex client invoices via Aderant.
Ensure that all invoices are compliant with the billing guidelines and that all required supporting documentation is compiled prior to submission.
Submit ebills via EHub, including all supporting documentation.
Monitor and immediately address any invoice rejections, reductions, and those needing appeals.
Respond to billing inquiries.
Undertakes special projects and ad hoc reports as needed and/or requested.
Skills & Competencies:
Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation.
Effectively prioritize workload and adapt to a fast-paced environment.
Highly motivated self-starter who can work well under minimal supervision, as well as take a proactive approach in a team setting.
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
Strong analytical and problem-solving skills
Takes initiative and uses good judgment, excellent follow-up skills.
Must be proactive in identifying billing issues and providing possible solutions.
Must have the ability to work under pressure to meet strict deadlines.
Ability to establish and maintain positive and effective working relationships within all levels of the firm.
Qualifications & Prior Experience:
Bachelor's Degree or equivalent experience in Accounting or Finance
Minimum 3+ years of experience as a Legal Biller REQUIRED.
Aderant or Elite/3E preferred, Prebill Viewer, E-billing Hub, Bill Blast
Proficiency in Excel REQUIRED.
Greenberg Traurig is committed to diversity and inclusion in the workplace. Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.
Exemplifying our commitment to promoting inclusion and equity across our platform, the firm participates in the Mansfield Rule Certification Program (Mansfield). Mansfield, which is facilitated by The Diversity Lab, focuses on equal opportunity, fairness, and inclusivity. The Mansfield requirements are anchored in the consideration of expanded talent pools considered for select positions and open roles within the law firm and the implementation of and access to transparent processes. Utilizing the Mansfield framework, the firm's progress and outcomes are measured and documented through Mansfield Certification Plus Metrics. In 2023, GT achieved Mansfield 6.0 Certification Plus. We are excited about our ongoing participation in Mansfield given the program's alignment with the firm's commitment to opportunities for advancement that are inclusive for everyone. Providing your data during the application process helps us with achieving our goals and with meeting reporting/record-keeping obligations under federal and state law and other legal requirements. Providing your data is entirely voluntary and will not be considered in the hiring process or thereafter. Any information that you do provide will be treated confidentially.
Inventory & Invoicing Specialist
Billing Representative Job 26 miles from Ashland
We are looking for a detail-oriented Inventory & Invoicing Specialist to help track inventory, process invoices, and keep records accurate for our client in Wilmington, MA. This is an entry-level role, perfect for someone with strong organization skills and attention to detail.
Job Type: Full-Time | Monday - Friday, 8:00 AM - 5:00 PM
Pay: $18-$19/hr
Key Responsibilities:
Enter inventory data and update records
Process and verify customer invoices
Reconcile inventory counts with internal and external records
Identify and resolve pricing or billing discrepancies
Generate reports for internal teams
Work with other departments to ensure accuracy
Handle other tasks as needed
Qualifications:
2+ years of experience in invoicing, inventory, or a similar role
Strong organizational and communication skills
Comfortable using computers and office software
Detail-oriented and able to multitask
If you are interested, apply today!
Desired Skills and Experience
Enter inventory data and update records
Process and verify customer invoices
Reconcile inventory counts with internal and external records
Identify and resolve pricing or billing discrepancies
Generate reports for internal teams
Work with other departments to ensure accuracy
Handle other tasks as needed
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.