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Billing representative jobs in Encinitas, CA - 487 jobs

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Customer Service And Billing
  • Customer Service Representative

    Lori Long-State Farm Insurance Agent

    Billing representative job in San Diego, CA

    ```html About the Company - Established State Farm Agent in Rancho Bernardo area looking for a licensed and experienced Part-Time Customer Service Representative to provide outstanding service to our customers. This is an in-office position. Preferred Skills: Property and Casualty Licensed Experienced in the insurance industry Strong communication skills Friendly, reliable and smart Detail oriented Ability to work well in an office environment Pay range and compensation package - Based on experience. Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices. ```
    $31k-41k yearly est. 20h ago
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  • Billing Analyst

    LHH 4.3company rating

    Billing representative job in San Diego, CA

    Looking to gain great exposure company wide and will be able to build your professional experience? If you live in San Diego, or already have a move date already set, and are interested in a hybrid position with an industry leading and thriving San Diego based company please keep reading and apply right away. Responsibilities of this hybrid Billing Analyst job include: Correspond and follow-up daily with customers regarding billing questions Handle inbound calls/emails and resolve customer inquiries Review and address exception reports daily Provide a high level of customer service Ability to work independently and be flexible and able to adapt to change Analytical with information files Minimum requirements: Bachelor's degree required 2+ years of work experience in a corporate setting Proficient with Excel (VLOOKUPs, pivot tables, SUMIFs) Prior experience with SQL and Tableau as well as any large ERP experience is preferred Ethical, accountable, and strong communication skills with the ability to provide a high level of customer service Benefit offerings include medical, dental, vision, life insurance, short-term disability, and 401k. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled . To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit *****************************************
    $49k-64k yearly est. 2d ago
  • Medical Biller - Cal AIM

    Neighbor 4.3company rating

    Billing representative job in San Diego, CA

    The Medical Biller for Cal AIM Services is responsible for accurately billing and processing claims for Enhanced Care Management (ECM), Recuperative Care, Community Supports (CS), detox billing, and other Cal AIM-related services. This role ensures timely claim submission, compliance with DHCS and Managed Care Plan (MCP) requirements, and effective coordination with clinical, administrative, and data teams to support revenue integrity. Essential Functions Prepare, submit, and track claims for ECM, Recuperative Care, Community Supports, detox billing, and other Cal AIM service lines. Verify eligibility and authorization requirements for all Cal AIM beneficiaries. Ensure documentation meets Cal AIM billing standards, including encounter data, activity logs, and service notes. Reconcile encounters and claims to identify discrepancies or missing documentation. Process claims corrections, resubmissions, and voids as needed. Collaborate with ECM/CS/RCP program staff, care managers, and supervisors(stakeholders) to clarify documentation needs and share reconciliation reports of reimbursements. Communicate with Managed Care Plans regarding claim follow-up, denials, Appeals and payment discrepancies. Provide feedback and training to program staff regarding billing requirements and documentation best practices. Maintain accurate records of claims, payments, denials, Appeals and adjustments. Generate billing reports, productivity summaries, and revenue tracking related to Cal AIM services. Support audits and data validation efforts as required. On time, completion of assigned training and policies. Performs other duties as assigned. Qualifications High school diploma or equivalent. 5-7 years of medical billing experience. Knowledge of Medi-Cal or Medicaid billing processes. Strong data entry accuracy and attention to detail. Ability to review clinical documentation and apply billing rules. Experience with CalAIM, ECM, or Community Supports billing. Familiarity with DHCS/health plan portals. Proficient computer skills, with intermediate proficiency in MS Office (Word, Excel, and PowerPoint) The Pay Rate for this role is based on several factors including the candidate's experience, qualifications, and internal equity. The initial offer usually falls between the minimum and midpoint of the applicable salary range. Pay Band N5: $25.71 - $34.06 (Midpoint: $29.65).
    $25.7-34.1 hourly Auto-Apply 33d ago
  • Billing Coordinator - Stop Area Six

    Healthright 360 4.5company rating

    Billing representative job in San Diego, CA

    . The Specialized Treatment for Optimized Programming (STOP) Program Area Six connects California Department of Corrections and Rehabilitation inmates and parolees to comprehensive, evidence-based programming and services during their transition into the community, with priority given to those participants who are within their first year of release and who have been assessed to as a moderate to high risk to reoffend. Area Six includes San Diego, Orange, and Imperial counties. STOP subcontracts with detoxification, licensed residential treatment programs, outpatient programs, professional services, and reeentry and recovery housing throughout the program area to assist participants with reentry and recovery resources. The Billing Coordinator is responsible for coordinating receipt of and reviewing Community Based Provider (CBP) subcontractor client data for accuracy and entering and retrieving data from/to the Automated Reentry Management System (ARMS) as needed for the purpose of reconciliation, invoicing and billing. Key Responsibilities Data Entry and Reconciliation Responsibilities: Review outgoing and incoming CBP subcontractor client data for accuracy. Enter data found on the verification form into the STOP database to begin the reconciliation process. When discrepancies are found, coordinate with CBPs and internal departments to resolve and reconcile the discrepancies. Ensure accuracy of all data entered. Billing and Invoicing Responsibilities: Process STOP CBP weekly verifications by extracting from the STOP database, and possibly further verifying in the ARMS database, and forwarding to the CBPs via email (and sometimes fax) for approval. Produce the monthly billing and forward to CBPs for billing authorization and approval. Ensures accuracy of all billing and resolves any discrepancies identified. Act as liaison between Fiscal department and STOP to ensure ease of information flow. Produce invoices for other various services (i.e. transportation, links etc.). Administrative Responsibilities: Produce monthly client and CBP related reports as needed for the California Department of Corrections and Rehabilitation (CDCR), with supervisor review and approval, using the ARMS database. Assure confidentiality of all incoming and outgoing client data. As assigned, performs other clerical tasks. And, other duties as assigned. Education and Knowledge, Skills and Abilities Education and Experience Required: High School Diploma or equivalent. Previous work experience working with spreadsheets. Previous work experience performing data entry. Type 45 wpm. Strong math skills. Desired: Bilingual. AA Degree; Experience may substitute for this on a year-by-year basis. We will consider for employment qualified applicants with arrest and conviction records. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available. Tag: IND100.
    $45k-55k yearly est. Auto-Apply 60d+ ago
  • Medical Biller - Cal AIM

    St. Vincent de Paul Village 4.2company rating

    Billing representative job in San Diego, CA

    The Medical Biller for Cal AIM Services is responsible for accurately billing and processing claims for Enhanced Care Management (ECM), Recuperative Care, Community Supports (CS), detox billing, and other Cal AIM-related services. This role ensures timely claim submission, compliance with DHCS and Managed Care Plan (MCP) requirements, and effective coordination with clinical, administrative, and data teams to support revenue integrity. Essential Functions Prepare, submit, and track claims for ECM, Recuperative Care, Community Supports, detox billing, and other Cal AIM service lines. Verify eligibility and authorization requirements for all Cal AIM beneficiaries. Ensure documentation meets Cal AIM billing standards, including encounter data, activity logs, and service notes. Reconcile encounters and claims to identify discrepancies or missing documentation. Process claims corrections, resubmissions, and voids as needed. Collaborate with ECM/CS/RCP program staff, care managers, and supervisors(stakeholders) to clarify documentation needs and share reconciliation reports of reimbursements. Communicate with Managed Care Plans regarding claim follow-up, denials, Appeals and payment discrepancies. Provide feedback and training to program staff regarding billing requirements and documentation best practices. Maintain accurate records of claims, payments, denials, Appeals and adjustments. Generate billing reports, productivity summaries, and revenue tracking related to Cal AIM services. Support audits and data validation efforts as required. On time, completion of assigned training and policies. Performs other duties as assigned. Qualifications High school diploma or equivalent. 5-7 years of medical billing experience. Knowledge of Medi-Cal or Medicaid billing processes. Strong data entry accuracy and attention to detail. Ability to review clinical documentation and apply billing rules. Experience with CalAIM, ECM, or Community Supports billing. Familiarity with DHCS/health plan portals. Proficient computer skills, with intermediate proficiency in MS Office (Word, Excel, and PowerPoint) The Pay Rate for this role is based on several factors including the candidate's experience, qualifications, and internal equity. The initial offer usually falls between the minimum and midpoint of the applicable salary range. Pay Band N5: $25.71 - $34.06 (Midpoint: $29.65).
    $25.7-34.1 hourly Auto-Apply 33d ago
  • Biller / Dermatology / Part-Time (589)

    Sharp Community Medical Group

    Billing representative job in San Diego, CA

    at Maven Dermatology Biller Employment Type: Part-TimeSalary Range: $25-35About Us:Located in the heart of Kearny Mesa, Maven Dermatology is a patient-centered dermatology practice serving individuals and families of all ages. We specialize in medical, surgical, and cosmetic dermatology, offering comprehensive skin care tailored to the unique needs of each patient. From pediatric rashes to complex skin cancers and advanced aesthetic treatments, our experienced team provides high-quality, compassionate care in a welcoming environment.As a growing practice, we emphasize teamwork, innovation, and a culture of continuous learning. Our modern facility is equipped with the latest technology, enabling us to deliver safe and effective care. We are proud to serve the diverse communities of San Diego and are passionate about making dermatology more accessible and inclusive. Job Summary: We're seeking a detail-oriented Medical Biller to join our team and help ensure accurate, timely reimbursement for patient services. In this role, you'll be responsible for processing insurance claims, reviewing patient accounts, and resolving billing discrepancies with both payers and patients. The ideal candidate is organized, proactive, and comfortable working in a fast-paced healthcare environment. You'll collaborate closely with clinical and administrative staff to support smooth revenue cycle operations and deliver an excellent experience for our patients. Key Responsibilities: Ability to quickly learn and navigate an EHR system. Patient Information Management: Accurately enter and maintain patient demographic and insurance information in the billing system. Claims Submission: Prepare and submit insurance claims to various payers, including government and private insurance companies, ensuring compliance with billing regulations. Claim Follow-Up: Monitor claim status, identify and resolve billing discrepancies, and follow up on outstanding claims to facilitate timely payments. Insurance Verification: Verify patient insurance coverage and eligibility, including pre-authorization requirements. Billing Inquiries: Respond to patient and insurance inquiries regarding billing issues, providing excellent customer service. Payment Posting: Record and reconcile payments received from patients and insurance companies. Documentation and Reporting: Maintain accurate records of billing and claims activities, generating reports as needed. Compliance: Stay up-to-date with healthcare billing regulations and compliance requirements, ensuring adherence to all applicable laws and guidelines. Qualifications: Experience in EClinicalWorks (ECW) required Medical billing: 1 year preferred Medical Biller Certification or Billing and Coding Certification preferred Benefits: Medical, Dental, and PTO Maven Dermatology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or status as a qualified individual with disability.
    $25-35 hourly Auto-Apply 6d ago
  • Dental Biller

    Smile Brands 4.6company rating

    Billing representative job in San Diego, CA

    As a Dental Biller, your primary responsibility is to manage the financial aspects of a dental office or practice. You will work closely with patients, insurance companies, and other administrative staff to ensure accurate and timely billing and payment processing. Your role involves understanding dental insurance policies, coding procedures, and billing regulations to facilitate smooth financial operations within the practice. Attention to detail, strong organizational skills, and excellent communication abilities are essential for success in this role. Schedule (days/hours) M,Th,Fri 8-5, Tu,Wed 8:30-5:30pm Responsibilities * Insurance Verification: Verify patients' insurance coverage and eligibility prior to appointments. Ensure accurate information is obtained and recorded in the billing system. * Billing and Coding: Assign appropriate billing codes to dental procedures performed using the standardized coding system (e.g., CDT codes). Ensure adherence to coding guidelines to prevent errors and maximize reimbursement. * Claims Submission: Prepare and submit insurance claims electronically or through paper submission. Monitor claim status and follow up on any rejections or denials. Make necessary corrections and resubmit claims promptly. * Payment Processing: Receive and process payments from patients and insurance companies. Post payments accurately to patient accounts and reconcile any discrepancies. * Patient Billing: Generate and send out patient statements for outstanding balances. Assist patients with understanding their bills, explaining insurance coverage, and setting up payment plans if necessary. * Appeals and Denials Management: Handle insurance claim denials and appeals. Investigate reasons for denials, gather supporting documentation, and resubmit claims with additional information as needed. * Record Maintenance: Maintain organized and up-to-date billing records, including patient demographics, insurance information, and billing history. Ensure confidentiality and compliance with HIPAA regulations. * Communication: Liaise with patients, insurance companies, and other healthcare providers to resolve billing inquiries and disputes promptly. Provide excellent customer service and address concerns professionally. * Revenue Cycle Management: Assist in optimizing the revenue cycle by identifying opportunities for process improvements, reducing claim rejections, and accelerating payment collection. Qualifications * Previous experience in dental billing, medical billing, or healthcare administration strongly preferred. * Proficiency in dental coding systems (e.g., CDT codes) and billing software applications. * Strong understanding of insurance policies, reimbursement processes, and claim submission procedures. * Excellent communication skills, both verbal and written, with the ability to interact effectively with patients, insurance companies, and colleagues. * Detail-oriented with strong analytical and problem-solving abilities. * Ability to prioritize tasks, manage time efficiently, and work independently or as part of a team. * Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality and data security. * DENTAL ONLY * NOT REMOTE Compensation $20-$25 / HR About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
    $20-25 hourly Auto-Apply 35d ago
  • Medical Biller

    United Medical Doctors Master 4.4company rating

    Billing representative job in Murrieta, CA

    The medical billing representative performs a variety of billing and administrative tasks including claim submission, claim correction, insurance follow up and appeals, insurance verification, answering patient calls regarding billing, returning patient calls, setting up payment plans, patient demographic review/ updates, insurance verification, and follow up on past due accounts. Job Qualifications: Education: High school diploma with at least 2 years experience in a medical office setting. Skills: Understanding of revenue cycle process, including billing and collections Ability to read ERA/ EOB Athena EMR experience a plus Experience with denial/ appeals process Strong written and verbal communication. Ability to problem-solve in a timely, professional manner. Ability to withstand varying job pressures, organize/prioritize related jobs tasks, and excellent attention to detail. Proficiency in medical software, Microsoft Windows, and keyboard. 1) Customer service incoming calls and limited face to face consultation with patients. 2) Set up payment plans, maintain and monitor accounts. 3) Patient accounts receivable 4) Processing of mail/correspondence. 5) Verification of insurance coverage and benefits Additional Job Requirements Hearing, vision and sensory skills adequate for obtaining accurate information. Ability to maintain patient confidentiality at all times, both on and off the job. Attend work regularly as scheduled. Benefit Conditions: Waiting period may apply Only full-time employees eligible Work Remotely No Job Type: Full-time Pay: $19.00 - $25.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Experience: Medical Billing: 2 years (Required) Work Location: In person
    $19-25 hourly 9d ago
  • Legal Billing Specialist

    Nedalawyer, APC

    Billing representative job in Temecula, CA

    Job Description Our law firm is seeking an experienced and sharp individual to join our team as a billing specialist. You will have the opportunity to work with billing attorneys and legal staff to revise, process, and issue accurate client invoices. Consistent follow-up is required in this role, so prior experience in accounts receivable is a valuable asset. If you have at least 2 years of law firm billing experience, enjoy crunching numbers, and thrive in a fast-paced work environment, reach out to us today! Compensation: $30 - $40 hourly Responsibilities: Amend invoices with guidance from billing attorneys and finalize for distribution Apply incoming payments to the correct accounts and keep accurate financial records Assess accounts receivable reports for past due balances owed and follow up with clients on when payments will be made Resolve any billing inquiries by working with the client's accounting department Qualifications: Advanced computer proficiency, especially with MS Office, Excel, and billing software programs Meet deadlines while handling multiple projects at a time Minimum of two years working as a billing specialist in a law firm environment Superb written and verbal communication skills and organizational skills are necessary for this position About Company Clients are the core of our service-based business. Each client deserves first-class service. We live by "The Story of Everybody". Every job is important, and we never let titles prevent the work from getting done on time and with excellence. We compete against ourselves, not others. We hold ourselves and our teammates accountable for quality, timely work, and exemplary client experiences. Our team members have the flexibility and support they need to show up for both their work and their families at home.
    $30-40 hourly 6d ago
  • Check Out Biller

    Borrego Health 4.4company rating

    Billing representative job in San Diego, CA

    Borrego Health provides high quality, efficient customer focused health care to the communities we serve, accomplished by providing access to patient centered comprehensive care to all residents regardless of their ability to pay. Job Description Under the supervision of the Billing Manager the Check-Out Biller's primary responsibilities are to conduct pre-visit verifications for patient visit eligibility, apply patient visit payments, review billing encounter information for the correct application of insurance or patient eligible payment program, and review the selected visit coding as it applies to meeting billing requirements. Work with clinic management and Billing Administration for the completion of accurate encounter entry for timely submission of encounter data for claims processing. Schedule Follow-Up appointments, complete daily report requirements, assist patients, team members, clinical staff and other Borrego Health employees as needed as it pertains to the accurate management of claim data and the patient encounter. Qualifications High school diploma or GED. CPC (Certified Professional Coder) certification or apprenticeship, preferred. A current and valid CPR & First Aide ‘American Heart Association' certification Valid Driver's License. Additional Information Learn more about us and view our current openings please visit our web-site at ****************************** Competitive Salary and excellent benefits Please apply by clicking the link below. You may also fax resumes- HR Department Borrego Health PO Box 2369 Borrego Springs, CA 92004 Fax: ************ Borrego Health is an Equal Opportunity Employer
    $35k-44k yearly est. 13h ago
  • Billing Assistant

    Ameripharma

    Billing representative job in Laguna Hills, CA

    AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves. AmeriPharma's Benefits Full benefits package including medical, dental, vision, life that fits your lifestyle and goals Great pay and general compensation structures Employee assistance program to assist with mental health, legal questions, financial counseling etc. Comprehensive PTO and sick leave options 401k program Plenty of opportunities for growth and advancement Company sponsored outings and team-building events Casual Fridays Job Summary The Billing Administrator plays a vital role in supporting the financial operations of AmeriPharma by ensuring the accuracy and efficiency of the billing and collections process. This position is responsible for a range of administrative and clerical tasks to assist with billing, cash posting, collections, and overall reimbursement activities. This role requires strong communication and time management skills, as well as the ability to work collaboratively with internal departments such as billing, collections, and reimbursement. The Billing Administrator will support day-to-day operations, assist in maintaining accurate financial records, and help ensure timely reimbursement from insurance payers and patients. On-Site, Laguna Hills, Ca. Schedule Details Location: On-Site, Laguna Hills, Ca. Hours: Monday-Friday, 7:00 AM to 3:30 PM Duties and Responsibilities Retrieve and provide Explanation of Benefits (EOBs) to the cash posting team Sort incoming correspondence and route to the appropriate reimbursement specialist Scan and upload daily correspondence into designated folders Distribute incoming faxes to appropriate team members Submit claims electronically through web portals Assist with projects and ad hoc assignments from the Billing Manager Support the unapplied cash reporting process Assist with patient balance adjustments and related account tasks Collaborate with the Lead Biller and Lead Collector to ensure workflows are followed accurately Enter and manage data using spreadsheets and Google Sheets Maintain and organize departmental documents and communications Assist in processing refund and overpayment requests Perform general clerical duties such as answering phones and preparing reports or internal documents Carry out other duties as assigned by management Required Qualifications Ability to read, write, and speak fluent English. Strong interpersonal and communication skills. Excellent time management, prioritization, and multi-tasking abilities. Ability to work independently and collaboratively in a fast-paced environment. Strong analytical and problem-solving skills. Proficiency with spreadsheets, document scanning, and online claim submission portals. Ability to understand and interpret data, reports, and insurance documentation. Attention to detail and ability to handle sensitive information with confidentiality. Education and Experience Requirements High School Diploma or equivalent. At least one year of experience in billing, collections, clerical, or administrative support. Preferred Qualifications Knowledge of ICD-10, CPT, HCPCS codes, and the CMS HCFA 1500 form & electronic billing. Familiarity with CPR+ software. Billing certification or coursework. Understanding of medical billing processes for both commercial and government insurance payers. Prior experience with electronic billing systems and terminology used in specialty or infusion pharmacy is a plus. AmeriPharma's Mission Statement Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care! Physical Requirements The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations EEO Statement The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or on the basis of disability or any other legally protected class.
    $33k-42k yearly est. 60d+ ago
  • Medical Billing Specialist

    American Family Care Ladera Ranch 3.8company rating

    Billing representative job in Ladera Ranch, CA

    Benefits/Perks Great small business work environment Flexible scheduling Paid vacation, health insurance, dental insurance, retirement benefit, and more! Company OverviewAmerican Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Candidates Must Have: At least 2 years of experience in medical practice billing with exposure to working with denials, appeals, insurance collections, and related follow-up Working knowledge of Local and National Coverage Determinations and payor policies, and how to use them Must have ICD-10 and CPT coding assessment skills, CPC certification is preferred Strong proficiency in MS Office applications (Word, Excel, PowerPoint), and computerized billing systems is required. A patient-first, mission-oriented mindset Duties: Organize and prioritize all incoming claims and denials. Evaluate medical claims and coverage policy documentation to determine validity for an appeal. Responsible for ensuring and monitoring the effectuation of all decisions as a result of the follow-up of unpaid/denied claims with insurance carriers. Responsible for adhering to health care billing procedures, documentation, regulations, payment cycles, and standards. Work accounts to resolution. Collection from patients and insurances. Works collaboratively and effectively with all other departments and functions to maximize operational efficiency and service and ensure consistency in addressing appeals issues. Work independently to identify and resolve complex client problems. Work with leadership to develop appropriate policies and procedures. Maintain current knowledge of healthcare billing laws, rules and regulations, and developments. Comply with all applicable HIPAA policies and procedures and maintain confidentiality. Compensation: $18.00 - $23.00 per hour PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.
    $18-23 hourly Auto-Apply 60d+ ago
  • Billing Specialist I

    Meternet

    Billing representative job in Fallbrook, CA

    We are experiencing consistent growth and are looking for a detail-oriented, motivated Billing Specialist I to join our team. If you thrive in a structured environment, enjoy working with data, and are eager to contribute to a high-impact team, we'd love to hear from you! What You'll Do: Develop and maintain a strong knowledge of our products, services, and billing systems. Organize and prepare billing data to ensure accuracy and efficiency. Process manually read meters and upload data into the billing system. Review and resolve meter-related discrepancies. Estimate accounts as needed to maintain billing accuracy. Process ACH and e-bill credits. Analyze balance and error reports to identify and correct inconsistencies. Generate and distribute billing statements, e-bill notifications, and penalties. Commit billing files and oversee distribution. Identify and recommend process improvements to streamline operations. Assist with additional billing-related tasks as assigned. What We're Looking For: Proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis. Strong attention to detail with excellent organizational and time management skills. Effective communicator with strong written and verbal abilities. Self-motivated with a focus on accuracy and process efficiency. Strong data entry skills with a typing speed of 45 WPM and high attention to detail Education and Experience: High school diploma or equivalent. At least one year of experience in data management, billing, or a related field. Why Join MeterNet? Health, Dental, and Vision Insurance - Comprehensive coverage to support your well-being. 401(k) with Employer Matching - Plan for your future with company-supported savings. Generous PTO Accrual - Enjoy paid time off that grows with your tenure. 11 Paid Company Holidays - Extra time to relax and recharge. Opportunities for Growth - Be part of a company that invests in your professional development. Collaborative & Supportive Team - Work in a dynamic, fast-growing environment where your contributions matter. About the Role: This is a 100% on-site position based out of our Fallbrook office; remote or hybrid work is not available for this role. The role follows a 4x10 schedule (four 10-hour days), with shifts either Monday-Thursday or Tuesday-Friday. Equal Employment Opportunity Statement MeterNet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $32k-43k yearly est. 10d ago
  • Collections/Auditing Billing Specialist Part-Time

    Orange County Neurology

    Billing representative job in Mission Viejo, CA

    Orange County Neurology, Inc. (OCN) was established in 2005 with mission of providing outstanding neurological care and services to the communities of Orange County, CA. OCN prides itself in state-of-ther art medical care provided with compassion one patient at a time. Job Description Neurological Office located in Mission Viejo is looking to add a Part-Time Collections/Audit specialist to our growing team. Must be detailed-oriented and have well-documented prior experience in managing denied and accepted medical claims from private insurance, work-comp, PI attorneys. . .etc. The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. • This individual will be responsible for debt collections, which requires the ability to interface with clients in a professional and courteous manner on the phone and in writing. • Initiate collection follow-up of all unpaid or denied claims with the appropriate payer to prevent write offs and timely filing denials. • Research, appeal, and resolve claims rejections, underpayments, and denials with appropriate payer within payer specified deadlines. • Responds to payer communications, taking appropriate action within specified deadlines. • Check claim status using payer internet websites and performs appropriate action to ensure claims are resolved. • Process Statements and make calls for patient collections as needed • Develop and maintain positive working relationships with teammates and payers. • Other duties as assigned • Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position Qualifications Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required • High school diploma or equivalent required • Minimum of 2 years of experience in collections/ Accounts Receivable required; healthcare or insurance experience strongly preferred Qualifications - Debt collections - Knowledge of Insurance appeals, Claim rejections, Denials from insurance - Billing and coding experience Additional InformationAll your information will be kept confidential according to EEO guidelines.
    $34k-44k yearly est. 60d+ ago
  • Reimbursement/Billing Specialist

    Afinida

    Billing representative job in Escondido, CA

    The Reimbursement/Billing Specialist is responsible for a portfolio of accounts receivable and oversees the billing cycle from charge review, claims submission and follow-up. The employee is engaged in a proactive and independent collection of outstanding balances for specially handled IV Services, LLC., pharmacy accounts. The Reimbursement/Billing Specialist will serve as the technical expert for complex workflows. The specialist is responsible for handling charge review edits, claim edits and preparation, insurance follow-up, denial resolution, and necessary follow-up to ensure accurate payment. Supervisory Responsibilities: None Duties/Responsibilities: Maintain a portfolio of accounts receivable for the pharmacy; Follow accounts through the Pharmacy revenue cycle, including but not limited to: verifying patient coverage information, updating registration, completing charge review, claim edits and claim submissions, and following up with third party payers and patients to facilitate prompt resolution of outstanding account balances; Communicate with Revenue Cycle teams, payors and others to resolve account problems; participate in meetings as needed to address payor concerns; Evaluate the payment status of outstanding third-party claims and resolve impediments to payment by providing information such as medical records, itemization of charges, information regarding other insurance benefits, and explanation of charges; Actively participates in both external third-party audits and in internal audits and quality improvement initiatives, maintains documentation of current workflows, assists with special projects, and works closely with third party billing teams, Dalrada Corporate Accounting teams, and with Pharmacy Department Leadership and Prior Authorization teams; Perform complex patient account follow-up activities and actively participates in quality improvement initiatives to improve accounts receivable processes; Accurate and timely processing of appeals to various pertinent payers or programs; Review and validate adjustments to accounts in the insurance portfolio based on insurance reimbursement, coverage, contracts and services provided; Review charges to ensure filing to correct guarantor (e.g. work comp vs. personal/family); Conduct collection calls to patients with outstanding balances and negotiate full payment from patients and/or assist patients in setting up a payment plan; Provide education to patients on UW Health's financial assistance policy and application process and direct patients to the appropriate resources as necessary (e.g. Financial Counseling, Patient Relations); Receive, document, and respond to all patient correspondence in a prompt and courteous manner; accurately document all actions taken to reconcile outstanding balances; Assist patients in coordinating appeal processes with their insurance company; Review self-pay undistributed and credit balance accounts and provide refunds to patients as necessary; Accurately post EFT, cash and checks made payable to IV Services, LLC., to the billing system; Ensure that all transactions are completed within the appropriate guidelines, policies and regulations, typically the same day received; Process electronic remittance files, payor work queues, and generate payment reports to balance; Communicate with IV Services, LLC., staff, insurance companies, financial institution and third-party payors to resolve issues related to proper posting of payments; Complete work on special projects, queries and reports as assigned; Other duties may be assigned as needed by management. Required Skills/Abilities: In-depth understanding of Pharmacy billing policies and procedures including NCPDP D.0 standards; Proficiency in spreadsheet and database software; Advanced analytic ability; Ability to make good judgments in demanding situations; Effective communication skills; Ability to logically and accurately organize details; Ability to manage multiple tasks with ease and efficiency; Ability to work independently and be result oriented; Positive, can-do attitude coupled with a sense of urgency; Effective interpersonal skills, including the ability to promote teamwork; Ability to ensure a high level of customer satisfaction including employees, patients, visitors, faculty, physicians and external stakeholders; Ability to use various computer applications including EPIC, Microsoft Office, etc; Basic math skills and knowledge of general accounting principles; Knowledge of medical and insurance terminology, CPT, ICD coding structures, and billing forms (UB, UCF, 1500); Maintain confidentiality of sensitive information; Knowledge of local, state and federal healthcare regulations. Education and Experience: An Associate degree in Business, Finance, Health Information Management, or related field preferred; 3-5 years of experience in a healthcare revenue cycle or clinic operations role; 3-5 years of experience in an infusion pharmacy setting; Experience with billing within the Caretend pharmacy platform; Experience billing acute infusion and specialty pharmacy claims. Physical Demands and Work Environment: While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard; Specific vision abilities required by this job include close vision requirements due to computer work; Light to moderate lifting may be required; Regular, predictable attendance is required; including quarter-driven hours as business demands dictate; Moderate noise (i.e., business office with computers, phone, and printers, light traffic); Ability to work in a confined area; Ability to sit at a computer terminal for an extended period; Hourly Rate: $28.00 an hour Disclaimer: This is only a summary of the typical functions of the position or role, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Additionally, responsibilities, tasks, and duties of the employee in this role might differ from those outlined in the and other duties may be assigned on a permanent or temporary basis based on business needs. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Equal Employment Opportunity It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
    $28 hourly Auto-Apply 19d ago
  • Collections Specialist

    5 Star Recruitment 3.8company rating

    Billing representative job in Carlsbad, CA

    [Tasks and Responsibilities] Responsibilities include, but are not limited to: Follow up on an assigned portfolio accounts based on experience and skill. This includes collection calls, customer deductions and customer reconciliations. Review daily credit holds through review of customer history, industry credit reports, to ensure timely release of orders. Escalate to Credit Analysts for review when necessary. Run and analyze weekly aging, deduction and top account past due reports finding root cause of issues that delay payments and cause deductions. Perform ongoing cash collections. Correspond with assigned sales reps and customer accounts on a regular basis to pro-actively resolve collection issues. Represent the brand and utilize the PUMA 4Keys (Fair, Honest, Positive, Creative) in all decisions, actions, processes and practices. WHAT MAKES YOU A GAMECHANGER [Qualifications]: 1+ years of experience Knowledgeable with Microsoft Office applications including Excel, Word, and Outlook Negotiation and problem-solving skills Effective phone/email communication skills Basic understanding of Billing, AR, and Credit and Collections procedures Must Have Experience: At least 1+ year of experience in billing, accounts receivable (AR), or credit and collections. Technical Skills: Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook. Basic understanding of billing processes, AR principles, and credit and collections procedures. Communication Skills: Effective phone and email communication skills to correspond professionally with customers and internal teams. Problem-Solving & Negotiation: Proven ability to negotiate effectively and resolve payment or deduction issues with customers. Customer Management: Experience working with assigned portfolios of customer accounts, including performing collection calls and reconciliations. Analytical Abilities: Ability to run and analyze reports (e.g., aging reports, deduction reports) to identify root causes of delays and deductions. Nice to Have: Industry Knowledge: Previous experience working in the sportswear, retail, or fashion industries. Software Proficiency: Experience with specialized credit management, AR, or billing software beyond Microsoft tools. Reporting Skills: Advanced knowledge of Excel, such as creating pivot tables or using complex formulas, would be an advantage. Team Collaboration: Previous collaboration with sales teams to proactively resolve collections and credit-related issues. PUMA 4Keys Alignment: Familiarity with values-driven work environments or companies with sustainability-focused initiatives. Languages: Proficiency in multiple languages, especially if dealing with international customers.
    $38k-49k yearly est. 60d+ ago
  • Collections Specialist II

    Cal Coast Credit Union 4.1company rating

    Billing representative job in San Diego, CA

    Under the general supervision of the Assistant Manager, Collections or Supervisor, Collections, this position is accountable for collecting on a higher stage of past due loans and minimize or prevent financial losses for the Credit Union. The main goals are to reduce delinquency, minimize loan losses and protect assets, while providing exceptional service to credit union members and employees. DIMENSIONS: To effectively collect on and manage the credit union's seriously past due loans; total loan portfolio of $451,000,000 Establish and follow up on payment arrangements to cure delinquency Maintain a productivity level consistent with those established for the department Maintain an “at standard” scorecard average of 85% Supervisory responsibilities This position reports directly to the Assistant Manager, Collections or Supervisor, Collections. There are no direct reports to this classification. NATURE & SCOPE Performs activities to collect past due amounts on seriously delinquent loans. Works with member to determine reason for delinquency and establish payment arrangements. Determines next course of action to negotiate with member to return loan to performing status. Follows up on promises to pay and broken promises. Performs required skip tracing to locate member. Provides high quality, consistent work and documentation. Utilizes critical thinking and negotiating skills to resolve difficult situations. Initiates demand letters, field chases or attorney letters as needed. Reviews and recommends loans for repossession action or charge off. Evaluates and recommends accounts for Workout or the Member Assistance Program. Effectively handles escalated, repossession, charge off, legal or Bankrupt calls. Supports department and corporate goals and objectives. Performs other relevant and related duties, as required. Education, skills, & abilities The Eight Superpowers Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things. Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence. Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond. Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles. Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships. Applies creative problem-solving to provide clarity, handle resources under one's control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers. Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company's success. Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities. Other Education, Skills, and Abilities Associate's degree or equivalent experience preferred with approximately 2-5 years of applicable collections experience. Must have working knowledge of FDCPA guidelines and practices. Experience with Microsoft Applications (Excel, Word and Outlook). Working knowledge of business machines such as telephone systems, computers, copiers, fax machines, etc. Strong analytical, time management and organizational skills. Must have the ability to work well individually and as a member of a collections team. Excellent verbal/written communication skills; interpersonal skills, combined with flexibility and diplomacy. Ability to interface with members and credit union staff at all levels in courteous and professional manner in person or by phone. Must be self motivated and goal oriented. Ability to appear for work on time, follow direction from a supervisor, interact effectively with co-workers, understand and follow policies and procedures and accept constructive criticism. MAJOR ACCOUNTABILITIES Performs daily collection activities to reduce delinquency, minimize loan losses and protect credit union assets Provides credit counseling and exceptional service to resolve difficult member situations Analyzes, evaluates and makes recommendations to reduce delinquency PHYSICAL REQUIREMENTS Excellent ability to communicate, both verbally and in writing; ability to tolerate periods of continuous sitting; ability to lift up to 10 lbs. ENVIRONMENTAL CONDITIONS Work is primarily performed within a cubicle office setting. Subject to standard background noise found in an office environment. Note: Staff is expected to perform various tasks, projects and administrative duties as assigned. Management reserves the right to assign or change duties and tasks to this position at their discretion. Salary Range (hourly) $22.6756 - $28.3445
    $38k-47k yearly est. Auto-Apply 7d ago
  • Collections Specialist ($20-$50/hr)

    RIVO Holdings 3.9company rating

    Billing representative job in San Diego, CA

    At RIVO, you will find we recognize hard work and performance, foster a culture of growth, and encourage collaboration across departments. We value the unique skills and experiences that each employee brings to the table, recognizing that this diversity strengthens our company and helps us fulfill our core values: Respect, Integrity, Value, and Opportunity. If you share these same values and are eager to grow both personally and professionally, we encourage you to explore opportunities with us and apply today to join our dynamic team! Just named a 2025 Top Workplace in the Financial Services Industry! Check out our most recent award article by clicking HERE! Job Description We are seeking motivated, competitive, and experienced collector candidates to join our growing Collections team where you will play a critical role in negotiating payment from customers who have fallen delinquent (past due) on their personal loan accounts. As a collections agent at RIVO you will benefit from new accounts daily as well as an uncapped and lucrative bonus structure with unlimited earning potential! The more you collect and recover from customer accounts, the more you earn - APPLY TODAY! Why Apply? Uncapped monthly Bonus potential (top collectors earning $5k+ each month)! Hands-on training program geared to set you up for success! Additional spiffs based on performance! What You'll Do: Negotiate timely payment from customers by engaging in respectful and persuasive communication via phone, voicemail, email, and text in a call center environment - new collections accounts provided daily! Meet and exceed individual collections quotas through effective negotiation techniques, objection handling, and follow-up strategies. Adhere to daily and monthly production KPIs and collections performance metrics, including minimum collection quotas, call volume, on-call time etc. Utilize strong communication, effective negotiation techniques, persistence, and persuasion skills to drive customer payments with resilience and professionalism. Educate customers on the long-term benefits of resolving their collections account balance for future use of our lending products, services, and competitive advantages that will help them with their long-term financial goals. Maintain a professional demeanor, adhere to company processes, and ensure accuracy in data entry and record-keeping. Perform other duties and responsibilities as assigned. Qualifications What We Look For: We are looking for hard working and coachable candidates who have a positive mindset and are eager to learn our unique Collections tactics and processes! If you are money motivated, have strong negotiation and communication skills with an intrinsic drive to meet collections quotas and grow your pay - apply today! High school diploma, GED, or equivalent experience required. Prior collections experience in a quota driven position within a call center environment is strongly preferred. Prior work experience as a collector, collections agent, collections specialist, debt recovery specialist, debt collector, debt collections agent, debt consolidation, asset recovery specialist, asset recovery agent, accounts receivable, accounts receivable specialist, billing specialist, etc. is strongly preferred. Collecting on unsecured collections accounts strongly preferred. A positive attitude, resilience, and ability to handle rejection gracefully. Results-oriented and target-driven mindset with a willingness to go the extra mile to achieve collections quotas. Excellent negotiation skills and strong comfortability with persistence. Adaptability to evolving negotiation techniques, strategies, and product offerings. Exhibits a can-do attitude, is coachable, and motivated to achieve collections quotas. Extremely reliable and dependable. Strong ability to remain professional in escalated customer situations. Fluency in Spanish a strong plus! Additional Information Company Benefits Optimal Work-Life Balance: Benefit from a schedule with no evening or weekend work - enjoy your weekends for relaxation and personal time Childcare & Family Support: Receive up to $5,000 annually in childcare reimbursement to ease the balancing act of work and family & Exclusive access to comprehensive fertility treatment coverage to financially support your family-building journey Stay Fit for Free: Join our FREE weekly group workouts and keep your health and energy levels at their peak Company Events & Social Hours: Enjoy regular happy hours and company-wide events to celebrate achievements and build community with fellow employees Padres Tickets: Catch a Padres game with exclusive access to season long raffle drawings in the RIVO ticket section. Go Padres! Daily Perks: Savor FREE coffee, energy drinks, and snacks - fueling your productivity and satisfaction! Parking & Commute Made Easy: Say goodbye to commuting hassles and high gas prices - enjoy a company-paid parking or MTS pass Dedication Incentives: Opportunity to earn more money with our perfect attendance incentive - your dedication and reliability deserve recognition Generous Time Off: Recharge and live your best life with company paid holidays and PTO each year Comprehensive Health Coverage: Benefit from medical, dental, and vision plans with a 70/30 or 80/20 cost share options-because your well-being is our priority Secure Your Future: Take advantage of our 401(k) plan with employer matching to invest in your future with confidence We offer a comprehensive compensation and benefits package where you will be rewarded based on your performance and recognized for the value you bring to the business. The starting hourly rate for this job is $20.00 per hour. RIVO Holdings, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, disability, age (40 years old or older) and genetic information (including family medical history), past or present military or veteran status, or any other characteristic protected by applicable law.
    $20 hourly 2d ago
  • Collection Specialist

    Global Tekmed Holdings

    Billing representative job in Chula Vista, CA

    COMPANY OVERVIEW Global TekMed Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency. POSITION OVERVIEW The Collection Specialist role is a full-time opportunity within our Accounting Department, focused on recovering funds owed to the company for services rendered. The main duty of the Collection Specialist involves contacting clients who have not met their financial commitments through various communication channels. The ideal candidate will possess a strong motivation and proactive attitude, along with a willingness to adapt their strategies to maximize collections. This position requires a personable and respectful approach, recognizing the importance of serving Veterans. The Collection Specialist should be goal-driven and capable of collaborating effectively within a team. Working under the supervision of the Collections Manager, the Collection Specialist will also contribute to additional tasks and projects aimed at enhancing the department's growth. SUPERVISORY RESPONSIBILITIES: None ESSENTIAL DUTIES & RESPONSIBILITIES: Locate and communicate with clients regarding overdue payments. Maintain record of status of collection efforts. Review financial status of clients to determine their ability to pay. Prepare reports and present data to Management and Revenue Affiliates. Negotiate payment plans based on management approval. Ensure fair debt collection practices are maintained. Stay current on relevant regulations. Resolve disputes related to payments or account statuses. Ensure Collection Manager is updated with collection efforts. Perform administrative tasks as assigned. Maintain a professional and respectful approach while dealing with clients. KNOWLEDGE, SKILLS, & ABILITIES: Good verbal and written communication skills. Excellent analytical skills with great attention to detail. EDUCATION & EXPERIENCE 1-3 years of previous collections experience preferred. Previous financial or account experience preferred. Previous customer service experience required. Previous experience with CRM software and accounting software preferred. Previous experience working with Veterans preferred. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: Prolonged periods of standing or sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. BENEFITS: 401(k) Plan Medical Insurance Paid Holidays Paid Time off Private Gym We are an Equal Opportunity Employer Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.
    $36k-48k yearly est. 60d+ ago
  • Collections Specialist II

    California Coast Credit 3.8company rating

    Billing representative job in San Diego, CA

    Under the general supervision of the Assistant Manager, Collections or Supervisor, Collections, this position is accountable for collecting on a higher stage of past due loans and minimize or prevent financial losses for the Credit Union. The main goals are to reduce delinquency, minimize loan losses and protect assets, while providing exceptional service to credit union members and employees. DIMENSIONS: To effectively collect on and manage the credit union's seriously past due loans; total loan portfolio of $451,000,000 Establish and follow up on payment arrangements to cure delinquency Maintain a productivity level consistent with those established for the department Maintain an “at standard” scorecard average of 85% Supervisory responsibilities This position reports directly to the Assistant Manager, Collections or Supervisor, Collections. There are no direct reports to this classification. NATURE & SCOPE Performs activities to collect past due amounts on seriously delinquent loans. Works with member to determine reason for delinquency and establish payment arrangements. Determines next course of action to negotiate with member to return loan to performing status. Follows up on promises to pay and broken promises. Performs required skip tracing to locate member. Provides high quality, consistent work and documentation. Utilizes critical thinking and negotiating skills to resolve difficult situations. Initiates demand letters, field chases or attorney letters as needed. Reviews and recommends loans for repossession action or charge off. Evaluates and recommends accounts for Workout or the Member Assistance Program. Effectively handles escalated, repossession, charge off, legal or Bankrupt calls. Supports department and corporate goals and objectives. Performs other relevant and related duties, as required. Education, skills, & abilities The Eight Superpowers Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things. Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence. Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond. Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles. Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships. Applies creative problem-solving to provide clarity, handle resources under one's control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers. Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company's success. Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities. Other Education, Skills, and Abilities Associate's degree or equivalent experience preferred with approximately 2-5 years of applicable collections experience. Must have working knowledge of FDCPA guidelines and practices. Experience with Microsoft Applications (Excel, Word and Outlook). Working knowledge of business machines such as telephone systems, computers, copiers, fax machines, etc. Strong analytical, time management and organizational skills. Must have the ability to work well individually and as a member of a collections team. Excellent verbal/written communication skills; interpersonal skills, combined with flexibility and diplomacy. Ability to interface with members and credit union staff at all levels in courteous and professional manner in person or by phone. Must be self motivated and goal oriented. Ability to appear for work on time, follow direction from a supervisor, interact effectively with co-workers, understand and follow policies and procedures and accept constructive criticism. MAJOR ACCOUNTABILITIES Performs daily collection activities to reduce delinquency, minimize loan losses and protect credit union assets Provides credit counseling and exceptional service to resolve difficult member situations Analyzes, evaluates and makes recommendations to reduce delinquency PHYSICAL REQUIREMENTS Excellent ability to communicate, both verbally and in writing; ability to tolerate periods of continuous sitting; ability to lift up to 10 lbs. ENVIRONMENTAL CONDITIONS Work is primarily performed within a cubicle office setting. Subject to standard background noise found in an office environment. Note: Staff is expected to perform various tasks, projects and administrative duties as assigned. Management reserves the right to assign or change duties and tasks to this position at their discretion. Salary Range (hourly) $22.6756 - $28.3445
    $35k-43k yearly est. Auto-Apply 7d ago

Learn more about billing representative jobs

How much does a billing representative earn in Encinitas, CA?

The average billing representative in Encinitas, CA earns between $31,000 and $49,000 annually. This compares to the national average billing representative range of $28,000 to $42,000.

Average billing representative salary in Encinitas, CA

$39,000
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