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Become A Billing Representative

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Working As A Billing Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $34,440

    Average Salary

What Does A Billing Representative Do At Unitedhealth Group

* Handle Written correspondence including Billing Web inquires, insurance reviews to carriersInvestigate complaintsProcess Refund requests Answer patient calls, including escalated complaintsResolve and document customer service inquires on the first call.
* Inquires may include but are not limited to billing questions, payment plans, payments, patient pricing, re-billing insurance companies, processing adjustments, refunds, bill transfers, mail returns , appealing and filing claims and any action needed to resolve issues
* Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed
* Offer the patient the opportunity to take the customer service survey at the end of the call
* Research, troubleshoot and/or partner with others to resolve complex issues and customer complaints
* Evaluate and respond to all aspects of written or received correspondence
* Ask for patient payments and process credit card payments if necessary
* Report problems, errors, and denial trends to management including PHI breaches
* Meet or exceed all production quality goals and adhere to all policies and procedures
* Other duties and projects as assigned
* Ability to function in a fast paced environment Required QualificationsHigh School Diploma / GED or higher 1+ years of customer service experience Experience with MS Office (including Excel- using spreadsheets, input data, able to sort and filter)Ability to adhere to a fixed schedule 8 hour shift

What Does A Billing Representative Do At Munson Healthcare

* Supports the Mission, Vision and Values of Munson Healthcare.
* Embraces and supports the Performance Improvement philosophy of Munson Healthcare.
* Promotes personal and patient safety.
* Has basic understanding of Relationship
* Based Care (RBC) principles, meets expectations outlined in Commitment To My Co-workers, and supports RBC unit action plans.
* Uses effective customer service/interpersonal skills at all times.
* Complete transmission process on electronic billing system for all current claims.
* Prepares and mails required hard copy claims to insurance companies, patients and other responsible parties.
* Retrieves/ receives payments and timely and accurately posts to the practice management system, electronically and manually.
* Balances all monies posted daily and prepares bank deposits.
* Identifies incorrect insurance payments and/or system adjustments.
* Identifies and verifies accuracy of credit balances for patients and insurance companies.
* Performs refund processes according to department standards.
* Documents all activity on accounts appropriately to ensure account maintenance is up-to-date for other staff members and insurance follow up.
* Answers incoming billing inquiry calls from patients and insurance companies.
* Acts as a billing resource to the practice locations by communicating changes of billing, daily posting and balancing procedures, answering questions and attending team meetings as needed.
* Performs claims denial management and claims appeals.
* Monitors accounts receivable and works through resolution to keep days in A/R within department standards.
* Receives and completes tasks from the practice management system.
* Performs other duties as

What Does A Billing Representative Do At Community Health Systems

* Include the following _.
* Other duties may be assigned._
* Reviews workflow dashboards and makes correction to claims to facilitate billing
* Communicates with facilities to obtain prior authorization information and/ or consent forms
* Researches, identifies, and rectifies any special circumstances affecting delayed submission of insurance accounts or payment of accounts
* Reviews insurance information loaded by registration staff for accuracy and completeness and identifies and/or rectifies problems
* Supports staff by data entry of registration information and charge entry, and verification of insurance eligibility and benefits as needed
* Remains informed of statutory and regulatory changes affecting collections of receivables
* Provides information related to policy and procedure or instruction on the practice management system
* Escalates issues and situations within the practice management system as necessary
* Supervisory Responsibilities:
* This job has no supervisory responsibilities
* Competencies:
* To perform the job successfully, an individual should demonstrate the following competencies:
* Analytical
* Collects and researches data; Uses intuition and experience to complement data
* Customer Service
* Responds promptly to customer needs
* Interpersonal Skills
* Maintains confidentiality of all patient information and company documents
* Oral Communication– Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions
* Written Communication– Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information
* Professionalism
* Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position
* Quality
* Demonstrates accuracy and thoroughness
* Quantity
* Meets productivity standards
* Adaptability
* Adapts to changes in the work environment
* Attendance/Punctuality
* Is consistently at work and on time

What Does A Billing Representative Do At HCRC Staffing

* Verifying insurance benefits and obtaining prior authorizations for DMEs, injections, and other medical procedures.
* Depositing and posting insurance payments.
* Reconciling patient accounts and investigating all unpaid claims.
* Writing and submitting strong appeals to insurance companies, as needed.
* Following up on personal injury and patient collection accounts.
* Providing exceptional customer service.
* Contributing to a positive environment within the insurance department as well as the clinic as a whole.
* Qualified candidates will have: Two years medical billing and collections in a small practice especially MD/DC Strong ability to multitask.
* Strong organizational skills.
* Exceptional written and verbal communication skills.
* Knowledge of out-of-network and Medicare billing.
* Effective time management skills.
* Proficient in Microsoft Word and Excel.
* Bachelors degree preferred

What Does A Billing Representative Do At Marriott

* Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
* Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures.
* Record, store, access, and/or analyze computerized financial information.
* Maintain accurate electronic spreadsheets for financial and accounting data.
* Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers.
* Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
* Complete period-end closing procedures and reports as specified.
* Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
* Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
* Address guests' service needs in a professional, positive, and timely manner.
* Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
* Perform other reasonable job duties as requested by Supervisors.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=17002QZ0 Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin

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How To Become A Billing Representative

Collectors usually must have a high school diploma. A few months of on-the-job training is common.


Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.


Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Billing Representative jobs

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Billing Representative Career Paths

Billing Representative
Collections Specialist Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Billing Supervisor Office Manager
Administrative Manager
6 Yearsyrs
Collections Specialist Billing Specialist
Billing Manager
7 Yearsyrs
Account Manager Billing Specialist
Billing Supervisor
6 Yearsyrs
Billing Supervisor Billing Manager Business Office Manager
Business Office Director
8 Yearsyrs
Billing Manager Accounts Receivable Specialist
Business Office Manager
8 Yearsyrs
Reimbursement Specialist Collections Specialist
Collection Supervisor
5 Yearsyrs
Business Office Manager Accounts Receivable Manager Collections Specialist
Collections Manager
5 Yearsyrs
Accounting Clerk Credit Analyst Credit Manager
Credit And Collection Manager
7 Yearsyrs
Accounting Clerk Accounts Payable Clerk Credit Analyst
Credit Manager
5 Yearsyrs
Patient Service Representative Specialist Assistant Director
Director Of Admissions
7 Yearsyrs
Patient Service Representative Patient Service Coordinator Billing Specialist
Medical Billing Manager
6 Yearsyrs
Accounts Receivable Specialist Accounts Receivable Manager
Office Manager
5 Yearsyrs
Home Health Aid Service Coordinator Service Supervisor
Patient Services Manager
8 Yearsyrs
Medical Coder Auditor Business Manager
Practice Administrator
10 Yearsyrs
Billing Manager Business Office Manager Business Manager
Practice Manager
9 Yearsyrs
Business Office Manager Business Manager Billing Manager
Revenue Manager
8 Yearsyrs
Account Manager Sales Manager Service Manager
Service Director
9 Yearsyrs
Accounts Receivable Specialist Finance Analyst Operations Manager
Site Manager
7 Yearsyrs
Reimbursement Specialist Case Manager
Unit Manager
6 Yearsyrs
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Billing Representative Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Italian

  • Carrier

  • German

  • Russian

  • Portuguese

  • Tagalog

  • Swedish

  • Vietnamese

  • Hindi

  • Korean

  • Armenian

  • Marathi

  • Gujarati

  • Dutch

  • Georgian

  • Kurdish

  • Burmese

  • Croatian

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Billing Representative

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Billing Representative Education

Billing Representative

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Top Skills for A Billing Representative


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Top Billing Representative Skills

  1. Insurance Companies
  2. Customer Service
  3. Medical Claims
You can check out examples of real life uses of top skills on resumes here:
  • Appealed with insurance companies for reimbursement on denied/underpaid claims.
  • Prepare invoices and submit to customers for payment, customer service.
  • Contract 09/2014-03/2015 Billing/Collections/ Reimbursement of Aging Reports Specialist I processed Medical Claims via Medicare, Medicaid and Commercial Payers.
  • Ensured accuracy of billing information and payment, corrected account balances in accordance with Medicaid disposition using Medicaid remittance advice.
  • Processed statements, daily billing's data entry, posted transactions, and verified accuracy of input to generate necessary reports.

Top Billing Representative Employers

Billing Representative Videos

Medical Bill Coder