Billing representative jobs in Kentwood, MI - 280 jobs

Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ******************** Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

*About the Role* We are seeking a *Customer Service Specialist* to join our Kalamazoo location. This role supports patients, clinicians, and referral partners by ensuring a smooth frontend process-from equipment education to order accuracy and insurance coordination. This is a handson, patientfacing role that requires strong communication skills, empathy, and the ability to learn medical equipment (training provided). If you enjoy working directly with customers and want to grow in the medical field, this is a great opportunity. *Schedule:* Monday-Friday, 8:00 AM-5:00 PM (1hour lunch) *Key Responsibilities* * Handle inbound and outbound calls and emails in a professional, timely manner * Provide oneonone support to patients, explaining medical equipment, how it works, troubleshooting, and usage guidance * Educate patients on insurance coverage, financial responsibility, and documentation requirements * Review, verify, and process patient referrals * Create orders, schedule patients for equipment delivery, and coordinate logistics * Route calls to appropriate teams and follow up on open inquiries * Maintain accurate documentation in internal systems *Required Qualifications * * *1-3 years of Customer Service or Administrative experience (*Must be in an office, medical, or insurance setting) * Experience working oneonone with customers/patients * Ability to communicate confidently and clearly * Strong attention to detail and ability to understand technical equipment * Empathy, patience, and strong customerfocused mindset * Ability to lift 50 lbs and assist a patient into a seated position * High School Diploma or equivalent *OnCall Requirements (After Direct Hire Conversion)* Once brought on directly: * Oncall every *6 weekends* (Sat & Sun, 9 AM-6 PM) * *No weeknight oncall* at this location * Work remotely during oncall days * Log time spent on calls and receive hourly pay + timeandahalf * *Weekend stipend:* $50 * *Holiday stipend:* $100 * Stipends paid even if *no calls come in* *Training & Development* * Handson training with management * Approximately 1 month to reach full independence * Training includes learning medical equipment and internal software systems * Ongoing learning and advancement opportunities *Work Environment* * Onsite at the Kalamazoo office * Business casual or scrubs; closedtoe shoes required * Fun, collaborative environment-team seeks a friendly, positive personality *Job Type & Location* This is a Contract to Hire position based out of Kalamazoo, MI. *Pay and Benefits*The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Kalamazoo,MI. *Application Deadline*This position is anticipated to close on Jan 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: A commitment to promote from within Training and mentorship programs Tuition reimbursement and scholarship opportunities Reward and recognition culture Competitive Pay Flexible schedules- day, night and evening shifts Free meal each shift Eligibility to accrue paid vacation time Career advancement and professional development opportunities Medical benefits Health and Wellness programs 401K plan with 6% match PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more! The responsibilities of the team member will include: Interaction with customers: receiving orders, processing sales and monies and managing customer issues. Preparation of products. Maintaining quality of product. Monitoring all service equipment. Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level. Champions recognition and motivation efforts Requirements The ideal candidates must want to have fun serving great food to our customers! Must be at least 16 years of age Accessibility to dependable and reliable transportation Excellent communication skills, management/leadership and organizational skills. Physical dexterity required (the ability to move up to 50 lbs. from one area to another). Attendance and Punctuality a must Operating of cash register as needed and making change for other cashiers. Basic Math skills Complete training certification Enthusiasm and willingness to learn Team player Commitment to customer satisfaction Strong work ethic

Title: Medical Billing Specialist Location: 1111 Leffingwell Ave. NE, Grand Rapids, MI 49525 (Candidates must live in Michigan or plan to relocate.) Hours: Typical schedule is 8:00AM-5:00PM, Monday-Friday (After training, there is the potential to work 4 10's) Work Environment: Remote (Will be expected to report to above address for training and come onsite for meetings as requested.) About Us Orthopaedic Associates of Michigan (OAM) is proud to be West Michigan's most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, and all the way through rehabilitation. Patients at OAM will have access to our Specialized Surgeons, Physical and Occupational Therapists, MRI and X-ray services, and orthopaedic bracing. Patients are also able to receive care from our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at MidTowne - all of which are committed to optimizing their treatment outcomes. Our teams work together to maximize and adjust treatment quickly and easily, resulting in a smoother, faster recovery for patients. From neck to toe, and from traumatic injuries to chronic conditions, patients will receive compassionate care that will allow them to embrace their full potential. Patient goals are our goals - we will restore their health so they are functioning as fully as possible in the activities they love at home, work, and in everyday life. Position Summary As the Billing Specialist at OAM, you will be responsible for managing the administrative responsibilities of billing insurance and processing payments for the practice, which includes office visits, surgeries, injections, x-rays, etc.. You will work closely with patients and third-party billers to ensure that all claims have been processed correctly and paid in a timely matter. A detail-oriented and analytical mindset will be key to helping you succeed in this role. Essential Responsibilities Answer incoming calls to the billing department in a prompt and courteous manner. Research account balances for patients and assist with payment resolution. Verify patients' insurance coverage and update any changes in their charts. Process refund forms for overpaid accounts. Communicate with payers to appeal payments that do not match contractual agreements. Identify, track, and resolve overdue insurance balances using NextGen tasking system. Post all payments by line item in a timely and accurate manner. Balance transactions at the completion of each batch. Identify all payments and rejections that weren't processed correctly or according to contract for further action. Resubmit insurance claims as necessary with all supporting documentation. Create secondary claims in NextGen and forward the explanation of benefits to insurance claims processing staff. Print and forward all EOB's that have been identified as not paid per contract or require additional information and research to appropriate insurance collectors. Prepare and submit professional appeal letters to insurance payers on claims rejected or paid incorrectly. Work with insurance companies to identify payments that were received without explanation of benefits or are not identifiable. Respond to inquiries from insurance carriers. Manage relationships with staff from assigned insurance carriers. Maintain patient confidentiality; comply with HIPAA and compliance guidelines established by the practice. Performs other duties or functions as assigned . Required & Preferred Qualifications Education, Training, and Experience: Required: 1+ years of medical billing experience. Experience working in EMR/EHR systems and third-party payment portals. High School Diploma/GED Preferred: Bachelor's degree in business or related field. Experience working with PT, OT, and DME. Experience working in NextGen. Specific Skills, Knowledge, and Abilities: Excellent verbal and written communication skills. Ability to easily and efficiently pull reports from various computer applications. Integral knowledge of accounts receivable and point-of-service patient collections. Knowledge of CPT/ICD-10 coding. Ability to multitask and remain detail-oriented when working in fast-paced environment. Microsoft Office and Windows based applications knowledge. Motor, Sensory, and Physical Requirements: Ability to sit for long periods of time. Manual dexterity required to operate modern office equipment. Occasional bending, stooping, lifting (of up to 50 lbs), and reaching may be required. Normal or correctable range of hearing and eyesight. Remote Requirements: Clearly defined workspace equipped with desk, chair, surge protector, and high speed internet. Employee agrees that OAM equipment will not be used by anyone other than the employee and only for business related work. The employee will not make any changes to security or administrative settings on OAM equipment. The employee understands that all tools and resources provided by the company shall remain the property of the company at all times. The employee will report any internet or power outages to supervisor and make appropriate temporary work arrangements for completing work duties.

Responsible for submitting and following up on claims with health insurance companies in order to receive payment for services rendered by a healthcare provider. The biller must review and verify the accuracy of patient information, codes, and charges, as well as resolve any issues or denials. The biller must also communicate with patients, providers, and insurance companies to ensure timely and accurate reimbursement. Essential Functions Submit claims electronically or by mail to insurance companies, government agencies, or other payers. Follow up on unpaid or rejected claims or account inquiries to resolve any issues or discrepancies. Monitor claim status and ensure timely and accurate reimbursement. Review and verify patient information, diagnosis codes, procedure codes, modifiers, and charges for accuracy and compliance. Follow up on denied claims and make necessary corrections or appeals. Maintain accurate and confidential records of billing and payment transactions and documentation. Update and verify patient demographics, insurance information, and eligibility. Report and resolve any discrepancies, errors, or irregularities in billing processes. Keep abreast of billing regulations, policies, procedures, and industry standards. Communicate professionally with patients, providers, and insurers to address billing questions and disputes. Process payments, adjustments, and refunds. Collaborate with other areas within revenue cycle, operations, and shared service areas to address and prioritize work efforts. Prepare and send statements and invoices to patients or responsible parties. Follow up and resolve patient and physician office inquiries. Qualifications Required High School Diploma or equivalent 2 years of relevant experience related field Preferred Associate's Degree related field About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - 4700 60th St SE - Grand Rapids Department Name PFS Facility Billing - Corporate Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 7:30 a.m. to 4:00 p.m. Days Worked Monday to Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling ************.

ICC West, Inc. is a marketing firm that recently opened in Holland, MI and specializes in marketing programs for our client's products and services. The client base for ICC West has expanded to leaders in Satellite Television and Consumer Electronics. With the unveiling of our solidified and effective marketing program branched from our corporate office in Grand Rapids, MI. ICC West, Inc. has developed an undeniably powerful presence in some of the world's largest chain retailers in a short amount time. Job Description ENTRY LEVEL~ FILLING IMMEDIATELY!!! Degree...No Experience? Experience... No Degree? FULL PAID TRAINING PROVIDED! CUSTOMER SERVICE MARKETING CAMPAIGN DEVELOPMENT/ PR ADVERTISING MANAGEMENT / ASSISTANT MANAGEMENT We are looking for people with potential and an ambitious drive, rather than experience, to aggressively expand in the area! We have an aggressive expansion plan laid out and are looking to find a person who would love to work in a, fun, competitive, positive-minded environment. We do not do telemarketing, residential sales, door to door, B2B, or cold calling! We offer a guaranteed hourly base pay plus commission with bonuses available. Qualifications Who We're Looking For: You can be ENTRY LEVEL or experienced. You must possess people skills. You must have good work ethic. You must be confident you'll be successful, just waiting for a career opportunity where you can prove yourself. No Experience Necessary! To schedule an interview this week with our hiring manager please submit your resume to the above email address! Additional Information All your information will be kept confidential according to EEO guidelines.

Do you have a passion for helping people and love accounting? Are you looking for a place where you can develop your skills and work with a group smart, talented and fun colleagues? ITPartners+ is looking for a Billing Specialist. Who We Are ITPartners+ is an IT Managed Services Provider experiencing rapid growth. A multiple winner of the Best and Brightest Companies to Work For, ITPartners+ has rapidly grown thanks toour core values of Do Great Work, Make It Fun, and Think Big. These values have helped us foster a work environment that is supportive, goal-oriented, and just plain fun. Who You Are Working directly with our accounting team to handle the full cycle of the billing processes and assist with routine accounting duties such as reconciliations and month-end close activities. Your Skills and Background: Associate's degree in accounting or finance 2+ years of related experience Detail oriented Proficiency in accounting software, such as QuickBooks, and Microsoft Office Suite (Excel in particular) Excellent written and spoken communication skills Ability to work collaboratively within a team Motivated to learn and adapt to areas you may be unfamiliar with Ability to work independently while maintaining a high level of accuracy and efficiency No criminal history What You Will Do Prepare customer billings for recurring monthly services, projects, and hardware Monitor customer accounts for non-payment and irregularities Prepare accounts receivable aging report and reconcile to general ledger Work with customers to resolve any billing errors Process sales into the billing system Work closely with the project manager to ensure project billings are accurate and timely Record financial transactions Assist in preparing balance sheet reconciliations Classify transactions in QuickBooks Manage expense reporting system Assist with month-end close activities, such as journal entry preparation Work on special projects Benefits of Working at ITPartners+ 99% fully paid for healthcare coverage for the employee Health premiums subsidized for family Optional Subsidized Dental & Vision Insurance Life Insurance & AD&D Long Term Disability Insurance Maternity & Paternity Leave (Including foster and adoption) Virtually unlimited paid time off A focus on personal growth A fun work environment with bonuses and company events Our mission at ITPartners+ is to positively impact people. We accomplish it is through building and nurturing the best team possible, the best partners and giving back to our community. To learn more about us, check out our website at ******************** connect with us on LinkedIn at******************************* Equal Opportunity Employer: ITPartners+ is an Equal Opportunity Employer who will not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, disability, or age. One Last Thing: Instead of a cover letter, please record a 1-2 minute video of yourself via YouTube or Vimeo to Kelly *********************** introducing us to you and why you would be a good fit, this will fast-track our response to you.

About Us: Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors' rights across 9 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of: Hard Work Innovation Teamwork Performance Excellence About the Role: We are seeking an experienced collector located in the greater Grand Rapids Metro area to join our growing team in retail consumer collections. If you enjoy working on a team in a fast-paced environment and have an interest in leveraging the latest in technology, the firm could be a good fit for you. Our Collectors enjoy an excellent performance-based incentive compensation program in addition to hourly rates commensurate with individual experience. As a Collector at the Firm, your primary duties will include: Handling inbound and outbound collections calls efficiently and effectively Effectively analyzing customer accounts making sound decisions regarding repayment Drive revenue by collecting payment-in-full and establishing repayment plans Maintain and update customer files accurately Closely follow collections scripts to ensure client expectations Record all customer payments accurately Notate all customer conversations and circumstances accurately Interact effectively with all internal and external customers Abide by all rules and regulations established by the FDCPA, FCRA and all state laws Our most successful team members share the following background and skills: At least 2 years of experience in consumer debt collection Bilingual (English/Spanish) Preferred Excellent active listening, written and verbal skills Determination to meet or exceed individual goals Strong customer service skills Exceptional negotiation skills Independent thinking and practical problem solving Why Join Us? At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer: Competitive compensation Health, dental, and vision benefits after 90 days 401k retirement plan after 6 months of service Paid holidays and generous time off Firm provided life and disability insurance Employee Assistance Program to help navigate life's challenges

Medical Billing Specialist - Auto/Work Compensation Billing We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care Mission Statement Restoring hope and freedom through rehabilitation. Employment Value Proposition At Mary Free Bed, we take pride in our values-based culture: Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees. Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community. A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride. Summary The Medical Billing Specialist/Denial Prevention Analyst is knowledgeable of payer regulations, as it relates to area of billing responsibility to ensure compliance with billing regulations. The Medical Billing Specialist/Denial Prevention Analyst will ensure accurate and timely submission and follow up on inpatient and outpatient claims. Essential Job Responsibilities Maintain patient confidentiality as it is described in the HIPAA Privacy Act Submit timely, accurate and compliant insurance claims by utilizing the billing software Timely follow up with patients and insurance companies on all unpaid claims until resolution; this includes Understanding payor denial of claims reasons The payor appeals process and sending necessary medical records Resolve credit balance accounts; this includes Research and understanding of processed claims to determine why there's a credit balance Work with insurance company to process refunds as appropriate Reviews explanation of benefits and benefits coverage to determine the best course of action. If needed for further clarification, contact insurance carrier Analyzes denial trends for staff/organizational education purposes Identify and report any billing system or payer issues to the Patient Financial Services System Analyst or Manager, as appropriate Research and identify new or updated billing regulations and notify the Revenue Cycle System Analyst and Manager Assist patients with payment options by explaining and offering alternative funding options Handle incoming patient calls/e-mails regarding patient accounts Assist in identifying additional educational opportunities for training of registration staff with billing regulations/requirements Responsible for reviewing clinician notes for appropriate documentation to ensure accurate billing Ensure payer and governmental agency regulatory and compliance requirements are consistently followed and applied Process insurance rejections, denial, or requests for additional information such as invoices and Medical Records in a timely manner Research online medical bulletins and policies, pricing and contractual issues Reviews clinical documentation, coding and claim to determine if the times and services provided to patients were applied correctly Prepares and mails written rationale of claim reconsideration request Tracks all denials within a database for reporting Maintains appropriate established timelines for follow up on outstanding appeal/reconsideration requests Collaborates with other Revenue Cycle Management and clinical departments to resolve claim issues as needed Perform other duties as assigned by the Manager Customer Service Responsibilities Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. Responsibilities in Quality Improvement Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. Essential Job Qualifications High school education or equivalent; associates degree preferred. Three to five years experience rehabilitation hospital medical billing. Knowledge of third party billing regulations. Proficient time management and organizational skills. Ability to problem-solve and work effectively as a team member. Effective written and verbal communication skills. Preferred Job Qualifications Certification as Certified Professional Coder (CSC), Certified Coding Specialist-Professional (CCS-P), or Certified Medical Reimbursement Specialist (CMRS) Physical Requirements for Essential Job Qualification Levels: None (No specific requirements) Occasionally (Less than 1/3) Frequently (1/3 to 2/3) Majority (More than 2/3) Remain in a stationary position: Majority Traverse or move around work location: None Use keyboard: Frequently Operate or use department specific equipment: None Ascend/Descend equipment or ladder: None Position self to accomplish the Essential Functions of the role: None Receive and communicate information and ideas for understanding: None Transport, position, and/or exert force: Up to 10 pounds: Occasionally Up to 25 pounds: None Up to 50 pounds: None Up to 75 pounds: None More than 100 pounds: None Other weight: Up to___ pounds None Other: None Compensation based on experience, starting from $19.50. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at *************************** . Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic .

Title: Medical Billing Specialist Location: 1111 Leffingwell Ave. NE, Grand Rapids, MI 49525 (Candidates must live in Michigan or plan to relocate.) Hours: Typical schedule is 8:00AM-5:00PM, Monday-Friday (After training, there is the potential to work 4 10's) Work Environment: Remote (Will be expected to report to above address for training and come onsite for meetings as requested.) About Us Orthopaedic Associates of Michigan (OAM) is proud to be West Michigan's most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, and all the way through rehabilitation. Patients at OAM will have access to our Specialized Surgeons, Physical and Occupational Therapists, MRI and X-ray services, and orthopaedic bracing. Patients are also able to receive care from our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at MidTowne - all of which are committed to optimizing their treatment outcomes. Our teams work together to maximize and adjust treatment quickly and easily, resulting in a smoother, faster recovery for patients. From neck to toe, and from traumatic injuries to chronic conditions, patients will receive compassionate care that will allow them to embrace their full potential. Patient goals are our goals - we will restore their health so they are functioning as fully as possible in the activities they love at home, work, and in everyday life. Position Summary As the Billing Specialist at OAM, you will be responsible for managing the administrative responsibilities of billing insurance and processing payments for the practice, which includes office visits, surgeries, injections, x-rays, etc.. You will work closely with patients and third-party billers to ensure that all claims have been processed correctly and paid in a timely matter. A detail-oriented and analytical mindset will be key to helping you succeed in this role. Essential Responsibilities Answer incoming calls to the billing department in a prompt and courteous manner. Research account balances for patients and assist with payment resolution. Verify patients' insurance coverage and update any changes in their charts. Process refund forms for overpaid accounts. Communicate with payers to appeal payments that do not match contractual agreements. Identify, track, and resolve overdue insurance balances using NextGen tasking system. Post all payments by line item in a timely and accurate manner. Balance transactions at the completion of each batch. Identify all payments and rejections that weren't processed correctly or according to contract for further action. Resubmit insurance claims as necessary with all supporting documentation. Create secondary claims in NextGen and forward the explanation of benefits to insurance claims processing staff. Print and forward all EOB's that have been identified as not paid per contract or require additional information and research to appropriate insurance collectors. Prepare and submit professional appeal letters to insurance payers on claims rejected or paid incorrectly. Work with insurance companies to identify payments that were received without explanation of benefits or are not identifiable. Respond to inquiries from insurance carriers. Manage relationships with staff from assigned insurance carriers. Maintain patient confidentiality; comply with HIPAA and compliance guidelines established by the practice. Performs other duties or functions as assigned . Required & Preferred Qualifications Education, Training, and Experience: Required: 1+ years of medical billing experience. Experience working in EMR/EHR systems and third-party payment portals. High School Diploma/GED Preferred: Bachelor's degree in business or related field. Experience working with PT, OT, and DME. Experience working in NextGen. Specific Skills, Knowledge, and Abilities: Excellent verbal and written communication skills. Ability to easily and efficiently pull reports from various computer applications. Integral knowledge of accounts receivable and point-of-service patient collections. Knowledge of CPT/ICD-10 coding. Ability to multitask and remain detail-oriented when working in fast-paced environment. Microsoft Office and Windows based applications knowledge. Motor, Sensory, and Physical Requirements: Ability to sit for long periods of time. Manual dexterity required to operate modern office equipment. Occasional bending, stooping, lifting (of up to 50 lbs), and reaching may be required. Normal or correctable range of hearing and eyesight. Remote Requirements: Clearly defined workspace equipped with desk, chair, surge protector, and high speed internet. Employee agrees that OAM equipment will not be used by anyone other than the employee and only for business related work. The employee will not make any changes to security or administrative settings on OAM equipment. The employee understands that all tools and resources provided by the company shall remain the property of the company at all times. The employee will report any internet or power outages to supervisor and make appropriate temporary work arrangements for completing work duties.

Now Hiring a Billing/Benefit Specialist This is a Full-time Office position in Grand Rapids. BENEFITS: Medical, Dental, and Visions plans 403(b) Retirement Match Short Term Disability Life Insurance Personal Leave Time Starting wage is $15.00 per hour. Spectrum Community Services is a non-profit organization dedicated to supporting children and adults with intellectual/developmental disabilities and mental illness. Our programs are designed to accommodate and serve up to six adults ages 18 and older who have behavioral challenges or socialization skill development which requires training. We provide individualized treatment which may include; Self-Care Skills, Communication, Motor Skills, Social Skills, Cognitive, Daily Living Skills (housekeeping, survival skills), and Family Recreation in a 24 hour supervised living environment. Our programs focus on normalizing life patterns and each individual achieving his/her maximum potential while living as independently as possible and reintegrating back into the community. We also provide Community Living Supports to Adults and Children in a one-on-one setting in their own private homes. This is more than just "a job"; our employees are directly impacting the lives of people in our community. GENERAL STATEMENT OF RESPONSIBILITIES Supports consumers by ensuring receipt of and accounting for Medicare/Medicaid benefits. Provides verification and monitors expenses for individuals. Identifies opportunities for improvement and actively participates in their implementation. Ensures all consumers receive and continue to receive Social Security and Medicaid benefits for which they are eligible. Collects and verifies information regarding Medicaid, Medicare and private insurance. QUALIFICATIONS Education/ Experience: Associate degree and/or three years' experience working as a Benefit Specialist or equivalent position. Knowledge, Skills and Abilities: Ability to communicate in person, on the telephone and in written form. Ability to interpret a variety of information in written and verbal form. Ability to deal with nonverbal symbolism as in equations and to compute interest, equations, formulas and the like. Must be able to apply principles of rational systems and problem solve. Ability to reason through a variety of situations, make decisions and collaborate with others. It is the policy of Spectrum Human Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, genetic information, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Spectrum will provide reasonable accommodations for qualified individuals with disabilities.

The Lead Billing Specialist Tier I oversees daily billing operations, resolves complex claims and denials, and ensures accurate, efficient, and compliant processes. Serving as a key resource for staff, this role provides training, guidance, and customer support while addressing inquiries from patients, payers, and internal teams. Additionally, the role monitors performance through reporting and drives improvements that strengthen overall revenue cycle efficiency. CORE RESPONSIBILITIES: * Supervise and manage billing: Oversee daily billing activities, ensure processes are efficient, accurate, and follow company policies. * Claim resolution: Handle complex claims, denials, and unpaid balances, including managing appeals. * Problem-solving: Investigate and resolve billing questions and problems for staff, patients, and payers. * Reporting and audit: Prepare and review reports to monitor billing performance and identify areas for improvement. * Customer service: Provide support and communicate with patients and staff regarding billing inquiries. * Training and support: Serve as a resource for other billers and departments, providing guidance and training on billing processes and workflow improvements. COMPETENCIES: Collaborative * Displays willingness to make decisions, resolve conflict and delegate work assignments in a timely manner. * Adapts to change, takes responsibility for own actions to advance team goals. * Speaks and writes clearly and persuasively in formal and informal presentations. * Actively participates in meetings and demonstrates effective listening skills with an open and collaborative mindset. * Solicits input from appropriate stakeholders, explains reasoning for decisions, and uses strong interpersonal skills to communicate and influence others. * Gives recognition to others for results. Solid Character * Balances team and individual responsibilities while assessing own strengths and weaknesses. * Exhibits objectivity and openness to others' views. * Welcomes feedback, build positive team spirit, support all team members. * Develop alternative solutions, support and share expertise with other team members while building positive morale. * Demonstrates knowledge of company policies and treats people with respect. * Works ethically and with integrity, to uphold organizational values. * Keeps commitments, shows respect and sensitivity for cultural differences. * Educate others on the value of diversity, promote a positive work environment where all feel free to contribute. Organizational Support * Completes administrative tasks correctly and on time and develops strategies to achieve organizational goals and values. * Supports affirmative action and respect diversity, understands organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions. * Prioritizes and plans work activities while understanding business implications of decisions. * Demonstrates accuracy and thoroughness within approved budget and displays original thinking and creativity. * Displays knowledge of market and competition that aligns with strategic goals. * Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas. * Displays passion and optimism while exhibiting confidence in self and others. * Inspires respect and trust while motivating others to perform well and influencing actions and opinions of others. * Coordinates projects, develops workable implementation plans, includes staff in planning, decision making, and process improvement. * Communicates and completes changes and progress of projects on time and on budget while managing project team activities to overcome resistance. * Makes self-available to staff, provides regular performance feedback. * Develops individual team member skills and encourages growth. Safety and Security * Promote safety precautions and security measures to ensure the safety of both staff and patients. * Adheres to data security guidelines, including appropriate use of EMR systems and IT resources. TYPICAL WORKING CONDITIONS: * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. * Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. TYPICAL PHYSICAL DEMANDS: * While performing the duties of this job, the employee is regularly required to use hands for use of a PC as well as other office equipment. * The employee is frequently required to stand, walk; sit and talk and use hearing to listen. * The employee is occasionally required to reach with hands and arms, stoop and kneel. * The employee must occasionally lift and/or move up to 25 pounds. * Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. * Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. QUALIFICATIONS: * CPC or CPB certification preferred. * Experience with payer appeals processes. * Knowledge of FQHC policies and requirements. * Exceptional customer service skills. * Strong analytical skills. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: * Must have a minimum of a high school diploma. * Associate Degree in Business with emphasis in Accounting/Finance from an accredited college or university in addition to two years of experience; or equivalent combination of education and experience is preferred. * Prefer knowledge of the EPIC system and relevant third-party liability (TPL) and government websites (e.g., CHAMPS, C-SNAP, Connex, Medicare DDE, Availity, and HMO Medicaid sites used by FHC). Working knowledge of ICD-10, HCPCS, and CPT is also preferred. * Knowledge of FQHC or RHC billing rules and regulations. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

The Lead Billing Specialist Tier I oversees daily billing operations, resolves complex claims and denials, and ensures accurate, efficient, and compliant processes. Serving as a key resource for staff, this role provides training, guidance, and customer support while addressing inquiries from patients, payers, and internal teams. Additionally, the role monitors performance through reporting and drives improvements that strengthen overall revenue cycle efficiency. CORE RESPONSIBILITIES: Supervise and manage billing: Oversee daily billing activities, ensure processes are efficient, accurate, and follow company policies. Claim resolution: Handle complex claims, denials, and unpaid balances, including managing appeals. Problem-solving: Investigate and resolve billing questions and problems for staff, patients, and payers. Reporting and audit: Prepare and review reports to monitor billing performance and identify areas for improvement. Customer service: Provide support and communicate with patients and staff regarding billing inquiries. Training and support: Serve as a resource for other billers and departments, providing guidance and training on billing processes and workflow improvements. COMPETENCIES: Collaborative Displays willingness to make decisions, resolve conflict and delegate work assignments in a timely manner. Adapts to change, takes responsibility for own actions to advance team goals. Speaks and writes clearly and persuasively in formal and informal presentations. Actively participates in meetings and demonstrates effective listening skills with an open and collaborative mindset. Solicits input from appropriate stakeholders, explains reasoning for decisions, and uses strong interpersonal skills to communicate and influence others. Gives recognition to others for results. Solid Character Balances team and individual responsibilities while assessing own strengths and weaknesses. Exhibits objectivity and openness to others' views. Welcomes feedback, build positive team spirit, support all team members. Develop alternative solutions, support and share expertise with other team members while building positive morale. Demonstrates knowledge of company policies and treats people with respect. Works ethically and with integrity, to uphold organizational values. Keeps commitments, shows respect and sensitivity for cultural differences. Educate others on the value of diversity, promote a positive work environment where all feel free to contribute. Organizational Support Completes administrative tasks correctly and on time and develops strategies to achieve organizational goals and values. Supports affirmative action and respect diversity, understands organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions. Prioritizes and plans work activities while understanding business implications of decisions. Demonstrates accuracy and thoroughness within approved budget and displays original thinking and creativity. Displays knowledge of market and competition that aligns with strategic goals. Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas. Displays passion and optimism while exhibiting confidence in self and others. Inspires respect and trust while motivating others to perform well and influencing actions and opinions of others. Coordinates projects, develops workable implementation plans, includes staff in planning, decision making, and process improvement. Communicates and completes changes and progress of projects on time and on budget while managing project team activities to overcome resistance. Makes self-available to staff, provides regular performance feedback. Develops individual team member skills and encourages growth. Safety and Security Promote safety precautions and security measures to ensure the safety of both staff and patients. Adheres to data security guidelines, including appropriate use of EMR systems and IT resources. TYPICAL WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. TYPICAL PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use hands for use of a PC as well as other office equipment. The employee is frequently required to stand, walk; sit and talk and use hearing to listen. The employee is occasionally required to reach with hands and arms, stoop and kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. QUALIFICATIONS: CPC or CPB certification preferred. Experience with payer appeals processes. Knowledge of FQHC policies and requirements. Exceptional customer service skills. Strong analytical skills. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: Must have a minimum of a high school diploma. Associate Degree in Business with emphasis in Accounting/Finance from an accredited college or university in addition to two years of experience; or equivalent combination of education and experience is preferred. Prefer knowledge of the EPIC system and relevant third-party liability (TPL) and government websites (e.g., CHAMPS, C-SNAP, Connex, Medicare DDE, Availity, and HMO Medicaid sites used by FHC). Working knowledge of ICD-10, HCPCS, and CPT is also preferred. Knowledge of FQHC or RHC billing rules and regulations. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BBC Bronson Battle Creek Title Patient Representative BBC ED Nights Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served. * High school diploma or general education degree (GED) required. * Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year. * Previous customer service experience required. * Medical Terminology, CPT and ICD-10 coding strongly preferred. * Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment. * Experience with multiple computer applications/operating systems, and office machines. * Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights. * Knowledge of revenue cycle components and his/her role in the ability to impact the overall process. * Knowledge of the impact of accurate registration has on patient satisfaction. * Analytical skills to solve simple to semi complex problems. * Organization, prioritization and time management skills. * Concentrate and pay close attention to detail. * Ability to multi-task. * Be flexible to facilitate change. * Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Greets and/or registers patients accurately and efficiently. * Verifies insurance eligibility using online systems. * Provides and/or completes required patient forms. * Collects and enter payments, follows required balancing procedures. * Analyzes, interprets and enters physician orders. * Scans and indexes forms. * Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments. * Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria. * Accurately completes assigned work queues. * Identify financial counseling needs. * Maintains confidentiality in verbal, written and electronic communication. * Follows established processes, protocols, and workflows. * Takes initiative to resolve problems and meet patient needs. For Cancer Center ONLY: * Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting) * Certified Healthcare Access Associate (CHAA) Preferred * Assist employees and visitors with any concerns they might have. * assume overall responsibility for the safety and security of designated areas. * Monitor security cameras *Identify potential security risks and respond accordingly Shift 12 Hour Night Shift Time Type Full time Scheduled Weekly Hours 36 Cost Center 1202 Patient Access ER (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

The Lead Billing Specialist Tier I oversees daily billing operations, resolves complex claims and denials, and ensures accurate, efficient, and compliant processes. Serving as a key resource for staff, this role provides training, guidance, and customer support while addressing inquiries from patients, payers, and internal teams. Additionally, the role monitors performance through reporting and drives improvements that strengthen overall revenue cycle efficiency. CORE RESPONSIBILITIES: Supervise and manage billing: Oversee daily billing activities, ensure processes are efficient, accurate, and follow company policies. Claim resolution: Handle complex claims, denials, and unpaid balances, including managing appeals. Problem-solving: Investigate and resolve billing questions and problems for staff, patients, and payers. Reporting and audit: Prepare and review reports to monitor billing performance and identify areas for improvement. Customer service: Provide support and communicate with patients and staff regarding billing inquiries. Training and support: Serve as a resource for other billers and departments, providing guidance and training on billing processes and workflow improvements. COMPETENCIES: Collaborative Displays willingness to make decisions, resolve conflict and delegate work assignments in a timely manner. Adapts to change, takes responsibility for own actions to advance team goals. Speaks and writes clearly and persuasively in formal and informal presentations. Actively participates in meetings and demonstrates effective listening skills with an open and collaborative mindset. Solicits input from appropriate stakeholders, explains reasoning for decisions, and uses strong interpersonal skills to communicate and influence others. Gives recognition to others for results. Solid Character Balances team and individual responsibilities while assessing own strengths and weaknesses. Exhibits objectivity and openness to others' views. Welcomes feedback, build positive team spirit, support all team members. Develop alternative solutions, support and share expertise with other team members while building positive morale. Demonstrates knowledge of company policies and treats people with respect. Works ethically and with integrity, to uphold organizational values. Keeps commitments, shows respect and sensitivity for cultural differences. Educate others on the value of diversity, promote a positive work environment where all feel free to contribute. Organizational Support Completes administrative tasks correctly and on time and develops strategies to achieve organizational goals and values. Supports affirmative action and respect diversity, understands organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions. Prioritizes and plans work activities while understanding business implications of decisions. Demonstrates accuracy and thoroughness within approved budget and displays original thinking and creativity. Displays knowledge of market and competition that aligns with strategic goals. Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas. Displays passion and optimism while exhibiting confidence in self and others. Inspires respect and trust while motivating others to perform well and influencing actions and opinions of others. Coordinates projects, develops workable implementation plans, includes staff in planning, decision making, and process improvement. Communicates and completes changes and progress of projects on time and on budget while managing project team activities to overcome resistance. Makes self-available to staff, provides regular performance feedback. Develops individual team member skills and encourages growth. Safety and Security Promote safety precautions and security measures to ensure the safety of both staff and patients. Adheres to data security guidelines, including appropriate use of EMR systems and IT resources. TYPICAL WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. TYPICAL PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use hands for use of a PC as well as other office equipment. The employee is frequently required to stand, walk; sit and talk and use hearing to listen. The employee is occasionally required to reach with hands and arms, stoop and kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. QUALIFICATIONS: CPC or CPB certification preferred. Experience with payer appeals processes. Knowledge of FQHC policies and requirements. Exceptional customer service skills. Strong analytical skills. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: Must have a minimum of a high school diploma. Associate Degree in Business with emphasis in Accounting/Finance from an accredited college or university in addition to two years of experience; or equivalent combination of education and experience is preferred. Prefer knowledge of the EPIC system and relevant third-party liability (TPL) and government websites (e.g., CHAMPS, C-SNAP, Connex, Medicare DDE, Availity, and HMO Medicaid sites used by FHC). Working knowledge of ICD-10, HCPCS, and CPT is also preferred. Knowledge of FQHC or RHC billing rules and regulations. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

Calling all experienced Commercial Collections Specialists! Are you tired of a large call center environment? Auto dialer burnout? CORT Furniture Rental is **hiring** **immediately** for a Full-time Commercial Collections Specialist in Kalamazoo, MI. We offer a great working environment: a small, cohesive team working together to deliver success. We are looking for someone with at least 1 year of collection experience who wants to be a part of our small team based in the Kalamazoo, MI area. During the training period, this is an onsite role that reports to the office each day, however, after training, employees will have the option to work a hybrid schedule with 3 days in office and 2 days from home. **Work Schedule:** M-F 8am-4:30pm **What We Offer** + Hourly pay rate; weekly pay; quarterly bonus opportunities; paid training; 40 hours/week + Promote from within culture + Opportunity to work alongside a tenured team with career growth and mentorship opportunities + Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date + 401(k) retirement plan with company match + Paid vacation, sick days, and holidays + Company-paid disability and life insurance + Tuition reimbursement + Employee discounts and perks **Responsibilities** As a Collections Specialist, you'll evaluate information about customers who haven't paid us and make payment arrangements. To do that, you may have to solve customer service problems, explain charges, research issues in the customer's account, or solve other problems that are preventing payment. Our business is successful based on the relationships that we foster. If that is important to you, this role may be a fit. **Qualifications** + 2 years of commercial collections experience + Great verbal and written communication skills, with the ability to communicate in an assertive manner + The desire and ability to work independently and manage a workload that contains time-sensitive tasks, which means you'll also have to manage and prioritize problems effectively + 2 or more years of customer service or accounting experience in a call center setting + High school diploma or equivalent + Proficiency in Microsoft Office products including outlook, word, and excel **About CORT** CORT, a part of Warren Buffett's Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services. For more information on CORT, visit ******************** . **Working for CORT** For more information on careers at CORT, visit ************************* This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information. CORT participates in the E-Verify program. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time. EEO/AA Employer/Vets/Disability Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.

Medical Billing Specialist - Commercial Billing We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care Mission Statement Restoring hope and freedom through rehabilitation. Employment Value Proposition At Mary Free Bed, we take pride in our values-based culture: Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees. Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community. A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride. Summary The Medical Billing Specialist/Denial Prevention Analyst is knowledgeable of payer regulations, as it relates to area of billing responsibility to ensure compliance with billing regulations. The Medical Billing Specialist/Denial Prevention Analyst will ensure accurate and timely submission and follow up on inpatient and outpatient claims. Essential Job Responsibilities Maintain patient confidentiality as it is described in the HIPAA Privacy Act Submit timely, accurate and compliant insurance claims by utilizing the billing software Timely follow up with patients and insurance companies on all unpaid claims until resolution; this includes Understanding payor denial of claims reasons The payor appeals process and sending necessary medical records Resolve credit balance accounts; this includes Research and understanding of processed claims to determine why there's a credit balance Work with insurance company to process refunds as appropriate Reviews explanation of benefits and benefits coverage to determine the best course of action. If needed for further clarification, contact insurance carrier Analyzes denial trends for staff/organizational education purposes Identify and report any billing system or payer issues to the Patient Financial Services System Analyst or Manager, as appropriate Research and identify new or updated billing regulations and notify the Revenue Cycle System Analyst and Manager Assist patients with payment options by explaining and offering alternative funding options Handle incoming patient calls/e-mails regarding patient accounts Assist in identifying additional educational opportunities for training of registration staff with billing regulations/requirements Responsible for reviewing clinician notes for appropriate documentation to ensure accurate billing Ensure payer and governmental agency regulatory and compliance requirements are consistently followed and applied Process insurance rejections, denial, or requests for additional information such as invoices and Medical Records in a timely manner Research online medical bulletins and policies, pricing and contractual issues Reviews clinical documentation, coding and claim to determine if the times and services provided to patients were applied correctly Prepares and mails written rationale of claim reconsideration request Tracks all denials within a database for reporting Maintains appropriate established timelines for follow up on outstanding appeal/reconsideration requests Collaborates with other Revenue Cycle Management and clinical departments to resolve claim issues as needed Perform other duties as assigned by the Manager Customer Service Responsibilities Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. Responsibilities in Quality Improvement Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. Essential Job Qualifications High school education or equivalent; associates degree preferred. Three to five years experience rehabilitation hospital medical billing. Knowledge of third party billing regulations. Proficient time management and organizational skills. Ability to problem-solve and work effectively as a team member. Effective written and verbal communication skills. Preferred Job Qualifications Certification as Certified Professional Coder (CSC), Certified Coding Specialist-Professional (CCS-P), or Certified Medical Reimbursement Specialist (CMRS) Physical Requirements for Essential Job Qualification Levels: None (No specific requirements) Occasionally (Less than 1/3) Frequently (1/3 to 2/3) Majority (More than 2/3) Remain in a stationary position: Majority Traverse or move around work location: None Use keyboard: Frequently Operate or use department specific equipment: None Ascend/Descend equipment or ladder: None Position self to accomplish the Essential Functions of the role: None Receive and communicate information and ideas for understanding: None Transport, position, and/or exert force: Up to 10 pounds: Occasionally Up to 25 pounds: None Up to 50 pounds: None Up to 75 pounds: None More than 100 pounds: None Other weight: Up to___ pounds None Other: None Compensation based on experience, starting from $19.50. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at *************************** . Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic .

The Lead Billing Specialist Tier I oversees daily billing operations, resolves complex claims and denials, and ensures accurate, efficient, and compliant processes. Serving as a key resource for staff, this role provides training, guidance, and customer support while addressing inquiries from patients, payers, and internal teams. Additionally, the role monitors performance through reporting and drives improvements that strengthen overall revenue cycle efficiency. CORE RESPONSIBILITIES: Supervise and manage billing: Oversee daily billing activities, ensure processes are efficient, accurate, and follow company policies. Claim resolution: Handle complex claims, denials, and unpaid balances, including managing appeals. Problem-solving: Investigate and resolve billing questions and problems for staff, patients, and payers. Reporting and audit: Prepare and review reports to monitor billing performance and identify areas for improvement. Customer service: Provide support and communicate with patients and staff regarding billing inquiries. Training and support: Serve as a resource for other billers and departments, providing guidance and training on billing processes and workflow improvements. COMPETENCIES: Collaborative Displays willingness to make decisions, resolve conflict and delegate work assignments in a timely manner. Adapts to change, takes responsibility for own actions to advance team goals. Speaks and writes clearly and persuasively in formal and informal presentations. Actively participates in meetings and demonstrates effective listening skills with an open and collaborative mindset. Solicits input from appropriate stakeholders, explains reasoning for decisions, and uses strong interpersonal skills to communicate and influence others. Gives recognition to others for results. Solid Character Balances team and individual responsibilities while assessing own strengths and weaknesses. Exhibits objectivity and openness to others' views. Welcomes feedback, build positive team spirit, support all team members. Develop alternative solutions, support and share expertise with other team members while building positive morale. Demonstrates knowledge of company policies and treats people with respect. Works ethically and with integrity, to uphold organizational values. Keeps commitments, shows respect and sensitivity for cultural differences. Educate others on the value of diversity, promote a positive work environment where all feel free to contribute. Organizational Support Completes administrative tasks correctly and on time and develops strategies to achieve organizational goals and values. Supports affirmative action and respect diversity, understands organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions. Prioritizes and plans work activities while understanding business implications of decisions. Demonstrates accuracy and thoroughness within approved budget and displays original thinking and creativity. Displays knowledge of market and competition that aligns with strategic goals. Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas. Displays passion and optimism while exhibiting confidence in self and others. Inspires respect and trust while motivating others to perform well and influencing actions and opinions of others. Coordinates projects, develops workable implementation plans, includes staff in planning, decision making, and process improvement. Communicates and completes changes and progress of projects on time and on budget while managing project team activities to overcome resistance. Makes self-available to staff, provides regular performance feedback. Develops individual team member skills and encourages growth. Safety and Security Promote safety precautions and security measures to ensure the safety of both staff and patients. Adheres to data security guidelines, including appropriate use of EMR systems and IT resources. TYPICAL WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. TYPICAL PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use hands for use of a PC as well as other office equipment. The employee is frequently required to stand, walk; sit and talk and use hearing to listen. The employee is occasionally required to reach with hands and arms, stoop and kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. QUALIFICATIONS: CPC or CPB certification preferred. Experience with payer appeals processes. Knowledge of FQHC policies and requirements. Exceptional customer service skills. Strong analytical skills. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: Must have a minimum of a high school diploma. Associate Degree in Business with emphasis in Accounting/Finance from an accredited college or university in addition to two years of experience; or equivalent combination of education and experience is preferred. Prefer knowledge of the EPIC system and relevant third-party liability (TPL) and government websites (e.g., CHAMPS, C-SNAP, Connex, Medicare DDE, Availity, and HMO Medicaid sites used by FHC). Working knowledge of ICD-10, HCPCS, and CPT is also preferred. Knowledge of FQHC or RHC billing rules and regulations. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

Calling all experienced Commercial Collections Specialists! Are you tired of a large call center environment? Auto dialer burnout? CORT Furniture Rental is hiring immediately for a Full-time Commercial Collections Specialist in Kalamazoo, MI. We offer a great working environment: a small, cohesive team working together to deliver success. We are looking for someone with at least 1 year of collection experience who wants to be a part of our small team based in the Kalamazoo, MI area. During the training period, this is an onsite role that reports to the office each day, however, after training, employees will have the option to work a hybrid schedule with 3 days in office and 2 days from home. Work Schedule: M-F 8am-4:30pm What We Offer * Hourly pay rate; weekly pay; quarterly bonus opportunities; paid training; 40 hours/week * Promote from within culture * Opportunity to work alongside a tenured team with career growth and mentorship opportunities * Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date * 401(k) retirement plan with company match * Paid vacation, sick days, and holidays * Company-paid disability and life insurance * Tuition reimbursement * Employee discounts and perks Responsibilities As a Collections Specialist, you'll evaluate information about customers who haven't paid us and make payment arrangements. To do that, you may have to solve customer service problems, explain charges, research issues in the customer's account, or solve other problems that are preventing payment. Our business is successful based on the relationships that we foster. If that is important to you, this role may be a fit. Qualifications * 2 years of commercial collections experience * Great verbal and written communication skills, with the ability to communicate in an assertive manner * The desire and ability to work independently and manage a workload that contains time-sensitive tasks, which means you'll also have to manage and prioritize problems effectively * 2 or more years of customer service or accounting experience in a call center setting * High school diploma or equivalent * Proficiency in Microsoft Office products including outlook, word, and excel About CORT CORT, a part of Warren Buffett's Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services. For more information on CORT, visit ********************* Working for CORT For more information on careers at CORT, visit ************************* This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information. CORT participates in the E-Verify program. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time. EEO/AA Employer/Vets/Disability Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.