We are looking for a Customer Service Representativeto join the team at our location in Kalispell, MT. Previous waste experience would be a huge
plus
!
This position is full time and the schedule is Monday - Friday 7:00AM - 4:00PM.
Starting wage is $20.00/hour. We also offer great family benefits, 401k with a company match, paid vacation, etc.
DUTIES AND RESPONSIBILITIES:
Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
WORKING CONDITIONS AND PHYSICAL EFFORT:
Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
Also, long periods spent sitting, typing, or looking at a computer screen are common.
MINIMUM JOB REQUIREMENTS:
Ability to read, write, comprehend and communicate in English.
2 years of Customer Service experience in a high call volume atmosphere.
Experience with MS Word, Excel, and Email
preferred
. Typing and 10-key skills are required.
Excellent organization and communication skills.
Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
College degree strongly preferred.
Collections experience strongly preferred.
To be considered for any of our current openings you must complete an application at ************************ . Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)
$20 hourly 4d ago
Looking for a job?
Let Zippia find it for you.
Patient Access Specialist - Imaging
Livingston Healthcare 4.0
Billing representative job in Montana
Imaging Access Specialists are instrumental in ensuring the efficient and effective flow of patient needs within the Imaging Department. Responsible for greeting and registering patients, gathering appropriate demographic and insurance information, scheduling appointments. Imaging Access Specialists also serve as a primary technology resource for the PACS and teleradiology system. Responsibilities include data distribution for PACS related technology.
Schedule:
1.0FTE (40 hours)
Mon-Fri 4x10
7:30am- 6:00pm
Compensation:
$22.47/hr + DOE
Robust Benefits Package
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:
Greets all patients, families, and customers to the department.
Prepares appropriate paperwork for admission/registration and completes registration information gathering demographic and financial information. Answers all calls coming into Imaging and manages as appropriate.
Schedules and coordinates appointments in a manner that meets the patient s needs and assists the department in the management of patient flow utilizing knowledge of Imaging scheduling protocols.
Schedules complex orders for Imaging services. Instructs patients on specific preparations and/or restrictions necessary to prepare for Imaging procedures. Involves other departments as needed.
Educates patients on medically necessary waivers and obtains appropriate signatures.
Prepares exam paperwork and distributes it to staff expediently.
Coordinates the electronic medical record of the Imaging patient.
ADDITIONAL RESPONSIBILITIES:
Full cross-trained and able to work in Patient Access
Introduction to PACS digital radiology information systems
Ability to analyze basic customer inquiries and determine appropriate action with the assistance of the Imaging Coordinator, Radiology RN, and Imaging Department Manager.
Excellent interpersonal skills
Ability to deal with difficult situations in a mature and professional manner
Demonstrated excellence in customer service skills
May participate in training/orientation of new staff as skills and competency levels allow
QUALIFICATIONS (Required):
High School diploma or equivalent.
Computer skills.
Knowledge of Microsoft office products.
ADDITIONAL DESIRABLE QUALIFICATIONS:
One year s customer service experience preferred.
Knowledge of electronic medical record and payment system.
Mature personality, acute sense of responsibility and integrity.
Attention to detail is a must.
Positive attitude and flexibility during routine workday
Well-groomed, tactful, professional, patient, pleasant and customer focused
$22.5 hourly 32d ago
Customer Service Representative
Weeds Inc. 3.9
Billing representative job in Billings, MT
Full-Time| $18/hr + Commission Monday-Friday Some Saturdays
Weed Man Billings is a locally owned company serving our community with pride. We're looking for a friendly, motivated Customer Service Representative to join our fast-paced, positive team.
What You'll Do:
Answer phones, emails, texts, and walk-in inquiries
Assist customers with lawn care, mosquito control services, and snow removal
Provide accurate quotes and maintain customer accounts
Deliver exceptional service with a positive, team-first attitude
What We're Looking For:
6+ months of customer service experience
Strong communication and multitasking skills
Basic Microsoft Office knowledge
Sales experience is a plus (not required)
Positive attitude and willingness to learn
Pay & Perks:
$18/hour + commission & bonuses
Medical insurance (employer contribution)
Dental & vision insurance (100% employer paid)
SIMPLE IRA with company match
Paid time off & major holidays
Free lawn care & mosquito services
Join a local company that values great service, teamwork, and growth. Apply today!
$18 hourly Auto-Apply 5d ago
Billing Supervisor
Center for Mental Health 3.6
Billing representative job in Great Falls, MT
Full-Time/Exempt/Great Falls
Direct and monitor all client billing activities, to ensure claims are accurate, and client statements are sent out in a timely manner.
Oversee and streamline the daily workflow of the billing department, including task delegation and performance monitoring of billing employees.
Ensure compliance with Medicare, Medicaid, Commercial, and private insurance billing procedures.
Stay current with State, Federal, and payer-specific regulations; communicate changes to employees.
Maintain and update billing system tables with regulatory, pricing changes and identifies system issues.
Serve as the primary point of contact for resolving complex or escalated billing discrepancies.
Assist in month-end and year-end closing.
Identify and recommend cost-effective solutions.
Provide training, guidance, and performance feedback to billing team members.
Liaison with clients to resolve payment questions and ensure customer satisfaction.
Identify and make recommendations to streamline billing processes and improve collections.
Works in collaboration with the front desk operations leadership across all the programs.
Must have personal vehicle, valid vehicle insurance, and MT driver's license.
Performs other duties as assigned by leadership.
Minimum Qualifications:
Bachelor's degree in finance, accounting, or a related field and two years' experience is required. OR associate's degree in finance, accounting, or a related field with at least four years of experience in finance. OR a combination of relevant experience equivalent to six years.
Supervisory experience is preferred
Demonstrated understanding of medical billing, accounts receivable, and supervisory experience is essential for this position.
Strong knowledge of medical billing software programs and ability to train employees.
Strong computer literacy skills, especially with MS Excel and dedicated knowledge of data entry and computation.
Analytical skills with a strong ability to organize and prioritize.
Proven time management skills and ability to work under strict deadlines.
Respect and maintain confidentiality of information and uphold laws and ethical standards.
Excellent leadership, communication, organizational, and problem-solving skills are critical for success in this role.
Medical terminology, ICD-10, and CPT knowledge preferred.
Experience with Cerner billing software is a plus.
Salary: $60,008 + DOE
All Positions at Many Rivers Whole Health must pass Background Checks and Motor Vehicle Record Check.
About Us:
Since 1976, we have been dedicated to 13 counties in Montana and seek to serve a variety of both individuals and groups in all settings. We define resilience as the process of adapting well in the face of adversity, trauma, tragedy, threats or significant sources of stress - such as family and relationship problems, serious health problems, or workplace, school place and financial stressors - alongside those of chronic, severe disabling behavioral health conditions. with an integrated team of specialists and a personal approach to wellness. Today, we are focused on becoming Montana's healthcare provider of choice.
We are committed to recruiting qualified employees, continually striving for advancement, and above all, working as a team to meet the health needs of clients living in our 14 counties. Our vision is to be the healthcare provider of choice for clients and employer of choice for employees and providers. We will achieve this vision by committing to a culture of integrity, safety, evidence based exceptional care, compassionate customer service, and great work environment.
Our Mission: Many Rivers Whole Health partners with people and communities to serve the whole person - body, mind, and spirit - by providing expertise in wellness, mental health, and substance use disorders, addressing prevention and treatment with a recovery-based approach.
Vision: To be a community based, highly respected organization known for excellence in mental health and addiction recovery services, offering compassionate, client-focused, professional support.
Our Values: Ambassador of Many Rivers, Own it, Individuals Matter, Create Joy, Embrace Change, Show Up. Step In.
About Great Falls: Great Falls lies about halfway between Yellowstone and Glacier National Parks. With close access to world class fishing and floating, not only on the Missouri River, but also several other lakes and rivers. Great Falls is an active community within 1 hour of two local ski resorts. We encourage a fun, collaborative work environment as well as a good work/home life balance. If you are interested in being a part of a dynamic, impactful team, in a family friendly community, Great Falls and the Center for Mental Health is an excellent choice for you. We would love to hear from you and discuss this opportunity.
EQUAL OPPORTUNITY EMPLOYER:
Many Rivers Whole Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability, or any other basis protected by applicable law.
$60k yearly Auto-Apply 46d ago
Customer Service Rep
Carsonvalleyhealth
Billing representative job in Billings, MT
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$27k-35k yearly est. 2d ago
Customer Service Rep
TCH Group, LLC 2.9
Billing representative job in Billings, MT
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$28k-35k yearly est. 2d ago
Patient Access Associate I PRN1
SCL Health 4.5
Billing representative job in Miles City, MT
You.
You bring your body, mind, heart and spirit to your work as a Patient Access Associate - Registration Specialist.
Your compassion is tangible: whether your patient is 18 or 85, they feel it in the hand they hold. Families feel it in your prayers. Colleagues feel it in your support.
You're generous with your thoughts, your partnerships and especially your voice, because your opinion matters
.
You're great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.
Us.
Holy Rosary Healthcare is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 25-bed acute care hospital, residential living community and clinic provide eastern Montana with comprehensive services in one beautiful location. We are fully dedicated to providing care aligned with community needs, and are proud to treat the poor, the vulnerable, our community and each other.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we've launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.
We.
Together we'll align mission and careers, values and workplace. We'll encourage joy and take pride in our integrity.
We'll laugh at each other's jokes (even the bad ones). We'll hello and high five. We'll celebrate milestones and acknowledge the value of spirituality in healing.
We're proud of what we know, which includes how much there is to learn.
Your day
As a Patient Access Associate - Registration Specialist, you need to know how to:
As a Patient Registration Clerk you know that every day is different, which is why you need to know how to:
Register patients. Confirm, enters, and/or updates all required demographic data on patient and guarantor on registration system. Avoid overlays and duplicate patient medical records. Follow procedures when identifying a patient and applying the patient identification bracelet. Register patients during downtime following downtime procedures and enters data into registration system immediately upon system availability.
Obtain and explains copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization if not verified by PASC. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable. Verify insurance to determine coordination of benefits and obtain authorization and/or referrals as required. Screes for and processes non-covered services and waiver of liability (ABN) through automated screening at time of service.
Inform self-pay patients of liability due, prepayment requirements and coordinates screening of alternate funding sources if applicable. Prepare estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Coordinate with clinical areas and other ancillary departments to obtain accurate orders in order to establish patient financial expectations.
Collect patient payments and provides accurate receipt. Post all payments in system. Reconcile receipts with cash collected and completes required balancing forms. Document patient account notes for all interactions/transactions.
Maintain departmental and/or individual work queues and reports as required. Explain/answer patient billing inquiries and interprets statement data to resolve accounts. Escalate account issues which cannot be resolved. Update the emergency department room tracking system.
Your experience
We hire people, not resumes. But we also expect excellence, which is why we require:
High School Diploma or equivalent
Minimum of 1 year previous experience in the hospitality or service industry is preferred
Strong organizational skills and attention to detail
Your next move
Now that you know more about being a Patient Access Associate - Registration Specialist on our team we hope you'll join us. At SCL Health you'll reaffirm every day how much you love this work, and why you were called to it in the first place.
$27k-32k yearly est. Auto-Apply 60d+ ago
Billing Specialist
XYPN
Billing representative job in Bozeman, MT
About the role
The Billing Specialist plays a key role in executing and supporting the firm's billing operations. This position oversees the full billing cycle from maintaining client billing setups to supporting payment processing and invoicing while also serving as a key resource for advisors and internal teams. This role works cross-functionally and contributes to improving billing workflows and maintaining accurate process documentation.
This is a detail-driven operational role that requires strong judgment, consistency, and comfort working with sensitive financial data. Success in this role means billing runs are timely, accurate, well-documented, and well-understood by advisors and internal partners.
What you'll be doing
Billing Execution & Processing
Update and maintain accurate client billing profiles and fee schedules in portfolio accounting system
Generate monthly and quarterly billing and performance reports
Process fee deductions from client accounts
Handle client invoicing through the AdvicePay platform
Track payments for households billed outside custodial deduction
Investigate and resolve fee rejections and billing discrepancies
Administer the issuance of fee refunds in accordance with firm policies
Follow up on overdue payments and assist with collection activities
Update billing specifications per advisor requests while ensuring adherence to client agreement and compliance requirements
Coordination & Advisor Support
Coordinate with Trading Team to raise funds for fees and inform them of any newly activated advisors for billing
Work with outside custodians when billing processes are managed externally
Work with Finance to process and reconcile advisor payout data in NetSuite, and run
Partner cross-functionally with Compliance, Finance, Client Service, Trading, and Onboarding teams
Respond to advisor billing inquiries with clarity and professionalism
Onboarding & Training
Conduct billing training sessions for new advisors as needed
Support advisors during onboarding by setting up billing for transitioning client accounts
Advise the onboarding and compliance teams on feasible billing structures for integration into our billing systems
Process Improvement & Documentation
Identify opportunities to streamline billing procedures and improve accuracy
Maintain and update accurate billing process documentation to support consistency and scalability
Measurables:
Outstanding receivables aging and resolution time
Accuracy and timeliness of billing runs and advisor payouts
The Deets:
Start Date: Immediately
Status: Full-time (40-45 hours per week with flexible schedule)
Location: Bozeman, MT
Overtime Status: Non-exempt (i.e., overtime eligible)
Team: XYPN Invest
Reports To: Operations Manager
Direct reports: None
Travel: Up to 10% travel (e.g., 2-3 weeks /year) required for team retreats and other company events
What you'll bring to the table:
(If you think, “I only meet 80% of these qualifications,” still apply!)
1+ years of experience in a client service or operational role (preferably in financial services or RIA support)
Legally authorized to live and work in the United States without present or future need for sponsorship.
Exceptional organizational skills and attention to detail
An excellent juggler, you have the ability to prioritize and coordinate multiple work-streams
Strong written and verbal communication skills
Solutions-oriented mindset with a proactive approach to problem-solving
Familiarity with platforms like Orion, Schwab, HelpScout, Box, and Guru (or demonstrated ability to learn quickly)
Your collaborative mindset and approachable demeanor, with a desire to help support others makes you the ultimate team player
A lover of efficiency, you have a commitment to continuous improvement and operational excellence
Comfort working with sensitive financial data and applying rules consistently
Legally authorized to live and work in the United States without present or future need for sponsorship.
What would make us drool:
Bookkeeping and/or accounting experience or degree
Prior experience working in an RIA, TAMP, or back-office service environment
Experience with Orion, AdvicePay, Excel, and/or Schwab billing workflows
Familiarity with tools and partners such as Orion, Schwab, HelpScout, Box, and Guru, or demonstrated ability to learn quickly
Experience training others or building internal resources
XYPN welcomes applications from individuals who may have had nontraditional career paths, or who may have taken time off for family reasons (e.g., children, caring for disabled or elderly family). We encourage applications from minorities, women, individuals with disabilities, protected veterans and all other qualified applicants
Compensation & Benefits:
$63,000- $80,000 Annually
All team members at XYPN are owners! We offer a 100%- employer-funded Employee Stock Ownership Plan (ESOP).
Unlimited vacation days to maintain work-life harmony (we require that you take a minimum of 3 weeks of vacation per year)
9 paid holidays (we offer flexible holidays!)
401(k) with match; you put in 6%, and we put in 4.5%.
12 weeks paid parental leave for the birth or adoption of a child.
Health insurance w/ employer contribution.
Dental, Vision, Voluntary Life and AD&D, and Accident insurance options.
Pet insurance availability
Health Savings & Flex Spending (Health, Limited & Dependent Care) Accounts available
Employer-paid Life and AD&D insurance.
Employer-paid Long Term Disability coverage.
Up to $150/month to cover the cost of working with a financial planner, plus up to $500 toward the upfront fee.
$2000/year (prorated by start date) to put towards professional development
$250/quarter to spend on yourself specific to our core value of "Be Well Being You.”
$500 donated to a non-profit organization of your choice when you volunteer 40 hours within the calendar year.
A sabbatical program that includes a cash bonus and extra time off at 5, 10, and 15 years.
Subsidized employer-sponsored childcare through our internal child care program. (Subject to availability)
Various Gym discounts
Company-owned laptop computer provided (Apple Products).
XYPN believes that our team members, and the individual identities and experiences of our team members, are our key differentiators. We won't settle for mere acceptance of each other's differences because we maintain that our team is better because of our differences, not in spite of them. As such, our culture celebrates, champions, supports, protects, and thrives on our various and collective identity categories. XYPN is beyond proud to be an equal opportunity employer.
$63k-80k yearly 10d ago
Billing Coordinator
Kone 4.1
Billing representative job in Helena, MT
Founded in 1910,
KONE
is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an
innovation and sustainability
leader with repeated recognitions by
Forbes
, Corporate Knights for clean capitalism and others.
Are you ready to make your next career move to join our team and support your local territory as our Billing Coordinator for KONE Helena, MT?
Do you enjoy working in a fast-paced environment?
Are you able to collaborate with all levels of the organization to achieve business goals?
Have you developed a proficiency with office management tools (e.g. Microsoft Office Suite, SAP, etc.)?
Do you have a customer service mindset?
Have your organizational skills supported colleagues in their responsibilities?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
As our Billing Coordinator, you will interface with Shared Services, Service Work Order Team (SWOT) to maintain compliance to customer agreed upon contractual invoicing requirements; SAP orders need to contain accurate customer Work Order numbers and need to ensure that special invoice delivery methods are properly noted prior to removing Billing Blocks and invoicing.
You will also, manage Non-Quoted Repair (NQR) special billing requirements (for example, special billing rates (Stated Rates and Discounts), Certified Payroll, Insurance, invoice deliver methods, lien waivers based on contractual requirements).
You will also, analyze Non-Quoted Repair (NQR) Service Orders: time of call, scope of work performed, Contract Type, repetitive occurrences and non-contract repairs in detail to identify orders requiring further review with management prior to removing Billing Blocks in SAP Transactions ZVDMR and ZDMR.
You will collaborate with all key stakeholders, such as Service leaders, Service Sales, and technicians, during maintenance and repair projects. This includes coordinating with customers.
You will bring 2+ years of relevant customer service expertise, ideally within the building services industry, and an appetite for learning an exciting and new field.
We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because
we believe diversity drives innovation
:
• We value your authentic self
• Diversity, equity and inclusion is embedded in our strategy and values
• Collaborative, creative and supportive work environment
• Passionate about safety, quality and innovation
• We care about the communities where we live and work
Just some of our many benefits include:
• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Matching 401K
• Comprehensive health and wellness plans for the entire family
• Paid holidays and paid time off
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
*Beware of Recruitment Scams*
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
#LI-CJ1
The hiring range for this role is $50,800 - $69,800. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on
********************
$50.8k-69.8k yearly Auto-Apply 60d+ ago
Medical Billing & Collections Specialist
Logan h Ealth
Billing representative job in Kalispell, MT
At Logan Health, we're more than just a healthcare provider-we're a community. Nestled in the heart of Montana, we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health, you'll be part of a dynamic team that values compassion, innovation, and excellence. We offer opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference, where your passion meets purpose in a place you'll be proud to call home.
Our Mission: Quality, compassionate care for all.
Our Vision: Reimagine health care through connection, service and innovation.
Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.
Join the Patient Accounting Team!
Location: Logan Health Medical Center - Kalispell, Montana
Schedule: Day Shift - Variable Hours | PRN Status
The Medical Billing & Collections Specialist plays a vital role in ensuring the accuracy, completeness, and timeliness of claim submissions, closely monitoring claim statuses, investigating rejections and denials, and documenting all account activities. This role requires strong critical thinking skills and an in-depth understanding of insurance eligibility, payment methodologies, and contractual adjustments based on government regulations.
Additionally, this role works heavily with Medicare and Medicare Advantage plans and requires familiarity with governmental regulations and guidelines. The applicant must demonstrate proficiency in billing systems, to optimize efficiency, ensure compliance, and facilitate the seamless processing of claims. With a keen attention to detail and expertise in navigating complex insurance requirements, this position supports operational excellence and contributes to the organization's financial health.
Key Responsibilities:
Submit and monitor claims to primary, secondary, and/or tertiary insurance companies according to insurance guidelines.
Perform follow-up on unpaid insurance claims identified via aging reports.
Review and process claim appeals and refund requests as needed.
Identify and report trends and insurance issues related to billing and reimbursement to leadership.
Maintain Privacy & Confidentiality of patient information and organizational operations in accordance with HIPAA.
Reallocate and settle misapplied insurance payments and adjustments.
Basic Qualifications:
2+ years of experience in a business, medical, or clinical environment.
Proficiency in Electronic Medical Record (EMR) billing systems.
Strong knowledge of medical terminology and health insurance guidelines.
Fluent in English, both spoken and written.
Preferred Qualifications:
Experience with Medicare and/or Medicaid UB-04 & CMS-1500 claim forms.
Advanced skills in Electronic Medical Record Billing systems, including Meditech and Cerner.
Proficiency in Microsoft Office Suite, particularly intermediate skills in Excel (e.g., data entry, formulas, basic functions), Microsoft Teams Outlook.
Strong time management, organizational, and relationship-building skills.
Ability to prioritize tasks in a fast-paced environment with minimal supervision.
Maintains regular and consistent attendance as scheduled by department leadership.
---
Qualifications:
Minimum of one (1) year experience in a hospital or medical office setting preferred.
Proficient with basic accounting and ten-key by touch preferred. Prior experience with business mathematical tasks and correspondence preferred.
Excellent interpersonal and customer service skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Possess and maintain computer skills to include working knowledge of Word, Outlook, Excel, and ability to learn other software as needed. Proficiency in Excel preferred.
Possess ability to maintain confidentiality and understand HIPAA guidelines and other applicable federal laws.
Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
Commitment to working in a team environment and maintaining confidentiality as needed.
Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.
Job Specific Duties:
Analyzes and interprets account data to facilitate timely claim and payment resolution as applicable to assigned area(s). Collaborates and/or refers unresolved issues and escalates to appropriate party.
Posts payments and adjustments utilizing the appropriate fee schedule, policy and/or procedures in accordance with patient statements, remittance advices, insurance carriers, electronic downloads, etc. and as applicable to assigned area(s).
Identifies credits, variances and trends. Performs appropriate action to facilitate resolution in a timely manner.
Documents all communication, both written and verbal, in an accurate, clear and factual manner.
Completes account maintenance review to ensure account information is accurate within billing system.
Acts as a Patient Accounting liaison between patients, clients, providers, payers, vendors and other Logan Health departments as applicable to assigned area(s).
Interprets explanation of benefits (EOB) message codes, validates payer processing and identifies potential payment discrepancies as applicable to assigned area(s).
Effectively manages assigned work in accordance with team expectations, department productivity, and quality standards and as applicable to assigned area(s).
Provides exceptional customer service to stakeholders for questions and concerns.
Responsible for all Medicare, Medicaid, and Case Management insurance denials processing as applicable to assigned area(s).
Responsible for all insurance appeals and works with appropriate stakeholders to ensure completion as applicable to assigned area(s).
Serves as point of contact for quotes, equipment authorization, etc. as applicable to assigned area(s).
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Maintains regular and consistent attendance as scheduled by department leadership.
Shift:
Day Shift - Variable Hours (United States of America)
Location: Logan Health Medical Center - Kalispell, Montana
Schedule: Day Shift - Variable Hours | PRN Status
Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
PRN positions (also referred to as Casual, As Needed, or Per Diem) at Logan Health offer flexibility and are designed to provide coverage during busy periods, employee absences, and vacations, making them an excellent opportunity to support the team as needed. PRN employees can participate in a matching 401(k) plan and have access to the Employee Assistance Program. Additionally, they may qualify for hourly differential pay for certain shifts or hours, offering extra compensation based on department-specific scheduling needs.
Pay rates and scheduling practices may vary by department.
Notice of Pre-Employment Screening Requirements
If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:
Criminal background check
Reference checks
Drug Screening
Health and Immunizations Screening
Physical Demand Review/Screening
Equal Opportunity Employer
Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.
$30k-37k yearly est. Auto-Apply 14d ago
Office Manager/Patient Access Representative
Rocky Boy Health Center 3.6
Billing representative job in Box Elder, MT
Manages front office operations and patient registration at the Miyo Center, ensuring efficient service delivery, accurate records, and a welcoming environment for patients, youth, and families.
Oversee patient registration, scheduling, and front desk operations.
Maintain accurate records and ensure confidentiality.
Coordinate communication between staff, departments, and programs.
Support administrative needs for youth and wellness services.
Supervise front office workflow and customer service.
MINIMUM QUALIFICATIONS
High school diploma or GED.
Experience in office administration, reception, or patient registration.
Strong communication and organizational skills.
Disclaimer
This employment announcement does not contain a comprehensive description of activities, duties, or responsibilities that are required for this position. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with necessity. Applicants with credentials that do not meet the minimum qualification for this position will not be considered. Rocky Boy Health Center Human Resources disclaims responsibility for ensuring the completion of application packages, considering only those applications received in proper and completed form before the 4:00 PM closing date for the advertised position. This employment announcement is subject to change depending on budget availability and organizational priorities. Employment offers are contingent upon the satisfactory completion of a background check and pre-employment drug test, with successful applicants being subject to a 60-day probationary period.
Notice to Recruiting Agencies and Third-Party Vendors
Rocky Boy Health Center does not accept unsolicited resumes, proposals, or candidate submissions from recruiting agencies or third-party vendors. We are not seeking new recruiting or placement services for any positions at this time. Any unsolicited submissions will be considered property of Rocky Boy Health Center, and we will not be responsible for any associated fees.
You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.
And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide.
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!
Patient Access Specialist - Registration (Full-time)
REGISTRATION CLINIC (Billings Clinic Main Campus)
req11020
Shift: Day, Evenings, Nights, Weekends
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)
Starting Wage: $17.00 - $21.25
Patient Access Specialists are instrumental in ensuring the efficient and effective flow of patient access needs as well as initiating the revenue cycle throughout Billings Clinic. Responsible for providing excellence in customer service by greeting, registering and gathering appropriate information for clinical, patient financial services, regulatory and meaningful use. Included are appropriate demographic and insurance information, scheduling appointments, collection of co-payments and self-pay deposits and posting payments into the billing system. Position must fully understand the ramifications and impacts of incomplete or inaccurate information as it relates to clinical staff and the revenue cycle.
Essential Job Functions
* Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
* Responsible for patients' and guests first impressions of Billings Clinic and clinical departments. • Using best practices in customer service by greeting patients, identifying and entering accurate patient specific information to include demographics, guarantor information, subscriber and insurance information. Responsible for initiating the revenue cycle for timely billing and possible insurance follow up.
* Competently and courteously educates patients about various forms that may require their signature.
* Validates insurance(s) using IntelliSource and analyzes electronic responses ensuring appropriate set-ups, which may be dependent upon State where services are to be rendered.
* Coordinates with patients, internal and external providers, nursing staff to ensure Medicaid Passport authorizations are obtained and entered.
* Schedules and coordinates appointments in a manner that meets the patient's needs and each individual provider's scheduling protocols for the various appointment types, lengths of appointments and any pre-appointment requirements. May instruct patients on specific preparations and/or restrictions necessary to prepare for ancillary procedures as defined by clinical protocols.
* Provides in-person marketing for Billings Clinic's patient portal. Explains functionality of the portal and sends electronic invitations to patients for access and establishment of their connection. Should understand that portal sign-up and usage is directly tied to Billings Clinic's ability to receive additional Government funding.
* Initiates collection of copayments and deposits in accordance with each patient's individual insurance or self-pay requirements. Accepts cash, checks and credit cards and payroll deductions. • Accepts payments on accounts. Maintains operating cash and collections and balancing to on-line records, daily.
* Posts all payments directly onto patients' accounts within the revenue cycle system. Ensures payment to Billings Clinic for credit and debit card transactions by obtaining electronic authorizations at the time of payment collection.
* May schedule ancillary services. May instruct patients on specific preparations and/or restrictions necessary to prepare for ancillary procedures. May involve other departments as needed for regulatory requirements.
* Reviews and analyzes AccuReg edits and completes corrections in accordance with AccuReg worklists daily.
* Performs other duties as assigned or needed to meet the needs of the department/organization.
Minimum Qualifications
Education
* 16 years of age or older
* High School or GED preferred
* Some college or healthcare focused classes preferred such as medical terminology, medical office practices, etc. preferred.
Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at ******************************
Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.
$17-21.3 hourly 12d ago
Medical Equipment Driver & Customer Service Representative
Tews Company 4.1
Billing representative job in Helena, MT
Medical Equipment Driver and Customer Service Representative Needed!
Pay Range: $18-$20/hour (based on experience) Direct Hire
About the Role:
Our well-established client in the healthcare industry is seeking a dedicated Medical Equipment Driver and Customer Service Representative to join their team. This role combines equipment delivery and setup with exceptional customer service. You will assist patients by delivering, maintaining, and educating them on the proper use of medical equipment and supplies while ensuring their needs are met with care and professionalism.
Key Responsibilities:
Deliver, set up, and maintain medical equipment and supplies at patient homes.
Provide clear instructions to patients and caregivers on equipment usage and care.
Handle customer inquiries and process necessary paperwork.
Maintain a clean and safe company vehicle.
Assist with intake processes, including data entry and file preparation.
Perform minor equipment troubleshooting and repairs as needed.
Travel:
Daily travel using a company vehicle to patient homes is required.
Qualifications:
Required:
High school diploma or GED equivalent.
Valid driver's license with a clean driving record.
Preferred:
Experience with medical equipment or in healthcare-related roles.
Familiarity with medical terminology.
Skills and Competencies:
Accurately perform simple mathematical calculations.
Effectively communicate in English (both oral and written).
Interpret a variety of communications (verbal, non-verbal, written, listening, and visual).
Maintain confidentiality, discretion, and caution when handling sensitive information.
Multi-task with attention to detail.
Self-motivated, organized, with strong time-management and problem-solving skills.
Work independently and as part of a team.
Machines, Equipment, and Technical Abilities:
Email transmission and communication.
Internet navigation and research.
Microsoft applications (Outlook, Word, and Excel).
Office equipment (fax machine, copier, printer, phone, computer, and/or tablet).
Mechanically inclined for equipment repair and troubleshooting.
Successfully demonstrates loading, unloading, and proper tie-down procedures for transported cargo.
Understands use of all applicable home respiratory equipment and supplies.
Physical Demands:
Lift and carry office equipment as needed.
Requires sitting, walking, standing, talking, and listening.
Requires close vision for small print on computer/tablet and paperwork.
Requires lifting (minimum of 65 pounds) and transporting patient equipment.
Requires contact with patients and equipment with potential exposure to contagious pathogens.
Requires driving a company/personal vehicle for the majority of the workday.
Why Apply?
This is an opportunity to make a meaningful impact in patients' lives while working in a supportive and professional environment.
Apply today to join our client's team!
Unlock Your Potential: Join TEWS and Solve the Talent Equation for Your Career
TEWS has opportunities with leading companies for professionals at all career stages, whether you're a seasoned consultant, recent graduate, or transitioning into a new phase of your career, we are here to help.
Tews is an equal opportunity employer and will consider all applications for employment without regards to age, color, sex, disability, national origin, race, religion, or veteran status
$18-20 hourly 1d ago
Billing Supervisor
Manyriverswholehealth
Billing representative job in Great Falls, MT
Full-Time/Exempt/Great Falls
Direct and monitor all client billing activities, to ensure claims are accurate, and client statements are sent out in a timely manner.
Oversee and streamline the daily workflow of the billing department, including task delegation and performance monitoring of billing employees.
Ensure compliance with Medicare, Medicaid, Commercial, and private insurance billing procedures.
Stay current with State, Federal, and payer-specific regulations; communicate changes to employees.
Maintain and update billing system tables with regulatory, pricing changes and identifies system issues.
Serve as the primary point of contact for resolving complex or escalated billing discrepancies.
Assist in month-end and year-end closing.
Identify and recommend cost-effective solutions.
Provide training, guidance, and performance feedback to billing team members.
Liaison with clients to resolve payment questions and ensure customer satisfaction.
Identify and make recommendations to streamline billing processes and improve collections.
Works in collaboration with the front desk operations leadership across all the programs.
Must have personal vehicle, valid vehicle insurance, and MT driver's license.
Performs other duties as assigned by leadership.
Minimum Qualifications:
Bachelor's degree in finance, accounting, or a related field and two years' experience is required. OR associate's degree in finance, accounting, or a related field with at least four years of experience in finance. OR a combination of relevant experience equivalent to six years.
Supervisory experience is preferred
Demonstrated understanding of medical billing, accounts receivable, and supervisory experience is essential for this position.
Strong knowledge of medical billing software programs and ability to train employees.
Strong computer literacy skills, especially with MS Excel and dedicated knowledge of data entry and computation.
Analytical skills with a strong ability to organize and prioritize.
Proven time management skills and ability to work under strict deadlines.
Respect and maintain confidentiality of information and uphold laws and ethical standards.
Excellent leadership, communication, organizational, and problem-solving skills are critical for success in this role.
Medical terminology, ICD-10, and CPT knowledge preferred.
Experience with Cerner billing software is a plus.
Salary: $60,008 + DOE
All Positions at Many Rivers Whole Health must pass Background Checks and Motor Vehicle Record Check.
About Us:
Since 1976, we have been dedicated to 13 counties in Montana and seek to serve a variety of both individuals and groups in all settings. We define resilience as the process of adapting well in the face of adversity, trauma, tragedy, threats or significant sources of stress - such as family and relationship problems, serious health problems, or workplace, school place and financial stressors - alongside those of chronic, severe disabling behavioral health conditions. with an integrated team of specialists and a personal approach to wellness. Today, we are focused on becoming Montana's healthcare provider of choice.
We are committed to recruiting qualified employees, continually striving for advancement, and above all, working as a team to meet the health needs of clients living in our 14 counties. Our vision is to be the healthcare provider of choice for clients and employer of choice for employees and providers. We will achieve this vision by committing to a culture of integrity, safety, evidence based exceptional care, compassionate customer service, and great work environment.
Our Mission: Many Rivers Whole Health partners with people and communities to serve the whole person - body, mind, and spirit - by providing expertise in wellness, mental health, and substance use disorders, addressing prevention and treatment with a recovery-based approach.
Vision: To be a community based, highly respected organization known for excellence in mental health and addiction recovery services, offering compassionate, client-focused, professional support.
Our Values: Ambassador of Many Rivers, Own it, Individuals Matter, Create Joy, Embrace Change, Show Up. Step In.
About Great Falls: Great Falls lies about halfway between Yellowstone and Glacier National Parks. With close access to world class fishing and floating, not only on the Missouri River, but also several other lakes and rivers. Great Falls is an active community within 1 hour of two local ski resorts. We encourage a fun, collaborative work environment as well as a good work/home life balance. If you are interested in being a part of a dynamic, impactful team, in a family friendly community, Great Falls and the Center for Mental Health is an excellent choice for you. We would love to hear from you and discuss this opportunity.
EQUAL OPPORTUNITY EMPLOYER:
Many Rivers Whole Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability, or any other basis protected by applicable law.
$60k yearly Auto-Apply 47d ago
Billing Supervisor
Many Rivers Whole Health
Billing representative job in Great Falls, MT
Job Description
Full-Time/Exempt/Great Falls
Direct and monitor all client billing activities, to ensure claims are accurate, and client statements are sent out in a timely manner.
Oversee and streamline the daily workflow of the billing department, including task delegation and performance monitoring of billing employees.
Ensure compliance with Medicare, Medicaid, Commercial, and private insurance billing procedures.
Stay current with State, Federal, and payer-specific regulations; communicate changes to employees.
Maintain and update billing system tables with regulatory, pricing changes and identifies system issues.
Serve as the primary point of contact for resolving complex or escalated billing discrepancies.
Assist in month-end and year-end closing.
Identify and recommend cost-effective solutions.
Provide training, guidance, and performance feedback to billing team members.
Liaison with clients to resolve payment questions and ensure customer satisfaction.
Identify and make recommendations to streamline billing processes and improve collections.
Works in collaboration with the front desk operations leadership across all the programs.
Must have personal vehicle, valid vehicle insurance, and MT driver's license.
Performs other duties as assigned by leadership.
Minimum Qualifications:
Bachelor's degree in finance, accounting, or a related field and two years' experience is required. OR associate's degree in finance, accounting, or a related field with at least four years of experience in finance. OR a combination of relevant experience equivalent to six years.
Supervisory experience is preferred
Demonstrated understanding of medical billing, accounts receivable, and supervisory experience is essential for this position.
Strong knowledge of medical billing software programs and ability to train employees.
Strong computer literacy skills, especially with MS Excel and dedicated knowledge of data entry and computation.
Analytical skills with a strong ability to organize and prioritize.
Proven time management skills and ability to work under strict deadlines.
Respect and maintain confidentiality of information and uphold laws and ethical standards.
Excellent leadership, communication, organizational, and problem-solving skills are critical for success in this role.
Medical terminology, ICD-10, and CPT knowledge preferred.
Experience with Cerner billing software is a plus.
Salary: $60,008 + DOE
All Positions at Many Rivers Whole Health must pass Background Checks and Motor Vehicle Record Check.
About Us:
Since 1976, we have been dedicated to 13 counties in Montana and seek to serve a variety of both individuals and groups in all settings. We define resilience as the process of adapting well in the face of adversity, trauma, tragedy, threats or significant sources of stress - such as family and relationship problems, serious health problems, or workplace, school place and financial stressors - alongside those of chronic, severe disabling behavioral health conditions. with an integrated team of specialists and a personal approach to wellness. Today, we are focused on becoming Montana's healthcare provider of choice.
We are committed to recruiting qualified employees, continually striving for advancement, and above all, working as a team to meet the health needs of clients living in our 14 counties. Our vision is to be the healthcare provider of choice for clients and employer of choice for employees and providers. We will achieve this vision by committing to a culture of integrity, safety, evidence based exceptional care, compassionate customer service, and great work environment.
Our Mission: Many Rivers Whole Health partners with people and communities to serve the whole person - body, mind, and spirit - by providing expertise in wellness, mental health, and substance use disorders, addressing prevention and treatment with a recovery-based approach.
Vision: To be a community based, highly respected organization known for excellence in mental health and addiction recovery services, offering compassionate, client-focused, professional support.
Our Values: Ambassador of Many Rivers, Own it, Individuals Matter, Create Joy, Embrace Change, Show Up. Step In.
About Great Falls: Great Falls lies about halfway between Yellowstone and Glacier National Parks. With close access to world class fishing and floating, not only on the Missouri River, but also several other lakes and rivers. Great Falls is an active community within 1 hour of two local ski resorts. We encourage a fun, collaborative work environment as well as a good work/home life balance. If you are interested in being a part of a dynamic, impactful team, in a family friendly community, Great Falls and the Center for Mental Health is an excellent choice for you. We would love to hear from you and discuss this opportunity.
EQUAL OPPORTUNITY EMPLOYER:
Many Rivers Whole Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability, or any other basis protected by applicable law.
$60k yearly 17d ago
Front Office Patient Representative
Excel Physical Therapy 4.1
Billing representative job in Bozeman, MT
Excel Physical Therapy is celebrating 20 years of service in 2021! We are a specialized physical therapy practice that collaboratively provides the most effective manual, orthopedic and sports therapy treatments, allowing us to efficiently return our patients to their highest level of comfort and functionality. Founded in 2001, our practice is locally and physical-therapist-owned with two locations in Bozeman and Manhattan, Montana. We value teamwork and we enjoy working together while serving, helping and caring for our patients as well as providing education and outreach to the Gallatin Valley community. Learn more about us and our mission at ****************** Excel Physical Therapy is an equal opportunity employer.
Job Description
Well-established physical therapy outpatient practice is seeking a friendly, compassionate, and organized Front Office Patient Representative to join our dedicated front office team in our Bozeman office located at 1823 W. College Street. Full time position with approximate hours 10:30am-6:30pm, Monday thru Friday. Occasional shift coverage for other front office team members with advanced notice and planning. Occasional vacation coverage needed for our Manhattan clinic location front office.
The role of this very important team position is to welcome our clients graciously and provide excellent customer service and communications. Key focus areas are greeting patients, scheduling patient appointments, reviewing and data-entry of registration documents, answering phone calls, collecting patient responsibility payments, coordinating insurance verification and authorization with payers, accounts receivable tasks, preparing and organizing patient charts, coordination of patient accounts, and reminder phone calls. Due to current COVID-19 precaution protocols, the person in this role screens patients with a verbal questionnaire and temperature check before in office appointments. PPE is provided to staff and is in line with CDC protocols. Support the medical team and help to direct our office support team in their cleaning and organizing duties, possible occasional light laundry and light cleaning of office and equipment, supply inventory tracking, plus any other projects or tasks from the team. We offer sit/stand desks for front office team members to provide for a more active work environment.
Qualifications
Our desired candidate is fun and professional who will strive to provide a friendly and compassionate atmosphere for our clients and our fellow team members while seeing that our busy office is productive and organized. We are looking for a long-term employment relationship. Our team is health-oriented and we have a non-smoking environment. Preferred candidates will already be a resident of Gallatin Valley. Training is available, however medical front office experience is preferred.
Additionally:
Strong interpersonal communication, active listening and customer service skills
Attention to detail, adaptability, planning, and organizing
Strong computer and data entry skills with the ability to calculate basic math
Excellent organizational and time management skills
High-tolerance for repetitive tasks and systems
Ability to work independently and as part of a cohesive team
Medical front office experience is preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-31k yearly est. 60d+ ago
Utility Billing Specialist (Career Ladder)
City of Missoula, Mt 3.5
Billing representative job in Missoula, MT
Are you passionate about providing exceptional customer service and supporting essential public utilities? The City of Missoula's Public Works and Mobility Department is seeking a Utility Billing Specialist to join their team. In this dynamic role, you will assist with customer accounts for the City's water, wastewater, and stormwater utilities, ensuring accuracy and timely billing. This position offers a structured career ladder, where your pay progression is directly tied to the complexity of your responsibilities and advancement in the role.
If you are ready to contribute to a vital community service while growing your career, we encourage you to apply!
Priority screening of applications will begin on Tuesday, January 20, 2026. It is in your best interest to apply before this date. Applicants applying on or after this date will only be considered if a competitive applicant pool is not received.
To Apply: All applicants must submit a City of Missoula application AND a Cover Letter explaining your interest in this position and detailing how your experience and education meet the qualifications.
Failure to attach the cover letter will result in your application being incomplete, and therefore, not reviewed by the hiring manager.
Resumes will not be reviewed. All details should be entered on the application.
The wage range posted is the starting range for the Career Ladder Level I position and will increase each year for longevity and cost of living adjustments.
The full wage range:
Level I - $22.20 - $25.85/hour.
Level II - $23.77 - $27.69/hour.
Level III - $25.49 - $29.69/hour.
This position is part of a formal career ladder tying pay progression to the advancement and complexity of assigned duties and responsibilities.
* Perform data entry and maintain current account and billing information in the Customer Information System (CIS).
* Review, research, and verify accuracy of customer account and billing information; print, email, and/or archive information from accounts.
* Assess account deposits and provide explanation of the deposit requirements to the customers.
* Communicate with customers regarding meter read and billing activities; respond to billing questions; resolve complaints.
* Receive, process, and balance various payments, including cash, credit cards, e-checks, pre-authorized, Automated Clearing House (ACH), and incoming mail payments.
* Review delinquent and collections accounts; research and print histories on all customer refunds and disputed accounts.
* Process returned checks, returned mail, post-dated checks, inactive accounts, inactive tags, and overpayment refunds.
* Review and make necessary corrections to meter read edits.
* Generate and process service orders for irrigation accounts.
* Perform other duties, as assigned.
* Knowledge of general office principles, procedures, and practices, including data entry, record management, generating reports, etc.
* Knowledge of basic accounting and accounts receivable principles, procedures, and practices, including balancing, reconciling transactions, etc.
* Knowledge of and ability to promote and ensure compliance of department safety considerations, City safety policies, OSHA standards and guidelines, and the Americans with Disabilities Act.
* Skill in operating office equipment, various computer software and databases, including Microsoft 365, and the ability to learn job-specific applications and equipment.
* Skill in providing customer service including assessing needs, applying service standards, and evaluating customer satisfaction.
* Skill in communicating, in person and writing, with the proven ability to establish and maintain effective working relationships with diverse individuals.
* Ability to learn utility accounting systems, rate structures, and other various governmental accounting processes and reporting.
* Ability to accurately accept and process cash, check, and credit card payments.
* Ability to understand and interpret various regulations, policies, procedures, and guidelines.
* Ability to problem-solve and resolve conflicts with facilitating outcomes while maintaining a calm demeanor.
* Ability to maintain and exhibit integrity and discretion in handling the confidential and sensitive information.
* Proven ability to participate in a customer focused and team-oriented environment.
* Ability to learn departmental and City of Missoula practices and procedures, including Utility Rate Schedule, and Missoula Municipal Code (Chapter 13.02)
* Any combination of education and experience equivalent to two (2) years' experience in customer service, data entry, cash handling or another relevant field.
$22.2-25.9 hourly 14d ago
Community Care Customer Service Representative (Full Time)
Benefis Health System 4.5
Billing representative job in Great Falls, MT
Benefis is one of Montana's largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you!
Develop knowledge of a variety of durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS) product categories including, but not limited to; continuous positive airway pressure (CPAP) devices and supplies, wheelchairs, walkers, bathroom safety equipment, urological and ostomy supplies, oxygen, braces, compression, and wound care supplies. Research patient-specific health insurance coverage criteria and communicate the coverage criteria to customers and referral sources with a focus on providing excellent customer service. Fill orders, actively listen, ask clarifying questions, and propose appropriate solutions and recommend complimentary products to help patients remain in or return to their home safely. Will work towards competency in understanding various product lines and insurance requirements for those products. Upon completion of the provisional employment period of one-year, will have completed the required education and certification courses to promote into the Customer Service Representative II position.
Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System's organization policies and procedures.
Education/License/Experience Requirements:
Required to complete the education and certification courses to promote into the Customer Service Representative II position after one year
Successful completion of medical terminology courses/certification and Certified DME Specialist (CDME) certification are required within one year of hire
Medical terminology course or certification preferred
One year of related healthcare, customer service, call center, or insurance experience preferred
Strong organization and communication skills required
$30k-35k yearly est. Auto-Apply 55d ago
Medical Biller
Northstar Medical Management 4.4
Billing representative job in Missoula, MT
Join Our Billing Team at Rocky Mountain Medical Center!
only - no remote work is offered at this time.
Are you a highly motivated and hardworking individual looking for an exciting career opportunity? We are seeking a full-time Medical Billing Specialist to join our dynamic team!
Why You'll Love Working With Us:
· Work-Life Balance: Enjoy a Monday to Friday schedule from 8:30am to 5:30 pm, with no nights or weekends!
· Competitive Compensation: Starting wage is $19.38 per hour or DOE, with full benefits, including health, vision, dental, life insurance, 401(k) plan, 18 days of paid vacation, sick leave, holiday pay, and more!
What You'll Do: As a Medical Billing Specialist, you'll play a crucial role in our Bookkeeping Department. Your responsibilities will include:
· Answer phone calls and patient questions regarding their bills.
· Submit claims to insurance companies electronically and via mail.
· Monitor and follow up on outstanding claims, ensuring prompt collection and resolution of unpaid or underpaid accounts.
· Track and manage accounts receivable aging reports, providing regular updates to Billing Director.
· Maintain a thorough understanding of payer policies, billing codes (CPT, ICD-10, HCPCS) and ensure compliance with HIPAA guidelines.
· Previous experience preferred but not required. On-the-job training provided.
How to Apply: If you're excited about this opportunity, we'd love to hear from you! Please reply to this listing with your cover letter and resume or mail them to: Medical Billing Director PO Box 4907 Missoula, MT 59806
For more information about our clinic, please visit our website *************************
$19.4 hourly 18d ago
Insurance Representative
Wmmhc 3.5
Billing representative job in Missoula, MT
Apply Description
At Western Montana Clinic, we are continuing our 100-year tradition of providing excellent health care to the community. We are a group of local, independent providers practicing in multiple specialties. Our mission remains the same - to provide our patients with the same high quality health care that we expect for our families.
We are seeking a full-time Insurance Representative / Patient Accounts Representative for medical billing to join our Central Billing Office team. Wage Range DOE
In this position you will:
Handle a high volume of telephone contacts with patients/insurance companies and respond appropriately to inquiries regarding their medical billing and account status.
Document all interactions in a precise and complete manner in the patient's medical billing account.
Analyze accounts, determine billing discrepancies and resubmit corrected claims to insurance carriers. If necessary, appeal denied claims using payer specific protocols.
Review insurance Explanation of Benefits to determine appropriateness of payments.
Ensure the patient's medical billing information is accurate and up to date.
Must have understanding of insurance contracts.
Work closely with Financial Counselors to assist patients to set up monthly payment plans according to company and regulatory policies.
Comply with the HIPAA Privacy and Security Regulations.
Benefits Offered:
Health insurance
Life insurance
Paid Vacation
Holiday Pay
Sick pay
401(k) Plan + match
Voluntary benefits - Dental insurance, Vision insurance, Disability insurance
Employee assistance program
Minimum Requirements:
High school diploma or equivalent
Previous medical insurance billing experience in a healthcare organization preferred or equivalent combination of experience and education in a medical insurance billing program.
The successful candidate will be subject to a background check.
An Equal Opportunity Employer