Billing representative jobs in Mount Prospect, IL - 1,419 jobs

Job Title: Senior Billing Specialist Contemporary Staffing Solutions is seeking a Senior Billing Specialist to join our client's team and ensure accurate and timely billing for a portfolio of clients and attorneys. This role plays a critical part in maintaining compliance with client guidelines, supporting financial operations, and fostering strong internal and external relationships. This is a direct hire opportunity based in Chicago, IL or Washington, DC, offering a hybrid schedule (2 days onsite, including Wednesdays). Compensation: $80,000 - $95,000 annually Work Schedule: 35-hour work week | Monday-Friday | 9:00 AM - 5:00 PM with a 1-hour lunch Key Responsibilities of the Senior Billing Specialist: Oversee end-to-end billing processes for assigned clients and attorneys, ensuring compliance with firm and client standards. Prepare, review, and adjust pre-bills and invoices; submit through electronic billing platforms and resolve discrepancies. Maintain accurate billing rules, codes, and rate structures; monitor discounts and fee arrangements. Collaborate with attorneys and internal teams to provide reporting, accruals, and support collections efforts. Qualifications and Skills for the Senior Billing Specialist: Prior experience in legal billing and electronic billing systems required. Proficiency in Microsoft Office with strong Excel skills; familiarity with accounting principles. High attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced environment. Strong communication skills and ability to maintain confidentiality of financial data. Why Join Us? This role offers the opportunity to work in a collaborative environment while gaining exposure to complex billing processes and client interactions. You'll have the chance to contribute to a high-performing team and develop your expertise in financial operations within the legal industry. About Us: Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we've grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting http://www.ContemporaryStaffing.com.

Banner Witcoff is a leader in intellectual property law for more than 100 years. We are the trusted IP partner of choice for organizations around the world. We provide sound legal guidance and inventive IP solutions to power business for start-ups, Fortune 500 companies, and everything in between. Banner Witcoff's Accounting Department is responsible for managing the daily accounting tasks and billing process for the firm. We pride ourselves on our relentless attention to detail and place an immense value on providing exceptional service, both internally and externally. We work as individuals, as team members, and as part of a growing and innovative law firm. We are seeking a full-time Senior Billing Specialist to join the firm and become an integral part of our Accounting Department. The Senior Billing Specialist will be encouraged to take ownership of the full billing cycle for their assigned attorneys and clients. The majority of our billing process is electronic from pre-bill generation and editing to invoice submissions using multiple software platforms. Duties and Responsibilities: Manage the billing process start to finish for a portfolio of assigned attorneys and clients following firm and client guidelines Set up and maintain client billing rules and codes and timekeeper rates Manage fee arrangements and rate sets for assigned billing attorney clients Monitor volume discounts based on thresholds reached Run paperless pre-bills monthly or on-demand Edit and adjust pre-bills according to attorney instructions and client guidelines Post invoices to various e-billing systems which may require editing Ledes files Automate invoices on BillBlast and track status of bills submitted, identify issues, and work to address rejections and reductions Establish working relationships with e-billing site vendors; make certain all timekeepers and rates are up-to-date on the sites; submit timekeepers and rates for approval as needed Submit non-electronic invoices by e-mail or mail Ensure proper backup is included with invoice submissions Resolve invoice disputes and fully submit all invoices on a timely basis Assist the collections team regarding outstanding and/or short paid invoices Prepare and submit client accruals and other reports Assist billing attorneys with special reporting and various client reports Create and maintain internal client billing instructions documentation Train billing attorneys and assistants in policies and procedures for processing bills within Aderant Expert and Pre-bill Viewer Perform research and respond to inquiries from billing attorneys, clients, and others as requested Maintain full working knowledge of the Firm's billing functions Communicate situations as they arise that may require follow-up, such as rate issues, delays in billing, difficult requests, etc. Assist the Billing Manager and Assistant Billing Manager as needed Assist with other administrative tasks and special projects as needed Requirements: Experience with legal billing and electronic billing required Experience with Aderant Expert accounting software strongly preferred Experience with Pre-bill Manager and Expert Image preferred Proficiency in Microsoft Office required with proven Excel skills High school diploma required; Bachelor's degree in Accounting, Finance or related field preferred Basic knowledge of accounting principles Strong written and oral communication skills Detail oriented, strong organizational skills, and ability to balance multiple tasks with proven strong time management skills Ability to work independently and collaboratively in a fast-paced environment Experience maintaining confidentiality of financial data The above list of duties and responsibilities is in no way a comprehensive list. From time to time, the employee may be required to perform other duties in support of the operation of the office, as requested by their supervisor or manager. This position is a hybrid role, with a blend of remote and in-office work. The employee will be required to work in the office at least two days per week, or more, depending on business needs and/or work assignments. In-office specific duties include managing mail, copying, face-to-face meetings, greeting clients and visitors, team collaborative projects, as well as company events. Banner Witcoff offers a competitive compensation and benefits package, including paid time off, medical/dental/vision insurance, 401(k), a 35-hour workweek, business-casual attire, and a friendly office environment. Interested candidates should apply online by sending a resume and cover letter with salary requirements. The salary range for this role is $80,000 to $95,000 annually. This is a non-exempt position. This range is only applicable for jobs to be performed in Chicago, IL. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, geographical location, and business or organizational needs. This job is also eligible for an annual merit increase and bonus pay. Banner Witcoff is an Equal Opportunity Employer and provides employees with a work environment free of discrimination and harassment. The Firm will not discriminate against any applicant for employment because of race, color, religion, national origin, sexual orientation, sex, pregnancy, age, mental or physical disability, genetic information, legal citizenship or any other status protected by law. Instructions to Recruiting Agencies and Search Firms Banner Witcoff will not accept unsolicited resumes and will not pay a fee for any unsolicited submissions. We will not accept resumes from search firms or recruiters with which we do not have an established agreement, and any resume sent without request or prior approval from our recruiting coordinators will be considered unsolicited. In addition, please do not call or e-mail any attorney or staff at our firm without prior approval from our recruiting coordinators. Thank you for respecting our process.

Performs a combination of duties in accordance with departmental guidelines:Serves as technical expert to the legal collections staff providing guidance on collection strategies and evaluations. Evaluates most complex cases and establishes collection Billing, Specialist, Accounting, Insurance, Collections

Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests. Answer customer calls regarding orders, inquiries, and problems/complaints. Place and process customer orders received by phone, fax, Customer Service Representative, Customer Service, Sales Representative, Manufacturing, Retail, Representative

Benefits: License Reimbursement Hourly Plus Commission 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Join the Chris Collins State Farm Team in Park Ridge, IL! Since opening our doors in 2004, the Chris Collins State Farm Agency has proudly served Park Ridge and the greater Chicago area with exceptional Insurance and Financial Services. Chris, a devoted father of four and active youth basketball and flag football coach, brings the same passion and teamwork from the court and field into the office by helping customers protect what matters most. At the Chris Collins State Farm Agency, success is built on trust, integrity, and collaboration. When you join our team, you're stepping into a culture that supports your growth, values your contributions, and encourages you to make a real impact in people's lives. This isn't just a job- it's an opportunity to build meaningful relationships, develop your skills, and advance your career alongside a team that treats customers and colleagues like family. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Chris Collins - State Farm Agent, you will be the frontline resource for customers seeking help with their insurance policies. Your focus will be answering questions about policies, assisting with changes, billing inquiries, and claims support. Your professionalism, patience, and clear communication ensure customers feel valued and well-informed. This role is ideal for someone who enjoys problem-solving, helping people understand their coverage, and delivering excellent customer service. Growth opportunities exist for motivated individuals eager to advance their career within the agency. RESPONSIBILITIES: Respond promptly and professionally to customer questions about policies, billing, and claims Assist customers with policy changes, renewals, cancellations, and updates Help resolve billing inquiries, payments, and account issues Coordinate with agents and internal teams to address customer needs Maintain detailed and accurate customer records and documentation QUALIFICATIONS: Strong communication and interpersonal skills Detail-oriented and organized with good multitasking abilities Customer service experience, preferably in insurance or financial services Ability to learn and navigate insurance software and systems

Export Customer Service Representative WHAT YOU'LL BE DOING You will provide the highest level of customer service through prompt response to all cargo enquiries, complete and accurate bookings and professional communication when following up with the customer on any missing cargo and/or documentation in order for the customers booking to be loaded as scheduled. It is the responsibility of the Export Customer Service Representative to ensure all requirements for the booking are complete so it can be handed over to Load Planning. ESSENTIAL RESPONSIBILITIES INCLUDE: Communicate effectively to meet customer requirements, resolve customer problems or complaints expeditiously, and complete booking requests timely. Working with the warehouse to ensure all cargo booked has been received prior to cut off. Report any OS&D issues on cargo received to customers, follow up to determine the outcome if the cargo can be shipped, required to be re-packed or collected as it could not be exported. Chase any missing documentation with the customer to ensure all required paperwork is received prior to cut off. Complete booking requests Arrange pick-ups with trucking company Contact shippers and complete bookings for overseas routings received, making sure to send the booking confirmation details to the origin office/agent and continue to communicate on the status of the booking to ensure they are aware that the cargo was uplifted. Determine if the customer requires VLS to complete export customs clearance, if so, correspond with the customs broker (if required) and complete the export entry. Make sure Load Planning is aware of any special requirements on the handling of the cargo. Add any additional charges to be billed and expenses for the costs on services incurred during the booking process Lodge any hazardous paperwork with the Haz Team to seek pre approval on VLS being able to handle the cargo MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school or equivalent education; associate degree preferred Minimum 2 years of customer service experience; logistics experience preferred Ability to multi-task, prioritize, and manage time effectively Strong listening, written and verbal communication skills (English required); excellent interpersonal and teamwork skills Strong MS Office skills, including Excel, Word, PowerPoint WE ARE VANGUARD We are an industry stalwart and a true innovator. We work with our customers to make doing business easier and more profitable. Day-to-day, we work together to take care of our customers and each other, challenging ourselves to exceed our goals, and thinking ahead to anticipate our customers' future needs. Vanguard is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. We're working to challenge the status quo with the power of diversity, inclusion and collaboration.

Benefits: Simple IRA Hiring bonus Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Our agency has been proudly serving the community since October 2017. We currently have four full-time team members and are excited to welcome a fifth. We believe in creating a positive and balanced workplace where people feel supported and appreciated. We offer two office outings each year (summer and holiday), 8 paid holidays, and 15 days of PTO/sick time with some rollover options. Team members also benefit from a Pre-Tax Health Expense Reimbursement program and a Simple IRA with employer match after two years. Plus, we keep the office stocked with snacks and drinks tailored to everyone's preferences. Conveniently located in Lincoln Square and Albany Park, we're steps away from the Western bus stop and Brown Line for an easy commute. I'm a graduate of the University of Iowa and have been with State Farm for over 11 years. As a longtime Chicago resident and proud dad of two boys, I love being part of this community. We partner with local organizations like Waters Elementary, the Lincoln Square Ravenswood Chamber of Commerce, and the North River Commission to give back and stay connected. If you're looking to join a team that values community, work-life balance, and a supportive environment, this could be the perfect place for you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Adam Garcia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Provide Ardaghs customers with an expert, professional resource for resolution of mechanical problems related to can double seam equipment - Ensure customers, as a double seam authority, run Ardaghs products within established guidelines for optima Equipment, Representative, Customer, Mechanical, Metal, Packaging, Manufacturing, Retail

About Us At Signal Tru Brand, we are dedicated to delivering innovative brand strategies and exceptional client experiences. Headquartered in Chicago, IL, our company thrives on creativity, integrity, and excellence. Our team values collaboration, professionalism, and continuous growth, making Signal Tru Brand an ideal place to build a fulfilling career. Job Description We are currently seeking a reliable and detail-oriented Customer Service Representative to join our team in Chicago. The ideal candidate will be responsible for managing customer inquiries, providing product and service information, and resolving issues efficiently. This role requires strong communication skills and a genuine commitment to providing an excellent customer experience. Responsibilities Handle incoming customer calls and emails in a professional and timely manner Provide accurate information regarding products and services Resolve customer complaints with patience and a problem-solving attitude Maintain and update customer records in the database Collaborate with internal teams to address and follow up on customer concerns Ensure a high level of customer satisfaction through effective service Qualifications Qualifications High school diploma or equivalent; associate or bachelor's degree is a plus Previous experience in a customer service or support role preferred Strong communication and interpersonal skills Ability to multitask and manage time effectively Proficiency in Microsoft Office and data entry systems A positive attitude and a strong work ethic Additional Information Benefits Competitive salary based on experience Growth opportunities within the company On-the-job training and skills development Supportive and collaborative team environment Paid time off and company holidays

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Benefits: Bonus based on performance Company parties Competitive salary Flexible schedule Opportunity for advancement Paid time off Signing bonus Training & development Health insurance Company Overview: Chris Hoskinson - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity. Job Description: As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include: Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes. Providing exceptional customer service through phone, email, and other communication channels. Translating documents and correspondence between English and Spanish. Collaborating with team members to ensure accurate and timely resolution of customer issues. Educating clients on insurance products and helping them make informed decisions. Qualifications: Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages. Previous customer service experience in the insurance industry is a plus. Strong organizational and multitasking abilities. Empathetic and patient, with a commitment to resolving customer concerns. Familiarity with insurance terminology and policies. Requirements: High school diploma or equivalent; college degree is a plus. Relevant state insurance license preferred. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. Ability to work flexible hours to accommodate client needs. How to Apply: Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you! ********************** Chris Hoskinson - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.

The Customer Service Representative (CSR) handles incoming calls regarding scheduling of paratransit eligibility services. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answers customer calls and inputs all customer information using acomputerized scheduling system; enters new customer information or changes into the system Receives customer complaints Answers questions, and provides information about services Resolves customer inquiries relating to transportation Communicates resolution to customers Clearly and accurately documents issues Maintains a clean and well-organized work area Represents Mobility Options in a professional manner to our service partners, and the community Other duties as required/assigned QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required. High school diploma or equivalent, such as GED, required One or more years of Customer Service experience preferred Must be able to work shifts, or flexible work schedules as needed Ability to read, understand, interpret, and explain transit system operating rules,regulations, policies, phases and routes Ability to communicate via telephone with clear speech and a pleasant phone manner. Must possess excellent verbal communication skills Ability to work as a member of a team Must be computer literate and proficient in the use of Microsoft Office Must be able to interact and communicate with diverse clients Must be able to demonstrate poise, tactfulness, and diplomacy and have a high level of interpersonal skills to handle sensitive and confidential situations Must undergo a pre-employment drug test once offered a position Must be willing to undergo a criminal and employment background check once offered a position Travel requirement (as a percent): WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work shifts or flexible work schedules as needed. 85% of work is accomplished indoors and in air conditioned or well-ventilated facilities. Work is accomplished in an office or in a cubicle space equipped with a telephone and computer. The employee is generally subjected to long periods spent sitting, typing, orlooking at a computer screen. Employee may periodically need to travel locally. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for long periods;use hands and fingers to type, manipulate, handle or feel; and talk and hear. The employee is frequently required to reach with hands and arms. The employee isoccasionally required to stand, walk, balance, and stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally list and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to focus; long periods are spent looking at a computer. 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities. Work is accomplished in an office or in a cubicle space equipped with a telephone and computer. #IND123

Benefits: Simple IRA Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Flexible schedule Training & development ABOUT OUR AGENCY: Our agency has been proudly serving the community since 2007 and is home to a team of six. We offer a Simple IRA, major medical insurance, disability insurance, PTO, sick time, and competitive bonuses throughout the year to reward great work. We look for individuals with strong sales or customer service experience, excellent communication skills, adaptability, integrity, and a positive attitude. What makes our agency a great place to work is simple: we invest in our team. We provide strong training, proven systems, and a supportive culture where collaboration and professional growth thrive. With meaningful marketing support and clear processes in place, our team has the tools to succeed and build lasting careers. We're also proud to be deeply involved in our community through partnerships with the Southeast Chicago Chamber of Commerce, Chatham Business Association, and several local initiatives including leadership roles in housing and education programs. If you're looking to grow with a team that values both people and performance, this could be a great fit for you. ROLE DESCRIPTION: Charles Cathey - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Service Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market products or services that maximize value. You may also assist in developing strategies and establishing quotas for our agency. If you are energetic, goal-oriented, and sales-minded, we are excited to harness your talents in this rewarding opportunity to build your career. RESPONSIBILITIES: Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Work with the agent to establish and meet sales and service goals. Maintain a strong work ethic with a total commitment to success each and every day. Work alongside your agency's team to ensure successful, long-lasting customer relations. QUALIFICATIONS: Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Ability to effectively relate to a customer Property & Casualty license Life/Health license or ability to attain Bilingual Spanish preferred.

Benefits: Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Chris Scavo - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Convey shipping instructions to the customer services counter. Retrieve import documents and deliver export documents to and from aircraft. Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations. Accept Customer Service, Airline, Security, Service, Retail, Health

Benefits: Competitive salary Opportunity for advancement Training & development Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Requirements Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Self-motivated Bilingual - Spanish required Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

CodeHS is a comprehensive platform helping K-12 schools teach computer science. We provide curriculum, professional development, and a full software platform. CodeHS is used by millions of students and thousands of schools and districts around the US and the world. Mission The mission of CodeHS is to empower all students to meaningfully impact the future. We believe that in the 21st century, coding is a foundational skill, just like reading and writing. That's why we say: Read, Write, Code. Coding and computer science are essential skills for students to learn and schools to teach. About the role We are seeking a proactive and dedicated Account Specialist to manage a portfolio of several hundred small accounts. The role will be supporting either the CodeHS or Tynker products at the company. The ideal candidate will be responsible for ensuring high customer engagement, successfully renewing existing contracts, and identifying opportunities for account expansion. This role is pivotal in maintaining and enhancing customer satisfaction and retention. What you'll do Account Renewal: Lead the renewal process for all assigned accounts, ensuring timely and accurate contract renewals. Communicate with customers to confirm continuation and resolve any issues impacting the renewal process. Customer Engagement: Regularly engage with customers through various communication channels to understand their needs, gather feedback, and ensure a high level of satisfaction. Monitor engagement metrics and develop strategies to improve them. Expansion Opportunities: Identify and capitalize on opportunities to expand account services and products based on customer usage and feedback. Collaborate with sales teams to drive additional revenue. Account Management: Maintain detailed records of account activity, preferences, and feedback. Utilize CRM systems to track customer interactions, manage workflows, and ensure all account information is up-to-date. Customer Support: Serve as a primary contact for account inquiries and issues. Provide high-quality support and swift resolutions to enhance customer satisfaction. Qualifications Passionate about improving access to quality education Some experience in account management, customer success, or a similar role, preferably within a technology or software company. Strong ability to manage and prioritize multiple accounts and tasks effectively. Excellent communication and interpersonal skills, with a knack for building rapport with clients. Experience working with CRM software and proficiency in Google Suite or similar tools. Strong written and verbal communication skills Extremely organized and detail oriented Interest in personally learning more about coding Teaching experience or working in the educational system preferred You're a great fit for this position if you are passionate about improving education, building strong relationships, going the extra mile to solve problems creatively, and working on the forefront to use technology to improve education. Location * Full Office - This role is a 5 days a week office role in the CodeHS Chicago Office in River North. Compensation * Base Salary: $60,000 * Incentive Compensation: $10,000-$15,000 * On Track Earnings: $70,000-$75,000 Incentive compensation is based on renewals of customer accounts. Company Values Encourage Teaching and Learning CodeHS is about providing excellent teaching and learning opportunities in computer science for students all over the world. We value creating fun, accessible and creative learning experiences for teachers, for students, and for team members at CodeHS. We believe that education-and specifically coding-within the formal K-12 system, the higher-education system, and beyond has the power to allow everyone to unlock their full potential. Create a Direct Positive Impact At CodeHS we value creating a direct positive social impact with our work. We work directly with students, teachers, schools and districts to implement computer science classes. Through building great curriculum, tools and resources to allow high schools to teach computer science, we can create a direct educational benefit to students to help explore the limitless world of computing. We believe that expanding access to computer science education will empower students to take an active role in creating the future. Make It Fun and Creative Bringing fun and creativity to every aspect of our work is a main focus for us at CodeHS. It starts with a fun, friendly and accessible curriculum, that allows students the opportunity to build creatively and engage in thoughtful problem solving. We also focus on developing a creative and fun environment to work in, and think that this allows us to bring novel approaches to challenging problems. Computing is about logic-but it's also about creativity-and we hope to share that excitement with teachers and students through CodeHS. Our Operating Practices Get the job done We figure out the real problem to be solved and take ownership over seeing it to completion. We help move things across the finish line. Bring context and big picture awareness We consider the projects we work on in their context and see how our projects impact the team, company, and the customer. Adaptable We adapt to changing needs across customers and the team, and make good plans but know that they can change as we get new information. Growth Mindset We're always looking to learn and improve, and we share that mindset with teachers and students. We're working to improve individually and as a team. Team player We help out our teammates and we're team players. We make decisions with a team first approach and strive to act in the best interest of the company as a whole. Constructive and solution oriented When approached with problems and roadblocks, we're constructive and solution oriented. We think through problems and tradeoffs, proactively finding solutions. Good vibes We bring positive energy whether in person or virtually to help contribute to making a positive work environment for everyone. Follow through We make sure to do what we say we are going to do for team members and for customers. We're proactive, dependable and reliable in the work that we do. CodeHS is an equal opportunity employer. CodeHS maintains a drug-free workplace.

Billing Resolution Analyst Duration: 6-month contract Pay Rate: $19.58/hour Requirements: Experience with Oracle EBS and Salesforce Billing preferred. Excellent written and verbal communication skills. Proficiency in Microsoft Office, especially Excel. Ability to work independently in a fast‑paced environment. Strong customer service orientation. High attention to detail. Self‑motivated and able to work effectively in a team setting. Plusses: Experience working cross‑functionally with internal business groups Knowledge of contract structures, billing processes, or payment reconciliation Familiarity with dealer, OEM, or partner accounting environments Experience managing disputes, credit memos, or billing adjustments Strong organizational and prioritization skills in a deadline‑driven environment Position Overview: Insight Global is seeking a Resolution Analyst I to support the company's billing, accounts receivable, and dispute resolution processes. This role is responsible for resolving escalated client issues, researching billing discrepancies, performing account reconciliations, and ensuring timely and accurate processing of payments and adjustments. The analyst will proactively engage with clients regarding account status and collaborate closely with internal departments to maintain accurate financial and contractual records.

If you would like to submit your resume to express interest in teaching roles that may open at our school, please select "Apply Now." A member of our hiring team will reach out in the future if any roles fit your skillset or may be of interest to you.