Billing representative jobs in Richmond, VA - 212 jobs

Are you passionate about providing exceptional service? Do you thrive in a fast-paced, environment? Do you love to solve problems? Look no further! We're seeking a Customer Service Representative to join our team. About us: We are a growing acoustical product manufacturer who is forward thinking, believes in continuous improvement that values integrity and innovation. Brief Summary: The CSR or Customer Service Representative serves as the first point of contact for customers who have questions or issues related to a company's products or services. ACTIVITES/TASKS Manage a high volume of incoming phone calls. Answers / manages phone calls, voice mails, emails, and other communications. Fields all customer inquiries and responds to / manages same. Directs customers to other staff when additional technical assistance is needed. Generate sales leads or upsell opportunities if possible Identify and assess customer needs to achieve satisfaction Build sustainable relationships with customer accounts through open and interactive communication Troubleshoot and investigate customer inquiries or complaints. Ensure excellent service standards and maintain high customer satisfaction. Participates in the daily management process every day. As for all team members, this role also tracks / plots data as assigned, and leads problem solving initiatives as assigned. Supports and fully participates in the company's continuous improvement processes. “Follows and Lives” the company's stated values. Flexibility to work extended hours and overtime as required to support inquiries Nationwide Uses customer complaints and review feedback to improve website design, service offerings, and customer satisfaction. Assists with responses and resolution of customer issues and complaints. Oversees corrections and improvements to product offerings to ensure accurate, competitive product positioning. Regularly evaluates competitors with respect to pricing, delivery, service, quality, etc. and works with required production, sourcing, and web developers to offer best value in the industry. Other duties and projects as may be assigned. PHYSICAL REQUIREMENTS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Extensive time spent sitting at a desk typing and speaking on phone Ability to work in a high stress, face paced environment Periodically subject to construction or warehouse environments PROFESSIONAL COMPETENCIES DESIRED AS degree in related field or relevant work experience in manufacturing / ERP environment. BS degree preferred but not required. APICS or similar certifications preferred. (Company supports earning or continuing relevant certifications) A minimum of 3 years' work experience in a customer service role required. High proficiency in Microsoft Office suite required. ERP data entry experience preferred. Self-motivated, high-energy level and a “willingness to go the extra mile”. Excellent writing and verbal communication skills. Strong follow-through skills to complete tasks “on time” and accurately. Knowledge of Bill of Materials and Production Routers. Excellent communication skills and a positive attitude Strong problem-solving abilities Patience and empathy Ability to multitask and prioritize effectively Quick learner who pays attention to detail SAFETY REQUIREMENTS Adheres to Acoustical Solutions Health & Safety manual Attends all company safety meetings. Ability to lift 25 pounds. Wears appropriate PPE when required. PERKS: Competitive salary and benefits package Opportunities for growth and advancement Fun supportive team culture

Customer Service Representative 1 year Contract Virginia (100% on-site) Provide front-line support to customers by phone and email, resolve inquiries and complaints, maintain accurate service records, and ensure customers receive the correct information or are referred to the appropriate department, all while following company policies and procedures. Responsibilities: In this role you will respond to inbound phone calls and email requests daily with timely, professional service while creating, updating, and maintaining accurate records in the CRM/ticketing system. Resolve customer complaints and issues and escalate when appropriate; provide resources, product and service information, and clear guidance to customers. Triage requests to ensure clients are referred to the correct department, strictly adhering to company policies, procedures, and compliance/privacy standards during all interactions. Meet or exceed service-level targets for response and resolution times and customer satisfaction, document resolutions, and contribute to internal knowledge base articles. Collaborate with cross-functional teams such as operations, billing, and technical support to resolve issues, and identify recurring problems to recommend process improvements. Qualifications: Excellent customer service skills Ability to provide the appropriate service and information or refer clients to another department Clear verbal and written communication skills with a strong command of the English language Strong attention to detail and accurate data entry Ability to work well in a team environment Multitasking skills and strong organizational abilities Ability to remain calm and professional under high-stress situations and de-escalate conflict Computer literacy, including email, web-based tools, and basic office applications; familiarity with CRM/ticketing systems is a plus Experience working in a customer service environment is required

Full-time Description ABOUT US: Our focus is to provide our patients with the best healthcare experience through innovation, professionalism and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled and empathetic to our patient needs. We continuously look for ways to improve our patient's experience through data analytics, patient surveys and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training. POSITION SUMMARY The Patient Communications Representative I for the Call Center will contribute to the fulfillment of all patient schedules. They play an important role in patient experience within the revenue cycle. They are a welcoming voice for all our patients and set the tone for patient care. KEY RESPONSIBILITIES: Always positive and friendly with patients, co-workers and anyone who calls in to Verifies patient information and confirms insurance information and referral status.?? Obtains and retains knowledge of insurance company participation and requirements including when an authorization is needed, or when a referral is needed. Registers patients correctly in the computer, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance Answers general questions for patients following established guidelines. Assists with answering and triaging incoming telephone calls and routing them according Answers and screens telephone calls appropriately and gives non-medical instructions to patients in preparation for their visit to the office. Serves as primary appointment scheduler for all physicians and other resources in clinic, using the provided scheduling guide. Answers questions regarding insurance billing and office financial policies Provides the highest level of customer service to all patients. Ensures confidentiality of medical records and patient information in accordance with HIPAA. Performs regular schedule optimization REQUIREMENTS: High school diploma or equivalent required.? Positive attitude and a love for helping others! Prior experience in a fast-paced medical office and in electronic health record preferred.? KNOWLEDGE, SKILLS, AND ABILITIES: Patient Experience - Understanding and anticipate the patient's needs. Proactively strives to exceed our patient's expectations and provide ongoing education and communication. Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership. Professionalism- Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances. Excellent Communication Skills - written & verbal. Focus on active listening to better understand the needs of co-workers and patients. Drive for Results - Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes. Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness. Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization. Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism. Forward-thinking attitude - Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company. Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities. OWNERSHIP SKILLS: Help foster a positive workplace environment that encourages accountability, collaboration and transparency. Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses. Pride in one's work by asking questions when needed, providing feedback and completed job tasks in a timely manner. Aligning job responsibilities and projects with the company's goal and mission. Pro-active measures in daily work that anticipates problems and develops solutions. Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays. Confidence to express ideas and solutions during meetings or projects. Openness to other employee's opinions and feedback. Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities. Offer solutions to problems rather than presenting issues. Ask for constructive feedback regarding job performance. Share responsibility for actively maintaining "workload items" for clinical and support buckets. PHYSICAL REQUIREMENT: Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making. Must be able to be stationary for prolonged periods of time COGNITIVE REQUIREMENT: Executes tasks independently. Learns and memorizes tasks. Maintains concentration/focus on tasks. Performs task in a demanding environment requiring multi-task and prioritize work. Must be comfortable working and interacting with large groups of people daily BENEFITS & PERKS: Generous PTO allowance Holiday Pay Health, Dental & Vision Life Insurance Short-term disability Long-term disability 401k with discretionary match Uniform Allowance (clinic only) Professional Development SEES Group LLC. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.

Full-time Description We are seeking a highly organized and detail-oriented individual to join our team as a Patient Care Coordinator. The successful candidate will be responsible for various front desk and administrative duties to ensure smooth operations within our medical office. We offer a comprehensive benefits package and competitive compensation. This position will serve primarily one of our three Richmond offices and will rotate as needed for coverage throughout. Key Responsibilities: Check patients in upon arrival, ensuring that all patient information and insurance eligibility are updated and accurate. Collect time-of-service payments for current and outstanding balances and copays. Efficiently check patients out and process claims. Answer phones promptly and professionally, assisting patients or directing calls to the appropriate person or department. Schedule patient appointments accurately, utilizing EMR systems. (Athena preferred) Check voicemails regularly throughout the day and promptly return calls, ensuring no delay in communication with patients. Prepare patient charts for all doctors, including organizing and filing lab results from LabCorp and hospital records in our electronic medical records system (Athena). Assist in other office for coverage as needed. Requirements High school diploma or equivalent; additional education or certification in medical administration is a plus. Proven experience in a medical office setting, preferably in a receptionist or administrative role. Proficiency in using electronic medical records (EMR) systems, with experience in Athena being advantageous. Strong organizational skills and attention to detail. Excellent interpersonal and communication skills. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Knowledge of medical billing procedures and insurance verification processes. Flexibility to adapt to changing priorities and responsibilities. Salary Description $22

About Us Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient's unique needs. Our providers are leaders in personal injury and workers' compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential. Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes. Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach. Bilingual ability in Spanish and English required. Job Duties Provide administrative support to departmental physicians/supervisor/manager/administrators to include receiving and disseminating of telephone/fax messages in a timely and appropriate manner using clinic and your name Provide consistent support/coverage as needed per departmental policy Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner Assist with the distributing of reports, records, and messages maintaining patient and clinic confidentiality Assist with maintaining internal/external supply inventory Maintain on-site presence during business hours Comply with Micro MD and BSO departmental billing functions. Post patient charges and payments Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy Maintain the office in a neat and orderly fashion. Assist in maintaining a safe environment Assist Manager and District Manager in completing request for medical records and any and all requests Maintain charts in proper order, inserting forms and reports in the appropriate location, making certain all forms as well as dictations are completed Copy materials, obtains mail when requested. Initiates, prepares, updates forms, reports, and records on a routine basis Respond to corporate/physician/patient/family/attorney, inter/intra departmental general inquiries and ambiguous situations Utilize QIP principles/techniques for organizational change and systems modification Operate and maintain pertinent office machines/equipment to include fax, computers, copiers, etc. Assist with the collection, sorting and distribution of departmental mail/correspondences/ faxes/phone messages in a timely manner Perform other duties and assignments as directed and/or necessary Interview patients / collects information and enters into computer Ensure patients' paperwork and Micro MD match Verify insurance and documents in computer using account case notes Explain Excelsia Injury Care paperwork to patients and ensure they understand. Witness patient signatures Maintain office in neat and orderly manner Scanning and uploading paperwork to the EHR, if applicable Other duties as assigned Minimum Requirements High school diploma or GED equivalent 6 months+ of medical experience in an administrative physician office setting Previous computer skills to include data entry, Word, Outlook, etc. Additional Skills/Competencies Ability to handle multiple tasks and responsibilities Basic telephone and computer skills Tact and skill in patient management Excellent communication and organizational skills Basic understanding of medical office procedures Ability to effectively interact with doctors, patients and co-workers Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration) Physical/Mental Requirements Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs. Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include: Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date. Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year. Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund. Discounts on shopping and travel perks through WorkingAdvantage. 401(k) retirement plan with employer match. Paid training opportunities and Education Assistance Program. Employee Referral Bonus Program Diversity Statement Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.

The Patient Concierge Representative coordinates and schedule appointments and be a primary point of contact for patients with initial consults/appointments, treatment plans (i.e. infusion, outpatient diagnostic services) for multiple locations and multiple services to include the following: Reviews whether medical records are received, appointment lists or scanned documents are in order to ensure that all documents are available to support complete and thorough evaluation. Interfaces with nursing staff regarding appropriateness of appointment and obtains preauthorization as required. Monitors patient cancellations for appointments, processes cancellations in a timely manner, and where appropriate, utilizes wait lists to offer improved access to the clinics for new and established patients. Provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. Schedules or reschedules initial consults/appointments, as appropriate, for multiple locations. Performs all aspects of the Patient Access Rep position, as needed.Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Minimum of two (2) years of previous patient scheduling/registration work experience in a healthcare setting Strong customer service skills and patient/customer centered focus in positive manner in all situations Experience PREFERRED: Three (3) years' work experience with medical insurance, HMO, managed care, GE/IDX, Cerner order entry; appointment scheduling and medical terminology Education/training REQUIRED: High school graduate or equivalent Education/training PREFERRED: Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field Independent action(s) required: Performs daily activities with minimal supervision. Functions in a self-directed manner to accomplish routine activities. Notifies management, immediately, of issues involving violation of VCUHS policies or procedures. Supervisory responsibilities (if applicable): N/A Additional position requirements: N/A Age Specific groups served: N/A Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting 50-100 lbs. Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive), Repetitive motion Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change Days EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

SUMMARY DESCRIPTION The Medical Billing Specialist is responsible for entering surgery charges, after review of the operative report. The medical billing specialist may also be assigned other work in the dept as needed. RESPONSIBILITIES Reviews op reports to verify the codes that were authorized were documented. Applies appropriate coding methodology to prevent a bundling denial, which includes using modifiers as needed. If changes are found in the op report or on the change report from the surgery center, it is necessary to work with the surgery scheduler to have the pre-authorization requirements of the new codes verified/updated. Works the missing ticket report for all scheduled surgeries. May be asked to post remits, credit balance report as needed. If there is a discrepancy found while reviewing the op report, it may be necessary to query the physician to clarify the procedure performed via text, email or EMR message. Weekly email is completed to the physicians including ASC president and the Director of Revenue Cycle Management to inquire about incomplete or missing op reports. Works all visit category 4 accounts on the AR within one week of assignment All other duties as assigned. QUALIFICATIONS A high school diploma; Certified Professional Coder, it is necessary to maintain CEU's; Experience in a medical office setting, preferably at least 2 years and preferably with billing functions; Excellent communication and customer service skills; Basic knowledge of keyboard and accurate data entry skills; Technical skills sufficient to be able to run reports and interpret data; A team player who is able to facilitate people working together in a collegial and efficient manner; Ability to communicate clearly in person and/or on the phone and establish/maintain cooperative relationships with patients, physicians and staff; Ability to organize and prioritize tasks effectively; Ability to read, understand and follow oral and written instructions. ENVIRONMENTAL/WORKING CONDITIONS Medical office setting. Well-lit and well-ventilated adequate space. Some exposure to communicable diseases and other conditions common to a clinical environment. PHYSICAL/MENTAL DEMANDS Requires sitting for extensive periods of time. Must be able to view a computer screen for an extended period. Light lifting required up to 15 lbs. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier, and such other equipment, as necessary.

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Full-time Description The Atlantic Vision Partners Way At Atlantic Vision Partners, we want our employees to love coming to work and doing what they love - helping our patients see more clearly! We provide our employees with continued support through: · On-Site Training · Unlimited career growth opportunities within our 45 clinics in Virginia, North Carolina, and Tennessee, · Paid Certified Accreditations, and · Unmatched resources like in-house tools to help serve our patients. Your Mission As a Patient Communication Representative, you will serve as the first line of contact for our community with our practices. You will play a key role in ensuring that patients are greeted on the phone with a kind, courteous, and professional demeanor. You help patients with smooth scheduling. You strive to master the art of great customer service and patient interaction. Come where you can flourish! What You'll Do Answer inbound calls promptly and professionally. Provide information about the eye care services offered, office hours, and other general inquiries. Book and confirm eye exams, consultations, and follow-up appointments based on patient needs and doctor availability. Reschedule or cancel appointments as requested by patients. Accurately enter and update patient information, including contact details and medical history, into the system. Verify and process insurance details, including pre-authorizations if required. Address patient concerns and questions with empathy and professionalism. Resolve any issues related to appointments or services. Document call details and patient interactions in the system. Coordinate with office staff to manage patient flow and ensure smooth operations. Adhere to privacy and confidentiality regulations to protect patient information. Follow office protocols and procedures to maintain high standards of service. Requirements High school diploma, GED or equivalent certification At least 2 years customer service experience or 2 years of call center experience Experience in a healthcare setting, especially in ophthalmology or optometry, is a plus. Excellent verbal and written communication skills. Ability to convey information clearly and professionally. Strong interpersonal skills with a focus on patient satisfaction. Ability to handle difficult situations and resolve conflicts effectively. Proficiency with computer systems and software, including appointment scheduling software and electronic health records (EHR). Familiarity with telephone systems and standard office equipment. Strong organizational skills with the ability to manage multiple tasks and prioritize effectively. Attention to detail for accurate appointment scheduling and data entry. Ability to troubleshoot issues related to scheduling, patient inquiries, and system problems. Understanding of and adherence to privacy regulations and confidentiality standards, especially concerning patient information. Ability to work collaboratively with other team members and healthcare professionals. Willingness to adapt to changes in procedures, schedules, and patient needs.

Job Description The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency. Essential Functions/Responsibilities: Entering patient demographic and insurance information accurately. Registering telemedicine patients through the electronic medical record (EMR) system. Serving as the primary contact between patients and the medical personnel. Greeting patients upon arrival with a friendly demeanor and helpful attitude. Confirming insurance eligibility. Collecting co-pays and balances due at the time of registration. Reconciling payments at the end of each shift. Addressing accounts that are past due at the time of registration. Answering incoming phone calls and forwarding to the appropriate parties. Interpreting billing statements. Posting incoming Account Receivables payments. Participating in mandatory trainings and attending staff meetings. Assisting in the duties required to properly open and close the building to receive patients. Faxing and/or emailing confirmed lab results to the appropriate parties. Requesting pre-authorization of credit cards. Setting up installment payment plans. Practicing and promoting positive customer and peer relations. Maintaining a clean work environment (i.e. ensuring that the work area and staff lounge are tidy and all equipment and utensils are put away at the end of each shift). Reporting all parent/patient complaints to the manager in a timely manner to allow for appropriate actions to be taken. Knowledge, Skills, and Abilities: Computer literacy (log in, log out, search engines, etc.) Knowledge of electronic medical record (EMR) systems Strong telephone and in-person communication skills Outstanding customer service and interpersonal skills Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations Required Education/Experience: High School Diploma or GED required Ability to type 40 WPM with 90% accuracy One year experience in patient registration (preferred) One year experience with health insurance (preferred)

At SUI, we protect organizations who lend, support and invest in the community by providing insurance, escrow, compliance, and risk management solutions. We appreciate and understand the unique challenges of properly insuring and tracking insurance for community banks, auto finance companies and other local or regional lenders or investors. Job Summary: The Account Assistant is responsible for providing operational and/or administrative support on accounts. This may include posting funds received, generating quotes, reconciling daily GL reports, managing mail, verifying insurance status, issuing certificates of insurance, cancelling policies, and other customer service. Key Responsibilities: Reconciling the General Ledger reports for Collateral Protection Insurance (CPI) and Mortgage/Hazard insurance Update monthly Surplus Lines totals by state Research and reconcile past due premiums and outstanding refund checks, including contacting agents and/or lenders for status updates Create and issue flood quotes and applicable sorting by lender Organize and generate monthly renewal letters Perform call companies to verify coverage or obtain additional information to determine status of lender placed coverage. Accurately and thoroughly update tracking notes Consult with more experienced team members as needed to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies Coordinate customer service and support for billing, cancellations, insurance status, and refunds i.e. daily scanning, filing, copying documents, stuffing/folding monthly invoices and outgoing mail Coordinate daily cancellation tickets and pull corresponding insurance documentation Makes suggestions on improving work procedures Maintains appropriate professional working relationships with retail agents, clients, carriers and vendors Other related projects as assigned Qualifications: High school diploma or GED and three years of related experience; some college/university preferred. Why Choose Us? Competitive Compensation: Base salary commensurate with experience. Paid Time Off: 17 PTO days annually, 9 company holidays, and 2 floating holidays. Work-Life Balance: Enjoy a casual dress code and a flexible work environment. Career Development: Access to professional growth opportunities and tuition assistance. Retirement Savings: Company 401(k) match to support your financial future. If you are a detail-oriented professional who thrives in a fast-paced environment, we encourage you to apply. Please send your cover letter and resume to our Human Resources department. Equal Opportunity Employer - We encourage qualified veterans and minorities to apply.

State Farm Insurance Agent located in Glen Allen, VA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Reggie Dickerson - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Responsibilities Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Salary plus commission/bonus Health benefits Profit sharing Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $$500 towards licensing reimbursement after 6 months of employment Requirements Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams Self-motivated Detail oriented Ability to make presentations to potential customers Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

The Patient Concierge Representative coordinates and schedule appointments and be a primary point of contact for patients with initial consults/appointments, treatment plans (i.e. infusion, outpatient diagnostic services) for multiple locations and multiple services to include the following: Reviews whether medical records are received, appointment lists or scanned documents are in order to ensure that all documents are available to support complete and thorough evaluation. Interfaces with nursing staff regarding appropriateness of appointment and obtains preauthorization as required. Monitors patient cancellations for appointments, processes cancellations in a timely manner, and where appropriate, utilizes wait lists to offer improved access to the clinics for new and established patients. Provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. Schedules or reschedules initial consults/appointments, as appropriate, for multiple locations. Performs all aspects of the Patient Access Rep position, as needed.Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Minimum of two (2) years of previous patient scheduling/registration work experience in a healthcare setting Strong customer service skills and patient/customer centered focus in positive manner in all situations Experience PREFERRED: Three (3) years' work experience with medical insurance, HMO, managed care, GE/IDX, Cerner order entry; appointment scheduling and medical terminology Education/training REQUIRED: High school graduate or equivalent Education/training PREFERRED: Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field Independent action(s) required: Performs daily activities with minimal supervision. Functions in a self-directed manner to accomplish routine activities. Notifies management, immediately, of issues involving violation of VCUHS policies or procedures. Supervisory responsibilities (if applicable): N/A Additional position requirements: N/A Age Specific groups served: N/A Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting 50-100 lbs. Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive), Repetitive motion Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change Days EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

Job DescriptionBenefits: Hiring bonus Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development 401(k) matching ROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Mike Kuebler - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Provide information about insurance products and services. Assist customers with policy applications and renewals. Handle customer inquiries and provide timely responses. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Experience in customer service or sales preferred.

Job DescriptionDescription: We are seeking a highly organized and detail-oriented individual to join our team as a Patient Care Coordinator. The successful candidate will be responsible for various front desk and administrative duties to ensure smooth operations within our medical office. We offer a comprehensive benefits package and competitive compensation. This position will serve primarily one of our three Richmond offices and will rotate as needed for coverage throughout. Key Responsibilities: Check patients in upon arrival, ensuring that all patient information and insurance eligibility are updated and accurate. Collect time-of-service payments for current and outstanding balances and copays. Efficiently check patients out and process claims. Answer phones promptly and professionally, assisting patients or directing calls to the appropriate person or department. Schedule patient appointments accurately, utilizing EMR systems. (Athena preferred) Check voicemails regularly throughout the day and promptly return calls, ensuring no delay in communication with patients. Prepare patient charts for all doctors, including organizing and filing lab results from LabCorp and hospital records in our electronic medical records system (Athena). Assist in other office for coverage as needed. Requirements: High school diploma or equivalent; additional education or certification in medical administration is a plus. Proven experience in a medical office setting, preferably in a receptionist or administrative role. Proficiency in using electronic medical records (EMR) systems, with experience in Athena being advantageous. Strong organizational skills and attention to detail. Excellent interpersonal and communication skills. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Knowledge of medical billing procedures and insurance verification processes. Flexibility to adapt to changing priorities and responsibilities.

SUMMARY DESCRIPTION The Medical Billing Specialist is responsible for entering surgery charges, after review of the operative report. The medical billing specialist may also be assigned other work in the dept as needed. RESPONSIBILITIES Reviews op reports to verify the codes that were authorized were documented. Applies appropriate coding methodology to prevent a bundling denial, which includes using modifiers as needed. If changes are found in the op report or on the change report from the surgery center, it is necessary to work with the surgery scheduler to have the pre-authorization requirements of the new codes verified/updated. Works the missing ticket report for all scheduled surgeries. May be asked to post remits, credit balance report as needed. If there is a discrepancy found while reviewing the op report, it may be necessary to query the physician to clarify the procedure performed via text, email or EMR message. Weekly email is completed to the physicians including ASC president and the Director of Revenue Cycle Management to inquire about incomplete or missing op reports. Works all visit category 4 accounts on the AR within one week of assignment All other duties as assigned. QUALIFICATIONS A high school diploma; Certified Professional Coder, it is necessary to maintain CEU's; Experience in a medical office setting, preferably at least 2 years and preferably with billing functions; Excellent communication and customer service skills; Basic knowledge of keyboard and accurate data entry skills; Technical skills sufficient to be able to run reports and interpret data; A team player who is able to facilitate people working together in a collegial and efficient manner; Ability to communicate clearly in person and/or on the phone and establish/maintain cooperative relationships with patients, physicians and staff; Ability to organize and prioritize tasks effectively; Ability to read, understand and follow oral and written instructions. ENVIRONMENTAL/WORKING CONDITIONS Medical office setting. Well-lit and well-ventilated adequate space. Some exposure to communicable diseases and other conditions common to a clinical environment. PHYSICAL/MENTAL DEMANDS Requires sitting for extensive periods of time. Must be able to view a computer screen for an extended period. Light lifting required up to 15 lbs. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier, and such other equipment, as necessary.

The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency. Essential Functions/Responsibilities: Entering patient demographic and insurance information accurately. Registering telemedicine patients through the electronic medical record (EMR) system. Serving as the primary contact between patients and the medical personnel. Greeting patients upon arrival with a friendly demeanor and helpful attitude. Confirming insurance eligibility. Collecting co-pays and balances due at the time of registration. Reconciling payments at the end of each shift. Addressing accounts that are past due at the time of registration. Answering incoming phone calls and forwarding to the appropriate parties. Interpreting billing statements. Posting incoming Account Receivables payments. Participating in mandatory trainings and attending staff meetings. Assisting in the duties required to properly open and close the building to receive patients. Faxing and/or emailing confirmed lab results to the appropriate parties. Requesting pre-authorization of credit cards. Setting up installment payment plans. Practicing and promoting positive customer and peer relations. Maintaining a clean work environment (i.e. ensuring that the work area and staff lounge are tidy and all equipment and utensils are put away at the end of each shift). Reporting all parent/patient complaints to the manager in a timely manner to allow for appropriate actions to be taken. Knowledge, Skills, and Abilities: Computer literacy (log in, log out, search engines, etc.) Knowledge of electronic medical record (EMR) systems Strong telephone and in-person communication skills Outstanding customer service and interpersonal skills Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations Required Education/Experience: High School Diploma or GED required Ability to type 40 WPM with 90% accuracy One year experience in patient registration (preferred) One year experience with health insurance (preferred)

**$1,000 Sign On Bonus for offers accepted by February 28, 2026. Terms and Conditions apply** A Patient Access Senior Representative demonstrates strong customer service orientation while handling all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. The Patient Access Senior Representative greets patients; secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems and collects co-pay (if applicable), and assists with financial counseling and financial clearance, as necessary. The Patient Access Senior Representative performs all aspects of the Patient Access Rep position as needed.Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Minimum of one (1) year of previous patient scheduling/registration work experience in a healthcare setting. Strong customer service skills and patient/customer centered focus in positive manner in all situations. Experience PREFERRED: N/A Education/training REQUIRED: High school diploma or equivalent Education/training PREFERRED: Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program Independent action(s) required: Able to cross cover all Patient access functions within the department and/or clinic. Functions in a self-directed manner to accomplish routine activities. Responsible for orienting and training new hires to service area. Notifies supervisor, immediately, of issues involving violation of VCUHS policies or procedures. Job duties may include the access to and/or contact with medications and related supplies. Supervisory responsibilities (if applicable): Provides training, mentorship, and assists in onboarding of new members on the team. Additional position requirements: Depending on the assigned area, may be required to work off-shifts and/or weekend and holidays. May be considered part of essential staffing, depending on the assigned area. Age Specific groups served: N/A Physical Requirements (includes use of assistance devices as appropriate): Physical - Lifting less than 20 lbs. Activities: Prolonged sitting, Walking (distance) Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change Rotating EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

**$1,000 Sign On Bonus for offers accepted by February 28, 2026. Terms and Conditions apply** The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and provides supervision of clerical activities. The Patient Access Representative handles all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. This position also secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems and collects co-pay (if applicable), and assists with financial counseling and financial clearance, as necessary. Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Previous experience with computers, Microsoft Office software and navigating the Internet. Previous experience keyboarding with the ability to type 40 words per minute. Experience PREFERRED: Work experience with medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, and appointment scheduling. Previous work experience in a healthcare setting and knowledge of medical terminology. Education/training REQUIRED: High school graduate or GED Education/training PREFERRED: Associate's or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program. Independent action(s) required: Able to perform daily activities with minimal supervision: being self directed in the accomplishment of routine activities. Issues that involve violation of VCUHS policy or procedures that involve conflicts of a sensitive nature, or that would be considered unusual in nature are to be brought to the attention of the clinical coordinator or designee promptly as would be warranted by the immediacy of the issue. Performs daily activities with minimal supervision. Notifies supervisor of issues involving violation of VCUHS policies or procedures. Functions in a self-directed manner to accomplishments of routine activities. Supervisory responsibilities (if applicable): N/A Additional position requirements: Depending on assignment, may be required to work off-shifts and/or weekend and holidays. Incumbents may be considered essential depending on departmental assignment. Age Specific groups served: All Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting less than 20 lbs. Lifting 50-100 lbs. Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive) Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change Rotating EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.