Join Our Team as a Customer Service Representative
At Rocky Mountain Air Solutions, we make life better - for our customers and for each other. We don't just fill orders-we fuel industries and build lasting relationships. We're looking for driven, dependable individuals to join our customer service team in Laramie, Wyoming. If you thrive in an industrial environment, enjoy solving problems, and want to grow with a company that values your contributions, this is your opportunity.
Key Responsibilities
Drive branch sales performance through out-bound calls to potential and existing customers
Assist customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.)
Troubleshoot complex issues with customer processes/needs
Complete warehouse-related activities such as cycle counting, shipping and receiving of product
Support the branch delivery driver role via logistical support and sometimes back-up delivery driving
Why You'll Love It Here
At Rocky Mountain Air Solutions, we believe in empowering our team and providing opportunities for growth and development. Here's what you can expect:
Collaborative Culture: You'll join a supportive team that values professionalism, accuracy, and collaboration.
Hands-On Learning: We'll train you on everything from industrial gases to welding equipment-no prior experience required.
Career Growth: Our rotational training program sets you up for long-term success, including obtaining your CDL B with HAZMAT endorsement.
Meaningful Work: You'll help customers solve real problems and keep essential industries running smoothly.
What We're Looking For
A bachelor's degree (preferred)
Strong attention to detail and problem-solving skills
A team player who can also work independently
Physical ability to move gas cylinders and 60 lb. boxes
A valid driver's license with a clean record
The Logistics
Monday-Friday daytime hours
On-call rotation with minimal after-hours demand
Travel to other branches during your first year of training (expenses covered)
Compensation & Benefits
Starting pay: $24-26/hour (based on experience)
Medical, dental, life, and long-term disability insurance
401K + quarterly profit sharing
Paid holidays, vacation, and sick time
$24-26 hourly 5d ago
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AR Billing Representative
Casper Medical Imaging
Billing representative job in Wyoming
The AR Medical Biller will be flexible and adaptive, anticipating growth within our expanding outpatient practice to include adding multiple sites as well as providers to our billing matrix. The ability to adapt to a growth mindset and be willing to learn and take accountability is a must for any individual within the walls of CMI and OPR. Empathic and positive attitude is a required mindset for all employees as it is our duty to connect on a stelar level with one another as co-workers, but even more important is our patience and referring providers.
We practice PATIENT with our peers and all individuals we come in contact with within our scope.
Professional | Accountable | Timely | Intentional | Navigate | Thank You
RESPONSIBILITES
Continuously monitor, follow up, and assist in the processing of all revenue cycle functions.
Assist with processing insurance claims including submission, claim correction and resubmission.
Ensures claims are successfully submitted & received at the payer level.
Follows-up on unpaid insurance claims and contacts insurance companies to resolve claims issues.
Works insurance ticklers, monitors timely processing of claims by insurance companies, and ensures proper reimbursement is received for all services and claims.
Preparation and submission of claim level appeals when claim is not processed or paid correctly.
Assist patients to resolve insurance claim issues and self-pay balance payment options.
PRIMARY INTERACTIONS
Internal - Supervisor, co-workers, physicians & patients.
External - Insurance companies, referring physician offices, patients, and the public.
COMPETENCIES
Accuracy is critical.
Attention to detail is vital.
The ability to multitask is important.
Professionalism
Positive attitude
Team player
MINIMUM REQUIREMENTS
Knowledge of billing software associated with healthcare offices.
Knowledge and understanding of the workings of medical offices and hospitals.
Knowledge of human anatomy and physiology
Exceptional organizational skills
Excellent customer service skills, internal and external
Must be fluent in English (read, write, comprehend, and speak)
Must comply with all HIPAA and OIG requirements.
Must be able to pass background check as well as drug and alcohol testing
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, speak, hear, use hands, handle documents, bend and stoop as needed, and reach with hands and arms. The position requires use of keyboard and computer regularly. Strong vision abilities to perform extensive computer-related work.
Work Experience
Preferably 1 year of experience in medical billing
Location: 1 Location
FLSA Status: FT Non-Exempt
Schedule: Minimum Requirements
Monday - Friday 8:00 AM - 5:00 PM (This will require flexibility due to patient load)
Basic Benefits (Health & Fringe)
Health
Dental
Vision
Basic and Voluntary Life and AD&D
Short- and Long-Term Disability
Safe Harbor Retirement
Profit Sharing Retirement
Supplemental (Aflac)
$33k-41k yearly est. 60d+ ago
Account Representative - State Farm Agent Team Member
Peter Scherbel-State Farm Agent
Billing representative job in Pinedale, WY
Job DescriptionBenefits:
Licensing paid by agency
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
Our agency opened in 2019 and currently has a team of two. Ive been with State Farm since 2011, starting out in homeowners and auto claims. Over time, I realized how many people didnt fully understand their insurance, and I wanted to be the one to help change that to educate and guide customers so they can protect what matters most.
Outside of the office, I coach a middle school swim team and love spending time outdoors, especially camping and fishing. Giving back is important to me, and Im proud to be involved with several local nonprofits.
We offer health benefits, flexibility, and paid licensing to support our team. Our culture is built on action and growth Im looking for someone whos self-motivated, doesnt wait to be told what to do, and is ready to help grow the business. If youre driven and want to be part of a small but passionate team, this could be the right place for you.
ROLE DESCRIPTION:
As Account Representative - State Farm Agent Team Member for Peter Scherbel - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Provide information about insurance products and services.
Assist customers with policy applications and renewals.
Handle customer inquiries and provide timely responses.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Experience in customer service or sales preferred.
$31k-44k yearly est. 21d ago
Patient Access Specialist (Full-time/Cody)
Billings Clinic 4.5
Billing representative job in Cody, WY
You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.
And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the Employee Benefits Guide.
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!
Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting. Click here to learn more!
Patient Access Specialist (Full-time/Cody)
CODY CLINIC - 6760 (BILLINGS CLINIC CODY CLINIC)
req11103
Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)
Starting Wage DOE: $17.00 - 21.25
Patient Access Specialists are instrumental in ensuring the efficient and effective flow of patients' access needs throughout the facility. In this full-time, temporary position you will be responsible for greeting and registering patients, gathering appropriate demographic and insurance information, scheduling appointments, laboratory tests and ancillary services and the collection of co-payments. Position must fully understand the ramification and impact of incomplete or inaccurate information to revenue cycle. Position may float to other areas within the facility to include nursing units, rehabilitation services, etc. to assist with patient flow.
Essential Job Functions
* Supports and models behaviors consistent with Billings Clinic's and facility's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
* Greets patients and identifies any red flag symptoms requiring triage/assessment by nurse, completes on-line registration information gathering complete demographic and insurance information that results in the ability to provide correct information for patients, guarantor, and insurance follow-up. Competently and courteously educates patients about various forms that require their signature.
* Schedules, reschedules and coordinates appointments in a manner that meets the patient's needs and assists the department in the management of patient flow utilizing knowledge of physician/non-physician scheduling protocols. May schedule and enter orders for ancillary services via the information systems. Instructs patients on specific preparations and/or restrictions necessary to prepare for ancillary procedures as defined by clinical protocols. Floats to provide front desk support at the various nursing units as may be needed.
* Initiates collection of co-payments in accordance with each patient's individual insurance requirements. Collects deposits on account from self-pay patients. Accepts all other payments on accounts and provides cash receipts for all transactions. Maintains and reconciles cash drawer bank deposit by following written reconciliation policies and procedures ensuring each cash drawer balances daily.
* Assists walk-in patients with non-encounter-based access (i.e., blood pressure checks) and coordinates communication with the clinical providers or other patient care staff as appropriate.
* Coordinates with patients, providers, nursing staff to ensure Medicaid Passport and other authorizations for referrals required by insurance carriers are obtained and entered into the scheduling system for reimbursement purpose.
* Performs patient check out/procedure and scheduling processes.
* Responsible for monitoring waiting areas to ensure areas are clean and neat. Monitoring to ensure patient flow is optimized and wait times do not exceed 15 minutes.
* Prints and reconciles the missing encounter to ensure all encounter forms are accounted for. Provides appropriate communication to the clinic department manager.
* Responsible for receiving all incoming faxes, mail, freight and packages and for timely distribution to appropriate areas.
* Responsible to courteously and accurately answer and direct physician and consumer telephone calls per department standards in a clear audible voice. Pages, transfers and delivers calls to appropriate destinations using predetermined questions format. Articulates Pages are conducted in a friendly, clear, readable and concise manner. Responds to basic inquiries regarding the facilities' services, program offerings and physician specialty information.
* Screens incoming nursing unit telephone calls for appropriate referrals to nurse, physician and/or non-physician provider.
* May assist nursing staff with initiating follow-up calls to patients for no-shows, referral appointments and other general questions.
* Performs other duties as assigned or needed to meet the needs of the department/organization.
Minimum Qualifications
Education
* High school diploma or equivalent
* Some college or healthcare focused classes preferred such as medical terminology, medical office practices, etc.
Experience
* Demonstrated excellence in customer service skills
* One year customer service experience; healthcare preferred
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered.
Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at ******************************
Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.
$17-21.3 hourly 16d ago
Customer Service Representative - Prairie Hills Animal Hospital
Amvc Employee Services
Billing representative job in Cheyenne, WY
Customer Service Representative
AMVC-Prairie Hills Animal Hospital
Part-time
New state-of-the-art small animal practice is seeking a part-time customer service representative to join our team, available to work full shirts Tuesday's and Thursday's. This person will be the “face” of the clinic, as they are the first person to communicate with clients. This person will also be responsible for the daily flow of the clinic by scheduling appointments.
Responsibilities:
Greet and assist customers in a professional, friendly manner
Answer telephones, providing excellent customer service
Schedule appointments, allowing the appropriate time for service requested
Configure invoices and ensure proper payment for services rendered
Check clients in and out, including preparation of medical records
Keep area clean and organized
File paperwork
Other duties, as needed, are assigned by management
Qualifications:
Strong communication and interpersonal skills
Positive attitude and friendly disposition
Critical thinking and problem-solving skills
Maintain confidentiality at all times
PC knowledge and keyboarding skills are necessary
Animal handling experience preferred
Previous experience in customer service preferred
$27k-35k yearly est. Auto-Apply 33d ago
Patient Access Representative I
Memorial Hospital of Laramie County 4.2
Billing representative job in Cheyenne, WY
Job Description
A Day in the Life of a Patient Access Representative I:
The Patient Access Representative I will have continual and direct patient contact and perform diversified tasks and duties associated with outpatient and inpatient registration, admissions, cashiering and communications. This position discusses financial responsibility with patients, maintains accurate patient account information, verifies insurance, and acts as a patient ambassador.
Why work at Cheyenne Regional?
403(b) with 4% employer match
ANCC Magnet Hospital
21 PTO days per year (increases with tenure)
Education Assistance Program
Employee Sponsored Wellness Program
Employee Assistance program
Here Is What You Will Be Doing:
Registers patients and/or responsible party in a timely and efficient manner using multiple methods of communications.
Obtains required admission information such as patient insurance/financial information, demographics and ensures an accurate medical record is created.
Promotes accurate billing information and dissuades fraudulent use of insurance.
Obtains necessary signatures for consent for services and mandatory Medicare and Tricare documents. Communicates with third parties to coordinate authorized hospital services.
Executes the pre-registration and pre-authorization process by obtaining necessary documentation from the patient, patient's physician, and insurance company.
Assists walk-in patients that are not scheduled if patient has a physical order or it is already displayed in EPIC and test does not require a future appointment. Enters order, and schedules patient to have test done.
Reviews price estimates and collects appropriate monies due or arranges for payment plans with each patient. Reviews and discusses all patient financial responsibility at the appropriate time in the admission process.
Maintains patient records regarding all non-clinical patient information. Coordinates with all departments for patient services and information.
Processes correspondence and return mail.
Directs and escorts patients and visitors to appropriate departments.
Scans items in a timely and efficient manner.
Ensures that patient name, encounter number and medical record number are documented on each page of the medical record 100% of the time.
Performs qualitative and quantitative analysis.
Desired Skills:
Excellent written, verbal, and interpersonal communication skills
Proficient reading, writing, and math skills
Ability to multi-task and work well within stressful environment
Strong problem-solving skills
Ability to read and comprehend reports, studies, and government regulations and guidelines
Here Is What You Will Need:
High school diploma (or equivalent certificate from an accredited program) or higher
3 Months: (Behavioral Health Department Only) Crisis Intervention (CPI) training within 3 months of start date
Nice to Have:
Customer Service Experience
Telephone communication, 10-key and computer experience
Patient Access experience
About CRMC:
Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.
Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!
$28k-34k yearly est. 4d ago
CRMG Billing Specialist
Cheyenne Regional Medical Center 4.3
Billing representative job in Cheyenne, WY
Day in the Life of a Billing Specialist:
This position is responsible for the timeliness and accuracy of patient account billing and payer reimbursement by ensuring that coordination of benefits is accurate, and that payer reimbursement is appropriate as agreed upon in our organizational payer contracts. The BillingRepresentative provides outstanding customer service to our customers and payer sources.
Why work at Cheyenne Regional?
• 403(b) with 4% employer match
• ANCC Magnet Hospital
• 21 PTO days per year (increases with tenure)
• Education Assistance Program
• Employee Sponsored Wellness Program
• Employee Assistance Program
• Loan Forgiveness Eligible
Here's what you will be doing:
• Pursues and participates in education for assigned payer to remain current with changes in the healthcare industry via payer websites, payer newsletters, webinar and attendance at assigned payer meetings.
• Reviews accounts each day in assigned Epic Work Queues and prioritize by dollar amount and timely filing rules to achieve the best possible reimbursement.
• Completes necessary research to submit claims to appropriate payer based on coordination of benefits and active coverage at time service was rendered.
• Evaluates payer remittance advice and/or explanation of benefits on denials for accuracy according to individual payer contracts.
• Maintains knowledge of Medicare, Medicaid, and all commercial insurance programs, including Medicare HMO's and State Programs to include filing deadlines, billing requirements, and reimbursement methods.
• Composes and submits appeals to third party payers, appealing to the highest level to resolve account denial for proper reimbursement.
• Receives and researches patient, payer, attorney, and third party inquiries received through incoming calls and correspondence in a timely manner by reviewing all available information including payer remits, contracts, documentation, policies and procedures, and insurance laws to formulate an informative response and direct the account appropriately.
• Maintains or exceeds performance metrics according to job assignment focusing on reduction to Accounts Receivable Days and Denial Rates.
• Provides feedback to management on denial trends and claim edits to assist with process improvement and quality assurance within our billing software.
• Provides exemplary customer service and demonstrate positive communication skills in a courteous, accurate and honest manner.
HOME CARE: Performs intake responsibilities and obtains patient insurance benefits information ensuring pre-certifications, authorization and referral requirements are met prior to the delivery of home care services. Maintains current authorizations and manages work queues. Performs other duties as assigned by Home Care leadership.
Desired skills:
• Knowledge and understanding of Federal and State billing and coding regulations and compliance
• Knowledge and understanding of HIPAA
• Ability to multitask with a high attention to detail
• Must have the ability to type a minimum of 40 wpm
• Ability to handle cash
• Knowledge of medical terminology and coding
Here's what you will need:
• High school diploma (or Equivalent Certificate from an accredited program) or higher degree
• Six (6) months of or more of customer service and/or monetary transaction experience
Nice to have:
• Completion of Billing/Coding Program with Certification
• Healthcare and/or insurance billing experience
• Home care billing experience
About Cheyenne Regional:
Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.
Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!
$33k-41k yearly est. 2d ago
CRMG Billing Specialist
Cheyenne Regional Physicians Group LLC
Billing representative job in Cheyenne, WY
Job Description
Day in the Life of a Billing Specialist:
This position is responsible for the timeliness and accuracy of patient account billing and payer reimbursement by ensuring that coordination of benefits is accurate, and that payer reimbursement is appropriate as agreed upon in our organizational payer contracts. The BillingRepresentative provides outstanding customer service to our customers and payer sources.
Why work at Cheyenne Regional?
• 403(b) with 4% employer match
• ANCC Magnet Hospital
• 21 PTO days per year (increases with tenure)
• Education Assistance Program
• Employee Sponsored Wellness Program
• Employee Assistance Program
• Loan Forgiveness Eligible
Here's what you will be doing:
• Pursues and participates in education for assigned payer to remain current with changes in the healthcare industry via payer websites, payer newsletters, webinar and attendance at assigned payer meetings.
• Reviews accounts each day in assigned Epic Work Queues and prioritize by dollar amount and timely filing rules to achieve the best possible reimbursement.
• Completes necessary research to submit claims to appropriate payer based on coordination of benefits and active coverage at time service was rendered.
• Evaluates payer remittance advice and/or explanation of benefits on denials for accuracy according to individual payer contracts.
• Maintains knowledge of Medicare, Medicaid, and all commercial insurance programs, including Medicare HMO's and State Programs to include filing deadlines, billing requirements, and reimbursement methods.
• Composes and submits appeals to third party payers, appealing to the highest level to resolve account denial for proper reimbursement.
• Receives and researches patient, payer, attorney, and third party inquiries received through incoming calls and correspondence in a timely manner by reviewing all available information including payer remits, contracts, documentation, policies and procedures, and insurance laws to formulate an informative response and direct the account appropriately.
• Maintains or exceeds performance metrics according to job assignment focusing on reduction to Accounts Receivable Days and Denial Rates.
• Provides feedback to management on denial trends and claim edits to assist with process improvement and quality assurance within our billing software.
• Provides exemplary customer service and demonstrate positive communication skills in a courteous, accurate and honest manner.
HOME CARE: Performs intake responsibilities and obtains patient insurance benefits information ensuring pre-certifications, authorization and referral requirements are met prior to the delivery of home care services. Maintains current authorizations and manages work queues. Performs other duties as assigned by Home Care leadership.
Desired skills:
• Knowledge and understanding of Federal and State billing and coding regulations and compliance
• Knowledge and understanding of HIPAA
• Ability to multitask with a high attention to detail
• Must have the ability to type a minimum of 40 wpm
• Ability to handle cash
• Knowledge of medical terminology and coding
Here's what you will need:
• High school diploma (or Equivalent Certificate from an accredited program) or higher degree
• Six (6) months of or more of customer service and/or monetary transaction experience
Nice to have:
• Completion of Billing/Coding Program with Certification
• Healthcare and/or insurance billing experience
• Home care billing experience
About Cheyenne Regional:
Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.
Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!
$31k-40k yearly est. 4d ago
Contracts Billing Specialist I
Wyoming MacHinery Company 4.1
Billing representative job in Casper, WY
ESSENTIAL FUNCTIONS
Completion of monthly contract duties; including contract billing for MARC and CVA customers, assist with the following: contract account balancing, miscellaneous invoice creation, reporting, and charting.
Input data for creation of extension calculators and other projection spreadsheets.
Analyze, validate, and input data for contract reports.
Creation of memos, letters, quotes and any material intended for communication with contract customers.
Assist in other Cat Systems, such as Cat Foresight as redundancy.
Setup of new contracts in DBS contract tracking, utilization of Caterpillar software-AMT, Dealer Business Systems (DBS), Service Information Systems (SIS) and Service Management System (SIMS).
Create and or print monthly reports, separate, file and properly distribute mail.
Assist with gathering information for auditors for the auditing of contract accounts.
ADDITIONAL FUNCTIONS
· Wyoming Machinery Company projects, which require additional support including but not limited to DBS functions, quotes, contracts, component forecasts, presentations, annual audit, and other projects as required.
· Know the proper format for company correspondence and assist clients to achieve this level of quality output. Good working knowledge of Caterpillar models and terms.
· Work closely with the Contract Billing Specialist II, Contract/CVA Specialists, Contract Administrator, and CVA Coordinator.
· Develop strong working relationships with Customer sites, WMC Site Performance Manager & Service Planners, the Component Rebuild Center, Contract Operations, Parts, and Service Departments.
· Assist in any additional special projects required by Business Solutions group.
QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY
High School graduate or equivalent
Position requires data analysis work experience problem solving, and Service department related work experience.
Good customer service and phone skills.
Capacity to run Caterpillar software programs.
Ability to give presentations to internal dealer management and personnel.
Familiarity with Access, Excel, Windows, DOS, Cognos, DBS, and other personal computer software programs.
PHYSICAL/ENVIRONMENTAL REQUIREMENTS
· Use of computers, computer software, copier, FAX machine, binding system and telephone with paging system.
· Sit 6-8 hours per day.
· Use hands for fine manipulation.
· Walk and or stand for 0-2 hours per day.
$34k-43k yearly est. 12d ago
Account Representative - State Farm Agent Team Member
Katie Murphy-State Farm Agent
Billing representative job in Jackson, WY
Job DescriptionBenefits:
License Reimbursement
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
Our agency is approaching its 10-year anniversary, and were proud to be a trusted presence in the community I've called home for over 20 years. Our team of seven is collaborative, supportive, and genuinely enjoys working together.
Weve built an office culture centered on open communication, creativity, and professional growthwhere everyone feels heard, valued, and motivated. Whether its team activities, community service events, or day-to-day collaboration, we believe in building strong connections that extend beyond the office.
If youre someone who thrives in a positive, team-oriented environment and wants to grow in a meaningful career, wed love to connect.
ROLE DESCRIPTION:
As Account Representative - State Farm Agent Team Member for Katie Murphy - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Provide information about insurance products and services.
Assist customers with policy applications and renewals.
Handle customer inquiries and provide timely responses.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Experience in customer service or sales preferred.
$32k-44k yearly est. 2d ago
Customer Service Rep
TCH Group, LLC 2.9
Billing representative job in Riverton, WY
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$28k-35k yearly est. 2d ago
Customer Service Rep
Carsonvalleyhealth
Billing representative job in Riverton, WY
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$27k-35k yearly est. 2d ago
Collector I
Nuvision Federal Credit Union
Billing representative job in Wyoming
This position is responsible for the timely collection of delinquent loans. Works within the established department policies and procedures to ensure that the credit union's delinquency is within parameters established by management. Adds value to the credit union by reviewing delinquent accounts and taking the appropriate action necessary to insure the credit union receives payments. Appropriate action taken at the appropriate time reduces credit union losses.
Responsibilities:
Reviews and works assigned delinquent accounts. Contacts delinquent accounts by phone and mail. Advises and counsels members of necessary actions and strategies for debt repayment following credit union policy, procedures and applicable state and federal laws including FDCPA.
Ensures documentation of all work done is accurate and complete.
Recommends, vehicles for repossession
Conducts skip tracing for locating members as necessary
Makes recommendations for extensions or deferments
Stays current on collection process knowledge, legal/regulatory requirements and trends.
Supports and participates in continuous improvement activities.
Represents the Credit Union in a positive and professional manner.
Other related duties as assigned.
Maintains member and other sensitive information with confidentiality.
Works with each member for a positive resolution for the member and NuVision Federal Credit Union
Treats team members and members with respect.
Qualifications:
Must possess 1 year of hands on collection experience, dealing with real estate, secured and unsecured loans and repossessions.
Must have a strong background in the Fair Debt Collection Practice Act
Working knowledge of general collection practices
Must have computer proficiency and working knowledge of Microsoft Office and products including: Word, Excel and Outlook
Good time management skills and ability to multi-task and prioritize work
Strong attention to detail
Good written and verbal communication skills
Ability to work in a fast paced goal oriented environment
Good organizational, follow-through, negotiation, and problem solving skills
Commitment to excellent customer service
Education:
High School Diploma or GED Required
Formal education in business administration or related field preferred
Website: nuvisionfederal.com/careers
Benefits:
Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off
Training Provided
Tuition Reimbursement
Covid-19 Precaution(s):
Remote Interview Process (some positions vary)
Social Distancing and Mask Guidelines in place
$31k-39k yearly est. Auto-Apply 60d+ ago
Account Representative - State Farm Agent Team Member
Megan Spence-State Farm Agent
Billing representative job in Casper, WY
Job DescriptionBenefits:
Wellness days
Team lunches and outings
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Signing bonus
Training & development
ROLE DESCRIPTION:
As a Account Representative - State Farm Agent Team Member with Megan Spence - State Farm Agent, you will play a key role in driving growth by influencing customer decisions and delivering solutions that meet their insurance needs. This role is ideal for someone who enjoys leading conversations, building trust quickly, and turning opportunities into results. You will represent the agency with confidence, communicate value clearly, and take ownership of your performance while collaborating with team members to achieve shared goals. Your ability to balance strong communication with follow-through and execution will directly impact both customer satisfaction and agency success.
We look forward to connecting with you if you are motivated by results, energized by connecting with people, and comfortable taking initiative in a fast-paced environment.
RESPONSIBILITIES:
Engage prospects and customers in meaningful conversations to identify needs and influence purchasing decisions.
Present insurance products and coverage options clearly and confidently, addressing objections and guiding customers toward appropriate solutions.
Own the sales process from initial contact through close, ensuring timely follow-up and accurate execution.
Manage leads, activities, and pipeline tasks to meet or exceed individual and team performance goals.
Collaborate with service and agency team members to ensure a smooth transition from sale to ongoing customer support.
Maintain organized and accurate records of sales activity and customer interactions.
QUALIFICATIONS:
Strong communication and persuasion skills with the ability to influence outcomes and build trust quickly.
Results-oriented mindset with the discipline to manage tasks, follow processes, and deliver consistent performance.
Comfortable taking ownership of goals, tracking progress, and executing action plans.
Ability to stay organized, prioritize effectively, and follow through in a fast-paced sales environment.
Previous sales or customer-facing experience preferred; insurance experience is a plus but not required.
ABOUT OUR AGENCY:
I opened my agency on December 1, 2019, but my path into insurance started much earlier. I was licensed at 19 while in college planning to become a teacher, and although I taught junior high for a few years, I realized my true passion was educating adults on how to protect the income and assets theyve worked hard to build. That passion led me back into insurance, where I was mentored by the same agent who saw my potential early on and helped prepare me to become an agency owner.
Im a proud University of Wyoming alum, married to my husband Logan, and we have a son named Lincoln. Outside of work, we love camping, fly fishing, traveling, and cheering on the Pokes, Broncos, and Bills. Giving back is a big part of who we are - I volunteer with Central Wyoming Hospice, often bringing our family and office dog, Poppy, to visit patients. As an office, we support several local causes, including donating snow tires for Child Development Center buses, sponsoring the Childrens Advocacy Project, supporting Jasons Friends, Relay for Life, Casper Junior Football League, and helping secure a $25,000 grant for Project Kenny in Casper.
Our office is a high-performing, growth-minded team that takes pride in taking exceptional care of customers while having a lot of fun along the way. We consistently rank among the top Life Insurance producers in Wyoming and placed in the top 6% of all State Farm agents nationally in 2024. Team members enjoy national holidays off, reduced hours between Christmas and New Year, birthdays off, PTO that grows with tenure, substantial year-round cash bonuses, quarterly promotions, licensing and CE reimbursement, professional training, and even an all-expenses-paid annual team weekend in Denver.
If youre motivated, coachable, and excited to grow in a supportive, high-energy environment where your effort truly matters, youll feel right at home here.
$31k-43k yearly est. 20d ago
Account Representative - State Farm Agent Team Member
Jarrad Montgomery-State Farm Agency Intern
Billing representative job in Cheyenne, WY
Job DescriptionBenefits:
No insurance experience required
Hourly pay plus commission/bonus
License reimbursement
Growth potential/Opportunity for advancement within my agency
Free food & snacks
Wellness resources
Bonus based on performance
Company parties
Competitive salary
Donation matching
Opportunity for advancement
Paid time off
Parental leave
Signing bonus
Flexible schedule
INTERN AGENCY DESCRIPTION:
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.
ROLE DESCRIPTION:
As an Account Representative - State Farm Agent Team Member for Jarrad Montgomery - State Farm Agency Intern, you are vital to our daily business operations and customers success. You grow our office through meaningful customer relations and act as a liaison between customer needs and State Farm departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Promote successful and long-lasting customer relations.
QUALIFICATIONS:
Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
Experiencing in managing customer relationships preferred.
Interest in marketing products and services based on customer needs.
Communication skills - written, verbal, and listening.
Dedicated to customer service.
Able to anticipate customer needs.
Able to effectively relate to a customer.
$31k-43k yearly est. 26d ago
Patient Account Associate II EDI Coordinator
Intermountain Health 3.9
Billing representative job in Cheyenne, WY
Creates and optimizes EDI connectivity for ERAs, completes and monitors enrollments, manages and maintains payer portals. **Essential Functions** + Develops and implements strategies for adhering to commercial and Government requirements of emerging payment techniques and various payor portal access requirements, not limited to: development of procedures, assessing and communicating reporting and documentation. Establishing processes for the Intermountain system in complying with payor requirements
+ Serves as a subject matter expert for commercial payor requirements and mechanisms for alternative payment methods. Accountable for understanding and communicating the related commercial and regulatory programs payment techniques and portal access requirements.
+ Acts as a technical resource related to portal access and functionality for operational management and staff. Manages and maintains all tickets related to government and commercial payor portals across the organization.
+ Acts as a subject matter expert for the RSC as it relates to EDI enrollments to obtain remittance advice. Acts as a liaison between the organization and vendors, and internal and external partners. Collaborates with interdepartmental leadership and vendors to implement streamlined workflows, training and communication.
+ Supports leadership in coordinating with clearinghouse vendors and works to obtain electronic payments where the clearinghouse contracts are not in place. Creates and provides monitoring and trending reports to the Cash Management Leadership teams. Utilizes reporting to partner with internal and external partners and provide suggested solutions for identified trends
+ Research errors identified by payor payments being sent in means other than EFT/ERA or via clearinghouse. Achieve and maintain electronic payment activity at 100% or as payors allow. Works with clearinghouse to enroll payors and resolve payment/system issues.
+ Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
+ Performs other duties as assigned
**Skills**
+ Written and Verbal Communication
+ Detail Oriented
+ EDI Enrollment
+ Teamwork and Collaboration
+ Ethics
+ Data Analysis
+ People Management
+ Time Management
+ Problem Solving
+ Reporting
+ Process Improvements
+ Conflict Resolution
+ Revenue Cycle Management (RCM)
**Qualifications**
+ High school diploma or equivalent required
+ Two (2) years for back-end Revenue Cycle (payor enrollment, payment posting, billing, follow-up)
+ Associate degree in related field preferred
Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings
We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside in California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington
**Physical Requirements**
+ Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess colleagues' needs.
+ Frequent interactions with colleagues that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately
+ Manual dexterity of hands and fingers to include frequent computer use for typing, accessing needed information, etc
**Location:**
Peaks Regional Office
**Work City:**
Broomfield
**Work State:**
Colorado
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$24.00 - $36.54
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
$31k-35k yearly est. 60d+ ago
Coordinator, Collections
Cardinal Health 4.4
Billing representative job in Cheyenne, WY
**About Navista** We believe in the power of community oncology to support patients through their cancer journeys. As an oncology practice alliance comprised of more than 100 providers across 50 sites, Navista provides the support community practices need to fuel their growth-while maintaining their independence.
**_What Revenue Cycle Management (RCM) contributes to Cardinal Health_**
Revenue Cycle Management focuses on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient's account balance is zero.
Practice Operations Management oversees the business and administrative operations of a medical practice.
The Collections team is responsible for the collection of outstanding accounts receivable. This includes dispute research, developing payment plans with customers, and building relationships of trust with customers and internal business partners.
The Coordinator, Collections, is responsible for the timely follow-up and resolution of insurance claims. This role ensures accurate and efficient collection of outstanding balances from insurance payers, working to reduce aging accounts receivable and increase cash flow for the organization.
**_Responsibilities:_**
+ Review aging reports and work insurance accounts to ensure timely resolution and reimbursement.
+ Contact insurance companies via phone, portals, or email to check claim status, request reprocessing or escalate issues.
+ Analyze denials and underpayments to determine appropriate action (appeals, corrections, resubmissions).
+ Track and follow up on all submitted appeals until resolution.
+ Analyze explanation of benefits (EOBs) and remittance advice to determine the reason for denial or reduced payment.
+ Document all collection activities in the billing system according to departmental procedures.
+ Follow up on unpaid claims within payer-specific guidelines and timelines.
+ Coordinate with other billing team members, coders, and providers to resolve claim discrepancies.
+ Maintain up-to-date knowledge of payer policies, coding changes, and reimbursement guidelines.
+ Ensure compliance with HIPAA and all relevant federal/state billing regulations.
+ Flag trends or recurring issues for team leads or supervisors.
+ Meet daily/weekly productivity goals (e.g., number of claims worked, follow-ups completed).
+ Assist with special projects, audits, or other duties as assigned.
**_Qualifications_**
+ 1-3 years of experience, preferred
+ High School Diploma, GED or equivalent work experience, preferred
+ Strong knowledge of insurance claim processing and denial management preferred.
+ Familiarity with Medicare, Medicaid, commercial insurance plans, and managed care preferred.
+ Proficiency in billing software (e.g. Athena, G4 Centricity, etc.) and Microsoft Office Suite.
+ Excellent verbal and written communication skills.
+ Ability to work independently and manage time effectively.
+ Detail-oriented with strong analytical and problem-solving skills
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
**_Anticipated Hourly Range: $15.70 - $26.10_**
**_Benefits:_** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close: 3/25/26** *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$15.7-26.1 hourly 5d ago
CRMG Billing Specialist
Cheyenne Regional Medical Center 4.3
Billing representative job in Cheyenne, WY
Day in the Life of a Billing Specialist:
This position is responsible for the timeliness and accuracy of patient account billing and payer reimbursement by ensuring that coordination of benefits is accurate, and that payer reimbursement is appropriate as agreed upon in our organizational payer contracts. The BillingRepresentative provides outstanding customer service to our customers and payer sources.
Why work at Cheyenne Regional?
403(b) with 4% employer match
ANCC Magnet Hospital
21 PTO days per year (increases with tenure)
Education Assistance Program
Employee Sponsored Wellness Program
Employee Assistance Program
Loan Forgiveness Eligible
Here's what you will be doing:
Pursues and participates in education for assigned payer to remain current with changes in the healthcare industry via payer websites, payer newsletters, webinar and attendance at assigned payer meetings.
Reviews accounts each day in assigned Epic Work Queues and prioritize by dollar amount and timely filing rules to achieve the best possible reimbursement.
Completes necessary research to submit claims to appropriate payer based on coordination of benefits and active coverage at time service was rendered.
Evaluates payer remittance advice and/or explanation of benefits on denials for accuracy according to individual payer contracts.
Maintains knowledge of Medicare, Medicaid, and all commercial insurance programs, including Medicare HMO's and State Programs to include filing deadlines, billing requirements, and reimbursement methods.
Composes and submits appeals to third party payers, appealing to the highest level to resolve account denial for proper reimbursement.
Receives and researches patient, payer, attorney, and third party inquiries received through incoming calls and correspondence in a timely manner by reviewing all available information including payer remits, contracts, documentation, policies and procedures, and insurance laws to formulate an informative response and direct the account appropriately.
Maintains or exceeds performance metrics according to job assignment focusing on reduction to Accounts Receivable Days and Denial Rates.
Provides feedback to management on denial trends and claim edits to assist with process improvement and quality assurance within our billing software.
Provides exemplary customer service and demonstrate positive communication skills in a courteous, accurate and honest manner.
Desired skills:
Knowledge and understanding of Federal and State billing and coding regulations and compliance
Knowledge and understanding of HIPAA
Ability to multitask with a high attention to detail
Must have the ability to type a minimum of 40 wpm
Ability to handle cash
Knowledge of medical terminology and coding
Here's what you will need:
High school diploma (or Equivalent Certificate from an accredited program) or higher degree
Six (6) months of or more of customer service and/or monetary transaction experience
Nice to have:
Completion of Billing/Coding Program with Certification
Healthcare and/or insurance billing experience
Home care billing experience
About Cheyenne Regional:
Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.
Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!
$33k-41k yearly est. 60d+ ago
CRMG Billing Specialist
Cheyenne Regional Physicians Group LLC
Billing representative job in Cheyenne, WY
Job Description
Day in the Life of a Billing Specialist:
This position is responsible for the timeliness and accuracy of patient account billing and payer reimbursement by ensuring that coordination of benefits is accurate, and that payer reimbursement is appropriate as agreed upon in our organizational payer contracts. The BillingRepresentative provides outstanding customer service to our customers and payer sources.
Why work at Cheyenne Regional?
403(b) with 4% employer match
ANCC Magnet Hospital
21 PTO days per year (increases with tenure)
Education Assistance Program
Employee Sponsored Wellness Program
Employee Assistance Program
Loan Forgiveness Eligible
Here's what you will be doing:
Pursues and participates in education for assigned payer to remain current with changes in the healthcare industry via payer websites, payer newsletters, webinar and attendance at assigned payer meetings.
Reviews accounts each day in assigned Epic Work Queues and prioritize by dollar amount and timely filing rules to achieve the best possible reimbursement.
Completes necessary research to submit claims to appropriate payer based on coordination of benefits and active coverage at time service was rendered.
Evaluates payer remittance advice and/or explanation of benefits on denials for accuracy according to individual payer contracts.
Maintains knowledge of Medicare, Medicaid, and all commercial insurance programs, including Medicare HMO's and State Programs to include filing deadlines, billing requirements, and reimbursement methods.
Composes and submits appeals to third party payers, appealing to the highest level to resolve account denial for proper reimbursement.
Receives and researches patient, payer, attorney, and third party inquiries received through incoming calls and correspondence in a timely manner by reviewing all available information including payer remits, contracts, documentation, policies and procedures, and insurance laws to formulate an informative response and direct the account appropriately.
Maintains or exceeds performance metrics according to job assignment focusing on reduction to Accounts Receivable Days and Denial Rates.
Provides feedback to management on denial trends and claim edits to assist with process improvement and quality assurance within our billing software.
Provides exemplary customer service and demonstrate positive communication skills in a courteous, accurate and honest manner.
Desired skills:
Knowledge and understanding of Federal and State billing and coding regulations and compliance
Knowledge and understanding of HIPAA
Ability to multitask with a high attention to detail
Must have the ability to type a minimum of 40 wpm
Ability to handle cash
Knowledge of medical terminology and coding
Here's what you will need:
High school diploma (or Equivalent Certificate from an accredited program) or higher degree
Six (6) months of or more of customer service and/or monetary transaction experience
Nice to have:
Completion of Billing/Coding Program with Certification
Healthcare and/or insurance billing experience
Home care billing experience
About Cheyenne Regional:
Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.
Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!
$31k-40k yearly est. 21d ago
Contracts Billing Specialist I
Wyoming MacHinery Company 4.1
Billing representative job in Casper, WY
ESSENTIAL FUNCTIONS * Completion of monthly contract duties; including contract billing for MARC and CVA customers, assist with the following: contract account balancing, miscellaneous invoice creation, reporting, and charting. * Input data for creation of extension calculators and other projection spreadsheets.
* Analyze, validate, and input data for contract reports.
* Creation of memos, letters, quotes and any material intended for communication with contract customers.
* Assist in other Cat Systems, such as Cat Foresight as redundancy.
* Setup of new contracts in DBS contract tracking, utilization of Caterpillar software-AMT, Dealer Business Systems (DBS), Service Information Systems (SIS) and Service Management System (SIMS).
* Create and or print monthly reports, separate, file and properly distribute mail.
* Assist with gathering information for auditors for the auditing of contract accounts.
ADDITIONAL FUNCTIONS
* Wyoming Machinery Company projects, which require additional support including but not limited to DBS functions, quotes, contracts, component forecasts, presentations, annual audit, and other projects as required.
* Know the proper format for company correspondence and assist clients to achieve this level of quality output. Good working knowledge of Caterpillar models and terms.
* Work closely with the Contract Billing Specialist II, Contract/CVA Specialists, Contract Administrator, and CVA Coordinator.
* Develop strong working relationships with Customer sites, WMC Site Performance Manager & Service Planners, the Component Rebuild Center, Contract Operations, Parts, and Service Departments.
* Assist in any additional special projects required by Business Solutions group.
QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY
* High School graduate or equivalent
* Position requires data analysis work experience problem solving, and Service department related work experience.
* Good customer service and phone skills.
* Capacity to run Caterpillar software programs.
* Ability to give presentations to internal dealer management and personnel.
* Familiarity with Access, Excel, Windows, DOS, Cognos, DBS, and other personal computer software programs.
PHYSICAL/ENVIRONMENTAL REQUIREMENTS
* Use of computers, computer software, copier, FAX machine, binding system and telephone with paging system.
* Sit 6-8 hours per day.
* Use hands for fine manipulation.
* Walk and or stand for 0-2 hours per day.