FEMA Disaster Management Accountant
Billing specialist job in Meridian, ID
CDM Smith is seeking a Forensic Accounting Specialist with expertise in disaster fraud claims. This role is critical in evaluating and analyzing financial data related to disaster-related claims, including property damage, business interruption, and other loss categories. The specialist will conduct thorough forensic investigations to identify discrepancies, detect potential fraud, and ensure the integrity and fairness of claim settlements. By applying advanced accounting, auditing, and investigative techniques, this individual will play a key role in supporting accurate and just outcomes for all stakeholders.
Successful final candidate could also be asked to work in Las Vegas, NM or Mora, NM.
- Claim Assessment and Quantification: Analyze financial records and supporting documentation to determine the validity and value of disaster-related claims. This may involve reviewing income statements, balance sheets, production reports, payroll records, and supplier contracts to calculate losses accurately.
- Business Interruption Analysis: Assess the extent of business interruption and estimate lost profits, continuing expenses, and extra costs incurred during the recovery period.
- Investigating Fraudulent Claims: Detect red flags, investigate suspicious transactions, and differentiate legitimate losses from inflated or fabricated claims.
- Documentation and Evidence Gathering: Collect and organize all necessary documentation to support claim amounts. This includes gathering invoices, receipts, contracts, photographs, and statements.
- Damage Estimation: Using financial modeling and industry benchmarks, estimate the total financial impact of the disaster on the applicant's assets, inventory, and operations.
- Expert Testimony and Litigation Support: In cases of disputes or litigation, Specialist may be required to present their findings in court, provide expert testimony, and assist attorneys in building their cases.
- Performs other duties as assigned.
\#LI-LP2
**Job Title:**
FEMA Disaster Management Accountant
**Group:**
WAF Field Mod Fringe
**Employment Type:**
Temporary
**Minimum Qualifications:**
- 15 years of in-field experience or 10 years of in-field of expertise with a bachelor's degree.
- HS Diploma or equivalent.
- Domestic travel is required.
**Preferred Qualifications:**
- Certification such as CPA (Certified Public Accountant), CFE (Certified Fraud Examiner), or CFF (Certified in Financial Forensics).
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
100%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Skills and Abilities:**
- Must be a U.S. citizen and be able to obtain a FEMA Badge, which includes a background investigation for a Public Trust position.
- Demonstrates good organizational skills to balance and prioritize work.
- Strong attention to detail.
- Strong written and oral communication skills.
- Ability to work with multiple stakeholders and process a large volume of requests.
- Ability to adapt to change quickly and remain flexible.
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$59.85
**Pay Range Maximum:**
$126.00
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Successful candidate will be required to work in office and field locations as needed.
**Driver's License Requirements:**
An appropriate and valid driver's license is required.
**Seeking candidates for a potential future opportunity!:**
We are excited to announce that CDM Smith won the next 5-year contract for Public Assistance Technical Assistance Contractors - PA TAC V in the West Zone. The West Zone includes Alaska, Washington, Oregon, Idaho, Nevada, California, Arizona, Northern Mariana Islands, American Samoa, Guam, Hawaii, Nebraska, Iowa, Kansas and Missouri. We are looking for qualified candidates for this position in anticipation of future project opportunities. Please note this is an "Evergreen" position which will be used to build our candidate pool but is not a role that is open at this time. If you are interested in being considered for this position should this position become available, we encourage you to apply to be part of our talent community. By having your information on file, we can reach out to you when this or a similar role officially opens.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Utilization Management Representative I
Billing specialist job in Meridian, ID
Our Utilization Management Rep will coordinate and manage incoming and outgoing correspondence to include referrals, prior authorizations, provider reconsiderations and other requests for service. Verify provider contracting status and member eligibility to include any applicable pre-existing period. Communicate and coordinate with providers to obtain and verify information related to such requests.
We're looking for Utilization Management Rep with:
2 years' relevant experience
What a day of a Utilization Management Rep would look like:
Review's member eligibility and benefit structure for requested referrals or prior authorizations.
Responds to incoming calls from internal and external customers via multiple types of media.
Review documentation and requests additional information needed to complete review of requested services.
Initializes, routes, and complete, as appropriate, request for services. Informs members and providers of determination.
Enters and maintains documentation per policy and procedures.
Completes correspondence according to established workflows.
Performs other duties and responsibilities as assigned.
Additional skills that we are looking for:
Good verbal and written communication skills
Medical terminology
Familiar with ICD10 and CPT coding
Problem Solving
As of the date of this posting, a good faith estimate of the current pay range is $20.93 to $29.29. The position is eligible for an annual incentive bonus (variable depending on company and employee performance).
The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer.
We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program.
We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.
Reasonable accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Auto-ApplyBilingual Homeowners Insurance Specialist
Billing specialist job in Nampa, ID
Sign-On Bonus Opportunity of up to $4,000* Pay Range: $45000 - $110000 / year Our Perks & Benefits: * Unlimited/uncapped commission - your earning potential is in your hands * Lucrative incentive sales plans, bonuses and sales contests to recognize your success
* No cold calling - we provide a high volume of inbound leads and walk in traffic
* Comprehensive paid training and licensing, plus on-going mentorship and development
* Recognition-focused culture that celebrates your achievements
* Comprehensive benefits package including medical, dental, vision and life insurance
* Paid time off to recharge and maintain a healthy work-life balance
* Retirement Plan (401k) with company-matched contributions
* Fitness Reimbursement - up to $15/month for gym memberships
* Employee Assistance Program - confidential support for personal or professional challenges at no cost
* Extra Perks - optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance
Our Company:
Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States. We have been ranked the #1 Personal Lines Leader by the Insurance Journal for eight consecutive years! With more than 800 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights. We are proactively looking for bright, motivated, and goal-oriented individuals who are excited about career advancement. Come Grow With Us!
What You Will Do:
As a Homeowners Insurance Specialist, your primary responsibility will be helping individuals and families protect their most valuable asset - their home. You will focus exclusively on selling and servicing homeowners insurance policies, guiding customers through coverage options, and building long-term relationships based on trust and expertise. This role provides the opportunity to grow your earnings, establish yourself as a subject matter expert, and be rewarded for your success
* Manage Policies: Oversee new homeowners insurance policies, renewals, endorsements, and supplemental (DIC or wrap-around) coverage to ensure complete client protection.
* Negotiate & Ensure Compliance: Secure competitive quotes, negotiate with multiple carriers - including expertise with any state available programs (i.e., California Fair Plan) - and maintain full compliance and documentation standards.
* Develop Referral Networks: Build and sustain a strong network of referral partners (contractors, real estate professionals, public adjusters, etc) to drive consistent new business growth.
* Build & Retain Clients: Grow a loyal book of business through exceptional service, proactive communication, and clear education on coverage options.
* Consult with Expertise: Guide clients through policy details - terms, coverages, exclusions, and premiums - ensuring they understand their choices and feel confident in their protection.
* Achieve Results: Meet and exceed sales and retention goals while tracking key performance metrics and providing regular reporting.
The Perfect Match:
* A Personal Lines or Property and Casualty license
* Bilingual skills in English and Spanish (a strong plus)
* 2+ years of experience in homeowners / property insurance (sales, servicing, underwriting or policy quoting)
* A High School Diploma or GED
* Strong ability to build customer relationships and earn trust
* Excellent follow-up, organization, and multi-tasking skills
* An ambitious, motivated attitude with a desire for growth and advancement
* Strong written and verbal communication skills
As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie's use of these computer systems should contact Human Resources at ****************************
Insurance Sales
Homeowners Insurance Agent
Hiring Immediately
Acceptance Insurance
Freeway Auto Insurance
Easy ApplyBilling Specialist
Billing specialist job in Meridian, ID
Full-time Description
At Functional Medicine of Idaho (FMI), we are committed to helping people thrive by providing personalized, integrative healthcare that addresses the root causes of health concerns. Our mission is to empower individuals at every stage of life, guiding them toward optimal well-being. We focus on delivering comprehensive, patient-centered care rooted in the latest research and compassionate service. At FMI, we value collaboration, innovation, and empathy, and are dedicated to offering the best functional and integrative medicine in the communities we serve. Join our team and be part of transforming healthcare while making a meaningful impact.
Benefits
401(k) with Employer Match
Dental Insurance
Employee Assistance Program
Health Insurance
Life Insurance
Vision Insurance
Paid Time Off
Employee Discounts on Wellness services, Supplements, & more!
Role and Responsibilities
We are seeking a highly resilient and organized Billing Specialist with excellent communication skills to join our team. This role plays a key part in the billing process, working closely with patients, providers, and insurance companies to ensure smooth financial operations.
Manage billing functions for 20+ providers, ensuring compliance with billing regulations including policies, processes, and procedures using CPT and ICD-10 CM diagnosis codes, and applying appropriate modifiers as needed.
Ensure accurate and timely follow-up and resolution of all accounts receivable, managing A/R to meet and maintain cash collection metrics and goals.
Maximize facility reimbursement by understanding payer contracts and ensuring correct payments are received.
Accurately post payments from insurance and patients, and work on denials from insurance companies.
Review patient accounts to collect outstanding balances.
Communicate effectively with patients regarding insurance, billing, and payment plans.
Handle reimbursement issues for contracted and non-contracted insurance, including HMO, PPO, EPO, POS, Worker's Compensation, self-pay, and third-party payers.
Explain insurance Explanation of Benefits (EOBs) to patients and ensure they understand their financial responsibilities.
Qualifications and/or Work Experience Requirements
High School Diploma (required)
Minumum 1 year of experience in medical billing (preferred)
1 year of experience in collections and patient accounts receivable
Ability to read and interpret Explanation of Benefits (EOBs)
Strong multitasking abilities and attention to detail
Self-starter with the ability to work in a team environment
Flexible and adaptable to changes in processes
Preferred Skills
Strong organizational and communication skills
Ability to manage multiple tasks efficiently
Proficiency in EMR systems and billing software
Equal Opportunity Employer
Functional Medicine of Idaho is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, age, sex, marital status, national origin, ancestry, disability, handicap or veteran status.
Requirements
FMIHIGHP
Salary Description $18.50-$19.75/hour
Utilization Management Representative I
Billing specialist job in Meridian, ID
Our Utilization Management Rep will coordinate and manage incoming and outgoing correspondence to include referrals, prior authorizations, provider reconsiderations and other requests for service. Verify provider contracting status and member eligibility to include any applicable pre-existing period. Communicate and coordinate with providers to obtain and verify information related to such requests.
We're looking for Utilization Management Rep with:
* 2 years' relevant experience
What a day of a Utilization Management Rep would look like:
* Review's member eligibility and benefit structure for requested referrals or prior authorizations.
* Responds to incoming calls from internal and external customers via multiple types of media.
* Review documentation and requests additional information needed to complete review of requested services.
* Initializes, routes, and complete, as appropriate, request for services. Informs members and providers of determination.
* Enters and maintains documentation per policy and procedures.
* Completes correspondence according to established workflows.
* Performs other duties and responsibilities as assigned.
Additional skills that we are looking for:
* Good verbal and written communication skills
* Medical terminology
* Familiar with ICD10 and CPT coding
* Problem Solving
As of the date of this posting, a good faith estimate of the current pay range is $20.93 to $29.29. The position is eligible for an annual incentive bonus (variable depending on company and employee performance).
The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer.
We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program.
We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.
Reasonable accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Auto-ApplyPatient Access Specialist - Caldwell Arlington
Billing specialist job in Caldwell, ID
At Terry Reilly we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team. We provide integrated care throughout the Treasure Valley with our medical, dental and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for free healthcare.
Starting Pay DOE: $18.28
GENERAL RESPONSIBILITIES
This position is responsible for greeting, directing, and assisting patients and visitors in a professional, courteous, and efficient manner and throughout their visit. Scheduling and registering patients, including the accurate collection of required data. Staff will also determine eligibility for services, and counsel patients regarding payment policies, monitoring and collection of monies due. The Patient Access Specialist is also responsible for the overall management of the waiting room atmosphere, keeping patients informed about wait times, and ensuring a comfortable and clean waiting area.
MINIMUM QUALIFICATIONS
* Ability to provide strong customer service to a complex patient population.
* Good verbal and written communication skills.
* Basic bookkeeping skills - cash handling, posting charges, and deposits.
* Ability to navigate multiple computer software programs including EHR, Microsoft Office products, scanner, calculator, and multi-line telephone.
* Must be a self-starter and able to work with minimal supervision.
PREFERRED QUALIFICATIONS
* Experience as a receptionist in a medical, dental, or social services setting.
* Strong bookkeeping or accounting skills.
* Strong working knowledge of Microsoft Word and Excel.
* Bi-lingual Spanish-speaking, reading and writing skills
Account Representative - State Farm Agent Team Member
Billing specialist job in Eagle, ID
Job DescriptionBenefits:
Holidays Off
3-Day Weekends
Paid time off
401(k) matching
++++OUR OFFICE HAS IMPLEMENTED A 4 DAY WORK WEEK--!!! If you have insurance experience or relocating to the area with State Farm Agent Office experience, please apply to JOIN OUR TEAM!! We are an established State Farm Insurance Agency located in EAGLE, IDAHO and we are looking for a LICENSED (P/C/L/H) Customer Service Representative. Base pay is $20-30 per hour depending on previous insurance experience. INSURANCE LICENSE IS REQUIRED.
Please do not apply if you do not have your insurance license.
This is a STABLE full-time Position with office hours of 8:30am to 5:00p TUE-FRI! No weekend or evening work! We are a team environment and looking for the right person. We offer a competitive base salary, holiday and vacation pay with bonus opportunities and a 4-day work week. If you are P/C licensed and looking for a change or moving to the area, please reply to this listing and include your RESUME. email: *********************** . IF YOU LIKE 3-DAY WEEKENDS, we would love to hear from you!
Visit us at eagleidahoinsurance.com
-THANK YOU.
Easy ApplyAccounts Receivable Specialist
Billing specialist job in Meridian, ID
Full-time Description
Department: Accounting
Classification: Non-Exempt / Full-Time
Work Type: 4 days in office, 1 day remote
Reports to: Accounting Receivable Lead
The Accounts Receivable (AR) Specialist is responsible for ensuring timely and accurate billing, collections, and cash application to support the company's financial health and operational efficiency for an assigned affiliate. This role plays a critical part in managing customer accounts, reducing outstanding receivables, and maintaining accurate financial records.
The ideal candidate is detail-oriented, customer-focused, and proactive, with the ability to balance day-to-day transactional work while contributing to process improvements that enhance cash flow and financial controls.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required:
2-4 years of accounts receivable or general accounting experience required.
Strong understanding of billing, collections, and cash application processes.
Proficiency in computerized accounting systems and Microsoft Excel.
High attention to detail with strong organizational and time-management skills.
Experience in construction, home services, or project-based billing environments is a plus.
Experience working with multi-entity or multi-state operations preferred.
Associate's or bachelor's degree in accounting, finance, or related field is preferred or equivalent professional experience.
CORE COMPETENCIES
Accuracy & Attention to Detail | Customer Service Orientation | Problem Solving Time Management & Prioritization | Collaboration | Continuous Improvement Mindset
RESPONSIBILITIES
This position is responsible for the following:
Accounts Receivable & Billing
Prepare, review, and issue accurate customer invoices in accordance with sales orders specifications and customer agreements.
Record customer payments, apply prepayments, and maintain clean records in the system.
Process adjustments, apply customer credits as specified, and request refunds as needed.
Ensure timely and accurate billing for completed work, deposits, progress billings, and final invoices.
Cash Application & Reconciliation
Apply customer payments accurately and timely, including third party, ACH, checks, cash, and credit cards payments.
Produce AR ageing reports and follow up on outstanding receivables with project managers.
Partner with project managers and sales teams to investigate and resolve billing discrepancies.
Support the finance department to ensure customer financing is approved and funded timely.
Manage third-party payment applications for timely collection and processing of transactions.
Prepare weekly AR reports and communicate key cash flow insights to the leadership team.
Reconcile customer accounts, resolve unapplied cash, and investigate discrepancies.
Assist with month-end close activities related to accounts receivable.
Collections & Customer Account Management
Monitor aging reports and proactively follow up on past-due accounts.
Communicate professionally with customers regarding balances, payment status, and invoice questions.
Escalate delinquent accounts in accordance with established policies.
Reporting & Compliance
Maintain accurate AR records in the accounting system.
Prepare AR aging, collection status reports, and other ad-hoc reporting as needed.
Ensure compliance with internal controls, accounting standards, and audit requirements.
Process Improvement & Collaboration
Partner with Sales, Operations, and Accounting to resolve billing or payment issues.
Identify and recommend opportunities to improve AR processes, accuracy, and efficiency.
Support system enhancements, documentation, and standard operating procedures.
Perform additional accounting related projects or tasks assigned.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions, provided such accommodation does not create undue business hardship.
IDEAL CULTURE FIT
A positive outlook and a pleasure to work with. A mature team player that thrives in a collaborative and supportive environment - No drama. Approach any challenge with a can-do attitude and take a creative approach to accomplishing tasks. Think critically and maintain an easygoing, friendly demeanor. Be authentic, do good work, and promote a healthy, balanced workplace.
IDEAL WORK ETHIC
Show up and show out. We go above and beyond simply putting in the hours by applying ourselves and constantly striving for improvement. Be a game-changer and ask yourself, "How can we do this better?" Think creatively and let our culture of innovation encourage you to bring your ideas to the table.
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, drive, stand, carry up to 15 lbs., bend, stoop, reach, and perform repetitive motions. Specific vision abilities required by this job include close and distance vision. Communication requirements include English verbal speech and written communication.
WHAT WE OFFER
Medical, dental and vision insurance
Life and Accidental Death & Dismemberment (AD&D) Insurance
Disability Insurance
Identity Theft Protection
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
401K
PTO / Sick Time
8 Paid Holidays plus 1 Flex Holiday
Discount on our windows and doors
Employee discounts on travel, apparel, electronics, restaurants and more!
COMPENSATION Annual salary $70,000 - $90,000, paid semimonthly
#G&A
#LI-RBA
Salary Description $20 - $26/hour
Account Representative - State Farm Agent Team Member
Billing specialist job in Middleton, ID
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION: As an Account Representative for Estefan Cespedes's State Farm Agency, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Work with Leads to help onboard new clients.
Provide information about insurance products and services.
Assist customers with policy applications and renewals.
Handle customer inquiries and provide timely responses.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Experience in customer service or sales preferred.
Account Representative - State Farm Agent Team Member
Billing specialist job in Star, ID
Job DescriptionBenefits:
License Reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As Account Representative - State Farm Agent Team Member for Monte Folsom - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Provide information about insurance products and services.
Assist customers with policy applications and renewals.
Handle customer inquiries and provide timely responses.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Experience in customer service or sales preferred.
Cash Posting Specialist
Billing specialist job in Eagle, ID
Leading their Cluster's operations in providing world-class best practices for cash collections and reconciliation for the Cluster's Home Health & Hospice agencies.
Collaborating with the Revenue Cycle Portfolio Leaders in developing, monitoring, and maintaining those world-class best practices for their Cluster.
Partnering with other billers, Revenue Cycle Portfolio Leaders, and Service Center AR Resources within the Home Health & Hospice Segment in shared ownership to ensure a world-class AR function across the organization.
DUTIES & RESPONSIBILITIES
Creates accountability for collection efforts and procedures for Executive Directors and Revenue Cycle Portfolio Leaders.
Provides coverage for cash posters in the event of short-term or unexpected absences.
Partners with cluster Executive Directors and/or Revenue Cycle Portfolio Leaders to provide training to Cash Posters.
Establishes and maintains positive and collaborative working relationships with Portfolio Billers and Collectors.
Maintains a comprehensive working knowledge of payor contracts and ensures that payors are collecting according to contract provisions.
Maintains a comprehensive working knowledge of government billing regulations, including Medicare and Medicaid regulations, and serves as a resource for agency personnel.
Partners with cluster Executive Directors and/or AR Market Leaders, as well as Billers/Billing Managers, on payor projects in a timely manner.
Attends Agency BAM meetings to identify and report on Collections received.
Review, research, and post various types of funds daily
Prepare cash reports and reconcile daily
Resolve discrepancies by coordinating with internal teams
Research and clear all unidentified cash accounts monthly
Manage automated payment files and handle exceptions
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
At least three years' experience in health care billing and collections management, preferably in home health and/or hospice operations.
Ability to exercise discretion and independent judgment and demonstrate good communication, negotiation, and public relations skills.
Demonstrated capability to manage detailed information accurately.
Able to work tactfully and collaboratively with colleagues, peers, service center personnel, referral sources, and payers.
Demonstrates ingenuity, autonomy, assertiveness, flexibilit,y and cooperation in performing job responsibilities.
Additional Information We are committed to providing a competitive Total Rewards Package that meets our employees' needs. From a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k) plan with company match and various other benefits, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.
Compensation: Based on experience.
Type: Full Time
Location: Remote
Why Join Us
At Pennant Services, we don't just manage-we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact.
What sets us apart:
Opportunity for stock ownership
Empowered, flat leadership model supported by centralized resources
A work-life balance that promotes personal well-being
Complete benefits package: medical, dental, vision, 401(k) with match
Generous PTO, holidays, and professional development
A culture built around our core values-CAPLICO:
Customer Second
Accountability
Passion for Learning
Love One Another
Intelligent Risk Taking
Celebrate
Ownership
About Pennant
Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. Our Service Center model enables local leaders to lead, while we provide centralized support for clinical, HR, IT, legal, and compliance needs, empowering them to succeed.
Learn more at: ********************
#Remote
Pennant Service Center
1675 E. Riverside Drive, Suite 150
Eagle, ID 83616
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://********************.
Auto-ApplyPatient Access Specialist - Meridian FLEX
Billing specialist job in Meridian, ID
At St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. This customer service position is often the first person a patient encounters when entering the St. Luke's Meridian Hospital. This important role supports exceptional interactions to ensure professional, timely and accurate written and verbal communication with both patients and caregivers (both in person and by phone).
Shift details:
Variable schedule requiring days, nights and weekends!
Schedule is made based on department needs.
What you can expect from this role:
Registration, scheduling, and referral coordination for patients
Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates
Use a variety of technologies, tools and resources to support departmental workflows
Other duties as assigned
Minimum Qualifications for this Role:
Education: High School Diploma or Equivalent.
What does Flex mean?
Flex employees work between 8 to 32 hours per pay period (every two weeks). Hours/schedules are made in advance according to the employees availability and the needs of the department. The shifts and the hours will vary from week to week. The ideal candidate is available days, nights, weekends, and holidays.
Details for the Flex schedule:
You have to be available to train full time for the first 4 to 6 weeks. After that your schedule can vary from 8 to 40 hours per week.
Employees are given their schedules at least one pay period in advance. This is not an "on call" scenario.
Flex positions are not benefits eligible
What's in it for you
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
Auto-ApplyAccounts Receivable Specialist
Billing specialist job in Meridian, ID
Job DescriptionDescription:
Department: Accounting
Classification: Non-Exempt / Full-Time
Work Type: 4 days in office, 1 day remote
Reports to: Accounting Receivable Lead
The Accounts Receivable (AR) Specialist is responsible for ensuring timely and accurate billing, collections, and cash application to support the company's financial health and operational efficiency for an assigned affiliate. This role plays a critical part in managing customer accounts, reducing outstanding receivables, and maintaining accurate financial records.
The ideal candidate is detail-oriented, customer-focused, and proactive, with the ability to balance day-to-day transactional work while contributing to process improvements that enhance cash flow and financial controls.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required:
2-4 years of accounts receivable or general accounting experience required.
Strong understanding of billing, collections, and cash application processes.
Proficiency in computerized accounting systems and Microsoft Excel.
High attention to detail with strong organizational and time-management skills.
Experience in construction, home services, or project-based billing environments is a plus.
Experience working with multi-entity or multi-state operations preferred.
Associate's or bachelor's degree in accounting, finance, or related field is preferred or equivalent professional experience.
CORE COMPETENCIES
Accuracy & Attention to Detail | Customer Service Orientation | Problem Solving Time Management & Prioritization | Collaboration | Continuous Improvement Mindset
RESPONSIBILITIES
This position is responsible for the following:
Accounts Receivable & Billing
Prepare, review, and issue accurate customer invoices in accordance with sales orders specifications and customer agreements.
Record customer payments, apply prepayments, and maintain clean records in the system.
Process adjustments, apply customer credits as specified, and request refunds as needed.
Ensure timely and accurate billing for completed work, deposits, progress billings, and final invoices.
Cash Application & Reconciliation
Apply customer payments accurately and timely, including third party, ACH, checks, cash, and credit cards payments.
Produce AR ageing reports and follow up on outstanding receivables with project managers.
Partner with project managers and sales teams to investigate and resolve billing discrepancies.
Support the finance department to ensure customer financing is approved and funded timely.
Manage third-party payment applications for timely collection and processing of transactions.
Prepare weekly AR reports and communicate key cash flow insights to the leadership team.
Reconcile customer accounts, resolve unapplied cash, and investigate discrepancies.
Assist with month-end close activities related to accounts receivable.
Collections & Customer Account Management
Monitor aging reports and proactively follow up on past-due accounts.
Communicate professionally with customers regarding balances, payment status, and invoice questions.
Escalate delinquent accounts in accordance with established policies.
Reporting & Compliance
Maintain accurate AR records in the accounting system.
Prepare AR aging, collection status reports, and other ad-hoc reporting as needed.
Ensure compliance with internal controls, accounting standards, and audit requirements.
Process Improvement & Collaboration
Partner with Sales, Operations, and Accounting to resolve billing or payment issues.
Identify and recommend opportunities to improve AR processes, accuracy, and efficiency.
Support system enhancements, documentation, and standard operating procedures.
Perform additional accounting related projects or tasks assigned.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions, provided such accommodation does not create undue business hardship.
IDEAL CULTURE FIT
A positive outlook and a pleasure to work with. A mature team player that thrives in a collaborative and supportive environment - No drama. Approach any challenge with a can-do attitude and take a creative approach to accomplishing tasks. Think critically and maintain an easygoing, friendly demeanor. Be authentic, do good work, and promote a healthy, balanced workplace.
IDEAL WORK ETHIC
Show up and show out. We go above and beyond simply putting in the hours by applying ourselves and constantly striving for improvement. Be a game-changer and ask yourself, "How can we do this better?" Think creatively and let our culture of innovation encourage you to bring your ideas to the table.
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, drive, stand, carry up to 15 lbs., bend, stoop, reach, and perform repetitive motions. Specific vision abilities required by this job include close and distance vision. Communication requirements include English verbal speech and written communication.
WHAT WE OFFER
Medical, dental and vision insurance
Life and Accidental Death & Dismemberment (AD&D) Insurance
Disability Insurance
Identity Theft Protection
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
401K
PTO / Sick Time
8 Paid Holidays plus 1 Flex Holiday
Discount on our windows and doors
Employee discounts on travel, apparel, electronics, restaurants and more!
COMPENSATION Annual salary $70,000 - $90,000, paid semimonthly
#G&A
#LI-RBA
Requirements:
Billing Specialist
Billing specialist job in Meridian, ID
Job DescriptionDescription:
At Functional Medicine of Idaho (FMI), we are committed to helping people thrive by providing personalized, integrative healthcare that addresses the root causes of health concerns. Our mission is to empower individuals at every stage of life, guiding them toward optimal well-being. We focus on delivering comprehensive, patient-centered care rooted in the latest research and compassionate service. At FMI, we value collaboration, innovation, and empathy, and are dedicated to offering the best functional and integrative medicine in the communities we serve. Join our team and be part of transforming healthcare while making a meaningful impact.
Benefits
401(k) with Employer Match
Dental Insurance
Employee Assistance Program
Health Insurance
Life Insurance
Vision Insurance
Paid Time Off
Employee Discounts on Wellness services, Supplements, & more!
Role and Responsibilities
We are seeking a highly resilient and organized Billing Specialist with excellent communication skills to join our team. This role plays a key part in the billing process, working closely with patients, providers, and insurance companies to ensure smooth financial operations.
Manage billing functions for 20+ providers, ensuring compliance with billing regulations including policies, processes, and procedures using CPT and ICD-10 CM diagnosis codes, and applying appropriate modifiers as needed.
Ensure accurate and timely follow-up and resolution of all accounts receivable, managing A/R to meet and maintain cash collection metrics and goals.
Maximize facility reimbursement by understanding payer contracts and ensuring correct payments are received.
Accurately post payments from insurance and patients, and work on denials from insurance companies.
Review patient accounts to collect outstanding balances.
Communicate effectively with patients regarding insurance, billing, and payment plans.
Handle reimbursement issues for contracted and non-contracted insurance, including HMO, PPO, EPO, POS, Worker's Compensation, self-pay, and third-party payers.
Explain insurance Explanation of Benefits (EOBs) to patients and ensure they understand their financial responsibilities.
Qualifications and/or Work Experience Requirements
High School Diploma (required)
Minumum 1 year of experience in medical billing (preferred)
1 year of experience in collections and patient accounts receivable
Ability to read and interpret Explanation of Benefits (EOBs)
Strong multitasking abilities and attention to detail
Self-starter with the ability to work in a team environment
Flexible and adaptable to changes in processes
Preferred Skills
Strong organizational and communication skills
Ability to manage multiple tasks efficiently
Proficiency in EMR systems and billing software
Equal Opportunity Employer
Functional Medicine of Idaho is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, age, sex, marital status, national origin, ancestry, disability, handicap or veteran status.
Requirements:
FMIHIGHP
Patient Access Specialist - Caldwell Arlington
Billing specialist job in Caldwell, ID
Job Description
At Terry Reilly we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team.
We provide integrated care throughout the Treasure Valley with our medical, dental and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for free healthcare.
Starting Pay DOE: $18.28
GENERAL RESPONSIBILITIES
This position is responsible for greeting, directing, and assisting patients and visitors in a professional, courteous, and efficient manner and throughout their visit. Scheduling and registering patients, including the accurate collection of required data. Staff will also determine eligibility for services, and counsel patients regarding payment policies, monitoring and collection of monies due. The Patient Access Specialist is also responsible for the overall management of the waiting room atmosphere, keeping patients informed about wait times, and ensuring a comfortable and clean waiting area.
MINIMUM QUALIFICATIONS
Ability to provide strong customer service to a complex patient population.
Good verbal and written communication skills.
Basic bookkeeping skills - cash handling, posting charges, and deposits.
Ability to navigate multiple computer software programs including EHR, Microsoft Office products, scanner, calculator, and multi-line telephone.
Must be a self-starter and able to work with minimal supervision.
PREFERRED QUALIFICATIONS
Experience as a receptionist in a medical, dental, or social services setting.
Strong bookkeeping or accounting skills.
Strong working knowledge of Microsoft Word and Excel.
Bi-lingual Spanish-speaking, reading and writing skills
Patient Access Specialist - Meridian FLEX
Billing specialist job in Meridian, ID
At St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences.This customer service position is often the first person a patient encounters when entering the **St. Luke's Meridian Hospital** . This important role supportsexceptional interactions to ensure professional, timely and accurate written and verbal communication with both patients and caregivers (both in person and by phone).
**Shift details:** **_Variable schedule requiring days, nights and weekends!_** Schedule is made based on department needs.
**What you can expect from this role:**
+ Registration, scheduling, and referral coordination for patients
+ Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates
+ Use a variety of technologies, tools and resources to support departmental workflows
+ Other duties as assigned
**Minimum Qualifications for this Role:**
+ Education: High School Diploma or Equivalent.
**What does Flex mean?**
Flex employees work between 8 to 32 hours per pay period (every two weeks). Hours/schedules are made in advance according to the employees availability and the needs of the department. The shifts and the hours will vary from week to week. The ideal candidate is available days, nights, weekends, and holidays.
**Details for the Flex schedule:**
+ You have to be available to train full time for the first 4 to 6 weeks. After that your schedule can vary from 8 to 40 hours per week.
+ Employees are given their schedules at least one pay period in advance. This is not an "on call" scenario.
+ **Flex positions are not benefits eligible**
**What's in it for you**
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
**Default: Location : City** _Meridian_
**Category** _Admin/Clerical/Customer Support_
**Work Unit** _Patient Access Administration System Office_
**Position Type** _Flex_
**Requisition ID** _2025-108112_
**Default: Location : Location** _US-ID-Meridian_
**Work Location : Name** _520 S Eagle Rd, Meridian, Meridian Medical Center_
Patient Access Specialist - Caldwell Cleveland
Billing specialist job in Caldwell, ID
At Terry Reilly we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team. We provide integrated care throughout the Treasure Valley with our medical, dental and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance.
Starting Pay DOE: $18.28
GENERAL RESPONSIBILITIES
This position is responsible for greeting, directing, and assisting patients and visitors in a professional, courteous, and efficient manner and throughout their visit. Scheduling and registering patients, including the accurate collection of required data. Staff will also determine eligibility for services, and counsel patients regarding payment policies, monitoring and collection of monies due. The Patient Access Specialist is also responsible for the overall management of the waiting room atmosphere, keeping patients informed about wait times, and ensuring a comfortable and clean waiting area.
MINIMUM QUALIFICATIONS
* Ability to provide strong customer service to a complex patient population.
* Good verbal and written communication skills.
* Basic bookkeeping skills - cash handling, posting charges, and deposits.
* Ability to navigate multiple computer software programs including EHR, Microsoft Office products, scanner, calculator, and multi-line telephone.
* Must be a self-starter and able to work with minimal supervision.
PREFERRED QUALIFICATIONS
* Experience as a receptionist in a medical, dental, or social services setting.
* Strong bookkeeping or accounting skills.
* Strong working knowledge of Microsoft Word and Excel.
Patient Access Specialist 4 - Meridian Hospital
Billing specialist job in Meridian, ID
The Patient Access Specialist 4 is responsible for responding to patient, provider, and department/service area needs with a high emphasis on customer service and accuracy. This includes, but is not limited to, registration, complex scheduling, referral coordination, benefit verification, preauthorization, order transcription and general inquiries from patients, providers and the general public.This subject matter expert is also responsible to serve as a role model and resource to coworkers.
**Shift details** :Friday- Sunday 1800-0630 (6pm - 6:30am)
**What you can expect from this role:**
+ Registration, scheduling, and referral coordination for patients
+ Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates
+ Use a variety of technologies, tools and resources to support departmental workflows
+ Serves as a role model, mentor, trainer and/or resource to coworkers
+ Other duties as assigned
**Minimum qualifications for this role:**
+ Education: High School Diploma or equivalent.
+ Experience: 3 years relevant experience.
**What's in it for you**
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
**Default: Location : City** _Meridian_
**Category** _Admin/Clerical/Customer Support_
**Work Unit** _Patient Access Registration Meridian Hospital Flr 1_
**Position Type** _Full-Time_
**Work Schedule** _VARIABLE_
**Requisition ID** _2025-106619_
**Default: Location : Location** _US-ID-Meridian_
**Work Location : Name** _520 S Eagle Rd, Meridian, Meridian Medical Center_
Patient Access Support Specialist - Nampa PRC
Billing specialist job in Nampa, ID
At Terry Reilly, we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team.
We provide integrated care throughout the Treasure Valley with our medical, dental, and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for low-cost healthcare.
GENERAL RESPONSIBILITIES
Under the direction of the Operations team, this position is responsible for providing general customer service and assisting/resolving both inbound patient calls and inquiries as well as in-person patient visits. Provides customer support to visitors in a professional, courteous, and efficient manner throughout the patient visit. Scheduling and registering patients, including the accurate collection of required data. Staff will also determine eligibility for services, and counsel patients regarding payment policies, monitoring and collection of monies due as needed.
MINIMUM QUALIFICATIONS
Proven record of customer service excellence including good verbal and written communication skills.
Ability to navigate multiple computer software programs including HER, Microsoft Office products, scanner, calculator, and multi-line telephone.
Ability to read and follow oral and written instructions both over the phone and in person.
Strong working knowledge of Microsoft Office systems, including but not limited to: Outlook, Word, and Excel.
Strong ability to work well under pressure, prioritize, multitask, and escalate competing duties.
Sensitivity to unique or specialized patient populations.
PREFERRED QUALIFICATIONS
Previous customer service experience.
Previous experience in a Healthcare or social services setting.
Previous experience with both billing and EHR systems.
Bilingual abilities (English/Spanish).
Previous experience working with at-risk populations.
Patient Access Support Specialist - Nampa PRC
Billing specialist job in Nampa, ID
Job Description
At Terry Reilly, we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team.
We provide integrated care throughout the Treasure Valley with our medical, dental, and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for low-cost healthcare.
GENERAL RESPONSIBILITIES
Under the direction of the Operations team, this position is responsible for providing general customer service and assisting/resolving both inbound patient calls and inquiries as well as in-person patient visits. Provides customer support to visitors in a professional, courteous, and efficient manner throughout the patient visit. Scheduling and registering patients, including the accurate collection of required data. Staff will also determine eligibility for services, and counsel patients regarding payment policies, monitoring and collection of monies due as needed.
MINIMUM QUALIFICATIONS
Proven record of customer service excellence including good verbal and written communication skills.
Ability to navigate multiple computer software programs including HER, Microsoft Office products, scanner, calculator, and multi-line telephone.
Ability to read and follow oral and written instructions both over the phone and in person.
Strong working knowledge of Microsoft Office systems, including but not limited to: Outlook, Word, and Excel.
Strong ability to work well under pressure, prioritize, multitask, and escalate competing duties.
Sensitivity to unique or specialized patient populations.
PREFERRED QUALIFICATIONS
Previous customer service experience.
Previous experience in a Healthcare or social services setting.
Previous experience with both billing and EHR systems.
Bilingual abilities (English/Spanish).
Previous experience working with at-risk populations.