What does a billing supervisor do?
A billing supervisor is primarily in charge of spearheading and overseeing the billing procedures of a company. Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing processes. They must also monitor all procedures, ensuring it complies with the company's policies. Furthermore, as a supervisor, they must lead and encourage the workforce to reach goals while implementing the rules and regulations of the company.
Billing supervisor responsibilities
Here are examples of responsibilities from real billing supervisor resumes:
- Manage point-of-service collection functions to improve customer service and increase revenue for clinic and surgery centers.
- Conduct regular meetings to update and presents issues of third party billing and ICD-9 and CPT changes that require management review
- Supervise activities inclusive of all order entry, invoicing, payroll entry and annual inventory control functions.
- Post payments and prepare daily deposits, write checks, answer phones, collections, filing and pass out payroll checks.
- Review clinical documentation and provide education and recommendations in preparation for ICD-10.
- Facilitate effective communication and working relationships with other departments regarding Medicare and Medicaid requirements.
- Schedule and coordinate all patient surgery, contacting surgery centers and call insurance companies for precertification.
- Take part in interviews/hiring/terminations and am familiar with state laws and regulations regarding Medicaid and employee payroll regulations.
- Submit complete and detail appeals, including all necessary follow up and regular review of medical documentation as required.
- Verify patients' insurance eligibility and ophthalmology specific benefits by using NextGen RTS, insurance websites, and calling insurance companies
- Evaluate medical coverage policies, maintain patient financial records and develop strategies to optimize reimbursement through follow-up and claim appeals.
- Interact and provide service to patients by answering questions, providing information, making referrals and assuring appropriate follow-through and/or resolution.
- Follow all ICD-9-CM, CPT-4, and HCPCS.
- Act as the AR/AP of the company and used QuickBooks to keep track of all pending incoming and outgoing bills.
- Monitor all aspects of A/R and collections including reporting the DSO to the CFO.
Billing supervisor skills and personality traits
We calculated that 15% of Billing Supervisors are proficient in Customer Service, Patients, and Billing Procedures. They’re also known for soft skills such as Communication skills, Math skills, and Organizational skills.
We break down the percentage of Billing Supervisors that have these skills listed on their resume here:
- Customer Service, 15%
Key Responsibilities Functional areas of responsibility included team building, individual performance management, customer service and relationship management.
- Patients, 13%
Managed the receptionist area, including greeting patients and obtaining insurance and demographic information important to billing.
- Billing Procedures, 6%
Developed new procedures for dealing with customer-related problems and reorganized monthly billing procedures for more efficient billing cycles.
- Medicaid, 5%
Billed Medicare, Medicaid, Commercial Insurance carriers and self-pay electronically and manually.
- Billing Issues, 4%
Developed and designed excel spreadsheet for production tracking of billing issues which provided information for performance evaluation.
- Billing System, 4%
Added and updated insurance contact information as well as referring physicians information into the Medical Manager billing system.
Common skills that a billing supervisor uses to do their job include "customer service," "patients," and "billing procedures." You can find details on the most important billing supervisor responsibilities below.
Communication skills. The most essential soft skill for a billing supervisor to carry out their responsibilities is communication skills. This skill is important for the role because "financial clerks should be able to explain policies and procedures to colleagues and customers." Additionally, a billing supervisor resume shows how their duties depend on communication skills: "direct communication with the physicians and office staff and advising them of any incorrect billing procedures. "
Math skills. Another soft skill that's essential for fulfilling billing supervisor duties is math skills. The role rewards competence in this skill because "the job duties of financial clerks includes calculating charges and updating financial records." According to a billing supervisor resume, here's how billing supervisors can utilize math skills in their job responsibilities: "maintained patients information reports, income reports, and statistics with balancing the daily schedule. "
Organizational skills. Another skill that relates to the job responsibilities of billing supervisors is organizational skills. This skill is critical to many everyday billing supervisor duties, as "financial clerks must be able to arrange files so they can find them quickly and efficiently." This example from a resume shows how this skill is used: "maintained meaningful standards and expectations for a variety of revenue cycle teams in alignment with departmental and organizational goals. "
The three companies that hire the most billing supervisors are:
- Robert Half10 billing supervisors jobs
- Trinity Health6 billing supervisors jobs
- Vorys, Sater, Seymour and Pease6 billing supervisors jobs
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Compare different billing supervisors
Billing supervisor vs. Supervisor, patient access
A patient access supervisor is an individual who is responsible for supervising a health facility's patient registration, inpatient and outpatient, the financial counseling division, central scheduling, and the PBX department. Patient access supervisors must ensure that high-quality service for patients is achieved as well as the accuracy of information. They must create staffing calendars and make hiring decisions to maintain adequate staffing in the department. Patient access supervisors must also develop and implement policies and procedures for the department.
There are some key differences in the responsibilities of each position. For example, billing supervisor responsibilities require skills like "billing procedures," "billing issues," "billing system," and "medical billing." Meanwhile a typical supervisor, patient access has skills in areas such as "patient care," "revenue cycle," "medical terminology," and "patient registration." This difference in skills reveals the differences in what each career does.
Supervisors, patient access really shine in the health care industry with an average salary of $48,671. Comparatively, billing supervisors tend to make the most money in the professional industry with an average salary of $61,827.On average, supervisors, patient access reach similar levels of education than billing supervisors. Supervisors, patient access are 2.3% more likely to earn a Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.Billing supervisor vs. Accounts payable supervisor
An accounts payable supervisor is an executive who is responsible for the timely payments of expense vouchers and vendor invoices. Accounts payable supervisors maintain the accuracy of the organization's financial records. They report to the head of the accounting department and oversee the accounts payable team. It is also part of their job to manage the company's budget reports and expense accounts. Leadership skills, strong communication, adaptability, and attention to detail are required to carry out this job.
Each career also uses different skills, according to real billing supervisor resumes. While billing supervisor responsibilities can utilize skills like "patients," "billing procedures," "medicaid," and "billing issues," accounts payable supervisors use skills like "reconciliations," "vendor invoices," "purchase orders," and "accruals."
Accounts payable supervisors may earn a higher salary than billing supervisors, but accounts payable supervisors earn the most pay in the technology industry with an average salary of $59,550. On the other hand, billing supervisors receive higher pay in the professional industry, where they earn an average salary of $61,827.Average education levels between the two professions vary. Accounts payable supervisors tend to reach similar levels of education than billing supervisors. In fact, they're 0.5% more likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Billing supervisor vs. Billing analyst
A billing analyst is responsible for supporting the operations of an accounting department, evaluating and issuing invoices, and analyzing the financial transactions of the company. Billing analysts assist with creating financial statements and reports, managing billing discrepancies, updating recent account statements on the company's database, and checking the accuracy of balance sheets. A billing analyst must have excellent analytical skills, as well as the knowledge of the accounting principles, performing account reconciliations, processing receivables, and tracking clients' billing statements.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a billing supervisor is likely to be skilled in "medical billing," "direct reports," "performance reviews," and "icd-10," while a typical billing analyst is skilled in "strong analytical," "data entry," "reconciliations," and "powerpoint."
Billing analysts earn the highest salary when working in the finance industry, where they receive an average salary of $73,956. Comparatively, billing supervisors have the highest earning potential in the professional industry, with an average salary of $61,827.Most billing analysts achieve a similar degree level compared to billing supervisors. For example, they're 0.7% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.Billing supervisor vs. Team leader/supervisor
A team leader or supervisor is an individual who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development. They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. They also organize team meetings and report the progress of a project to the management. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic.
Types of billing supervisor
Updated January 8, 2025
