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Patient Access Representative jobs at Billings Clinic

- 86 jobs
  • Patient Access Specialist (Full-time/Columbus)

    Billings Clinic 4.5company rating

    Patient access representative job at Billings Clinic

    Job Opening for Stillwater Billings Clinic Located in Columbus, Montana Patient Access Specialists are instrumental in ensuring the efficient and effective flow of patient access needs as well as initiating the revenue cycle throughout Billings Clinic. Responsible for providing excellence in customer service by greeting, registering and gathering appropriate information for clinical and patient financial use. Included are appropriate demographic and insurance information, scheduling appointments, collection of co-payments and self-pay deposits and posting payments directly into the billing system. Position must fully understand the ramifications and impacts of incomplete or inaccurate information as it relates to clinical staff and the revenue cycle. MINIMUM QUALIFICATIONS * High school diploma or equivalent * Some college or healthcare focused classes preferred such as medical terminology, medical office practices, etc. * Demonstrated excellence in customer service skills * One year customer service experience; healthcare preferred * Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. WAGE: $17.15 - $21.25 per hour
    $17.2-21.3 hourly 17d ago
  • Patient Access Specialist - Admitting (Part-time)

    Billings Clinic 4.5company rating

    Patient access representative job at Billings Clinic

    You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006. And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference here. About Us Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality. Your Benefits We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide. Magnet: Commitment to Nursing Excellence Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more! Patient Access Specialist - Admitting (Part-time) ADMITTING (BILLINGS CLINIC HOSPITAL) req10695 Shift: Day, Weekends Employment Status: Part-Time (.5 - .74) Hours per Pay Period: 0.60 = 48 hours every two weeks (Non-Exempt) Starting Wage DOE: 17.00 - 21.25 Patient Access Specialists are responsible for greeting and registering patients, gathering appropriate demographic and insurance information, scheduling appointments, collection of co-payments. Will be assigned to work in one or more of the primary admission areas to include the Emergency Department triage or discharge desk, psychiatric center, endoscopy, insurance verification, reference laboratory, PAT lab and/or front desk. Essential Job Functions * Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service. * Completes on-line registration information gathering demographic and insurance information that results in the ability to provide accurate information for patients, guarantor, and insurance follow-up. Performs bedside registration in the ED in accordance with policies and procedures. During system down times, adheres to down time/disaster registration procedures to ensure accurate handling of information. * Completes pre-registrations and ensures 95% of all scheduled admissions are performed in advance of date of service. * Schedules and coordinates appointments in a manner that meets the patient's needs and assists department in management of patient flow utilizing knowledge of MD, PAT Lab and endoscopy scheduling protocols. * Coordinates with patients and providers, to ensure verification of insurance information is obtained and entered into the hospital system for reimbursement purposes. * Educates patients regarding NOPP, Patient Rights and Conditions of Admissions and obtains appropriate signatures. * Performs reception functions for PAT Lab, endoscopy and Ed triage/discharge. * Ensures proper patient chart flow and filing procedures adhering to procedures established by Health Information Management. * Coordinates, promotes distribution and educates patients on patient satisfaction surveys. * Initiates collection of co-payments in accordance with each patient's individual insurance requirements. Accepts all other payments on accounts and provides cash receipts for all transactions. * Maintains and reconciles cash drawer bank by following written reconciliation policies and procedures - ensuring each cash drawer balances daily (Front Desk and ED Discharge areas) * Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements. * Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance. * Performs other duties as assigned or needed to meet the needs of the department/organization. Minimum Qualifications Education * 16 years of age or older * High school diploma or equivalent preferred * Some college or healthcare focused classes preferred such as medical terminology, medical office practices, etc. Experience * Demonstrated excellence in customer service skills Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at ****************************** Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.
    $28k-31k yearly est. 60d+ ago
  • Patient Access Specialist

    Ensemble Health Partners 4.0company rating

    Great Falls, MT jobs

    Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: ENTRY LEVEL CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $16.50 - $17.65/hr based on experience ***This position is an onsite role and candidates must be able to work on-site at Benefis - East Campus in Great Falls, MT **** We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization. Job Responsibilities: The Patient Access Representative is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization. Responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service as measured by Press Ganey. Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable. They are to adhere to policies, and provide excellent customer service in these interactions with the appropriate level of compassion. Patient Access staff will be held accountable for point of service goals as assigned. Responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership. Responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options. Explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witnesses name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services. Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate. Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets. Experience: 1+ years of customer service experience Required Education: High School Diploma/GED Required Certification: CRCR Required within 6 months of hire (Company Paid) #LI-BM1 Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. EEOC - Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights
    $16.5-17.7 hourly Auto-Apply 41d ago
  • Patient Access Specialist

    Ensemble Health Partners 4.0company rating

    Great Falls, MT jobs

    Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: ENTRY LEVEL CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $16.50 - $17.65/hr based on experience ***This position is an onsite role and candidates must be able to work on-site at Benefis - East Campus in Great Falls, MT **** Full Time Shifts Available: Monday-Friday - 6:30am - 3:00pm ED Day Shift - 12:00pm - 8:30pm ED Overnight Shift - 8:30pm - 7:00am We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization. Job Responsibilities: The Patient Access Representative is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization. Responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service as measured by Press Ganey. Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable. They are to adhere to policies, and provide excellent customer service in these interactions with the appropriate level of compassion. Patient Access staff will be held accountable for point of service goals as assigned. Responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership. Responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options. Explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witnesses name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services. Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate. Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets. Experience: 1+ years of customer service experience Required Education: High School Diploma/GED Required Certification: CRCR Required within 6 months of hire (Company Paid) #LI-BM1 Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. EEOC - Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights
    $16.5-17.7 hourly Auto-Apply 60d+ ago
  • Clinician Scheduling Specialist (FT- 0.9 FTE, Day Shift)

    Bozeman Health 3.6company rating

    Bozeman, MT jobs

    The BHMG Clinician Scheduling Specialist is primarily responsible for facilitating patient access through the development, coordination, and maintenance of the medical provider schedules and templates for Bozeman Health Medical Group in accordance with policy and patient demand. The BHMG Clinician Scheduling Specialist works closely with an interdisciplinary team including medical providers, office managers, and the Supervisor to meet business objectives and promote a positive work environment. This position is accountable for the execution and adherence to provider policies specific to scheduling. The BHMG Clinician Scheduling Specialist will monitor provider time-off and complete provider payroll functions in keeping with provider contracts. BHMG Clinician Scheduling Specialist will effectively communicate the impact of physician supply on nursing, front office, and other support staff and assist with the determination of staffing ratios to support patient demand. Minimum Qualifications: Associate Degree; equivalent combination of education and/or experience considered. Two (2) years of medical office experience with provider scheduling responsibility Essential Job Functions: In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements. Coordinates and maintains all scheduling functions related to medical provider time-off including vacations, coverage for absences, etc. Completes payroll for all providers in the Medical Group accurately and timely. Adjusts templates in the EMR for all providers in the Medical Group to reflect approved time-off or other provider scheduling demands Builds and manages the provider call rotations for all providers in the Medical Group Maintains an accurate electronic scheduling software system including assisting with designing and testing new features and troubleshooting issues to ensure scheduling processes are working as designed Trains all providers in the Medical Group how to use the electronic scheduling software system accurately Participates in project work; assemble and prepare reports and other documents for the Medical Group Participates in quality improvement teams related to operational issues Ensures department compliance with HIPAA privacy regulations Knowledge, Skills and Abilities Demonstrates sound judgment, patience, and maintains a professional demeanor at all times Exercises tact, discretion, sensitivity, and maintains confidentiality Performs essential job functions successfully in a busy and stressful environment Learns current and new computer applications and office equipment utilized at Bozeman Health Strong interpersonal, verbal, and written communication skills Analyzes, organizes, and prioritizes work while meeting multiple deadlines Schedule Requirements This role requires regular and sustained attendance. The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts. On-call work may be required to respond promptly to organizational, patient, or employee needs. Physical Requirements Lifting (Rarely - 30 pounds): Exerting force occasionally and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people. Sit (Continuously): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain. Stand (Occasionally): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain. Walk (Occasionally): Walking and moving around within the work area requires good balance and coordination. Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms. Twist/Bend/Stoop/Kneel (Occasionally): Twisting, bending, stooping, and kneeling require flexibility and a wide range of motion in the spine and joints. Reach Above Shoulder Level (Occasionally): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability. Push/Pull (Occasionally): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward. Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling. Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials. Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. Exposures (Rarely): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases due to contact with patients in areas that may have contagious illnesses. *Frequency Key: Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%). The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified. 77211275 CLINICIAN SCHEDULING & OPS MGMT (CORP)
    $31k-37k yearly est. Auto-Apply 60d+ ago
  • Patient Access Associate I PRN1

    SCL Health 4.5company rating

    Miles City, MT jobs

    You. You bring your body, mind, heart and spirit to your work as a Patient Access Associate - Registration Specialist. Your compassion is tangible: whether your patient is 18 or 85, they feel it in the hand they hold. Families feel it in your prayers. Colleagues feel it in your support. You're generous with your thoughts, your partnerships and especially your voice, because your opinion matters . You're great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible. Us. Holy Rosary Healthcare is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 25-bed acute care hospital, residential living community and clinic provide eastern Montana with comprehensive services in one beautiful location. We are fully dedicated to providing care aligned with community needs, and are proud to treat the poor, the vulnerable, our community and each other. Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we've launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning. We. Together we'll align mission and careers, values and workplace. We'll encourage joy and take pride in our integrity. We'll laugh at each other's jokes (even the bad ones). We'll hello and high five. We'll celebrate milestones and acknowledge the value of spirituality in healing. We're proud of what we know, which includes how much there is to learn. Your day As a Patient Access Associate - Registration Specialist, you need to know how to: As a Patient Registration Clerk you know that every day is different, which is why you need to know how to: Register patients. Confirm, enters, and/or updates all required demographic data on patient and guarantor on registration system. Avoid overlays and duplicate patient medical records. Follow procedures when identifying a patient and applying the patient identification bracelet. Register patients during downtime following downtime procedures and enters data into registration system immediately upon system availability. Obtain and explains copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization if not verified by PASC. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable. Verify insurance to determine coordination of benefits and obtain authorization and/or referrals as required. Screes for and processes non-covered services and waiver of liability (ABN) through automated screening at time of service. Inform self-pay patients of liability due, prepayment requirements and coordinates screening of alternate funding sources if applicable. Prepare estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Coordinate with clinical areas and other ancillary departments to obtain accurate orders in order to establish patient financial expectations. Collect patient payments and provides accurate receipt. Post all payments in system. Reconcile receipts with cash collected and completes required balancing forms. Document patient account notes for all interactions/transactions. Maintain departmental and/or individual work queues and reports as required. Explain/answer patient billing inquiries and interprets statement data to resolve accounts. Escalate account issues which cannot be resolved. Update the emergency department room tracking system. Your experience We hire people, not resumes. But we also expect excellence, which is why we require: High School Diploma or equivalent Minimum of 1 year previous experience in the hospitality or service industry is preferred Strong organizational skills and attention to detail Your next move Now that you know more about being a Patient Access Associate - Registration Specialist on our team we hope you'll join us. At SCL Health you'll reaffirm every day how much you love this work, and why you were called to it in the first place.
    $27k-32k yearly est. Auto-Apply 60d+ ago
  • Patient Access Representative (Full-Time)

    Greater Valley Health Center 3.9company rating

    Kalispell, MT jobs

    Patient Access Representative (Full-Time/Benefit Eligible) Hours: 8:00 a.m. - 5:00 p.m. Are you looking to start a career in healthcare and want to get your foot in the door? This is your opportunity! At Greater Valley Health Center, you will join a supportive and dedicated team in an environment that values teamwork, compassion, and excellence in patient care. We offer competitive salaries, excellent benefits, and the chance to grow your career in healthcare. Job Purpose The Patient Access Representative plays a vital role in ensuring patients have a positive experience at Greater Valley Health Center. This position is responsible for welcoming patients, coordinating appointments, collecting and verifying information, and assisting with billing and insurance requirements. By providing excellent customer service and administrative support, the Patient Access Representative helps ensure smooth patient flow and supports the delivery of high-quality healthcare. Qualifications & Experience High school diploma required; Associate degree preferred. One (1) year of relevant experience in healthcare, customer service, or office setting preferred. Experience with electronic health records (EHR) preferred. Knowledge of general office practices and computer operation. Excellent communication, interpersonal, and customer service skills. Strong organizational and multitasking abilities. Ability to work calmly and effectively in a fast-paced environment. Professionalism and discretion when handling confidential patient information. Ability to adapt to the needs of diverse patients and create a welcoming, supportive environment. Key Responsibilities Greet patients and visitors with professionalism and warmth, creating a welcoming first impression. Answer and direct phone calls using a multi-line phone system; respond to inquiries in a polite and efficient manner. Check patients in and out of appointments, ensuring demographic, insurance, and financial information is accurate and up to date. Assist patients in determining eligibility for sliding fee discounts; provide referrals for insurance enrollment assistance when needed. Collect co-pays, fees, and payments, process cash, check, or credit transactions. Maintain accurate records and balance daily payments. Schedule appointments efficiently with the appropriate providers while maximizing utilization of available slots. Provide patients with information on clinic policies, procedures, and available resources. Scan and upload necessary documentation into the electronic health record system. Obtain patient authorizations for the release of medical records in compliance with HIPAA and other regulations. Communicate scheduling updates, delays, or patient needs to clinical and leadership staff. Maintain cleanliness and order of the reception and waiting areas. Perform other related administrative duties as assigned to support clinic operations. Why Join Greater Valley Health Center? Supportive and collaborative work environment Competitive pay and excellent benefits Opportunity to build a long-term career in healthcare
    $32k-36k yearly est. 60d+ ago
  • Patient Access Representative (Part-Time)

    Greater Valley Health Center 3.9company rating

    Kalispell, MT jobs

    Patient Access Representative (Part-Time/Benefit Eligible) Hours: 9:00 a.m. - 3:00 p.m. 30 hrs/ week Are you looking to start a career in healthcare and want to get your foot in the door? This is your opportunity! At Greater Valley Health Center, you will join a supportive and dedicated team in an environment that values teamwork, compassion, and excellence in patient care. We offer competitive salaries, excellent benefits, and the chance to grow your career in healthcare. Job Purpose The Patient Access Representative plays a vital role in ensuring patients have a positive experience at Greater Valley Health Center. This position is responsible for welcoming patients, coordinating appointments, collecting and verifying information, and assisting with billing and insurance requirements. By providing excellent customer service and administrative support, the Patient Access Representative helps ensure smooth patient flow and supports the delivery of high-quality healthcare. Qualifications & Experience High school diploma ; Associate degree preferred. One (1) year of relevant experience in healthcare, customer service, or office setting preferred. Experience with electronic health records (EHR) preferred. Knowledge of general office practices and computer operation. Excellent communication, interpersonal, and customer service skills. Strong organizational and multitasking abilities. Ability to work calmly and effectively in a fast-paced environment. Professionalism and discretion when handling confidential patient information. Ability to adapt to the needs of diverse patients and create a welcoming, supportive environment. Key Responsibilities Greet patients and visitors with professionalism and warmth, creating a welcoming first impression. Answer and direct phone calls using a multi-line phone system; respond to inquiries in a polite and efficient manner. Check patients in and out of appointments, ensuring demographic, insurance, and financial information is accurate and up to date. Assist patients in determining eligibility for sliding fee discounts; provide referrals for insurance enrollment assistance when needed. Collect co-pays, fees, and payments, process cash, check, or credit transactions. Maintain accurate records and balance daily payments. Schedule appointments efficiently with the appropriate providers while maximizing utilization of available slots. Provide patients with information on clinic policies, procedures, and available resources. Scan and upload necessary documentation into the electronic health record system. Obtain patient authorizations for the release of medical records in compliance with HIPAA and other regulations. Communicate scheduling updates, delays, or patient needs to clinical and leadership staff. Maintain cleanliness and order of the reception and waiting areas. Perform other related administrative duties as assigned to support clinic operations. Why Join Greater Valley Health Center? Supportive and collaborative work environment Competitive pay and excellent benefits Opportunity to build a long-term career in healthcare
    $32k-36k yearly est. 60d+ ago
  • Access Services Insurance Verification Specialist - Days - Hybrid

    Baylor Scott & White Health 4.5company rating

    Helena, MT jobs

    The Insurance Verification Specialist 1, under general supervision, provides patients, physicians and internal hospital personnel with insurance benefit information. This position ensures timely verification of insurance benefits and financial clearance which has a direct impact to the organization?s reimbursement from payers for patient accounts that are scheduled and unscheduled. **ESSENTIAL FUNCTIONS OF THE ROLE** Performs financial clearance of patient accounts by verifying insurance eligibility and benefits and ensuring all notifications and authorizations are completed within the required timeframe. Completes appropriate payor forms related to notification and authorization. Coordinates the submission of clinical documentation from physicians to payers for authorization needs. Calculates accurate patient financial responsibility. Communicates timely with Utilization Review, and collaborates effectively with physician and facility staff to ensure financial clearance of the patient?s account prior to scheduled or unscheduled service during the patient?s hosptial stay. Interprets complex payer coverage information including, but not limited to, network participation status with provider, limited plan coverage and inactive benefits. Documents systems according to the Insurance Verification guidelines to assure accurate and timely reimbursement. **KEY SUCCESS FACTORS** 1 year of healthcare or customer service experience preferred. Must have the ability to consistently meet performance standards of production, accuracy, completeness and quality. Ability to understand and adhere to payer guidelines by plan and service type. Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. Ability to maintain a professional demeanor in a highly stressful and emotional environment, behavioral health and/or suffering patients in addition to life or death situations. Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills. Demonstrates ability to manage multiple, changing priorities in an effective and organized manner. Excellent data entry, numeric, typing and computer navigational skills. Basic computer skills and Microsoft Office. **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Less than 1 Year of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $34k-39k yearly est. 2d ago
  • Patient Access Representative

    Rocky Boy Health Center 3.6company rating

    Box Elder, MT jobs

    The Patient Access Representative plays a crucial role in providing exceptional service to patients and ensuring smooth operational flow within the healthcare facility. This position is responsible for managing patient registrations, verifying insurance information, facilitating the check-in and check-out processes, and handling switchboard operations. KEY RESPONSIBILITIES Greets and assists patients during the registration process. Maintain a positive and welcoming environment for patients and their families. Deliver exceptional customer service by addressing patient inquiries and concerns. Collects and verifies demographic and insurance information. Initiates a warm hand off to appropriate staff members to assist patients in understanding their insurance plans, explaining co-pays, deductibles, and other financial responsibilities, if required. Collaborate with the Business Office and Health Information Management departments to address any billing or payment concerns. Ensures accurate entry of patient data into the electronic health records system. Schedule patient appointments efficiently, considering provider availability and patient preferences. Responsible for ensuring timely access to care for patients and their families. Develops positive customer relationships by anticipating and providing solutions to the needs of internal and external customer populations and by giving a high priority to customer satisfaction. Operate the switchboard to handle incoming calls, direct calls to the appropriate departments, and provide information as needed. Manage voicemail systems and forward messages to the appropriate personnel. Ensure timely and efficient handling of inquiries and requests through the switchboard. Performs other job-related duties including, but not limited to registrations in multiple systems, coverage of ancillary departments, as well as other duties assigned by the Manager or Supervisor attend mandatory monthly staff meetings, in-services, and continuing education sessions. Attend department staff meetings as required within the department. Attend department staff meetings as required within the department. Undertakes additional responsibilities as delegated and directed by the supervisor to support the overall functioning and objectives of the Rocky Boy Health Center. MINIMUM QUALIFICATIONS Associate degree in business, Allied Health or related. Minimum one year of medical office experience and/or customer service-based experience. DESIRED QUALIFICATIONS Three years of medical office experience and/or customer service-based experience. Proficient knowledge revenue cycle, medical terminology, and insurance requirements. Disclaimer This employment announcement does not contain a comprehensive description of activities, duties, or responsibilities that are required for this position. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with necessity. Applicants with credentials that do not meet the minimum qualification for this position will not be considered. Rocky Boy Health Center Human Resources disclaims responsibility for ensuring the completion of application packages, considering only those applications received in proper and completed form before the 4:00 PM closing date for the advertised position. This employment announcement is subject to change depending on budget availability and organizational priorities. Employment offers are contingent upon the satisfactory completion of a background check and pre-employment drug test, with successful applicants being subject to a 60-day probationary period. Notice to Recruiting Agencies and Third-Party Vendors Rocky Boy Health Center does not accept unsolicited resumes, proposals, or candidate submissions from recruiting agencies or third-party vendors. We are not seeking new recruiting or placement services for any positions at this time. Any unsolicited submissions will be considered property of Rocky Boy Health Center, and we will not be responsible for any associated fees.
    $29k-35k yearly est. Auto-Apply 6d ago
  • Patient Access Specialist- Imgaing

    Livingston Healthcare 4.0company rating

    Montana jobs

    Imaging Access Specialists are instrumental in ensuring the efficient and effective flow of patient needs within the Imaging Department. Responsible for greeting and registering patients, gathering appropriate demographic and insurance information, scheduling appointments. Imaging Access Specialists also serve as a primary technology resource for the PACS and teleradiology system. Responsibilities include data distribution for PACS related technology. Schedule: 1.0FTE (40 hours) Mon-Fri 8:00am- 5:00pm Compensation: $22.47/hr +DOE Robust Benefits Package ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES: Greets all patients, families, and customers to the department. Prepares appropriate paperwork for admission/registration and completes registration information gathering demographic and financial information. Answers all calls coming into Imaging and manages as appropriate. Schedules and coordinates appointments in a manner that meets the patient s needs and assists the department in the management of patient flow utilizing knowledge of Imaging scheduling protocols. Schedules complex orders for Imaging services. Instructs patients on specific preparations and/or restrictions necessary to prepare for Imaging procedures. Involves other departments as needed. Educates patients on medically necessary waivers and obtains appropriate signatures. Prepares exam paperwork and distributes it to staff expediently. Coordinates the electronic medical record of the Imaging patient. ADDITIONAL RESPONSIBILITIES: Full cross-trained and able to work in Patient Access Introduction to PACS digital radiology information systems Ability to analyze basic customer inquiries and determine appropriate action with the assistance of the Imaging Coordinator, Radiology RN, and Imaging Department Manager. Excellent interpersonal skills Ability to deal with difficult situations in a mature and professional manner Demonstrated excellence in customer service skills May participate in training/orientation of new staff as skills and competency levels allow QUALIFICATIONS (Required): High School diploma or equivalent. Computer skills. Knowledge of Microsoft office products. ADDITIONAL DESIRABLE QUALIFICATIONS: One year s customer service experience preferred. Knowledge of electronic medical record and payment system. Mature personality, acute sense of responsibility and integrity. Attention to detail is a must. Positive attitude and flexibility during routine workday Well-groomed, tactful, professional, patient, pleasant and customer focused
    $22.5 hourly 59d ago
  • Patient Access Specialist - Emergency Department

    Livingston Healthcare 4.0company rating

    Montana jobs

    The Patient Access Clerk greets, registers, and collects insurance co-pay and payments for Livingston HealthCare patients. The Patient Access Clerk answers and triages incoming phone calls, as well as delivers messages to departments, clinicians, and providers. The Patient Access Clerk is also responsible for scheduling patient appointments and provides daily appointment reminder calls. Schedule: 0.9FTE (36 hours) Variable 12 hour shifts Compensation: $20.00/hr +DOE Robust Benefits Package Shift Differentials ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES: Registers patients using the electronic computer system, including verifying demographic and insurance information, and organizing encounter and patient label information. Schedules appointments timely and makes appointment call back reminders according to policy. Collects upfront payment for Livingston HealthCare, including insurance co-pay and time of service payments. Communicates messages effectively and productively, using the electronic computer system, to other departments and clinicians, including providers. Documents admission, discharge and patient status change information using the electronic computer system. Scans Insurance and Medical Record Information into the Electronic Medical Record. The flexibility to work in multiple areas throughout the facility. QUALIFICATIONS (Required): High school diploma or equivalent. Computer skills. Knowledge of Microsoft office products. Excellent communication and customer service skills. Must be able to treat all information as confidential. ADDITIONAL DESIRABLE QUALIFICATIONS: One-year customer service experience preferred. Knowledge of electronic medical record and payment system. Mature personality, acute sense of responsibility and integrity. Attention to detail is a must. Positive attitude and flexibility during routine work day Well-groomed, tactful, professional, patient, pleasant and customer focused.
    $20 hourly 60d+ ago
  • Patient Services Specialist *Remote*

    Providence Health & Services 4.2company rating

    Montana jobs

    Providence is calling for Patient Services Specialist - Remote The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics. As they do so, they foster and nurture relationships with existing patients and those seeking treatment. Care Access includes 'find a physician' navigation within a health network, scheduling appointments and classes, providing tier 1 technical support with patient health applications, and functioning as an entry point and informational resource for patients into the health system. This position is part of the Patient Engagement Center (PEC) team, which provides high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required qualifications: + 2 years of Customer service experience, preferably in a healthcare environment. + 2 years of experience interacting with and engaging customers virtually over the phone. Preferred qualifications: + 1 year of Technical support experience. Salary Range by Location: + AK: Anchorage: Min:$19.40, Max: $29.07 + AK: Kodiak, Seward, Valdez: Min:$20.22, Max: $30.31 + California: Humboldt: Min:$20.22, Max: $30.31 + California: Northern California - Except Humboldt: Min:$22.69, Max: $34.00 + California: Southern California: Min:$20.22, Max: $30.31 + Montana: Except Great Falls: Min:$15.62, Max: $23.41 + Montana: Great Falls: Min:$14.80, Max: $22.18 + Oregon: Non-Portland Service Area: Min:$18.08, Max: $27.10 + Oregon: Portland Service Area: Min:$19.40, Max: $29.07 + Washington: Western: Min:$20.22, Max: $30.31 + Washington: Southwest - Olympia, Centralia: Min:$19.40, Max: $29.07 + Washington: Clark County: Min:$19.40, Max: $29.07 + Washington: Eastern: Min:$17.26, Max: $25.87 + Washington: South Eastern: Min:$18.08, Max: $27.10 Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act." About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 403704 Company: Providence Jobs Job Category: Patient Access Job Function: Revenue Cycle Job Schedule: Full time Job Shift: Multiple shifts available Career Track: Admin Support Department: 4007 SS CC PATIENT ENGMT Address: WA Vancouver 315 SE Stonemill Dr Work Location: Vancouver Medical Plaza-Vancouver Workplace Type: Remote Pay Range: $See Posting - $See Posting The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
    $30k-33k yearly est. Auto-Apply 6d ago
  • Patient Services Specialist *Remote*

    Providence Health & Services 4.2company rating

    Montana jobs

    Providence is calling for Patient Services Specialist - Remote The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics. As they do so, they foster and nurture relationships with existing patients and those seeking treatment. Care Access includes 'find a physician' navigation within a health network, scheduling appointments and classes, providing tier 1 technical support with patient health applications, and functioning as an entry point and informational resource for patients into the health system. This position is part of the Patient Engagement Center (PEC) team, which provides high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required qualifications: + 2 years of Customer service experience, preferably in a healthcare environment. + 2 years of experience interacting with and engaging customers virtually over the phone. Preferred qualifications: + 1 year of Technical support experience. Salary Range by Location: + AK: Anchorage: Min:$19.40, Max: $29.07 + AK: Kodiak, Seward, Valdez: Min:$20.22, Max: $30.31 + California: Humboldt: Min:$20.22, Max: $30.31 + California: Northern California - Except Humboldt: Min:$22.69, Max: $34.00 + California: Southern California: Min:$20.22, Max: $30.31 + Montana: Except Great Falls: Min:$15.62, Max: $23.41 + Montana: Great Falls: Min:$14.80, Max: $22.18 + Oregon: Non-Portland Service Area: Min:$18.08, Max: $27.10 + Oregon: Portland Service Area: Min:$19.40, Max: $29.07 + Washington: Western: Min:$20.22, Max: $30.31 + Washington: Southwest - Olympia, Centralia: Min:$19.40, Max: $29.07 + Washington: Clark County: Min:$19.40, Max: $29.07 + Washington: Eastern: Min:$17.26, Max: $25.87 + Washington: South Eastern: Min:$18.08, Max: $27.10 Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act." About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 403512 Company: Providence Jobs Job Category: Patient Access Job Function: Revenue Cycle Job Schedule: Full time Job Shift: Multiple shifts available Career Track: Admin Support Department: 4007 SS CC PATIENT ENGMT Address: WA Vancouver 315 SE Stonemill Dr Work Location: Vancouver Medical Plaza-Vancouver Workplace Type: Remote Pay Range: $See Posting - $See Posting The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
    $30k-33k yearly est. Auto-Apply 6d ago
  • Front Office Patient Representative

    Excel Physical Therapy 4.1company rating

    Bozeman, MT jobs

    Excel Physical Therapy is celebrating 20 years of service in 2021! We are a specialized physical therapy practice that collaboratively provides the most effective manual, orthopedic and sports therapy treatments, allowing us to efficiently return our patients to their highest level of comfort and functionality. Founded in 2001, our practice is locally and physical-therapist-owned with two locations in Bozeman and Manhattan, Montana. We value teamwork and we enjoy working together while serving, helping and caring for our patients as well as providing education and outreach to the Gallatin Valley community. Learn more about us and our mission at ****************** Excel Physical Therapy is an equal opportunity employer. Job Description Well-established physical therapy outpatient practice is seeking a friendly, compassionate, and organized Front Office Patient Representative to join our dedicated front office team in our Bozeman office located at 1823 W. College Street. Full time position with approximate hours 10:30am-6:30pm, Monday thru Friday. Occasional shift coverage for other front office team members with advanced notice and planning. Occasional vacation coverage needed for our Manhattan clinic location front office. The role of this very important team position is to welcome our clients graciously and provide excellent customer service and communications. Key focus areas are greeting patients, scheduling patient appointments, reviewing and data-entry of registration documents, answering phone calls, collecting patient responsibility payments, coordinating insurance verification and authorization with payers, accounts receivable tasks, preparing and organizing patient charts, coordination of patient accounts, and reminder phone calls. Due to current COVID-19 precaution protocols, the person in this role screens patients with a verbal questionnaire and temperature check before in office appointments. PPE is provided to staff and is in line with CDC protocols. Support the medical team and help to direct our office support team in their cleaning and organizing duties, possible occasional light laundry and light cleaning of office and equipment, supply inventory tracking, plus any other projects or tasks from the team. We offer sit/stand desks for front office team members to provide for a more active work environment. Qualifications Our desired candidate is fun and professional who will strive to provide a friendly and compassionate atmosphere for our clients and our fellow team members while seeing that our busy office is productive and organized. We are looking for a long-term employment relationship. Our team is health-oriented and we have a non-smoking environment. Preferred candidates will already be a resident of Gallatin Valley. Training is available, however medical front office experience is preferred. Additionally: Strong interpersonal communication, active listening and customer service skills Attention to detail, adaptability, planning, and organizing Strong computer and data entry skills with the ability to calculate basic math Excellent organizational and time management skills High-tolerance for repetitive tasks and systems Ability to work independently and as part of a cohesive team Medical front office experience is preferred Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-31k yearly est. 20m ago
  • Patient Access Specialist (Full-time)

    Billings Clinic 4.5company rating

    Patient access representative job at Billings Clinic

    You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006. And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference here. About Us Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality. Your Benefits We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide. Magnet: Commitment to Nursing Excellence Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more! Patient Access Specialist (Full-time) REGISTRATION CLINIC (BILLINGS CLINIC CLINIC) req10693 Shift: Varies Employment Status: Full-Time (.75 or greater) Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt) Starting Wage: $17.00 - $21.25 Patient Access Specialists are instrumental in ensuring the efficient and effective flow of patient access needs as well as initiating the revenue cycle throughout Billings Clinic. Responsible for providing excellence in customer service by greeting, registering and gathering appropriate information for clinical, patient financial services, regulatory and meaningful use. Included are appropriate demographic and insurance information, scheduling appointments, collection of co-payments and self-pay deposits and posting payments into the billing system. Position must fully understand the ramifications and impacts of incomplete or inaccurate information as it relates to clinical staff and the revenue cycle. Essential Job Functions * Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. * Responsible for patients' and guests first impressions of Billings Clinic and clinical departments. • Using best practices in customer service by greeting patients, identifying and entering accurate patient specific information to include demographics, guarantor information, subscriber and insurance information. Responsible for initiating the revenue cycle for timely billing and possible insurance follow up. * Competently and courteously educates patients about various forms that may require their signature. * Validates insurance(s) using IntelliSource and analyzes electronic responses ensuring appropriate set-ups, which may be dependent upon State where services are to be rendered. * Coordinates with patients, internal and external providers, nursing staff to ensure Medicaid Passport authorizations are obtained and entered. * Schedules and coordinates appointments in a manner that meets the patient's needs and each individual provider's scheduling protocols for the various appointment types, lengths of appointments and any pre-appointment requirements. May instruct patients on specific preparations and/or restrictions necessary to prepare for ancillary procedures as defined by clinical protocols. * Provides in-person marketing for Billings Clinic's patient portal. Explains functionality of the portal and sends electronic invitations to patients for access and establishment of their connection. Should understand that portal sign-up and usage is directly tied to Billings Clinic's ability to receive additional Government funding. * Initiates collection of copayments and deposits in accordance with each patient's individual insurance or self-pay requirements. Accepts cash, checks and credit cards and payroll deductions. • Accepts payments on accounts. Maintains operating cash and collections and balancing to on-line records, daily. * Posts all payments directly onto patients' accounts within the revenue cycle system. Ensures payment to Billings Clinic for credit and debit card transactions by obtaining electronic authorizations at the time of payment collection. * May schedule ancillary services. May instruct patients on specific preparations and/or restrictions necessary to prepare for ancillary procedures. May involve other departments as needed for regulatory requirements. * Reviews and analyzes AccuReg edits and completes corrections in accordance with AccuReg worklists daily. * Performs other duties as assigned or needed to meet the needs of the department/organization. Minimum Qualifications Education * 16 years of age or older * High School or GED preferred * Some college or healthcare focused classes preferred such as medical terminology, medical office practices, etc. preferred. Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at ****************************** Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.
    $17-21.3 hourly 60d+ ago
  • Healthcare Biller/Coder

    Greater Valley Health Center 3.9company rating

    Kalispell, MT jobs

    Are you looking for a rewarding position in healthcare where you can help serve a diverse population in our community? As an onsite Healthcare Biller/Coder at Greater Valley Health Center, you will be part of a team that serves the greater Flathead Valley residents who, regardless of their ability to pay. Greater Valley Health Center has been serving the Flathead Valley since 2007. As a Federally Qualified Health Center, GVHC provides the highest quality of care and a comprehensive list of services to meet all of our Flathead Valley familie's healthcare needs. This position is not remote, candidate would work on-site. This position will provide technical support to assure accurate medical documentation and coding for the purposes of high quality patient care and accurate reimbursement for medical, dental, and behavioral health claims. Works as a team member in the billing department to assist with administrative and technical support duties relating to management of third-party billing activities and related work as required. Qualifications: Minimum 1-3 years' experience in healthcare coding and billing, preferably within an FQHC. High school graduation or equivalent, preferably an Associate's Degree in medical coding. Possesses a certification in Medical Coding from an accredited program, or working toward a certification. Ability to communicate effectively the details of medical coding by offering assistance to other billers; informing co-workers of changes within the system. Ability to perform complex clerical work. Ability to effectively deal with administrative detail. Ability to make mathematical computations. Ability to act with initiative and good judgment and to make sound independent fiscal and administrative decisions. Knowledge of coding in an ambulatory setting. Knowledge of Medicaid, Medicare, and third-party payment sources. Knowledge of medical billing systems and electronic health records. Knowledge of medical terminology and anatomy. Knowledge of debt collection practices and insurance guidelines. Knowledge of contemporary computer usage including word processing, spreadsheets and databases. Skill in communication with patients and healthcare organizations. Skill in the use of various office machines with a high level of proficiency.
    $34k-38k yearly est. 60d+ ago
  • Patient Access Specialist (Part-time)

    Billings Clinic 4.5company rating

    Patient access representative job at Billings Clinic

    You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006. And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference here. About Us Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality. Your Benefits We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide. Magnet: Commitment to Nursing Excellence Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more! Patient Access Specialist (Part-time) ADMITTING (BILLINGS CLINIC HOSPITAL) req10029 Shift: Day Employment Status: Part-Time (.5 - .74) Hours per Pay Period: 0.40 = 32 hours every two weeks (Non-Exempt) Starting Wage DOE: 17.00 - 21.25 Patient Access Specialists are responsible for greeting and registering patients, gathering appropriate demographic and insurance information, scheduling appointments, collection of co-payments. Will be assigned to work in one or more of the primary admission areas to include the Emergency Department triage or discharge desk, psychiatric center, endoscopy, insurance verification, reference laboratory, PAT lab and/or front desk. Essential Job Functions * Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service. * Completes on-line registration information gathering demographic and insurance information that results in the ability to provide accurate information for patients, guarantor, and insurance follow-up. Performs bedside registration in the ED in accordance with policies and procedures. During system down times, adheres to down time/disaster registration procedures to ensure accurate handling of information. * Completes pre-registrations and ensures 95% of all scheduled admissions are performed in advance of date of service. * Schedules and coordinates appointments in a manner that meets the patient's needs and assists department in management of patient flow utilizing knowledge of MD, PAT Lab and endoscopy scheduling protocols. * Coordinates with patients and providers, to ensure verification of insurance information is obtained and entered into the hospital system for reimbursement purposes. * Educates patients regarding NOPP, Patient Rights and Conditions of Admissions and obtains appropriate signatures. * Performs reception functions for PAT Lab, endoscopy and Ed triage/discharge. * Ensures proper patient chart flow and filing procedures adhering to procedures established by Health Information Management. * Coordinates, promotes distribution and educates patients on patient satisfaction surveys. * Initiates collection of co-payments in accordance with each patient's individual insurance requirements. Accepts all other payments on accounts and provides cash receipts for all transactions. * Maintains and reconciles cash drawer bank by following written reconciliation policies and procedures - ensuring each cash drawer balances daily (Front Desk and ED Discharge areas) * Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements. * Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance. * Performs other duties as assigned or needed to meet the needs of the department/organization. Minimum Qualifications Education * 16 years of age or older * High school diploma or equivalent preferred * Some college or healthcare focused classes preferred such as medical terminology, medical office practices, etc. Experience * Demonstrated excellence in customer service skills Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at ****************************** Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.
    $28k-31k yearly est. 60d+ ago
  • Patient Access Specialist - Admitting (Full-time)

    Billings Clinic 4.5company rating

    Patient access representative job at Billings Clinic

    You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006. And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference here. About Us Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality. Your Benefits We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide. Magnet: Commitment to Nursing Excellence Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more! Patient Access Specialist - Admitting (Full-time) ADMITTING (BILLINGS CLINIC HOSPITAL) req10696 Shift: Day Employment Status: Full-Time (.75 or greater) Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt) Starting Wage DOE: 17.00 - 21.25 Patient Access Specialists are responsible for greeting and registering patients, gathering appropriate demographic and insurance information, scheduling appointments, collection of co-payments. Will be assigned to work in one or more of the primary admission areas to include the Emergency Department triage or discharge desk, psychiatric center, endoscopy, insurance verification, reference laboratory, PAT lab and/or front desk. Essential Job Functions * Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service. * Completes on-line registration information gathering demographic and insurance information that results in the ability to provide accurate information for patients, guarantor, and insurance follow-up. Performs bedside registration in the ED in accordance with policies and procedures. During system down times, adheres to down time/disaster registration procedures to ensure accurate handling of information. * Completes pre-registrations and ensures 95% of all scheduled admissions are performed in advance of date of service. * Schedules and coordinates appointments in a manner that meets the patient's needs and assists department in management of patient flow utilizing knowledge of MD, PAT Lab and endoscopy scheduling protocols. * Coordinates with patients and providers, to ensure verification of insurance information is obtained and entered into the hospital system for reimbursement purposes. * Educates patients regarding NOPP, Patient Rights and Conditions of Admissions and obtains appropriate signatures. * Performs reception functions for PAT Lab, endoscopy and Ed triage/discharge. * Ensures proper patient chart flow and filing procedures adhering to procedures established by Health Information Management. * Coordinates, promotes distribution and educates patients on patient satisfaction surveys. * Initiates collection of co-payments in accordance with each patient's individual insurance requirements. Accepts all other payments on accounts and provides cash receipts for all transactions. * Maintains and reconciles cash drawer bank by following written reconciliation policies and procedures - ensuring each cash drawer balances daily (Front Desk and ED Discharge areas) * Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements. * Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance. * Performs other duties as assigned or needed to meet the needs of the department/organization. Minimum Qualifications Education * 16 years of age or older * High school diploma or equivalent preferred * Some college or healthcare focused classes preferred such as medical terminology, medical office practices, etc. Experience * Demonstrated excellence in customer service skills Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at ****************************** Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.
    $28k-31k yearly est. 60d+ ago
  • Trauma Registrar (full-time)

    Billings Clinic 4.5company rating

    Patient access representative job at Billings Clinic

    You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006. And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference here. About Us Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality. Your Benefits We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the Employee Benefits Guide. Magnet: Commitment to Nursing Excellence Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more! Pre-Employment Requirements All new employees must complete several pre-employment requirements prior to starting. Click here to learn more! Trauma Registrar (full-time) TRAUMA CENTER (BILLINGS CLINIC HOSPITAL) req10884 Shift: Day Employment Status: Full-Time (.75 or greater) Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt) Starting Wage DOE: $22.78 - 28.48 The incumbent in this position is responsible for the Trauma Registry data, office coordination activities of Trauma Services, including record and manual maintenance, establishing essential records and data bases, and first line interactions regarding customer concerns. ESSENTIAL JOB FUNCTIONS * Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. * Performs all other duties as assigned or as needed to meet the needs of the department/organization. * In collaboration with the Trauma Registrar, maintains the trauma registry for the purpose of performance improvement by measuring and evaluating plans to improve both the processes of care and the outcome. Facilitates in designing the registry to facilitate performance improvement activities, trend reports, and research while protecting confidentiality. * Assists in identifying trauma cases from all sources within the hospital. * Accessioning, abstracting and ICD-10, AIS, Coding, of medical data with computer entry of identified cases following state and nationally recognized guidelines. * Provides abstracted and follow-up data to Montana Department of Health & Human Services and National Trauma Data Bank and Trauma Quality Improvement Program * Maintains department(s) data bases, primary records, manuals, and reference materials. Duties include system maintenance and data integrity for various system applications. * Provides data for and aids in case review, Trauma M&M, Trauma Committee, Trauma Case conference, ERTAC and STCC. * Designs and produces documents, forms, reports and data graphs for projects and programs based on needs identified by the staff and management for the department(s) and/or organization. Duties include data gathering, database extractions, and data analysis for various projects and preparation of a variety of reports and data graphs requiring independent judgment with minimal supervision. * Provides routine administrative and secretarial support to department staff including file management, telephones, meeting preparation and minutes, etc. Coordinates functions for identified department staff and physicians including: Coordinate & assist staff/consultants with travel plans and meeting arrangements Appropriate supply maintenance Site, material, and equipment preparation for educational offerings and presentations * Communicates appropriately with customers to identify concerns and issues, identifies routing to appropriate resource, and follows up to ensure all matters requiring attention are addressed promptly and efficiently. Resolves problems identified within areas of responsibility along with working proactively to redesign processes in order to enhance productivity and cost efficiency. * Utilizes performance improvement principles to assess and improve quality. * Identifies need and sets goals for own growth and development; meets all mandatory organizational and departmental requirements. * Maintains competency in all organizational, departmental, and outside agency environmental, employee or patient safety standards relevant to job performance. Identifies and anticipates problems and safety issues and initiates appropriate action. Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. KNOWLEDGE OF: * Human anatomy, physiology and medical terminology * ICD-10 coding * Process Improvement, Patient Safety processes * Trauma Quality Improvement Program Data Reports * Abstracting medical data from trauma registry * Billings Clinic policies and procedures, both organizational and departmental * Personal computers, hardware and software * Microsoft Office Programs (i.e., Windows, Outlook, Word, Excel, etc.) * Patient safety standards * Customer service techniques and Personal Service Excellence (PSE) skills * Basic statistics, data collection and analysis tools * Confidentiality requirements * Regulatory agencies and requirements * Office management techniques and practices SKILL IN: * Strong interpersonal skills, including the ability to interact effectively with employees, leadership, physicians, regulatory agencies, and public * Professional communication skills, both verbal and written * Report writing and database extractions * Use of microcomputer software such as word-processing, graphics packages, spreadsheets, etc.; Microsoft Office Programs (i.e. Word, Excel & Powerpoint) * Organizing and prioritizing * Working with technical staff across departmental lines * Data analysis * Composing and editing correspondence and reports * Conflict resolution ABILITY TO: * Work independently and be flexible * Organize multiple projects simultaneously * Communicate effectively, both written and verbal * Interpret, adapt and apply guidelines and procedure * Monitor, compile and analyze information * Incorporate population specific needs into all aspects of communication and patient care; scope of services provided will encompass age groups from infant through geriatric * Lift, bend, stretch and reach to accomplish duties * Establish and maintain effective relationships * Adapt to varying workload assignments and changes in service priorities * Perform tasks or duties with frequent interruptions and competing priorities * Concentrate and pay close attention to detail when planning and performing professional nursing care, resolving patient/resident care problems and dealing with patients/residents and their families, while working with frequent interruptions and competing priorities * Assist with development, piloting, use, and validation of data collection methodologies. * Work with trauma coordinator and multidisciplinary teams to collaboratively address program development, problem identification and resolution, regulatory compliance, system performance and outcome measures. COMPLEXITY & DIFFICULTY: * Position requires the highest degree of integrity and confidentiality due to sensitive nature of information handled in the course of patient care and coordination with the various medical providers within the community * Accountable to provide clinically sound information * Requires excellent working relationships with all levels of health care providers * Inappropriate communications or dissemination of information can result in significant financial/legal damages to Billings Clinic and/or physicians * Poorly kept, incomplete, or inaccurate records can affect the facility's accreditation status MINIMUM QUALIFICATIONS MINIMUM QUALIFICATIONS Education * High School or GED Experience * 2 years of EMS and/or Healthcare care related professional experience * 1 year of Information/data system maintenance Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at ****************************** Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.
    $22.8-28.5 hourly 25d ago

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