Billings Volunteers of America Elderly Housing jobs - 28 jobs

Veteran Services Education Coordinator Classification: Exempt Reports to: Director of Professional Development Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization. JOB DESCRIPTION _____________________________________________________________________________ Summary/Objective The Veteran Services Education Coordinator works as part of a team to design, deliver, and evaluate training for Veteran Services staff. In collaboration with the other Veteran Education Coordinator, this role ensures staff receive effective instruction that supports the delivery of high-quality case management services for Veterans. The position requires occasional travel to other Veteran Service offices to conduct training as needed. Essential Functions Identify, oversee, and develop a training curriculum for new hires in the Supportive Services for Veteran Families (SSVF) program and tailor individual training plans according to the SSVF program roles. Maintain consistent contact with new hires during the first three weeks of employment to provide support and address concerns. Ensure that all SSVF training is tracked, documented, and uploaded into VOA's education and training software program (Relias). Provide training for all Veteran Services staff in various subject areas, including MANDT, Mental Health First Aid, and First Aid/Cardiopulmonary Resuscitation (CPR). Ensure that all conducted training is tracked, documented, and uploaded into VOANR's learning management system Work with SSVF Program Managers and other designated trainers to ensure their knowledge and training are in alignment with the current training curriculum Provide additional training and support to SSVF staff as necessary, in consultation with SSVF leadership Competencies Demonstrate effective communication skills, both oral and written, to facilitate training sessions and provide clear instructions. Track training data and information to monitor training progress and identify any trends in training retention and comprehension. Demonstrates a solutions-oriented and servant leadership approach in addressing training needs and supporting staff members. Adheres to ethical practice standards and upholds the organization's values. Consistently exhibits behaviors aligned with a posture of servant leadership and the organization's cultural values. Work Environment This job operates in an office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Days and hours are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. Travel Occasional travel required. Travel will include both day and overnight trips as necessary for essential organizational and program-specific training. Required Education, Experience, or Eligibility Qualifications A bachelor's degree or 2 years of equivalent experience Must possess and maintain a valid driver's license Must either be certified as a trainer or be able to obtain and maintain valid certifications as a trainer for Mental Health First Aid, MANDT If not certified as a trainer, certification needs to be obtained within: 6 months of hiring for: Mental Health First Aid MANDT Preferred Education and Experience Bachelor's degree in human services or related field Two years of experience in the non-profit sector One-two years of program management experience in the non-profit sector EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************.

Summary/Objective The Senior Director of Professional Development is responsible for assessing company-wide developmental needs to drive training initiatives by identifying, arranging, and delivering suitable training solutions for employees. This position is also responsible for bolstering and maintaining organizational culture across the affiliate, as well as cultivating the organization's internal coaching program. Essential Functions Outlines training and development programs based on approved organizational development plans. Obtains and /or develops effective training materials utilizing a variety of media. Trains and coaches managers, supervisors, and others involved in employee development efforts. Plans, organizes, facilitates, and orders supplies for employee development and training events. Develops and maintains organizational communications to ensure employees have knowledge of training and development events and resources. Assesses training and development needs through surveys, interviews, focus groups, and communication with managers and staff. Creates, plans, and presents training and development programs using various forms and formats including group discussions, lectures, simulations, and videos. Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements. Evaluates program effectiveness through assessments, surveys, and feedback. Maintains knowledge of the latest trends in training and development. Possess a thorough knowledge of available training in the Learning Management System to provide informed consultation with supervisors to support training objectives in accordance with professional growth plans. Promotes organizational culture by completing cultural tours. Change agent for culture. Works with different offices, staff, and programs to align culture to organizational mission, vision, and values. May act as a mediator as part of this process. Oversees organization's annual staff conference. Oversight of employee skilled credentialing, certifications, and positional career pathing. Cultivates and maintains organizational coaching program. Performs other related duties as required. Competencies Proficiency with Microsoft Office software: Outlook, Word, Excel. Proficiency with modern standard office equipment. Exemplifies VOA's Cultural Values Excellent attention to detail and organizational skills. Successfully interact with clients and team members in a professional manner. Ability to prioritize and manage multiple tasks concurrently. Demonstrate independent work initiative and sound judgment through excellent critical thinking and decision-making skills. Strong written and verbal communication skills. Ability to positively collaborate with team members at all levels of the organization and external community agencies. Strong presentation skills. Adept with a variety of multimedia training platforms and methods. Ability to evaluate and research training options and alternatives. Ability to design and implement effective training and development. Supervisory Responsibility This position has direct supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, see and/or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. Travel Travel throughout the catchment area is expected for this position. Required Education, Experience or Eligibility Qualifications Bachelor's Degree in a related field and/or 3 years of experience with developing and maintaining training/education systems. One or more years of successful employee supervision/management. Proven ability to present information competently in front of audiences with ease. Proven ability to coordinate events across multiple sites annually. Valid driver's license. Preferred Education and Experience Master's Degree in related field Human Resources Certification PHR/SHRM-CP EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************.

Classification: Exempt Reports to: Human Resources Manager Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization. _____________________________________________________________________________ Summary/Objective The Human Resources Generalist is responsible for professionally performing HR-related duties and works closely with HR management to support the organization. This position works closely with HR management supporting the following functional areas: benefits administration, performance management, onboarding, payroll, HR and payroll reporting and employment law compliance. Essential Functions Assist with the annual VETS-4212 report. Maintain OSHA program data and file annual reports to conform to OSHA regulations. Report, maintain, and monitor all workers' compensation case files; follow up on open cases; supply information to workers' compensation departments for annual employer discounts. Keep company organization charts updated. Compile reports from the Human Resource information system records database. Maintain compliance with federal, state, and local employment and benefits laws and regulations. Monitor employee eligibility for benefits plans. Review benefits with employees and process enrollment, cancellation, or changes. Organize and assist with annual open enrollment communications and election process. Verify benefits billing accuracy and procedures for payment. Monitor, review, and update job descriptions. Ensure compliance with USCIS Form I-9 Employment Eligibility Verification; periodically audit I-9 compliance. Partner with employees and management to communicate various Human Resource policies, procedures, laws, standards, and other government regulations. Assist with quarterly random UAs. Ensure new hire paperwork is complete and accurate. Responsible for the accurate preparation, documentation, distribution, and reconciliation of payroll. Process payroll bi-weekly or by exception, according to organizational policy and regulatory requirements. Reviews the computation of pay and associated deductions for accuracy. Maintain up-to-date knowledge of federal and state regulations affecting payroll; understand and follow applicable provisions. Compile and remit all required payroll reports while adhering to applicable regulatory requirements and internal control protocol. Work with the finance team to ensure payroll and benefits information flows to the general ledger accurately and appropriately. Accurately utilize the HRIS system. Compile and remit annual W-2s within regulatory requirements. Transmit reports for the 403(b) plan and process employee funding information to the plan administrator. Perform various assigned Human resources duties as instructed. Act as a backup to the front desk and phones as needed. Competencies Proven relationship-building ability Effective communicator with exceptional written, oral and interpersonal ability Solutions-based consultation Ethical practice HR expertise Ability to maintain a high level of confidentiality Able to work independently and in teams Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values Supervisory Responsibility This position has no direct supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or stooping as necessary. Travel Limited travel is required for this position. Required Education, Experience, or Eligibility Qualifications Bachelor's degree or two years of experience in a related field, or any similar combination of education and experience. Highly proficient with the use of Microsoft Suite applications and database software Preferred Education and Experience 3 years of payroll and/or HR experience Certified HR Professional Certification: SHRM-SCP, SHRM-CP, PHR, SPHR. Four to seven years of human resource experience. EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************

LEAD CLINICIAN Classification: Exempt Reports to: Senior Director of Clinical Services-OP Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization. JOB DESCRIPTION _____________________________________________________________________________ Summary/Objective The Lead Clinician provides counseling and education-based treatment for patients in residential treatment, recovery homes, and/or outpatient facilities based on specific knowledge of substance addiction and related mental health issues. This position also supervises clinicians, ensuring the quality and compliance of all clinical services and processes. Essential Functions Provide daily oversight of clinical facility operations, utilization reviews, and quality assurance of patient services to include monitoring collaborative documentation, productivity, incomplete documentation, MIS/DLA, etc. Work with the Sr. Director of Clinical Services for program development and implementation and general management of organizational care services Provide daily Clinician supervision and monitor all written documentation Support with daytime on call and afterhours on call support as needed including taking days and supervising staff who sign up for on call days Complete social histories, assessments, treatment plans, admission and discharge summaries, and other chart-related documents and correspondence for assigned residential patients promptly Complete social history, assessments, treatment plans, admission and discharge summaries, and other chart-related documents and correspondence for satellite VOA program patients promptly, as needed Provide individual counseling and facilitate educational and counseling groups as assigned; properly and promptly chart these activities in patient records Develop an educational and/or therapeutic curriculum to be utilized in group settings with patients and family members Assist patients in understanding and completing therapeutic change objective-driven treatment plans Work cooperatively with the multi-disciplinary team and other community resources and referral sources to coordinate services to patients. Manage and maintain the ongoing schedule of training for the clinical team Manage timecards, leave, disciplinary actions and other administrative duties as needed Other duties as assigned Competencies Effective communicator; assertive when necessary Ethical practice Highly confidential Calm under pressure and during the crisis Empathetic/able to relate to individuals with drug/alcohol addictions Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values Work Environment This job operates in a residential treatment facility. This role routinely uses standard office equipment such as laptops, photocopiers, telehealth technology, and smartphones. Physical Demands The physical demands described here represent those an employee must meet to successfully perform this job's essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This position would require lifting files, opening filing cabinets, bending or standing or stooping as necessary, and performing work at a computer for extended periods. Travel Little to no travel is expected for this position. Required Education, Experience, or Eligibility Qualifications Ph.D. or Master's degree in Counseling or Clinical Social Work from a Council for Accreditation of Counseling and Related Educational Programs. (CACREP), Council on Rehabilitation Education (CORE) or Council on Social Work Education (CSWE) accredited program in counseling Fully licensed as an LCSW, LPC, LAT, or LMFT through the Wyoming Mental Health Professions Licensing Board, or eligible for licensure if current licensure is out-of-state Meet qualifications required for a substance abuse professional, clinician, or assistant by the State of Wyoming's Division of Behavioral Health Standards for the Operation of Community Mental Health and Substance Abuse Programs Proficient in the use of computer software programs, including but not limited to Microsoft Suite and desktop publishing Exceptional and demonstrated time management skills to stay organized and meet tight deadlines Preferred Education and Experience Five years of post-licensure clinical experience, with some of this experience directly related to serving persons with addiction disorders: alcohol, drugs, gambling One year of supervisory experience EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************.

Classification: Non-exempt Reports to: Admissions Coordinator - Outpatient Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization. JOB DESCRIPTION _____________________________________________________________________________ Summary/Objective The Admissions Specialist - Outpatient provides administrative support to patients and staff. The Admissions Specialist - Outpatient is the first point of contact for persons becoming clients. The Admissions Specialist - Outpatient adheres to standards to support operations of the outpatient admissions team. Essential Functions Schedule and manage the admissions process for all outpatient clinics Communicate patient information with the Treatment Team Complete multi-disciplinary reports (MDR) Ensure incoming patients complete all necessary documentation Enter patient information into the Electronic Health Record (EHR) Collaborate with the billing department to ensure all benefit assignments are apporptiatly set Assist patients in completing addiction severity index (ASI) or other pre-admissions assessments Answer telephone and greet visitors Serve as backup coverage for Support Staff Competencies Effective communicator, both written and oral Calm under pressure and crisis Empathetic and able to relate to staff and patients Ability to stay organized and meet tight deadlines with competing priorities Ability to interact with persons from a variety of social, economic, educational, and cultural backgrounds Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values Supervisory Responsibility This position has no supervisory responsibilities Work Environment This job operates in a residential treatment facility environment. This role routinely uses electronic health record systems and standard office equipment such as laptops, photocopiers, and smartphones. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to bend or stoop as necessary. This position must be mobile throughout the facility, as well as work on a computer for periods. Position Type/Expected Hours of Work This is a full-time position; hours of work are generally 8:00 - 5:00 Monday through Friday. Travel Some travel is expected for this position. Required Education, Experience, or Eligibility Qualifications High school diploma or equivalent Minimum two (2) years experience in customer service, human service, or related field Proficient using a variety of computer software programs, including but not limited to Microsoft Suite and databases Preferred Education and Experience Previous Human Services training and experience in the addiction field EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************.

Housing Navigator for Supportive Services for Veteran Families Classification: Exempt Reports to: Program Manager of Supportive Services for Veteran Families Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization. JOB DESCRIPTION _____________________________________________________________________________ Summary/Objective The Housing Navigator is a Supportive Service for Veteran Families staff that provides best practice housing navigation support to Veterans. The Housing Navigator will focus on landlord recruitment and retention and provide housing navigation assistance to veterans. Essential Functions Attend homeless/housing meetings to provide program presentations and update and build collaborative relations with area Public Housing Authorities, Veterans Service Officers, and landlords Conduct outreach to prospective landlords and property management groups on behalf of homeless veterans Locate suitable low-income permanent housing in the community Maintain regular communication with landlords Educate individuals and organizations on the benefits of leasing to HUD-VASH veterans or veterans receiving SSVF Shallow Subsidies. Serve as a housing resource for veterans who are homeless or at risk of becoming homeless: may include but not limited to helping gather necessary documents, filling out applications or accompanying during housing searches Directly communicate with local housing authorities regarding inspection standards and paperwork Input necessary data as needed to meet program requirements Support case management as necessary and assigned by Program Manager Competencies Crisis management Ability to work with multiple staff, clients, and agencies Able to meet tight deadlines under pressure Organization skills Ability to work both independently and as part of a team Effective oral and written communication skills Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values Supervisory Responsibility This position has no direct supervisory responsibilities. Work Environment This job operates in an office environment and a mobile-office setting when traveling to meet Veterans' needs and perform outreach activities. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. This position typically makes use of office and personal communication equipment. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. Travel Traveling to various communities to perform Veterans outreach actions will be necessary with this position. Travel will also be required for training. Required Education, Experience, or Eligibility Qualifications * Associate Degree Or - * High School diploma or equivalent and a minimum of two years of case management experience or closely related field experience * Valid driver's license * Adept with computer programs, including but not limited to Microsoft Office suite and data information management systems Preferred Education and Experience Bachelor's Degree in human services, behavioral science, or related field with one year of case management experience EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************.

Veteran System Administrator Classification: Exempt Reports to: Senior Enterprise Administrator: Software and Applications Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization. JOB DESCRIPTION _____________________________________________________________________________ Summary/Objective The Veteran Administrator is responsible for full oversight of the organization's Electronic Health Record system and related applications. This not only includes the day-to-day operations but also the planning for additional tools, modules, and products that will further support VOA's operations through software. An important component of this position is the collaboration with clinical and veteran leaders on the issues, solutions, and needs within the current and upcoming suite of software. Essential Functions Lead the setup, configuration, and ongoing oversight of the organization's Electronic Health Record (EHR) system. Project management, in concert with supervisor, of new or rebooted implementations Build and maintain customized EHR forms, workflows, and processes for multiple programs, including SSVF, HVRP, Staff Sgt. Fox, GPD, OP, and Residential. Monitor, triage, and resolve Help Desk tickets; escalate complex issues when necessary. Manage system administration for the organization's EHR and related applications, including Bells AI, my HealthPointe Portal, LOCUS, and Order Connect NX. Develop, update, and maintain comprehensive training materials for the EHR and associated applications. Research and troubleshoot EHR issues to identify root causes, distinguishing between user errors, system bugs, or training needs. Perform system cleanup tasks such as merging duplicate records, discharging clients, closing inactive staff accounts, and re-routing documentation as needed. Create and manage reports to assist supervisors and terminating staff in completing pending tasks before separation. Collaborate with the finance team to ensure proper system security, permissions, and set up for their operational needs. Maintain data integrity by locking charts, securing deceased client records, and performing regular audits. Collaborate with veteran teams, data teams, fiscal departments, and clinical leadership to ensure seamless system operations. Test, install, and document system patches, software updates, and EHR or billing system upgrades. Provide technical support and guidance to internal users, including clinical staff, billing teams, and program personnel. Build and run reports or custom queries; manage and format report outputs using Excel. Partner with Netsmart AMS and technical experts to troubleshoot complex system issues and submit CASES and Innovations via the Netsmart Support Center. Manage EHR-related projects from planning through implementation, including timeline management, stakeholder coordination, and post-launch evaluation. Demonstrate leadership by mentoring staff, promoting collaboration across departments, and fostering a culture of continuous improvement and accountability. Always uphold strict confidentiality and data security standards. Competencies Effective communicator with exceptional listening, written, verbal, and interpersonal abilities. Demonstrates ethical practice and sound judgment in all decisions and actions. Exhibits a calm and professional demeanor under pressure or during crises. Advanced troubleshooting and problem-solving skills with strong attention to detail. Highly proficient with computers, software systems, and Microsoft Excel, including data formatting and presentation. Demonstrated ability to learn new technologies and software applications quickly. Excellent organizational, prioritization, and time management skills; able to manage multiple tasks and deadlines effectively. Strong ability to verify requests for accuracy, appropriateness, and ethical compliance. Works effectively and respectfully with diverse staff, clients, and partner agencies. Demonstrates initiative, independence, and accountability in daily work. Strong organizational and project management skills Proficient in the use of computer software programs, including but not limited to Microsoft Suite Continuous demonstration of behaviors aligned with a posture of servant leadership and VOA's Cultural values. Supervisory Responsibility This position has no direct supervisory responsibilities but may serve as a coach and mentor for other positions in the organization. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. Physical Demands The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This position would require the ability to lift files, open filing cabinets, bend or stand on a stool as necessary, and perform work at a computer for extended periods. Position Type/Expected Hours of Work This is a full-time position. Occasional evening and weekend work may be required as job duties demand. Travel Travel to on-site locations throughout the catchment area will be required. Required Education, Experience, or Eligibility Qualifications Bachelor's degree and two (2) years of experience in information technology systems administration or a closely related field, or associate's degree and three (3) years of experience in information technology systems administration or a closely related field, or High School diploma and four (4) years of experience in information technology systems administration or a closely related field. Prior experience managing Electronic Medical Record (EMR)/Electronic Health Record (EHR) system(s) Preferred Education and Experience A master's degree and two (2) years of prior experience managing Electronic Medical Record (EMR)/Electronic Health Record (EHR) system(s) Veterans program experience strongly preferred Behavioral health/healthcare experience strongly preferred Current certification in CPM, Scrum Master, PMP, PMI-ACP, or ITIL Knowledge of computer operating systems, browsers, databases and applications EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************.

Skills Trainer South Classification: Non-Exempt Reports to: Program Director/Supervisor/Lead Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization JOB DESCRIPTION _____________________________________________________________________________ Summary/Objective The Skills Trainer will provide support, skill training, and one-on-one supervision to clients as outlined in the treatment plan. The Skills Trainer will also maintain case records and documentation per Volunteer of America Northern Rockies' policies and procedures and coordinate facility operations and client needs with other staff. Essential Functions Provide support, supervision, activities, and skills training individually and/or in group settings outlined in the treatment plan. This may include coping skills, self-care, social interaction skills, illness management, crisis management, daily living activities, community awareness, incoming/outgoing residence transitional support, etc. Participates as an integral member of a multidisciplinary treatment team. Attends team meetings, community partner meetings, and case staffing as assigned by supervisor or clinic director. Conducts in-home skills training visits to assist clients with developing independent living skills. Assist in preparing materials for the day treatment process, e.g., preparing copies/packets, preparing group room, and cleaning and organizing workspace. Cleans program facilities/areas as needed or assigned. Provide all services within the detoxification process of the Alcohol Recovery Center (ARC) for clients. Including: Non-medical monitoring as prescribed in the ARC policies and procedures Provides medication monitoring of clients following medical policies and procedures. Provides basic risk assessment and immediate referral to program coordinator, primary clinician, or on-call staff for expanded risk assessment and intervention. Provide for clients' life/medical safety, behavioral control, and crisis prevention activities within the scope of practice and contact supervisors, primary clinicians, and appropriate emergency services. Is responsible for contacting clinical staff as needed to intervene in situations requiring professional support, increased intervention, alternative placement, or level of care. Coordinate daily facility operations, including required monitoring, walkthroughs, and room searches of facility and clients according to program needs. Transport clients to access services and appointments as authorized by program needs and treatment plan. May administer Drug and Alcohol screens/tests as needed and authorized by clinical staff or primary therapist. Participates as a team member of the client's care team. Utilizes assessments with clients as outlined in the program, such as the DLA-20, MIS, PHQ 9, GAD 7, SOWS, or CIWA. Maintains case records and other documentation as outlined in agency policies. Familiarizes themself and complies with all Volunteers of America Northern Rockie's policies and procedures for the individual programs they will be working on. Participates in all supervision, staff meetings, and training required by supervisor and organization. Maintains productivity/billable hour expectations as determined by leadership. Other duties as assigned. Competencies Crisis management Ability to work with multiple staff, clients, and agencies. Proficiency with Microsoft Office Software: Outlook, Word, Excel Able to meet tight deadlines under pressure. Organization skills Ability to work both independently and as part of a team. Practical oral and written communication skills Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values. Supervisory Responsibility This position has no direct supervisory responsibilities. Work Environment This job operates in a residential facility environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or standing on a stool as necessary. Travel Some travel is required for this position. Required Education, Experience, or Eligibility Qualifications High School Diploma or GED Must possess and maintain a valid driver's license 1-2 years of training and/or experience in adult education, populations with learning disabilities, or severe mental illness. Must obtain and maintain valid certifications for the following training within the first 30 days of employment. (Training for certification will be offered in the house) CPR / First Aid Mental Health First Aid MANDT Preferred Education and Experience Experience working with people experiencing mental illness and/or substance use problems Experience working with people who are actively experiencing a crisis Experience working with people in a residential service environment 3-5 years of training and/or experience in adult education, populations with learning disabilities, or severe mental illness. EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************.

Executive Coordinator Classification: Exempt Reports to: Chief of Staff Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. At VOA, we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization. JOB DESCRIPTION ____________________________________________________________________________ Summary/Objective The Executive Coordinator provides support to the Chief of Staff and Chief Executive Officer. This position is primarily responsible for performing administrative support tasks and regularly assists with special initiatives and events for the executive team and board of directors. Essential Functions Communicate professionally, both verbally and in writing, with internal staff, stakeholders, and board members Manage multiple calendars and email accounts. Coordinate meetings and travel arrangements for COS and CEO Draft & proofread professional letters, reports, meeting minutes, and other documents Prepare meeting materials and agendas Coordinate logistics for meetings and events pertaining to staff and board members Maintain online platform for board information Process invoices and credit card expenditures Assist with special projects, events, and activities across the organization Coordinate the execution of strategic plan action items Contribute to VOA's mission and culture efforts, intranet, and internal communications Competencies Effective communicator, both oral and written Able to effectively deal with diverse individuals and groups Able to organize/prioritize large volumes of information Able to function under pressure to meet tight deadlines Proven ability to hold confidential information Strong written and verbal communication. Demonstrated understanding of executive communication. Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values Supervisory Responsibility This position has no direct supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or stooping as necessary. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as duties demand. Travel Some travel is expected for this position. Required Education, Experience, or Eligibility Qualifications Associate degree and two plus years of experience in an advanced administrative role; or High school diploma (or equivalent) and at least four years of experience in an advanced administrative role Strong technical proficiency with a focus on leveraging Microsoft Office 365 tools and related technologies Preferred Education and Experience Bachelor's degree in a related field Three plus years' similar work experience EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************.

Summary/Objective The Case Manager will provide support to assigned clients and facilitate/link clients to appropriate community service resources. Assist and support clinical services as needed in cooperation with the treatment team. Essential Functions Receives referrals for Case Management services/treatment from therapists; provides an initial and ongoing assessment of client needs for case management, treatment, support, and/or skills training. Is familiar with community resources and makes appropriate referrals and/ or links clients to those resources. Provides case management monitoring of the Client's condition(s) and progress or lack of progress and communicates this to the primary therapist. Advocates on behalf of the Client to ensure his/her access to needed resources and ensure their rights are respected. Provides case management emergency services during work hours and after hours as assigned. Provides psychiatric rehabilitation services to all clients in need, including readiness assessment, skills training on an individual and group basis, assisting Clinicians who facilitate group activities, and case management to improve the Client's functioning and assist the Client in being successful in his/her treatment goals. Carries out all psychiatric rehabilitation services by Client's treatment plan and goals and identifies possible service needs to the primary Clinician in support of comprehensive treatment planning. Provides liaison services to state and local hospitals as needed. Provides liaison services to community partners, such as attending meetings, facilitating communication, and answering questions about services within the agency. Provides program and case consultation and education services as needed. Responsible for tracking supported employment activities. and assists with the development and implementation of supported employment programming as directed by the supervisor and Clinic Director. According to the Policies and Procedures for Volunteers of America Northern Rockies. Provides documentation reflecting the course of treatment on time. Actively participates in supervision meetings, clinic meetings, case discussions, planning for treatment provision, and agency development required training activities. Maintains a suitable professional demeanor that includes: contributing to a positive work environment within VOANR through dependability, flexibility, cooperation, supportiveness and respect for others, communication, creativity, ethical behavior, and appropriate appearance. Maintains therapeutic responsibility for the collection of fees. Accurately completes all necessary intake elements, admission process and meets all appropriate releases. Other duties as assigned. Competencies Proficiency with computers Proficiency with Microsoft Office software: Outlook, Word, Excel Ability to learn new computer software quickly Proficiency with modern standard office equipment Excellent attention to detail and organizational skills Successfully interact with clients and team members in a professional manner Ability to prioritize and manage multiple tasks concurrently Demonstrate independent work initiative and sound judgment Work Environment This job operates in a residential facility environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or standing on a stool as necessary. Travel Little travel is required for this position. Required Education, Experience, or Eligibility Qualifications * Bachelor's Degree in Psychology, Social Work, or related field Two or more years of Case Management experience Preferred Education and Experience More than two years of experience in Case Management EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************.

Program Manager of Corrections Classification: Exempt Reports to: Senior Director of Booth Hall Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization. JOB DESCRIPTION _____________________________________________________________________________ Summary/Objective The Program Manager of Corrections assists the Senior Director of Booth Hall in leading the correctional programs and ensuring the program(s) comply with all Volunteers of America, Bureau of Prison (BOP), and Wyoming Department of Corrections (DOC) policies and procedures daily. Essential Functions Ensures the program complies with all VOA, Bureau of Prison and Wyoming Department of Corrections Policies and Procedures daily. Develops and monitors the schedule for the security technician staff. Provides direct supervision to lead security technician and front-line staff. Assists in the recruitment and hiring of security technician staff. Assists in the preparation of annual budgets for areas of responsibility. Ensures that the facility complies with fire, safety, and health department standards always. Processes and submits payroll for front line staff. Coordinate transportation for new DOC/BOP residents Monitor all written mail correspondence for the residents Regularly communicates with Senior Director of Booth Hall, Probation and Parole staff, WDOC staff, and Bureau of Prisons. Assist the director with facets of human resource management, including disciplinary action. Assists with resident issues as needed. Prepare and delivers all employment and staff training. Ensures ongoing compliance with VOA policies and procedures, resident handbook, and sponsoring agency requirements. Represent the organization daily. Routinely prepares correspondence, reports, and other documents for staff and administration as requested. Attends meetings and training as needed. Monitor all UAs, dorm searches, car searches, property matrixes, and resident property. Participates in on-call rotation and as required. Competencies Effective communicator, both oral and written Solutions and servant-based leadership Ethical practice Relationship management Crisis Management Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values Supervisory Responsibility This position provides direct supervision to lead re-entry mentors and front-line staff. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. Physical Demands The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stoop as necessary. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. Travel Little travel is required for this position. Required Education, Experience or Eligibility Qualifications Bachelor's Degree in Criminal Justice, Behavioral Science or related field One (1) years management and/or supervisory experience. Or Four to six (4-6) years of progressive related human services work experience and At least one (1) year of supervisory experience Preferred Education and Experience Knowledge of adult corrections facilities/procedures. Five (5) years of management and/or supervisory experience EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need reasonable accommodation pursuant to the ADA, please contact us at ************.

Summary/Objective The Moral Injury Specialists provide expertise, education, and training in the area of moral injury and its effect on Veterans and those actively serving in the military. This position will educate community partners on moral injury and its impact on suicide ideation and attempts. The Specialists will identify and train volunteers to establish moral injury groups as upstream suicide prevention efforts in local communities throughout MT, SD, and WY. Essential Functions Complete initial and ongoing education and training to become a moral injury subject matter expert. Responsible for connecting community partners with Moral Injury training in rural communities. Responsible for initiating, cultivating, and maintaining productive community partnerships to enhance Moral Injury referrals per community. Conduct outreach activities in respective communities to identify Veterans, those actively serving in the military, or family members who are candidates for either being peer leaders or candidates for moral injury groups. Work with Veteran Services leadership to implement and integrate moral injury best practices. Lead the development of community Veteran-led peer programs as assigned by the position's direct supervisor. Conduct assessments on all potential participates to determine eligibility as well as post-assessment to determine effectiveness. Maintain documentation in VOA files. Report to the position's direct supervisor as determined for all outreach efforts, referrals made to the position, assessments completed to identify suicidality and potential moral injuries, and referrals made to community partners to help Veterans, those actively serving in the military, or family members through a process of healing. Competencies Effective communicator Proficient writing skills Team oriented Proficient organizational skills Proficient technical presentation skills with Microsoft PowerPoint, projectors, audio equipment, etc. Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values Supervisory Responsibility This position has no direct supervisory responsibilities but does serve as a coach and mentor for peer leader volunteers. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or standing on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. Travel This job will require extensive travel throughout MT, SD, WY Required Education, Experience, or Eligibility Qualifications A bachelor's degree in social service, clinical-related field, or theology/ministry and one year of counseling, coaching experience, or case management experience Associate degree in social service, clinical-related field, or theology/ministry and two years of counseling, coaching experience, or case management experience Preferred Education and Experience Master's degree in social service, clinical-related field, or theology/ministry Specialized training in moral injury Three to five years of counseling or coaching experience EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************.

Office Support Staff Classification: Non-Exempt Reports to: Office Manager Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization. JOB DESCRIPTION _____________________________________________________________________________ Summary/Objective The Office Support Staff provides administrative/clinical support to patients and the treatment team. The Office Support Staff is the first point of contact for visitors to the facility, providing information and maintaining positive relationships with referral sources and community partners. Essential Functions Answer multi-line phone system Schedule clients for appointments Inform clients of the required documentation needed for their appointments Ensure patients complete all paperwork and all intake/discharge processes are completed Process client contact and insurance information changes Provide administrative support for all written correspondence Process payments from clients Prepare and complete office reports/projects as assigned by the supervisor specific to the job position (e.g., prebilling and insurance audits) Other duties as assigned Competencies Crisis management Ability to work with multiple staff, clients, and agencies. Proficiency with Microsoft Office Software: Outlook, Word, Excel Able to meet tight deadlines under pressure. Organization skills Ability to work both independently and as part of a team. Practical oral and written communication skills Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values. Supervisory Responsibility This position has no direct supervisory responsibilities. Work Environment This job operates in a residential facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Workdays and hours are Monday through Friday, 8:00 a.m. to 5 p.m. Be on call as needed. Occasional evening and weekend work may be required as job duties demand. Travel Some travel is required for this position. Required Education, Experience, or Eligibility Qualifications High School Diploma or GED Must possess and maintain a valid driver's license Must obtain and maintain valid certifications for the following training within the first 30 days of employment. (Training for certification will be offered in the house) CPR / First Aid Mental Health First Aid MANDT Preferred Education and Experience Two or more years working with people experiencing mental illness and/or substance use problems Two or more years working with people who are actively experiencing a crisis Two or more years working with people in a residential service environment EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************.

Classification: Non-Exempt Reports to: Program Manager/Program Coordinator/Program Director Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization. JOB DESCRIPTION ______________________________________________________________________ Summary/Objective The Youth Mentor position is responsible for the safety and wellbeing of youth ranging in age from 10 years to 17 years. Youth Mentors act as role models, mentors, and advocates to young people brought to the Crisis Shelter/Group Home who faces a wide range of challenges, such as behavioral and legal issues, substance abuse, and dysfunction in the home. Essential Functions Reasonable accommodations may enable individuals with disabilities to perform essential functions. Provide youth with a structured, positive environment Coach/Mentor youth on demonstration of positive and appropriate behaviors by the behavior management system Ensure the overall health, safety, and security of assigned youth; ensure all fire and safety measures are observed Monitor the movement inside and outside the facility, contacts, events, and behaviors associated with youth Act as a liaison between other supporting organizations Ensure group home cleanliness and upkeep Perform partial intake process on all new arrivals Regularly tour and observe the facility and grounds to ensure a high level of security Monitor visitor activities Prepare meals for youth Transport youth to school, appointments, etc. using a company vehicle Other duties as assigned. Competencies Effective communicator, both oral and written Solutions-based problem solver Calm under crisis Organized and adept with case management Able to manage behaviors, including the ability to be assertive when needed Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values Supervisory Responsibility This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the organization. Work Environment This position works in a group home environment, provides transportation for youth locally and works outdoors with youth. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to bend or stoop as necessary. This position must be mobile throughout the facility and work on a computer for periods. Must be able to participate in youth-related activities during the workday, both inside and outside of facilities. Able to sit for periods while driving a company vehicle at distances necessary to transport youth. Position Type/Expected Hours of Work This is a full-time or part-time status dependent on the position hired. Hours of work vary depending on the assigned shift. Travel Other than transport duties, little to no travel is expected for this position. Required Education, Experience, or Eligibility Qualifications High School diploma or equivalent Preferred Education and Experience Minimum of one year of experience working in a residential or youth services field. Associates in Criminal Justice or other Social Services related fields. EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************.

Classification: Exempt Reports to: VP of Residential Services Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization. JOB DESCRIPTION _____________________________________________________________________________________ Summary/Objective The Director of Residential Services collaborates with the clinical team to provide optimal patient care. This position oversees all non-clinical positions and operations in behavioral health care residential facilities. This position will also ensure facilities meet operational standards and that best practices include service delivery in the program. Essential Functions Assist the Director of Clinical Services with the programs' residential client needs, including The Gathering Place, The Life House, and the Recovery Homes. Provide management and oversight for admissions staff and improve operational efficiency through processes and procedures in the application approval processes as well as outreach to statewide agencies with admissions and clinical director for medical and mental health clearance of treatment applicants. Ensure effective communication between Recovery Mentors, clinical staff, and Medical Director. Ensure compliance with Department of Health contract deliverables related to clients' admission in the residential setting and the Recovery Home. Build and maintain the private pay census to ensure a capacity of 75%, and develop an outreach plan should the census drop below this threshold. Collaborate with admissions and our private pay partners to ensure referrals, intakes and transportation happen as quickly as possible while identifying barriers and looking for ways to remove them. Plan quarterly site visits to all current partners, provide opportunities for on-site visits of the VOANR Health Care Services Campus, and identify new potential private pay partners or partner agencies to secure a site visit and a VOANR Health Care Services Campus visit. Coordinate management team meetings on a bi-monthly basis. Program and project oversight within the residential setting. Supervise Program Coordinators to ensure current residential treatment setting policy and protocol and Recovery Mentors effectively provide client care. Ensure facilities, The Gathering Place, The Life House, and the Recovery Homes comply with fire, safety, health protocols, CARF requirements, and VOANR standards. Ensure program vehicles and equipment are functional and inspected. Competencies Effective communicator, both written and oral Advanced understanding of the disease process of addiction Advanced knowledge of the nursing and counseling processes Solutions-based problem-solving and organizational skills Ethical practice Able to take the initiative and meet established goals, especially under tight deadlines Leadership skills Advanced crisis management skills Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values Supervisory Responsibility This position has direct supervisory responsibilities and may serve as a coach and mentor for other positions in the organization. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, printers, and photocopiers. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or standing on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m., and will participate in on-call hours. Travel Some travel to Private Pay Partners, statewide agencies, and other VOANR locations for development, staff support, training, and educational opportunities as the position demands. Required Education, Experience, or Eligibility Qualifications A Bachelor's Degree with a minimum of 4 years of program management or related experience. At least four years of management or supervisory experience. Valid driver's license Ability to use computer software programs, including the Microsoft Office Suite Maintain strict client confidentiality as defined by HIPAA policies and 42 CFR regulations and professional ethics. Preferred Education and Experience Master's degree in Health Services, Behavioral Health, or related Leadership and management training At least five plus years of management or supervisory experience. EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************.

Summary/Objective The Clinician provides clinical and education-based treatment services throughout an individual's treatment per practice standards, are appropriate to client needs, and comply with agency standards. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete social histories, assessments, treatment plans, admission and discharge summaries, and other chart-related documents and correspondence for assigned patients promptly Provide individual counseling and facilitate educational and counseling groups as assigned; accurately and promptly chart these activities in patient records Develop educational and therapeutic curriculum to be utilized in group settings with patients and family members, as well as prevention education Assist patients in understanding and completing therapeutic change objective-driven treatment plans Work cooperatively with necessary staff members, other community resources, and referral sources to coordinate services to patients To ensure the smooth functioning of clinic operations, the therapist will attend staff meetings, supervisory conferences, and clinical supervision In-person and Telehealth sessions weekly Other duties as assigned Competencies Effective communicator; assertive when necessary Ethical practice Highly confidential Calm under pressure and in crisis Interacts with clients and team members in a professional manner Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values Supervisory Responsibility This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the organization. Work Environment This job operates in a residential treatment facility and Outpatient Clinic setting. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This position would require the ability to lift files, open filing cabinets, bend or stoop as necessary, and perform work at a computer for extended periods. Position Type/Expected Hours of Work This is a full-time position; the schedule includes weekend and on-call rotational work. This position has flexible work settings, i.e., from off-site location or utilization of a mobile office. Travel Little travel is required for this position. Required Education, Experience, or Eligibility Qualifications Ph.D. or Master's degree in Psychology, Counseling, Clinical Social Work, or related field from a Council for Accreditation of Counseling and Related Educational Programs. (CACREP), Council on Rehabilitation Education (CORE) or Council on Social Work Education (CSWE) accredited program in counseling Fully or Provisionally licensed as an LCSW, LPC, LMFT, or LAT through the Wyoming Mental Health Professions Licensing Board, or eligible for licensure if current licensure is out-of-state Meet qualifications required for a substance abuse professional, Clinician, or assistant by the State of Wyoming's Division of Behavioral Health Standards for the Operation of Community Mental Health and Substance Abuse Programs Proficient in the use of computer software programs, including but not limited to Microsoft Suite and desktop publishing Exceptional and demonstrated time management skills to stay organized and meet tight deadlines Preferred Education and Experience Five years of post-licensure clinical experience, with some of this experience directly related to serving persons with addiction disorders: alcohol, drugs, gambling EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************.

Summary/Objective The Case Manager Support Specialist is responsible for assisting with the Supportive Services of Veteran Families (SSVF) Service Coordinators and a referral source to other agencies. Essential Functions Assisting potential clients through the admissions process to include enrollment into the program Provide referrals to other agencies and resources to ineligible persons Assist Service Coordinators in obtaining and reporting necessary program documentation Assist Service Coordinators in client contact, particular in Emergency Housing Assistance Participate in coordinated entry and continuum of care coordination activities with other supporting agencies at the state/municipality level. Other duties as assigned. Competencies Effective communicator, both written and oral Calm under pressure and in crisis Ability to stay organized and meet tight deadlines with competing priorities Ability to interact with persons from a variety of social, economic, educational, and cultural backgrounds Ability to effectively work with a variety of computer software programs, including Microsoft Word, Excel, Outlook, HMIS, and desktop publishing Communication proficiency and effective communication skills, both oral and written, with co-workers, potential clients, and referral sources in-person and telephone, email, video, and fax. Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values Supervisory Responsibility This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the organization. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. This job's specific vision abilities include close vision and the ability to adjust focus. This would require the ability to bend or stoop as necessary. This position must be mobile throughout the facility and work on a computer for periods. Position Type/Expected Hours of Work This is a full-time position; work hours are generally 8:00 - 5:00 Monday through Friday. Travel Some travel to other offices if needed is expected for this position. Required Education, Experience, or Eligibility Qualifications Associate degree in business plus two (2) years of business, customer service, human service, or relevant experience or High school diploma or equivalent plus a minimum of three to four (3-4) years of business, customer service, human service, or relevant experience Proficient with a variety of computer software programs, including but not limited to Microsoft Suite and electronic databases Preferred Education and Experience Associate degree in business plus two (2) years of related work experience Prior case management experience in social work and/or behavioral health EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************.

Summary/Objective The Clinic Director supervises counseling and education-based treatment for clients in residential treatment facilities on the Volunteers of America Northern Rockies health services based in Sheridan, WY. This oversight includes Residential Substance Abuse Treatment, Transitional Recovery Services, and Detoxification services. Responsibilities include ensuring program compliance with VOANR policies and procedures, training, and educating clinical staff about substance addiction and mental health diagnoses. This position supervises clinicians and other clinic personnel, ensuring quality and compliance with all clinical and administrative services and processes. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Provide daily oversight of clinical operations, utilization reviews, and quality assurance of patient services. Maintain strong community relationships and solicit feedback from partners and stakeholders to ensure services align with the community's needs in collaboration with the supervisor. Provide administrative supervision to all clinic staff and clinical supervision and consultation as needed. Provide clinical services to patients as needed to meet the needs of the clinic and community. Promptly chart clinical activities in patient records. Participate in quality assurance processes to ensure the proper use of evidence-based treatments. And timely documentation of all clinical staff. Manage and maintain the ongoing schedule of training for the clinical team. Designated supervisor for clinicians and patient navigators. Ensure that supervisees perform their job responsibilities. Provide feedback and coaching to supervisees regarding the agency's expectations and the performance of their job responsibilities. Ensure staff know and comply with all agency policies and procedures, including the agency code of ethics. Manage timecards, leave, and disciplinary actions. Ensure cleanliness and building safety Maintain awareness of program deliverables and compliance and motivate team members to meet productivity and outcomes-related goals. Monitor budgets and participate in the budgeting process. Other duties as assigned. Competencies Effective communicator; assertive when necessary Ethical practice Highly confidential Calm under pressure and during a crisis Empathetic/able to relate to individuals with drug/alcohol addictions Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values Supervisory Responsibility This position is a supervisory role and serves as a coach and mentor for other jobs in the organization. Work Environment This job operates in a residential treatment facility. This role routinely uses standard office equipment such as laptops, photocopiers, telehealth technology, and smartphones. Physical Demands The physical demands described here represent those an employee must meet to successfully perform this job's essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This position would require lifting files, opening filing cabinets, bending or standing on a stoop as necessary, and performing work at a computer for extended periods. Position Type/Expected Hours of Work This is a full-time position. Occasional evening and weekend work may be required as job duties demand. This position must participate in on-call rotation as needed and serve as administrative on-call regularly. Travel Little to no travel is expected for this position. Required Education, Experience, or Eligibility Qualifications Ph.D. or Master's degree in Counseling or Clinical Social Work from a Council for Accreditation of Counseling and Related Educational Programs. (CACREP), Council on Rehabilitation Education (CORE) or Council on Social Work Education (CSWE) accredited program in counseling Fully licensed as an LCSW, LPC, LAT, or LMFT through the Wyoming Mental Health Professions Licensing Board or eligible for licensure if current licensure is out-of-state Meet qualifications required for a substance abuse professional, clinician, or assistant by the State of Wyoming's Division of Behavioral Health Standards for the Operation of Community Mental Health and Substance Abuse Programs Two years of supervisory experience Proficient in the use of computer software programs, including but not limited to Microsoft Suite and desktop publishing Exceptional and demonstrated time management skills to stay organized and meet tight deadlines Preferred Education and Experience Five years of post-licensure clinical experience, with some of this experience directly related to serving persons with addiction disorders: alcohol, drugs, gambling EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************.

Classification: Non-Exempt Reports to: Program Manager Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization. JOB DESCRIPTION _____________________________________________________________________________ Summary/Objective The Skills Trainer will provide support, skill training, and one-on-one supervision to clients admitted to the Subacute Crisis residential facility. The Skills Trainer will maintain case records and documentation per Volunteer of America Northern Rockies' policies and procedures and coordinate facility operations and client needs with other staff. Essential Functions Provide support, supervision, activities, and skills training individually and/or in group settings outlined in the treatment plan. This may include coping skills, self-care, social interaction skills, illness management, crisis management, daily living activities, community awareness, incoming/outgoing residence transitional support, etc. Assist in preparing materials for the day treatment process, e.g., preparing copies/packets, preparing group room, and cleaning and organizing workspace. Cleans program facilities/areas as needed or assigned. Provides medication monitoring of clients following medical policies and procedures. Provides basic risk assessment and immediate referral to program coordinator, primary clinician, or on-call staff for expanded risk assessment and intervention. Provide for clients' life/medical safety, behavioral control, and crisis prevention activities within the scope of practice and contact supervisors, primary clinicians, and appropriate emergency services. Is responsible for contacting clinical staff to intervene in situations requiring professional support, increased intervention, alternative placement, or level of care. Coordinate daily facility operations, including required monitoring, walkthroughs, and room searches of facility and clients according to program needs. Transport clients to access services and appointments as authorized by program needs and treatment plan. May administer Drug and Alcohol screens/tests as needed and authorized by clinical staff or primary therapist. Participates as a team member of the client's care team. Utilizes assessments with clients as outlined in the program, such as the DLA-20, PHQ-9, GAD-7, MIS, LOCUS, SOWS, or CIWA. Maintains case records and other documentation as outlined in agency policies. Familiarizes themself and complies with all Volunteers of America Northern Rockie's policies and procedures for the individual programs they will be working on. Participates in all supervision, staff meetings, and training required by supervisor and organization. Competencies Crisis management Ability to work with multiple staff, clients, and agencies. Proficiency with Microsoft Office Software: Outlook, Word, Excel Able to meet tight deadlines under pressure. Organization skills Ability to work both independently and as part of a team. Practical oral and written communication skills Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values. Supervisory Responsibility This position has no direct supervisory responsibilities. Work Environment This job operates in a residential facility environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities this job requires include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or standing on a stool as necessary. Travel Some travel is required for this position. Required Education, Experience, or Eligibility Qualifications High School Diploma or GED Must possess and maintain a valid driver's license Must obtain and maintain valid certifications for the following training within the first 30 days of employment. (Training for certification will be offered in the house) CPR / First Aid Mental Health First Aid MANDT Preferred Education and Experience Experience working with people experiencing mental illness and/or substance use problems Experience working with people who are actively experiencing a crisis Experience working with people in a residential service environment Peer Support Specialist certified EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************.