Biomat Usa, Inc. jobs in Casa Grande, AZ

Primary City/State: Phoenix, Arizona Department Name: Anatomic Pathology-Ref Lab Work Shift: Evening Job Category: Lab Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testing and patient care. Whether you're beginning your lab career or bringing experience to the table, this role offers hands-on impact and career growth in a high-demand healthcare setting. Come do great work on behalf of better health! POSITION SUMMARY This is position is responsible for the receipt of biological specimens into the department, preparation of samples for analytical testing, and performing waived testing. This position reports to department supervisor, and may take direction from higher level technical personnel. This position assists the coordinator and supervisor in the functional operation of the histology section; insuring the continuity of daily workflow and prioritization of work, training of new employees as well as the maintenance and reporting of quality control and quality assurance systems and procedure manuals, solving technical problems, and research and development activities. This position is also responsible for performing all essential functions as defined by the department. In addition, performs waived and moderately complex tests as defined by CLIA '88 in an accurate and timely manner. This position may perform highly complex testing as defined by CLIA '88 under general supervision. Also, under general supervision, performs as a grossing processor taking direction from a Certified Pathologist Assistant. Receives, examines and processes Pathology specimens. In the absence of the supervisor or coordinator, this position provides overview support for the Anatomic pathology section. Performs all functions of AP Laboratory Technician. Also, may train employees on basic entry level tasks, performs QC/QA duties and serves as a resource. PHYSICAL DEMANDS/ENVIRONMENT FACTORS Standing or sitting for long periods of time,, comprehension of written and oral instructions in English, confidentiality, stress, mathematics, frequent interruptions, detailed work, routine problem solving and reasoning, computer skills, ability to multi-task, cross train, potential exposure to chemical, electrical and biological hazards, memorization, ability to distinguish colors, ability to take direction and assimilate instructions quickly, manual dexterity and positive communication skills. KNOWLEDGE, SKILLS AND ABILITIES Maintains a safe, clean and organized working environment. Ensures station is clean, stocked and disinfected at the end of the shift. Ability to perform well in supervisor's absence, and provide guidance on issues relating to pre analytical, waived and moderately complex testing. Ability to integrate the Company's Mission, Vision and Values and customer service standards in daily activities. Must be able to react and adjust to daily workflow requirements as assigned by Supervisor. Performs other duties as assigned. MINIMUM QUALIFICATIONS Requires an Associate's degree and be eligible for ASCP HT registry OR ASCP HT registry OR a Bachelor's degree with Anatomic Pathology departmental-specific certification documentation within 6 months of hire date. Must be willing to perform/cross train in all areas of the Anatomic Pathology section and have demonstrated competency in all aspects of work. Must have highly developed interpersonal and communication skills. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

**Primary City/State:** Phoenix, Arizona **Department Name:** Billing Customer Service **Work Shift:** Day **Job Category:** Revenue Cycle Responsible for all functions within the department including dealing directly with patient inquiries and complaints via correspondence, phone or email. Will provides departmental training to all new staff members. Work special projects that will assist the Customer Service unit in meeting goals and/or will increase customer satisfaction. **CORE FUNCTIONS** 1. Responsible for sorting and recording the daily patient correspondence received into scanning batches. Prepping correspondence batches for scanning. Handling email correspondence directed to billing from the SQL website which includes customer questions, complaints and insurance updates. Documentation of the resolution for incoming email and patient correspondence in the billing system. 2. Responsible for customer service training for new employees and temporary employees both in a classroom setting and on the phones. Responsible for training on new processes and procedures. 3. Effectively research, resolve and respond to complex billing issues accurately and expeditiously that come in via patient correspondence. Assist and mentors less experienced staff with questions as needed. 4. Responsible for phone monitoring of new employees to measure quality standards. Assists with phone monitoring of seasoned CSR when needed. Auditing all new employee correspondence to ensure accurate response is provided to customers. 5. Accurately document call resolution in the billing system form incoming phone calls either from patients or providers to meet service department service levels. Assists any walk in customers for the billing department. 6. Responsible for special projects and assignments. Including all Protected Health Information requests and Medicare Diagnosis changes that come through Customer Service. **KNOWLEDGE, SKILLS AND ABILITIES** + Ability to effectively communicate both verbally and with written communication. **MINIMUM QUALIFICATIONS** + Associate's degree involving business/communication courses or two years' experience as a medical billing customer service representative in a healthcare industry. + Requires excellent verbal , written and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals. **PREFERRED QUALIFICATIONS** + One year training or supervisory duties. + Additional related education and/or experience **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************

**Primary City/State:** Phoenix, Arizona **Department Name:** Human Resources-Ref Lab **Work Shift:** Day **Job Category:** Human Resources **Estimated Pay Range:** $35.00 - $58.34 / hour, based on location, education, & experience. In accordance with State Pay Transparency Rules. Now Hiring: HR Business Partner - Western Region Are you a seasoned HR professional with a passion for connecting with communities in smaller towns and rural locations? Do you thrive on the road, building relationships, and shaping workplace culture from the ground up? If so, we want to meet you. We're seeking an experienced HR Business Partner to serve as a strategic liaison between HR and our client groups across Arizona, Nevada, Wyoming, Colorado, and California. This role is ideal for someone who enjoys frequent travel, thrives in dynamic environments, and understands the unique challenges and strengths of smaller, locally rooted teams. ✈️ Travel & Territory This position involves regular travel throughout AZ, NV, WY, CO, and CA to collaborate directly with leaders and employees in smaller communities. You'll be the face of HR-listening, learning, and leading initiatives that make a real impact. This is more than a job-it's a chance to shape the future of work in communities that often go overlooked. You'll be part of a team that values authenticity, innovation, and human connection. If you're ready to hit the road and make a difference, we'd love to hear from you. This position may be based out of the Phoenix, AZ metro area or Northern Colorado. What You'll Do **Strategic Partnering** + Serve as a trusted advisor to business leaders, offering tailored HR solutions. + Lead people-related aspects of change management, organizational design, and other projects. + Analyze data trends (engagement, turnover, etc.) and develop proactive strategies. **Performance & Employee Relations** + Foster a high-performance culture that values morale, productivity, and retention. + Provide coaching and guidance on performance management and employee relations. + Conduct investigations and resolve workplace concerns with professionalism and care. **Talent & Development** + Partner with Talent Acquisition and Leadership Development to ensure the right people are in the right roles. + Support succession planning and career development for high-potential employees. + Champion leadership programs and performance review cycles. **HR Innovation & Policy** + Lead policy and process improvements with a focus on clarity and compliance. + Collaborate with leaders to implement HR policies and regulatory standards. + Participate in cross-functional HR initiatives and contribute to organizational growth. **Who You Are** + A relationship-builder who's comfortable working with remote and local teams. + Experienced in supporting smaller locations and understands the nuances of rural workforce dynamics. + A confident communicator and strategic thinker with strong coaching and conflict resolution skills. + Comfortable juggling multiple priorities in a fast-paced, ever-evolving environment. **Qualifications** **Required** + Bachelor's degree in HR, Business, or related field + 5+ years of progressive HR experience + Expertise in employee relations, performance management, and talent development + Strong analytical, project management, and communication skills + Proficiency in Microsoft Office Suite + Valid Arizona driver's license **Preferred** + PHR or SPHR certification + Master's degree in HR or Business + Coaching certification **Anticipated Closing Window (actual close date may be sooner):** 2026-02-27 **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************

**Primary City/State:** Phoenix, Arizona **Department Name:** Flow Cytometry-Ref Lab **Work Shift:** Day **Job Category:** Lab Performs specimen receipt, accessioning for all samples received in the Flow Cytometry department. Performs blood, bone marrow, fluid and tissue processing according to the defined SOPs. Performs instrument QC, start-up, shutdown, basic instrument and assay troubleshooting, monitors pending, receives supplies and reagents in the laboratory and related QA/QC procedures. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._ **CORE FUNCTIONS** 1. Demonstrates an understanding of the computer systems used in the department necessary for performing assigned job tasks, including but not limited to NetLIMS, NovoPath, LabOS, instrument software, FreeView and Master Control. 2. Performs maintenance and QC checks on laboratory equipment including but not limited to instrument start up and shut down, as well basic troubleshooting. 3. Performs sample accessioning, resolves pending/missing sample issues, prepares paperwork for leukemia lymphoma testing according to department workflow and SOP. 4. Performs lymphocyte subset testing on the AQUIOS flow cytometer as well as lymphocyte subset testing washed panels for the Navios according to department workflow and SOP. 5. Performs specimen processing for peripheral blood, bone marrow, tissue and fluids. This includes cell counts using Sysmex, slide preparation and staining, immunophenotyping using the appropriate lysing technique, as well as acquisition of samples on the Flow Cytometers according to department workflow and SOP. 6. Communicates courteously, professionally, effectively and accurately with internal and external customers. Participates in the resolution of communication issues. Knows and utilizes appropriate resources for increased levels of problem solving. Demonstrates good verbal and written communication skills. Promotes positive communications that enhances teamwork. Attendance and participation at staff meetings. 7. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core values and ethical behaviors each and every day. **KNOWLEDGE, SKILLS AND ABILITIES** + Knowledge and ability to operate centrifuge, pipettor, vortex, gravimetric scale + Basic understanding and knowledge of laboratory software for the receipt and accessioning of samples, pulling pending lists, troubleshooting lost specimens. + Ability to learn instrument operation (AQUIOS, Navios, TQ-Prep, Prep Plus, Sysmex XN, Sysmex Xi, various centrifuges), review QC and determine if it is acceptable to run patient samples + Ability to discern when assistance from leadership is needed. + Ability to clearly communicate and document laboratory issues to leadership + Ability to work in a team environment + Ability to learn from mistakes and receive feedback with positive intention **MINIMUM QUALIFICATIONS** + High School graduate or equivalent and successfully completed military training of 50 or more weeks and served as a medical laboratory specialist OR, an Associate's degree in any field with 20 hours of chemistry and/or biological sciences credits OR, three (3) years' experience working in a clinical laboratory or hospital environment as an MLT (ASCP). + Demonstrates highly developed interpersonal skills. Proficient in basic computer skills. Demonstrates excellent problem solving skill, and high level of self-motivation. + Must exhibit personal maturity and responsibility. + Good reading, writing and math abilities. Communicates effectively in oral and written formats sufficient to demonstrate comprehension. + Able to perform detailed work and to work with frequent interruptions in a stressful environment, multi-task, problem solve and memorize. + Able to take direction and assimilate instructions quickly. + Good organizational skills and ability to maintain confidentiality. **PREFERRED QUALIFICATIONS** + Previous Flow Cytometry sample processing experience + Associate's Degree in biology or clinical laboratory science or medical technology. + Two years training and experience in high-complexity testing + Additional related education and/or experience. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************

**Primary City/State:** Phoenix, Arizona **Department Name:** Lab-BUMCP **Work Shift:** Evening **Job Category:** Lab Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testing and patient care. Whether you're beginning your lab career or bringing experience to the table, this role offers hands-on impact and career growth in a high-demand healthcare setting. Come do great work on behalf of better health! **POSITION SUMMARY** This position is responsible for a high level of technical knowledge and application of that knowledge to department testing, clinical relevance, and complex problem-solving skills. This position serves as a department resource and is responsible for assisting with department compliance with all pertinent laboratory accrediting agency and regulatory requirements (e.g., CLIA '88, JCAHO, CAP, OSHA). _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._ **PHYSICAL DEMANDS/ENVIRONMENT FACTORS** Able to stand, walk, bend, squat, reach, and stretch frequently. Use material handling equipment to push/and or pull up to 75 pounds and required to lift, push and/or pull up to 25 pounds. Requires manual dexterity. Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical and biological hazards. Ability to distinguish colors and to take direction and assimilate instructions quickly. Requires use of personal computer, printers, copiers, telephone, fax and department specific equipment. **KNOWLEDGE, SKILLS AND ABILITIES** + Must exhibit personal maturity and responsibility. + Excellent reading, writing and math abilities. + Communicates effectively in oral and written formats sufficient to demonstrate comprehension. + Ability to perform detailed work; work with frequent interruptions, multi-task, problem solve and memorization. + Ability to take direction and assimilate instructions quickly. + Detail oriented and exceptional organizational skills. + Basic computer skills. + Must exhibit skills in exceptional customer service, good performance review and passing on-site competency evaluation and /or assessment as defined by the department. **MINIMUM QUALIFICATIONS** **Technical Coordinator I:** + Associate degree in a medical laboratory technology, medical laboratory science or clinical laboratory science with four (4) years of laboratory training or experience, or both in nonwaived testing, in the designated specialty/sub-specialty area OR + Bachelor's degree in chemical or biological science (transcripts will be reviewed to determine eligibility) with two (2) years of laboratory training or experience, or both in nonwaived testing, in the designated specialty/sub-specialty area. + Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility. + For certain specialty disciplines ONLY (Toxicology, HLA, HCTT, etc.) where no certification is available from a certifying agency, a bachelor's degree with two (2) years of experience in that discipline is required. **Technical Coordinator II:** + Bachelor's Degree in medical laboratory science/medical technology, OR + Bachelor's degree in chemical or biological science (transcripts may be reviewed to determine eligibility) AND certification (MLS or categorical). + Two (2) years' experience in nonwaived testing in the designated specialty/sub-specialty area. + Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility. + For certain specialty disciplines ONLY (Toxicology, HLA, HCTT, etc.) where no certification is available from a certifying agency, a bachelor's degree with four (4) years of experience in that discipline is required. **PREFERRED QUALIFICATIONS** + Additional related education and/or experience. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************

Primary City/State: Phoenix, Arizona Department Name: General Lab-PM's-Ref Lab Work Shift: Night Job Category: Lab This position performs waived and non-waived tests as defined by CLIA '88 in an accurate and timely manner with supervision. Assists with department compliance with all pertinent laboratory accrediting agencies and regulatory requirements (e.g., CLIA '88, JCAHO, CAP, OSHA). Personnel report to department supervisor. May be responsible for the collection, receipt, and processing of biological specimens into the laboratory. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. CORE FUNCTIONS 1. Performs testing in an accurate and timely manner according to established policies and performance standards with a knowledge level determined for that testing. Responsible for startup, calibration and accuracy of procedures and instrumentation. Exercises independent judgment and can identify appropriate resources in performance of assigned duties utilizing knowledge and skills. Demonstrates comprehension of theory and clinical relevance of testing. Demonstrates problem resolution and decision-making skills for routine operational and technical problems. Demonstrates knowledge of computer systems used in the department and can perform basic troubleshooting of computer problems. Demonstrates awareness and complies with accrediting agency and regulatory requirements related to area of responsibility. 2. Recognizes and ensures validity of abnormal patient and/or QC results for testing. Ensures accuracy of test results. Participates in detecting and documenting occurrences that deviate from defined procedures. Demonstrates appropriate resolution and follow through for problem solving identified during testing. Promotes and consistently meets department standards for productivity and quality 3. Ensures the appropriate use of supplies and materials and assists with inventory management. Ensures efficient utilization of reagents and supplies. Recognizes and provides input towards opportunities for improvements in financial performance to decrease costs, improve productivity, and improve service. 4. Self-directed and motivated to contribute to projects identified by the supervisor. Seeks out opportunities to identify projects relating to department needs. Active in training of laboratory personnel. Performs well in supervisor's absence and provides guidance on issues relating to pre-analytical, waived and non-waived testing. Completes all required training modules. 5. Communicates courteously, professionally, effectively and accurately with internal and external customers. Participates in the resolution of communication issues. Knows and utilizes appropriate resources for increased levels of problem solving. Demonstrates good verbal and written communication skills. Promotes positive communications that enhances teamwork. Attendance and participation at staff meetings. 6. May process and prepare patient samples as required which can include the following: 1) specimen collection 2) general laboratory specimen processing and 3) referral laboratory processing. In doing so, ensuring correct patient and specimen identification and specimen integrity. SUPERVISORY RESPONSIBILITIES DIRECTLY REPORTING None MATRIX OR INDIRECT REPORTING Clinical Laboratory Assistants (CLA's), Phlebotomists TYPE OF SUPERVISORY RESPONSIBILITIES N/A SCOPE AND COMPLEXITY Primarily departmental responsibility, Involved in interdepartmental communication and activities. Internal Customer - Employees of the system. External Customer - Nurses, physicians, office personnel, and vendors. PHYSICAL DEMANDS/ENVIRONMENT FACTORS Able to stand, walk, bend, squat, reach, and stretch frequently. Use material handling equipment to push/and or pull up to 75 pounds and required to lift, push and/or pull up to 25 pounds. Requires manual dexterity. Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical and biological hazards. Ability to distinguish colors and to take direction and assimilate instructions quickly. Requires use of personal computer, printers, copiers, telephone, fax and department specific equipment. KNOWLEDGE, SKILLS AND ABILITIES Must exhibit personal maturity and responsibility. Excellent reading, writing and math abilities. Communicates effectively in oral and written formats sufficient to demonstrate comprehension. Ability to perform detailed work; work with frequent interruptions, multi-task, problem solve and memorization. Ability to take direction and assimilate instructions quickly. Detail oriented and exceptional organizational skills. Basic computer skills. Must exhibit skills in exceptional customer service, good performance review and passing on-site competency evaluation and /or assessment as defined by the department. MINIMUM QUALIFICATIONS Applicant must meet one of the following criteria to qualify: Associate degree in a laboratory science (chemical or biological science) or medical laboratory technology from an accredited institution, or Bachelor's degree in chemical or biological science (transcripts will be reviewed to determine eligibility). Equivalent laboratory training and experience meeting the requirements defined in the CLIA regulation 42CFR493.1489, or Meet other criteria defined in 42CFR493.1489 or 42CFR493.1491 (including US military medical laboratory procedures training courses) Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility and translated diploma. Demonstrated competency in phlebotomy in departments where applicable. PREFERRED QUALIFICATIONS MLT certification (ASCP, AMT, HEW, AAB). Basic knowledge of specimen requirements and knowledge of medical terminology. Previous experience with phlebotomy and processing. Additional related education and/or experience. DATE APPROVED 05/26/2024 EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

**Primary City/State:** Phoenix, Arizona **Department Name:** Error Processing-Ref Lab **Work Shift:** Day **Job Category:** Revenue Cycle This position identifies and evaluates quality and productivity for the Revenue Department. Demonstrates understanding of denials, monitors complex adjustments and evaluates team members' ability to meet satisfactory requirements of essential job functions. Trains new employees to ensure compliance with all policies and standard operating procedures. Responsible for working with management to develop learning materials and necessary tools for Revenue Specialist's ongoing success. Provides quality assurance and professional development to team members with continuing commitment to quality. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._ **CORE FUNCTIONS** 1. Tracks, monitors, reports and provides feedback regarding quality and production performance to department supervisor, as well as to individual team members for educational purposes. 2. Reviews ongoing processes to increase knowledge of insurance billing, aging, denials requirements and changes. Proactively communicates escalated billing issues or trends to the billing management team based on audit results, and/or awareness of payor or process changes. 3. Ensures that internal audits and quality controls are in place in accordance with departmental policies, procedures, generally accepted accounting practices and all applicable laws and regulations. Updates and maintains memos, training manuals and Revenue Standard Operating Procedures as needed in Master Control. 4. Effectively communicates with employees verbally and in writing to address training or procedural questions. Continuously reviews payor websites and incoming fax or mail communications for the purpose of identifying and communicating any pertinent updates to medical, contracting, and coding policy to fellow revenue staff that may potentially impact laboratory revenue cycle operations. 5. Educates, trains and shares knowledge with team members of all changes and system updates. Ensures training methods provided for both current and new staff members align with individual employee learning needs, and result in Revenue staff member being able to demonstrate the required competencies necessary in order to complete the essential job functions for the role. 6. Processes, responds to, or posts correspondence, administrative requests, adjustments, transactions, and/or billing related requests as required and in a timely manner in accordance with departmental policies, procedures and performance goals. **TYPE OF SUPERVISORY RESPONSIBILITIES** Acts in a lead capacity for the direction of work and support staff activities on the assigned shift. **KNOWLEDGE/SKILLS/ABILITIES** + Ability to clearly and efficiently communicate complex issues using strong verbal and written aptitude. + Extensive knowledge of billing, insurance, computer systems, and medical billing processes. + Ability to prioritize and complete multiple tasks. + Excellent communication skills, both written and verbal. + Excellent organizational skills. + Intermediate computer knowledge with various programs/software. + Ability to work independently and accurately with high volumes of data and minimal supervision. + Ability to effectively communicate with employees and/or other internal and external customers as needed. **MINIMUM QUALIFICATIONS** + High School diploma or equivalent. + Three (3) years' of related experience in medical billing or in a healthcare setting. + Comprehensive knowledge of ICD-10 coding, CPT coding, HCPCS coding, modifiers, and government and commercial payer guidelines. + Excellent communication, comprehension, and organizational skills. + Exceptional ability to provide constructive feedback to employees. **PREFERRED QUALIFICATIONS** + Additional related education and/or experience. + Extensive knowledge of clinical laboratory operations. + Five (5) or more years' of related medical billing/insurance experience. + Extensive knowledge of ICD-10 coding as demonstrated by obtaining an American Academy of Professional Coders (AAPC) certificate, or by having successfully passed the Sonora Quest Laboratories ICD-10 certified coding examination. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************

**Primary City/State:** Phoenix, Arizona **Department Name:** Micro Tech Specialists-Ref Lab **Work Shift:** Day **Job Category:** Lab We are seeking a knowledgeable, experienced clinical microbiologist to oversee the microbiology student education program to ensure robust education and compliance within our system. This role will plan curriculum, ensure compliance and quality of experience within our student outreach programs. This role will interact with a variety of team members to accomplish these goals and requires a strong educational and collaborative mindset. The ideal candidate will have expertise in clinical laboratory microbiology as well as passion for sharing this knowledge with new generations of clinical laboratorians. **POSITION SUMMARY** This position provides for the management of the SQL/LSA Microbiology Student Lab Experience and oversight of the student instruction as part of their technical externship. The Microbiology Student Lab Experience is located in the SQL Microbiology department area of the main commercial lab facility in Phoenix. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._ **MINIMUM QUALIFICATIONS** + Bachelor's Degree in Microbiology or clinical laboratory science or medical technology. + Four (4) years' training and experience in high-complexity testing. **PREFERRED QUALIFICATIONS** + MLS/MT or Specialty Certification. + Two (2) years of experience precepting students in clinical externship + One (1) year of supervisory experience. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************

**Primary City/State:** Phoenix, Arizona **Department Name:** Procurement-BUMCP **Work Shift:** Evening **Job Category:** Phlebotomy Performs all technical and / or administrative work within assigned location/section at an advanced level of competency and efficiency. Is a resource and able to solve complicated and in-depth problems arising of routine and specialized testing procedures, as well as more sophisticated or unusual tests. Is actively involved with quality improvement, research and development and ensuring OSHA regulatory and CAP, CLIA, JCAHO accreditation compliance. Provides technical and procedural shift supervision (determine schedules, manage day to day workflow and give input into an assessment or disciplinary action) in coordination with management. Develop training programs for staff. Involved in financial monitoring for the department. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._ **SHIFT** Evening shift 1200-2230, rotation weekends and holidays. **PHYSICAL DEMANDS/ENVIRONMENT FACTORS** Requires extensive sitting with periodic standing and walking. May be required to lift to 20 pounds. Requires significant use of computer, phone, and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Must wear protective clothing as required and must use standard precautions due to threat of exposure to blood and body fluids Ability to communicate effectively. May require off-site travel. **MINIMUM QUALIFICATIONS** + Minimum age requirement of 18. + Must be a high school graduate or have achieved equivalency through the GED exam. + Must exhibit a high level of personal maturity and responsibility. + Good reading, writing and math abilities are required. + Oral and written communication skills sufficient to understand written and spoken instructions in English. + Good organizational skills are also required. + Basic knowledge of department resource materials. + Knowledge of medical terminology preferred. + Must have (1) one year of experience within an SQL/LSA clinical laboratory environment. + Or two (2) years' experience with an equivalent combination of leadership skills, training, or experience. + Or an Associate's degree in an Allied Health or related field. + Must be able to recognize problems, identify the cause and determine solutions. + Must have a thorough knowledge of instrumentation and procedures utilized in the section. + Must have a working knowledge of regulatory and accreditation requirements. + Good leadership, human relations and communication skills are required. + Exceptional customer service skills and advanced computer skills in multiple systems to include Laboratory Information Systems and Hospital Information Systems, as well as ability to use multiple software programs. + Must demonstrate behaviors consistent with the values of Laboratory Sciences of Arizona. + Employees assigned to multiple locations/section must be able to work all shift times within their designated territory. **PREFERRED QUALIFICATIONS** + National phlebotomy certification. + Previous management experience or participation in management training programs. + Bilingual (Spanish/English). + Additional related education and/or experience. + Knowledge of medical terminology. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************

**Primary City/State:** Mesa, Arizona **Department Name:** PSC-Mountain Vista-KUH **Work Shift:** Day **Job Category:** Phlebotomy Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies. **CORE FUNCTIONS** 1. Utilizes advanced knowledge and skills in collection and receipt of biological specimens into the department, their proper entry into the company's computer system, the preparation of samples for analytical testing and/or the distribution of these specimens to the proper analytical area. This includes responsibility for pre and post aspects of analytical testing necessary to effectively meet the needs of all age criteria patients. Takes ownership of the department or area and responsible for presentation of area of focus to internal and external customers. Serves as a conduit for process and procedure changes: ensures understanding and adherence to policies/procedures; quantifies and communicates impact. Acts as a resource to employees and peers within the department. 2. Focuses on quality by working closely with Supervisors, Managers and Directors by setting goals for area of focus and communicating updates on performance improvement and challenges related to metrics. Investigates and documents research and findings related to technical or service issues and complaints; communicates root cause. Generates and analyzes reports to identify and correct quality concerns through training opportunities. Identifies area of improvement and escalates those issues to Supervisor as necessary. Holds employees, peers, and self accountable to team charters and goals. Monitors staff performance for effectiveness, efficiency and compliance. 3. Coaches and mentors phlebotomists and ancillary staff within the department to increase employee engagement, safety, quality, and production. Follows up on training of new hires, assigns resources within the department, documents and records training and provides performance updates. Actively oversees cross training and rotation of tasks to increase skill level of employees. Develops employees to work independently and as leaders within the self-directed teams. Provides input on and participates in employee performance evaluation process. Assists in screening and interviewing, participates in selection of new employees. 4. Responsible for daily operational oversight of the department and basic personnel management. Develops, maintains and manages daily schedules of assigned staff to ensure smooth work flow in the department. Approves, records, and tracks attendance including non-impact - Paid Time Off (PTO) through the company software systems. Ensures record completion in accordance with licensing or governing agencies. 5. Participates in financial monitoring and improvement. Tracks supply usage, establishes par ordering levels, and oversees ordering. Supports waste reduction. Monitors and supports premium labor reduction efforts with minimum necessary overtime and requests for on call employees. Supports efforts to flex staffing levels dependent on workload. Assists management in controlling expenses throughout the year. 6. Communicates professionally and effectively with internal and external customers. Models excellence in customer service. Attends meetings and remains current with internal/external communications, i.e. email, newsletters, etc. Participates or provide input as an active member of a system or department team or committee. Exhibits and promotes behavior consistent with the Mission, Vision, Values and Ethical Behaviors of LSA/SQL and customer focused care always putting the patient first. **SUPERVISORY RESPONSIBILITIES** **DIRECTLY REPORTING** None **MATRIX OR INDIRECT REPORTING** None **TYPE OF SUPERVISORY RESPONSIBILITIES** N/A **SCOPE AND COMPLEXITY** On-site responsibility includes involvement in intradepartmental and interdepartmental communications and activities. Internal customer - all employees. External customers - Patients, nurses, physicians, office personnel and vendors. **PHYSICAL DEMANDS/ENVIRONMENT FACTORS** Able to stand, walk, bend, squat, reach, and stretch frequently. Possess physical agility and adequate reaction time to respond quickly and appropriately to unexpected patient care needs. Needs adequate hearing and visual acuity, including adequate color vision. Requires fine motor skills, adequate eye-hand coordination, and ability to grasp and handle objects. Able to use proper body mechanics to assist patients in ambulating, transferring in and out of bed, chair or wheelchair. May be required to lift up to 75 pounds. Must use standard precautions due to threat of exposure to blood and bodily fluids. Ability to communicate effectively. Advanced computer skills required on all systems used. **MINIMUM QUALIFICATIONS** + Education consistent with a high school diploma or equivalent. + Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years' of experience within the clinical laboratory in phlebotomy/test management area. + Ability to perform complex problem solving and leadership skills required. + Communicates effectively in oral and written formats and delivery of information. + Advanced computer skills. + Excellent Customer Service skills. + Working knowledge of regulatory, accrediting, and compliance requirements. + Good leadership, communication, and interpersonal skills. + Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification. + IOP placement requires execution of "Confidential Information and Restrictive Covenant Agreement". + May require a valid driver's license and be eligible for coverage under the company auto insurance policy. **PREFERRED QUALIFICATIONS** + Previous management experience or participation in management training programs. + Associates degree or equivalent experience. + National phlebotomy certification. **DATE APPROVED** 01/08/2012 **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************

**Primary City/State:** Phoenix, Arizona **Department Name:** **Work Shift:** Day **Job Category:** Revenue Cycle Join our team as a Customer Service Representative, where you'll play a key role in supporting patients and providers by resolving billing issues, handling inquiries, and ensuring client satisfaction. You'll take 45-55 inbound calls per day, onsite and will have a set schedule Monday-Friday between the hours of 7am-6pm. If you have experience in high-volume contact centers, possess strong de-escalation skills, and enjoy helping people, we'd love to meet you! Being bilingual (Spanish/English) and having medical/healthcare/insurance experience are big pluses as well. Join us and be part of a supportive team that values great service and a positive attitude. You belong here! **POSITION SUMMARY** Provides Customer Service functions dealing directly with patient inquiries and complaints as well as issues as reported via phone or customer service calls and correspondence. Oversees collection of timely documentation from network providers and patients to ensure adherence to quality standards and timely filing requirements **CORE FUNCTIONS** 1. Receives incoming phone calls from patients and providers in reference to payment issues, perceived inappropriate patient service and updates on insurance data. 2. Responsible for determining nature of call and documenting via claim system an appropriate associated reason code. 3. Effectively research, resolve and respond to billing issues accurately and expeditiously. 4. Supplies support function to Reimbursement area in posting zero payment Explanation of Payments from Insurance companies. 5. Monitor patient accounts providing account reconciliation to facilitate prompt payment and prevent inappropriate transfers to the outside collection agency. 6. Responsible for cross-functional assistance with EOB Adjustments, Bad Debt Recovery Trailer Entry and Cash Payment mailing. **KNOWLEDGE, SKILLS AND ABILITIES** + Requires the ability to communicate clearly and concisely. + Mathematical skills resulting from external and internal sources, verbal and written communication skill, capability to prioritize completing multiple projects. **MINIMUM QUALIFICATIONS** + Requires a high school diploma or GED; with a minimum of two years of customer service experience. + Requires excellent verbal and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals. **PREFERRED QUALIFICATIONS** + One year of previous medical billing experience. + Additional related education and/or experience. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************

**Primary City/State:** Phoenix, Arizona **Department Name:** Marketing-Ref Lab **Work Shift:** Day **Job Category:** Marketing and Communications Supports SQL Sales & Marketing for specific assigned product offerings that could be defined around patient group/call point/clinical area (commercial, hospital, managed care) guiding the success of assigned product offerings for profitable growth. Leads and works with cross-functional teams that are responsible for attaining organizational product objectives. Cross- functionally partners with SQL marketing and support team, Operations, IT, Billing and Finance Leaders, SQL Sales Management Team, and Senior Leadership Team to launch product successfully. Liaisons closely with Quest Diagnostics franchise and other laboratory partners to develop and implement strategies for mutual product sales growth. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._ **CORE FUNCTIONS** 1. Establishes quantifiable goals with clearly defined metrics to measure product success. Maintains dashboard of performance metrics that are meaningful to the health of the product portfolio, and sales pipeline for focus tests and business growth. 2. Collaborates and mentors SQL's internal and external sales representatives to increase clinical knowledge and awareness to drive utilization and testing volume by product segment impacting revenue growth and margins. 3. Develops and maintains relationships with Quest Diagnostic counterparts aligned with core product portfolio focus. Communicates to SQL Sales & Marketing in a timely manner any changes impacting existing test lines, product improvements, and additions or any new test or product initiatives impacting the product accountability under the High Impact Testing Services portfolio. 4. Conducts regular clinical training related to esoteric product testing and provides technical expertise on esoteric testing in collaboration with sales and management team. 5. Participates in the development of the company's sales strategy for esoteric testing/services and leads the implementation of that strategy through the efforts of the sales team. Coaches, serves as a subject matter expert, and supports sales personnel in maintaining and capturing additional profitable esoteric testing sales for target accounts. 6. Partners closely with laboratory vendor representatives to align sales strategy and objectives to meet the common sales purposes for both organizations. **PHYSICAL DEMANDS/ENVIRONMENT FACTORS** Travels to client offices, use of Integrity Selling, and creativity. **KNOWLEDGE, SKILLS AND ABILITIES** + High level of knowledge in Laboratory and Medical Sciences, pathophysiology of disease states, and medical knowledge. + Proven skills in complex math, analytical skills, verbal and written communication skills. + Presentation skills and ability to speak to groups. + Proven ability to multi-task. **MINIMUM QUALIFICATIONS** + Bachelor's Degree, or five (5) years' Laboratory experience. + High School Diploma or equivalent. + Five (5) years' of Laboratory Sales or related field Success. **PREFERRED QUALIFICATIONS** + Master's Degree in Science or other related Medical Field. + Integrity Selling and SalesForce experience. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************

**Primary City/State:** Phoenix, Arizona **Department Name:** Specimen Proc-Ref Lab **Work Shift:** Night **Job Category:** Lab Support Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testing and patient care. Whether you're beginning your lab career or bringing experience to the table, this role offers hands-on impact and career growth in a high-demand healthcare setting. Come do great work on behalf of better health! Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package. **POSITION SUMMARY** The production supervisor is responsible for the day-to-day supervision of a group of employees in a particular cost center, group of cost centers, service, or department. This position supports the defined area's operational goals and objectives, and ensures that they are met or exceeded. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._ **SUPERVISORY RESPONSIBILITIES** **DIRECTLY REPORTING** Provides direct supervision to 10-25 directly reporting staff positions, which may include coordinators and line staff positions. **MATRIX OR INDIRECT REPORTING** This position may be matrixed with one or more additional supervisors and has indirect responsibility for all line staff positions which may overlap normal shift. **TYPE OF SUPERVISORY RESPONSIBILITIES** Hires, trains, conducts performance evaluations, and supervises the workflow for staff. This includes initiating promotions, transfers, and performance management actions. **PHYSICAL DEMANDS/ENVIRONMENT FACTORS** Requires extensive sitting with periodic standing and walking. Able to stand, walk, bend, squat, reach, and stretch frequently. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Able to communicate effectively. May be required to lift up to 20 to 75 pounds. Must use standard precautions due to threat of exposure to blood and body fluids. May require off-site travel **MINIMUM QUALIFICATIONS** + Two years' experience in a leadership role in a healthcare, laboratory, or high-volume production environment; alternately, one years' experience and an Associates degree or higher in business, healthcare, or other related field may be substituted or equivalent knowledge and experience. + Evidence of increasing supervisory or management experience A significant understanding and knowledge of commonly used concepts, practices and procedures of different software is required. + Oral/written communication skills, analytical/strategic skills required. + Must possess the ability to prioritize and perform multiple tasks simultaneously. + May be required to possess valid driver's license and be eligible for coverage under the company auto insurance policy. **PREFERRED QUALIFICATIONS** + Bachelor's degree or higher, in business, healthcare or related field or equivalent knowledge and experience. + Certification as a medical technologist or technician. Training in Six Sigma or Lean. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************

**Primary City/State:** Phoenix, Arizona **Department Name:** Database Management-Ref Lab **Work Shift:** Day **Job Category:** Information Technology Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testing and patient care. Whether you're beginning your lab career or bringing experience to the table, this role offers hands-on impact and career growth in a high-demand healthcare setting. Come do great work on behalf of better health! Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package. **POSITION SUMMARY** This position provides general operational supervision under the direction of the director/manager to assigned personnel. Responsible for organizing, directing, and controlling workflow aspects of the section to improves processes to provide high quality and cost-effective services. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._ **KNOWLEDGE, SKILLS AND ABILITIES** + A high degree of problem solving and decision-making skills + Strong system analysis skills to ensure a successful outcome. + Excellent coordination skills to manage multiple activities. + Excellent customer service, communication, and documentation skills. + Active learning and listening skills, critical thinking, monitoring, reading comprehension, speaking, and writing skills. **MINIMUM QUALIFICATIONS** + Bachelor's Degree in a chemical, physical, biological, or clinical laboratory science or medical technology + Four (4) years' experience in a medical laboratory setting + Strong Lab Information System experience + Previous experience solving complex problems, utilizing management of material resources, personnel resources, and time management. + Demonstrated leadership skills/abilities **PREFERRED QUALIFICATIONS** + Two years of demonstrated leadership experience. + Additional related education and/or experience. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************

**Primary City/State:** Phoenix, Arizona **Department Name:** Courier Svcs-Ref Lab **Work Shift:** Evening **Job Category:** Supply Chain Under general supervision, Couriers are responsible for picking up and transports specimens, reports, and supplies following a designated route. **CORE FUNCTIONS** 1. Provide clients with consistent and high-quality level of service through effective communication, picking up specimens, delivering lab results, and supplies. Ability to effectively organize reports and supply deliveries to ensure client's expectations are met. 2. Operates company vehicle. Responsibilities include daily vehicle inspection, operating the vehicle in a safe and defensive manner by utilizing the principles of Smith System, and ordering required maintenance. 3. Utilize mobile data terminal to accurately record routine and will call client stops, specimen counts and types. Responsible for reporting client route information. Couriers shall strive for zero missed specimen pick-ups. 4. Communicates with dispatch by radio or telephone on all service-related issues. 5. Trains new couriers on routes. **PHYSICAL DEMANDS/ENVIRONMENT FACTORS** Ability to stand, climb, stoop, bend frequently; positions require considerable physical activity. Able to tolerate exposure to conditions which may include toxic chemicals, bio-hazardous materials, dirt, dust, fumes, smoke, heights, high temperatures or confined spaces. Must lift up to 25 pounds. Able to use proper body mechanics to lift supplies and equipment and push carts and dollies weighing up to 500 lbs. Needs adequate color vision. Must wear protective clothing as required. Some positions require ability to drive to various locations. **KNOWLEDGE, SKILLS AND ABILITIES** + Able to communicate effectively through reading, writing, and speaking in person or on telephone. **MINIMUM QUALIFICATIONS** + Requires valid Arizona driver's license. + Must be 18 years of age. + Ability to understand and follow instructions. **PREFERRED QUALIFICATIONS** + Additional related education and/or experience preferred. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************

**Primary City/State:** Phoenix, Arizona **Department Name:** **Work Shift:** Day **Job Category:** Phlebotomy **Come do great work on behalf of better health!** **************************** We are seeking a reliable and skilled Float Phlebotomist to join our team. **Qualifications:** + **Minimum 1 year phlebotomy experience** (required) + **Experience with drawing patients of all ages** (preferred) + **Strong interpersonal and communications skills** + **Travel required between assigned sites** + **Flexible to work in multiple** + **locations as needed (Doctor's office/Patient Service Centers.** If you're compassionate, detail oriented, and enjoy working in a team oriented environment, we encourage you to apply. **POSITION SUMMARY** This position may be located within a Hospital Facility, Patient Service Center (PSC), In Office Phlebotomy (IOP) or Mobile Diagnostic Services (MDS). This position may be responsible to provide coverage at multiple locations. This position is responsible for the collection and receipt of biological specimens into the department, their proper entry into the company's computer system, the preparation of samples for analytical testing and/or the distribution of these specimens to the proper analytical area. This includes responsibility for pre and post aspects of analytical testing. This position will also perform specified analytical testing as assigned. Follows the guidelines of the Code of Conduct. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._ **MINIMUM QUALIFICATIONS** + Minimum age requirement of 18. + High School diploma or equivalent may be required dependent on state regulatory requirements. + Basic knowledge of department resource materials. + Completion of a phlebotomy program or phlebotomy experience. + Position may require DHS Fingerprinting Certification or the ability to obtain fingerprint certification. + Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy. + Float positions require travel and flexible hours required to work multiple locations and required to cover at mobile phlebotomy facilities/in-office phlebotomy locations with minimal notice. Must be flexible and available based on staffing requirements, weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM. + Progression through career ladder II-IV is subject to completion of career ladder requirements. **PREFERRED QUALIFICATIONS** + Bilingual (Spanish/English). + Knowledge of medical terminology. + Additional related education and/or experience. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************

**Primary City/State:** Phoenix, Arizona **Department Name:** Billing Customer Service **Work Shift:** Day **Job Category:** Revenue Cycle This opportunity will make a direct impact on the lives of our patients during their diagnostic care journey and will help to provide guidance and service to both our customers and our employees. The ideal candidate will have strong customer service experience and the desire to positively assist and support our patients and our employees. **POSITION SUMMARY** Provides quality customer service and effective communications between immediate staff, customers/clients and other departments in the billing area. Assists, resolves and reports any problems to supervisor regarding the day to day operations in the department. Provides coaching to staff as needed, under the guidance of supervisor. Provides ongoing education and constructive feedback to the customer service team. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._ **MINIMUM QUALIFICATIONS** + Must possess a strong knowledge of business or healthcare administration as normally obtained through the completion of an associate degree. + Must have previous experience in customer service in a Call Center environment. **PREFERRED QUALIFICATIONS** + Additional Related education and/or experience preferred + Healthcare administration experience and knowledge of Avaya phone systems, CMS, and Avaya Contact Recorder preferred. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************

**Primary City/State:** Phoenix, Arizona **Department Name:** Phleb-Health Fair **Work Shift:** Varied **Job Category:** Phlebotomy This position sets up customers for immediate success by facilitating the implementation process for new accounts by providing consistent and high-quality onboarding services to new and complex clients who have been approved for placement of an in-office phlebotomist (IOP). Responsible for educating customers, help solve technical problems and ensure smooth adoption of our products and services. This position will support SQL events and provide on-site lab services and health screenings for employer groups, Mobile Patient Service Centers, Professional Sports Teams, and Health Events throughout the state. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._ **CORE FUNCTIONS** 1. Provides effective onboarding services and on-site or virtual training for new or current clients and IOP phlebotomists to ensure all are trained on department/office protocols, procedures and client office policies in addition to test ordering processes, specimen integrity, handling and processing. Responsible for training, coaching, and providing feedback on competency to leadership. Coaches, mentors and acts as the resource person for new employees transitioning into the IOP work environment to increase employee engagement, safety, quality and production to drive exceptional Patient Satisfaction scores. 2. Clarify with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e., diagnosis codes, UPIN information, etc. Research test/client information utilizing LIS or online directory. Perform electronic data entry utilizing multiple EMR systems. Investigates and documents research and findings related to technical or service issues and complaints; communicates root cause and initiates service recovery as needed. 3. Investigates and researches TIQ and TNP reports, then educates client with resolution while keeping lines of communication open with all appropriate parties. Resolves any TIQ or TNP issues and provides feedback to the client. Generates and analyzes reports to identify and correct quality concerns through training opportunities. Identifies area of improvement, escalates those issues to Supervisor as necessary and collaborates with Quality to resolves service issues using Six Sigma and Lean workflow principles. 4. Coordinates, leads and supports employer focused and outreach events by overseeing client experience from conception through post-event, leading on-site preparations, production, and event breakdown and providing consistent, high-level service throughout all phases of event execution. Serves as a liaison for staff, clients, vendors, and others to establish needs for events and takes responsibility for presentation of work area, ensuring a professional, clean environment, with emphasis on safety and a positive patient experience. 5. Collects and process specimens according to established procedures. This includes, but not limited to drug screens, biometric screening, and insurance exams. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database. 6. Establishes the setup of IOP accounts on short notice and cover until permanent IOP is placed. Ensures client set-up is completed prior to go-live (i.e., supplies, connectivity, workstation, etc.) and review processes and workflows of each unique client office and be able to adapt based on client needs. Ensures lab area is neat, clean and all equipment is in good repair, takes appropriate action to advise leadership of required repairs and maintenance while covering newly open facilities. Takes initiative to resolve issues or escalates to appropriate leadership for resolution. **SUPERVISORY RESPONSIBILITIES** **DIRECTLY REPORTING** None **MATRIX OR INDIRECT REPORTING** None **TYPE OF SUPERVISORY RESPONSIBILITIES** N/A **SCOPE AND COMPLEXITY** Position has departmental responsibility, works under supervision using judgment to achieve goals, oversight of specimen collection, processing, and referral testing. Collaborate with department manager/supervisor with managing company and department actions. Internal customers are other staff, directors, supervisors, managers, department employees and executives. External customers are patients, visitors, vendors, physicians, pathologists, medical directors, nurses, medical assistants, office staff, other company facilities, and non-company medical facilities. Has freedom to determine how best to accomplish functions within established procedure. Confers with a supervisor or manager for unusual situations. **PHYSICAL DEMANDS/ENVIRONMENT FACTORS** Able to stand, walk, bend, squat, reach, and stretch frequently. Possess physical agility and adequate reaction time to respond quickly and appropriately to unexpected patient care needs. Needs adequate hearing and visual acuity, including adequate color vision. Requires fine motor skills, adequate eye-hand coordination, and ability to grasp and handle objects. Able to use proper body mechanics to assist patients in ambulating, transferring in and out of bed, chair, or wheelchair. May be required to lift up to 75 pounds. Must use standard precautions due to threat of exposure to blood and bodily fluids. Ability to communicate effectively through reading, writing, and speaking in person or on the telephone. Requires significant use of personal computer, phone, and general office equipment. Travel to client offices, working an outdoor venue with potential exposure to summer heat, and or other natural elements. Requires off-site travel. **KNOWLEDGE, SKILLS AND ABILITIES** + Demonstrates good organization, communication, and interpersonal skills. + Able to manage concerns of patients, employees, and clients in a professional manner. + Ability to work independently with minimal on-site supervision. + Excellent data entry and computer knowledge + Capable of handling multiple priorities in a high-volume setting + Excellent phlebotomy skills including pediatric and geriatric venipuncture, and capillary collections. + Demonstrated familiarity and compliance with all protocols, practices, and procedures of the Patient Services Division. + Must be able to work cross-functionally with the Sales, and other departments across the organization. + Must be able to make executive decisions on their own to ensure the best outcome for the company and our clients/patients. + Must be proficient with and be able to train phlebotomists on the use of multiple client EMR platforms, Physician Owned Labs LIS's. **MINIMUM QUALIFICATIONS** + Minimum age requirement of 18. + High School diploma or equivalent may be required dependent on state regulatory requirements. + Requires DHS Fingerprinting Certification or the ability to obtain fingerprint certification. + Three (3) years of experience with a strong knowledge and understanding in a clinical laboratory area within test management/phlebotomy. + Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy. + Travel and flexible hours required to work multiple locations with minimal notice, for extended periods of time including overnight travel. + Must be flexible and available based on staffing requirements which may require weekends, evenings, early mornings, holidays, overtime and on-call. **PREFERRED QUALIFICATIONS** + National Phlebotomy Certification + Phlebotomy - 5 years inclusive of pediatric and geriatric venipuncture, and capillary collections + 3 years of exceptional customer service experience. + Medical training: medical assistant or paramedic training. + Bilingual (Spanish/English). + Previous leadership experience or participation in leadership training programs. + Understanding of the general economics of business. + Additional related education and/or experience. **DATE APPROVED** 02/02/2025 **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************

**Primary City/State:** Gilbert, Arizona **Department Name:** Surgical Pathology-Gateway **Work Shift:** Day **Job Category:** Lab **_Find your Voice, Passion, & Purpose_** We are proud to offer new base pay rates starting at $20.25 per hour! This position will receive and triage tissue and cytology specimens and provide necessary support functions; assist with frozen sections, bone marrows and fine needles; provides clerical support and maintains equipment. CORE FUNCTIONS: 1. Receives, accessions and labels specimens and corresponding paperwork, assuring proper identification and specimen integrity. Documents any problems utilizing proper protocol. Performs required computer and clerical functions for all surgical and cytology (as required) specimens. Assists pathologists or pathologist assistants with set-up functions, including printing cassettes. Prepares containers and cassettes for shipment to appropriate processing site, placing in appropriate transport coolers with accompanying paperwork and proper routing slip. 2. Assists with frozen sections by operating a cryostat utilizing correct settings, temperatures, alignments and knife angles to insure optimum sectioning. Accessions, processes, cuts and stains fresh samples for frozen section diagnosis. Places call to appropriate physicians so pathologist may give results. Properly stamps and records all specimens for Turn Around Time documentation process. Transfers tissue to the corresponding cassette and places in formalin for permanent processing. Handles frozen section permanent specimens as directed in #1. 3. Assists with autopsies by ensuring all required supplies (including restocking) are available in morgue. Reviews paperwork and documentation ensuring it is properly completed prior to autopsy. Accessions autopsy case and prepares cassettes and containers. 4. Assists with procedures as directed, i.e. fine needle aspirations, bone marrows, following site procedures and utilizing the skills required for accessioning, labeling and preparing for transport. 5. Provides clerical assistance to include triaging of phone calls to the appropriate pathologist or staff member. Effectively trouble shoots and appropriately documents all problems relating to specimens and Surgical Pathology procedures. 6. Maintains all equipment, staining protocols, slide and block filing systems, retained tissue specimens and other materials removed in surgery. Fills out all maintenance sheets on a routine basis as directed. MINIMUM QUALIFICATIONS: + Education: High school diploma or equivalent. + 6 months previous medical laboratory experience in specimen handling skills. + Requires good communication, comprehension and typing skills. + possess a significant understanding and knowledge of commonly used concepts, practices and procedures within the Pathology field. + Evidence of increasing responsibility in personnel interaction and organizational skills required. + Soft skills include oral/written communication skills, analytical/strategic skills, ability to utilize necessary computer programs including Word and Excel; must possess the ability to prioritize and perform multiple tasks simultaneously. PREFERRED QUALIFICATIONS: + Additional related education and/or experience preferred. + AA degree preferred. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************