Helpdesk Support Specialist
Bithgroup Technologies job in Baltimore, MD
Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.
Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.
NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted
Key Responsibilities:
Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner
Provides telephone and to users in the areas of directories, standard Windows desktop applications, and application
Identify and troubleshoot technical issues
Provide guidance on problem resolution
Escalate issues to senior team members when necessary
Log all support requests in our ticketing system
Maintain knowledge base of common issues and resolutions
Provide excellent customer service by building rapport with clients and ensuring their needs are met
Work collaboratively with other team members to ensure client satisfaction
Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
Qualifications:
Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role
Strong technical knowledge of computer software and hardware
Excellent written and verbal communication skills
Ability to multitask and prioritize effectively in a fast-paced environment
Friendly and patient demeanor with a passion for helping others
Ability to work independently and as part of a team
Familiarity with ticketing systems and knowledge bases is a plus
Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.
NOTE: This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!
Engagement Manager, WWPS ProServe
Bowie, MD job
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
This position requires that the candidate selected must currently possess and maintain an active TS/SCI Security Clearance with Polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
BASIC QUALIFICATIONS- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 3+ years experience in cloud computing.
- Experience in project management of technical programs
- 3+ years Project Management and Engagement Management experience managing enterprise-level IT projects, responsible for driving results, including hands-on experience in Agile and implementation of project management tool sets (Confluence, Jira, RallyDev, VersionOne, Taiga, etc.) and source code management products.
- Current, active US Government Security Clearance of TS/SCI with Polygraph
PREFERRED QUALIFICATIONS- AWS experience preferred
- Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
- Strong understanding of AWS services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
- Strong presentation and communication skills that effectively convey best practices, project management, and risk mitigation strategies. Proven success as a project/program manager in complex enterprise environments.
- Understanding of technology principles including cloud, infrastructure, applications, and security. Adapts communication style to succeed in team/client relationships and recognizes environmental/cultural nuances. Implements project management best practices across large, complex projects using Agile or Iterative methods.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Delivery Consultant, WWPS ProServe
Silver Spring, MD job
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
-Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
-Providing technical guidance and troubleshooting support throughout project delivery
-Collaborating with stakeholders to gather requirements and propose effective migration strategies
-Acting as a trusted advisor to customers on industry trends and emerging technologies
-Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences - AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? - Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
BASIC QUALIFICATIONS- Bachelor's degree in engineering, computer science or equivalent
- 3+ years of cloud computing technologies experience
- 3+ years of design/implementation/operations/consulting with distributed applications experience
- 1+ years of software development, or 1+ years of software development experience
- Current, active US Government Security Clearance of TS/SCI with Polygraph
PREFERRED QUALIFICATIONS- Experience with the AWS platform, web services, software development, or related technologie
- AWS Professional level certification, or Associate's degree or above
- Experience with automation or working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent
- Experience communicating technical concepts to a non-technical audience
- 5+ years of infrastructure architecture, database architecture and networking experience
- Experience working within software development or Internet-related industries
- Knowledge of government contracting laws, rules and regulations including, but not limited to, commercial items contracting requirements, Federal Acquisition Regulations (FAR), and Defense Federal Acquisition Regulation (DFAR)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Customer Service Coordinator
Baltimore, MD job
Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area.
Support daily operations and service delivery: Partner with management to enhance processes, ensure compliance with best practices, and drive continuous improvement through data insights.
Assist in new service implementation: Coordinate setup and expansion of customer accounts in collaboration with Field Implementation Managers.
Engage with customers and teams: Embody a service-first mindset-communicating clearly, remaining adaptable, and providing reliable, hands-on support across locations.
Operate within a flexible field-based environment: Travel within approximately a 60-mile radius to support client sites, including occasional evening or weekend events.
Qualifications: High school diploma and 1+ year of relevant experience required; proficiency in Microsoft Office preferred; strong communication, adaptability, and customer service orientation essential.
ADC Engineer, Controls Fleet
Silver Spring, MD job
Are you experienced in managing Windows and Linux environments with a passion for building and maintaining highly-available systems and services at massive scale? The Controls Fleet team is responsible for building and supporting some of Amazon's most important infrastructure services. As part of Amazon Web Services (AWS), we support the infrastructure that runs the world's premier e-commerce and cloud computing environments.
We are seeking a passionate and motivated engineer to participate on a team of Windows and Linux Systems Engineers. The ideal candidate would be innovative, analytical and have great problem solving skills. You must be very comfortable and confident working on multiple platforms to solve complex problems at scale. You must have very strong knowledge of operating systems and network fundamentals. You understand TCP/IP and other common network protocols. You are proficient with at least one high-level scripting language (PowerShell, Python, Ruby). You should have a bias toward automation and a track record of creating automated solutions. You have experience operating distributed systems- diagnosing and resolving complex problems. You pay attention to detail and solve problems at their root.
You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.
Minimal Travel Required. You are expected to be onsite at a minimum five days a week
At Amazon, it is expected that your technical knowledge demonstrates both depth and breadth. Leveraging the strengths of individual team members as peers and delegating tasks appropriately within the group for long term projects will all be critical tasks for this role.
This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities
- Technical Infrastructure: Deploy, manage, and support large-scale Windows and Linux environments, including virtualization platforms and networking components
- Automation & Development: Create and maintain automation solutions using PowerShell, Python, or Bash, focusing on scalable deployment processes and infrastructure management
- System Design: Architect and implement secure, scalable solutions while considering system interdependencies and limitations
- Problem Solving: Analyze complex technical issues and develop effective solutions through root cause analysis
- Documentation & Training: Create and maintain technical documentation, develop training materials, and support team knowledge sharing
- Collaboration: Work effectively with partner teams, provide technical consultation, and support cross-functional projects
- Security & Compliance: Identify security risks, develop mitigation plans, and participate in compliance efforts
- Operational Support: Available for 24/7 on-call rotation and up to 20% travel
About the team
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
BASIC QUALIFICATIONS- Associate's degree, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
- 2+ years for Windows systems engineering with emphasis on scripting/coding
- Current, active US Government Security Clearance of Top Secret with SCI eligibility or above
PREFERRED QUALIFICATIONS- IT infrastructure and networking expertise
- Proficiency in automation and scripting (PowerShell, Python, or Bash)
- 2+ years for Linux systems engineering with emphasis on scripting/coding
- Experience in data center or mission-critical environments
- Strong documentation and communication skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $152,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Field Service Technician II
Ellicott City, MD job
US-MD-Ellicott City Type: Full-Time # of Openings: 1 MD - Ellicott City (Baltimore) About the Role
Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you?
If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We're ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supports products.
Your Impact
We're actively seeking an individual to:
Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
We're looking for a dedicated individual with:
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
The ability to travel (valid driver's license and acceptable driving record necessary)
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
We are providing the anticipated rate for this role: $21.50 - $31.74 hourly.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ******************************************
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon.
#CUSA
Posting Tags
#LI-RH1 #PM19 #LI-Onsite
PI637cc5130983-37***********4
Junior Technical Writer (Hybrid)
Remote or Rockville, MD job
Tracking Code: 00317
Candidates must be residents of DC, MD, or VA.
Daily Responsibilities:
Manage the overall proposal writing, editing, formatting, and production of the Systems Plus Proposal Center.
Review RFPs and RFIs, create compliance matrices, request supplies, collect proposal information, build documents, add callouts and graphics, edit for grammar, simplicity, and clarity, and prepare resumes.
Help design, build, and maintain a centralized knowledge base.
Participation in mandatory corporate activity meetings by Systems Plus management such as business development meetings, training sessions, corporate social functions, and any other meetings designated as required.
Required Education & Experience:
Education:
Bachelor's Degree Preferred or 5 years of related experience
Experience:
Minimum 5 years of experience
In-depth familiarity with Federal/local/commercial IT proposals and experience in corporate documentation.
Detail-oriented and well-organized.
Proficient in Microsoft Suite, MS Project, and Visio.
Good oral and written communication skills and the ability to prepare clear, well-written documents.
Knowledge of template creation and working with various file formats.
Participate in the establishment of style guidelines and standards for texts and illustrations.
Electronics Assembler
Annapolis, MD job
Are attention to detail and excellent soldering abilities among your key strengths? Do you enjoy reading schematics and implementing ECOs? Can you see yourself playing an important role on a team dedicated to producing world-class quality electronic products? Annapolis Micro Systems is searching for dedicated and passionate Assemblers to join our production team and take pride in sending products to test with zero defects.
Founded in 1982 and located in beautiful Annapolis, Maryland, we have a long history of designing and building the highest-performing embedded computing products. We offer the variety, challenge, and stability you are looking for. We perform both government and commercial work, and members of our small, tight-knit team get to wear multiple hats.
Our production team is a close-knit group of professionals who are upbeat, talented, and extremely proud of their work and the cutting-edge products they produce. We use automated Surface Mount Technology (SMT) equipment to assemble our own high-quality printed circuit cards.
Join us today and become part of the future of computing technology!
Essential Duties and Responsibilities
Solder THT and SMT components per IPC A 610 Class III Standards
Rework and touch up per IPC A 610 Class III Standards
Assemble PCBs into complex modules
Build cable and chassis assemblies
Press-fit connectors using a benchtop manual press
Implement ECOs
Inspect incoming material: PCBs, panels, heatsinks, etc.
Complete final assembly of products
Build prototypes for Engineering using schematics
Keep Manufacturing consumables stocked, communicate stock levels and requirements to Purchasing team
Requirements
Minimum High School or equivalent
Certified to J-STD-001 preferred
Excellent Soldering Skills
Attention to Detail
Strong Oral and Written Communication
Able to adapt to change
Manual Dexterity
Able to lift 20 lbs
U.S. Citizenship
Business Support Administrator
Annapolis, MD job
Do you have a friendly, outgoing personality? Do you get satisfaction from providing solutions for other people? Do you enjoy the challenge of doing something slightly different every day?
We are searching for a friendly, professional, and dependable person to join our Business Support team and enjoy assisting our customers and employees.
Our company is a close-knit group of professionals who are upbeat, talented, and extremely proud of their work and the support they give to our customers and employees. Our family-oriented atmosphere is fostered by our administrative staff.
Join our team of highly motivated professionals and become part of the future of computing technology!
Essential Duties and Responsibilities
Be the professional face of the company whenever our customers and employees enter our front door, email, or call
Prepare, pack, and ship our products to our customers
Receive and distribute incoming packages and mail
Handle the receiving and processing of production parts and inventory
Distribute inventory to manufacturing in a timely manner
Assist with upkeep of office morale by keeping office public areas tidy and distributing acknowledgments of special events in employees' lives
Shop, stock, and organize the office supply needs for employees
Shop, stock, and organize the lunchroom snacks and drinks for employees and customers
Assist other employees with clerical tasks as needed
Assist instructors of on-site training classes by scheduling, procuring lunches, and straightening the room before and after the class
Drive to pick up or deliver equipment or products to our employees and vendors
Requirements
Minimum Bachelor's Degree
Experience with the Microsoft Office Suite
Attention to detail and strong organizational skills
Strong Oral and Written Communication
Strong Teamwork
Able to adapt to change
Experience in an office environment a plus
Familiarity with databases a plus
Ability to lift 20 lbs
U.S. Citizenship
Benefits:
Medical, dental, vision, and prescription insurance, with 100% of all insurance premiums paid for by Annapolis Micro Systems
Life and long term disability insurance, with 100% of all insurance premiums paid for by Annapolis Micro Systems
401(k) plan
Flex Time
2 accrued weeks of paid sick leave
2 accrued weeks of paid vacation leave
8 fixed paid holidays and 2 paid floating holidays
Sales Administrative Assistant
Owings Mills, MD job
Provide administrative support to sales team, review sales orders, scan, and index sales orders, distribute messages and calls, and schedule meetings.
Essential Functions:
Review, prepare, scan and index sales orders into workflow system
Order packet issue resolution
Obtain buyouts and credit approvals as requested from sales team
Update activity tracker as required for sales management
Communicate with assigned Equipment Order Specialist multiple times on a weekly basis regarding the status of open Sales Orders
Prepare statistical reports as requested by management
Assist with the preparation of sales proposals and presentations
Create CAP/Quarterly/Annual Business Review's as requested from sales team
Run lease expiration reports
Assist corporate headquarters on projects as requested
Help with open house events and product shows by greeting guests
Required Qualifications: (Knowledge, Skills, Abilities)
Clerical knowledge of administrative procedures and systems such as Microsoft Office, managing files and records, designing forms, and other office procedures
Time management skills: ability to organize and prioritize
Strong oral and written communication skills
Attention to detail; ability to produce accurate and timely reports
Professional and courteous demeanor
Required Education and Experience:
High school diploma; College Coursework a plus
3+ years of administrative experience in a fast-paced sales environment
Senior AI/ML Engineer With Poly
Remote or Annapolis, MD job
Description:THE WORK The Artificial Intelligence/Machine Learning (AI/ML) Engineer designs, creates, tests, and productizes AI/ML algorithms to solve business challenges. The AI/ML models they create should be capable of learning and making predictions as defined by the business logic developed to meet customer requirements. The AI/ML Engineer should be proficient in all aspects of model architecture, data pipeline interaction, and metrics application, interpretation, and presentation. The AI/ML Engineer needs familiarity with foundational concepts of application development, infrastructure management, data engineering, and data governance. Through an understanding of training, retraining, deploying, scheduling, monitoring, and improving models through iterative user and system feedback, the AI/ML Engineer designs and creates scalable solutions for optimal performance. The AI/ML Engineer may be responsible for leading geographically diverse teams and will often serve as a primary POC for AI-related matters, so must have exceptional analytical, problem-solving and communication skills.
WHO WE ARE
At Lockheed Martin, we're a pioneering aerospace and defense company that's been at the forefront of innovation for decades. With a long-standing history of pushing boundaries, we're now shaping the future of cyber and intelligence. Our team is committed to innovating at the Edge, where we harness the latest advancements in Artificial Intelligence and Machine Learning, and cyber technologies to stay ahead of emerging threats and opportunities
WHO YOU ARE
At Lockheed Martin, you will work with our team of skilled AI/ML Engineers design, create, test, and productize AI/ML algorithms that learn, predict, and make informed Expert knowledge of multiple programming languages (i.e. Python, Java, C++ decisions, meeting the evolving needs of our customers. With strong familiarity with Hadoop, we develop and deploy scalable AI/ML models that integrate with data pipelines, infrastructure, and applications.
WHY JOIN US
Providing ongoing training, mentorship, and development opportunities to help our cyber and intelligence professionals stay at the forefront of their field and achieve their career goals.
Competitive and comprehensive benefits package.
Rewards and recognition for your hard work.
Medical and dental coverage.
401k retirement savings plan.
Paid time off for work/life balance.
And more
Basic Qualifications:
A Master's or Ph.D. degree in advanced math, artificial intelligence, data science, computer science or deep learning from an accredited college or university is required.
Plus 5 years experience deploying machine learning algorithms is required.
Or
A Masters degree may be substituted with 5 additional years experience deploying machine learning algorithms, if a relevant Bachelor's Degree is present.
Demonstrated abilities in software engineering and AI/ML model test and evaluation.
TS/SCI w/poly
Desired Skills:
Expert knowledge of multiple programming languages (i.e. Python, Java, C++) is a plus.
Clearance Level: TS/SCI w/Poly SP
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 9x80 every other Friday off
Pay Rate: The annual base salary range for this position in California, Massachusetts, and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $128,200 - $225,975. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
This position is incentive plan eligible.
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Experienced Professional
Business Unit: RMS
Relocation Available: No
Career Area: Software Engineering
Type: Task Order/IDIQ
Shift: First
Laboratory Technician
Maryland job
Job Responsibilities:
Responsible for manufacturing and assembling clinical and commercial products.
Operates production equipment. Weighs, measures, and checks raw materials to ensure that batches manufactured contain the proper ingredients and quantities.
Assists with in-process testing to ensure batches meet specifications.
Responsible for validating processes and equipment that are directly related to filtration, cleaning, and sterilization.
Responsible for the removal and disposal of waste chemicals, solvents, and acids.
Identifies, troubleshoots, and resolves complex issues associated with scientific operations.
Creates solutions, powders, and liquids for batches to meet specifications
Minimum Education/Experience:
High school with technical certification in the area of laboratory operations, plus 3 years laboratory experience, AS degree in a scientific discipline, with 2-3 years laboratory experience, or BS degree in a scientific discipline plus 1-2 years laboratory experience
Sales Account Executive
Fruitland, MD job
Sales Account Executive- Competitive Base Salary + Commission & Benefits- Delmar, MD 21875
The Role
Do you enjoy meeting new people, closing deals, and seeing the results of your hard work immediately? Are you ready to turn your energy and people skills into real success? If so, we have an exciting opportunity for you.
We are looking for a motivated Account Executive to join Affordable Business Systems, Inc., the fastest-growing ice and bottle-less water cooler company in the area.
In this role, you'll be the face of our brand-introducing businesses to our unique products, securing free trials and turning prospects into loyal customers. If you love variety, being out in the field and having the freedom to manage your own schedule, this is the perfect role for you.
If you're ready to take your sales career to the next level with a fun, growing company, apply today and start winning with us!
Key Responsibilities:
Travel locally to meet potential clients and showcase our products.
Present our solutions to new businesses, explaining why our ice and water systems stand out.
Cold call companies within targeted industries to generate interest.
Follow up on leads and referrals from both the company and your own efforts.
The Company
Since 1996, Affordable Business Systems has specialized in helping businesses on the Delmarva Peninsula become more efficient. As a locally owned and operated business, we provide the best in quality office equipment-including copiers, printers, scanners, fax machines, and wide-format devices-at the most affordable prices. We also provide expert service, technical support, and flexible leasing options to better serve our business clients.
The Benefits
Comprehensive compensation package, including base salary plus commission and bonuses, medical, vision, dental, and retirement package.
Car allowance and ipad.
Large, protected territory.
Field, classroom, and ongoing training.
Target $50,000 first year.
Unlimited (no commission caps) income potential.
The Person
A self-starter with excellent prospecting skills.
Energetic, tenacious, and motivated by commission.
Outside B2B sales experience preferred.
Reliable transportation for local travel.
High School Diploma, GED, or equivalent; college degree preferred.
Project Manager
Columbia, MD job
Job Title: Provider Relations Project Manager
Duration: 12+ Months Contract
PURPOSE:
Plans, organizes, and manages small to mid-scale projects for successful delivery of objectives, on time and within budget. Initiates, engages, and motivates cross-functional teams to deliver results. Identifies and mitigates risk and escalates as needed. Tracks progress and drives documentation to support project needs. Ensures end to end leadership for implementations, integration, business readiness and communications.
Preferred Qualifications:
Project Management Professional Certification (PMP)
Knowledge of Agile/Scrum methodology.
Knowledge, Skills and Abilities (KSAs)
Proficient in Microsoft Office applications., Proficient
Ability to communicate effectively both in writing and verbally., Advanced
Ability to exercise good judgment, Advanced
Project planning and life cycle development., Advanced
Senior Construction Market Research Analyst
Upper Marlboro, MD job
Salary range: $89,000 - $99,325
Home Innovation Research Labs is the premier provider of marketing research services to manufacturers of construction-related products, their trade associations, and government agencies in housing studies. It also houses a life-size research home within its state-of-the-art focus group and laboratory facility. This house is built to scale for conducting usability studies of construction materials, tools, and equipment.
We are seeking a Senior Construction Market Research Analyst to lead qualitative and quantitative research, conduct analysis, and report the findings to our building product manufacturer and service clients.
Responsibilities include:
Manage and support qualitative and quantitative marketing research projects
Includes research design, project scheduling, budgeting, conduct, analysis, and report writing
Apply knowledge of construction and marketing research to develop marketing and communications strategies for the nation's leading manufacturers and service suppliers
Analyze Home Innovation's extensive building products demand data, uncover relevant market trends, and report or present the findings
Maintain relationships with client and research vendors
Identify and develop strategic relationships with clients and research contractors
Skills, Education and Experience:
Two or more years in a construction-related field is Preferred, possessing a good understanding of the construction industry, materials, and processes
Three or more years in a marketing research function
Strong written and verbal communication skills, interpersonal skills, and leadership abilities
Skilled in analysis, report writing, and client presentations
Bachelor's degree in business, communications, or behavioral science discipline is required, Master's degree a PLUS
Home Innovation Research Labs is a full-service consulting, product testing, and accredited third-party certification agency dedicated solely to issues related to the home building industry. Through an interdisciplinary research approach, we help to find a home for innovation in the residential construction industry.
Located just outside Washington D.C. and Annapolis, MD, the Home Innovation Research Labs offers competitive salaries, a generous 401(k) plan, health, dental, life and disability insurance, two weeks paid vacation to start, personal leave, in-house fitness gym, flexible work hours, telecommuting, and much more.
Visit our website at ********************** for more information on our services.
Please send cover letter and resume to **************************
Reference job code #25-05 EH
Home Innovation Research Labs is an equal opportunity employer and will employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status, genetic information, or disability.
Home Innovation Research Labs participates in E-Verify.
Specialized Modernization Software Engineer - SWE2
Remote or Maryland job
Description:Who You Are: • Here, you are going to provide life-cycle services to advance mission in support of Cybersecurity and SIGINT midpoint collection. • You will modernize and sustain capabilities to include providing new features and enhancements to Front End Solutions systems. This will allow for products to work at-scale with processing of target communications across multiple types of Midpoint accesses.
• You will propel the customer into the next phase of product suite modernization by leveraging advancements in technologies such as containerization, cloud capabilities, dataflows, and Artificial Intelligence/Machine Learning (AI/ML) capabilities.
The Work:
We are seeking professionals interested in
• Software Development / Software Engineering
For a complete list that changes weekly, use this term to search via the Lockheed Martin jobs website: #RMSRB2025
Come join a company with incredible breadth and depth in the nature of programs and technologies we support that will never leave you bored or looking for your next assignment. Stop having to look for a new job with every rumor and whim of contract changes.
What We're Doing:
Lockheed Martin, Cyber & Intelligence invites you to step up to one of today's most daunting challenges: the use of advanced electronics to undermine our way of life. As a cyber security professional at Lockheed Martin, you'll protect the networks that our citizens and the world depend upon each minute: Financial assets. Healthcare information. Critical infrastructure. Hazardous materials. The uninterrupted flow of energy that keeps modern life moving. Here, you'll work with cybersecurity experts on the forefront of threat protection and proactive prevention. In this fast-paced, real-world environment, you'll draw on all your education and experience as well as the resources of Lockheed Martin to keep the threats at bay.
Cyber | Lockheed Martin
Who We Are:
Are you driven by the excitement of harnessing the latest advancements in artificial intelligence, machine learning, and data analytics to revolutionize the way we approach complex challenges? Do you find satisfaction in developing innovative solutions that leverage the power of technology to stay ahead of the curve? If so, join Lockheed Martin's team, where we're pioneering the modernization of technology and pushing the boundaries of what's possible.
Our team is dedicated to pioneering the latest advancements and we're looking for someone who shares our commitment to excellence and innovation.
Why Join Us:
Your Health, Your Wealth, Your Life
Our flexible schedules, competitive pay and comprehensive benefits enable you to live a healthy, fulfilling life at and outside of work.
Learn more about Lockheed Martin's competitive and comprehensive benefits package.
We support our employees, so they can support our mission.
Plus, you may be eligible for up to a $25K sign on bonus as an external hire!
We are proactively recruiting for a future need, with the expectation of a 2025 or early 2026 start date. This requisition is being used for contingent offers.
#RMSC6ISR
#OneLMHotJobs
#RMSRB2025
Basic Qualifications:
Current DoD Top Secret SCI with Polygraph
SWE2:
• A High School Diploma or GED plus twenty years (20) years of general software engineering experience *** OR
• A Bachelor's degree in Computer Science or related discipline from an accredited college or university, plus fourteen (14) years of software engineering experience.
Desired Skills:
Capabilities;
• Analyze user requirements to derive software
design and performance requirements
• Debug existing software and correct defects
• Provide recommendations for improving
documentation and software development process standards
• Design and code new software or modify existing software to add new features
• Integrate existing software into new or modified
systems or operating environments
• Develop simple data queries for existing or
proposed databases or data repositories
• Write or review software and system documentation
Knowledge or experience in the following;
• DevOps, Automated testing and CI/CD pipelines in Git
• Container and Container Management i.e. Ansible, Docker, Kubernetes and Rancher
• Modern software languages such as Go/Golang and micro-service architecture development
• C++20 or newer based on Boost (2 years)
• Java (4 years)
• Front End Development with Javascript and/or React or other frameworks
• Python (2 years)
• Linux Development Environment (1 year)
• Circuit Switched and Mobile Telephony (5 years)
• Reactor pattern architecture systems
• Developing event stream processing systems
• SQL (MySQL, MariaDB) and Elasticsearch
• Dataflow tools and message queues
• AI experience with regards to Human-Language Translation tools and techniques
• RF algorithm development
Clearance Level: TS/SCI w/Poly SP
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 9x80 every other Friday off
Pay Rate: The annual base salary range for this position in California, Massachusetts, and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $150,800 - $265,880. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
This position is incentive plan eligible.
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They're dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about.
As a leading technology innovation company, Lockheed Martin's vast team works with partners around the world to bring proven performance to our customers' toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Experience Level: Experienced Professional
Business Unit: RMS
Relocation Available: Possible
Career Area: Systems Engineering: Software
Type: Task Order/IDIQ
Shift: First
Exceptional Drafting Technician
Silver Spring, MD job
Exceptional Drafting Technician - Full-Time (Annapolis Office)
Charles P. Johnson and Associates is seeking a detailed oriented, highly organized, tech-savvy Senior Drafting Technician who thrives on managing multiple deadlines to join our team in Annapolis, MD. This full-time position plays a key role in supporting our Engineers, Planners, and Designers by producing high-quality Civil Engineering drawings using Autodesk Civil 3D, National CAD Standards (NCS), and company-specific templates.
Key Responsibilities
Transform conceptual designs from Engineers, Planners, and Designers into detailed, professional drawings.
Collaborate with project teams to ensure drafting requirements are met accurately and efficiently.
Apply NCS or internal CAD standards and leverage Civil 3D tools to produce base sheets and finalized plans.
Utilize advanced Civil 3D features including surfaces, labeling, corridors, alignments, profiles, points, and pipe networks.
Skills & Experience
Preferred- 5 years of experience with AutoCAD
Preferred- 3 years of experience with Civil 3D
Preferred- 3 years of experience in Land Development and/or Civil Engineering.
Proficiency in Bluebeam.
Familiarity with Microsoft Office Suite.
Ability to read and interpret Civil Engineering plans, including grading and contour details.
Skilled in precise drafting techniques and visual presentation of drawings.
Strong attention to detail, organized, tech-savvy, and capable of managing multiple deadlines.
Charles P. Johnson and Associates is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We also comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities. If you need assistance or accommodation during the application process, please contact our Human Resources department.
Front Office Assistant
Huntingtown, MD job
The Office Coordinator plays a key role in ensuring smooth daily operations and a professional, welcoming environment for employees and visitors. This role manages front desk activities, vendor relations, and office logistics while supporting internal teams with administrative and data management tasks. Responsibilities include greeting guests, coordinating supplies and maintenance, managing correspondence, maintaining reports, and organizing meetings or events. The ideal candidate demonstrates professionalism, strong communication, and organizational skills. Qualifications: High school diploma (Bachelor's preferred), 1-2 years of office or customer service experience, and proficiency in Microsoft Office Suite (Salesforce a plus). Attention to detail, adaptability, and teamwork are essential.
Strategic Communications & Public Affairs Specialist (TS/SCI)
Fort Meade, MD job
By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Position Overview
By Light is seeking a dynamic and mission-driven Strategic Communications & Public Affairs Specialist to support the DoD Cyber Defense Command (DCDC) Strategic Communications Team. This hybrid role merges aspects of public affairs expertise with strategic communications and cyber policy acumen to ensure effective messaging across internal, external, and interagency stakeholders. The selected candidate will play a key role in shaping and delivering unified, mission-aligned communications that support the DCDC global cyber defense operations and policy initiatives.
Responsibilities
* Support the development and execution of comprehensive communication strategies that align with DoD Cyber Defense Command (DCDC) priorities and DoD strategic objectives.
* Support the Policy Team, DCDC leadership, and PAO offices to ensure synchronized messaging across operational and policy domains.
* Create and manage public affairs materials, including press releases, talking points, media briefs, leadership speeches, and official statements.
* Draft, edit, and coordinate internal and external communications such as strategic plans, executive memos, white papers, policy briefs, newsletters, and fact sheets.
* Assist in translating complex cyber and policy topics into clear, accessible, and actionable messaging for both technical and non-technical audiences.
* Provide communications support for cyber defense initiatives, including messaging around Zero Trust, mission assurance, threat reporting, and operational readiness.
* Monitor public and media narratives related to cyber policy and defense operations, offering proactive analysis and risk-informed recommendations.
* Ensure all communications adhere to OPSEC, classification, and public release protocols, coordinating content approval through appropriate DoD channels.
* Support event planning and execution for press engagements, stakeholder briefings, policy rollouts, and senior leader communications campaigns.
Required Experience/Qualifications
* Bachelor's degree in Communications, Journalism, Public Affairs, Political Science, Cybersecurity, or related field.
* Minimum 5 years of experience in public affairs, strategic communications, or policy support within a DoD, military, or federal agency environment.
* Demonstrated expertise in strategic message development, stakeholder engagement, and cross-agency coordination.
* Exceptional writing, editing, and verbal communication skills with experience producing high-visibility content for senior leaders.
* Bachelor's degree.
* Experience using Microsoft Office Suite.
Preferred Experience/Qualifications
* Prior support to DCDC, USCYBERCOM, DISA, DoD CIO, or other cyber agencies.
* Basic understanding of cybersecurity concepts, operational communications, and DoD cyber policy frameworks.
* Familiarity with the Joint Information Environment (JIE), Zero Trust Architecture, and Cybersecurity Strategy documents.
* Experience using Adobe Creative Suite, and enterprise-level digital communication tools.
* Bachelor's degree in Communications, Journalism, Public Affairs, Political Science, Cybersecurity, or related field.
Special Requirements/Security Clearance
* Active Top Secret clearance required; TS/SCI preferred.
Salary Range
Based on the roles, responsibilities, and requirements, the projected pay range for this position is: $95,000 - $125,000.
The annual base salary provided is a guideline for this position and is not a guarantee of compensation or salary. When extending an offer, By Light also considers other variables such as (but not limited to) work experience, education, training, skill set, internal peer equity, clearance level, and market conditions. In addition, By Light provides an extensive selection of benefits and offerings to our employees.
Fiber Splicer
Glen Burnie, MD job
Our New Teammate
The ideal candidate should have a thorough understanding of splicing techniques and be able to read and interpret technical diagrams. Additionally, the Splicer should have excellent problem-solving skills and the ability to work independently with minimal supervision. You will be responsible for splicing and terminating cables, installing, and testing fiber optic cables, and troubleshooting any issues that arise. The work is spread out over the state of Maryland and travel is to be expected.
You can expect to spend your time accomplishing the following:
40% of the time on Objective 1: Fiber Splicing and Maintenance
30%of the time on Objective 2: Project Coordination
15% of the time on Objective 3: Project Meetings
15% of the time on Objective 4: Training and Development
Job Responsibilities - What to Expect
Perform ribbon and single fiber optic splicing.
Terminate and install various fiber applications.
Build new and mid-entry splice cases.
Test and troubleshoot fiber optic networks.
Perform emergency support during off hours and weekends.
Drive and maintain vehicles and accompanying tools.
Provide appropriate customer service when needed.
Take pictures, create, and adjust drawings, and compile client notes as needed.
Coordinate and assist in the procurement of materials, supplies, and services as needed.
Determine and implement changes in design and splicing plans when necessary.
Coordinate and schedule splicing projects with customers
Create and obtain lane closures when needed.
Ensure project packages are complete and correct.
Your Knowledge & Expertise
High School Diploma/GED
3+ years in a related field or additional education
5+ years' experience in fiber optic cabling systems
Ability to obtain manufacture and industry certifications
Current driver's license with good record
Able to pass county/state security clearance
Benefits Included:
Medical Insurance
Vision Insurance
Dental Insurance
FSA Plan
Paid Time Off
401K Retirement Savings Plan
Training & Tuition Assistance
Disability & Life Insurance
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