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ServiceNow Manager
Herc Rentals 4.4
Bonita Springs, FL jobs
Job Type: Full-time Company: Herc Rentals If you are currently an employee of Herc Rentals, please apply using this link:
Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 pro forma total revenues reaching approximately $5.1 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 612 locations and has about 9,900 employees in North America as of September 30, 2025.
Job Purpose
The Manager, ServiceNow Platform is responsible for overseeing the overall IT strategic direction, project execution and service delivery of the platform. The Manager will oversee the ServiceNow application delivery services, planning, development, and deployment strategy, including defining the goals and timelines for ServiceNow projects & enhancements. The Manager will ensure reliable and accurate technical solutions are delivered to our partners by using knowledge of ServiceNow architecture and best practices, coupled with a deep understanding of Herc Rental's business processes, external partners, internal users, and customers.
What you will do...
Defines a portfolio of change and roadmap for ServiceNow. Engages and influences business and IT leaders to ensure the portfolio will deliver agreed business objectives.
Engages in strategic planning with business and IT stakeholders to provide direction, guidance or recommendations on technology.
Management and administration of the ServiceNow application. Act as the product owner for ServiceNow and own the product vision and roadmap.
Leverages deep understanding of product engineering, emerging technologies, and technical capabilities to guide and influence stakeholders and teams in developing solutions, build, deployment, testing and ongoing management of technology services.
Implement enhancements that result in improved productivity, increased efficiencies, and time-saving processes.
Provide strategic oversight by helping to facilitate the business in automating and streamlining their business needs.
Drive continual product improvements and maintain the product roadmap with new ideas based on ongoing user requests, competitive capabilities, and product performance.
Collaborate closely with IT and Project Managers to drive successful integrations across products in an Agile development process. A collaborative attitude is essential to the job.
Maintain familiarity with other IT system/business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points.
Requirements
Bachelor's Degree in Computer Science (or related field).
Solid understanding of the software development process, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management
5 years or more of related project experience leading Implementation of ServiceNow or similar ITSM tools
Experience in Agile project management methodology, tools and templates
Understanding of ServiceNow application suite - ITSM, ITBM, ITOM etc
Skills
People Management - manage Employees and Contractors
Ability to manage multiple projects and project teams
Effective communicator with excellent written and verbal communication skills
Strong conflict resolution, negotiation and influencing skills
Excellent understanding of business objectives and goals
Excellent interpersonal/communication and presentation skills
Self-motivated with the ability to work independently toward established goals
Ability to multitask, solve problems resourcefully, and work well under pressure
Work closely with ServiceNow architects, technical teams, functional analysts to deliver project scope on time, on budget and with high quality deliverables.
Req #: 63857
Pay Range: Based on Qualifications
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral
Job Segment: ERP, Testing, Database, Oracle, Strategic Planning, Technology, Strategy
$64k-101k yearly est. 2d ago
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Preconstruction Manager
Henderson Inc. 4.0
Williamsburg, VA jobs
We are seeking a detail-oriented and experienced Preconstruction Manager / Senior Estimator with 10+ years in estimating and preconstruction across a range of commercial, institutional, and industrial project types. This role leads all preconstruction activities from concept through final pricing and collaborates closely with internal teams, owners, designers, and subcontractors.
This person will be responsible for:
Leading preconstruction from initial client contact to final GMP or bid
Preparing conceptual and detailed estimates for various delivery methods
Performing constructability reviews, value engineering, and risk analysis
Managing subcontractor outreach and bid coverage
Presenting budgets and estimates to clients with clarity and confidence
Monitoring market trends and pricing.
Position Requirements:
10+ years of relevant estimating/preconstruction experience
Strong background in hard bid, design-build, and negotiated work
Proficient with estimating software (Planswift, Bluebeam, Vista, BuildingConnected, etc.)
Excellent analytical and communication skills
Strong communication and interpersonal abilities
Proficiency in Microsoft Office
Ability to manage multiple priorities and meet deadlines
Proven leadership skills.
$72k-114k yearly est. 4d ago
HVAC and Refrigeration Manager
Family Dollar 4.4
Chesapeake, VA jobs
(Job Purpose) -
.
Responsible for: Leading a team of HVAC/R project managers and coordinators to ensure timely response to and resolution of all HVAC/R issues, execution and delivery of HVAC/R projects, managing the OpEx and CapEx budgets, and maximizing store open time by minimizing HVAC and refrigeration downtime.
Principal Duties and Responsibilities -
Primary responsibilities listed in order of importance
Analyze HVAC/R data including but not limited to work orders, store financial performance, and service provider performance to identify trends, root causes of failure, impact of equipment or system downtime on store performance, impact of work order cost on store financial performance, and other analyses required to manage OpEx and maximize system uptime. Utilize work order, asset, and financial data to develop annual OpEx and CapEx plans in partnership with Trade Analyst and FM leadership. Utilize monthly reporting for work order and financial trends to develop plans to reduce work order count and cost and maximize asset uptime. Partner with Procurement for all HVAC/R bids for reactive service, capital projects, and software services. Deliver CapEx projects on time and on budget.
Minimum Requirements/Qualifications -
Summary of knowledge, experience and education required.
>5 years' FM experience in HVAC/R trade management.
Experience with data analysis, root cause analysis, and budgeting.
Must be data oriented and can interpret and synthesize data into information that will inform business decisions.
Must have exceptional attention to detail and work well under tight deadlines.
Bachelor's degree (engineering, construction, or related field).
Ability to multitask in a fast paced, demanding environment.
Exceptional planning, analytical, problem solving and implementation skills; ability to deal with ambiguity and adaptable to changing priorities.
Excellent interpersonal skills and ability to communicate effectively at all levels in the organization.
Desired Qualifications -
Desired but not required.
Experience with retail facilities management in multi-location real estate organization.
This is not to be considered a complete list of job duties, as they may be amended or added to as needed.
$62k-111k yearly est. 6d ago
FP&A Manager
Family Dollar 4.4
Chesapeake, VA jobs
In this role, you will be a key strategic partner in overseeing the company's financial planning and analysis activities, providing forecasts, budgeting, and financial insights to senior leadership. You will lead a team responsible for driving performance through detailed financial modelling, variance analysis, and strategic recommendations. This role is perfect for someone who thrives in dynamic environments, has strong analytical skills, and enjoys partnering with different business functions to achieve financial objectives.
Principal Duties & Responsibilities
Budgeting & Forecasting:
Lead the annual budgeting and rolling forecast processes in partnership with department leaders.
Ensure alignment of financial plans with company objectives and provide timely updates on performance against plan.
Identify and communicate key variances, trends, and actionable opportunities.
Financial Analysis & Reporting:
Manage the preparation and delivery of insightful financial reports, including variance analysis, trend evaluation, and scenario modeling.
Present clear, data-driven recommendations to senior leadership to support decision-making.
Strategic Planning Support:
Partner with executive leadership to develop financial models for long-term strategic initiatives, including market expansion, new product introductions, and capital investments.
Provide financial perspectives that help shape and refine business strategies.
Performance Monitoring:
Track and evaluate financial and operational performance across the organization.
Identify emerging risks and opportunities, offering solutions to drive profitability and operational improvements.
Team Leadership:
Lead, coach, and develop a high-performing FP&A team.
Promote a culture of continuous improvement, professional development, and collaboration.
Minimum Requirements / Qualifications
Bachelor's degree in Finance, Accounting, or a related field
5+ years of relevant experience, preferably in retail or consumer goods industries
Strong oral and written communication skills, including group presentation skills
Demonstrated ability to lead teams or complex financial projects
Strong analytical and problem-solving skills
Self-starter with the ability to manage multiple priorities; well-organized and comfortable working in a fast-paced environment
Proficiency in Excel, PowerPoint, databases, and other financial software applications
Desired Qualifications
Advanced degree (MBA, MS in Finance, etc.)
CPA or other financial certification
Experience with IBM Planning Analytics (TM1) or similar financial planning tools
Solid understanding of GAAP and financial reporting principles
$62k-111k yearly est. 3d ago
Marketplace Manager
JEGS Performance 4.2
Delaware, OH jobs
Job title: Marketplace Operations Manager
Job type: Full Time
The JEGs Story:
JEGS is an industry-leading high-performance auto parts retailer headquartered in Columbus, Ohio. Founded in the 1960s as a small family-owned speed shop, JEGS has grown into one of the largest and most trusted eCommerce automotive parts retailers in the country.
Job Summary:
As a Marketplace Operations Manager, you will oversee and manage JEGS' presence on Amazon, eBay, and Walmart, ensuring that our product listings, pricing, inventory, and performance remain accurate, optimized, and competitive across all channels. This role is also responsible for the day-to-day administration of ChannelAdvisor/Rithum, including feed management, template configuration, marketplace integrations, and troubleshooting issues that impact marketplace sales.
You will work cross-functionally with merchandising, IT, customer service, supply chain, and leadership to ensure marketplace operations run reliably, efficiently, and with high data integrity. You will be a problem-solver, process-builder, and hands-on operator who can respond quickly to issues and maintain stable marketplace performance.
You will:
Own the daily management and configuration of Channel Advisor/Rithum, including templates, business rules, feeds, import/export jobs, and SFTP integrations.
Monitor marketplace listing health, including suppressed listings, errors, warnings, and compliance notifications for Amazon, eBay, and Walmart
Ensure accurate and timely updates to product data, pricing, images, descriptions, categories, attributes, and inventory availability.
Troubleshoot marketplace errors, feed failures, data mismatches, and technical issues that impact listing quality or order flow.
Manage marketplace pricing strategies, including promotions, repricing tools, MAP compliance, and competitive price monitoring.
Collaborate with merchandising and product teams to ensure catalog accuracy and listing readiness for new product launches.
Manage order flow across Amazon, eBay, and Walmart, resolving ingestion issues, shipping confirmation failures, and tracking upload problems.
Work with fulfillment and customer service teams to address stranded inventory, returns, cancellations, and customer-impacting issues.
Build and maintain operational documentation, SOPs, and workflow processes to ensure consistency and knowledge transfer.
Analyze marketplace performance metrics, including Buy Box percentage, item-level performance, conversion rates, and marketplace fees.
Produce weekly and monthly reporting on sales, listings, errors, and operational KPIs, including recommendations for improvement.
Develop and execute strategies to increase marketplace revenue, improve product visibility, and enhance listing quality.
Act as the primary escalation point for marketplace-related technical or operational issues.
Partner with IT and external partners (Amazon, eBay, Walmart, Rithum Support) to resolve complex integration or platform issues.
You have:
Bachelor's degree in business, E-Commerce, Marketing, Operations, Technology, or related field (or equivalent experience).
3-7 years of experience in e-commerce marketplace operations, preferably with Amazon, eBay, and/or Walmart Marketplace.
Hands-on experience with ChannelAdvisor/Rithum or a similar multichannel management platform (required or strongly preferred).
Strong technical and analytical skills - comfortable working with data feeds, templates, mapping logic, and troubleshooting errors.
Proficiency with spreadsheets (Excel/Google Sheets) including VLOOKUP/XLOOKUP, pivot tables, and data cleaning.
Understanding of marketplace rules, listing requirements, SEO for marketplaces, and Buy Box dynamics.
Experience with SFTP, CSV/XML data formats, and digital catalog management.
Strong organizational skills with the ability to manage multiple tasks and shifting priorities.
Excellent communication skills and the ability to work cross-functionally.
High attention to detail, accuracy, and operational reliability.
A resourceful, proactive approach to issue resolution and continuous improvement.
What We Offer:
JEGS offers a comprehensive benefits package that includes medical/dental/vision/Rx insurance, Short-term disability/Long-term disability, company-paid life insurance, a business-casual dress environment, 401K and profit-sharing retirement plans, holidays, PTO, Floating Holidays, an associate product discount, and weekly pay.
$47k-75k yearly est. 4d ago
Electronic Data Interchange Manager
DTLR, Inc. 4.3
Maryland jobs
We are seeking a highly skilled and detail-oriented EDI Manager to oversee and manage the electronic data interchange (EDI) operations within our retail environment. This role is critical to ensuring seamless communication and data flow between our organization and merchandise suppliers, distribution center operations, and purchasing teams. This individual will effectively exhibit DTLR's core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:
Key Responsibilities:
Monitor and ensure successful transmission of all EDI documents (Purchase Orders, Advance Shipping Notices, Invoices) to and from merchandise suppliers.
Serve as the primary liaison between Information Technology, purchasing and allocation personnel, and multiple distribution centers to identify and resolve issues affecting EDI document flow.
Collaborate closely with third-party EDI vendors to maintain and enhance EDI capabilities.
Work with distribution center operations staff and merchandise purchasing and allocation personnel to troubleshoot and remediate EDI-related issues.
Perform data analytics and problem resolution using SQL queries and scripts.
Become familiar with host merchandising and distribution systems and functions.
Maintain documentation of EDI processes, workflows, and issue resolutions.
Support onboarding of new suppliers into the EDI system and ensure compliance with EDI standards.
Provide regular reporting and insights on EDI performance and exceptions.
Organize and host regular joint status meetings distribution center operations, purchasing, and allocation teams.
Required Qualifications:
Proven experience with retail EDI document flow including 850 (Purchase Orders), 856 (Advance Shipping Notices), and 810 (Invoices).
Solid technical knowledge of Microsoft SQL Server and experience with BI reporting.
Proficiency in writing SQL queries and scripts for data analysis and troubleshooting.
Excellent problem-solving skills and attention to detail.
Strong communication and collaboration skills to work effectively across departments and with external vendors.
Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
Experience working with third-party EDI platforms or vendors.
Familiarity with retail operations and supply chain processes.
Knowledge of EDI standards such as ANSI X12.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to sit, repeated bending, and stooping are requirements for this position. The employee must frequently use hands to finger, handle, or feel; and talk; or hear.
The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job may include close vision, distance vision, and depth perception.
The incumbent must be able to work in a fast-paced environment.
General Information:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-DNI
$70k-111k yearly est. 2d ago
Manager of Data Science, Personalization
Carmax 4.4
Plano, TX jobs
8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238
CarMax, the way your career should be!
About This Job
It's an exciting time at CarMax! After decades of success and a rise to becoming the largest used car retailer in the US, CarMax is focused on disrupting the auto industry once again through our transformation to a leading omni-channel retailer. To achieve this goal, CarMax has spent the last few years investing heavily in modernizing our digital and analytical infrastructure to support our customer-centric experience as the customer shopping journey continues to evolve online. We're stitching data science throughout our business to drive a great customer experience and optimize our operations.
As a Data Science Manager at CarMax, you'll apply your passion and expertise for data, machine learning, predictive analytics, and entrepreneurship to create data-powered products that enrich CarMax's culture of innovation and drive business results. You will be a leader in the analytic community - advancing the use of data science in high impact areas of our business.
With millions of customer interactions every day, and thousands of unique vehicles in inventory, you'll be tapping the industry's best data to develop new algorithms and personalized experiences that help customers efficiently find the right car and navigate their car buying journey.
In This Role You Will
Collaborate with Product teams across CarMax to explore new use cases for our Production-grade Recommendations Service, expanding across digital and physical customer touchpoints.
Lead the end-to-end experimentation lifecycle for Personalization initiatives, from hypothesis generation through A/B test design, analysis, and deployment. You will partner with Product and Strategy teams to identify and prioritize testing opportunities to drive key business metrics like vehicle reservation leads and sales conversion.
Evolve architectural solutions that reflect the unique challenges at CarMax: the length of our customers' consideration phase, the complexity of an omnichannel journey, and the need to balance customer discovery with inventory constraints.
Drive technical innovation and maintain industry awareness of best-in-class recommender systems, personalization techniques, and use of emerging AI. Research and implement relevant approaches - including contextual bandits, two-tower architecture, and next-generation personalization paradigms like LLM integration - to continuously advance CarMax's capabilities and ensure we leverage state-of-the-art approaches that deliver business value.
Qualifications And Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Advanced Degree (Master's/Ph.D.) in quantitative discipline (Statistics, Math, Data Science, Engineering) is preferred
3+ years of experience in the following areas:
R, Python, Scala, or other languages appropriate for large scale analysis of numerical and textual data
Data mining, machine learning, statistical modeling tools and underlying algorithms
Data Lake and cloud computing fundamentals
Strong analytical curiosity and passion for applying advanced modeling techniques in problem solving
Sound analytical thinker with a proven track record of providing actionable insights and clear strategic direction
Ability to convey complex, technical subject matter in a clear and straightforward manner; demonstrated ability to effectively communicate through written and oral presentations with all levels of the organization
Solid project management skills with the ability to juggle multiple priorities simultaneously in a fast-paced environment
Ability to train and mentor others
Experience in Recommender Systems, Search Algorithms, or operationalizing performant algorithms for website integration is a plus
Preferred Experience
Experience building and scaling production recommendation systems in retail, e-commerce or marketplace environments.
Hands-on expertise with modern recommender architectures including embedding models, retrieval systems, and rerankers.
Deep understanding of MLOps practices.
Experience with large-scale A/B test design and analysis.
Experience with real-time or near-real-time inference systems and managing latency/throughput tradeoffs at scale.
Familiarity with complex products requiring nuanced personalization (automotive, real estate, high-consideration purchases) or multi-sided marketplace dynamics.
Track record of driving measurable business impact through personalization and experimentation.
Work Location and Arrangement: This role will be based out of the either the Richmond, VA Home Office, the Dallas, TX Technology Hub or the Atlanta, GA CarMax Auto Finance Office and has a Hybrid work arrangement.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For .
Our Commitment To Diversity And Inclusion
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
$104k-130k yearly est. 4d ago
Manager of Data Science, Personalization
Carmax 4.4
Kennesaw, GA jobs
CarMax Auto Finance Office - 225 Chastain Meadows Ct, Kennesaw, GA 30144
CarMax, the way your career should be!
About This Job
It's an exciting time at CarMax! After decades of success and a rise to becoming the largest used car retailer in the US, CarMax is focused on disrupting the auto industry once again through our transformation to a leading omni-channel retailer. To achieve this goal, CarMax has spent the last few years investing heavily in modernizing our digital and analytical infrastructure to support our customer-centric experience as the customer shopping journey continues to evolve online. We're stitching data science throughout our business to drive a great customer experience and optimize our operations.
As a Data Science Manager at CarMax, you'll apply your passion and expertise for data, machine learning, predictive analytics, and entrepreneurship to create data-powered products that enrich CarMax's culture of innovation and drive business results. You will be a leader in the analytic community - advancing the use of data science in high impact areas of our business.
With millions of customer interactions every day, and thousands of unique vehicles in inventory, you'll be tapping the industry's best data to develop new algorithms and personalized experiences that help customers efficiently find the right car and navigate their car buying journey.
In This Role You Will
Collaborate with Product teams across CarMax to explore new use cases for our Production-grade Recommendations Service, expanding across digital and physical customer touchpoints.
Lead the end-to-end experimentation lifecycle for Personalization initiatives, from hypothesis generation through A/B test design, analysis, and deployment. You will partner with Product and Strategy teams to identify and prioritize testing opportunities to drive key business metrics like vehicle reservation leads and sales conversion.
Evolve architectural solutions that reflect the unique challenges at CarMax: the length of our customers' consideration phase, the complexity of an omnichannel journey, and the need to balance customer discovery with inventory constraints.
Drive technical innovation and maintain industry awareness of best-in-class recommender systems, personalization techniques, and use of emerging AI. Research and implement relevant approaches - including contextual bandits, two-tower architecture, and next-generation personalization paradigms like LLM integration - to continuously advance CarMax's capabilities and ensure we leverage state-of-the-art approaches that deliver business value.
Qualifications And Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Advanced Degree (Master's/Ph.D.) in quantitative discipline (Statistics, Math, Data Science, Engineering) is preferred
3+ years of experience in the following areas:
R, Python, Scala, or other languages appropriate for large scale analysis of numerical and textual data
Data mining, machine learning, statistical modeling tools and underlying algorithms
Data Lake and cloud computing fundamentals
Strong analytical curiosity and passion for applying advanced modeling techniques in problem solving
Sound analytical thinker with a proven track record of providing actionable insights and clear strategic direction
Ability to convey complex, technical subject matter in a clear and straightforward manner; demonstrated ability to effectively communicate through written and oral presentations with all levels of the organization
Solid project management skills with the ability to juggle multiple priorities simultaneously in a fast-paced environment
Ability to train and mentor others
Experience in Recommender Systems, Search Algorithms, or operationalizing performant algorithms for website integration is a plus
Preferred Experience
Experience building and scaling production recommendation systems in retail, e-commerce or marketplace environments.
Hands-on expertise with modern recommender architectures including embedding models, retrieval systems, and rerankers.
Deep understanding of MLOps practices.
Experience with large-scale A/B test design and analysis.
Experience with real-time or near-real-time inference systems and managing latency/throughput tradeoffs at scale.
Familiarity with complex products requiring nuanced personalization (automotive, real estate, high-consideration purchases) or multi-sided marketplace dynamics.
Track record of driving measurable business impact through personalization and experimentation.
Work Location and Arrangement: This role will be based out of the either the Richmond, VA Home Office, the Dallas, TX Technology Hub or the Atlanta, GA CarMax Auto Finance Office and has a Hybrid work arrangement.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For .
Our Commitment To Diversity And Inclusion
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
$97k-120k yearly est. 6d ago
RGM Advanced Loyalty Manager
ITG Brands 4.6
Greensboro, NC jobs
**City** Greensboro **Role Type** Permanent **WHO WE ARE** ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.
ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.
We are not afraid to seize opportunities and make things happen - both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.
**What You Will Do**
- JOB SUMMARY
Responsible for leading the development, management, and execution of advanced retail loyalty promotion programs and Revenue Growth Management (RGM) initiatives. This role collaborates with internal and external stakeholders to design data-driven strategies that increase customer engagement, drive profitable sales growth, and enhance overall brand performance. Oversees program scoping, consumer targeting, data model development, and KPI reporting to ensure alignment with organizational goals.
- WHAT YOU WILL DO
+ Design, develop, and implement integrated loyalty promotion and RGM programs, ensuring budget compliance and optimal investment of resources.
+ Serve as a liaison with Sales Account teams and cross-functional partners, coordinating the launch, monitoring, and evaluation of targeted promotions aligned with commercial objectives.
+ Drive continuous program improvement through agile testing, data analysis, and collaboration with retail partners to enhance targeting strategies, offer types, and program structure.
+ Establish and maintain robust reporting dashboards to track program performance, consumer engagement, and impact on portfolio velocity and sales growth.
+ Translate customer and sales data into actionable promotion plans that foster consumer trial, switching, and loyalty across ITG's brand portfolio.
+ Develop and execute a rolling 12-month roadmap that integrates performance metrics, portfolio objectives, consumer segmentation, and investment planning into clear commercial strategies.
+ Manage end-to-end performance including KPI development, promotional offer optimization, budget tracking, and strategic trade-offs to maximize profitability and sales growth.
+ Champion the adoption of advanced loyalty and RGM initiatives across commercial teams by synthesizing customer insights and aligning program goals with organizational strategy.
+ Perform additional job-related duties as assigned to support the advancement of loyalty and RGM objectives.
+ Maintains relationship with partnering Sales Account teams, serving as the primary point of contact for targeted loyalty promotions
+ Partners and coordinates with Sales teams, RGM, Digital Marketing, and other cross-functional teams to help launch, monitor, and evaluate the effectiveness of targeted loyalty promotions
+ Drives continuous improvement of program through agile testing and learning, including program structure, targeting strategies, discount types, and new ways of collaborating with retail partners
+ Partners internally to establish and maintain a reporting dashboard to measure and manage the overall impact and performance of targeted loyalty programs and their components.
+ Performs other job-related duties as assigned.
**Qualifications**
- REQUIRED MINIMUM QUALIFICATIONS:
Education and Experience:
+ Bachelor's Degree in a relevant field of study (e.g. Economics, Marketing, Data Science, Mathematics, Business, Finance)
+ 3+ years related work experience
+ Must be 21 years of age or older.
Knowledge of:
+ Advanced proficiency with Microsoft Office (Excel, Outlook, Word, & PowerPoint) and Microsoft Teams
+ Revenue Growth Management and consumer promotion fundamentals
Skilled in:
+ Verbal and written communication
+ Attention to detail
+ Basic financial or RGM model creation
+ Problem/situation analysis
+ Effective time and task management
+ Multitasking capabilities
+ Flexibility and adaptability
+ Creating and giving presentations to internal and external stakeholders
Ability to:
+ Lead cross-functional teams
+ Distill insights from advanced data sets and come to strategic recommendations
+ Understand and use RGM fundamentals to make pricing decisions
+ Maintain effective working relationships
+ Demonstrate critical thinking
+ Receive and communicate information orally and in writing
+ Prioritize assignments, workload, and manage time accordingly
- PREFERRED QUALIFICATIONS:
Education and Experience:
+ Master's Degree in a relevant field of study with 5+ years of related work experience.
+ Knowledge of Python (or R) and visualization software (PowerBI, Tableau)
+ Experience working with Big Data (Azure, Cloud-Based Data Platforms)
**Work Environment and Physical Demand**
+ Requires moderate physical effort. Occasionally lifts or moves light objects (up to 10 lbs.).
+ Walks, sits, or stands for extended periods.
+ Requires prolonged machine operation including vehicle, computer, and keyboard equipment.
**What We Offer**
- Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
- Dollar for dollar 401k match up to 6% and 5% annual company contribution
- 15 Company-paid holidays
- Generous paid time off
- Employee recognition and discount programs
- Education assistance
- Employee referral bonus program
- Hybrid workplace - remote / in office
- Summer hours
- Casual dress policy Monday through Friday
**Applicant Information**
This describes the essential functions of the job at the time the was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.
**ITG Brands and ITG Cigars provides equal employment opportunities.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at ******************************* .
**SHARE THIS JOB**
The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position.
All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information.
ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at ******************************* (Talen%74Acquisition%40%69t%67b%72ands.%63om) .
We collect personal information from you in connection with your application for employment with ITG Brands or ITG Cigars. For more information, please see our Privacy Policy (****************************************** . If you are a job applicant from California, additional information can be found on our California Applicant Privacy Notice (******************************************************* . If you have questions, contact us atprivacy@itgbrands.com (priv%61%63y@i%74gb%72ands.co%6D) .
$67k-107k yearly est. 35d ago
Seafood Manager
Dorothy Lane Market 4.2
Ohio jobs
Seafood Manager Full Time
Are you a connoisseur when it comes to proteins?
Our Meat and Seafood Department holds the center stage for any exquisite meal. We provide only the best quality meats that are lifetime antibiotic and hormone free, and Prime Beef is the standard our customers expect from us. When we say our seafood is fresh, we meant it - time spent out of the water is kept to a minimum, and shipments are flown in several times per week. In order to support our Seafood Department, we are seeking an associate with a passion for seafood, and a desire to help our customers through expertise, in order to deliver an extraordinary DLM experience. As the Seafood Manager, you will be responsible for the day-to-day operations of the Seafood Department. We're looking for a strong leader who can work well with others and maintain an organized, inviting department. Hours will be variable from 7:00 a.m. to 7:00 p.m., including weekends and holidays. What You'll Do:
Overseeing day-to-day operations of the Seafood department.
Providing exemplary customer service.
Ordering and managing inventory.
Maintaining strict quality control.
Merchandising the department.
Maintaining sales and profitability.
Ensuring cleanliness and safe food handling.
Training and developing staff.
Performs other duties as assigned.
Qualifications:
A desire to make folks happy by providing Honestly Better Food and Service.
Prior experience in seafood preferred, but we are willing to train the right person.
Food safety expertise.
A willingness to learn about and taste great food.
A willingness to practice the DLM Team Values:
Be Honest, Safe, Helpful, and Hard-Working
Effective communication skills.
Basic mathematical skills.
18 years old or older.
Holiday and weekend schedule availability.
Physical Requirements:
Standing for long periods of time.
Lifting up to 60 pounds.
Join the DLM Family At Dorothy Lane Market, we have a passion for great food and great people! By joining the DLM family, you can look forward to working in a fun, friendly, and caring environment that encourages growth personally and professionally. In addition, we offer the following benefits:
Flexible Schedules
Generous Associate Discounts and Lunch Specials
Wellness Programs
Tuition Reimbursement
Opportunities for Cross-training and Advancement
Eligible associates can also receive:
Paid Time Off and Holiday Pay
Comprehensive Medical, Dental, and Vision
401(k) with Employer Match
Employee Assistance Program
$29k-41k yearly est. 12d ago
Compounding Manager
Voyant Beauty 4.2
Elkhart, IN jobs
Voyant Beauty believes our people are more than just employees; they're the driving force behind everything we achieve. Our culture fosters teamwork, respect, and camaraderie, ensuring that every individual's contribution is valued and celebrated. We invest in their growth, providing opportunities for development and advancement within our dynamic team.
Voyant Beauty is a company that specializes in the development and manufacturing, of beauty, personal and home care products. We work with various brands, retailers, and businesses to create customer formulations and products tailored to their needs. This can include skincare, haircare, bath and body products, fragrances, and more. Essentially, Voyant Beauty serves as a one-stop-shop for companies looking to bring their beauty and personal care product ideas to life.
Safety is a core value at Voyant Beauty. We prioritize the well-being of our team members, ensuring a safe and secure environment where everyone can thrive and excel.
If you're seeking to be part of a team where your talents are valued, your safety is paramount, and your efforts contribute to meaningful change, then Voyant Beauty is the place for you. Come join us and be a part of our journey.
A Brief OverviewThe Compounding Manager will be responsible for managing and coordinating all aspects of the compounding process for both new and existing products. This role includes overseeing day-to-day operations such as pre-weighing, material management, and ensuring adherence to safety protocols and regulatory standards, including GMPs and FDA guidelines. The Compounding Manager will be tasked with meeting production schedules while upholding the highest standards of quality and safety. In addition, this position will drive continuous improvement initiatives, oversee staff training programs, and implement strategies to prevent errors and optimize departmental efficiency. Success in this role require leadership, meticulous attention to detail, and a proactive approach to problem-solving.What you will do
Ensure all aspects of chemical compounding, pre-weigh, and material management are executed according to schedule and customer requirements.
Oversee completion of all documentation in line with GMPs, SOPs, FDA standards, and customer specifications.
Manage the development of new compounding processes and methods to enhance production capabilities and improve operational efficiency.
Provide leadership and strategic direction for the compounding team by overseeing staffing schedules, ensuring team members are adequately trained, and promoting adherence to GMPs and business best practices.
Implement training programs that foster skill development and drive continuous improvement across the department, while aligning team activities with broader organizational goals and operational excellence initiatives."
Work with the QA department to investigate batching errors, implement corrective actions, and establish preventative measures.
Ensure compliance with safety protocols, maintain a clean and hazard-free environment, and promote safety awareness.
Oversee the inventory of equipment, materials, and safety supplies to ensure continuous production operations.
Oversee complex troubleshooting and resolution of technical issues in compounding, working directly with engineering and quality teams as well as ensuring root cause analysis is conducted for significant deviations or failures in production.
Handle approvals for time and attendance, manage overtime authorizations, and strategically plan tasks.
Oversee internal and external audits, ensuring that all corrective actions are implemented and maintained.
Some duties may vary slightly by location.
Education Qualifications
Bachelor's Degree in a relevant field such as Chemistry, Chemical Engineering, Pharmaceutical Sciences, or Industrial Engineering (Preferred)
Experience Qualifications
4-6 years Leadership experience in cosmetic or personal care setting (Preferred)
4-6 years Experience in compounding, batching, or mixing in a manufacturing environment, particularly in cosmetics, pharmaceuticals, or chemicals (Preferred)
4-6 years Proven track record of driving process improvements, optimizing production workflows, and implementing corrective actions to prevent errors (Preferred)
4-6 years Hands-on experience with safety protocols in handling hazardous materials (Required)
4-6 years In inventory control, particularly with chemical raw materials, and managing equipment or supply needs for uninterrupted production (Preferred)
Skills and Abilities
Understanding of compounding, batching, and material handling procedures, including pre-weigh, hazardous and non-hazardous materials, and waste management. (High proficiency)
Knowledge of regulatory requirements such as GMPs, FDA guidelines, and SOPs, specifically related to compounding in a manufacturing environment. (High proficiency)
Familiarity with chemical raw material usage, inventory management, and tracking systems to ensure efficient production. (Medium proficiency)
Understanding of safety practices and OSHA regulations related to hazardous chemicals, waste handling, and compounding operations. (High proficiency)
Ability to manage, motivate, and schedule staff across multiple shifts to ensure smooth production flow and proper staffing. (High proficiency)
Analytical skills for investigating batching errors, troubleshooting, and implementing corrective actions or process improvements. (High proficiency)
Skill in managing time-sensitive production schedules while maintaining high standards of quality and compliance. (High proficiency)
Ability to communicate effectively with QA, production staff, and other departments to ensure smooth operations and resolve issues promptly. (High proficiency)
Ability to maintain accurate record-keeping and ensure compliance with all documentation requirements related to GMPs and customer specifications. (High proficiency)
Ability to adapt to changing customer demands, optimize processes, and implement continuous improvement strategies in the compounding department. (High proficiency)
Ability to provide resolution, to ensure batching deadlines are met without compromising safety or quality. (High proficiency)
Capacity to oversee and supervise physical compounding tasks, ensuring safety and compliance while managing the team's activities. (High proficiency)
To Staffing and Recruiting Agencies: Our company does not accept unsolicited curriculum vitae's or applications from agencies. We are not responsible for any fees related to unsolicited curriculum vitae's or applications and explicitly reserve its right to contact candidates presented in such unsolicited curriculum vitae's or application.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, color, national origin, sexual orientation, age, disability or veteran status. Vee Pak will consider requests for accommodations due to a disability impacting a qualified employee's ability to perform the essential functions of their position consistent with applicable laws. In addition to federal law requirements, Vee Pak complies with applicable provincial and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$65k-102k yearly est. 5d ago
Floating Manager
Friendly Express 3.6
Brunswick, GA jobs
Description:
Job Title: Floating Store Manager
Department: Store Operations
Floating store manager has all the duties of a store manager but does not operate out of one single location. The floating manager travels and visits multiple locations based on the needs of the division on a daily, weekly and monthly basis. The floating manager answers directly to the District Manager and is not a bonused position. When no other store manager is present, they are the manager on duty responsible for decision making and management for personnel, sales/marketing, and general appearance of a store and should perform duties below as acting store manager.
Essential Functions
Recruits and selects store employees. This process includes interviewing and conducting reference checks. Hires store employees, as necessary, with District Manager Approval.
Counsels employees on performance issues and conducts performance appraisals. Recommends merit increases, promotions, demotions, and terminations for store employees to District Manager. Assigns job duties to store employees and ensures assignments are com
Makes schedule for store employees
Ensures in-store communication. Communicates details of all merchandise programs to all store associates.
Checks identification for restricted sales and teaches all employees to do the same.
Maintains inventory and orders items using Friendly Express guidelines.
Ensures vendor deliveries are checked-in using company guidelines.
Enforces effective vendor relation and addresses vendor problems as necessary.
Makes sure all monies are deposited daily and reports are sent to the data entry department in a timely manner.
Monitors activity within store to observe quality of customer service and provide assistance as required.
Provides extraordinary customer service.
Reports immediately all cash shortages to the District Manager.
Resolves customer complaints when possible. Notifies appropriate management of any unresolved complaints.
Ensures the accuracy and addresses discrepancies in daily, weekly, and monthly store reports, including (but not limited to) shift analysis, merchandise reports, inventory control logs, competitive gasoline price surveys, markdowns, cigarette counts and en
Rings customer sales using cash register. Receive money, gives correct change, as needed, and provides customer with receipt. Refunds cash for returned merchandise and/or exchanges merchandise.
Ensures that proper shift change procedures are followed, such as ensuring money is cash drawer is counted at the beginning and the end of a shift.
Uses special equipment to process specialty products, such as money orders, credit card purchases, checks, and lottery sales and redemptions and that store employees are trained to do the same.
Completes, or ensures the completion of bad merchandise form to assist with inventory control. Returns designated unsold merchandise to appropriate vendor.
Ensure proper operation and maintenance of store equipment. Contacts appropriate District Manager and/or Maintenance Department as necessary.
Ensures all areas of store and surrounding grounds are neat, clean, and organized.
Ensures that store is in compliance with health code requirements related to food service handling based on local, state and federal requirements.
Ensures that robbery and incident prevention procedures are followed.
Meets regularly with District Manager to discuss store issues.
Reports all workers' comp and customer accidents in a timely manner.
Responsible for inventory control not to exceed 1.5% of sales.
Oversees the branded food operations in appropriates stores. Should have adequate knowledge to run in times of need.
Assumes other duties and responsibilities as assigned to accommodate store operational needs.
Requirements:
Qualifications
High School diploma or equivalency certificate preferred.
One to three months experience preferred
Basic language and mathematical skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Polite, friendly attitude to deal pleasantly with customers.
Ability to stand for long periods of time. Normal working conditions require standing for operation of cash register and sufficient physical strength and flexibility to bag merchandise, stock, sweep, mop, empty trash, lift up to 20 lbs., clean parking lot,
Willingness to work weekends and evenings as scheduled.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand: use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 10 lbs. and occasionally lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions, extreme cold, and risk of electrical shock.
Disclaimer
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in the are representative only and not exhaustive of the tasks that an employee may be required to perform. Friendly Express, Inc. reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.
$68k-108k yearly est. 20d ago
BDC Manager
AM Ford 4.3
Jefferson, OH jobs
Position Overview: The BDC Manager will be responsible for overseeing and optimizing the daily operations of the Business Development Center. You will lead a team of BDC representatives, ensuring that they are efficiently generating leads, setting appointments, and providing high-quality customer interactions. This position requires strong leadership skills, an understanding of sales processes, and a focus on customer satisfaction.
Key Responsibilities:
Manage and supervise the BDC team to ensure the efficient and effective execution of all sales and customer service initiatives.
Develop and implement strategies to increase lead generation, conversion rates, and overall sales performance.
Monitor and evaluate the performance of the BDC team using key metrics such as call volume, lead quality, appointment setting, and customer satisfaction.
Provide ongoing training, coaching, and motivation to BDC staff to meet and exceed individual and team targets.
Collaborate with other departments, such as sales and marketing, to ensure smooth communication and alignment of goals.
Handle inbound and outbound customer inquiries via phone, email, and chat, ensuring high levels of professionalism and responsiveness.
Review and report on key performance indicators (KPIs) and implement corrective actions as needed to achieve business objectives.
Foster a positive work environment focused on teamwork, accountability, and continuous improvement.
Requirements:
Proven experience in a BDC or sales management role, preferably in the automotive industry.
Strong leadership, coaching, and mentoring skills with the ability to motivate a team to achieve sales and performance goals.
Excellent communication skills, both written and verbal.
Ability to analyze performance data and develop strategies to improve results.
Highly organized with strong time management skills and attention to detail.
Proficient in CRM software, MS Office Suite, and other relevant tools.
Customer-focused mindset with a passion for delivering exceptional service.
Ability to thrive in a fast-paced, target-driven environment.
Preferred Qualifications:
Bachelor's degree in Business Administration, Marketing, or related field (preferred).
Previous experience in a management role within a call center or customer service environment.
Knowledge of digital marketing strategies, including social media and email campaigns.
What We Offer:
Competitive salary with performance-based bonuses.
Health, dental, and vision insurance.
Paid time off and holidays.
Career advancement opportunities in a growing company.
A dynamic and supportive work environment.
How to Apply: Please submit your resume and a cover letter outlining your qualifications and why you would be a great fit for the BDC Manager position!
$71k-113k yearly est. Auto-Apply 60d+ ago
BDC Manager
AM Ford 4.3
Jefferson, OH jobs
Job Description
Position Overview: The BDC Manager will be responsible for overseeing and optimizing the daily operations of the Business Development Center. You will lead a team of BDC representatives, ensuring that they are efficiently generating leads, setting appointments, and providing high-quality customer interactions. This position requires strong leadership skills, an understanding of sales processes, and a focus on customer satisfaction.
Key Responsibilities:
Manage and supervise the BDC team to ensure the efficient and effective execution of all sales and customer service initiatives.
Develop and implement strategies to increase lead generation, conversion rates, and overall sales performance.
Monitor and evaluate the performance of the BDC team using key metrics such as call volume, lead quality, appointment setting, and customer satisfaction.
Provide ongoing training, coaching, and motivation to BDC staff to meet and exceed individual and team targets.
Collaborate with other departments, such as sales and marketing, to ensure smooth communication and alignment of goals.
Handle inbound and outbound customer inquiries via phone, email, and chat, ensuring high levels of professionalism and responsiveness.
Review and report on key performance indicators (KPIs) and implement corrective actions as needed to achieve business objectives.
Foster a positive work environment focused on teamwork, accountability, and continuous improvement.
Requirements:
Proven experience in a BDC or sales management role, preferably in the automotive industry.
Strong leadership, coaching, and mentoring skills with the ability to motivate a team to achieve sales and performance goals.
Excellent communication skills, both written and verbal.
Ability to analyze performance data and develop strategies to improve results.
Highly organized with strong time management skills and attention to detail.
Proficient in CRM software, MS Office Suite, and other relevant tools.
Customer-focused mindset with a passion for delivering exceptional service.
Ability to thrive in a fast-paced, target-driven environment.
Preferred Qualifications:
Bachelor's degree in Business Administration, Marketing, or related field (preferred).
Previous experience in a management role within a call center or customer service environment.
Knowledge of digital marketing strategies, including social media and email campaigns.
What We Offer:
Competitive salary with performance-based bonuses.
Health, dental, and vision insurance.
Paid time off and holidays.
Career advancement opportunities in a growing company.
A dynamic and supportive work environment.
How to Apply: Please submit your resume and a cover letter outlining your qualifications and why you would be a great fit for the BDC Manager position!
$71k-113k yearly est. 22d ago
Floating Manager
Friendly Express 3.6
Hahira, GA jobs
Description:
Job Title: Floating Store Manager
Department: Store Operations
Floating store manager has all the duties of a store manager but does not operate out of one single location. The floating manager travels and visits multiple locations based on the needs of the division on a daily, weekly and monthly basis. The floating manager answers directly to the District Manager and is not a bonused position. When no other store manager is present, they are the manager on duty responsible for decision making and management for personnel, sales/marketing, and general appearance of a store and should perform duties below as acting store manager.
Essential Functions
Recruits and selects store employees. This process includes interviewing and conducting reference checks. Hires store employees, as necessary, with District Manager Approval.
Counsels employees on performance issues and conducts performance appraisals. Recommends merit increases, promotions, demotions, and terminations for store employees to District Manager. Assigns job duties to store employees and ensures assignments are com
Makes schedule for store employees
Ensures in-store communication. Communicates details of all merchandise programs to all store associates.
Checks identification for restricted sales and teaches all employees to do the same.
Maintains inventory and orders items using Friendly Express guidelines.
Ensures vendor deliveries are checked-in using company guidelines.
Enforces effective vendor relation and addresses vendor problems as necessary.
Makes sure all monies are deposited daily and reports are sent to the data entry department in a timely manner.
Monitors activity within store to observe quality of customer service and provide assistance as required.
Provides extraordinary customer service.
Reports immediately all cash shortages to the District Manager.
Resolves customer complaints when possible. Notifies appropriate management of any unresolved complaints.
Ensures the accuracy and addresses discrepancies in daily, weekly, and monthly store reports, including (but not limited to) shift analysis, merchandise reports, inventory control logs, competitive gasoline price surveys, markdowns, cigarette counts and en
Rings customer sales using cash register. Receive money, gives correct change, as needed, and provides customer with receipt. Refunds cash for returned merchandise and/or exchanges merchandise.
Ensures that proper shift change procedures are followed, such as ensuring money is cash drawer is counted at the beginning and the end of a shift.
Uses special equipment to process specialty products, such as money orders, credit card purchases, checks, and lottery sales and redemptions and that store employees are trained to do the same.
Completes, or ensures the completion of bad merchandise form to assist with inventory control. Returns designated unsold merchandise to appropriate vendor.
Ensure proper operation and maintenance of store equipment. Contacts appropriate District Manager and/or Maintenance Department as necessary.
Ensures all areas of store and surrounding grounds are neat, clean, and organized.
Ensures that store is in compliance with health code requirements related to food service handling based on local, state and federal requirements.
Ensures that robbery and incident prevention procedures are followed.
Meets regularly with District Manager to discuss store issues.
Reports all workers' comp and customer accidents in a timely manner.
Responsible for inventory control not to exceed 1.5% of sales.
Oversees the branded food operations in appropriates stores. Should have adequate knowledge to run in times of need.
Assumes other duties and responsibilities as assigned to accommodate store operational needs.
Requirements:
Qualifications
High School diploma or equivalency certificate preferred.
One to three months experience preferred
Basic language and mathematical skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Polite, friendly attitude to deal pleasantly with customers.
Ability to stand for long periods of time. Normal working conditions require standing for operation of cash register and sufficient physical strength and flexibility to bag merchandise, stock, sweep, mop, empty trash, lift up to 20 lbs., clean parking lot,
Willingness to work weekends and evenings as scheduled.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand: use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 10 lbs. and occasionally lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions, extreme cold, and risk of electrical shock.
Disclaimer
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in the are representative only and not exhaustive of the tasks that an employee may be required to perform. Friendly Express, Inc. reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.
$67k-108k yearly est. 9d ago
Part Time Manager (w/Benefits)
Tapestry 4.7
Maine jobs
The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.
Sample of tasks required of role:
SALES:
Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
Endorses, models and develops team to deliver Coach's Selling and Service expectations
Enforces sales strategies, initiatives and growth across all categories
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
Productivity Management: holds sales team accountable for personal sales
Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives
Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results
Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style
Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
Sensitive to customer and team needs and tailors approach by reading cues
Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate
Develops both self and individual product knowledge skills and remains aware of current collections
Understands the positive sales impact staffing has on the business and recruits accordingly
Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth
Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development
Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)
OPERATIONS:
Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively
Demonstrates strong business acumen
Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor
Maintains interior and exterior upkeep of the building with partnership from the corporate office
Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary
Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures
Leverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Competencies required:
Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty.
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Additional Requirements:
Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at **************
$75k-112k yearly est. 60d+ ago
Starbucks Manager (Full Time)
Busch's Inc. 4.4
Brighton, MI jobs
Job Description
Starting Wage- Up To: $21/hr. with experience
???? Food Lovers Unite! ????
Busch's is HIRING and we want you! ???????? Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor!
What's in store?
???? Flexible schedules
???? Employee discounts
???? 401K with company match
???? Tuition reimbursement
???? Daily Pay available
Ready to spice up your job and grow with us? Apply now and let's create the perfect ???? pear together! ????????????????
Specific Accountabilities:
Provide guests with prompt, friendly service including determining their coffee interests and needs.
Educates guests by presenting and explaining the coffee drink menu and answering questions.
Provide quality beverages, whole bean and food products consistently for all guests by adhering to all recipe and presentation standards.
Record drink orders accurately and immediately after receipt into the register system.
Accept guest payment, process credit card charges and make change (if applicable)
Wash and sterilize equipment
Prepare garnishes for drinks
Follow health, safety and sanitation guidelines for all products.
Maintain cleanliness in all areas of the coffee station including counters, sinks, utensils, shelves and storage areas.
Report all equipment problems and maintenance issues to manager.
Stock and replenish inventory and supplies.
Participates in all sales promotions effectively and efficiently.
Interviewing and hiring baristas.
Planning, assigning and directing work.
Assisting baristas to maximize sales and guest service through coaching, counseling, evaluations, and mentoring.
Ordering and receiving product.
Demonstrate behaviors that will win guests for life.
Demonstrate personal accountability for meeting expectations, goals, and quality of work.
Communicate clearly and in a timely manner and use constructive feedback to make improvements.
Work together as one team by recognizing accomplishments, demonstrating respect and appreciation, and actively helping others.
Execute with operational integrity by anticipating problems, taking preventative measures, and adapting to changes that improve our operations or guest experience.
Consistently follow Busch's policies and procedures.
Share our passion for our products by being familiar with our products and services and actively seeking and sharing that information.
Requirements:
High school diploma
Must be AST-certified
Proficient communication and interpersonal skills, including written, verbal and listening skills
Proficient selling skills, including the ability to ask questions, listen, and make product recommendations
Proficient merchandising skills including fresh and appealing displays in service, self-service and bakery areas and effective cross merchandising throughout the store
Proficient cleaning abilities to meet sanitation and visual standards
$21 hourly 11d ago
Part Time Manager (w/Benefits)
Tapestry, Inc. 4.7
Kittery, ME jobs
The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.
Sample of tasks required of role:
SALES:
Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
Endorses, models and develops team to deliver Coach's Selling and Service expectations
Enforces sales strategies, initiatives and growth across all categories
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
Productivity Management: holds sales team accountable for personal sales
Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives
Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results
Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style
Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
Sensitive to customer and team needs and tailors approach by reading cues
Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate
Develops both self and individual product knowledge skills and remains aware of current collections
Understands the positive sales impact staffing has on the business and recruits accordingly
Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth
Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development
Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)
OPERATIONS:
Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively
Demonstrates strong business acumen
Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor
Maintains interior and exterior upkeep of the building with partnership from the corporate office
Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary
Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures
Leverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Competencies required:
Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty.
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Additional Requirements:
Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at **************
Req ID: 117665
$75k-113k yearly est. 60d+ ago
Floating Manager
Friendly Express 3.6
Walthourville, GA jobs
Description:
Job Title: Floating Store Manager
Department: Store Operations
Floating store manager has all the duties of a store manager but does not operate out of one single location. The floating manager travels and visits multiple locations based on the needs of the division on a daily, weekly and monthly basis. The floating manager answers directly to the District Manager and is not a bonused position. When no other store manager is present, they are the manager on duty responsible for decision making and management for personnel, sales/marketing, and general appearance of a store and should perform duties below as acting store manager.
Essential Functions
Recruits and selects store employees. This process includes interviewing and conducting reference checks. Hires store employees, as necessary, with District Manager Approval.
Counsels employees on performance issues and conducts performance appraisals. Recommends merit increases, promotions, demotions, and terminations for store employees to District Manager. Assigns job duties to store employees and ensures assignments are com
Makes schedule for store employees
Ensures in-store communication. Communicates details of all merchandise programs to all store associates.
Checks identification for restricted sales and teaches all employees to do the same.
Maintains inventory and orders items using Friendly Express guidelines.
Ensures vendor deliveries are checked-in using company guidelines.
Enforces effective vendor relation and addresses vendor problems as necessary.
Makes sure all monies are deposited daily and reports are sent to the data entry department in a timely manner.
Monitors activity within store to observe quality of customer service and provide assistance as required.
Provides extraordinary customer service.
Reports immediately all cash shortages to the District Manager.
Resolves customer complaints when possible. Notifies appropriate management of any unresolved complaints.
Ensures the accuracy and addresses discrepancies in daily, weekly, and monthly store reports, including (but not limited to) shift analysis, merchandise reports, inventory control logs, competitive gasoline price surveys, markdowns, cigarette counts and en
Rings customer sales using cash register. Receive money, gives correct change, as needed, and provides customer with receipt. Refunds cash for returned merchandise and/or exchanges merchandise.
Ensures that proper shift change procedures are followed, such as ensuring money is cash drawer is counted at the beginning and the end of a shift.
Uses special equipment to process specialty products, such as money orders, credit card purchases, checks, and lottery sales and redemptions and that store employees are trained to do the same.
Completes, or ensures the completion of bad merchandise form to assist with inventory control. Returns designated unsold merchandise to appropriate vendor.
Ensure proper operation and maintenance of store equipment. Contacts appropriate District Manager and/or Maintenance Department as necessary.
Ensures all areas of store and surrounding grounds are neat, clean, and organized.
Ensures that store is in compliance with health code requirements related to food service handling based on local, state and federal requirements.
Ensures that robbery and incident prevention procedures are followed.
Meets regularly with District Manager to discuss store issues.
Reports all workers' comp and customer accidents in a timely manner.
Responsible for inventory control not to exceed 1.5% of sales.
Oversees the branded food operations in appropriates stores. Should have adequate knowledge to run in times of need.
Assumes other duties and responsibilities as assigned to accommodate store operational needs.
Requirements:
Qualifications
High School diploma or equivalency certificate preferred.
One to three months experience preferred
Basic language and mathematical skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Polite, friendly attitude to deal pleasantly with customers.
Ability to stand for long periods of time. Normal working conditions require standing for operation of cash register and sufficient physical strength and flexibility to bag merchandise, stock, sweep, mop, empty trash, lift up to 20 lbs., clean parking lot,
Willingness to work weekends and evenings as scheduled.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand: use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 10 lbs. and occasionally lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions, extreme cold, and risk of electrical shock.
Disclaimer
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in the are representative only and not exhaustive of the tasks that an employee may be required to perform. Friendly Express, Inc. reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.
$67k-107k yearly est. 20d ago
Starbucks Manager (Full Time)
Busch's, Inc. 4.4
Rochester Hills, MI jobs
Starting wage up to:$20.40/hr with experience Food Lovers Unite! Busch's is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor! What's in store? * Flexible schedules * Employee discounts
* 401K with company match
* Tuition reimbursement
* Daily Pay available
Ready to spice up your job and grow with us? Apply now and let's create the perfect pear together!
Specific Accountabilities:
* Provide guests with prompt, friendly service including determining their coffee interests and needs.
* Educates guests by presenting and explaining the coffee drink menu and answering questions.
* Provide quality beverages, whole bean and food products consistently for all guests by adhering to all recipe and presentation standards.
* Record drink orders accurately and immediately after receipt into the register system.
* Accept guest payment, process credit card charges and make change (if applicable)
* Wash and sterilize equipment
* Prepare garnishes for drinks
* Follow health, safety and sanitation guidelines for all products.
* Maintain cleanliness in all areas of the coffee station including counters, sinks, utensils, shelves and storage areas.
* Report all equipment problems and maintenance issues to manager.
* Stock and replenish inventory and supplies.
* Participates in all sales promotions effectively and efficiently.
* Interviewing and hiring baristas.
* Planning, assigning and directing work.
* Assisting baristas to maximize sales and guest service through coaching, counseling, evaluations, and mentoring.
* Ordering and receiving product.
* Demonstrate behaviors that will win guests for life.
* Demonstrate personal accountability for meeting expectations, goals, and quality of work.
* Communicate clearly and in a timely manner and use constructive feedback to make improvements.
* Work together as one team by recognizing accomplishments, demonstrating respect and appreciation, and actively helping others.
* Execute with operational integrity by anticipating problems, taking preventative measures, and adapting to changes that improve our operations or guest experience.
* Consistently follow Busch's policies and procedures.
* Share our passion for our products by being familiar with our products and services and actively seeking and sharing that information.
Requirements:
* High school diploma
* Must be AST-certified
* Proficient communication and interpersonal skills, including written, verbal and listening skills
* Proficient selling skills, including the ability to ask questions, listen, and make product recommendations
* Proficient merchandising skills including fresh and appealing displays in service, self-service and bakery areas and effective cross merchandising throughout the store
* Proficient cleaning abilities to meet sanitation and visual standards