BJCC jobs in Birmingham, AL - 21 jobs

Senior Director of Complex Operations
Birmingham Jefferson Convention Complex 3.6
Birmingham Jefferson Convention Complex job in Birmingham, AL
ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama's Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit ************* Summary/Objective The Senior Director of Complex Operations will lead, direct, manage, supervise, and coordinate the activities and responsibilities of the BJCC's event services and operations divisions within the Birmingham Jefferson Convention Complex (BJCC). The BJCC's ownership and oversight consists of: Protective Stadium Legacy ArenaTwo performing arts halls of 3,000 seats and 1,000 seats Convention Center with 340,000 square feet of exhibit, convention and meeting space Sheraton Birmingham HotelWestin Birmingham HotelUptown Entertainment DistrictForm Building (10-story office tower) City Walk BHAM (32-acre public space) Coca Cola Amphitheater (built and owned by the Authority, managed by Live Nation) The Senior Director of Complex Operations oversees the event services and operations divisions which consists of event management, event logistics and setup/conversions, public safety, parking, custodial and contract oversight to the providers of food and beverage/catering services, audio visual services, IATSE and other theatrical and stage labor organizations and event staffing providers. This position will also be responsible for the effective coordination of all operating and support departments and assigned activities with other divisions, departments, internal (vendor) partners and outside agencies; and to provide highly responsible and complex administrative support to the Executive Director & CEO. This position is responsible to maintain a superior level of customer service and effective relationships with all clients and internal partners, development of policies, procedures, and programs for achieving the customer experience and operational goals set by the Executive Director & CEO and providing the highest level of management, integrity and service to clients and the general public by performing the following duties personally or through subordinates. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: Technical Expertise and Knowledge Demonstrates an advanced performance ability to lead and manage a large convention complex's sales, events, operations and contract management. Essential functions may include but are not limited to: Assumes management responsibility for all services and activities of the BJCC's operations division comprised of event management, event logistics and setup/conversions, public safety, parking, custodial and contract oversight to the providers of food and beverage/catering services, audio visual services IATSE and other theatrical and stage labor organizations and event staffing providers. Plans, directs, coordinates, and reviews the work plan for assigned complex teammates; assigns work activities, projects, and programs; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems. Participates in the development and administration of the annual budget; participates in the forecast of funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures; implements adjustments. Maintains excellent relationships with hotel partners. Administers facility contracts; monitors and ensures compliance with contract provisions; administers other vendor and service company contracts including but not limited to: concessions and catering services, event staffing, contract security, audio visual and rigging services. Participates in site tours and other operational activities that support the efforts of the Sales and Marketing division in maximizing revenue opportunities for the BJCC. Provides responsible staff assistance to the Executive Director & CEO; conducts a variety of organizational studies, research and benchmarking efforts, and event related competitive market studies; recommends modifications to convention center programs, policies, and procedures as appropriate. Establishes and maintains quality assurance audits to ensure consistent service delivery across all venues, including event execution, facility readiness, emergency preparedness, and guest experience. Champions continuous improvement initiatives, using data and post-event analytics to proactively drive operational enhancements. May be required to perform additional or different functions from those set forth in this job description, to address business needs and changing business practices. Leadership and Teamwork Demonstrates an advanced ability to effectively lead teams, model desired leader and team behaviors, resolve conflict and create a positive corporate culture. Essential functions may include but are not limited to: Assumes management responsibility for all services and activities of the BJCC's operations division. Attends and participates in professional group meetings; maintains awareness of new trends and developments in the field of convention center, stadium, arena and services operations; incorporate new developments as appropriate. Directs staff to ensure a smooth, efficient transition of clients following contracting through event completion. Ensures that the responsibilities, authority and accountability of all direct reports are defined and understood. Evaluates performance of direct reports for compliance with established policies and objectives of the department and contributions in attaining objectives. Manages and participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends and administers policies and procedures. Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends, within departmental policy, appropriate service and staffing levels. Selects, trains, motivates and evaluates personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements disciplinary and termination procedures. Maintains, at all times, high standards, positive attitude, and business professional appearance. Decision Making and Problem Solving Demonstrates an advanced ability to strategize, formulate, gather, analyze, interpret and evaluate complex information, follow complex instructions, and effectively resolve complex challenges associated with the work. Chooses best solutions to solve problems, and makes independent decisions and addresses issues, complaints, and needs as part of the decision-making process. Essential functions may include but are not limited to: Understands the organizational mission, structure, facilities, policies, rules, regulations, procedures, programs, services, etc., to ensure a comprehensive strategic approach to sales and operations efforts. Meets deadlines, defines, measures and evaluates sales initiatives and program results. Prioritizes and sets deadlines for one's own work and work of team members. Responds to customer inquiries and resolves difficult and sensitive complaints; thinks and acts critically, creatively and strategically. Communication and Guest Service Demonstrates an advanced ability to effectively and persuasively communicate in writing and orally, representing the BJCC brand to guests, the public, government and other external sources. Essential functions may include, but are not limited to: Develops, maintains and enhances a positive and effective image of the BJCC through relationship building with guests, clients and industry partners. Effectively communicates in writing and orally, listens, speaks and interacts in a tactful and persuasive manner. Serves as a liaison for the Convention Center Operational Division with other divisions, departments, and outside agencies; negotiates and resolves significant and controversial issues. Leads the review of post-event client surveys, ensuring responses are analyzed and corrective actions are implemented across operations, public safety, and event services. Represents the facility at meetings, trade shows, and conferences for events, sponsorships, community outreach and appropriate related industry groups as requested by the Executive Director and CEO. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Financial Administration, Project Management, Sales Skills, Business Alignment, Employee Development, Fiscal Accountability, People Management, Budget, Problem Solving, Initiative, Innovation, Learning and Development Work Environment This environment is fast paced and moderately demanding. Work is typically performed indoors, in a temperature-controlled office setting. Physical Demands Duties require extended periods of sitting. Limited amount of physical effort such as walking, standing, climbing, bending, stooping, squatting, and kneeling. Ability to lift up to 30lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity. Position Type/Expected Hours of Work This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed. Occasional nationwide travel to attend meetings and industry/association meetings. Required Education and Experience AGM or GM from a public assembly facility, preferably a convention center, arena or stadium with a minimum of ten (10) years increasingly responsible experience in venue management, including at least five (5) years within the senior executive level of administration with responsibility in the areas of event management, operations, third party vendor and contract management. Bachelor's degree from an accredited college or university with preferred course work in facility management, business administration, public administration or a related field. Industry certification(s) strongly preferred: IAVM Certified Facilities Executive (CFE), graduate of Oglebay's Venue Management School (VMS) and/or Graduate Institute (VMS-GI), Certified Meeting Professional (CMP) and/or Certified in Exhibition Management (CEM). Valid State Driver License. Additional Eligibility Qualifications Ability to strategically and critically think, use good judgment, problem solve, plan and coordinate programs. Exceptional leadership skills and strategic decision-making skills. Ability to think creatively and practically to develop execute and implement business strategies. Ability to coordinate actions of multiple departments to ensure smooth operation of events. Knowledge of the essential operational characteristics such as services and activities of convention center sales, event services and operations programs. A comprehensive understanding of financial management of convention centers from both the revenue and expense perspectives. Knowledge of the principles and practices of facilities management, program development and administration. Ensures organization and management practices are applied to the analysis and evaluation of programs, policies and operational needs. Extensive knowledge of modern and complex principles and practices of the convention/trade show industry, services program development and administration, public administration theory, principle and practices and their application to a wide variety of convention center operational programs. Practical knowledge of architectural and construction techniques, principles of real estate, general law, leasing and fiscal planning. Knowledgeable in pertinent legal and contract requirements, principles and practices of municipal budget preparation and administration. Skilled in employment relations, supervision, training and performance evaluation. Knowledge of pertinent federal, state and local laws, codes and regulations. Extensive knowledge of industry processes and standards of direct sales experience in a hotel, convention center, arena or large public facility or leading sales and services from a destination marketing organization from major convention destination. Knowledge of computerized software and programs associated with the work/industry and electronic ticketing software (Ticketmaster preferred). Experience working with Feld Entertainment, AEG Live, Live Nation, and other concert and family show promoters. Maintains peak performance levels under pressure and in a dynamic work environment. Ability to oversee and participate in the management of a comprehensive convention center sales and event services program. Proficient ability to oversee, direct and coordinate the work of lower-level staff; select, supervise, train and evaluate staff. Ability to participate in the development and administration of division goals, objectives and procedures. Adept in preparing and administering large program budgets with the ability to prepare clear and concise administrative and financial reports. Ability to provide administrative and professional leadership and direction to the Services Division of the BJCC. Demonstrates the ability to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Must be able to research, analyze, and evaluate new service delivery methods and techniques. Ability to interpret and apply federal, state, and local policies, procedures, laws and regulations.
$107k-148k yearly est. Auto-Apply 5d ago

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Assistant Director of Finance
Birmingham Jefferson Co 3.6
Birmingham Jefferson Co job in Birmingham, AL
ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama's Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit ************* Summary/Objective The Assistant Director of Finance for the BJCC is responsible for supporting the organization's accounting principles, procedures and initiatives. Assist with supporting accounts receivable, accounts payable, investments, long-term debt, general ledger and event settlements. Prepare financial reports and audit schedules. Perform financial research and analysis as requested by the Senior Director of Finance. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: Responsible for general ledger account reconciliations and necessary adjustment. Responsible for month-end and year-end general ledger closing and review of working papers prepared by other accountants in the department. Responsible for event settlement functions related to ticket reports and event charges. Assist with preparing annual plan, projections and budget. Ensure compliance with Generally Accepted Accounting Principles (GAAP). Responsible for recording long-term debt transactions and reconciliation of debt service investment accounts. Responsible for preparing and reviewing monthly financial reports submitted to Director of Finance before the Board's regular meeting. Assist with implementing and management of the new accounting software system. Assist with ensuring compliance with organization's policies and applicable laws. Ensure all organizational policies and guidelines are adhered to and administered correctly. Responsible for preparing work papers and schedules for annual financial statement audit. Responsible for demonstrating the organization's core values and using performance management principles to continuously improve the department and organization's effectiveness, efficiency, services. This includes but is not limited to participating in improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep current on processes, information, etc. Champion and ensure the administration of safe work practices and operations. Maintain and protect sensitive and confidential financial information. Perform all work safely in accordance with established safety policies and procedures. Performs other duties as required. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Change Management, Job Knowledge, Financial Administration, Strategic Thought, Problem Solving, Initiative, Problem Solving, Business Alignment, Employee Development, People Management, Fiscal Accountability, Learning and Development Work Environment This environment is fast paced and moderately demanding. Work is typically performed indoors, in a temperature-controlled office setting. Physical Demands Duties require extended periods of sitting. Limited amount of physical effort such as walking, standing, climbing, bending, stooping, squatting, and kneeling. Ability to lift up to 30lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity. Position Type/Expected Hours of Work This is a full-time position. Normally, Monday-Friday regular business hours. Occasional travel local to attend meetings and industry/association meetings. Required Education and Experience Minimum of ten (10) years related knowledge, experience, and skills in accounting and finance experience in a governmental agency, public employer, or other municipality is required with a preferred minimum three (3) years supervisory experience. Bachelor's degree from an accredited college or university with emphasis in accounting, finance, business management, public administration or a related field. Industry certification(s) and accreditation strongly preferred: Certified Public Accountant (CPA). Valid State Driver License. Due to the significant fiduciary responsibilities of this position, the offer will be contingent on an additional satisfactory credit check. Additional Eligibility Qualifications Demonstrates excellent time management and organizational skills with an attention to details. Ability to work ethically and maintain confidentiality. Exceptional understanding of applicable bid laws and Alabama Ethic laws ensuring compliance with all local, state, and federal laws. Ability to act within established accounting principles and best practices with the BJCC best interest. Must possess superb verbal and written communication skills, with the ability to clearly speak and write Business English. Ability to establish and maintain effective relationship with vendors and the public. Ability to build effective relationships, both internally and externally, by representing BJCC in a professional manner in all endeavors. Ability to apply accounting principles to the maintenance of complex fiscal and accounting records. Knowledge of budgeting procedures including forecasting and monitoring. Must have excellent computer skills to include Microsoft Office and using spreadsheets and accounting software. Knowledge of principles and best practice of modern finance and accounting principles in a public organization. Ability to strategically and critically think, use good judgment, problem solve, plan and coordinate programs. Must have the ability to manage finances for capital improvement projects, bond indentures, and actively engage and make recommendations as part of the group strategic planning process. Must have knowledge of procurement policies and procedures consistent with state Bid Laws. Knowledgeable of risk management and governmental regulations governing accounting practices, to include, Network Security, Credit card standards, etc. Knowledgeable of tools for financial forecasting. Must have the ability to calculate figures and amounts, event settlement costs, rental fees, discounts, interest, commissions, proportions, percentages, etc.. Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Must have an aptitude for performing numerical analysis of data and formulate conclusions and/or solutions. Ability to use logic to define a problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations. Ability to create, analyze and interpret financial statements, reports and documents. Exceptional leadership skills and strategic decision-making skills. Ability to think creatively and practically to develop execute and implement business strategies. The ability to communicate complex financial concepts and expectations in a clear manner that drives results. Maintains peak performance levels under pressure and in a dynamic work environment. Prior auditing experience is a plus.
$51k-71k yearly est. Auto-Apply 14d ago
Public Safety Ambassador (Unarmed Security Officer)
Birmingham Jefferson Co 3.6
Birmingham Jefferson Co job in Birmingham, AL
Job Description ABOUT CITYWALK BHAM: The recent completion of Birmingham's I-59/20 Central Business District (CBD) Interstate bridges brings about a renewed focus on the space underneath the bridges known as City Walk BHAM. The goal of City Walk BHAM is to provide a space to assist in reconnecting Birmingham and create a destination and common area open to all citizens. City Walk BHAM spans 10 city blocks, from 15th St N to 25th St N - almost a mile in length. The entire area encompasses 31 acres, which will provide a space to assist in connecting Birmingham. Summary/Objective The Public Safety Ambassador at CityWalk BHM (CWB), will play a vital role in maintaining safety and security within CityWalk at the BJCC by patrolling the area in a visible manner, protecting and preserving the environment within CWB by enforcing rules, educating visitors, conducting patrols, providing visitor services like tours and information, and responding to emergencies, all while ensuring the safety and enjoyment of CWB guests; essentially acting as a steward of CWB and a frontline representative to the public. Public Safety Ambassadors will patrol CWB on foot or via bicycle, golf cart, motor vehicle, or Trikke as assigned by post orders acting as a visible uniformed presence to deter unwanted activity, while providing information, assistance and direction to visitors. Work is conducted completely outdoors. Essential Duties/Responsibilities Enforces CWB rules, regulations and responds to violations related to safety and security. Conducts patrols throughout CWB to ensure visitor safety, monitors for potential hazards, maintain the site, and remove litter. Circulate throughout City Walk BHAM by following post orders and instructions, ensuring safety and security for all and visitors and personnel. Identify, report, and respond to safety and security violations, suspicious activity, or criminal behavior. Responds to accidents, medical emergencies, search and emergency operations. Assist with crowd control during events and act as a deterrent to crime through visible patrol. Maintain positive working relationships with internal, external partners, and guests at CWB Contact supervisor or manager if issues arise beyond your scope or ability to resolve. Work closely with local law enforcement to address security concerns and criminal activity. Operate a bicycle, golf cart, motor vehicle or Trikke, and associated equipment in all weather conditions to make rounds and be visible. Maintain a strong knowledge of security best practices and use of security equipment. Communication and Customer Service Provide proactive customer service by assisting visitors, tenants, and other stakeholders in a courteous, welcoming and professional demeanor. Prepare and submit clear, accurate, and thorough incident reports and documentation as required. Provides an exceptional guest experience by answering guest questions and providing customer support as required. Responds to complaints from guests and attendees by gathering pertinent information and communicating with management to resolve problems or satisfy customers. Communicate effectively and appropriately using a 2-way radio. Escort visitors and team members as needed for assistance and protection. Demonstrate professional communication skills (in person, by phone, and email) when interacting with the public, staff, and external partners. Complete reports and logs such as incident reports, daily activity reports (DARs), and other security documentation. Effectively listen, understand, and resolve issues or complaints while maintaining positive relationships with customers and the public. Assists with administering, collecting and compiling guest experience feedback surveys to identify trends, measure experience satisfaction levels, and identify actionable improvements to enhance overall guest experience. Environment and Maintenance Ensure surveillance cameras are operational and monitored as assigned. Opens/unlocks assigned areas including restrooms, inspecting area for cleanliness and equipment is well-maintained. Close/secure assigned venue areas, conducting closing inspection to ensure cleanliness and equipment is well maintained. At closing ensures all visitors have exited the area and the venue is vacant. Inspects venue for graffiti, unattended belongs and debris, promptly reporting for repair or disposal. Promptly reports mechanical defects, system failures or damage of playground equipment, restroom facilities and other noticeable concerns for repair to the manager. Promptly reports any safety hazards or concerns to the manager. Ability to anticipate grounds, housekeeping and event needs in addition to being proactive in correcting problems, communicating issues, devising solutions, etc. Maintains a record of visitors and/or event attendees as required by management. Technical Expertise and Security Knowledge While on duty survey the area for unwanted behavior or criminal activity and report as assigned via established communications methods. Must have the ability to accurately communicate descriptions of persons, vehicles, clothing, and other similar identifiers. Requires the ability to think quickly and make sound decisions with excellent surveillance and observation skills. Must have the ability to firmly and courteously request compliance to persons violating low level quality of life crimes, such as aggressive panhandling, non-aggressive panhandling, loitering, disruptive behavior, etc. Exhibit expertise in security procedures, including bike patrol techniques, equipment usage, and emergency response actions. Evaluate situations independently and use sound judgment to resolve issues in a timely manner. Make recommendations to management on security improvements or concerns for enhanced public safety. Perform security patrols, identify safety violations, and maintain a visible presence to deter criminal activity. Work closely with local law enforcement to prevent crime and assist victims. Utilize modern security tools, equipment, and technology to complete tasks efficiently. Performs other duties as required. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Adaptability, Risk Assessment, Detail Orientated, Problem Solving, Responsiveness, Dependability, Safety Focus, Organizational Skills, Training and Development. Work Environment This position is fast paced and may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is outdoors and exposed to the elements (heat, rain, etc.). Physical Demands Position requires lifting, climbing, carrying, bending, stooping, running, squatting, and kneeling for extended periods of time. Extensive walking and or standing. Ability to lift up to 50-pound items with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for extended periods of time. Must have the physical capacity and ability to ride a bike and/or traverse continuously during post. Must be able to conduct sustained foot patrols and/or extended stationary (standing/sitting) post assignments, required. Ability to respond quickly to security issues across the facility. Must remain calm and professional in crisis or stressful situations. Physical stamina and the ability to work outdoors in various weather conditions. Position Type/Expected Hours of Work Full and Part-time positions; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed. Required Education and Experience Minimum of three (3) years' experience in security, military or law enforcement, with one (1) year face-to-face customer service experience preferred. High School Diploma or G.E.D. is required. Valid State of Alabama Driver License. Must be physically able to ride a bicycle for a minimum of 15 miles per day. Must be able to walk and stand for long periods of time & work outside in the elements. Additional Eligibility Qualifications Capable of working independently without continuous supervision. Ability to speak, read, and write the English language. The ability to think quickly and make sound decisions under pressure in all safety and security matters is essential. Demonstrate a strong work ethic and commitment to safety and security. Ability to enforce CWB rules and polices. Ability to remain calm in emergency situations. Excellent surveillance and observation skills. Demonstrate the ability to interact with the public in a professional, positive and confident manner. Must be able to develop written incident reports and property condition reports. As well as create and read a daily written report to document shift activities. Write detailed reports of damage, incidents, incident logs, and security records. Working knowledge of the occupational hazards and applicable safety precautions associated with assigned work. Effectively manage conflict in a diplomatic and professional manner. Proficient with basic computer and general office equipment including but not limited to computer, telephone, copier/fax machine, calculator, etc.
$26k-32k yearly est. 29d ago
Athletic Turf Assistant Manager
Birmingham Jefferson Co 3.6
Birmingham Jefferson Co job in Birmingham, AL
ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama's Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit ************* Summary/Objective The Athletic Turf Assistant Manager provides leadership and oversight of the Protective Stadium turf operations, ensuring the playing surface, surrounding grounds, and related facilities meet the highest standards for safety, performance, and appearance. This role manages the daily operations of the Sports Turf team, supervises the Sports Turf Supervisor, and coordinates with the Assistant Director of Stadium Operations to develop and implement short- and long-term turf management strategies. The Assistant Sports Turf Manager is accountable for scheduling, budgeting, vendor coordination, compliance with industry standards, and ensuring the field is game-day and event ready. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: Leadership & Supervision Provide direct supervision to the Sports Turf Supervisor and supporting team, offering guidance, coaching, and performance feedback to develop team members' skills and ensure adherence to policies. Manage staffing recruitment, onboarding, scheduling, labor assignments, and workload distribution across the Sports Turf team. Foster a culture of safety, accountability, and continuous improvement. Lead staff training and professional development initiatives. Operations & Turf Management Oversee and direct all aspects of artificial turf management, including painting, scrubbing, infill, grooming, shock pad, drainage systems, and turf repair and replacement projects as needed. Supervises Field Conversion Team to ensure Protective Stadium's field is well maintained, protected and game-day ready for each sporting event. Advanced knowledge of sports turf maintenance methods, practices and equipment. Ensure compliance with NCAA, NFL, FIFA, and other governing body standards for field layout, measurements, and surface requirements. Review and approve field marking plans, paint schemes, and logo applications prior to execution. Direct and evaluate field conversions between sporting events, concerts, and other uses of the stadium. Manages time of self and teammates, appropriately. Supervise maintenance and protection of the turf surface during non-sporting events and special functions. Strategic Planning & Budgeting Assist in the development and oversight of the annual turf operations budget, including labor, materials, and equipment expenses. Manage inventory control for turf supplies, paint, paint remover, infill, and field equipment. Develop long-term turf renovation and replacement plans in coordination with Stadium Operations leadership. Maintains department files, expense reports, and records as required. Source vendors, evaluate bids, and coordinate service contracts related to turf maintenance and equipment servicing. Equipment & Facility Oversight Ensure proper operation, preventive maintenance, and repair of specialized turf and field equipment including, but not limited to: paint machines, groomers, tractors, padding, goal posts, staircases, and camera platforms. Implement asset management and lifecycle tracking for turf and field equipment. Ability to make and oversee small repairs to equipment and engines as needed. Oversee compliance with OSHA and facility safety standards regarding equipment and chemical use. Collaboration & Event Support Serve as a liaison between turf operations, stadium operations, and event management teams. Responsible for field gameday field measurement, marking and paint markings are accurate and completed in a timely fashion. Responsible for final review and approval of stenciling and painting logo field applications prior to gameday. Partner with collegiate and professional sports organizations to accommodate unique field requirements. Support event-day operations including field preparation, sideline setup, stadium tables, chairs, tents, stages, signage, and post-event cleanup. Respond to urgent or emergency turf issues and provide expert solutions. Responds to requests from management, vendors, event organizers and team members in a timely manner. Will attend meetings and training opportunities as required Perform other tasks as assigned. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Job Knowledge, Technical Skills, Dependability, Detail Orientated, Organizational Skills, Safety Focus, Responsiveness, Strategic Thought, Results Oriented, Training and Development Work Environment This environment is fast paced and moderately demanding. Thrives in a fast-paced, evolving environment. Work is typically performed outdoors, regularly exposed to wet and/or humid conditions and outside weather conditions. Physical Demands Duties require extended periods of standing and walking. Limited amount of physical effort such as walking, standing, climbing, bending, stooping, squatting, and kneeling. Ability to lift up to 50lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity. Requires essential motor skills to operate equipment used in sports turf operations including forklifts. Position Type/Expected Hours of Work This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed. Required Education and Experience Minimum of five (5) years related knowledge, experience, and skills in sports turf maintenance and field marking or equivalent combination of education and experience with at least two (2) years in a supervisory capacity preferred Requires a minimum of three (3) years' experience in field marking, measuring, logo stenciling and painting. High School Diploma or G.E.D. Trade or technical school training in related discipline preferred. Certification ins sports turf maintenance or equivalent is strongly preferred Valid State of Alabama Driver License is required. Additional Eligibility Qualifications Maintain excellent customer services and communication skills with co-workers, clients and guests. High level of understanding of the sport's governing bodies' requirements for field layouts and markings. Must be able to work independently and be self-motivated. High degree of familiarity with and ability to use and maintain sports turf maintenance equipment. Ability to safely operate a forklift (certification preferred or the ability to gain certification), hand trucks, tools and equipment. The ability to understand the sequence of all field element and their functions as to expedite the installation/dismantling process. Knowledge of the occupational hazards of building trades and of necessary safety precautions. Ensures that safety and risk management practices are followed in the performance of all work. Ability to problem solve and resolve client concerns. Demonstrates excellent time management and organizational skills. Must maintain exceptional safety practices when operating company vehicles or working near congested vehicle traffic. Must be willing to report any safety violation or potential safety hazards to management and act to remove or minimize any safety violations or hazards that within one's ability. Strong attention to detail, problem-solving, analytical and decision-making skills required. Must possess superb verbal and written communication skills, with the ability to clearly speak and write Business English. Basic computer skill including Microsoft products preferred.
$30k-68k yearly est. Auto-Apply 8d ago
Chef
Venuworks of Pelham Alabama 3.5
Pelham, AL job
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. SUMMARY Responsible for all management of Pelham Civic Complex (“Building”) food services, food quality, guest service standards, and sanitation standards in all F&B areas including but not limited to; all Kitchens, Concessions, VIP Suites, Party Decks, Conference Center, Premium Bars, Kiosks and Artist, Crew or Team Catering. Coordinates hiring, scheduling and directs training of all food service employees in food preparation and other activities as needed. The Chef is responsible for ordering, receiving, storage, inventory of all foods and ensuring proper preparation of all foods, and food related regulations, quality standards and adheres with all VenuWorks sanitation standards ensuring an efficient, timely, and profitable operation by performing duties and responsibilities personally or through subordinate managers and/or supervisors. The Chef must have the ability to work varied hours/days, including evenings, weekends and holidays as needed. Schedule varies and is subject to change. Shifts and hours are based on event requirements and this position requires event presence and support. ESSENTIAL RESPONSIBILITIES include the following. 1. Plan and direct all functions of kitchen administration, food production planning, menu developing and pricing of all F&B guest services, concessions, premium bars, event party decks, lounges, related F&B service areas, and culinary departments, to ensure F&B Dept. meets the daily needs of the venue operations and budgetary goals related to food preparations and provided services. 2. Ensure consistent presentation and best quality of all food and beverage products and services throughout the venue, and other related areas for all events at all times daily. 3. Assist in establishing and achieving predetermined food service profit objectives and desired standards of quality food, cleanliness, and timing. 4. Implement effective controls of food cost and labor costs. 5. Responsible for quality of food products, food handling, kitchen team building, training of all food positions and maintaining professional work procedures. 6. Create and nurture an environment that emphasizes motivation, empowerment, teamwork, and a passion for providing the best in quality foods, while being readily available & approachable for all team members. 7. Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery planning. Always extend professionalism and courtesy to guests. 8. Create, establish, and plan menus including all catering, banquet, concessions, VIP and backstage catering areas. 9. Implement training programs and recipe cards for all foods prepared in the facility including item ingredients, target product costs and preparation methods to include Hazard Analysis Critical Control Point (HAACP) and proper sanitation guidelines. 10. Maintain professional vendor relationships with-in local community, assure timely delivery and maintain inventory of all food needs of the facilities; maximize product availability, minimize waste to control food costs while achieving and improving upon budgeting guidelines. 11. Plan kitchen team schedules and supervision of all kitchen employees to maximize productivity while minimizing labor costs to achieve and improve upon budgeted guidelines. 12. Carry out supervisory responsibilities in accordance with the VenuWorks policies and applicable laws; interview, hire, train and supervise employees including non-profit groups; assign and direct work and work locations; address complaints and resolve problems. 13. Work with sales and event planners on customization of menus and culinary experiences for all events, conferences and meetings to ensure sales goals are obtained. OTHER DUTIES 1. Orders and ensures preparation of all food for all areas to specifications before and during all events: Estimate kitchen staffing and product requirements meet or exceed expectations. 2. Properly manages food, supplies and labor line accounts in accordance with budgetary requirements. 3. Ensures proper food temperatures are maintained, food is stored correctly, labeled and dated in all food service and storage areas. 4. Ensures freshness and quality of all menu items for all areas. Packages all products to proper specifications. Performs opening, closing and side work duties as needed or instructed and according to proper guidelines. Makes sure all food areas are maintained, stocked, inventoried, set-up, prepped and ready for each event according to service times and clients' expectations. 5. Keeps all catering, kitchen and concessions food service equipment in safe working order, clean, organized, sanitized and sufficiently stocked. 6. Follows and upholds all health codes and sanitation regulations in accordance with local, state and company requirements. 7. Use waste control guidelines and record all waste on spoilage sheets. 8. Work closely with the venue leadership team to deliver overall food quality and service standards to all events. 9. Directly reports to Executive Director of the Building. 10. The Cook and the Sous-Chef directly report to the Chef. 11. Actively maintains community involvement in local and charitable organizations. 12. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES Responsible for the overall direction, coordination, and evaluation of the kitchen in accordance with the organization's policies and applicable laws. Carries out supervisory responsibilities in accordance with VenuWorks policies and applicable laws. Responsibilities include interviewing, hiring, training and supervising employees; assigning and directing work and work locations; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Ensures all food preparation and presentation standards are met in accordance with proper procedure and safety measures. Provides an exciting and energetic atmosphere, leading the culinary team by example daily and during event service. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Qualified applicants must be available to work nights and weekends, and occasionally holidays. 1. Customer Focus: Is dedicated to meeting and/or exceeding the expectations and requirements of internal and external customers. 2. Integrity and Trust: Is widely trusted and is seen as a truthful individual who keeps confidences, admits mistakes, doesn't misrepresent him/herself and is highly respectful of others. 3. Communication: Consistently exhibits courteous, respectful, non-defensive and appropriate communications. Presents information in a concise and understandable format. 4. Teamwork: Works cooperatively with others in the accomplishment of joint tasks and common objectives. Contributes to a positive work environment, fosters collaboration and provides a tangible contribution. 5. Ability to organize workflow and meet established deadlines. EDUCATION and/or EXPERIENCE 1. Culinary Degree preferred but not mandatory, or 3 years facility or culinary management experience in a similar high volume facility food service operation with similar duties and responsibilities. 2. Experience working in a computer network environment utilizing Microsoft Word and Excel programs, points of sale equipment and digital menu boards. 3. Knowledge of supervisory principles and practices. CERTIFICATES, LICENSES, REGISTRATIONS 1. Applicants must possess a current, valid driver's license and a current working home telephone with a number that can be accessed by building management personnel for business contact purposes.2. Must have or be able to obtain current certifications and licenses required by local, state, and/or Federal guidelines for food production management. 3. ServSafe certified through the National Restaurant Association or ability to become certified within the first six months of employment. LANGUAGE SKILLS 1. Ability to communicate effectively orally and electronically. 2. Ability to read and comprehend instructions, correspondence, and memos. 3. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations. 4. Ability to write reports, business correspondence, and procedure manuals. 5. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 6. Ability to speak and understand English. MATHEMATICAL SKILLS 1. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 2. Ability to apply concepts of math on an Excel spreadsheet, calculator, ten key adding machine, or cash register such as discounts, interest, commissions, proportions, and percentage. 3. Ability to add, subtract, multiply and divide all units of measure using whole numbers, fractions, and decimals, applying concepts of basic algebra and geometry. 4. Strong experience with inventory control procedures and good overall skills in working with numbers. REASONING ABILITY/COGNITIVE SKILLS (includes but not limited to following) Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to remember previously learned material such as specifics, criteria, techniques, principles, and procedures ; ability to grasp and interpret the meaning of material; ability to use learned material in new and concrete situations; ability to break down material into its component parts so that its organizational structure can be understood; ability to recognize casual relationships, disseminate between behavior mechanisms, and identify elements that are relevant to the validation of a judgment; ability to put parts together to form a new whole or proposed set of operations; ability to relate ideas and formulate hypotheses; ability to judge the value of material for a given purpose on the basis of consistency, logical accuracy, and comparison to standards; ability to appraise judgments involved in the selection of a course of action; ability to identify choices and potential outcomes, determine importance of outcomes, combine information to prioritize options and make decision based on best and most important choice. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. 1. While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. 2. The employee frequently is required to stand; walk; sit; and use hands to finger, handle, or feel. 3. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. 4. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. 5. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and the risk of electrical shock. 2. The noise level in the work environment is usually moderate. CONCLUSION The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. This is not an all-inclusive list of responsibilities, duties, and skills required of personnel so classified. Further, this job description is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of any employee under his/her supervision. I understand that employment is at the will of the employer and either the employer or the employee may terminate the employment with or without cause at any time.
$41k-56k yearly est. 10d ago
Utility Coordinator (Mechanical Plant Operator)
Birmingham Jefferson Convention Complex 3.6
Birmingham Jefferson Convention Complex job in Birmingham, AL
ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama's Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit ************* Summary/Objective The Utility Coordinator will participate in the following mechanical work with responsibilities for coordinating activities involved in producing and distributing heat, hot water, chilled water and air conditioning to the entire Birmingham Jefferson Convention Complex by operating, maintaining and repairing the Mechanical Plant equipment such as boilers, pipe systems, pumps, hot water generators, and air-cooling units. Technical Expertise and Knowledge Demonstrates understanding and full performance ability in each of the following: Understands the full range of principles, terms, techniques, procedures for starting and operating air handler units, boilers and chillers. Independently work to maintain water softeners and keep chemicals at a proper level. Maintain, start and stop ice machine for ice shows in the Arena. Ability to start, operate and maintain cooling tower fans. Operates and controls utility panels that monitor equipment to maintain services to the facility. Maintain and change filters in air handlers. The ability to plan, schedule, operate and maintain all mechanical equipment to ensure proper temperature for shows and other facility events. Paints MP equipment and piping as part of maintenance. An advanced understanding and ability to ensure that the Mechanical Plant operations stay within the K.V.A. limit. Operate and maintain computer systems for HVAC. Ability to monitor and maintain correct chemical levels for open and closed loop systems for HVAC. Makes decisions independently and address issues, complaints, and needs, as a part of the group decision-making process. Meets deadlines, define, measure and evaluate to prioritize one's own work. An advanced ability to follow verbal and written communications, regarding mechanical needs, event needs, and distributes to appropriate internal and external departments, if necessary. Ability to effectively listen, speak, write, and interact in a tactful and persuasive manner in both a work and public setting. Responds to mechanical issue/complaints in verbal and written form. Ability to document and maintain records, recordings, etc., relating to chemical readings, when making rounds. Anticipates mechanical needs and be proactive in communicating problems, solutions, etc. Ensures boiler room and control room is organized and clean to prevent fire hazards. Takes necessary precautions, in keeping with OSHA standards and other applicable federal and state regulations, when working with hazardous chemicals and materials. Performs other duties as assigned. Work Environment This position may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is mainly indoors, however position may be required to work outdoors and exposed to the elements (heat, rain, etc.). The work involves moderate risks or discomforts which require special safety precautions, e.g. working around moving parts, machines, fumes, irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves, hard hats, or shields. Physical Demands Position requires lifting, climbing, carrying, bending, stooping, squatting, and kneeling for extended periods of time. Extensive walking and or standing. Ability to lift up to 50-pound items with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for extended periods of time. Position Type/Expected Hours of Work This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed. Required Education and Experience Minimum of two (2) years related knowledge, experience, and skills in related work, in the operation of modern Mechanical Plant. Knowledgeable of the practices, methods, tools, materials and equipment in associated work. High School Diploma or G.E.D. (Trade or technical school training in HVAC preferred). Valid State of Alabama Driver License. Additional Eligibility Qualifications Must possess superb verbal and written communication skills, with the ability to clearly speak and write English Ability to be supervised and work cooperatively with co-workers and provide good internal and external customer service Ability to use and care for general maintenance tools and equipment Ability to visually inspect and watch monitor control units for prolonged times Ability to locate and troubleshoot defects and problems; ability to work unsupervised after being instructed on tasks Basic computer skills preferred
$52k-66k yearly est. Auto-Apply 13d ago
Setup Technician- PT
Birmingham Jefferson Convention Complex 3.6
Birmingham Jefferson Convention Complex job in Birmingham, AL
ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama's Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit ************* Summary/Objective The part-time Setup Technician is skilled labor work responsible for setting up equipment (chairs, event staging, tables, various flooring, skirting tables, placing of tablecloths, etc.) for all events held in the BJCC arena and other venues, as required. Also is responsible for minor repair/maintenance of broken equipment, upkeep, and flooring in the arena. Technical Expertise and Knowledge Demonstrates understanding and full performance ability in each of the following: Ability to setup chairs, tables, flooring, equipment, and supplies as instructed for events. Cleaning equipment, storage rooms, and tool rooms. Transport equipment with use of forklift and other machinery, as necessary. Loading and unloading trucks and other vehicles. Cooperative spirit to perform other related duties as required. Ability to follow verbal and written communications, regarding setup needs, event needs, and distributes to appropriate internal and external departments Effectively listen, speak, write, and interact in a tactful and persuasive manner in both a work and public setting. Demonstrates an ability to document and maintain records, recordings, etc., relating to repair, maintenance and preventive maintenance of equipment and tasks. Positive working relationships with event managers, promoters, exhibitors, patrons, and other internal customers to deliver seamless service delivery for setup and repair needs. Work Environment This position may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is mainly indoors, however position may be required to work outdoors and exposed to the elements (heat, rain, etc.). Physical Demands Position requires lifting, climbing, carrying, bending, stooping, squatting, and kneeling for extended periods of time. Extensive walking and or standing. Ability to lift up to 100-pound items with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for extended periods of time. Position Type/Expected Hours of Work This is a part-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed. Required Education and Experience Minimum of one (1) year related knowledge, experience, and skills in similar position. High School Diploma or G.E.D. Trade or technical school training in related discipline preferred. Valid State of Alabama Driver License preferred. Additional Eligibility Qualifications Knowledgeable of the practices, methods, tools, materials, and equipment used in maintenance and repairs. Knowledge of the occupational hazards of building trades and of necessary safety precautions. Capable of working unsupervised after being instructed on tasks. Ability to understand oral and written instructions in English. Ability to work under pressure and work extended and/or irregular hours including day, nights, weekends, and holidays as needed. Ability to be supervised and work cooperatively with co-workers and provide good internal and external customer service. Capable of using and caring for general maintenance/hand tools, repair tools and equipment. Ability to safely operate a forklift (certification preferred), hand trucks and tools and equipment. Basic computer skills preferred.
$27k-35k yearly est. Auto-Apply 60d+ ago
Setup Supervisor
Birmingham Jefferson Co 3.6
Birmingham Jefferson Co job in Birmingham, AL
Job Description ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama's Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit ************* Summary/Objective The Setup Supervisor is a working shift supervisor, responsible for assisting with supervising, planning, and directing the personnel and operational activities relating to semiskilled and unskilled manual labor providing convention and conference set-up functions. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: Expert in coordinating and planning logistic of various types of setups. Expert in safety standards, procedures, and personal protective equipment associated with the work; ensuring compliance with safety standards, conducting on-going safety training, documents, and monitor's progress. Manages time of self and teammates, appropriately. Uses self-discipline to meet all work deadlines, manage workloads and manages time efficiently to work long hours, days, nights, weekends, and holidays as needed. Is knowledgeable of the required equipment operation and maintenance associated with the work. Expected to assist with interviewing vendor representatives and evaluating current products and equipment. As well as interviews teammates for hire, promotion, etc. Develop, communicate, and monitor policy, procedure and standards for the Setup Department. Positive working relationships with event managers, promoters, exhibitors, patrons, and other internal customers to deliver seamless service delivery for setup and repair needs. Proficient use of current job-related computerized systems and software applications (especially Microsoft Office). Capable of making fast and efficient event space setup, including determining the time needed to setup an event and teardowns as well as keeping teammates focused and on track. Effectively manage and direct a diverse group of teammates and business partners to help maximize Setup operations and services of the BJCC complex Model desired, management and team behaviors of punctuality, adaptability, and accountability for assigned work and work of teammates. Models' behaviors that positively reflect organizational branding and a positive corporate culture. Maintain high standards, positive attitude, and professional appearance. Performs Setup Technician's duties as required. Performs related duties as required. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management Operations and Maintenance Support, Financial Administration, Project Management, Safety Focus, Strategic Thought, Job Knowledge, Technical Skills, Business Alignment, Fiscal Accountability, Employee Development, People Management, Problem Solving, Dependability, Training and Development. Work Environment This position may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is mainly indoors, however position may be required to work outdoors and exposed to the elements (heat, rain, etc.). Physical Demands Position requires lifting, climbing, carrying, bending, stooping, squatting and kneeling for extended periods of time. Extensive walking and or standing. Ability to lift up to 100-pound items with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for extended periods of time. Position Type/Expected Hours of Work This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed. Required Education and Experience Minimum three (3) years related experience in setup operations at the supervisory level, preferably in a large public venue, arena, stadium, performing arts/theater, hotel, or health care facility. High School Diploma or G.E.D. Trade or technical school training in related discipline preferred. Forklift operation certification. Valid State of Alabama Driver License Additional Eligibility Qualifications Knowledgeable of the practices, methods, tools, materials, and equipment used in maintenance and repairs. Knowledge of the occupational hazards of building trades and of necessary safety precautions. Capable of working unsupervised after being instructed on tasks. Ability to understand oral and written instructions in English. Ability to work under pressure and work extended and/or irregular hours including day, nights, weekends, and holidays as needed. Ability to be supervised and work cooperatively with co-workers and provide good internal and external customer service. Ability to prioritize work assignments. Must be able to anticipate problems and implement immediate corrective action. Capable of using and caring for general maintenance/hand tools, repair tools and equipment. Ability to safely operate a forklift (certification preferred or ability to be certified within 30 days of hire), hand trucks and tools and equipment. Must have proficient computer and technology skills in the use of Microsoft Office, two-way radio, cell phone; knowledge and use of ConCentrics, Delphi, ISAC, ADP ESS is a plus. Must have experience planning and managing multiple projects.
$50k-79k yearly est. 23d ago
Guest Services Ambassador-PT
Birmingham Jefferson Convention Complex 3.6
Birmingham Jefferson Convention Complex job in Birmingham, AL
ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama's Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit ************* Summary/Objective The Guest Service Ambassador is responsible for ensuring that a positive and memorable experience is created for all guests of the BJCC. These responsibilities include responding to and resolving public questions, complaints, and requests as necessary in a prompt, effective and courteous manner. The Guest Services Ambassador must be able to effectively communicate and is expected to provide excellent customer service to all guests while displaying a vast amount of knowledge of the facility's events and offerings. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: Demonstrate a commitment to guests and quality service by communicating customer service standards that are consistent and in line with the BJCC's mission and values. Provide courteous and friendly first-in-class service to all guests. Greet guests and provide information and wayfinding as needed. Be knowledgeable regarding facility events (location, ticket pricing, dates/times, parking, etc.). Ability to professionally interact with guests via the telephone and in person in a pleasant and courteous manner. Answer questions in a clear, well-modulated voice. Maintain current knowledge of the BJCC and venue specific procedures and guest-relations information including, but not limited to general facility information, building operating procedures, general event information, shuttle/transportation assistance, lost and found assistance and return, incident report, etc. Professionally resolve guest concerns and complaints and/or direct to Guest Experience Manager. Demonstrate an understanding of the full range of principles, terms, techniques, and procedures for delivering an exceptional guest experience, to include communication and responsiveness to guests. Must be able to maintain current knowledge of emergency procedures and safety procedures for the BJCC in all matters, such as: responds appropriately to emergency situations, responds to safety hazards according to BJCC procedures (examples include, but are not limited to water on floor, objects blocking doors, electrical cords exposed or untapped in traffic routes, etc.). Effectively assist guest to locations of safety in the event of an evacuation, based on company policy and management instruction. Contribute to the team effort by accomplishing related results, and flexibility to perform other tasks as assigned. Analyze and evaluate information and results to choose the best solution for conflict resolution and problem solving. Maintain a clean space and ensure facility/venue cleanliness. Be able to interact with a wide variety of diverse demographics and effectively listen, speak, and interact with all guests in a tactful and professional manner. Must maintain a level of patience with guests during all interactions, especially complaints, lost items, and general directions. Proactively identify ways to improve the guest experience and communicate suggestions to the Guest Experience Manager. Capability and willingness to foster an engaging team environment amongst staff. Performs other duties as required. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Training and Development. Work Environment This environment is fast paced and moderately demanding. Work is typically performed both indoors and outdoors, regularly exposed varying weather conditions including wet and/or humid conditions in hot and cold conditions. Physical Demands Duties require extended periods of standing, and walking. Limited amount of physical effort such as climbing, bending, stooping, squatting, and kneeling. Ability to lift up to 30lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity. Position Type/Expected Hours of Work Part-time positions: hours of work must be flexible and varied to meet the demands of the facility's events. Must be able to work extended and/or irregular hours including days, nights, weekends, and holidays, as needed. Required Education and Experience Minimum of one (1) year related knowledge, experience, and skills in customer service, working with the public, or similar position preferred. High School Diploma or G.E.D, preferred. Valid State of Alabama Driver License preferred. Additional Eligibility Qualifications Capable of working independently without continuous supervision. Action-oriented personality with a 'get it done' attitude and proficiency for efficiency. Maintain focus in a high-volume, fast-paced environment. Demonstrate the ability to interact with guests in a professional, positive and confident manner. Ability to be supervised and work cooperatively with co-workers and provide good internal and external customer service. Ability to work in a team environment. Must take personal initiative for the betterment of the team and facility. Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations. Ability to operate modern office telephone equipment, and be proficient in general office equipment including but not limited to computer, telephone, copier/fax machine, calculator, etc. Excellent oral communication, written communication, fluency in English, active listening. Demonstrate critical thinking, time management, and deductive reasoning skills. Coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner. Proficient in Microsoft Office software, to include Outlook, PowerPoint, Word, Excel, and Teams.
$18k-24k yearly est. Auto-Apply 23d ago
Assistant Ticketing Manager- Operations
Birmingham Jefferson Co 3.6
Birmingham Jefferson Co job in Birmingham, AL
Job Description ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama's Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit ************* Summary/Objective The Assistant Ticketing Manager - Operations is responsible for creating events for sale in the Ticketmaster ticketing system and managing through day of show for events at BJCC facilities including Legacy Arena, Protective Stadium, BJCC Concert Hall, Theater, Exhibition Center, etc., as necessary. Required to work nights, weekends, and holidays as needed. The ideal candidate will have experience building complex events in ticketing systems (preferably Ticketmaster and Archtics), managing ticketing inventory, and monitoring and maintaining accurate data. The incumbent will possess exceptional guest service skills with the ability to foster strong working relationships with customers and promoters. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: Develops full knowledge of Ticketmaster system and attends TM webinars to maintain a high level of efficiency, to include - Digital ticketing, Platinum, VIP, Fan Club, etc. Creates events for sale in Ticketmaster Host & Archtics, including associated add-ons for parking, arena club, and VIP packages as assigned. Acts as one of the primary contacts for promoters related to ticketing, to include but not limited to, making recommendations for sell and setup of events on Ticketmaster, creating event scaling, processing ticket orders, working show days, and running reports. Maintain events throughout the sales cycle including management of holds, price changes, and offer creation as requested. Maintain clear and accurate event files to include all relevant event setup and financial information. Checks event builds, offers, and price changes for completion and accuracy. Prepare ticket sales reports and customer lists as requested Processes internal and promoter ticket orders Ensure all box offices are clean and fully stocked before events. Checks ticket stock, computers, printers, supplies, maps, etc. Works events in venues as needed. Supervises box office ticket sellers, to include answering questions, managing will call, providing change, resolving customer and ticketing issues. Performs other duties as required. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Job Knowledge, Decision Making & Judgement, Project Management, Detail Orientated, Technical Skills, Financial Administration, Employee Development, Ethics, Business Alignment, Organizational Skills, People Management, Fiscal Accountability, Training and Development Work Environment This position may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is mainly indoors, however position may be required to work outdoors and exposed to the elements (heat, rain, etc.). Physical Demands Duties require extended periods of sitting and/or standing. Moderate amount of physical effort such as walking, standing, climbing, bending, stooping, squatting, and kneeling. Requires walking between venues for extended periods of time during events. Ability to lift up to 30lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity. Position Type/Expected Hours of Work This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed to meet the event demands. Required Education and Experience Minimum of three (3) years related experience in events, sporting, or entertainment ticketing. Minimum of two (2) years related experience handling money and customer relations. Associate degree from an accredited college or university with emphasis in public administration, business management or a related field. Some college with extensive related experience will be considered. Industry certification strongly preferred. Valid State Driver License. Additional Eligibility Qualifications Knowledgeable of Business English and basic mathematical calculations. Excellent interpersonal and customer service skills. Capable of working independently without continuous supervision. Ability to understand oral and written instructions in English. Excellent organizational and time management skills with a proven ability to meet deadlines and an attention to detail. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Excellent oral communication, written communication, fluency in English, active listening. Ability to demonstrate critical thinking, time management, and deductive reasoning skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to manage multiple projects at once. Ability to anticipate problems and implement immediate corrective actions. Ability to prepare and interpret applicable finance and business reports. Proficient in Microsoft Office software, to include Outlook, PowerPoint, Word, Excel, Teams, and Publisher.
$48k-67k yearly est. 23d ago
Public Safety Ambassador (Unarmed Security Officer)
Birmingham Jefferson Co 3.6
Birmingham Jefferson Co job in Birmingham, AL
ABOUT CITYWALK BHAM: The recent completion of Birmingham's I-59/20 Central Business District (CBD) Interstate bridges brings about a renewed focus on the space underneath the bridges known as City Walk BHAM. The goal of City Walk BHAM is to provide a space to assist in reconnecting Birmingham and create a destination and common area open to all citizens. City Walk BHAM spans 10 city blocks, from 15th St N to 25th St N - almost a mile in length. The entire area encompasses 31 acres, which will provide a space to assist in connecting Birmingham. Summary/Objective The Public Safety Ambassador at CityWalk BHM (CWB), will play a vital role in maintaining safety and security within CityWalk at the BJCC by patrolling the area in a visible manner, protecting and preserving the environment within CWB by enforcing rules, educating visitors, conducting patrols, providing visitor services like tours and information, and responding to emergencies, all while ensuring the safety and enjoyment of CWB guests; essentially acting as a steward of CWB and a frontline representative to the public. Public Safety Ambassadors will patrol CWB on foot or via bicycle, golf cart, motor vehicle, or Trikke as assigned by post orders acting as a visible uniformed presence to deter unwanted activity, while providing information, assistance and direction to visitors. Work is conducted completely outdoors. Essential Duties/Responsibilities Enforces CWB rules, regulations and responds to violations related to safety and security. Conducts patrols throughout CWB to ensure visitor safety, monitors for potential hazards, maintain the site, and remove litter. Circulate throughout City Walk BHAM by following post orders and instructions, ensuring safety and security for all and visitors and personnel. Identify, report, and respond to safety and security violations, suspicious activity, or criminal behavior. Responds to accidents, medical emergencies, search and emergency operations. Assist with crowd control during events and act as a deterrent to crime through visible patrol. Maintain positive working relationships with internal, external partners, and guests at CWB Contact supervisor or manager if issues arise beyond your scope or ability to resolve. Work closely with local law enforcement to address security concerns and criminal activity. Operate a bicycle, golf cart, motor vehicle or Trikke, and associated equipment in all weather conditions to make rounds and be visible. Maintain a strong knowledge of security best practices and use of security equipment. Communication and Customer Service Provide proactive customer service by assisting visitors, tenants, and other stakeholders in a courteous, welcoming and professional demeanor. Prepare and submit clear, accurate, and thorough incident reports and documentation as required. Provides an exceptional guest experience by answering guest questions and providing customer support as required. Responds to complaints from guests and attendees by gathering pertinent information and communicating with management to resolve problems or satisfy customers. Communicate effectively and appropriately using a 2-way radio. Escort visitors and team members as needed for assistance and protection. Demonstrate professional communication skills (in person, by phone, and email) when interacting with the public, staff, and external partners. Complete reports and logs such as incident reports, daily activity reports (DARs), and other security documentation. Effectively listen, understand, and resolve issues or complaints while maintaining positive relationships with customers and the public. Assists with administering, collecting and compiling guest experience feedback surveys to identify trends, measure experience satisfaction levels, and identify actionable improvements to enhance overall guest experience. Environment and Maintenance Ensure surveillance cameras are operational and monitored as assigned. Opens/unlocks assigned areas including restrooms, inspecting area for cleanliness and equipment is well-maintained. Close/secure assigned venue areas, conducting closing inspection to ensure cleanliness and equipment is well maintained. At closing ensures all visitors have exited the area and the venue is vacant. Inspects venue for graffiti, unattended belongs and debris, promptly reporting for repair or disposal. Promptly reports mechanical defects, system failures or damage of playground equipment, restroom facilities and other noticeable concerns for repair to the manager. Promptly reports any safety hazards or concerns to the manager. Ability to anticipate grounds, housekeeping and event needs in addition to being proactive in correcting problems, communicating issues, devising solutions, etc. Maintains a record of visitors and/or event attendees as required by management. Technical Expertise and Security Knowledge While on duty survey the area for unwanted behavior or criminal activity and report as assigned via established communications methods. Must have the ability to accurately communicate descriptions of persons, vehicles, clothing, and other similar identifiers. Requires the ability to think quickly and make sound decisions with excellent surveillance and observation skills. Must have the ability to firmly and courteously request compliance to persons violating low level quality of life crimes, such as aggressive panhandling, non-aggressive panhandling, loitering, disruptive behavior, etc. Exhibit expertise in security procedures, including bike patrol techniques, equipment usage, and emergency response actions. Evaluate situations independently and use sound judgment to resolve issues in a timely manner. Make recommendations to management on security improvements or concerns for enhanced public safety. Perform security patrols, identify safety violations, and maintain a visible presence to deter criminal activity. Work closely with local law enforcement to prevent crime and assist victims. Utilize modern security tools, equipment, and technology to complete tasks efficiently. Performs other duties as required. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Adaptability, Risk Assessment, Detail Orientated, Problem Solving, Responsiveness, Dependability, Safety Focus, Organizational Skills, Training and Development. Work Environment This position is fast paced and may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is outdoors and exposed to the elements (heat, rain, etc.). Physical Demands Position requires lifting, climbing, carrying, bending, stooping, running, squatting, and kneeling for extended periods of time. Extensive walking and or standing. Ability to lift up to 50-pound items with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for extended periods of time. Must have the physical capacity and ability to ride a bike and/or traverse continuously during post. Must be able to conduct sustained foot patrols and/or extended stationary (standing/sitting) post assignments, required. Ability to respond quickly to security issues across the facility. Must remain calm and professional in crisis or stressful situations. Physical stamina and the ability to work outdoors in various weather conditions. Position Type/Expected Hours of Work Full and Part-time positions; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed. Required Education and Experience Minimum of three (3) years' experience in security, military or law enforcement, with one (1) year face-to-face customer service experience preferred. High School Diploma or G.E.D. is required. Valid State of Alabama Driver License. Must be physically able to ride a bicycle for a minimum of 15 miles per day. Must be able to walk and stand for long periods of time & work outside in the elements. Additional Eligibility Qualifications Capable of working independently without continuous supervision. Ability to speak, read, and write the English language. The ability to think quickly and make sound decisions under pressure in all safety and security matters is essential. Demonstrate a strong work ethic and commitment to safety and security. Ability to enforce CWB rules and polices. Ability to remain calm in emergency situations. Excellent surveillance and observation skills. Demonstrate the ability to interact with the public in a professional, positive and confident manner. Must be able to develop written incident reports and property condition reports. As well as create and read a daily written report to document shift activities. Write detailed reports of damage, incidents, incident logs, and security records. Working knowledge of the occupational hazards and applicable safety precautions associated with assigned work. Effectively manage conflict in a diplomatic and professional manner. Proficient with basic computer and general office equipment including but not limited to computer, telephone, copier/fax machine, calculator, etc.
$26k-32k yearly est. Auto-Apply 60d+ ago
Athletic Turf Assistant Manager
Birmingham Jefferson Convention Complex 3.6
Birmingham Jefferson Convention Complex job in Birmingham, AL
ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama's Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit ************* Summary/Objective The Athletic Turf Assistant Manager provides leadership and oversight of the Protective Stadium turf operations, ensuring the playing surface, surrounding grounds, and related facilities meet the highest standards for safety, performance, and appearance. This role manages the daily operations of the Sports Turf team, supervises the Sports Turf Supervisor, and coordinates with the Assistant Director of Stadium Operations to develop and implement short- and long-term turf management strategies. The Assistant Sports Turf Manager is accountable for scheduling, budgeting, vendor coordination, compliance with industry standards, and ensuring the field is game-day and event ready. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: Leadership & Supervision Provide direct supervision to the Sports Turf Supervisor and supporting team, offering guidance, coaching, and performance feedback to develop team members' skills and ensure adherence to policies. Manage staffing recruitment, onboarding, scheduling, labor assignments, and workload distribution across the Sports Turf team. Foster a culture of safety, accountability, and continuous improvement. Lead staff training and professional development initiatives. Operations & Turf Management Oversee and direct all aspects of artificial turf management, including painting, scrubbing, infill, grooming, shock pad, drainage systems, and turf repair and replacement projects as needed. Supervises Field Conversion Team to ensure Protective Stadium's field is well maintained, protected and game-day ready for each sporting event. Advanced knowledge of sports turf maintenance methods, practices and equipment. Ensure compliance with NCAA, NFL, FIFA, and other governing body standards for field layout, measurements, and surface requirements. Review and approve field marking plans, paint schemes, and logo applications prior to execution. Direct and evaluate field conversions between sporting events, concerts, and other uses of the stadium. Manages time of self and teammates, appropriately. Supervise maintenance and protection of the turf surface during non-sporting events and special functions. Strategic Planning & Budgeting Assist in the development and oversight of the annual turf operations budget, including labor, materials, and equipment expenses. Manage inventory control for turf supplies, paint, paint remover, infill, and field equipment. Develop long-term turf renovation and replacement plans in coordination with Stadium Operations leadership. Maintains department files, expense reports, and records as required. Source vendors, evaluate bids, and coordinate service contracts related to turf maintenance and equipment servicing. Equipment & Facility Oversight Ensure proper operation, preventive maintenance, and repair of specialized turf and field equipment including, but not limited to: paint machines, groomers, tractors, padding, goal posts, staircases, and camera platforms. Implement asset management and lifecycle tracking for turf and field equipment. Ability to make and oversee small repairs to equipment and engines as needed. Oversee compliance with OSHA and facility safety standards regarding equipment and chemical use. Collaboration & Event Support Serve as a liaison between turf operations, stadium operations, and event management teams. Responsible for field gameday field measurement, marking and paint markings are accurate and completed in a timely fashion. Responsible for final review and approval of stenciling and painting logo field applications prior to gameday. Partner with collegiate and professional sports organizations to accommodate unique field requirements. Support event-day operations including field preparation, sideline setup, stadium tables, chairs, tents, stages, signage, and post-event cleanup. Respond to urgent or emergency turf issues and provide expert solutions. Responds to requests from management, vendors, event organizers and team members in a timely manner. Will attend meetings and training opportunities as required Perform other tasks as assigned. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Job Knowledge, Technical Skills, Dependability, Detail Orientated, Organizational Skills, Safety Focus, Responsiveness, Strategic Thought, Results Oriented, Training and Development Work Environment This environment is fast paced and moderately demanding. Thrives in a fast-paced, evolving environment. Work is typically performed outdoors, regularly exposed to wet and/or humid conditions and outside weather conditions. Physical Demands Duties require extended periods of standing and walking. Limited amount of physical effort such as walking, standing, climbing, bending, stooping, squatting, and kneeling. Ability to lift up to 50lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity. Requires essential motor skills to operate equipment used in sports turf operations including forklifts. Position Type/Expected Hours of Work This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed. Required Education and Experience Minimum of five (5) years related knowledge, experience, and skills in sports turf maintenance and field marking or equivalent combination of education and experience with at least two (2) years in a supervisory capacity preferred Requires a minimum of three (3) years' experience in field marking, measuring, logo stenciling and painting. High School Diploma or G.E.D. Trade or technical school training in related discipline preferred. Certification ins sports turf maintenance or equivalent is strongly preferred Valid State of Alabama Driver License is required. Additional Eligibility Qualifications Maintain excellent customer services and communication skills with co-workers, clients and guests. High level of understanding of the sport's governing bodies' requirements for field layouts and markings. Must be able to work independently and be self-motivated. High degree of familiarity with and ability to use and maintain sports turf maintenance equipment. Ability to safely operate a forklift (certification preferred or the ability to gain certification), hand trucks, tools and equipment. The ability to understand the sequence of all field element and their functions as to expedite the installation/dismantling process. Knowledge of the occupational hazards of building trades and of necessary safety precautions. Ensures that safety and risk management practices are followed in the performance of all work. Ability to problem solve and resolve client concerns. Demonstrates excellent time management and organizational skills. Must maintain exceptional safety practices when operating company vehicles or working near congested vehicle traffic. Must be willing to report any safety violation or potential safety hazards to management and act to remove or minimize any safety violations or hazards that within one's ability. Strong attention to detail, problem-solving, analytical and decision-making skills required. Must possess superb verbal and written communication skills, with the ability to clearly speak and write Business English. Basic computer skill including Microsoft products preferred.
$30k-68k yearly est. Auto-Apply 9d ago
Setup Supervisor
Birmingham Jefferson Co 3.6
Birmingham Jefferson Co job in Birmingham, AL
ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama's Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit ************* Summary/Objective The Setup Supervisor is a working shift supervisor, responsible for assisting with supervising, planning, and directing the personnel and operational activities relating to semiskilled and unskilled manual labor providing convention and conference set-up functions. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: Expert in coordinating and planning logistic of various types of setups. Expert in safety standards, procedures, and personal protective equipment associated with the work; ensuring compliance with safety standards, conducting on-going safety training, documents, and monitor's progress. Manages time of self and teammates, appropriately. Uses self-discipline to meet all work deadlines, manage workloads and manages time efficiently to work long hours, days, nights, weekends, and holidays as needed. Is knowledgeable of the required equipment operation and maintenance associated with the work. Expected to assist with interviewing vendor representatives and evaluating current products and equipment. As well as interviews teammates for hire, promotion, etc. Develop, communicate, and monitor policy, procedure and standards for the Setup Department. Positive working relationships with event managers, promoters, exhibitors, patrons, and other internal customers to deliver seamless service delivery for setup and repair needs. Proficient use of current job-related computerized systems and software applications (especially Microsoft Office). Capable of making fast and efficient event space setup, including determining the time needed to setup an event and teardowns as well as keeping teammates focused and on track. Effectively manage and direct a diverse group of teammates and business partners to help maximize Setup operations and services of the BJCC complex Model desired, management and team behaviors of punctuality, adaptability, and accountability for assigned work and work of teammates. Models' behaviors that positively reflect organizational branding and a positive corporate culture. Maintain high standards, positive attitude, and professional appearance. Performs Setup Technician's duties as required. Performs related duties as required. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management Operations and Maintenance Support, Financial Administration, Project Management, Safety Focus, Strategic Thought, Job Knowledge, Technical Skills, Business Alignment, Fiscal Accountability, Employee Development, People Management, Problem Solving, Dependability, Training and Development. Work Environment This position may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is mainly indoors, however position may be required to work outdoors and exposed to the elements (heat, rain, etc.). Physical Demands Position requires lifting, climbing, carrying, bending, stooping, squatting and kneeling for extended periods of time. Extensive walking and or standing. Ability to lift up to 100-pound items with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for extended periods of time. Position Type/Expected Hours of Work This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed. Required Education and Experience Minimum three (3) years related experience in setup operations at the supervisory level, preferably in a large public venue, arena, stadium, performing arts/theater, hotel, or health care facility. High School Diploma or G.E.D. Trade or technical school training in related discipline preferred. Forklift operation certification. Valid State of Alabama Driver License Additional Eligibility Qualifications Knowledgeable of the practices, methods, tools, materials, and equipment used in maintenance and repairs. Knowledge of the occupational hazards of building trades and of necessary safety precautions. Capable of working unsupervised after being instructed on tasks. Ability to understand oral and written instructions in English. Ability to work under pressure and work extended and/or irregular hours including day, nights, weekends, and holidays as needed. Ability to be supervised and work cooperatively with co-workers and provide good internal and external customer service. Ability to prioritize work assignments. Must be able to anticipate problems and implement immediate corrective action. Capable of using and caring for general maintenance/hand tools, repair tools and equipment. Ability to safely operate a forklift (certification preferred or ability to be certified within 30 days of hire), hand trucks and tools and equipment. Must have proficient computer and technology skills in the use of Microsoft Office, two-way radio, cell phone; knowledge and use of ConCentrics, Delphi, ISAC, ADP ESS is a plus. Must have experience planning and managing multiple projects.
$50k-79k yearly est. Auto-Apply 22d ago
Guest Experience Coordinator-PT
Birmingham Jefferson Co 3.6
Birmingham Jefferson Co job in Birmingham, AL
Job Description ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama's Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit ************* Summary/Objective The Part-Time Guest Experience Coordinator will assist the Guest Experience team in coordinating the Guest Services program and facilitating all aspects of premium and guest services for the Birmingham-Jefferson Convention Complex. This position is responsible for providing, maintaining, and promoting hospitality and customer service at the highest level at all times; and welcoming and serving guests in a courteous, efficient and friendly manner. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: Demonstrate a commitment to all guests and quality service by communicating customer service standards that are consistent and in line with the BJCC's mission and values. Provide upscale guest service experiences for clients and guests throughout their visit at the BJCC for all events. Create an atmosphere that welcomes guests, and pro-actively anticipates their needs so solutions can be offered before being requested and personalizing the delivery of the service to meet their specific needs. Plan, coordinate and implement processes and activities associated with premium and guest services under the direction and supervision of the Director. Analyze and evaluate information and results to choose the best solution for conflict resolution and problem solving. Assists the Guest Experience Manager in overseeing the Guest Services part-time staff with willingness to foster an engaging team environment. Work with other departments to ensure the venues service standards of safety, guest experience and efficiency is communicated pre-event, demonstrated throughout the event and post-event. Collaborate with Guest Experience Manager to assist in developing venue opportunities to increase guest satisfaction and provide an exceptional guest experience. Provide on-going communication and problem resolution for premium seating and guest services' areas during all phases of an event. Investigates and resolves customer problems with deliveries. Analyze customer feedback to suggest improvement strategies. Serve as a liaison between internal and external partners such as security, event management, maintenance, housekeeping, etc. in order to deliver premium level guest satisfaction for events. Demonstrate an understanding of the full range of principles, terms, techniques, and procedures for delivering an exceptional guest experience, to include communication and responsiveness to guests. Must be able to maintain current knowledge of emergency procedures and safety procedures for the BJCC in all matters, such as: responds appropriately to emergency situations, responds to safety hazards according to BJCC procedures (examples include, but are not limited to water on floor, objects blocking doors, electrical cords exposed or untapped in traffic routes, etc.). Effectively assist guest to locations of safety in the event of an evacuation, based on company policy and management instruction. Performs other duties as required. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Job Knowledge, Dependability, Adaptability/Flexibility, Problem Solving, Detail Oriented, Initiative, Responsiveness, Safety Focus, Technical Skills, Results Driven, Organizational Skills, Training and Development. Work Environment This position may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is mainly indoors, however position may be required to work outdoors and exposed to the elements (heat, rain, etc.). Physical Demands Duties require extended periods of sitting and/or standing. Moderate amount of physical effort such as walking, standing, climbing, bending, stooping, squatting, and kneeling. Requires walking between venues for extended periods of time during events. Ability to lift up to 30lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity. Position Type/Expected Hours of Work This is a part-time position; hours of work must be flexible and varied to meet the demands of the facility's events. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed to meet the event demands. Required Education and Experience Minimum of three (3) years related knowledge, experience, and skills in hospitality and customer service experience or a similar position. Experience with guest services and/or hospitality experience required. Bachelor's degree from an accredited college or university with an emphasis business administration, hospitality, or equivalent combination of education and experience is preferred. Valid State of Alabama Driver License, preferred. Additional Eligibility Qualifications Ability of working in stressful situation and remain flexible to adjust as situations change. Must be able to anticipate problems, resolve conflicts and implement immediate corrective action with excellent problem-solving skills. Possess a natural interest in helping others. Capable of multi-tasking, excellent time-management, prioritizing skills with attention to detail and self-starter mentality. Requires professional demeanor with ability to use independent judgment to handle any guest services matters and needs. Ability to work cooperatively with co-workers and provide good internal and external customer service. Excellent interpersonal skills with ability to connect with, and relate to, all levels of management and clientele. Receives and applies feedback and direction from management. Ability to write, comprehend, and disseminate reports and business correspondence. Excellent written and verbal communication skills. Must be able to speak, read and understand English. Must maintain a professional and inviting appearance, as defined by policy, at all times. Ability to use computer, scanner software, inventory management software, computer, label maker, mail machine, intermediate Microsoft Office.
$21k-26k yearly est. 12d ago
Assistant Director of Finance
Birmingham Jefferson Co 3.6
Birmingham Jefferson Co job in Birmingham, AL
Job Description ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama's Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit ************* Summary/Objective The Assistant Director of Finance for the BJCC is responsible for supporting the organization's accounting principles, procedures and initiatives. Assist with supporting accounts receivable, accounts payable, investments, long-term debt, general ledger and event settlements. Prepare financial reports and audit schedules. Perform financial research and analysis as requested by the Senior Director of Finance. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: Responsible for general ledger account reconciliations and necessary adjustment. Responsible for month-end and year-end general ledger closing and review of working papers prepared by other accountants in the department. Responsible for event settlement functions related to ticket reports and event charges. Assist with preparing annual plan, projections and budget. Ensure compliance with Generally Accepted Accounting Principles (GAAP). Responsible for recording long-term debt transactions and reconciliation of debt service investment accounts. Responsible for preparing and reviewing monthly financial reports submitted to Director of Finance before the Board's regular meeting. Assist with implementing and management of the new accounting software system. Assist with ensuring compliance with organization's policies and applicable laws. Ensure all organizational policies and guidelines are adhered to and administered correctly. Responsible for preparing work papers and schedules for annual financial statement audit. Responsible for demonstrating the organization's core values and using performance management principles to continuously improve the department and organization's effectiveness, efficiency, services. This includes but is not limited to participating in improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep current on processes, information, etc. Champion and ensure the administration of safe work practices and operations. Maintain and protect sensitive and confidential financial information. Perform all work safely in accordance with established safety policies and procedures. Performs other duties as required. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Change Management, Job Knowledge, Financial Administration, Strategic Thought, Problem Solving, Initiative, Problem Solving, Business Alignment, Employee Development, People Management, Fiscal Accountability, Learning and Development Work Environment This environment is fast paced and moderately demanding. Work is typically performed indoors, in a temperature-controlled office setting. Physical Demands Duties require extended periods of sitting. Limited amount of physical effort such as walking, standing, climbing, bending, stooping, squatting, and kneeling. Ability to lift up to 30lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity. Position Type/Expected Hours of Work This is a full-time position. Normally, Monday-Friday regular business hours. Occasional travel local to attend meetings and industry/association meetings. Required Education and Experience Minimum of ten (10) years related knowledge, experience, and skills in accounting and finance experience in a governmental agency, public employer, or other municipality is required with a preferred minimum three (3) years supervisory experience. Bachelor's degree from an accredited college or university with emphasis in accounting, finance, business management, public administration or a related field. Industry certification(s) and accreditation strongly preferred: Certified Public Accountant (CPA). Valid State Driver License. Due to the significant fiduciary responsibilities of this position, the offer will be contingent on an additional satisfactory credit check. Additional Eligibility Qualifications Demonstrates excellent time management and organizational skills with an attention to details. Ability to work ethically and maintain confidentiality. Exceptional understanding of applicable bid laws and Alabama Ethic laws ensuring compliance with all local, state, and federal laws. Ability to act within established accounting principles and best practices with the BJCC best interest. Must possess superb verbal and written communication skills, with the ability to clearly speak and write Business English. Ability to establish and maintain effective relationship with vendors and the public. Ability to build effective relationships, both internally and externally, by representing BJCC in a professional manner in all endeavors. Ability to apply accounting principles to the maintenance of complex fiscal and accounting records. Knowledge of budgeting procedures including forecasting and monitoring. Must have excellent computer skills to include Microsoft Office and using spreadsheets and accounting software. Knowledge of principles and best practice of modern finance and accounting principles in a public organization. Ability to strategically and critically think, use good judgment, problem solve, plan and coordinate programs. Must have the ability to manage finances for capital improvement projects, bond indentures, and actively engage and make recommendations as part of the group strategic planning process. Must have knowledge of procurement policies and procedures consistent with state Bid Laws. Knowledgeable of risk management and governmental regulations governing accounting practices, to include, Network Security, Credit card standards, etc. Knowledgeable of tools for financial forecasting. Must have the ability to calculate figures and amounts, event settlement costs, rental fees, discounts, interest, commissions, proportions, percentages, etc.. Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Must have an aptitude for performing numerical analysis of data and formulate conclusions and/or solutions. Ability to use logic to define a problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations. Ability to create, analyze and interpret financial statements, reports and documents. Exceptional leadership skills and strategic decision-making skills. Ability to think creatively and practically to develop execute and implement business strategies. The ability to communicate complex financial concepts and expectations in a clear manner that drives results. Maintains peak performance levels under pressure and in a dynamic work environment. Prior auditing experience is a plus.
$51k-71k yearly est. 15d ago
Assistant Ticketing Manager- Operations
Birmingham Jefferson Convention Complex 3.6
Birmingham Jefferson Convention Complex job in Birmingham, AL
ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama's Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit ************* Summary/Objective The Assistant Ticketing Manager - Operations is responsible for creating events for sale in the Ticketmaster ticketing system and managing through day of show for events at BJCC facilities including Legacy Arena, Protective Stadium, BJCC Concert Hall, Theater, Exhibition Center, etc., as necessary. Required to work nights, weekends, and holidays as needed. The ideal candidate will have experience building complex events in ticketing systems (preferably Ticketmaster and Archtics), managing ticketing inventory, and monitoring and maintaining accurate data. The incumbent will possess exceptional guest service skills with the ability to foster strong working relationships with customers and promoters. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: Develops full knowledge of Ticketmaster system and attends TM webinars to maintain a high level of efficiency, to include - Digital ticketing, Platinum, VIP, Fan Club, etc. Creates events for sale in Ticketmaster Host & Archtics, including associated add-ons for parking, arena club, and VIP packages as assigned. Acts as one of the primary contacts for promoters related to ticketing, to include but not limited to, making recommendations for sell and setup of events on Ticketmaster, creating event scaling, processing ticket orders, working show days, and running reports. Maintain events throughout the sales cycle including management of holds, price changes, and offer creation as requested. Maintain clear and accurate event files to include all relevant event setup and financial information. Checks event builds, offers, and price changes for completion and accuracy. Prepare ticket sales reports and customer lists as requested Processes internal and promoter ticket orders Ensure all box offices are clean and fully stocked before events. Checks ticket stock, computers, printers, supplies, maps, etc. Works events in venues as needed. Supervises box office ticket sellers, to include answering questions, managing will call, providing change, resolving customer and ticketing issues. Performs other duties as required. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Job Knowledge, Decision Making & Judgement, Project Management, Detail Orientated, Technical Skills, Financial Administration, Employee Development, Ethics, Business Alignment, Organizational Skills, People Management, Fiscal Accountability, Training and Development Work Environment This position may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is mainly indoors, however position may be required to work outdoors and exposed to the elements (heat, rain, etc.). Physical Demands Duties require extended periods of sitting and/or standing. Moderate amount of physical effort such as walking, standing, climbing, bending, stooping, squatting, and kneeling. Requires walking between venues for extended periods of time during events. Ability to lift up to 30lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity. Position Type/Expected Hours of Work This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed to meet the event demands. Required Education and Experience Minimum of three (3) years related experience in events, sporting, or entertainment ticketing. Minimum of two (2) years related experience handling money and customer relations. Associate degree from an accredited college or university with emphasis in public administration, business management or a related field. Some college with extensive related experience will be considered. Industry certification strongly preferred. Valid State Driver License. Additional Eligibility Qualifications Knowledgeable of Business English and basic mathematical calculations. Excellent interpersonal and customer service skills. Capable of working independently without continuous supervision. Ability to understand oral and written instructions in English. Excellent organizational and time management skills with a proven ability to meet deadlines and an attention to detail. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Excellent oral communication, written communication, fluency in English, active listening. Ability to demonstrate critical thinking, time management, and deductive reasoning skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to manage multiple projects at once. Ability to anticipate problems and implement immediate corrective actions. Ability to prepare and interpret applicable finance and business reports. Proficient in Microsoft Office software, to include Outlook, PowerPoint, Word, Excel, Teams, and Publisher.
$48k-67k yearly est. Auto-Apply 23d ago
Public Safety Ambassador (Unarmed Security Officer)
Birmingham Jefferson Convention Complex 3.6
Birmingham Jefferson Convention Complex job in Birmingham, AL
ABOUT CITYWALK BHAM: The recent completion of Birmingham's I-59/20 Central Business District (CBD) Interstate bridges brings about a renewed focus on the space underneath the bridges known as City Walk BHAM. The goal of City Walk BHAM is to provide a space to assist in reconnecting Birmingham and create a destination and common area open to all citizens. City Walk BHAM spans 10 city blocks, from 15th St N to 25th St N - almost a mile in length. The entire area encompasses 31 acres, which will provide a space to assist in connecting Birmingham. Summary/Objective The Public Safety Ambassador at CityWalk BHM (CWB), will play a vital role in maintaining safety and security within CityWalk at the BJCC by patrolling the area in a visible manner, protecting and preserving the environment within CWB by enforcing rules, educating visitors, conducting patrols, providing visitor services like tours and information, and responding to emergencies, all while ensuring the safety and enjoyment of CWB guests; essentially acting as a steward of CWB and a frontline representative to the public. Public Safety Ambassadors will patrol CWB on foot or via bicycle, golf cart, motor vehicle, or Trikke as assigned by post orders acting as a visible uniformed presence to deter unwanted activity, while providing information, assistance and direction to visitors. Work is conducted completely outdoors. Essential Duties/Responsibilities Enforces CWB rules, regulations and responds to violations related to safety and security. Conducts patrols throughout CWB to ensure visitor safety, monitors for potential hazards, maintain the site, and remove litter. Circulate throughout City Walk BHAM by following post orders and instructions, ensuring safety and security for all and visitors and personnel. Identify, report, and respond to safety and security violations, suspicious activity, or criminal behavior. Responds to accidents, medical emergencies, search and emergency operations. Assist with crowd control during events and act as a deterrent to crime through visible patrol. Maintain positive working relationships with internal, external partners, and guests at CWB Contact supervisor or manager if issues arise beyond your scope or ability to resolve. Work closely with local law enforcement to address security concerns and criminal activity. Operate a bicycle, golf cart, motor vehicle or Trikke, and associated equipment in all weather conditions to make rounds and be visible. Maintain a strong knowledge of security best practices and use of security equipment. Communication and Customer Service Provide proactive customer service by assisting visitors, tenants, and other stakeholders in a courteous, welcoming and professional demeanor. Prepare and submit clear, accurate, and thorough incident reports and documentation as required. Provides an exceptional guest experience by answering guest questions and providing customer support as required. Responds to complaints from guests and attendees by gathering pertinent information and communicating with management to resolve problems or satisfy customers. Communicate effectively and appropriately using a 2-way radio. Escort visitors and team members as needed for assistance and protection. Demonstrate professional communication skills (in person, by phone, and email) when interacting with the public, staff, and external partners. Complete reports and logs such as incident reports, daily activity reports (DARs), and other security documentation. Effectively listen, understand, and resolve issues or complaints while maintaining positive relationships with customers and the public. Assists with administering, collecting and compiling guest experience feedback surveys to identify trends, measure experience satisfaction levels, and identify actionable improvements to enhance overall guest experience. Environment and Maintenance Ensure surveillance cameras are operational and monitored as assigned. Opens/unlocks assigned areas including restrooms, inspecting area for cleanliness and equipment is well-maintained. Close/secure assigned venue areas, conducting closing inspection to ensure cleanliness and equipment is well maintained. At closing ensures all visitors have exited the area and the venue is vacant. Inspects venue for graffiti, unattended belongs and debris, promptly reporting for repair or disposal. Promptly reports mechanical defects, system failures or damage of playground equipment, restroom facilities and other noticeable concerns for repair to the manager. Promptly reports any safety hazards or concerns to the manager. Ability to anticipate grounds, housekeeping and event needs in addition to being proactive in correcting problems, communicating issues, devising solutions, etc. Maintains a record of visitors and/or event attendees as required by management. Technical Expertise and Security Knowledge While on duty survey the area for unwanted behavior or criminal activity and report as assigned via established communications methods. Must have the ability to accurately communicate descriptions of persons, vehicles, clothing, and other similar identifiers. Requires the ability to think quickly and make sound decisions with excellent surveillance and observation skills. Must have the ability to firmly and courteously request compliance to persons violating low level quality of life crimes, such as aggressive panhandling, non-aggressive panhandling, loitering, disruptive behavior, etc. Exhibit expertise in security procedures, including bike patrol techniques, equipment usage, and emergency response actions. Evaluate situations independently and use sound judgment to resolve issues in a timely manner. Make recommendations to management on security improvements or concerns for enhanced public safety. Perform security patrols, identify safety violations, and maintain a visible presence to deter criminal activity. Work closely with local law enforcement to prevent crime and assist victims. Utilize modern security tools, equipment, and technology to complete tasks efficiently. Performs other duties as required. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Adaptability, Risk Assessment, Detail Orientated, Problem Solving, Responsiveness, Dependability, Safety Focus, Organizational Skills, Training and Development. Work Environment This position is fast paced and may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is outdoors and exposed to the elements (heat, rain, etc.). Physical Demands Position requires lifting, climbing, carrying, bending, stooping, running, squatting, and kneeling for extended periods of time. Extensive walking and or standing. Ability to lift up to 50-pound items with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for extended periods of time. Must have the physical capacity and ability to ride a bike and/or traverse continuously during post. Must be able to conduct sustained foot patrols and/or extended stationary (standing/sitting) post assignments, required. Ability to respond quickly to security issues across the facility. Must remain calm and professional in crisis or stressful situations. Physical stamina and the ability to work outdoors in various weather conditions. Position Type/Expected Hours of Work Full and Part-time positions; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed. Required Education and Experience Minimum of three (3) years' experience in security, military or law enforcement, with one (1) year face-to-face customer service experience preferred. High School Diploma or G.E.D. is required. Valid State of Alabama Driver License. Must be physically able to ride a bicycle for a minimum of 15 miles per day. Must be able to walk and stand for long periods of time & work outside in the elements. Additional Eligibility Qualifications Capable of working independently without continuous supervision. Ability to speak, read, and write the English language. The ability to think quickly and make sound decisions under pressure in all safety and security matters is essential. Demonstrate a strong work ethic and commitment to safety and security. Ability to enforce CWB rules and polices. Ability to remain calm in emergency situations. Excellent surveillance and observation skills. Demonstrate the ability to interact with the public in a professional, positive and confident manner. Must be able to develop written incident reports and property condition reports. As well as create and read a daily written report to document shift activities. Write detailed reports of damage, incidents, incident logs, and security records. Working knowledge of the occupational hazards and applicable safety precautions associated with assigned work. Effectively manage conflict in a diplomatic and professional manner. Proficient with basic computer and general office equipment including but not limited to computer, telephone, copier/fax machine, calculator, etc.
$26k-32k yearly est. Auto-Apply 60d+ ago
Setup Supervisor
Birmingham Jefferson Convention Complex 3.6
Birmingham Jefferson Convention Complex job in Birmingham, AL
ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama's Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit ************* Summary/Objective The Setup Supervisor is a working shift supervisor, responsible for assisting with supervising, planning, and directing the personnel and operational activities relating to semiskilled and unskilled manual labor providing convention and conference set-up functions. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: Expert in coordinating and planning logistic of various types of setups. Expert in safety standards, procedures, and personal protective equipment associated with the work; ensuring compliance with safety standards, conducting on-going safety training, documents, and monitor's progress. Manages time of self and teammates, appropriately. Uses self-discipline to meet all work deadlines, manage workloads and manages time efficiently to work long hours, days, nights, weekends, and holidays as needed. Is knowledgeable of the required equipment operation and maintenance associated with the work. Expected to assist with interviewing vendor representatives and evaluating current products and equipment. As well as interviews teammates for hire, promotion, etc. Develop, communicate, and monitor policy, procedure and standards for the Setup Department. Positive working relationships with event managers, promoters, exhibitors, patrons, and other internal customers to deliver seamless service delivery for setup and repair needs. Proficient use of current job-related computerized systems and software applications (especially Microsoft Office). Capable of making fast and efficient event space setup, including determining the time needed to setup an event and teardowns as well as keeping teammates focused and on track. Effectively manage and direct a diverse group of teammates and business partners to help maximize Setup operations and services of the BJCC complex Model desired, management and team behaviors of punctuality, adaptability, and accountability for assigned work and work of teammates. Models' behaviors that positively reflect organizational branding and a positive corporate culture. Maintain high standards, positive attitude, and professional appearance. Performs Setup Technician's duties as required. Performs related duties as required. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management Operations and Maintenance Support, Financial Administration, Project Management, Safety Focus, Strategic Thought, Job Knowledge, Technical Skills, Business Alignment, Fiscal Accountability, Employee Development, People Management, Problem Solving, Dependability, Training and Development. Work Environment This position may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is mainly indoors, however position may be required to work outdoors and exposed to the elements (heat, rain, etc.). Physical Demands Position requires lifting, climbing, carrying, bending, stooping, squatting and kneeling for extended periods of time. Extensive walking and or standing. Ability to lift up to 100-pound items with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for extended periods of time. Position Type/Expected Hours of Work This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed. Required Education and Experience Minimum three (3) years related experience in setup operations at the supervisory level, preferably in a large public venue, arena, stadium, performing arts/theater, hotel, or health care facility. High School Diploma or G.E.D. Trade or technical school training in related discipline preferred. Forklift operation certification. Valid State of Alabama Driver License Additional Eligibility Qualifications Knowledgeable of the practices, methods, tools, materials, and equipment used in maintenance and repairs. Knowledge of the occupational hazards of building trades and of necessary safety precautions. Capable of working unsupervised after being instructed on tasks. Ability to understand oral and written instructions in English. Ability to work under pressure and work extended and/or irregular hours including day, nights, weekends, and holidays as needed. Ability to be supervised and work cooperatively with co-workers and provide good internal and external customer service. Ability to prioritize work assignments. Must be able to anticipate problems and implement immediate corrective action. Capable of using and caring for general maintenance/hand tools, repair tools and equipment. Ability to safely operate a forklift (certification preferred or ability to be certified within 30 days of hire), hand trucks and tools and equipment. Must have proficient computer and technology skills in the use of Microsoft Office, two-way radio, cell phone; knowledge and use of ConCentrics, Delphi, ISAC, ADP ESS is a plus. Must have experience planning and managing multiple projects.
$50k-79k yearly est. Auto-Apply 23d ago
Guest Experience Coordinator-PT
Birmingham Jefferson Convention Complex 3.6
Birmingham Jefferson Convention Complex job in Birmingham, AL
ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama's Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit ************* Summary/Objective The Part-Time Guest Experience Coordinator will assist the Guest Experience team in coordinating the Guest Services program and facilitating all aspects of premium and guest services for the Birmingham-Jefferson Convention Complex. This position is responsible for providing, maintaining, and promoting hospitality and customer service at the highest level at all times; and welcoming and serving guests in a courteous, efficient and friendly manner. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: Demonstrate a commitment to all guests and quality service by communicating customer service standards that are consistent and in line with the BJCC's mission and values. Provide upscale guest service experiences for clients and guests throughout their visit at the BJCC for all events. Create an atmosphere that welcomes guests, and pro-actively anticipates their needs so solutions can be offered before being requested and personalizing the delivery of the service to meet their specific needs. Plan, coordinate and implement processes and activities associated with premium and guest services under the direction and supervision of the Director. Analyze and evaluate information and results to choose the best solution for conflict resolution and problem solving. Assists the Guest Experience Manager in overseeing the Guest Services part-time staff with willingness to foster an engaging team environment. Work with other departments to ensure the venues service standards of safety, guest experience and efficiency is communicated pre-event, demonstrated throughout the event and post-event. Collaborate with Guest Experience Manager to assist in developing venue opportunities to increase guest satisfaction and provide an exceptional guest experience. Provide on-going communication and problem resolution for premium seating and guest services' areas during all phases of an event. Investigates and resolves customer problems with deliveries. Analyze customer feedback to suggest improvement strategies. Serve as a liaison between internal and external partners such as security, event management, maintenance, housekeeping, etc. in order to deliver premium level guest satisfaction for events. Demonstrate an understanding of the full range of principles, terms, techniques, and procedures for delivering an exceptional guest experience, to include communication and responsiveness to guests. Must be able to maintain current knowledge of emergency procedures and safety procedures for the BJCC in all matters, such as: responds appropriately to emergency situations, responds to safety hazards according to BJCC procedures (examples include, but are not limited to water on floor, objects blocking doors, electrical cords exposed or untapped in traffic routes, etc.). Effectively assist guest to locations of safety in the event of an evacuation, based on company policy and management instruction. Performs other duties as required. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Job Knowledge, Dependability, Adaptability/Flexibility, Problem Solving, Detail Oriented, Initiative, Responsiveness, Safety Focus, Technical Skills, Results Driven, Organizational Skills, Training and Development. Work Environment This position may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is mainly indoors, however position may be required to work outdoors and exposed to the elements (heat, rain, etc.). Physical Demands Duties require extended periods of sitting and/or standing. Moderate amount of physical effort such as walking, standing, climbing, bending, stooping, squatting, and kneeling. Requires walking between venues for extended periods of time during events. Ability to lift up to 30lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity. Position Type/Expected Hours of Work This is a part-time position; hours of work must be flexible and varied to meet the demands of the facility's events. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed to meet the event demands. Required Education and Experience Minimum of three (3) years related knowledge, experience, and skills in hospitality and customer service experience or a similar position. Experience with guest services and/or hospitality experience required. Bachelor's degree from an accredited college or university with an emphasis business administration, hospitality, or equivalent combination of education and experience is preferred. Valid State of Alabama Driver License, preferred. Additional Eligibility Qualifications Ability of working in stressful situation and remain flexible to adjust as situations change. Must be able to anticipate problems, resolve conflicts and implement immediate corrective action with excellent problem-solving skills. Possess a natural interest in helping others. Capable of multi-tasking, excellent time-management, prioritizing skills with attention to detail and self-starter mentality. Requires professional demeanor with ability to use independent judgment to handle any guest services matters and needs. Ability to work cooperatively with co-workers and provide good internal and external customer service. Excellent interpersonal skills with ability to connect with, and relate to, all levels of management and clientele. Receives and applies feedback and direction from management. Ability to write, comprehend, and disseminate reports and business correspondence. Excellent written and verbal communication skills. Must be able to speak, read and understand English. Must maintain a professional and inviting appearance, as defined by policy, at all times. Ability to use computer, scanner software, inventory management software, computer, label maker, mail machine, intermediate Microsoft Office.
$21k-26k yearly est. Auto-Apply 12d ago
Assistant Director of Finance
Birmingham Jefferson Convention Complex 3.6
Birmingham Jefferson Convention Complex job in Birmingham, AL
ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama's Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit ************* Summary/Objective The Assistant Director of Finance for the BJCC is responsible for supporting the organization's accounting principles, procedures and initiatives. Assist with supporting accounts receivable, accounts payable, investments, long-term debt, general ledger and event settlements. Prepare financial reports and audit schedules. Perform financial research and analysis as requested by the Senior Director of Finance. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: Responsible for general ledger account reconciliations and necessary adjustment. Responsible for month-end and year-end general ledger closing and review of working papers prepared by other accountants in the department. Responsible for event settlement functions related to ticket reports and event charges. Assist with preparing annual plan, projections and budget. Ensure compliance with Generally Accepted Accounting Principles (GAAP). Responsible for recording long-term debt transactions and reconciliation of debt service investment accounts. Responsible for preparing and reviewing monthly financial reports submitted to Director of Finance before the Board's regular meeting. Assist with implementing and management of the new accounting software system. Assist with ensuring compliance with organization's policies and applicable laws. Ensure all organizational policies and guidelines are adhered to and administered correctly. Responsible for preparing work papers and schedules for annual financial statement audit. Responsible for demonstrating the organization's core values and using performance management principles to continuously improve the department and organization's effectiveness, efficiency, services. This includes but is not limited to participating in improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep current on processes, information, etc. Champion and ensure the administration of safe work practices and operations. Maintain and protect sensitive and confidential financial information. Perform all work safely in accordance with established safety policies and procedures. Performs other duties as required. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Change Management, Job Knowledge, Financial Administration, Strategic Thought, Problem Solving, Initiative, Problem Solving, Business Alignment, Employee Development, People Management, Fiscal Accountability, Learning and Development Work Environment This environment is fast paced and moderately demanding. Work is typically performed indoors, in a temperature-controlled office setting. Physical Demands Duties require extended periods of sitting. Limited amount of physical effort such as walking, standing, climbing, bending, stooping, squatting, and kneeling. Ability to lift up to 30lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity. Position Type/Expected Hours of Work This is a full-time position. Normally, Monday-Friday regular business hours. Occasional travel local to attend meetings and industry/association meetings. Required Education and Experience Minimum of ten (10) years related knowledge, experience, and skills in accounting and finance experience in a governmental agency, public employer, or other municipality is required with a preferred minimum three (3) years supervisory experience. Bachelor's degree from an accredited college or university with emphasis in accounting, finance, business management, public administration or a related field. Industry certification(s) and accreditation strongly preferred: Certified Public Accountant (CPA). Valid State Driver License. Due to the significant fiduciary responsibilities of this position, the offer will be contingent on an additional satisfactory credit check. Additional Eligibility Qualifications Demonstrates excellent time management and organizational skills with an attention to details. Ability to work ethically and maintain confidentiality. Exceptional understanding of applicable bid laws and Alabama Ethic laws ensuring compliance with all local, state, and federal laws. Ability to act within established accounting principles and best practices with the BJCC best interest. Must possess superb verbal and written communication skills, with the ability to clearly speak and write Business English. Ability to establish and maintain effective relationship with vendors and the public. Ability to build effective relationships, both internally and externally, by representing BJCC in a professional manner in all endeavors. Ability to apply accounting principles to the maintenance of complex fiscal and accounting records. Knowledge of budgeting procedures including forecasting and monitoring. Must have excellent computer skills to include Microsoft Office and using spreadsheets and accounting software. Knowledge of principles and best practice of modern finance and accounting principles in a public organization. Ability to strategically and critically think, use good judgment, problem solve, plan and coordinate programs. Must have the ability to manage finances for capital improvement projects, bond indentures, and actively engage and make recommendations as part of the group strategic planning process. Must have knowledge of procurement policies and procedures consistent with state Bid Laws. Knowledgeable of risk management and governmental regulations governing accounting practices, to include, Network Security, Credit card standards, etc. Knowledgeable of tools for financial forecasting. Must have the ability to calculate figures and amounts, event settlement costs, rental fees, discounts, interest, commissions, proportions, percentages, etc.. Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Must have an aptitude for performing numerical analysis of data and formulate conclusions and/or solutions. Ability to use logic to define a problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations. Ability to create, analyze and interpret financial statements, reports and documents. Exceptional leadership skills and strategic decision-making skills. Ability to think creatively and practically to develop execute and implement business strategies. The ability to communicate complex financial concepts and expectations in a clear manner that drives results. Maintains peak performance levels under pressure and in a dynamic work environment. Prior auditing experience is a plus.
$51k-71k yearly est. Auto-Apply 15d ago

BJCC jobs in Birmingham, AL - 21 jobs

Senior Director of Complex Operations

Assistant Director of Finance

Public Safety Ambassador (Unarmed Security Officer)

Athletic Turf Assistant Manager

Chef

Utility Coordinator (Mechanical Plant Operator)

Setup Technician- PT

Setup Supervisor

Guest Services Ambassador-PT

Assistant Ticketing Manager- Operations

Public Safety Ambassador (Unarmed Security Officer)

Athletic Turf Assistant Manager

Setup Supervisor

Guest Experience Coordinator-PT

Assistant Director of Finance

Assistant Ticketing Manager- Operations

Public Safety Ambassador (Unarmed Security Officer)

Setup Supervisor

Guest Experience Coordinator-PT

Assistant Director of Finance

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