Black Diamond Remote jobs - 5 jobs

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Bring your passion for the outdoors to work at REI in this Seasonal position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who thrive in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members. **Responsibilities and Qualifications** **How you will be successful:** + Building relationships, inside and outside the organization. + Enjoy communicating effectively and accurately, both verbally and in writing. + Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day. + Apply your passion for the outdoors, REI products, and gear to serve our customers effectively. + Provide guidance, knowledge and authentic experiences. **Bring your best, authentic self** We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We believe the outdoors is for all! Additional qualifications: + Previous experience in retail and/or customer service call center preferred. + Demonstrate critical thinking by efficiently using a computer and navigating through various screens. + Available to attend a virtual two-week sales and service training class. + Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state. + Must reside within 100 miles of an REI Retail location for the duration of the position. + Ability to work a flexible work schedule with reliable and predictable attendance. + Minimum age requirement of 18 years. **Schedule Requirements** To be part of our Contact Center team in a Closing shift, you should be available at least 2-3 weekdays and 1 weekend day. Shifts will be scheduled for 4-8 hours per day, between 10 am PST and 8 pm PST. You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows. Your scheduled hours and days will vary based on business volumes. **The seasonal end date is June 4, 2026.** **Mandatory Training Classes:** **Training 1 AM** Week 1 February 16 - February 20, 8 am - 3 pm PST Week 2 February 23 -February 27, 8 am - 3 pm PST OR **Training 2 PM** Week 1 February 23 -February 27, 12 pm -7 pm PST Week 2 March 2 - March 6, 12 pm - 7 pm PST **Technical Requirements** As a seasonal employee, you will be working on your own computer or laptop for this position. To perform the duties associated with this position, there are technical requirements we ask of you. These include hardware, software, and internet connection (network) requirements. Your role is to ensure you are familiar with these requirements and have them in place before you apply. **Internet (Hard-Wired Only)** You must have wired high speed broadband internet connection with: + Download speed: at least 50 Mbps + Upload speed: at least 10 Mbps + Latency (Ping): under 150 ms + Jitter: maximum 30 ms, average 5 ms or less **Not Allowed:** + Satellite (e.g., Starlink, HughesNet) + Cellular or 5G home internet (e.g., T-Mobile, AT&T Wireless, Verizon) + Hotspots or phone tethering **Required setup:** + Your computer must be connected directly to your modem/router using an Ethernet cable + Wi-Fi, mesh satellites, or range extenders are not allowed (even if your pc is wired directly to the satellite / range extender) **Computer** + Windows PC: Windows 11 + Mac: mac OS 14 (Sonoma) or newer + SSD drive + Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft) + CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better **Not Allowed:** Tablets, phones, Chromebooks, or shared/public computers **Additional requirements:** Ability to install the Windows App client to connect to AVD **Monitor & Accessories:** + One monitor with 1080p resolution or higher + Wired headset (REI supplied) - Bluetooth not allowed + At least two available USB ports: + One USB-A for headset + One USB-A or USB-C for REI security device + If you use a mouse (wired or wireless with dongle), plan to need an extra USB port + A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance + Webcam - Required for all training classes. **Workspace:** + Quiet, private area + Minimal background noise + No household traffic during shifts *Please note, all job offers are contingent upon successful completion of a background check. **Closing** **At REI, we believe the outdoors is for all.** We are committed to becoming a fully inclusive, anti-racist, multicultural organization (********************************************************************************************* . We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. **Pay Transparency** We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (******************************** for a detailed overview of benefits plans by employee profile. **Pay Range** $15 - $18.36 per hour

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Bring your passion for the outdoors to work at REI in this Seasonal position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who thrive in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members. Responsibilities and Qualifications How you will be successful: * Building relationships, inside and outside the organization. * Enjoy communicating effectively and accurately, both verbally and in writing. * Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day. * Apply your passion for the outdoors, REI products, and gear to serve our customers effectively. * Provide guidance, knowledge and authentic experiences. Bring your best, authentic self We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We believe the outdoors is for all! Additional qualifications: * Previous experience in retail and/or customer service call center preferred. * Demonstrate critical thinking by efficiently using a computer and navigating through various screens. * Available to attend a two week sales and service training class. * Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state. * Must reside within 100 miles of an REI Retail location for the duration of the position. * Ability to work a flexible work schedule with reliable and predictable attendance. * Minimum age requirement of 18 years. Schedule Requirements To be part of our Contact Center team in a Opening shift, you should be available at least 2-3 weekdays and 1 weekend day. Shifts will be scheduled for 4-8 hours per day, between 6 am PST and 4 pm PST. You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows. Your scheduled hours and days will vary based on business volumes. The seasonal end date is June 4, 2026. Mandatory Training Classes: Training 1 AM Week 1 February 16 - February 20, 8 am - 3 pm PST Week 2 February 23 -February 27, 8 am - 3 pm PST OR Training 2 PM Week 1 February 23 -February 27, 12 pm -7 pm PST Week 2 March 2 - March 6, 12 pm - 7 pm PST Technical Requirements As a seasonal employee, you will be working on your own computer or laptop for this position. To perform the duties associated with this position, there are technical requirements we ask of you. These include hardware, software, and internet connection (network) requirements. Your role is to ensure you are familiar with these requirements and have them in place before you apply. Internet (Hard-Wired Only) You must have wired high speed broadband internet connection with: * Download speed: at least 50 Mbps * Upload speed: at least 10 Mbps * Latency (Ping): under 150 ms * Jitter: maximum 30 ms, average 5 ms or less Not Allowed: * Satellite (e.g., Starlink, HughesNet) * Cellular or 5G home internet (e.g., T-Mobile, AT&T Wireless, Verizon) * Hotspots or phone tethering Required setup: * Your computer must be connected directly to your modem/router using an Ethernet cable * Wi-Fi, mesh satellites, or range extenders are not allowed (even if your pc is wired directly to the satellite / range extender) Computer * Windows PC: Windows 11 * Mac: mac OS 14 (Sonoma) or newer * SSD drive * Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft) * CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better Not Allowed: Tablets, phones, Chromebooks, or shared/public computers Additional requirements: Ability to install the Windows App client to connect to AVD Monitor & Accessories: * One monitor with 1080p resolution or higher * Wired headset (REI supplied) - Bluetooth not allowed * At least two available USB ports: * One USB-A for headset * One USB-A or USB-C for REI security device * If you use a mouse (wired or wireless with dongle), plan to need an extra USB port * A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance * Webcam - Required for all training classes. Workspace: * Quiet, private area * Minimal background noise * No household traffic during shifts * Please note, all job offers are contingent upon successful completion of a background check. Closing At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. Pay Transparency We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile. Pay Range $15.00 - $18.36 per hour

Founded in 2004, Black Diamond Solutions is an IT infrastructure consulting firm The System Administrator is responsible for maintaining the design and integrity of the internal systems, clients' on-premise and cloud environments, as well as providing technical assistance to team members with system and network requests. Basic functions: * IT Support relating to issues with the internal systems and network infrastructure Manage and support Microsoft technologies: Windows Server, LDAP/SSO, Azure/Active Directory, Group Policy, DHCP, DNS, Office 365, Teams/Skype for Business, and minimal SQL, SharePoint Manage internal private cloud infrastructure: VMware ESXi/vCenter Manage and support WatchGuard and Netgate firewall(s) and Cisco Meraki network appliances Administer hosted and cloud solutions for clients using technologies: Microsoft Azure, VMware Administer disaster recovery solutions: Veeam, CrashPlan Pro Manage and support remote access technologies: ConnectWise Control, OpenVPN and Terminal Services Monitor the Network Operations Center (NOC) system alerts and notifications, and respond accordingly through service tickets Manage the Remote Monitoring and Management (RMM) system: agent deployment, update agent scripts, respond to alerts, monitor dashboard, and periodic system revie Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or scheduled outages within clients SLA Duties include: Improve client service, perception, and satisfaction Ability to work in a team, lead junior technicians, and communicate effectively Escalate service or project issues that cannot be completed within agreed service levels Business awareness: specific knowledge of the clients' environments and how IT relates to their business strategy and goals Document internal processes and procedures related to duties and responsibilities Document maintenance for all computer systems and network infrastructure Work through a daily schedule and enter time in Professional Services Automation (PSA) platform Knowledge, Skills, and Abilities Required: Interpersonal skills: such as telephony skills, communication skills, active listening and desire to help people Self-motivated with the ability to work in a fast-moving environment Technical awareness: ability to match resources to technical issues appropriately Service awareness of all organization's key IT services and vendors for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Typing skills to ensure quick and accurate entry of service request details Ability to multi-task and adapt to changes quickly Prior Recommended Expereince: 5+ Years of IT experience Professional IT Certifications, such as: Network+, Security+, Microsoft MCP, MCSA, or VMware VCP BA/BS, preferred but not required Benefits Competitive salary based on experience and qualifications Health, and dental benefits subidized Mobile phone and service included Continuing education opportunities included 85%-95% remote work, minimal on-site requirements Great opportunity for career advancement Only candidates in the Greater Chicago Area need apply. The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Bring your passion for the outdoors to work at REI in this Seasonal position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who thrive in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members. Responsibilities and Qualifications How you will be successful: * Building relationships, inside and outside the organization. * Enjoy communicating effectively and accurately, both verbally and in writing. * Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day. * Apply your passion for the outdoors, REI products, and gear to serve our customers effectively. * Provide guidance, knowledge and authentic experiences. Bring your best, authentic self We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We believe the outdoors is for all! Additional qualifications: * Previous experience in retail and/or customer service call center preferred. * Demonstrate critical thinking by efficiently using a computer and navigating through various screens. * Available to attend a virtual two-week sales and service training class. * Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state. * Must reside within 100 miles of an REI Retail location for the duration of the position. * Ability to work a flexible work schedule with reliable and predictable attendance. * Minimum age requirement of 18 years. Schedule Requirements To be part of our Contact Center team in a Closing shift, you should be available at least 2-3 weekdays and 1 weekend day. Shifts will be scheduled for 4-8 hours per day, between 10 am PST and 8 pm PST. You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows. Your scheduled hours and days will vary based on business volumes. The seasonal end date is June 4, 2026. Mandatory Training Classes: Training 1 AM Week 1 February 16 - February 20, 8 am - 3 pm PST Week 2 February 23 -February 27, 8 am - 3 pm PST OR Training 2 PM Week 1 February 23 -February 27, 12 pm -7 pm PST Week 2 March 2 - March 6, 12 pm - 7 pm PST Technical Requirements As a seasonal employee, you will be working on your own computer or laptop for this position. To perform the duties associated with this position, there are technical requirements we ask of you. These include hardware, software, and internet connection (network) requirements. Your role is to ensure you are familiar with these requirements and have them in place before you apply. Internet (Hard-Wired Only) You must have wired high speed broadband internet connection with: * Download speed: at least 50 Mbps * Upload speed: at least 10 Mbps * Latency (Ping): under 150 ms * Jitter: maximum 30 ms, average 5 ms or less Not Allowed: * Satellite (e.g., Starlink, HughesNet) * Cellular or 5G home internet (e.g., T-Mobile, AT&T Wireless, Verizon) * Hotspots or phone tethering Required setup: * Your computer must be connected directly to your modem/router using an Ethernet cable * Wi-Fi, mesh satellites, or range extenders are not allowed (even if your pc is wired directly to the satellite / range extender) Computer * Windows PC: Windows 11 * Mac: mac OS 14 (Sonoma) or newer * SSD drive * Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft) * CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better Not Allowed: Tablets, phones, Chromebooks, or shared/public computers Additional requirements: Ability to install the Windows App client to connect to AVD Monitor & Accessories: * One monitor with 1080p resolution or higher * Wired headset (REI supplied) - Bluetooth not allowed * At least two available USB ports: * One USB-A for headset * One USB-A or USB-C for REI security device * If you use a mouse (wired or wireless with dongle), plan to need an extra USB port * A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance * Webcam - Required for all training classes. Workspace: * Quiet, private area * Minimal background noise * No household traffic during shifts * Please note, all job offers are contingent upon successful completion of a background check. Closing At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. Pay Transparency We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile. Pay Range $15 - $18.36 per hour