Blackboard CEO and leadership

None now that they have been bought by Anthology. There use to be yearly performances raises, we've only gotten 1 in two years since they took over. There use to be substantial bonuses. Those are gone as well now all you get is an entry for a chance to win a measly gift card as a bonus so not even a guaranteed bonus for meeting/exceeding expectations.

Habitually short staffed in their main call department, this is known as financial aid but covers almost every office in every school they support not just financial aid. So even if you are not an FA employee you are constantly pulled off your job, sometimes for months on end to help with the FA LOB.

None now that Anthology are the owners. The listed pay scale is totally off base on this page. All call center agents are hired in at less than $12 an hour and they go directly to FA and are hammered by back to back calls for 8 hours for a number of schools that could range in number from 5 -15 depending upon which team you are on. Moving up to the next tier of business "Enrollment" only nets you a small raise to just above $13 an hour. They actually let go and stopped hiring remote workers from states that set their minimum wage at $15.

We know nothing about them except they had a record year in 2022 and now they are telling us 2023 was horrible and they have to do layoff and delay our yearly merit raises.

Increase pay for the workers to what this page reports it as (17/hr)

You don't really just send a resume, FA is a meat grinder and has something like a 75% turnover rate or more so you will be hired provided you can speak clearly over the phone and can type 35 wpm.

It is WELL below the industry average and there is no benefit package to speak of. The insurance is horrible and the prices have gone up over the last two years for it, but that does not really matter when they do not pay you enough to afford it.

The company is very diverse.

Clocking out.