Senior Database Administrator

Blackline
Remote

It's fun to work in a company where people truly believe in what they're doing!

At Blackline, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine!

Make Your Mark:

BlackLine empowers our team members to be change agents and are always seeking new and innovative ways to solve problems. We are experiencing explosive growth and looking for passionate and talented people to join our team.

A Senior Database Administrator at BlackLine plays a vital role in managing data platform while continually driving forward improvements, optimizations, and automation.

As a member of the Cloud Data Services team, you will be involved in the planning, deployment, and maintenance of the data platform, including troubleshooting issues, security, and access controls. You will collaborate with other teams on crucial projects to drive growth, to improve controls and processes, to reduce overhead and complexity. This includes automation, performance optimizations, delivery, stability, and security of the services, systems, and databases we use.

In this role, we are looking for people who are team players, passionate about their areas of expertise, and constantly striving to learn and improve, not just in the sense of their own skills, but also in growing and sharing with peers day-by-day. If you are someone who strives for excellence in all that they do, a go-getter, and a creative problem solver, then we want to talk to you.

A successful candidate must possess solid troubleshooting skills, critical thinking skills, and have experience supporting large scale database operations. SaaS and Public Cloud experience is very desirable.

You'll Get To:

  • Ensure 99.99%+ availability of the services and infrastructure across private and public clouds to provide expected uptime to Blackline Customers
  • Work is project-oriented, and employee must define actual tasks. Understand company goals and practices and apply them in performance of job responsibilities. Receive only general instructions on new work. Perform necessary tasks to deliver against committed project timelines
  • Manage Relational Databases at multiple product lifecycle stages and environments, including research, development, mission-critical production systems, etc.
  • Manage NoSQL Databases at multiple product lifecycle stages and environments, including research, development, mission-critical production systems, etc.
  • Configure and maintain database systems and related processes, including monitoring, system health, and performance to ensure high performance, availability, and security
  • Independently, or in collaboration with peers, analyze, and resolve issues in real-time, providing end-to-end problem-solving and improvements. Conduct root cause analyses.
  • Provide off-hours support, including a 24/7 on-call rotation; Respond to and troubleshoot incidents.
  • Adhere to the change management and other established processes and procedures
  • Assist and support Engineering staff with performance tuning and optimizations, supporting the delivery of high-quality value and features to Blackline's customers
  • Refine, automate, and advocate for automation, standardized processes, issue tracking, change management, and process improvement
  • Implement, optimize, and regularly test backup and recovery plans for databases, including Disaster Recovery
  • Perform critical scheduled maintenance, deployment, and release support activities
  • Participate in various POC's
  • Create and Maintain documentation as well as operational knowledge base. Share knowledge with peers and other functional teams
  • Proactively identify issues, bottlenecks, gaps, or other areas of concern or opportunity and work to either directly affect change, or advocate for that change by working with peers and leadership in building consensus and taking action

What You'll Bring:

  • 6 or more years MS SQL Server Administration experience required
  • 4 or more years implementing operational automation via scripting (i.e., PowerShell, BASH, SQL, etc.) is required
  • 5 or more years successfully working in Hybrid (Physical, Virtualized and Private Cloud) environments are required
  • 3 or more years working in high-transaction data environments is required
  • Advanced working knowledge of SQL is required
  • Strong experience working with and maintaining data backup and recovery strategies
  • Strong experience working with and maintaining high-availability and disaster recovery strategies
  • Experience with performance tuning and optimization, using native monitoring and troubleshooting tools and techniques, including complex queries as well as procedure and indexing strategies
  • Excellent written and verbal communication skills are required, including ability to effectively communicate with audiences of various levels and backgrounds
  • Adaptable team-player with a focus on results and value delivery
  • Able to organize and plan work independently
  • Ability to multi-task and manage priorities in a fast-paced environment is required
  • Strong work ethic, attention to detail and organizational skills are required
  • 1 or more years of deploying and managing NoSQL (MongoDB) is a plus
  • 1 or more years of deploying and managing PostgreSQL is a plus
  • ETL experience is a plus
  • Bachelor's Degree in an IT, Computer Science preferred, or equivalent combination of education and work experience.

Thrive At BlackLine Because You Are Joining:

  • A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
  • A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
  • A company who believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, ESPP, food, drinks, games, and so much more!
  • A culture where BlackLiners' continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

#LI-NR1
#LI-REMOTE

Equal Employment Opportunity

BlackLine believes that our diversity is one of our greatest strengths, and we do not tolerate discrimination. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, natural hair, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, including HIV and AIDS, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.

We're proud to continue to stand by this policy and will grow our company with attention to this instrumental belief in our hiring and promotion practices.

We encourage applications from all qualified candidates and will reasonably accommodate applicants' needs in accordance with applicable law throughout all stages of the recruitment and selection process. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]

Support Enablement Program Manager

Blackline
Remote
The Support Team Enablement Program Manager is responsible for developing and implementing programs for our Support team globally. The programs this role will deliver include new hire onboarding of new Support team members, ongoing training of existing members and managers, product training for Support teams, and development & management of enablement content and learning management systems. This program manager will be supported by learning experience designers as a shared service.
Roles and Responsibility (list in order of importance) Deliver standard Support Team New Hire onboarding program. Manage Support skills enhancement. Facilitate training and enablement of Support teams globally. Deliver Support-specific product training. Partner with Systems Enablement to develop and deliver tools and technology including Salesforce upgrade, optimizations, chat, mail and knowledge base, and change management. Drive efficient ramp time for Support Team practitioners. Drive development, training, and adoption of Support processes to ensure scalability in BlackLine's dynamic, high growth environment. Interface with Support senior leaders to understand team enablement needs and build enablement programs to support the function. Drive enablement alignment with their team needs. Foster and lead a culture of continuous improvement. Align Support enablement activities with key internal and external events. Measure and report on the effectiveness of enablement programs and initiatives. Develop individual results by maintaining policy and procedure resources, providing coaching, conducting training sessions, and developing outcome improvement resources. Support training financial objectives by recommending budget items and controlling costs. Perform other duties as assigned. Required Qualifications Years of Experience in Related Field: 4+ years of Support Teams implementation and/or training/enablement experience with an enterprise Cloud applications provider. Experience serving customers teams delivering software products or Support. Education: Bachelor's degree or the equivalent work experience Technical/Specialized Knowledge, Skills, and Abilities: Experience with Cloud software implementation Support delivery. Knowledge of or skill in Learning Management Systems, Docebo preferred Training facilitation skills Salesforce chat, mail, and knowledge base. Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Project). Knowledge of Confluence Working knowledge of Client Support (how it fits into an organization, why it is important to the business) Other: Excellent cross-functional leadership skills and the ability to initiate and build relationships with people in an open, friendly, and accepting manner. Ability to translate concepts, summarize, and communicate complex ideas, and clearly articulate business value with a good sense of how Support professionals think, operate, and absorb training. Adaptable and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change. Able to prioritize these demands and gain buy-in or direction with sales and GTM stakeholders. Excellent ability to command a classroom of Support Teams or Managers, both live and in a virtual training environment, specifically with adult learners. Ability to influence others absent direct authority or responsibility Preferred Qualifications Support training/enablement experience BlackLine product knowledge Experience with enablement related to financial applications is highly preferred. Understanding of accounting and finance concepts and terminology Knowledge of and experience applying Adult Learning Principles in corporate learning Working Conditions Work is primarily sedentary in nature; no special demands required. Equal Employment Opportunity

BlackLine believes that our diversity is one of our greatest strengths, and we do not tolerate discrimination. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, natural hair, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, including HIV and AIDS, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.

We're proud to continue to stand by this policy and will grow our company with attention to this instrumental belief in our hiring and promotion practices.

We encourage applications from all qualified candidates and will reasonably accommodate applicants' needs in accordance with applicable law throughout all stages of the recruitment and selection process. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]

GTM Finance Manager

Blackline
Remote

Responsibilities:

  • Provide financial support to BlackLine's customer-facing teams, including analysis, financial modeling and reporting of business activity, as well as headcount planning, across geographies, segments and channels
  • Interface with GTM Operations team regarding Customer Team headcount and services revenue planning, analysis and reporting
  • Analyze, forecast and report on customer-facing team variable compensation activity
  • Analyze, forecast and report customer renewals activity
  • Support Marketing organization by tracking commitments and spending vs. budget and performing ROI analysis on program spending initiatives
  • Ensure timely and accurate analysis of actual results vs. budgets, forecasts and financial trends
  • Identify areas of financial risk and opportunity
  • Proactively identify, design and implement enhancements to existing planning processes and systems
  • Become a subject matter expert and report designer in software tools such as and not limited to Adaptive Insights, NetSuite, Salesforce, and Tableau
  • Assist with ad-hoc financial analysis, modeling and special projects

Qualifications:
  • Ability to communicate effectively and present information: one-on-one, small groups, functional leaders, and senior management in the Finance organization
  • Ability to quickly gain proficiency in new/multiple financial systems
  • Strong knowledge of financial planning and forecasting, financial accounting concepts and business process best practices
  • Must be comfortable working in a high pace environment, be able to multi-task, and have a hands-on attitude
  • Must be able to excel in a flexible, fast-paced work environment and meet deadlines
  • 5-6 years of Big4 or publicly traded company experience preferred
  • Experience in a finance business partnering role required
  • Advanced Microsoft Excel, Word and PowerPoint skills required
  • Strong writing and analytical skills; high level attention to detail
  • Experience in process improvement and cycle time reduction without compromising quality
  • Experience with Adaptive Insights, NetSuite, Zuora, Salesforce, Tableau and other SaaS-based tools a plus
  • BA/BS degree in accounting or finance required

#LI-SP1

Equal Employment Opportunity

BlackLine believes that our diversity is one of our greatest strengths, and we do not tolerate discrimination. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, natural hair, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, including HIV and AIDS, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.

We're proud to continue to stand by this policy and will grow our company with attention to this instrumental belief in our hiring and promotion practices.

We encourage applications from all qualified candidates and will reasonably accommodate applicants' needs in accordance with applicable law throughout all stages of the recruitment and selection process. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]

Senior Director / Head of Quality Engineering

Blackline
Remote

Our Company:

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

We are a technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Work, Play and Grow at BlackLine!

Job Summary:

As a Senior Director / Head of Quality Engineering, you will be at the very heart of BlackLine's quality engineering processes, dedicated to delivering high-quality SaaS to our customers, both quickly and effectively. Your expertise, knowledge, and passion for your domain will imbue the organization around you; you will be a champion for code health, testability, usability, performance, scale, and security.

This is a transformational role requiring exceptional technical, organizational, communication and collaboration skills. You will have the opportunity to lead and grow a world-class team. You will be a technical thought-leader, a champion for rigorous and adaptive test design, proactive planning, results orientation, and quality-first culture. By leading a diverse geographically distributed team of Quality Engineers and Managers, you will be able to affect transformative change within the organization and help accelerate BlackLine growth.

At BlackLine, leadership is a powerful responsibility. We favor servant-leaders who support and enable their teams, guide them to continuous improvement, plan proactively and successfully execute paths towards that success. In the right hands, with the right experience, this role can be a force that can change the very nature of how we work, and through that it can drastically improve the working lives of every one of our customers. The ideal person for this role will be someone who understands the art and science of testing for mission critical, cloud scale enterprise SaaS with an ability to flex between the strategic and the tactical.

Responsibilities:

  • Translate the high-level strategic vision into clear and actionable organizational and technical roadmap.
  • Provide technical and operational leadership, with a demonstrated ability to lead at all levels in a bleeding-edge, high-performance, and high-volume environment
  • Collaborate with engineering, product, Ops and customer support leaders to define, prioritize and implement a ‘quality first' approach throughout the SDLC for better customer experience.
  • Foster a culture of Continuous Delivery (CD) and efficiency by “automating everything automatable” and using automation day in and day out.
  • Define, measure, and communicate key metrics/KPIs highlighting engineering efficiency, and the quality of shipped features.
  • Attract, retain, motivate, and grow talent in a globally distributed team.
  • Promote a culture of collaboration, success, pride, performance, discipline, and creativity.
  • Exercise sound judgment, discretion, and timeliness in decision making.
  • Evaluate and refine engineering processes to streamline development, reduce time to delivery, increase quality, and promote a culture of excellence within the organization
  • Transform and drive superior customer experience via improved quality, monitoring, incident management capabilities, root cause analysis and corrective actions.
  • Set clear expectations and create a positive work environment based on accountability.


Qualifications:

  • 12+ years of software design and testing experience with a proven track record of enterprise class SaaS delivery, paired with increasing responsibility in technical and strategic roles.
  • 4+ years of experience as Manager of Managers for a geographically distributed team of 50+ engineers.
  • Inspirational and highly collaborative leadership style, capable of building top-talent teams, cross-functional bridges, and high-impact architectures.
  • Experience in hiring, training, mentoring, and managing multiple teams.
  • Excellent leadership skills showing commitment, strategic foresight and planning, integrity, and change management to drive organization towards continual success.
  • Deep understanding of functional and non-functional requirements for enterprise SaaS at scale in the areas of system performance, scalability, reliability, security, and extensibility.
  • Experience with continuous integration, test pipelines, load & performance testing, and test automation.
  • Deep understanding of what it takes to effectively implement and utilize test automation.
  • Extraordinary engineering vision, data focus, and customer advocacy orientation.
  • Works well under pressure and can shift priorities as needed.
  • Experience with the public cloud (AWS, Azure, or GCP).
  • Excellent verbal, written, presentation, listening, and negotiation skills, with ability to present complex information in a clear and concise manner.
  • Strategic thinker with ability to roll up sleeves to get things done.
  • BS degree in Computer Science, Engineering, or related discipline; MS preferred.

Equal Employment Opportunity

BlackLine believes that our diversity is one of our greatest strengths, and we do not tolerate discrimination. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, natural hair, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, including HIV and AIDS, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.

We're proud to continue to stand by this policy and will grow our company with attention to this instrumental belief in our hiring and promotion practices.

We encourage applications from all qualified candidates and will reasonably accommodate applicants' needs in accordance with applicable law throughout all stages of the recruitment and selection process. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]

Strategic Alliances Architect

Blackline
Remote
The Strategic Alliances Architect is BlackLine's expert on navigating sales cycles with our strategic alliance partners. They work to ensure that BlackLine and partner sales/presales teams can successfully align to sell Blackline's market-leading finance and accounting solutions. This role is primarily focused on enabling the global BlackLine Sales Organization to support SAP (and potentially other alliance partners) in recognizing, accelerating, and closing sales opportunities for BlackLine offerings. This includes but is not limited to developing enablement plans and curriculum, creating content, and providing ongoing, direct support to members of Sales teams (internal and external) on navigating Alliances-driven sales opportunities. The Strategic Alliances Architect will work closely with BlackLine's Strategic Alliances and partner resources to define enablement objectives and the operational processes required to execute and measure successful outcomes. They will also support BlackLine Field Alliances directors in defining and executing regional plans to enable all relevant roles (internal and external) within their local geographies. The Strategic Alliances Architect should have deep expertise in SAP's solutions and how BlackLine complements SAP, as well as a thorough understanding of our other strategic alliance partnerships, including but not limited to the structure of the sales organization and supporting roles, sales cycles and the strategies that should be employed by BlackLine at various stages to drive alignment.
Roles and Responsibility (list in order of importance) Be the BlackLine expert on navigating the nuances of our Alliances-driven sales cycles (e.g., SAP SolEx) and how they differ from direct-sale opportunities Establish relationships and work closely with BlackLine and partner stakeholders (e.g., Solution Marketing, various teams within SAP) to better understand our intended audiences, complementary positioning, and how to leverage the right resources to drive successful sales opportunities for BlackLine offerings Develop and deliver enablement (for internal and external audiences) on the value of our alliance partnerships, the complementary nature of our solution offerings, and how to work with our alliance partners at all stages of the sales cycle, including how/when to leverage appropriate BlackLine resources Contribute to the ongoing development and maintenance of our Sales-focused playbooks (e.g., SolEx Playbook), demos and value selling tools that support the complementary nature of our solution offerings Foster relationships with regional leadership (internal and external) to regularly provide enablement updates and solicit feedback from all stakeholder teams Individually mentor new and existing members of the Sales organization and other customer-facing roles about working within our alliance partnerships Work closely with internal and external Sales, Solutions Consulting, Field Alliances, and other account team members as needed to support business development and sales activities Communicate with other BlackLine departments (e.g., Marketing, Product) to stay abreast of new developments and ensure enablement plans reflect the latest and greatest as it pertains to our alliance partnerships Collaborate with other enablement teams (e.g., Sales Enablement, Partner Enablement, SC Enablement) to execute on mutually beneficial programs Provide support as needed across all Center of Excellence, Strategic Alliances, and Go-to-Market programs to accelerate opportunities and generate revenue for BlackLine Required Qualifications Years of Experience in Related Field: 8+ years in software sales/presales role, SAP or SAP partner ecosystem preferred Education: Four-year degree in Accounting, Finance or Business Administration preferred Technical/Specialized Knowledge, Skills, and Abilities: High degree of BlackLine and SAP product knowledge Experience creating and delivering compelling presentations Excellent written and verbal communication skills required Technically savvy with a broad understanding of various tools and platforms Preferred Qualifications Previous enterprise level experience in Sales, Presales or Alliances with SAP or an SAP Solution Extension partner Prior experience with accounting/finance software a plus Strengths in problem solving and alternative ways to improve process efficiencies Demonstrated ability to build and maintain trusted relationships with partners, prospects, and customers Proven ability to translate prospective client/partner objectives into solutions Experience selling and managing large transformational projects at strategic accounts Experience consulting on process improvement and technology enablement Working Conditions Some travel (domestic/global) may be required to support in-person activities. Equal Employment Opportunity

BlackLine believes that our diversity is one of our greatest strengths, and we do not tolerate discrimination. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, natural hair, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, including HIV and AIDS, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.

We're proud to continue to stand by this policy and will grow our company with attention to this instrumental belief in our hiring and promotion practices.

We encourage applications from all qualified candidates and will reasonably accommodate applicants' needs in accordance with applicable law throughout all stages of the recruitment and selection process. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]

Cloud Data Engineer

Blackline
Remote

It's fun to work in a company where people truly believe in what they're doing!

At Blackline, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine!

Make Your Mark:

BlackLine empowers our team members to be change agents and are always seeking new and innovative ways to solve problems. We are experiencing explosive growth and looking for passionate and talented people to join our team.

As a member of the Data Operations team, you will help advance the platform to allow the organization to make data-driven decisions and improve the product experience. To achieve this, the team currently leverages the power of the Google Cloud Platform and existing open-source technologies.

The team is also responsible for building and operating tools and platforms around data while also promoting best practices around it with a focus on user data privacy. We are looking for a driven, detail-oriented, and passionate engineer to come to join our new Data Operations team.


You'll Get To:

  • Ensure 99.99%+ availability of the services and infrastructure that spans across multiple global datacenters in private and public clouds.
  • Design, build and maintain production data-pipelines (both batch and streaming) that deliver over a billion events with measurable quality within bounds of defined SLA(s)
  • Work with product and engineering managers to build necessary tools to help with their data-related needs
  • Build tools and infrastructure that enables external teams (engineers and analysts) to effectively create efficient data-pipelines
  • Be a champion of the overall strategy for data governance, security, privacy, quality, and retention that will satisfy business policies and requirements
  • Identify, document, and promote best practices
  • Monitor and maintain health, performance, and security of all infrastructure components.
  • Build systems and perform necessary tasks to deliver against committed project timelines.
  • Desire to automate everything
  • Solve real-life problems in a bleeding-edge, high-performance, and high-traffic environment.
  • Maintain documentation and operational knowledge base.
  • Adhere to the change management and other established processes and procedures.
  • Respond to and troubleshoot incidents. Conduct root cause analyses.
  • Evaluate and analyze systems, performance, issues, and metrics to provide recommendations for continuous improvements.
  • Participate in a scheduled 24/7 on-call rotation for second tier support escalations.Implement, optimize, and regularly test backup and recovery plans for databases, including Disaster Recovery
  • Perform critical scheduled maintenance, deployment, and release support activities
  • Participate in various POC's
  • Create and Maintain documentation as well as operational knowledge base. Share knowledge with peers and other functional teams
  • Proactively identify issues, bottlenecks, gaps, or other areas of concern or opportunity and work to either directly affect change, or advocate for that change by working with peers and leadership in building consensus and taking action

What You'll Bring:

  • 4+ Years of Data engineering experience
  • 4+ years of hands-on experience in working with data, including but not limited to Data Warehouse (DWH) environment with data integration / ETL of large and complex data sets. Building large scale data-processing systems with experience in
  • 2+ years supporting a Saas/Hosting type, critical revenue-generating environment.
  • 2+ years interacting with APIs (REST, SOAP, etc.)
  • Big Data technologies such as MapReduce, Hadoop, Spark, Kafka, or GCP/AWS equivalents
  • Programming experience in SQL and Python or Java
  • Hands-on experience in data modeling, data pipeline design and development
  • Proficient in relational as well as non-relational data stores, methods and approaches.
  • Hands-on problem-solving skills, technical leadership and mentoring qualities
  • Familiarity with scripting and or systems programing languages (e.g. Bash, PowerShell, Chef, Ansible, etc.)
  • Strong written and oral communication skills
  • Ability to participate in On-Call rotation
  • A minimum of two years of experience in a 24x7 operations organization, deploying and operating complex data infrastructure at scale

Thrive At BlackLine Because You Are Joining:

  • A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
  • A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
  • A company who believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, ESPP, food, drinks, games, and so much more!
  • A culture where BlackLiners' continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

#LI-NR1
#LI-REMOTE

Equal Employment Opportunity

BlackLine believes that our diversity is one of our greatest strengths, and we do not tolerate discrimination. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, natural hair, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, including HIV and AIDS, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.

We're proud to continue to stand by this policy and will grow our company with attention to this instrumental belief in our hiring and promotion practices.

We encourage applications from all qualified candidates and will reasonably accommodate applicants' needs in accordance with applicable law throughout all stages of the recruitment and selection process. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]

GTM Operations Data Analyst, Customer Team

Blackline
Remote
The GTM Operations Data Analyst will have strong operational and analytical experience, as well as strong data visualization experience. Using data analytics and trends, you will partner with the Customer Team Organization to help target at risk customers quickly in order to maintain the highest possible customer retention rate. You should enjoy enhancing business systems/processes and developing and tracking insights to drive a positive customer experience, adoption, and operational scalability.
Roles and Responsibility (list in order of importance) Develop and deliver accurate analyses, reports, dashboards, and ad-hoc requests for the Customer Success and Customer Support teams in order to optimize efficiency and effectiveness. Provide data such as net revenue retention, product adoption, advanced customers, activities, referenceability, survey results, customer portfolio review to influence the Customer Success and Support Teams to deliver against these key performance indicators and activities. Provide data that tells a story clearly and can be absorbed and understood quickly using data visualization, while understanding the audience (C-Suite and others). Compile, analyze, and provide data-driven insights and reporting that monitors, projects and accounts for results, creating a positive impact on revenue growth, customer retention, product adoption and customer success. Collaborate with Customer Teams to understand new offerings and engagements in order to develop metrics to track effectiveness of offering. Performs other duties as assigned. Required Qualifications Years of Experience in Related Field: 2+ years of relevant experience in similar role Education: BS/BA in Business Administration, Finance, or Technology Technical/Specialized Knowledge, Skills, and Abilities: Advanced Excel, PowerPoint and Word skills. Strong knowledge of reporting/Business Intelligence, including joining data from multiple data sources. Accomplished at understanding large sets of data and transforming the data into short and easy-to-understand dashboards and reports. Other: Results-driven self-starter with the ability to multitask Strong initiative and ability to work in a self-directed environment with a “can do” attitude and growth mindset Customer focused mindset, patient, and resourceful Comfortable working in a fast-paced environment while dealing with ambiguity Exceptional interpersonal and influence skills. Experience driving cross-functional projects end-to-end. Ability to negotiate priorities across organizations at all levels. Preferred Qualifications Experience with Tableau or other BI reporting tool, FinancialForce, Gainsight Working Conditions Work is primarily sedentary in nature; no special demands required
#LI-JA1
#LI-REMOTE Equal Employment Opportunity

BlackLine believes that our diversity is one of our greatest strengths, and we do not tolerate discrimination. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, natural hair, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, including HIV and AIDS, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.

We're proud to continue to stand by this policy and will grow our company with attention to this instrumental belief in our hiring and promotion practices.

We encourage applications from all qualified candidates and will reasonably accommodate applicants' needs in accordance with applicable law throughout all stages of the recruitment and selection process. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]

Customer Success Manager 1

Blackline
Remote
The Customer Success Manager (CSM) strategizes on and delivers post-sales efforts to their assigned customers via a Customer Success program strategy specifically associated with a BlackLine onboarded customer segment(s). This program strategy encompasses the activities, resources, and relationships necessary to optimize customers' adoption of subscribed licenses and products, prevent attrition and churn, and continually enhance customer health and satisfaction. The CSM uses their expertise in the Company's platform and products as well as their domain expertise to provide best practice deliverables. These prescriptive touchpoints include campaigns, coaching, demonstrations, success plans and reviews to nurture extraordinary customer engagement and excitement throughout their entire BlackLine journey.
Duties and Responsibilities:
Deliver on Customer Success program strategy specifically associated with a BlackLine onboarded customer segment(s) as it relates to assigned customers. Perform territory planning to proactively determine the appropriate customer success activities and events needed to improve license and product adoption, prevent churn and attrition and enhance customer advocacy . Own customer relationship for entire BlackLine journey after initial contract execution. Answer clients' platform, product and domain questions within the defined customer success program criteria and timeframes. Perform Success Planning activities for onboarded clients to ensure BlackLine understands their corporate goals and objectives and any challenges to deliver relevant and pertinent demonstrations, coaching and/or referrals to other Customer Teams. Continually communicate BlackLine value to customer through the entire client lifecycle, including their renewal process. Work as a team with sales executives and other departments on strategic account planning focused on account expansion, reduction of license and product adoption whitespace, increased customer sentiment, and reduced churn risk. Deliver actionable advice and expertise to customers regarding the features and usage of BlackLine's solutions to attain product and license expansion and adoption optimization goals. Perform effective customer demonstrations, Success Reviews, Executive Business Reviews, customer advocacy, coaching activities and other adoption deliverables via webcasts, teleconferences and/or onsite visits. Lead client discovery sessions on account expansion and product adoption whitespace, and coordinate requirements definition with internal teams to obtain and issue client statements of work for new implementation projects. Be able to address assigned client activities' impact on BlackLine and provide best practices. Includes, but not limited to organizational changes, global rollout, and ERP changes. Keep current on all BlackLine solutions, including detailed product functionality and its proper use. Apply competitive differentiation as needed to further opportunities and prevent churn. Identify and report on “at-risk” clients, including impact on renewals, and guide customers through a successful “Red → Green” process. Coordinate with BlackLine Partner Channel team as well as specific partners, as needed. Provide feedback to Product Management team related to new functionality requests and specifications. Provide feedback to various internal customer teams to improve customer experience. Provide BlackLine best practices, use case scenarios and client stories both internally and externally (including community) to assist other clients with expanded use of application functionality. Assist with the provision of customer references. Assist in BlackLine Community as a Moderator. Provide coverage, education, and application expertise by attending and participating in BlackLine User Groups, Client Roundtables, Customer Success Labs, conferences, and other events. Log client communication and document relevant activities within internal customer relationship management software and other tools as assigned. Show passion for BlackLine application and desire to enhance customer satisfaction. Other duties as assigned.
Qualifications:
Ability to work both independently and collaboratively, sharing best practices and coordinating across internal teams. Outstanding analytical, oral and written communication skills. Demonstrated ability to build relationships and trust with clients and other team members, while identifying and assessing client opportunity and risk. Assist customers both large and small and know how/why to manage them differently. Ability to thrive in a dynamic environment, prioritizing and adjusting to multiple and varying tasks daily. Ability to exercise independent discernment for issue identification and creative resolutions. Demonstrate integrity, trustworthiness and good judgment. Effective presentation skills with ability to deliver clear and concise messages both internally and with clients. Strong ability to understand, match and recommend product functionality to the clients' business needs Strong results orientation with a dedicated client focus.
Required:
Domain expertise - 3+ years of experience in accounting/auditing and/or in accounting/auditing/financial industry software solutions Bachelor's degree Travel may be required
Preferred:
Bachelor's degree in Accounting, Economics or Business Administration CPA, CIA or related professional accounting certification 2+ years BlackLine experience 2+ years in a customer-facing role #LI-NS1
#LI-REMOTE Equal Employment Opportunity

BlackLine believes that our diversity is one of our greatest strengths, and we do not tolerate discrimination. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, natural hair, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, including HIV and AIDS, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.

We're proud to continue to stand by this policy and will grow our company with attention to this instrumental belief in our hiring and promotion practices.

We encourage applications from all qualified candidates and will reasonably accommodate applicants' needs in accordance with applicable law throughout all stages of the recruitment and selection process. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]

Customer Success Manager I

Blackline
Remote
The Customer Success Manager 1 (CSM1) delivers post-sales efforts to their assigned customers via a Customer Success program strategy specifically associated with a BlackLine onboarded customer segment(s). This program strategy encompasses the activities, resources, and relationships necessary to optimize customers' adoption of subscribed licenses and products, prevent attrition and churn, and continually enhance customer health and satisfaction. The CSM I delivers post-sales efforts to customers to support the On-Demand customer success strategy. Touchpoints include, coaching, demonstrations, Business Review, Customer Success Reviews, Success Path creation and review and appropriate training required to ensure the customer is receiving the value expected from their BlackLine subscription. In addition, the CSM I may engage with customers across all account segments, delivering 1: 1 programs including but not limited to answering customer questions via chat or email, directing customers to available documentation, videos, training, accelerators, etc. In addition, the CSM I will support 1: many programs including Workshops, Webinars, and other BlackLine events. The CSM1 reports to the Manager, Customer Success.
Roles and Responsibility (list in order of importance) Perform effective customer presentations, Success Reviews, Executive Business Reviews, customer advocacy, solution workshops, coaching activities and other adoption deliverables via webcasts, teleconferences and/or onsite visits. Be able to address assigned client activities' impact on BlackLine and provide best practices. Includes, but not limited to organizational changes, global rollout, and ERP changes. Keep current on all BlackLine solutions, including detailed product functionality and its proper use. Apply competitive differentiation as needed to further opportunities and prevent churn. Coordinate with BlackLine Partner Channel team as well as specific partners, as needed. Provide feedback to Product Management team related to new functionality requests and specifications. Provide feedback to various internal customer teams to improve customer experience. Provide BlackLine best practices, use case scenarios and client stories both internally and externally (including community) to assist other clients with expanded use of application functionality. Assist in BlackLine Community as a Moderator. Respond to customer questions in the Community. Provide coverage, education, and application expertise by attending and participating in BlackLine User Groups, Client Roundtables, Customer Success Labs, conferences, and other events. Understands the art of the possible with the BlackLine platform. Acts as a functionality-based SME for three BlackLine solutions. Log client communication and document relevant activities within internal customer relationship management software and other tools as assigned. Show passion for BlackLine application and desire to enhance customer satisfaction. Deliver on Customer Success program strategy specifically associated with a BlackLine onboarded customer segment(s) as it relates to assigned customers. Assist customers as they move through their onboarding of BlackLine as a new client. Answer clients' platform, product and domain questions within the defined customer success program criteria and timeframes. Educate clients on how existing and new product features and functionality work, and how it can contribute to their business objectives Perform Success Planning activities for onboarded clients to ensure BlackLine understands their corporate goals and objectives and any challenges to deliver relevant and pertinent demonstrations, coaching and/or referrals to other Customer Teams. Travel may be required Other duties as assigned Required Qualifications Years of Experience in Related Field Domain expertise - 3+ years of experience in accounting/auditing and/or in accounting/auditing/financial industry software solutions Prior experience as an Accountant and/or Accounting Manager Education: Bachelor's degree in Accounting, Economics or Business Administration Masters of Business Administration or equivalent Technical/Specialized Knowledge, Skills, and Abilities: 2+ years BlackLine experience 2 Years Customer facing experience (internal or external) Updated knowledge of current accounting practices and changes in the industry Strong interpersonal skills and experience building relationships Knowledge of Gainsight, Salesforce CRM, etc.
Other: Strong interpersonal and consultative skills and proven results building relationships working as a Trusted Advisor to drive business value for customers. Ability to deal with changing priorities and high-pressure situations with poise and diplomacy Highly process-oriented mindset, with a love of telling stories with data Excellent listening and empathy skills Strong verbal and written professional communication skills Demonstrate and strong presentation skills with a natural comfortable passion for presenting Prioritization and time management skills Self-motivated, proactive team player with a natural curiosity and passion for learning
Working Conditions Work is primarily sedentary in nature; no special demands required. This role is a remote position and does not require office space. Equal Employment Opportunity

BlackLine believes that our diversity is one of our greatest strengths, and we do not tolerate discrimination. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, natural hair, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, including HIV and AIDS, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.

We're proud to continue to stand by this policy and will grow our company with attention to this instrumental belief in our hiring and promotion practices.

We encourage applications from all qualified candidates and will reasonably accommodate applicants' needs in accordance with applicable law throughout all stages of the recruitment and selection process. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]

Proposal Coordinator

Blackline
Remote
BlackLine Systems, Inc. is seeking a Proposal Coordinator who will provide proposal management skills and best practices. This will include the oversight of proposal activities, internal reviews of final draft, management of proposal schedules and deadlines, and assisting in updating our current content. This position will act in a support role to the Senior Proposal Analysts. They will interact with Sales reps, Solution Consultants and SMEs around the company, and assist with managing our proposal databases. Proposals will range from short, routine customer responses to longer, formal proposals, with a heavy emphasis on Information Technology Questionnaires (ITQs). Multiple proposals will be in progress concurrently as we do a large volume of work. This person will report directly to the Sales Operations Manager of the RFP Team, and will work closely with the rest of the proposal team. This position will be remote in the U.S., though some travel may be needed to our headquarters in Woodland Hills, CA on occasion.
Responsibilities:
Coordinate and maintain team documentation efforts for responses to RFPs. Analyze requirements and ensure that proposals meet requirements. Edit and rewrite proposals, including creating templates and boilerplate text. Draft proposal outlines, responsibilities matrices, and communicate across teams to get input and meet deadlines. Attend proposal kickoff meetings and “lessons learned” calls as needed and act as the recorder for each to ensure all are aligned. Conduct internal peer review (our last stage). Assist Manager with updating proposal strategies, plans, schedules, tasks, team member assignments, and track the execution and completion of all proposal activities assigned to proposal team members. Ensuring documents are secure and up to company standards. Facilitating the proposal review process. Assistance with final draft and all required attachments. Responsible for sending our security documentation to clients and prospects/ Work cross-functionally with SMEs when needed on teams across the globe. Review and analyze all proposal content to ensure clarity, conciseness, responsiveness and compliance with all stated requirements and consistency across all factors. Perform technical editing of proposal content, as needed, to help ensure accuracy, clarity, conciseness, and consistency (both technically and stylistically) across all responses.

Qualifications:
3+ years of past work as a proposal professional Solid analytical, problem-solving, critical-thinking, and decision-making capabilities with sound judgement Strong written communication skills Prior experience at a SaaS company a plus SalesForce experience preferred Prior experience utilizing a variety of on-line vendor portals a plus (i.e. Ariba, Prevalent) Previous experience with any proposal management tool to manage/update knowledge base (i.e. Qvidian, Loopio, RFP360) Excellent attention to detail and organizational skills with ability to consistently complete tasks accurately and in a timely manner Working knowledge of technical Information Security language Ability to work independently and with minimal supervision Team player with ability to multitask and work in fast-paced environment Strong Proficiency with Microsoft Office Word and Excel required Self-motivator and stellar work ethic Effective interpersonal skills including the ability to interact with a variety of personalities while maintaining a calm, professional, friendly demeanor Bachelor's Degree required Association of Proposal Management Professional (APMP) certification is a plus A background security check is required as a condition of employment
#LI-SP1
Equal Employment Opportunity

BlackLine believes that our diversity is one of our greatest strengths, and we do not tolerate discrimination. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, natural hair, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, including HIV and AIDS, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.

We're proud to continue to stand by this policy and will grow our company with attention to this instrumental belief in our hiring and promotion practices.

We encourage applications from all qualified candidates and will reasonably accommodate applicants' needs in accordance with applicable law throughout all stages of the recruitment and selection process. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]

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