Blink Health jobs in Pittsburgh, PA

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Program Overview: Our Pharmacy Operations Associate Program is a structured, full-time, rotational program designed for individuals interested in launching a career in healthcare and pharmacy services. Over the course of the program, you will rotate through key operational areas within BlinkRx's closed-door pharmacy operations. In each rotation you will learn critical business functions and skill sets while getting hands-on experience, mentorship, and the opportunity to contribute meaningfully to our mission. Upon successful completion of the program, you will be placed in a full-time role within the department that best matches your skills, interests, and organizational needs. Program Qualifications: High school diploma or GED equivalent. Associate or Bachelor degree is a plus Strong attention to detail and accuracy Ability to work in a fast-paced environment Excellent communication and interpersonal skills Patient-centric mindset characterized by a natural inclination for empathy, patience, and a strong desire to help others Basic computer skills- proficient in using computer for day-to-day tasks like navigating browsers, entering data accurately, and working on multiple tabs Ability to learn and adapt to new technologies Key Responsibilities: Enter and validate pharmacy-related data with accuracy and attention to detail Collaborate with internal teams to resolve data entry issues and support prescription fulfillment Engage with patients, providers, and insurers via phone and messaging to complete prescription processing steps Learn and utilize BlinkRx's proprietary tools and technologies Maintain patient privacy and adhere to security protocols Complete assigned learning modules, performance evaluations, and project milestones Rotational Areas May Include: Pharmacy Data Entry & Verification: Ensuring the accuracy and completeness of prescription data Prior Authorization Support: Complete and submit prior authorization forms Provider/Patient/Insurer Communications: Conduct outbound calls with patients, providers, and insurers to resolve routine and new issues with patients, doctors and insurers Location/Hours During Training Full time, On-site role in Robinson Township (Pittsburgh) 10 am - 6 pm EST Mon - Fri, 7 to 10 weeks (mandatory training) Location/Hours Post Training Full time, On-site role in Robinson Township (Pittsburgh ) Shifts: Variable 8 hour shifts with start times between 7:30 am and 1:00 pm EST Need to be open to rotating Saturday shifts Program Start Month : February, 2026 Benefits Medical, dental, and vision insurance plans that fit your needs 401(k) retirement plan Daily meal stipend for onsite marketplace Pre-tax transit benefits and free onsite parking Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! What you'll do: Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient Support team to ensure operational excellence and adherence to SLAs Review and analyze team and individual Specialists' performance data to meet and exceed structured performance targets across the team Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team Foster a collaborative, cohesive, and enjoyable team dynamic A successful applicant will fit the following criteria: Bachelor's Degree in Communication, Business Administration or equivalent degree/experience 3+ years of leadership experience in a fast paced environment 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners Ability to leverage data to make crucial decisions independently Strong problem solving skills, especially when working with ambiguous information Attention to detail with a knack for precision and organization Confident, patient, respectful, and a clear communicator Onsite role in Robinson Township, Pittsburgh #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Full-time onsite role in Pittsburgh, PA (Robinson Township) People and Culture Partner, Pharmacy Operations We're seeking a People and Culture Partner to support our rapidly growing Pharmacy Operations team at BlinkRx. Reporting to and partnering closely with the Senior HR Business Partner, this role will coach frontline managers, support core HR processes, and help foster a positive, high-performance culture. BlinkRx is a fast-paced, high-growth company. To thrive here, you must be comfortable with change, adaptable to shifting priorities, and proactive in solving problems. Responsibilities Employee Relations & Compliance Meet regularly with frontline managers, particularly new and junior leaders, to provide coaching and guidance on employee relations, performance management, and day-to-day people issues. Review and approve corrective actions and performance improvement plans in collaboration with the Senior HRBP. Advise managers on documenting and delivering performance and conduct-related feedback. Assist with employee investigations, including gathering documentation, summarizing findings, and escalating issues as needed. Support responses to unemployment claims and other employment-related legal matters in coordination with the Sr. HRBP and legal team. Employee Experience & Operational Support Partner with the People Operations team and external leave vendor to coordinate FMLA, LOA, and accommodation requests. Support new hire onboarding in coordination with People Operations, IT, and Workplace Services. Conduct exit interviews for hourly employees and collect and summarize feedback. Ensure accurate completion of termination forms, checklists, and supporting documentation. Maintain offboarding records and identify potential trends in exit data. Collaborate with Workplace Services to plan and coordinate employee engagement events that enhance the employee experience. People Programs Partner with the Talent Programs and Operations teams to support the annual performance review cycle, calibration sessions, and goal-setting processes. Help drive change management and communication efforts tied to HR programs, org updates, and new initiatives impacting the Pharmacy Operations team. Well versed and familiar with HR metrics and basic data analysis/leveraging data insights to help inform decision-making and proactively identify opportunities for improving performance, engagement, and retention. Qualifications Bachelor's degree in Human Resources, Business, or a related field is required. At least 5 years of HR Business Partner or generalist experience, specifically supporting hourly employee populations. Strong knowledge of employment law, HR policies, and compliance best practices. Experience coaching new and junior managers and navigating basic employee relations issues independently. Excellent communication, problem solving, and documentation skills. Experience in pharmacy or healthcare settings or experience in hyper scaling start ups is preferred Experience operating in a fast-paced, high-growth, and constantly evolving environment. Ability to work independently while building strong, trust-based relationships across teams. Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! This is a hybrid position based out of our Robinson TWP, PA Location. What You'll Do: Perform daily Quality Assurance evaluations on all lines of business, meeting or exceeding the assigned productivity targets Conduct patient interaction evaluations for Patient Services phone, chat and emails Conduct pharmacy workflow audits, such as Prior Authorization process adherence and data entry for the Hub Identify trends and opportunities to improve quality in patient interactions and workflow adherence. Communicate these opportunities to QA leadership or other pertinent stakeholders. Collaborate with agents, leaders, and other QA analysts to identify best practices, knowledge gaps and opportunities to enhance protocols, scripting, training, and Knowledge Base articles. Remain current on our products, protocols, scripting, new clients, features and departmental processes Participate in calibration sessions to ensure consistency in grading and auditing practices. Serve as a subject matter expert for assigned business segment(s), and function as the expert scoring interactions against which others will be calibrated. Facilitate discussions to explain rationale for scoring, actively listen and make recommendations as necessary to the appropriate scorecards to drive improvement in calibration scores Cross-train to be able to evaluate quality on other business segments as needed Complete other duties as assigned What You'll Need: A minimum of 2 years of QA experience in a contact center or hub pharmacy environment Spanish language proficiency, both written and spoken. Experience with healthcare, insurance, or other highly regulated industry preferred Track record of strong performance and QA scores Attention to detail with a knack for precision Analytical and process-oriented Comfortable in a fast-paced environment Ability to work independently and as a member a team Confident, patient, respectful, and a clear communicator Passion for problem solving and troubleshooting #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! This is a hybrid role, onsite 3x/week in Pittsburgh, PA (Robinson Township), New York City (Flatiron District), or St. Louis (Chesterfield), MO locations. The Patient Services Operations team is central to advancing our mission to provide affordable care and deliver an exceptional patient experience. We are seeking a Technical Writer to join our Knowledge Management & Communications team. You would be responsible for all patient-facing content within Patient Services Operations. As we redefine how patients access and manage their medications, we need communicators who can make complex healthcare information clear, compassionate, and actionable. This is an ideal opportunity for a detail-oriented communicator who thrives on translating complex processes into clear, empathetic, and actionable content that empowers patients and drives consistency across all touchpoints. What You'll Do Serve as the primary point of contact for all patient-facing support content, including Help Center articles, IVR messaging, and macros. Write Help Center articles that empower patients with self-service, and train and optimize our AI Agent to better support customers. Design a Help Center structure that is intuitive and easy to navigate. Craft sample messaging that accelerates our agents' ability to support patients across all communication channels. Design AI-ready content by structuring information that supports conversational AI, ensuring accuracy, clarity, and alignment with patient needs. Keep content fresh and relevant by implementing processes that ensure materials reflect evolving team needs, business functions, product details, and program changes, and that updates flow into the AI Agent's training data. Audit and refine Help Center content to maintain consistency, accuracy, and trustworthiness across all channels. Maintain and refine a style guide to define best practices for creating patient-facing content. Collaborate with Marketing, CRM, and Digital Experience teams to drive content consistency across all channels and alignment with BlinkRx's brand. What You'll Need Bachelor's degree with 5+ years of experience in Technical Writing, Content Strategy, Knowledge Management, Communications, or related field. Healthcare experience is a plus. Demonstrated experience with technical writing and ability to provide work samples. Experience writing for AI Agent training is a plus. Familiarity with AI conversational design, prompt writing, or training AI systems with structured content. Strong ownership mentality and high-quality standards. You will be responsible for all of our team's patient-facing content. Experience developing and following style guides and tone of voice standards. Strong analytical skills and ability to translate raw data and feedback into clear, actionable content improvements. Exceptional attention to detail. Contact center or customer support content experience is a plus. Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! What you'll do We are seeking a highly organized and proactive Warehouse Associate who can support daily warehouse operations while also contributing to process-improvement initiatives and cross-functional projects. This hybrid role is ideal for someone who enjoys hands-on work but also excels in planning, coordination, and driving small to mid-sized operational projects. Key Responsibilities: Warehouse Operations * Receive, inspect, and process inbound shipments according to company procedures. * Pick, pack, and stage orders with high accuracy and efficiency. * Maintain organized inventory storage locations and perform cycle counts as needed. * Operate warehouse equipment (e.g., pallet jacks, scanners). * Uphold safety standards and ensure compliance with regulatory and company guidelines. Project Management & Process Improvement * Support or lead operational improvement projects such as layout optimization, workflow enhancements, or new systems implementation. * Collaborate with cross-functional teams to coordinate timelines, resources, and deliverables. * Track project progress, update documentation, and escalate risks or roadblocks. * Collect and analyze data to identify bottlenecks and recommend solutions. * Assist in implementing new systems or tools (WMS upgrades, barcode systems, reporting dashboards, etc.). Required Skills & Qualifications * 1-3 years of warehouse, logistics, or distribution center experience. * Strong organizational and time-management skills. * Basic understanding of project management principles (e.g., task tracking, status updates, stakeholder communication). * Ability to work cross-functionally and adapt to changing priorities. * Comfortable using warehouse management systems (WMS) and productivity tools (Excel, Google Sheets, project tracking software). * Strong attention to detail and problem-solving abilities. * Ability to lift 50+ pounds and stand for extended periods. Location: Cranberry, PA Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Description: As an Pharmacy Partner Coordinator, you will be the primary point of contact for our external pharmacy partners and will be responsible for maintaining effective communication regarding daily billing and operational inquiries to ensure shipment processing times are in accordance with company standards. You will also be responsible for managing the investigation, reporting, and patient communication for claims of potential incidents. Location : This is a fully onsite opportunity based out of our Robinson Township, PA office (Pittsburgh) Work Hours: Monday- Friday, 10AM- 6PM EST AND rotating Saturdays from 9AM- 5PM (based on business needs) Responsibilities: Manage all aspects of internal processing and shipping related escalations and needs, including but not limited to: Respond to internal shipping escalations promptly (expedited shipping requests, reshipments, etc.) Identify orders pending shipment on a daily basis with appropriate follow up and resolution Document all pertinent information and data discovery according to operating procedures Collaborate with pharmacist team to resolve billing, clinical and inventory inquiries received from external pharmacy partners Solve complex escalations that arise from other operational departments to ensure orders continue progressing as expected Collaborate internally with multiple departments to ensure operational inefficiencies and/or potential issues are identified and escalated Act as intermediary for external pharmacy shipping partners: Provide routing information and shipping instructions to external pharmacy partners to ensure deliveries arrive on time and at the correct location Confirm routing and shipping information for all mail deliveries, keeping a meticulous record of shipments, including confirmation of delivery Resolve issues that may prohibit a shipment from progressing as expected Manage all aspects of internal claims of potential incidents, including but not limited to: Monitor and manage open patient and pharmacy-reported incidents quickly and decisively Report required incidents in Healthicity Work to improve the logistics process by identifying areas of opportunity which include, increasing efficiency and developing innovative solutions for logistical issues Review daily reporting to ensure the business is on target to meet and exceed outcomes Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as state and federal laws Requirements: At least three years of pharmacy experience with demonstrated success in resolving third-party claims. High school diploma or GED required, Bachelor's degree strongly preferred Exceptional verbal and written communication skills Strong analytical thinking, sound judgment, and a solid operational mindset. Commitment to delivering exceptional patient care Ability to collaborate effectively within team and cross-functionally Advanced technical aptitude with the capacity to quickly learn and adapt to complex software systems. Experience with Google Suite Experience mentoring or informally training other employees is a plus Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! This is your opportunity to join a health-tech enterprise. Apply your pharmacy expertise in a new and exciting way that offers tremendous growth opportunities and the chance to be a part of a company that is revolutionizing pharmacy care. This is a full-time, onsite position based in Robinson Township. Responsibilities: Process pharmacy claims accurately and timely to meet client expectations Triage rejected pharmacy insurance claims to ascertain patient pharmacy benefits coverage Maintain compliance with patient assistance program guidelines Document all information and data discovery according to operating procedures Research required information using available resources Maintain confidentiality of patient and proprietary information Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering Requirements: High school diploma or GED required, Bachelor's degree strongly preferred One year of Pharmacy Experience, having resolved third party claims Healthcare industry experience with claims background Strong verbal and written communication skills Attention to detail and a strong operational focus A passion for providing top-notch patient care Ability to work with peers in a team effort and cross-functionally Strong technical aptitude and ability to learn complex new software Hours/Location: Shifts: This is a full-time, 40-hour per week role. 3 shift options are available : Rotating shifts between 8 AM - 9 PM EST, Monday - Friday OR 12 PM - 8 PM EST, Monday - Friday EST (fixed shift) OR 1 PM - 9 PM EST, Monday - Friday EST (fixed shift) All shifts require a rotational Saturday shift 9 AM - 5 PM EST There will be a required shift during the 8 week training period of 10 AM - 6 PM EST Perks: Medical, dental, and vision benefits Holiday pay, paid time off, paid sick time Overtime eligible Casual dress code Free Snacks Free Parking #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! About the Role We're looking for a UI Engineer / Architect to shape and scale the visual and interaction foundations of Blink's digital ecosystem. You'll partner with Product Design, Software Engineering, and cross-functional teams to evolve the shared frontend design system that drives consistent, high-quality experiences across all our products. This is a hands-on role that combines strong technical execution with a deep attention to design detail and end-user experience. You'll help teams deliver cohesive experiences faster by building the framework, components, and standards that make great design easy to implement, consistently high in quality, and delightful for users. What You'll Do Build and Evolve Components: Create and refine standardized UI components that deliver the highest standards of quality, performance, accessibility, and design fidelity. Ensure Quality & Consistency: Conduct code reviews, validate design fit and finish, and collaborate with the Design team through implementation reviews to ensure pixel-perfect execution. Maintain the Design System Library: Publish, document, and maintain components in our centralized library - ensuring scalability and ease of adoption across teams. Integrate into Existing Products: Work with teams to integrate design system components into existing products that are transitioning to shared UI infrastructure. Partner Across Engineering: Act as a consultant and mentor for other engineering teams, promoting best practices for using and extending the design system. Prototype & Explore New Ideas: Create live prototypes and proofs of concept to test and validate new patterns, workflows, and UI paradigms before full-scale development. What We're Looking For Preferred Experience 7+ years of professional experience in front-end or UI engineering. Proven experience working on enterprise-scale or complex professional software. Prior contributions to a frontend design system at scale. Experience integrating UI components into a complex ecosystem. Comfort with rapid prototyping and experimentation. Experience working in industries such as healthcare, fintech, or other regulated domains is a plus. Technical Expertise Strong proficiency in React, JavaScript, and modern front-end tooling. Expert use of modern AI-assisted tools (e.g., Cursor, GitHub Copilot, ChatGPT) Proficiency in Figma, including interpreting design to code and collaborating on component architecture and responsive principles. Familiarity with the Storybook or similar environments. Understanding of WCAG accessibility standards and UI performance optimization. Collaboration & Craftsmanship Strong appreciation for design quality and the subtle details that make interfaces intuitive and engaging. Ability to communicate effectively with designers, engineers, and product managers. A proactive, problem-solving mindset - especially when bridging design and engineering. Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! This is a full-time, onsite position based in Robinson Township. Responsibilities: Process pharmacy claims accurately and timely to meet client expectations Triage rejected pharmacy insurance claims to ascertain patient pharmacy benefits coverage Maintain compliance with patient assistance program guidelines Document all information and data discovery according to operating procedures Research required information using available resources Maintain confidentiality of patient and proprietary information Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering Requirements: High school diploma or GED required, Bachelor's degree strongly preferred One year of Pharmacy Experience, having resolved third party claims Healthcare industry experience with claims background Strong verbal and written communication skills Attention to detail and a strong operational focus A passion for providing top-notch patient care Ability to work with peers in a team effort and cross-functionally Strong technical aptitude and ability to learn complex new software Location/Hours Full time position hourly, on-site role in Pittsburgh (Robinson) Availability for Monday-Friday across various 8 hours shifts : 8am- 4pm EST , 9am- 5pm EST, 1pm- 9pm EST Availability for rotating Saturday shifts 9am-5pm Scheduling flexibility, as your schedule may change over time according to business needs Benefits Medical, dental, and vision insurance plans that fit your needs 401(k) retirement plan Daily snack stipend for onsite marketplace Pre-tax transit benefits and free onsite parking #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! The Role: The Patient Services Operations team is at the forefront of the company mission to bring affordable prices and deliver the best possible experience for all of our customers. To continuously enhance and safeguard the customer experience we are searching for a gritty, positive, and resilient leader to constantly be on the look out for ‘canaries in the coal mine', who represents the Voice of the Customer across the organization while collaborating cross-functionally. In this role, you will leverage data, anecdotes, escalation deep dive findings, and outputs from the Quality Assurance program to design intuitive, trustworthy experiences that make life simpler for customers. The role has four areas of ownership: 1) Voice of Customer Insights & Mechanisms, 2) Customer Connections, and 4) Executive Escalation Management. This is a new role and therefore a true greenfield opportunity to build something from (almost) scratch. What you'll do: Voice of Customer Insights & Mechanisms You will build a Voice of Customer Insights & Mechanisms program. You will develop and implement a comprehensive survey strategy for collecting, analyzing and reporting out on Net Promoter Score (NPS), and Customer Satisfaction (CSAT) feedback. You will utilize insights from customer feedback to drive product improvements, enhance the customer experience, and increase customer satisfaction and loyalty. You will develop and implement strategies to effectively communicate customer insights and recommendations to internal stakeholders. You will develop a cadence for reporting regularly to stakeholders on key metrics across NPS, CSAT and more. Executive Escalation Management: You will build an intake and handling mechanism for any and all escalations received externally or internally. You and your team are the first line of defence to ensure we take care of the customer first and foremost. You will build a robust Correction of Errors (COE) template and process to standardize how we deep dive when things break: determine the root cause, and work cross-functionally to determine mitigating actions which will fix the issue forevermore. You will ensure that countermeasures are implemented and inspected to ensure they fixed the issue. Customer Connections You will develop a Customer Connections Program where all (senior) leaders across the organization stay connected to what customers are telling us, and are experiencing, when they contact us. Whether it is a remote, online facilitated listening session to curated customer contacts to highlight certain customer pain points which need fixing, or an in person side by side listening session at one of our Customer Support Centers, this program will cater for it all. Post each session, you will host a discussion to gather observations and commitment to solving the pain points observed. Cross-Functional Collaboration: Partner closely with Operations, Product, Engineering, Marketing, Growth, etc. teams to ensure alignment on VoC strategies. Act as a liaison between customer and internal teams, advocating for customer needs and driving alignment on product priorities. This role serves as a critical link between executive leadership and operational teams, directly influencing Blink's growth trajectory. You'll balance competing priorities including Patients, Pharmaceutical Manufacturers, Pharmacies, and Medical Provider offices experience, and cost-to-serve metrics while operating with limited resources. Success requires navigating complex organizational dynamics, influencing product roadmaps without direct authority, and maintaining robust governance mechanisms. A successful applicant will fit the following criteria: Bachelor's degree or equivalent working experience; Experience in the healthcare industry is a plus. 7+ years of experience in customer experience, market research, or related roles. Excellent stakeholder management and relationship-building abilities, coupled with strong written and verbal communication skills. You should have proven ability to navigate ambiguous situations and drive resolution, along with experience managing complex, cross-functional initiatives. Proven track record of developing and executing successful VoC strategies and initiatives. Strong analytical skills with the ability to derive actionable insights from customer feedback data. Ability to thrive in a fast-paced, dynamic environment and navigate ambiguity. The ability to travel as needed up to 50% of the time. Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! What you'll do: This position is responsible for proactively monitoring, managing, and communicating intraday contact center performance, understanding intraday staffing needs, and making proactive staffing adjustments based on contact volumes in an omni-channel, hypergrowth environment. Also includes generation of associate work schedules and mid-range scheduling/planning tasks. Monitors and responds to Real Time Adherence (RTA), queue activity, and service levels Analyzes intraday and historical performance to respond/plan appropriately in order to achieve operational service goals Identify volume trends and averages on an intraday, weekly, monthly, etc. basis Establish and maintain communications channels regarding events that impact contact center performance and workload Communicate and recommend necessary adjustments to staffing based on changing/dynamic forecasts Generate associate work schedules on a regular basis; maximize schedule efficiency and provide a variety of creative schedule options that meet the business needs Collaborate with internal customers- other teams, departments, and contact center staff to identify opportunities for improvement of resource utilization and to achieve service goals Monitor trends and develop reporting on agent behavior or other ad hoc analyses Maintain a high quality of work - Accurately process intraday schedule exceptions, time off requests, and call-ins within established turnaround times Assists Supervisors and Workforce Management (WFM) staff in a broad range of assignments and projects A successful applicant will fit the following criteria: High School Diploma or GED Minimum 1 year experience in an RTA/WFM or related role Experience working in Amazon Connect, Live Person, Playvox, Assembled Strong analytical, communication, and organizational skills Knowledgeable of the Google Suite of applications Works well with frequent interruptions, deadlines, creative thinking, handling multiple projects simultaneously, and making decisions based on incomplete information. Maintains positive interactions with internal management, staff, and Business Process Outsourcing (BPO) partners. Works well with minimal supervision and with some latitude for self-directed action. Professional verbal, written, and remote communication skills. Location: Onsite role in Robinson Township, Pittsburgh #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! This is a Full time Onsite role Responsibilities: Enter pharmacy related data as necessary to verify accuracy and completeness of information and proactively seek additional sources when necessary to meet data entry requirements for our pharmacy operations team Work to resolve common data entry issues with internal stakeholders Strive to meet and exceed structured performance targets. Document all process information and data discovery according to operating procedures Utilize Knowledge Base materials as a foundation for resolving inquiries Maintain confidentiality of patient and proprietary information Develop a working knowledge of company related security and privacy practices. Participate in continued education on product changes, new features and product launches Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes Hours/Location: Shift: 40hours/week ( rotational shifts between 9am-8pm) Rotating schedules from 9 AM -5 PM EST and 10 AM -6 PM EST with 12 PM -8 PM EST shift around every two months *** All shifts require one or two Saturdays in a month shift from 9 AM -5 PM EST Onsite full time position in Pittsburgh (Robinson Township) Benefits Medical, dental, and vision insurance plans that fit your needs 401(k) retirement plan Daily meal stipend for onsite marketplace Pre-tax transit benefits and free onsite parking $18 per hour rates to start Requirements: Desire to work in a customer/patient-centric role High school diploma or GED required Customer service experience preferred Strong verbal and written communication skills A passion for providing top-notch patient care Strong technical aptitude and ability to learn complex new software #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Responsibilities: Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery Provide patient care to accurately support pharma programs and triage to a pharmacist when required Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers Document all call information and data discovery according to operating procedures Utilize proper escalation channels to meet patient needs & resolve open issues Research required information using available resources Maintain confidentiality of patient and proprietary information Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering Requirements: High school diploma or GED required, Bachelor's degree strongly preferred Customer service or inbound call center experience required (1-2+ years at minimum) Appropriate industry experience is necessary Strong verbal and written communication skills Sound technical skills, analytical ability, good judgment, and strong operational focus A passion for providing top-notch patient care Ability to work with peers in a team effort and cross-functionally Strong technical aptitude and ability to learn complex new software Full time position, on-site in Pittsburgh Hours/Location: Shift: 3 available Shift Options Rotating shifts, 40 hours/week between 8 AM -9 PM EST , Monday - Friday OR 12 PM - 8 PM EST, Monday - Friday (Fixed Shift) OR 1 PM - 9 PM EST, Monday - Friday (Fixed Shift) All shifts require a rotational Saturday shift from 9 AM - 5 PM EST Onsite full time position in Robinson Township Perks: Health Benefits, 401 K Holiday pay Overtime eligible Casual dress code Free Snacks Free Parking #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! The Opportunity The Patient Services Operations team is central in advancing our mission to provide affordable care and deliver exceptional patient experience. We are seeking a Workforce Management Forecasting & Capacity Planning Senior Analyst to join our Operational Excellence team. This individual will own the forecasting and analytics foundation that drives workforce strategy, staffing, and performance across our contact center and pharmacy operations teams. This is an ideal opportunity for a highly analytical, detail-oriented, and proactive problem-solver who thrives in fast-paced, data-driven environments. Responsibilities Build and maintain accurate short- and long-term forecasts for contact center and pharmacy operations across multiple workflows/teams. Identify business drivers influencing volume trends (e.g., demand, seasonality, marketing, and product launches). Translate forecasts into actionable capacity and staffing plans that balance efficiency, service levels, and budget goals. Partner with Operations, Finance, and HR to align hiring plans and resource needs with business growth. Analyze trends, variances, and real-time data to improve forecast accuracy and support operational decisions. Develop dashboards and reports that communicate insights and recommendations to leadership. Support scenario modeling for new programs, process changes, or technology enhancements. Collaborate with Workforce Management and Product/Engineering teams to optimize systems and forecasting tools. Contribute to building scalable, data-driven processes that enhance operational efficiency and patient experience. Qualifications 4-6+ years of experience in forecasting, analytics, workforce planning, or related roles - ideally in healthcare, contact center, or tech-enabled operations. Bachelor's degree in Mathematics, Statistics, Economics, Operations, Data Science, or a related quantitative field. Advanced proficiency in Excel/Google Sheets, SQL, Python, and data visualization tools (e.g., Tableau) and experience with forecasting techniques. Strong quantitative reasoning, data modeling, and problem-solving abilities. Ability to translate complex data into clear, actionable insights. Excellent written and verbal communication; skilled at presenting analytical findings to diverse audiences. Curious, adaptable, and proactive - thrives in fast-paced environments and takes ownership from analysis through execution. Location: Onsite in our Pittsburgh, PA location Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! The Opportunity The Patient Services Operations team is central in advancing our mission to provide affordable care and deliver an exceptional patient experience. We are seeking a strategic and execution-driven Senior Manager, Workforce Management (WFM) to build and lead a lean, high-impact function supporting 500+ agents across our contact center and pharmacy operations. This leader will own forecasting, planning, and scheduling to ensure service-level excellence while scaling efficiently in a fast-paced, high-growth environment. Responsibilities Workforce Strategy & Design: Define, implement, and evolve the overall workforce strategy for contact center and pharmacy operations teams (e.g., internal vs. external, geographic location, specialized vs. cross-skilled) to balance cost, quality, redundancy, and scalability while providing a best-in-class patient experience. Operational Ownership: Oversee all WFM processes, including forecasting, capacity planning, scheduling, real-time monitoring, and performance reporting. Capacity Planning: Partner with Operations, HR, and Finance to analyze trends, develop staffing models, and align hiring plans with evolving business needs. Intraday Management: Lead responses to real-time variances-such as call volume surges, absenteeism, or system disruptions-ensuring minimal impact on service. Data & Insights: Build tools and dashboards that track key WFM metrics (utilization, productivity, service levels, attrition). Deliver actionable insights to senior leadership to optimize workforce efficiency. Scalable Solutions: Collaborate with Product & Engineering to implement scalable WFM systems, leveraging automation and AI where possible. Team Leadership: Develop and mentor a lean team of WFM analysts and specialists, fostering professional growth and operational excellence. Qualifications Experience & Education: 7-10+ years of workforce management experience, ideally in high-growth or tech-enabled environments. Bachelor's degree in Business, Operations, Math, Data Science, or a related field. Analytical Expertise: Strong data modeling and analytical skills, with proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI). Problem-Solving: Demonstrated ability to design impactful, lightweight solutions through structured analysis, creative thinking, and cross-functional collaboration. Execution: Proven track record of driving initiatives from strategy to execution-comfortable rolling up sleeves, driving delivery, and iterating quickly with scale in mind. Communication & Storytelling: Skilled communicator who can transform complex data into clear insights and compelling narratives for diverse audiences. Adaptability & Resilience: Thrives in dynamic, fast-changing environments with a proactive, solutions-first mindset. Location: Pittsburgh, PA (in-office role) Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Senior Software Engineer About the Role As a Senior Software Engineer at Blink, you'll take on some of our most critical technical challenges and drive high-impact product development. You'll lead the design and execution of solutions that ensure millions of customers have seamless, affordable access to prescription medications. You'll work hands-on, but also shape our technical strategy, mentor engineers, and partner cross-functionally with product, design, data, and operations to accelerate Blink's growth. We believe in pragmatic engineering using trusted tools like AWS, Python, JavaScript, MySQL/Postgres, and Linux. We value simplicity, bias for action, and a deep focus on customer impact. This is an opportunity to be both a strategic leader and a builder. What Success Looks Like You lead architecture and execution for complex features or systems across multiple teams or domains. You consistently raise the bar for code quality, reliability, and system design. You are a trusted partner to product and business leaders, shaping roadmaps and identifying opportunities to scale impact. You mentor and support senior and junior engineers alike, helping grow both technical skills and product intuition. You build with urgency and care, keeping customer experience and long-term maintainability in balance. Key Focus Areas: You'll own one or more strategic initiatives, which may include: Our telemedicine platform The home delivery experience Growth experimentation and personalization Core pharmacy infrastructure Development of entirely new product lines What You'll Do: Technical Leadership & Execution Design and evolve backend and frontend architecture for scalable, high-performance systems Write clean, efficient, and maintainable code Lead code reviews and promote engineering best practices Investigate and resolve complex performance or reliability issues Drive the release of new features end-to-end with testing, documentation, and monitoring Team Development & Mentorship Provide technical guidance and coaching to senior and junior engineers Help shape our engineering culture by modeling ownership, curiosity, and high standards Foster strong cross-functional collaboration to ensure alignment between engineering, product, and business Innovation & Learning Stay ahead of industry trends, tools, and technologies-and bring them back to the team Rapidly prototype, test, and iterate on ideas with a learning mindset Champion experimentation and data-driven decision making Communication & Feedback Communicate complex technical topics clearly to technical and non-technical audiences Give and receive feedback with empathy and honesty Build trust within and across teams to unlock high-impact collaboration What We're Looking For 5+ years of experience in software engineering, with increasing scope and impact Proven experience owning significant systems or product areas from design through launch Strong expertise in at least one modern language (e.g., Python, JavaScript, Go, etc.) Experience in distributed systems, API design, and performance optimization Passion for mentoring and helping teams grow Track record of influencing without authority and aligning stakeholders across functions Excellent communication and collaboration skills Bachelor's degree in Computer Science or equivalent experience Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Training Facilitator Blink Health is a healthcare technology company on a mission to make prescription drugs more accessible and affordable for everyone. We are scaling up in a highly complex vertical to change the way Americans access the prescription drugs they need. Our proprietary platform and supply chain allow us to offer everyone - whether they have insurance or not - amazingly inexpensive prices on over 15,000 medications. With the addition of telemedicine and home delivery for prescriptions, Blink is providing a life-changing experience for people all over the country and fixing how opaque, unfair, and overpriced healthcare has become. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Our Patient Services team is at the forefront of the company mission to bring not only affordable prices, but to also deliver the best possible experience for all of our customers. We are a large team of customer service personnel who provide frontline support and manage the operations of our growing customer service and pharmacy teams. We are responsible to ensure that we scale efficient customer and pharmacy services while delivering excellent customer satisfaction scores. What You'll Do: Deliver comprehensive instructor led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually Ensure that all Operations teams are trained and have the resources to excel and delight our patients, prescribers, and partners. Maintain training records and prepare reports on training activities and outcomes Ensure curriculum is properly aligned and assigned in the learning management system (LMS). Conduct quality assurance checks on content. Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to live facilitation Circulate content updates in a digestible and impactful manner, in collaboration with management and team Partner closely with all training peers and stakeholders across Operations to ensure alignment, brainstorm ideas, and foster collaboration Remain knowledgeable about our product offerings to ensure you are a constant resource Stay updated with the latest training techniques, tools, and best practices to ensure high-quality delivery What You'll Need: Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center, hub pharmacy, or similar environment Minimum 3 years of experience in a contact center or hub pharmacy environment as an agent or technician is a plus Proactive work ethic, constantly pushing themselves to learn Strong delivery skills Comfortable multitasking Comfortable working in ambiguous, fast paced environments Ability to build low complexity training activities, develop protocols, and edit content Interest in Learning & Development Technical aptitude and ability to learn complex new tools Strong feedback and coaching skills, strongly preferred Knowledge of the healthcare or pharmaceutical industry is a plus Located in Pittsburgh, Pennsylvania Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! What You'll Do: Manage, monitor, and maintain our network infrastructure, including Starlink, Meraki switches/WAP, Palo Alto firewalls/VPN, AWS VPC, and AWS Transit Gateway Serve as a technical architect and consultant to other engineering teams by assisting them with network design and troubleshooting in a microservices & container-based environment (AWS, Kubernetes) Work with IT leadership on projects, identify new products & solutions, and research solutions Promote good network design practices by emphasizing Secure & compliant implementations, Redundancy/high availability, and Automation Mentor and train service desk technicians to help them provide level 1 and 2 support Act as the technical escalation point for network issues Configure, harden, and patch network devices & services according to security best practices and recommendations Monitor security alerts and investigate security incidents Maintain technical documentation about the systems you manage Communicate with stakeholders by keeping them informed of incident progress, notifying them of upcoming changes, or scheduled downtime Participate in on-call support rotation Duties will be primarily focused on Network administration, with backup provided to the systems engineering colleagues for Windows and Linux server administration. What You'll Need: 5+ years of experience managing on-prem & cloud network environments Experience in network design and troubleshooting in a cloud-based microservices environment (AWS, Kubernetes) Expert-level knowledge of enterprise network protocols & platforms such as IPSec, VPN, DNS, SNMP, OSPF, BGP, AWS VPC, Security Groups, peering, and routing Deep understanding of cloud and virtualization technologies and how they impact network performance and design Ability to manage an integrated cloud-based (AWS) and physical office-based infrastructure Strong understanding of network security requirements & best practices, and ability to analyze & respond to security incidents Hands-on experience with network monitoring and troubleshooting tools, including Wireshark, tcpdump, Fiddler, PRTG, Nagios, NewRelic, Grafana, Thousandeyes, Foxpass, and nmap Mid-level Windows and Linux server administration capabilities Experience writing and documenting detailed project proposals Experience working with vendors to solve issues, discuss roadmaps, and implement improvements Ability to adapt and solve problems in a fast-paced environment Strong interpersonal & communication skills, and ability to collaborate with others Industry certifications a plus (Cisco CCNP, Palo Alto PCNSE/PCNSA, Network+) Ability to travel up to 25% Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.