Call Center Specialist jobs at Versiti - 1624 jobs

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Call Center Agent - Indianapolis, IN In-Office and Remote day are required (not fully remote) Stable Hours • Bi-Weekly Pay • Paid Training • Growth Opportunities If you're looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We're hiring Call Center Agents in Indianapolis who want to build customer‑service skills, grow their careers, and work in a positive, team‑focused environment. If you want stability, support, and a place to grow, we'd love to talk with you. Apply today - we move quickly. What You'll Do: Make outbound calls encouraging current blood donors to schedule appointments Use computer systems to document information Provide friendly, professional service on every call Follow clear processes and training to support blood donor needs Work with a supervisor who's invested in your success What We Offer: $16/hr + shift differentials where applicable Predictable and consistent schedules Paid training - we teach you everything you need to know Supportive supervisors and a team‑oriented culture Benefits package (medical, dental, vision, PTO, 401K.) What We're Looking For: Strong communication skills Comfort using computers and learning new systems Reliability and a positive attitude Call Center experience is helpful but not required Schedule: Full and Part- Time Schedules Set shifts Schedules fall between 8am-8pm shifts Location: Indianapolis, IN - Position requires In-office and remote days Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Adheres to work schedule Meets productivity, quality, and service level goals Provides compelling messaging to donors to influence blood donation Provides blood donation information and convert donor into appropriate donation type based on donor eligibility Answers donor questions, requests and concerns via phone and text Recruits new donors by asking existing donors for family/friend referral (pledge) Educates and motivates donors to schedule their next donation appointment Attends training and implements techniques/tactics taught into workflow Maintains accurate donor information in profile Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion Participates on team projects, as assigned Demonstrates Versiti's core values daily Executes service recovery techniques in order to address donor concerns/complaints Provides excellent customer service by always doing what is right for the donor Advocates Versiti's mission in the community Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma required equivalent required Experience 1-3 years customer service experience, preferably in a contact center environment required Knowledge, Skills and Abilities Excellent verbal and written communication skills required Ability to demonstrate sales techniques and overcome objections required Good attention to detail and accurate data entry skills required Results-oriented / collaborates with management to meet individual goals required Ability to multi-task and proactively communicate progress/obstacles required Ability to perform in a team-oriented environment required Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) - helpful in order to advance to an Agent II role required Tools and Technology Personal Computer (desk top, lap top, tablet) required Microsoft Office products required Must learn contact center-specific programs (HemaTerra) required Not ready to apply? Connect with us for general consideration.

Benefits and Salary: The salary is $40,000 per year At Bellefaire, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets. Our offerings include: Our offerings include: Comprehensive health and Rx plans, including a zero-cost option. Wellness program including free preventative care Generous paid time off and holidays 100% paid parental leave for childbirth, adoption, and foster care 50% tuition reduction at Case Western Reserve University for the MNO and MSW programs Defined benefit pension plan 403(b) retirement plan Pet insurance Employer paid life insurance and long-term disability Employee Assistance Program Support for continuing education and credential renewal Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness Flexible Spending Account for Health and Dependent Care Qualifications: A Bachelor's or Master's degree in social work, psychology, nursing, or related human services field. LSW licensure preferred. Experience working with children, adolescents, and their families. Sensitivity in relating to persons of varying backgrounds and demonstrate ability to work with diverse groups of people possessing various strengths, aptitudes, and abilities. Must have and maintain a valid driver's license and driving record that meets the underwriting criteria of the Agency's insurance company. Agency Summary: Bellefaire JCB is among the nation's largest, most experienced child service agencies providing a variety of mental health, substance abuse, education, and prevention services. Bellefaire JCB helps more than 43,000 youth and their families yearly achieve resiliency, dignity and self-sufficiency through its more than 25 programs. Check out on Vimeo! Position Summary: The Therapeutic Behavioral Service (TBS) Specialist, under the administrative/clinical supervision of the Clinical Director of Clinical Services, provides Therapeutic Behavioral Services to clients, their families, and/or significant others as needed. He or she works with clients in residential and community settings, and works to provide support - including education and consultation - for parents and/or caregivers, case coordination, and symptom management and monitoring. The TBS Specialist is expected to meet the program's productivity target for billable service each week. Services take place in the office, the home, and the community. Responsibilities Include: Accept assignment of cases from the supervisor to provide Therapeutic Behavioral Services for clients, their families, and/or significant others as needed Accept case assignments - stepping down from a higher level of care - from the clinical supervisor and jointly develop tasks and interventions that implement treatment goals. Provide services to each client in accordance with medical necessity and as outlined in the client's treatment plan. Recognize the significance of the parent and/or caregiver in the client's life and demonstrate the skills to engage the client, primary family, and other supportive adults in the treatment planning process. Contribute to the development and maintenance of the clinical record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards. Bellefaire JCB is an equal opportunity employer, and hires its employees without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability or any other status protected by federal, state or local law. Bellefaire JCB is a partner agency of the Wingspan Care Group, a non-profit administrative service organization providing a united, community-based network of services so member agencies can focus on mission-related goals and operate in a more cost-effective and efficient manner. Powered by JazzHR

The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement. WHAT WE OFFER Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism. Verify and update member information accurately in CHM's systems. Log and track all interactions in the member management system (Gift Manager or CRM). Follow standard operating procedures (SOPs) when handling common inquiries. Provide accurate information about CHM guidelines, membership, billing, and processes. Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate. Review and assess member concerns, escalating to management when necessary. Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate. Meet established performance standards (e.g., call volume, response time, member satisfaction). Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems. Protect member confidentiality and comply with HIPAA and organizational privacy standards. Thrive in a collaborative team environment and contribute positively to overall team goals. Uphold the mission, vision, values, and service standards of CHM in every interaction. Maintain a professional demeanor at all times. Perform other job duties as assigned by management. QUALIFICATIONS & EXPERIENCE REQUIREMENTS Required: High School Diploma or equivalent. Preferred: Some college coursework in business, communications, or related field; or 1-2 years of customer service experience. Proficiency in Microsoft Office programs (Word, Excel, Outlook). Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software). Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.). Strong verbal and written communication skills, with active listening ability. Strong organizational, analytical, and problem-solving skills. Ability to manage workload, multi-task, and adapt to changing priorities. Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls. CORE COMPETENCIES Interpersonal Communication Servant Leadership Mindset Teamwork & Collaboration Conflict Resolution Detail Orientation & Accuracy Adaptability & Flexibility PERFORMANCE EXPECTATIONS Maintain accuracy and efficiency in all member records updates. Meet or exceed department standards for call and email response times. Consistently achieve high member satisfaction scores. Demonstrate reliability, accountability, and professionalism in all duties. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Standard schedule: Monday-Friday, 9:00 AM-5:00 PM (with flexibility for ministry needs). Office-based environment with regular phone and computer use. Ability to sit at a desk and use a computer/phone for extended periods. Manual dexterity for typing and handling office equipment. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

At Christian Healthcare Ministries (CHM), we exist to glorify God, show Christian love, and serve members of the Body of Christ by sharing each other's medical bills. The Member Enrollment Representative (MER) plays a vital role in this mission by increasing membership through various communication channels while delivering exceptional member experience. The MER is responsible for converting sales leads into new memberships, guiding prospective members through the enrollment process, and ensuring that every interaction reflects CHM's core values and commitment to service excellence. WHAT WE OFFER Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Meet sales targets, goals, and performance expectations. Engage in inbound and outbound phone sales (no cold calling) to assist and guide prospective members through the enrollment process. Establish referrals, build relationships, and develop contacts with potential prospects. Respond promptly and professionally to prospective member calls and inquiries. Ensure delivery of high-quality, Christ-centered service. Address member questions, concerns, and provide thoughtful recommendations. Assist in retaining memberships when appropriate. Respond to emails, calls, and voicemail promptly. Clearly explain CHM guidelines, programs, and options to members. Offer suggestions for improvement to the Member Enrollment Supervisor and Team Leader. Maintain professionalism, empathy, and a positive attitude. Demonstrate strong communication skills in both phone and written correspondence. Uphold CHM's Core Values and Mission Statement in all interactions. Collaborate with other departments, including Member Services, Marketing, and Communications, to ensure seamless member experience. Gain a deep understanding of the Member Enrollment Team's structure and objectives. Input, track, and manage prospects using HubSpot and internal CHM systems. Develop ongoing relationships with prospects through consistent and intentional follow-up. OTHER FUNCTIONS Demonstrate Christian values and adhere to ethical and legal business practices. Support CHM initiatives and departmental goals as assigned. EDUCATION, EXPERIENCE & SKILLS REQUIRED Prior experience in online or phone-based sales (preferred). College education or equivalent work experience (preferred). Strong verbal and written communication skills, including professional phone and email etiquette. Proficiency in CHM guidelines, programs, and policies (training provided). Competence with Microsoft Office Suite and CRM tools such as HubSpot. Excellent organizational and time management skills with the ability to handle multiple priorities. Self-motivated, collaborative, and committed to teamwork. Strong problem-solving and conflict resolution skills. Willingness to ask questions, seek guidance, and support team initiatives. TRAINING & DEVELOPMENT New representatives will complete a structured training program designed to build a strong understanding of CHM's membership process, communication tools, and ministry values. Ongoing professional development and mentorship opportunities are also provided. WORKING CONDITIONS Must adhere to organizational policies and procedures as outlined in the employee handbook. Occasional travel may be required for ministry or business purposes. Flexibility to work hours between 8:00 a.m. and 6:00 p.m., based on department needs. Requires extended periods of sitting, working on a computer, and communicating by phone or email. Strong reasoning and problem-solving abilities to overcome objections and assist prospective members effectively. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

Answers phones in pleasant and professional manner and timely fashion and deals with patients' needs expeditiously. Provides highest level of patient/customer service, directions, information, and overall assistance to patients allowing them to navigate all HOFHC services and locations. Updates patient information, advises patient to bring current picture I.D, update financial information, update sliding scale status, update insurance information, and advice patients of balance due. Gather and evaluate confidential patient information, including insurance or financial data for the purpose of determining patient responsibility and/or qualification for financial assistance Verify all front desk documents are current and up-to-date, and documents in quick note any missing information. Verify if current patient or new patient. Establish the center closest to the patient and the reason for the requested appointment. Responsible to remind patient to bring all medications and glucose, blood pressure monitor logs to appointment. Responsible for any rescheduling of patients appointments. Communicate patient concerns to clinical via Electronic Medical Records (EMR) and administrative staff via email. Schedule appointments and call patients to confirm appointments. Reports to: COO Supervises: N/A Dress Requirement: Business Casual Work Schedule: Monday through Friday during HOFHC's standard business hours Times are subject to change due to business necessity Non-Exempt Job Duties, these are considered essential to the successful performance of this position: Optimistically greet persons upon entry and assist them upon exit, striving to meet and exceed the expectations of patients, visitors and other staff members Gather and evaluate confidential patient information, as related to insurance or financial data for the purpose of determining patient responsibility and/or qualification for financial assistance Answer the phone in a timely and efficient manner, identifying the Organization and optimistically greeting the caller Transfer all phone calls to the appropriate staff member Set appointment times in coordination with the medical staff work schedule and call patients to confirm appointments Consistently ensure HIPAA regulations and other federal, state and local laws and regulations pertaining to the duties of this position are observed Adhere to all of the Organization's policies and procedures, especially the hazardous, health and safety procedures Other duties as assigned (non-essential) Equipment Operated: Telephone Computer Printer /Copier Fax machine Scanner Other office equipment as assigned Facility Environment: Heart of Ohio Family Health operates in multiple sites in Columbus, Ohio and surrounding areas. All facilities are a medical office environment with front-desk reception area, separate patient examination rooms, pharmacy stock room, business offices, hallways and private toilet facilities. Both facilities ADA compliant. This position's primary work area is the call center area which is shared by other co-workers with similar tasks and functions. The call center area is: kept at a normal working temperature and sanitized daily maintains standard office environment furniture with adjustable chairs maintains standard office equipment; i.e., computer, copier, fax machine, etc. at a normal working height Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position: Mobility = ability to easily move without assistance Bending = occasional bending from the waist and knees Reaching = occasional reaching no higher than normal arm stretch Lifting/Carry = ability to lift and carry a normal stack of documents and/or files Pushing/Pulling = ability to push or pull a normal office environment Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly Hearing = ability to accurately hear and react to the normal tone of a person's voice Visual = ability to safely and accurately see and react to factors and objects in a normal setting Speaking = ability to pronounce words clearly to be understood by another individual Qualifications Job Qualifications (Experience, Knowledge, Skills and Abilities Experience with Electronic Health Records preferably Allscripts software system Prefer experience in a physician's office, clinic, hospital business office, billing office or related area dealing with the public in collection of data and funds Understanding of laws and regulations impacting the registration procedure Ability to accurately enter data, preferably typing at a minimum of 45 wpm Has the ability to diffuse and handle difficult situations by using good judgment, control of emotion and diplomacy Demonstrates grammatically-correct verbal and written communication skills Demonstrates efficient and courteous telephone skills Demonstrates resilience, a positive attitude and the ability to work well in a fast paced, rapidly changing environment Ability to work in a team setting and/or with minimal supervision

**Department:** Health Services **Weekly Hours:** 40 **Status:** Full time **Shift:** Days (United States of America) As a Dental Call Center Specialist, you will communicate with outside clients (dentists, members, agents and employer groups) for claim, enrollment and benefit service support. You will direct clients to the website to verify enrollment, benefits and submit claims/pretreatments. You will also provide assistance and training for all web-based functions. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive. REQUIREMENTS + High School diploma or equivalent PREFERRED REQUIREMENTS + 1-2 years experience in telephone sales or telephone-based customer service **ProMedica** is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus (****************************************************** . **Benefits:** We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It's what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact **************************** Equal Opportunity Employer/Drug-Free Workplace

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay. Erie Family Health Centers, a nationally recognized top workplace with 13 sites in Chicago and suburbs, is looking for a valuable addition to our Patient Access Team! The Call Center Representative will be responsible for routine appointment scheduling for all of Erie's 13 sites and over 90k+ patients, which includes all providers and specialties! Our Call Center Representatives are responsible for verifying patient's insurance, scheduling accurately, providing general information, and routing the call to another team when necessary. Our representatives handle all calls in an efficient and courteous way, providing the best possible patient experience. At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie's Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee's biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement. Compensation is based on each candidate's experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered. Main Duties & Responsibilities Handle an average of 70 calls per day (approximately 350 calls per week), depending on call volume. Answer all incoming telephone inquiries related to daily appointment scheduling, provider and clinic staff availability, Erie services, and general patient information - including medical, dental, and triage services. (Bilingual candidates will be assigned to Spanish queues as needed, based on call volume and Workforce Manager direction.) Attend all required trainings and professional development sessions including Electronic Health Records (EHR) training on the second day of employment to ensure proficiency in patient scheduling and record management. Meet the required occupancy goal of 80% Schedule appointments in accordance with site-based guidelines for all patients. Update patient demographic and insurance information at the time of scheduling. Verify Individual Health Coverage (IHC) eligibility - ensure that all patients with a medical card are enrolled in the IHC program with Erie Family Health Centers (EFHC) through the MEDI system. Identify and assist patients who are eligible for State Health programs (e.g., ALL KIDS, IHC, etc.). Page nurses and providers as needed, ensuring urgent messages are relayed through the airmail intranet. Properly route and handle all telephone calls - administrative, clinical, and informational - in compliance with departmental guidelines. Manage voicemails by diverting calls, recordings, and distributing accurate messages; monitor voicemail functionality as needed. Send messages accurately to the designated department based on the patient's request. Correct scheduling errors within a reasonable timeframe. Support new hires by assisting with call shadowing. Patient Satisfaction: Provide excellent customer service and assist all patients in a professional and courteous manner. Perform other duties as assigned. Qualifications Education High School Diploma or equivalent required Healthcare operations or administration experience preferred Skills and Knowledge One year of call center experience required Strong computer skills including Microsoft Office, experience with dual screens, and navigating between multiple applications at once Ability to type at minimum 25 words per minute Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients Proven track record of reliability and demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism Experience working in a fast paced, rapidly changing environment Previous work from home experience is preferred but not required Ability to consistently maintain metric and quality requirements An Illinois-Issued driver's license or state ID is required. This can be obtained prior to starting. Bilingual proficiency in English and Spanish is a plus HYBRID Work from Home Opportunity Must be able to work flexible hours which may include evenings and weekends. Local candidates are preferred. The Erie Advantage Pledge: WORKING TOGETHER FOR WHAT MATTERS MOST Erie makes a pledge that all current and future employees can feel confident that: Our mission, vision, and values unite us. Our voices matter. We do things well. Our inclusive culture promotes balance and belonging. We find our career sweet spot at Erie.

Department: Health Services Weekly Hours: 40 Status: Full time Shift: Days (United States of America) As a Dental Call Center Specialist, you will communicate with outside clients (dentists, members, agents and employer groups) for claim, enrollment and benefit service support. You will direct clients to the website to verify enrollment, benefits and submit claims/pretreatments. You will also provide assistance and training for all web-based functions. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive. REQUIREMENTS * High School diploma or equivalent PREFERRED REQUIREMENTS * 1-2 years experience in telephone sales or telephone-based customer service ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus. Benefits: We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It's what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact ************************ Equal Opportunity Employer/Drug-Free Workplace

Job DescriptionDescriptionBe the welcoming face and first point of contact for our organization-and help create a positive experience for every visitor and caller. Schedule: Monday - Friday 9:30am - 6:00pm Are you a friendly, organized professional who thrives in a fast-paced environment? We're looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team. As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You'll also support day-to-day clinic operations to ensure things run smoothly and efficiently. This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction. Key Responsibilities Greet patients and provide excellent customer service at every visit Manage appointment check-in/check-out, including verifying insurance and demographics Collect co-pays and complete necessary paperwork Answer phones, direct messages, and assist with scheduling Keep the front office and waiting areas organized and welcoming Enter data accurately into electronic health records (EHR) Travel to nearby clinic locations as needed Maintain strict patient confidentiality and follow HIPAA guidelines Requirements, Skills, Knowledge and Expertise High School/GED preferred At least one year experience in customer service required A valid driver's license and agency established minimum automobile coverage required This Role Is a Great Match for Someone Who: Possesses strong communication and organizational skills Is comfortable in a high-traffic, patient-facing role Is detail-oriented with basic computer and data entry skills Willing to travel locally between clinic sites if needed IND2

Rogers Behavioral Health is the 3rd largest behavioral organization in the United States. We specialize in care for children, adolescents and adults, all of which have one or more mental or behavioral health condition. The call specialist takes incoming calls from our patients, their families and the general public who are inquiring about the services Rogers provides. This is an upbeat customer service job that offers competitive pay and flexible scheduling. Additional Information All your information will be kept confidential according to EEO guidelines.

The Call Center Scheduling Specialist, under the direction of the Scheduling Manager, is responsible to answer the phones in a helpful, friendly and timely manner from the comfort of your home. Working at the corporate office is also an option. This person schedules appointments, takes messages and transfers phone calls. Regular attendance is an essential part of this job. **Full Time, 40 hours weekly - Choice of shifts 1.) M-F 8AM-5PM or Rotating schedules M-R 7:30-5; F 7:30-12:30 Week 1 then M-W 8-5; Thurs 8-2:30; Friday 8-5.** Minimum Qualifications: Must be available to come on-site for 90-day training period. Must live within a 90-mile radius of Evansville, IN to attend in-person training and company meetings as necessary. Must reside in the state of Indiana. Must have access to high-speed internet. Essential Functions: Answers the phones in a helpful, friendly and timely manner Assists patients in making appointments Schedules patients based on physician protocols and templates Transfers calls to the appropriate department when necessary Takes messages and sends to appropriate people Creates tasks in SRS so that patient messages are documented and addressed Communicate with patients via texting (Arterra) appropriately Takes new patient information and enters it into the system Additional Responsibilities: 1. Covers for associates when on vacation, leave, etc. *The preceding examples are representative of the assignments performed in this position and are not intended to be all-inclusive. Job Qualifications: Experience in physician's office preferred Experience with Centricity and SRS preferred Ability to operate phone system equipment Proficient with use of computers including Microsoft Office Suite Ability to learn new computer programs Ability to work under pressure, make decisions and use judgement Demonstrated ability to communicate effectively and professionally both orally and in writing across all levels of the organization Ability to maintain good working relationships with co-workers, supervisors, management, and other staff Must have verified internet service and established dedicated work area at home. Company will provide equipment (keyboard, computer, monitor, phone, etc). Minimum Qualifications: Must be available to come on-site for 90-day training period. Must live within a 90-mile radius of Evansville, IN to attend in-person training and company meetings as necessary. Must reside in the state of Indiana. Must have access to high-speed internet. Essential Functions: Answers the phones in a helpful, friendly and timely manner Assists patients in making appointments Schedules patients based on physician protocols and templates Transfers calls to the appropriate department when necessary Takes messages and sends to appropriate people Creates tasks in SRS so that patient messages are documented and addressed Communicate with patients via texting (Arterra) appropriately Takes new patient information and enters it into the system Additional Responsibilities: 1. Covers for associates when on vacation, leave, etc. *The preceding examples are representative of the assignments performed in this position and are not intended to be all-inclusive. Job Qualifications: Experience in physician's office preferred Experience with Centricity and SRS preferred Ability to operate phone system equipment Proficient with use of computers including Microsoft Office Suite Ability to learn new computer programs Ability to work under pressure, make decisions and use judgement Demonstrated ability to communicate effectively and professionally both orally and in writing across all levels of the organization Ability to maintain good working relationships with co-workers, supervisors, management, and other staff Must have verified internet service and established dedicated work area at home. Company will provide equipment (keyboard, computer, monitor, phone, etc).

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BMH Bronson Methodist Hospital Title Regional Call Center Operator - PRN 10am-10pm Every Other Weekend The Regional Call Center Operator is responsible for day-to-day operations of Bronson Communication Services, which receives an average of 39,000 calls per month. These responsibilities encompass processing incoming calls for Bronson Methodist Hospital, Bronson Battle Creek Hospital and other Bronson entities, paging in-hospital personnel, physicians and orders for Kalamazoo and Battle Creek, executing code procedures for Kalamazoo and Battle Creek, processing changes to Smart Web on-call calendars for the Bronson system, and processing after hours calls for all Bronson practices system wide. Employees providing direct patient care must demonstrate competencies specific to the population served. High school diploma or general education degree (GED) required. 1-2 years related experience and/or training preferred. Previous computer/ call center experience preferred. 1-2 years of previous working knowledge of basic medical terminology * A typing test is required. * Excellent communication skills in a high-volume department, working with both the public and health care professionals. * Ability to prioritize and work efficiently in emergency or complicated situations where speed and accuracy matter and must have the ability to assure confidentiality of sensitive information. Must have the ability to assure confidentiality of sensitive information. * Must have the ability to provide positive customer service, read, write, speak and spell in English and speak with proper and professional grammar * Must be able to organize and prioritize workflow. Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 80 and 100 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Handles all incoming calls for Kalamazoo, Battle Creek and other Bronson entities, provides general information and transfers to the appropriate person or department. * Responds to hospital, county, state, and area wide communications through phone, text paging, overhead paging, and computer systems. * Pages all service areas when necessary. * Makes changes to computerized on-call schedules for physicians and departments system wide. * Responsible for multiple step emergency, fire, weather, and disaster plan activation for Kalamazoo and Battle Creek. * Monitors fire alarm and medical gas systems for Kalamazoo. * Responds to all emergency situations, Code Blue, Yellow, Pink, Orange, Red, Black and Grey, trauma alerts, AMI and Stroke call downs, paging system failures, etc. for Kalamazoo and Battle Creek * Receives and logs answering service phone calls while ensuring doctors were properly paged for the Bronson system. Shift Variable Time Type Part time Scheduled Weekly Hours 10 Cost Center 1690 Bronson Communication Services (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

Job Summary/Overview: Under the guidance of the Clinical Operations Manager, the Patient Service Representative is a part of the patient's care team that coordinates services by performing patient access, registration, scheduling, patient financial counseling, insurance verification, and appointment confirmation. We are hiring for both full-time and part-time postions. As the first point of customer contact, the goal of the Patient Service Representative is to provide exceptional customer service to patients. Patient Service Representatives must demonstrate effective communication; knowledge of policies, procedures and guidelines; and the ability to collect information from various sources (including patients and their families). Additionally, as a part of the patient's care team, the Patient Service Representative must be able to establish and maintain effective working relationships with patients, families and other internal/external customers; use computers and a variety of software; and manage multiple and sometimes competing tasks with frequent interruptions. Minimal Qualifications, Experience & Skills * High School diploma or equivalent * Experience working in a clinical setting * Knowledge of multi-line telephone system * Call Center experience preferred * Bilingual Preferred * Knowledge of Electronic Practice Management (EPM) and Electronic * Health Records (EHR) systems preferred * May require travel to support clinic coverage needs at all CCHC locations * Being fully vaccinated against COVID-19 is a condition of employment for all CCHC employees, unless approved for a medical or religious exemption. Responsibilities: * Provide initial customer service to all Call Center contacts, including but not limited to scheduling and confirming patient appointments for multiple locations, using an electronic telephone software system (Cisco) * Collects information required for appointment scheduling, including, but not limited to pre-registration and verifications of all insurance and authorizations * Uses payer resources and websites to explore and assess patient eligibility * Ensures correct insurance information is collected at the time of scheduling. * Provides information about the Sliding Fee Scale Discount program (i.e. eligibility requirements; required documents; etc.) to un-insured patients * Responsible for collecting income information for un-insured patients at the time of scheduling * Responsible for routing incoming calls and/or messages to the appropriate staff member(s) * Screens and informs patients and clinical staff of CCHC's policies and procedures regarding method of payment sources for services rendered * Participates in team huddles, meetings or discussions/consultations to ensure appropriate coordination and communication of patient/client services * Works in collaboration with the clinic team members (i.e. PARs; MAs; Nurses; etc.) to identify and resolve issues and/or other challenges * Responds to request for information and inquiries about patient access processes, policies and/or other related information; researches and resolves customer concerns * Serves as a backup Patient Access Representative (PAR) as needed * Performs other related duties as assigned Employee Benefits offered to Fulltime Staff * Blue Cross Blue Shield Medical Insurance * Blue Cross Blue Shield Dental and Vision Insurance * Supplemental Benefits * Life Insurance (Provided by the company)

Home Care Network, Inc. (HCN) is a nurse-owned and locally led home health agency, which means our patients' care and wellbeing - not profits - come first. For our employees - it also means that our agency is an environment that nurses and caregivers thrive in, allowing us to handpick the best care team members to be your peers and delight our clients. Together, we can empower those in need with the independence they deserve - while you make a difference with an agency where you matter. HCN is seeking a professional, accountable, and personable Call Center & Scheduling Specialist (Home Health Scheduler) to join our well-established and growing home health agency. This role is based in our Jackson, Ohio office, which is one of several offices supporting our clients and field staff across Ohio and Indiana. SUMMARY & HIGHLIGHTS Job Title: Call Center & Scheduling Specialist (Home Health Agency Scheduler) Job Type: Full-time, Hourly Expected Schedule & Hours: 40 per week (paid; in-office): Monday - Friday, typically 8am - 5pm (can be slightly altered if necessary) + 1-hr Lunch Break On-call duties (paid; remote): Phone/Message monitorization outside of standard business hours, rotating other Schedulers. Primary Work Location: In person / Onsite This role requires a consistent ability and willingness to work in - and travel to/from - our HCN Administrative Office (731 E. Main Street, Jackson, OH 45621). On-call shifts occur remotely. Pay: $14.00 - $15.50 per hour Experience Highlights (See list of ALL Qualification Requirements at end of job ad): Appointment / Scheduling activities + software: 1 year (Required) Customer support: 1 year (Required) Microsoft Office software (Word, Excel, Outlook): 3 years (Required) Schedule management: 1 year ( Preferred ) Microsoft Teams: 2 years ( Preferred ) Education: High school or equivalent (Required) Associate or bachelor's degree, or 2+ years in home health / medical Call Center / Scheduling role ( Desirable ) Benefits: Flexible schedule including occasional flex-time Paid time off Occasional "work from home" days (requires advance approval from management) Qualifying Health Coverage Plans (Individual + Dependent(s)/Family) Dental & Vision Coverage Plans (Individual + Dependent(s)/Family) Voluntary Basic Life / AD&D Insurance (Individual + Spouse) Voluntary Short-Term Disability Insurance (Individual + Family) "Member Perks" corporate discount rates on various personal expenses Paid Orientation and recurring on-the-job training Professional development assistance + "promoted from within" preference Generous, unlimited Employee Referral bonuses JOB DESCRIPTION With impeccable accuracy, speed, and professionalism, Home Care Network's Call Center & Scheduling Specialists perform critical, time-sensitive activities to coordinate and align service schedules between clients and their caregivers and nurses (our employees). Additional work is largely focused on executing various administrative / clerical duties associated with employee and patient onboarding and compliance, as well as communication, engagement, retention, and satisfaction of our employees, patients, payors, and strategic partners. Typical work includes: Accurately maintaining schedules for requested client services, monitoring scheduled visits for all patients/employees in their business units of responsibilities. Providing direction to field staff and communicates with nurse case managers as needed to ensure that safe, effective coverage of client requests and care needs are maintained by field staff in accordance with each client's physician orders. Verifying employee payments aligned with services and schedules. Participation in determining hiring needs (where staff is needed to support current and existing clients) and opportunities to add new clients (where staff seek more patients / service hours), with our Client/Candidate Intake team. Executing clerical tasks associated with patient onboarding and compliance, physician orders and care plans, and patient certification/authorization prior to their appointments, including but not limited to: communicating with physicians, faxing service/care orders, communicating with clients and staff via email, mail, phone, and text. Clerical tasks related to client coordination, including but not limited to: communicating with physicians, faxing service/care orders, communicating with clients and staff via email, mail, phone, and text. Delivering and ensuring client and employee satisfaction, and easy, smart operations with payors and partners. Supporting company-wide growth initiatives and strategic goals. Essential Functions: Perform daily essential functions for assigned sites. Coordinate with Intake and Recruiting teams on staffing needs. Coordinate with Quality Assurance and other teams to support and execute communications with physicians, clients, service administrators, payers, and employees. Rotates on-call duties after hours with other Schedulers. Accept and coordinate coverage of call-offs for scheduled shifts. Fill open shifts for assigned sites. Review payroll reports for accuracy between reported hours and services delivered, and update/correct as needed. Updating scheduling software with shift change information; monitoring to ensure accurate reflections of field staff coverage. Notify site clinical staff of all schedule changes via email distribution list. Notify Case Managers of missed visits. Generate required reports. Generate monthly schedules. Assist with billing and posting payments. Maintain confidentiality in all aspects of the job. Participate in special projects and initiatives as directed. Performs other related office duties and responsibilities as deemed necessary, including but not limited to: Filing, faxing, copying, answering phones, document scanning/saving and transposing, data management and maintenance within software systems, and maintenance of office inventory and equipment. This role works alongside other Schedulers, our Customer Service, Scheduling, and Quality Assurance teams, and with members across all business units to support clerical, scheduling, HR, and communication activities that are essential to our clients, employees, provider partners, and the agency's overall business operations. As a critical position in our agency's growth and operations, the right individual must possess: a strong professional acumen excellent attention to detail an organized, on-time delivery of accurate work the ability to think quickly and independently solve problems in real-time a passion for "fitting unique pieces together" - to identify and build schedules that match both client needs and employee availabilities exceptional customer service skills effectively drive outcomes and deliver positive solutions through insightful client, candidate, and business partner interactions In support of this, every Call Center & Scheduling Specialist receives extensive on-the-job training to ensure her/his understanding of our processes and tools, and in turn - will have the opportunity to develop more efficient, effective, and profitable operations. For high performers, opportunities for advancement and building a lasting career with our agency are abundant, including Management, are available and encouraged. Reports to: Call Center & Scheduling Manager / Director of Operations QUALIFICATIONS Required: High School diploma. Strong interpersonal communication skills (verbal, written, and in-person, phone, and written), including customer service and professional/executive communication. Must have a positive, professional attitude toward all clients and employees and an innate desire to solve problems with ease. Strong attendance and dependability track record with previous employers / rarely call off of work. Strong documentation, problem-solving and coordination skills. Ability to generate, evaluate and interpret data and formulate plans for corrective action / solutions identified. Proven ability to manage work to meet daily, weekly and monthly deadlines. Ability to succeed in a fast-paced environment requiring agility and flexibility in how work is approached, solved, and covered for teammates when necessary. Demonstrates ability to manage several functions simultaneously. Track record of successfully managing short and long-term projects simultaneously. Effective written/oral communication skills. Modern computer/laptop equipment, phone system and electronic device technology experience. Minimum of 3 years paid experience using: Microsoft Office systems (incl. Word, Excel, and Outlook) MS PowerPoint and Teams is a plus! Google/Chrome and similar internet browsers Appointment/Scheduling software (within Home Health setting is highly desirable) Demonstrates ability to function with little supervision and make appropriate judgments. Demonstrates dependability, tact, confidentiality/discretion, and ability to follow orders. Ability to work in a team environment. Successful state and federal background check and pre-employment drug test are required. Preferred / Desired: 1+ year Staffing / Scheduling experience highly preferred; within Home Health is a major advantage. Other experience in home health, medical, clinical or equivalent settings is highly desired. Familiarity with HIPAA regulations and knowledge of medical terminology and/or general medical background highly desired. 5+ years of paid experience using: Microsoft Office systems (incl. Word, Excel, and Outlook) 2+ years MS PowerPoint and Teams is a plus! Google/Chrome and similar internet browsers Appointment/Scheduling software (within Home Health setting is highly desirable) Scheduling Management (people, process, or both) is a major plus. Experience working in/with EMR/EHR (or ERP equivalent) and project management software is highly desirable. Familiarity and recurring use of ChatGPT and/or other AI-powered tools is a major plus! Experience and/or passion for effective marketing and communications (Email Marketing and/or SMS tools are a plus). Home Care Network, Inc. is a leading home care agency dedicated to delivering personalized support for individuals across Ohio and Indiana, without compromising quality of life. Established in 1993, we specialize in serving the Medicaid-eligible population, and collaborates with commercial insurance, veterans and specialty insurance, and Medicare. With a skilled team of clinicians, aides, and care professionals, Home Care Network, Inc. prioritizes in-home care for both children and adults. The agency actively engages with families, collaborates seamlessly with patients' physicians, and fosters a culture of support and success among its staff. Known for its commitment to excellence, Home Care Network, Inc. is a trusted provider of compassionate and tailored home care solutions. #SEO Are you willing to consent to a background check, including a criminal record check, and an employment and education verification? Job Posted by ApplicantPro

This position is responsible for assisting clients, vendors, staff members, or any customer contacting the agency via telephone or secure email. The person must be able to communicate with professionalism and the highest regard for customer service. The person must have basic computer skills and understand the basic use of unified communications hardware/software in a Call Center setting. Key Responsibilities: Answer incoming phone calls including but not limited to: Scheduling Agency/program related questions Medication Refills Crisis triage/988 triage Appointment details Medical records requests General organizational and resource information Perform several receptionist duties: Cultivating a professional, pleasant, and efficient conduct when greeting all callers. Verifies client contact information to a degree of 100% accuracy and updates, as necessary. Knowledgeable about agency policies and procedures Responsive and accurate in directing calls to the appropriate department or staff member. Encourages clients to reschedule immediately when cancelling appointments, verifies if medication refills are needed at time of reschedule. This work schedule is flexible, based on business needs, and dependent upon times of high call volume. Work hours range from 8am-5pm. Schedules interpreting services via 3 rd -party website, as needed. Manages incoming referrals based on current process and makes outreach within 3-business days; documents all outreach to referrals and follows up with referral sources, as needed. Answers calls with efficiency Maintains communication with the caller until the issue is resolved and all questions are answered; Follows one call resolution model. May be responsible for covering an evening shift and flex overtime. Reports daily activities and other pertinent information to a degree of 100% accuracy. Escalates complaints promptly and to the correct agency personnel. Securing all client information in assigned place before leaving to a degree of 100% accuracy. Demonstrates pleasant, professional, and efficient conduct in person and on the telephone as evidence by receiving no complaints regarding voice tone, accuracy, kindness, and responsiveness. Provides support to the clinical staff of the agency as needed. Develops and maintains positive collaboration with other community resources and referral agencies. Safety captain for their location. Maintains agency-required annual training including HIPAA, client rights and grievances, safety training, infection control, crisis training, and others as required by ODMH/ODADAS. Adheres to all organizational and departmental policies, including compliance with all behavioral and ethical expectations. 14. Responds to tasks assigned by Support Management Team and Senior Administration promptly and meets all stated deadlines. 15. Assists other support staff in their absence and with overflow of other duties. 16. Has no unexcused absence from assigned meetings and trainings. 17. Have no more than two unexcused absences per quarter. 18. Other clerical tasks and duties as assigned by Support Management Team. 19. Adheres to all organizational and departmental policies, complying with all behavioral and ethical expectations. 20. Completes all agency-required training, including but not limited to client rights and grievances, safety training, infection control, etc. 21. Demonstrates and supports the company core values TCN C.A.R.E.S. “Commitment, Accountability, Respect, Empathy, Service” Qualifications Minimum Qualifications: Education: High School Diploma or Equivalent. Certification: First Aid/CPR; Crisis De-escalation. Other: Prefer previous work in Community Behavioral Health/Addiction Treatment Setting or other Social Service organization; at least one year in customer service or Call Center position; Experience working with multi-line phone and computer system. Knowledge, Skills, & Abilities: Knowledge of: Unified communications hardware and software operation. Electronic Health Records. Microsoft Office Suite of products including Teams, Word, Excel, and Outlook. HIPPA Standards. Skills: Capacity to perform duties effectively under potential emotional stress and conflict situations. Proficiency in utilizing basic computer skills and office equipment for documentation and communication purposes. Practice of a client-focused approach, demonstrating active listening skills, reading comprehension, critical thinking, and leadership abilities. Abilities: Willingness and physical capability to engage in activities essential to meet the fundamental needs of individuals served. This includes occasional assistance in relocating individuals to new living situations, aiding with shopping, and instructing daily living skills, as necessary. Ability to effectively communicate with clients and the public using empathy and active listening skills. Demonstrate accurate data entry skills. Knowledge retention skills. Ability to think critically and solve problems for positive outcomes. Lifting to 25 pounds, use of computer keyboard for data entry, sitting for periods of time, bending, stooping, reaching, ability to see, hear, and communicate information clearly.

Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff. We are currently seeking a full-time Call Center Representative to operate a telephone business system to serve our customers by taking incoming calls and determining the needs of the customer. Essential duties of this position include but are not limited to: Hours: Monday- Friday 8:30am-4:30pm Intake representative: o Screens callers to identify eligibility for services. o Collects and enters demographic and insurance information in the electronic health record to create a patient chart. o Ensures all intake information is available for/prior to the diagnostic assessment. o Completes required paperwork in accordance with timelines and standards required by the agency, regulatory bodies and payors. Schedule medical appointments for patients: o Answer telephone promptly and in a polite and professional manner. o Obtain and enter accurate demographic information into Electronic Health System. o Schedule appointment correctly - review appointment date, time, location, and provider name with caller. o Inform caller of items to bring to appointment (including identification and insurance card). o Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of organization. Act as a liaison for patients: o Direct calls to other departments as needed. o Sends communication to clinical staff. o Use sound judgement in handling calls, especially with upset patients. o Understanding of when to escalate calls to practice manager. Service patients: o Make reminder calls as requested. o Provide assistance with other clerical duties as call volume permits. o Observes, receives, and otherwise obtains information from all relevant sources. o Protects patient' health information for confidentiality, authorized access for treatment and data security. - Maintains, prepares and scans paper health records and electronically enters client medical information into the electronic health record. Acts as back up to Receptionist as needed. Participates in the training and staff development of new department staff; participates in agency wide projects; carries out policies and procedures of the agency; other related duties. Other reasonably related duties as assigned by supervisor or manager. Generous Benefit Offerings No Premium High-Deductible Medical Insurance Plan with an attached Health Savings Plan featuring a generous annual employer contribution of $1,000 ($2,000 for family coverage). Free Telemedicine Services Dental Insurance with orthodontics Vision Coverage 403(b) retirement plan with immediate entry and an employer match of 3% and employer contribution of 2% at 1 year of service Employer Paid Life Insurance of 1x salary Optional Employee Supplemental Life Insurance Pet Insurance Generous Time off including Sick Leave, Vacation, Personal Time and Holiday pay (9 days) Tuition Reimbursement and license reimbursement Sanctuary Module of Care for Clients and Staff Requirements High School Diploma or GED Required Two years experience in a similar role preferred Highly computer proficient EOE/M/F/H/V

Job DescriptionDescription: Looking for a career that ignites your passion, challenges your skills, and rewards your efforts? Your search ends here, at Matrix - where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member, you will enjoy flexibility, a regular schedule, and competitive pay with the potential for bonuses. As one of the biggest brands in fitness, Matrix takes pride in providing unparalleled customer service to our clients. You will be at the forefront of this mission, taking calls and providing technical support to ensure our customers receive the highest level of care. Our dedication to excellence has earned us a reputation as a leader in fitness and wellness, and we are seeking individuals who share our passion for customer service. By joining our team, you will become a part of Forbes 2021 Best Places to Work in the World, an elite group of companies committed to creating a positive and supportive work environment. Don't miss this opportunity to elevate your career and join the Matrix family. Apply now and let's make a positive impact together! Hours: 8am-5pm Monday-Friday, no nights or weekends! Location: Cottage Grove, WI-This will be 100% onsite. Position Overview: Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position. Responsibilities: Provide Outstanding Service to Dealers, Consumers, and Service Providers: · Maintain good attendance and adherence to schedule. · Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support. · Support multiple queues. · Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way. · Create parts orders; dispatch service technicians; collect billing information. · Document and maintain comprehensive customer case records. · Efficiently utilize tools and resources · Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality. · Promote a positive and collaborative team atmosphere with co-workers. · Build and maintain working knowledge of products. · Complete all required training and ongoing education. · Other duties as assigned Requirements: Education: · Minimum high school diploma or equivalent required Experience: · Demonstrated customer service experience required · Minimum of 1 year call center experience preferred Other Requirements: · Working knowledge and experience with Microsoft Office suite or comparable software · Excellent written and verbal communication skills · Think critically to analyze and solve problems Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: · Health & Dental Insurance · Company paid Life Insurance · 401(k) · Paid Time Off benefits · Free access to our state-of-the-art onsite workout facility · Product discounts · Wellness programs · Free Yoga and workout classes · Opportunities to earn more PTO EOE/M/W/Vet/Disability #ZR

Looking for a career that ignites your passion, challenges your skills, and rewards your efforts? Your search ends here, at Matrix - where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member, you will enjoy flexibility, a regular schedule, and competitive pay with the potential for bonuses. As one of the biggest brands in fitness, Matrix takes pride in providing unparalleled customer service to our clients. You will be at the forefront of this mission, taking calls and providing technical support to ensure our customers receive the highest level of care. Our dedication to excellence has earned us a reputation as a leader in fitness and wellness, and we are seeking individuals who share our passion for customer service. By joining our team, you will become a part of Forbes 2021 Best Places to Work in the World, an elite group of companies committed to creating a positive and supportive work environment. Don't miss this opportunity to elevate your career and join the Matrix family. Apply now and let's make a positive impact together! Hours: 8am-5pm Monday-Friday, no nights or weekends! Location: Cottage Grove, WI-This will be 100% onsite. Position Overview: Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position. Responsibilities: Provide Outstanding Service to Dealers, Consumers, and Service Providers: * Maintain good attendance and adherence to schedule. * Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support. * Support multiple queues. * Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way. * Create parts orders; dispatch service technicians; collect billing information. * Document and maintain comprehensive customer case records. * Efficiently utilize tools and resources * Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality. * Promote a positive and collaborative team atmosphere with co-workers. * Build and maintain working knowledge of products. * Complete all required training and ongoing education. * Other duties as assigned Requirements Education: * Minimum high school diploma or equivalent required Experience: * Demonstrated customer service experience required * Minimum of 1 year call center experience preferred Other Requirements: * Working knowledge and experience with Microsoft Office suite or comparable software * Excellent written and verbal communication skills * Think critically to analyze and solve problems Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: * Health & Dental Insurance * Company paid Life Insurance * 401(k) * Paid Time Off benefits * Free access to our state-of-the-art onsite workout facility * Product discounts * Wellness programs * Free Yoga and workout classes * Opportunities to earn more PTO EOE/M/W/Vet/Disability #ZR

The Bilingual Call Center Representative/Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension of our credit union partners, providing exceptional client service while maintaining a seamless relationship with our credit unions partners. ESSENTIAL JOB FUNCTIONS 1. Answer and/or triage inbound calls (primarily from credit union members) for timely resolution; provide exceptional client service in accordance with the Rules of Engagement (ROE) for each credit union; forward unauthorized requests back to the credit union, using tracker codes as needed. 2. Consistently verify each caller's identity according to the ROE for security purposes; develop efficient navigation skills through credit union websites & the ROE. 3. Educate credit union members on various items pertaining to their account(s), card(s), functionality and resolving issues. 4. Become comfortable with inbound member service, outbound member service, & completing call backs when necessary. 5. Develop knowledge of standard credit union operation & credit union terms. 6. Develop knowledge of CU*BASE Loan Application Processing. 7. Develop knowledge to provide daily Web Chat support for credit union and third-party accounts. 8. Develop knowledge to provide daily support to electronic Bill Pay Systems as needed. 9. Monitor all voice and email mailboxes to ensure member/client requests are processed appropriately. 10. Specialize in CU*BASE and It'sMe247 applications, including mobile app, online forms, and other tools outside of the Phone Operator tool. Requirements 1. Must have a high school diploma or equivalent or actively working towards either. 2. Ability to use discretion when dealing with sensitive or confidential data is required. 3. Attention-to-detail and accuracy while consistently meeting deadlines. 4. Ability to maintain a positive and professional attitude. 5. Strong written and verbal communication skills. 6. A minimum of 1 year of customer service experience is preferred. 7. Proficiency in Microsoft Office (Word, Outlook, Excel) is preferred. WORK ENVIRONMENT & PHYSICAL ACTIVITIES Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. NOTICE This is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be. Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend , thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer. Salary Description $14-$16/hr.