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Team Leader/Trainer jobs at Versiti - 545 jobs

  • Team Lead Blood Operations Driver

    Versiti 4.3company rating

    Team leader/trainer job at Versiti

    Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Accountable for the on-time delivery of own work and that of others. Responsible direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy, collecting blood products and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Proactively solves problems to affect change and make informed decisions. Responsible for operating the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Follows all DOT guidelines when operating full-size commercial van/ProMaster, and safely transports staff, supplies, and equipment. Travels to other collections sites, as determined by business need. Prepares collection site and performs set up, including technology systems (may include quality control). Leads donor collection team, redirects issues and problems that arise from Donor Specialists; provide feedback and follow through with team members and supervisors. Treats donors with customer service excellence and adds value to the donation experience through professional relationship building. Establishes and builds relationships with donors and sponsors. Ensures customer issues with a potential negative impact are resolved and the supervisor or manager is informed. Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery. Trains and mentors team members in all aspects of the role. Prepares collection site & performs set up (including technology systems and quality control), troubleshoots and adjusts accordingly; prepares and plans for future site visits. Performs donor screening (collects donor histories) and mini-physical. Performs phlebotomy, including automation (Alyx and/or Trima). Prepares and packs units for transport. Observes donors for reactions, manages automation reactions; manages donor needs, de-escalates situations, prevents reactions and mitigates situations. Rebooks donors for future donation appointments and facilitates rebooking process. Transports or carpools staff. May transport supplies and equipment. With a valid CLD, may operate mobile drive buses. Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time. Leads drive set-up. Creates a safe environment for donors and fellow staff members and maintains safety awareness of team. Responsible for achieving team automation goal including recruiting and converting donors for automation. Operates, troubleshoots, and performs routine maintenance on equipment. Maintains product integrity and ensures proper identification of all donors. Maintains organization of departmental records, as needed. May participate in validation of new processes or new equipment. Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate. Reviews quality results and escalates issues and concerns. Performs root cause analysis, review, and reporting with leadership. Uses SOS to troubleshoot. Other duties, as assigned. Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma required GED required Experience 1-3 years 3 or more years phlebotomy experience preferred a combination of a health care degree, certification required 1-3 years 3 or more years relevant experience. required 4-6 years Typically requires a minimum of 5 years of job-related experience. required Knowledge, Skills and Abilities Valid drivers' license with prior driving experience. required Demonstration of effective problems solving and good judgement in selecting methods and techniques for obtaining solutions. required Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required Must have basic mathematical aptitude. required Ability to apply judgment to written or oral instructions. required Ability to organize work to provide productive work flow. required Flexibility to work independently and with a team. required Has strong attention to detail. required Must have good communication skills, including the ability to provide constructive criticism to peers. required Possesses legible hand writing. required Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra. required Licenses and Certifications Valid drivers' license required Tools and Technology Vehicle navigation system. required Personal Computer (desk top, lap top, tablet). required General office equipment (computer, printer, fax, copy machine). required Microsoft Suite (Word, Excel, PowerPoint, Outlook). required Screening equipment including: • Lancet • Sphygmomanometer (BP cuff) • Temperature probe • Hemoglobin analyzer required Phlebotomy collection equipment including: • Blood mixer • Trima • Alyx required Not ready to apply? Connect with us for general consideration.
    $36k-69k yearly est. Auto-Apply 60d+ ago
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  • Nursing Professional Development Specialist NEX

    Akron Children's Hospital 4.8company rating

    Akron, OH jobs

    Covering Pain Center, Sedation, and Radiology Part Time 20 hours/week Dayshift onsite NPD coverage of procedural areas: Pain Center, Sedation and Radiology (including Vascular Access and Interventional Radiology) The Nursing Professional Development (NPD) Specialist is responsible for enhancing the professional growth and development of nursing staff through educational programs, training sessions, and continuous learning opportunities. The NPD Specialist will collaborate with nursing leadership to identify educational needs, develop curricula, and implement strategies to improve nursing practice and patient care outcomes. Responsibilities: • The NPD specialist advances the profession by contributing to the professional development of others, supporting collaborative relationships and supporting life-long learning. • Uses the educational design process to bridge the knowledge, skills and practice gaps identified through needs assessment. • Influences the inter-professional practice and learning environments, the NPD specialty, and the profession of nursing and healthcare through collaboration with leadership in planning and decision making to achieve desired results. • Actively works to transform processes at all levels through inspiration, initiation, adoption and sustainment of and adaptation to change using project management and improvement processes. • Promotes the generation and dissemination of new knowledge and the use of evidence to advance NPD practice, guide clinical practice and improve patient care. • Actively supports, promotes, and demonstrates nursing professional development as a nursing practice specialty through promotion of research, EBP, and QI. • Supports the transitions of nurses and other healthcare team members across learning and practice environments, roles and professional stages. • Other duties as required. Other information: Technical Expertise Experience in project management with interdisciplinary team is preferred. Experience in data analysis and presentations is preferred. Experience working with all levels within an organization is required. Experience in healthcare is required. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Education and Experience Education: Master's degree in nursing or related field or BSN and in process of attaining master's degree in nursing or related field. Completion of Nurse Education track of MSN program is preferred. Certification: Registered Nurse licensure is required; BLS certification is required; PALS certification may be required by area of service. Professional Nursing certification preferred. Years of relevant experience: Minimum 3 years required. Years of experience supervising: None. Part Time FTE: 0.500000 Status: Onsite
    $43k-65k yearly est. 20d ago
  • Senior Nursing Professional Development Specialist

    Akron Children's Hospital 4.8company rating

    Akron, OH jobs

    Full Time Days Variable shifts Experience caring for burn patients is required. Caring for all ages is preferred. provides inpatient and outpatient NPD support as well as community outreach The Senior Nursing Professional Development (NPD) Specialist is a highly experienced educator responsible for advancing nursing practice through leadership in education, professional development, evidence-based practice, and strategic initiatives. This role mentors other professional development staff and plays a critical role in developing and implementing system-wide educational strategies. The Senior NPD Specialist supports the onboarding, orientation, and ongoing competency of nursing staff while cultivating a culture of continuous learning and excellence in practice. Responsibilities: The Senior NPD specialist advances the profession by contributing to the professional development of others, supporting collaborative relationships and supporting life-long learning. Uses the educational design process to bridge the knowledge, skills and practice gaps identified through needs assessment. Influences the inter-professional practice and learning environments, the NPD specialty, and the profession of nursing and healthcare through collaboration with leadership in planning and decision making to achieve desired results. Actively works to transform processes at all levels through inspiration, initiation, adoption and sustainment of and adaptation to change using project management and improvement processes. Promotes the generation and dissemination of new knowledge and the use of evidence to advance NPD practice, guide clinical practice and improve patient care. Actively supports, promotes, and demonstrates nursing professional development as a nursing practice specialty through promotion of research, EBP, and QI. Supports the transitions of nurses and other healthcare team members across learning and practice environments, roles and professional stages. Other duties as required. Other information: Technical Expertise Experience in project management with interdisciplinary team is required. Experience in data analysis and presentations is required. Experience working with all levels within an organization is required. Experience in healthcare is preferred. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Education and Experience Education: BSN required. Master's degree in nursing or related field required. Certification: Registered Nurse licensure is required; BLS certification is required; PALS certification may be required by area of service. Professional nursing certification required. Years of relevant experience: Minimum 4 years required. Years of experience supervising: None. Full Time FTE: 1.000000 Status: Onsite
    $43k-65k yearly est. 23h ago
  • Care Team Manager

    Beacon Specialized Living 4.0company rating

    Columbus, OH jobs

    *Responsibilities/Essential Functions (Daily, Weekly, Monthly, Quarterly, Annually, or as needed)* • Always be compliant with all company and regulatory policies and procedures. • Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers. • Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care. • Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings. • Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues. • Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services. • Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift. • Communicate daily with direct supervisor. • Manage the on-call responsibilities. Reports on- call hours to direct supervisor as needed. • Responsible for reviewing or sending direct supervisor important topics for monthly home meetings. *Clinical and Individuals Served Care Responsibilities:* • Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability. • Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills. • Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required *Education & Qualifications*: • A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required. • 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred. • 1-2 years' previous management or supervisory experience preferred.
    $19k-24k yearly est. 2d ago
  • Assertive Community Treatment (ACT) Team Lead

    Integrated Services for Behavioral Health 3.2company rating

    Chillicothe, OH jobs

    We are seeking an Assertive Community Treatment (ACT) Team Lead! Ross County, OH is eligible for a sign-on bonus of $5,000!! Join our team! Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. Our services are intended to be collaborative and personalized for the individual. We are seeking a Team Leader for a newly established Assertive Community Treatment (ACT) team. The Team Leader plays a pivotal role in launching and sustaining the ACT model in accordance with the Dartmouth Assertive Community Treatment Scale (DACTS) fidelity standards. This role is 50% clinical, providing direct services to individuals with serious mental illness, and 50% administrative, offering leadership and operational support to a multidisciplinary team. This is a unique opportunity to help shape and lead a high-impact program that meets people where they are, supports recovery and independence, and fosters a culture of collaboration and excellence. The salary range for this position is $66,174.73 $83,280.00 based on Independent Licensure. Essential Functions: Provide direct, community-based clinical services to individuals with serious mental illness and co-occurring disorders, including assessment, treatment planning, medication support (if licensed), and crisis response. Lead daily team meetings, supervise clinical decision-making, and ensure team coordination and communication. Oversee fidelity to the ACT model as defined by DACTS, including staffing composition, caseload size, service delivery structure, and performance benchmarks. Support the recruitment, onboarding, and development of a high-functioning multidisciplinary ACT team, including community behavioral health workers, nurses, prescribers, and peer specialists. Monitor and manage team productivity, quality assurance, and documentation standards in compliance with Medicaid and other regulatory requirements. Serve as liaison with community partners, housing providers, hospitals, legal systems, and other key stakeholders. Facilitate staff development through reflective supervision, training, and ongoing performance feedback. Provide backup for team members as needed to ensure continuity of care and 24/7 coverage responsibilities. Participate in program evaluation, strategic planning, and grant or contract reporting.? Help expand services to neighboring counties as needed. Other duties as assigned. Minimum Requirements: Master's degree in Social Work, Counseling, Nursing, Psychology, or a related behavioral health field. Ohio licensure is required: LISW, LPCC, LIMFT, or licensed psychologist. At least three years of experience in behavioral health service delivery, including work with individuals with serious mental illness. Supervisory or team leadership experience preferred. Strong understanding of ACT principles and the DACTS fidelity model (or willingness to be trained). Demonstrated ability to lead diverse teams with empathy, accountability, and clear communication. Knowledge of local behavioral health systems, housing, legal systems, and social services. Valid driver's license, insurance, and reliable transportation required for community-based work. Ability to thrive in a fast-paced, evolving environment with startup responsibilities. Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package. Benefits include: Medical Dental Vision Short-term Disability Long-term Disability 401K w/ Employer Match Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues. To learn more about our organization: *****************
    $66.2k-83.3k yearly 1d ago
  • TCAR Therapy Development Specialist - Chicago

    Boston Scientific 4.7company rating

    Chicago, IL jobs

    Additional Location(s): N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions. About the role: The Therapy Development Specialist is a clinically oriented entrepreneurial ambassador for a proven hybrid procedure to treat carotid artery disease: TCAR (Transcarotid Artery revascularization). As part of the commercial field team this role will execute therapy adoption initiatives for TCAR. This individual is a trusted clinical partner and TCAR specialist to drive safe adoption, superior outcomes and achieve sales revenue of the ENROUTE Transcarotid Neuroprotection System, ENROUTE Transcarotid Stent System and related products. The Therapy Development Specialist practices excellent clinical/case acumen and relationship management with physician and healthcare professional customers and serves as a clinical role model across the TDS team. Your responsibilities will include: Provide technical and clinical support for ENROUTE Transcarotid Neuroprotection System and ENROUTE Transcarotid Stent System procedures, ensuring procedural success and superior outcomes. Educate procedure teams on patient selection and indications for TCAR procedures Assist in scheduling cases and offer prompt customer support, resolving complaints effectively. Ensure maximum coverage of all accounts within territory geographic areas to maintain optimum level of exposure and effective time management. Assist with scheduling of cases and proper customer support. Participate in physician training, product development programs, and maintain high standards of personal and professional conduct. Develop and maintain comprehensive clinical and technical product knowledge. Understands current published TCAR and relevant literature. Recognize and understand competitive products, industry trends, and the Boston Scientific portfolio. Manage inventory, submit accurate expense reports, and report device complaints to the quality assurance department. Maintain communication with Boston Scientific sales and leadership, providing market intelligence and potential sales leads. Maintains a high level of communication with appropriate Boston Scientific sales and leadership within assigned geography. Plan and implement effective clinical/product presentations to customers. Required qualifications: * Bachelor's Degree or other relevant education * Minimum of 4 years clinical, medical device or related experience in a hospital environment Preferred qualifications: Knowledge of imaging modalities (duplex ultrasound/catheter angiography/CTA, MRA), EKG, procedural hemodynamics, heart rate, blood pressure, and ancillary procedural solutions Excellent verbal and written communication skills to effectively convey product information, articulate value propositions, and build rapport with healthcare professionals Ability to comprehend complex medical device technologies and explain them in a clear and concise manner to diverse audiences Strong interpersonal skills to establish and maintain relationships with healthcare providers, key opinion leaders, and decision-makers Flexibility to navigate a dynamic sales environment, adapt to changing market conditions, and overcome challenges Requisition ID: 619773 The anticipated annualized base amount or range for this full time position will be $90,000 to $130,000, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at *************************** Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability. As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you! At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer. Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination. Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination. Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law. Nearest Major Market: Chicago Job Segment: Medical Device, Medical Technologist, Ultrasound, Cardiac, EKG, Healthcare
    $90k-130k yearly 3d ago
  • TCAR Therapy Development Specialist - Chicago

    Boston Scientific Corporation 4.7company rating

    Chicago, IL jobs

    The Therapy Development Specialist is a clinically oriented entrepreneurial ambassador for a proven hybrid procedure to treat carotid artery disease: TCAR (Transcarotid Artery revascularization). As part of the commercial field team this role will ex Specialist, Development, Healthcare, Clinical, Quality Assurance, Sales, Manufacturing
    $82k-102k yearly est. 3d ago
  • Care Team Manager

    Beacon Specialized Living 4.0company rating

    Dowagiac, MI jobs

    *Responsibilities/Essential Functions * • Always be compliant with all company and regulatory policies and procedures. • Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers. • Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care. • Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings. • Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues. • Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services. *Clinical and Individuals Served Care Responsibilities:* • Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability. • Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills. • Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required • Attend and ensure DSPs attend Individuals functions as scheduled and maintain regular Individual interaction in accordance with their person-centered plans. *Education & Qualifications:* • A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required. • 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred. • 1-2 years' previous management or supervisory experience preferred. • Approved by state, federal and government entities to work within BSLS programs. • Required to maintain industry required trainings and TB screenings (for select markets).
    $24k-29k yearly est. 2d ago
  • Care Team Manager

    Beacon Specialized Living 4.0company rating

    Bangor, MI jobs

    Beacon is a successful and national private-equity backed behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company's policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. As a Beacon employee, you are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization - Integrity, Compassion, Advocacy, Respect and Excellence. *Responsibilities/Essential Functions *(Daily, Weekly, Monthly, Quarterly, Annually, or as needed) * Always be compliant with all company and regulatory policies and procedures. * Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers. * Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care. * Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings. * Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues. * Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services. * Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift. * Communicate daily with direct supervisor. * Manage the on-call responsibilities. Reports on- call hours to direct supervisor as needed. * Responsible for reviewing or sending direct supervisor important topics for monthly home meetings. * Responsible for preparing the meeting room and scheduling staff for meetings. * Build positive relationships with referral sources, government and licensing agencies, and assist in coordinating admissions for individuals served, as needed. * Collaborate with Beacon leadership and various functional areas to improve the quality of operations, compliance, residential care, and employee performance. * Always maintain professional conduct and ensure the same from the home staff when on duty. * Perform other duties that may be assigned or established by the company. *Regulatory, Contractual, and Accreditation Compliance Responsibilities:* * Responsible for contacting direct supervisor if someone from a regulatory agency, adult protective services, an investigating body, or police arrives at the home. Cooperates with investigation as directed or required (As events occur). New Jersey employees must cooperate with Department of Human Services (DHS) Staff during an inspection or investigation. * Complete incident reports in the company electronic system timely and send a copy to direct supervisor for approval. Once approved, the home manager is responsible for filing the report in the incident report (IR) in designated area. * Ensure that all incident report actions, and corrective action plans (CAP) and/or plans of correction (POC) are implemented accurately and timely. * Assists direct supervisor with annual documentation updates for individuals served. Responsible for informing direct supervisor of Individuals status changes that required updates to protocols or documentation. * Ensures compliance with employee training and certifications to meet licensing standards, recipient rights, and accrediting bodies. * Communicate with state and local regulators openly and as a respected and reliable partner. *Census and Budget Responsibilities:* * Works collaboratively with direct supervisor, referrals, and regional team to effectively manage census, including Leaves of Absence (LOAs) for assigned homes to ensure budgeted revenue targets are successfully met or exceeded. * Responsible for getting the direct supervisor all logs and documentation that support the care provided and other documentation as needed. * Manages assigned home(s) payroll costs: 1) through effective recruitment/hiring and staff retention; 2) by working with direct supervisor to analyze and maintain good staff scheduling practices; and by 3) monitoring and correcting trends that impact costs such as “no shows,” terminations, and overtime. * Manage the home budget, petty cash fund and individual funds in accordance with company policies. Assures all financial reporting (payroll, petty cash, individual funds, billing, etc.) is timely and accurate. * Ensures that time-and-attendance and payroll reporting is accurate. *Staffing and Human Resources Responsibilities:* * Responsible for keeping direct supervisor informed of current and future staffing changes or shortages. * Monitors and maintains employee scheduling and time worked to annual budget. * Responsible for ensuring open shifts are staffed and finding replacement staff as required. * Oversee all residential care related functions at assigned house or program. Works collaboratively with direct supervisor, HR, Training and Recruiting to complete candidate interviews, staff evaluations, separations, and training of new employees. * Responsible for informing direct supervisor of personnel issues requiring monitoring, counseling, or feedback. Responsible for completing COS once disciplinary action is determined by direct supervisor. * Conducts on-site training for direct support professionals and develops teams that support each other to perform the daily responsibilities of home(s). * Responsible for notifying employees that they are scheduled for a class, and the date, time, and location of class (Direct supervisor will schedule, monitor and track). * Establishes goals and provides feedback to direct support professionals (DSPs) on annual performance reviews. * Ensures all new employees are welcomed, receive orientation, and are integrated into the team. * Provides check-in discussions with direct reports on a monthly basis. *Clinical and Individuals Served Care Responsibilities:* * Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability. * Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills. * Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required * Attend and ensure DSPs attend Individuals functions as scheduled and maintain regular Individual interaction in accordance with their person-centered plans. * Ensure DSPs regularly assist Individuals in skill building and community activities. * Works with direct supervisor in the review of each Individuals status and ability to perform under the terms and conditions of our respective contracts. * Apply trauma informed care: recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual's life including service staff. * Promote trauma informed care at all levels of the organization and help create a culture that is sensitive and responsive to the feelings of our individuals to help our staff overcome and avoid responding negatively to stigmas they will never truly understand. *Quality Assurance, Monitoring and Reporting Responsibilities:* * Oversee all administrative, clerical record-keeping, clinical record-keeping, medication administration, transportation, and coordination of care duties at assigned home site(s) (Daily). * Completes/conducts Fire and Emergency drills as required. * Submits accurate daily entries in the electronic health records (EHR). * Routinely monitor physician-directed meal plans, kitchen sanitation, meal quality, the quality and appearance of service and staff, cleanliness of space, and Individual satisfaction. * Responsible for ensuring tasks on the daily reminder list are completed timely and informs direct supervisor of any deficiencies. * Responsible for keeping direct supervisor and HR informed timely of work injuries within 24 hours. * Conduct random home and vehicle inspections and correct any violations of company policy as soon as possible. * Conduct random Individual(s) audit reviews and communicate findings to your direct supervisor, and clinical and operations' leadership. * Maintain confidential (HIPAA (Health Insurance Portability & Accountability Act) compliant), * Individual Served, prospective Individual, and employee of Beacon. * Monitor and ensure positive individual, family, community and regulatory agencies and employee relations by responding promptly and appropriately to their needs, requests, concerns, and suggestions (Daily). * Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living Services, Inc., its individuals served, Team Members, activities, and affiliates, in accordance with all applicable laws (especially HIPAA (Health Insurance Portability & Accountability Act)) and contract terms. * Promote Beacon positively and model our core values in everyday behavior. * Understand how to approach and communicate with all Individuals including those who are cognitively impaired. * Treat Individuals, family members and other team members with dignity and respect while responding to their needs. * Maintain and sustain a safe community environment and workplace. * Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry. * Follow Beacon's policies, procedures, and manuals. *Professional Conduct and Management Effectiveness:* In addition to evaluating your work performance you will be evaluated for the following work behaviors: * *Job Knowledge: *Depth and breadth of knowledge supporting our organization goals. * *Quality of Work: *Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general. * *Quantity of Work: *Work output of the employee. * *Reliability: *The extent to which the employee can be dependent upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent. * *Initiative and Creativity: *The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions. * *Judgment: *The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion. * *Cooperation: *Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures. * *Attendance: *Faithfulness in coming to work daily and conforming to scheduled work hours. * *Planning and Organizing: *The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously. * *Directing and Controlling: *The ability to create a motivating climate, achieve teamwork, train, and develop, measure work in progress, and take corrective action. * *Decision Making: *The ability to make decisions and the quality and timeliness of those decisions. * *Problem Solving: *The ability to assess a problem, identify options or solutions, formulate * execute the plan, and achieve and sustain positive outcomes. * Embrace, support, and manage the business in accordance with Beacon's Mission and Core Values. *Education & Qualifications:* * A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required. * 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred. * 1-2 years' previous management or supervisory experience preferred. * Approved by state, federal and government entities to work within BSLS programs. * Required to maintain industry required trainings and TB screenings (for select markets). * Must be able to pass a criminal background check. * Must successfully submit to and meet the requirements of the following, Central Registry, CARI (Child Abuse Registry), Criminal Background check and drug testing.)- New Jersey requirement only. * Excellent communication skills, both verbally and in writing. * Demonstrate the ability to identify and assess problems, develop solutions, and problem-solve successfully. * Demonstrates all core competencies related IDD services and individuals with mental health concerns. * Attention to detail and ability to multitask. * Ability to complete required training in connection with accrediting agencies, state and local regulatory agencies, and other government bodies. * Must possess a valid Driver's License. * Ability to use office equipment and information technology software. * Ability to physically and emotionally work with individuals who possess mental illness and co- occurring disorders. * Ability to work in an environment with the potential for exposure to physical aggression from individuals served. * Ability to work in an environment with the potential exposure to infectious disease. *Required Information Technology (IT) Systems Skills and Proficiency:* Beacon Specialized Living Services (BSLS) uses a variety of information technology information systems including Microsoft Office 365 including Word, Excel, Power Point, Outlook, Teams, and OneDrive; HRIS systems, Attendance and Time Clock systems, Electronic Health Record and Electronic Medication Administration Record keeping systems, Clarity, and others.HM will be responsible for learning and becoming proficient with these IT systems and others that BSLS may deploy or change in the future. *Physical Demands and Work Environment:* The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions. * While performing the duties of the job the employee must be able to move about the home or community 50% of the time and can bend, squat, stand, kneel, push, pull, walk, and reach above shoulder. Employees must be able to remain in a stationary position 50% of the time. * Ability to lift and carry objects up to 50 pounds for short distances (5-10 feet) daily. * The employee will climb (8-12) stairs 8-10 times per day. * The employees will operate a computer and other office productivity machinery, such as a copy machine and computer printer. Ability to access, input, and retrieve information from the computer and use information technology systems as noted above. * The employee must be able to prepare meals which require the use of an oven, stove or microwave that may require overhead reaching. * Complete laundry services that include sorting, washing/drying, and folding. May be required to carry loads of laundry up and down (8-12) stairs. * Grocery shopping that includes driving to the grocery store daily to grocery shop, carrying full grocery bags of groceries up and down stairs (8-12), and reaching and stooping to put away groceries. * The employee will perform cleaning activities, which include mopping, sweeping, and vacuuming that require regular lifting, turning, bending, and reaching. * Provision of personal care to Individuals Served, transferring of individuals: from bed to chair, chair to standing, sit to standing that requires the strength to assist lifting to a 200-pound Individual. * Constantly communicate and exchange information with team members. * Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus to compare and distinguish administrative data and figures. Ability to make general visual observations of facilities or structures, for safety inspections and hazard identification. * Hearing ability to perceive the nature of sounds at normal speaking level with or without correction. Ability to receive detailed information through oral communication, and to make discriminations in sound. * Dexterity of hands and fine finger movements for medication distribution, manual dexterity to handle objects. * Read/comprehend, write, communicate orally, reasoning, and analytical abilities, and mental flexibility. Proficient in speaking, reading, and writing the English language required. * Ability to effectively perform verbal and physical interventions recommended by the CPI System training. * Duties performed routinely require exposure to blood, bodily fluid, and tissue. *Work Environment:* * While performing the duties of this job, the employee continually works in a typical home setting or in the community at various stores, restaurants, entertainment venues, etc. Work may involve the treatment of non-cooperative individuals served with psychosocial problems and needs, or chronic and acute health problems. * The work environment presents situations that cause stress and anxiety due to an individual's behavior. * The noise level in the work environment is usually moderate. * The employee may be exposed to cold, heat, dust, or smoke.
    $24k-29k yearly est. 2d ago
  • Care Team Manager - Frank St

    Beacon Specialized Living 4.0company rating

    Eau Claire, WI jobs

    Beacon is a successful and national private-equity backed behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company's policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. As a Beacon employee, you are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization - Integrity, Compassion, Advocacy, Respect and Excellence. *Responsibilities/Essential Functions *(Daily, Weekly, Monthly, Quarterly, Annually, or as needed) * Always be compliant with all company and regulatory policies and procedures. * Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers. * Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care. * Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings. * Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues. * Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services. * Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift. * Communicate daily with direct supervisor. * Manage the on-call responsibilities. Reports on- call hours to direct supervisor as needed. * Responsible for reviewing or sending direct supervisor important topics for monthly home meetings. * Responsible for preparing the meeting room and scheduling staff for meetings. * Build positive relationships with referral sources, government and licensing agencies, and assist in coordinating admissions for individuals served, as needed. * Collaborate with Beacon leadership and various functional areas to improve the quality of operations, compliance, residential care, and employee performance. * Always maintain professional conduct and ensure the same from the home staff when on duty. * Perform other duties that may be assigned or established by the company. *Regulatory, Contractual, and Accreditation Compliance Responsibilities: * * Responsible for contacting direct supervisor if someone from a regulatory agency, adult protective services, an investigating body, or police arrives at the home. Cooperates with investigation as directed or required (As events occur). New Jersey employees must cooperate with Department of Human Services (DHS) Staff during an inspection or investigation. * Complete incident reports in the company electronic system timely and send a copy to direct supervisor for approval. Once approved, the home manager is responsible for filing the report in the incident report (IR) in designated area. * Ensure that all incident report actions, and corrective action plans (CAP) and/or plans of correction (POC) are implemented accurately and timely. * Assists direct supervisor with annual documentation updates for individuals served. Responsible for informing direct supervisor of Individuals status changes that required updates to protocols or documentation. * Ensures compliance with employee training and certifications to meet licensing standards, recipient rights, and accrediting bodies. * Communicate with state and local regulators openly and as a respected and reliable partner. *Census and Budget Responsibilities: * * Works collaboratively with direct supervisor, referrals, and regional team to effectively manage census, including Leaves of Absence (LOAs) for assigned homes to ensure budgeted revenue targets are successfully met or exceeded. * Responsible for getting the direct supervisor all logs and documentation that support the care provided and other documentation as needed. * Manages assigned home(s) payroll costs: 1) through effective recruitment/hiring and staff retention; 2) by working with direct supervisor to analyze and maintain good staff scheduling practices; and by 3) monitoring and correcting trends that impact costs such as “no shows,” terminations, and overtime. * Manage the home budget, petty cash fund and individual funds in accordance with company policies. Assures all financial reporting (payroll, petty cash, individual funds, billing, etc.) is timely and accurate. * Ensures that time-and-attendance and payroll reporting is accurate. *Staffing and Human Resources Responsibilities: * * Responsible for keeping direct supervisor informed of current and future staffing changes or shortages. * Monitors and maintains employee scheduling and time worked to annual budget. * Responsible for ensuring open shifts are staffed and finding replacement staff as required. * Oversee all residential care related functions at assigned house or program. Works collaboratively with direct supervisor, HR, Training and Recruiting to complete candidate interviews, staff evaluations, separations, and training of new employees. * Responsible for informing direct supervisor of personnel issues requiring monitoring, counseling, or feedback. Responsible for completing COS once disciplinary action is determined by direct supervisor. * Conducts on-site training for direct support professionals and develops teams that support each other to perform the daily responsibilities of home(s). * Responsible for notifying employees that they are scheduled for a class, and the date, time, and location of class (Direct supervisor will schedule, monitor and track). * Establishes goals and provides feedback to direct support professionals (DSPs) on annual performance reviews. * Ensures all new employees are welcomed, receive orientation, and are integrated into the team. * Provides check-in discussions with direct reports on a monthly basis. *Clinical and Individuals Served Care Responsibilities: * * Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability. * Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills. * Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required * Attend and ensure DSPs attend Individuals functions as scheduled and maintain regular Individual interaction in accordance with their person-centered plans. * Ensure DSPs regularly assist Individuals in skill building and community activities. * Works with direct supervisor in the review of each Individuals status and ability to perform under the terms and conditions of our respective contracts. * Apply trauma informed care: recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual's life including service staff. * Promote trauma informed care at all levels of the organization and help create a culture that is sensitive and responsive to the feelings of our individuals to help our staff overcome and avoid responding negatively to stigmas they will never truly understand. *Quality Assurance, Monitoring and Reporting Responsibilities: * * Oversee all administrative, clerical record-keeping, clinical record-keeping, medication administration, transportation, and coordination of care duties at assigned home site(s) (Daily). * Completes/conducts Fire and Emergency drills as required. * Submits accurate daily entries in the electronic health records (EHR). * Routinely monitor physician-directed meal plans, kitchen sanitation, meal quality, the quality and appearance of service and staff, cleanliness of space, and Individual satisfaction. * Responsible for ensuring tasks on the daily reminder list are completed timely and informs direct supervisor of any deficiencies. * Responsible for keeping direct supervisor and HR informed timely of work injuries within 24 hours. * Conduct random home and vehicle inspections and correct any violations of company policy as soon as possible. * Conduct random Individual(s) audit reviews and communicate findings to your direct supervisor, and clinical and operations' leadership. * Maintain confidential (HIPAA (Health Insurance Portability & Accountability Act) compliant), * Individual Served, prospective Individual, and employee of Beacon. * Monitor and ensure positive individual, family, community and regulatory agencies and employee relations by responding promptly and appropriately to their needs, requests, concerns, and suggestions (Daily). * Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living Services, Inc., its individuals served, Team Members, activities, and affiliates, in accordance with all applicable laws (especially HIPAA (Health Insurance Portability & Accountability Act)) and contract terms. * Promote Beacon positively and model our core values in everyday behavior. * Understand how to approach and communicate with all Individuals including those who are cognitively impaired. * Treat Individuals, family members and other team members with dignity and respect while responding to their needs. * Maintain and sustain a safe community environment and workplace. * Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry. * Follow Beacon's policies, procedures, and manuals. *Professional Conduct and Management Effectiveness: * In addition to evaluating your work performance you will be evaluated for the following work behaviors: * *Job Knowledge: *Depth and breadth of knowledge supporting our organization goals. * *Quality of Work: *Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general. * *Quantity of Work: *Work output of the employee. * *Reliability: *The extent to which the employee can be dependent upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent. * *Initiative and Creativity: *The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions. * *Judgment: *The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion. * *Cooperation: *Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures. * *Attendance: *Faithfulness in coming to work daily and conforming to scheduled work hours. * *Planning and Organizing: *The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously. * *Directing and Controlling: *The ability to create a motivating climate, achieve teamwork, train, and develop, measure work in progress, and take corrective action. * *Decision Making: *The ability to make decisions and the quality and timeliness of those decisions. * *Problem Solving: *The ability to assess a problem, identify options or solutions, formulate * execute the plan, and achieve and sustain positive outcomes. * Embrace, support, and manage the business in accordance with Beacon's Mission and Core Values. *Education & Qualifications: * * A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required. * 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred. * 1-2 years' previous management or supervisory experience preferred. * Approved by state, federal and government entities to work within BSLS programs. * Required to maintain industry required trainings and TB screenings (for select markets). * Must be able to pass a criminal background check. * Must successfully submit to and meet the requirements of the following, Central Registry, CARI (Child Abuse Registry), Criminal Background check and drug testing.)- New Jersey requirement only. * Excellent communication skills, both verbally and in writing. * Demonstrate the ability to identify and assess problems, develop solutions, and problem-solve successfully. * Demonstrates all core competencies related IDD services and individuals with mental health concerns. * Attention to detail and ability to multitask. * Ability to complete required training in connection with accrediting agencies, state and local regulatory agencies, and other government bodies. * Must possess a valid Driver's License. * Ability to use office equipment and information technology software. * Ability to physically and emotionally work with individuals who possess mental illness and co- occurring disorders. * Ability to work in an environment with the potential for exposure to physical aggression from individuals served. * Ability to work in an environment with the potential exposure to infectious disease. *Required Information Technology (IT) Systems Skills and Proficiency: * Beacon Specialized Living Services (BSLS) uses a variety of information technology information systems including Microsoft Office 365 including Word, Excel, Power Point, Outlook, Teams, and OneDrive; HRIS systems, Attendance and Time Clock systems, Electronic Health Record and Electronic Medication Administration Record keeping systems, Clarity, and others.HM will be responsible for learning and becoming proficient with these IT systems and others that BSLS may deploy or change in the future. *Physical Demands and Work Environment: * The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions. *Physical demands: * * While performing the duties of the job the employee must be able to move about the home or community 50% of the time and can bend, squat, stand, kneel, push, pull, walk, and reach above shoulder. Employees must be able to remain in a stationary position 50% of the time. * Ability to lift and carry objects up to 50 pounds for short distances (5-10 feet) daily. * The employee will climb (8-12) stairs 8-10 times per day. * The employees will operate a computer and other office productivity machinery, such as a copy machine and computer printer. Ability to access, input, and retrieve information from the computer and use information technology systems as noted above. * The employee must be able to prepare meals which require the use of an oven, stove or microwave that may require overhead reaching. * Complete laundry services that include sorting, washing/drying, and folding. May be required to carry loads of laundry up and down (8-12) stairs. * Grocery shopping that includes driving to the grocery store daily to grocery shop, carrying full grocery bags of groceries up and down stairs (8-12), and reaching and stooping to put away groceries. * The employee will perform cleaning activities, which include mopping, sweeping, and vacuuming that require regular lifting, turning, bending, and reaching. * Provision of personal care to Individuals Served, transferring of individuals: from bed to chair, chair to standing, sit to standing that requires the strength to assist lifting to a 200-pound Individual. * Constantly communicate and exchange information with team members. * Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus to compare and distinguish administrative data and figures. Ability to make general visual observations of facilities or structures, for safety inspections and hazard identification. * Hearing ability to perceive the nature of sounds at normal speaking level with or without correction. Ability to receive detailed information through oral communication, and to make discriminations in sound. * Dexterity of hands and fine finger movements for medication distribution, manual dexterity to handle objects. * Read/comprehend, write, communicate orally, reasoning, and analytical abilities, and mental flexibility. Proficient in speaking, reading, and writing the English language required. * Ability to effectively perform verbal and physical interventions recommended by the CPI System training. * Duties performed routinely require exposure to blood, bodily fluid, and tissue. *Work Environment: * * While performing the duties of this job, the employee continually works in a typical home setting or in the community at various stores, restaurants, entertainment venues, etc. Work may involve the treatment of non-cooperative individuals served with psychosocial problems and needs, or chronic and acute health problems. * The work environment presents situations that cause stress and anxiety due to an individual's behavior. * The noise level in the work environment is usually moderate. * The employee may be exposed to cold, heat, dust, or smoke. *AAP/EEO Statement:* It is the policy of Beacon to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Beacon will provide reasonable accommodation for qualified individuals with disabilities. As an employee of Beacon Specialized Living Services (BSLS) you understand and acknowledge that BSLS provides care for individuals which operate 24 hours 7 days a week at multiple home locations, and that you may be scheduled to work any time or day of the week, including holidays, and that you may be assigned to work at different homes as needed. You understand and acknowledge that BSLS reserves the right to reassign you to work at any of its home locations if necessary. This is intended to describe the nature and level of work required by the person assigned this classification. It is not an exhaustive list of all duties and responsibilities. Other job duties and responsibilities may be assigned by the employer at the employer's sole discretion. This job description may be amended at any time by the employer.
    $22k-26k yearly est. 2d ago
  • Care Team Manager

    Beacon Specialized Living 4.0company rating

    Jackson, MI jobs

    *Responsibilities/Essential Functions * • Always be compliant with all company and regulatory policies and procedures. • Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers. • Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care. • Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings. • Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues. • Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services. *Clinical and Individuals Served Care Responsibilities:* • Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability. • Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills. • Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required • Attend and ensure DSPs attend Individuals functions as scheduled and maintain regular Individual interaction in accordance with their person-centered plans. *Education & Qualifications:* • A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required. • 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred. • 1-2 years' previous management or supervisory experience preferred. • Approved by state, federal and government entities to work within BSLS programs. • Required to maintain industry required trainings and TB screenings (for select markets).
    $24k-29k yearly est. 2d ago
  • Care Team Manager

    Beacon Specialized Living 4.0company rating

    Michigan jobs

    *Responsibilities/Essential Functions * • Always be compliant with all company and regulatory policies and procedures. • Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers. • Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care. • Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings. • Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues. • Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services. *Clinical and Individuals Served Care Responsibilities:* • Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability. • Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills. • Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required • Attend and ensure DSPs attend Individuals functions as scheduled and maintain regular Individual interaction in accordance with their person-centered plans. *Education & Qualifications:* • A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required. • 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred. • 1-2 years' previous management or supervisory experience preferred. • Approved by state, federal and government entities to work within BSLS programs. • Required to maintain industry required trainings and TB screenings (for select markets).
    $24k-29k yearly est. 2d ago
  • Care Team Manager

    Beacon Specialized Living 4.0company rating

    Ossineke, MI jobs

    *Responsibilities/Essential Functions * • Always be compliant with all company and regulatory policies and procedures. • Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers. • Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care. • Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings. • Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues. • Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services. • Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift. • Communicate daily with direct supervisor. • Manage the on-call responsibilities. Reports on- call hours to direct supervisor as needed. • Responsible for reviewing or sending direct supervisor important topics for monthly home meetings. *Clinical and Individuals Served Care Responsibilities:* • Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability. • Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills. • Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required *Education & Qualifications*: • A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required. • 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred. • 1-2 years' previous management or supervisory experience preferred.
    $24k-29k yearly est. 2d ago
  • Care Team Manager

    Beacon Specialized Living 4.0company rating

    Sheboygan, WI jobs

    Join the Beacon Specialized Living Services Team: Lead With Purpose! Are you looking for a leadership role where you can make a real difference in the lives of others? Do you have a passion for supporting individuals with intellectual and developmental disabilities, autism, and mental health challenges? If so, it's time to LEAP forward in your career at Beacon Specialized Living Services! At Beacon, we're dedicated to providing exceptional care and empowering individuals to live their fullest lives. As a Care Team Manager, you'll not only support residents, but also lead and mentor a team of Direct Support Professionals (DSPs), ensuring both quality care and smooth operations in the home. What Can I Expect as a Care Team Manager? As a Care Team Manager, you will oversee the daily operations of a residential program and lead a team of DSPs. You'll work closely with clinical teams, families, and regulators to provide high-quality care and a safe, supportive environment. Daily Responsibilities Include: • Lead & Support Staff: Supervise, coach, and develop DSPs to deliver excellent care. • Ensure Quality Care: Oversee resident well-being, advocate for their needs, and promote person-centered planning. • Manage Operations: Maintain budgets, staff schedules, payroll accuracy, and compliance with licensing requirements. • Facility Oversight: Ensure the home is safe, clean, and well-maintained. • Collaborate & Communicate: Partner with families, referral sources, and regulatory agencies while keeping leadership informed. What We're Looking For: • Leadership Skills: Prior supervisory or management experience in healthcare or human services preferred. • Team Builder: Ability to motivate, guide, and support a diverse team. • Strong Communicator: Clear and compassionate communication with staff, families, and residents. • Organized & Reliable: Skilled at balancing operations, compliance, and care. • Resilient & Compassionate: Able to handle challenges while keeping a person-centered focus. What We Offer: • Competitive Pay & Benefits (medical, dental, vision, life insurance, 401k match) • DailyPay - make any day a payday! • Paid Training - including leadership development and industry certifications • Advancement Opportunities with our LEAP Program • Growth-focused culture - we invest in your career every step of the way Qualifications: • Required: High school diploma or GED, valid driver's license, and leadership capability. • Preferred: 2+ years of supervisory experience in healthcare, behavioral health, or a related field; some college coursework in human services or business. Why Beacon? At Beacon, we don't just offer jobs - we offer fulfilling careers. As a Care Team Manager, you'll be part of a compassionate, mission-driven company that values your leadership and supports your growth. Step into a role where your impact is seen every day - both in the lives of the individuals we serve and the staff you lead. Beacon Specialized Living Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $21k-26k yearly est. 2d ago
  • Client Development Specialist

    Hammes 3.6company rating

    Milwaukee, WI jobs

    Client Development Associate Join Our Team Consider a career with Hammes if you are interested in being a part of a dynamic and entrepreneurial environment! We have been recognized as one of the Best Places to Work in Healthcare by Modern Healthcare and one of the Best Places to Work in Money Management by Pensions & Investments. Founded in 1991, Hammes is a vertically integrated real estate solutions platform. Our capabilities include real estate strategy and planning, project management, development, investment and property management for healthcare clients and other leading institutions. Hammes is consistently ranked as one of the nation's top healthcare developers by both Modern Healthcare's Construction & Design Survey and Revista's Outpatient Healthcare Real Estate Development Report. Position Summary This position is a critical team member working directly with the Company's sales and/or investment professionals as well as senior leadership in the development and execution of marketing and sales strategies. Aspects of this role include research, communicating with prospects, lead generation, and working in collaboration with Corporate Marketing on keeping Hammes top of mind. This position is ideal for a self-motivated, dedicated, energetic, and confident individual who is building a career in real estate development and/or business development/sales. Principal Duties and Responsibilities This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Develops an understanding of the healthcare real estate development industry and the Company's service offerings in order to assist in lead generation and expanding the pipeline of potential opportunities. Coordinates with assigned sales and/or investment professionals in understanding the annual territory management plans, key targets within the region(s) and submarkets to support the goals. In conjunction with assigned sales and/or investment professionals and Corporate Marketing, participates in the development of general marketing collateral and content-specific collateral, phone messages and email messages. Supports the planning and development of targeted marketing campaigns to promote brand awareness and analyzes the results of marketing campaigns to inform future strategies. Communicates with prospective target audiences using effective outreach methods via email and phone (cold and warm) calling and traditional marketing campaigns. Schedules meetings with Company attendees, and if necessary, assists in meeting materials needed. Prepares background material and market research in preparation for meetings and executing on inside sales strategic plans. Ensures customer relationship management (CRM) software is accurate and current on all business development activities, including calls, emails, marketing campaigns, meetings, etc. Tracks and reports on key performance metrics and marketing activities on an as needed basis. Develops an expertise in navigating key healthcare and real estate industry websites to assist in the execution of day-to-day responsibilities as well as a means to uncovering new potential leads. Assists with other duties as assigned. Knowledge, Skills & Abilities The requirements listed below are representative of the knowledge, skills, and abilities required to perform this job successfully. A Bachelor's Degree with an excellent academic record in Business, Real Estate, Finance, Economics, Marketing, Communications, or other related field. Minimum of one year of real estate development experience, business development, sales or marketing experience. Must have a strong desire for a career in real estate development or in business development/sales as well as the ability to generate sales and meet and exceed goals. Ability to effectively communicate ideas and complex information with internal and external senior executives in a clear, concise, and persuasive manner. Ability to sell at a strategic level and develop strategies to move opportunities forward. Proven experience managing and completing multiple priorities while working towards established goals. Must be detail oriented, self-motivated, and have excellent time management skills. Ability to work effectively and collaboratively in a team environment, as well as independently and with employees at all levels/area of the organization. Proficiency in Microsoft Outlook, Word, PowerPoint, Excel and experience working with customer relationship management (CRM) software applications such as Salesforce.com.
    $39k-62k yearly est. 4d ago
  • Nurse Professional Development Coordinator Obstetrics

    Bon Secours Mercy Health 4.8company rating

    Springfield, OH jobs

    At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. (2-3 sentences)** This role is responsible for implementation and evaluation of the education plans and programs developed from the annual educational needs assessment and guidance from the market/group and system nurse executive teams. Focuses on establishing collaborative relationships with operational leaders and staff on educational and professional nursing practice initiatives to meet educational needs and achieve expected outcomes related to key performance indicators, and system/nursing strategic plans. Supports the Nursing Excellence journey to achieve and maintain ANCC Magnet and Pathways to Excellence designation within assigned entities. **Essential Job Functions** + This role will serve under the direction of the market practice and education leader to implement system nursing education and professional development programs, as well as support evidence based practice and nursing research efforts to ensure consistent and effective execution across assigned departments and facilities. This includes but not limited to: orientation and onboarding, RN Residency, preceptor program, etc. + Uses critical thinking, and applies the nursing process, principles of adult learning, teaching/learning theories and age appropriate teaching strategies to the implementation of educational programs. + Responsible for staff education and preceptor support and development including coaching/mentoring for assigned departments. + Understands principles for learning design and integrates learning technology to ensure effective learning experiences, competency assessment and validation and reflect practice changes, regulatory agency or hospital competency validation requirements. + Role models behaviors that embody the mission/vision/values of the organization. + Instructs others to perform duties within the framework of the nursing professional and specialty standards, policies and procedures set forth by the organization, state Boards of Nursing, regulatory and accreditation agencies + Effectively utilizes available data to monitor and report performance on programs, initiatives, and targeted improvement efforts to ensure educational programs meet organizational needs such as improvements in nurse sensitive clinical outcomes, HCAHPS, financial, nurse turnover, etc. + This role requires competency in clinical care delivery, clinical processes, evidence based practice, research and evaluation, business operations, current and emerging regulatory requirements, federal mandates, and national standards related to nursing practice across care delivery settings + Partners with leadership and clinical stakeholders in assigned departments to implement clinical education and professional development programs, advocate for clinical learning content and resources necessary for clinicians to maintain evidence based contemporary practice competencies + This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. **Patient Population** Not applicable to this position. **Employment Qualifications** **Required Minimum Education:** 4 year/ Bachelors Degree Nursing Required, BSMH Graduate Degree (Masters) Preferred, BSMH For Roper St Francis Healthcare, MSN required **Specialty/Major:** Nursing or Education **Licensure/Certification Required:** Registered Nurse from an accredited program) **Licensure/Certification Preferred:** Professional development **Minimum Years and Type of Experience:** For BSMH: 3 years clinical experience in related specialty with additional 2 years of demonstrated achievement of progressive responsibilities in leadership roles and/or professional development project work For Roper St Francis Healthcare: 5 years clinical experience required **Other Knowledge, Skills and Abilities** **Required:** Basic Life Support (BLS), strong written and verbal communication skills, ability to work independently, knowledge of Microsoft Office and clinical information systems; Demonstrated knowledge of the role of the Nursing Professional Development Practice Model, and education concepts and processes necessary for assessment, development, planning, implementation and evaluation of adult learning **Other Knowledge, Skills and Abilities** **Preferred:** Knowledge of ANCC Magnet or Pathways to Excellence Program requirements **Working Conditions** ☒ Periods of high stress and fluctuating workloads may occur. ☒ Long-distance or air travel as needed- not to exceed 10% travel. ☒ General office environment. ☒ May be exposed to human blood and other potentially infectious materials.* ☒ Required to car travel to off-site locations, occasionally in adverse weather conditions. _* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control._ Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email ********************* . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************
    $43k-82k yearly est. 3d ago
  • ICU Team Lead Charge RN

    BJC Healthcare 4.6company rating

    OFallon, IL jobs

    Additional Information About the Role Unit - Memorial Shiloh ICU FT Nights 2 years current RN experience (ICU) Competitive Pay (See Career Ladder Information Below) BSN Differential Shift Differential Benefits Eligible BJC RN Career Ladder - The BJC Registered Nurse Career Ladder differentiates BJC as the place for nurses to work in the greater St. Louis area. This is a tool to empower nurses to work at the top of their license and own their career progression. The BJC RN Career Ladder promotes professional development, leadership, collaboration, education and service excellence and gives staff the opportunity to continue doing what they do best - caring for patients - while having the opportunity to advance to the next step in their career. Moves to higher ladder levels will result in a percentage increase of current pay that aligns with the new job description Additional Preferred Requirements * BSN degree Overview Memorial Hospital Belleville is an acute care hospital offering medical and surgical services plus critical and emergency care including Children's at Memorial for pediatric emergency care. It provides patients a full complement of diagnostic and treatment services as well as heart and vascular care. Memorial, offering medical and surgical services plus critical care, is an accredited Chest Pain Center with PCI by the Society of Cardiovascular Patient Care and is designated as an Acute Stroke Ready Hospital by the Illinois Department of Public Health. In addition, Memorial Belleville recently was accredited by the American College of Radiology as a designated Lung Cancer Screening Center. Since 2008, it has been designated as a Magnet-recognized organization for nursing excellence by the American Nurses Credentialing Center. Memorial Hospital Shiloh, a 94-bed, all-private suite hospital was recognized with Magnet status in 2018 and provides emergency care, labor & delivery, nursery, medical and surgical services plus critical care. Critical Care procedures are performed in the ICU including but not limited to insertion of central venous catheters, Quinton catheters, Swan-Ganz catheters, SvCO2 catheters, Intraaortic Balloon Pumps, temporary pacers, chest tubes, arterial lines, and application and bispectral monitoring. The ICU nurses are trained in Advanced Cardiac Life Support and one nurse from ICU responds to all Code Blues in the hospital. Preferred Qualifications Role Purpose Under the direction of manager, plans, directs, and coordinates activities of a unit on a designated shift. Performs direct patient care as needed and functions as clinical resource to nursing and support staff. Assesses, plans, evaluates and documents the nursing process of assigned unit as needed. Responsibilities Facilitates identification and resolution of gaps in care from hospitalization, at discharge, and into the ambulatory care setting. Critically assess patient data to proactively mitigate impending changes in condition and establishes consults to interprofessional team as appropriate.Leads the development and implementation of complex individual plans of care with defined goals in collaboration with other members of the interprofessional team and the patient, family, or caregiver in accordance with the established guidelines and standards of nursing care. Plan of care reflects application of expert holistic clinical knowledge and skill to anticipate and prioritize complex care needs, anticipate barriers, incorporating interprofessional team and caregiver/family input, and identifies opportunities to improve patient outcomes.Actively utilizes and champions scientific inquiry for evidence-based practices (e.g., participates in journal club, facilitates practice change based on new knowledge, recommends new standards of care or revisions to current standards, conduct a literature search to support unit or organizational goals, disseminate new knowledge obtained from relevant conference or continuing education). Explore opportunities to advance nursing practice (e.g., support a community service health event as a representative of the healthcare profession, patient/family education group, community advisory board, member of Ethics Advisory Committee, serve as adjunct faculty, leadership board in specialty organization).Analyzes gap in practice standards and provides feedback to peers in collaboration with leadership to enhance safe patient care. Leads the evaluation of the patient and family experience, and adjusts care provided to improve patient satisfaction and quality of care.BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job. Minimum Requirements Education Nursing Diploma/Associate's - Nursing Experience 2-5 years Supervisor Experience No Experience Licenses & Certifications RN Preferred Requirements Education Bachelor's Degree - Nursing Experience 5-10 years Benefits and Legal Statement BJC Total Rewards At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to our Benefits Summary * Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
    $29k-49k yearly est. 2d ago
  • Claims Trainer/Team Leader

    Livewell 3.8company rating

    Stevens Point, WI jobs

    Where will your career take you next? Let's find out together. At Zurich Cover-More, we're proud to be one of the world's leading travel insurance and assistance providers . Each year, we protect more than 20 million travelers worldwide, making sure we're there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world's best-known brands - think major airlines, travel giants, top banks, credit card providers, and large retailers - to deliver more care, more cover, for all. Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world's leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we're redefining what it means to travel safely and with confidence. Whether it's a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter. About Travel Guard This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024. What you'll be doing: In this role, you'll support our American Express Claims Intake Group; assisting our operations management with quality control and daily operations. You'll be responsible for providing feedback and technical knowledge to junior staff ensuring high quality service is delivered to our customers and clients. Think of yourself as the calm in the storm, solving problems creatively, supporting your team, and making sure every Traveler feels cared for. We take pride in our ability to strategically solve unique problems and doing so efficiently to meet our customer's needs. If you are looking for an opportunity to lead people, further develop your skillset, and creatively find solutions for complex problems-this role is for you! Support a team of individuals by providing performance feedback and guidance in case handling. Identify opportunities to improve upon efficiencies in process/procedure and individual performance. Solve escalated issues, expedited rush items, and assist assistance coordinators/ representatives with high-profile cases. Solve problems creatively and think outside the box. Ensure the team is supported appropriately to deliver results in their roles. Collaborate with management and partners at American Express to ensure we are always moving the team forward. Provide training, guidance and coaching to agents on new products, accounts, processes and systems. What skills and experience you'll bring on this journey: High School Diploma or equivalent. Strong communication skills and customer service experience. Ability to multi-task and stay organized A positive attitude and passion for helping others. Availability to work a bi-weekly weekend requirement. Prior leadership experience is a plus. Why you'll love working with us! We value optimism, caring, togetherness, results-orientation, and forward-thinking. We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home. Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We're committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career. Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme. Investing in your health and your future. We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future. Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you - because that's exactly who we're looking for. Appy today and let's go to great places together!
    $16k-27k yearly est. 2d ago
  • Epic Trainer - Beaker

    Ann & Robert H. Lurie Children's Hospital of Chicago 4.3company rating

    Chicago, IL jobs

    Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location 680 Lake Shore Drive Job Description Supports assigned departments' and audiences' Epic training needs by delivering Epic instructor-led courses and written materials. May perform quality checks or testing of e-learning lessons. Provides one-to-one training and system support as requested by end users and/or in response to help desk tickets. Works with Epic Trainers to deliver agreed upon solutions to training issues or concerns, and provides support as needed for new content and application go-lives. Essential Job Functions: Designs, maintains and delivers instructor-led training, e-learning lessons, printed materials, videos and other deliverables for assigned departments and audiences. Coordinates small teams of IM personnel for team process and/or curriculum improvements. Develops content and/or teaches workshops or in-service offerings for customers and peers. Mentors staff in understanding workflows and system functionality to support workflows. Regularly meets with management team of core areas to assess current and future training needs and to evaluate whether current training offerings are meeting the areas' needs. Cross-trains and provides backup instructor coverage for related application training classes. Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others. Responds to ad-hoc requests for Epic training deliverable development. Incorporates adult learning principles and instructional design best practices into training delivery. Contributes to development and maintenance of e-learning scripts and lessons for Epic applications as needed. Coordinates activities of assigned projects or particular phases of a given project. Develops and creates detailed work plans, timelines and other appropriate documentation, identifies appropriate resources needed and provides timely status reports. Completes project scoping, planning and management for Epic training team projects. Serves as an Epic and adult-education subject matter expert to all teams within IM and across the organization. Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others. Other job functions as assigned. Knowledge, Skills and Abilities: Associates Degree with training experience. Bachelor's degree preferred. 4+ years progressive experience in classroom teaching or corporate training environments. Epic training experience preferred. Expert skills in MS Word, Excel, Visio, and PowerPoint required. Experience with page layout software (such as MS Pagemaker, MS Publisher, etc.) a plus. Knowledge of adult education techniques required. Previous experience working with e-learning tools such as Adobe Captivate, Flash, Flex or Articulate Presenter preferred. Previous experience working with learning management systems preferred. Current Epic certification required. Excellent analytical, written and oral communication skills. Ability to articulate facts and ideas clearly and concisely. Excellent customer service and interpersonal skills. Excellent project management skills. Ability to prepare documentation to support established objectives consistent with generally recognized standards. Ability to maintain a high level of integrity and confidentiality relating to employee/patient and hospital. Education Associate's Degree (Required) Pay Range $83,200.00-$137,280.00 Salary At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits. Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children's facilities Discount purchasing program There's a Place for You with Us At Lurie Children's, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints - recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children's and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. Support email: ***********************************
    $83.2k-137.3k yearly Auto-Apply 8d ago
  • Equine & Livestock Team Lead Administrator

    Amerivet 3.6company rating

    Lodi, WI jobs

    Primary Responsibilities include, but are not limited to: Recruitment & Staffing Place recruiting ads for necessary positions. Screen and interview to maintain a team of veterinary technicians and support staff specializing in equine and livestock medicine. Oversee onboarding and orientation programs for new hires. Employee Relations & Performance Management Serve as the primary contact for the equine and livestock teams, promoting open communication and conflict resolution. Manage performance review processes, goal setting, and professional development plans. Provide coaching and support in handling personnel issues fairly and effectively. Training & Development Coordinate and promote continuing education (CE) opportunities, safety training, and certification programs for field and clinic staff. Support mentorship programs and career growth pathways for veterinarians and technicians. Coordinate student requests for ride-alongs &/or internships. Compliance & Safety Ensure compliance with all federal, state, and local labor laws, as well as OSHA, DOT, and animal-handling safety regulations. Collaborate with management to maintain workplace safety standards, particularly in mobile veterinary and barn environments. Customer Service Leadership Supervision: Lead, mentor, and manage the Customer Service team to ensure prompt, accurate, and professional handling of all customer inquiries, concerns, and service requests. Issue Resolution: Act as the escalation point for complex or critical customer issues, ensuring timely and effective resolution. Training: Develop and execute ongoing training programs for the team on product knowledge, service protocols, and communication skills. Accounts Receivable & Accounts Payable Management Oversight: Direct and manage all Accounts Receivable operations, including invoicing and collections. Handle calls from clients with billing questions or concerns. Collections Strategy: Implement and refine effective collection strategies and procedures to minimize outstanding balances Credit Policy: Monitor and enforce the company's credit policy and discuss with clients as needed. Invoice Submission: In charge of submitting non-inventory invoices to accounts payable for all departments within the hospital Culture & Engagement Champion a culture of teamwork, respect, and compassion aligned with the clinic's mission and values. Develop programs that support employee well-being, retention, and job satisfaction. Qualifications: Education & Experience Associate's or Bachelor's degree in Agribusiness, Veterinary Hospital Management or Business Administration, or related field 3-5+ years of experience in veterinary, agricultural, or animal health settings related to Equine &/or Livestock Skills & Attributes Strong understanding of employment laws and HR best practices. Excellent interpersonal, organizational, and communication skills. Ability to manage multiple priorities in a fast-paced environment. Compassion for animal care and familiarity with equine and livestock industry operations. Working Conditions: Office-based with occasional travel to field locations, barns, and events. At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
    $38k-72k yearly est. Auto-Apply 42d ago

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