Food & Beverage Attendant
Great Wolf Lodge
Food And Beverage Attendant Job in West Springfield Town, MA
Check out our new rates! $16.75/hour!
Food and Beverage Attendant
is responsible for positive guest interactions while taking orders, serving, and handling transactions in a friendly and efficient manner at various food outlets, including the Pizza Shop, Coffee Shop, Grab 'N Go outlet and more.
Essential Duties & Responsibilities
Communicates with guests to take food and beverage orders
Prepares customer food and beverage orders
Provides outstanding customer service and engage in suggestive selling
Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs
Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
Ensures F&B outlet adheres to the highest standards of cleanliness, presentation, and service
Ensures the daily operation of the retail outlet adheres to operating procedure guidelines
Assists in other food outlets as needed
Basic Qualifications & Skills
Some High School education or equivalent
Flexibility regarding scheduling based on business demands
Experience utilizing basic math skills with ability to add, subtract multiply and divide
Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
Successful completion of a criminal background and drug screen.
Desired Qualifications & Traits
Previous experience demonstrating strong customer service
Prior experience utilizing restaurant equipment and sanitation standards
Ability to multi-task and prioritize a variety of tasks with minimal direction
Previous experience with cash transactions and Point of Sale systems
Proven teamwork skills
Ability to lift up to 20 lbs.
Able to sit and/or stand for long periods of time
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)