Blue Cross & Blue Shield jobs in Baltimore, MD

Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include: * Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute * Annual incentive bonus plan based on company achievement of goals * Time away from work including paid holidays, paid time off and volunteer time off * Professional development courses, mentorship opportunities, and tuition reimbursement program * Paid parental leave and adoption leave with adoption financial assistance * Employee discount program Summary: The Manager, IT End User Experience oversees all enterprise technologies that enable employee productivity, collaboration, and communication across the organization. This includes Microsoft 365 services, endpoint management, virtual desktop infrastructure, conferencing and telephony platforms, and contact center technologies. The role ensures employees have seamless access to the tools, data, and systems they need to perform effectively, while maintaining security, compliance, and operational excellence in alignment with the company's Azure Cloud-First strategy. The candidate for this position must live within the Kansas City metropolitan area. Job Description * Lead the design, implementation, and support of end user technologies including Microsoft 365 (Teams, SharePoint, Exchange Online, OneDrive), endpoint management via Intune and Azure AD, and device lifecycle management. * Manage enterprise virtual desktop environments leveraging VMware Horizon and Azure Virtual Desktop (AVD) to ensure secure, scalable, and performant access for remote and on-site users. * Oversee call center infrastructure, including administration of NICE Contact Center as a Service (CCaaS), call routing, and IVR capabilities. * Manage enterprise collaboration and conference room technologies, including Cisco Teams and Microsoft Teams Rooms, ensuring consistent and reliable user experience. * Establish and enforce end user computing standards, policies, and security compliance aligned with healthcare data protection and HIPAA requirements. * Develop and maintain an enterprise roadmap for end user technology, ensuring readiness for emerging tools and features in the Microsoft, VMware, and Azure ecosystems. * Lead and mentor IT support and engineering teams, fostering a culture of continuous improvement and service excellence. * Manage vendor relationships, service contracts, and budgets for end user experience services. * Drive digital workplace initiatives that align technology, business processes, and employee experience to improve collaboration and productivity. * Monitor key performance indicators (KPIs) for service delivery, incident response, and user satisfaction, implementing corrective actions as needed Minimum Qualifications * Bachelor's degree or an equivalent combination of education and experience * 5+ years of experience in IT infrastructure, end user services, or digital workplace management. * 3+ years of management or team leadership experience. * Strong understanding of Microsoft 365 ecosystem, Azure AD, and Intune for device and identity management. * Hands-on experience managing virtual desktop environments using VMware Horizon and Azure Virtual Desktop (AVD). * Proven experience managing collaboration and conferencing systems (e.g., Cisco Teams, Microsoft Teams Rooms). * Demonstrated experience managing or supporting enterprise contact center platforms (preferably NICE CCaaS). * Excellent communication, leadership, and stakeholder management skills. Preferred Qualifications * Experience in a healthcare payer or regulated industry environment. * Proven success leading digital workplace transformation or modernization initiatives. * Familiarity with ITIL frameworks, service management practices, and ticketing tools (e.g., ServiceNow). * Certifications in Microsoft 365, Azure, VMware, or IT service management (ITIL, HDI). * Strong vendor management and contract negotiation skills. Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Your Role The Behavioral Health Care Management Clinician, Senior helps members with behavioral health needs navigate the health care system for linkages to behavioral health providers, treatment, and programs. The Behavioral Health Care Manager will offer support in assessing members' emotional and psychological well-being and providing resource coordination, crisis intervention, substance abuse, and with any behavioral or mental health referrals. The Behavioral Health Care Manager will be available to physicians and nurse care managers as a consultant for patients with complex psychosocial needs. The position requires an intensive focus on crisis intervention and counseling, problem-solving and conflict resolution, patient and family management, interdisciplinary collaboration, psychosocial assessments, education, advocacy, and community resource linkages.

Your Role The Pharmacy Analytics & Finance team is responsible for supporting the Pharmacy Reimagined strategy in addition to traditional actuarial functions of claim reserves and cost trends. The Pharmacy Medical Informaticist, Senior Principal will report to the Senior Director, Actuarial Management and support the Pharmacy Team's strategic objectives in contract negotiations, pricing for self-funded employer groups, formulary changes, product development, and initiative evaluation.

Your Role The Stellarus Customer Success Team drives customer value realization and long-term adoption of Stellarus solutions through strategic partnerships, delivering proactive guidance, and ensuring measurable business outcomes. The Strategic Account Manager, Customer Success will report to the Senior Director, Customer Success. In this role you will work with our health plan customers orchestrating alignment between business, product, and technology teams to deliver measurable impact. You are the central strategic leader responsible for the entire post‑sale client lifecycle-from adoption and value realization to renewal and expansion. Your mission is to embed Stellarus as an indispensable technology partner by deeply understanding our customers' business, aligning our solutions to their strategic objectives, and delivering quantifiable clinical and financial outcomes. This role requires a rare blend of strategic acumen, deep healthcare industry expertise, commercial ownership, and executive‑level relationship management. You will manage not just the business relationship but also the technical, operational, product, and support components-partnering closely with both product and technology teams to deliver results. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Role The Senior Manager, Governance, Risk, & Compliance (GRC) Program will report to the Senior Director of Enterprise Risk Management. The successful candidate will be responsible for leading and enhancing the GRC Program including business resiliency and compliance with regulatory and contractual requirements. This direct people-leadership requires collaboration with executive leaders, business owners, and external partners to uphold compliant standards and best practices. Key competencies required are GRC technical expertise and knowledge, critical thinking, collaboration, ability to influence others, strong written and verbal communication, efficient time management, and excellent organizational & problem-solving skills.

Your Role The AI and Analytics team oversees the artificial intelligence platform and analytical functions. In this role, you will be providing critical analytics support to our healthcare insurance clients (BlueShield of California and other health plans). This role is responsible for driving data-informed strategies and delivering actionable insights to optimize marketing campaigns and improve business outcomes. The ideal candidate is a strategic thinker with a strong analytical mindset and a passion for using data to solve complex Marketing business problems. They would be leading projects end-to-end, independently presenting insights to senior leadership, and mentoring junior analysts.

Your Role The Care Management and Quality Platform team is central to advancing care coordination, member engagement, and quality improvement across Stellarus and its partners through Platform and Technology Product Operation Model. The Full Stack Engineer, Principal will report to the Director, IT Product Management and will serve as a technical and strategic leader, driving the solution architecture, design, and delivery of secure, scalable, and innovative healthcare solutions. As a Full Stack Engineer, you will set technical direction, mentor engineering teams, and ensure the adoption of best practices in DevSecOps, AI adoption, cloud-native development, and automation. You will collaborate with cross-functional leaders to shape the technology roadmap and champion continuous improvement across the software development lifecycle (SDLC).

Your Role The Developer & Employee Experience Team serves at the direction of the Sr. Director of Technical Engineering, enabling BSC's journey to the cloud. This Platform Engineer, Principal role will report to the Sr. Manager of the Kubernetes Enginering team. In this role you will design, build, and maintain Kubernetes and containerization related technologies in service of our Internal Developer Platform. As the technical lead of the team, you will also guide others in doing the same.