Customer Service Representative | Medicare Markets Division
Blue Cross Blue Shield of Massachusetts
Remote or Hingham, MA
Ready to help us transform healthcare? Bring your true colors to blue.
Customer Service Representative | Medicare Markets Division
$1,000 Sign-on Bonus! *
Remote Work AvailableFull Time$20.00/ hr ($39,000/year)
As a Member Service representative for Medicare Markets, your role is one of the most important positions at Blue Cross Blue Shield of Massachusetts. You are the voice of Blue Cross when our members have questions, need help understanding their benefits, and so much more. Our ability to provide outstanding service to our members continues to be a top goal for every associate.To prepare you to join our team, you will complete a comprehensive training program that includes in-person or virtual classroom learning. Included in your learning, you will participate in role playing scenarios, call listening sessions, and partner work. In addition, you will receive hands on classroom style learning and mentoring with current associates where you will listen to live member calls.
Your 8-10 week training program takes place Monday through Friday from 8:00 AM - 4:00 PM at our Hingham office or online in our virtual classroom. After training, your schedule will shift to a flex schedule. Your flex schedule is a combination of a work shift arrangement that can start as early as 8:00am and end as late as 6:00pm.
At Blue Cross Blue Shield of Massachusetts, we value our employees as much as our members. This job isn't for the faint of heart. No two members, problems, or resolution journeys are the same. Sometimes you won't know the right answer, but we're looking for someone who is always up for the challenge.
Our associates are the kind of people who care. Our members have Medicare either because they are 65 or older or are eligible for Medicare because of disability. Our associates strive to offer support whether its helping members navigate through benefits, online resources or just providing peace of mind.
We're looking for people best described as...
+ A proactive, solution-oriented decision maker
+ A planner, multi-tasker, and expert problem solver
+ Empathetic, caring, and willing to go the distance to help someone
+ Honest, with a "can-do" attitude and infectious positivity
What You'll Do In Your Role
As a Medicare Markets Member Service Representative at Blue Cross Blue Shield of Massachusetts you are in charge of solving members' problems and helping them get back to enjoying their lives as quickly and effortlessly as possible. You are empowered to provide members with peace of mind that their questions and concerns are resolved and none are on the horizon.
Successful associates deliver an effortless member experience by:
+ Taking the lead - our associates take ownership of members' issues, relieving members' stress while guiding them to a quick and easy resolution.
+ Identifying future problems - not only do our associates solve the current member concern but they actively identify and solve any complications the member may encounter after their first interaction.
+ Sharing insights with peers and management - our positive team culture relies on open communication to continuously improve how our work gets done.
+ Show compassion - our associates show empathy and compassion during a time of need, whether that is due to a loved ones passing or acknowledging a difficult situation and finding the right resources to help
+ Having fun ! - our work is important, but we don't take ourselves too seriously. We love helping others and have a fun community dedicated to doing so!
Our Investment In You
Don't worry - you don't have to be an expert to become one! So long as you bring your passion for people and problem solving, we'll invest in you to take care of the rest. We'll provide fun, thorough, and paid training that will teach you everything you need to know to feel confident handling member issues with a team of support by your side.
As a Medicare Markets associate, you are the face of our company, and at Blue Cross Blue Shield of Massachusetts we believe it's important to ask for your input on anything from member solutions to workspace design.
Join our team to enjoy:
+ * $1,000 Sign-On Bonus! (The sign on bonus will be paid out in 4 installments of $250, after 3, 6, 9, and 12 months of employment. Associates must remain employed with the company in order to receive each of the installment payments.)
+ PAID TRAINING!
+ Earn a salary increase! You will be eligible upon successful completion of additional product training, provided you are in good standing at the time.
+ Recognition and rewards for high-performance and improvement
+ Internal career pathing with individual mentorship, networking, and events
+ Employee resource groups for employees with shared backgrounds or the desire to learn more about their colleagues. All are welcome at our ERGs!
+ A dynamic work environment that keeps you thinking!
+ Best in class health, wellness, and retirement benefits among many others!
+ Performance based annual bonuses
Education and Experience:
+ High school diploma or equivalent required
+ BS/BA degree preferred or equivalent work experience
+ 2-3 years customer service experience
If interested, you can expect an email within one day of application to begin the hiring process by taking an online assessment in the comfort of your home. If you think you have what it takes, take the plunge and apply today!
***This position has been identified as essential to the operations of the company in the event of a building closure due to weather, emergency, or disaster. Holding an essential position, you may be expected to bring a company issued laptop home and work from home or other remote location in the event of a building closure, emergency, or disaster.
Minimum Education Requirements:
High school degree or equivalent required
LocationHinghamTime TypeFull time
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).
Blue Cross Blue Shield of Massachusetts, has a COVID-19 vaccination requirement for building entry. Your offer of employment is dependent upon either being fully vaccinated for COVID-19 or an accommodation based on a disability or sincerely held religious belief, practice, or observance by submitting a request to Human Resources.
Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.
Our Commitment to You
We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.
Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.
Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.