Sr. Director, Digital Employee Experience
Senior director job at Blue Shield of California
Your Role
The Sr. Director, Digital Employee Experience is a transformational technology leader responsible for creating a world-class digital ecosystem for Stellarus and Blue Shield of California's employees and developers. This leader modernizes the way our people work by embedding AI at the core of support, productivity, and development environments - from running an AI-powered helpdesk with cutting-edge conversational agents to enabling developers with next-generation AI coding, testing, and automation tools.
This role elevates productivity, improves service outcomes, and shapes the digital foundation that enables our teams to work smarter, faster, and more securely. You will lead strategy, engineering, service delivery, and experience design across all employee-facing technologies, ensuring our workforce has access to intuitive, intelligent, self-service solutions.
We are looking for a leader who loves innovation, thinks strategically, and builds high-performing teams that embrace AI-driven ways of working. Someone who champions creative problem-solving, drives continuous improvement, and inspires the organization to adopt modern digital capabilities that transform how work gets done.
Your Knowledge and Experience
• MS in Computer Science, IT, MIS, or equivalent experience
• 15+ years in IT, including 8+ years building and leading high-performing technical teams
• Demonstrated success as a technology evangelist, driving adoption of modern workplace, collaboration, and developer capabilities
• Deep experience with AI-enablement across employee support, digital workplace technologies, and/or developer ecosystems
• Significant experience with Office 365, cloud productivity suites, enterprise collaboration tools, and modern endpoint management
• Proven ability to lead change in a dynamic environment and translate emerging technologies into measurable business value
• Strong experience with process engineering, automation, tool consolidation, and operational excellence
• Thrives in fast-paced environments with prior experience in start-up culture, bringing adaptability and innovation to the team.
• Background in software product and services with a strong understanding of delivering customer-focused solutions.
• Hands-on understanding of desktop engineering, mobile device management, content/search platforms, and workflow technologies
• Experience implementing and maturing asset management programs to optimize spend and utilization
• Broad knowledge of system design, analysis, development, testing, and implementation
• Exceptional written and verbal communication skills with the ability to influence senior leaders and inspire teams
#LI-AC1
Your Work
Lead AI-Enabled Transformation
• Champion the use of AI across all employee and developer touchpoints, including AI conversational agents, AI-assisted ticket resolution, and predictive support workflows.
• Drive the evolution of the developer workstation to include AI coding assistants, automated environment setup, and AI-driven productivity insights.
• Evaluate emerging AI technologies and bring forward the capabilities that most accelerate business value.
Define and Execute the Digital Employee Experience Strategy
• Establish a clear roadmap for modern workplace technologies, including collaboration tools, endpoint experiences, and developer platforms.
• Build a shift-left support model powered by automation, self-healing capabilities, and intelligent LLM-based knowledge systems.
• Ensure a seamless, intuitive, and consistent experience across all digital touchpoints.
Deliver High-Quality Services
• Oversee planning, service delivery, operations, and financial performance for the organization.
• Ensure service levels are met through proactive monitoring, reliable operational processes, and rapid service restoration.
• Continuously evaluate and enhance usability, adoption, and satisfaction with core tools.
Partner for Business Impact
• Serve as a trusted advisor and expert consultant to business and engineering teams, helping translate needs into user-centric solutions.
• Work cross-functionally to design reusable patterns, integration frameworks, and scalable approaches to employee experience technologies.
• Use data and insights to anticipate support needs, identify trends, and implement improvements.
Establish Standards and Governance
• Develop and maintain methodologies, processes, and best practices for delivering and supporting employee-facing services.
• Oversee asset management programs, ensuring licensing, procurement, and deployment practices maximize ROI.
• Ensure all digital experience systems align with compliance, security, and architectural standards.
Auto-ApplySr. Director, IT Enterprise Sourcing
Senior director job at Blue Shield of California
Your Role
The Global Business Services team sources for all vendors and goods needed for Blue Shield of California and other entities under the Ascendiun holding company umbrella. This role oversees all IT procurement and sourcing for the health plan, and Ascendiun's subsidiary, Stellarus IT. The Senior Director will be a key member of the Procurement Management team, responsible for providing leadership, guidance, and structure for the company's procurement practices.
The Senior Director, Enterprise IT Sourcing will report to the VP, Global Business Services & Blue Partnerships department that is led by Pradip Khemani.
In this role, you will be responsible for leading a team in delivering and collaborating on all aspects of the execution of the enterprise sourcing process at Blue Shield of California and Stellarus, including supporting the business to make effective sourcing decisions and establish vendor contracts. The Senior Director, IT Enterprise Sourcing role will also provide the community of practice to deliver strategic sourcing, culture of affordability and supplier relationship management excellence at Blue Shield and Stellarus.
Your Knowledge and Experience
Requires at least 12 years of prior relevant experience in executing strategic initiatives with a track record of delivering results across a diverse portfolio of enterprise sourcing and supplier activities
Requires a minimum of 8 years of management experience with direct reports
Requires prior experience in negotiating multi-year service agreements with single contract values greater than $5M per year
Requires proven ability to draft contractual provisions based on strategy discussions, stakeholder input, and organizational needs and expectations
Requires ability to effectively manage and serve a wide range of internal business groups, including senior executives.
Requires experience with IT sourcing on a global scale.
Requires significant experience in contracting, negotiations and advising on commercial related issues
Requires comfort with sourcing for different financial entities.
Requires strong knowledge of a wide variety of contract types, including but not limited to pilot agreements, agreements with healthcare professionals and healthcare organizations, distribution agreements, quality agreements, outsourcing agreements, services agreements, and software / IT services agreements
Your Work
In this role, you will:
Maintaining alignment with the corporate objectives and strategy to optimize business value through strategic, operational and transactional sourcing relationships.
Provide business sourcing strategic advice, consultation & business case development expertise.
Support Ascendiun, Stellarus, Blue Shield of California and its subsidiaries prioritized procurement initiatives funded under strategic investment portfolio and run business plan approved in 2026 operating plan.
Foster cooperation, communication and partnership to increase competition throughout the vendor supply chain including placing greater emphasis on relationship-building to facilitate and ensure collaboration.
Maximize vendor relationships to deliver value to our stakeholders and be managed to the same high-quality standards as those within Health Plan/Entities.
Assess critical vendors' performance outcomes with stakeholders through quarterly business reviews.
Leverage semi-annual balance scorecards that measure business performance, security posture, financial viability and compliance and report out to Operating Committee/Audit Committee as requested/annually.
Operate as a trusted advisor to deliver on culture of affordability initiatives and furthering the supplier relationship management operating model and practice.
Support the company performance acceleration and transformation plan leveraging traditional procurement levers and strategies to develop, lead and execute multiple Tier 1 procurement initiatives including bolder North Star savings initiatives to deliver financial value creation of at least $20M-$25M in cost savings annually.
Manage the contracting enterprise Procurement sourcing initiatives, negotiations & deliverables management processes.
Have the ability to effectively lead and manage multiple projects with competing priorities and tight deadlines in a fast-paced environment.
Be always audit ready for any internal and external audits.
Execute any new corrective plan development and remediation timely.
Self-assess, document process and controls, and engage with Internal Control Advisory Program quarterly to design any new internal control structure to have zero repeat audit findings.
Deliver a proactive schedule of sources and needed contracts for all IT services in a 1-3-year plan working with Executive leadership for Stellarus - IT division.
Auto-ApplyVice President, Primary Casualty
San Jose, CA jobs
Vice President - General Liability, Territory Lead
Golden Bear Insurance Company (Hybrid)
About the Company
Golden Bear Insurance Company is a leading provider of Excess & Surplus (E&S) insurance solutions, specializing in complex, high-risk commercial accounts. Our dedicated team of underwriting professionals delivers customized coverage solutions across a broad range of industries. We pride ourselves on our entrepreneurial spirit, expertise, and commitment to service excellence.
About the Role
We are seeking an experienced underwriting manager to oversee primary casualty underwriting operations for our Western Territory. This leadership role will focus on managing a team of underwriters, driving profitability, and expanding our book of business in the region. The ideal candidate will have a strong background in E&S primary casualty underwriting, extensive broker relationships, and a proven ability to lead high-performing teams.
Responsibilities
Underwriting Leadership: Oversee and manage a team of primary casualty underwriters, ensuring adherence to underwriting guidelines and profitability objectives.
Portfolio Management: Develop and execute underwriting strategies to grow and maintain a profitable book of business in the Western Territory.
Broker Relationships: Cultivate and strengthen relationships with wholesale brokers, fostering long-term partnerships and driving new business opportunities.
Risk Assessment: Evaluate complex risks, set pricing strategies, and ensure appropriate risk selection in accordance with company guidelines.
Team Development: Mentor and train underwriters, fostering a collaborative and results-driven culture.
Market Intelligence: Monitor market trends, competitor activities, and regulatory developments to identify new opportunities and emerging risks.
Operational Excellence: Work closely with senior leadership to optimize underwriting processes, improve efficiency, and enhance service standards.
Qualifications
Experience: Minimum 7+ years of E&S commercial casualty underwriting experience, with at least 3 years in a management role.
Industry Knowledge: Strong expertise in general liability, products liability, and other primary casualty coverages for high-hazard risks.
Broker Relationships: Established network of wholesale brokers.
Leadership Skills: Demonstrated experience managing, coaching, and developing underwriting teams.
Analytical & Decision-Making: Strong risk assessment, pricing, and negotiation skills.
Strategic Thinking: Ability to develop and execute business plans to achieve growth and profitability goals.
Education: Bachelor's degree in business, finance, insurance, or a related field; CPCU, CIC, or other industry designations are a plus.
Pay range and compensation package
Competitive compensation package with performance-based incentives.
Comprehensive benefits, including health, dental, and vision insurance.
401(k) with company match.
Professional development opportunities.
Collaborative and entrepreneurial company culture.
Equal Opportunity Statement
Golden Bear Insurance Company is an equal opportunity employer and welcomes candidates from diverse backgrounds.
Vice President, Primary Casualty
San Francisco, CA jobs
Vice President - General Liability, Territory Lead
Golden Bear Insurance Company (Hybrid)
About the Company
Golden Bear Insurance Company is a leading provider of Excess & Surplus (E&S) insurance solutions, specializing in complex, high-risk commercial accounts. Our dedicated team of underwriting professionals delivers customized coverage solutions across a broad range of industries. We pride ourselves on our entrepreneurial spirit, expertise, and commitment to service excellence.
About the Role
We are seeking an experienced underwriting manager to oversee primary casualty underwriting operations for our Western Territory. This leadership role will focus on managing a team of underwriters, driving profitability, and expanding our book of business in the region. The ideal candidate will have a strong background in E&S primary casualty underwriting, extensive broker relationships, and a proven ability to lead high-performing teams.
Responsibilities
Underwriting Leadership: Oversee and manage a team of primary casualty underwriters, ensuring adherence to underwriting guidelines and profitability objectives.
Portfolio Management: Develop and execute underwriting strategies to grow and maintain a profitable book of business in the Western Territory.
Broker Relationships: Cultivate and strengthen relationships with wholesale brokers, fostering long-term partnerships and driving new business opportunities.
Risk Assessment: Evaluate complex risks, set pricing strategies, and ensure appropriate risk selection in accordance with company guidelines.
Team Development: Mentor and train underwriters, fostering a collaborative and results-driven culture.
Market Intelligence: Monitor market trends, competitor activities, and regulatory developments to identify new opportunities and emerging risks.
Operational Excellence: Work closely with senior leadership to optimize underwriting processes, improve efficiency, and enhance service standards.
Qualifications
Experience: Minimum 7+ years of E&S commercial casualty underwriting experience, with at least 3 years in a management role.
Industry Knowledge: Strong expertise in general liability, products liability, and other primary casualty coverages for high-hazard risks.
Broker Relationships: Established network of wholesale brokers.
Leadership Skills: Demonstrated experience managing, coaching, and developing underwriting teams.
Analytical & Decision-Making: Strong risk assessment, pricing, and negotiation skills.
Strategic Thinking: Ability to develop and execute business plans to achieve growth and profitability goals.
Education: Bachelor's degree in business, finance, insurance, or a related field; CPCU, CIC, or other industry designations are a plus.
Pay range and compensation package
Competitive compensation package with performance-based incentives.
Comprehensive benefits, including health, dental, and vision insurance.
401(k) with company match.
Professional development opportunities.
Collaborative and entrepreneurial company culture.
Equal Opportunity Statement
Golden Bear Insurance Company is an equal opportunity employer and welcomes candidates from diverse backgrounds.
Vice President, Primary Casualty
Santa Rosa, CA jobs
Vice President - General Liability, Territory Lead
Golden Bear Insurance Company (Hybrid)
About the Company
Golden Bear Insurance Company is a leading provider of Excess & Surplus (E&S) insurance solutions, specializing in complex, high-risk commercial accounts. Our dedicated team of underwriting professionals delivers customized coverage solutions across a broad range of industries. We pride ourselves on our entrepreneurial spirit, expertise, and commitment to service excellence.
About the Role
We are seeking an experienced underwriting manager to oversee primary casualty underwriting operations for our Western Territory. This leadership role will focus on managing a team of underwriters, driving profitability, and expanding our book of business in the region. The ideal candidate will have a strong background in E&S primary casualty underwriting, extensive broker relationships, and a proven ability to lead high-performing teams.
Responsibilities
Underwriting Leadership: Oversee and manage a team of primary casualty underwriters, ensuring adherence to underwriting guidelines and profitability objectives.
Portfolio Management: Develop and execute underwriting strategies to grow and maintain a profitable book of business in the Western Territory.
Broker Relationships: Cultivate and strengthen relationships with wholesale brokers, fostering long-term partnerships and driving new business opportunities.
Risk Assessment: Evaluate complex risks, set pricing strategies, and ensure appropriate risk selection in accordance with company guidelines.
Team Development: Mentor and train underwriters, fostering a collaborative and results-driven culture.
Market Intelligence: Monitor market trends, competitor activities, and regulatory developments to identify new opportunities and emerging risks.
Operational Excellence: Work closely with senior leadership to optimize underwriting processes, improve efficiency, and enhance service standards.
Qualifications
Experience: Minimum 7+ years of E&S commercial casualty underwriting experience, with at least 3 years in a management role.
Industry Knowledge: Strong expertise in general liability, products liability, and other primary casualty coverages for high-hazard risks.
Broker Relationships: Established network of wholesale brokers.
Leadership Skills: Demonstrated experience managing, coaching, and developing underwriting teams.
Analytical & Decision-Making: Strong risk assessment, pricing, and negotiation skills.
Strategic Thinking: Ability to develop and execute business plans to achieve growth and profitability goals.
Education: Bachelor's degree in business, finance, insurance, or a related field; CPCU, CIC, or other industry designations are a plus.
Pay range and compensation package
Competitive compensation package with performance-based incentives.
Comprehensive benefits, including health, dental, and vision insurance.
401(k) with company match.
Professional development opportunities.
Collaborative and entrepreneurial company culture.
Equal Opportunity Statement
Golden Bear Insurance Company is an equal opportunity employer and welcomes candidates from diverse backgrounds.
Vice President, Primary Casualty
Fremont, CA jobs
Vice President - General Liability, Territory Lead
Golden Bear Insurance Company (Hybrid)
About the Company
Golden Bear Insurance Company is a leading provider of Excess & Surplus (E&S) insurance solutions, specializing in complex, high-risk commercial accounts. Our dedicated team of underwriting professionals delivers customized coverage solutions across a broad range of industries. We pride ourselves on our entrepreneurial spirit, expertise, and commitment to service excellence.
About the Role
We are seeking an experienced underwriting manager to oversee primary casualty underwriting operations for our Western Territory. This leadership role will focus on managing a team of underwriters, driving profitability, and expanding our book of business in the region. The ideal candidate will have a strong background in E&S primary casualty underwriting, extensive broker relationships, and a proven ability to lead high-performing teams.
Responsibilities
Underwriting Leadership: Oversee and manage a team of primary casualty underwriters, ensuring adherence to underwriting guidelines and profitability objectives.
Portfolio Management: Develop and execute underwriting strategies to grow and maintain a profitable book of business in the Western Territory.
Broker Relationships: Cultivate and strengthen relationships with wholesale brokers, fostering long-term partnerships and driving new business opportunities.
Risk Assessment: Evaluate complex risks, set pricing strategies, and ensure appropriate risk selection in accordance with company guidelines.
Team Development: Mentor and train underwriters, fostering a collaborative and results-driven culture.
Market Intelligence: Monitor market trends, competitor activities, and regulatory developments to identify new opportunities and emerging risks.
Operational Excellence: Work closely with senior leadership to optimize underwriting processes, improve efficiency, and enhance service standards.
Qualifications
Experience: Minimum 7+ years of E&S commercial casualty underwriting experience, with at least 3 years in a management role.
Industry Knowledge: Strong expertise in general liability, products liability, and other primary casualty coverages for high-hazard risks.
Broker Relationships: Established network of wholesale brokers.
Leadership Skills: Demonstrated experience managing, coaching, and developing underwriting teams.
Analytical & Decision-Making: Strong risk assessment, pricing, and negotiation skills.
Strategic Thinking: Ability to develop and execute business plans to achieve growth and profitability goals.
Education: Bachelor's degree in business, finance, insurance, or a related field; CPCU, CIC, or other industry designations are a plus.
Pay range and compensation package
Competitive compensation package with performance-based incentives.
Comprehensive benefits, including health, dental, and vision insurance.
401(k) with company match.
Professional development opportunities.
Collaborative and entrepreneurial company culture.
Equal Opportunity Statement
Golden Bear Insurance Company is an equal opportunity employer and welcomes candidates from diverse backgrounds.
Director of Microsoft Service Engagement
Phoenix, AZ jobs
Oscar is working with a leading IT consulting organization that is looking for an experienced Director of Microsoft Engagement to join their team.
We are looking for an energetic, visionary leader to oversee and expand our Microsoft services portfolio, with an emphasis on Azure and Microsoft 365. This Director-level position is responsible for elevating our Microsoft practice-driving revenue growth, increasing certification attainment, advancing technical capabilities, and strengthening our standing within the Microsoft partner ecosystem. The ideal candidate combines strategic thinking, business development expertise, marketing awareness, and technical fluency to transform a growing practice into a top-tier Microsoft partnership.
Key Responsibilities:
Guide the overall direction, expansion, and operational success of the Azure and M365 services practice.
Create and execute 1-year and 3-year plans that align with corporate goals and market opportunities.
Identify new service opportunities and emerging trends within the Microsoft ecosystem.
Partner with Sales and Marketing to develop targeted go-to-market strategies.
Work closely with prospects to understand their business objectives and translate them into clear solution requirements and product specifications.
Offer expert guidance on solution architecture, implementation strategies, and integration of our software and blockchain-driven technologies.
Partner with product, engineering, and sales teams to design tailored solutions that meet customer needs.
Respond to technical RFPs, develop solution proposals, and assist in planning and executing proof-of-concept (POC) engagements.
Streamline and enhance presales and service delivery processes.
Qualifications:
7+ years of leadership experience within a technology services or consulting environment.
Demonstrated success scaling an Azure and/or Microsoft 365 practice.
Strong understanding of Microsoft Partner Center, CSP programs, and managed services operations.
Proven ability to develop business, build client relationships, and influence stakeholders.
Experience creating and implementing sales enablement and training programs.
Strong foundation of Microsoft certifications (personally or within teams).
Strong analytical and reporting skills, with experience presenting to executive leadership.
Ability to travel for client meetings and Microsoft events.
Recap:
Location: Fully Remote
Type: Full time Permanent
Rate: $150k - $170k annual base salary dependent on relevant experience
If you think you're a good fit for the role, we'd love to hear from you!
Director - Head of Construction Project Management
San Jose, CA jobs
Head of Projects Director required by Global Real Estate firm in San Jose, CA
Your new company
Our client, a leading global provider of workplace and Real Estate solutions, is seeking a strategic and people-focused Director, Head of Projects, to lead a high-performing construction project management division. This is a rare opportunity to step into a business-critical leadership role overseeing a diverse portfolio of fast-paced, short-duration commercial construction projects across multiple clients and sectors, including Healthcare, Biotech, Education & Tech.
Your new role
This is not a hands-on project manager position. Instead, the Head of Projects will:
Lead and mentor a team of project managers, ensuring consistent delivery excellence
Oversee the business unit's project revenue plan, forecasting, and backlog execution
Serve as the internal authority on pricing, risk, and proposal strategy
Build and grow long-term client relationships that drive repeat business and new opportunities
Collaborate cross-functionally with account leaders and sales teams to align delivery with growth targets
Step in to support complex or at-risk projects only when necessary
What you'll need to succeed
8-12+ years of experience in construction project management, with at least 5 years in a leadership role
Proven success managing high-volume, short-duration projects across sectors like healthcare, life sciences or education
Deep knowledge of contracts, pricing, risk, and team structure
Strong leadership, mentorship, and organizational skills
Exceptional relationship-building abilities and a track record of generating work through trust and performance
Degree in engineering, architecture, or construction management preferred; certifications (PMP, CCM) a plus
MEP commissioning & HVAC knowledge is highly attractive
What you'll get in return
Up to $225,000 base salary DOE experience plus unmatched bonus program and comprehensive benefits
Autonomy and influence in shaping a high-performing division
Visibility and impact across a diverse client base and project portfolio
A collaborative, forward-thinking culture backed by a global industry leader
Ambition matched with an unlimited fast-growth career path
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Director of Editorial Content
Los Angeles, CA jobs
Title: Director of Editorial Content
Reports to: VP of Marketing
Hybrid (in-office 3-4x per week)
The Director of Editorial Content oversees the brand's direct-to-consumer content strategy - defining voice, narrative, and messaging across all owned channels. This role ensures that every touchpoint - from email and e-commerce to social and print - reflects the brand's storytelling vision and tone. The Director will set the strategy and tone for all written communication, manage the content calendar, and lead the copywriter and social media manager in producing elevated, conversion-driven, and brand-aligned storytelling.
Roles & Responsibilities:
Editorial Strategy & Voice
· Define, evolve, and protect the brand's editorial voice, ensuring consistency across all consumer touchpoints.
· Develop and own the direct-to-consumer editorial calendar - integrating product launches, cultural moments, and marketing campaigns.
· Translate brand strategy into compelling copy that resonates emotionally and supports business objectives.
Owned Channel Content
· Oversee all written content for owned channels including e-commerce, email, and social media
· Set strategy and oversee execution of the email marketing calendar in collaboration with CRM and creative teams
· Ensure all content ladders up to the overarching brand narrative and amplifies campaign messages set by the marketing team
E-commerce & Product Copy
· Own all product descriptions and editorial storytelling, balancing conversion needs with brand tone
· Collaborate with E-commerce, Merchandising and Design team to ensure copy is accurate, persuasive, and aligned with product priorities
Content Amplification & Cross-Functional Alignment
· Partner with Brand Marketing and Creative teams to ensure campaigns are extended through owned digital channels
· Oversee amplification of brand moments through social storytelling, editorial features, and email sequencing
· Ensure messaging alignment across DTC, retail, paid advertising and media platforms
Print & Campaign Materials
· Write and edit copy for print mailers, lookbooks, and seasonal storytelling collateral for store teams and wholesale partners
· Collaborate with design and production teams to maintain editorial and visual harmony
Team Leadership
· Manage and mentor a Copywriter and Social Media Manager, fostering creativity, accountability, and consistency
· Provide editorial guidance across teams to elevate writing quality and clarity
· Partner with leadership to ensure storytelling supports larger brand goals and initiatives
Education and experience required:
· Bachelor's degree in English, Journalism, Marketing, Communications, or related field
· 8-10+ years of editorial and brand copy experience, ideally within fashion, luxury, or lifestyle sectors
· Proven success leading DTC content strategy and editorial planning.
· Exceptional writing and editing skills with a refined understanding of brand storytelling and digital engagement
· Experience managing social and editorial teams, with strong leadership and communication abilities
· Familiarity with CRM, e-commerce, and social media analytics tools
· Highly organized, detail-oriented, and able to balance storytelling creativity with strategic goals.
· An intuitive storyteller who understands both creative nuance and consumer psychology.
· Leader with a deep editorial sensibility and ability to inspire tone consistency across all channels.
· Collaborative partner who thrives at the intersection of creativity and commerce.
· Analytical and agile - able to optimize storytelling for engagement and performance.
The compensation for this position ranges from $150,000- $165,000. The rate of pay offered will be dependent upon the candidate's relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, supplemental benefits through AFLAC, a retirement plan various paid time off programs, and employee discount/perks.
Senior Director, Healthcare Markets & Growth
San Francisco, CA jobs
At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
The Senior Director, Healthcare Markets & Growth will be a pivotal force in driving Collective Health's growth for the Hospital and Provider System market. This strategic role is responsible for identifying, developing, and executing business development initiatives that secure new partnerships with health systems and hospitals offering commercial health plans. The successful candidate will possess a deep understanding of the unique challenges and opportunities faced by "Payviders" - health systems acting as payers - and will be instrumental in positioning our capabilities as a critical competitive advantage.
This leader will be a subject matter expert in the commercial health plan landscape, particularly as it pertains to health system ownership and operations. They will understand the intricacies of how hospitals and health systems currently contract with insurers and identify compelling reasons for them to leverage a third-party administrative platform for their commercial offerings. This role will directly contribute to revenue growth by expanding our distribution and bringing provider systems clients onto these new channels, in partnership with cross functional teams.
What you'll do:
Market Leadership & Sales
Execute a go-to-market strategy to sell our health plan administration solutions directly to "Payviders" - health systems that own or administer their own health plans. A core element of this strategy is supporting our Sales team in closing hospital customers
You will identify key decision-makers and drive the sales cycle of business development initiatives focusing on systems in need of operational efficiency
Product & Value Proposition
Clearly articulate how our capabilities provide a competitive advantage. Partner with product teams to advocate for new features that meet the needs of this market
Cross-Functional Collaboration
Work with Sales, Marketing, and other teams to ensure a unified go-to-market strategy. Provide market feedback to improve our service delivery and equip the commercial and product teams with insight
To be successful in this role, you'll need:
Healthcare & "Payvider" Expertise
A deep understanding of the U.S. healthcare landscape, including the unique operational models, product capabilities, financial drivers, and strategic objectives of health systems that act as both providers and payers
Sales & Management
Proven success in selling complex solutions to large health systems, combined with demonstrated experience leading and developing a growth team
Commercial Health Plan Knowledge
Strong grasp of the commercial health insurance market, including employer-sponsored and ACA plans
Strategic & Collaborative Mindset
The ability to identify client pain points and position our platform as a solution
Must be a strong collaborator and influencer, capable of working with various internal and external stakeholders in a fast-paced environment
Bachelor's degree in Business, Healthcare Administration, or a related field
Master's degree preferred
15+ years of experience in sales, business development, or strategic partnerships within the healthcare industry, with a direct focus on selling to hospitals, health systems, or provider-sponsored health plans
Demonstrated experience with health plan operations, particularly in the commercial sector
Requires travel 20% of time
Pay Transparency Statement
This job can be performed in a location where we have an office: San Francisco, CA, Lehi, UT, or Plano, TX, with the expectation of being in office at least two weekdays per week, or hired for remote work in the following states: AZ, CA, CO, CT, FL, GA, IL, MD, MA, MI, MN, NV, NJ, NY, NC, OH, OR, TN, TX, UT, VA, WA, or WI.
The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at ********************************************
San Francisco, CA Pay Range$226,085-$283,250 USDLehi, UT Pay Range$180,250-$225,000 USDRemote Pay Range$180,250-$283,250 USDPlano, TX Pay Range$198,250-$248,000 USD Why Join Us?
Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
Impactful projects that shape the future of our organization
Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
Flexible work arrangements and a supportive work-life balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.
Privacy Notice
For more information about why we need your data and how we use it, please see our privacy policy: *********************************************
Auto-ApplySenior Director, Supplier Management
Raleigh, NC jobs
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Operations, Technology
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$132,800.00 - $219,100.00
Target Openings
1
What Is the Opportunity?
The Sourcing and Supplier Management (S&SM) team drives enterprise-wide sourcing strategies, supplier governance, and risk management processes across Travelers' global supplier ecosystem. This multi-disciplinary team manages Travelers' global sourcing and supplier relationships, and is accountable for implementing strategic sourcing models that optimize supplier relationships and deliver measurable business outcomes.
This Senior Director role serves as a key member of the extended S&SM leadership team, responsible for developing and executing Tech&Ops sourcing strategies that align supplier selection, relationship management, and strategic sourcing models with enterprise objectives. The position partners closely with Line of Business Technology & Operations leadership and cross-functional stakeholders including SLT/ELT, Procurement, Legal, and Workforce Management to drive the placement of appropriate work with optimal suppliers through cost-effective, outcome-driven engagement models. Leveraging Travelers' scale and strategic positioning, this role partners with technology and business leaders on managed services models, sourcing strategies, and supplier selection aligned to workforce planning initiatives.
Additionally, this role will play a key role in expanding Sourcing and Supplier Management's strategic partnership role with Tech&Ops platform and product partners, enhancing governance frameworks and relationship management protocols. Additionally, the role encompasses developing and maintaining executive briefing materials that provide leadership visibility into strategic vendor partnerships and performance outcomes.
This position does not manage others.
What Will You Do?
* Analyze business requirements to formulate best practices and processes that are aligned with Travelers business units.
* Evaluate supplier due diligence processes and ongoing monitoring to propose mitigation plans to reduce supplier risks.
* Analyze industries, supply markets and supplier management best practices to reduce supply chain risk.
* Create and manage communications across Travelers regarding the Supplier Management program.
* Development and support of presentations to C-Level management to sell Supplier Management programs, tools and technology.
* Provide overall direction to junior supplier management managers relative to the Supplier Management best practice.
* Develop and disseminate consistent, standardized materials for use with Travelers associates, business units, and suppliers. Work with other corporate organizations to ensure complete alignment.
* Establish the continuous improvement methodology of the Supplier Management Framework and version releases.
* Develop and implement tools and processes to effectively collect analyze and report performance information.
* Perform quality assurance reviews over the supplier management program requirements and analyze results to determine appropriate corrective action plans with the business steering committee leads.
* Assist in overall supplier program governance to ensure proper oversight and understanding of enterprise supplier risk and dependencies.
* Develop communication and feedback structure to share results company-wide.
* Work with Sourcing leads and business partners from across multiple business units in order to deliver and execute an optimal sourcing and Supplier Management strategy for the good of the company.
* Lead, develop and establish company policies for Procurement and Supplier Management that have enterprise-wide behavior change impact.
* Participate in the development of a Supplier Management roadmap for tools and technology.
* Facilitate the constructive handling or resolution of conflict both internally and externally with our external entities.
* Lead and direct the proactive management and understanding of industry best practices and technology trends, lead benchmarking efforts and provide insight to executive management.
* Foster a ""partnering"" culture with members of Travelers supply chain to insure value is derived equitably to drive innovation and productivity.
* Defines and consults on measurement strategies, tools, scorecards and surveys across organization.
* Ensures projects are completed within committed time and budget and are integrated with other business and related projects.
* Participate in the Enterprise Supplier Management Steering Committee Meetings.
* Train and mentor associates at all levels inside and outside of the department where required.
* Consult with business unit personnel in the supplier management process.
* Perform other duties as assigned.
What Will Our Ideal Candidate Have?
* Typically 9+ years of Finance, Audit, Procurement or Sales/Servicing related experience.
* Master's or other advanced degree preferred.
* Thorough knowledge of project management processes.
* Thorough knowledge of business law, legal contracts and various financial issues including cash flow and working capital preferred.
* Intermediate to advanced proficiency of eSourcing and Ariba procurement applications preferred.
* Intermediate to advanced proficiency of MS Access, Excel, PowerPoint and Word preferred.
What is a Must Have?
* Bachelor's degree or equivalent work experience required.
* Minimum 8 years of supplier management or related experience required.
* Advanced communication skills, advanced computer literacy and ability to analyze and resolve complex issues required.
* Ability to successfully operate in a team and in a fast-paced environment required.
* Requires a demonstrated record of initiative, problem solving, and change management.
What Is in It for You?
* Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
* Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
* Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
* Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
* Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit *********************************************************
Senior Director, Supplier Management
Raleigh, NC jobs
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Operations, Technology
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$132,800.00 - $219,100.00
**Target Openings**
1
**What Is the Opportunity?**
The Sourcing and Supplier Management (S&SM) team drives enterprise-wide sourcing strategies, supplier governance, and risk management processes across Travelers' global supplier ecosystem. This multi-disciplinary team manages Travelers' global sourcing and supplier relationships, and is accountable for implementing strategic sourcing models that optimize supplier relationships and deliver measurable business outcomes.
This Senior Director role serves as a key member of the extended S&SM leadership team, responsible for developing and executing Tech&Ops sourcing strategies that align supplier selection, relationship management, and strategic sourcing models with enterprise objectives. The position partners closely with Line of Business Technology & Operations leadership and cross-functional stakeholders including SLT/ELT, Procurement, Legal, and Workforce Management to drive the placement of appropriate work with optimal suppliers through cost-effective, outcome-driven engagement models. Leveraging Travelers' scale and strategic positioning, this role partners with technology and business leaders on managed services models, sourcing strategies, and supplier selection aligned to workforce planning initiatives.
Additionally, this role will play a key role in expanding Sourcing and Supplier Management's strategic partnership role with Tech&Ops platform and product partners, enhancing governance frameworks and relationship management protocols. Additionally, the role encompasses developing and maintaining executive briefing materials that provide leadership visibility into strategic vendor partnerships and performance outcomes.
This position does not manage others.
**What Will You Do?**
+ Analyze business requirements to formulate best practices and processes that are aligned with Travelers business units.
+ Evaluate supplier due diligence processes and ongoing monitoring to propose mitigation plans to reduce supplier risks.
+ Analyze industries, supply markets and supplier management best practices to reduce supply chain risk.
+ Create and manage communications across Travelers regarding the Supplier Management program.
+ Development and support of presentations to C-Level management to sell Supplier Management programs, tools and technology.
+ Provide overall direction to junior supplier management managers relative to the Supplier Management best practice.
+ Develop and disseminate consistent, standardized materials for use with Travelers associates, business units, and suppliers. Work with other corporate organizations to ensure complete alignment.
+ Establish the continuous improvement methodology of the Supplier Management Framework and version releases.
+ Develop and implement tools and processes to effectively collect analyze and report performance information.
+ Perform quality assurance reviews over the supplier management program requirements and analyze results to determine appropriate corrective action plans with the business steering committee leads.
+ Assist in overall supplier program governance to ensure proper oversight and understanding of enterprise supplier risk and dependencies.
+ Develop communication and feedback structure to share results company-wide.
+ Work with Sourcing leads and business partners from across multiple business units in order to deliver and execute an optimal sourcing and Supplier Management strategy for the good of the company.
+ Lead, develop and establish company policies for Procurement and Supplier Management that have enterprise-wide behavior change impact.
+ Participate in the development of a Supplier Management roadmap for tools and technology.
+ Facilitate the constructive handling or resolution of conflict both internally and externally with our external entities.
+ Lead and direct the proactive management and understanding of industry best practices and technology trends, lead benchmarking efforts and provide insight to executive management.
+ Foster a ""partnering"" culture with members of Travelers supply chain to insure value is derived equitably to drive innovation and productivity.
+ Defines and consults on measurement strategies, tools, scorecards and surveys across organization.
+ Ensures projects are completed within committed time and budget and are integrated with other business and related projects.
+ Participate in the Enterprise Supplier Management Steering Committee Meetings.
+ Train and mentor associates at all levels inside and outside of the department where required.
+ Consult with business unit personnel in the supplier management process.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Typically 9+ years of Finance, Audit, Procurement or Sales/Servicing related experience.
+ Master's or other advanced degree preferred.
+ Thorough knowledge of project management processes.
+ Thorough knowledge of business law, legal contracts and various financial issues including cash flow and working capital preferred.
+ Intermediate to advanced proficiency of eSourcing and Ariba procurement applications preferred.
+ Intermediate to advanced proficiency of MS Access, Excel, PowerPoint and Word preferred.
**What is a Must Have?**
+ Bachelor's degree or equivalent work experience required.
+ Minimum 8 years of supplier management or related experience required.
+ Advanced communication skills, advanced computer literacy and ability to analyze and resolve complex issues required.
+ Ability to successfully operate in a team and in a fast-paced environment required.
+ Requires a demonstrated record of initiative, problem solving, and change management.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
Senior Director, Customer Service
Tucson, AZ jobs
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
About GEICO
GEICO is one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace.
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Our success is no secret - it's the result of investing in exceptional individuals. We seek a highly motivated Director of Customer Service. You will be on the front line of driving GEICO Service culture, leading multiple countrywide locations, improving the customer experience, and generating long-term profitable growth by leading a talented service team. You will drive excellent service with a focus on retention and cross-selling other MOAT or GEICO products contributing to the profitable growth of GEICO.
Work Location: This is a hybrid role, requiring on-site presence in our Tucson, AZ; Dallas, TX; Tampa, FL; Lakeland, FL; Virginia Beach, VA or Fredericksburg, VA office.
Key responsibilities:
* Strategic leadership
* Develop and implement customer service policies, strategies, key initiatives and best practices to improve service quality, efficiency, and effectiveness.
* Coordinate strategies with other functional areas within GEICO including Sales/ Compliance/ and Product organizations to align service efforts with overall business objectives.
* Effectively communicate to all levels, especially results through presentations.
* Team management
* Lead, coach, and motivate the customer service directors, which includes hiring, training, and setting service standards and KPIs.
* Guide and mentor associates through performance appraisals, salary adjustments, and disciplinary actions, ensuring a high-performing team.
* Operational Oversight and Excellence:
* Lead multiple, countrywide locations ensuring resources are aligned, processes are streamlined, and inquiries, issues, and complaints are handled promptly and effectively.
* Identify efficiency and call reduction opportunities through increased self-service, automation, and process improvement.
* Performance analysis
* Monitor and analyze key performance indicators (KPIs), such as response times and customer satisfaction scores, and use the data to make improvements.
* Ensure appropriate Staff Sufficiency to manage all contacts, meeting service level and abandoned call percentage targets.
* Establish systems to capture and analyze customer feedback to identify trends and areas for improvement.
* Cross-functional collaboration
* Work across multiple business partners to ensure compliance with quality standards, identifying efficiency and call reduction opportunities through increased self-service, automation, and process improvement.
* Effectively communicate to all levels, especially results through presentations.
* Direct the technical and clerical Service and Underwriting activities.
* Coordinate strategies with other functional areas including Sales/ Compliance/ and Product organizations.
Qualifications:
* Bachelor's degree in business, insurance, risk management, or related field. Masters is preferred.
* 8+ years in P&C insurance operations and 3+ years in a senior leadership role (800+ associates) OR 12+ years in call center management.
* Deep understanding of state and federal insurance regulations, including DOI, NAIC and market conduct requirements - will consider experience with other highly regulated industries.
* Ability to lead regulatory responses and corrective action plans.
* Proven ability to design and oversee compliance frameworks for underwriting and product operations.
* Strong technical knowledge of P&C underwriting principles, rating, contracts, and risk segmentation with a clear track record in driving underwriting efficiency through automation and digital transformation.
* Experience successfully partnering with legal, actuarial and product teams.
* Strong understanding of enterprise risk management and compliance metrics.
* Ability to quantify impacts, understand trends in data and leverage data storytelling to make objective business decisions across multiple locations.
* Ability to outline a clear vision and influence a group of people to make the vision a reality through resource allocation, structure, and ownership.
* Expertise in handling heavy customer call volume in a fast paced, results centric environment that requires consistent iteration and urgent action.
* Attains and maintains the required licenses issued by the state insurance department of various states.
Leadership Qualities:
* Collaborates cross-functionally across multiple business functions to drive significant business improvements and communicate them effectively in a highly complex environment.
* Exceptional leadership, problem-solving skills, executive reporting and strategic judgment, enabling effective resolution of complex business challenges utilizing strong conflict resolution, organizational and priority setting skills.
* Proven track record in driving associate engagement at a larger scale and exceeding KPI targets with a clear methodology that is repeatable.
* Leads with humility and empathy, earning trust and inspiring confidence.
* Effectively manages and communicates decisions in complex, high-stakes environments. Leads from the front and isn't shy about using their voice.
* A lifelong learner with critical thinking skills who views situations and challenges through multiple lenses.
* Attentive, empathetic listener with exceptional character and high emotional intelligence.
#LI-AN1
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.
We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
* Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
* Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
* Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
* Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Auto-ApplySenior Director, Consultant Relations
North Carolina jobs
Consultant Relations The Consultant Relations role manages the strategic and tactical aspects of a Premier Consultant Partner Firm(s). This role will be responsible for providing industry knowledge, TIAA expertise, identifying areas of growth, and building and maintaining strong trusted relationships with Executive Leadership, key consultant home office, and field adviser contacts. The role will provide a proactive approach with consultants to deliver best in class service and support the needs of our consulting partners. It will be responsible for growing the relationship with the firm(s) through new business opportunities, product utilization, and other areas that present expansion of relationship opportunities.
Key Responsibilities and Duties
Accountable for building and expanding third party relationships to support new business development and growth/retention efforts, and ensure a seamless experience for consultants and clients.
Responsible for developing a comprehensive strategic plan for each firm they are engaged with and work to take steps and actions to drive support of the strategic results for both TIAA as well as the consulting partner.
Leads outreach efforts and serves as a trusted partner to both consulting firms and field advisers.
Provides comprehensive education and training to increase consultants' understanding of TIAA's full suite of lifetime income solutions and services.
Supports consultant requests for book of business level information, insights, trends, and data as needed.
Ensures compliance with policies, procedures, and industry/regulatory requirements; anticipates and works proactively to address consultant needs.
Obtains and documents individual field adviser product preferences, biases, and/or tendencies.
Develops and maintains a comprehensive engagement plan with both the consultant firm home office and with key field advisers. The development and execution of a detailed engagement strategy with both key firm contacts and field advisers will be critical for success in this role.
Implements disciplined approach to practice management, including strategically identifying and prioritizing opportunities and planning for and following-up on meetings.
Leads integrated client strategy and sales efforts, working across key internal partners, including Sales, Relationship Management, Marketing, Communications, and Nuveen.
Educational Requirements
University (Degree) Preferred
Work Experience
5+ Years Required; 7+ Years Preferred
FINRA Registrations
SRC Indicator: Series 6 or 7; Series 63
Licenses and Certifications
Life Insurance License (Resident State) required
Life Insurance License (Non-Resident State for states in which associate is conducting business) required
Physical Requirements
Physical Requirements: Sedentary Work
Career Level
9IC
Related SkillsBusiness Acumen, Business Development, Commercial Mindset, Consultative Communication, Customer Insights, Deals Strategy, Influence, Market/Industry Dynamics, Negotiation, Practice Management Strategy, Sales, Sales Planning, Story Telling
Anticipated Posting End Date:
2025-12-15Base Pay Range: $97,000/yr - $162,000/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
_____________________________________________________________________________________________________
Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.
Our Culture of Impact
At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: **************
Email: accessibility.support@tiaa.org
Drug and Smoking Policy
TIAA maintains a drug-free and smoke/free workplace.
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.
For Applicants of TIAA Global Capabilities, click here.
For Applicants of Nuveen residing in Europe and APAC, please click here.
Auto-ApplyDirector-Regional Commercial Lines Pricing
Stevens Point, WI jobs
As a Director-Regional Commercial Lines Pricing you will effectively manage and lead a team of Actuaries in our Regional business unit.
This Actuarial team is charged with the development and implementation of strategies for analysis of losses and liabilities to ensure adequate pricing and overall financial strength of Sentry's commercial line products in our Regional business unit.
This position will be located at our Office in Stevens Point, WI in a hybrid work model and is not a fully remote opportunity.
For this position, Sentry does not offer employment to holders of F-1, J-1, and H-1 Visas.
What You'll Do
As a Director - Regional Commercial Lines Pricing, you will:
Develop projection models for premium, policy counts, expenses, losses, etc. to forecast financial results
Analyze rate making assumptions to provide pricing rate levels that are necessary to produce a profit
Coordinate and communicate rate revisions and support documentation with executive management to facilitate an orderly transition in rate level changes
Apply tactical, strategic and innovative analysis to evaluate costs, benefits and risks of various business options to achieve profitability and premium growth
Support field offices in data analytics and business analysis
Keep executive management informed of all projects and quality of results for each assignment
Manage financial resources including developing, administering, and assuring conformance to the annual department budget
Administer human resource related activities, select, develop, motivate, and recognize staff
Additionally, you will:
Interpret and understand state and federal legislation and its impact on products and programs
Analyze cash flows, income projections, profit studies, analyze competitive developments in the marketplace, and review of actuarial techniques
Participate in the development of long and short term project priorities
What it Takes
Bachelors Degree or equivalent work experience
8+ years of related work experience
Fellow of the Casualty Actuarial Society
Proven success in Math, Actuarial, Statistics, or Economics
Superior financial and analytical skills
Advanced Regional product knowledge
Highly proficient skill level in actuarial statistics/assumptions used for rate making, loss reserving and forecasting
Field office support experience
Previous leadership experience preferred
Demonstrated ability to effectively communicate with associates and influence at all levels, including c-suite executives
Ability to manage multiple projects and translate vision into strategy, delegate and provide direction to the team
What You'll Receive
At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.
Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
Meal Subsidy available for associates who report to an office.
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
Well-being and Employee Assistance programs
Sentry Foundation gift matching program to encourage charitable giving.
About Sentry
We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.
Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.
Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.
Get ready to own your future at Sentry. Opportunities await!
Casey Van Der Geest
****************************
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
Auto-ApplyDirector of Technology - Product Strategy
Cornelius, NC jobs
WHO WE ARE:
Financial Independence Group (FIG) is one of the nation's largest Finance and Insurance Marketing Organizations (FMO & IMO) in the country, partnering with thousands of financial professionals in all 50 states. FIG seeks to expand the availability of financial products and services to financial professionals and ultimately the clients and families they serve. This is accomplished through robust product offerings, innovative marketing, and cutting-edge technology.
Interested in learning more? Click here to find out what it's like to work at FIG.
ABOUT THE TEAM:
FIG's Tech Team is no ordinary “IT Team”. Utilizing cutting edge technology to build proprietary software, our tech team is so deeply entrenched in the business, they understand the problems afoot. With a culture of transparency and collaboration, all areas of FIG work cohesively to deliver the ultimate solutions for our advisors and the families they help.
FIG's Tech Team operates in a truly agile manner. In today's volatile and ever-changing environment, adapting to change and delivering quickly and securely is a must. Our tech team have a passion for change and our entire culture is driven off embracing that fact. We further encapsulate that by the way we work with our industry partners. We foster an environment of transparency and collaboration with those partners to be able to pinpoint industry problems that can be solved as one unit - removing the red tape that has fraught financial services for decades.
YOUR ROLE:
Product Technology Strategy
Develop and communicate the product vision, strategy, and technical roadmap that aligns with our company's mission and business goals.
Identify and invest in key relationships with vendors and partners internally and externally.
Strategize and execute the rollout of new platforms and features through communication, demos, and trainings.
Team Leadership and Mentorship
Lead and mentor the Product and Design teams, fostering the individualized growth and development of each team member.
Collaborate with FIG's Leadership team as peers to drive collective growth and innovation.
Contribute to FIG's strong leadership foundation and culture through idea-sharing and open collaboration.
Innovation
Lead efforts to drive product innovation by identifying opportunities to enhance our product offerings.
Work closely with and incorporate the Family of Companies (FOCs) and their offerings into a comprehensive product offering to our customers.
Customer Behavior Analysis
Closely monitor and engage with customers (including our financial professionals) to determine needs and competitive opportunities to enhance our products.
Combine observations with data to inform future enhancement decisions.
Cross-Functional Collaboration
Collaborate closely with product management, design, engineering, and key stakeholders to ensure alignment and effective execution of technology and product initiatives.
Performance Metrics
Identify, track, and make decisions based off KPIs to assess the success of our product initiatives and make data-informed adjustments as needed.
Drive FIG and our FOCs growth through continued evolution of our access to data and trends as a company, as well as amongst the industry.
Industry Impact
Evangelize our product strategy across the carriers, peers, and solution providers to drive technological advancements in our space - not just for FIG
WHY YOU ARE THE RIGHT PERSON:
Bachelor's degree or higher
Minimum of 5 years of experience in product management, with a proven track record of driving product strategy
Experience in leading and managing a team of product managers and designers.
Experience in the financial services industry; preferably within the fixed insurance vertical
Excellent communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.
Strong analytical and problem-solving skills, with the ability to identify opportunities and develop creative solutions.
Director of Technology - Product Strategy
Cornelius, NC jobs
Job Description
WHO WE ARE:
Financial Independence Group (FIG) is one of the nation's largest Finance and Insurance Marketing Organizations (FMO & IMO) in the country, partnering with thousands of financial professionals in all 50 states. FIG seeks to expand the availability of financial products and services to financial professionals and ultimately the clients and families they serve. This is accomplished through robust product offerings, innovative marketing, and cutting-edge technology.
Interested in learning more? Click here to find out what it's like to work at FIG.
ABOUT THE TEAM:
FIG's Tech Team is no ordinary “IT Team”. Utilizing cutting edge technology to build proprietary software, our tech team is so deeply entrenched in the business, they understand the problems afoot. With a culture of transparency and collaboration, all areas of FIG work cohesively to deliver the ultimate solutions for our advisors and the families they help.
FIG's Tech Team operates in a truly agile manner. In today's volatile and ever-changing environment, adapting to change and delivering quickly and securely is a must. Our tech team have a passion for change and our entire culture is driven off embracing that fact. We further encapsulate that by the way we work with our industry partners. We foster an environment of transparency and collaboration with those partners to be able to pinpoint industry problems that can be solved as one unit - removing the red tape that has fraught financial services for decades.
YOUR ROLE:
Product Technology Strategy
Develop and communicate the product vision, strategy, and technical roadmap that aligns with our company's mission and business goals.
Identify and invest in key relationships with vendors and partners internally and externally.
Strategize and execute the rollout of new platforms and features through communication, demos, and trainings.
Team Leadership and Mentorship
Lead and mentor the Product and Design teams, fostering the individualized growth and development of each team member.
Collaborate with FIG's Leadership team as peers to drive collective growth and innovation.
Contribute to FIG's strong leadership foundation and culture through idea-sharing and open collaboration.
Innovation
Lead efforts to drive product innovation by identifying opportunities to enhance our product offerings.
Work closely with and incorporate the Family of Companies (FOCs) and their offerings into a comprehensive product offering to our customers.
Customer Behavior Analysis
Closely monitor and engage with customers (including our financial professionals) to determine needs and competitive opportunities to enhance our products.
Combine observations with data to inform future enhancement decisions.
Cross-Functional Collaboration
Collaborate closely with product management, design, engineering, and key stakeholders to ensure alignment and effective execution of technology and product initiatives.
Performance Metrics
Identify, track, and make decisions based off KPIs to assess the success of our product initiatives and make data-informed adjustments as needed.
Drive FIG and our FOCs growth through continued evolution of our access to data and trends as a company, as well as amongst the industry.
Industry Impact
Evangelize our product strategy across the carriers, peers, and solution providers to drive technological advancements in our space - not just for FIG
WHY YOU ARE THE RIGHT PERSON:
Bachelor's degree or higher
Minimum of 5 years of experience in product management, with a proven track record of driving product strategy
Experience in leading and managing a team of product managers and designers.
Experience in the financial services industry; preferably within the fixed insurance vertical
Excellent communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.
Strong analytical and problem-solving skills, with the ability to identify opportunities and develop creative solutions.
Director of Commercial Lines
Winston-Salem, NC jobs
Job Description
The Director of Commercial Lines is a key leadership role responsible for the overall management, development, and performance of the Commercial Lines department. This individual ensures efficient operations, high-quality client service, and consistent achievement of business objectives. The position is in-office and requires strong leadership, deep insurance knowledge, and strategic oversight.
Work Environment:
Monday through Friday - 8:30am to 5:00pm
Professional office setting
Fast-paced, team-oriented environment
Frequent collaboration with executive leadership and departmental staff
Required - Occasional local travel to local office locations
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Weekly Pay
Worker's Compensation
Group Health Insurance: 100% company-paid for employee (eligibility begins the 1st of the month after 90 days)
401(k) plan with 3% safe harbor match (eligibility begins the 1st of the month after 12 months)
Dental and Vision Insurance
Company-paid holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and one floating holiday
Group Long-Term Disability Insurance: 100% company-paid for employee (eligibility begins the 1st of the month after 12 months)
Career Growth Opportunities
Work-life balance
Ongoing training seminars
Team meetings and hands-on training
Bereavement leave
Jury duty leave
Mon-Fri Schedule
Responsibilities
and Primary Duties:
Lead and manage the Commercial Lines department, ensuring high performance and service excellence
Develop strategies to drive department growth and profitability
Monitor and evaluate performance metrics and implement improvements as needed
Oversee client onboarding, renewals, and servicing to ensure a high level of satisfaction
Maintain strong carrier relationships and negotiate with underwriters on complex accounts
Ensure compliance with company policies, industry regulations, and quality control standards
Conduct regular training and development for team members
Stay current with market trends and changes in regulations
Prepare reports, forecasts, and presentations for executive management
Collaborate cross-functionally with other departments (e.g., Claims, Personal Lines, Benefits)
Supervisory Responsibilities:
Directly supervises account managers, producers, and support staff within the Commercial Lines team
Responsible for hiring, training, performance evaluations, and coaching
Provides leadership and direction to achieve department goals
Requirements
Education:
Relevant certifications (e.g., CIC, CPCU, ARM)
Bachelor's Degree in Business, Insurance, Risk Management, or related field preferred
Experience:
Minimum 7 years of experience in Commercial Lines insurance
At least 3 years in a leadership or management capacity
Proven track record of business development and client retention
Knowledge, Skills, and Abilities:
In-depth knowledge of commercial property & casualty insurance products and underwriting
Problem Solving Skills
Strong understanding of industry laws, regulations, and compliance standards
Excellent leadership, communication, and interpersonal skills
Knowledge and a working relationship with top carriers in the independent insurance agency channel
Detail-oriented with strong organizational and multitasking abilities
Commitment to customer service and quality assurance
Sr. Manager Ecosystem - Mobile App
Charlotte, NC jobs
Join us to create change and have an impact in homes around the world.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Where you'll be:
This position will be based in the Charlotte, NC HQ; hybrid work policy model.
All About the Role:
Electrolux is seeking a Senior Manager, Ecosystem to lead the strategy and execution of consumer-centric experiences that extend beyond our products. This role oversees the development of a connected and non-connected ecosystem that includes consumables, accessories, services, partnerships, and integrations-creating a seamless ownership experience that builds loyalty and lifetime value. As the Ecosystem leader for Business Area North America (BA NA), you will drive cross-functional teams regionally and globally, ensuring alignment with product line roadmaps while owning the P&L for consumer lifetime value, revenues, and cost savings generated by the ecosystem.
Key Responsibilities:
Lead the strategy, prioritization, and execution of ecosystem initiatives that enhance consumer acquisition, engagement, and retention
Own P&L accountability for connected ecosystems and business tied to registered products, subscriptions, and consumer touchpoints
Collaborate with Consumer Direct Interaction (CDI), DX, Marketing, and Product Lines to deliver consumer-driven experiences and maximize growth opportunities
Drive OneApp as a direct-to-consumer (D2C) sales channel in partnership with digital and service teams
Develop business cases and financial models to assess growth opportunities, ensuring ROI and long-term value creation
Identify and test new business models, partnerships, and connectivity-enabled opportunities
Establish and maintain regional ecosystem commercial partnerships
Serve as a key member of the BA NA (CDI) leadership team and extended Product Line leadership teams
Minimum Qualifications
Bachelor's degree
8+ years of experience in product development, marketing, or digital/connected appliances - with a strong focus on driving consumer engagement through apps, digital platforms, or connected services
Proven success leading cross-functional teams to build consumer ecosystems or connected experiences with measurable ROI
Strong leadership, financial acumen, and communication skills with the ability to influence across complex matrix organizations
Benefits highlights:
Discounts on our award-winning Electrolux products and services
Family-friendly benefits
Insurance policy plan
Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on: Electrolux Group North America:
************************************************************** Electrolux Group Careers: ********************************************
Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through ******************************. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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Auto-ApplyDirector, Operations
Camarillo, CA jobs
is intended to start January 2026.
The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California and future increases will be based on the pay band for the city and state you reside in.
Work Culture:
GCHP strives to create an inclusive, highly collaborative work culture where our people are empowered to grow and thrive. This philosophy enables us to create the health plan of the future and do our best work - Together.
GCHP promotes a flexible work environment. Employees may work from a home location or in the GCHP office for all or part of their regular workweek (see disclaimer).
GCHP's focuses on 5 Core Values in the workplace:
• Integrity
• Accountability
• Collaboration
• Trust
• Respect
Disclaimers:
• Flexible work schedule is based on job duties, department, organization, or business need.
• Gold Coast Health Plan will not sponsor applicants for work visas.
POSITION SUMMARY
The Director, Operations, in collaboration with the Chief Operating Officer and colleagues, is responsible for the strategic direction and management of daily operations for Oversight, PDRs, Payment Integrity (PI), Joint Operations Meetings (JOMs), JQRs, Regulatory Reporting, and the management of various outsourced services, including but not limited to, mail room processing and recoveries. The successful candidate will assist in implementing the organization's strategic goals, by directing the implementation of new programs and systems, developing, and maintaining policies and procedures and ensuring regulatory/contractual compliance.
This position plays a key leadership role, interacting with all levels of Gold Coast Health Plan (GCHP) staff and external stakeholders, including the Ventura County Medi-Cal Managed Care Commission, executive staff, members, providers, network management, legal counsel, State and Federal representatives and representatives of other agencies.
Distinguishing Characteristics: Responsible for overall policy development, program planning, fiscal management, administration, and operation of assigned Plan functions, programs, and activities. The Director of Operations is responsible for accomplishing goals and objectives and for ensuring that the area served is provided with desired and mandated services in an efficient and effective manner.
Amount of Travel Required: 30%
Work Schedule: Work protracted and irregular hours and evening meetings or work unusual hours for meeting attendance or participation in specific projects or programs.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS
Job Function & Responsibilities
• Responsible for strategic direction and daily management of key operations areas - Vendor Management, Encounter Processing, Recoveries, Payment integrity, and ensures the development and management of performance measurement, management controls, critical success factors and key performance indicators.
• Vendor Management is a key responsibility of this position. The candidate will be expected to become familiar with all aspects of the outsourcing contracts and manage the GCHP vendor partners ensuring that all operational functions are managed in accordance with contract terms, regulatory requirements, and industry standards.
• Establish and ensure adherence to Medi-Cal, Medicare, DSNP and GCHP policies and procedures for all functional areas of responsibility.
• Work with the Executive Leader to develop plans for systems and staffing to meet current and future programs, requirements, and initiatives.
• Reviews plans and budgets of assigned departments monthly and as part of the annual planning process.
• Facilitate data-driven decision making across operational areas that leads to meaningful actions.
• Implement new initiatives and resolve problems that cross multiple departments by forming ad-hoc workgroups and assessing intangible variables, automated processes, manual workflows, and impact to providers and members.
• Work closely with staff, vendors, and peers to set goals, clearly define operations, and develop appropriate performance standards, metrics and reporting tools.
• Oversee the integration of operational departments to maximize the effective use of all resources towards meeting established goals, compliance and quality requirements, and policies and procedures.
• Develops and maintains policies and procedures to meet goals and ensure regulatory/contractual compliance; collaborates in managing regulatory audits and inquiries.
• Serves as the agency authority on Operations Oversight, Operational Analytics and/or Joint Operating Meetings
• Develop and direct supervisory development and training, including continuous improvement of knowledge and skill levels of all assigned staff
• Collaborate with internal and external customers and stakeholders to resolve issues and enhance relationships. Ensures the organization and its mission, programs, products and services are consistently presented in a strong, positive image.
POSITION QUALIFICATIONS
SKILLS & ABILITIES
Education:
• Bachelor's degree (four-year college or technical school) Preferred, Field of Study: Business, Health Care or Public Administration or Equivalent Work Experience
• Previous experience dealing with Government programs, both Medicaid and Medicare. Knowledge of Managed Care, particularly Medi-Cal, Medicare and DSNP, is desired: or Work Equivalent
Experience: At least 7 (seven) years of experience in Operations Management
Computer Skills: Advanced computer skills included in MS Office products.
Certifications & Licenses: A valid and current Driver's License, Auto Insurance, and professional licensure(s)
Other Requirements:
• Business principles and techniques of administration, organization, and management to include an in-depth understanding of the key business issues that exist in the health care industry.
• Communicate effectively in writing, orally, and with others to convey information, in a manner consistent with job functions.
Competency Statements
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Management Skills - Ability to organize and direct oneself and effectively supervise others.
• Business Acumen - Ability to grasp and understand business concepts and issues.
• Decision Making - Ability to make critical decisions while following company procedures.
• Presentation Skills - Ability to effectively present information publicly.
• Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
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