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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Saint Paul, MN | $38,278 | $18.40 |
| 2 | Washington, DC | $38,012 | $18.27 |
| 3 | Omaha, NE | $37,154 | $17.86 |
| 4 | Barre, VT | $37,046 | $17.81 |
| 5 | Chicago, IL | $36,390 | $17.50 |
| 6 | Celina, TX | $35,193 | $16.92 |
| 7 | Phoenix, AZ | $34,703 | $16.68 |
| 8 | Nashville, TN | $34,128 | $16.41 |
| 9 | Durham, NC | $33,651 | $16.18 |
| 10 | Columbia, SC | $31,245 | $15.02 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $84,403 | $41 | - |
| 2 | Customer Service Executive | $74,751 | $36 | - |
| 3 | Customer Care Consultant | $71,987 | $35 | - |
| 4 | Customer Liaison | $71,275 | $34 | - |
| 5 | Service Specialist | $61,436 | $30 | - |
| 6 | Customer Service Analyst | $60,737 | $29 | - |
| 7 | Customer Support Professional | $51,755 | $25 | - |
| 8 | Customer Service Professional | $50,005 | $24 | - |
| 9 | Customer Solutions Specialist | $45,446 | $22 | - |
| 10 | Resolution Specialist | $45,396 | $22 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | IBX Foundation | $35,794 | $17 | - |
| 2 | MVP Health Care | $35,431 | $17 | 10 |
| 3 | Horizon Blue Cross Blue Shield of New Jersey | $35,277 | $17 | - |
| 4 | Aetna | $35,091 | $17 | - |
| 5 | Blue Cross Blue Shield of North Carolina | $34,977 | $17 | - |
| 6 | Blue Cross & Blue Shield of Rhode Island | $34,807 | $17 | 1 |
| 7 | HCSC | $34,742 | $17 | 20 |
| 8 | Empire BlueCross BlueShield | $34,725 | $17 | - |
| 9 | Centene | $34,053 | $16 | 5 |
| 10 | Sedgwick CMS Holdings Inc | $33,929 | $16 | - |
| 11 | Coventry Health Care | $33,829 | $16 | - |
| 12 | WellCare Health Plans | $33,811 | $16 | - |
| 13 | CareFirst BlueCross BlueShield | $33,772 | $16 | - |
| 14 | Wps Health Insurance | $33,747 | $16 | - |
| 15 | Elevance Health | $33,601 | $16 | - |
| 16 | Humana | $33,460 | $16 | 46 |
| 17 | Harvard Pilgrim | $33,432 | $16 | - |
| 18 | Express Scripts Holding | $33,361 | $16 | - |
| 19 | Matrix Absence Management, Inc. | $32,931 | $16 | 4 |
| 20 | Amerigroup | $32,920 | $16 | - |