Guest Relations Representative jobs at Bluegreen Vacations Unlimited - 47 jobs

General supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The Reception Representative will represent Bluegreen professionally at all times in both appearance and communication with guests and fellow associates. Greet all guests in a warm and professional manner. Understand and follow all processes as outlined in the Guest Training Manual SOP. Maintain a positive working relationship with Sales, Marketing and Admin. Distribute and collect Guest Registration Forms assisting guests with any questions they may have. Accurately assign guests to a Sales Representative in the order they arrive. Ensure all information is updated in Concierge from the guest registration within a timely fashion. Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed. Requirements: High school diploma or equivalent 1 year of general office experience. Ability to type 45 wpm 1 year Customer Service experience Intermediate knowledge of MS Office applications Must be willing to work weekends Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (“Bluegreen”) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.

$1,000 RETENTION BONUS! The Guest Service Representative will assist our guests with reservations, checking in and out of the hotel, and informing players of new promotions. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for completing transactions such as: registering hotel guests and assigning rooms, guests and player account maintenance, signing up new members, coupon redemption, awarding comps, and describing benefits of membership to qualified members. Greet all guests and determine how to best assist them. Issue room keys to guests at check-in Blocks rooms for groups, VIPs, and casino departments. Respond to all guest inquiries. Provide guest satisfaction through assistance, direction and information. Resolve complaints to ensure guest satisfaction. Assist with casino events and promotions, as required. Handles a cash bank. Other related duties as assigned. SUPERVISORY RESPONSIBILITIES None. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. EDUCATION and/or EXPERIENCE High school diploma or GED required. Experience in a front desk or players' club role in a similarly sized property strongly preferred. CERTIFICATES, LICENSES, REGISTRATIONS No requirements. LANGUAGE SKILLS Must be able to effectively communicate in English. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. COMPUTER SKILLS Knowledge of the Property Management System LMS is strongly preferred. Microsoft Office skills required.

BILINGUAL IS A PLUS Primary Duties and Responsibilities: All job functions are expected to be maintained during weekly schedule. The employee must arrive on time to address customer phone calls and visits. Dress code is business casual. • Manage front desk activities. o Answer phone in a timely and friendly manner and transfer as needed o Take accurate messages o Greet customers and escort to closing rooms • Manage incoming and outgoing mail • Collect earnest money via mail or by person and deliver to appropriate source • Handle special assignments as deemed necessary by manager • Maintain appearance of front office space • Order and inventory office supplies on a weekly basis • Assist with group inbox - data entry, assigning emails, other duties as needed Qualifications: • One year of administrative/reception work is required • High School Diploma or equivalent • Bilingual (Spanish) highly sought • Background in customer service and office environment is preferred • Able to follow all company procedures and policies including meeting the company customer service expectations • Experience using Microsoft Word, Outlook, Adobe • Candidate should be dependable, reliable and prompt. If you are not a person that can make it to work on time, please do not apply! Skills: • Strong oral and written communication skills • Exceptional customer service • Effective listening skills • Able to multi-task *All applicants will be subject to a background check.

Primary Duties and Responsibilities: All job functions are expected to be maintained during weekly schedule. The employee must arrive on time to address customer phone calls and visits. Dress code is business casual. • Manage front desk activities. o Answer phone in a timely and friendly manner and transfer as needed o Take accurate messages o Greet customers and escort to closing rooms • Manage incoming and outgoing mail • Collect earnest money via mail or by person and deliver to appropriate source • Handle special assignments as deemed necessary by manager • Maintain appearance of front office space • Order and inventory office supplies on a weekly basis • Assist with group inbox - data entry, assigning emails, other duties as needed Qualifications: • One year of administrative/reception work is required • High School Diploma or equivalent • Bilingual (Spanish) highly sought • Background in customer service and office environment is preferred • Able to follow all company procedures and policies including meeting the company customer service expectations • Experience using Microsoft Word, Outlook, Adobe • Candidate should be dependable, reliable and prompt. If you are not a person that can make it to work on time, please do not apply! Skills: • Strong oral and written communication skills • Exceptional customer service • Effective listening skills • Able to multi-task *All applicants will be subject to a background check.

Job DescriptionDescription: Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff. PREREQUISITES Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. Experience in service, sales, telesales or guest relations type of industry preferred High school diploma or equivalent of same SUMMARY OF ESSENTIAL JOB FUNCTIONS Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted. Must be able to stand for eight hours, bend, stretch, reach. Must be able to see and hear. Must be able to communicate with other associates and/or guests. Requirements: REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge: Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts. Frequent Stay Program Reservations procedures including cancellations and “walking” guest Phone etiquette and answering procedures Area shopping, dining, entertainment and travel directions to assist guest inquiries. Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events. Manager on Duty functions when necessary or as scheduled Skills: Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change. Proficient in written and verbal English Problem solving and conflict resolution skills Abilities: Multi task, remain associate and guest service centric. Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books. Assist with guest issues with professionalism, maintaining hospitable attitude SPECIFIC RESPONSIBILITIES Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible. Promote and sell services/amenities of the hotel. Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products. Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual. Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas. Check all credit cards for validity before the end of the shift. Learn and utilize PMS. Ensure all cash, check and miscellaneous departments are in balance at shifts end. Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction. Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc. Have a thorough working knowledge of emergency procedures. Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately. Report any unusual occurrences or request to the manager. Maintain certification from a responsible Utilize Service Recovery Log and other necessary communication logs from shift to shift. Maintain stock/cleanliness in the market area. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards. Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage. WORKING CONDITIONS/SPECIAL REQUIREMENTS This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work. Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends. POSITIONS FOR POSSIBLE ADVANCEMENT Assistant General Manager Guest Service Manager Guest Service Supervisor Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Job Description Schedule: 7:00 AM - 3:00 PM We're looking for a warm, service-oriented Innkeeper to join our team. In this hybrid role, you'll start your day preparing and delivering breakfast. In the afternoon, you'll transition to housekeeping duties, including room resets and laundry to prepare for incoming guests. The ideal candidate is personable, proactive, detail-oriented, and thrives in a hospitality-focused environment. Strong communication skills and a genuine love for guest interaction are essential. This position is independent working, so you must be self-motivated and efficient. Compensation: $20 hourly plus tips Responsibilities: Preparing and presenting a simple breakfast service Engaging warmly with guests Assisting with check-outs and answering guest questions Monitoring cleanliness and guest-readiness of common areas Completing housekeeping tasks, including guest room turnovers and laundry Qualifications: Excellent time management skills, organizational skills, customer service skills, and interpersonal skills About Company Blind Tiger is a one-of-a-kind guest house and social gathering space in an updated nineteenth-century home located in the heart of one of the country's most happening small cities. Blind Tiger is designed to make you feel like a true Portlander. With the help of some of the city's most influential tastemakers, Blind Tiger's hosts provide access to unique perspectives on how to best explore Portland, Maine. From restaurants to shops and galleries, staying at Blind Tiger will allow you to escape the guesswork and enjoy the journey. Nestled between Portland's West End neighborhood and the happening Old Port, Blind Tiger is only a short walk from everything this cool little city has to offer.

Why Collins Vision: Do you have experience in the Medical Front Office field? Want to join forces with one of the fastest growing Ophthalmology Practices in Southwest Florida? Look no further, your next career could be at Collins Vision! Our staff work in an exciting, fast-paced environment that values positive, motivated, compassionate, forward-thinking people. They are part of a culture that demands hard work - and rewards it with highly competitive benefits and personal and professional growth opportunities. We are currently looking for a Medical Front Office Agent to join our team! This role performs check-in, check-out and scheduling services. THIS POSITION WILL REQUIRE TRAVEL WITHIN THE SWFL AREA. CANDIDATE MUST HAVE RELIABLE TRANSPORTATION AND HAVE THE ABILITY TO WORK TO ANY OF OUR OFFICES LOCATED IN EITHER NAPLES, FT. MYERS OR PUNTA GORDA. A SNAPSHOT OF THE ROLE: We are seeking a full-time, experienced MEDICAL Front Office Agent who has an “eye” for detail and a desire to grow in the world of Ophthalmology. The ideal candidate will be patient-focused and a team player. THE PERKS THAT SET US APART: Competitive compensation and ability to advance career within a growing organization A comprehensive benefits package with multiple plans that are Employer-Contributed Employer paid Short Term Disability and Life Insurance Company Vision Discounts on eyewear, retail products and surgical and cosmetic procedures Ongoing Training and Continuing Education Reimbursement 401(k) Retirement Savings Program with employer matching PTO accrual that accelerates with tenure Regular internal and external Team Building opportunities and a welcoming and supportive team atmosphere Mileage reimbursement for travel WHAT POWERS YOUR SUCCESS: High School Diploma Medical Office Experience; minimum 1-year Ophthalmology Office Experience, preferable Strong Customer Service skills; minimum 1 year Call Center Experience, helpful Passionate desire to be a part of a growing organization and contribute to the overall success of the team Strong organizational skills with great attention to detail Ability to work as a team member Manage multiple tasks simultaneously Empathetic with patients' needs and concerns Excel under pressure Ability and willingness to be flexible and work in multiple locations YOUR DAY-TO-DAY RESPONSIBILITIES: Responsible for patient check-in or check-out, greeting everyone in a pleasant and professional manner. Track patients in the reception area and communicate with them, as needed. Evaluate chart to verify information has been received, completed, and signatures obtained. Enter all new patient demographic & insurance information into the computer as well as verify coverage & benefits and ensure that proper authorization or referral has been received. Answer phones and schedule appointments for callers and be able to provide accurate practice information Document no-show appointments: reschedule and send follow-up letters as needed. Review fee sheets for correct charges and diagnosis marked; enter information into computer and collect fee for services. Schedule return appointments for follow-up, as necessary Schedule patients for transfer of care and any required diagnostic testing. Explain all fees and patient financial responsibility. The above statements are intended to describe the general nature and level of work being performed by individuals in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Collins Vision reserves the right to modify, add, or remove duties as necessary. EQUAL OPPORTUNITY EMPLOYER STATEMENT: Collins Vision is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Description Why Collins Vision: Do you have experience in the Medical Front Office field? Want to join forces with one of the fastest growing Ophthalmology Practices in Southwest Florida? Look no further, your next career could be at Collins Vision! Our staff work in an exciting, fast-paced environment that values positive, motivated, compassionate, forward-thinking people. They are part of a culture that demands hard work - and rewards it with highly competitive benefits and personal and professional growth opportunities. We are currently looking for a Medical Front Office Agent to join our team! This role performs check-in, check-out and scheduling services. THIS POSITION WILL REQUIRE TRAVEL WITHIN THE SWFL AREA. CANDIDATE MUST HAVE RELIABLE TRANSPORTATION AND HAVE THE ABILITY TO WORK TO ANY OF OUR OFFICES LOCATED IN EITHER NAPLES, FT. MYERS OR PUNTA GORDA. A SNAPSHOT OF THE ROLE: We are seeking a full-time, experienced MEDICAL Front Office Agent who has an “eye” for detail and a desire to grow in the world of Ophthalmology. The ideal candidate will be patient-focused and a team player. THE PERKS THAT SET US APART: Competitive compensation and ability to advance career within a growing organization A comprehensive benefits package with multiple plans that are Employer-Contributed Employer paid Short Term Disability and Life Insurance Company Vision Discounts on eyewear, retail products and surgical and cosmetic procedures Ongoing Training and Continuing Education Reimbursement 401(k) Retirement Savings Program with employer matching PTO accrual that accelerates with tenure Regular internal and external Team Building opportunities and a welcoming and supportive team atmosphere Mileage reimbursement for travel WHAT POWERS YOUR SUCCESS: High School Diploma Medical Office Experience; minimum 1-year Ophthalmology Office Experience, preferable Strong Customer Service skills; minimum 1 year Call Center Experience, helpful Passionate desire to be a part of a growing organization and contribute to the overall success of the team Strong organizational skills with great attention to detail Ability to work as a team member Manage multiple tasks simultaneously Empathetic with patients' needs and concerns Excel under pressure Ability and willingness to be flexible and work in multiple locations YOUR DAY-TO-DAY RESPONSIBILITIES: Responsible for patient check-in or check-out, greeting everyone in a pleasant and professional manner. Track patients in the reception area and communicate with them, as needed. Evaluate chart to verify information has been received, completed, and signatures obtained. Enter all new patient demographic & insurance information into the computer as well as verify coverage & benefits and ensure that proper authorization or referral has been received. Answer phones and schedule appointments for callers and be able to provide accurate practice information Document no-show appointments: reschedule and send follow-up letters as needed. Review fee sheets for correct charges and diagnosis marked; enter information into computer and collect fee for services. Schedule return appointments for follow-up, as necessary Schedule patients for transfer of care and any required diagnostic testing. Explain all fees and patient financial responsibility. The above statements are intended to describe the general nature and level of work being performed by individuals in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Collins Vision reserves the right to modify, add, or remove duties as necessary. EQUAL OPPORTUNITY EMPLOYER STATEMENT: Collins Vision is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

*$500 Sign-on Bonus. You will receive $250 upon a successful 90 day completion and $250 upon 180 day completion of employment. Ensure the guest experience is seamless during the arrival and departure process and throughout the stay. Acquaints each guest with room and features. EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS Completes VIP registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Ensures guest knows location of room, and arranges for associate to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Work with Leader to ensure rooms and services are correctly accounted for within guest statement. Properly accounts for complimentary services provided by the resort, for the guest. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates. Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to understand requests, responds with appropriate action and provides accurate information such on outlet hours, special VIP programs, events, etc. Receives special requests from guests, and forwards requests to appropriate associates for decisions and actions. Establish food safety/sanitation standards in compliance with federal and state regulations. Promptly answers the telephone and web inquiries. Inputs messages into the computer and tells other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items as requested. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy resort activity. Plans and implements detailed steps by using experienced judgment and discretion. Other Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort. Regular attendance in conformance with the standards, which may be established by Trump National Doral - Miami from time to time, is essential to the successful performance of this position. Due to the industry that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in Operations will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained Assimilate into Trump National Doral - Miami Culture Standards through understanding, supporting and participating in all elements of our Trump Cornerstones. Demonstrate working knowledge of the service standards. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Attempts to communicate with guest in guest's native language. Remains calm and alert, especially during emergency and/or heavy resort activity, and resolve complications such as location changes or credit issues. Summons associates to escort guests to/from their rooms as appropriate. Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest. Operates various office machines. PHYSICAL REQUIREMENTS: Frequency Key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours Physical Activity Frequency Sitting Occasional Walking, standing Constant Crouching/Bending/Stooping Occasional Pushing/Pulling Occasional Stooping Constant Lifting and carrying Occasional up to 20 pounds. Reaching Constant Grasping Constant Talking Constant Hearing Constant Near Vision Constant Far Vision Constant Smell Rare Travel Rare OTHER DUTIES: Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the cultural standards. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. QUALIFICATION STANDARDS EDUCATION High school graduate or equivalent required. Four year college degree preferred. EXPERIENCE One to two years of prior guest service experience are preferred. Prior hospitality experience also preferred. Ability to speak multiple languages is desirable. GROOMING All associates must maintain a neat, clean and well-groomed appearance (specific standards available). Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Are you a people person with a passion for providing exceptional service? Holiday Inn - College Drive, Baton Rouge, is looking for a Guest Services Representative to join our team in beautiful Baton Rouge, LA. As part of our welcoming team, you'll be the face of our hotel, ensuring guests have a memorable stay from check-in to check-out. With a competitive hourly salary of $14 - $16, you'll have the opportunity to showcase your customer service skills in a fast-paced environment. Join us in creating a warm and inviting atmosphere where every guest feels valued and cared for. Apply now and be part of our hospitality family at Holiday Inn - College Drive, Baton Rouge. Compensation: $14 - $16 hourly Responsibilities: Greet and welcome guests upon arrival with a friendly and professional demeanor Assist guests with check-in and check-out procedures efficiently and accurately Respond to guest inquiries and provide information about hotel facilities and services Handle guest requests and complaints promptly and in accordance with hotel policies Maintain a clean and organized lobby area to enhance the overall guest experience Qualifications: Excellent verbal communication skills Computer skills Problem-solving skills Active listening skills Personal accountability skills About Company We offer an appealing atmosphere and welcome a wide variety of guests from many different backgrounds. From business travelers to sports enthusiasts and conference attendees, our guests have a range of reasons to travel to Baton Rouge. We strive to give each of them a positive impression, starting with their interactions with associates of our hotel.

Are you a people person with a passion for providing exceptional service? Holiday Inn - College Drive, Baton Rouge, is looking for a Guest Services Representative to join our team in beautiful Baton Rouge, LA. As part of our welcoming team, you'll be the face of our hotel, ensuring guests have a memorable stay from check-in to check-out. With a competitive hourly salary of $14 - $16, you'll have the opportunity to showcase your customer service skills in a fast-paced environment. Join us in creating a warm and inviting atmosphere where every guest feels valued and cared for. Apply now and be part of our hospitality family at Holiday Inn - College Drive, Baton Rouge. Greet and welcome guests upon arrival with a friendly and professional demeanor Assist guests with check-in and check-out procedures efficiently and accurately Respond to guest inquiries and provide information about hotel facilities and services Handle guest requests and complaints promptly and in accordance with hotel policies Maintain a clean and organized lobby area to enhance the overall guest experience Excellent verbal communication skills Computer skills Problem-solving skills Active listening skills Personal accountability skills

WHAT YOU WILL ACCOMPLISH * Maintain cleanliness and tidiness in all public areas of the hotel, including lobbies, restrooms, and all public areas. * Restock supplies and amenities in public areas as needed to ensure guest satisfaction. * Assist with the setup and breakdown of events and activities held in public areas and cleaning meeting spaces. * Promptly report any maintenance issues or safety hazards to the appropriate personnel. * Deliver outstanding customer service to guests and colleagues by being courteous, helpful, and attentive. * Adhere to all safety and sanitation protocols to uphold the resort's standards. * Fulfill other duties as assigned by management to support the smooth operation of the hotel. * Must wear non-slip, oil resistant shoes. Follows all safety policies and procedures. Acts on reports of potential safety issues or whenever observed and takes immediate action to resolve in emergency situations. OSHA laws required the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS. * WHAT YOU WILL BRING · Previous experience in hospitality or customer service is advantageous. · Ability to thrive in a dynamic environment and manage multiple tasks efficiently. · Strong attention to detail and a dedication to delivering excellence in service. · Flexibility to work weekends and holidays as required by the resort's schedule. · Maintain a polished and professional demeanor at all times. · Excellent communication skills and a friendly disposition to interact positively with guests and colleagues. GREAT IF YOU HAVE · One-Two years prior equivalent experience required. Hotel experience preferred. · CRP/first aid certification. · Bilingual (Spanish/English) PHYSICAL REQUIREMENTS: While performing the duties of the job the team member regularly stands and walks for sustained periods of time. Works at a quick pace, maneuvering between activities occurring simultaneously. The team member regularly grasps objects such as plate ware and food trays. The team member frequently feels the temperature of objects such as extremely hot glassware and plate ware. The team member regularly reaches by extending hand(s) and arm(s) in any direction while serving and performing other essential functions of the job. The team member occasionally stoops, kneels and crouches. The team member frequently talks when communicating with guests and/or kitchen staff. The team member frequently needs to hear voices while taking orders and interacting with guests and/or kitchen staff. The team member is frequently alerted of a coworker's presence from behind to avoid accidents. The team member tastes all dishes each day to be able to relay menu information to guests and/or servers. Many aromas and smells are present in the kitchen and dining areas. Balance is frequently required to prevent falling when walking, standing, moving or carrying plates, beverages and food items. The team member occasionally pushes and pulls carts and furniture. Lifting is regularly required to prepare dining areas, serve food and beverages. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move items such as plates, coffee trays and dishes. Frequently transports food or trays while walking. The team member is required to have close visual acuity to prepare and cook food and move around the kitchen. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. The team member is subject to environmental conditions found working inside. The team member is occasionally subject to extreme heat, with temperatures above 100 degrees while moving around in the kitchen. Occasionally subject to extreme cold when working in refrigerated areas. The team member is occasionally subject to loud noise while working in or around the kitchen areas. The team member is subject to hazards which includes proximity to moving mechanical parts, equipment found in kitchens and food service areas, sharp objects, and exposure to cleaning chemicals. Other hazards may include slick floors and hot plate ware or glassware. The team member is occasionally subject to atmospheric condition such as fumes, odors, or dusts. The team member is required to function in crowded or narrow aisles, passageways or work areas in the kitchen. (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description Why Collins Vision: Do you have experience in the Medical Front Office field? Want to join forces with one of the fastest growing Ophthalmology Practices in Southwest Florida? Look no further, your next career could be at Collins Vision! Our staff work in an exciting, fast-paced environment that values positive, motivated, compassionate, forward-thinking people. They are part of a culture that demands hard work - and rewards it with highly competitive benefits and personal and professional growth opportunities. We are currently looking for a Medical Front Office Agent to join our team! This role performs check-in, check-out and scheduling services. THIS POSITION WILL REQUIRE TRAVEL WITHIN THE SWFL AREA. CANDIDATE MUST HAVE RELIABLE TRANSPORTATION AND HAVE THE ABILITY TO WORK TO ANY OF OUR OFFICES LOCATED IN EITHER NAPLES, FT. MYERS OR PUNTA GORDA. A SNAPSHOT OF THE ROLE: We are seeking a full-time, experienced MEDICAL Front Office Agent who has an “eye” for detail and a desire to grow in the world of Ophthalmology. The ideal candidate will be patient-focused and a team player. THE PERKS THAT SET US APART: Competitive compensation and ability to advance career within a growing organization A comprehensive benefits package with multiple plans that are Employer-Contributed Employer paid Short Term Disability and Life Insurance Company Vision Discounts on eyewear, retail products and surgical and cosmetic procedures Ongoing Training and Continuing Education Reimbursement 401(k) Retirement Savings Program with employer matching PTO accrual that accelerates with tenure Regular internal and external Team Building opportunities and a welcoming and supportive team atmosphere Mileage reimbursement for travel WHAT POWERS YOUR SUCCESS: High School Diploma Medical Office Experience; minimum 1-year Ophthalmology Office Experience, preferable Strong Customer Service skills; minimum 1 year Call Center Experience, helpful Passionate desire to be a part of a growing organization and contribute to the overall success of the team Strong organizational skills with great attention to detail Ability to work as a team member Manage multiple tasks simultaneously Empathetic with patients' needs and concerns Excel under pressure Ability and willingness to be flexible and work in multiple locations YOUR DAY-TO-DAY RESPONSIBILITIES: Responsible for patient check-in or check-out, greeting everyone in a pleasant and professional manner. Track patients in the reception area and communicate with them, as needed. Evaluate chart to verify information has been received, completed, and signatures obtained. Enter all new patient demographic & insurance information into the computer as well as verify coverage & benefits and ensure that proper authorization or referral has been received. Answer phones and schedule appointments for callers and be able to provide accurate practice information Document no-show appointments: reschedule and send follow-up letters as needed. Review fee sheets for correct charges and diagnosis marked; enter information into computer and collect fee for services. Schedule return appointments for follow-up, as necessary Schedule patients for transfer of care and any required diagnostic testing. Explain all fees and patient financial responsibility. The above statements are intended to describe the general nature and level of work being performed by individuals in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Collins Vision reserves the right to modify, add, or remove duties as necessary. EQUAL OPPORTUNITY EMPLOYER STATEMENT: Collins Vision is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Position Type: Full-Time Non-Exempt Compensation: $23.00 - $26.50/hour DOE Schedule: Flexible About the Role: As a Guest Services Representative at Breckenridge Grand Vacations (BGV), you are the very embodiment of our Sharing Smiles philosophy, serving as the first and most important point of contact for guests beginning their journey with us. You are more than a team member; you are the welcoming heart of our sales gallery and a pivotal force in creating the unforgettable experiences that define our brand. At BGV, Summit County's largest private employer, we cultivate a culture of joy, connection, and community impact for our Owners, Guests, 650+ employees, and beyond. In this guest-facing role, you'll be the cornerstone of our sales team's success, orchestrating seamless tour coordination, delivering exceptional service, and supporting the journey that turns guests into lifelong owners all from the breathtaking Rockies, where mountain living meets purpose-driven work. We're looking for a high-energy, adaptable professional who thrives on human connection, excels in a dynamic environment, and lives to Share Smiles within a workplace consistently celebrated as a Top National Employer (Denver Post, USA Today). At BGV, this role isn't just about managing a front desk; it's about being a genuine ambassador of joy and optimism. Your work ensures every interaction is an opportunity to connect, delight, and build lasting relationships. If you're ready to turn your passion for service into our mission of Sharing Smiles, join us in shaping the future of Grand Vacations where your positive energy powers not only business success, but a thriving community. Key Responsibilities: * Welcome and engage all guests and owners with warmth and professionalism as the first impression of the sales gallery. * Clearly communicate the benefits of touring with a sales agent and expertly coordinate daily tour schedules and manifests. * Manage front desk operations, including opening/closing procedures, maintaining a clean and organized workspace, and stocking supplies. * Provide comprehensive administrative and sales support, including data entry, generating reports, creating owner cards, and managing marketing materials. * Prepare, distribute, and manage inventory of tour gifts. * Resolve guest scheduling inquiries and concerns per our "End of the Line" service philosophy. * Uphold all company core standards, hospitality protocols, and booking policies. Requirements * High school diploma or equivalent. * Prior customer service experience in hospitality, sales, or a related field. * Exceptional verbal and written communication skills with a professional and friendly demeanor. * Proficiency with Microsoft Office and the ability to quickly learn new software systems. * Strong problem-solving skills and composure under pressure. * Ability to work a flexible schedule, including weekends and holidays. Preferred Qualifications: * Previous experience in a resort, hotel front desk, or sales support environment. * Strong organizational and multitasking abilities. Career Advancement Pathway Guest Services Representatives may advance to Guest Services Representative II ($24.00-$27.63/hour) after 90 days by demonstrating proficiency in four core areas: Tour Coordination & TSW Systems, Cross-Property Operations, Premium & Inventory Management, and Leadership & Administration. Promotion is earned by successfully completing a Skills Validation Checklist, verified through supervisor signoffs and hands-on demonstrations. 1. Tour Coordination & TSW Systems Shadow Tour Coordinators for 3 months: * Understand availability & booking policies. * Assist TCs with policy questions. * Perform TC tasks weekly with little to no error. Complete 14-day pre-assigns 8x over 2 months: * Print pre-arrivals every Monday. * Identify pre-assigns per manual requirements * Ensure all add-ons are assigned. * Completely fill in all tour details on the manifest. * Train new hires on tours with no booker. 2. Cross-Property Operations Complete shadow shifts across all departments (3-month period): * GC8 Front Desk (2+ hrs.): Understand reservations/check-ins. * OPC (2+ hrs.): Understand tour creation & gifting. * Concierge (2+ hrs.): Understand qualifications for owners/non-owners. * MGS (1-2 hrs.): Understand booking stays & tours over phone. * Owner Relations (1-2 hrs.): Listen to owner calls & recap issues. * Contracts (1-2 hrs.): Sit with Contract Writer and CVR. Verification: Recap learnings for the team and ability to train others. 3. Premium & Inventory Management Perform monthly premium audits for 3 months. * Count all premier jackets for inventory accuracy. * Call out discrepancies and advise on purchases. * Review Teams weekly for missing transactions. * Ensure safe is adequately stocked. Verification: 100% monthly inventory accuracy. 4. Leadership & Administration Demonstrate advanced leadership skills: * Make sound decisions based on tour flow and availability. * Lead Sunday SGS Front Desk touch base meetings. * Email weekend recap issues & follow-ups to leadership. * Follow up Monday on outstanding guest/team issues. * Assist and guide team members without taking over. * Follow training plans for new hires. Verification: Supervisor observation and error-free performance. Compensation & Benefits: * Health, vision, and dental insurance plans * Company-paid life insurance coverage * Voluntary Life and Accidental Death/Dismemberment Insurance * HSA and FSA-Dependent Care Accounts * Retirement plan * Generous paid time off (PTO) and sick leave to support work-life balance * Volunteer Time Off - Paid opportunities to give back to Summit County * Bereavement leave * Biannual bonuses * Tuition Reimbursement Program * Employee Wellness programs to support physical and mental health * Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners' program About Our Company: Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home. Applications will be accepted until January 12, 2025. We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.

Position Type: Full-Time Non-Exempt Compensation: $23.00 - $26.50/hour DOE Schedule: Flexible About the Role: As a Guest Services Representative at Breckenridge Grand Vacations (BGV), you are the very embodiment of our Sharing Smiles philosophy, serving as the first and most important point of contact for guests beginning their journey with us. You are more than a team member; you are the welcoming heart of our sales gallery and a pivotal force in creating the unforgettable experiences that define our brand. At BGV, Summit County's largest private employer, we cultivate a culture of joy, connection, and community impact for our Owners, Guests, 650+ employees, and beyond. In this guest-facing role, you'll be the cornerstone of our sales team's success, orchestrating seamless tour coordination, delivering exceptional service, and supporting the journey that turns guests into lifelong owners all from the breathtaking Rockies, where mountain living meets purpose-driven work. We're looking for a high-energy, adaptable professional who thrives on human connection, excels in a dynamic environment, and lives to Share Smiles within a workplace consistently celebrated as a Top National Employer (Denver Post, USA Today). At BGV, this role isn't just about managing a front desk; it's about being a genuine ambassador of joy and optimism. Your work ensures every interaction is an opportunity to connect, delight, and build lasting relationships. If you're ready to turn your passion for service into our mission of Sharing Smiles, join us in shaping the future of Grand Vacations where your positive energy powers not only business success, but a thriving community. Key Responsibilities: Welcome and engage all guests and owners with warmth and professionalism as the first impression of the sales gallery. Clearly communicate the benefits of touring with a sales agent and expertly coordinate daily tour schedules and manifests. Manage front desk operations, including opening/closing procedures, maintaining a clean and organized workspace, and stocking supplies. Provide comprehensive administrative and sales support, including data entry, generating reports, creating owner cards, and managing marketing materials. Prepare, distribute, and manage inventory of tour gifts. Resolve guest scheduling inquiries and concerns per our "End of the Line" service philosophy. Uphold all company core standards, hospitality protocols, and booking policies. Requirements High school diploma or equivalent. Prior customer service experience in hospitality, sales, or a related field. Exceptional verbal and written communication skills with a professional and friendly demeanor. Proficiency with Microsoft Office and the ability to quickly learn new software systems. Strong problem-solving skills and composure under pressure. Ability to work a flexible schedule, including weekends and holidays. Preferred Qualifications: Previous experience in a resort, hotel front desk, or sales support environment. Strong organizational and multitasking abilities. Career Advancement Pathway Guest Services Representatives may advance to Guest Services Representative II ($24.00-$27.63/hour) after 90 days by demonstrating proficiency in four core areas: Tour Coordination & TSW Systems, Cross-Property Operations, Premium & Inventory Management, and Leadership & Administration. Promotion is earned by successfully completing a Skills Validation Checklist, verified through supervisor signoffs and hands-on demonstrations. 1. Tour Coordination & TSW Systems Shadow Tour Coordinators for 3 months: Understand availability & booking policies. Assist TCs with policy questions. Perform TC tasks weekly with little to no error. Complete 14-day pre-assigns 8x over 2 months: Print pre-arrivals every Monday. Identify pre-assigns per manual requirements Ensure all add-ons are assigned. Completely fill in all tour details on the manifest. Train new hires on tours with no booker. 2. Cross-Property Operations Complete shadow shifts across all departments (3-month period): GC8 Front Desk (2+ hrs.): Understand reservations/check-ins. OPC (2+ hrs.): Understand tour creation & gifting. Concierge (2+ hrs.): Understand qualifications for owners/non-owners. MGS (1-2 hrs.): Understand booking stays & tours over phone. Owner Relations (1-2 hrs.): Listen to owner calls & recap issues. Contracts (1-2 hrs.): Sit with Contract Writer and CVR. Verification: Recap learnings for the team and ability to train others. 3. Premium & Inventory Management Perform monthly premium audits for 3 months. Count all premier jackets for inventory accuracy. Call out discrepancies and advise on purchases. Review Teams weekly for missing transactions. Ensure safe is adequately stocked. Verification: 100% monthly inventory accuracy. 4. Leadership & Administration Demonstrate advanced leadership skills: Make sound decisions based on tour flow and availability. Lead Sunday SGS Front Desk touch base meetings. Email weekend recap issues & follow-ups to leadership. Follow up Monday on outstanding guest/team issues. Assist and guide team members without taking over. Follow training plans for new hires. Verification: Supervisor observation and error-free performance. Compensation & Benefits: Health, vision, and dental insurance plans Company-paid life insurance coverage Voluntary Life and Accidental Death/Dismemberment Insurance HSA and FSA-Dependent Care Accounts Retirement plan Generous paid time off (PTO) and sick leave to support work-life balance Volunteer Time Off - Paid opportunities to give back to Summit County Bereavement leave Biannual bonuses Tuition Reimbursement Program Employee Wellness programs to support physical and mental health Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners' program About Our Company: Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home. Applications will be accepted until January 12, 2025. We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.

Job Description Why Collins Vision: Do you have experience in the Medical Front Office field? Want to join forces with one of the fastest growing Ophthalmology Practices in Southwest Florida? Look no further, your next career could be at Collins Vision! Our staff work in an exciting, fast-paced environment that values positive, motivated, compassionate, forward-thinking people. They are part of a culture that demands hard work - and rewards it with highly competitive benefits and personal and professional growth opportunities. We are currently looking for a Medical Front Office Agent to join our team! This role performs check-in, check-out and scheduling services. THIS POSITION WILL REQUIRE TRAVEL WITHIN THE SWFL AREA. CANDIDATE MUST HAVE RELIABLE TRANSPORTATION AND HAVE THE ABILITY TO WORK TO ANY OF OUR OFFICES LOCATED IN EITHER NAPLES, FT. MYERS OR PUNTA GORDA. A SNAPSHOT OF THE ROLE: We are seeking a full-time, experienced MEDICAL Front Office Agent who has an “eye” for detail and a desire to grow in the world of Ophthalmology. The ideal candidate will be patient-focused and a team player. THE PERKS THAT SET US APART: Competitive compensation and ability to advance career within a growing organization A comprehensive benefits package with multiple plans that are Employer-Contributed Employer paid Short Term Disability and Life Insurance Company Vision Discounts on eyewear, retail products and surgical and cosmetic procedures Ongoing Training and Continuing Education Reimbursement 401(k) Retirement Savings Program with employer matching PTO accrual that accelerates with tenure Regular internal and external Team Building opportunities and a welcoming and supportive team atmosphere Mileage reimbursement for travel WHAT POWERS YOUR SUCCESS: High School Diploma Medical Office Experience; minimum 1-year Ophthalmology Office Experience, preferable Strong Customer Service skills; minimum 1 year Call Center Experience, helpful Passionate desire to be a part of a growing organization and contribute to the overall success of the team Strong organizational skills with great attention to detail Ability to work as a team member Manage multiple tasks simultaneously Empathetic with patients' needs and concerns Excel under pressure Ability and willingness to be flexible and work in multiple locations YOUR DAY-TO-DAY RESPONSIBILITIES: Responsible for patient check-in or check-out, greeting everyone in a pleasant and professional manner. Track patients in the reception area and communicate with them, as needed. Evaluate chart to verify information has been received, completed, and signatures obtained. Enter all new patient demographic & insurance information into the computer as well as verify coverage & benefits and ensure that proper authorization or referral has been received. Answer phones and schedule appointments for callers and be able to provide accurate practice information Document no-show appointments: reschedule and send follow-up letters as needed. Review fee sheets for correct charges and diagnosis marked; enter information into computer and collect fee for services. Schedule return appointments for follow-up, as necessary Schedule patients for transfer of care and any required diagnostic testing. Explain all fees and patient financial responsibility. The above statements are intended to describe the general nature and level of work being performed by individuals in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Collins Vision reserves the right to modify, add, or remove duties as necessary. EQUAL OPPORTUNITY EMPLOYER STATEMENT: Collins Vision is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We are currently looking to hire exceptional customer focused individuals to join our team as Front Desk Attendants within Guest Services. Guest Services Front Desk Attendants will serve as an integral staple in welcoming and assisting our rink guests at City National Arena. Primary Responsibilities: Greets, registers guests in programs, check-in people for skating, assists with requests in an efficient, warm, and friendly manner Sort, log, and sign for incoming mail and messages Records and communicates guests' special requests and problems to the appropriate department and ensures they are addressed in a timely and acceptable manner Answers the City National Arena general line and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures Check the City National Arena voicemail and email Knows general information and pricing of all City National Arena Programs. Also needs to know program beginning and end dates, as well as when sign-ups begin and end for those programs Maintains the cleanliness and organization of the front desk area Will have the opportunity to work in other areas of City National Arena including but not limited to Birthday Party Host/Hostess Key Competencies and Experience: High School diploma or equivalent Highly organized and detail-oriented and able to thrive in a fast-paced, intense environment Exhibit exceptional customer service Excellent verbal and written communication skills Ability to demonstrate a flexible can-do attitude Self-starter, pro-active, highly motivated Schedule Overview:The schedule may vary. Candidates must be prepared to work nights, weekends and holidays.Our Culture: No Ego, 'We' not 'Me' approach to everything we do Positive Energy Relentless work ethic Always advance We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Greets, registers guests in programs, check-in people for skating, assist with request in an efficient, warm, and friendly manner; Sort, log and sign for incoming mail and messages; Records and communicates guests' special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner; Answers the general line and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures; Checks the voicemail and emails. Knows general information and pricing of all programs. Also needs to know program beginning and end dates, as well as sign-ups begin and end dates for those programs; Maintains the cleanliness and organization of the front desk area; and Other duties as assigned from time to time.

Join the team at 45 Madison Apartments in Kansas City, MO as a Leasing Representative and play a key role in creating a welcoming, high-performing apartment community. This role is ideal for someone who thrives in a fast-paced, sales-driven environment and enjoys building strong relationships with prospects and residents. Responsibilities Serve as the first point of contact for prospects, residents, and guests Conduct tours, highlight community features, and close leases to meet occupancy goals Manage the full leasing process: applications, verifications, move-ins, renewals, and move-outs Maintain daily communication with prospects and follow up using CRM tools Deliver excellent resident service and coordinate with maintenance on service requests Ensure models, common areas, and vacant units are market-ready and presentable Complete leasing paperwork, collect deposits and rent, and prepare required reports Assist with community events, marketing initiatives, and market surveys Uphold all policies, laws, and regulations including Fair Housing and ADA Qualifications 2+ years of sales, leasing, or hospitality experience Strong customer service and communication skills Highly organized with attention to detail and deadlines Proficient in Microsoft Office; Yardi or CRM experience preferred High school diploma or equivalent required; college degree preferred Ability to work weekends, evenings, and flexible hours as needed Willingness to float between properties if required Why Join Us? Competitive pay with up to $2,000/year in quarterly bonuses $100 leasing commissions, and $50 transfer commissions 70% company-paid medical premiums + HSA options Robust PTO, 14+ paid holidays, and paid parental leave Rent discounts + employee savings programs Free virtual therapy and wellness resources Paid training, certifications, and opportunities for advancement Supportive, team-focused culture that invests in your growth leasing agent leasing consultant real estate property hospitality sales