Senior Director jobs at BMI Companies - 162 jobs

128865 Zurich North America is currently looking for an experienced VP Liability Underwriting Officer. This position reports to the VP Casualty Lines, Underwriting Officer and our preference is for the individual to be located in any of our offices in the United States on a hybrid basis. The VP Liability Underwriting Officer is a key role responsible for guiding Zurich North America's liability underwriting strategy and execution. This role leads a team of underwriters and is responsible for setting, maintaining, and evolving underwriting standards, guidelines, appetite, and authority levels. The role ensures disciplined underwriting practices and drives portfolio strategy and performance management. This leader will apply deep liability expertise to develop and implement strategies for our Commercial General Liability and Excess portfolio. Working closely with Global colleagues and Business Unit Heads of Underwriting, this leader will deliver actionable insights, technical underwriting strategies, and pricing approaches that support financial objectives and strengthen portfolio quality. We are seeking a results-oriented professional with strong influencing skills and the ability to translate data and market trends into clear, executable plans. This leader will be proactive and solutions-oriented, driving modernization of underwriting capabilities through transformation initiatives. They will balance strategic vision with practical execution to deliver measurable impact across the organization. Key Accountabilities: + Shape portfolio performance by defining strategies, identify trends, support pricing adequacy, and drive profitability frameworks + Lead the delivery of underwriting direction to enable successful Commercial GL and Excessunderwriting to achieve financial objectives in North America. + Drive profitable growth by providing business unit support for developing, implementing and monitoring business unit portfolio strategies. + Develop, negotiate and implement strategic operational plans aligned with BU goals; provide input to Commercial GL and Excess underwriting strategies for all North American portfolios with Commercial GL and Excess exposures. + Anticipate and assess long-term opportunities and risks associated with external market shifts, looking forward 5+ years. + Determine emerging issues relevant to current and future needs and ensure strategies, programs, processes incorporate these insights. + Ensure governance and alignment of policy, procedures and operating standards is completed for area of responsibility. + Optimize resource allocation and champion products, projects, investments in Commercial GL and Excess that meet business unit needs. + Evaluate underwriting activities to identify strategic risks and compliance issues. + Lead risk assessment for their area of responsibility and escalate potential issues to higher management. + Drives consistency and enhance underwriting standards across the Commercial GL and Excess Lines of Business to maintain or improve underwriting performance. + Promote a rigorous underwriting process and procedure monitoring system. + Provide effective leadership and management of Underwriting people resources: pursuing active talent management, driving capability development and creating a high-performance culture. + Oversees framework for underwriting decisions e.g. authority grants, referrals, technical underwriting reviews. + Guide design and implementation of rating and pricing tools and methodologies. + Provides strategic underwriting insight for tools development and modernization. + Develop and maintains strategic partnerships both internally and externally to advance business objectives. + Leads LoB underwriting strategy for product development in collaboration with business units and the Product Management. + Drive standardization and simplification of products, processes and tools across the LoB. + Identify Commercial GL and Excess training opportunities and assists with facilitation of Commercial GL and Excess training framework. + Oversees underwriting engagement with industry and regulatory bodies. Basic Qualifications: + Bachelors Degree and 10 or more years of experience in the Operations area AND + Experience working globally or internationally with underwriting partners + Supervisory or management experience PreferredQualifications: + CPCU + Technical knowledge and multi-level leadership skills reflective of a practitioner who has been operating at a senior underwriting level or manager role + Track record of fostering business improvement and delivering change in a complex insurance environment Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us.The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $197,800.00 - $324,000.00, with short-term incentive bonus eligibility set at 25%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .] **Why Zurich?** At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500. Join us for a brighter future-for yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033. **Please note:** Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal. Location(s): AM - Rocky Hill, AM - Atlanta, AM - Boston, AM - Chicago, AM - Dallas, AM - Houston, AM - Los Angeles, AM - New York, AM - Overland Park, AM - Philadelphia, AM - San Francisco, AM - Schaumburg Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-AK1 #LI-EXECUTIVE #LI-HYBRID EOE Disability / Veterans

128865 Zurich North America is currently looking for an experienced VP Liability Underwriting Officer. This position reports to the VP Casualty Lines, Underwriting Officer and our preference is for the individual to be located in any of our offices in the United States on a hybrid basis. The VP Liability Underwriting Officer is a key role responsible for guiding Zurich North America's liability underwriting strategy and execution. This role leads a team of underwriters and is responsible for setting, maintaining, and evolving underwriting standards, guidelines, appetite, and authority levels. The role ensures disciplined underwriting practices and drives portfolio strategy and performance management. This leader will apply deep liability expertise to develop and implement strategies for our Commercial General Liability and Excess portfolio. Working closely with Global colleagues and Business Unit Heads of Underwriting, this leader will deliver actionable insights, technical underwriting strategies, and pricing approaches that support financial objectives and strengthen portfolio quality. We are seeking a results-oriented professional with strong influencing skills and the ability to translate data and market trends into clear, executable plans. This leader will be proactive and solutions-oriented, driving modernization of underwriting capabilities through transformation initiatives. They will balance strategic vision with practical execution to deliver measurable impact across the organization. Key Accountabilities: + Shape portfolio performance by defining strategies, identify trends, support pricing adequacy, and drive profitability frameworks + Lead the delivery of underwriting direction to enable successful Commercial GL and Excessunderwriting to achieve financial objectives in North America. + Drive profitable growth by providing business unit support for developing, implementing and monitoring business unit portfolio strategies. + Develop, negotiate and implement strategic operational plans aligned with BU goals; provide input to Commercial GL and Excess underwriting strategies for all North American portfolios with Commercial GL and Excess exposures. + Anticipate and assess long-term opportunities and risks associated with external market shifts, looking forward 5+ years. + Determine emerging issues relevant to current and future needs and ensure strategies, programs, processes incorporate these insights. + Ensure governance and alignment of policy, procedures and operating standards is completed for area of responsibility. + Optimize resource allocation and champion products, projects, investments in Commercial GL and Excess that meet business unit needs. + Evaluate underwriting activities to identify strategic risks and compliance issues. + Lead risk assessment for their area of responsibility and escalate potential issues to higher management. + Drives consistency and enhance underwriting standards across the Commercial GL and Excess Lines of Business to maintain or improve underwriting performance. + Promote a rigorous underwriting process and procedure monitoring system. + Provide effective leadership and management of Underwriting people resources: pursuing active talent management, driving capability development and creating a high-performance culture. + Oversees framework for underwriting decisions e.g. authority grants, referrals, technical underwriting reviews. + Guide design and implementation of rating and pricing tools and methodologies. + Provides strategic underwriting insight for tools development and modernization. + Develop and maintains strategic partnerships both internally and externally to advance business objectives. + Leads LoB underwriting strategy for product development in collaboration with business units and the Product Management. + Drive standardization and simplification of products, processes and tools across the LoB. + Identify Commercial GL and Excess training opportunities and assists with facilitation of Commercial GL and Excess training framework. + Oversees underwriting engagement with industry and regulatory bodies. Basic Qualifications: + Bachelors Degree and 10 or more years of experience in the Operations area AND + Experience working globally or internationally with underwriting partners + Supervisory or management experience PreferredQualifications: + CPCU + Technical knowledge and multi-level leadership skills reflective of a practitioner who has been operating at a senior underwriting level or manager role + Track record of fostering business improvement and delivering change in a complex insurance environment Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us.The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $197,800.00 - $324,000.00, with short-term incentive bonus eligibility set at 25%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .] **Why Zurich?** At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500. Join us for a brighter future-for yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033. **Please note:** Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal. Location(s): AM - Rocky Hill, AM - Atlanta, AM - Boston, AM - Chicago, AM - Dallas, AM - Houston, AM - Los Angeles, AM - New York, AM - Overland Park, AM - Philadelphia, AM - San Francisco, AM - Schaumburg Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-AK1 #LI-EXECUTIVE #LI-HYBRID EOE Disability / Veterans

Bad software is everywhere, and we're tired of it. Sentry is on a mission to help developers write better software faster so we can get back to enjoying technology. With more than $217 million in funding and 100,000+ organizations that believe we're on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products. Sentry embraces a hybrid work model, with Mondays, Tuesdays, and Thursdays set as in-office anchor days to encourage meaningful collaboration. If you like to selfishly build things that make your digital life better, come help us build the next generation of software monitoring tools. About the team The People function consists of the talent acquisition, people operations, and workplace experience teams. Together, we are responsible for ensuring that Sentry attracts, retains, and activates the highest quality talent to do the best work of their lives. We are committed to helping Sentry mature and grow without succumbing to overburdensome “big company” processes. We are currently seeking a Senior People Business Partner to join our team in San Francisco, reporting to the Head of HR. The ideal candidate is self-directed, accountable, and able to create structure while working in undefined areas. In this role you will Serve as a strategic HR partner to leadership in various functions to drive operational excellence and team health, with a special focus on our Engineering, Product & Design org (EPD) Ensure that managers have the tools, training, and support they need to hold their teams accountable and to keep those teams engaged and productive Drive performance management processes, ensuring a focus on high performance, continuous feedback, and development, including the development of performance improvement plans as needed Manage employee relations issues, conducting thorough and objective investigations and recommending appropriate resolutions. Design and deliver focused and practical training programs that yield desired behavior Analyze HR data and metrics to identify trends and provide insights to business leaders for informed decision-making. Provide expert HR guidance and coaching to leaders on a wide range of HR topics, including organizational design, talent management, leadership development, employee relations, and performance management Lead talent management initiatives for each function, including career pathing and skill development programs Lead and participate in cross-functional HR projects and initiatives Contribute to the development and implementation of HR policies and procedures Provide thought leadership and support for our employee recognition programs You'll love this job if you: Find joy in helping managers succeed Enjoy earning the respect of seasoned leaders to influence how they lead their teams Have a bias towards action Take pride in your craft Qualifications At least 10 years of progressive people operations experience, with 5+ years of HR Business Partner or equivalent experience Specific expertise supporting Engineering functions in tech environments Effective communication and critical thinking skills Data‑driven analytical skills, experience working with people metrics to tell a story Demonstrated past success in building and owning people programs, experience driving performance review processes in Lattice preferred History of working with DEI initiatives preferred Experience scaling through high-growth stages in a start‑up environment Strong consulting, coaching and facilitation skills Demonstrated experience handling sensitive information with a high level of discretion and confidentiality. Proven capability in building high‑quality Google Slides presentations that simplify data, highlight key insights, and tell a cohesive story. The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $210,000-$240,000. A successful candidate's actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate's work location, education, work and other relevant experience, skills, and job‑related knowledge. A successful candidate will be eligible to participate in Sentry's employee benefit plans/programs applicable to the candidate's position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits for more details about the Company's benefit plans/programs. Equal Opportunity at Sentry Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally‑protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open‑source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. #J-18808-Ljbffr

Wealth Management Coach The Director, Wealth Management Coach enables client facing Wealth Management client facing associates to provide objective and comprehensive advice across the full financial spectrum aligned with their clients' long-term interests. This job requires an understanding of clients' unique financial objectives as identified through the client engagement model. The role engages in planning, one-on-one and group coaching with advisors, as well as collaborative interaction with clients. The role is key in supporting wealth market leaders to drive results by delivering comprehensive planning and financial solutions through coaching and skill development and effective practice management. Key Responsibilities and Duties Build and maintain close relationships with client facing Wealth Management associates. Coach and motivate client-facing Wealth Management client facing associates to meet comprehensive goals of clients by identifying productivity enhancements and best practices to share with the team. Collaborate with client facing leaders to develop coaching plans to influence behaviors that support client centric and comprehensive sales practices to deliver results. Educate and coach client-facing Wealth Management associates on TIAA's solutions and tools within the framework of TIAA's Client Engagement Model. Participate as a keynote speaker at client seminars, as needed, and join client meetings as an opportunity to coach/show‑coach client facing associates. Act as a subject matter expert in financial planning concepts and demonstrate advanced proficiency in client lifecycle management to support client facing associates. Educational Requirements University (Degree) Preferred Work Experience 5+ Years Required; 7+ Years Preferred FINRA Registrations SRC Indicator: Series 7; Series 63; Series 65; Series 66 Licenses and Certifications Life and Health Insurance License (Resident State) - Multiple Issuers required Physical Requirements Physical Requirements: Sedentary Work Career Level 9IC Related Skills Business Development, Client Relationship Management, Collaboration, Consultative Communication, Continuous Improvement Mindset, Due Diligence, Practice Management Strategy, Prioritizes Effectively, Quantitative Analysis, Retirement Planning Selling, Sales, TIAA Products/Services Acumen, Wealth Management Anticipated Posting End Date 2025-12-31 Base Pay Range Base Pay Range: $160,000/yr - $170,000/yr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non‑annual sales incentive plans, or other non‑annual incentive plans). Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today we're a market‑leading retirement company fueled by world‑class asset management. But we're not just another legacy financial services firm. We're fighting harder than ever before for our clients and the many Americans who need us. Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future‑focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in‑office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger. Benefits and Total Rewards The organization is committed to making financial well‑being possible for its clients, and is equally committed to the well‑being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well‑being. To learn more about your benefits, please review our Benefits Summary. Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. Our full EEO & Non‑Discrimination statement is on our careers home page. And you can read more about your rights and view government notices here. Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: ************** Email: accessibility.support@tiaa.org Drug and Smoking Policy TIAA maintains a drug‑free and smoke‑free workplace. Nondiscrimination & Equal Opportunity Employment TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace. EEO is the Law EEO is the Law. Pay Transparency Philadelphia Ban the Box. #J-18808-Ljbffr

A global investment leader in San Francisco is seeking an experienced industry coverage analyst. This role entails covering leveraged loans and high yield investments, with key responsibilities in underwriting, monitoring investments, and ESG analysis. Candidates should have a minimum of 5 years' experience and preferably a degree, along with strong analytical and communication skills. A collaborative team environment is emphasized, making this a unique opportunity for skilled professionals aiming to impact investment strategies significantly. #J-18808-Ljbffr

Director of Engineering - R&D - Manufacturing Salary $140,000 - $160,000 + Bonus + Benefits + Paid Relocation to the Mid-South As Director of Engineering, you will lead the innovation and technology development and oversee cross-functional engineering teams, drive the design and launch of advanced technologies such as electronic controls, motors, materials and mechanical systems. You'll ensure products meet the highest standards for quality, cost-effectiveness, and timely delivery. As the Director of Engineering, your main focus will be to: · Oversee Research and Development team specializing in different modalities such as controls, motors and mechanical design · Responsible for driving innovation and managing projects related to electromechanical devices. Minimum requirements for this Director of Engineering position: · BSEE, BSME or other related technical degrees required · Required Consumer Goods manufacturing experience · Strong background in electronics (including motor controls, lighting, loT, Wi-Fi, Bluetooth) and experience with consumer goods · At least 5 years minimum as an Engineering Manager focused on new product development with a minimum of 10 years engineering experience in a manufacturing environment.

A leading healthcare company is seeking a Director - Automations & Efficiencies to lead innovative projects aimed at enhancing operational effectiveness. This role involves overseeing automation initiatives in a healthcare environment, managing strategic partnerships, and improving processes through advanced technologies. The ideal candidate has significant experience in healthcare payer operations, RPA technologies, and cross-functional leadership. This position offers flexibility to work remotely from anywhere within the U.S. #J-18808-Ljbffr

Reports To Chief Financial Officer Compensation $175,000 - $200,000 salary + Bonus Eligible Who we are Lynx delivers modular, open standards-based software solutions that redefine the economics of developing, deploying, and maintaining high assurance, mission critical edge platforms. These secure edge computing solutions are designed to drive innovation and operational excellence in today's most demanding environments. From advancing aerospace and defense capabilities to transforming commercial and industrial systems, Lynx collaborates across a wide range of industries, including automotive, medical, and critical infrastructure, to deliver tailored, high assurance solutions aligned with specific mission and operational requirements. Our key products and services LYNX MOSA.ic: A software platform that can include a LYNX safety-critical real-time operating system. MOSA.ic's modular design provides robust support for multicore processing. It allows different operating systems and applications of different criticality levels to be run on separate cores for improved performance, reliability, and security. CoreSuite 2.0: A suite of graphics libraries and tools that enable GPU hardware acceleration for both graphics and "GPU Compute", supporting applications such as machine learning and AI processing in edge devices. MOSA.ic.SCA and Vigiles, tools that provide Software Bill of Materials (SBOM) and Common Vulnerabilities Exposure (CVE) management for embedded Linux-based and other applications. Software development services for high-reliability applications that can include initial setup of a "DevSecOps" development environment, software application development, and long-term product lifecycle management. Position Summary The Director, FP&A is a key member of the Lynx finance team and is responsible for overseeing the financial planning, analysis, and reporting functions for Lynx and its affiliated companies. Working closely with the Chief Financial Officer, FP&A Manager, Private Equity team and other functional leaders across go-to-market, delivery, R&D, HR, and other support functions. The Director, FP&A executes critical financial processes including weekly revenue forecasting, monthly financial reporting and analysis, annual planning and budgeting, forecasting, and KPI tracking and reporting. This position will play an integral role in helping Lynx achieve its strategic goals by leveraging Lynx's business applications to improve operational visibility and business intelligence and contributing to merger & acquisition activities. Responsibilities Develop a monthly and weekly cadence for various forecasts and financial performance reports Communicate performance and budgets with business leaders Prepare monthly financial reporting packages for management and external stakeholders Play an integral finance role with the company's merger & acquisition activities, managing the consolidation of financials and modeling Execute the development of Lynx's annual budget and periodic forecasts; manage these processes and support stakeholder participation and engagement to meet planning deadlines Evaluate vendors and oversee the implementation of the company's financial planning and reporting software application in Netsuite; ensure users are trained to use the application effectively Perform analysis of key business data and drivers, present findings and provide recommendations Update weekly revenue forecast, identifying changes in assumptions or opportunities Prepare financial slides for quarterly board deck Implement Quarterly Business Review process between FP&A team and executive management team Work closely with the Sales & Product teams to analyze operational performance and trends Provide ad hoc financial analysis to support data-driven business decisions Participate in merger & acquisition activities, including due diligence, financial modeling, and integration Participate in the annual commission planning process and implementing commission tool integrated with Netsuite and Salesforce Participate in the determination of Professional Services consulting rates for government contracts - for both cost-plus models and commercial models Qualifications and Requirements 10+ years of progressive finance & accounting experience; experience in a high-growth environment and M&A is preferred Bachelor's degree in finance, business or equivalent; MBA preferred Private Equity backed company experience is a must have Experience with Adaptive Planning, Netsuite and Salesforce preferred Demonstrated experience building complex financial models and providing financial analysis; very strong Excel skills are required Attention to detail and ability to maintain accuracy while working with large datasets Ability to work cross-functionally with other teams in a remote environment Ability to work to deadlines with quick turnarounds Demonstrated experience executing budgeting and forecasting processes, working cross-functionally with key stakeholders Experience presenting and communicating at the senior leadership level Experience with consolidations, foreign subsidiaries and multiple entities is required Practical hands-on experience in a fast-paced, rapidly growing, and evolving business environment Experience in software industry, professional services businesses or government subcontracts is a plus Sound Exciting? Low-cost Medical / Dental / Vision coverage options 401K with generous employer match Responsible Paid Time Off + 11 Paid Holidays Remote work opportunities based on role Employee Assistance Program (EAP) Career growth and professional development opportunities All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr

Cross-Sell Director page is loaded## Cross-Sell Directorremote type: Hybrid Workinglocations: Newport Beach, CA: San Diego, CA: Encino, CA: Carlsbad, CA: Los Angeles, CAtime type: Full timeposted on: Posted Todayjob requisition id: R0033538**Cross-Sell Director**The Cross-Sell Director supports the region's cross-sell efforts across all businesses. This position is responsible for coordinating and driving cross-sell activities in the region working with sales leaders, producers, sales enablement, marketing and data analytics team to ensure cross-sell efforts are managed and executed to achieve cross-sell revenue targets for the region. This position will report to the region Chief Sales Officer (CSO).**RESPONSIBILITIES*** Coordinate cross-sell efforts for the region working with data analysts' team, producers, sales leaders and sales enablement team, ensuring cross-sell activities take place* Collaborate with data analytics team to identify cross-sell opportunities and assist producers in building and managing cross-sell pipeline within their book* Review cross-sell opportunities with producers, advisors and sales leaders and help prioritize high probability cross-sell opportunities.* Meet regularly with producers and advisors to track progress and update opportunity status.* Provide status update of cross-sell activities in the region to Region President, CSO and Region Leadership team on a regular basis.* Work with marketing and national team to develop and launch targeted campaigns of HUB collateral to prospects. Customize national cross-sell initiatives to fit the unique dynamics, priorities, and opportunities within the region.* Organize regional workshops, training sessions, or joint planning meetings with a goal to drive producer engagement and strengthen cross-sell culture and execution* Track key performance indicators (KPIs) like conversion rates and revenue impact to optimize and refine cross-selling strategies.* Maintain strong communication with producers and sales Leaders to help drive results* Additional job-related duties as needed**REQUIREMENTS*** Bachelor's degree or equivalent experience* 3+years' work experience in Sales, Sales Operations, Business Development, or Project Management* Highly organized, master of multi-tasking with an inherent sense of urgency* Superior analytical, problem-solving, and communication skills* Knowledge of the insurance industry preferred*Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $75,000.00- $125,000.00 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.*Department SalesRequired Experience: 2-5 years of relevant experience Required Travel: Up to 25%Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team **********************************. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.Hi, we're HUB.In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.And this gives you the peace of mind that what matters most to you will be protected - through unrelenting advocacy and tailored insurance solutions that put you in control.About HUB InternationalHeadquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com. #J-18808-Ljbffr

Company:MercerDescription: We are seeking a talented individual to join our US Health Government Consulting team at Mercer. This role can be remote. As the Specialty Leader within our Government Consulting practice, you will play a pivotal role in driving growth, delivering client value, and leading a team of specialists by driving a culture of growth and client service. We will count on you to: Inspire and lead with vision and passion, acting as a catalyst for change and challenging the status quo. Maintain operational stability while continuing to grow and develop consulting skills and culture on the team. Expand the impact and value delivered to clients by leveraging deep policy, clinical and pharmacy expertise. Drive growth by broadening expertise beyond subject matter areas to add value as a generalist and individual contributor. Lead talent development by mentoring consultants, hiring the right profiles, and proactively managing performance. Manage fiscal elements of the practice, including P&L responsibility, staffing, and pipeline management. Foster collaboration across sectors to break down silos and align goals for sustained client engagement. Build and leverage strong relationships with clients, internal teams, and external networks to expand business opportunities. What you need to have: Proven experience leading and managing large teams within government consulting or related fields. Demonstrated success in client management, including experience working with high-stress clients such as Governors or Medicaid directors. Strong fiscal acumen with experience running a profit center and managing P&L. Ability to operate autonomously as a business leader while collaborating effectively with peers. What makes you stand out: Established network and credibility with client managers, specialty staff, and clients. Familiarity with GHSC and government health policy landscape preferred. Open, humble, and resilient leadership style with a problem-solving mindset and learning agility. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.The applicable base salary range for this role is $212,000 to $318,000.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.Applications will be accepted until:January 30, 2026

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Operations Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $206,000.00 - $332,200.00 Target Openings 1 What Is the Opportunity? The Vice President, Market Facing Operations is responsible for ensuring overall operational excellence and superior service in support of the Small Commercial/Middle Market Business Center (SC/MMBC) business and Travelers Operations strategy. This role provides strategic oversight while ensuring a deep understanding and responsiveness to customer and stakeholder needs, with a primary focus on delivering measurable results that drive business growth. As a member of the Operations senior leadership team, the incumbent contributes strategic thought leadership and maintains execution accountability across Business Insurance and Travelers Operations. The role includes shared accountability for defining and contributing to the strategic Business Insurance Operations agenda, ensuring all initiatives deliver tangible results aligned with organizational objectives. Leading an organization of over 600 employees across an expansive geographic footprint, this position oversees the SC/MMBC segment-a dynamic organization comprised of several distinct business units with P&L and business plan contribution responsibilities, customer and agent interaction, and complex field organizational oversight. Success requires navigating diverse stakeholder relationships while consistently delivering results through operational excellence. Key leadership competencies include inclusive leadership, talent metabolism, future-focused workforce management practices, and strong coaching and development skills. The role demands a results-driven approach that balances strategic vision with tactical execution to achieve business objectives and exceed performance expectations. As of the date of this posting, Travelers anticipates that this posting will remain open until 2/6/26. What Will You Do? * Contribute to the overall Business Insurance strategic business agenda. * In partnership with market facing business leadership, participate in development of business strategy. Ensure an Operational perspective is represented and demonstrate exemplary leadership to support profit, growth and expense management goals. * Maintain thorough understanding of the business and business strategy to translate needs into internal operational capabilities. * Develop and ensure the implementation of operational and policy service strategies, policies, workflow processes and standards, and performance measurements and metrics to support business and operational strategies; ensure effective and efficient execution of these strategies. * Responsible for strategic and tactical business planning, people and resource management, customer service, operations and budget management. * Provides strategic oversight for Operations supporting the BI businesses, ensuring a deep understanding and responsiveness to customer and stakeholder needs. * Demonstrates sound fiscal management by allocating resources to meet business, operational and customer objectives, including forecasting, resource planning, prioritization and budgetary ownership. * Provides leadership toward the achievement and attainment of consistent higher efficiency and quality results; assess and implement organizational improvements that will enhance success; coach and motivate leadership and teams to produce outstanding results and achievements. * Provide leadership and stewardship to shape the customer experience to drive results; provides executive oversight of agent and customer satisfaction and ensures delivery of superior agent and customer experience. * Provides executive oversight of agent and customer satisfaction and ensures delivery of superior agent and customer experience. * Creates a high performing culture driven by individuals with diverse experiences, thoughts, and backgrounds. * Purposefully foster a work environment where all employees are included and appreciated. Attract, retain, engage and develop employees from all cultures and backgrounds. * Drives and owns change management across the organizations synchronous to business and operational strategies, integrating and streamlining operational delivery. * Ensures commitment to and outcomes of a robust talent acquisition, development and management focus and process in alignment with business and Operations related strategies. * Ensures compliance with regulatory requirements. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * 10 years work experience in a leadership role within an Field-Production, Operations or Service environment. * Large scale organizational leadership experience. * Strategic Planning and foresight - sets and drives cross-functional objectives and priorities and forms a vision for the future. * Influencing, Leadership - able to influence peers and broader teams through an inclusive style and recognition of their abilities and knowledge. * Understanding & Navigating the Organization. * Building Relationships - leads and seeks effective partnerships across the organization. * Talent and Culture Development. * Change Leadership. * Risk Taking, Innovation. * Conceptual and practical understanding of related technology applications. * Experience in flow business including operational aspects and sales and service capabilities. * Bachelor's Degree preferred. What is a Must Have? * Minimum seven years experience in a leadership role within a Field-Production, Operations or Service environment. * Familiarity with Operations: metrics/productivity measurement, modeling and forecasting. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Operations Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $206,000.00 - $332,200.00 Target Openings 1 What Is the Opportunity? The Vice President, Market Facing Operations is responsible for ensuring overall operational excellence and superior service in support of the Small Commercial/Middle Market Business Center (SC/MMBC) business and Travelers Operations strategy. This role provides strategic oversight while ensuring a deep understanding and responsiveness to customer and stakeholder needs, with a primary focus on delivering measurable results that drive business growth. As a member of the Operations senior leadership team, the incumbent contributes strategic thought leadership and maintains execution accountability across Business Insurance and Travelers Operations. The role includes shared accountability for defining and contributing to the strategic Business Insurance Operations agenda, ensuring all initiatives deliver tangible results aligned with organizational objectives. Leading an organization of over 600 employees across an expansive geographic footprint, this position oversees the SC/MMBC segment-a dynamic organization comprised of several distinct business units with P&L and business plan contribution responsibilities, customer and agent interaction, and complex field organizational oversight. Success requires navigating diverse stakeholder relationships while consistently delivering results through operational excellence. Key leadership competencies include inclusive leadership, talent metabolism, future-focused workforce management practices, and strong coaching and development skills. The role demands a results-driven approach that balances strategic vision with tactical execution to achieve business objectives and exceed performance expectations. As of the date of this posting, Travelers anticipates that this posting will remain open until 2/6/26. What Will You Do? * Contribute to the overall Business Insurance strategic business agenda. * In partnership with market facing business leadership, participate in development of business strategy. Ensure an Operational perspective is represented and demonstrate exemplary leadership to support profit, growth and expense management goals. * Maintain thorough understanding of the business and business strategy to translate needs into internal operational capabilities. * Develop and ensure the implementation of operational and policy service strategies, policies, workflow processes and standards, and performance measurements and metrics to support business and operational strategies; ensure effective and efficient execution of these strategies. * Responsible for strategic and tactical business planning, people and resource management, customer service, operations and budget management. * Provides strategic oversight for Operations supporting the BI businesses, ensuring a deep understanding and responsiveness to customer and stakeholder needs. * Demonstrates sound fiscal management by allocating resources to meet business, operational and customer objectives, including forecasting, resource planning, prioritization and budgetary ownership. * Provides leadership toward the achievement and attainment of consistent higher efficiency and quality results; assess and implement organizational improvements that will enhance success; coach and motivate leadership and teams to produce outstanding results and achievements. * Provide leadership and stewardship to shape the customer experience to drive results; provides executive oversight of agent and customer satisfaction and ensures delivery of superior agent and customer experience. * Provides executive oversight of agent and customer satisfaction and ensures delivery of superior agent and customer experience. * Creates a high performing culture driven by individuals with diverse experiences, thoughts, and backgrounds. * Purposefully foster a work environment where all employees are included and appreciated. Attract, retain, engage and develop employees from all cultures and backgrounds. * Drives and owns change management across the organizations synchronous to business and operational strategies, integrating and streamlining operational delivery. * Ensures commitment to and outcomes of a robust talent acquisition, development and management focus and process in alignment with business and Operations related strategies. * Ensures compliance with regulatory requirements. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * 10 years work experience in a leadership role within an Field-Production, Operations or Service environment. * Large scale organizational leadership experience. * Strategic Planning and foresight - sets and drives cross-functional objectives and priorities and forms a vision for the future. * Influencing, Leadership - able to influence peers and broader teams through an inclusive style and recognition of their abilities and knowledge. * Understanding & Navigating the Organization. * Building Relationships - leads and seeks effective partnerships across the organization. * Talent and Culture Development. * Change Leadership. * Risk Taking, Innovation. * Conceptual and practical understanding of related technology applications. * Experience in flow business including operational aspects and sales and service capabilities. * Bachelor's Degree preferred. What is a Must Have? * Minimum seven years experience in a leadership role within a Field-Production, Operations or Service environment. * Familiarity with Operations: metrics/productivity measurement, modeling and forecasting. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. GEICO is seeking an exceptional Senior Director of Product Management for Foundations & Platforms to define and execute the enterprise-wide strategy for the core technologies that power the company. This leader will oversee an extensive portfolio-including PaaS platforms, infrastructure services, cybersecurity platforms, enterprise IT, data platforms, SRE capabilities, developer experience tooling, and workforce productivity solutions (M365, Slack, Zoom, etc.)-and will shape how GEICO builds, secures, operates, and scales technology. As a transformational leader, the Senior Director will leverage AI, automation, analytics, and platform engineering to enhance engineering velocity, system reliability, cybersecurity posture, operational efficiency, and employee productivity. This role requires a visionary who can unify platform strategy across domains, eliminate friction through data-driven insights, and create foundation technologies that are intuitive, resilient, secure, and optimized for both human and machine workflows. This leader will directly influence GEICO's ability to innovate and compete by ensuring its foundational platforms enable rapid delivery, reliable systems, and empowered teams. Key Responsibilities Strategic Leadership & Vision Set the enterprise vision for Foundations & Platforms, spanning PaaS, infrastructure, cybersecurity, SRE, developer experience, data platforms, and productivity tooling. Embed AI-driven automation and intelligence into platform strategies to improve efficiency, reliability, and user experience. Data-Driven Platform Optimization Use data, AI insights, telemetry, and feedback to identify friction, accelerate engineering productivity, enhance system reliability, and strengthen enterprise security and collaboration. Cross-Functional Partnership Collaborate with engineering, infrastructure, security, data, and business leaders to deliver cohesive, scalable platform capabilities that align with enterprise priorities. Partner with cybersecurity and SRE teams to ensure platforms are secure, resilient, and operationally excellent. Roadmap Ownership & Value Delivery Define and drive a unified product roadmap across Foundation domains, ensuring investments create measurable impact on speed, reliability, security, and workforce productivity. Outcome Measurement Establish and track key platform KPIs across reliability, performance, adoption, developer productivity, and collaboration effectiveness; continuously refine strategies to exceed enterprise objectives. Annual Salary $195,000.00 - $315,000.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. GEICO will consider sponsoring a new qualified applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Who we are Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration. Our commitment is to: * Strive to apply an equity lens to all our work. * Reduce health disparities. * Create an equitable work environment. About the Role The Senior Director, Quality Ratings and Network Performance leads strategic initiatives to improve health plan quality ratings and provider performance, with a focus on Medicaid, Exchange, and D-SNP populations. This role is responsible for collaborating across the organization with other key stakeholders and leaders to drive measurable improvements in official HEDIS, HOS, and CAHPS performance and reporting, as well as execution of provider strategies to drive measurable improvement, while ensuring compliance with state and federal regulatory requirements. Key to success in this role includes bringing a deep expertise in Medicaid and Medicare quality programs, analytic approaches to conducting comprehensive evaluations and outcome measurement of rapid cycle improvement strategies, HEDIS, CAHPS and HOS program management and strategic approaches to optimizing data procurement and reporting, D-SNP Star program management, and value-based provider strategies. To be successful in this role, you: * Possess a Bachelor's degree in healthcare administration, public health, nursing, healthcare economics, or related field, a Master's degree is highly preferred. * Have ten (10) + years of experience in healthcare quality, performance improvement, or healthcare analytics, with a focus on Medicaid, Exchange and/or D-SNP. * Have a minimum of seven (7) years of progressive leadership experience. * Possess a deep knowledge of CMS Stars, HEDIS, CAHPS, HOS and Medicaid-specific quality programs. * Have proven leadership in managing cross-functional teams and complex initiatives. * Are highly skilled in analytics, communication, and strategic planning. Essential functions and Roles and Responsibilities: Quality Ratings Oversight * Lead strategy and execution for Health Plan ratings strategies (e.g., NCQA, VBP, P4P, EQRO) and D-SNP Stars ratings. * Lead data collection and validation for official HEDIS, CAHPS and HOS reporting to regulatory bodies. * Monitor and analyze performance across HEDIS, CAHPS, and other key health plan rating measures; collaborate with Quality/Population Health leaders to develop and execute targeted improvement plans. * Collaborate with internal teams to ensure accurate and timely data submission to CMS and state agencies. * Facilitate and/or oversee the organization's cross-functional Star Improvement Committee, as well as cross-departmental collaborative meetings focused on Health Plan rating measure strategies. * Manage vendor contracts and provide vendor oversight, including monitoring key performance indicators and ensuring adherence to contract terms to support Star and/or quality programs. Provider Network Performance * Develop and implement provider engagement strategies to improve quality outcomes for Medicaid, Exchange and D-SNP members. * Partner with network management, clinical operations, and analytics to identify performance gaps and drive improvement. * Lead clinic partnerships and data integration team to effectively deploy practice transformation and quality coaching models with the CHC network. * Oversee strategies to leverage provider-facing tools, dashboards, and education to support quality and compliance goals. Leadership & Collaboration * Lead a cohesive and motivated team of professionals and analysts focused on employing continuous quality improvement techniques leveraging data effectively to support rapid cycle improvements in performance. * Serve as a strategic advisor to executive leadership on quality trends, risks, and opportunities. * Foster a culture of accountability, innovation, and continuous improvement. * Collaborate with leaders in Clinical Services and across the organization to identify and facilitate improvement projects to enhance organizational performance on quality measures. * Lead and collaborate with internal and external stakeholders to ensure Stars, CAHPS/HOS and other quality measurement initiatives are fully integrated throughout the organization, maximizing opportunity to improve outcomes for members. * Set and manage department budget, as applicable. * Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion. Knowledge, Skills, and Abilities: * Experience with state Medicaid programs and CMS D-SNP regulations. * Ability to translate data into actionable insights for diverse stakeholders. * Knowledge of HEDIS, CAHPS, HOS, and Stars requirements and their impact on the organization. * Independent and complex problem-solving skills; including the ability to assist others in working through complex problems to meet desired outcomes. * Analytical skills and the ability to interpret, evaluate and formulate action plans based upon data. * Verbal and written communication skills, including the ability to present in front of a variety of audiences. * Ability to set performance expectations, coach for performance success, and achieve department and company objectives. * Ability to add insight and value to corporate initiatives, including program evaluation and innovation. As part of our hiring process, the following criteria must be met: * Complete and successfully pass a criminal background check. Criminal History: includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant's criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and/employees. * Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency. * Vaccination requirement (CHPW offers a process for medical or religious exemptions) * Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation. Compensation and Benefits: The position is FLSA Exempt and is not eligible for overtime. Based on market data, this position grade is 74 and has a 15% annual incentive target based on company, department, and individual performance goals. The targeted annual salary range is between $180,000.00 - $210,000.00. CHPW offers the following benefits for Full and Part-time employees and their dependents: * Medical, Prescription, Dental, and Vision * Telehealth app * Flexible Spending Accounts, Health Savings Accounts * Basic Life AD&D, Short and Long-Term Disability * Voluntary Life, Critical Care, and Long-Term Care Insurance * 401(k) Retirement and generous employer match * Employee Assistance Program and Mental Fitness app * Financial Coaching, Identity Theft Protection * Time off including PTO accrual starting at 17 days per year. * 40 hours Community Service volunteer time * 10 standard holidays, 2 floating holidays * Compassion time off, jury duty pay. Sensory/Physical/Mental Requirements: Sensory*: * Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance. Physical*: * Extended periods of sitting, computer use, talking and possibly standing. * Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion. * Frequent torso/back static position; occasional stooping, bending, and twisting. * Some kneeling, pushing, pulling, lifting, and carrying (not over 25 pounds), twisting, and reaching. Mental: * Must have the ability to learn and prioritize multiple tasks within the scope and guidelines of the position and its applicable licensure requirements, many requiring extremely complex cognitive capabilities. Must be able to manage conflict, communicate effectively and meet time-sensitive deadlines. Work Environment: Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation. * Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation. * The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of this position. Job descriptions may be updated or changed to reflect business needs.

Who we are Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration. Our commitment is to: Strive to apply an equity lens to all our work. Reduce health disparities. Create an equitable work environment. About the Role The Senior Director, Quality Ratings and Network Performance leads strategic initiatives to improve health plan quality ratings and provider performance, with a focus on Medicaid, Exchange, and D-SNP populations. This role is responsible for collaborating across the organization with other key stakeholders and leaders to drive measurable improvements in official HEDIS, HOS, and CAHPS performance and reporting, as well as execution of provider strategies to drive measurable improvement, while ensuring compliance with state and federal regulatory requirements. Key to success in this role includes bringing a deep expertise in Medicaid and Medicare quality programs, analytic approaches to conducting comprehensive evaluations and outcome measurement of rapid cycle improvement strategies, HEDIS, CAHPS and HOS program management and strategic approaches to optimizing data procurement and reporting, D-SNP Star program management, and value-based provider strategies. To be successful in this role, you: Possess a Bachelor's degree in healthcare administration, public health, nursing, healthcare economics, or related field, a Master's degree is highly preferred. Have ten (10) + years of experience in healthcare quality, performance improvement, or healthcare analytics, with a focus on Medicaid, Exchange and/or D-SNP. Have a minimum of seven (7) years of progressive leadership experience. Possess a deep knowledge of CMS Stars, HEDIS, CAHPS, HOS and Medicaid-specific quality programs. Have proven leadership in managing cross-functional teams and complex initiatives. Are highly skilled in analytics, communication, and strategic planning. Essential functions and Roles and Responsibilities: Quality Ratings Oversight Lead strategy and execution for Health Plan ratings strategies (e.g., NCQA, VBP, P4P, EQRO) and D-SNP Stars ratings. Lead data collection and validation for official HEDIS, CAHPS and HOS reporting to regulatory bodies. Monitor and analyze performance across HEDIS, CAHPS, and other key health plan rating measures; collaborate with Quality/Population Health leaders to develop and execute targeted improvement plans. Collaborate with internal teams to ensure accurate and timely data submission to CMS and state agencies. Facilitate and/or oversee the organization's cross-functional Star Improvement Committee, as well as cross-departmental collaborative meetings focused on Health Plan rating measure strategies. Manage vendor contracts and provide vendor oversight, including monitoring key performance indicators and ensuring adherence to contract terms to support Star and/or quality programs. Provider Network Performance Develop and implement provider engagement strategies to improve quality outcomes for Medicaid, Exchange and D-SNP members. Partner with network management, clinical operations, and analytics to identify performance gaps and drive improvement. Lead clinic partnerships and data integration team to effectively deploy practice transformation and quality coaching models with the CHC network. Oversee strategies to leverage provider-facing tools, dashboards, and education to support quality and compliance goals. Leadership & Collaboration Lead a cohesive and motivated team of professionals and analysts focused on employing continuous quality improvement techniques leveraging data effectively to support rapid cycle improvements in performance. Serve as a strategic advisor to executive leadership on quality trends, risks, and opportunities. Foster a culture of accountability, innovation, and continuous improvement. Collaborate with leaders in Clinical Services and across the organization to identify and facilitate improvement projects to enhance organizational performance on quality measures. Lead and collaborate with internal and external stakeholders to ensure Stars, CAHPS/HOS and other quality measurement initiatives are fully integrated throughout the organization, maximizing opportunity to improve outcomes for members. Set and manage department budget, as applicable. Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion. Knowledge, Skills, and Abilities: Experience with state Medicaid programs and CMS D-SNP regulations. Ability to translate data into actionable insights for diverse stakeholders. Knowledge of HEDIS, CAHPS, HOS, and Stars requirements and their impact on the organization. Independent and complex problem-solving skills; including the ability to assist others in working through complex problems to meet desired outcomes. Analytical skills and the ability to interpret, evaluate and formulate action plans based upon data. Verbal and written communication skills, including the ability to present in front of a variety of audiences. Ability to set performance expectations, coach for performance success, and achieve department and company objectives. Ability to add insight and value to corporate initiatives, including program evaluation and innovation. As part of our hiring process, the following criteria must be met: Complete and successfully pass a criminal background check. Criminal History: includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant's criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and/employees. Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency. Vaccination requirement (CHPW offers a process for medical or religious exemptions) Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation. Compensation and Benefits: The position is FLSA Exempt and is not eligible for overtime. Based on market data, this position grade is 74 and has a 15% annual incentive target based on company, department, and individual performance goals. The targeted annual salary range is between $180,000.00 - $210,000.00. CHPW offers the following benefits for Full and Part-time employees and their dependents: Medical, Prescription, Dental, and Vision Telehealth app Flexible Spending Accounts, Health Savings Accounts Basic Life AD&D, Short and Long-Term Disability Voluntary Life, Critical Care, and Long-Term Care Insurance 401(k) Retirement and generous employer match Employee Assistance Program and Mental Fitness app Financial Coaching, Identity Theft Protection Time off including PTO accrual starting at 17 days per year. 40 hours Community Service volunteer time 10 standard holidays, 2 floating holidays Compassion time off, jury duty pay. Sensory/Physical/Mental Requirements: Sensory*: Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance. Physical*: Extended periods of sitting, computer use, talking and possibly standing. Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion. Frequent torso/back static position; occasional stooping, bending, and twisting. Some kneeling, pushing, pulling, lifting, and carrying (not over 25 pounds), twisting, and reaching. Mental: Must have the ability to learn and prioritize multiple tasks within the scope and guidelines of the position and its applicable licensure requirements, many requiring extremely complex cognitive capabilities. Must be able to manage conflict, communicate effectively and meet time-sensitive deadlines. Work Environment: Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation. *Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation. *The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of this position. Job descriptions may be updated or changed to reflect business needs.

Partner with enterprise leadership to inform, shape, and drive the corporate strategy by defining long-term strategic priorities and evaluating growth opportunities. Lead large, cross-functional strategic initiatives that accelerate performance and innovation. Establish and refine strategic planning processes. Develop insight and research capabilities. Develop advanced insight and research capabilities to support decision making. Lead the identification and evaluation of strategic options using synthesized market and competitive intelligence. Develop business cases that influence resource allocation, operating model evolution, and enterprise transformation. This is a hybrid role working partially in-office (Lincoln, NE or Cincinnati, OH) and partially from home. What you do: Lead analysis and content development supporting the ongoing refresh of enterprise strategy, including short-term to mid-term priorities, growth pathways, and enterprise-level objectives. Partner with senior leadership and business unit leaders to identify and prioritize strategic opportunities (new markets, products, capabilities, partnerships, and operational improvements) that support enterprise goals. Drive the enterprise strategic planning process, including annual strategy cycles, multi-year planning, portfolio reviews, and development of enterprise OKRs/KPIs. Conduct market, competitive, and industry analysis to identify emerging trends, disruptions, risks, and whitespace opportunities informing strategic decision-making. Lead development of strategic business cases, including financial modeling, strategic rationale, scenario planning, and return-on-investment assessments. Collaborate across Strategy, Finance, Operations, Technology, HR, and other teams to develop integrated strategic options and ensure alignment across the enterprise. Lead enterprise portfolio analysis and prioritization efforts by applying strategic frameworks and analytical expertise to evaluate initiatives, assess sequencing and resourcing options, and provide insight on progress and value realization. Facilitate executive-level strategy discussions, synthesizing complex information into clear insights, recommendations, and roadmaps for senior leaders and the Board. Develop investment theses and capability roadmaps to inform decisions around new capabilities, operating model modernization, or new business opportunities. Partner closely with Finance to ensure alignment on investment priorities, capital allocation, financial implications, and expected returns. Support enterprise transformation efforts, including operating model design, capability building, digital modernization, and change management. Build strong relationships with internal and external partners (industry experts, consultants, research firms) to enhance the quality and speed of strategic insight generation. Ensure strategic initiatives have clear success measures, and support post-initiative evaluation to determine realized value and lessons learned. Mentor and develop strategy analysts and associates, fostering advanced strategic thinking, analytical capability, and communication skills. What you bring: Bachelor's degree in business administration, economics, strategy, or a similar related field; or equivalent combination of education and experience required. 8-10 years' experience in corporate strategy, management consulting, strategic planning, or enterprise transformation required. Demonstrated experience leading enterprise strategy processes, evaluating strategic options, and developing executive-ready recommendations required. Strong strategic thinking, problem-solving, and structured analysis skills required, with the ability to synthesize complex and ambiguous issues into actionable insights. Advanced financial and quantitative skills, including financial modeling, ROI analyses, scenario planning, and business case development required. Ability to work independently with strong planning, prioritization, and organizational skills required. Must be comfortable operating in ambiguity and driving clarity. Collaboration and strong relationship-building skills required, to influence senior leaders and cross-functional partners. Strong communication and presentation capabilities required, with the ability to distill complex topics into clear, compelling messages for executives and stakeholders. Ability to manage and facilitate enterprise-level workstreams (cross-functional teams, strategic planning routines) required. Expert-level proficiency in Microsoft PowerPoint and Excel required. Familiarity and comfort with analytics tools, research platforms, and strategic modeling frameworks required. Ability to travel up to 30% required. Demonstrated ability to develop talent, foster collaboration, and build a high-performance team culture required. Master's degree (MBA or similar) strongly preferred. Experience in the insurance, financial services, or related industries valuable but not required. Experience across multiple industries welcomed. Familiarity with enterprise transformation, operating model redesign, digital strategy, or innovation frameworks beneficial and desired. What we offer: A meaningful mission. Great benefits. A vibrant culture Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life. At Ameritas, you'll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don't: Ameritas Benefits For your money: • 401(k) Retirement Plan with company match and quarterly contribution. • Tuition Reimbursement and Assistance. • Incentive Program Bonuses. • Competitive Pay. For your time: • Flexible Hybrid work. • Thrive Days - Personal time off. • Paid time off (PTO). For your health and well-being: • Health Benefits: Medical, Dental, Vision. • Health Savings Account (HSA) with employer contribution. • Well-being programs with financial rewards. • Employee assistance program (EAP). For your professional growth: • Professional development programs. • Leadership development programs. • Employee resource groups. • StrengthsFinder Program. For your community: • Matching donations program. • Paid volunteer time- 8 hours per month. For your family: • Generous paid maternity leave and paternity leave. • Fertility, surrogacy, and adoption assistance. • Backup child, elder and pet care support. An Equal Opportunity Employer Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law. Application Deadline This position will be open for a minimum of 3 business days or until filled. This position is not open to individuals who are temporarily authorized to work in the U.S.

Reporting to the CEO and serving as a member of First Fed's Executive Team, the Chief People Officer is responsible for developing and executing a comprehensive people strategy in support of First Fed's mission, business objectives, and culture. The CPO will oversee all Human Resources and Learning and Development functions and team members and ensure company-wide compliance with HR policies as well as federal and state laws and regulations. Essential Functions Strategy Development Establish a comprehensive people strategy aligned with corporate strategy and including a set of integrated initiatives that optimizes First Fed's human capital in support of business objectives. Institute metrics and other diagnostics that track programs, monitor progress, and oversee organizational health. Provide periodic reports to the CEO, Compensation Committee and Board of Directors. Synthesize and integrate business performance and on-going feedback from company leaders to adjust the strategy as needed. Cultural Strengthening Develop and champion a culture strategy that reflects the Bank's purpose and goals. Instill a relationship-centered culture grounded in trust, service, and accountability. Champion the bank's values, ensuring employees feel connected to our mission and impact. Partner with leaders to model integrity, collaboration, and care in every interaction with the First Fed team and our customers. Celebrate teamwork and recognize contributions that reflect the bank's values. Act as executive sponsor for the First Fed Next committee or other culture-focused committees. As sponsor, provide high-level support and direction for committee initiatives. Lead annual employee engagement survey process, including communication of results and directing initiatives to respond to employee sentiment. Design and implement engagement programs to boost morale, productivity, and retention. Talent Acquisition Support recruiting team in strengthening employee brand that positions First Fed as an employer of choice in relevant talent markets. Develop and execute a workforce plan that paces organizational growth with business growth, diversifies First Fed's talent sources and optimizes the cost of labor. Ensure compliance to FTE and people budget at all levels. Lead talent management and acquisition initiatives that continuously improve First Fed's ability to efficiently and equitably attract and hire high quality, diverse talent and support the company's growth. Support evolution of First Fed's onboarding program to accelerate new hire productivity and satisfaction. Organizational Development Oversee development of performance systems and processes that promote accountability and motivate employees to do their best work. Design organizational structures that optimize team effectiveness. Architect an operating model that brings together a geographically distributed workforce. Create talent management programs that grow and develop employees and strengthen company talent pools. Provide oversight to implement job architecture and career development tracks, paired with targeted learning investments, to enhance employee growth. Promote an inclusive culture that integrates a diverse workforce in service of a common mission. Leadership and Management Development Act as a strategic advisor, contributor, and thought partner to the CEO and the company's executive team. Partner with leadership to establish robust succession plans that mitigate risk and support the company's long-term growth. Provide advice and counsel to all levels of management and model a culture where positive and constructive feedback is encouraged and embraced. Build development programs that support the growth and effectiveness of people managers and that help employees feel respected, valued, and appreciated. Put in place systems and processes to support the timely, fair resolution of employee issues. Compensation and Benefits Oversee total rewards philosophy that reinforces First Fed's mission and business priorities and create compensation and benefits programs within that context to attract and retain top talent. Provide oversight for benefits administration and enrollment process. Regularly review total compensation and benefits against market benchmarks to ensure competitive market positioning. Draft, prepare, and review annual compensation and benefits-related regulatory reports. Manage third-party administration and ensure company compliance with employee stock ownership plan, equity incentive plan, and 401(k) plan. People Operations Lead, motivate, and develop a strong, distributed People Operations team of HR professionals that can effectively deliver the people strategy. Ensure First Fed's policies and practices are compliant with all applicable laws and regulations. Evaluate, select, and implement HR tools to improve the efficiency and effectiveness of critical people operations. Regularly and effectively communicate to employees and serve as a champion of the company's employee value proposition. Ensure compliance with all federal, state, and local laws and regulations. Manage and oversee employment related legal issues in collaboration with counsel. Actively engage with auditors and regulators, providing required information in a timely, well-structured and efficient manner. Prepare and present regular reports to the CEO, Compensation Committee and Board of Directors reflecting progress towards strategic goals and objectives, ongoing initiatives, and departmental developments. Qualifications 12+ years of progressive experience in human resources including at least 5 years in a function leadership role. Proven track record designing and scaling programs in a growth business environment. Expertise in compensation strategy, benefits administration, talent acquisition, performance management, organizational development, and employee engagement. Strong analytical skills with hands-on experience defining and reporting on HR metrics. Exceptional communicator and influencer, experienced at working across a diverse group of stakeholders and adept at partnering with C-suite leaders. Demonstrated ability to build and develop a high-performing team. Proven track record of driving cultural change. Experience within the banking or financial services sector preferred. Experience with publicly traded companies preferred. Experience in digital transformation within a legacy industry strongly preferred. Physical Requirements: The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones. Work activities involve a combination of sitting/standing for extended periods. Pay Range The pay range for this position is $176,250-$352,500 The typical hiring range for this position is $176,250 - $275,000 The incentive plan for this position is the Officer Incentive plan. It is paid out annually with a 35% target payout. Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more! Additional information on our benefits package can be viewed at *********************************** As a c ommunity Bank, we know the power in bringing people together from all walks of life. Our communities are beautiful and strong because of their diversity, and it's important to us that all of our locations reflect the unique diversity of the places we live and work. We are passionate about hiring the very best talent and welcome applicants from all backgrounds. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran First Fed invites all qualified interested applicants to apply for our career opportunities. If you are a person with a disability and need a reasonable accommodation to use our online job search or application tools, please email Human Resources via **************************** or call ************. Note: This contact information is reserved solely for job seekers requesting accessibility assistance or accommodation in the application process. Messages left for other purposes may not receive a response. We are required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

is intended to start January 2026. The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California and future increases will be based on the pay band for the city and state you reside in. Work Culture: GCHP strives to create an inclusive, highly collaborative work culture where our people are empowered to grow and thrive. This philosophy enables us to create the health plan of the future and do our best work - Together. GCHP promotes a flexible work environment. Employees may work from a home location or in the GCHP office for all or part of their regular workweek (see disclaimer). GCHP's focuses on 5 Core Values in the workplace: • Integrity • Accountability • Collaboration • Trust • Respect Disclaimers: • Flexible work schedule is based on job duties, department, organization, or business need. • Gold Coast Health Plan will not sponsor applicants for work visas. POSITION SUMMARY The Director, Operations, in collaboration with the Chief Operating Officer and colleagues, is responsible for the strategic direction and management of daily operations for Oversight, PDRs, Payment Integrity (PI), Joint Operations Meetings (JOMs), JQRs, Regulatory Reporting, and the management of various outsourced services, including but not limited to, mail room processing and recoveries. The successful candidate will assist in implementing the organization's strategic goals, by directing the implementation of new programs and systems, developing, and maintaining policies and procedures and ensuring regulatory/contractual compliance. This position plays a key leadership role, interacting with all levels of Gold Coast Health Plan (GCHP) staff and external stakeholders, including the Ventura County Medi-Cal Managed Care Commission, executive staff, members, providers, network management, legal counsel, State and Federal representatives and representatives of other agencies. Distinguishing Characteristics: Responsible for overall policy development, program planning, fiscal management, administration, and operation of assigned Plan functions, programs, and activities. The Director of Operations is responsible for accomplishing goals and objectives and for ensuring that the area served is provided with desired and mandated services in an efficient and effective manner. Amount of Travel Required: 30% Work Schedule: Work protracted and irregular hours and evening meetings or work unusual hours for meeting attendance or participation in specific projects or programs. Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. ESSENTIAL FUNCTIONS Job Function & Responsibilities • Responsible for strategic direction and daily management of key operations areas - Vendor Management, Encounter Processing, Recoveries, Payment integrity, and ensures the development and management of performance measurement, management controls, critical success factors and key performance indicators. • Vendor Management is a key responsibility of this position. The candidate will be expected to become familiar with all aspects of the outsourcing contracts and manage the GCHP vendor partners ensuring that all operational functions are managed in accordance with contract terms, regulatory requirements, and industry standards. • Establish and ensure adherence to Medi-Cal, Medicare, DSNP and GCHP policies and procedures for all functional areas of responsibility. • Work with the Executive Leader to develop plans for systems and staffing to meet current and future programs, requirements, and initiatives. • Reviews plans and budgets of assigned departments monthly and as part of the annual planning process. • Facilitate data-driven decision making across operational areas that leads to meaningful actions. • Implement new initiatives and resolve problems that cross multiple departments by forming ad-hoc workgroups and assessing intangible variables, automated processes, manual workflows, and impact to providers and members. • Work closely with staff, vendors, and peers to set goals, clearly define operations, and develop appropriate performance standards, metrics and reporting tools. • Oversee the integration of operational departments to maximize the effective use of all resources towards meeting established goals, compliance and quality requirements, and policies and procedures. • Develops and maintains policies and procedures to meet goals and ensure regulatory/contractual compliance; collaborates in managing regulatory audits and inquiries. • Serves as the agency authority on Operations Oversight, Operational Analytics and/or Joint Operating Meetings • Develop and direct supervisory development and training, including continuous improvement of knowledge and skill levels of all assigned staff • Collaborate with internal and external customers and stakeholders to resolve issues and enhance relationships. Ensures the organization and its mission, programs, products and services are consistently presented in a strong, positive image. POSITION QUALIFICATIONS SKILLS & ABILITIES Education: • Bachelor's degree (four-year college or technical school) Preferred, Field of Study: Business, Health Care or Public Administration or Equivalent Work Experience • Previous experience dealing with Government programs, both Medicaid and Medicare. Knowledge of Managed Care, particularly Medi-Cal, Medicare and DSNP, is desired: or Work Equivalent Experience: At least 7 (seven) years of experience in Operations Management Computer Skills: Advanced computer skills included in MS Office products. Certifications & Licenses: A valid and current Driver's License, Auto Insurance, and professional licensure(s) Other Requirements: • Business principles and techniques of administration, organization, and management to include an in-depth understanding of the key business issues that exist in the health care industry. • Communicate effectively in writing, orally, and with others to convey information, in a manner consistent with job functions. Competency Statements • Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. • Management Skills - Ability to organize and direct oneself and effectively supervise others. • Business Acumen - Ability to grasp and understand business concepts and issues. • Decision Making - Ability to make critical decisions while following company procedures. • Presentation Skills - Ability to effectively present information publicly. • Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties. • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

is intended to start January 2026. The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California and future increases will be based on the pay band for the city and state you reside in. Work Culture: GCHP strives to create an inclusive, highly collaborative work culture where our people are empowered to grow and thrive. This philosophy enables us to create the health plan of the future and do our best work - Together. GCHP promotes a flexible work environment. Employees may work from a home location or in the GCHP office for all or part of their regular workweek (see disclaimer). GCHP's focuses on 5 Core Values in the workplace: • Integrity • Accountability • Collaboration • Trust • Respect Disclaimers: • Flexible work schedule is based on job duties, department, organization, or business need. • Gold Coast Health Plan will not sponsor applicants for work visas. POSITION SUMMARY The Director, Operations, in collaboration with the Chief Operating Officer and colleagues, is responsible for the strategic direction and management of daily operations for Oversight, PDRs, Payment Integrity (PI), Joint Operations Meetings (JOMs), JQRs, Regulatory Reporting, and the management of various outsourced services, including but not limited to, mail room processing and recoveries. The successful candidate will assist in implementing the organization's strategic goals, by directing the implementation of new programs and systems, developing, and maintaining policies and procedures and ensuring regulatory/contractual compliance. This position plays a key leadership role, interacting with all levels of Gold Coast Health Plan (GCHP) staff and external stakeholders, including the Ventura County Medi-Cal Managed Care Commission, executive staff, members, providers, network management, legal counsel, State and Federal representatives and representatives of other agencies. Distinguishing Characteristics: Responsible for overall policy development, program planning, fiscal management, administration, and operation of assigned Plan functions, programs, and activities. The Director of Operations is responsible for accomplishing goals and objectives and for ensuring that the area served is provided with desired and mandated services in an efficient and effective manner. Amount of Travel Required: 30% Work Schedule: Work protracted and irregular hours and evening meetings or work unusual hours for meeting attendance or participation in specific projects or programs. Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. ESSENTIAL FUNCTIONS Job Function & Responsibilities • Responsible for strategic direction and daily management of key operations areas - Vendor Management, Encounter Processing, Recoveries, Payment integrity, and ensures the development and management of performance measurement, management controls, critical success factors and key performance indicators. • Vendor Management is a key responsibility of this position. The candidate will be expected to become familiar with all aspects of the outsourcing contracts and manage the GCHP vendor partners ensuring that all operational functions are managed in accordance with contract terms, regulatory requirements, and industry standards. • Establish and ensure adherence to Medi-Cal, Medicare, DSNP and GCHP policies and procedures for all functional areas of responsibility. • Work with the Executive Leader to develop plans for systems and staffing to meet current and future programs, requirements, and initiatives. • Reviews plans and budgets of assigned departments monthly and as part of the annual planning process. • Facilitate data-driven decision making across operational areas that leads to meaningful actions. • Implement new initiatives and resolve problems that cross multiple departments by forming ad-hoc workgroups and assessing intangible variables, automated processes, manual workflows, and impact to providers and members. • Work closely with staff, vendors, and peers to set goals, clearly define operations, and develop appropriate performance standards, metrics and reporting tools. • Oversee the integration of operational departments to maximize the effective use of all resources towards meeting established goals, compliance and quality requirements, and policies and procedures. • Develops and maintains policies and procedures to meet goals and ensure regulatory/contractual compliance; collaborates in managing regulatory audits and inquiries. • Serves as the agency authority on Operations Oversight, Operational Analytics and/or Joint Operating Meetings • Develop and direct supervisory development and training, including continuous improvement of knowledge and skill levels of all assigned staff • Collaborate with internal and external customers and stakeholders to resolve issues and enhance relationships. Ensures the organization and its mission, programs, products and services are consistently presented in a strong, positive image. POSITION QUALIFICATIONS SKILLS & ABILITIES Education: • Bachelor's degree (four-year college or technical school) Preferred, Field of Study: Business, Health Care or Public Administration or Equivalent Work Experience • Previous experience dealing with Government programs, both Medicaid and Medicare. Knowledge of Managed Care, particularly Medi-Cal, Medicare and DSNP, is desired: or Work Equivalent Experience: At least 7 (seven) years of experience in Operations Management Computer Skills: Advanced computer skills included in MS Office products. Certifications & Licenses: A valid and current Driver's License, Auto Insurance, and professional licensure(s) Other Requirements: • Business principles and techniques of administration, organization, and management to include an in-depth understanding of the key business issues that exist in the health care industry. • Communicate effectively in writing, orally, and with others to convey information, in a manner consistent with job functions. Competency Statements • Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. • Management Skills - Ability to organize and direct oneself and effectively supervise others. • Business Acumen - Ability to grasp and understand business concepts and issues. • Decision Making - Ability to make critical decisions while following company procedures. • Presentation Skills - Ability to effectively present information publicly. • Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties. • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.