Remote Customer Care Associate
Remote job in Warren, OH
Work from home with TurboTax Product Expert
Get paid $18.50 per hour¹
Get a $405 Certification bonus³
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification³
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hour¹
Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
Minimum 25 hours per week required, want to work more? Go for it!¹
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
Remote FinTech Product Analyst - AI Trainer ($50-$60/hour)
Remote job in Youngstown, OH
We are looking for a finance professional to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.
In this role you will need to hold an expert level of financial reasoning- a completed or in progress Masters/PhD is preferred. Other related fields include, but are not limited to: Financial Accounting, Investment Banking, Wealth Management, and Insurance Planning.
Benefits:
● This is a full-time or part-time REMOTE position
● You'll be able to choose which projects you want to work on
● You can work on your own schedule
● Projects are paid hourly starting at $50-$60 USD per hour, with bonuses on high-quality and high-volume work
Responsibilities:
● Give AI chatbots diverse and complex problems and evaluate their outputs
● Evaluate the quality produced by AI models for correctness and performance
Qualifications:
● Fluency in English (native or bilingual level)
● Detail-oriented
● Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management
● A current, in progress, or completed Masters and/or PhD is is preferred but not required
Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.
Online Work From Home
Remote job in Youngstown, OH
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties:
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements:
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary.
Benefits:
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
Remote Peak Sales Forecasting Expert - AI Trainer ($200-$275 per hour)
Remote job in Youngstown, OH
The client's current peak-sales forecasting framework produces strong numerical outputs and narratives, but requires **real-world forecast accountability** - the kind held by people who've owned forecasts that drove BD, portfolio, or investment decisions.
We are looking for a senior commercial / forecasting expert to: - Write **“golden” peak-sales forecasts** for representative drug programs and standard prompts. - Define **structural checks, scenario logic, and sanity bands** for automated forecast evaluations. - Make explicit the **heuristics and base-rate assumptions** used by experienced forecasters to tell a realistic model from a speculative one. ### **Profile:** **Industry Commercial Forecaster:** - Director/Sr. Director/VP-level experience in **global forecasting, brand planning, or commercial insights**. - Built and defended **patient-based peak-sales models** used in portfolio, BD, or investment contexts. - Familiar with **forecasting for multiple drugs or indications**, particularly during pre-launch and early commercialization stages. - Can articulate the reasoning behind **base-case assumptions** (penetration, price, ramp, LOE) and how they evolve post-launch. - Has written or reviewed **governance-ready peak-sales models** (e.g., for launch committees or investor boards). **Market/VC/Buy-side Analyst:** - Senior biotech equity analyst, VC incubation / BD lead, or company creation expert (e.g., from Third Rock, ARCH, Versant, RTW, Venrock, or similar). - Built patient-level and revenue models used for **investment diligence** or **asset valuation**. - Can critique or improve bottoms-up forecasts from an investor's perspective, identifying optimistic biases and false comparables. ### **Experience level** - ~10-15 years in biotech/pharma forecasting, investment, or commercial strategy roles. - Experience spanning **pre-launch forecasts → post-launch actuals** for multiple assets. - CV/LinkedIn bullets like “led global forecast for \[drug\],” “responsible for long-range revenue planning and peak-sales scenarios,” or “built patient-based forecasts for portfolio decisions.” - Strong comfort with **market modeling logic** (TPP inputs → eligible pool → penetration → price/net → ramp + LOE). - Evidence of post-hoc learning - can articulate where real-world results diverged from base-case assumptions. ### **Expectations:** **Inputs we give:** - Forecast prompts (representative TPPs, analogs, and SoC/pricing/launch assumptions). - Access to anonymized or simulated data sets for building base cases. **Expected outputs (per prompt):** - **Golden Forecast Output:** A benchmark-quality peak-sales forecast (peak value, revenue curve by key years) plus a concise narrative (3-5 key drivers, 2-3 downside risks). The output should show how the expert calibrates realistic vs. inflated scenarios. - **Forecast Rubric:** A structured evaluation framework with critical checks (market structure realism, patient flow logic, analog consistency, regional splits, LOE handling). Should define clear scoring thresholds - e.g., _unacceptable → excellent_. - **Know-how Layer:** Commentary explaining how experienced forecasters anchor their assumptions: - How they select base rates and analogs. - How they temper over-optimism (payer pushback, access limits, share ceilings). - How they identify when a model's structure or magnitude is implausible. ### **Engagement Model & Compensation** - **Contract / Part-time (Remote)** - work flexibly with data science and evaluation teams.
Work from Home - Need Extra Cash?
Remote job in Warren, OH
Earn Extra Cash While Working From Home Make extra cash with this list of side gigs-part-time, passive income, and flexible options! Your Next Side Hustle Start Earning Today!
Remote Bilingual Traditional Chinese Government/Public Policy Expert - AI Trainer ($45-$55 per hour)
Remote job in Youngstown, OH
Mercor is seeking **native Mandarin speakers** who can read/write **Traditional Chinese** and are also **government or public policy professionals** based in **Taiwan**. This role combines your **public policy expertise** with **language mastery**, helping train cutting-edge AI models in the public policy domain.
You will leverage your background in public policy, alongside your bilingual communication skills, to create accurate, culturally nuanced, and technically precise content that reflects real-world policy usage in Taiwan. * * * ## **Role Responsibilities** - **Public Policy Content Development:** Translate, adapt, and synthesize complex policy frameworks into clear, structured rubrics for AI training. - **Bilingual Communication:** Write fluently in both **Traditional Chinese** and English, ensuring accurate terminology and nuanced expression across languages. - **Domain Expertise:** Provide cultural and policy insights that are unique to the public in Taiwan. - **Collaboration:** Work closely with reviewers and peers to refine content. * * * ## **Ideal Candidates Should Have:** - **Language Skills:** Native-level fluency in Mandarin with strong written and spoken English. - **Education:** Degree in policy, political science, sociology, or another similar field. - **Experience:** 2-6+ years of experience in politics, public policy, think tanks, etc. - **Analytical Abilities:** Excellent writing, analytical, and communication skills. Experience in policy writing, instructional design, or academic publishing. - **Nice to Haves** - Experience with grading, instructional design, or rubric development is a plus. - Familiarity with generative AI models or machine learning concepts is a bonus, but not required. * * * ## **More Details About This Role:** - This is a **remote and asynchronous** role - work on your own schedule. - Expect to contribute at least **20 hours per week**. - Expect a commitment of around 2 months. - You'll be working in a structured project environment with clear goals and tools. **Application and Onboarding Process:** - Submit your resume. - Complete an AI-led interview to assess language ability and professional experience. This should take around 15 minutes. - If selected, you'll take a follow-up AI-led interview to assess your professional background. - You'll then complete a paid work trial to determine if this type of work is suited for you. - After that, you'll receive feedback and be onboarded to the project. * * * **About Mercor**: Mercor is a San Francisco-based company connecting top-tier professionals with cutting-edge AI initiatives. Backed by investors like Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey, we specialize in accelerating AI development through expert human collaboration.
Data Entry Product Support - No Experience
Remote job in Austintown, OH
We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
Work from Home - Need Extra Cash??
Remote job in Boardman, OH
Earn Extra Cash While Working From Home Make extra cash with this list of side gigs-part-time, passive income, and flexible options! Your Next Side Hustle Start Earning Today!
Remote First-Line Supervisors of Non-Retail Sales Workers - AI Trainer ($80-$120 per hour)
Remote job in Warren, OH
## **About the Role**
Mercor is seeking experienced **First-Line Supervisors of Non-Retail Sales Workers** to support a leading AI lab in advancing research and infrastructure for next-generation machine learning systems. This engagement focuses on diagnosing and solving real issues in your domain. It's an opportunity to contribute your expertise to cutting-edge AI research while working independently and remotely on your own schedule. ## **Key Responsibilities** - You'll be asked to create deliverables regarding common requests within your professional domain - You'll be asked to review peer developed deliverables to improve AI research ## **Ideal Qualifications** - 4+ years professional experience in your respective field - Excellent written communication with strong grammar and spelling skills ## **More About the Opportunity** - Fully remote and asynchronous - complete work on your own schedule - Expected workload: ~30 hours per week, with flexibility to scale up to 40 hours - Project start date: immediately, lasting for around 3-4 weeks ## **Compensation & Contract Terms** - Independent contractor engagement through Mercor - Hourly compensation, paid weekly via Stripe Connect - Payments based on services rendered; contractors maintain full control over their work schedule and methods **About Mercor** - Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations - Our investors include Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey - Thousands of professionals across domains like engineering, research, law, and creative services have partnered with Mercor on frontier AI projects We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request. ## **Earn $200 by referring** Share the referral link below, and earn $200 for each successful referral through this unique link. There's no limit on how many people you can refer. Restrictions may apply. [Learn
REMOTE - Live Chat Support Agent (F-T & P-T)
Remote job in West Pittsburg, PA
A chat support agent connects with customers through instant messaging on a business's website or mobile app. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.Chat support agents typically work within a customer service platform or chat software that integrates with a business's customer relationship management (CRM) system. Customers can access chat support agents at any time through a web browser or in-app, using a pop-up chatbox.We are looking for a Live Chat Support Specialist to assist our customers with technical problems when using our products and services.
responsibilities include:
Becoming a brand or product expert.
Chat support agents should have a thorough understanding of both the brand and the products. By cultivating in-depth knowledge, they can provide customers with reliable support throughout the purchasing process or troubleshoot any issues that arise.
Maintaining live chat best practices.
Live chat best practices include clear, correct writing and professional language. In addition, they involve responding to every customer query, making sure customers feel valued, and following up with customers post-chat.
Providing pre- and post-sales support.
Customers generally feel more confident in making a purchase when they can contact a chat support agent. With this in mind, chat support agents should carefully answer customer questions, provide clear and transparent details on the products, and patiently guide customers through the purchasing process.
National Account Manager
Remote job in Warren, OH
Are you passionate about offering innovative solutions to the foodservice industry? At Berk Enterprises, we're a third-generation, woman-owned family business that supplies reliable food disposables and custom packaging to customers across the country. As a leading supplier in the restaurant and concession space, we pride ourselves on being a one-stop shop for all things packaging, and we believe our products play a pivotal role in bringing people together to create lasting memories. We're growing and looking for talented individuals who want to make an impact. If you're motivated, curious, and ready to be part of something meaningful, we'd love to meet you. Join Berk Enterprises and help shape the future of food packaging.
Job Description The
National Accounts Manager
responsibilities include identifying national targets, maintaining a funnel of new sales opportunities, closing new sales, while fiercely retaining existing business. The candidate should be able to speak at a board room level, communicate via all methods of technology, maintain a professional and personal life that exemplifies confidence and ethics, work effectively with all levels of the organization.
Key Responsibilities
Identify and target high-potential national accounts, maintaining a robust pipeline of sales opportunities.
Secure and close large-scale deals, ensuring all contracts and service requirements are met.
Cultivate and maintain strong, lasting relationships with key national clients, ensuring their continued satisfaction and loyalty.
Demonstrate financial acumen in managing accounts, understanding the impact on both the client and Berk Enterprises.
Communicate effectively across all platforms-whether in the boardroom, via email, or on a virtual call.
Collaborate seamlessly with all levels of the organization, ensuring alignment and mutual success.
Exhibit a confident, positive attitude while navigating and solving complex challenges.
Consistently hunt for new business opportunities while developing strategies to retain and grow existing accounts.
Provide detailed reporting on sales activities, progress, and outcomes.
Perform other duties as assigned to support the overall success of the team.
What We Offer
Comprehensive benefits package, including medical, dental, and vision insurance.
Company-paid short-term disability insurance and life insurance.
Paid training, generous paid time off, and holidays.
401k with company match.
Employee discount programs.
Flexible spending accounts (FSAs).
Competitive compensation package that rewards your experience and results.
Qualifications
Demonstrated ability to close large national deals with a deep understanding of contracts and service requirements.
Exceptional communication, negotiation, and presentation skills.
Proficiency in Microsoft Office Suite, with strong skills in Excel and PowerPoint.
Proven ability to meet tight deadlines and work effectively in a fast-paced environment.
Team-oriented with the ability to collaborate across all levels of the organization.
Bachelor's Degree in Sales, Communications, Marketing, or a related field preferred.
Must be able to travel.
Why Join Berk Enterprises? At Berk Enterprises, our culture and core values are the foundation of our success. We are a rapidly growing company that thrives on flexibility, innovation, and excellence. The successful candidate will thrive in our fast-paced environment, where critical deadlines are the norm, and opportunities for growth and development are abundant.
This is a remote position.
Auto-ApplyMedical Coding Specialist
Remote job in Boardman, OH
Southwoods Health is hiring a Medical Coding Specialist. The position has the option to be fully remote or fully in office. Responsible for the proper assignment of all CPT/HCPCS and ICD-10-CM diagnosis codes to ensure compliant coding of all assigned encounters.
Essential Duties:
Read and abstract E/M level from specialty offices, or hospital documentation if required
Provide CPT codes for: Surgeries, Anesthesia, Pain management, Radiology as needed
Query physician's with-in the Meditech system, or for those not on Meditech, reach out to assigned hospital contact person
Understand bundling concept and heed CMS guidelines
Assign ICD-10 codes to the highest level of specificity
Understand HCPCS codes and assign appropriately for POS
Accurately append modifiers as needed
Understand payer groups such as Medicaid HMO, and Medicare HMO and code to appropriate guidelines
Have a moderate knowledge of anatomy and physiology
Maintain 95 percent accuracy in coding and meet productivity standards as assigned
Research and find answers as needed
Ask questions when necessary to the appropriate superior
Ensure all processes at responsible physician practice maintains compliance with all regulatory agencies
Perform other duties as assigned
Qualifications:
Current medical coding certification (CCS, CCA, CPC, RHIT, COC, ACA, or CIC)
Responsible for the assignment of CPT codes and ICD-10-CM codes for higher level office procedures and hospital procedures
E/M coding as necessary for specialty offices
At least 3 years' experience
Working knowledge of Excel
Full-time. Option to be: Remote but must be commutable distance from Boardman Ohio for training, or fully in office in Boardman, Ohio.
At Southwoods, it's not just about the treatment, but how you're treated
.
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Pastoral Educator p/c
Remote job in Homeworth, OH
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
Summary:
The purpose of the position is to work with the department Manager of CPE in developing, maintaining, and supervising a program of Clinical Pastoral Education at the clinical and Certified Educator levels. This position is also responsible for the pertinent tasks of ACPE Accreditation.
Responsibilities And Duties:
95%
Plans, Administers, Attends to pertinent Accreditation of, and Supervises programs of Level 1a, 1b, 2a, 2b, and CE CPE of Clinical Pastoral Education.
5%
Works and cooperates with other pastoral care department personnel in meeting departmental goals and objectives. This includes participation in departmental retreats, interpersonal groups, staff meetings and lunches.
Liaisons with seminaries, ordained persons and lay ministers concerning Clinical Pastoral Education.
Actively participates in ACPE activities. This includes regular attendance at Regional and National meetings, serving ACPE committees when appropriate, and collaborating with other ACPE committees when appropriate, and collaborating with other ACPE supervisors.
Serves on both pastoral care department and general hospital committees and interdisciplinary teams.
Minimum Qualifications:
Master's Degree: Theology
Additional Job Description:
SPECIALIZED KNOWLEDGE
Undergraduate degree from a college, university, or theological school accredited by a member of the Council for Higher Accreditation (www. chea. org).
Graduate-level theological degree from a college, university or theological school accredited by a member of the Council for Higher Accreditation (www. chea. org) http//www. ats. edu/).
Degree must include a minimum of 72 semester hours (108 quarter hours) of credit and qualify as a Master of Divinity equivalent.
Master of Divinity preferred.
Must have entered Phase 2 of the certification process for Certification by the Association for Clinical Pastoral Education, Inc. (ACPE Certified Educator) Provide documentation of ordination, current endorsement or of good standing in accordance with the requirements of his/her own faith tradition.
Demonstrated skillset that meets Common Standards for Professional Chaplains (http//www. professional chaplains. org/Files/professional standards/common standards/common_standards_professional_chaplaincy. pdf) 2- 5 years of chaplaincy Experience in a healthcare setting.
Work Shift:
Variable
Scheduled Weekly Hours :
1
Department
Mission And Ministry
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Remote Work Disclaimer:
Positions marked as remote are only eligible for work from Ohio.
Auto-ApplyCrisis Counselor - Fully Remote in Youngstown, OH
Remote job in Youngstown, OH
Education (one of the following required): Bachelor's Degree from an accredited 4 year college or university. Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Ohio residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
* Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
* Build rapport, actively listen, and foster client engagement.
* Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
* Provide resources, coping strategies, referrals, and safety planning.
* Intervene appropriately in emergent situations.
* Maintain accurate, timely, and clinically sound documentation.
* Multitask effectively while navigating multiple software systems.
* Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection.
What You Can Expect
* Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
* Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
Remote Financial Analyst - AI Trainer ($150 per hour)
Remote job in Warren, OH
Mercor is recruiting U.S./UK/Canada/Europe/Singapore/Dubai/Australia-based **Investment Banking or Private Equity Experts** for a research project with a leading foundational model AI lab.
You are a good fit if you: - Have **at least 2 years of experience** working at top firms in investment banking or private equity with deal experience (academic experience does not count, must be on desk) Here are more details about the role: - The work is **fully asynchronous** and can be done around your schedule - You will be **building financial models** from scratch that would be reflective of what you did on desk - You must be able to commit **at least 20 hours per week** for this role - This contract is till end of February (with the possibility of extension) - Successful contributions increase the odds that you are selected on future projects with Mercor - The vetting process involves: - ~10 minute behavioral interview asking about previous deals you've worked on - Technical assessment ( < 30 minutes) evaluating financial expertise With respect to pay and legal status: - **This role will pay $150/hour** - We will pay you out at the end of each week via Stripe Connect based on the number of hours you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates** Limited time referral bonus: - **$1,000 referral bonus** for anyone you refer between December 11th and December 14th that passes the work trial and works at least 10 hours on the project - After that, the referral bonus will go back to $500
Director of Technology Operations
Remote job in Youngstown, OH
Job Description
Director of Technology Operations
About The Organization
Community Building Strategies (CBS) is a consulting firm based in Ohio that provides strategic and operational support to Non Profit organizations, donors, and businesses who are working to advance social, economic, and racial justice causes.
About The Role
We're seeking a strategic technology leader who will serve as the sole technology expert managing critical infrastructure, security, and operations across our network of progressive organizations. This hands-on leadership position requires someone who can autonomously navigate complex multi-platform environments while building strategic roadmaps, with the unique opportunity to shape technology operations that directly support grassroots organizing, voter mobilization, and social justice initiatives across multiple states.
What You'll Do
Manage and secure 95+ domains across multiple organizations, including DNS configuration, SSL certificate provisioning, nameserver management, and email setup/maintenance, while implementing proactive monitoring systems to prevent service disruptions
Conduct comprehensive audits within first 90 days covering existing operational processes, digital/physical security vulnerabilities, and technology workflows, then develop prioritized remediation roadmaps with immediate actionable steps
Develop and execute security protocols including incident response plans, access control policies, and quarterly access audits across Google Workspace, Box, and other cloud storage platforms, ensuring proper data governance and C3/C4 compliance
Oversee physical asset management for hundreds of devices including laptops, tablets, and phones, implementing tracking systems, security protocols, and working with local IT contractors for device preparation and deployment
Provide hands-on technical support including assisting website administrators with content updates, troubleshooting WordPress/Squarespace/Wix issues, and responding promptly to service outages while effectively triaging requests
Evaluate and consolidate technology infrastructure across platforms, identifying opportunities for cost optimization and process improvement while maintaining operational continuity
Partner with contractors and vendors to execute strategic initiatives, maintaining existing relationships while evaluating build versus buy decisions and determining when to bring capabilities in-house
Research and implement field operation technologies, selecting appropriate applications for canvassing teams, voter registration programs, and ensuring proper communication channels for field staff
Present recommendations to non-technical stakeholders through formal presentations, translating complex technical concepts into actionable business decisions for executive approval
Establish proactive monitoring and maintenance schedules for critical services, creating documentation, conducting training sessions, and building accountability measures across organizations
Skills We're Seeking
Domain and infrastructure management expertise including DNS, SSL certificates, email configuration, and experience managing multi-platform environments (WordPress, Squarespace, Wix, etc.)
Security operations experience with proven ability to conduct audits, create incident response plans, implement access controls, and manage sensitive data across multiple organizations
Physical device management capabilities including asset tracking, deployment strategies, and experience managing mixed environments (Apple/PC/Android) at scale
Google Workspace and cloud administration proficiency with experience in user provisioning, access management, storage optimization, and implementing governance policies across shared drives
Strong vendor and contractor management skills with ability to maintain relationships, evaluate service providers, and make strategic decisions about outsourcing versus in-house capabilities
Excellent communication and presentation abilities to translate technical concepts for non-technical stakeholders, provide clear recommendations to leadership, and collaborate across hierarchical structures
Highly autonomous work style with demonstrated ability to prioritize across multiple departments and stakeholders, manage competing urgencies, and maintain professional boundaries in fast-paced environments
Technical proficiency in web technologies including basic HTML/CSS knowledge, familiarity with content management systems, and general IT troubleshooting skills
Change management and process improvement experience with ability to assess existing systems, recommend consolidated solutions, and guide organizations through technology transitions without disruption
Mission alignment and professional maturity demonstrating commitment to progressive causes while maintaining practitioner focus, understanding nonprofit compliance requirements, and respecting C3/C4 firewall regulations
Additional Requirements
Location flexibility: Physical proximity to Northeast Ohio or surrounding area preferred, with ability to work remotely while maintaining availability during standard business hours and occasional in-person presence for critical infrastructure needs
Availability: Must maintain standard business hours availability with understanding that this is not a traditional 9-5 role during peak operational periods
Travel: Approximately 15% domestic travel for strategic meetings, professional development, and quarterly office visits if remote
Salary/Benefits
$125,000-$150,000 depending on skills and experience.
Health Insurance, Vacation Time, Sick Days, Paid Holidays, 401k, Ability to work remotely as needed, Monthly Cell Phone and Internet stipend.
Help Desk Analyst - (Hybrid)
Remote job in New Castle, PA
Help Desk Analyst Hybrid New Castle, DE
We are seeking a Help Desk Analyst to join our client's team in Delaware. This role focuses on providing application-related help desk support, ensuring efficient issue resolution, and delivering an excellent customer experience. Candidates will be trained on Microsoft custom-built applications and will play a key role in supporting end users through ticket resolution, documentation, and troubleshooting.
Responsibilities
Provide application-related help desk support (not hardware, software, or networking support).
Manage and resolve help desk tickets by analyzing issues and working toward resolution.
Troubleshoot, document, and escalate tickets as necessary in accordance with established processes.
Deliver excellent customer service by communicating clearly and professionally with end users.
Conduct minimal application testing as part of issue resolution.
Follow defined procedures, maintain accurate documentation, and support continuous improvement of help desk operations.
Required Skills
Previous experience in an application-focused help desk role.
Strong problem-solving and analytical skills.
Excellent customer service orientation with proven experience assisting end users.
Outstanding written and verbal communication skills.
Preferred Skills
Familiarity with Microsoft Office products (Word, Excel, etc.).
Experience with help desk tools, documentation, and escalation processes.
Local candidates will be given preference.
Work Arrangement
Initial onboarding and training will be onsite in Delaware.
Upon successful training and client approval, the role transitions to remote four days per week with mandatory onsite presence every Wednesday.
Candidates must remain flexible as the client may require full-time onsite reporting at any time.
Entry Level Remote Sales Representative - Part-Time or Full-Time
Remote job in Youngstown, OH
Job DescriptionOur client is looking for remote sales representatives to run appointments for mortgage protection, life insurance, final expense insurance, retirement protection, annuities, and debt-free living.
This is a commission-based sales position. Promotions are purely based on personal performance and not corporate politics.
What You Will Do:
You will help individuals find the most viable solutions for their needs and budget.
What You Won't Do:
You won't be expected to cold call, prospect, or harass your family and friends.
FAQ:
Nationwide company (work in your area)
100% remote work
Part-Time & Full-Time positions available
Requirements
Ability to obtain a life/health insurance license in your respective state (license not required for interview)
High school diploma or equivalent
Strong communication skills
Organized
Self-motivated
Proactive in problem-solving
Office Administrator
Remote job in Hermitage, PA
Out of an abundance of caution and until further notice, effective Mon 3\/16\/20, Preferred Sales, Inc. (PSI) has suspended all sales travel and face\-to\-face meetings with customers or suppliers. PSI, with a business\-as\-usual mindset, will be supporting it's sales staff now working\-from\-home and follow guidance from Federal and State officials as new information becomes available.
The Sales Associate and Office Admin remain urgent so your consideration is appreciated.
Office Administrator
Preferred Sales, Inc. (PSI), located in Hermitage, PA, is a nationally\-recognized leader in the sale of HVAC and Plumbing solutions to Commercial, Residential and Wholesale accounts in a 4\-state region. PSI is searching for an Office Administrator whose responsibilities will include, but not be limited to, maintaining records for all transactions, preparing monthly, quarterly and annual financial reports and processing reimbursements.
Ultimately, you'll assist and fill\-in for the current Office Manager who manages and allocates capital resources for Senior Management; however, on occasion and over time, you may be required to assist in other parts of the Company like Human Resources or Facilities. For the right individual who can rise to this challenge, the opportunities to advance with a growing company that treats employees like family are here! If you have a background in and knowledge of accounting or bookkeeping activities, we'd like to hear from you!
Responsibilities
Create and update spreadsheets of transactions
Maintain GL, AR\/AP and review and process reimbursements
Prepare budgets for Sales and Senior Management
Report on financial metrics, investments and growth rates
Keep records of invoices and tax payments
Manage Co.'s 3rd\-party relations, e.g., Payroll, Insurance, Credit
Identify and address account discrepancies
Report on financial projections, e.g., liquidity and cash flow
Requirements
Five (5) years of experience as an accountant or bookkeeper is required
Hands\-on experience with accounting software, like QuickBooks
Advanced knowledge of MS Excel, e.g., Spreadsheets, Charts, Functions
Demonstrated proficiency with bookkeeping procedures, e.g., GL, AP\/AR
Time\-management, organization skills and confidentiality are essential
BSc degree in Accounting, Business or equivalent is strongly preferred
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Remote Visual Storytelling Expert - AI Trainer ($45-$65 per hour)
Remote job in Warren, OH
Mercor is seeking experienced visual storytelling experts - including storyboard artists, cinematographers, animators, editors, and motion designers - to collaborate on creative projects with leading AI research groups. These engagements focus on shaping narrative-driven visual content with cinematic pacing and authenticity. This is a unique opportunity to apply your creative expertise toward developing frontier AI systems that understand and generate compelling visual stories. ### **Key Responsibilities** - Develop storyboards, visual concepts, and narrative structures for AI training data. - Caption video content with an emphasis on capturing storytelling elements, visual detail, and camera techniques. - Evaluate AI-generated visual narratives and provide feedback for improvement. - Ensure authenticity, coherence, and cinematic quality. ### **Ideal Qualifications** - 3+ years of professional experience in film, animation, motion design, or related creative fields. - Strong portfolio demonstrating expertise in storytelling, pacing, and cinematic techniques. - Ability to distill abstract ideas into clear, engaging visual narratives. - Excellent attention to detail and creative problem-solving skills. ### **More About the Opportunity** - Remote and asynchronous - flexible scheduling on your own terms. - Expected commitment: 30-40 hours/week. - Project-based engagements, typically ranging from 2-3 months with potential extensions. ### **Compensation & Contract Terms** - $45-$65/hour depending on experience and geography. - Payments issued weekly via Stripe Connect. - Independent contractor engagement. ### **Application Process** - Complete a short interview to discuss your creative background and areas of expertise. - Selected applicants may be asked to complete a brief sample task. ### **About Mercor** - Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations. - Our investors include Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey. - Thousands of professionals across domains like law, creatives, engineering, and research have joined Mercor to work on frontier projects shaping the next era of AI. * * *