Bob's Squad Sales Support Associate
Support associate job at Bob's Discount Furniture
Job Title Bob's Squad Support Associate
Join Bob's Discount Furniture as a Bob's Squad Support Associate and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you'll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you'll use technology and service skills to represent Bob's with integrity, enthusiasm, and care.
This is a full-time, in-store position with required flexibility to work nights, weekends, and holidays.
What You'll Bring to Bob's
At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by customer focus, communication, tech-savviness, and the ability to support multiple functions in a dynamic retail environment. If you're a team player who loves solving problems and connecting with people, this is the opportunity for you!
Key Skills for Success
To excel in this role, you will need to demonstrate strengths in the following skill areas:
Core Competencies & Expertise
Guest communication and empathy
Omnichannel customer support (in-store, phone, digital)
Order entry and accuracy using support systems
Cash handling and payment processing
Multitasking and follow-through
Problem-solving and root cause analysis
Positive mindset and professionalism
Technology adaptability and system usage
Preferred Competencies & Skills
Experience in retail, call centers, or customer service
Sales or CRM system familiarity
Experience supporting store operations or fulfillment
Who We Are
At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.
Benefits & Perks
National Medical, Dental, and Vision Insurance
Paid Vacation, Sick Days, Holidays, and your Birthday
401(k) Profit Sharing Plan with a generous company match
Pet Insurance and employer-paid Life Insurance
Legal & Financial Planning assistance and wellness resources
Tuition Reimbursement and employee scholarships
Ongoing training and career development through Workday Learning
Employee Discount on Day 1, plus merchant partner savings
Our Culture & Core Values
At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other!
Minimum Qualifications
Must be at least 18 years old to be considered for employment with Bob's
Ability to work flexible retail hours including weekends and holidays
Strong verbal communication, judgment, and customer service skills
Basic computer proficiency and willingness to learn new technologies
Physical Demands
Ability to stand and walk on showroom floor
Ability to sit and perform computer-based work at a desk
Ability to speak clearly on phone and use standard office equipment
Diversity is a Core Value at Bob's
At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
Pay:$16.60 - per hour
It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact *******************************. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Auto-ApplyPC Board Technician
Euclid, OH jobs
Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.
Location: Euclid - 22801
Req ID: 27882
Purpose
To provide technical and process support for PC Board manufacturing operations.
Job Duties and Responsibilities
Provides technical and process support related to PC Board production, prototype, and process development.
Uses schematics, diagrams, written and verbal descriptions or defined plans to perform testing and troubleshooting on electronic or mechanical components, equipment or systems.
Gathers, maintains, formats, compiles and manipulates technical data using established formulae and procedures and performs detailed mathematical calculations.
Address concerns reported through employee suggestion and near-miss systems.
Encouraged to initiate changes for continuous product and process improvement.
Basic Requirements
Minimum of a high school education or GED is required.
Minimum 5 years of work experience or Associate Degree in related field.
Rotational availability between 1st and 2nd shift is preferred.
Has full proficiency in a range of technical processes or procedures (or deep skills in a single area) through job-related training and considerable work experience
Completes a variety of atypical assignments
Works within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignments
Works with a limited degree of supervision, with oversight focused only on complex new assignments
Acts as an informal resource for colleagues with less experience
Effective written and oral communication skills. Strong desire to take ownership and drive results. Ability to analyze data to drive decision making.
Good organizational skills and computer skills.
Proficient in the use of MS Office including but not limited to Word, Excel, PowerPoint.
On an as needed basis, train, assist and observe other department personnel (as qualified) on the department equipment and/or process for improvements such as but not limited to safety, quality, ISO 14001 & 45001 and manufacturing proficiency/efficiency.
Environmental Health & Safety (EHS)
Understand the Company's EHS Policy and how it relates to this job.
Be aware of OSHA and EPA laws and regulations as well as the Company's Plant Rules and Regulations that pertain to this job.
Work in a safe manner and observe all company EHS and JHA procedures.
Follow safe equipment operating procedures and only operate equipment when guards are in place and in good condition.
Know that the company EHS procedures are contained in reference books such as SSW Specifications, Plant Rules and Regulations. Safety Data Sheets are stored electronically and available 24/7. In an emergency SDS may be accessed at Security.
Immediately notify the Supervisor if there is any safety hazard, any equipment not operating correctly, or if there are any questions regarding EHS and JHA procedures.
Personal Protective Equipment: See Department PPE Chart
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
Distribution Team Member - 8:00pm to 4:30am Shift
Bethel Park, PA jobs
Company: ABARTA Coca-Cola Beverages
Other Potential Locations: Houston, PA
We are actively seeking enthusiastic team players who want to work with the world's most trusted and iconic brands.
About ABARTAABARTA Coca-Cola Beverages is a family-owned company committed to being a visible, engaged partner to the customers and communities we serve. We value diversity and individuality and when you thrive, we thrive. ABARTA offers the perks of a large corporation with the personalized touch of a smaller company. We are a workplace that encourages sharing ideas in a supportive environment, growing professionally, maintaining a healthy work/life balance, and interacting with all levels of the organization. We would love for you to become a part of our family to help make our vision of Quenching the Thirst of Our Neighbors a reality!Summary
Watch a video of the job:
Remember, whenever you see one of our shiny red trucks rolling down the road there is a team of professional warehouse associates whose mission is to fulfill customer orders and prepare them for delivery. Our Order Builders work in a fast-paced warehouse environment making sure our customers stores are fully stocked with Coca-Cola products, refreshing the World, and providing moments of optimism and happiness.
Responsibilities
Responsible for pulling orders based on pick ticket to accurately build orders for loading onto delivery trucks.
Build orders according to assigned load tickets using industrial power equipment.
Manually lift and move product to restock and repack ensuring date code accuracy and proper rotation.
Adhere to good manufacturing practices and safety standards.
Responsible for meeting productivity requirements.
Stage completed pallets in designated areas.
Follow established company Safety, Health, Environment, and Quality procedures and policies.
Actively participate in Hazard Mitigation.
Complete assigned Health & Safety trainings.
Qualifications
High School diploma or GED required.
Minimum 6 months of general work experience.
Experience working with manual or powered pallet jacks preferred.
Prior warehouse experience preferred.
Must be able to repetitively lift up to 50lbs.
Daily Activities Repetitively lift, carry, and position product (weighing up to 50 lbs.) above shoulder height without assistance.
Consistent kneeling, squatting, and reaching above the head.
Ability to push and pull manual and powered equipment (i.e., pallet jack, hand-truck, etc.) containing product loads for a minimum of 100 yards without assistance.
Ability to repetitively grasp and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination.
Ability to read information in small, medium, and large print.
Ability to stand and walk for long periods.
Additional InformationABARTA Coca-Cola Beverages, LLC applicants must submit to a background verification process prior to commencing employment with the company. Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre-employment background check which may include drug screening, driving records (including minor moving violations) and will be evaluated according to ABARTA Coca-Cola Beverages, LLC guidelines to determine eligibility for this position. ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity Employer Minorites/Women/Veterans/Disable/Sexual Orientation/Gender Identity.
For more job postings and additional information about our company and culture, please visit our careers site at
warehouse forklift pallet jack shipping receiving manufacturing lift order build pick pack selector
Level 1 IT Support Specialist
Southampton, NY jobs
IS ON-SITE IN SOUTHAMPTON, NY
THIS IS NOT A REMOTE JOB
Important Note on Location & Housing
Due to the nature of this role, candidates must already reside within a reasonable commuting distance of Southampton, NY.
Please do not apply if you are out of state or planning to relocate.
Housing in this area is extremely limited and expensive, and the compensation for this position does not support relocation or long-distance commuting.
Thank you for your understanding.
Summary: To support, maintain and expand current IT and infrastructure capabilities.
Duties and Responsibilities:
· Physical Installation and management of network, security, and phone systems
· Provide maintenance and support to company issued equipment such as individual works stations, printers, and RF scanning devices
· Manage software license and installation as well as providing instruction to the staff regarding proper usage of said software.
· Provide end-user support on third party software programs such as online billing, mobile applications, and control systems commissioning.
· Perform ERP system data and user maintenance
· Responsible for procuring equipment and software as needed and within budget
· Produce reports as needed for management from multiple data sources.
Competencies:
· Proficient with Microsoft Office Suite with a strong emphasis in MS Excel
· Excellent interpersonal and customer service skills
· Firm understanding of existing network programs and capabilities
· Strong analytical and problem-solving skills
· Excellent troubleshooting ability
· Experienced working in a Windows Operating system environment
· Basic Programming and Web Design knowledge
Requirements
· Associate degree in Computer Science or equivalent experience
· At least (2) years of experience in network maintenance or user technical support preferred
· A+, Network+, and similar certifications preferred
· Perform upgrade and maintenance tasks during designated maintenance windows
· Must be able to lift up to 50 lbs.
· Must be able to communicate effectively with coworkers, managers and vendors.
· Ability to frequently stand, walk, kneel, bend, reach and work in hot and cold temperatures.
· Must represent the company in a positive and professional manner.
· Must be able to work with minimum supervision.
Telecom Technical Specialist I
Jackson, MI jobs
Job Title : Telecom Technical Specialist I
Contract: 12+ Months (with possible extension)
We are seeking a Telecom Technical Specialist I responsible for executing, managing, and enhancing standard processes related to telecom design and delivery for electric substation facilities. This role requires clear communication with stakeholders to provide project visibility, process updates, and actionable information throughout telecom buildout lifecycles. The specialist will support engineering, construction, and field teams with telecom coordination, infrastructure evaluations, and cellular study analysis using applicable tools and standards.
Key Responsibilities:
Execute and improve telecom design and delivery processes for electric substation facilities.
Communicate work processes, timelines, and project status updates to internal stakeholders in a clear and concise manner.
Support project engineering, design teams, construction personnel, and field teams with telecom-related coordination.
Conduct cellular study analysis and document findings using appropriate technical tools.
Submit, track, and manage telecom service orders including new requests, changes, and disconnects.
Ensure telecom installations and designs follow IEEE standards for high-voltage (HVD) substation communications.
Track and maintain multiple project tasks, deliverables, and overall statuses.
Identify and drive improvements in systems, workflows, and telecom delivery processes.
Enforce established procedures, standards, and best practices across telecom operations.
Provide strong customer service and communication to business partners and project stakeholders.
Work independently with minimal supervision while maintaining accurate and timely updates.
Collaborate effectively with engineers, project managers, IT teams, vendors, and construction personnel.
Required Skills & Qualifications:
Minimum 2 years of experience in telecom, networking, or a related technical discipline.
Strong knowledge of networking, LAN, WAN, and telecom technologies.
Experience submitting and tracking telecom service orders (new, change, disconnect).
Understanding of IEEE standards related to high-voltage (HVD) substation communications.
Proficiency with databases and Microsoft Office applications.
Strong problem-solving, analytical, and critical thinking skills.
Ability to balance technical requirements with business needs.
Excellent communication and interpersonal skills.
Highly self-motivated, proactive, and capable of working independently with minimal supervision.
Strong organizational skills with the ability to manage multiple tasks and projects concurrently.
Ability to work effectively in a team environment and interact with engineers, IT, project managers, and vendors.
OTI Support Technician (On-Site)
Weldon, NC jobs
Purpose
This role is responsible for the Operational Technology Infrastructure (OTI) at Roseburg plant sites. The successful candidate will collaborate and innovate with customers and virtual team members to develop and implement network, server and client systems in support of the plant's manufacturing efforts. The reliability and performance of that infrastructure directly impacts the success of the mill. The OTI Support Technician will provide front line infrastructure support. The role is an on-site position that focuses to support end users, manage all OT related infrastructure at the mills, and provide effective OT systems to maintain manufacturing production targets for the facility.
Key Responsibilities
Follow all health and safety policies and programs
Maintain and troubleshoot site operations technology infrastructure, including servers, networking equipment, PLCs, HMIs, and other control system components
Provide technical support of site operations technology infrastructure
Implement improvements in systems capabilities that will increase the ability to meet customer requirements, including safe and reliable operations, and improve business competitiveness
As a member of a virtual team that spans all Roseburg locations in the US and Canada, work closely with the operations technology group on adherence to standards and participate in training as required
Develop and maintain documentation, and provide training for plant personnel on the manufacturing network system and components
Work with corporate IT staff and plant staff to support capital improvement projects as assigned
Perform other duties as assigned
Models company core values
Required Qualifications
Five (5) years of experience in administration of Windows workstations and servers
Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering or equivalent combination of education and/or experience
Demonstrated safety focus
Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure, etc. (Cisco/Meraki)
Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment
Must be able to be on call for 24/7 manufacturing operations, including nights, weekends and holidays as required
Preferred Qualifications
Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
Experience interfacing with or supporting infrastructure needs of a process-control environment
Experience with VMWare vSphere and VMWare Horizon and Wonderware Controls software
PLC Programming Experience/Allen Bradley
About Roseburg Forest Products
Founded in 1936, Roseburg Forest Products is a privately held company based in Springfield, Oregon. With a legacy in sustainable forestry and innovative wood products manufacturing, we are a leading North American producer of engineered wood, exterior trim, plywood, lumber, and medium density fiberboard (MDF). Our products shape and support homes, workplaces, and industries, while our timberlands protect forest health for future generations and provide high-quality wood fiber for our integrated operations.
At Roseburg, we believe in making lives better from the ground up through the products we create, the relationships we build, and the communities we support. Our team of passionate professionals value safety, integrity, and excellence in all we do. From the mill to the forest to the office, you'll find opportunities to grow and contribute to a company that cares for people, communities, and the environment.
Learn more about who we are and what we do at *****************
Benefits at Roseburg
Roseburg offers a comprehensive and competitive benefits package to support the health, financial security, and well-being of our team members and their families. Key benefits include:
Bonus opportunities based on company and individual performance
401(k) with up to 4% company match and 3% automatic company contribution
Vacation starting at 3 weeks and 11 paid holidays per year
Company-sponsored medical, dental, and vision insurance
Company-paid life, AD&D, and long-term disability insurance options
Mental health benefits for the entire family, including 8 free annual sessions per person
Wellness programs and incentives, including biometric screenings & wellness challenges
Paid time away from work for illness or injury, as well as paid parental bonding time
Health Savings Account (HSA) with company contributions and Flexible Spending Account (FSA) options
Company match for charitable contributions
Education assistance and professional development support
Financial and retirement counseling
Additional voluntary benefits including pet insurance, student loan refinancing, and exclusive scholarships for child dependents, and more!
AN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERANS
Executive Technical Support
Seattle, WA jobs
What This Job Entails
This role combines deep technical expertise with exceptional customer service and communication skills to deliver a seamless and reliable technology experience for executive users.
The ideal candidate is proactive, personable, and thrives in fast-paced environments where professionalism, discretion, and attention to detail are paramount. You'll collaborate closely with executives, executive assistants, IT infrastructure, and other technology teams to anticipate needs, resolve issues, and maintain high satisfaction and trust.
Scope
·Applies professional expertise and organizational objectives to creatively resolve complex technical and service-related issues.
·Handles multifaceted situations requiring in-depth evaluation and sound judgment to determine the best solutions.
Your Roles and Responsibilities
●Deliver outstanding customer service and personalized support for all aspects of executive technology.
●Provide responsive, professional technical assistance to executives and their teams across hardware, software, networking, printing, mobile devices, and collaboration tools.
●Proactively monitor, maintain, and troubleshoot desktop systems, mobile devices, and network connectivity in a diverse environment to prevent disruptions.
●Offer onsite and remote support for executive-level clients and their assistants, ensuring clear, confident, and courteous communication at all times. May require occasional off hours support and on-call availability is required.
●Translate complex technical issues into simple, actionable explanations for both technical and non-technical audiences.
●Recommend and implement tailored technology solutions that align with executive needs and preferences.
●Build and maintain trusted relationships with executives, exercising discretion and professionalism with all sensitive information.
●Partner with global and regional teams to support executives during travel and off-site events.
●Provide on-site event support to ensure seamless technology integration during meetings, presentations, and special engagements.
●Manage incidents and requests in an ITSM platform (e.g., Zendesk), demonstrating accountability, follow-through, and proactive communication.
Required Qualifications / Skills
●5+ years of experience in service desk or desktop support, preferably in a fast-paced enterprise or executive environment.
●Advanced proficiency in Windows 11, mac OS, Microsoft Suite, Microsoft Exchange, Active Directory, wireless and printing technologies, and mobile device management.
●Strong commitment to exceptional customer service and service delivery excellence.
●Demonstrated ability to communicate effectively, both verbally and in writing, with diverse audiences.
●Professional presence and demeanor, with the ability to remain calm and composed under pressure.
●Meticulous attention to detail, strong follow-through, and the ability to prioritize effectively.
●Proven problem-solving and decision-making skills.
●Industry certification (CompTIA+ or equivalent experience) preferred.
Physical Demands & Work Environment
●Ability to perform office-related tasks, including extended periods of sitting or standing.
●Mobility to move throughout an office environment and perform in-person support.
●Ability to use a computer and other standard office technology.
●Strong communication skills, both in-person and virtual.
●Some positions may require occasional repetitive motion involving wrists, hands, or fingers.
Information Technology Support Associate
Joliet, IL jobs
Berkot's Super Foods is seeking an Entry Level Information Technology (IT) Support Associate. This candidate will provide first-line technical support to store teams and corporate staff, ensuring the smooth operation of all technology used across the grocery chain. This role is responsible for troubleshooting hardware and software issues, supporting POS and back-office systems, performing routine maintenance, and assisting with technology deployments. They must deliver timely, customer-focused service while maintaining accurate documentation and following company IT procedures. They will report directly to the IT Manager.
Responsibilities
Provide Level 1 support for store and office users via phone, ticketing system, email, or in person.
Troubleshoot issues related to POS terminals, printers, scales, handheld devices, workstations, mobile devices, and basic networking.
Resolve routine software, hardware, and connectivity issues or escalate when necessary.
Assist with installing, configuring, and updating hardware and software across store locations.
Help maintain back-office systems, time clocks, scanners, and communications tools.
Support the rollout of new equipment, system upgrades, and store technology initiatives.
Ensure devices and systems are maintained according to company standards.
Collaborate with the IT team to improve processes and reduce recurring issues.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field strongly preferred.
2+ years of technical support experience required.
Retail or grocery industry experience is highly preferred, especially with POS or store operations systems.
Basic understanding of computer hardware, networking fundamentals, and mobile devices.
Strong troubleshooting, communication, and customer service skills.
Ability to prioritize tasks and work independently in a fast-paced environment.
Willingness to learn new systems and technologies.
Ability to travel to store locations as needed.
Job Type: Full-time
Work Location: In person
Benefits:
401(k)
401(k) matching
Dental insurance
Vision insurance
Health insurance
Life insurance
Paid time off
Help Desk Technician for MSP
New York, NY jobs
Role Description
This is a full-time on-site role for a Help Desk Technician at Aurora Computer Technology, Inc. located in Staten Island, NY. The Help Desk Technician will be responsible for providing technical support to clients, troubleshooting hardware and software issues, maintaining and updating computer systems, and responding to service tickets in a timely manner. Additionally, the technician will assist in setting up new hardware and software, provide training and support to end-users, and ensure proper documentation of technical procedures and solutions.
Qualifications
Experience with technical support, troubleshooting hardware and software issues
Working knowledge of computer systems maintenance and updates
Familiarity with setting up new hardware and software
Ability to provide training and support to end-users
Strong communication and interpersonal skills
Attention to detail and excellent organizational skills
Ability to work independently and as part of a team
Certification in IT, Computer Science, or related field is beneficial but not required
Prior experience in a Managed Services Provider (MSP) environment is advantageous
ERP Accounting System Specialist
Fremont, CA jobs
Solution, system analysis and system design (needs interview, system analysis, process optimization, specification writing, etc.)
The daily maintenance of SAP ERP, SAP BW and Delta FMR (Financial Management Report) including BMS(Budget Management System) systems, assisting in authorization grant, troubleshooting, training and documentation
Additional responsibilities are to include however not limited to the following:
Data strings with module of SAP ERP FI, CO, PS, BW and IBM TM1-BMS experience in integration.
E-document(E-invoice function)
Job Requirements:
Education:
BS degree in finance/computer science or related field
Experience:
Have 6-9 years of experience in SAP ERP FICO and SAP BW system analysis, maintenance.
Familiar with the application of any module of SAP ERP SD, MM, PP, PS.
Possess the concept of order cash management, material procurement, production management (Configure-to-order), project system (Solution business), E-document is preferred.Possess ABAP, Fiori program development experience is preferred.
Good logical concepts, communication and coordination skills, organization and expression skills
Skills:
Business analysis
Identify, analyze, assign and/or complete assigned problem tickets
Document applicable business processes and procedures in the assigned areas
Ensure systems availability is at or above committed service levels
Assist teams on other projects in order to ensure successful integration of SAP and Non-SAP functionality
Configuration and troubleshooting Of the SAP FICO(Including e-document) and BW
Development
Knowledge of SAP ABAP and ABAP on HANA
Report
FMR (Financial Management Report)
Technical Support Specialist (Hay Tool Products)
Brodhead, WI jobs
The Technical Support Specialist serves as the subject matter expert for assigned product line(s) and supports Kuhn North America (KNA) personnel and dealers in supporting service issues for products marketed by KNA.
EXPECTATIONS
Resolve dealer service needs with required urgency
Working knowledge of machines distributed by Kuhn North America
Serve as the technical expert on assigned product line(s)
Present a helpful and favorable image of the Company
Treat people fairly
Confidentiality of Company information
Continuously improve systems
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the technical expert for service issues for the assigned KNA product line(s).
Assist as a back-up in resolving dealer complaints or concerns for other products distributed by KNA.
Diagnose, qualify and quantify service and performance issues for assigned product line(s).
Review and process all warranty claims for assigned product line(s).
Maintain warranty records (complaints, service calls and claims) and distribute related reports to applicable departments.
Collaborate with Product Management, Engineering, and Operations departments and other assigned factory contacts to develop solutions and implement action plans to solve service issues.
Communicate machine corrections and issues to KNA personnel and the KNA dealer network through Service Bulletins and/or Technical Improvement Programs.
Develop and conduct training presentations aimed at educating KNA employees and dealer personnel on the proper set-up, maintenance and service of current and newly introduced products.
Assist in the development of service instructions for assigned product line(s).
Participate in NPI (New Product Implementation) projects by sharing product issues, concerns, and trends for the assigned product line(s).
Partner with Parts Department personnel to develop and maintain the recommended parts stocking lists.
Review Operator Manuals for product service content and recommend additions or modifications.
Provide input into the feasibility of Special Sales Requests (SSRs) to ensure product can properly be supported in the field.
Maintain knowledge of the service and maintenance requirements and field issues of competitor's products for the assigned product line.
Maintain work area in a clean and orderly fashion and conform to all quality and safety procedures.
Other duties may be assigned
Education and/or Experience - An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred. The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, hydraulics, welding, and torch cutting. Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is also required.
Endpoint Support Technician
Sacramento, CA jobs
Endpoint Support Technicians experience
Experience troubleshooting Windows 11 in an enterprise environment
Experience supporting desktops, laptops, and tablets within a domain environment
Imaging experience (SCCM, MDT, Clonezilla, Autopilot, etc.).
Must have reliable access to a personal vehicle for onsite travel (mileage reimbursed).
Information Technology Service Desk
New York, NY jobs
CONTRACT TO HIRE
Our client, a leading private equity firm focused on the technology services sector, is seeking a Service Desk Technician to work onsite at their NYC office helping deliver white glove IT support. This individual will work on a variety of user facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. This individual will provide high-quality customer service, ensuring the client's IT systems and equipment issues are resolved in a timely manner. Support will be offered both onsite and remotely.
Key Responsibilities & Duties:
Understand, troubleshoot, and remediate issues with desktop infrastructure and applications (Outlook, Office, Adobe, MDM, network printing, VPN, etc.).
Serve as first point of contact for endpoint incident troubleshooting.
Have a strong background in Microsoft O365 and Windows workstations.
Troubleshoot virtual conferencing systems (such as Zoom) and support conference room technology.
Troubleshoot iPhones and iPads.
Strong communication skills to be able to work with staff, multiple internal teams and executive users.
Review ticket queues and be able to manage priority and tasks while communicating updates to end users.
Assist in designing and documenting end user solutions.
Configure and deploy Windows Laptops
Assist in managing and delivering IT related projects
Experience & Qualifications:
Bachelor's degree in Computer Science, MIS, or equivalent preferred.
3+ years of work experience with progressively more responsibilities.
Demonstrated proficiency with Windows OS troubleshooting.
Troubleshooting experience with O365 apps and Windows applications is required.
Active Directory experience is required.
Experience with Antivirus platforms, as well as OS patching.
Mobile Device Management experience a plus.
Excellent organizational, verbal, and written communication skills.
Experience with SCCM or any imaging technology is preferred.
IT Support Specialist I
Carlyle, IL jobs
The secret to the Maschhoffs' success has always been its people. We are committed to finding team members who are passionate about pigs and share the same family values that make this company successful.
Job Duties & Accountabilities
Receive, prioritize, document, and actively resolve end user technology issues and requests via phone, email, in person or using remote tools.
Install, diagnose, repair, maintain and upgrade laptop and desktop software, hardware, and equipment, while ensuring optimal performance and connectivity.
Support end-user training where required.
Support all company IT policies and data protection standards.
Escalate support issues to appropriate personnel as needed.
Ensure assigned requests are resolved in a timely manner using appropriate prioritization and escalation.
Collaborate with other departments for problem resolutions as necessary.
Create system/user documentation.
Maintain Computer/IT equipment asset listing.
Travel occasionally to remote locations to provide onsite support, adhering to all biosecurity standards and protocols.
Be on call on a rotational basis.
Knowledge of:
Microsoft windows Operating Systems
Microsoft Office Suite
Printer installation and support
Mobile devices including tablets and phones
Basic Networking
Familiarity with ITSM tools
Skill in:
Customer service
Clear and concise verbal, written and telephone communication
Time management and prioritization with incoming tasks/requests
Ability to:
Be on call per the on-call rotation
Analyze complex problems and make sound recommendations
Perform administrative tasks, including creating documentation and tracking incident tickets
Operate independently as well as in a group setting
Compensation and Benefits:
Targeted pay range of $50,000-$56,000 USD per year, depending on experience and qualifications.
The Maschhoffs offers full-time regular employees a comprehensive benefits package including:
Your choice between a Preferred Provider Organization (PPO) plan and a High Deductible Health Plan (HDHP) plan.
Two options for dental coverage, both of which cover three main types of expenses and cover preventative care at 100%.
Group rate vision benefits.
Complimentary Basic Life Insurance as well as voluntary employee, spouse, and child life insurance policies.
Short Term and Long Term Disability coverage, at no cost to the employee.
A traditional pre-tax 401(k) plan as well as a Roth 40(k) plan. The Company matches the first 4% of employee contributions, which is immediately vested.
A generous paid time off program, including a life event day and volunteer day each year for full time employees.
Participation in a Company Short Term Incentive Plan (STI) where payments are dependent upon several company factors/metrics.
QualificationsEducationPreferred
High School or better.
ExperiencePreferred1 year:
1 year of Related Experience
A career with The Maschhoffs is packed with benefits
Competitive hourly pay:
Excellent Health Insurance (Medical/Dental/Vision) including:
The Maschhoffs covers on average $11,000-$17,000 in benefits annually
Company contributions to Health Savings Account
Short Term/Long Term Disability
No-cost counseling sessions
Full-time employees are eligible the 1st of the month following 30 days!
401K plan with up to 4% company match
Accrued Paid Time Off plus a paid Life Event Day!
Bi-annual production bonus program
School Tuition Reimbursement Program
Extra money earned through our referral program
Discounted Pork Packs (including loins/ribs/bacon and more!)
Visit our website to apply: IT Support Specialist I | The Maschhoffs
Information Technology Specialist
Farmingdale, NY jobs
The IT Specialist provides comprehensive IT support and ensures efficient resolution of technical issues. Responsibilities include diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets. Key functions include monitoring IT assets, ensuring compliance, and enhancing helpdesk efficiency to meet service level agreements (SLAs).
Position Responsibilities and Accountabilities
Technical Support and Issue Resolution
Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email.
Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions.
Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations.
Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs).
Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity.
Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.
User Management, and Asset Oversight
Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software.
Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.
Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.
Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality.
Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities.
Qualifications and Competencies
Strong troubleshooting, analytical, and diagnostic abilities
Excellent interpersonal and teamwork skills
Proven problem-solving, communication, and organizational skills
Ability to stay organized and create clear, thorough documentation for processes and procedures
Working knowledge of network devices, including switches, access points, and firewalls
Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals
Experience with warehouse systems (e.g., Zebra scanners, pack stations) is a plus
Ability to perform heavy lifting (50+ pounds)
Ability to travel as needed
Education and Experience
Bachelor's Degree in Computer Science or Information Systems a plus
Minimum 3-5 years of IT experience required
Windows and MAC support required
Must be well-versed in network configuration and troubleshooting
Must be able to support Windows Server 2012 and up
Active Directory, GPO, DNS, and DHCP experience
Avaya IP Office experience is a plus
Technical Support Engineer
Columbus, OH jobs
The Support Engineer plays a critical role in delivering Tier two and three level support and mentoring junior staff within a nationally distributed financial services organization. This role serves as the escalation point for complex technical issues and contributes to strategic initiatives that improve support operations, user experience, and technology adoption. The ideal candidate is a seasoned IT professional with strong technical acumen, leadership capabilities, and a passion for service excellence.
Responsibilities:
Resolve escalated hardware, software, and network issues with precision and speed. Perform root cause analysis and implement long-term solutions.
Guide IT Support Specialists through complex troubleshooting, share best practices, and lead cross-training initiatives across platforms like Salesforce, Workday, and Microsoft 365.
Analyze support ticket trends and recommend improvements to reduce volume and enhance resolution times. Implement automation and AI-assisted workflows where applicable.
Lead projects to improve device provisioning, support processes, and end-user experience, with focus on automation and self-service enablement.
Maintain and optimize asset tracking, license management, and endpoint lifecycle systems with automated reporting.
Collaborate with Systems Engineering and other IT teams to resolve advanced issues and strengthen infrastructure reliability.
Lead or support technology rollouts, including new applications, endpoint imaging, and security enhancements.
Ensure onboarding processes are efficient and consistent, overseeing IT provisioning for new employees.
Refresh and expand the internal knowledge base, incorporating AI-powered search and self-service capabilities.
Provide clear documentation, training resources, and quick-start guides for citizen developer and automation scenarios.
Establish baseline support metrics (ticket volume, resolution time, satisfaction) and deliver weekly reporting on team performance.
Maintain and refresh internal knowledge base articles, troubleshooting guides, and citizen developer quick-start documentation.
Key Deliverables:
Implement and measure impact of one AI-powered enhancement (such as automated ticket triage or AI-assisted troubleshooting workflows) to improve response speed or user satisfaction, with documented success metrics and team training plan.
Design and deliver cross-training schedule for IT Support specialists in Salesforce, Workday, and Microsoft 365, including competency assessments and certification pathways.
Lead comprehensive refresh of BWE's internal knowledge base, ensuring it reflects current systems and processes while incorporating AI-powered search and self-service capabilities.
Create citizen developer support documentation and quick-start guides for common IT automation scenarios, with clear governance boundaries.
Analyze support ticket patterns over 90 days and provide formal recommendations for reducing volume or improving resolution times, including specific process improvements.
Establish baseline support metrics (ticket volume, resolution times, user satisfaction) and implement weekly reporting to track team performance and identify automation opportunities.
Minimum Qualifications:
3+ years of IT support experience with demonstrated success resolving complex technical issues.
Strong proficiency with mac OS, Windows, and mobile device environments.
Experience in financial services or other regulated industries preferred.
ITIL Foundations Certification (preferred at hire, required within 6 months).
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
Proficiency in Microsoft 365, Teams, Adobe Acrobat, Azure AD/Entra, and endpoint management tools.
Experience with ticketing systems (e.g., FreshService) and the ability to manage concurrent priorities.
Familiarity with network protocols, endpoint security, and remote support tools.
Excellent communication and documentation skills for non-technical audiences.
Preferred Qualifications:
Experience implementing AI-powered support tools and automation strategies.
Familiarity with Salesforce, Workday, SharePoint, and other enterprise platforms.
Ability to lead small technical projects and mentor junior staff.
Exposure to project management and cross-functional IT initiatives.
Project Support Coordinator
Matthews, NC jobs
Leeds Professional Resources (A leader in Construction Recruitment) is working with a leading mechanical contractor specializing in the installation and service of commercial HVAC, plumbing, and piping systems. We take pride in delivering high-quality projects across various commercial sectors, including healthcare, education, industrial, and office environments.
Position Summary:
The Commercial Project Coordinator will support project managers and field teams in planning, scheduling, documentation, and coordination of commercial mechanical projects. This role is ideal for someone with 1-2 years of construction or mechanical industry experience who is detail-oriented, organized, and eager to grow within the contracting field.
Key Responsibilities:
Assist project managers in organizing project schedules, budgets, and documentation.
Coordinate with vendors, subcontractors, and internal teams to ensure timely delivery of materials and information.
Prepare and track submittals, RFIs, and change orders.
Maintain project files, drawings, and correspondence in an organized and up-to-date manner.
Support project kickoff, progress, and closeout processes.
Assist with job cost tracking, invoicing, and procurement activities.
Communicate regularly with field supervisors and foremen to ensure project milestones are met.
Help maintain compliance with safety and quality standards.
Qualifications:
1-2 years of experience in construction, mechanical contracting, or related field.
Associate's or Bachelor's degree in Construction Management, Mechanical Engineering, or related field preferred (or equivalent work experience).
Strong organizational and multitasking skills.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook); familiarity with Bluebeam, Procore, or similar project management software a plus.
Excellent communication and interpersonal skills.
Ability to work both independently and as part of a team in a fast-paced environment.
Information Technology Support Engineer
Boston, MA jobs
A dynamic organization is looking for an experienced IT Support Engineer to take ownership of local support operations while partnering with global teams. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about improving systems through automation.
What You'll Do:
• Provide onsite and remote support for hardware, software, and collaboration tools
• Troubleshoot advanced issues across Windows, Microsoft 365, and networking
• Manage onboarding/offboarding, provisioning, and access control
• Maintain Windows 11, M365 apps, and endpoint devices
• Support conference room AV systems
• Build automation scripts (PowerShell, Python, Bash)
• Serve as an escalation point and mentor junior staff
• Maintain documentation and knowledge articles
• Handle service requests in line with SLAs
• Coordinate with vendors and collaborate with regional/global IT teams
• Support security, patching, and compliance efforts
• Contribute to ongoing automation and process-improvement projects
What We're Looking For:
4-7 years of corporate IT support experience
Strong proficiency with Microsoft 365, Azure AD, Intune, and Windows 11
Solid scripting/automation skills (PowerShell, Bash, Python)
Strong troubleshooting, communication, and mentoring skills
Knowledge of networking fundamentals and endpoint security tools
Relevant certifications (Microsoft, Azure, ITIL, Network+/Security+) are a plus
Technical Support Engineer
York, PA jobs
🚀 Ready to help shape the future of connected industry?
Apply today and bring your technical expertise to a global leader in industrial communication and automation!
This is a hybrid-style role based in York, PA.
About HMS
We shape the connected world!
HMS Networks makes the world more connected, productive and sustainable. HMS industrial communication products enable millions of machines such as robots, drives and HVAC systems to get connected to software and systems - A necessity to meet the future demands for energy efficiency and sustainability.
Position Summary
The Technical Support Engineer plays a key role in helping customers successfully connect, configure, and operate our solutions. In this customer-facing technical role, you will troubleshoot issues, analyze system behavior, and provide clear, actionable guidance that strengthens customer confidence in HMS. You'll own case resolution from initial contact through closure and collaborate with senior technical experts when deeper investigation or advanced problem-solving is required. This role directly contributes to our mission of making the world more connected, productive, and sustainable.
Essential Job Functions
Customer support including fault replication, software/hardware troubleshooting and configuration.
Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment.
Uses technical expertise using standard operating and diagnostic protocols to resolve complex system issues.
Identifies, documents, and escalates customer issues as appropriate.
Monitors and tracks all support tickets, provides call/email status updates at regular intervals and communicates status to customers.
Provides subject matter expertise to customers in the specified product area. Uses strong written and interpersonal skills to convey technical information to customers in understandable terms.
Has the ability to manage customer relationships, expectations, and problem resolution.
Maintains a professional demeanor when faced with difficult situations.
The successful candidate will have a can-do attitude combined with strong customer support skills and ability to manage diverse projects.
Minimum Requirements
Associate degree in Electrical Engineering Technology, Computer Information Systems, Electronics/Engineering Technology, or a related technical field, OR Equivalent combination of education and hands-on experience.
Demonstrates oral and written communication skills to effectively interface with all levels of management and staff, customers and outside business contacts.
Attention to detail and accurate recordkeeping abilities are a must.
Must have a basic understanding of Microsoft Office applications.
Proficiency with English language both written and verbal communication.
Preferred Qualifications
Previous experience troubleshooting electronic equipment
Previous experience using Zendesk or a similar system for ticket tracking.
Additional language skills in Spanish, French, Portuguese a plus.
Knowledge of or experience with industrial automation systems including Panel Meters, PLCs, drives, HMI, I/O, instrumentation, sensors, basic TCP/IP network skills, and other devices used in industrial control systems
Travel
As needed
5%
About You
You're someone who loves digging into technical challenges and turning confusion into clarity. You get energy from helping customers and pride yourself on staying calm, professional, and solutions focused even when the pressure is high. You enjoy being the person others rely on to troubleshoot, explain complex concepts in simple terms, and guide them toward success.
You're curious, hands on, and eager to keep learning, whether that means exploring new technologies, improving your troubleshooting skills, or diving deeper into industrial automation. You ask smart questions, document what you learn, and collaborate well with teammates when problems require a deeper level of expertise.
Most importantly, you take ownership. You follow through, communicate proactively, and treat every customer interaction as an opportunity to build trust and confidence in HMS.
HMS Networks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HMS Networks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Operational Support
Washington, DC jobs
Job DescriptionDescriptionOperational Support WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New Technology start-ups. STAHL advocates for policies that can improve government services and maintain our government's competitive advantage, by bringing more technology into government programs.
STAHL Companies advocates on behalf of our nation's innovative, new technology and small businesses looking to work with the U.S. government. We do this by aligning the voice of our small business members with advocacy for change in federal policy that will make the government market more accessible to small businesses and the commercial technology ecosystem.
The Channel's founding Technical Board Members include former government leaders and IT executives passionate about bringing best-of-breed technology to the government.
We are seeking a skilled and experienced Operational Support to join our team!
Responsibilities:· Provide daily operational support to ensure smooth execution of program and project objectives in alignment with the PWS.· Develop, maintain, and manage operational plans, task schedules, workflows, and progress tracking using Microsoft Excel and Access.· Prepare detailed operational reports, briefings, and presentations for leadership using MS PowerPoint and MS Word.· Track key performance indicators, metrics, and milestones across multiple concurrent operational efforts.· Support logistics, resource coordination, and data collection to enhance efficiency and responsiveness.· Identify areas for process improvement and assist in implementing tools, templates, and dashboards to support enhanced operational decision-making.· Collaborate with internal teams and external stakeholders to maintain situational awareness and ensure alignment of operational activities with program objectives.· Ensure compliance with applicable policies, regulations, and reporting requirements.
Minimum Qualifications:· Education: Bachelor's degree in a field relevant to the PWS task requirements.o
Note:
Greater levels of professional or technical expertise relevant to the PWS task requirements may be substituted for formal education upon the contractor's expressed intent.
· Experience: Minimum of eight (8) years of relevant operational support experience, reflective of applying the technical capabilities outlined above
Technical Proficiency:o Expert-level capability in MS Word, PowerPoint, Excel (including Pivot Tables), and MS Access.o Proven ability to track, analyze, and report operational data accurately and efficiently.
Preferred Qualifications:· Prior experience supporting operational functions in a DoD or federal agency environment.· Strong organizational, time management, and communication skills.· Experience with task order tracking, action item resolution, and cross-functional coordination.· Ability to work independently in a fast-paced and dynamic operational environment.
*Position is contingent upon award.
Work Location:
Washington, DC 20001
To know more about the company, visit
Stahl Companies (stahlusa.us)
Key Responsibilities· Provide daily operational support to ensure smooth execution of program and project objectives in alignment with the PWS.· Develop, maintain, and manage operational plans, task schedules, workflows, and progress tracking using Microsoft Excel and Access.· Prepare detailed operational reports, briefings, and presentations for leadership using MS PowerPoint and MS Word.· Track key performance indicators, metrics, and milestones across multiple concurrent operational efforts.· Support logistics, resource coordination, and data collection to enhance efficiency and responsiveness.· Identify areas for process improvement and assist in implementing tools, templates, and dashboards to support enhanced operational decision-making.· Collaborate with internal teams and external stakeholders to maintain situational awareness and ensure alignment of operational activities with program objectives.· Ensure compliance with applicable policies, regulations, and reporting requirements.