The Boca Raton jobs

The ideal candidate will have responsibilities that include but will not be limited to the following: Physically assisting with product receiving and visual inspection of incoming packages and Freight from various outside sources , I.E. Fed Ex , UPS , DHL , Amazon , various Freight vendors / Physically inspecting and counting all the goods upon delivery to ensure quality and quantity is correct via the packing lists or goods manifest / To utilize physical software to scan and log all incoming deliveries as received , I.E. TrackIt / Physically staging and organizing the goods within the proper locations in the shipping room upon receiving the goods into the system / Be responsible for delivering all outgoing internal packages to all the locations on property as needed ; I.E. Convention services, Groups packages, internal packages directed to outlets or employees , etc. / Be responsible for retrieving and re-packaging leftover goods as requested by groups to be shipped back outgoing as functions conclude / Reporting any issues noticed to the supervisor in a timely manner / / Will be needed to assist in other areas of the department or hotel as business level dictates / Working Evenings / Weekends / Holidays will be needed as business level dictates. Essential Functions Job duties include, although are not limited to: The Purchasing Storeroom Clerk will need moderate to excellent food understanding * 2 yrs preferred prior experience working with food buying and/or invoice processing. The basic duties for this position are as follows: Using an inventory control system to process raw data and approve all Food, Beverage, Non-Food invoices for all deliveries received on the property in a prompt manner to keep up with deadlines. Including physically scanning copies of invoices into a system database / Reviewing for accuracy / Mapping or distributing the line items to existing data / Approving the data accordingly / Creating New items within the system / Generating daily receiving logs for departmental transfer to AP / Physically organizing and counting all the goods in the room to coordinate the re-orders with the chefs for stock items as business levels dictate. Internal Relationships Reports to Storeroom Manager External Relationships Has regular contact with vendor sales reps to submit food and beverage orders and to maintain open communication pertaining to reconciling invoices as well. Must work daily as required with the kitchen chefs and outlet managers regarding the counting and purchasing of stocked goods as business levels dictate. Must record the Non-Food and incoming Guests Packages with the Front desk and Outlet managers to communicate as goods arrive for pickup or delivery. Qualifications Must have verbal and written communication skills. Must have Basic Math Skills Time management skills with ability to meet deadlines. Ability to Prioritize / Complete tasks as required. Ability to maintain composure and function well in a demanding environment. Education/Experience Requirements High School Diploma or Equivalency Required Forklift Certification preferred *TBR to provide training twice yearly. Be able to utilize computer software as required Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Who is Club Med? Club Med, founded in 1950, is the pioneer of the all-inclusive concept, offering nearly 70 upscale sun and ski resorts in the most pristine locations all around the world, from North and South America to Europe and Asia. Club Med operates in more than 30 countries and continues to maintain its authentic Club Med spirit with an international staff of more than 23,000 employees from more than 110 different nationalities. The Supply Chain Specialist is responsible for ensuring the timely availability of all products required to support operations at two Club Med resorts in the Caribbean. This role combines demand planning, procurement execution, logistics coordination, supplier payment follow-up, and cost control into a single, end-to-end supply chain function. Operating through the COUPA procurement tool, the Supply Chain Specialist transforms product forecasts into accurate purchase orders, tracks them through to final delivery, and ensures smooth communication with resort teams on PO status and availability. For imported goods, the role organizes and monitors transport in collaboration with freight forwarders, shipping lines, and customs brokers, ensuring logistics charges are accurate and compliant with contractual agreements. The Supply Chain Specialist also coordinates closely with the Accounting department to ensure suppliers are paid accurately and on time, in line with contractual obligations and company procedures. Performance monitoring and KPI reporting are carried out using Power BI and COUPA. This position includes managing and developing an Assistant Supply Chain Specialist. Key Responsibilities Demand Planning & Forecasting Develop and maintain accurate product demand forecasts across all categories : Food & Beverage and Supply (housekeeping, animation, sport, maintenance, OS&E…) Factor in seasonality, occupancy rates, historical consumption, special events. Adjust forecasts in response to operational changes or supplier constraints. Procurement & PO Management (COUPA) Convert forecasts into purchase orders in COUPA, ensuring accuracy in product specifications, quantities, pricing, delivery dates, and approval flows. For non-referenced products, request quotations from suppliers, evaluate offers, and get the requester's approval before creating the PO. Liaise with suppliers to confirm order details and production timelines. Keep resort teams informed of PO progress and estimated delivery dates. Resolve PO discrepancies and ensure process compliance. Guarantee timely payments to maintain supplier relationships and prevent disruptions Logistics & Delivery Coordination For imported goods, arrange and monitor shipment with freight forwarders, shipping lines, and customs brokers. Prepare, verify, and manage shipping documents (packing lists, invoices, certificates of origin). Track shipments and proactively address delays or customs clearance issues. Align product arrivals with resort operational requirements to prevent stockouts. Logistics Cost Ownership Own and manage all logistics-related costs for product shipments. Ensure charges are accurate and comply with contract agreements and negotiated rates. Maintain cost visibility and provide regular analysis of logistics spend in coordination with Business Control. Resort Communication & Relationship Management Act as the main point of contact for resorts concerning product supply and deliveries. Provide regular, clear updates on PO status, shipments, and expected arrivals. Resolve resort supply concerns promptly. Reporting & KPI Tracking (Power BI) Use Power BI to track performance indicators such as forecast accuracy, supplier lead time, In time/In full, and logistics costs. Prepare regular reports on supply chain performance with improvement actions. Team Management Supervise and coach the Supply Chain Coordinator. Allocate tasks effectively to ensure operational efficiency. Provide ongoing training and feedback to support performance and professional growth. Qualifications Education & Experience Bachelor's degree in Supply Chain Management, International Trade, Business Administration, or related field. 3 years experience in demand planning, procurement, and logistics, supply-chain, preferably in hospitality, retail, or FMCG. Experience with any ERP Proven cost management and supplier relationship skills. Skills & Competencies Strong analytical and forecasting skills. Deep knowledge of procurement best practices, supplier management, and logistics operations. Understanding of import/export processes, Incoterms, and trade compliance. Proficiency in Excel Excellent cross-functional communication skills. Work Environment Office-based at regional HQ or resort administrative office, with frequent interaction with resort managers, suppliers, freight agents, and internal departments (Accounting, Finance, Operations). 25% of travelling required : to resorts and potentially to logistics hubs/ports. Role Impact The Supply Chain Specialist is a critical operational link, ensuring product availability, cost compliance, and timely delivery to two strategically important resorts. By integrating demand planning, procurement and logistics oversight, this role guarantees operational continuity, cost efficiency, and resort satisfaction, while building strong supplier relationships.

is to work onboard The Stage & Production Manager is responsible for the overall entertainment production value, smooth daily operations, and safety of the ship's entertainment venues, including the main theater and alternative entertainment venues. This includes managing the Entertainment Staff & Operators, Production Cast and Headline Entertainers, overseeing maintenance and inventory in entertainment venues, maintaining the quality of the produced shows and events, executing shows and events, and creating an environment that facilitates the needs for our performers and Cruise Director. QUALIFICATIONS A bachelor's degree in entertainment or theatrical management (stage, technical or production) from an accredited university or equivalent experience is required. Minimum 4 years' experience in entertainment or theatrical management. Prior experience working with stage automation and mechanized performer flying preferred. · Proficient in MS Office Suite. Outstanding communications and interpersonal skills. Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames. Ability to communicate clearly and tactfully with department heads, coworkers, and other shipboard employees to resolve problems and negotiate resolutions. Able to interpret a variety of instructions furnished in written, oral, diagram or schedule form. High level of ability to successfully accomplish several tasks under pressure and fixed time constraints. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs. Previous cruise line or touring experience a plus.

Who is Club Med? Club Med, founded in 1950, is the pioneer of the all-inclusive concept, offering nearly 70 upscale sun and ski resorts in the most pristine locations all around the world, from North and South America to Europe and Asia. Club Med operates in more than 30 countries and continues to maintain its authentic Club Med spirit with an international staff of more than 23,000 employees from more than 110 different nationalities. The North America Regional Purchasing Director is based in Miami and reports to the CFO functionally and to the Group CPO hierarchically. Missions The Director of Purchasing main missions are to plan and manage the activities of the purchasing and logistic department for North America Business Unit for offices and resorts: Strategy: Define, communicate, and execute Club Med's procurement strategy both for Club Med resorts & offices (purchasing and logistic) Lead regular tenders or consultations and sourcing actions to be able to: Challenge and improve the local purchasing policy and procurement framework Review purchasing and logistics processes to streamline the organization of the department and the collaboration with stakeholders. Ensure the respect of worldwide Club Med guidelines and Purchasing processes in the zone. Provide the whole Club Med with potential performing and compliant suppliers from the area (sourcing actions for the Group; international proactive cooperation within Purchasing department needed) Assess the logistics model in the zone and adapt it to changing environments and stakes. Engagement Provide resorts and offices with goods and services they need with the best quality, cost and delivery conditions Challenge the needs with a positive and business partner spirit Be able to directly manage specific strategic purchasing categories Work in collaboration with different internal stakeholders such as Operations, Legal and Finance. Oversee the functioning between Purchasing and Logistics Assess the necessary developments or changes to operate in the Procure-to-Pay tool to align it with Processes and methods in the zone. Report the KPI of the department and share/align on priorities with internal stakeholders In charge of the budget and forecast, communicate outcomes with Finance and Global Purchasing department. Management Direct management of Buyers and Supply Chain Manager. Optimize organization and time of team members to concentrate energies on added value actions and business continuity. Purchasing categories covered by the team : Food &Beverage, Operating supplies, Sports and Entertainment, Equipment & maintenance; village and site services (eG. Laundry, security, …); Maintenance and Capex; Utilities; Logistics & Import/export; Marketing & Communication, Office supplies, IT, Energy, Entertainment, local incomes (eG. Spa, boutique, cellar, excursions, scuba diving…) Monitoring / internal control Monitor, challenge and report the procurement performance contribution for BU and Group business reporting and Budget Have permanent monitoring and improvement actions on internal control disposal (including pools resort professionalization road map, procedures, tools deployment and use…) Identify risks for the activity, define and put in place action plan to anticipate or tackle them Background and professional skills Relevant experience in purchasing (10 years minimum in purchasing and Supply Chain) Education: Bachelor of Business Administration or/and advanced education in purchasing / Finance Optional: experience Sector of activity: tourism, leisure, distribution, luxury, hospitality activity Personal skills Leadership, resilience, hands-on Capacity to conduct change, to define and set up new disposal Management of a multicultural team Ethic / integrity Rigor and organization Project management Business oriented Cooperation Languages English Spanish French (Is a plus) Computer skills MS Office: Excel, PowerPoint, Word Ability to get familiar with specific Purchasing IT systems (Coupa)

The Spa Concierge works to maintain the Spa's five star standards. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S). Responsibilities Support company's philosophy and company culture through the use of “The Biltmore Legend” on a daily basis to ensure guest satisfaction. Support the Spa Director's goals and relate guest feedback. Ensure that the reception area is always tidy, clean, and fully stocked at all times. Follow all company and department standards and procedures, as well as all standards as part of the leading hotels affiliation. Ensure that a high standard of service is maintained throughout the spa, as seen in BSOP's. Assist in the operations of all spa departments as required: Front Desk Spa Retail Area Relaxation & Locker Areas Prep Area Sales & Marketing Spa Suite Report any dysfunctional equipment to Spa MOD. Maintain inventory of supplies for the operations of the spa reception as per the inventory calendar. Attend daily, weekly, and monthly spa meetings as well as all training courses deemed necessary/mandatory. Assist with various demonstrations, events, and trainings. Maintain a high standard of appearance and personal hygiene in accordance with the employee handbook and spa specific grooming guidelines. Act as a first impression, ensuring a warm and friendly welcome to all guests at all times. Greet all guests upon their arrival, give new guests tours of property and offer return guests proper recognition. Aim to give guests the best possible service and make each guest feel important. The interest of each guest is of paramount importance. Oversee incoming and outgoing faxes, following up when necessary. Answer/address all correspondence in a timely manner, including emails and voicemails. Handle guest comments and concerns in a timely and appropriate manner, consulting a member of the leadership team when necessary. Use the guest name appropriately and communicate it to spa colleagues and managers so that they can use it as well. Communicate other necessary guest information with colleagues (i.e.: Birthdays, Anniversaries, Special requests.) Guide guests through the booking process offering a personalized experience and customized recommendations by sharing their knowledge of spa services with the guest. Proactively record guest preferences and anticipate needs, offering assistance with any reservation even if it doesn't pertain to the Spa. Transition guests through a seamless journey throughout the day. Show a professional attitude at all times, particularly with regard to punctuality, appearance, and general manner. Organize appointment schedules to maximize use of time and profitability while ensuring that the guests' needs are of first importance. Recognizing the importance of “sales” in every aspect of their role and be responsible for achieving sales targets as set by the Spa Supervisor. Perform opening and closing duties. Understand the spa software, all treatments offered in the spa, and all retail products. Prepare gift certificates & gift packaging. Stay up to date on current spa trends. Other duties as assigned. Requirements Experience and Education Required Education High School Degree and/or GED is required Experience Minimum one year hotel, spa, or hospitality experience preferred Skills Required Must be able to: Speak, read, write and understand the English language. Compute accurate mathematical calculations. Provide legible communication and directions. Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Think clearly, remaining calm and resolving problems using sound judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent resort data. Use a computer keyboard and possess basic typing skills. Possess moderate to advanced computer skills. Work in a dynamic and constantly changing environment. Adept to multitasking. Physical Demands Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance Stand, sit, or walk for an extended period of time or for an entire work shift Reach overhead and below the knees, including bending, twisting, pulling, and stooping Use, carry, and operate all necessary office equipment using finger dexterity. Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. Visually look at a computer for extended periods of time. Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors. Success Criteria Team Player Demonstrates co-operation within the team and with other departments Listens carefully and works well with others Has a positive influence on others in the team and clearly enjoys working with people Guest Focused Anticipates guests' needs and is sensitive to people from all cultures Has a natural, warm smile and a friendly and passionate approach Demonstrates confident, helpful and genuine behavior with internal and external guests Delivers their Best Has energy and sense of urgency for his/her work Resourceful, makes things happen and looks for ways to work more efficiently Always looks their best and acts appropriately (e.g. approaching guests, body language) Composed Able to stay calm under pressure Demonstrates maturity and ability to cope with the unexpected Never lets personal feelings interfere with delivering the highest standards Trustworthy and responsible Excellent records of attendance and punctuality Is reliable and demonstrates the ability to work without supervision Demonstrates a high level of personal integrity, honesty and trust Time Management Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities Makes decisions in a timely manner Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees Licenses or Certifications N/A Standard Specifications Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division. The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Grooming All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores. About the role The Assistant Manager supports the Residences Management team in all aspects of property operations, administration, and resident experience. This role combines strong administrative and organizational skills with a hospitality-driven, lifestyle-oriented approach, ensuring both the seamless functioning of building operations and the creation of a dynamic wellness and community program. What you will do * Provide direct support to the Residences management team in day-to-day administration, including correspondence, scheduling, reporting, and follow-up on operational matters. * Assist with the development and maintenance of property manuals, standard operating procedures, and onboarding materials for staff and vendors. * Serve as a liaison between residents, the operations team, Hotel, and ownership to ensure smooth communication and alignment with Four Seasons standards. * Curate and manage lifestyle and wellness initiatives, including events, programs, and collaborations that enrich the residential community. * Oversee resident communications related to services, amenities, and lifestyle activities, ensuring clarity, timeliness, and professionalism. * Support the coordination and oversight of amenity spaces (pool, spa, gym, wellness areas), partnering with relevant departments to ensure they remain well-maintained and residents-ready. * Contribute to resident engagement by fostering relationships and acting as a cultural ambassador for the property. What you bring * CAM Florida License - Optional * Background in property management, luxury hospitality, or residential operations. * Strong organizational and administrative skills with the ability to create systems, processes, and documentation. * Hospitality-minded, with excellent communication skills and a genuine focus on service. * Knowledge of lifestyle and wellness trends, with the creativity to design programs and events that resonate with residents. * Experience in construction, pre-opening of residential buildings, and project management strongly preferred*. * Bilingual (English/Spanish) preferred; additional languages a plus. * Flexible, polished, and comfortable working in a dynamic, high-profile residential environment. What we offer: * Competitive Salary, wages, and a comprehensive benefits package * Excellent Training and Development opportunities * Complimentary Accommodation at other Four Seasons Hotels and Resort * Complimentary Dry Cleaning for Employee Uniforms * Complimentary Employee Meals * Complimentary Parking Schedule & Hours: * Full Time Candidates must have valid work authorization for the U.S. Internal Four Seasons Management Employees outside of the US may qualify for an L1 Visa. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************ Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************ Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************ Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

The Guest Relations Manager is responsible for managing all front desk operations and motivating a team in a Forbes Five Star Service environment. Essential Functions • Manages all Front Office department team members. • Responsible for front desk staff, including hiring, scheduling, training, counseling, and discipline. • Assists in the preparation of staff schedules to ensure the best operational effectiveness within budgetary guidelines. • Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluations, pay and reward programs. • Ensures the front office has the proper information and equipment to complete department functions. Prioritizes and organizes all projects that pertain to improving front office functions. • Responsible for maintaining proper organization of the front desk, Front Door and Bell Desk. Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service and front desk agents in the details of work. Observes performance and encourages improvement. • Uses creative management skills to solve problems. Ensures compliance with The Boca Raton standards to ensure consistent high quality guest relations. • Manages desk through times of stress and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgement. • Handles guest relocations as required. • Assists other guest services areas with daily operations and supervision. • Manages Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction. • Assists other guest services areas with daily operations and supervision. • Prepares daily forecast of expected arrivals and departures • Administration of all personnel files, including training records. Responsible for all personnel administrative records includes monitoring payroll vacations requests, portages collection and assist in monitoring distribution sales/payout gratuities. Knowledge, Skills and Abilities: • Ability to read, write, speak and understand the English language to communicate effectively with guests and employees. • Ability to access and accurately input information using a moderately complex computer system, including property management systems. • Knowledge in Microsoft Office, Word and Excel. • Strong commands of Opera, ALICE, HotSoS, and Rex. • Ability to understand guest needs and expectations and deliver superior customer services with a little input from others. • Able to perform job with attention to details and the ability to organize and handle multiple tasks effectively. • Effective verbal and written communication skills in English • Ability to be fully available and flexible in availability to accommodate hotel occupancy and business demand. • Trainer skills and ability to mentor and develop team members. • Ability to successfully motivate and lead a team. • Ability to plan and organize large projects. Personality • Mature, outgoing, charming • Creative, enthusiastic, innovative • Extrovert, sociable, passionate Education/Experience Requirements: • Minimum 2 year of experience working in a 5-star hotel environment. • A minimum of 1 years of Front Office management experience • Bachelors in Hospitality or Hotel Management preferred Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The ideal candidate Provides expert skin care treatments, and skin care knowledge appropriate for each guest. Performs facials, hand treatments, and depilatory waxing while providing personalized skin care prescription. Skillfully and discreetly recommends homecare to support a healthy skincare regiment. Supports a healthy and happy team environment, by being a team player. Delivering exceptional guest service in line with Forbes Five Star Standards. Essential Functions Job duties include, although are not limited to: Maintain established resort and departmental policies, procedures, standards, and objectives. Adhere to Club Rules & Regulations. Maintain a cooperative and professional work relationship and team attitude with members, guests, and staff. Adhere to industry code of ethics; shall not enter gainful employment with a member or guest (i.e., do not solicit or conduct personal business with a member or guest as a private client). Deliver Forbes Five Star service standards and protocols as outlined within the Job Scope 100% of the time while scheduled. Adhere to all resort guidelines and policies including but not limited to proper entrance and exit of the spa through the Associate entrance. Provide appropriate massage and body treatments based on the desire and health of the client. Do not change type of treatment without consent of guest. Ensure guest is aware 100% of the time any price differentials and agrees to changes before substituting treatment type. Provide professional massage and body treatments in accordance to industry practices, treatment protocols and consistent manner with the Spa. Provide all guests with consistent services for up to an 8-hour period. Massage durations include 30, 60 and 90 & 120-minutes. Properly educate guest regarding spa treatment and recommend appropriate products for each service given and other spa services. Lead by example and be an effective role model for guests. Exhibit proper use of product and abide by all product control guidelines while maintaining a clean and neat spa environment. Respond to all member and guest concerns in a prompt, professional and courteous manner. Respect guest confidentiality. Greet and welcome all incoming and outgoing members, guests, and staff. Exhibit proper use of product and abide by all product control guidelines while maintaining a clean and neat spa environment. Product used within the treatment should reflect 100% of what the published treatment's protocol dictates. Read and adhere to schedule postings regarding shifts, room assignments and SpaSoft scheduling system. Understand SpaSoft scheduling system, how to check notes, refresh screen, etc. Be prompt for appointments and provide treatment within the appropriate time allowed. Treatment times will be adhered to 100% of the time. Start and end should reflect the published treatment timeframe and scheduled start time. Maintain a clean environment according to Department of Health and departmental standards. Perform daily and weekly maintenance duties as outlined in the job scope checklist. Provide constructive, positive, and courteous feedback to spa leadership to ensure continual improvement within a Forbes Five Star setting. Be aware of appearance. Role requires polished, groomed appearance 100% of the time including appropriate cosmetic application and hairstyle reflecting a neat and professional image. Be aware of quality of work. Skillfully executed services and clean, well-organized treatment room throughout duration of the service, pre and post to align with Forbes Five Stars. Promote Spa and all services, products, and programs. Can reason and determine when to terminate a session in the event it becomes unprofessional and/or uncomfortable for either party. Recommend all engineering work orders. Dispose and stock linens according to Spa linen procedures. Enhance professional growth and development through participation in educational programs, current literature, workshops, and meetings. Align required industry CEUs to compliment spa treatment offerings. Maintain current licensure. Attend meetings as required. Participate in massage and body treatment training sessions as required. Know emergency procedures of treatment areas. Performs other related duties as assigned or requested by supervisors/managers. Internal Relationships Reports to Estheticians, Massage Therapists, Spa Attendants, Spa Concierge, Spa Leadership External Relationships Has regular contact with Club Members, Resort Guests & VIPs Qualifications Demonstrated competence in specialty treatments, 2-3 years previous experience as a licensed massage therapist in a luxury environment, second language, experience in a resort or private club setting, and/or wellness-related field. Education/Experience Requirements To successfully fulfill this position, the candidate must have High School Diploma (minimum) and licensure by the Department of Health Board of Massage Therapy, under Sections 480.041 - 480.0425 Florida Statue. Current certification from an approved school of Massage Therapy required. CPR certification required. Demonstrated competence in Swedish massage plus one other massage treatment (preferably deep tissue). Excellent human relations skills; be able to communicate with the general public in a courteous and professional manner. Good interpersonal and organizational skills. Must be flexible and adapt easily. Interested in health & wellness field. Good interpersonal and organizational skills. Must be flexible and adapt easily. Interested in health & wellness field. To be able to sit, stand, stoop or bend for duration of shift [at least eight (8) hours]. Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The Cleaning Authority is hiring for FULL TIME positions. WE OFFER THE HIGHEST PAY FOR CLEANING IN THE AREA! Are you tired of retail and fast food hours? Want your nights and weekends back? Would you like to be home during the holidays? You can have them! We clean Monday-Friday from 745 am - 530 pm and we are closed on the major holidays! No experience? No problem. We have a computer based learning system as well as a 2-week training program which includes hands on training with one of our experienced and professional trainers. We offer paid holidays and paid vacations too! Requirements: Must be 18 years of age or older Be able to pass a background check Have a great attitude, be a team player, and take pride in your work! A willingness to learn -- everybody can clean, but not everyone cleans like we do! Be able to be on your feet all day with light lifting (less than 15 pounds) -- we won't lie, it's a physically demanding job! Driver's license preferred. EOE Are you looking for a career that is both rewarding and fulfilling? Look no further than the housecleaning industry! At The Cleaning Authority, we offer professional housecleaning services backed by more than 25 years of excellence. When you join the team, you'll be trained on our Detail-Clean Rotation System, which has proven effective in more than 20 million cleans across North America. The Cleaning Authority is renowned for providing quality cleans at affordable prices. Founded in Maryland in 1977, The Cleaning Authority was one of the first whole house cleaning services in the region. Our goal is to make our customers' lives better, and we know that starts with our Professional Housecleaners. It's the employees that make The Cleaning Authority great! Each location is committed to hiring only the best and empowering them to become leaders who bring out the best in the people around them. Become a part of a legacy of success and integrity. The Cleaning Authority is looking to hire enthusiastic Professional Housecleaners for full-time and part-time positions. If you enjoy cleaning, giving back to others, and gaining contentment from a job well done, we're waiting for you! This location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee will be your only employer. All inquiries about employment at this franchisee should be made directly to the franchise location.

The Security Officer is responsible for ensuring the safety and protection of individuals, assets, and property within their designated area. This role involves monitoring, patrolling, and responding to incidents, providing a visible and professional security presence, and enforcing rules and regulations to maintain a secure environment. Essential Functions Patrol and Surveillance Conduct regular patrols of premises to deter criminal activity and ensure the safety of the area. Monitor security cameras and alarms to detect any unusual activity. Inspect doors, windows, and gates to ensure proper security measures are in place. Assist guest with safe and room lockouts Access Control Verify and control access to restricted areas by checking IDs, badges, or passes. Monitor entrances and exits, ensuring only authorized personnel and visitors enter the premises. Implement visitor registration processes and issue visitor badges as required. Package checks at associate entrances Implement key control procedures. Sign out vehicles Receive, log and return Lost and Found items Incident Response Respond promptly to emergencies, alarms, or incidents and assess situations to determine appropriate actions. Conduct preliminary investigations, prepare incident reports, and document findings accurately. Enforcement of Rules and Regulations Enforce company policies, protocols, and safety procedures. Address and report any violations of policies or suspicious behavior. Provide warnings and escorts if needed. Customer Service Assist employees, visitors, and customers with inquiries, directions, and general assistance. Act as a point of contact for information and guidance during emergency situations. Maintain a courteous and professional demeanor while representing the organization. Security Reports and Documentation Complete daily inspection logs, incident reports, and safety checklists. Report any security breaches, safety hazards, or maintenance issues promptly. Ensure all security documentation is accurately filed and maintained. External Relationships Has regular contact with guests, housekeeping department, front office. Internal Relationships Reports to Safety and Security leadership Qualifications: Education: High school diploma or equivalent; additional security-related certifications (e.g., CPR, First Aid, ) are a plus. Experience: Prior experience in security preferred. Strong observational and attention-to-detail skills. Excellent verbal and written communication. Ability to stay calm under pressure and handle emergencies. Basic proficiency in using security equipment and technology (e.g., CCTV, alarm systems). Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. We are proud to be an EEO/AA employer M/F/D/V in the United States. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The ideal candidate Maintains and repairs painted, wall covered, stained and varnished surfaces of building structures, furniture and equipment throughout the facility in order to project a neat and well-maintained appearance. Essential Functions Job duties include, although are not limited to: Preparing and painting surfaces of building structures, furniture and equipment using proper Application techniques. Measuring lengths of surfaces to determine quantity of paint needed. Plastering or spackling surfaces, mixing paint colors to match existing colors and applying paint to all building and equipment surfaces with brushes, rollers and spray guns. Installing and repairing covered wall and ceiling surfaces throughout the facility. Hanging vinyl, paper, fabric and foil wall coverings of various weights. Maintaining and repairing caulked, grouted and masonry surfaces throughout the facility. Requires caulking, grouting, plastering and setting tiles, cinder block/brick and cement work. Preparing and maintaining wood surfaces requiring staining, varnishing and lacquering. Applying alcohol or water stains and developing a finished product from unstained wood or existing finished wood. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Maintaining inventory of supplies needed to perform job function. • Reporting major repairs and items that cannot be repaired to the superiors for further action. Internal Relationships Reports to Director of Property Operation External Relationships Has regular contact with guests, housekeeping department, front office, contractors. Qualifications The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable knowledge of paint, varnish, stain, enamels, lacquers, wall coverings, masonry work and other related products as well as application and mixing procedures of such products. Working knowledge of basic hand tools and other equipment including brushes, rollers, scrapers, sandpaper, spray guns, lifts, etc. Considerable knowledge of OSHA standards and application for working with chemicals. Basic English language communication skills in order to fully comprehend job assignments, read and understand manufacturer instructions in preparing and mixing paint or masonry products, and adhere to safety warnings. Education/Experience Requirements High School graduate or equivalent preferred. Any combination of education and experience that provides the required knowledge, skills and abilities. Basic experience in painting and other wall covering techniques. Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The ideal candidate will transport and clean cooking utensils and service ware to provide cooks, buspersons and food servers with appropriate equipment for guests' dining experience. Restock all dishes and utensils as they are cleaned. Also requires cleaning of physical surroundings. Essential Functions Job duties include, although are not limited to: Monitor and maintain sanitation and organization of assigned work areas, kitchen, storage areas, loading dock and garbage areas. Check the working condition of dish washing machines in accordance with specifications. Fill with designated chemicals and ensure the temperature level is set to standards. Clean and dry floors to avoid slip and fall accidents. Washes dishes and other cooking utensils. Restocks all clean glasses, silverware, and China. Performs general cleaning to stay in compliance with Health Department. Burnish, detarnish and polish silver for proper appearance. Removes trash from all containers in the F&B areas, taking it to the dumpster located in the loading dock. Puts away food stock and dry goods in their proper locations. Internal Relationships Reports to Steward Supervisor and Executive Steward External Relationships Has regular contact with rental companies when renting equipment, vendors that provides our chemical supplies. Qualifications Ability to read English language to fully comprehend job requests, caution notices and similar written material. Ability to perform duties in extreme temperature ranges. Ability to learn and perform all essential functions accurately and safely with minimal direct supervision, within training period. Education/Experience Requirements High School graduate or equivalent required. Some work experience in related field preferred. Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Requirements Experience and Education Required Education None required Experience Minimum one year restaurant experience preferred Skills Required Must be able to: Speak, read, write and understand the English language. Compute accurate mathematical calculations. Provide legible communication and directions. Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Think clearly, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent resort data. Use a computer keyboard and possess basic typing skills. Possess moderate to advanced computer skills. Work in a dynamic and constantly changing environment and adept to multitasking. Physical Demands Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Use, carry, and operate all necessary office equipment using finger dexterity. Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. Visually look at a computer for extended periods of time. Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors. Success Criteria Team Player Demonstrates co-operation within the team and with other departments Listens carefully and works well with others Has a positive influence on others in the team and clearly enjoys working with people Guest Focused Anticipates guests' needs and is sensitive to people from all cultures Has a natural, warm smile and a friendly and passionate approach Demonstrates confident, helpful and genuine behavior with internal and external guests Delivers their Best Has energy and sense of urgency for his/her work Resourceful, makes things happen and looks for ways to work more efficiently Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact) Composed Able to stay calm under pressure Demonstrates maturity and ability to cope with the unexpected Never lets personal feelings interfere with delivering the highest standards Trustworthy and responsible Excellent records of attendance and punctuality Is reliable and demonstrates the ability to work without supervision Demonstrates a high level of personal integrity, honesty and trust Time Management Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Licenses or Certifications N/A Standard Specifications Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division. The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Grooming All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.

The ideal candidate will maintain, repair and install electrical equipment and systems throughout the facility to ensure safe and proper operation. Essential Functions Job duties include, although are not limited to: Performing preventive maintenance and testing of all electrical systems, subsystems and equipment including disassembly, replacement, cleaning, and repair. Repairing, maintaining and troubleshooting electrical equipment in accordance with wiring diagrams, schematics, operations manuals and manufacturers' maintenance instructions. Use of equipment such as, but not limited to, multi-meters, amprobe, hand, and power tools are required to perform the functions of the position. Maintaining light fixtures throughout the facility by replacing burned out light bulbs and/or making necessary repairs/replacements to the light fixtures on a routine and regular basis to sustain lighting standards. The Electrician will be required to use a ladder or high lift working at heights up to 30 feet, often reaching above head, for extended periods of time. Set up/Breakdown of power and lighting equipment for exhibits, meetings and banquets. This will involve pushing, pulling and lifting of equipment and materials up to 50 lbs. and use of a man lift to reach areas up to 30 feet in a construction type environment. Required to perform the functions of a lighting console or spot light operator for banquets and meetings. This will require long hours of operating the equipment and the use of a head set for clear and concise verbal communication in the English language. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Perform the necessary repairs to moderately complex equipment such as vacuum cleaners, toasters, lamps and small appliances on an as needed basis. Work is performed in a workshop environment and requires working at a workbench. Internal Relationships Reports to Director of Property Operation External Relationships Has regular contact with other departments, guests, front office, housekeeping, contractors. Qualifications Must have considerable knowledge of electrical systems and components to maintain and repair building electrical equipment. Considerable knowledge of electrical supplies and materials and their proper application. Extensive knowledge of safe working practices in regard to wire sizes, fuse sizes and overloading of electrical circuits. Skill in Electrical aptitude, Trade Mathematics and Trade Communications. Skilled in the use of related instruments and tools including multi-meter, amprobe, hand tools and small power tools in order to perform the functions of the job in a safe and efficient manner. Basic English language communication skills in order to communicate with customers and coworkers, fully comprehend job assignments and to follow manufacturer's instructions. Ability to grasp, lift and/or carry supplies or otherwise move goods weighing a minimum of 50 lbs. Ability to climb stairs, ladders, and scaffolding or use of a high lift to work at heights up to 30 feet, often times reaching above head. Ability to perform duties in confined space and in awkward positions. Perform tasks requiring bending, stooping, kneeling and walking significant distances within the facility. Ability to stand, walk and continuously perform essential job functions for the duration of the work shift. Visual ability to read manufacturer's instructions, schematics and blueprints and to determine wire colors for safe repair. Ability to effectively deal with internal and external customers, some of whom will require patience, tact and diplomacy to defuse anger, collect accurate information, and solve customer concerns. Education/Experience Requirements High School graduate or equivalent preferred. Any combination of education and experience that provides the required knowledge, skills and abilities. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Five years electrical experience in buildings with complex electrical systems. Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

To provide the guests with the ultimate first impression of the Biltmore golf operation. To ensure that from start to finish that the guest is treated with respect and feels appreciated for their patronage. To provide excellent customer service that exceeds the expectations of the Biltmore mission. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S). Responsibilities Comprehend Tee time. Comprehend Pace of play. Communicate with guests effectively genuinely. Star golfers on the first tee in an organized and efficient manner. Organize and understand the bag storage and rental club system. Attend to the driving range, picking the range and range set-up and breakdown. Park, clean and stage golf carts according to a set rotation schedule. Prepare golf carts for the guest rounds. Close the golf course and secure the golf cart storage and bag storage area. Other duties as assigned Requirements Experience and Education Required Education High School Diploma is required. Experience Golf course experience (preferred) Customer service experience (preferred) Skills Required Must be able to: Speak, read, write and understand the English language. Compute accurate mathematical calculations. Provide legible communication and directions. Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Think clearly, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent resort data. Use a computer keyboard and possess basic typing skills. Possess moderate to advanced computer skills. Work in a dynamic and constantly changing environment. Adept to multitasking. Success Criteria Team Player Demonstrates co-operation within the team and with other departments Listens carefully and works well with others Has a positive influence on others in the team and clearly enjoys working with people Guest Focused Anticipates guests' needs and is sensitive to people from all cultures Has a natural, warm smile and a friendly and passionate approach Demonstrates confident, helpful and genuine behavior with internal and external guests Delivers their Best Has energy and sense of urgency for his/her work Resourceful, makes things happen and looks for ways to work more efficiently Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact) Composed Able to stay calm under pressure Demonstrates maturity and ability to cope with the unexpected Never lets personal feelings interfere with delivering the highest standards Trustworthy and responsible Excellent records of attendance and punctuality Is reliable and demonstrates the ability to work without supervision Demonstrates a high level of personal integrity, honesty and trust Time Management Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees Physical Demands Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance Stand, sit, or walk for an extended period of time or for an entire work shift Reach overhead and below the knees, including bending, twisting, pulling, and stooping Use, carry, and operate all necessary office equipment using finger dexterity. Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. Visually look at a computer for extended periods of time. Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors. Licenses or Certifications N/A Standard Specifications Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division. The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Grooming All employees must maintain a neat, clean and well-groomed appearance per Biltmore standards.

The ideal candidate is an outgoing and friendly individual who is responsible for elevated luxury room and amenity reservations. Excellent interpersonal and communications skills through both voice and written communication. High attention to detail and accuracy while customizing individual guests' stays. Promptly creating and providing guests with personalized itineraries. Expert in resort amenities including dining, spa, golf, tennis, pool and beach amenities, special events, and activities. Consistently recognizing and anticipating individual wants and needs of guests and members. Elevated knowledge of local dining, events, and activities. Essential Functions Job duties include, although are not limited to: Politely answer inbound calls with a warm and sincere greeting, answer all forms of communication from guests and members in a timely manner. Maintain complete knowledge of: All hotel features/services, hours of operations. All hotel restaurant food concepts, dress code, and ambiance. All hotel room types, numbers/names, amenities, and locations. Generate guest interest in the resort's services by anticipating guests' and Members' needs and expectations with little input from others. Initiate customized guest itineraries for Guestroom Reservations, Dining, and Spa, Golf, Tennis, Activities, Airport Transfers, Special Events, Excursions, and more. Ensure the information provided to Guests is accurate and individualized. Ability to multitask in a high pace environment switching between calls, emails, texting, and booking through a variety of programs. Facilitate all Guest Service Requests following the Forbes Five Star Guest Service Request standards. Builds strong relationships with guests, members, and team members in order to gain a full understanding of their needs and work to serve them effectively. Handle guest complaints and disputes. Ensure all team members are adhering to all service standards and using proper phone etiquette and providing accurate & consistent information about the resort to our guests and members. Assist the front office with guest check-in / check-out process that includes confirming dates of stay, taking payment, assigning room / re-assigning room, codes electronic keys, ensuring guest knows the location of the room, provides welcome packet and introduces bell person if available. Internal Relationships Reports to Director of Guest Experience, Revenue and Front Desk Managers External Relationships Has regular contact with members and guests Qualifications Selling or Influencing Others - Convincing guests to reserve guestrooms, dining, spa, golf, cabanas, and all related activities. And encouraging upsell of previously confirmed items. Interacting with Multiple Systems - Using a variety of applications (including hardware and software) to assist guests in planning their stay, entering data, processing complete itineraries by consolidating information from multiple applications. Communicating with Team Members Outside of the Department - Representing the Guest Experience team to every other department in the resort for follow-through; via specific communication protocols utilizing email, telephone, radio, text messages, or through other applications. Establishing and Maintaining Interpersonal Relationships -Developing constructive and cooperative working relationships with others and maintaining them over time. Oversee and Manage Others - Help develop team members in their roles as successful experience center and destination specialist agents. Manage the training of new hires as well as ongoing training for seasoned agents. Education/Experience Requirements High school diploma or equivalent required. 4-year college degree preferred with emphasis on foreign languages Previous work experience in high pace operations, and/or telemarketing inbound sales preferred. Previous work experience in a luxury environment preferred. High proficiency in computer software such as computer programs, apps, and websites preferred. The ability to speak and write in English, demonstrate intensive customer focus and reliability, and maintain a well-groomed presentation. Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The ideal candidate will have prior experience as a lifeguard in a beach or pool operation. This individual must be able to achieve or currently hold a CPR certification. This role requires a strong degree of physical activity in an outdoor setting. Candidates must be self-motivated and have the ability to maintain focus and composure under pressure. Essential Functions Job duties include, although are not limited to: Maintains constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency. Provides emergency care and treatment as required until the arrival of emergency medical services. Presents professional appearance and attitude at all times, and maintains a high standard of customer service. Performs various maintenance duties as directed to maintain a clean and safe facility. Prepares and maintains appropriate activity reports. Performs miscellaneous job-related duties as assigned. Supervise the use of other equipment when allocated to that duty (such as water slides). Internal Relationships Reports to Youth and Family Program Manager External Relationships Has regular contact with members and guests Qualifications Ability to react calmly and effectively in emergency situations. Skill in the application of lifeguarding surveillance and rescue techniques. Knowledge of CPR and emergency medical procedures. Ability to follow routine verbal and written instructions. Knowledge of customer service standards and procedures. Education/Experience Requirements High school diploma required Six months experience required CPR Certified, First Aide Certified, Lifeguard Certified Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The ideal candidate should have a thorough working knowledge in refined bar execution. Prior experience in volume operations, where they have also worked with precision technique is preferred. Individuals with a working knowledge of spirits, wine and beers and the ability to describe, sell and educate guests on these is required. Essential Functions Job duties include, although are not limited to: Maintains proper and adequate set-up of the bar daily. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control. Check guests for proper identification. Detect and act upon guest inebriation as trained. Demonstrate knowledge of liquor laws. Inputs orders into a register at the point of sale and creates a check for each guest and personnel guests, including those served by other beverage servers, to maintain accountability of all beverages served. Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are properly executed, in order to balance all moneys. Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank. Attend mandatory meetings. Perform general cleaning tasks to adhere to health and safety standards. Keep work area clean and organized. Complete other duties as assigned by supervisor such as assisting security with disorderly guests. Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed. Internal Relationships Reports to Restaurant Management. External Relationships Has regular contact with bar and lounge patrons and restaurant guests. Qualifications Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers. Sufficient manual dexterity in hands to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. Ability to read, speak and understand the English language to communicate with guests and take orders. Ability to remember, recite and promote the variety of menu items. Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check. Ability to work stand and work in confined spaces for long periods of time. Education/Experience Requirements High school graduate or equivalent preferred. Bartending work experience required. Guest relations/service experience preferred Food Service Sanitation certification. Alcohol Service permit (if state required). CPR/1st Aid certification preferred. Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The ideal candidate is crucial to the Talent Acquisition team, responsible for managing and executing the final steps of the onboarding process for new hires after they have accepted a job offer. This role ensures a seamless transition from offer acceptance to full integration into The Boca Raton, overseeing and providing support throughout the onboarding experience. Essential Functions Job duties include, although are not limited to: Check new hire completion of paperwork, background screen, references checks. Check all new hire associate files are accurate and compliant to meet regulatory requirements. Check all candidates have received follow up on status of application. Conduct reference checks Add all new hires who have gone through onboarding process to the New Hire Orientation Spreadsheet Maintain New Hire Orientation Spreadsheet and distribute to leadership prior to each orientation Communicate with all new hires prior to New Hire Orientation, onboarding details Assist with International recruiting for arrivals and visa process Maintain the staffing guideline Assist with sourcing candidates Ensure proper process of requisitions and transfers are followed correctly and completed correctly Assist with career fair days, onboarding associates, curated career fairs, open house interviews Attend orientation check-in and assist with I9 papers, escorting candidates to new hire orientation Initiates process for internal applications for promotions or transfers Maintain bulletin boards for recruiting Performs other duties as assigned Internal Relationships Reports to Director of People. External Relationships Has regular contact with associates of The Boca Raton. Qualifications Prior onboarding, recruiting, or training experience preferred. Ability to work well under pressure and meet deadlines. Working knowledge of Microsoft Word and Excel. Ability to analyze information and make effective judgement, quickly evaluate alternatives, and decide a plan of action. Appropriate professional appearance and demeanor. Ability to build trusting relationships, build morale and spirit in all levels of the organization. Working with teams as a team player and a leader. Education/Experience Requirements Prior onboarding, recruiting, or training experience preferred. Prior hospitality experience preferred. Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.