The Boca Raton jobs in Boca Raton, FL - 194 jobs

The Security Officer is responsible for ensuring the safety and protection of individuals, assets, and property within their designated area. This role involves monitoring, patrolling, and responding to incidents, providing a visible and professional security presence, and enforcing rules and regulations to maintain a secure environment. Essential Functions Patrol and Surveillance Conduct regular patrols of premises to deter criminal activity and ensure the safety of the area. Monitor security cameras and alarms to detect any unusual activity. Inspect doors, windows, and gates to ensure proper security measures are in place. Assist guest with safe and room lockouts Access Control Verify and control access to restricted areas by checking IDs, badges, or passes. Monitor entrances and exits, ensuring only authorized personnel and visitors enter the premises. Implement visitor registration processes and issue visitor badges as required. Package checks at associate entrances Implement key control procedures. Sign out vehicles Receive, log and return Lost and Found items Incident Response Respond promptly to emergencies, alarms, or incidents and assess situations to determine appropriate actions. Conduct preliminary investigations, prepare incident reports, and document findings accurately. Enforcement of Rules and Regulations Enforce company policies, protocols, and safety procedures. Address and report any violations of policies or suspicious behavior. Provide warnings and escorts if needed. Customer Service Assist employees, visitors, and customers with inquiries, directions, and general assistance. Act as a point of contact for information and guidance during emergency situations. Maintain a courteous and professional demeanor while representing the organization. Security Reports and Documentation Complete daily inspection logs, incident reports, and safety checklists. Report any security breaches, safety hazards, or maintenance issues promptly. Ensure all security documentation is accurately filed and maintained. External Relationships Has regular contact with guests, housekeeping department, front office. Internal Relationships Reports to Safety and Security leadership Qualifications: Education: High school diploma or equivalent; additional security-related certifications (e.g., CPR, First Aid, ) are a plus. Experience: Prior experience in security preferred. Strong observational and attention-to-detail skills. Excellent verbal and written communication. Ability to stay calm under pressure and handle emergencies. Basic proficiency in using security equipment and technology (e.g., CCTV, alarm systems). Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. We are proud to be an EEO/AA employer M/F/D/V in the United States. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

**This is a paid full time internship** The Data Base Coordinator is a key liaison between purchasing negotiations, new product development, and the maintenance of existing products. He or She is responsible for ensuring accurate entry, completeness, and consistency of data within supply order systems. Additionally, He or She oversees and tracks the delivery of annual setup orders along with Supply Chain to ensure smooth and timely execution. MISSIONS Timely updating of catalogues in Coupa (Club Med Procure-to-Pay tool), according to Buyers' and supply chain requests. Works with Buyers and Operations to define products to have in catalogs. Informs Buyers of price changes received through various channels. Monitoring with the Buyer the correct updating of the catalogs by the suppliers (according to the evolution of the IS and Coupa portal). Participate in the ongoing digital and business transition. Resolution of errors with the IS Administrator based in Paris. Monthly reporting of Procurement KPI in coordination with Supply-Chain. KPI updating or loading in Coupa (products origins, sustainability, packaging materials etc…) in coordination with Suppliers and Buyers. Suppliers information updating (sites, locations, email addresses…) Placing and tracking orders Skills Hard Skills: Knowledge of databases and ERP Mastery of information systems and office automation systems: Office Pack (Excel advanced level), Business Intelligence, ERP or other purchasing management tools Languages: Fluent in English and Spanish is a plus Soft Skills : Rigor, proactivity and responsiveness Sense of service and organization Synthesis and analysis capabilities Planning, prioritization and anticipation capabilities Meeting commitments and deadlines Team spirit MAIN INTERACTIONS Purchasing, Supply-Chain, Products & Service and Digital

Who is Club Med? Club Med, founded in 1950, is the pioneer of the all-inclusive concept, offering nearly 70 upscale sun and ski resorts in the most pristine locations all around the world, from North and South America to Europe and Asia. Club Med operates in more than 30 countries and continues to maintain its authentic Club Med spirit with an international staff of more than 23,000 employees from more than 110 different nationalities. The Supply Chain Specialist is responsible for ensuring the timely availability of all products required to support operations at two Club Med resorts in the Caribbean. This role combines demand planning, procurement execution, logistics coordination, supplier payment follow-up, and cost control into a single, end-to-end supply chain function. Operating through the COUPA procurement tool, the Supply Chain Specialist transforms product forecasts into accurate purchase orders, tracks them through to final delivery, and ensures smooth communication with resort teams on PO status and availability. For imported goods, the role organizes and monitors transport in collaboration with freight forwarders, shipping lines, and customs brokers, ensuring logistics charges are accurate and compliant with contractual agreements. The Supply Chain Specialist also coordinates closely with the Accounting department to ensure suppliers are paid accurately and on time, in line with contractual obligations and company procedures. Performance monitoring and KPI reporting are carried out using Power BI and COUPA. This position includes managing and developing an Assistant Supply Chain Specialist. Key Responsibilities Demand Planning & Forecasting Develop and maintain accurate product demand forecasts across all categories : Food & Beverage and Supply (housekeeping, animation, sport, maintenance, OS&E…) Factor in seasonality, occupancy rates, historical consumption, special events. Adjust forecasts in response to operational changes or supplier constraints. Procurement & PO Management (COUPA) Convert forecasts into purchase orders in COUPA, ensuring accuracy in product specifications, quantities, pricing, delivery dates, and approval flows. For non-referenced products, request quotations from suppliers, evaluate offers, and get the requester's approval before creating the PO. Liaise with suppliers to confirm order details and production timelines. Keep resort teams informed of PO progress and estimated delivery dates. Resolve PO discrepancies and ensure process compliance. Guarantee timely payments to maintain supplier relationships and prevent disruptions Logistics & Delivery Coordination For imported goods, arrange and monitor shipment with freight forwarders, shipping lines, and customs brokers. Prepare, verify, and manage shipping documents (packing lists, invoices, certificates of origin). Track shipments and proactively address delays or customs clearance issues. Align product arrivals with resort operational requirements to prevent stockouts. Logistics Cost Ownership Own and manage all logistics-related costs for product shipments. Ensure charges are accurate and comply with contract agreements and negotiated rates. Maintain cost visibility and provide regular analysis of logistics spend in coordination with Business Control. Resort Communication & Relationship Management Act as the main point of contact for resorts concerning product supply and deliveries. Provide regular, clear updates on PO status, shipments, and expected arrivals. Resolve resort supply concerns promptly. Reporting & KPI Tracking (Power BI) Use Power BI to track performance indicators such as forecast accuracy, supplier lead time, In time/In full, and logistics costs. Prepare regular reports on supply chain performance with improvement actions. Team Management Supervise and coach the Supply Chain Coordinator. Allocate tasks effectively to ensure operational efficiency. Provide ongoing training and feedback to support performance and professional growth. Qualifications Education & Experience Bachelor's degree in Supply Chain Management, International Trade, Business Administration, or related field. 3 years experience in demand planning, procurement, and logistics, supply-chain, preferably in hospitality, retail, or FMCG. Experience with any ERP Proven cost management and supplier relationship skills. Skills & Competencies Strong analytical and forecasting skills. Deep knowledge of procurement best practices, supplier management, and logistics operations. Understanding of import/export processes, Incoterms, and trade compliance. Proficiency in Excel Excellent cross-functional communication skills. Work Environment Office-based at regional HQ or resort administrative office, with frequent interaction with resort managers, suppliers, freight agents, and internal departments (Accounting, Finance, Operations). 25% of travelling required : to resorts and potentially to logistics hubs/ports. Role Impact The Supply Chain Specialist is a critical operational link, ensuring product availability, cost compliance, and timely delivery to two strategically important resorts. By integrating demand planning, procurement and logistics oversight, this role guarantees operational continuity, cost efficiency, and resort satisfaction, while building strong supplier relationships.

Who is Club Med? Club Med, founded in 1950, is the pioneer of the all-inclusive concept, offering nearly 70 upscale sun and ski resorts in the most pristine locations all around the world, from North and South America to Europe and Asia. Club Med operates in more than 30 countries and continues to maintain its authentic Club Med spirit with an international staff of more than 23,000 employees from more than 110 different nationalities. The North America Regional Purchasing Director is based in Miami and reports to the CFO functionally and to the Group CPO hierarchically. Missions The Director of Purchasing main missions are to plan and manage the activities of the purchasing and logistic department for North America Business Unit for offices and resorts: Strategy: Define, communicate, and execute Club Med's procurement strategy both for Club Med resorts & offices (purchasing and logistic) Lead regular tenders or consultations and sourcing actions to be able to: Challenge and improve the local purchasing policy and procurement framework Review purchasing and logistics processes to streamline the organization of the department and the collaboration with stakeholders. Ensure the respect of worldwide Club Med guidelines and Purchasing processes in the zone. Provide the whole Club Med with potential performing and compliant suppliers from the area (sourcing actions for the Group; international proactive cooperation within Purchasing department needed) Assess the logistics model in the zone and adapt it to changing environments and stakes. Engagement Provide resorts and offices with goods and services they need with the best quality, cost and delivery conditions Challenge the needs with a positive and business partner spirit Be able to directly manage specific strategic purchasing categories Work in collaboration with different internal stakeholders such as Operations, Legal and Finance. Oversee the functioning between Purchasing and Logistics Assess the necessary developments or changes to operate in the Procure-to-Pay tool to align it with Processes and methods in the zone. Report the KPI of the department and share/align on priorities with internal stakeholders In charge of the budget and forecast, communicate outcomes with Finance and Global Purchasing department. Management Direct management of Buyers and Supply Chain Manager. Optimize organization and time of team members to concentrate energies on added value actions and business continuity. Purchasing categories covered by the team : Food &Beverage, Operating supplies, Sports and Entertainment, Equipment & maintenance; village and site services (eG. Laundry, security, …); Maintenance and Capex; Utilities; Logistics & Import/export; Marketing & Communication, Office supplies, IT, Energy, Entertainment, local incomes (eG. Spa, boutique, cellar, excursions, scuba diving…) Monitoring / internal control Monitor, challenge and report the procurement performance contribution for BU and Group business reporting and Budget Have permanent monitoring and improvement actions on internal control disposal (including pools resort professionalization road map, procedures, tools deployment and use…) Identify risks for the activity, define and put in place action plan to anticipate or tackle them Background and professional skills Relevant experience in purchasing (10 years minimum in purchasing and Supply Chain) Education: Bachelor of Business Administration or/and advanced education in purchasing / Finance Optional: experience Sector of activity: tourism, leisure, distribution, luxury, hospitality activity Personal skills Leadership, resilience, hands-on Capacity to conduct change, to define and set up new disposal Management of a multicultural team Ethic / integrity Rigor and organization Project management Business oriented Cooperation Languages English Spanish French (Is a plus) Computer skills MS Office: Excel, PowerPoint, Word Ability to get familiar with specific Purchasing IT systems (Coupa)

Directly responsible for carrying out all activities related to guest room cleaning according to Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S). Responsibilities Clean the required number of guest rooms within a shift, according to cleaning standards and procedures established by the Housekeeping Department. Change linen and make beds. Check for damaged linen. Empty linen into linen cart. Clean showers, tubs, sinks, and bathroom items. Remove used guest amenities and trash. Replenish guest amenities and supplies. Vacuum carpets and sweep and mop floors. Dust, brush, and polish furniture. Dust and clean room decorations, appliances, and structural surfaces (e.g., wall fixtures, window sills, vents). Inspect rooms for safety hazards and for the operating condition of equipment. Report any items in need of repair, missing items, or unsafe conditions to a Supervisor, the Assistant Director of Housekeeping, or Director of Housekeeping. Report any items found to Coordinator. Record room status on work assignment sheets. Prepare rooms for guests. Respond to special guest requests. Maintain storage rooms. Assist with deep cleaning programs and special projects as directed. Carry out other duties as assigned by Supervisor, Assistant Director of Housekeeping, or Director of Housekeeping. Requirements Experience and Education Required Education High school diploma or equivalent. Experience Minimum two years of hotel or cleaning company experience. Skills Required Must be able to: Speak, read, write and understand the English language. Compute accurate mathematical calculations. Provide legible communication and directions. Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Think clearly, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent resort data. Use a computer keyboard and possess basic typing skills. Possess moderate to advanced computer skills. Work in a dynamic and constantly changing environment. Adept to multitasking. Physical Demands Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Use, carry, and operate all necessary office equipment using finger dexterity. Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. Visually look at a computer for extended periods of time. Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors. Success Criteria Team Player Demonstrates co-operation within the team and with other departments Listens carefully and works well with others Has a positive influence on others in the team and clearly enjoys working with people Guest Focused Anticipates guests' needs and is sensitive to people from all cultures Has a natural, warm smile and a friendly and passionate approach Demonstrates confident, helpful and genuine behavior with internal and external guests Delivers their Best Has energy and sense of urgency for his/her work Resourceful, makes things happen and looks for ways to work more efficiently Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact) Composed Able to stay calm under pressure Demonstrates maturity and ability to cope with the unexpected Never lets personal feelings interfere with delivering the highest standards Trustworthy and responsible Excellent records of attendance and punctuality Is reliable and demonstrates the ability to work without supervision Demonstrates a high level of personal integrity, honesty and trust Time Management Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Licenses or Certifications N/A Standard Specifications Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division. The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Grooming All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.

The ideal candidate has exemplary interpersonal skills and a commitment to providing outstanding guest services. Butlers are adept at departmental operations and have a great concern for guest safety and security. A butler manages his/her work with integrity and abide by ethical, moral, and legal standards. Butlers are discrete and responsive to meeting the needs of their guests, demonstrating a behavior of willingness and dedication. A butler primarily serves as a key point of contact for Guests throughout their stay at the hotel. He / she should be fully conversant with all services and facilities offered by the hotel and about the local vicinity. Essential Functions Job duties include, although are not limited to: Welcome and bid farewell our guests in a professional and pleasant manner and to provide assistance during their stay. Butlers are responsible for essential guest services and meeting productivity requirements in the following areas: General knowledge about The Boca Raton Administrative operations as needed Taking care of all room guests and coordinating with all concerned departments to fulfill guest needs and requests. Being knowledgeable about Room Service and other outlets menu, as well as communicating with the kitchen regarding menu questions and product availability. Being knowledgeable about housekeeping procedures and standards as well as being capable to assist Room Attendants Updating the hotel software with guest preference, likes and dislikes on to the guest profile section. Following all the guest needs until they are completed to the total guest satisfaction. Conducting the in room check-in process in a fast and efficient manner, following all the standards and also liaising with bellmen for luggage delivery. Taking care of the guest's requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc. Performing software operations like check-ins / check-outs, update profile, room reservations, requests, applying payment, verifying and adjusting billing, activating room keys, processing check-out etc. on the hotel software. Supporting the other departments such as Front Desk, Housekeeping and Room service with their duties. Internal Relationships Reports to Housekeeping Manager and Director of Housekeeping External Relationships Has regular contact with Front Office Team, Maintenance, In Room Dining and Laundry Services Qualifications and Education/Experience Requirements Positive attitude and good communication skills, with excellent grooming standards. Commitment to delivering a high level of customer service. Flexibility to respond to a variety of different work situations and ability to work alone. 3 Years Diploma or bachelor's degree in hotel Management. Proficiency in working with MS office, Agilisys (POS) and Opera Cloud (PMS) are an added advantage. Minimum 2 years' experience at a similar level at a 5 star or full-service hotel. 3 to 5 years' experience in F&B Service or Housekeeping a plus. Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The ideal candidate cleans, stocks and provides turn-down service for guest rooms to ensure cleanliness and guest satisfaction. Assist Lobby attendant in delivering guest requests. Placing daily amenities and picks up rooms when needed. Essential Functions Job duties include, although are not limited to: Provide turn-down service by partially removing and storing bedspreads, replenishing amenities, linens, and supplies and filling ice buckets as preferred by guest. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents. Strip and make beds, changing bed linens. Dust all furniture, pictures, drawers, window ledges, and shelves. Replenish amenities, linens, and supplies in guest rooms. Vacuum room, and empty trash. Sign for keys, retrieve, push to assigned rooms, and restock heavy cart. Visually inspect room for cleanliness and appearance and signify cleaning completion. Assist Lobby Attendant in delivering items requested by guest. Assist Lobby attendant in public areas as needed. Internal Relationships Reports to Director of Housekeeping, Assistant Director of Housekeeping, Housekeeping Manager & Housekeeping Supervisor. External Relationships Has regular contact with Guests and other Housekeeping Associates. Qualifications Previous experience preferred but not required Education/Experience Requirements High School graduate or equivalent preferred but not necessary. Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The ideal candidate Provides expert skin care treatments, and skin care knowledge appropriate for each guest. Performs facials, hand treatments, and depilatory waxing while providing personalized skin care prescription. Skillfully and discreetly recommends homecare to support a healthy skincare regiment. Supports a healthy and happy team environment, by being a team player. Delivering exceptional guest service in line with Forbes Five Star Standards. Essential Functions Job duties include, although are not limited to: Maintain established resort and departmental policies, procedures, standards, and objectives. Adhere to Club Rules & Regulations. Maintain a cooperative and professional work relationship and team attitude with members, guests, and staff. Adhere to industry code of ethics; shall not enter gainful employment with a member or guest (i.e., do not solicit or conduct personal business with a member or guest as a private client). Deliver Forbes Five Star service standards and protocols as outlined within the Job Scope 100% of the time while scheduled. Adhere to all resort guidelines and policies including but not limited to proper entrance and exit of the spa through the Associate entrance. Provide appropriate massage and body treatments based on the desire and health of the client. Do not change type of treatment without consent of guest. Ensure guest is aware 100% of the time any price differentials and agrees to changes before substituting treatment type. Provide professional massage and body treatments in accordance to industry practices, treatment protocols and consistent manner with the Spa. Provide all guests with consistent services for up to an 8-hour period. Massage durations include 30, 60 and 90 & 120-minutes. Properly educate guest regarding spa treatment and recommend appropriate products for each service given and other spa services. Lead by example and be an effective role model for guests. Exhibit proper use of product and abide by all product control guidelines while maintaining a clean and neat spa environment. Respond to all member and guest concerns in a prompt, professional and courteous manner. Respect guest confidentiality. Greet and welcome all incoming and outgoing members, guests, and staff. Exhibit proper use of product and abide by all product control guidelines while maintaining a clean and neat spa environment. Product used within the treatment should reflect 100% of what the published treatment's protocol dictates. Read and adhere to schedule postings regarding shifts, room assignments and SpaSoft scheduling system. Understand SpaSoft scheduling system, how to check notes, refresh screen, etc. Be prompt for appointments and provide treatment within the appropriate time allowed. Treatment times will be adhered to 100% of the time. Start and end should reflect the published treatment timeframe and scheduled start time. Maintain a clean environment according to Department of Health and departmental standards. Perform daily and weekly maintenance duties as outlined in the job scope checklist. Provide constructive, positive, and courteous feedback to spa leadership to ensure continual improvement within a Forbes Five Star setting. Be aware of appearance. Role requires polished, groomed appearance 100% of the time including appropriate cosmetic application and hairstyle reflecting a neat and professional image. Be aware of quality of work. Skillfully executed services and clean, well-organized treatment room throughout duration of the service, pre and post to align with Forbes Five Stars. Promote Spa and all services, products, and programs. Can reason and determine when to terminate a session in the event it becomes unprofessional and/or uncomfortable for either party. Recommend all engineering work orders. Dispose and stock linens according to Spa linen procedures. Enhance professional growth and development through participation in educational programs, current literature, workshops, and meetings. Align required industry CEUs to compliment spa treatment offerings. Maintain current licensure. Attend meetings as required. Participate in massage and body treatment training sessions as required. Know emergency procedures of treatment areas. Performs other related duties as assigned or requested by supervisors/managers. Internal Relationships Reports to Estheticians, Massage Therapists, Spa Attendants, Spa Concierge, Spa Leadership External Relationships Has regular contact with Club Members, Resort Guests & VIPs Qualifications Demonstrated competence in specialty treatments, 2-3 years previous experience as a licensed massage therapist in a luxury environment, second language, experience in a resort or private club setting, and/or wellness-related field. Education/Experience Requirements To successfully fulfill this position, the candidate must have High School Diploma (minimum) and licensure by the Department of Health Board of Massage Therapy, under Sections 480.041 - 480.0425 Florida Statue. Current certification from an approved school of Massage Therapy required. CPR certification required. Demonstrated competence in Swedish massage plus one other massage treatment (preferably deep tissue). Excellent human relations skills; be able to communicate with the general public in a courteous and professional manner. Good interpersonal and organizational skills. Must be flexible and adapt easily. Interested in health & wellness field. Good interpersonal and organizational skills. Must be flexible and adapt easily. Interested in health & wellness field. To be able to sit, stand, stoop or bend for duration of shift [at least eight (8) hours]. Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Requirements Experience and Education Required • Education High School Diploma required. • Experience . Skills Required Must be able to: o Speak, read, write and understand the English language. o Compute accurate mathematical calculations. o Provide legible communication and directions. o Perform job functions with attention to detail, speed and accuracy. o Prioritize and organize. o Think clearly, remaining calm and resolving problems using good judgment. o Follow directions thoroughly. o Understand guest's service needs. o Work cohesively with co-workers as part of a team. o Work with minimal supervision. o Maintain confidentiality of guest information and pertinent resort data. o Use a computer keyboard and possess basic typing skills. o Possess moderate to advanced computer skills. o Work in a dynamic and constantly changing environment. o Adept to multitasking. Success Criteria Team Player o Demonstrates co-operation within the team and with other departments o Listens carefully and works well with others o Has a positive influence on others in the team and clearly enjoys working with people Customer Focused o Anticipates guests' needs and is sensitive to people from all cultures o Has a natural, warm smile and a friendly and passionate approach o Demonstrates confident, helpful and genuine behavior with internal and external customers Delivers their Best o Has energy and sense of urgency for his/her work o Resourceful, makes things happen and looks for ways to work more efficiently o Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact) Composed o Able to stay calm under pressure o Demonstrates maturity and ability to cope with the unexpected o Never lets personal feelings interfere with delivering the highest standards Trustworthy and responsible o Excellent records of attendance and punctuality o Is reliable and demonstrates the ability to work without supervision o Demonstrates a high level of personal integrity, honesty and trust Licenses or Certifications N/A Standard Specifications Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division. The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Grooming All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.

[if gte mso 9]> Normal 0 false false false EN-US X-NONE X-NONE [if gte mso 9]> [if !mso]>st1\:*{behavior:url(#ieooui) } [if gte mso 10]> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman",serif;} StartFragment Summary The ideal candidate may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Essential Functions Job duties include, although are not limited to: Balance and code prior daywork and prepare daily operating sales and labor summary. Ensure the accuracy of EOD and complete sales journal information. Review and analyze all adjustments. Audit banquet tickets and reconcile to banquet orders. Route rebates, miscellaneous charges, promotional tickets and paid-outs. Maintain records and file, archive all documents in accordance with tax authority requirements. Assist fellow team members and other departments wherever necessary to maintain positive working relationships. Internal Relationships Reports to Director of Finance, Controller, Income Audit Manager External Relationships Has regular contact with associates of the Boca Raton Qualifications Microsoft Office - Excel experience must Education/Experience Requirements 2 yrs. Experience in Hospitality Industry, PMS/POS - preferably - EPM/Sun, Opera, Agilysys/Universal Desktop, Jonas, Spasoft Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. EndFragment

The ideal candidate will transport and clean cooking utensils and service ware to provide cooks, buspersons and food servers with appropriate equipment for guests' dining experience. Restock all dishes and utensils as they are cleaned. Also requires cleaning of physical surroundings. Essential Functions Job duties include, although are not limited to: Monitor and maintain sanitation and organization of assigned work areas, kitchen, storage areas, loading dock and garbage areas. Check the working condition of dish washing machines in accordance with specifications. Fill with designated chemicals and ensure the temperature level is set to standards. Clean and dry floors to avoid slip and fall accidents. Washes dishes and other cooking utensils. Restocks all clean glasses, silverware, and China. Performs general cleaning to stay in compliance with Health Department. Burnish, detarnish and polish silver for proper appearance. Removes trash from all containers in the F&B areas, taking it to the dumpster located in the loading dock. Puts away food stock and dry goods in their proper locations. Internal Relationships Reports to Steward Supervisor and Executive Steward External Relationships Has regular contact with rental companies when renting equipment, vendors that provides our chemical supplies. Qualifications Ability to read English language to fully comprehend job requests, caution notices and similar written material. Ability to perform duties in extreme temperature ranges. Ability to learn and perform all essential functions accurately and safely with minimal direct supervision, within training period. Education/Experience Requirements High School graduate or equivalent required. Some work experience in related field preferred. Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Title: Maintenance Manager Department: Engineering Reports To: Chief Engineer FLSA Status: Exempt SUMMARY: Supervises maintenance operations for exterior and interior facilities, including electrical, refrigeration, plumbing, heating, cooling, structural, ground care, parking areas, and other maintenance work necessary to maintain the property in an optimum and efficient condition. Responsibilities include but are not limited to: Keep the Engineering shop in accordance to safety and FCC standards, working with staff to execute work orders, purchase parts and materials for the performance of the work, enforce safety and perform regular training of the personnel. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Responsible for safety (monitoring and mentoring) of maintenance staff. Check on personnel in the evenings and weekends as needed. Keeping track of tools / operational tool storage. Ensuring engineering technicians have the right tools for the job Manages day-to-day operations via CMMS, warrantying the execution of work orders to Frenchman's Creek Standards. Oversees the execution of work orders via CMMS to Frenchman's Creek Standards. In conjunction with the Chief Engineer, provides monthly safety training to staff. Ensure timely response to service requests by employees and management to include repair or replacement of all interior fixtures and furnishings. Provide training as needed for staff development. Assists Engineering Manager with management and schedule of all work to be done daily at a minimum of inconvenience to guests and employees. Oversees personnel in completion of jobs and ensure they have the tools and parts necessary for a successful project or repair. Provides troubleshooting assistance to staff. Manages Engineering shop ensuring it is held to the highest standards of safety and 5S program principles. Manages inventory of shop consumables, PPE, and tools. Orient new staff and development of existing staff. Manages the maintenance and repair of air conditioning, heating, ventilation, and refrigeration systems. Supervises vendor activity on site. Procuring supplies as needed for the completion of work orders and supply coordination with Engineering staff. On call for after-hour emergencies as scheduled, as well as is part of the on-call for Hurricane Preparation Plan. Manages appropriate equipment operating logs. Maintain a clear, organized, and safe shop facility. Maintain adequate inventory of parts, tools, and supplies. Supervises and directs maintenance staff in daily activities. Maintain a clean and orderly work area free of hazards. Perform other duties as assigned. Provides departmental and performance reports to Chief Engineer. SUPERVISON EXCERSIZED All technical levels of engineering, contractors, and contract labor. EDUCATION AND/OR EXPERIENCE A high school diploma or equivalent. Mechanical or equivalent training in the following: Chill water systems, refrigeration, boilers, plumbing, air conditioning, general building, and construction. Higher education or experience of such kind and amount as to provide a comparable background is required. Must have license where required or qualifications to become licensed. Knowledge of HVAC, refrigeration, and general repairs is required. OSHA 10 hour - Required EPA 608 - within 1 year CPO - within 1 year LANGUAGE SKILLS Fluent in English. Spanish is a plus. REASONING ABILITY Ability to solve practical problems, collect data, establish existing and deal with several abstract and concrete variables where limited standardization exists. Ability to interpret an extensive variety of instructions in diagram, written, and oral form. PHYSICAL DEMANDS The employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop or kneel, crouch, crawl, talk, hear, taste, and smell. The employee must regularly lift and/or move up to 50 lbs, and occasionally lift and/or move up to 50+ lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust to focus. WORK ENVIORNMENT The work environment is of those characteristics to fulfill the above objectives. The noise level in the work environment is usually moderate. SAFTY Safety must be embraced by all employees. We always need to work safely and assist others by following departmental and company safety procedures.

The ideal candidate has one year experience or more in the floral or event business. Has the ability to work well within a diversified, creative group of persons to ensure client satisfaction. Has good phone and computer skills for taking and completing floral orders. Must have the ability to learn basic floral design, copy/ mass produces floral arrangements with other designers. The ability to demonstrate a simple design on their own. Must have a flexible work schedule. Essential Functions Job duties include, although are not limited to: Assisting Floral Manager with administration. Handle phone calls and client requests. Manager Monday.com orders and assist where needed. Answer all emails in a timely fashion. Assisting in coordination of orders of small events for cabana and outlet orders. Answer phone and take orders. Boards organized each day in install order. Review all proposals for highlights with floral needs. Ensure client satisfaction. Assisting any administrative needs. Research new products for floral manager. Report damaged and missing items. Ensure a safe working environment. Assist production staff when instructed by floral supervisor when setting up events. Clean floor and prepare floral dept. after days' work. Assist in installing table linen, chair covers and sashes when needed and instructed to do so by floral manager. Assist in fabric installations upon manager's request. Deliver floral arrangements in company vehicle. Load Sheet packet to accompany you on any job site for clear directions. Must have a flexible schedule. Attend monthly employee meeting. Checking floral orders for completion and accuracy before submitting. Set up and prep floral containers and flowers when needed. To follow contracts at time of Executions. Perform other related duties as assigned or requested by supervisors/managers. Perform other related duties as assigned or requested by supervisors/managers. Internal Relationships Reports to Boca By Design managers and associates, Resort managers and associates, guests, clients External Relationships Has regular contact with Vendors, clients, guests Qualifications Able to answer phone and take orders. Minimum one year experience in floral shop or event business. Understand/ speak/ read/ write English fluently. Bilingual helpful Good computer skills with Microsoft office Must have reliable transportation. Education/Experience Requirements High School diploma or GED preferred, but not required. Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Functions: • Live and embraces American Social Vision and Core Values • Reports to work on time and prepared for the shift • Follows all Image and Appearance standards • Has a positive attitude and provides the best service possible • Ensures bar is stocked with liquor, beer, wine, mixers, ice, bar tools, cleaning items, etc. • Prepares bar prep items using recipe, proper portioning, and storage to fulfill guests' orders • Uses FIFO procedures to ensure freshness of product and eliminate waste • High production standards including, consistency, firmness, and temperature of food • Maintains supplies, fresh ice, garnish containers, juices, liquor, beer and wine stock • Changes beer kegs, soft drink containers, and CO2 tanks to ensure fresh product • Performs bar set up and closing duties • Cleans and prepares bar and tables for new guests • Supports restaurant maintenance by stocking supplies and keeping it clean and organized • Has basic food and beverage knowledge and is able to confidently answer guests questions • Delivers beverages and food and maintains engagement to ensure a positive experience • Complies with all state and federal liquor laws by requesting that guests present a valid ID • Adheres to alcohol awareness procedures for preventing guest intoxication • Ensures all bar equipment is in proper working order, communicating problems when necessary • Cleans, sanitizes and, polishes glassware ensuring cleanliness and presentation standards • Communicates with team using radios • Practices teamwork during all shifts and supports both FOH and BOH priorities • Works cohesively with all Team Members • Flexible to assist in other departments as requested • Works well under pressure • Follows the direction of the Managers on duty • Supports and follows all Marketing initiatives • Understand and adhere to all safety, sanitation, and administrative procedures Qualifications: • Must meet local, legal minimum age requirement to serve alcoholic beverages • Ability to work Late Night shifts, potentially to between 12 AM - 4AM • Works assigned scheduled shifts • Alcohol Awareness Certification required • Food handling certificate a plus • Fluent in English; able to speak, read, write • Ability to perform job functions with attention to detail, speed and accuracy • Able to bend at the waist and lift items up to 50 lbs. to waist level • Able to move items up to 50 lbs. for distances of up to 25 feet • Able to remain standing and active for an 8-12 hour shift. • Able to tolerate exposure to cold temperatures (below 0° F) throughout the shift. • Able to hear, understand, and respond to requests in a loud environment • Skill and coordination at using hands to pour drinks, carry glasses, cut garnishes, etc.

The ideal candidate will maintain, repair and install electrical equipment and systems throughout the facility to ensure safe and proper operation. Essential Functions Job duties include, although are not limited to: Performing preventive maintenance and testing of all electrical systems, subsystems and equipment including disassembly, replacement, cleaning, and repair. Repairing, maintaining and troubleshooting electrical equipment in accordance with wiring diagrams, schematics, operations manuals and manufacturers' maintenance instructions. Use of equipment such as, but not limited to, multi-meters, amprobe, hand, and power tools are required to perform the functions of the position. Maintaining light fixtures throughout the facility by replacing burned out light bulbs and/or making necessary repairs/replacements to the light fixtures on a routine and regular basis to sustain lighting standards. The Electrician will be required to use a ladder or high lift working at heights up to 30 feet, often reaching above head, for extended periods of time. Set up/Breakdown of power and lighting equipment for exhibits, meetings and banquets. This will involve pushing, pulling and lifting of equipment and materials up to 50 lbs. and use of a man lift to reach areas up to 30 feet in a construction type environment. Required to perform the functions of a lighting console or spot light operator for banquets and meetings. This will require long hours of operating the equipment and the use of a head set for clear and concise verbal communication in the English language. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Perform the necessary repairs to moderately complex equipment such as vacuum cleaners, toasters, lamps and small appliances on an as needed basis. Work is performed in a workshop environment and requires working at a workbench. Internal Relationships Reports to Director of Property Operation External Relationships Has regular contact with other departments, guests, front office, housekeeping, contractors. Qualifications Must have considerable knowledge of electrical systems and components to maintain and repair building electrical equipment. Considerable knowledge of electrical supplies and materials and their proper application. Extensive knowledge of safe working practices in regard to wire sizes, fuse sizes and overloading of electrical circuits. Skill in Electrical aptitude, Trade Mathematics and Trade Communications. Skilled in the use of related instruments and tools including multi-meter, amprobe, hand tools and small power tools in order to perform the functions of the job in a safe and efficient manner. Basic English language communication skills in order to communicate with customers and coworkers, fully comprehend job assignments and to follow manufacturer's instructions. Ability to grasp, lift and/or carry supplies or otherwise move goods weighing a minimum of 50 lbs. Ability to climb stairs, ladders, and scaffolding or use of a high lift to work at heights up to 30 feet, often times reaching above head. Ability to perform duties in confined space and in awkward positions. Perform tasks requiring bending, stooping, kneeling and walking significant distances within the facility. Ability to stand, walk and continuously perform essential job functions for the duration of the work shift. Visual ability to read manufacturer's instructions, schematics and blueprints and to determine wire colors for safe repair. Ability to effectively deal with internal and external customers, some of whom will require patience, tact and diplomacy to defuse anger, collect accurate information, and solve customer concerns. Education/Experience Requirements High School graduate or equivalent preferred. Any combination of education and experience that provides the required knowledge, skills and abilities. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Five years electrical experience in buildings with complex electrical systems. Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The ideal candidate will Assistant Golf Course Superintendent directs and participates in the maintenance, operation and management of the tract of land defined as a golf course; supervises minor construction projects and course additions; supervises the maintenance and repair of construction and maintenance equipment. Essential Functions Job duties include, although are not limited to: Assists the Golf Course Superintendent in managing and maintaining the golf course and practice areas, equipment and maintenance facility, restrooms and water on course, open spaces, wooded areas, unused acreage and areas outside the perimeter fence, sod farm and/or nursery, irrigation systems, pump stations, wells and other appurtenances, other properties as specified in writing by the Golf Course Superintendent. Trains, directs and supervises staff for the purpose of maintaining club properties. Oversees the scheduling and routing of personnel and equipment to accomplish the work. Inspects the golf course and related areas to evaluate how well management standards are being achieved and to advise on changes in management programs. Monitors nightly irrigation applications, insect and weed populations, disease models etc. to maintain the course in an efficient manner. Diagnoses problems commonly occurring in golf course maintenance of turfgrasses. Keeps accurate and complete records, including but not limited to, payroll, inventory, weather data, maintenance procedures, fertilizer and pesticide applications, any and all local, state or federal employee training documentation, safety and environmental standards, laws and regulations. Maintains a safe and accident-free workplace through training, education and monitoring of all employees. Coordinates operations with the golf staff. Assists Superintendent in inventory control and oversees the equipment maintenance programs. Internal Relationships Reports Golf Course Superintendent External Relationships Has regular contact with Maintenance staff, clubhouse staff, vendors Qualifications 3 years golf course maintenance experience. Education/Experience Requirements Two-year certificate or higher (turf related field) Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

To provide the guests with the ultimate first impression of the Biltmore golf operation. To ensure that from start to finish that the guest is treated with respect and feels appreciated for their patronage. To provide excellent customer service that exceeds the expectations of the Biltmore mission. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S). Responsibilities Comprehend Tee time. Comprehend Pace of play. Communicate with guests effectively genuinely. Star golfers on the first tee in an organized and efficient manner. Organize and understand the bag storage and rental club system. Attend to the driving range, picking the range and range set-up and breakdown. Park, clean and stage golf carts according to a set rotation schedule. Prepare golf carts for the guest rounds. Close the golf course and secure the golf cart storage and bag storage area. Other duties as assigned Requirements Experience and Education Required Education High School Diploma is required. Experience Golf course experience (preferred) Customer service experience (preferred) Skills Required Must be able to: Speak, read, write and understand the English language. Compute accurate mathematical calculations. Provide legible communication and directions. Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Think clearly, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent resort data. Use a computer keyboard and possess basic typing skills. Possess moderate to advanced computer skills. Work in a dynamic and constantly changing environment. Adept to multitasking. Success Criteria Team Player Demonstrates co-operation within the team and with other departments Listens carefully and works well with others Has a positive influence on others in the team and clearly enjoys working with people Guest Focused Anticipates guests' needs and is sensitive to people from all cultures Has a natural, warm smile and a friendly and passionate approach Demonstrates confident, helpful and genuine behavior with internal and external guests Delivers their Best Has energy and sense of urgency for his/her work Resourceful, makes things happen and looks for ways to work more efficiently Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact) Composed Able to stay calm under pressure Demonstrates maturity and ability to cope with the unexpected Never lets personal feelings interfere with delivering the highest standards Trustworthy and responsible Excellent records of attendance and punctuality Is reliable and demonstrates the ability to work without supervision Demonstrates a high level of personal integrity, honesty and trust Time Management Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees Physical Demands Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance Stand, sit, or walk for an extended period of time or for an entire work shift Reach overhead and below the knees, including bending, twisting, pulling, and stooping Use, carry, and operate all necessary office equipment using finger dexterity. Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. Visually look at a computer for extended periods of time. Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors. Licenses or Certifications N/A Standard Specifications Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division. The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Grooming All employees must maintain a neat, clean and well-groomed appearance per Biltmore standards.

Full-time Description Provide guest with coffee and other coffee drinks, The Barista will sale items to guest just as pastries, yogurts, fruit cups, and smoothies. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S). Responsibilities Maintain positive guest relationships to ensure 100 % guest satisfaction. Responsible for offering our guest the highest levels of service and product knowledge. Maintain bar pars accurate at all times. Provide the highest levels of professionalism and enthusiasm toward guests, and co-workers. Make coffee, lattes, cappuccinos, and ice coffees ensure all drinks are consistent to the correct temperature. Sale pastries, yogurts, smoothies, and fruit cups to our guest. Stock the shop with coffee cups, lids, plastic cups, napkins, pastry bags, to go cutlery, coffee beans, espresso pods, jellies, honey, milk and cream. Set up the coffee shop following all Biltmore standards. Maintenance of the highest levels of sanitation and safety in the workplace. Keep the bar and floors cleaned at all the time. Generate checks using the point of sales system. Collect of methods of payment, credit cards, room charge, member's account and cash. Break down coffee shop setup, clean milk containers, and put away all supplies used for coffees. Restock any items that were utilized during the shift. Complete paper work, tip report and cash drop. Declaration of earned gratuities in accordance with current governmental requirements. Requirements Experience and Education Required Education High School Diploma or GED is required Experience Minimum one year restaurant experience required Skills Required Must be able to: Speak, read, write and understand the English language. Compute accurate mathematical calculations. Provide legible communication and directions. Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Think clearly, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent resort data. Use a computer keyboard and possess basic typing skills. Possess moderate to advanced computer skills. Work in a dynamic and constantly changing environment. Adept to multitasking. Physical Demands Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Use, carry, and operate all necessary office equipment using finger dexterity. Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. Visually look at a computer for extended periods of time. Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors. Success Criteria Team Player Demonstrates co-operation within the team and with other departments Listens carefully and works well with others Has a positive influence on others in the team and clearly enjoys working with people Guest Focused Anticipates guests' needs and is sensitive to people from all cultures Has a natural, warm smile and a friendly and passionate approach Demonstrates confident, helpful and genuine behavior with internal and external guests Delivers their Best Has energy and sense of urgency for his/her work Resourceful, makes things happen and looks for ways to work more efficiently Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact) Composed Able to stay calm under pressure Demonstrates maturity and ability to cope with the unexpected Never lets personal feelings interfere with delivering the highest standards Trustworthy and responsible Excellent records of attendance and punctuality Is reliable and demonstrates the ability to work without supervision Demonstrates a high level of personal integrity, honesty and trust Time Management Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Licenses or Certifications N/A Standard Specifications Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division. The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Grooming All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.

Requirements Experience and Education Required Education High School Diploma required Experience in Spa industry. Must have knowledge of hair treatments and products. Must have knowledge of general modalities and Spa products. Skills Required Must be able to: Speak, read, write and understand the English language. Compute accurate mathematical calculations. Provide legible communication and directions. Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Think clearly, remaining calm and resolving problems using sound judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent resort data. Use a computer keyboard and possess basic typing skills. Possess moderate to advanced computer skills. Work in a dynamic and constantly changing environment. Adept to multitasking. Physicals Demands Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance Stand, sit, or walk for an extended period of time or for an entire work shift Reach overhead and below the knees, including bending, twisting, pulling, and stooping Use, carry, and operate all necessary office equipment using finger dexterity. Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. Visually look at a computer for extended periods of time. Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors. Success Criteria Team Player Demonstrates co-operation within the team and with other departments Listens carefully and works well with others Has a positive influence on others in the team and clearly enjoys working with people Guest Focused Anticipates guests' needs and is sensitive to people from all cultures Has a natural, warm smile and a friendly and passionate approach Demonstrates confident, helpful and genuine behavior with internal and external guests Delivers their Best Has energy and sense of urgency for his/her work Resourceful, makes things happen and looks for ways to work more efficiently Always looks their best and acts appropriately (e.g. approaching guests, body language) Composed Able to stay calm under pressure Demonstrates maturity and ability to cope with the unexpected Never lets personal feelings interfere with delivering the highest standards Trustworthy and responsible Excellent records of attendance and punctuality Is reliable and demonstrates the ability to work without supervision Demonstrates a high level of personal integrity, honesty and trust Time Management Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities Makes decisions in a timely manner Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees Licenses or Certifications Must have a valid Florida State Full Specialist or Cosmetology license Standard Specifications Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division. The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Grooming All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.