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Bodily injury adjuster skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical bodily injury adjuster skills. We ranked the top skills for bodily injury adjusters based on the percentage of resumes they appeared on. For example, 13.5% of bodily injury adjuster resumes contained bodily injury claims as a skill. Continue reading to find out what skills a bodily injury adjuster needs to be successful in the workplace.

15 bodily injury adjuster skills for your resume and career

1. Bodily Injury Claims

Here's how bodily injury adjusters use bodily injury claims:

Utilized knowledge of NYS Regulation 64 to effectively investigate and negotiate bodily injury claims made against personal auto policies.
Negotiate attorney represented auto bodily injury claims to ensure validity, determine liability, and negotiate settlement value.

2. Liability Claims

Liability claims are insurance claims where the insured is accused of holding responsibility for some damage or loss. Upon hearing or receiving the accusations, the insured reaches out to his or her insurance company for financial or other assistance, at which point the insurance company would determine whether the damage or loss is covered by the insured's policy. If covered, the insurance company may conduct an investigation or manage and legal processes for the insured.

Here's how bodily injury adjusters use liability claims:

Handle liability claims involving personal injuries or third-person property damage from liability situations, such as motor vehicle accidents.
Investigated and resolved third-party liability claims for property damage or injury resulting from automobile accidents or homeowner losses.

3. Claims Handling

Here's how bodily injury adjusters use claims handling:

Coordinate all processes for claims handling from initial filing of a claim to settlement with damage releases.
Specialize in diverse market claims handling, focusing on assisting Spanish speaking members and customers.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how bodily injury adjusters use customer service:

Provide claims customer service through internal channels (phone/email/fax/mail/other electronic channels) to insured and third-party customers.
Interpreted medical reports, negotiated and settled claims by keeping claims severity down without sacrificing customer service.

5. Litigation

Here's how bodily injury adjusters use litigation:

Determined and executed proper disposition plans on all claims and negotiated claims to a conclusion to minimize litigation where appropriate.
Handled negotiations and settlements with opposing counsel in order to prevent litigation.

6. Auto Accidents

Here's how bodily injury adjusters use auto accidents:

Conduct detailed coverage analysis of personal automobile policies in conjunction with auto accidents.
Investigated auto accidents for liability determination when bodily injury was reported.

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7. Strong Analytical

Here's how bodily injury adjusters use strong analytical:

Exhibited and implemented strong analytical skills.
Forward thinking with strong analytical skills.

8. Medical Reports

Here's how bodily injury adjusters use medical reports:

Certified bilingual medical claims representative excelling in negotiations with expertise in medical terminology, coding, and analysis of medical reports.
Reviewed medical reports and completed negotiations for settlements.

9. Status Reports

Here's how bodily injury adjusters use status reports:

Provided status reports to CSAA insured customers.
Responded to various written and telephone inquiries including status reports.

10. Medical Terminology

Here's how bodily injury adjusters use medical terminology:

Developed in-depth knowledge of human anatomy, injury causation, medical conditions, medical terminology, and medical billing/coding.
Enter claims data into system while interpreting coding and understanding medical terminology in relation to diagnoses and procedures.

11. Policy Coverage

Policy coverage is an agreement between a person and an insurer outlining the coverage - what is covered, what is not, and other details of the agreement. Policy coverage is typically a combination of several standard forms, including a declaration page, coverage form, and endorsements. These forms delineate the coverage term, the policy limits, the grant of coverage, exclusions and other limitations of coverage, and the duties and responsibilities of the insured in the event of a loss.

Here's how bodily injury adjusters use policy coverage:

Administered, and examined policy coverage for assigned personal injury claims.
Evaluate policy coverage, contact insured's, claimants, attorney, body shops, and medical providers to determine injuries.

12. Police Reports

Police reports, also known as "incident reports," are recorded by members of the police department and detail a (potentially) illegal incident or confrontation. The following information is usually found on a police report: the date and time of the incident, which officers were involved, the address of the incident, what kind of incident (theft, assault, etc.), and how the officers were alerted to the incident.

Here's how bodily injury adjusters use police reports:

Investigated liability, ordered police reports, took statements from the insured/claimant, and negotiated bodily injury settlements.
Completed scene investigations and reviewed police reports in order to complete full and accurate liability decisions.

13. Medical Bills

Here's how bodily injury adjusters use medical bills:

Evaluated medical bills and reports, peer reviews, and independent medical examinations; ensured timely payments of wages/medicals.
Evaluated medical bills and identified areas of concern for investigation and/or negotiated settlements.

14. Soft Tissue

Here's how bodily injury adjusters use soft tissue:

Investigated, evaluated and negotiated settlement of soft tissue bodily injuries.
Analyze Florida casualty claims ranging from soft tissue injury claims to serious injury loss claims in a high paced aggressive venue.

15. Legal Liability

Here's how bodily injury adjusters use legal liability:

Manage claim investigations and ensure their validity and assess the company's legal liability.
Determined legal liability based on the analysis of the evidence.

5 Bodily Injury Adjuster resume examples

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List of bodily injury adjuster skills to add to your resume

The most important skills for a bodily injury adjuster resume and required skills for a bodily injury adjuster to have include:

Bodily Injury Claims
Liability Claims
Claims Handling
Customer Service
Litigation
Auto Accidents
Strong Analytical
Medical Reports
Status Reports
Medical Terminology
Policy Coverage
Police Reports
Medical Bills
Soft Tissue
Legal Liability
Arbitration
Coverage Issues

PIP
Conduct Investigations
Process Claims
Insurance Policies
Insurance Carriers
Authority Limits
Insurance Coverage
Defense Counsel
Claim Settlement
State Regulations
Medical Claims
Suspicious Claims
Strong Negotiation
Excellent Negotiation
Policy Holders
Liability Decisions
Property Damage Claims

Conduct Negotiations
Policy Limits
Coverage Investigations
Relevant Parties
CPT
ISO
Property Loss
Commercial Property
State Laws
Policy Language
Medical Documentation
Body Shop
Medical Payments
Liability Investigations
Analyze Coverage
Questionable Claims

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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