Patient Access Associate jobs at Bon Secours Community Hospital

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Mercy Health** **_Intro paragraph_** As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. **Registrar** - **_Anderson Orthopaedics & Spine_** **Job Summary:** The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed. **Essential Functions:** + Serves as the primary point of contact between patients and physician practices + Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner + Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. + Processes patients in practice as they present for their appointments. + Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately + Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed. + Records time indicators for lobby wait times. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Education:** + High School Diploma or GED (required) **Required Licensing & Certifications:** None **Experience:** + Prior experience in patient registration/healthcare (preferred) **Skills & Abilities:** _Hard/Tech/Clinical Skills_ _:_ + Knowledge of medical terminology and ICD-9 coding (preferred) + Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills) + Basic math skills _Soft/Interpersonal Skills:_ + Excellent communication and interpersonal skills + Ability to engage with staff and patients in a professional manner + Problem solving skills **Training:** None As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email ********************* . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Performs accurate front desk workflows in the physician practice setting, including patient registration, scheduling, phone triage, cash handling and check-in/check-out, while maintaining a high level of professional customer service. Performs front office operations, such as registering all patients in a timely manner who have not been pre-registered who will receive services. Maintains current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, and clinical information and signatures from patients (or POA) as determined by Medicare, State and Federal guidelines. Collects copays as applicable and attempts to collect any outstanding debt to facility/practice. Performs pre-registration as needed before the patient arrives. Ensures required patient forms are current. Fills out and advises patients on how to complete forms. Schedules all patients who need a physical exam/appointment. Demonstrates standards of excellence in care in all interactions, for both internal and external customers. This includes conducting appointment reminder confirmation calls, and triaging phone messages to appropriate departments. Performs office administrative duties and maintains office supplies for sufficient inventory and office equipment for proper functioning. Keeps work area clean, neat, organized, professional and presentable as this is a first impression for patients. Manages various work queues in the Electronic Medical Record (EMR). Manages the front office patient flow by collaborating with other staff and providers. Accurately balances the cash drawer and petty cash and complete end of day finance procedures, including the daily deposit. Required Minimum Education: High school diploma or GED Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: FF Fam & Com Med Residency - Mercy Health Physicians Cincinnati It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 28 Work Shift: Afternoons/Nights (United States of America) Mercy Health Intro paragraph As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Registrar - Anderson Orthopaedics & Spine Job Summary: The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed. Essential Functions: Serves as the primary point of contact between patients and physician practices Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. Processes patients in practice as they present for their appointments. Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed. Records time indicators for lobby wait times. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education: High School Diploma or GED (required) Required Licensing & Certifications: None Experience: Prior experience in patient registration/healthcare (preferred) Skills & Abilities: Hard/Tech/Clinical Skills : Knowledge of medical terminology and ICD-9 coding (preferred) Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills) Basic math skills Soft/Interpersonal Skills: Excellent communication and interpersonal skills Ability to engage with staff and patients in a professional manner Problem solving skills Training: None Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Anderson Orthopedics After Hours - MHP Cincinnati, LLC It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

Part-Time, 16 Hours/Week Variable Days Onsite - Dental The Patient Access Coordinator is responsible for all aspects of the revenue cycle function. Responsibilities: 1. Coordinates all aspects of revenue cycle function including but not limited to appointment scheduling, registration, arrival/departure functions, visit preparation, verification of insurance eligibility, authorization of procedures, pricing estimates, co-pay and co-insurance collections. 2. Ability to work independently and with others on routine tasks, to follow written and oral instructions, referring special problems or unusual situations to the appropriate supervisor. 3. Provides excellent customer service to patients and their families upon arrival in the Dental Clinic in a professional, efficient and congenial manner. 4. Educates and assist the family of their financial responsibility and payment options in a confidential and professional manner. 5. Responsible for the registration process of patients arriving in the Dental Clinic. 6. Collects and verifies insurance information from patients. 7. Completes any additional clerical duties as assigned by Dental Clinic Management team. 8. Quality Improvement Expectations include documentation of patient account activity, registrations and insurance/benefit information. 9. Other duties as required. Other information: Technical Expertise 1. Experience in Patient Access, Patient Accounts or Customer Service, and the revenue cycle preferably in a dental or medical setting is required. 2. Ability to type 25 words per minute is preferred. 3. Excellent communication skills, both verbal and written is required. 4. Strong customer service, problem-solving and organizational skills are required. 5. Experience with medical terminology and ADA/ICD-CM coding is required. 6. Experience working with various levels within an organization is required. 7. Experience in healthcare is preferred. 8. Experience working in Microsoft Office (Outlook, Excel, Word) or similar software is required. 9. Experience working in an electronic medical record system (i.e. EPIC) is preferred. Education and Experience 1. Education: High school diploma or equivalent is required. 2. Certification: None. 3. Years of relevant experience: Minimum of 3 years of experience is preferred. 4. Years of experience supervising: None. Part Time FTE: 0.400000 Status: Onsite

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 0.01 Work Shift: Rotating Shifts (United States of America) Patient Access Specialist - Mercy Allen Hospital (Oberlin, OH) Shift/Schedule/Training: * Full Time Training * Shift Times - All (Availability on 1st, 2nd, or 3rd shift as needed) * Weekend and holiday availability is required Primary Function/General Purpose of Position The Spec Patient Access LOR is responsible for performing admitting duties for all patients admitted for services at Mercy Health. They are responsible for performing these functions while meeting the mission and goals of Mercy Health ministry and all regulatory compliance requirements. The Spec Patient Access will work within the policies and processes as they are being performed across the entire organization. Essential Job Functions Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey. Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable. They are to adhere to Mercy Health policies and provide excellent customer service in these interactions with the appropriate level of compassion. Spec Patient Access will be held accountable for point of service goals as assigned. Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership. Patient Access staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options. The Patient Access staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness's name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services. Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate. Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets. Perform all other duties as assigned including answering the phones at applicable facilities. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification CHAA (Certified Health Access Associate) - National Association of Healthcare Access Management, preferred Education High School Diploma or GED - required 2 Year / Associates Degree - preferred Combination of post-secondary education and experience in lieu of a degree Work Experience 1-2 years of patient access experience highly preferred. Training Medical terminology or CPT or procedure codes - preferred Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts * Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders * Tuition assistance, professional development and continuing education support Benefits may vary based on employment status. Worker Sub-Type: Union Per Diem - PRN Department: SS Revenue Cycle - Legacy MH Acute It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Performs accurate front desk workflows in the physician practice setting, including patient registration, scheduling, phone triage, cash handling and check-in/check-out, while maintaining a high level of professional customer service. Performs front office operations, such as registering all patients in a timely manner who have not been pre-registered who will receive services. Maintains current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, and clinical information and signatures from patients (or POA) as determined by Medicare, State and Federal guidelines. Collects copays as applicable and attempts to collect any outstanding debt to facility/practice. Performs pre-registration as needed before the patient arrives. Ensures required patient forms are current. Fills out and advises patients on how to complete forms. Schedules all patients who need a physical exam/appointment. Demonstrates standards of excellence in care in all interactions, for both internal and external customers. This includes conducting appointment reminder confirmation calls, and triaging phone messages to appropriate departments. Performs office administrative duties and maintains office supplies for sufficient inventory and office equipment for proper functioning. Keeps work area clean, neat, organized, professional and presentable as this is a first impression for patients. Manages various work queues in the Electronic Medical Record (EMR). Manages the front office patient flow by collaborating with other staff and providers. Accurately balances the cash drawer and petty cash and complete end of day finance procedures, including the daily deposit. Required Minimum Education: High school diploma or GED As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 28 Work Shift: Afternoons/Nights (United States of America) Mercy Health Intro paragraph As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Registrar - Anderson Orthopaedics & Spine Job Summary: The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed. Essential Functions: Serves as the primary point of contact between patients and physician practices Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. Processes patients in practice as they present for their appointments. Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed. Records time indicators for lobby wait times. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education: High School Diploma or GED (required) Required Licensing & Certifications: None Experience: Prior experience in patient registration/healthcare (preferred) Skills & Abilities: Hard/Tech/Clinical Skills : Knowledge of medical terminology and ICD-9 coding (preferred) Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills) Basic math skills Soft/Interpersonal Skills: Excellent communication and interpersonal skills Ability to engage with staff and patients in a professional manner Problem solving skills Training: None Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Anderson Orthopedics After Hours - MHP Cincinnati, LLC It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 0.01 Work Shift: Rotating Shifts (United States of America) Patient Access Specialist - Mercy Allen Hospital (Oberlin, OH) Shift/Schedule/Training: Full Time Training Shift Times - All (Availability on 1st, 2nd, or 3rd shift as needed) Weekend and holiday availability is required Primary Function/General Purpose of Position The Spec Patient Access LOR is responsible for performing admitting duties for all patients admitted for services at Mercy Health. They are responsible for performing these functions while meeting the mission and goals of Mercy Health ministry and all regulatory compliance requirements. The Spec Patient Access will work within the policies and processes as they are being performed across the entire organization. Essential Job Functions Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey. Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable. They are to adhere to Mercy Health policies and provide excellent customer service in these interactions with the appropriate level of compassion. Spec Patient Access will be held accountable for point of service goals as assigned. Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership. Patient Access staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options. The Patient Access staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness's name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services. Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate. Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets. Perform all other duties as assigned including answering the phones at applicable facilities. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification CHAA (Certified Health Access Associate) - National Association of Healthcare Access Management, preferred Education High School Diploma or GED - required 2 Year / Associates Degree - preferred Combination of post-secondary education and experience in lieu of a degree Work Experience 1-2 years of patient access experience highly preferred. Training Medical terminology or CPT or procedure codes - preferred Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on employment status. Worker Sub-Type: Union Per Diem - PRN Department: SS Revenue Cycle - Legacy MH Acute It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Patient Access Specialist - Mercy Allen Hospital (Oberlin, OH) This is a PRN "As Needed" Position Shift/Schedule/Training: * Full Time Training * Shift Times - All (Availability on 1st, 2nd, or 3rd shift as needed) * Weekend and holiday availability is required Primary Function/General Purpose of Position The Spec Patient Access LOR is responsible for performing admitting duties for all patients admitted for services at Mercy Health. They are responsible for performing these functions while meeting the mission and goals of Mercy Health ministry and all regulatory compliance requirements. The Spec Patient Access will work within the policies and processes as they are being performed across the entire organization. Essential Job Functions Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey. Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable. They are to adhere to Mercy Health policies and provide excellent customer service in these interactions with the appropriate level of compassion. Spec Patient Access will be held accountable for point of service goals as assigned. Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership. Patient Access staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options. The Patient Access staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness's name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services. Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate. Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets. Perform all other duties as assigned including answering the phones at applicable facilities. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification CHAA (Certified Health Access Associate) - National Association of Healthcare Access Management, preferred Education High School Diploma or GED - required 2 Year / Associates Degree - preferred Combination of post-secondary education and experience in lieu of a degree Work Experience 1-2 years of patient access experience highly preferred. Training Medical terminology or CPT or procedure codes - preferred As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Patient Service Representative** **Primary Function/General Purpose of Position** The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed. **Essential Job Functions** + Serves as the primary point of contact between patients and physician practices + Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner + Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. + Processes patients in practice as they present for their appointments. + Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately + Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed. + Records time indicators for lobby wait times. + Calculates patient liabilities and actively collects and processes patient payments. + Reconciles cash drawer at the close of the day. + Performs charge entry for external services (i.e. nursing homes) as necessary. + Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary. + Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults). + Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice + Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy + Verifies RX benefits in electronic health record, per protocol + Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Licensing/Certification** None **Education** High School Diploma or GED (required) **Work Experience** Prior experience in patient registration/healthcare (preferred) As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email ********************* . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Mercy Health** **_About Us_** As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. **Patient Services Representative** **_-_** **West Hospital Medical Office Building 1** **Job Summary:** The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed. **Essential Functions:** + Serves as the primary point of contact between patients and physician practices + Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner + Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. + Processes patients in practice as they present for their appointments. + Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately + Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed. + Records time indicators for lobby wait times. + Calculates patient liabilities and actively collects and processes patient payments. + Reconciles cash drawer at the close of the day. + Performs charge entry for external services (i.e. nursing homes) as necessary. + Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary. + Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults). + Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice + Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy + Verifies RX benefits in electronic health record, per protocol + Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Education:** High School Diploma or GED (required) **Licensure/Certification:** None **Experience:** Prior experience in patient registration/healthcare (preferred) As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email ********************* . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Mercy Health About Us As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Patient Services Representative - West Hospital Medical Office Building 1 Job Summary: The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed. Essential Functions: Serves as the primary point of contact between patients and physician practices Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. Processes patients in practice as they present for their appointments. Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed. Records time indicators for lobby wait times. Calculates patient liabilities and actively collects and processes patient payments. Reconciles cash drawer at the close of the day. Performs charge entry for external services (i.e. nursing homes) as necessary. Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary. Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults). Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy Verifies RX benefits in electronic health record, per protocol Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education: High School Diploma or GED (required) Licensure/Certification: None Experience: Prior experience in patient registration/healthcare (preferred) Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Monfort Heights Family Medicine - MHP Cincinnati, LLC It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Job Summary: The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed. Essential Functions: Serves as the primary point of contact between patients and physician practices Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. Processes patients in practice as they present for their appointments. Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed. Records time indicators for lobby wait times. Calculates patient liabilities and actively collects and processes patient payments. Reconciles cash drawer at the close of the day. Performs charge entry for external services (i.e. nursing homes) as necessary. Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary. Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults). Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy Verifies RX benefits in electronic health record, per protocol Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education: High School Diploma or GED (required) Licensure/Certification: None Experience: Prior experience in patient registration/healthcare (preferred) Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Mercy Health Gastroenterology Specialists - MHP Lorain LLC It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Radiology Clerical Associate - St. Elizabeth Youngstown Hospital SUMMARY OF JOB RESPONSIBILITIES: The Clerical Associate in Radiology works under the direction of the Office Supervisor in conjunction with the Radiology Manager. Answers incoming calls, takes accurate messages, and exhibits excellent customer service communication skills. Responsible for operating all necessary information systems to include scheduling patient procedures in computerized scheduling system and/or manually required. Obtains information to determine medical necessity is present for all testing prior to scheduling of exam(s). The Clerical Associate consults Radiologists, Technologists, or Management as needed to schedule. Is able to make efficient decisions with information given, following proper protocol when scheduling exam. Works well in a high volume area while performing multi-tasks. Is proficient and possesses knowledge of all computer applications relating to Radiology functions. Must be able to perform all secretarial/typing tasks as required. Is flexible with schedule to meet the operations needed for Radiology. Performs other duties as assigned. QUALIFICATIONS - EDUCATION/EXPERIENCE: * High school diploma/GED (Required) * Medical/anatomy terminology, clerical, filing ability and experience in hospital or related setting (Preferred) * Knowledge of Radiology practices (Preferred) KNOWLEDGE AND SKILLS: * Computer Office skills (Microsoft Office, STAR and database applications, Computerized scheduling system) * Medical and Anatomy terminology (Preferred) * Knowledge of Radiology practices (Preferred) * Clinical, clerical/registration secretarial experience desired. * Operates basic office equipment and machinery (Fax, PC, telephone, Xerox) * Ability to perform multiple tasks * PROBLEM SOLVING/DECISION MAKING: * Makes decisions based on policy and/or consultation with coworker/team members * Requires judgement in selection of alternative courses of action * May adapt principles to new or changed conditions * Solutions generally based on past precedent with some risk-taking involved in developing new approach. SCOPE OF IMPACT/ACCOUNTABILITY: * Impact activities on other work areas within the Radiology Department on a frequent basis * Accountability is primarily indirect but may be shared for activities affecting work area(s) * May provide information to decision-making processes affecting work area(s) INTERPERSONAL COMMUNICATION: * Frequently advises others on difficult and sensitive issues * Must maintain a high level of confidentiality due to strict confidentiality issues related to Radiology, which include Administrative management, personnel, patients, and physician-related issues. PRINCIPAL JOB ACCOUNT-ABILITIES: * Performs scheduling for the HM Radiology Department. Is able to accurately assess request, interpret information according to protocol to create a working accurate schedule. * Answers incoming radiology department telephone calls. Identifies self and department. Triages calls appropriately, and exhibits excellent customer service skills in answering and handling the telephone calls. Receives, screens, and delivers all messages to proper staff members. * Maintains patient confidentiality and uses discretion when discussing patient matters. Maintains strict confidentiality on all physician-related calls. Performs medical necessity following protocol to ensure appropriate reimbursements. When not able to obtain, follows appropriate steps (i.e., re-schedule, discussion of ABN, alternate medically necessary testing) when scheduling patients for radiology procedures. Strives to make efficient use of time. Seeks out work, which needs to be completed. Works on on-going projects. Recognizes when others are in need of assistance and constantly offers to help when own workload permits. * Schedules tests in the computerized scheduling system accurately following protocol. Consults appropriately as needed to confirm a schedule issue or patient prep issue. Assists the department in managing patient flow in rooms as needed, review printed schedules to assure accuracy, distributes schedules as appropriate. Properly checks schedule to match scripts. Responsible for maintaining written physician orders and delivering to appropriate registration sites prior to time of service. Documents in scheduling system status of written orders. Coordinates the schedule with other department procedures, best accommodates the needs of the patient, physicians' offices, and nursing units to operationally meet the demands of the Radiology Department. Proficiently retrieves lab work results on specific Radiology patients prior to exam. Handles patient's films according to standardized coding and filing system. Assists in handling of providing service for copying of films as required. Retrieves and complies statistics as assigned. Directs to the Radiology Administrator, Department Chairman, and manager(s) any unusual concerns, situations, or conditions relative to staff, patients, and physicians. Provides secretarial support to management with taking minutes to department meetings along with the ability to transcribe minutes on an as needed basis. Provides other secretarial duties as required. Maintains level of office supplies and retrieves supplies as needed to ensure adequate flow of operations throughout department. Routes any service calls to appropriate area. Possesses knowledge of all PC equipment and maintains the equipment for proper functioning. Can proficiently operate all office equipment to include accurately loading forms, paper, ribbons, and ink cartridges in printers. Stocks work area with clerical supplies as needed. * Maintains cleanliness and neatness of work area. * Attends departmental meetings and actively participates in departmental activities and projects as needed. Supports institutional policies and procedures. Wears hospital identification badge at all times, and promotes a professional image by adhering to the established dress code. Participates in own performance appraisal by identifying goals and reviewing progress with manager(s). Demonstrates a professional commitment to growth and competence. Adheres to work schedule by being on time and schedules PTO in accordance to department policies. Creates a positive attitude for others while maintaining a high level of commitment to standard practices in Radiology for Mercy Health. * All other duties as assigned. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Job Description Radiology Clerical Associate - Mercy Health - St. Elizabeth Youngstown Hospital THIS IS A COLLECTIVE BARGAINING UNIT POSITION SHIFT/SCHEDULE: * Full Time - Scheduled for 36 hours per week * Shift Times - Rotating * This position will have scheduled shifts every other weekend SUMMARY OF JOB RESPONSIBILITIES: The Clerical Associate in Radiology works under the direction of the Office Supervisor in conjunction with the Radiology Manager. Answers incoming calls, takes accurate messages, and exhibits excellent customer service communication skills. Responsible for operating all necessary information systems to include scheduling patient procedures in computerized scheduling system and/or manually required. Obtains information to determine medical necessity is present for all testing prior to scheduling of exam(s). The Clerical Associate consults Radiologists, Technologists, or Management as needed to schedule. Is able to make efficient decisions with information given, following proper protocol when scheduling exam. Works well in a high volume area while performing multi-tasks. Is proficient and possesses knowledge of all computer applications relating to Radiology functions. Must be able to perform all secretarial/typing tasks as required. Is flexible with schedule to meet the operations needed for Radiology. Performs other duties as assigned. QUALIFICATIONS - EDUCATION/EXPERIENCE: * High school diploma/GED (Required) * Medical/anatomy terminology, clerical, filing ability and experience in hospital or related setting (Preferred) * Knowledge of Radiology practices (Preferred) KNOWLEDGE AND SKILLS: * Computer Office skills (Microsoft Office, STAR and database applications, Computerized scheduling system) * Medical and Anatomy terminology (Preferred) * Knowledge of Radiology practices (Preferred) * Clinical, clerical/registration secretarial experience desired. * Operates basic office equipment and machinery (Fax, PC, telephone, Xerox) * Ability to perform multiple tasks * PROBLEM SOLVING/DECISION MAKING: * Makes decisions based on policy and/or consultation with coworker/team members * Requires judgement in selection of alternative courses of action * May adapt principles to new or changed conditions * Solutions generally based on past precedent with some risk-taking involved in developing new approach. SCOPE OF IMPACT/ACCOUNTABILITY: * Impact activities on other work areas within the Radiology Department on a frequent basis * Accountability is primarily indirect but may be shared for activities affecting work area(s) * May provide information to decision-making processes affecting work area(s) INTERPERSONAL COMMUNICATION: * Frequently advises others on difficult and sensitive issues * Must maintain a high level of confidentiality due to strict confidentiality issues related to Radiology, which include Administrative management, personnel, patients, and physician-related issues. PRINCIPAL JOB ACCOUNT-ABILITIES: * Performs scheduling for the HM Radiology Department. Is able to accurately assess request, interpret information according to protocol to create a working accurate schedule. * Answers incoming radiology department telephone calls. Identifies self and department. Triages calls appropriately, and exhibits excellent customer service skills in answering and handling the telephone calls. Receives, screens, and delivers all messages to proper staff members. * Maintains patient confidentiality and uses discretion when discussing patient matters. Maintains strict confidentiality on all physician-related calls. Performs medical necessity following protocol to ensure appropriate reimbursements. When not able to obtain, follows appropriate steps (i.e., re-schedule, discussion of ABN, alternate medically necessary testing) when scheduling patients for radiology procedures. Strives to make efficient use of time. Seeks out work, which needs to be completed. Works on on-going projects. Recognizes when others are in need of assistance and constantly offers to help when own workload permits. * Schedules tests in the computerized scheduling system accurately following protocol. Consults appropriately as needed to confirm a schedule issue or patient prep issue. Assists the department in managing patient flow in rooms as needed, review printed schedules to assure accuracy, distributes schedules as appropriate. Properly checks schedule to match scripts. Responsible for maintaining written physician orders and delivering to appropriate registration sites prior to time of service. Documents in scheduling system status of written orders. Coordinates the schedule with other department procedures, best accommodates the needs of the patient, physicians' offices, and nursing units to operationally meet the demands of the Radiology Department. Proficiently retrieves lab work results on specific Radiology patients prior to exam. Handles patient's films according to standardized coding and filing system. Assists in handling of providing service for copying of films as required. Retrieves and complies statistics as assigned. Directs to the Radiology Administrator, Department Chairman, and manager(s) any unusual concerns, situations, or conditions relative to staff, patients, and physicians. Provides secretarial support to management with taking minutes to department meetings along with the ability to transcribe minutes on an as needed basis. Provides other secretarial duties as required. Maintains level of office supplies and retrieves supplies as needed to ensure adequate flow of operations throughout department. Routes any service calls to appropriate area. Possesses knowledge of all PC equipment and maintains the equipment for proper functioning. Can proficiently operate all office equipment to include accurately loading forms, paper, ribbons, and ink cartridges in printers. Stocks work area with clerical supplies as needed. * Maintains cleanliness and neatness of work area. * Attends departmental meetings and actively participates in departmental activities and projects as needed. Supports institutional policies and procedures. Wears hospital identification badge at all times, and promotes a professional image by adhering to the established dress code. Participates in own performance appraisal by identifying goals and reviewing progress with manager(s). Demonstrates a professional commitment to growth and competence. Adheres to work schedule by being on time and schedules PTO in accordance to department policies. Creates a positive attitude for others while maintaining a high level of commitment to standard practices in Radiology for Mercy Health. * All other duties as assigned. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Job Description **_Radiology Clerical Associate - Mercy Health - St. Elizabeth Youngstown Hospital_** **THIS IS A COLLECTIVE BARGAINING UNIT POSITION** **SHIFT/SCHEDULE:** + Full Time - Scheduled for 36 hours per week + Shift Times - Rotating + This position will have scheduled shifts every other weekend **SUMMARY OF JOB RESPONSIBILITIES:** The Clerical Associate in Radiology works under the direction of the Office Supervisor in conjunction with the Radiology Manager. Answers incoming calls, takes accurate messages, and exhibits excellent customer service communication skills. Responsible for operating all necessary information systems to include scheduling patient procedures in computerized scheduling system and/or manually required. Obtains information to determine medical necessity is present for all testing prior to scheduling of exam(s). The Clerical Associate consults Radiologists, Technologists, or Management as needed to schedule. Is able to make efficient decisions with information given, following proper protocol when scheduling exam. Works well in a high volume area while performing multi-tasks. Is proficient and possesses knowledge of all computer applications relating to Radiology functions. Must be able to perform all secretarial/typing tasks as required. Is flexible with schedule to meet the operations needed for Radiology. Performs other duties as assigned. **QUALIFICATIONS - EDUCATION/EXPERIENCE** : + High school diploma/GED (Required) + Medical/anatomy terminology, clerical, filing ability and experience in hospital or related setting (Preferred) + Knowledge of Radiology practices (Preferred) **KNOWLEDGE AND SKILLS:** + Computer Office skills (Microsoft Office, STAR and database applications, Computerized scheduling system) + Medical and Anatomy terminology (Preferred) + Knowledge of Radiology practices (Preferred) + Clinical, clerical/registration secretarial experience desired. + Operates basic office equipment and machinery (Fax, PC, telephone, Xerox) + Ability to perform multiple tasks **· PROBLEM SOLVING/DECISION MAKING:** + Makes decisions based on policy and/or consultation with coworker/team members + Requires judgement in selection of alternative courses of action + May adapt principles to new or changed conditions + Solutions generally based on past precedent with some risk-taking involved in developing new approach. **SCOPE OF** **IMPACT/ACCOUNTABILITY** : + Impact activities on other work areas within the Radiology Department on a frequent basis + Accountability is primarily indirect but may be shared for activities affecting work area(s) + May provide information to decision-making processes affecting work area(s) **INTERPERSONAL COMMUNICATION:** + Frequently advises others on difficult and sensitive issues + Must maintain a high level of confidentiality due to strict confidentiality issues related to Radiology, which include Administrative management, personnel, patients, and physician-related issues. **PRINCIPAL JOB ACCOUNT-ABILITIES:** + Performs scheduling for the HM Radiology Department. Is able to accurately assess request, interpret information according to protocol to create a working accurate schedule. + Answers incoming radiology department telephone calls. Identifies self and department. Triages calls appropriately, and exhibits excellent customer service skills in answering and handling the telephone calls. Receives, screens, and delivers all messages to proper staff members. + Maintains patient confidentiality and uses discretion when discussing patient matters. Maintains strict confidentiality on all physician-related calls. Performs medical necessity following protocol to ensure appropriate reimbursements. When not able to obtain, follows appropriate steps (i.e., re-schedule, discussion of ABN, alternate medically necessary testing) when scheduling patients for radiology procedures. Strives to make efficient use of time. Seeks out work, which needs to be completed. Works on on-going projects. Recognizes when others are in need of assistance and constantly offers to help when own workload permits. + Schedules tests in the computerized scheduling system accurately following protocol. Consults appropriately as needed to confirm a schedule issue or patient prep issue. Assists the department in managing patient flow in rooms as needed, review printed schedules to assure accuracy, distributes schedules as appropriate. Properly checks schedule to match scripts. Responsible for maintaining written physician orders and delivering to appropriate registration sites prior to time of service. Documents in scheduling system status of written orders. Coordinates the schedule with other department procedures, best accommodates the needs of the patient, physicians' offices, and nursing units to operationally meet the demands of the Radiology Department. Proficiently retrieves lab work results on specific Radiology patients prior to exam. Handles patient's films according to standardized coding and filing system. Assists in handling of providing service for copying of films as required. Retrieves and complies statistics as assigned. Directs to the Radiology Administrator, Department Chairman, and manager(s) any unusual concerns, situations, or conditions relative to staff, patients, and physicians. Provides secretarial support to management with taking minutes to department meetings along with the ability to transcribe minutes on an as needed basis. Provides other secretarial duties as required. Maintains level of office supplies and retrieves supplies as needed to ensure adequate flow of operations throughout department. Routes any service calls to appropriate area. Possesses knowledge of all PC equipment and maintains the equipment for proper functioning. Can proficiently operate all office equipment to include accurately loading forms, paper, ribbons, and ink cartridges in printers. Stocks work area with clerical supplies as needed. + Maintains cleanliness and neatness of work area. + Attends departmental meetings and actively participates in departmental activities and projects as needed. Supports institutional policies and procedures. Wears hospital identification badge at all times, and promotes a professional image by adhering to the established dress code. Participates in own performance appraisal by identifying goals and reviewing progress with manager(s). Demonstrates a professional commitment to growth and competence. Adheres to work schedule by being on time and schedules PTO in accordance to department policies. Creates a positive attitude for others while maintaining a high level of commitment to standard practices in Radiology for Mercy Health. + All other duties as assigned. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email ********************* . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. ** **Radiology Clerical Associate - St. Elizabeth Youngstown Hospital** **SUMMARY OF JOB RESPONSIBILITIES:** The Clerical Associate in Radiology works under the direction of the Office Supervisor in conjunction with the Radiology Manager. Answers incoming calls, takes accurate messages, and exhibits excellent customer service communication skills. Responsible for operating all necessary information systems to include scheduling patient procedures in computerized scheduling system and/or manually required. Obtains information to determine medical necessity is present for all testing prior to scheduling of exam(s). The Clerical Associate consults Radiologists, Technologists, or Management as needed to schedule. Is able to make efficient decisions with information given, following proper protocol when scheduling exam. Works well in a high volume area while performing multi-tasks. Is proficient and possesses knowledge of all computer applications relating to Radiology functions. Must be able to perform all secretarial/typing tasks as required. Is flexible with schedule to meet the operations needed for Radiology. Performs other duties as assigned. **QUALIFICATIONS - EDUCATION/EXPERIENCE** : + High school diploma/GED (Required) + Medical/anatomy terminology, clerical, filing ability and experience in hospital or related setting (Preferred) + Knowledge of Radiology practices (Preferred) **KNOWLEDGE AND SKILLS:** + Computer Office skills (Microsoft Office, STAR and database applications, Computerized scheduling system) + Medical and Anatomy terminology (Preferred) + Knowledge of Radiology practices (Preferred) + Clinical, clerical/registration secretarial experience desired. + Operates basic office equipment and machinery (Fax, PC, telephone, Xerox) + Ability to perform multiple tasks **· PROBLEM SOLVING/DECISION MAKING:** + Makes decisions based on policy and/or consultation with coworker/team members + Requires judgement in selection of alternative courses of action + May adapt principles to new or changed conditions + Solutions generally based on past precedent with some risk-taking involved in developing new approach. **SCOPE OF IMPACT/ACCOUNTABILITY** : + Impact activities on other work areas within the Radiology Department on a frequent basis + Accountability is primarily indirect but may be shared for activities affecting work area(s) + May provide information to decision-making processes affecting work area(s) **INTERPERSONAL COMMUNICATION:** + Frequently advises others on difficult and sensitive issues + Must maintain a high level of confidentiality due to strict confidentiality issues related to Radiology, which include Administrative management, personnel, patients, and physician-related issues. **PRINCIPAL JOB ACCOUNT-ABILITIES:** + Performs scheduling for the HM Radiology Department. Is able to accurately assess request, interpret information according to protocol to create a working accurate schedule. + Answers incoming radiology department telephone calls. Identifies self and department. Triages calls appropriately, and exhibits excellent customer service skills in answering and handling the telephone calls. Receives, screens, and delivers all messages to proper staff members. + Maintains patient confidentiality and uses discretion when discussing patient matters. Maintains strict confidentiality on all physician-related calls. Performs medical necessity following protocol to ensure appropriate reimbursements. When not able to obtain, follows appropriate steps (i.e., re-schedule, discussion of ABN, alternate medically necessary testing) when scheduling patients for radiology procedures. Strives to make efficient use of time. Seeks out work, which needs to be completed. Works on on-going projects. Recognizes when others are in need of assistance and constantly offers to help when own workload permits. + Schedules tests in the computerized scheduling system accurately following protocol. Consults appropriately as needed to confirm a schedule issue or patient prep issue. Assists the department in managing patient flow in rooms as needed, review printed schedules to assure accuracy, distributes schedules as appropriate. Properly checks schedule to match scripts. Responsible for maintaining written physician orders and delivering to appropriate registration sites prior to time of service. Documents in scheduling system status of written orders. Coordinates the schedule with other department procedures, best accommodates the needs of the patient, physicians' offices, and nursing units to operationally meet the demands of the Radiology Department. Proficiently retrieves lab work results on specific Radiology patients prior to exam. Handles patient's films according to standardized coding and filing system. Assists in handling of providing service for copying of films as required. Retrieves and complies statistics as assigned. Directs to the Radiology Administrator, Department Chairman, and manager(s) any unusual concerns, situations, or conditions relative to staff, patients, and physicians. Provides secretarial support to management with taking minutes to department meetings along with the ability to transcribe minutes on an as needed basis. Provides other secretarial duties as required. Maintains level of office supplies and retrieves supplies as needed to ensure adequate flow of operations throughout department. Routes any service calls to appropriate area. Possesses knowledge of all PC equipment and maintains the equipment for proper functioning. Can proficiently operate all office equipment to include accurately loading forms, paper, ribbons, and ink cartridges in printers. Stocks work area with clerical supplies as needed. + Maintains cleanliness and neatness of work area. + Attends departmental meetings and actively participates in departmental activities and projects as needed. Supports institutional policies and procedures. Wears hospital identification badge at all times, and promotes a professional image by adhering to the established dress code. Participates in own performance appraisal by identifying goals and reviewing progress with manager(s). Demonstrates a professional commitment to growth and competence. Adheres to work schedule by being on time and schedules PTO in accordance to department policies. Creates a positive attitude for others while maintaining a high level of commitment to standard practices in Radiology for Mercy Health. + All other duties as assigned. _This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation._ As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email ********************* . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 36 Work Shift: All Work Shifts (United States of America) Job Description Radiology Clerical Associate - Mercy Health - St. Elizabeth Youngstown Hospital THIS IS A COLLECTIVE BARGAINING UNIT POSITION SHIFT/SCHEDULE: Full Time - Scheduled for 36 hours per week Shift Times - Rotating This position will have scheduled shifts every other weekend SUMMARY OF JOB RESPONSIBILITIES: The Clerical Associate in Radiology works under the direction of the Office Supervisor in conjunction with the Radiology Manager. Answers incoming calls, takes accurate messages, and exhibits excellent customer service communication skills. Responsible for operating all necessary information systems to include scheduling patient procedures in computerized scheduling system and/or manually required. Obtains information to determine medical necessity is present for all testing prior to scheduling of exam(s). The Clerical Associate consults Radiologists, Technologists, or Management as needed to schedule. Is able to make efficient decisions with information given, following proper protocol when scheduling exam. Works well in a high volume area while performing multi-tasks. Is proficient and possesses knowledge of all computer applications relating to Radiology functions. Must be able to perform all secretarial/typing tasks as required. Is flexible with schedule to meet the operations needed for Radiology. Performs other duties as assigned. QUALIFICATIONS - EDUCATION/EXPERIENCE: High school diploma/GED (Required) Medical/anatomy terminology, clerical, filing ability and experience in hospital or related setting (Preferred) Knowledge of Radiology practices (Preferred) KNOWLEDGE AND SKILLS: Computer Office skills (Microsoft Office, STAR and database applications, Computerized scheduling system) Medical and Anatomy terminology (Preferred) Knowledge of Radiology practices (Preferred) Clinical, clerical/registration secretarial experience desired. Operates basic office equipment and machinery (Fax, PC, telephone, Xerox) Ability to perform multiple tasks · PROBLEM SOLVING/DECISION MAKING: Makes decisions based on policy and/or consultation with coworker/team members Requires judgement in selection of alternative courses of action May adapt principles to new or changed conditions Solutions generally based on past precedent with some risk-taking involved in developing new approach. SCOPE OF IMPACT/ACCOUNTABILITY: Impact activities on other work areas within the Radiology Department on a frequent basis Accountability is primarily indirect but may be shared for activities affecting work area(s) May provide information to decision-making processes affecting work area(s) INTERPERSONAL COMMUNICATION: Frequently advises others on difficult and sensitive issues Must maintain a high level of confidentiality due to strict confidentiality issues related to Radiology, which include Administrative management, personnel, patients, and physician-related issues. PRINCIPAL JOB ACCOUNT-ABILITIES: Performs scheduling for the HM Radiology Department. Is able to accurately assess request, interpret information according to protocol to create a working accurate schedule. Answers incoming radiology department telephone calls. Identifies self and department. Triages calls appropriately, and exhibits excellent customer service skills in answering and handling the telephone calls. Receives, screens, and delivers all messages to proper staff members. Maintains patient confidentiality and uses discretion when discussing patient matters. Maintains strict confidentiality on all physician-related calls. Performs medical necessity following protocol to ensure appropriate reimbursements. When not able to obtain, follows appropriate steps (i.e., re-schedule, discussion of ABN, alternate medically necessary testing) when scheduling patients for radiology procedures. Strives to make efficient use of time. Seeks out work, which needs to be completed. Works on on-going projects. Recognizes when others are in need of assistance and constantly offers to help when own workload permits. Schedules tests in the computerized scheduling system accurately following protocol. Consults appropriately as needed to confirm a schedule issue or patient prep issue. Assists the department in managing patient flow in rooms as needed, review printed schedules to assure accuracy, distributes schedules as appropriate. Properly checks schedule to match scripts. Responsible for maintaining written physician orders and delivering to appropriate registration sites prior to time of service. Documents in scheduling system status of written orders. Coordinates the schedule with other department procedures, best accommodates the needs of the patient, physicians' offices, and nursing units to operationally meet the demands of the Radiology Department. Proficiently retrieves lab work results on specific Radiology patients prior to exam. Handles patient's films according to standardized coding and filing system. Assists in handling of providing service for copying of films as required. Retrieves and complies statistics as assigned. Directs to the Radiology Administrator, Department Chairman, and manager(s) any unusual concerns, situations, or conditions relative to staff, patients, and physicians. Provides secretarial support to management with taking minutes to department meetings along with the ability to transcribe minutes on an as needed basis. Provides other secretarial duties as required. Maintains level of office supplies and retrieves supplies as needed to ensure adequate flow of operations throughout department. Routes any service calls to appropriate area. Possesses knowledge of all PC equipment and maintains the equipment for proper functioning. Can proficiently operate all office equipment to include accurately loading forms, paper, ribbons, and ink cartridges in printers. Stocks work area with clerical supplies as needed. Maintains cleanliness and neatness of work area. Attends departmental meetings and actively participates in departmental activities and projects as needed. Supports institutional policies and procedures. Wears hospital identification badge at all times, and promotes a professional image by adhering to the established dress code. Participates in own performance appraisal by identifying goals and reviewing progress with manager(s). Demonstrates a professional commitment to growth and competence. Adheres to work schedule by being on time and schedules PTO in accordance to department policies. Creates a positive attitude for others while maintaining a high level of commitment to standard practices in Radiology for Mercy Health. All other duties as assigned. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Radiology - Diagnostic - St. Elizabeth It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 20 Work Shift: All Work Shifts (United States of America) Radiology Clerical Associate - St. Elizabeth Youngstown Hospital SUMMARY OF JOB RESPONSIBILITIES: The Clerical Associate in Radiology works under the direction of the Office Supervisor in conjunction with the Radiology Manager. Answers incoming calls, takes accurate messages, and exhibits excellent customer service communication skills. Responsible for operating all necessary information systems to include scheduling patient procedures in computerized scheduling system and/or manually required. Obtains information to determine medical necessity is present for all testing prior to scheduling of exam(s). The Clerical Associate consults Radiologists, Technologists, or Management as needed to schedule. Is able to make efficient decisions with information given, following proper protocol when scheduling exam. Works well in a high volume area while performing multi-tasks. Is proficient and possesses knowledge of all computer applications relating to Radiology functions. Must be able to perform all secretarial/typing tasks as required. Is flexible with schedule to meet the operations needed for Radiology. Performs other duties as assigned. QUALIFICATIONS - EDUCATION/EXPERIENCE: High school diploma/GED (Required) Medical/anatomy terminology, clerical, filing ability and experience in hospital or related setting (Preferred) Knowledge of Radiology practices (Preferred) KNOWLEDGE AND SKILLS: Computer Office skills (Microsoft Office, STAR and database applications, Computerized scheduling system) Medical and Anatomy terminology (Preferred) Knowledge of Radiology practices (Preferred) Clinical, clerical/registration secretarial experience desired. Operates basic office equipment and machinery (Fax, PC, telephone, Xerox) Ability to perform multiple tasks · PROBLEM SOLVING/DECISION MAKING: Makes decisions based on policy and/or consultation with coworker/team members Requires judgement in selection of alternative courses of action May adapt principles to new or changed conditions Solutions generally based on past precedent with some risk-taking involved in developing new approach. SCOPE OF IMPACT/ACCOUNTABILITY: Impact activities on other work areas within the Radiology Department on a frequent basis Accountability is primarily indirect but may be shared for activities affecting work area(s) May provide information to decision-making processes affecting work area(s) INTERPERSONAL COMMUNICATION: Frequently advises others on difficult and sensitive issues Must maintain a high level of confidentiality due to strict confidentiality issues related to Radiology, which include Administrative management, personnel, patients, and physician-related issues. PRINCIPAL JOB ACCOUNT-ABILITIES: Performs scheduling for the HM Radiology Department. Is able to accurately assess request, interpret information according to protocol to create a working accurate schedule. Answers incoming radiology department telephone calls. Identifies self and department. Triages calls appropriately, and exhibits excellent customer service skills in answering and handling the telephone calls. Receives, screens, and delivers all messages to proper staff members. Maintains patient confidentiality and uses discretion when discussing patient matters. Maintains strict confidentiality on all physician-related calls. Performs medical necessity following protocol to ensure appropriate reimbursements. When not able to obtain, follows appropriate steps (i.e., re-schedule, discussion of ABN, alternate medically necessary testing) when scheduling patients for radiology procedures. Strives to make efficient use of time. Seeks out work, which needs to be completed. Works on on-going projects. Recognizes when others are in need of assistance and constantly offers to help when own workload permits. Schedules tests in the computerized scheduling system accurately following protocol. Consults appropriately as needed to confirm a schedule issue or patient prep issue. Assists the department in managing patient flow in rooms as needed, review printed schedules to assure accuracy, distributes schedules as appropriate. Properly checks schedule to match scripts. Responsible for maintaining written physician orders and delivering to appropriate registration sites prior to time of service. Documents in scheduling system status of written orders. Coordinates the schedule with other department procedures, best accommodates the needs of the patient, physicians' offices, and nursing units to operationally meet the demands of the Radiology Department. Proficiently retrieves lab work results on specific Radiology patients prior to exam. Handles patient's films according to standardized coding and filing system. Assists in handling of providing service for copying of films as required. Retrieves and complies statistics as assigned. Directs to the Radiology Administrator, Department Chairman, and manager(s) any unusual concerns, situations, or conditions relative to staff, patients, and physicians. Provides secretarial support to management with taking minutes to department meetings along with the ability to transcribe minutes on an as needed basis. Provides other secretarial duties as required. Maintains level of office supplies and retrieves supplies as needed to ensure adequate flow of operations throughout department. Routes any service calls to appropriate area. Possesses knowledge of all PC equipment and maintains the equipment for proper functioning. Can proficiently operate all office equipment to include accurately loading forms, paper, ribbons, and ink cartridges in printers. Stocks work area with clerical supplies as needed. Maintains cleanliness and neatness of work area. Attends departmental meetings and actively participates in departmental activities and projects as needed. Supports institutional policies and procedures. Wears hospital identification badge at all times, and promotes a professional image by adhering to the established dress code. Participates in own performance appraisal by identifying goals and reviewing progress with manager(s). Demonstrates a professional commitment to growth and competence. Adheres to work schedule by being on time and schedules PTO in accordance to department policies. Creates a positive attitude for others while maintaining a high level of commitment to standard practices in Radiology for Mercy Health. All other duties as assigned. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Radiology - Diagnostic - St. Elizabeth It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.