Bond analyst job description

* Prepare high-impact charts, data visualization, PowerPoint presentations and other types of quality reports and presentations suitable to communicate results to a variety of audiences.
* Must be able to analyze complex processes, identify areas for improvement and recommend solutions.
* Provides knowledge in the following ServiceNow areas: solutions scoping, requirements analysis, gap analysis, feasibility, functional design, application configuration, integration testing, user acceptance testing, production deployment, change management, support and training.
* Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis.
* Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
* Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements, Business Requirements Document, and Use Cases.
* Investigates reported application problems and works with system administartor to test, diagnose and isolate the root cause of problems. Prepares incident reports for further investigation by technical operations and development experts.
* Keep abreast of technical, legislative, and professional trends and developments affecting the department's operations and programs and disseminate this information to appropriate personnel.
* Successfully engage in multiple initiatives simultaneously.
* Be the liaison between the business units, technology teams and support teams.
* Work independently with users to define concepts and under the direction of project manager.
* Maintains confidentiality of sensitive data request.
* Performs all other tasks and duties as assigned.

All federally funded incumbents of this position must comply with time and effort reporting requirements through personnel activity reports or periodic certification, as appropriate.

* Bachelor's Degree in Business, Computer Science or related field.
* 5 or more years of specific job experience related to business analysis in complex environments with a Customer Relationship. Management, IT Operations focus. Analytical and research experience required.
* Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
* Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
* Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements, Business Requirements Document, and Use Cases.
* Demonstrated ability to supervise, delegate, direct, and provide constructive input to staff in a way that maximizes efficiency and productivity.
* Demonstrated coaching, counseling, and conflict-resolution skills.
* Demonstrated ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
* Demonstrated ability to review and make presentations regarding program operations, operating reports and department procedures.
* Demonstrated computer skills, specifically familiarity with MS Windows and MS Office Professional.