Medical Assistant jobs at Boston Health Care for the Homeless Program

Performs Medical Office support in both the administrative and clinical areas In the clinical area the practice assistant, under the direction and supervision of a Registered Nurse, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care. In the administrative area the practice assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation of patient flow throughout the ambulatory setting. Position: Medical Assistant Department: Geriatrics Clinic Schedule: Full Time JOB REQUIREMENTS EDUCATION: Work requires HS diploma or GED plus at least one of the following: * successful completion of medical assistant program or* successful completion of the first medical-surgical clinical rotation or* equivalent combination of education and healthcare-related work experience. EXPERIENCE: Requires at least two years of previous work experience. Experience in hospital, medical office, managed care or health insurance is a plus. KNOWLEDGE AND SKILLS: Must pass clinical competency testing. Ability to effectively speak, read, and write English. Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc. Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts. Organizational skills to set priorities and efficiently complete assigned work. Ability to accurately interpret and utilize basic medical terminology and abbreviations. Ability to work independently and to make decisions based on department polices and established procedures.. Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information. Must be able to maintain strict protocols of all confidential or sensitive information. Compensation Range: $24.09- $28.22 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Under the supervision of the Nurse Manager, provides medical/nursing support functions to provider staff in ambulatory setting. This includes performance of specimen procurement (phlebotomy) and related specialized procedures according to BMC policy and procedures base on standards set by the American Association of Medical Assistants (AAMA). Position: Medical Assistant - (AFSCME) Department: Primary Care Clinic Schedule: Full Time, 40 Hours, Days ESSENTIAL RESPONSIBILITIES / DUTIES: Performs duties to assist the clinical staff in safe, efficient delivery of patient care. 1.0 Patient Care Duties. 1.1 Obtains and documents required patient information, including but not limited to: age, weight, address, next of kin, etc. 1.2 Timely notifies clinical staff of any changes or unusual findings relative to patient information and/or unit functioning. 1.3 Assists clinical staff during procedures and exams, including but not limited to: performing room set-ups, assisting patients with preparation steps (e.g., dressing/undressing, etc.), handing of instruments/ supplies, acting as a chaperon, holding or restraining patient, etc. 1.4 Instructs patients/families as directed by clinical staff, including but not limited to: explaining procedures, reinforcing discharge/procedure/instructions, etc. 1.5 Obtains EKG when ordered. 1.6 Performs phlebotomy/obtains specimens as ordered, and prepares blood samples/specimens for ordered tests completing required order forms/labels, and arranging for and/or delivering specimens to appropriate labs/drop off points. 1.7 Reviews charts for accuracy and completeness, including but not limited to obtaining and documents/files, lab/test results, interviews patient, completes pre-procedure/or checklist, retrieves/calls for old records, etc. 1.8 Schedules appointments and/or procedures/surgeries to ensure efficient patient care. 1.9 Transport/escort patients/families as needed to ensure efficient patient care. 1.10 Demonstrates the knowledge and skills necessary to provide care appropriate to the age groups of patients regularly served; notifies clinical staff when patients in age groups not regularly served are present. 1.11 Obtains and documents pulse, respiration, blood pressure, weight and height. 2.0 Performs a variety of clerical and support duties to promote/ensure efficient area operations. 2.1 Answers the telephone and patient/visitor inquiries, identifying unit, self and role; responds to caller/patient/visitor needs within the scope of role, or takes and delivers messages in a timely manner; seeks assistance from the clinical staff when appropriate. 2.2 Prepares records for clinic session including re-filing at close of session. 2.3 Obtains and enters charge information. 2.4 Orders, stocks and organizes area equipment, supplies and materials in accordance with budget/par levels. 2.5 Performs related general office duties including but not limited to, taking inventory, picking up and delivering correspondence, photocopying, etc. 2.6 Checks and cleans area equipment including but not limited to, performing safety and quality testing, etc. 2.7 Performs exam/procedure room turnover between patient visits/procedures including but not limited to: cleaning, restocking, etc. 2.8 Identifies emergency/urgent situations and initiates appropriate response actions within the scope of her/his role, including but not limited to, immediately notifying clinical staff of medical emergencies, initiating “CODE” procedures, etc. 2.9 Acts in a manner that protects confidentiality of patient, employee, and hospital information at all times. 3.0 Work Rules, Standards, and Competency Compliance: Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures and regulations. 3.1 Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts seeking assistance from her/his supervisor when needed. 3.2 Seeks out and acts upon constructive feedback regarding daily performance and works toward achieving goals identified during performance evaluations. 3.3 Participates in staff meetings/initiates including appropriate quality improvement and education activities, or if unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and become knowledgeable of issues discussed. 3.4 Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, e.g., DPH, Joint Commission, fire codes, OSHA, etc. 3.5 Consistently adheres to attendance, safety, and infectious disease control policies/standards, consistently available on the unit. 3.6 Remains knowledgeable and follows appropriate policies, procedures and work rules, including but not limited to, policy regarding hours of work, absenteeism and tardiness. 3.7 Participates in ongoing educational activities to maintain technical competency and update requisite skills in his/her area of responsibilities; maintains required competencies. 3.8 Attends in-services on new equipment, procedures and programs; maintains accurate annual education record. 3.9 Completes annual mandatory educational requirements, e.g., safety regulation and infection control standard review, departmental and unit specific competencies, etc. 3.10 Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital I.D. badge that identifies self as a Medical Assistant. 3.11 Assists in orientation of new staff; serves as a resource to float staff. 3.12 Adapts to changing patient and unit needs, including but not limited to, offers assistance to other team members, floating, adjusting assignments, etc. 3.13 Collaborates with charge nurse/nurse manager/supervisor to coordinate break periods with unit activities. 3.14 Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patient diversity. 3.15 Organizes care to function efficiently, effectively uses hospital resources, i.e., equipment, supplies, personnel, etc., and completes assignments within an appropriate time frame. OTHER DUTIES: 4.1 Utilizes hospital's attributes of RESPECT as the basis for decision making and to facilitate the division's hospital mission. 4.2 Follows established hospital infection control and safety procedures. 4.3 Performs all other related duties as assigned. JOB REQUIREMENTS EDUCATION: High School Diploma/GED. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Completion of a Medical Assistant Training program - Required BLS CPR Certification - Preferred CMA (Certified Medical Assistant) preferred. EXPERIENCE: 2 years of service work experience in a health care setting strongly preferred. KNOWLEDGE AND SKILLS: Ability to pass clinical competency testing. Ability to effectively speak, read and write using the English language; Additional language skills (beyond that of English) in languages appropriate to the patient populations served by the Medical Center are a plus. Ability to perform basic math and quantitative measurements, e.g., obtain height and weight, abdominal girths, measure urine output, calorie counts, etc. Ability to enter and retrieve computerized information/data. Physical ability to push, transfer, and pull heavy loads (e.g., independently transport average-sized patient via wheelchair and stretcher, etc.) throughout assigned shift. Physical ability to meet core job requirements in accordance with practice setting demands for the patient populations regularly served. Effective interpersonal skills to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff. Organizational skills to set priorities and efficiently complete assigned work. Ability to accurately interpret and utilize basic medical terminology and abbreviations. Ability to manage stress related to patient care issues, and changing organizational climate and personnel issues. Compensation Range: $24.09- $28.22 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Performs clinic support in both the clinical and administrative areas: In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care. In the administrative area the practice assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation of patient flow throughout the ambulatory setting. Position: Medical Assistant Department: OB/GYN Schedule: Full Time, 32 Hours, Days ESSENTIAL RESPONSIBILITIES / DUTIES: Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. Duties include: Clinical Support: Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families. 1. Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as communicates status of delegated task completion and outcome of patient data findings. Maintains timely ongoing verbal communication. 2. Monitors patient flow including waiting room activity and communicating wait time updates to patients. Informs nursing staff, technical staff and/or supervisor of arrival of patients. 3. Conducts pre-visit chart review and preparations for upcoming visits, including: Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer-lift). Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols. 4. Greets patient in waiting room and escorts to exam room 5. Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy. 6. Assists with intake process in the following areas as determined by departmental needs: Checks two patients identifiers Accurately collects and documents in the medial records vital signs, chief complaint/reason for visit, and medical/family/social history Enter allergies and smoking status Documents current medications and prescriptions that need to be renewed Obtains immunization records/history, and enters findings into patient medical record Instructs patient on how to prepare for the provider (assisting as necessary) Anticipates/sets up special equipment and/or supplies needed for visit Administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens) and records in medical record. Arranges refills information for provider approval Downloads glucometer and other device data for provider review Alerts the provider when patient is ready and communicates abnormalities in findings (e.g. elevated temperature ) Complies with department documentation standards to ensure a complete and accurate patient record Update patient pharmacy information 7. Collects, labels, sends and may deliver specimens with appropriate laboratory slips and or requisitions. 8. Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician. 9. Under direction of the licensed nurse or designee maintains competence of tasks and performs tasks in relation to a variety of technical skills which may include but are not limited to: Cast/splint care Guaiac, sugar and acetone, urine pH Glucose finger stick Application of external monitors GU irrigation set up Routine EKGs Hearing Test POCT (i.e. glucometer, pregnancy test, etc.) Peak flow Visual acuity Vital signs Oxygen saturation by pulse oximeter Personal patient glucometer downloads Leg/girth measurements Biopsy set up Procedure tray set up Urine culture prep Simple dressing changes eg. DSD Suture removal Specimen Collection Phlebotomy 10. Provides basic skin care, including but not limited to: application of heat and cold, diabetic foot care, application of elastic stockings, and ace wraps. 11. Uses Universal precautions, performs wound care inclusive of simple dressing changes and saline irrigations. Must arrange for Registered Nurse to be present for wound assessment with each dressing change. 12. Assists licensed nurse/health team members with various minor procedures limited to set up and breakdown of simple sterile procedure (e.g. sterile biopsy). Draping and prepping patient under the direction of the licensed nurse or provider, including but not limited to: Endometrial biopsy IUD insertion and removal Pelvic exam Incision and drainage Punch biopsy Colonoscopy Suprapubic tube changes 13. Provides basic patient equipment care including but not limited to: changing hearing aid batteries, applying splints/prostheses, etc. 14. Helps to complete patient visit: Prints disposition forms and patient education materials Assists with staging selected prior authorization for medication or supplies needed under the direction of nurse manager or designee 15. Strictly adheres to isolation procedures as initiated by licensed personnel. 16. Performs initial cleaning/decontamination of equipment/materials and instruments. 17. Checks inventories, and restocks, replaces, assembles patient equipment and supplies. 18. Utilize the care team's population health management registry or other applicable database for preventative care outreach, including: Review of patient data Reminding patients of test/screening needs (i.e. by phone, letter) Prints and displays care team registry data or other applicable database data 19. Restocks, replaces assembles patient equipment and supplies ordered by Nurse Manager and/or designee. Responsible for alerting licensed nurse, manager or designee of broken, or otherwise non-functional supplies or equipment. Prepares supply order form. 20. Understand, respect and demonstrate patient confidentiality in all endeavors. 21. Performs other duties as needed Advanced Clinical Activities: The list below is not an all-inclusive list, but illustrates the nature and scope of some tasks/procedures that a Practice Assistant in a Specialty clinic may 1) assist with or, 2) perform. These procedures may require specific training (typically provided by a BMC staff member or vendor training).Some procedures may require special certification. Some examples of these tasks/procedures are: Assist with: Chronic wound treatment (e.g. assist in wound graft) MOHS surgery Excisional surgery Laser treatment Cool/Sculpting treatment Other Cosmetic Procedures (e.g. peels, fillers) Urodynamic studies Flow rate/voiding trials Low-dye taping Phototherapy and PUVA Perform: Suture Removals Phlebotomy Clerical Support: Performs all duties associated with an Ambulatory Services Representative, including but not limited to registration, scheduling, and collecting co-payments. 1. Gathers and/or assist patients with registration information at every visit. Ensures accurate data entry and updates data into the computer system. Data includes demographic, billing data and patient payment information. 2. Verifies third-party insurance coverage for patients, including day of service and whether prior approval for service is necessary for proper reimbursement of services rendered. Obtains this approval whenever it is necessary, and enters into the hospital billing system appropriately 3. Follow internal collection and cash control policies by informing patients of their financial obligations, collecting payment (deposits, co-payments) at time of service and controlling cash. 4. Directs patients with financial concerns to staff who can assist them in the completion of applications forms. 5. Creates and/or obtains medical records for patients and distributes copy to the appropriate person. 6. Assigns medical record numbers to new patients in order to ensure current information on the patient record system. Collaborates with Medical Records department for suspected duplicate records. 7. Maintains clinic files and patient records; screen patient's chart prior to appointment, checks for lab work, x-ray, and other pertinent results, and verifies information as required. 8. Uses computer terminal for access/input of patient information, lab results, x-ray and other automated requests and communicates findings to appropriate healthcare team members. 9. Stamps and dates charts as required; prepare files and other clinic specific forms 10. Mails out clinic specific notices and letters as required. 11. Handles clinic mail and delivers to the appropriate person. 12. Creates cross-booking activities for both linked appointments (social services, nutrition, interpreters, etc.). 13. Reschedules patients from canceled or bumped clinic sessions. 14. Enters charge code and updates diagnosis codes into the patient account system, as directed and as appropriate. 15. Tracks and arranges for return of borrowed/rented equipment. 16. Maintains appropriate equipment logs and records. General duties: 1. Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served. 2. Orientation of new staff; serves as a resource to float pool staff 3. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. 4. Utilizes hospital's cultural beliefs and RESPECT attributes as the basis for decision making and to support the hospital's mission and goals. Advanced Administrative Duties: 1. The list below is not an all-inclusive list, but illustrates the nature of administrative duties associates with advanced clinical action: 2. Schedule urgent patients into providers schedule for immediate evaluation 3. Completion of billing batch for advanced clinical activity (e.g. photo and PUVA, suture removal, dressing change batch) 4. Creates and maintains special procedure and sub-specialty patient list for reference 5. Maintain special procedure and sub specialty areas: Cleaning and audit Inventory and inspection of special equipment and instruments Stocking and ordering of special items Maintain vendor logs/relationship and informs nurse manager or designee of equipment needing service 6. Other duties as assigned Work Rules, Standards, and Competency Compliance: 1. Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital identification badge that identifies self as a Medical Assistant. 2. Adapts to changing patient and practice unit needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc. 3. Collaborates with the nurse manager/clinic supervisor to coordinate break periods with the practice unit's activities. 4. Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations 5. Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts, seeking assistance from his/her superior when needed. 6. Seeks out and acts upon constructive feedback regarding daily performance and works towards achieving goals identified during performance evaluations. 7. Participates in staff meetings/initiatives including appropriate quality improvement and education activities, or if unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and becomes knowledgeable of issues discussed. 8. Participates in ongoing educational activities to maintain technical competency and updates requisite skills in his/her area of responsibilities, maintains required certificates, e.g., safety regulation and infection control standard review, departmental and unit specific competencies, etc. 9. Attends in-services on new equipment, procedures and programs; maintains accurate annual education record. 10. Complies with established practice standards, policies, procedures, protocols, guideline, and regulations, e.g., DPH, TJC, Fire Codes, OSHA, etc. 11. Adheres to attendance, safety, and infectious disease control policies/standard; consistently available on the unit. 12. Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. 13. Treats patients in a manner that preserves and protects patient autonomy, dignity, confidentiality, and patient rights. 14. Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served. 15. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. 16. Utilizes hospital's cultural beliefs as the basis for decision making and to support the hospital's mission and goals. JOB REQUIREMENTS EDUCATION: Work requires of HS diploma or GED plus at least one of the following: Successful completion of a medical assistant program or Successful completion of the-second medical-surgical clinical rotation or Equivalent combination of education and healthcare related work experience. EXPERIENCE: Requires at least two years of previous work experience. Experience in clinical setting is preferred KNOWLEDGE AND SKILLS: Must pass clinical competency testing. Ability to effectively speak, read, and write English. Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc. Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts. Organizational skills to set priorities and efficiently complete assigned work. Ability to accurately interpret and utilize basic medical terminology and abbreviations. Ability to work independently and to make decisions based on department polices and established procedures. Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information. Must be able to maintain strict protocols of all confidential or sensitive information Compensation Range: $24.09- $28.22 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Performs clinic support in both the clinical and administrative areas: In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care. In the administrative area the practice assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation of patient flow throughout the ambulatory setting. Position: Medical Assistant Department: Cardiovascular Clinic Schedule: Full time ESSENTIAL ROLES & RESPONSIBLITIES: Performs clinic support in both the clinical and administrative areas: In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care. In the administrative area the practice assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation of patient flow throughout the ambulatory setting. Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. Duties include: Clinical Support: Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families. Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as communicates status of delegated task completion and outcome of patient data findings. Maintains timely ongoing verbal communication. Monitors patient flow including waiting room activity and communicating wait time updates to patients. Informs nursing staff, technical staff and/or supervisor of arrival of patients. Conducts pre-visit chart review and preparations for upcoming visits, including: Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer-lift). Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols. Greets patient in waiting room and escorts to exam room. Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy. Assists with intake process in the following areas as determined by departmental needs: Checks two patients identifiers. Accurately collects and documents in the medial records vital signs, chief complaint/reason for visit, and medical/family/social history. Enter allergies and smoking status. Documents current medications and prescriptions that need to be renewed. Obtains immunization records/history, and enters findings into patient medical record. Instructs patient on how to prepare for the provider (assisting as necessary). Anticipates/sets up special equipment and/or supplies needed for visit. Administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens) and records in medical record. Arranges refills information for provider approval. Downloads glucometer and other device data for provider review. Alerts the provider when patient is ready and communicates abnormalities in findings (e.g. elevated temperature). Complies with department documentation standards to ensure a complete and accurate patient record. Update patient pharmacy information. Collects, labels, sends and may deliver specimens with appropriate laboratory slips and or requisitions. Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician. Provides basic skin care, including but not limited to: application of heat and cold, diabetic foot care, application of elastic stockings, and ace wraps. Redundant to Q above Uses Universal precautions, performs wound care inclusive of simple dressing changes and saline irrigations. Must arrange for Registered Nurse to be present for wound assessment with each dressing change. Assists licensed nurse/health team members with various minor procedures limited to set up and breakdown of simple sterile procedure (e.g. sterile biopsy). Draping and prepping patient under the direction of the licensed nurse or provider, including but not limited to: Endometrial biopsy IUD insertion and removal Pelvic exam Incision and drainage Punch biopsy Colonoscopy Suprapubic tube changes Provides basic patient equipment care including but not limited to: changing hearing aid batteries, applying splints/prostheses, etc. Helps to complete patient visit: Prints disposition forms and patient education materials. Assists with staging selected prior authorization for medication or supplies needed under the direction of nurse manager or designee. Strictly adheres to isolation procedures as initiated by licensed personnel. Performs initial cleaning/decontamination of equipment/materials and instruments. Checks inventories, and restocks, replaces, assembles patient equipment and supplies. Utilize the care team's population health management registry or other applicable database for preventative care outreach, including: Review of patient data. Reminding patients of test/screening needs (i.e. by phone, letter). Prints and displays care team registry data or other applicable database data. Restocks, replaces assembles patient equipment and supplies ordered by Nurse Manager and/or designee. Responsible for alerting licensed nurse, manager or designee of broken, or otherwise non-functional supplies or equipment. Prepares supply order form. Understand, respect and demonstrate patient confidentiality in all endeavors. Under direction of the licensed nurse or designee maintains competence of tasks and performs tasks in relation to a variety of technical skills which may include but are not limited to: Cast/splint care Guaiac, sugar and acetone, urine pH Glucose finger stick Application of external monitors GU irrigation set up Routine EKGs Hearing Test POCT (i.e. glucometer, pregnancy test, etc.) Peak flow Visual acuity Vital signs Oxygen saturation by pulse oximeter Personal patient glucometer downloads Leg/girth measurements Biopsy set up Procedure tray set up Urine culture prep Simple dressing changes eg. DSD Suture removal Specimen Collection Phlebotomy Performs other duties as needed. Advanced Clinical Activities: The list below is not an all-inclusive list, but illustrates the nature and scope of some tasks/procedures that a Practice Assistant in a Specialty clinic may 1) assist with or, 2) perform. These procedures may require specific training (typically provided by a BMC staff member or vendor training).Some procedures may require special certification.Some examples of these tasks/procedures are: Assist with: Chronic wound treatment (e.g. assist in wound graft) MOHS surgery Excisional surgery Laser treatment Cool/Sculpting treatment Other Cosmetic Procedures (e.g. peels, fillers) Urodynamic studies Flow rate/voiding trials Low-dye taping Phototherapy and PUVA Perform: Suture Removals Phlebotomy Clerical Support: Performs all duties associated with an Ambulatory Services Representative, including but not limited to registration, scheduling, and collecting co-payments. Gathers and/or assist patients with registration information at every visit. Ensures accurate data entry and updates data into the computer system. Data includes demographic, billing data and patient payment information. Verifies third-party insurance coverage for patients, including day of service and whether prior approval for service is necessary for proper reimbursement of services rendered. Obtains this approval whenever it is necessary, and enters into the hospital billing system appropriately. Follow internal collection and cash control policies by informing patients of their financial obligations, collecting payment (deposits, co-payments) at time of service and controlling cash. Directs patients with financial concerns to staff who can assist them in the completion of applications forms. Creates and/or obtains medical records for patients and distributes copy to the appropriate person. Assigns medical record numbers to new patients in order to ensure current information on the patient record system. Collaborates with Medical Records department for suspected duplicate records. Maintains clinic files and patient records; screen patient's chart prior to appointment, checks for lab work, x-ray, and other pertinent results, and verifies information as required. Uses computer terminal for access/input of patient information, lab results, x-ray and other automated requests and communicates findings to appropriate healthcare team members. Stamps and dates charts as required; prepare files and other clinic specific forms. Mails out clinic specific notices and letters as required. Handles clinic mail and delivers to the appropriate person. Creates cross-booking activities for both linked appointments (social services, nutrition, interpreters, etc.). Reschedules patients from canceled or bumped clinic sessions. Enters charge code and updates diagnosis codes into the patient account system, as directed and as appropriate. Tracks and arranges for return of borrowed/rented equipment. Maintains appropriate equipment logs and records. General Duties: Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served. Orientation of new staff; serves as a resource to float pool staff. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. Utilizes hospital's cultural beliefs and RESPECT attributes as the basis for decision making and to support the hospital's mission and goals. Advanced Administrative Duties: The list below is not an all-inclusive list, but illustrates the nature of administrative duties associates with advanced clinical action: Schedule urgent patients into providers schedule for immediate evaluation. Completion of billing batch for advanced clinical activity (e.g. photo and PUVA, suture removal, dressing change batch). Creates and maintains special procedure and sub-specialty patient list for reference. Maintain special procedure and sub specialty areas: Cleaning and audit. Inventory and inspection of special equipment and instruments. Stocking and ordering of special items. Maintain vendor logs/relationship and informs nurse manager or designee of equipment needing service. Other duties as assigned. Work Rules, Standards, and Competency Compliance: Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital identification badge that identifies self as a Medical Assistant. Adapts to changing patient and practice unit needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc. Collaborates with the nurse manager/clinic supervisor to coordinate break periods with the practice unit's activities. Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations. Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts, seeking assistance from his/her superior when needed. Seeks out and acts upon constructive feedback regarding daily performance and works towards achieving goals identified during performance evaluations. Participates in staff meetings/initiatives including appropriate quality improvement and education activities, or if unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and becomes knowledgeable of issues discussed. Participates in ongoing educational activities to maintain technical competency and updates requisite skills in his/her area of responsibilities, maintains required certificates, e.g., safety regulation and infection control standard review, departmental and unit specific competencies, etc. Attends in-services on new equipment, procedures and programs; maintains accurate annual education record. Complies with established practice standards, policies, procedures, protocols, guideline, and regulations, e.g., DPH, TJC, Fire Codes, OSHA, etc. Adheres to attendance, safety, and infectious disease control policies/standard; consistently available on the unit. Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. Treats patients in a manner that preserves and protects patient autonomy, dignity, confidentiality, and patient rights. Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. Utilizes hospital's cultural beliefs as the basis for decision making and to support the hospital's mission and goals. JOB REQUIREMENTS EDUCATION Work requires of HS diploma or GED plus at least one of the following: Successful completion of a medical assistant program or Successful completion of the-second medical-surgical clinical rotation or EXPERIENCE Equivalent combination of education and healthcare related work experience. Requires at least two years of previous work experience. Experience in clinical setting is preferred. KNOWLEDGE AND SKILLS Must pass clinical competency testing. Ability to effectively speak, read, and write English. Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc. Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts. Organizational skills to set priorities and efficiently complete assigned work. Ability to accurately interpret and utilize basic medical terminology and abbreviations. Ability to work independently and to make decisions based on department polices and established procedures.. Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information. Must be able to maintain strict protocols of all confidential or sensitive information Compensation Range: $24.09- $28.22 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Boston Medical Center (BMC) is more than a hospital. It's a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world. Position: Medical Assistant Department: Dermatology Schedule: Full Time Position Summary: Performs clinic support in both the clinical and administrative areas: In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care. In the administrative area the practice assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation of patient flow throughout the ambulatory setting. Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. Duties include: ESSENTIAL RESPONSIBILITIES / DUTIES: Clinical Support: Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families. Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as communicates status of delegated task completion and outcome of patient data findings. Maintains timely ongoing verbal communication. Monitors patient flow including waiting room activity and communicating wait time updates to patients. Informs nursing staff, technical staff and/or supervisor of arrival of patients. Conducts pre-visit chart review and preparations for upcoming visits, including: Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer-lift). Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols. Greets patient in waiting room and escorts to exam room Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy. Assists with intake process in the following areas as determined by departmental needs Collects, labels, sends and may deliver specimens with appropriate laboratory slips and or requisitions. Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician. Under direction of the licensed nurse or designee maintains competence of tasks and performs tasks in relation to a variety of technical skills Provides basic skin care, including but not limited to: application of heat and cold, diabetic foot care, application of elastic stockings, and ace wraps. Redundant to Q above Uses Universal precautions, performs wound care inclusive of simple dressing changes and saline irrigations. Must arrange for Registered Nurse to be present for wound assessment with each dressing change. Assists licensed nurse/health team members with various minor procedures limited to set up and breakdown of simple sterile procedure (e.g. sterile biopsy). Draping and prepping patient under the direction of the licensed nurse or provider Provides basic patient equipment care including but not limited to: changing hearing aid batteries, applying splints/prostheses, etc. Helps to complete patient visit: Prints disposition forms and patient education materials Assists with staging selected prior authorization for medication or supplies needed under the direction of nurse manager or designee Strictly adheres to isolation procedures as initiated by licensed personnel. Performs initial cleaning/decontamination of equipment/materials and instruments. Checks inventories, and restocks, replaces, assembles patient equipment and supplies. Utilize the care team's population health management registry or other applicable database for preventative care outreach, including: Review of patient data Reminding patients of test/screening needs (i.e. by phone, letter) Prints and displays care team registry data or other applicable database data Restocks, replaces assembles patient equipment and supplies ordered by Nurse Manager and/or designee. Responsible for alerting licensed nurse, manager or designee of broken, or otherwise non-functional supplies or equipment. Prepares supply order form Understand, respect and demonstrate patient confidentiality in all endeavors Performs other duties as needed. Performs clinic support in both the clinical and administrative areas: In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care. In the administrative area the practice assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation of patient flow throughout the ambulatory setting. Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. Advanced Clinical Activities: Chronic wound treatment (e.g. assist in wound graft) MOHS surgery Excisional surgery Laser treatment Cool/Sculpting treatment Other Cosmetic Procedures (e.g. peels, fillers) Urodynamic studies Flow rate/voiding trials Low-dye taping Phototherapy and PUVA. Clerical Support : Performs all duties associated with an Ambulatory Services Representative, including but not limited to registration, scheduling, and collecting co-payments. General Duties: Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served. Orientation of new staff; serves as a resource to float pool staff Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. Utilizes hospital's cultural beliefs and RESPECT attributes as the basis for decision making and to support the hospital's mission and goals JOB REQUIREMENTS EDUCATION: Work requires of HS diploma or GED plus at least one of the following: Successful completion of a medical assistant program or Successful completion of the-second medical-surgical clinical rotation or Equivalent combination of education and healthcare related work experience. EXPERIENCE: Requires at least two years of previous work experience. Experience in clinical setting is preferred KNOWLEDGE AND SKILLS: Must pass clinical competency testing. Ability to effectively speak, read, and write English. Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc. Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts. Organizational skills to set priorities and efficiently complete assigned work. Ability to accurately interpret and utilize basic medical terminology and abbreviations. Ability to work independently and to make decisions based on department polices and established procedures.. Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information. Must be able to maintain strict protocols of all confidential or sensitive information Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

MA assists MD with intake and keeps the exam room stocked Performs clinic support in both the clinical and administrative areas: In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care. In the administrative area the practice assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation of patient flow throughout the ambulatory setting. ESSENTIAL RESPONSIBILITIES / DUTIES: Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. Duties include: Clinical Support: Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families. 1. Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as communicates status of delegated task completion and outcome of patient data findings. Maintains timely ongoing verbal communication. 2. Monitors patient flow including waiting room activity and communicating wait time updates to patients. Informs nursing staff, technical staff and/or supervisor of arrival of patients. 3. Conducts pre-visit chart review and preparations for upcoming visits, including: Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer-lift). Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols. 4. Greets patient in waiting room and escorts to exam room 5. Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy. 6. Assists with intake process in the following areas as determined by departmental needs: Checks two patients identifiers Accurately collects and documents in the medial records vital signs, chief complaint/reason for visit, and medical/family/social history Enter allergies and smoking status Documents current medications and prescriptions that need to be renewed Obtains immunization records/history, and enters findings into patient medical record Instructs patient on how to prepare for the provider (assisting as necessary) Anticipates/sets up special equipment and/or supplies needed for visit Administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens) and records in medical record. Arranges refills information for provider approval Downloads glucometer and other device data for provider review Alerts the provider when patient is ready and communicates abnormalities in findings (e.g. elevated temperature ) Complies with department documentation standards to ensure a complete and accurate patient record Update patient pharmacy information 7. Collects, labels, sends and may deliver specimens with appropriate laboratory slips and or requisitions. 8. Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician. 9. Under direction of the licensed nurse or designee maintains competence of tasks and performs tasks in relation to a variety of technical skills which may include but are not limited to: Cast/splint care Guaiac, sugar and acetone, urine pH Glucose finger stick Application of external monitors GU irrigation set up Routine EKGs Hearing Test POCT (i.e. glucometer, pregnancy test, etc.) Peak flow Visual acuity Vital signs Oxygen saturation by pulse oximeter Personal patient glucometer downloads Leg/girth measurements Biopsy set up Procedure tray set up Urine culture prep Simple dressing changes eg. DSD Suture removal Specimen Collection Phlebotomy 10. Provides basic skin care, including but not limited to: application of heat and cold, diabetic foot care, application of elastic stockings, and ace wraps. 11. Uses Universal precautions, performs wound care inclusive of simple dressing changes and saline irrigations. Must arrange for Registered Nurse to be present for wound assessment with each dressing change. 12. Assists licensed nurse/health team members with various minor procedures limited to set up and breakdown of simple sterile procedure (e.g. sterile biopsy). Draping and prepping patient under the direction of the licensed nurse or provider, including but not limited to: Endometrial biopsy IUD insertion and removal Pelvic exam Incision and drainage Punch biopsy Colonoscopy Suprapubic tube changes 13. Provides basic patient equipment care including but not limited to: changing hearing aid batteries, applying splints/prostheses, etc. 14. Helps to complete patient visit: Prints disposition forms and patient education materials Assists with staging selected prior authorization for medication or supplies needed under the direction of nurse manager or designee 15. Strictly adheres to isolation procedures as initiated by licensed personnel. 16. Performs initial cleaning/decontamination of equipment/materials and instruments. 17. Checks inventories, and restocks, replaces, assembles patient equipment and supplies. 18. Utilize the care team's population health management registry or other applicable database for preventative care outreach, including: Review of patient data Reminding patients of test/screening needs (i.e. by phone, letter) Prints and displays care team registry data or other applicable database data 19. Restocks, replaces assembles patient equipment and supplies ordered by Nurse Manager and/or designee. Responsible for alerting licensed nurse, manager or designee of broken, or otherwise non-functional supplies or equipment. Prepares supply order form. 20. Understand, respect and demonstrate patient confidentiality in all endeavors. 21. Performs other duties as needed Advanced Clinical Activities: The list below is not an all-inclusive list, but illustrates the nature and scope of some tasks/procedures that a Practice Assistant in a Specialty clinic may 1) assist with or, 2) perform. These procedures may require specific training (typically provided by a BMC staff member or vendor training).Some procedures may require special certification. Some examples of these tasks/procedures are: Assist with: Chronic wound treatment (e.g. assist in wound graft) MOHS surgery Excisional surgery Laser treatment Cool/Sculpting treatment Other Cosmetic Procedures (e.g. peels, fillers) Urodynamic studies Flow rate/voiding trials Low-dye taping Phototherapy and PUVA Perform: Suture Removals Phlebotomy Clerical Support: Performs all duties associated with an Ambulatory Services Representative, including but not limited to registration, scheduling, and collecting co-payments. 1. Gathers and/or assist patients with registration information at every visit. Ensures accurate data entry and updates data into the computer system. Data includes demographic, billing data and patient payment information. 2. Verifies third-party insurance coverage for patients, including day of service and whether prior approval for service is necessary for proper reimbursement of services rendered. Obtains this approval whenever it is necessary, and enters into the hospital billing system appropriately 3. Follow internal collection and cash control policies by informing patients of their financial obligations, collecting payment (deposits, co-payments) at time of service and controlling cash. 4. Directs patients with financial concerns to staff who can assist them in the completion of applications forms. 5. Creates and/or obtains medical records for patients and distributes copy to the appropriate person. 6. Assigns medical record numbers to new patients in order to ensure current information on the patient record system. Collaborates with Medical Records department for suspected duplicate records. 7. Maintains clinic files and patient records; screen patient's chart prior to appointment, checks for lab work, x-ray, and other pertinent results, and verifies information as required. 8. Uses computer terminal for access/input of patient information, lab results, x-ray and other automated requests and communicates findings to appropriate healthcare team members. 9. Stamps and dates charts as required; prepare files and other clinic specific forms 10. Mails out clinic specific notices and letters as required. 11. Handles clinic mail and delivers to the appropriate person. 12. Creates cross-booking activities for both linked appointments (social services, nutrition, interpreters, etc.). 13. Reschedules patients from canceled or bumped clinic sessions. 14. Enters charge code and updates diagnosis codes into the patient account system, as directed and as appropriate. 15. Tracks and arranges for return of borrowed/rented equipment. 16. Maintains appropriate equipment logs and records. General duties: 1. Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served. 2. Orientation of new staff; serves as a resource to float pool staff 3. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. 4. Utilizes hospital's cultural beliefs and RESPECT attributes as the basis for decision making and to support the hospital's mission and goals. Advanced Administrative Duties: 1. The list below is not an all-inclusive list, but illustrates the nature of administrative duties associates with advanced clinical action: 2. Schedule urgent patients into providers schedule for immediate evaluation 3. Completion of billing batch for advanced clinical activity (e.g. photo and PUVA, suture removal, dressing change batch) 4. Creates and maintains special procedure and sub-specialty patient list for reference 5. Maintain special procedure and sub specialty areas: Cleaning and audit Inventory and inspection of special equipment and instruments Stocking and ordering of special items Maintain vendor logs/relationship and informs nurse manager or designee of equipment needing service 6. Other duties as assigned Work Rules, Standards, and Competency Compliance: 1. Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital identification badge that identifies self as a Medical Assistant. 2. Adapts to changing patient and practice unit needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc. 3. Collaborates with the nurse manager/clinic supervisor to coordinate break periods with the practice unit's activities. 4. Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations 5. Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts, seeking assistance from his/her superior when needed. 6. Seeks out and acts upon constructive feedback regarding daily performance and works towards achieving goals identified during performance evaluations. 7. Participates in staff meetings/initiatives including appropriate quality improvement and education activities, or if unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and becomes knowledgeable of issues discussed. 8. Participates in ongoing educational activities to maintain technical competency and updates requisite skills in his/her area of responsibilities, maintains required certificates, e.g., safety regulation and infection control standard review, departmental and unit specific competencies, etc. 9. Attends in-services on new equipment, procedures and programs; maintains accurate annual education record. 10. Complies with established practice standards, policies, procedures, protocols, guideline, and regulations, e.g., DPH, TJC, Fire Codes, OSHA, etc. 11. Adheres to attendance, safety, and infectious disease control policies/standard; consistently available on the unit. 12. Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. 13. Treats patients in a manner that preserves and protects patient autonomy, dignity, confidentiality, and patient rights. 14. Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served. 15. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. 16. Utilizes hospital's cultural beliefs as the basis for decision making and to support the hospital's mission and goals. JOB REQUIREMENTS EDUCATION: Work requires of HS diploma or GED plus at least one of the following: Successful completion of a medical assistant program or Successful completion of the-second medical-surgical clinical rotation or Equivalent combination of education and healthcare related work experience. EXPERIENCE: Requires at least two years of previous work experience. Experience in clinical setting is preferred KNOWLEDGE AND SKILLS: Must pass clinical competency testing. Ability to effectively speak, read, and write English. Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc. Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts. Organizational skills to set priorities and efficiently complete assigned work. Ability to accurately interpret and utilize basic medical terminology and abbreviations. Ability to work independently and to make decisions based on department polices and established procedures. Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information. Must be able to maintain strict protocols of all confidential or sensitive information Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Medical Assistant (MA) in the Occupational and Employee Health (OEH) Department supports the delivery of high-quality employee health services that promote the safety, wellness, and job readiness of all BMC Health System staff. Working under the supervision of the Registered Nurse and/or OEH clinician, the MA provides both clinical and administrative support for occupational health evaluations, surveillance programs, vaccinations, and exposure management. The MA contributes to maintaining an efficient workflow, ensuring regulatory compliance, and fostering a professional, service-oriented environment. Position: Employee Health Medical Assistant Department: Occupational Health Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Tasks and responsibilities of the OEH MA may include but are not limited to: Clinical and Technical Support Obtains and documents vital signs, intake histories, medications, and allergies for employee health visits. Prepares employees for clinical assessments and maintains efficient clinic flow by monitoring wait times and taking appropriate measures to address employee/client needs. Prepares vaccines, ensures vaccine cold chain integrity, and organizes all immunization supplies for RN or clinician administration. Performs pulmonary function testing (PFTs), audiometric testing, and vision screening after completion of required training and competency validation. Performs venipuncture for laboratory testing and properly labels and processes specimens in accordance with laboratory protocols and safety standards. Conducts respirator fit testing (qualitative) and assists with respirator medical screening documentation under appropriate supervision. Assists in reviewing vaccination records and verifying compliance with employee immunization requirements under RN guidance. Performs delegated clinical tasks within training and certification scope, following BMC policies and OSHA/DPH guidelines. Occupational Health Program Support Assists with post-exposure follow-up, including scheduling, tracking, and documentation of required evaluations and testing. Supports surveillance programs such as respirator clearance, hearing conservation, and immunization compliance. Tracks completion of required screenings and communicates with employees to ensure adherence to occupational health protocols. Assists in the setup and logistics of on-site clinics (e.g., flu, COVID-19, or new hire screenings). Reviews and helps maintain accurate records of immunizations, serologies, and other required employee health documentation. Administrative and EMR Responsibilities Accurately enters vital signs, histories, and other clinical data into the electronic medical record (EMR). Scans and indexes forms, lab results, and immunization records to maintain complete and organized employee health files. Coordinates appointment scheduling, follow-up communications, and documentation tracking for compliance programs. Identifies and communicates workflow needs, equipment issues, or barriers to nursing and management staff promptly Helps inspect, catalog, and maintain stocks of needed supplies and equipment and ensure exam rooms are appropriately stocked and organized Performs periodic maintenance and calibration on clinical equipment as required by regulation and manufacturer recommendations JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: High school diploma or equivalent and successful completion of an accredited medical assistant program PREFERRED EDUCATION AND EXPERIENCE Minimum of one year of experience in ambulatory care, employee health, or occupational health CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED Current certification as a Medical Assistant (CMA, RMA, CCMA, or equivalent) Current Basic Life Support (BLS) certification required (or obtained within 3 months of hire) CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED Certification in phlebotomy, pulmonary function testing, audiometry, and fit testing (may be obtained after hire). KNOWLEDGE, SKILLS & ABILITIES (KSAs) Basic proficiency with computer data entry and use of electronic health records. Ability to effectively speak, read, and write English. Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc. Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with employee and client patients, the general public, fellow staff members, outside agencies, and all other internal and external contacts. Organizational skills to set priorities and efficiently complete assigned work in a timely manner. Ability to accurately interpret and utilize basic medical terminology Ability to work independently and to make decisions based on department polices and established procedures. Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information in electronic health records systems. Must be able to maintain strict protocols of all confidential or sensitive information Compensation Range: $17.07- $23.80 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Under the supervision of the Practice Manager, the Medical Assistant/ Patient Service Specialist will function as a member of the clinical and administrative team and complete assigned daily clinical and administrative operations to ensure smooth day-to-day operations in the physician practice. This includes medical/nursing support to provider staff in the ambulatory setting, prepping the patient and seeing them through the entirety of their visit, as well as some responsibilities of the Patient Service Specialist role. Position: Medical Assistant Department: Patient Service Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: * Rooms patients and prepares the patient for the provider visit. * Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR. * Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical. * Obtains required consents, completes required forms as needed for specific visit types. * Performs office testing as needed. Required to perform controls on certain in-office tests. * Performs EKGs as ordered. * Chaperones Providers as required. * Administers vaccines and medications as ordered by provider following BMC policies. * Stocks rooms and monitors expiration of supplies in exam rooms. * Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed. * Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately. * Schedules patients' appointments and appropriate testing for patients as directed. * Follows scheduling rules and direct schedules patient visits in other practices. * Performs pre-visit planning daily for all upcoming scheduled appointments. * Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required. * Responsible for informing manager of all clinical or administrative supply needs or assisting with ordering. * Responsible for obtaining prior authorizations and/or insurance referrals as per practice need. * Performs phlebotomy, including venipuncture and collection of blood specimens for laboratory processing in the outpatient clinic, while adhering to proper patient identification and safety protocols. * Conducts point-of-care testing as required and processes laboratory specimens in accordance with guidelines. * Cleans, disinfects, and sterilizes clinical instruments and equipment per infection control standards and maintains documentation for sterilization logs. * Ability to perform safe and accurate venipuncture, specimen handling, and point-of-care testing in accordance with clinical policies and infection control standards (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: * High School Diploma or equivalent. No prior experience required PREFERRED EDUCATION AND EXPERIENCE: * Education from approved medical assistant program. * One to three years of medical assistant experience * Phlebotomy experience CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED: * N/A CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED: * Certified Medical Assistant Certification. * Phlebotomy certification KNOWLEDGE, SKILLS & ABILITIES (KSAs): * Strong customer service skills. * Excellent communication and interpersonal skills required. * Must be able to work independently with little supervision. Compensation Range: $17.07- $23.80 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Under the direction and supervision of a nurse and/or physician, and in accordance with Hospital policies, procedures, protocols and standards of practice, the Medical Assistant participates in the delivery of patient care and the functioning of a patient care unit/area. Position: Medical Assistant Department: Roslindale Medical & Dental Center Schedule: Full Time, 40 hours, Rotating Day/Evening) and one Saturday per month JOB REQUIREMENTS EDUCATION: High school diploma or equivalent required; EXPERIENCE: 2 years of service work experience in a health care setting strongly preferred. KNOWLEDGE AND SKILLS: * Ability to pass clinical competency testing. * Ability to perform basic math and quantitative measurements, e.g., obtain height and weight, abdominal girths, measure urine output, calorie counts, etc. * Ability to enter and retrieve computerized information/data. * Physical ability to push, transfer, and pull heavy loads (e.g., independently transport average-sized patient via wheelchair and stretcher, etc.) throughout assigned shift. * Physical ability to meet core job requirements in accordance with practice setting demands for the patient populations regularly served. * Effective interpersonal skills to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff. * Organizational skills to set priorities and efficiently complete assigned work. * Ability to accurately interpret and utilize basic medical terminology and abbreviations. * Ability to manage stress related to patient care issues, and changing organizational climate and personnel issues. Compensation Range: $17.07- $23.80 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Medical Assistant (MA) in the Occupational and Employee Health (OEH) Department supports the delivery of high-quality employee health services that promote the safety, wellness, and job readiness of all BMC Health System staff. Working under the supervision of the Registered Nurse and/or OEH clinician, the MA provides both clinical and administrative support for occupational health evaluations, surveillance programs, vaccinations, and exposure management. The MA contributes to maintaining an efficient workflow, ensuring regulatory compliance, and fostering a professional, service-oriented environment. Position: Employee Health Medical Assistant Department: Occupational Health Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Tasks and responsibilities of the OEH MA may include but are not limited to: Clinical and Technical Support * Obtains and documents vital signs, intake histories, medications, and allergies for employee health visits. * Prepares employees for clinical assessments and maintains efficient clinic flow by monitoring wait times and taking appropriate measures to address employee/client needs. * Prepares vaccines, ensures vaccine cold chain integrity, and organizes all immunization supplies for RN or clinician administration. * Performs pulmonary function testing (PFTs), audiometric testing, and vision screening after completion of required training and competency validation. * Performs venipuncture for laboratory testing and properly labels and processes specimens in accordance with laboratory protocols and safety standards. * Conducts respirator fit testing (qualitative) and assists with respirator medical screening documentation under appropriate supervision. * Assists in reviewing vaccination records and verifying compliance with employee immunization requirements under RN guidance. * Performs delegated clinical tasks within training and certification scope, following BMC policies and OSHA/DPH guidelines. Occupational Health Program Support * Assists with post-exposure follow-up, including scheduling, tracking, and documentation of required evaluations and testing. * Supports surveillance programs such as respirator clearance, hearing conservation, and immunization compliance. * Tracks completion of required screenings and communicates with employees to ensure adherence to occupational health protocols. * Assists in the setup and logistics of on-site clinics (e.g., flu, COVID-19, or new hire screenings). * Reviews and helps maintain accurate records of immunizations, serologies, and other required employee health documentation. Administrative and EMR Responsibilities * Accurately enters vital signs, histories, and other clinical data into the electronic medical record (EMR). * Scans and indexes forms, lab results, and immunization records to maintain complete and organized employee health files. * Coordinates appointment scheduling, follow-up communications, and documentation tracking for compliance programs. * Identifies and communicates workflow needs, equipment issues, or barriers to nursing and management staff promptly * Helps inspect, catalog, and maintain stocks of needed supplies and equipment and ensure exam rooms are appropriately stocked and organized * Performs periodic maintenance and calibration on clinical equipment as required by regulation and manufacturer recommendations JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: High school diploma or equivalent and successful completion of an accredited medical assistant program PREFERRED EDUCATION AND EXPERIENCE Minimum of one year of experience in ambulatory care, employee health, or occupational health CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED Current certification as a Medical Assistant (CMA, RMA, CCMA, or equivalent) Current Basic Life Support (BLS) certification required (or obtained within 3 months of hire) CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED Certification in phlebotomy, pulmonary function testing, audiometry, and fit testing (may be obtained after hire). KNOWLEDGE, SKILLS & ABILITIES (KSAs) * Basic proficiency with computer data entry and use of electronic health records. * Ability to effectively speak, read, and write English. * Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc. * Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with employee and client patients, the general public, fellow staff members, outside agencies, and all other internal and external contacts. * Organizational skills to set priorities and efficiently complete assigned work in a timely manner. * Ability to accurately interpret and utilize basic medical terminology * Ability to work independently and to make decisions based on department polices and established procedures. * Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information in electronic health records systems. * Must be able to maintain strict protocols of all confidential or sensitive information Compensation Range: $17.07- $23.80 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Performs clinic support in both the clinical and administrative areas: In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care. In the administrative area the practice assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation of patient flow throughout the ambulatory setting. Position: Medical Assistant Department: Primary Care Clinic Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. Duties include: Clinical Support: Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families. 1. Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as communicates status of delegated task completion and outcome of patient data findings. Maintains timely ongoing verbal communication. 2. Monitors patient flow including waiting room activity and communicating wait time updates to patients. Informs nursing staff, technical staff and/or supervisor of arrival of patients. 3. Conducts pre-visit chart review and preparations for upcoming visits, including: Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer-lift). Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols. 4. Greets patient in waiting room and escorts to exam room 5. Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy. 6. Assists with intake process in the following areas as determined by departmental needs: Checks two patients identifiers Accurately collects and documents in the medial records vital signs, chief complaint/reason for visit, and medical/family/social history Enter allergies and smoking status Documents current medications and prescriptions that need to be renewed Obtains immunization records/history, and enters findings into patient medical record Instructs patient on how to prepare for the provider (assisting as necessary) Anticipates/sets up special equipment and/or supplies needed for visit Administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens) and records in medical record. Arranges refills information for provider approval Downloads glucometer and other device data for provider review Alerts the provider when patient is ready and communicates abnormalities in findings (e.g. elevated temperature ) Complies with department documentation standards to ensure a complete and accurate patient record Update patient pharmacy information 7. Collects, labels, sends and may deliver specimens with appropriate laboratory slips and or requisitions. 8. Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician. 9. Under direction of the licensed nurse or designee maintains competence of tasks and performs tasks in relation to a variety of technical skills which may include but are not limited to: Cast/splint care Guaiac, sugar and acetone, urine pH Glucose finger stick Application of external monitors GU irrigation set up Routine EKGs Hearing Test POCT (i.e. glucometer, pregnancy test, etc.) Peak flow Visual acuity Vital signs Oxygen saturation by pulse oximeter Personal patient glucometer downloads Leg/girth measurements Biopsy set up Procedure tray set up Urine culture prep Simple dressing changes eg. DSD Suture removal Specimen Collection Phlebotomy 10. Provides basic skin care, including but not limited to: application of heat and cold, diabetic foot care, application of elastic stockings, and ace wraps. 11. Uses Universal precautions, performs wound care inclusive of simple dressing changes and saline irrigations. Must arrange for Registered Nurse to be present for wound assessment with each dressing change. 12. Assists licensed nurse/health team members with various minor procedures limited to set up and breakdown of simple sterile procedure (e.g. sterile biopsy). Draping and prepping patient under the direction of the licensed nurse or provider, including but not limited to: Endometrial biopsy IUD insertion and removal Pelvic exam Incision and drainage Punch biopsy Colonoscopy Suprapubic tube changes 13. Provides basic patient equipment care including but not limited to: changing hearing aid batteries, applying splints/prostheses, etc. 14. Helps to complete patient visit: Prints disposition forms and patient education materials Assists with staging selected prior authorization for medication or supplies needed under the direction of nurse manager or designee 15. Strictly adheres to isolation procedures as initiated by licensed personnel. 16. Performs initial cleaning/decontamination of equipment/materials and instruments. 17. Checks inventories, and restocks, replaces, assembles patient equipment and supplies. 18. Utilize the care team's population health management registry or other applicable database for preventative care outreach, including: Review of patient data Reminding patients of test/screening needs (i.e. by phone, letter) Prints and displays care team registry data or other applicable database data 19. Restocks, replaces assembles patient equipment and supplies ordered by Nurse Manager and/or designee. Responsible for alerting licensed nurse, manager or designee of broken, or otherwise non-functional supplies or equipment. Prepares supply order form. 20. Understand, respect and demonstrate patient confidentiality in all endeavors. 21. Performs other duties as needed Advanced Clinical Activities: The list below is not an all-inclusive list, but illustrates the nature and scope of some tasks/procedures that a Practice Assistant in a Specialty clinic may 1) assist with or, 2) perform. These procedures may require specific training (typically provided by a BMC staff member or vendor training).Some procedures may require special certification. Some examples of these tasks/procedures are: Assist with: Chronic wound treatment (e.g. assist in wound graft) MOHS surgery Excisional surgery Laser treatment Cool/Sculpting treatment Other Cosmetic Procedures (e.g. peels, fillers) Urodynamic studies Flow rate/voiding trials Low-dye taping Phototherapy and PUVA Perform: Suture Removals Phlebotomy Clerical Support: Performs all duties associated with an Ambulatory Services Representative, including but not limited to registration, scheduling, and collecting co-payments. 1. Gathers and/or assist patients with registration information at every visit. Ensures accurate data entry and updates data into the computer system. Data includes demographic, billing data and patient payment information. 2. Verifies third-party insurance coverage for patients, including day of service and whether prior approval for service is necessary for proper reimbursement of services rendered. Obtains this approval whenever it is necessary, and enters into the hospital billing system appropriately 3. Follow internal collection and cash control policies by informing patients of their financial obligations, collecting payment (deposits, co-payments) at time of service and controlling cash. 4. Directs patients with financial concerns to staff who can assist them in the completion of applications forms. 5. Creates and/or obtains medical records for patients and distributes copy to the appropriate person. 6. Assigns medical record numbers to new patients in order to ensure current information on the patient record system. Collaborates with Medical Records department for suspected duplicate records. 7. Maintains clinic files and patient records; screen patient's chart prior to appointment, checks for lab work, x-ray, and other pertinent results, and verifies information as required. 8. Uses computer terminal for access/input of patient information, lab results, x-ray and other automated requests and communicates findings to appropriate healthcare team members. 9. Stamps and dates charts as required; prepare files and other clinic specific forms 10. Mails out clinic specific notices and letters as required. 11. Handles clinic mail and delivers to the appropriate person. 12. Creates cross-booking activities for both linked appointments (social services, nutrition, interpreters, etc.). 13. Reschedules patients from canceled or bumped clinic sessions. 14. Enters charge code and updates diagnosis codes into the patient account system, as directed and as appropriate. 15. Tracks and arranges for return of borrowed/rented equipment. 16. Maintains appropriate equipment logs and records. General duties: 1. Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served. 2. Orientation of new staff; serves as a resource to float pool staff 3. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. 4. Utilizes hospital's cultural beliefs and RESPECT attributes as the basis for decision making and to support the hospital's mission and goals. Advanced Administrative Duties: 1. The list below is not an all-inclusive list, but illustrates the nature of administrative duties associates with advanced clinical action: 2. Schedule urgent patients into providers schedule for immediate evaluation 3. Completion of billing batch for advanced clinical activity (e.g. photo and PUVA, suture removal, dressing change batch) 4. Creates and maintains special procedure and sub-specialty patient list for reference 5. Maintain special procedure and sub specialty areas: Cleaning and audit Inventory and inspection of special equipment and instruments Stocking and ordering of special items Maintain vendor logs/relationship and informs nurse manager or designee of equipment needing service 6. Other duties as assigned Work Rules, Standards, and Competency Compliance: 1. Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital identification badge that identifies self as a Medical Assistant. 2. Adapts to changing patient and practice unit needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc. 3. Collaborates with the nurse manager/clinic supervisor to coordinate break periods with the practice unit's activities. 4. Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations 5. Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts, seeking assistance from his/her superior when needed. 6. Seeks out and acts upon constructive feedback regarding daily performance and works towards achieving goals identified during performance evaluations. 7. Participates in staff meetings/initiatives including appropriate quality improvement and education activities, or if unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and becomes knowledgeable of issues discussed. 8. Participates in ongoing educational activities to maintain technical competency and updates requisite skills in his/her area of responsibilities, maintains required certificates, e.g., safety regulation and infection control standard review, departmental and unit specific competencies, etc. 9. Attends in-services on new equipment, procedures and programs; maintains accurate annual education record. 10. Complies with established practice standards, policies, procedures, protocols, guideline, and regulations, e.g., DPH, TJC, Fire Codes, OSHA, etc. 11. Adheres to attendance, safety, and infectious disease control policies/standard; consistently available on the unit. 12. Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. 13. Treats patients in a manner that preserves and protects patient autonomy, dignity, confidentiality, and patient rights. 14. Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served. 15. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. 16. Utilizes hospital's cultural beliefs as the basis for decision making and to support the hospital's mission and goals. JOB REQUIREMENTS EDUCATION: Work requires of HS diploma or GED plus at least one of the following: Successful completion of a medical assistant program or Successful completion of the-second medical-surgical clinical rotation or Equivalent combination of education and healthcare related work experience. EXPERIENCE: Requires at least two years of previous work experience. Experience in clinical setting is preferred KNOWLEDGE AND SKILLS: Must pass clinical competency testing. Ability to effectively speak, read, and write English. Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc. Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts. Organizational skills to set priorities and efficiently complete assigned work. Ability to accurately interpret and utilize basic medical terminology and abbreviations. Ability to work independently and to make decisions based on department polices and established procedures. Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information. Must be able to maintain strict protocols of all confidential or sensitive information Compensation Range: $17.07- $23.80 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

We have 8 providers that need support 5 days a week, by taking vitals, assisting in procedures, direct communication with patients and working Athena buckets MA take vitals, room patients, assist with procedure, provide direct communication to patients and work Athena buckets POSITION SUMMARY: This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the SMG physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email. Position: Medical Assistant/Patient Service Spec Department: SEMC Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Key Responsibilities Clinical Works close with providers to assist in delivering world class care to patients. Room's patients and prepares the patient for the provider visit. Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR. Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical. Obtains required consents, completes required forms as needed for specific visit types. Performs in office testing as needed. Required to perform controls on certain in office tests. Performs EKGs as ordered. Chaperones Providers as required. Administers vaccines and medications as ordered by provider following SMG policies. Stocks rooms and monitors expiration of supplies in exam rooms. Administrative Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed. Register's patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately. Schedules patients' appointments and appropriate testing for patients as directed. Follows scheduling rules and direct schedules patient visit. Performs pre visit planning daily for all upcoming scheduled appointments. Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required. Responsible to inform manager of all clinical or administrative supply needs or assists with ordering. Responsible to obtain prior authorizations and/or insurance referrals as per practice need. Must be able to work independently with little supervision. Adheres to all SEMC policies. Always uses discretion to ensure patient confidentiality. Performs all other duties as requested. JOB REQUIREMENTS Skills Strong customer service Excellence expected. Excellent communication and interpersonal skills required. Experience with EMR strongly preferred. (Athena a plus) Experience with Microsoft Office, Word, Excel, and Outlook preferred. Education & Experience High School Diploma or equivalent required. Education from approved medical assistant program or equivalent preferred. One to three years as a medical assistant preferred. Compensation Range: $17.07- $23.80 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email. Position: Medical Assistant / Patient Service Specialist I Department: Bone and Joint Center Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Works closely with providers to assist in delivering world-class care to patients. Room's patients and prepares the patient for the provider visit. Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR. Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical. Obtains required consents, completes required forms as needed for specific visit types. Performs office testing as needed. Required to perform controls on certain in office tests. Performs EKGs as ordered. Chaperones Providers as required. Administers vaccines and medications as ordered by provider following BMC policies. Stocks rooms and monitors expiration of supplies in exam rooms. Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed. Register's patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately. Schedules patients' appointments and appropriate testing for patients as directed. Follows scheduling rules and direct schedules patient visits in other practices. Performs pre-visit planning daily for all upcoming scheduled appointments. Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required. Responsible for informing manager of all clinical or administrative supply needs or assisting with ordering. Responsible for obtaining prior authorizations and/or insurance referrals as per practice need. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: High School Diploma or equivalent required. Education from approved medical assistant program or equivalent preferred. EXPERIENCE: May be stated in year of experience and/or years of experience within an industry or with a skill. One to three years as a medical assistant preferred. Compensation Range: $17.07- $23.80 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Under the supervision of the Practice Manager, the Medical Assistant I will function as a member of the clinical team and complete assigned daily clinical operations to ensure smooth day-to-day operations in the physician practice. This includes medical/nursing support to provider staff in the ambulatory setting, prepping the patient and seeing them through the entirety of their visit. Position: Medical Assistant Department: OBGYN Schedule: Part Time, Per Diem ESSENTIAL RESPONSIBILITIES / DUTIES: * Rooms patient and prepares the patient for the provider visit. * Take vital signs as necessary. Responsible for accurate blood pressure, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR. * Records of patient history, chief complaint, pharmacy information, prescription list, into EMR for physical. * Obtains required consents, completes required forms as needed for specific visit types. * Performs in-office testing and EKGs as needed. Required to perform controls on specific in-office tests. * Assists provider with in-office medical procedures. * Properly label all specimens, adhering to BMC policy. * Chaperones Providers as required. * Administers vaccines and medications as ordered by provider, adhering to BMCHS practice policies. * Responsible to follow TCM (Transitional Care Management), CCM (Chronic Care Management) and RPM (Remote Patient Monitoring) workflows if active in the practice. * Stocks rooms and monitors expiration dates of exam room supplies. * Monitors and logs medication/vaccine refrigerator temperatures. * Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed. * Follows scheduling rules and direct schedules of patient visits in other BMC practices. * Reviews schedules (clinical pre-visit review) to ensure the provider has what the patient visits for. Example: results, consult notes, hospital notes etc. If not available, contact facility or other practice to obtain them. * Schedules patient appointments and appropriate testing as ordered by provider upon check out from appointments or any other time as requested. * Performs outreach to select patient groups as directed for patient care and quality and then schedule specialty appointments and testing as required. * Responsible for informing manager of clinical supply needs or assisting with ordering. * Responsible for obtaining prior authorizations and/or insurance referrals as per practice need. * Essential phlebotomy skills required including technical abilities like venipuncture and specimen handling, and soft skills such as communication, empathy, and attention to detail, sterilizing instruments, and medical supply inventory * Works assigned tasks per electronic medical record task list. * Other duties and responsibilities as assigned (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required) JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: * High School Diploma or equivalent; no prior experience required PREFERRED EDUCATION AND EXPERIENCE:; * Education from approved medical assistant program. * One to three years of medical assistant experience CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED: * N/A CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED: * Certified Medical Assistant Certification KNOWLEDGE, SKILLS & ABILITIES (KSAs): * Strong customer service skills. * Excellent communication and interpersonal skills required. * Must be able to work independently with little supervision. Compensation Range: $15.14- $21.15 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Time Type: Part time Department: OB/GYN All Locations: 17 Main Street - WCHC Position Summary: Medical Assistants are part of our clinical care team. Working in close partnership with a provider(s) of our busy Department, the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session. Excellent opportunity for career ladder growth! Essential Duties and Responsibilities: Vital signs. Pulse oximetry. Use of 02 equipment. Obtaining EKG's. Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested. Cleans and wraps instruments for sterilization. Follows procedure for operation of autoclave and properly documents each load. Qualifications and requirements: HS Diploma/GED and a graduate of a Certified Medical Assistant program. One year of Medical Assisting experience strongly preferred. One year of Customer Service experience. Excellent oral, listening, and written communication skills. Computer literacy. Bilingual skills (English/Spanish). Pay: $22.00 an hour and up to $33.00 an hour based on experience. EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to **************************** or call ************ to let us know the nature of your request Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement: NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email. ESSENTIAL RESPONSIBILITIES / DUTIES: • Works closely with providers to assist in delivering world-class care to patients. • Room's patients and prepares the patient for the provider visit. • Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR. • Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical. • Obtains required consents, completes required forms as needed for specific visit types. • Performs office testing as needed. Required to perform controls on certain in office tests. • Performs EKGs as ordered. • Chaperones Providers as required. • Administers vaccines and medications as ordered by provider following BMC policies. • Stocks rooms and monitors expiration of supplies in exam rooms. • Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed. • Register's patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately. • Schedules patients' appointments and appropriate testing for patients as directed. • Follows scheduling rules and direct schedules patient visits in other practices. • Performs pre-visit planning daily for all upcoming scheduled appointments. • Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required. • Responsible for informing manager of all clinical or administrative supply needs or assisting with ordering. • Responsible for obtaining prior authorizations and/or insurance referrals as per practice need. • (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). EDUCATION: High School Diploma or equivalent required. Education from approved medical assistant program or equivalent preferred. EXPERIENCE: • One to three years as a medical assistant preferred. KNOWLEDGE, SKILLS & ABILITIES (KSA): • Strong customer service excellence expected. • Excellent communication and interpersonal skills required. • Must be able to work independently with little supervision. • Adheres to all BMC policies. • Always uses discretion to ensure patient confidentiality. Compensation Range: $15.14- $21.15 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Responsible for providing quality, customer-oriented laboratory services including registration, specimen collection, specimen processing, and other related duties. Performs venipuncture on patients. Maintains necessary equipment and supplies. Communicates effectively to all levels of laboratory staff and external contacts, and acts as a resource for phlebotomy technicians Position: Phlebotomist I Department: Phlebotomy Services Schedule: Full Time - 40Hrs, Days, 9:30 AM-6:00 PM. Mon-Fri, Including Rotating weekends and holidays- SEIU) ESSENTIAL RESPONSIBILITIES / DUTIES: Performs venipunctures according to laboratory policies and procedures including the collection of timed specimens, blood cultures, pediatric and neonatal specimens. Positively identifies all patients according to laboratory policies and procedures. Verifies identification of specimens and labels specimens according to laboratory policies and procedures. Receives and prepares laboratory specimens prior to laboratory analysis and testing, including study specimens, random and 24 hour urines, and send-out specimens. Centrifuges and aliquots specimens, and follows all special handling instructions according to laboratory policies and procedures. Optimizes the routing of specimens and work benches, prioritizing stat and routine specimens. Routes and distributes specimens to appropriate lab sections within specific time frames. Assists in the pickup and delivery of specimens as needed. Prepares all workstations with essential supplies. Monitors and records daily temperatures and performs scheduled maintenance of equipment as needed. Completes all appropriate logs for documentation and troubleshooting, and communicates to supervisor. Utilizes technical training and acquires in-depth knowledge of the LIS and its functions. Performs order/entry, inquiry, crediting, and other basic LIS functions in the laboratory information system according to policies and procedures. Performs patient registration functions in EPIC registration system, including patient demographic updates, insurance validation and eligibility checks, and assigning of medical record numbers. Answers the telephone according to department policy and procedure. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. Utilizes hospital's behavioral standards as the basis for decision making and to support the department and the hospital's mission and goals. Manages time appropriately and meets BMC standards for attendance and punctuality. Attends department meetings, delivers reports in a timely fashion and documents activities related to quality improvement as assigned. Assists in training new lab support technicians and phlebotomy students. Completes all laboratory and hospital safety, compliance, and competency training as assigned. Follows established hospital infection control and safety procedures. Performs special procedures as requested by supervisors, assistants, and specialists. Works with the technical and assistant supervisors to update inventories, orders, and maintain supplies as needed Assists supervisors with writing training programs, standard operating procedures, and establishing competencies. Assists in training new phlebotomists and phlebotomy students. Participates in quality improvement (QI) activities according to Laboratory policies and procedures. Offers input for performance improvement and participates in validating the effectiveness of implemented solutions. Recognizes and resolves technical and non-technical problems in the laboratory. Anticipates problems to circumvent customer dissatisfaction. Obtains help in problem-resolution as appropriate. Records information on the problem log and reports all issues to supervisory staff. Adapts to changes in the departmental needs including, but not limited to, offering assistance to other team members, adjusting assignments, and fostering teamwork. Performs special procedures as requested by supervisors, assistants, and specialists. JOB REQUIREMENTS EDUCATION: High School Diploma or GED. Completion of a NAACLS accredited phlebotomy program. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Phlebotomy Certification (ASCP) preferred. EXPERIENCE: One year of Phlebotomy, and/or specimen processing experience required. KNOWLEDGE AND SKILLS: Excellent English communication skills (oral and written) and interpersonal skills are required to communicate effectively with internal and external contacts in a courteous and customer service manner. Demonstrates technical competency using hospital computer systems such as Microsoft Office, patient registration systems (e.g. EPIC), and Laboratory Information Systems (e.g. Sunquest). Excellent analytical and critical thinking skills; strong attention to detail, organizational ability and follow-through. Must be able to maintain strict confidentiality of all personal/health sensitive information Ability to effectively handle challenging situations and to balance multiple priorities. LABBMC Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Under the supervision of the Practice Manager, the Medical Assistant I will function as a member of the clinical team and complete assigned daily clinical operations to ensure smooth day-to-day operations in the physician practice. This includes medical/nursing support to provider staff in the ambulatory setting, prepping the patient and seeing them through the entirety of their visit. Position: Medical Assistant Department: Whitman Primary Care Schedule: Full Time, 40 hours ESSENTIAL RESPONSIBILITIES / DUTIES: * Rooms patient and prepares the patient for the provider visit. * Takes vital signs as necessary. Responsible for accurate blood pressure, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR. * Records patient history, chief complaint, pharmacy information, prescription list, into EMR for physical. * Obtains required consents, completes required forms as needed for specific visit types. * Performs in-office testing and EKGs as needed. Required to perform controls on specific in-office tests. * Assists provider with in-office medical procedures. * Properly labels all specimens, adhering to BMC policy. * Chaperones Providers as required. * Administers vaccines and medications as ordered by provider, adhering to BMCHS practice policies. * Responsible to follow TCM (Transitional Care Management), CCM (Chronic Care Management) and RPM (Remote Patient Monitoring) workflows if active in the practice. * Stocks rooms and monitors expiration dates of exam room supplies. * Monitors and logs medication/vaccine refrigerator temperatures. * Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed. * Follows scheduling rules and direct schedules patient visits in other BMC practices. * Reviews schedules (clinical pre-visit review) to ensure the provider has what the patient visit is for. * Example: results, consult notes, hospital notes etc. If not available, contacts facility or other practice to obtain them. * Schedules patient appointments and appropriate testing as ordered by provider upon check out from appointments or any other time as requested. * Performs outreach to select patient groups as directed for patient care and quality and then schedules specialty appointments and testing as required. * Responsible for informing manager of clinical supply needs or assisting with ordering. * Responsible for obtaining prior authorizations and/or insurance referrals as per practice need. * Works assigned tasks per electronic medical record task list. Other duties and responsibilities as assigned (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required) JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: * High School Diploma or equivalent; no prior experience required PREFERRED EDUCATION AND EXPERIENCE:; * Education from approved medical assistant program. * One to three years of medical assistant experience CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED: * N/A CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED: * Certified Medical Assistant Certification KNOWLEDGE, SKILLS & ABILITIES (KSAs): * Strong customer service skills. * Excellent communication and interpersonal skills required. * Must be able to work independently with little supervision. Compensation Range: $15.14- $21.15 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Who We Are: Since 1985, BHCHP's mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community's most vulnerable-and most resilient-citizens. From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face. Job Summary: Hours: Full-time; 40 hours per week, Monday-Friday, potential for some early evenings Union: Yes Union Name: 1199 SEIU Patient Facing: Yes BHCHP is seeking a Certified Medical Assistant (CMA) to work in collaboration with other members of the Family Team to ensure access to high quality healthcare for families and youth experiencing homelessness and housing instability in the Greater Boston Area. Under the direction and supervision of both the registered nurses and medical providers, and in accordance with the policies of Boston Health Care for the Homeless Program, the Certified Medical Assistant will perform medical and clinical support in both the administrative and clinical areas, performing duties essential to the overall functioning of the clinic. The CMA will work in collaboration with the multidisciplinary clinic team, including other medical assistants, registered nurses, and providers throughout the shift, to perform duties as assigned and delegated. The Medical Assistant will also be responsible for communicating the status of delegated task completion and outcome of patient data findings. The Family Team is part of an integrated health care program for people experiencing homelessness. Services include episodic adult and child health care, pediatric and adult primary care, mental health, and substance use disorder treatment, family planning, nutrition, referral to primary and specialty care, social service advocacy and ongoing case management services. Responsibilities: Shows patients to exam room, interviews patients accurately collects requested patient data (vital signs, weights, point of care testing, reason for visit, patient screeners, etc.) and documents in Electronic Health Record Administers immunizations to pediatric and adult patients Performs point of care testing, including tests for guaiac, urine dip, glucose finger stick, rapid A1C, O2 saturation, etc. Performs phlebotomy and specimen collection, labels, and sends/transport specimens with appropriate laboratory slips and/or requisitions Assists with set up for and during treatments/procedures Performs testing and screening as required for well-child visits (e.g. vision, hearing, etc.) Completes inventories and re-stocks as needed and per program schedule Responsible for collecting, collating, and entering data and information into the applicable database or format in an accurate and timely manner Supports case management services, as needed Maintains appropriate equipment logs and records Ensures compliance with HIPPA/OSHA regulations Attends Family Team all-staff meetings, clinic-specific monthly meetings, and daily huddles (where applicable) Maintains timely ongoing verbal and/or EMR communication Treats patients in a manner that maintains and supports patient confidentiality as well as patients' rights and dignity Participates in ongoing clinical quality improvement endeavors, including improving program and department-specific quality metrics Performs other duties, as needed Administrative/Clerical Support: Answers phones, provides front desk support, as needed Confirms and communicates patient appointments to patients and staff, as needed Assists with the scheduling of follow up appointments and new appointment consultations, as needed Maintain clinic files and patient records Performs other duties, as needed Qualifications: Medical Assistant Certification from one of the following organizations: AAMA, AMT, NCCT, AMCA, NHA, NAHP, or NPCE required. 1+ year of previous Medical Assistant experience in a Physician's office (preferred) Certification program with documented training in immunization administration Pediatric Medical Assistant experience (preferred) Life support training certification (e.g. CPR, BLS, ACLS) from a course that includes a hands-on, in-person component. If not certified prior to the start date, the applicant must submit certification within 60 days of the start date Administrative experience preferred Bilingual Spanish or Haitian Creole preferred Compensation and Benefits: The compensation increases based on years of experience and ranges from $22.00 - $35.20 per hour. BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees. Does this amazing opportunity interest you? Then we'd love to hear from you. As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to. Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.