Nurse Manager jobs at Boston Health Care for the Homeless Program

Job DescriptionWho We Are: Since 1985, BHCHP's mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community's most vulnerable-and most resilient-citizens. From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face. Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply. To learn more about working at BHCHP, watch our video Please Click Here. Job Summary: ***NOW OFFERING A $4,000 SIGN ON BONUS*** Union: None Union Name: None Patient Facing: Yes Join a team dedicated to transforming healthcare for youth and families experiencing homelessness in Greater Boston. As an Nurse Manager (NM), you will lead clinical operations while delivering compassionate, high-quality care to those who need it most. This unique position combines clinical expertise with operational leadership, overseeing the daily functions at Family Team sites while providing direct patient care. In this role, you will not only deliver compassionate care but also drive quality improvement and shape service delivery models-paving the way for your own leadership advancement. Key responsibilities include: · Delivering pediatric and adult patient care, including assessments, interventions, and health education · Managing quality improvement initiatives, regulatory compliance, and vaccine program · Supervising RNs and Medical Assistants, ensuring excellence in clinical operations · Supporting public health measures tailored to the needs of youth and families experiencing homelessness The Family Team provides integrated health services, including primary and episodic care, immunizations, mental health and substance abuse treatment, family planning, nutrition, and social service advocacy to pediatric, young adults, and adult patients. Care is delivered at the Family Clinic and various shelters, housing sites, daycare centers, and outreach locations throughout Greater Boston BHCHP recognizes that no candidate is likely to meet every single qualification. If you bring strong leadership potential, a passion for innovation, or significant experience working with diverse populations, we encourage you to apply-even if you don't check every box! Hours: Full time; Monday- Friday 8:30 am- 5:00 pm Responsibilities: (a) Direct Patient Care · Provide pediatric and adult care, including completing assessments, developing, and implementing interventions, monitoring progress, and evaluating effectiveness · Conduct triage and nursing assessments for walk-in patients · Address health gaps and concerns for patients and their families · Support and collaborate with case managers, ensuring patients are capable of adhering to care plans · Deliver health education to patients and site staff, focusing on health promotion and disease prevention · Organize screenings and vaccination clinics as needed (b) Clinical Responsibilities · Manage and ensure regulatory compliance of clinical supplies and medications: assume responsibility for medications and clinical supplies, including ordering, tracking, expiration checking, etc. · Oversee adherence to local, state, and federal healthcare regulations · Serve as Vaccine Manager, overseeing the use and compliance of the Vaccines for Children program · Serve as team leader for various partner programs, such as Reach out and Read, MA State Lead Testing Program, and Health Care Consultant for Horizons for Homeless Children · Develop and implement policies and procedures in collaboration with the Family Team and BHCHP Leadership · Monitor clinical operations, ensuring high-quality care · Lead quality improvement initiatives to enhance patient outcomes · Participate in public health efforts tailored to the needs of families and youth experiencing homelessness (c) Administrative Responsibilities · Lead and mentor Family Team RNs and Medical Assistants to foster professional growth and ensure a high standard of patient care · Oversee Family Clinic services in collaboration with BHCHP and Family Team leadership · Transport and distribute supplies, medications, and vaccines to and from various sites · Contribute to BHCHP committees (Clinical Operations, Management, Quality & Efficiency), focused on clinical excellence, operational efficiency, and quality improvement · Serve as a resource and mentor, supporting staff in professional development, equity, and diversity training Qualifications: Required Qualifications: · Registered Nurse with a current Massachusetts license · Bachelor's degree in nursing · Minimum of five (5) years of progressively responsible nursing experience · Pediatric nursing experience strongly preferred · Minimum of two (2) years of generalist/medical-surgical/community nursing experience · Valid driver's license and access to a car for travel between sites required · Leadership experience with demonstrated management ability · Experience working with underserved populations, including youth and families experiencing homelessness · Outreach nursing experience preferred · Bilingual proficiency in Spanish, Haitian Creole, or other languages commonly spoken by the population served; Additional compensation for demonstrated bilingual proficiency Compensation and Benefits: ***NOW OFFERING A $4,000 SIGN ON BONUS*** The compensation increases based on years of experience and ranges from $42.60 - $68.15 hourly. BHCHP full-time employees are elgible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees. Does this amazing opportunity interest you? Then we'd love to hear from you. As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to. Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas. Powered by JazzHR RrbQUc3zY4

Provides skilled nursing services to patients struggling with substance use disorders. Ongoing assessment, intakes, evaluations, triage, teaching, inductions, stabilizations, and monitoring of patients in Office-Based Addiction Treatment (OBAT) model. Provide psychiatric care of patients within the Addiction Psychiatry Treatment Program (APTP), as well as support and services to patients from other settings referred to program for stabilization and assessment. Collaborates with team members, clinic settings at BMC and outside referral sites, works with providers from addiction and community health settings in assisting patients and supporting their referral needs. Position: Addiction Nurse Care Manager - Addiction Psychiatry Treatment Program (APTP) Department: Research - Psychiatry Schedule: Full time ESSENTIAL RESPONSIBILITIES / DUTIES: Initial assessment and intake obtaining social, medical, mental health, substance use and medication history. Review intake assessment with nursing team and provider and establish appropriate plan of care for patient Revise patient plan of care with the addiction treatment team as needed to address patient needs and issues Collaboration, communication, and meetings with addiction treatment team as needed and required Review consents and treatment contracts with patients and significant others, obtaining signatures and giving patient a copy and leaving a hard copy in patient paper chart Ongoing management of patients receiving medications for addiction (opioids, alcohol, and stimulant use disorders) Education and assessment of patients looking to access opioid treatment programs Assessment of signs and symptoms of opioid withdrawal using the COW (Clinical Opioid Withdrawal) scale Assessment and monitoring of patients in the medication induction, stabilization, and maintenance phases of treatment Ongoing education and support of patients in all phases of treatment including; nursing visits scheduled and random, urine toxicology screens, routine labs and as needed, medication teaching, monitoring, pill counts, observed dosing, and medication refills. Follow State and Federal guidelines in providing care to opioid dependent patients in collaboration with licensed, prescribing physicians and pharmacy Complete appropriate documentation with excellent record keeping Ongoing psychiatric care of patients referred to the Addiction Psychiatry Treatment Program Assesses the patient in a systematic and ongoing manner for both overt and covert signs and symptoms Collects pertinent data using appropriate assessment techniques Prioritizes data according to the patient's immediate conditions and needs Involves the patient, significant others and appropriate health care providers in the collection of data when appropriate Consistently uses clear concise and effective communication written/oral and comply with departmental policies when sharing/documenting relevant patient care data. Provides follow up care in person and via telephone when needed Works with the pharmacy and the Addiction Psychiatry Treatment Program team in obtaining medication orders, prescriptions, refills, and communication as needed Provides cross coverage to other nurses throughout Outpatient Psychiatry Clinics Performs annual Preventative Health Screening visits Perform other duties as specified by supervisor Must adhere to all of BMC's RESPECT behavioral standards. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Graduate of an accredited nursing program. Bachelor of Science Degree in Nursing preferred. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Massachusetts licensure as a registered nurse. Maintain R.N. staff competencies on an annual basis. OBAT RNs are required to obtain CARN Certification within one year. Additional certifications a plus: Certification in Treatment of Substance Abuse preferred. Certification from accredited clinical research program preferred. EXPERIENCE: 3 - 5 years clinical experience required. 2+ years of experience with patients with substance use disorders and/or mental health conditions preferred. KNOWLEDGE AND SKILLS: Computer skills required, preferably with Word, Excel and Access. Strong interpersonal skills. Strong patient communication and patient education skills. Ability to be highly organized, detail-oriented, and timely. Ability to work productively across academic clinical departments. Position requires tact and diplomacy to successfully motivate and educate faculty, and advanced knowledge of research regulations and research compliance requirements, including Protection of Human Subjects. NursingCM Compensation Range: $38.05- $75.33 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Provides skilled nursing services to patients struggling with substance use disorders. Ongoing assessment, intakes, evaluations, triage, teaching, inductions, stabilizations, and monitoring of patients in Office-Based Addiction Treatment (OBAT) model. Provide psychiatric care of patients within the Addiction Psychiatry Treatment Program (APTP), as well as support and services to patients from other settings referred to program for stabilization and assessment. Collaborates with team members, clinic settings at BMC and outside referral sites, works with providers from addiction and community health settings in assisting patients and supporting their referral needs. Position: Addiction Nurse Care Manager - Addiction Psychiatry Treatment Program (APTP) Department: Research - Psychiatry Schedule: Full time ESSENTIAL RESPONSIBILITIES / DUTIES: Initial assessment and intake obtaining social, medical, mental health, substance use and medication history. Review intake assessment with nursing team and provider and establish appropriate plan of care for patient Revise patient plan of care with the addiction treatment team as needed to address patient needs and issues Collaboration, communication, and meetings with addiction treatment team as needed and required Review consents and treatment contracts with patients and significant others, obtaining signatures and giving patient a copy and leaving a hard copy in patient paper chart Ongoing management of patients receiving medications for addiction (opioids, alcohol, and stimulant use disorders) Education and assessment of patients looking to access opioid treatment programs Assessment of signs and symptoms of opioid withdrawal using the COW (Clinical Opioid Withdrawal) scale Assessment and monitoring of patients in the medication induction, stabilization, and maintenance phases of treatment Ongoing education and support of patients in all phases of treatment including; nursing visits scheduled and random, urine toxicology screens, routine labs and as needed, medication teaching, monitoring, pill counts, observed dosing, and medication refills. Follow State and Federal guidelines in providing care to opioid dependent patients in collaboration with licensed, prescribing physicians and pharmacy Complete appropriate documentation with excellent record keeping Ongoing psychiatric care of patients referred to the Addiction Psychiatry Treatment Program Assesses the patient in a systematic and ongoing manner for both overt and covert signs and symptoms Collects pertinent data using appropriate assessment techniques Prioritizes data according to the patient's immediate conditions and needs Involves the patient, significant others and appropriate health care providers in the collection of data when appropriate Consistently uses clear concise and effective communication written/oral and comply with departmental policies when sharing/documenting relevant patient care data. Provides follow up care in person and via telephone when needed Works with the pharmacy and the Addiction Psychiatry Treatment Program team in obtaining medication orders, prescriptions, refills, and communication as needed Provides cross coverage to other nurses throughout Outpatient Psychiatry Clinics Performs annual Preventative Health Screening visits Perform other duties as specified by supervisor Must adhere to all of BMC's RESPECT behavioral standards. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Graduate of an accredited nursing program. Bachelor of Science Degree in Nursing preferred. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Massachusetts licensure as a registered nurse. Maintain R.N. staff competencies on an annual basis. OBAT RNs are required to obtain CARN Certification within one year. Additional certifications a plus: Certification in Treatment of Substance Abuse preferred. Certification from accredited clinical research program preferred. EXPERIENCE: 3 - 5 years clinical experience required. 2+ years of experience with patients with substance use disorders and/or mental health conditions preferred. KNOWLEDGE AND SKILLS: Computer skills required, preferably with Word, Excel and Access. Strong interpersonal skills. Strong patient communication and patient education skills. Ability to be highly organized, detail-oriented, and timely. Ability to work productively across academic clinical departments. Position requires tact and diplomacy to successfully motivate and educate faculty, and advanced knowledge of research regulations and research compliance requirements, including Protection of Human Subjects. NursingCM Compensation Range: $38.05- $75.33 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Performs a variety of high-level nursing case management services through the development and use of geriatric nursing practice standards. Activities include conducting a comprehensive geriatric nursing assessment, history and physical, developing and reassessing a plan of care which addresses the physical and psycho-social needs of the older adult and family, patient/family education and coordination of care and services across various sites of care. The Geriatric Nurse Case Manager assists in the development, implementation, evaluation and revision of the case management model of care and program. Ensures that desired patient outcomes are achieved and that variances from established best practices are evaluated and addressed as necessary. Position: Nurse Care Manager Department: Geriatrics Schedule: 40 Hours (Days) ESSENTIAL RESPONSIBILITIES / DUTIES: Patient Care * Delivers direct patient care via home visits and/or hospital visits, as required. * Utilizes telephone triage to evaluate patient care issues. Identifies actual and/or potential illness or change in condition which may impact the care plan. Makes recommendations to address identified problems. * Provides proven methodologies and recommendations for successful implementation of the care plan. Implements a care plan which may include: * care coordination to support delivery of medical, psychosocial care and associated care plans, activities of daily living, legal, financial management, etc. * education regarding the health care delivery and reimbursement systems, prescription drug cost management, health & wellness programs, long term care insurance, health care proxy, asset and legal management, government, community agencies, public & private organizations, hiring through private entities, etc. * advocacy to ensure the elders safety, physical, psycho-emotional legal & financial well-being, to support care-giving & quality of life goals, navigate the healthcare delivery system, obtain third party reimbursement for covered goods and services, etc. * assessment and monitoring of care being delivered to the elder and provision of recommendations to the elder and/or their representative regarding the advisability of the need to modify care, the care plan, providers and/or vendors, as necessary and appropriate * consultation and/or conferencing with the elder & their formal, informal caregivers, family, significant others, representatives to assess issues, consolidate information, coordinate planning and care delivery with and for the elder * Ensure safe and appropriate transitions of care from one site to another using effective written and verbal communication skills and expert knowledge of community and long term care resources * Participates in the development, implementation, evaluation, and revision of the nursing case management program in Geriatrics. Patient Education & Support * Communicates with patients, their representative and/or providers to effectively implement plans and provide appropriate expertise and information regarding ongoing eldercare care management issues and services. * Facilitates problem solving and decision-making by providing guidance and support to the patient, family members, acute care providers and community health care provider around the prognosis and course of care in the acute care and community setting. Program Management & Administration * Collaborates with administration, physicians and other colleagues in Geriatrics and Medicine to develop, revise and update critical paths as well as support the development of DRG specific standards. * Evaluates available financial variance and quality improvement data to determine the appropriate areas of focus for the nursing case management model and program. Assists in the development and monitoring of financial goals for targeted case managed patients. Assists in the planning and implementation of strategies to optimize reimbursement of services. * Develops professional relationships with the community through effective networking and professional service which fosters a positive public image for the Geriatric Service and Boston Medical Center. * Contributes to the education of nursing students and other health care disciplines with primary focus on geriatric nursing and case manager role. * Expands geriatric practice base by utilizing, demonstrating, and conducting nursing research to maximize high quality, cost effective patient outcomes. Performs ongoing evaluation of case management program outcomes and identifies opportunities for improvement. Professional Development * Identifies own learning needs and assumes responsibility for maintaining current knowledge, competency, and expertise in area of specialty. * Completes annual mandatory educational requirements, departmental/specialty competencies, and maintains appropriate credential status. * Participates as a committee member and/or chair when requested by geriatric management team. General: * Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. * Utilizes hospital's behavioral standards as the basis for decision making and to support the department's and the hospital's goals. * Follows established hospital infection control and safety procedures. * Performs other duties as needed. JOB REQUIREMENTS EDUCATION: * Graduate of an accredited baccalaureate nursing program is required; Masters preparation highly desirable. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: * Requires a license to practice professional nursing as a registered nurse in the Commonwealth of Massachusetts. * Certificate in Geriatric Nursing is highly desirable. EXPERIENCE: * Requires 5 years experience as an RN functioning in a model of care delivery system that included case management. Experience working with Geriatric population is preferred. * Requires ability to make home visits for nursing assessments; home care experience is a plus KNOWLEDGE AND SKILLS: * Must be self-directed, a self-starter. * Requires analytic ability to solve clinical nursing issues. * Requires organizational skills to set priorities and efficiently complete assigned workload. * Requires physical ability to meet core job responsibilities in accordance with practice setting demands for the patient populations regularly served. * Requires ability to manage stress due to critical patient care issues, changing organizational climate, and staffing issues. * Requires effective verbal and written communication skills appropriate to the patient populations served. * Ability to apply principles of adult learning to provide educate to staff, patients and families. * Multilingual skills (beyond that of English) in languages appropriate to the patient populations served by the medical center is preferred. * Proficient with standard Microsoft programs (i.e. MS Word, Excel, PowerPoint, Outlook) and web browsers as well as experience with electronic medical records (EPIC). NursingCM Compensation Range: $104,000.00- $151,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Performs a variety of high-level nursing case management services through the development and use of geriatric nursing practice standards. Activities include conducting a comprehensive geriatric nursing assessment, history and physical, developing and reassessing a plan of care which addresses the physical and psycho-social needs of the older adult and family, patient/family education and coordination of care and services across various sites of care. The Geriatric Nurse Case Manager assists in the development, implementation, evaluation and revision of the case management model of care and program. Ensures that desired patient outcomes are achieved and that variances from established best practices are evaluated and addressed as necessary. Position: Nurse Care Manager Department: Geriatrics Schedule: 40 Hours (Days) ESSENTIAL RESPONSIBILITIES / DUTIES: Patient Care Delivers direct patient care via home visits and/or hospital visits, as required. Utilizes telephone triage to evaluate patient care issues. Identifies actual and/or potential illness or change in condition which may impact the care plan. Makes recommendations to address identified problems. Provides proven methodologies and recommendations for successful implementation of the care plan. Implements a care plan which may include: care coordination to support delivery of medical, psychosocial care and associated care plans, activities of daily living, legal, financial management, etc. education regarding the health care delivery and reimbursement systems, prescription drug cost management, health & wellness programs, long term care insurance, health care proxy, asset and legal management, government, community agencies, public & private organizations, hiring through private entities, etc. advocacy to ensure the elders safety, physical, psycho-emotional legal & financial well-being, to support care-giving & quality of life goals, navigate the healthcare delivery system, obtain third party reimbursement for covered goods and services, etc. assessment and monitoring of care being delivered to the elder and provision of recommendations to the elder and/or their representative regarding the advisability of the need to modify care, the care plan, providers and/or vendors, as necessary and appropriate consultation and/or conferencing with the elder & their formal, informal caregivers, family, significant others, representatives to assess issues, consolidate information, coordinate planning and care delivery with and for the elder Ensure safe and appropriate transitions of care from one site to another using effective written and verbal communication skills and expert knowledge of community and long term care resources Participates in the development, implementation, evaluation, and revision of the nursing case management program in Geriatrics. Patient Education & Support Communicates with patients, their representative and/or providers to effectively implement plans and provide appropriate expertise and information regarding ongoing eldercare care management issues and services. Facilitates problem solving and decision-making by providing guidance and support to the patient, family members, acute care providers and community health care provider around the prognosis and course of care in the acute care and community setting. Program Management & Administration Collaborates with administration, physicians and other colleagues in Geriatrics and Medicine to develop, revise and update critical paths as well as support the development of DRG specific standards. Evaluates available financial variance and quality improvement data to determine the appropriate areas of focus for the nursing case management model and program. Assists in the development and monitoring of financial goals for targeted case managed patients. Assists in the planning and implementation of strategies to optimize reimbursement of services. Develops professional relationships with the community through effective networking and professional service which fosters a positive public image for the Geriatric Service and Boston Medical Center. Contributes to the education of nursing students and other health care disciplines with primary focus on geriatric nursing and case manager role. Expands geriatric practice base by utilizing, demonstrating, and conducting nursing research to maximize high quality, cost effective patient outcomes. Performs ongoing evaluation of case management program outcomes and identifies opportunities for improvement. Professional Development Identifies own learning needs and assumes responsibility for maintaining current knowledge, competency, and expertise in area of specialty. Completes annual mandatory educational requirements, departmental/specialty competencies, and maintains appropriate credential status. Participates as a committee member and/or chair when requested by geriatric management team. General: Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. Utilizes hospital's behavioral standards as the basis for decision making and to support the department's and the hospital's goals. Follows established hospital infection control and safety procedures. Performs other duties as needed. JOB REQUIREMENTS EDUCATION: Graduate of an accredited baccalaureate nursing program is required; Masters preparation highly desirable. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Requires a license to practice professional nursing as a registered nurse in the Commonwealth of Massachusetts. Certificate in Geriatric Nursing is highly desirable. EXPERIENCE: Requires 5 years experience as an RN functioning in a model of care delivery system that included case management. Experience working with Geriatric population is preferred. Requires ability to make home visits for nursing assessments; home care experience is a plus KNOWLEDGE AND SKILLS: Must be self-directed, a self-starter. Requires analytic ability to solve clinical nursing issues. Requires organizational skills to set priorities and efficiently complete assigned workload. Requires physical ability to meet core job responsibilities in accordance with practice setting demands for the patient populations regularly served. Requires ability to manage stress due to critical patient care issues, changing organizational climate, and staffing issues. Requires effective verbal and written communication skills appropriate to the patient populations served. Ability to apply principles of adult learning to provide educate to staff, patients and families. Multilingual skills (beyond that of English) in languages appropriate to the patient populations served by the medical center is preferred. Proficient with standard Microsoft programs (i.e. MS Word, Excel, PowerPoint, Outlook) and web browsers as well as experience with electronic medical records (EPIC). NursingCM Compensation Range: $104,000.00- $151,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Performs a variety of high-level nursing case management services through the development and use of geriatric nursing practice standards. Activities include conducting a comprehensive geriatric nursing assessment, history and physical, developing and reassessing a plan of care which addresses the physical and psycho-social needs of the older adult and family, patient/family education and coordination of care and services across various sites of care. The Geriatric Nurse Case Manager assists in the development, implementation, evaluation and revision of the case management model of care and program. Ensures that desired patient outcomes are achieved and that variances from established best practices are evaluated and addressed as necessary. Position: Nurse Care Manager Department: Geriatrics Schedule: 40 Hours (Days) ESSENTIAL RESPONSIBILITIES / DUTIES: Patient Care Delivers direct patient care via home visits and/or hospital visits, as required. Utilizes telephone triage to evaluate patient care issues. Identifies actual and/or potential illness or change in condition which may impact the care plan. Makes recommendations to address identified problems. Provides proven methodologies and recommendations for successful implementation of the care plan. Implements a care plan which may include: care coordination to support delivery of medical, psychosocial care and associated care plans, activities of daily living, legal, financial management, etc. education regarding the health care delivery and reimbursement systems, prescription drug cost management, health & wellness programs, long term care insurance, health care proxy, asset and legal management, government, community agencies, public & private organizations, hiring through private entities, etc. advocacy to ensure the elders safety, physical, psycho-emotional legal & financial well-being, to support care-giving & quality of life goals, navigate the healthcare delivery system, obtain third party reimbursement for covered goods and services, etc. assessment and monitoring of care being delivered to the elder and provision of recommendations to the elder and/or their representative regarding the advisability of the need to modify care, the care plan, providers and/or vendors, as necessary and appropriate consultation and/or conferencing with the elder & their formal, informal caregivers, family, significant others, representatives to assess issues, consolidate information, coordinate planning and care delivery with and for the elder Ensure safe and appropriate transitions of care from one site to another using effective written and verbal communication skills and expert knowledge of community and long term care resources Participates in the development, implementation, evaluation, and revision of the nursing case management program in Geriatrics. Patient Education & Support Communicates with patients, their representative and/or providers to effectively implement plans and provide appropriate expertise and information regarding ongoing eldercare care management issues and services. Facilitates problem solving and decision-making by providing guidance and support to the patient, family members, acute care providers and community health care provider around the prognosis and course of care in the acute care and community setting. Program Management & Administration Collaborates with administration, physicians and other colleagues in Geriatrics and Medicine to develop, revise and update critical paths as well as support the development of DRG specific standards. Evaluates available financial variance and quality improvement data to determine the appropriate areas of focus for the nursing case management model and program. Assists in the development and monitoring of financial goals for targeted case managed patients. Assists in the planning and implementation of strategies to optimize reimbursement of services. Develops professional relationships with the community through effective networking and professional service which fosters a positive public image for the Geriatric Service and Boston Medical Center. Contributes to the education of nursing students and other health care disciplines with primary focus on geriatric nursing and case manager role. Expands geriatric practice base by utilizing, demonstrating, and conducting nursing research to maximize high quality, cost effective patient outcomes. Performs ongoing evaluation of case management program outcomes and identifies opportunities for improvement. Professional Development Identifies own learning needs and assumes responsibility for maintaining current knowledge, competency, and expertise in area of specialty. Completes annual mandatory educational requirements, departmental/specialty competencies, and maintains appropriate credential status. Participates as a committee member and/or chair when requested by geriatric management team. General: Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. Utilizes hospital's behavioral standards as the basis for decision making and to support the department's and the hospital's goals. Follows established hospital infection control and safety procedures. Performs other duties as needed. JOB REQUIREMENTS EDUCATION: Graduate of an accredited baccalaureate nursing program is required; Masters preparation highly desirable. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Requires a license to practice professional nursing as a registered nurse in the Commonwealth of Massachusetts. Certificate in Geriatric Nursing is highly desirable. EXPERIENCE: Requires 5 years experience as an RN functioning in a model of care delivery system that included case management. Experience working with Geriatric population is preferred. Requires ability to make home visits for nursing assessments; home care experience is a plus KNOWLEDGE AND SKILLS: Must be self-directed, a self-starter. Requires analytic ability to solve clinical nursing issues. Requires organizational skills to set priorities and efficiently complete assigned workload. Requires physical ability to meet core job responsibilities in accordance with practice setting demands for the patient populations regularly served. Requires ability to manage stress due to critical patient care issues, changing organizational climate, and staffing issues. Requires effective verbal and written communication skills appropriate to the patient populations served. Ability to apply principles of adult learning to provide educate to staff, patients and families. Multilingual skills (beyond that of English) in languages appropriate to the patient populations served by the medical center is preferred. Proficient with standard Microsoft programs (i.e. MS Word, Excel, PowerPoint, Outlook) and web browsers as well as experience with electronic medical records (EPIC). NursingCM Compensation Range: $104,000.00- $151,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Nurse Manager in General Internal Medicine is a registered nurse who functions as a supervisor and clinical resource for nursing staff, team leads and team coordinators, and medical assistants. She/he provides oversight on the implementation of operational, patient care and other associated clinical activities. The Nurse Manager reports to the Nurse Director and will collaborate on practice improvements that ensure that the nursing process is operationalized utilizing Standards of Care/Standards of Practice. As part of this role, the Nurse Manager will seek out opportunities to innovate and enhance nursing practice and best clinical practice using data-driven methodologies and a shared governance model. Position: Nurse Manager, General Internal Medicine Department: General Internal Medicine Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: 1.0 Performs management duties in collaboration with the nurse director to achieve and maintain quality services and positive employee relations. 1.1 Assumes overall unit management within established policies, procedures, labor and supply budgets in the absence of the nurse director. 1.2 Supervises (hires, evaluates, and disciplines) all RN and non-RN staff according to established personnel policies, procedures and union contracts. 1.3 Initiates and facilitates problem solving by timely identification and communication of staff and patient care issues and solutions to nurse director. 1.4 Assures that staff schedules are completed and posted in accordance with nursing and medical assistant department policies, procedures and union contract requirements. 1.5 Acquires, maintains, and utilizes knowledge of current labor contracts and personnel policies and procedures, initiates timely and appropriate management interventions, inclusive of coaching, counseling and progressive discipline. Works collaboratively with Human Resources/Labor Management staff as needed. 1.6 Conducts independent investigation of employees' incidents involving clinical practice issues including review of employee personnel file, discipline record, and evaluations. Imposes appropriate disciplinary action when needed. 2.0 Promotes and facilitates staff's professional development to ensure the unit provides quality nursing care. 2.1 Promotes staff development and clinical competency by facilitating staff attendance of unit in-services, appropriate outside conferences, and department committees. 2.2 Promotes own professional development by attendance at conferences with a management/clinical focus. 2.3 Develops staff assignments for patient care taking into consideration individual staff abilities and learning needs. 2.4 Works collaboratively with the nurse director/clinical instructor to establish, facilitate and coordinate a preceptor program. 3.0 Participates in quality improvement activities and on committees to ensure that Standard of Care/Practice are evaluated and met. 3.1 Completes unit based quality improvement/risk management projects in collaboration with the nurse manager. 3.2 Participates in assigned committees and communicates timely information to nurse director and staff. 3.3 Facilitates unit based, approved research projects. 3.4 Promotes practice that is in compliance with appropriate statues and regulations (i.e., DPH, Joint Commission, OSHA, etc.). 4.0 Coordinates clinical activities to ensure safe and efficient functioning of the unit based on patient needs. 4.1 Demonstrates the knowledge and skills necessary to promote care appropriate to the age groups of patients regularly served. 4.2 Promotes and maintains effective professional relationships with all healthcare team members to ensure that patient care issues are addressed in a timely manner. 4.3 Acts as a clinical role model to staff through provision of direct patient care in accordance with appropriate department policies and procedures. 4.4 Promotes the Nursing Department's mission, professional practice model, and Magnet culture. 5.0 Other duties 5.1 Utilizes hospital's values as the basis for decision making and to facilitate the division's hospital mission. 5.2 Follows established hospital infection control and safety procedures. 5.3 Performs other duties as needed. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Graduate of an accredited baccalaureate nursing program (BSN) required. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Work requires current Massachusetts RN license or ability to gain reciprocity license prior to start. Certification in related specialty areas may also be required. EXPERIENCE: A minimum of three to five years clinical experience is required. Charge nurse or supervisory experience is preferred. Experience in Population Health is preferred. Experience in Primary Care is preferred. KNOWLEDGE AND SKILLS: Analytical abilities necessary to organize, supervise and evaluate the work of others, to develop, interpret, implement, and evaluate policies, procedures and standards. Work requires effective communication skills and excellent interpersonal skills. Effective verbal and written multilingual skill (beyond that of English) in languages appropriate to the patient populations served by the Hospital. Proficiency with standard software programs used in healthcare (such as MS Word, Outlook) and web browsers, patient registration systems and electronic medical record. Experience with Epic preferred. NursingAmbOut Compensation Range: $90,500.00- $131,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Nurse Manager/Clinical Flow Leader is a registered nurse who functions as a patient care provider, supervisor and clinical resource for staff. She/he implements management and clinical activities. Coordinates clinical activities to ensure that the nursing process is operationalized utilizing Standards of Care/Standards of Practice. Primary responsibilities include ensuring the provision of patient care consistent with department/hospital and regulatory standards. The Nurse Manager/Clinical Flow Leader is responsible for the coordination of all movement of patients within the IPP in a safe and efficient manner. This position will interface with Charge Nurses from the IPP area as well as the anesthesia site officers and providers as a single point of contact. As a liaison with supporting departments, the Nurse Manager/Clinical Flow Leader will be responsible for troubleshooting issues which impact efficient patient care and flow. Position: Nurse Manager/Clinical Flow Leader Department: PACU Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: 1.0 Performs management duties in collaboration with the nurse director to achieve and maintain quality services and positive employee relations. 1.1 Assumes overall unit management within established policies, procedures, labor and supply budgets in the absence of the nurse manager. 1.2 Supervises (hires, evaluates, and disciplines) all RN and non-RN staff according to established personnel policies, procedures and union contracts. 1.3 Initiates and facilitates problem solving by timely identification and communication of staff and patient care issues and solutions to nurse manager. 1.4 Assures that staff schedules are completed and posted in accordance with nursing department policies, procedures and union contract requirements. 1.5 Acquires, maintains, and utilizes knowledge of current labor contracts and personnel policies and procedures, initiates timely and appropriate management interventions, inclusive of coaching, counseling and progressive discipline. Works collaboratively with Human Resources/Labor Management staff as needed. 1.6 Provides off shift and weekend leadership coverage, as needed. 1.7 Provides feedback and monitoring off shift of performance improvement plans. 2.0 Promotes and facilitates staff's professional development to ensure the unit provides quality nursing cares. 2.1 Promotes staff development and clinical competency by facilitating staff attendance of unit in-services, appropriate outside conferences, and department committees. 2.2 Promotes own professional development by attendance at conferences with a management/clinical focus. 2.3 Develops staff assignments for patient care taking into consideration individual staff abilities and learning needs. 2.4 Works collaboratively with the nurse director and nurse educator to establish, facilitate and coordinate a preceptor program. 3.0 Participates in quality improvement activities and on committees to ensure that Standard of Care/Practice are evaluated and met. 3.1 Completes unit based quality improvement/risk management projects in collaboration with the nurse manager. 3.2 Participates in assigned committees and communicates timely information to nurse manager and staff. 3.3 Facilitates unit based, approved research projects. 3.4 Promotes practice that is in compliance with appropriate statues and regulations and evidence based practice (i.e., DPH, Joint Commission, OSHA, etc.). 3.5 Performance quality audits of EMR documentation. 4.0 Coordinates clinical activities to ensure safe and efficient functioning of the unit based on patient needs. 4.1 Collaborates with appropriate team members to promote a smooth flow of patients through the hospital system. 4.2 Promotes and maintains effective professional relationships with all healthcare team members to ensure that patient care issues are addressed in a timely manner. 4.3 Acts as a clinical role model to staff through provision of direct patient care in accordance with appropriate department policies and procedures. 4.4 Promotes the Nursing Department's mission, vision and values and professional practice model. 4.5 Coordinates a morning huddle with respective charge RNs from the IPP, and anesthesia site leader to review the cases for the day and plan accordingly 4.6 Maintains global awareness of all areas within the IPP throughout the shift, coordinating with all support departments. 4.7 Serves as a liaison with other departments (Lab, Imaging, ED, inpatient units) to handle issues that arise during the shift that impeded throughout and to coordinate problem solving with respective IPP areas. 4.8 Works in coordination with the ED and Charge RNs to coordinate add on cases and transfers direct admits, as needed. 4.9 Partners with bed control on the placement of patients post anesthesia and post procedure. 4.10 Mediates conflicts among departments within IPP and external to the IPP. Other duties Interprets/translates for patients/families/visitors when needed and when conversant in his/her native language. Requests Interpretive Services when needed. Utilizes hospital's Values as the basis for decision making and to facilitate the division's hospital mission. Follows established hospital infection control and safety procedures. Performs other duties as needed. EDUCATION: Graduate of an accredited baccalaureate nursing program (BSN) required. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Work requires current Massachusetts RN license. Certification in related specialty areas encouraged. EXPERIENCE: Work requires a minimum of three to five years clinical experience. Work requires a minimum of two years clinical experience relevant to the unit patient population. KNOWLEDGE AND SKILLS: Analytical abilities required to organize, supervise and evaluate the work of others, to develop, interpret, implement, and evaluate policies, procedures and standards. Strong interpersonal skills with the ability to guide, direct, mentor, train and work collaboratively in a team building environment. Effective English communication skills (oral and written). Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus. Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information in EHR. Work requires physical ability to perform the core job responsibilities in accordance with practice setting demands for patient populations regularly served Basic proficiency with EPIC. NursingPeriOp Compensation Range: $90,500.00- $131,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Who We Are: Since 1985, BHCHP's mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community's most vulnerable-and most resilient-citizens. From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face. Job Summary: Hours: Full-time, Monday-Friday; 08:30am -5:00pm Union: Yes Union Name: 1199 SEIU Patient Facing: Yes Boston Health Care for the Homeless Program (BHCHP) is offering a wonderful opportunity to work as a part of a vibrant multidisciplinary HIV team. As a program recognized nationally for its innovative programming and provision of the highest quality health care for people experiencing homelessness, the Medical Case Manager will work to address key social determinants of health for people living with HIV and substance use disorder who are experiencing homelessness; and do so within a collaborative team-based community health center context. This position is funded until the end of February 2028 with the possibility for renewal. If this funding is not renewed, this position will end February 28, 2028. Responsibilities: Assess new HIV patients for financial, psycho-social, housing, and other needs. Develop comprehensive service care plan with the patient; assess Ryan White eligibility and care plan at intake and every 6 months; attend all required Boston Public Health Commission Ryan White trainings (including on eligibility and program updates) Work with patients to reduce barriers to full engagement in HIV care and treatment, including via collaboration with legal and housing advocates; assist patients in attending important appointments including medical, benefits, mental health, etc., by arranging transportation and addressing other barriers; accompany patients as needed to important housing, legal and social service appointments; as well as to medical and behavioral health appointments when indicated; track patients who miss appointments and reschedule as necessary, document care appropriately in medical record Identify, in collaboration with rest of the multidisciplinary team, which patients will benefit from outreach visits at shelters, outside agencies, jail, or their place of residence; participate in HIV care team to exchange information, develop an integrated care plan, etc., in partner notification program, and in multidisciplinary HIV care team meetings to collaborate on integrated care plans and coordinate care Conduct intensive outreach visits on the streets, drop in spaces, outside agencies, jail, or patients' homes to connect with patients who are newly diagnosed with HIV and not yet in care, or who have fallen out of care Qualifications: Associate's or bachelor's degree in a related field and/ or equivalent two years relevant human services experience Experience working with people with substance use disorder is required, experience working with people experiencing homelessness, incarceration and/or sexual violence is a plus; lived experiences are welcomed and valued Commitment to harm reduction, knowledge of harm reduction strategies and trauma informed approaches is required; previous experiences conducting street level outreach with at-risk populations a plus; knowledge of community resources, particularly addiction related resources and supports a plus Commitment to equitable and culturally appropriate care for a wide range of diverse populations, including (but not limited to) communities of color, LGBTQIA communities, non-English speaking populations, people with histories of incarceration, people with substance use disorders, and people experiencing homelessness Strong organizational, interpersonal, written, and verbal communication skills; self-directed, motivated, and flexible with the ability to work independently as well as in a team-based setting Bi-lingual fluency in Spanish is preferred Compensation and Benefits: The compensation increases based on years of experience and ranges from $22.07 - $35.31 hourly. BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees. Does this amazing opportunity interest you? Then we'd love to hear from you. As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to. Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

Utilizing a collaborative process, the care manager will assess, plan, implement, monitor, and evaluate the options and services required to meet an individual's health needs, using communication and available resources to promote quality, cost-effective outcomes. The care manager helps identify appropriate providers and facilities throughout the continuum of services while ensuring that available resources are being used in a timely and cost-effective manner in order to obtain optimum value for both the patient and the reimbursement source. This care manager is dedicated to handle the increased volume and to support the overall care management process and the department. Position: RN Care Manager Department: Emergency Department, Schedule: 40 Hours (Day/Evening) JOB REQUIREMENTS EDUCATION: ADN required, BSN preferred CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Licensed to practice as a Registered Nurse in the commonwealth of Massachusetts CCM or related certification attained within 24 months from the hire date is preferred EXPERIENCE: 3-5 years of diversified clinical experience, including care management is required ED experience preferred A minimum of 2 years of previous experience involving judgment and decision making, preferably in a utilization management/case management position KNOWLEDGE AND SKILLS: Extensive background and knowledge of current medical/surgical patterns of practice. Medical terminology and standard medical abbreviations. Managed care concepts, the various health care delivery systems Methods for assessing an individual are level of physical/mental impairment, understanding of the physical and psychological characteristics of illness, and understanding of expected treatment. Confidentiality issues and the legal and ethical issues pertaining to them. ICD-9 and CPT nomenclature and the ability to interpret and convert this information, as applicable. Knowledge of benefits and various plan contracts, eligibility issues and requirements. Role and functional responsibilities of case management professional; case management program philosophy and purpose within Managed Care Program Excellent interpersonal, verbal and written communication and negotiations skills Strong analytical, data management and PC skills NursingCM Day/evening rotation to meet departmental needs. Every 6th weekend. Compensation Range: $38.05- $75.33 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Utilizing a collaborative process, the care manager will assess, plan, implement, monitor, and evaluate the options and services required to meet an individual's health needs, using communication and available resources to promote quality, cost-effective outcomes. The care manager helps identify appropriate providers and facilities throughout the continuum of services while ensuring that available resources are being used in a timely and cost-effective manner in order to obtain optimum value for both the patient and the reimbursement source. This care manager is dedicated to handle the increased volume and to support the overall care management process and the department. Position: RN Float Nurse Case Manager Department: Case Management Schedule: 40 Hours (Days / 4x10 Hour Shifts / Every 6th Weekend) JOB REQUIREMENTS EDUCATION: Graduate of an accredited ASN/BSN Program in Nursing CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Licensed to practice as a Registered Nurse in the commonwealth of Massachusetts CCM or related certification attained within 24 months from the hire date is preferred EXPERIENCE: 3-5 years of diversified clinical experience is required A minimum of 2 years of previous experience involving judgment and decision making, preferably in a utilization management/case management position KNOWLEDGE AND SKILLS: Extensive background and knowledge of current medical/surgical patterns of practice. Medical terminology and standard medical abbreviations. Managed care concepts, the various health care delivery systems Methods for assessing an individual are level of physical/mental impairment, understanding of the physical and psychological characteristics of illness, and understanding of expected treatment. Confidentiality issues and the legal and ethical issues pertaining to them. ICD-9 and CPT nomenclature and the ability to interpret and convert this information, as applicable. Knowledge of benefits and various plan contracts, eligibility issues and requirements. Role and functional responsibilities of case management professional; case management program philosophy and purpose within Managed Care Program Excellent interpersonal, verbal and written communication and negotiations skills Strong analytical, data management and PC skills Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

CCM-RN supports complex care patients by conducting clinical assessments, supporting in-patient and post-discharge care plans, providing patient education, and coordinating access to primary care and home-based support services. The Complex Care Manager works with relevant stakeholders to identify and engage patients in care management, focusing on patient experience, improving health, and reducing cost. This individual will collaborate with Community Wellness Advocates (also known as Community Health Workers) in the completion of assigned patient care related tasks. The individual is responsible for working with patients to identify strengths and barriers and to develop an individualized, patient-centered care plan. Excellent interpersonal skills, clinical expertise in conditions prevalent in the Medicaid population (Substance Use Disorder, Serious Mental Illness, Congestive Heart Failure [CHF ], etc.), patient engagement skills, and the ability to work independently and collaboratively are key requirements of the job. The CCM team is embedded in local primary care practices. The team partners closely with PCPs, Integrated Behavioral Health Professionals, Pharmacists, and other local resources in the Primary Care Practice to develop multi-disciplinary care plans. CCM Nurses will proactively seek opportunities to care for patients, including during primary care visits, during ED or IP visits, in the community, and remotely via telephonic means. Nurses will be paired with Community Wellness Advocates on a shared patient panel, where the CWA will focus on social determinants of health. Position: Complex Care Manager RN - Float Department: Population Health Care Management Schedule: Full Time Format: Hybrid ESSENTIAL DUTIES/RESPONSIBILITIES: Key Functions/Responsibilities: * Identify and recruit appropriate patients for care management from lists and referrals, in collaboration with supervisors, local clinical site leaders, and health plan colleagues * Ability to execute core care management duties: * Comprehensive assessment: bio-psycho-social-spiritual * Collaboration with patient and care team to develop patient-centered care plan, with particular focus on chronic disease management, social determinants, transitions of care and advanced care planning (HCP, MOLST) * Implementation of care plan; * Collaboration with community partners, such as VNA agencies, caregiver programs (PCA, ADH, AFC), DME providers and social service agencies; * Assessment of goal completion, with transition of patient to inactive or graduated status as appropriate. * Uses reflective, empathetic language and open-ended questions to understand what the patient truly wants for him/herself beyond being healthy and staying out of the hospital * Meet the patient where he/she is; observe the patient without intervention or judgment * Has knowledge of common chronic medical conditions presented in the population served and is able to: * Educate the patient on their medication conditions and medications, and build their self-management skills; * Use motivational interviewing to promote behavioral change; * Assess, triage, and rapidly respond to clinical changes that could lead to the need for emergency services if not intervened upon. * Delegates assignments to Community Health Workers and/or Patient Navigators or Social Workers and follows up on completion. * Tracks individual performance metrics * Consistently available for timely consult regarding patient matters during business hours * Participates in local site operations, including team meetings, curbsides with care team members, etc. * Actively participates in planning and growth of the program with relevant stakeholders as needed, to respond to evolving needs of MassHealth ACO. * Facilitates interdisciplinary consultation on patient's behalf through participation in rounds, team meetings, and clinical reviews * Complies with established metrics for performance and adheres to documentation and workflow standards * Maintains HIPAA standards and confidentiality of protected health information. * Adheres to departmental/organizational policies and procedures. * Care Managers will work full-time, in a hybrid format, splitting their time between remote, the clinical site of care, and in patient's homes/community. Metrics: * ED and inpatient visits * Assessment completion (initial, post-discharge, etc.) * Total medical expense * Patient satisfaction * Clinical outcomes * Provider satisfaction * Avoidable admissions; reduction in readmission JOB REQUIREMENTS EDUCATION: * AD or BS in Nursing Preferred/Desirable: * BS in Nursing EXPERIENCE: * A minimum of two years of clinical nursing experience is preferred, with care management experience preferred Preferred experience: * Experience working with vulnerable patient populations * Home care, primary care, and/or care management nursing experience * Clinical experience working with patients with multiple complex health issues, including unhoused persons * Experience working in, or collaborating with, shelter systems * Motivational Interviewing CERTIFICATION OR CONDITIONS OF EMPLOYMENT: * Licensed to practice professional nursing as a Registered Nurse in the Commonwealth of Massachusetts. * AND/OR * Completed an accredited educational program for Nurse Practitioners COMPETENIES, SKILLS AND ATTRIBUTES: * Excellent interpersonal skills and ability to work collaboratively * Self-management skills, including the ability to prioritize and set patient-centered goals * Excellent written and verbal communication * Able to maintain professional boundaries * Ability to work with a diverse, safety-net population * Skilled at engaging difficult-to-engage patients-building rapport, and trust * Creative problem solver * Ability to adapt to changes in healthcare delivery at the local and systems level * Extensive knowledge of healthcare systems and community resources * Ability to leverage systems and resources for improved patient outcomes * Strong organizational and time management skills Compensation Range: $83,000.00- $120,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

CCM-RN supports complex care patients by conducting clinical assessments, supporting in-patient and post-discharge care plans, providing patient education, and coordinating access to primary care and home-based support services. The Complex Care Manager works with relevant stakeholders to identify and engage patients in care management, focusing on patient experience, improving health, and reducing cost. This individual will collaborate with Community Wellness Advocates (also known as Community Health Workers) in the completion of assigned patient care related tasks. The individual is responsible for working with patients to identify strengths and barriers and to develop an individualized, patient-centered care plan. Excellent interpersonal skills, clinical expertise in conditions prevalent in the Medicaid population (Substance Use Disorder, Serious Mental Illness, Congestive Heart Failure [CHF ], etc.), patient engagement skills, and the ability to work independently and collaboratively are key requirements of the job. The CCM team is embedded in local primary care practices. The team partners closely with PCPs, Integrated Behavioral Health Professionals, Pharmacists, and other local resources in the Primary Care Practice to develop multi-disciplinary care plans. CCM Nurses will proactively seek opportunities to care for patients, including during primary care visits, during ED or IP visits, in the community, and remotely via telephonic means. Nurses will be paired with Community Wellness Advocates on a shared patient panel, where the CWA will focus on social determinants of health. Position: Complex Care Manager RN - Float Department: Population Health Care Management Schedule: Full Time Format: Hybrid ESSENTIAL DUTIES/RESPONSIBILITIES: Key Functions/Responsibilities: Identify and recruit appropriate patients for care management from lists and referrals, in collaboration with supervisors, local clinical site leaders, and health plan colleagues Ability to execute core care management duties: Comprehensive assessment: bio-psycho-social-spiritual Collaboration with patient and care team to develop patient-centered care plan, with particular focus on chronic disease management, social determinants, transitions of care and advanced care planning (HCP, MOLST) Implementation of care plan; Collaboration with community partners, such as VNA agencies, caregiver programs (PCA, ADH, AFC), DME providers and social service agencies; Assessment of goal completion, with transition of patient to inactive or graduated status as appropriate. Uses reflective, empathetic language and open-ended questions to understand what the patient truly wants for him/herself beyond being healthy and staying out of the hospital Meet the patient where he/she is; observe the patient without intervention or judgment Has knowledge of common chronic medical conditions presented in the population served and is able to: Educate the patient on their medication conditions and medications, and build their self-management skills; Use motivational interviewing to promote behavioral change; Assess, triage, and rapidly respond to clinical changes that could lead to the need for emergency services if not intervened upon. Delegates assignments to Community Health Workers and/or Patient Navigators or Social Workers and follows up on completion. Tracks individual performance metrics Consistently available for timely consult regarding patient matters during business hours Participates in local site operations, including team meetings, curbsides with care team members, etc. Actively participates in planning and growth of the program with relevant stakeholders as needed, to respond to evolving needs of MassHealth ACO. Facilitates interdisciplinary consultation on patient's behalf through participation in rounds, team meetings, and clinical reviews Complies with established metrics for performance and adheres to documentation and workflow standards Maintains HIPAA standards and confidentiality of protected health information. Adheres to departmental/organizational policies and procedures. Care Managers will work full-time, in a hybrid format, splitting their time between remote, the clinical site of care, and in patient's homes/community. Metrics: ED and inpatient visits Assessment completion (initial, post-discharge, etc.) Total medical expense Patient satisfaction Clinical outcomes Provider satisfaction Avoidable admissions; reduction in readmission JOB REQUIREMENTS EDUCATION: AD or BS in Nursing Preferred/Desirable: BS in Nursing EXPERIENCE: A minimum of two years of clinical nursing experience is preferred, with care management experience preferred Preferred experience: Experience working with vulnerable patient populations Home care, primary care, and/or care management nursing experience Clinical experience working with patients with multiple complex health issues, including unhoused persons Experience working in, or collaborating with, shelter systems Motivational Interviewing CERTIFICATION OR CONDITIONS OF EMPLOYMENT: Licensed to practice professional nursing as a Registered Nurse in the Commonwealth of Massachusetts. AND/OR Completed an accredited educational program for Nurse Practitioners COMPETENIES, SKILLS AND ATTRIBUTES: Excellent interpersonal skills and ability to work collaboratively Self-management skills, including the ability to prioritize and set patient-centered goals Excellent written and verbal communication Able to maintain professional boundaries Ability to work with a diverse, safety-net population Skilled at engaging difficult-to-engage patients-building rapport, and trust Creative problem solver Ability to adapt to changes in healthcare delivery at the local and systems level Extensive knowledge of healthcare systems and community resources Ability to leverage systems and resources for improved patient outcomes Strong organizational and time management skills Compensation Range: $83,000.00- $120,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

CCM-RN supports complex care patients by conducting clinical assessments, supporting in-patient and post-discharge care plans, providing patient education, and coordinating access to primary care and home-based support services. The Complex Care Manager works with relevant stakeholders to identify and engage patients in care management, focusing on patient experience, improving health, and reducing cost. This individual will collaborate with Community Wellness Advocates (also known as Community Health Workers) in the completion of assigned patient care related tasks. The individual is responsible for working with patients to identify strengths and barriers and to develop an individualized, patient-centered care plan. Excellent interpersonal skills, clinical expertise in conditions prevalent in the Medicaid population (Substance Use Disorder, Serious Mental Illness, Congestive Heart Failure [CHF ], etc.), patient engagement skills, and the ability to work independently and collaboratively are key requirements of the job. The CCM team is embedded in local primary care practices. The team partners closely with PCPs, Integrated Behavioral Health Professionals, Pharmacists, and other local resources in the Primary Care Practice to develop multi-disciplinary care plans. CCM Nurses will proactively seek opportunities to care for patients, including during primary care visits, during ED or IP visits, in the community, and remotely via telephonic means. Nurses will be paired with Community Wellness Advocates on a shared patient panel, where the CWA will focus on social determinants of health. Position: Complex Care Manager RN - Float Department: Population Health Care Management Schedule: Full Time Format: Hybrid ESSENTIAL DUTIES/RESPONSIBILITIES: Key Functions/Responsibilities: Identify and recruit appropriate patients for care management from lists and referrals, in collaboration with supervisors, local clinical site leaders, and health plan colleagues Ability to execute core care management duties: Comprehensive assessment: bio-psycho-social-spiritual Collaboration with patient and care team to develop patient-centered care plan, with particular focus on chronic disease management, social determinants, transitions of care and advanced care planning (HCP, MOLST) Implementation of care plan; Collaboration with community partners, such as VNA agencies, caregiver programs (PCA, ADH, AFC), DME providers and social service agencies; Assessment of goal completion, with transition of patient to inactive or graduated status as appropriate. Uses reflective, empathetic language and open-ended questions to understand what the patient truly wants for him/herself beyond being healthy and staying out of the hospital Meet the patient where he/she is; observe the patient without intervention or judgment Has knowledge of common chronic medical conditions presented in the population served and is able to: Educate the patient on their medication conditions and medications, and build their self-management skills; Use motivational interviewing to promote behavioral change; Assess, triage, and rapidly respond to clinical changes that could lead to the need for emergency services if not intervened upon. Delegates assignments to Community Health Workers and/or Patient Navigators or Social Workers and follows up on completion. Tracks individual performance metrics Consistently available for timely consult regarding patient matters during business hours Participates in local site operations, including team meetings, curbsides with care team members, etc. Actively participates in planning and growth of the program with relevant stakeholders as needed, to respond to evolving needs of MassHealth ACO. Facilitates interdisciplinary consultation on patient's behalf through participation in rounds, team meetings, and clinical reviews Complies with established metrics for performance and adheres to documentation and workflow standards Maintains HIPAA standards and confidentiality of protected health information. Adheres to departmental/organizational policies and procedures. Care Managers will work full-time, in a hybrid format, splitting their time between remote, the clinical site of care, and in patient's homes/community. Metrics: ED and inpatient visits Assessment completion (initial, post-discharge, etc.) Total medical expense Patient satisfaction Clinical outcomes Provider satisfaction Avoidable admissions; reduction in readmission JOB REQUIREMENTS EDUCATION: AD or BS in Nursing Preferred/Desirable: BS in Nursing EXPERIENCE: A minimum of two years of clinical nursing experience is preferred, with care management experience preferred Preferred experience: Experience working with vulnerable patient populations Home care, primary care, and/or care management nursing experience Clinical experience working with patients with multiple complex health issues, including unhoused persons Experience working in, or collaborating with, shelter systems Motivational Interviewing CERTIFICATION OR CONDITIONS OF EMPLOYMENT: Licensed to practice professional nursing as a Registered Nurse in the Commonwealth of Massachusetts. AND/OR Completed an accredited educational program for Nurse Practitioners COMPETENIES, SKILLS AND ATTRIBUTES: Excellent interpersonal skills and ability to work collaboratively Self-management skills, including the ability to prioritize and set patient-centered goals Excellent written and verbal communication Able to maintain professional boundaries Ability to work with a diverse, safety-net population Skilled at engaging difficult-to-engage patients-building rapport, and trust Creative problem solver Ability to adapt to changes in healthcare delivery at the local and systems level Extensive knowledge of healthcare systems and community resources Ability to leverage systems and resources for improved patient outcomes Strong organizational and time management skills Compensation Range: $83,000.00- $120,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Who We Are: Since 1985, BHCHP's mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community's most vulnerable-and most resilient-citizens. From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face. Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply. To learn more about working at BHCHP, watch our video Please Click Here. Job Summary: * NOW OFFERING A $4,000 SIGN ON BONUS* Union: None Union Name: None Patient Facing: Yes Join a team dedicated to transforming healthcare for youth and families experiencing homelessness in Greater Boston. As an Nurse Manager (NM), you will lead clinical operations while delivering compassionate, high-quality care to those who need it most. This unique position combines clinical expertise with operational leadership, overseeing the daily functions at Family Team sites while providing direct patient care. In this role, you will not only deliver compassionate care but also drive quality improvement and shape service delivery models-paving the way for your own leadership advancement. Key responsibilities include: * Delivering pediatric and adult patient care, including assessments, interventions, and health education * Managing quality improvement initiatives, regulatory compliance, and vaccine program * Supervising RNs and Medical Assistants, ensuring excellence in clinical operations * Supporting public health measures tailored to the needs of youth and families experiencing homelessness The Family Team provides integrated health services, including primary and episodic care, immunizations, mental health and substance abuse treatment, family planning, nutrition, and social service advocacy to pediatric, young adults, and adult patients. Care is delivered at the Family Clinic and various shelters, housing sites, daycare centers, and outreach locations throughout Greater Boston BHCHP recognizes that no candidate is likely to meet every single qualification. If you bring strong leadership potential, a passion for innovation, or significant experience working with diverse populations, we encourage you to apply-even if you don't check every box! Hours: Full time; Monday- Friday 8:30 am- 5:00 pm Responsibilities: (a) Direct Patient Care * Provide pediatric and adult care, including completing assessments, developing, and implementing interventions, monitoring progress, and evaluating effectiveness * Conduct triage and nursing assessments for walk-in patients * Address health gaps and concerns for patients and their families * Support and collaborate with case managers, ensuring patients are capable of adhering to care plans * Deliver health education to patients and site staff, focusing on health promotion and disease prevention * Organize screenings and vaccination clinics as needed (b) Clinical Responsibilities * Manage and ensure regulatory compliance of clinical supplies and medications: assume responsibility for medications and clinical supplies, including ordering, tracking, expiration checking, etc. * Oversee adherence to local, state, and federal healthcare regulations * Serve as Vaccine Manager, overseeing the use and compliance of the Vaccines for Children program * Serve as team leader for various partner programs, such as Reach out and Read, MA State Lead Testing Program, and Health Care Consultant for Horizons for Homeless Children * Develop and implement policies and procedures in collaboration with the Family Team and BHCHP Leadership * Monitor clinical operations, ensuring high-quality care * Lead quality improvement initiatives to enhance patient outcomes * Participate in public health efforts tailored to the needs of families and youth experiencing homelessness (c) Administrative Responsibilities * Lead and mentor Family Team RNs and Medical Assistants to foster professional growth and ensure a high standard of patient care * Oversee Family Clinic services in collaboration with BHCHP and Family Team leadership * Transport and distribute supplies, medications, and vaccines to and from various sites * Contribute to BHCHP committees (Clinical Operations, Management, Quality & Efficiency), focused on clinical excellence, operational efficiency, and quality improvement * Serve as a resource and mentor, supporting staff in professional development, equity, and diversity training Qualifications: Required Qualifications: * Registered Nurse with a current Massachusetts license * Bachelor's degree in nursing * Minimum of five (5) years of progressively responsible nursing experience * Pediatric nursing experience strongly preferred * Minimum of two (2) years of generalist/medical-surgical/community nursing experience * Valid driver's license and access to a car for travel between sites required * Leadership experience with demonstrated management ability * Experience working with underserved populations, including youth and families experiencing homelessness * Outreach nursing experience preferred * Bilingual proficiency in Spanish, Haitian Creole, or other languages commonly spoken by the population served; Additional compensation for demonstrated bilingual proficiency Compensation and Benefits: * NOW OFFERING A $4,000 SIGN ON BONUS* * The compensation increases based on years of experience and ranges from $42.60 - $68.15 hourly. * BHCHP full-time employees are elgible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees. Does this amazing opportunity interest you? Then we'd love to hear from you. As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to. Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

Who We Are: Since 1985, BHCHP's mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community's most vulnerable-and most resilient-citizens. From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face. Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply. To learn more about working at BHCHP, watch our video Please Click Here. Job Summary: ***NOW OFFERING A $4,000 SIGN ON BONUS*** Union: None Union Name: None Patient Facing: Yes Join a team dedicated to transforming healthcare for youth and families experiencing homelessness in Greater Boston. As an Nurse Manager (NM), you will lead clinical operations while delivering compassionate, high-quality care to those who need it most. This unique position combines clinical expertise with operational leadership, overseeing the daily functions at Family Team sites while providing direct patient care. In this role, you will not only deliver compassionate care but also drive quality improvement and shape service delivery models-paving the way for your own leadership advancement. Key responsibilities include: · Delivering pediatric and adult patient care, including assessments, interventions, and health education · Managing quality improvement initiatives, regulatory compliance, and vaccine program · Supervising RNs and Medical Assistants, ensuring excellence in clinical operations · Supporting public health measures tailored to the needs of youth and families experiencing homelessness The Family Team provides integrated health services, including primary and episodic care, immunizations, mental health and substance abuse treatment, family planning, nutrition, and social service advocacy to pediatric, young adults, and adult patients. Care is delivered at the Family Clinic and various shelters, housing sites, daycare centers, and outreach locations throughout Greater Boston BHCHP recognizes that no candidate is likely to meet every single qualification. If you bring strong leadership potential, a passion for innovation, or significant experience working with diverse populations, we encourage you to apply-even if you don't check every box! Hours: Full time; Monday- Friday 8:30 am- 5:00 pm Responsibilities: (a) Direct Patient Care · Provide pediatric and adult care, including completing assessments, developing, and implementing interventions, monitoring progress, and evaluating effectiveness · Conduct triage and nursing assessments for walk-in patients · Address health gaps and concerns for patients and their families · Support and collaborate with case managers, ensuring patients are capable of adhering to care plans · Deliver health education to patients and site staff, focusing on health promotion and disease prevention · Organize screenings and vaccination clinics as needed (b) Clinical Responsibilities · Manage and ensure regulatory compliance of clinical supplies and medications: assume responsibility for medications and clinical supplies, including ordering, tracking, expiration checking, etc. · Oversee adherence to local, state, and federal healthcare regulations · Serve as Vaccine Manager, overseeing the use and compliance of the Vaccines for Children program · Serve as team leader for various partner programs, such as Reach out and Read, MA State Lead Testing Program, and Health Care Consultant for Horizons for Homeless Children · Develop and implement policies and procedures in collaboration with the Family Team and BHCHP Leadership · Monitor clinical operations, ensuring high-quality care · Lead quality improvement initiatives to enhance patient outcomes · Participate in public health efforts tailored to the needs of families and youth experiencing homelessness (c) Administrative Responsibilities · Lead and mentor Family Team RNs and Medical Assistants to foster professional growth and ensure a high standard of patient care · Oversee Family Clinic services in collaboration with BHCHP and Family Team leadership · Transport and distribute supplies, medications, and vaccines to and from various sites · Contribute to BHCHP committees (Clinical Operations, Management, Quality & Efficiency), focused on clinical excellence, operational efficiency, and quality improvement · Serve as a resource and mentor, supporting staff in professional development, equity, and diversity training Qualifications: Required Qualifications: · Registered Nurse with a current Massachusetts license · Bachelor's degree in nursing · Minimum of five (5) years of progressively responsible nursing experience · Pediatric nursing experience strongly preferred · Minimum of two (2) years of generalist/medical-surgical/community nursing experience · Valid driver's license and access to a car for travel between sites required · Leadership experience with demonstrated management ability · Experience working with underserved populations, including youth and families experiencing homelessness · Outreach nursing experience preferred · Bilingual proficiency in Spanish, Haitian Creole, or other languages commonly spoken by the population served; Additional compensation for demonstrated bilingual proficiency Compensation and Benefits: ***NOW OFFERING A $4,000 SIGN ON BONUS*** The compensation increases based on years of experience and ranges from $42.60 - $68.15 hourly. BHCHP full-time employees are elgible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees. Does this amazing opportunity interest you? Then we'd love to hear from you. As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to. Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

The Complex Care Manager works with relevant stakeholders to identify and engage patients in care management with a focus on patient experience, improving health and reducing cost. This individual will direct and manage Community Health Workers and/or Patient Navigators in completion of assigned patient care related tasks. The individual is responsible for working with patients to identify strengths and barriers and to develop an individualized, patient-centered care plan. Excellent interpersonal skills, clinical expertise in conditions prevalent in the Medicaid population (Substance Use Disorder, Serious Mental Illness, Congestive Heart Failure [CHF, etc.), patient engagement skills and the ability to work independently and collaboratively are key requirements of the job. POSITION SUMMARY: This position is Monday - Friday, 40 hours FTE, no weekends or holidays observed by BMC. Business hours, typically between 8:30 am - 5 pm. This position is a blended hybrid role, offering opportunities for both in person and remote work from home. Canidates must have a working vehicle and be able to travel independently. This role serves patients in the Brockton, Randolph, Raynham, Bridgewater, Easton and Quincy Communities. This position allows ~ 2 days per week working from home, ~ 3 days working in the community, practice site, patient home settings. The dress code is business casual. The Complex Care Manager works with relevant stakeholders to identify and engage patients in care management with a focus on patient experience, improving health and reducing cost. This individual will direct and manage Community Health Workers and/or Patient Navigators in completion of assigned patient care related tasks. The individual is responsible for working with patients to identify strengths and barriers and to develop an individualized, patient-centered care plan. Excellent interpersonal skills, clinical expertise in conditions prevalent in the Medicaid population (Substance Use Disorder, Serious Mental Illness, Congestive Heart Failure [CHF, etc.), patient engagement skills and the ability to work independently and collaboratively are key requirements of the job. The CCM team will be embedded in local primary care practices. The team will partner closely with PCPs, Integrated Behavioral Health Professionals, Pharmacists, and other local resources in the Primary Care Practice to develop multi-disciplinary care plans. Nurses will proactively seek out opportunities to care for patients, including during PC visits, during ED or IP visits, out in the community, or on the phone. Nurses will be paired with Community Wellness Advocates who will partner with nurses on a shared patient panel, and will focus on social determinants of health. Compensation will be based on a salary/incentive plan. Position: Complex Care Manager RN Department: Signature Nurses Schedule: 40 Hours (Days) ESSENTIAL RESPONSIBILITIES / DUTIES: Identify and recruit appropriate patients for care management from lists and referrals, in collaboration with supervisors and local clinical site leaders Ability to execute core care management duties: Comprehensive assessment: bio-psycho-social-spiritual Collaboration with patient and care team to develop patient-centered care plan, with particular focus on chronic disease management, social determinants, transitions of care and advanced care planning (HCP, MOLST) Implementation of care plan; Collaboration with community partners, such as VNA agencies, caregiver programs (PCA, ADH, AFC), DME providers and social service agencies; 5) assessment of goal completion, with transition of patient to inactive or graduated status as appropriate. Uses reflective, empathetic language and open-ended questions to understand what the patient truly wants for him/herself beyond being healthy and staying out of the hospital Meet the patient where he/she is; observe the patient without intervention or judgment Has knowledge of common chronic medical conditions presented in the population served and is able to: Educate the patient on their medication conditions and medications, and build their self-management skills; Use motivational interviewing to promote behavioral change; Assess, triage, and rapidly respond to clinical changes that could lead to the need for emergency services if not intervened upon. Collaborates with Community Health Workers and/or Social Workers. Meets regularly with leaders at the local clinical site (Primary Care, ED, inpatient), and care management supervisor, to triage program issues appropriately. Participates in local site operations, including team meetings, curbsides with care team members, etc. Actively participates in planning and growth of program with relevant stakeholders as needed, to respond to evolving needs of MassHealth ACO. Facilitates interdisciplinary consultation on patient's behalf through participation in rounds, team meetings and clinical reviews Complies with established metrics for performance and adheres to documentation and workflow standards Maintains HIPAA standards and confidentiality of protected health information. Adheres to departmental/organizational policies and procedures. Care Manager must be available to work at the clinic site on assigned practice days in person. Metrics: ED and inpatient visits Total medical expense Patient satisfaction Clinical outcomes Provider satisfaction Avoidable admissions Other duties as assigned JOB REQUIREMENTS:' Education: Nursing degree: Diploma, ASN or BSN/Masters (preferred), Ability to obtain BSN within 4 years CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Licensed to practice professional nursing as a Registered Nurse in the Commonwealth of Massachusetts. AND/OR Completed an accredited educational program for Nurse Practitioners Experience: A minimum of two years of clinical experience is preferred, with care management experience preferred Preferred experience: Experience working with vulnerable patient populations Home care or clinic Motivational interviewing Clinical experience working with patients with multiple complex health issues Care management KNOWLEDGE AND SKILLS: Excellent interpersonal skills and ability to work collaboratively Self-management skills, including ability to prioritize and set patient-centered goals Excellent written and verbal communication Able to maintain professional boundaries Ability to work with diverse, safety-net population Skilled at engaging difficult to engage patients-build rapport, trust Creative problem solver Ability to adapt to changes in healthcare delivery at local and systems level Extensive knowledge of healthcare systems and community resources Ability to leverage systems and resources for improved patient outcomes Strong organizational and time management skill Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Job Description Who We Are: Since 1985, BHCHP's mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community's most vulnerable-and most resilient-citizens. From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face. Job Summary: ***NOW OFFERING A $4,000 SIGN ON BONUS*** Hours: Full-time, Monday-Friday; 8:30am-5:00pm; hybrid model of on-site and remote work. Union: No Union Name: n/a Patient Facing: Yes We are looking to hire a dedicated and passionate Nurse Care Manager for our Behavioral Health Community Partners program. The Behavioral Health Community Partners program is a MassHealth program that provides eligible enrollees with support to better manage their complex medical and mental illnesses and substance misuse. This particular program has a special patient population focus on individuals lacking stable housing. In this role, you will act as a highly autonomous driver of patient wellness by creating and enacting person-centered care plans for a set patient panel in direct partnership with Care Coordinators and the patients themselves. This is an outreach position, enabling you to truly meet the patients where they are at, and requires the employment of a population health lens to provide both preventative and reactionary services. As a Nurse Care Manager, you will use clinical expertise to collaborate with the broader interdisciplinary care team (Primary Care Providers, BH clinicians, etc.) to ensure that the enrollees are receiving needed services, have adequate access to necessary knowledge and resources, and are measuring progress towards the goals outlined in their patient-centered care plan. This is an excellent position for those wanting to address social determinants of health and systemic inequities at both micro and macro levels in conjunction with key stakeholders throughout the city. Responsibilities: Enact essential duties through a mix of onsite and remote days a week. Provide clinical assistance to 3-5 Care Coordinators with panels of approximately 50 patients each, in addition to a small panel independently managed of approximately 5 clients. This includes chronic disease management and medication support. Engage vulnerable populations as part of a multidisciplinary outreach team. This includes home visits, outreach to hospitals, homeless shelters, and other settings, as needed. Perform timely follow up and medication support following transitions of care. Connect enrollees to various needed supportive services and resources. Provide clinical oversight and tracking for annual comprehensive health assessments. Participate in developing patient-centered care plans and reviewing health assessments for the BH CP enrollees on their panel. Work with BHCHP staff at Boston-area hospitals to coordinate hospital admission/discharge plans with the behavioral health clinician, PCP, ACO, MCO etc. Use data to evaluate outcomes of targeted interventions for panel. Assist in developing appropriate adjustments to care plans based on this data. Implement prevention & engagement strategies in collusion with Care Coordinator. Provide health coaching for groups of enrollees or individual enrollees as needed. Support connection to substance use treatment and affiliated services when appropriate. Engage in quality improvement efforts, as led by the BH CP Clinical Team Coordinator and Clinical Program Manager. Qualifications: Licensed as Registered Nurse in the Commonwealth of Massachusetts. Nursing experience with complex patients preferred; BSN preferred but not required. Experience working with vulnerable populations, including people with a history of trauma, those experiencing socioeconomic stress, homelessness, or substance use disorders. Experience working on cross-disciplinary, integrated teams; strong interpersonal skills and clinical problem solving. Comfort with working in an autonomous clinical and outreach setting; capable of working with data to track and measure performance. Bilingual skills in Spanish and English strongly preferred Computer skills: Proficient with Microsoft Excel Spreadsheets, entering narrative and other data into a database, Epic EHR. Flexibility and strong multitasking skills. Compensation and Benefits: ***NOW OFFERING A $4,000 SIGN ON BONUS*** The compensation ranges from $40.00 -$58.00 per hour and increases based on years of experience. BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees. Does this amazing opportunity interest you? Then we'd love to hear from you. As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to. Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas. Powered by JazzHR De1I2k9xyI

Who We Are: Since 1985, BHCHP's mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community's most vulnerable-and most resilient-citizens. From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face. Job Summary: ***NOW OFFERING A $4,000 SIGN ON BONUS*** Hours: Full-time, Monday-Friday; 8:30am-5:00pm; hybrid model of on-site and remote work. Union: No Union Name: n/a Patient Facing: Yes We are looking to hire a dedicated and passionate Nurse Care Manager for our Behavioral Health Community Partners program. The Behavioral Health Community Partners program is a MassHealth program that provides eligible enrollees with support to better manage their complex medical and mental illnesses and substance misuse. This particular program has a special patient population focus on individuals lacking stable housing. In this role, you will act as a highly autonomous driver of patient wellness by creating and enacting person-centered care plans for a set patient panel in direct partnership with Care Coordinators and the patients themselves. This is an outreach position, enabling you to truly meet the patients where they are at, and requires the employment of a population health lens to provide both preventative and reactionary services. As a Nurse Care Manager, you will use clinical expertise to collaborate with the broader interdisciplinary care team (Primary Care Providers, BH clinicians, etc.) to ensure that the enrollees are receiving needed services, have adequate access to necessary knowledge and resources, and are measuring progress towards the goals outlined in their patient-centered care plan. This is an excellent position for those wanting to address social determinants of health and systemic inequities at both micro and macro levels in conjunction with key stakeholders throughout the city. Responsibilities: Enact essential duties through a mix of onsite and remote days a week. Provide clinical assistance to 3-5 Care Coordinators with panels of approximately 50 patients each, in addition to a small panel independently managed of approximately 5 clients. This includes chronic disease management and medication support. Engage vulnerable populations as part of a multidisciplinary outreach team. This includes home visits, outreach to hospitals, homeless shelters, and other settings, as needed. Perform timely follow up and medication support following transitions of care. Connect enrollees to various needed supportive services and resources. Provide clinical oversight and tracking for annual comprehensive health assessments. Participate in developing patient-centered care plans and reviewing health assessments for the BH CP enrollees on their panel. Work with BHCHP staff at Boston-area hospitals to coordinate hospital admission/discharge plans with the behavioral health clinician, PCP, ACO, MCO etc. Use data to evaluate outcomes of targeted interventions for panel. Assist in developing appropriate adjustments to care plans based on this data. Implement prevention & engagement strategies in collusion with Care Coordinator. Provide health coaching for groups of enrollees or individual enrollees as needed. Support connection to substance use treatment and affiliated services when appropriate. Engage in quality improvement efforts, as led by the BH CP Clinical Team Coordinator and Clinical Program Manager. Qualifications: Licensed as Registered Nurse in the Commonwealth of Massachusetts. Nursing experience with complex patients preferred; BSN preferred but not required. Experience working with vulnerable populations, including people with a history of trauma, those experiencing socioeconomic stress, homelessness, or substance use disorders. Experience working on cross-disciplinary, integrated teams; strong interpersonal skills and clinical problem solving. Comfort with working in an autonomous clinical and outreach setting; capable of working with data to track and measure performance. Bilingual skills in Spanish and English strongly preferred Computer skills: Proficient with Microsoft Excel Spreadsheets, entering narrative and other data into a database, Epic EHR. Flexibility and strong multitasking skills. Compensation and Benefits: ***NOW OFFERING A $4,000 SIGN ON BONUS*** The compensation ranges from $40.00 -$58.00 per hour and increases based on years of experience. BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees. Does this amazing opportunity interest you? Then we'd love to hear from you. As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to. Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.