Boston MedFlight jobs - 44 jobs

Under the direction of the Director of Communication, the Communication Specialist is responsible for the coordination and facilitation of critical care patient transports by air and ground. This includes managing all communications related to transport operations for Boston MedFlight, partner aeromedical programs, and consortium hospitals. The role requires strong multitasking skills, sound judgment, and the ability to remain composed under pressure. Key Responsibilities Provide comprehensive and effective communication services for transport operations. Adhere to all Boston MedFlight policies, procedures, and operating protocols. Uphold safety standards as defined by Boston MedFlight and FAA regulations. Coordinate all requests for patient transportation by air and ground. Serve as the primary communication link between medical teams, referring/receiving facilities, pilots, and physicians. Ensure safe and efficient transport by facilitating real-time updates and coordination. Operate all radios and computerized dispatch systems. Monitor weather conditions, flight-following systems, and other mission-critical communications platforms. Remotely monitor base-site locations, helipads, and hangars for operational and safety status. Maintain proficiency in departmental systems and procedures. Complete all documentation (written and electronic) in accordance with policy. Attend and participate in staff meetings, training sessions, and educational programs. Support onboarding and training of new communication personnel as assigned. Maintain clear, professional, and courteous communication with all internal and external stakeholders. Additional Responsibilities Provide administrative, clerical, and logistical support. Assist with public education and outreach initiatives. Participate in internal committees and contribute to quality improvement efforts. Minimum Qualifications Minimum of 2 years' experience in EMS and dispatch, preferably in a 911 or high-volume environment. Current BLS certification. Must obtain either a Massachusetts EMT-B or National Registry EMT-B certification within 15 months of hire (required to maintain employment). Must obtain Flight Communicator Certification (IAMTCS) within 18 months of hire. Demonstrated ability to communicate effectively by phone, radio, and in writing. Must be able to work both independently and collaboratively. Must remain calm and perform effectively under high-stress situations. Basic computer skills required; familiarity with Computer-Aided Dispatch (CAD) systems and Microsoft Office preferred. Working knowledge of radio systems and communications technology. Must be able to read, write, speak, and comprehend English without restriction. Ability to work rotating 12-hour shifts, including nights, weekends, and holidays. Must be free of any physical or cognitive impairments that could interfere with safe job performance. Notes Must pass FBI and/or CORI background check prior to starting employment. Pre-employment physical. Participation in random drug and alcohol testing. Valid U.S. passport, Real ID-compliant driver's license, and authorization to work in the U.S. This is a full-time, non-exempt position, eligible for overtime pay. This position requires current COVID-19 and seasonal flu vaccinations, subject to medical or religious exemption requests.

The Director of Communications is responsible for the care, custody, oversight, and continuous development of Cataldo Ambulance Service's regional Communications Center. This role provides executive-level leadership to a mission-critical operation singularly focused on aligning the right ambulance resources with the clinical, operational, and situational needs of each patient. The Communications Center manages both emergency (9-1-1) and non-emergency requests for service and functions as a regional secondary Public Safety Answering Point (PSAP), supporting 16 cities and towns. The Director ensures operational excellence, regulatory compliance, workforce development, and technology-enabled performance in a high-acuity, high-reliability environment. This position is supported by Communication Center Managers and Dispatch Supervisors, and operates within a matrixed organizational structure, collaborating closely with Operations, Clinical Leadership, HR, Finance, IT, and Executive Leadership. Key Responsibilities: Operational Leadership & Oversight Provide strategic and operational leadership for a 24/7 regional EMS Communications Center supporting emergency and non-emergency ambulance services. Ensure consistent, clinically appropriate, and timely deployment of ambulance resources aligned with patient acuity, system capacity, and contractual obligations. Serve as the senior authority for complex, high-risk, or high-impact operational incidents, maintaining focus on mission, patient safety, and system integrity. Oversee daily operations through direct leadership of Communications Managers and Supervisors. PSAP & Regulatory Compliance Ensure compliance with all applicable local, state, and federal regulations, including PSAP standards, EMS dispatch protocols, and contractual performance requirements. Act as the primary liaison for municipal partners, public safety agencies, and external stakeholders related to communications operations. Maintain readiness for audits, inspections, and system reviews. Technology, Systems & Innovation Provide leadership in the effective use, optimization, and evolution of communications technologies, including CAD, radio systems, telephony, and data platforms. Partner with IT and Operations to evaluate, implement, and optimize new tools that improve call handling, deployment efficiency, situational awareness, and data integrity. Ensure system resilience, redundancy, and business continuity planning for communications infrastructure. Policy, Procedures & Quality Author, review, and maintain Communications Center policies, procedures, and protocols, ensuring clarity, compliance, and operational relevance. Establish and oversee a robust quality assurance and continuous improvement framework. Lead after-action reviews and corrective action planning following significant events or performance gaps. Performance Management & KPIs Define, monitor, and act on key performance indicators (KPIs) related to call handling, response times, resource utilization, compliance, and service quality. Translate performance data into actionable operational and workforce strategies. Present performance trends, risks, and improvement plans to executive leadership. People Leadership & Workforce Development Build, mentor, and retain a high-performing leadership team within the Communications Center. Partner with HR on workforce planning, recruitment, onboarding, training, performance management, and employee relations. Foster a culture of accountability, professionalism, psychological safety, and mission alignment in a high-stress environment. Financial & Administrative Stewardship Collaborate with Finance on budget development, expense management, staffing models, and cost-containment initiatives. Ensure appropriate use of resources while maintaining service quality and contractual performance. Participate in strategic planning and long-range operational forecasting. Maintains knowledge of and complies with all company policies, procedures, and guidelines at all times. Education: BA/BS degree or above preferred, or equivalent experience in Healthcare Operations Leadership Minimum of 7-10 years progressive leadership experience in EMS Operations, communications, ambulance dispatch, public safety communications, or related operations with significant management responsibility. Required Qualifications and Experience: Demonstrated experience managing complex, high-acuity dispatch operations, preferably in a regional or multi-jurisdictional environment. Strong working knowledge of EMS deployment strategies, call triage, ambulance operations, and PSAP functions. Proven ability to lead through complexity, ambiguity, and high-stakes operational situations. Experience authoring and enforcing operational policies and procedures. Demonstrated success using data, KPIs, and performance analytics to drive operational improvement. High level of technical literacy, with the ability to partner effectively on CAD, radio, telephony, and data systems. Experience operating effectively within a matrixed organizational structure. Preferred Qualifications and Experience: Prior experience in a secondary PSAP or regional dispatch environment. Familiarity with municipal contracts and public-sector service delivery expectations. Experience supporting or leading change initiatives, system implementations, or organizational transformation. Prior management or leadership experience in ambulance service Super-User knowledge of Zoll Dispatch solutions Knowledge, Skills and Abilities: Mission driven decision making under pressure Executive presence and credibility with internal and external stakeholders Clear, disciplined communicator. Communicate effectively both verbally and in writing; ability to relay and carry out verbal and written instructions. Systems thinker with operational depth Technically curious and improvement oriented Analytical skills to gather and interpret data Calm, decisive leadership in critical incidents Demonstrates sound judgment and discretion at all times Requirements: Must be 18 years of age Ability to meet the essential duties and physical, mental and sensory requirements of the position at all times with or without accommodation. Comply with UDS drug screening at any and all times Satisfactory background check and MA CORI (Criminal Offender Record Information), verification required annually. Licensure, Certification, Registration: Current valid EMD certification, and/or ability to obtain and maintain NAEMD Current valid driver's license Physical, Mental and Sensory Requirements This job requires: Ability to hear various frequencies, distinguish sounds and work in environment with consistent background noise. Consistent close eye work and clear vision for screens, color/depth perception, and peripheral vision for data analysis and monitoring. Clear, concise verbal communication, potentially shouting or speaking loudly over noise, and active listening. Fine finger dexterity, repetitive wrist motion regarding computers and dispatch terminal work for prolonged time periods. (fingering, pushing, pulling). Ability to sit, stand and alternate positions for extended periods of time. Exerting light force up to 10-25 lbs. for tasks like lifting, carrying, pushing/pulling. Ability to work in environment with constant phone/radio calls, interruptions, urgent/emergency situations, and emotionally charged callers. Strong multitasking, problem-solving, attention to detail, memory, and emotional stability in stressful environments Benefits & Compensation: Exempt Role, Salary commensurate with experience Competitive benefits package include: Paid time off Health Insurance Dental insurance 401(k) Plan

About Cataldo Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve. Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, Warrior Arena, and TD Garden. While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts. Mobile Integrated Health (MIH) Dispatcher Job Benefits Starting wages $26/hour, commensurate with experience Part Time- Sundays 0800-2000 Day, evening, overnight, weekends, and holidays may be required This position is based out of our operations center in Malden MIH Dispatcher Role Description Mobile Integrated Healthcare is delivering the future of healthcare by providing the right care, at the right time, in the right place. Providing an option for on-demand, in-home physician supported care, our innovative SmartCare division is improving patient outcomes, increasing patient satisfaction, and reducing the number of hospital admissions and re-admissions through community paramedicine. This unique medical call center job not only provides medical answering services but prioritize and dispatch community paramedic resources. An MIH Call Taker is responsible for effective communication with patients, their families, and their healthcare providers as well as data entry throughout their shift. This allows patients to be treated directly in their homes to reduce the need for ambulance transportation and hospital stays. Due to the nature of care needed, SmartCare professionals work as an extension of the patient's medical team and may work closely with the same set of patients and their families. MIH Dispatcher Responsibilities Answer all incoming telephone calls Maintain a professional decorum when answering or placing calls Ensure proper data entry of each call for notification and backup Enter all pertinent calls into the CAD system in a timely and accurate fashion Determine relevant CAD input; enrollment, admission, or visit/evaluation Triage, record, and assign calls as needed to the appropriate MIH resource Track, follow up, and record times of assigned Community Paramedics and vehicles Complete other duties as assigned Dispatch appropriate medical transportation Review available resources and communicate expected arrival times with healthcare facilities Maintain communication and expectations with healthcare facilities Mobile Integrated Health (MIH) Dispatcher Job Requirements Knowledge of medical terminology preferred but not required Excellent communication, customer service, and organizational skills is a must Ability to work in a team setting Detail oriented, punctual, and able to multitask effectively Multitask data entry 20-30 words per minute with active listening during call processing. At least 1-year experience in this or other telecommunications environment Possess strong customer service and communication skills Be able to work independently and be able to function as part of a care planning team Commitment to providing exemplary customer service Be able to work independently and be able to function as part of a care planning team MIH Dispatcher Physical Requirements Must be able to sit for long periods of time

Job Title: Chair Car Driver/Wheelchair Van Driver Boston Area Department: Chair Car Operations FLSA Status: Non-Exempt Shifts Hiring: Full-time, Part-time Chair Car Driver/Wheelchair Van Driver Job Description A chair car driver/wheelchair van driver, also known as a chair car driver, provides safe and efficient non-emergency transportation for disabled, handicapped, or elderly persons to and from their destinations including medical appointments, procedures, and healthcare facilities. Wheelchair van and bus drivers will aid patients as they enter and exit the vehicle, secure wheelchairs, and ensure safety at all times. This is a great opportunity for anyone interested in gaining experience in the healthcare field, civic-minded residents eager to make a difference in their community, or those with a passion for assisting the elderly and disabled. Chair Car Driver/Wheelchair Van Driver Job Responsibilities Safely transport patients to and from medical appointments, procedures, and healthcare facilities. Assist patients with entering and exiting the vehicle, ensuring their comfort and safety throughout the journey. Properly secure wheelchairs for transportation Maintain a clean and well-equipped vehicle, adhering to all safety and cleanliness standards. Communicate effectively with dispatchers, healthcare professionals, and patients to coordinate pick-up and drop-off times and locations. Provide exceptional customer service, demonstrating empathy, professionalism, and respect for patients and their families. Adhere to all traffic laws and regulations, prioritizing the safety of patients and other road users at all times. Demonstrate flexibility and adaptability in responding to changing schedules and patient needs. Complete required paperwork accurately and promptly, including trip logs, mileage records, and incident reports. Participate in ongoing training and professional development opportunities to enhance your skills and knowledge. Uphold the values and mission of Cataldo Ambulance Service , promoting a culture of excellence and compassion in all interactions. Wheelchair Van Driver Position Requirements Valid driver's license and an acceptable driving record through a DMV background check CPR Certified (we will provide training and certification if needed) Commitment to providing exemplary customer service Previous experience in patient transportation, delivery driver, bus driver, customer service, or a related field preferred Pass a background check including CORI Pass a drug screen and lift test Wheelchair Van Driver Position Physical Requirements Ability to lift and maneuver 125 pounds with assistance and without difficulty Ability to maneuver a patient-loaded wheelchair up and down three stairs without difficulty Ability to sit for long periods of time Ability to walk without difficulty and without impact to the immediate performance of job-related duties Wheelchair Van Driver Job Benefits Starting wages $17/hour, commensurate with experience. Up to $22.50 per four with one of our premier accounts. Competitive benefits package including paid time off, medical and dental insurance, and 401(k) available for full time employees. Company paid EMT Certification training available Start a career as a driver without the upfront cost of purchasing a vehicle Full time and part time weekday shift opportunities available Positions available in: Greater Boston, Merrimack Valley, North Shore, Western Massachusetts, and Worcester About Cataldo Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve. Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center. While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.

Cataldo Ambulance Services, Inc. is seeking a highly motivated and detail-oriented Ambulance In-Take Coordinator to join our team. This critical role will be responsible for managing various aspects of the in-take process, ensuring the smooth and efficient financial clearance of ambulance trips. The Ambulance In-Take Coordinator will work closely with Dispatch, patients, and insurance providers to facilitate proper documentation, insurance authorizations, and payments, ultimately ensuring the seamless provision of our life-saving services. Key Responsibilities: Will Call Management: Handle incoming calls from patients and medical facilities to schedule non-emergency ambulance services, ensuring accurate and efficient scheduling of trips. Insurance Documentation: Verify and collect necessary insurance information from patients and facilities, including but not limited to insurance cards, policy numbers, and patient demographics. Insurance Prior Authorizations: Communicate with insurance providers to secure prior authorizations for ambulance services, following up as needed to ensure timely approval. Payment Collection: Collect co-pays, deductibles, and any other patient financial responsibilities, and ensure accurate documentation and processing of payments. Billing Information: Enter complete and accurate patient and trip information into the company's billing system, and maintain detailed records of all transactions and communications. Compliance: Ensure all activities and documentation adhere to company policies, healthcare regulations, and insurance requirements. Team Collaboration: Collaborate closely with Dispatch to ensure trips are financially cleared in a timely and organized manner, allowing for the efficient dispatch of ambulance units. Customer Service: Provide exceptional customer service by addressing facility/patient inquiries, resolving issues, and maintaining a professional and empathetic demeanor during all interactions. Qualifications: High school diploma or equivalent; additional education in healthcare administration or related field is a plus. Proven experience in a medical billing, insurance coordination, or healthcare administration role. Strong understanding of insurance verification and authorization processes. Excellent communication and interpersonal skills. Attention to detail and strong organizational abilities. Proficiency in computer applications and data entry. Knowledge of medical terminology is a plus. Ability to work effectively in a fast-paced and high-stress environment. Commitment to maintaining patient confidentiality and adhering to ethical and professional standards. Benefits: Competitive salary Health, dental, and vision insurance 401(k) plan Paid time off Opportunities for career advancement and professional development A supportive and collaborative work environment Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve. Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center. While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts. Cataldo Ambulance Services, Inc. is an equal opportunity employer committed to promoting diversity in the workplace. We encourage all qualified candidates to apply and welcome applications from underrepresented communities. If you are a detail-oriented professional with a passion for providing exceptional patient care and have experience in medical billing or insurance coordination, we invite you to join our team as an Ambulance In-Take Coordinator. Apply today to contribute to our mission of saving lives and ensuring the highest standard of care for our patients.

The Human Resources Business Partner is responsible for key Human Resource functions and partners with the HR team and other departments to implement programs and initiatives supporting the company's strategic initiatives. The HRBP maintains a strong focus on employee relations, leads and provides support to onboarding, performance management, HR Information Systems, status and employee tracking, and rewards and recognitions programs. Ensuring compliance with federal, state, and local employment laws and regulations, including those specific to the healthcare industry, while developing strong credible partnerships and working across all levels of the organization. Key Responsibilities Administer and monitor Human Resources programs, processes, and procedures Partner with HR team, to drive improvements, taking the lead on various projects and initiatives Utilize metrics to drive HR projects and understand the focus of employee needs, identify trends and provide insights to improve the employee experience. Generating regular reports. Assist in maintaining and administering Workers Compensation program Collaborate with HR team to identify, standardize, and implement data & analytics solutions, including enhanced tools and process improvements. Collaborate with internal departments to identify areas for process and communication improvement Utilizes HRIS and other HR system knowledge to streamline processes and workflows with Operations Point of contact for managers and employees for HR issues, uses knowledge and experience to provide guidance and direction consistent with policies and procedures. Provide support to employees and managers on employee relations issues Assist Recruiting with execution and coordination of recruitment activities, and the onboarding process Facilitates and verifies new hire and background process, ensuring compliance and annual renewals are completed in accordance with requirements. Other HR related tasks and duties assigned Qualifications & Experience Minimum of 5 years in Human Resources, with 3 years in a HR Generalist or HR Business Partner role Bachelor's Degree strongly preferred; AS with equivalent work experience required Professional in Human Resources (PHR) or SHRM-Certified Professional (SHRM-CP) preferred Experience managing HRIS and ATS systems at an advanced or expert level (ADP Workforce Now and Kronos experience preferred) Compensation and Leave management experience and knowledge base preferred Experience in health care and/or shift work-based industries, a plus Knowledge & Skills Experience in managing complex employee relations issues Ability to work independently and within a team Strong communication skills (verbal and written) with a commitment to being responsive to requests from internal and external customers Knowledge of state and federal labor and employment laws Ability to foster teamwork within human resources and cross-functionally Comfortable with analytics and the ability to present data in a factual and compelling manner Approaches challenges with a problem-solving and collaborative manner Ability to maintain the highest levels of confidentiality and professionalism at all times About Cataldo Since 1977, Cataldo Ambulance Service, Inc., has continually distinguished itself as a leader in providing routine and emergency medical services. As the needs of our communities and our patients change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in our service areas. Benefits: Competitive benefits package for eligible full-time positions including: Paid time off and Holidays Health Insurance Dental insurance 401(k) Plan

Job Title: Paramedic Newburyport Area Department: Field Operations FLSA Status: Non-Exempt Shifts Hiring: Per Diem, Part-time and Full-time Paramedic Job Benefits Starting wages $25/hour, commensurate with experience Competitive benefits package including paid time off, medical and dental insurance, and 401(k) available for full time employees. Full time and Part time opportunities available Positions available in: Greater Boston, Merrimack Valley, North Shore, Western Massachusetts, and Worcester Paramedic Job Description The role of a paramedic is to provide safe and efficient response, treatment, and transportation of all persons requesting or requiring emergent or non-emergent medical services. In addition to providing treatment onsite or during an ambulance transportation in trauma, cardiac, or respiratory emergencies, medics also perform complex prehospital care including inserting IV lines, administering medications, and monitoring electrocardiograms (EKGs). Cataldo offers unique EMS career experiences for those in a paramedic career. As a private ambulance service with a growing number of 911 contracts, Cataldo is a top destination for paramedics looking to gain experience as a paid 911 paramedic as well as inter-facility, non-emergency medical care and transportation. At Cataldo, paramedic opportunities also include our special operations teams with the ability to pick up paramedic hours during a Bruins or Celtics game. Medic Job Responsibilities Deliver quality patient care in accordance with clinical policies, statewide protocol, and standards of care Attend to patients in a courteous and professional manner Operate the ambulance in accordance with safety rules and regulations; company policies; federal, state, and local laws, regulations, and statutes. Complete an ambulance and medical equipment checklist at the beginning of each assigned shift. Inspect and clean the assigned ambulance and all medical equipment to ensure compliance with minimum stock requirements and proper function. Complete and submit all documentation/paperwork requirements daily. Communicate effectively with EMS agencies, physicians, and other healthcare providers Be knowledgeable of and comply with all company policies, procedures, and guidelines Must maintain a reliable attendance record Perform daily housekeeping duties at assigned bases of operation Complete other duties as assigned. Per Diem Employees work a minimum of 40 hours per month Paramedic Position Requirements Valid driver's license and an acceptable driving record through a DMV background check State certified CPR certified Pass a background check including CORI Pass a drug screen and lift test Commitment to providing exemplary customer service Paramedic Position Physical Requirements Ability to lift and maneuver 125 pounds with assistance and without difficulty Ability to walk up and down stairs without difficulty Ability to lift and carry 125 pounds up and down two flights of stairs with assistance and without difficulty Ability to sit, stand, and kneel for long periods of time Ability to walk without difficulty and without impact to the immediate performance of job-related duties Ability to bend, stoop, and crawl as duties require Ability to occasionally work in low light and confined spaces About Cataldo Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve. Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center. While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.

The Paramedic Field Training Officer (FTO) Coordinator shall include all aspects of the Emergency Medical Technician job description, as applicable, with the addition of administrative, supervisory, and program oversight responsibilities. The Paramedic FTO Coordinator is responsible for the coordination, scheduling, oversight, and quality assurance of the EMT and Paramedic Field Training Programs. This position ensures new EMT and Paramedic employees are appropriately trained, evaluated, and progressed through the Field Training process, from third rider orientation through second seat operation and final clearance for independent duty, based on documented performance and FTO evaluations. To ensure Cataldo Ambulance Service maintains a well-prepared and well-trained workforce capable of providing an outstanding experience to those who request our services, the Paramedic FTO Coordinator shall oversee the use of EMT and Paramedic Field Training Officers to prepare new employees to function efficiently and effectively within the organization. The Paramedic FTO Coordinator promotes and reinforces the core behaviors, professionalism, accountability, and clinical excellence expected of all employees. Key Responsibilities Program Oversight and Administration · Oversees the EMT and Paramedic Field Training Programs to ensure consistency, effectiveness, and compliance with company policies, statewide protocols, and standards of care · Develops, maintains, and updates EMT and Paramedic FTO program guidelines, evaluation tools, and training benchmarks in collaboration with Clinical and Operations Leadership · Serves as the primary point of contact for all matters related to EMT and Paramedic field training FTO Supervision and Support · Supervises, mentors, and supports EMT and Paramedic Field Training Officers in the execution of their training responsibilities · Ensures EMT and Paramedic FTOs function as mentors and role models consistent with company expectations · Provides feedback, coaching, and corrective guidance to EMT and Paramedic FTOs as needed · Participates in the selection, training, and ongoing development of EMT and Paramedic FTOs Scheduling and Trainee Progression · Schedules new EMT and Paramedic hires to ride third with assigned FTOs during the initial phase of field training · Coordinates progression of EMT and Paramedic trainees from third rider to second seat based on documented performance · Adjusts training schedules as necessary to meet operational needs and address performance concerns · Ensures appropriate unit assignments and FTO coverage based on trainee needs and level of certification Evaluation, Documentation and Clearance · Reviews daily EMT and Paramedic FTO reports, third rider documentation, and performance evaluations for accuracy, completeness, and consistency · Tracks trainee progress for both EMTs and Paramedics and identifies trends, strengths, deficiencies, or need for remediation · Determines trainee readiness for advancement through each phase of the Field Training Program · Recommends clearance from the EMT or Paramedic FTO program, extension, remediation, or termination based on documented performance · Communicates clearance decisions to Operations and Clinical Leadership Quality Improvement and Communication · Promotes a culture of professionalism, accountability, and clinical excellence across EMT and Paramedic Field Training Programs · Ensures timely and complete submission of all required EMT and Paramedic FTO and trainee documentation · Participates in quality improvement initiatives related to training, safety, and patient care · Attends required meetings to review program priorities, strategies, and outcomes · Serves as a liaison between new EMTs, Paramedics, FTOs, supervisors, and leadership Operational and other Duties · Maintains knowledge of and compliance with all company policies, procedures, and guidelines · Maintains reliable attendance and professional conduct · May perform field observation or ride-alongs as needed · Completes other duties as assigned Education · High school diploma or GED equivalent. Licensure, Certification, Registration · Current Paramedic Certification · Current valid driver's license Experience · 3+ Years of previous experience as a Paramedic Field Training Officer · Demonstrated ability to evaluate performance across multiple certification levels · Experience with computer systems required, including web-based applications and some Microsoft Office applications preferred. Requirements · Must be 18 years of age · Ability to meet the essential duties and physical, mental and sensory requirements of the position at all times. · Comply with UDS drug screening at any and all times · Satisfactory background check and MA CORI (Criminal Offender Record Information), verification required annually. · Verification of an acceptable motor vehicle driving record, verification required annually. Physical Requirements The physical demands described here are representative of those that must be met and maintained by an employee to successfully perform the essential functions of the job. The position requires significant physical strength, dexterity and the ability to function in very adverse environments. This job requires: · Ability to lift and maneuver 125+ pounds with assistance and without difficulty · Ability to ascend/descend stairs repeatedly and the ability to lift and carry 125+ pounds up and down stairs · Ability to sit or stand for long periods of time · Ability to walk without difficulty and without affecting the immediate performance of job-related duties. · Ability to bend, stoop and crawl as necessary · Ability to occasionally work in low light and confined spaces · Ability to work within a mobile environment. This job requires the employee to work both inside and outside in heat/cold, wet/humid and dry conditions. The employee is frequently required to use personal protective equipment to prevent exposure to hazardous materials. Benefits · Starting wages commensurate with licensure and experience · Internal scholarship programs for Paramedic certification · Competitive benefits package for eligible full-time positions including: · Paid time off · Health Insurance · Dental insurance · 401(k) Plan · Opportunities for advancement

Emergency Medical Dispatch (EMD) Role Description The Emergency Medical Dispatcher (EMD) is responsible for effective communications, call entry, and dispatching for all 911 emergency and non-emergency medical transportation requests. Operating within our 911 Emergency Communications Call Center, this unique telecommunicator position will not only act as a 911 operator, but also as a liaison between healthcare facilities and our medical transportation team to effectively communicate available resources and expected arrival times, schedule non-emergency medical transportations, and ensure timelines are being met or new arrival expectations are set. 911 Dispatcher Responsibilities Processing all emergency and non-emergency medical calls Rapidly gather relevant information Dispatch appropriate non-emergency and emergency medical transportation including ALS, BLS, and Wheelchair Van resources Review available resources and communicate expected arrival times with healthcare facilities Maintain communication and expectations with healthcare facilities Provide clear instructions to callers Utilize computer aided dispatch (CAD) systems 911 Dispatcher Job Requirements High school diploma or general education degree (GED) Knowledge of medical terminology preferred but not required Excellent communication, customer service, and organizational skills is a must Customer service experience in an office environment preferred Ability to work in a team setting Ability to work in a fast-paced environment and multitask Detail oriented, punctual, and able to multitask effectively Experience in data entry and general operating knowledge of Microsoft Office preferred Multitask data entry 20-30 words per minute with active listening during call processing. Emergency Medical Dispatch (EMD) Physical Requirements Must be able to sit for long periods of time Emergency Medical Dispatcher Job Benefits Starting wages $25/hour, commensurate with experience Competitive benefits package including paid time off, medical and dental insurance, and 401(k) available for full time employees Full time opportunities available Various schedules available Day, evening, overnight, weekends, and holidays may be required Positions available in: Malden, Peabody, Holyoke About Cataldo Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve. Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center. While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.

The Collection Specialist is responsible for collections of outstanding private invoices from the existing client base, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Revenue Cycle Manager and is located out of our Somerville, MA. office. Collections Specialist Responsibilities: Resolve insurance related billing issues with patients and/or insurance carriers Handling of high call volume Serve as primary representative for patient inquiries/calls Communicate effectively both orally and in writing Respond to customer inquiries, resolve client discrepancies, process and review account adjustments Demonstrate superior customer service skills and problem solving, which includes assisting the patient with alternative payment options and payment plans Possess basic understanding of government and commercial insurance and Credit & Collections policies Identify the need and request rebills to insurance Handle highly confidential information with complete discretion Maintain confidentiality of patient information while on the phone or in-person Work aged invoices utilizing various reports and the collection module using Zoll Rescue Net Alert Revenue Cycle Manager about potential problems that could affect collections Meet productivity goals/benchmarks as set and communicated by the manager Utilize available sources to obtain updated info and reissue correspondence Additional projects and responsibilities may be assigned permanently or on an as needed basis Collections Specialist Qualifications: Working knowledge of Microsoft Office, including Excel, Word is a must Strong communication, problem solving and analytical skills required Acute attention to detail and the ability to work in a fast-paced, team-oriented environment with a focus on communication required Outstanding customer service and phone skills Previous collections or customer service experience a plus Knowledge of HIPPA and healthcare policies a plus High School diploma or GED required Fluent in Spanish a plus, but not required Must be positive and maintain professional demeanor at all times Familiarity with Medicaid and Medicare guidelines Ambulance billing experience a plus 3-5 years Accounts Receivable follow up experience About Cataldo Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve. Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center. While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.

Chair Car/ Wheelchair Van Driver Boston Area Department: Chair Car Operations FLSA Status: Non-Exempt Shifts Hiring: Full-time, Part-time Chair Car/Wheelchair Van Driver Job Description A chair car/wheelchair van driver, also known as a chair car driver, provides safe and efficient non-emergency transportation for disabled, handicapped, or elderly persons to and from their destinations including medical appointments, procedures, and healthcare facilities. Wheelchair van and bus drivers will aid patients as they enter and exit the vehicle, secure wheelchairs, and ensure safety at all times. This is a great opportunity for anyone interested in gaining experience in the healthcare field, civic-minded residents eager to make a difference in their community, or those with a passion for assisting the elderly and disabled. Chair Car/Wheelchair Van Driver Job Responsibilities Safely transport patients to and from medical appointments, procedures, and healthcare facilities. Assist patients with entering and exiting the vehicle, ensuring their comfort and safety throughout the journey. Properly secure wheelchairs for transportation Maintain a clean and well-equipped vehicle, adhering to all safety and cleanliness standards. Communicate effectively with dispatchers, healthcare professionals, and patients to coordinate pick-up and drop-off times and locations. Provide exceptional customer service, demonstrating empathy, professionalism, and respect for patients and their families. Adhere to all traffic laws and regulations, prioritizing the safety of patients and other road users at all times. Demonstrate flexibility and adaptability in responding to changing schedules and patient needs. Complete required paperwork accurately and promptly, including trip logs, mileage records, and incident reports. Participate in ongoing training and professional development opportunities to enhance your skills and knowledge. Uphold the values and mission of Cataldo Ambulance Service , promoting a culture of excellence and compassion in all interactions. Part Time Employees work a minimum of 16 hours a week Chair Car/Wheelchair Van Driver Position Requirements Valid driver's license and an acceptable driving record through a DMV background check CPR Certified (we will provide training and certification if needed) Commitment to providing exemplary customer service Previous experience in patient transportation, delivery driver, bus driver, customer service, or a related field preferred Pass a background check including CORI Pass a drug screen and lift test Chair Car/Wheelchair Van Driver Position Physical Requirements Ability to lift and maneuver 125 pounds with assistance and without difficulty Ability to maneuver a patient-loaded wheelchair up and down three stairs without difficulty Ability to sit for long periods of time Ability to walk without difficulty and without impact to the immediate performance of job-related duties Chair Car/Wheelchair Van Driver Job Benefits Starting wages $17/hour, commensurate with experience. Up to $22.50 per four with one of our premier accounts. Competitive benefits package including paid time off, medical and dental insurance, and 401(k) available for full time employees. Company paid EMT Certification training available Start a career as a driver without the upfront cost of purchasing a vehicle Full time and part time weekday shift opportunities available Positions available in: Greater Boston, Merrimack Valley, North Shore, Western Massachusetts, and Worcester About Cataldo Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve. Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center. While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.

Job Description Job Title: Critical Care Transport Specialist (Paramedic) Reports To: Chief Executive Officer and Director of Clinical Operations-Clinical Under the direction of the Chief Medical Officer and Director of Operations-Clinical, the Critical Care Transport Specialist (CCTS) is responsible for providing safe, effective, and comprehensive prehospital and interfacility care to patients transported by Boston MedFlight by air or ground. The CCTS functions as part of a high-performance clinical team, capable of responding to a wide variety of high-acuity medical scenarios. Key Responsibilities Clinical Care and Operations Provide comprehensive and effective patient care to critically ill and injured patients in the transport medicine environment. Maintain clinical skill proficiency, continuing education, and all certifications required to provide advanced-level medical care. Uphold safety standards in accordance with Boston MedFlight and FAA requirements. Complete all required patient care documentation accurately and in a timely manner per organizational policy. Maintain a clean and fully stocked clinical and operational environment, including retrieving, cleaning, and restocking medical equipment. Report on time for duty at assigned BMF base sites, including remote locations. Maintain compliance with all Boston MedFlight policies and procedures. Attend all required educational sessions. Communication and Collaboration Communicate professionally and effectively in both written and spoken formats. Maintain positive interactions with patients, families, hospital staff, and BMF colleagues. Support teamwork and demonstrate flexibility in dynamic and high-pressure environments. Potential Duties Assist with data entry and administrative tasks. Represent Boston MedFlight in public education, outreach, or marketing events. Travel unrestricted as needed for mission requirements, training, or operational support. Minimum Qualifications National Registry Paramedic and Massachusetts EMT-P certifications are required. Minimum of five (5) years of advanced prehospital experience preferred. Required certifications: ACLS, BLS, PALS. NRP required by the completion of orientation. FP-C certification required within one year of employment. Copy of highest-level diploma required; bachelor's degree strongly preferred. Current Real ID-compliant driver's license, and authorization to work in the U.S. Ability to work rotating shifts including nights, weekends, and holidays. Must be able to read, write, speak, and comprehend English without restriction. Physical Requirements Must possess physical capability to run, climb, lift patients, and carry medical equipment. Work in confined spaces and in varying environmental conditions, including extreme weather. Must lift 175 pounds between two people from a squatting to a standing position (agility test required annually). Must not exceed a BMI of 30 or a maximum individual weight of 210 lbs. Must be free of motion sickness and conditions that impair cognitive or physical function. Notes Must pass FBI and/or CORI background check prior to starting employment. Pre-employment physical required at BMF Occupation health provider. Ability to pass annual physical examinations and Fit-for-Duty Test Participation in random drug and alcohol testing. This is a full-time, non-exempt position. This position requires current COVID-19 and seasonal flu vaccinations, subject to medical or religious exemption requests. Equal Employment Opportunity Statement: Boston MedFlight is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Reasonable Accommodation Statement: If you require a reasonable accommodation to complete any part of the application process or to perform the essential functions of a position, please contact Human Resources.

Job Description About Cataldo Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve. Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, Warrior Arena, and TD Garden. While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts. Mobile Integrated Health (MIH) Dispatcher Job Benefits Starting wages $26/hour, commensurate with experience Part Time- Sundays 0800-2000 Day, evening, overnight, weekends, and holidays may be required This position is based out of our operations center in Malden MIH Dispatcher Role Description Mobile Integrated Healthcare is delivering the future of healthcare by providing the right care, at the right time, in the right place. Providing an option for on-demand, in-home physician supported care, our innovative SmartCare division is improving patient outcomes, increasing patient satisfaction, and reducing the number of hospital admissions and re-admissions through community paramedicine. This unique medical call center job not only provides medical answering services but prioritize and dispatch community paramedic resources. An MIH Call Taker is responsible for effective communication with patients, their families, and their healthcare providers as well as data entry throughout their shift. This allows patients to be treated directly in their homes to reduce the need for ambulance transportation and hospital stays. Due to the nature of care needed, SmartCare professionals work as an extension of the patient's medical team and may work closely with the same set of patients and their families. MIH Dispatcher Responsibilities Answer all incoming telephone calls Maintain a professional decorum when answering or placing calls Ensure proper data entry of each call for notification and backup Enter all pertinent calls into the CAD system in a timely and accurate fashion Determine relevant CAD input; enrollment, admission, or visit/evaluation Triage, record, and assign calls as needed to the appropriate MIH resource Track, follow up, and record times of assigned Community Paramedics and vehicles Complete other duties as assigned Dispatch appropriate medical transportation Review available resources and communicate expected arrival times with healthcare facilities Maintain communication and expectations with healthcare facilities Mobile Integrated Health (MIH) Dispatcher Job Requirements Knowledge of medical terminology preferred but not required Excellent communication, customer service, and organizational skills is a must Ability to work in a team setting Detail oriented, punctual, and able to multitask effectively Multitask data entry 20-30 words per minute with active listening during call processing. At least 1-year experience in this or other telecommunications environment Possess strong customer service and communication skills Be able to work independently and be able to function as part of a care planning team Commitment to providing exemplary customer service Be able to work independently and be able to function as part of a care planning team MIH Dispatcher Physical Requirements Must be able to sit for long periods of time

Chair Car Driver Western, MA-Holyoke Department: Chair Car Operations FLSA Status: Non-Exempt Shifts Hiring: Full-time Chair Car Driver Job Description A Chair Car Driver/Wheelchair Van Driver, also known as a chair car driver, provides safe and efficient non-emergency transportation for disabled, handicapped, or elderly persons to and from their destinations including medical appointments, procedures, and healthcare facilities. Wheelchair van and bus drivers will aid patients as they enter and exit the vehicle, secure wheelchairs, and ensure safety at all times. This is a great opportunity for anyone interested in gaining experience in the healthcare field, civic-minded residents eager to make a difference in their community, or those with a passion for assisting the elderly and disabled. Chair Car Driver Job Responsibilities Safely transport patients to and from medical appointments, procedures, and healthcare facilities. Assist patients with entering and exiting the vehicle, ensuring their comfort and safety throughout the journey. Properly secure wheelchairs for transportation Maintain a clean and well-equipped vehicle, adhering to all safety and cleanliness standards. Communicate effectively with dispatchers, healthcare professionals, and patients to coordinate pick-up and drop-off times and locations. Provide exceptional customer service, demonstrating empathy, professionalism, and respect for patients and their families. Adhere to all traffic laws and regulations, prioritizing the safety of patients and other road users at all times. Demonstrate flexibility and adaptability in responding to changing schedules and patient needs. Complete required paperwork accurately and promptly, including trip logs, mileage records, and incident reports. Participate in ongoing training and professional development opportunities to enhance your skills and knowledge. Uphold the values and mission of Cataldo Ambulance Service , promoting a culture of excellence and compassion in all interactions. Chair Car Driver Position Requirements Valid driver's license and an acceptable driving record through a DMV background check CPR Certified (we will provide training and certification if needed) Commitment to providing exemplary customer service Previous experience in patient transportation, delivery driver, bus driver, customer service, or a related field preferred Pass a background check including CORI Pass a drug screen and lift test Chair Car Driver Position Physical Requirements Ability to lift and maneuver 125 pounds with assistance and without difficulty Ability to maneuver a patient-loaded wheelchair up and down three stairs without difficulty Ability to sit for long periods of time Ability to walk without difficulty and without impact to the immediate performance of job-related duties Chair Car Driver Job Benefits Starting wages $17/hour, commensurate with experience Competitive benefits package including paid time off, medical and dental insurance, and 401(k) available for full time employees. Company paid EMT Certification training available Start a career as a driver without the upfront cost of purchasing a vehicle Full time and part time weekday shift opportunities available Positions available in: Greater Boston, Merrimack Valley, North Shore, Western Massachusetts, and Worcester About Cataldo Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve. Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center. While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.

Under the direction of the Director of Communication, the Communication Specialist is responsible for the coordination and facilitation of critical care patient transports by air and ground. This includes managing all communications related to transport operations for Boston MedFlight, partner aeromedical programs, and consortium hospitals. The role requires strong multitasking skills, sound judgment, and the ability to remain composed under pressure. Key Responsibilities Provide comprehensive and effective communication services for transport operations. Adhere to all Boston MedFlight policies, procedures, and operating protocols. Uphold safety standards as defined by Boston MedFlight and FAA regulations. Coordinate all requests for patient transportation by air and ground. Serve as the primary communication link between medical teams, referring/receiving facilities, pilots, and physicians. Ensure safe and efficient transport by facilitating real-time updates and coordination. Operate all radios and computerized dispatch systems. Monitor weather conditions, flight-following systems, and other mission-critical communications platforms. Remotely monitor base-site locations, helipads, and hangars for operational and safety status. Maintain proficiency in departmental systems and procedures. Complete all documentation (written and electronic) in accordance with policy. Attend and participate in staff meetings, training sessions, and educational programs. Support onboarding and training of new communication personnel as assigned. Maintain clear, professional, and courteous communication with all internal and external stakeholders. Additional Responsibilities Provide administrative, clerical, and logistical support. Assist with public education and outreach initiatives. Participate in internal committees and contribute to quality improvement efforts. Minimum Qualifications Minimum of 2 years' experience in EMS and dispatch, preferably in a 911 or high-volume environment. Current BLS certification. Must obtain either a Massachusetts EMT-B or National Registry EMT-B certification within 15 months of hire (required to maintain employment). Must obtain Flight Communicator Certification (IAMTCS) within 18 months of hire. Demonstrated ability to communicate effectively by phone, radio, and in writing. Must be able to work both independently and collaboratively. Must remain calm and perform effectively under high-stress situations. Basic computer skills required; familiarity with Computer-Aided Dispatch (CAD) systems and Microsoft Office preferred. Working knowledge of radio systems and communications technology. Must be able to read, write, speak, and comprehend English without restriction. Ability to work rotating 12-hour shifts, including nights, weekends, and holidays. Must be free of any physical or cognitive impairments that could interfere with safe job performance. Notes Must pass FBI and/or CORI background check prior to starting employment. Pre-employment physical. Participation in random drug and alcohol testing. Valid U.S. passport, Real ID-compliant driver's license, and authorization to work in the U.S. This is a full-time, non-exempt position, eligible for overtime pay. This position requires current COVID-19 and seasonal flu vaccinations, subject to medical or religious exemption requests.

Job Title: Paramedic Central Mass Area Department: Field Operations FLSA Status: Non-Exempt Shifts Hiring: Per Diem, Part-time and Full-time Paramedic Job Benefits Starting wages $25/hour, commensurate with experience Competitive benefits package including paid time off, medical and dental insurance, and 401(k) available for full time employees. Full time and Part time opportunities available Positions available in: Greater Boston, Merrimack Valley, North Shore, Central and Western Massachusetts, Paramedic Job Description The role of a paramedic is to provide safe and efficient response, treatment, and transportation of all persons requesting or requiring emergent or non-emergent medical services. In addition to providing treatment onsite or during an ambulance transportation in trauma, cardiac, or respiratory emergencies, medics also perform complex prehospital care including inserting IV lines, administering medications, and monitoring electrocardiograms (EKGs). Cataldo offers unique EMS career experiences for those in a paramedic career. As a private ambulance service with a growing number of 911 contracts, Cataldo is a top destination for paramedics looking to gain experience as a paid 911 paramedic as well as inter-facility, non-emergency medical care and transportation. At Cataldo, paramedic opportunities also include our special operations teams with the ability to pick up paramedic hours during a Bruins or Celtics game. Medic Job Responsibilities Deliver quality patient care in accordance with clinical policies, statewide protocol, and standards of care Attend to patients in a courteous and professional manner Operate the ambulance in accordance with safety rules and regulations; company policies; federal, state, and local laws, regulations, and statutes. Complete an ambulance and medical equipment checklist at the beginning of each assigned shift. Inspect and clean the assigned ambulance and all medical equipment to ensure compliance with minimum stock requirements and proper function. Complete and submit all documentation/paperwork requirements daily. Communicate effectively with EMS agencies, physicians, and other healthcare providers Be knowledgeable of and comply with all company policies, procedures, and guidelines Must maintain a reliable attendance record Perform daily housekeeping duties at assigned bases of operation Complete other duties as assigned. Per Diem Employees work a minimum of 40 hours per month Paramedic Position Requirements Valid driver's license and an acceptable driving record through a DMV background check State certified CPR certified Pass a background check including CORI Pass a drug screen and lift test Commitment to providing exemplary customer service Paramedic Position Physical Requirements Ability to lift and maneuver 125 pounds with assistance and without difficulty Ability to walk up and down stairs without difficulty Ability to lift and carry 125 pounds up and down two flights of stairs with assistance and without difficulty Ability to sit, stand, and kneel for long periods of time Ability to walk without difficulty and without impact to the immediate performance of job-related duties Ability to bend, stoop, and crawl as duties require Ability to occasionally work in low light and confined spaces About Cataldo Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve. Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center. While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.

Call Taker Description Work involves receiving and processing all non-emergency and emergency medical calls, rapidly gather relevant information during call screening process, provide pre-arrival instructions to a caller when applicable and dispatch the appropriate level of EMS responders. Additional duties include the scheduling and dispatching of ambulances and chair car for routine and emergent transports. Call Taker Responsibilities Candidates must have good customer service skills, be capable of working in a fast-paced environment, possess outstanding communication and organizational skills, have the ability to multitask, and proficient in the utilization of computer aided dispatch systems (CAD). Call Taker Requirements High school diploma or general education degree (GED) preferred. Knowledge of medical terminology preferred but not required. Strong communication skills via phone and email is required. Customer service experience in an office environment preferred. Must be able to work in a team setting. Must be detail oriented, punctual, able to multi-task effectively, and work in a fast-paced environment. Experience in data entry and general operating knowledge of Microsoft Office preferred. Multi-task data entry 20 to 30 words per minute with active listening during call processing. Call Taker Required Training and Certifications: Telecommunicator Emergency Medical Dispatch C.P.R. State 911 certification. Required training and certifications will be provided as on the job training if not already completed. All training hours are paid and certification fees will be paid for by Cataldo Ambulance. Cataldo Ambulance Service offers career opportunity advancements throughout the company with a minimum one year of commitment within the communications center. About Cataldo Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve. Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center. While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.

Job Title: Chair Car Driver/Wheelchair Van Driver Merrimack Valley area Department: Chair Car Operations FLSA Status: Non-Exempt Shifts Hiring: Full-time, Part-time Chair Car Driver/Wheelchair Van Driver Job Description A chair car driver/wheelchair van driver, also known as a chair car driver, provides safe and efficient non-emergency transportation for disabled, handicapped, or elderly persons to and from their destinations including medical appointments, procedures, and healthcare facilities. Wheelchair van and bus drivers will aid patients as they enter and exit the vehicle, secure wheelchairs, and ensure safety at all times. This is a great opportunity for anyone interested in gaining experience in the healthcare field, civic-minded residents eager to make a difference in their community, or those with a passion for assisting the elderly and disabled. Chair Car Driver/Wheelchair Van Driver Job Responsibilities Safely transport patients to and from medical appointments, procedures, and healthcare facilities. Assist patients with entering and exiting the vehicle, ensuring their comfort and safety throughout the journey. Properly secure wheelchairs for transportation Maintain a clean and well-equipped vehicle, adhering to all safety and cleanliness standards. Communicate effectively with dispatchers, healthcare professionals, and patients to coordinate pick-up and drop-off times and locations. Provide exceptional customer service, demonstrating empathy, professionalism, and respect for patients and their families. Adhere to all traffic laws and regulations, prioritizing the safety of patients and other road users at all times. Demonstrate flexibility and adaptability in responding to changing schedules and patient needs. Complete required paperwork accurately and promptly, including trip logs, mileage records, and incident reports. Participate in ongoing training and professional development opportunities to enhance your skills and knowledge. Uphold the values and mission of Cataldo Ambulance Service , promoting a culture of excellence and compassion in all interactions. Wheelchair Van Driver Position Requirements Valid driver's license and an acceptable driving record through a DMV background check CPR Certified (we will provide training and certification if needed) Commitment to providing exemplary customer service Previous experience in patient transportation, delivery driver, bus driver, customer service, or a related field preferred Pass a background check including CORI Pass a drug screen and lift test Wheelchair Van Driver Position Physical Requirements Ability to lift and maneuver 125 pounds with assistance and without difficulty Ability to maneuver a patient-loaded wheelchair up and down three stairs without difficulty Ability to sit for long periods of time Ability to walk without difficulty and without impact to the immediate performance of job-related duties Wheelchair Van Driver Job Benefits Starting wages $17/hour, commensurate with experience. Up to $22.50 per four with one of our premier accounts. Competitive benefits package including paid time off, medical and dental insurance, and 401(k) available for full time employees. Company paid EMT Certification training available Start a career as a driver without the upfront cost of purchasing a vehicle Full time and part time weekday shift opportunities available Positions available in: Greater Boston, Merrimack Valley, North Shore, Western Massachusetts, and Worcester About Cataldo Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve. Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center. While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.

The Critical Care Transport EMT (Operator) functions as part of the Boston MedFlight Ground Critical Care Transport Team. Under the direction of the Operations Managers, the EMT is responsible for providing safe, effective, and comprehensive patient care during critical care transports. This role also includes the safe operation of Boston MedFlight ground ambulances and ensuring all operational, safety, and clinical standards are upheld. Key Responsibilities Provide safe, effective, and compassionate care to all patients transported by Boston MedFlight in accordance with established protocols and standards. Operate Ground Critical Care Transport vehicles in a safe and professional manner at all times. Attend and participate in mandatory staff meetings, trainings, and continuing education sessions. Maintain all required certifications and licensure in accordance with Massachusetts DPH and Boston MedFlight standards. Complete accurate and timely electronic and written documentation in compliance with organizational policies. Demonstrate effective and professional communication with teammates, healthcare partners, and the public. Adhere to all Boston MedFlight policies, procedures, and clinical guidelines. Comply with and promote all safety practices and protocols. Maintain clinical proficiency through ongoing education and skills development. Maintain a clean and organized environment within the transport vehicle and base of operations. Assist with retrieving, cleaning, stocking, and returning medical equipment as needed. Report to assigned duty stations, including remote locations as scheduled. Perform daily vehicle inspections and report operational or safety concerns to the Program Manager and Maintenance Department. Additional Responsibilities Provide administrative and clerical support as required. Participate in community outreach, education, and marketing initiatives. Ability to travel as required to fulfill organizational needs. Perform other duties as assigned. Minimum Qualifications Current National Registry and Massachusetts EMT-B certification. Minimum of three (3) years of EMT experience. Current BLS certification required. Valid U.S. driver's license in good standing. Must be legally authorized to work in the United States. Ability to work rotating 12-hour shifts, including nights, weekends, and holidays. Proficiency in English (reading, writing, speaking, comprehension). Must provide a current RMV driving record prior to employment and annually thereafter. Working Conditions/Physical Demands Must successfully complete a pre-employment physical; annual physical examinations and Fit-for-Duty test. Must successfully pass pre-employment drug screening and random drug and alcohol testing as required. Capable of lifting and carrying medical equipment and patients; must be able to lift 175 pounds with assistance. Must be free of physical aliment which may impair consciousness or cognitive ability. Able to work in varying and sometimes extreme weather conditions (e.g., heat, cold, snow). Notes Must pass FBI and/or CORI background check prior to starting employment. Valid U.S. passport, Real ID-compliant driver's license, and authorization to work in the U.S. This is a full-time, non-exempt position, eligible for overtime pay. This position requires current COVID-19 and seasonal flu vaccinations, subject to medical or religious exemption requests.