Applications Analyst jobs at Boston Medical Center

Applications Analyst II with Epic Cupid or other relevant Epic certification is preferred. Previous experience and knowledge of Cardiology or related clinical workflows is a plus. The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as technical liaison and broker of services with various vendors. The Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel. The Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals. Position: Applications Analyst II - Epic Cupid Cardiology Department: Ancillary Systems Schedule: Full Time JOB REQUIREMENTS EDUCATION: Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred. EXPERIENCE: Required * Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or * Business unit experience that includes working closely with IT in the development and implementation of systems. Additional experience desired: * Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change. * Experience in the strategic use of technology in managing and growing a business. * Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors. KNOWLEDGE AND SKILLS: * Knowledge of the assigned business area's products and processes. * Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business. * Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment. * Strong written communication skills, including project documentation and technical writing. * Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization * Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans. * Ability to solve problems often spanning multiple environments in a business area. * Understanding of how IT affects an organization and ability to link it to redesigned business process * Ability to be a team player; flexible, friendly, congenial, and enthusiastic. * Proficiency in Microsoft Office products. * HL7 knowledge is a plus CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Upon hiring, successful completion of Epic's certification program must be completed within 6 weeks of taking the last class for the supported application. (Status is tracked at the department level). Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

This Principal IS (Information Systems) Application Analyst supports DFCI Information Services department systems and applications for the DFCI Radiation Oncology clinical department. The IS Principal Application Analyst will lead application deployment, configuration, system upgrades and maintenance for the many applications within the department. The role will continuously develop and implement process improvements that focus on optimizing operational efficiency, patient safety, and the quality of care. These functions are accomplished through participation in departmental projects with interdisciplinary teams that focus on workflow efficiency, clinical procedures, and applications training. Additionally, the IS Principal Application Analyst position requires a strong understanding of clinical workflows, excellent analytical and communication skills, and experience working with technical systems and interfaces. The Radiation Oncology Information Systems team works solely to support the complex and technologically advanced Radiation Oncology Department at Dana-Farber Cancer Institute and associated satellite and outreach sites. Incumbent will report to the Dana-Farber Cancer Institute Director, Technology Strategy and Solutions for Radiation Oncology in the Information Services (IS) department. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities Application Duties * Conduct thorough evaluations of current software applications to assess functionality, performance, and user satisfaction. * Identify and document shortcomings or areas for improvement within existing applications to better meet organizational needs. * Serve as the top technical and functional subject-matter expert; resolve the highest-severity incidents, perform root cause analysis, and implement preventative controls and resiliency patterns. * Own enterprise-level application domains and cross-application architecture; define and steward standards for configuration, integrations, data, security, testing, and release management. Project Leadership and Collaboration * Translate business strategy into application roadmaps; partner with product owners and business leaders to prioritize portfolio and backlogs based on value, risk and feasibility. * Work closely with customers to define business needs and develop project work approach, scope and timeline to meet both system and operational objectives. * Participate in IS and clinical department projects, system upgrades and system enhancements utilizing standard project lifecycle tools and methodologies. Process Improvement * Lead and supports process improvement and new technology initiatives * Continual evaluation of existing workflows to identify inefficiencies and areas of improvement. * Explores external vendors and internal resources for improvement opportunities surrounding clinical department applications, and operational support. * Define and track KPIs/OKRs for application performance, reliability, and adoption; champion continuous improvement and post-implementation value realization. Training Duties * Collaborate to design and implement training and professional development activities so that work is conducted in thoughtful planned manner * Triage and prioritize training requests and recommend appropriate instructional methods such as individual or group instruction, lectures, online learning, hands-on workshop, or printed materials. * Serve as Administrator for online learning management system (e.g. HealthStream). May include managing accounts, creating and maintaining online courses and curricula, running and analyzing reports, and leading troubleshooting when necessary. Vendor and Stakeholder Management * Manage vendor relationships for critical platforms; evaluate solutions, influence vendor roadmaps, oversee escalations, and ensure contractual SLAs and support models meet business needs. * Align support efforts with organizational IT and clinical operations. Supervisory Responsibility: * May indirectly provide leadership and guidance to less seasoned and new staff as well as oversee resources on project work. Qualifications * Bachelor's degree in Information Systems, Computer Science, Healthcare Informatics, or a related field required. * Master's degree preferred. * 8+ years of direct experience with applications in a healthcare or Radiation Oncology or Radiology setting required. * Experience with business process improvement, system-to-system interfaces, troubleshooting, and application upgrades preferred. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Deep expertise across multiple enterprise applications and modules, including advanced configuration, workflow design, and end-to-end solution integration. * Skilled at managing and implementing change, particularly in quality improvement or process improvement initiatives. * Operate with high autonomy, set direction and practices, mentor others, and drive adoption across teams; translate strategy into executable roadmaps and measurable outcomes. * Excellent interpersonal, verbal and written communications skills to effectively work with various hospital departments, end users, senior leadership and IT department support teams. * Comfort with ambiguity, rigorous impact/risk analysis, and making clear trade-offs that balance speed, cost, risk, and quality. * Proficient in Microsoft Office applications and scheduling tools (e.g: Microsoft Project or Smartsheet). Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $127,700 - $141,600 At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff that offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster

This Principal IS (Information Systems) Application Analyst supports DFCI Information Services department systems and applications for the DFCI Radiation Oncology clinical department. The IS Principal Application Analyst will lead application deployment, configuration, system upgrades and maintenance for the many applications within the department. The role will continuously develop and implement process improvements that focus on optimizing operational efficiency, patient safety, and the quality of care. These functions are accomplished through participation in departmental projects with interdisciplinary teams that focus on workflow efficiency, clinical procedures, and applications training. Additionally, the IS Principal Application Analyst position requires a strong understanding of clinical workflows, excellent analytical and communication skills, and experience working with technical systems and interfaces. The Radiation Oncology Information Systems team works solely to support the complex and technologically advanced Radiation Oncology Department at Dana-Farber Cancer Institute and associated satellite and outreach sites. Incumbent will report to the Dana-Farber Cancer Institute Director, Technology Strategy and Solutions for Radiation Oncology in the Information Services (IS) department. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Application Duties + Conduct thorough evaluations of current software applications to assess functionality, performance, and user satisfaction. + Identify and document shortcomings or areas for improvement within existing applications to better meet organizational needs. + Serve as the top technical and functional subject-matter expert; resolve the highest-severity incidents, perform root cause analysis, and implement preventative controls and resiliency patterns. + Own enterprise-level application domains and cross-application architecture; define and steward standards for configuration, integrations, data, security, testing, and release management. Project Leadership and Collaboration + Translate business strategy into application roadmaps; partner with product owners and business leaders to prioritize portfolio and backlogs based on value, risk and feasibility. + Work closely with customers to define business needs and develop project work approach, scope and timeline to meet both system and operational objectives. + Participate in IS and clinical department projects, system upgrades and system enhancements utilizing standard project lifecycle tools and methodologies. Process Improvement + Lead and supports process improvement and new technology initiatives + Continual evaluation of existing workflows to identify inefficiencies and areas of improvement. + Explores external vendors and internal resources for improvement opportunities surrounding clinical department applications, and operational support. + Define and track KPIs/OKRs for application performance, reliability, and adoption; champion continuous improvement and post-implementation value realization. Training Duties + Collaborate to design and implement training and professional development activities so that work is conducted in thoughtful planned manner + Triage and prioritize training requests and recommend appropriate instructional methods such as individual or group instruction, lectures, online learning, hands-on workshop, or printed materials. + Serve as Administrator for online learning management system (e.g. HealthStream). May include managing accounts, creating and maintaining online courses and curricula, running and analyzing reports, and leading troubleshooting when necessary. Vendor and Stakeholder Management + Manage vendor relationships for critical platforms; evaluate solutions, influence vendor roadmaps, oversee escalations, and ensure contractual SLAs and support models meet business needs. + Align support efforts with organizational IT and clinical operations. Supervisory Responsibility: + May indirectly provide leadership and guidance to less seasoned and new staff as well as oversee resources on project work. + Bachelor's degree in Information Systems, Computer Science, Healthcare Informatics, or a related field required. + Master's degree preferred. + 8+ years of direct experience with applications in a healthcare or Radiation Oncology or Radiology setting required. + Experience with business process improvement, system-to-system interfaces, troubleshooting, and application upgrades preferred. **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Deep expertise across multiple enterprise applications and modules, including advanced configuration, workflow design, and end-to-end solution integration. + Skilled at managing and implementing change, particularly in quality improvement or process improvement initiatives. + Operate with high autonomy, set direction and practices, mentor others, and drive adoption across teams; translate strategy into executable roadmaps and measurable outcomes. + Excellent interpersonal, verbal and written communications skills to effectively work with various hospital departments, end users, senior leadership and IT department support teams. + Comfort with ambiguity, rigorous impact/risk analysis, and making clear trade-offs that balance speed, cost, risk, and quality. + Proficient in Microsoft Office applications and scheduling tools (e.g: Microsoft Project or Smartsheet). **Pay Transparency Statement** The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $127,700 - $141,600 At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff that offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEOC Poster**

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Exempt Hiring Range: $64,084.80 - $115,336.00 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8-5 Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 5452 RI and Charge Capture This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Serves as a Charge Generation Tracker (CGT) and regulatory gatekeeper to ensure compliance with coding and billing guidelines. Reviews all assigned edits within prescribed timeframe and routes to appropriate owner for resolution. Provides regulatory (coding and billing) support to clinical charge capture specialists to address CGT, coding, charge capture and billing questions. Acts as primary resource for providers, clinical and administrative staff for coding questions and research related to revenue enhancement and correct coding. I. Major Responsibilities: 1. Serves as a gatekeeper to ensure that regular and annual CGT updates compliant with third party regulatory and coding billing guidelines and reflect clinical practice. 2. Collaborates with clinical / ancillary departments to facilitate proper use of CGT files as well as synchronization of preference lists and orders in IT applications. 3. Ensures system wide compliance with federal, state and local regulations with regard to charge codes and related information in the CGT. 4. Ensures standardized CGT request processes are followed. 5. Reviews all assigned edits within prescribed timeframe and routes to appropriate owner for resolution. 6. Provides support and guidance to clinical and RI / Charge Capture staff to resolve outstanding edits. 7. Monitors daily edits reports and alerts clinical departments of delinquencies. 8. Provides regulatory (coding and billing) support to clinical charge capture specialists to address CGT, coding, charge capture and billing questions. 9. Utilizes subject matter knowledge to support proper interpretation and analysis of performance report(s). 10. Utilizes reporting and data analysis in combination with standard benchmarks and criteria to identify and follow-up on potential revenue integrity issues. 11. Ensures the CGT structure supports effective capture of all chargeable services based on a thorough knowledge of the regulatory requirements, IT applications and charge capture processes. 12. Provides subject matter knowledge related to the CGT for clinical departments, revenue cycle team, finance, compliance and administrative staff. 13. Provides accurate feedback and documentation to support educational needs. 14. Develops and conducts educational courses and seminars focusing on professional documentation, coding and billing for physicians, clinicians, administrative staff and Professional Billing Central Billing Office (PBCBO) staff. 15. Develops training programs and supporting materials relative to physician coding and billing guidelines and protocols to ensure that specific areas of need are addressed and that all materials comply with applicable rules and regulations. 16. Participates in PBCBO staff training on coding and billing guidelines. 17. Monitors CMS and applicable third party coding and billing publications, and abstracts key information relative to established coding and billing policies and procedures for distribution to UMMMG stakeholders (clinical, administrative, compliance, PFS, finance). 18. Researches third party coding and billing guidelines and ensures timely and accurate compliance with federal, state, local payer requirements as well as UMMMG contracts specific to charging, coding, bundling and unbundling, modifier reporting requirements. 19. Leads annual review process by providing updates regarding CPT, CMS regulatory updates, professional society publications (e.g., ASA) for clinical, administrative, compliance, revenue cycle, and finance. 20. Performs quality audits and reviews of focused patient accounts to identify improvement opportunities in clinical documentation, charge capture and coding. 21. Provides audit feedback to key clinical and revenue cycle stakeholders for continuous improvement. 22. Monitors downtime forms for each billing area. 23. Collaborates with clinical charge capture analyst to ensure that downtime procedure is maintained. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. Associate's degree. 2. Certification in Professional Coding. (CPC) Certified Professional Coder. 3. EPIC Credentialed in Ambulatory within 12 months of hire date. Experience/Skills: Required: 1. Three to five (3-5) years of work experience related to professional billing and coding. 2. Knowledge of industry standard practices, including CPT / HCPCS codes and third-party reimbursement policies. 3. Knowledge of coding and billing requirements based on third party publications, including Blue Shield, Medicare, Medicaid, commercial insurers and HMOs / PPOs. 4. Strong interpersonal and communication skills required. Ability to speak and present in front of groups required. 5. Detail oriented, strong analytical skills with the ability to multi task and prioritize required. 6. A working knowledge of Microsoft Office applications, ability to develop reports and create presentations. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. Travel required based on business need from campus to campus All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

This is a remote position but will require the candidate to come onsite as needed (once a month on an average). Candidate must be within 100 miles of Columbus or willing to relocate after hire. Candidate must have prior experience writing & supporting integrations, complex reports & configuration changes. Workday HCM knowledge is preferred or other areas in Workday such as Finance or Supply Chain. ERP system experience preferred (SAP, Peoplesoft or similar) in a technical position. Summary: Analyses business needs, defines requirements, develops solutions, implements, manages, and supports systems. Ability to work flexible schedules to meet job requirements; requires 24/7 on call after-hours support. Job Description: Essential Functions: Carries out systems analysis and provides support for complex medium to large systems across several departments. Manipulates, mines, and analyzes large, complex datasets. Creates and maintains high quality system, report, and interface test scripts.Tests and debugs systems to ensure they are functioning properly. coordinates user acceptance testing. Serves as a customer liaison for assigned business areas and provides technical support and troubleshooting for systems issues. Documents system design, testing, and maintenance procedures for future reference. Assures data integrity and system survivability by developing and maintaining Disaster Recovery plans for assigned systems. Collaborates with other IT professionals to integrate new systems with existing ones. Performs system updates, patches, service releases, and upgrades as needed. Evaluates and recommends new technologies to improve system efficiency and performance. Education Requirement: Bachelor's degree or equivalent experience, required. Licensure Requirement: (not specified) Certifications: ITIL certification or training, preferred. Skills: Strong skills in SQL programming, relational database management, reporting software tools and MS Excel, preferred. Strong skills in data management systems and extensive spreadsheet, database and presentation graphics knowledge are preferred. Advanced knowledge in Microsoft Office (Word, Excel, PowerPoint, Visio and Project) required. Excellent communication and organizational skills to effectively interact with external contacts, administrators, medical staff, and employees at all levels. Strong attention to detail and demonstrated problem solving skills. Ability to quickly learn, adapt and work with new applications or tools. Able to be a visionary and see the larger picture. Experience: 5 years of combined experience providing information technology support, or equivalent education, required. Experience in a healthcare environment, required. Business and financial experience, preferred. Physical Requirements: OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Standing, Walking FREQUENTLY: Decision Making CONTINUOUSLY: Audible speech, Color vision, Computer skills, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting Additional Physical Requirements performed but not listed above: Position requires ability to talk, listen and type. Position requires the ability to interact effectively with customers and information systems personnel across the organization. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Do you love solving problems, finding patterns in data, and turning insights into action? We're looking for an Application Analyst who's ready to drive real change across our IT service landscape. In this role, you'll blend technical curiosity with process improvement skills to strengthen how we manage Major Incidents, Problem Management, and Vendor performance. You'll be the go-to person for uncovering insights - building sleek, data-driven dashboards in Tableau, Power BI, or ServiceNow Platform Analytics that help leaders make smarter, faster decisions. You'll also take a leading role in our Problem Management process, preparing for our high-visibility Service Forum, where senior leaders review major incidents, document lessons learned, and shape new initiatives that drive continuous improvement. This role is perfect for someone who enjoys working across teams, connecting data with strategy, and using technology to make IT services stronger, faster, and smarter. If you're passionate about process excellence, analytics, and making an impact that gets noticed - we'd love to meet you. Qualifications Knowledge, Skills and Abilities * Support process improvement initiatives across core ITIL processes, including Major Incident Management, Problem Management, and Vendor Management, to enhance operational efficiency and service quality. * Lead and coordinate the Problem Management function, ensuring effective root cause analysis, documentation of lessons learned, and tracking of corrective actions. * Prepare materials, data insights, and summaries for the Service Forum, a senior leadership meeting focused on reviewing Major Incidents, lessons learned, and improvement opportunities. * Facilitate the demand intake process by capturing new initiatives and ensuring proper documentation, prioritization, and alignment with business goals. * Design, build, and maintain interactive dashboards and reports using Tableau, Power BI, or ServiceNow Performance Analytics to provide visibility into key IT service metrics and trends. * Analyze incident and problem data to identify patterns, recurring issues, and opportunities for proactive improvements. * Collaborate with cross-functional teams, including IT Operations, Application Support, and Vendor Management, to ensure accurate data collection and consistent process execution. * Monitor and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for ITIL processes, highlighting performance insights and improvement recommendations. * Maintain up-to-date documentation for ITIL processes, governance materials, and dashboards to ensure alignment with compliance and audit requirements. * Act as a subject matter expert (SME) for analytics within IT Service Management, promoting data-driven decision-making and continuous improvement practices. * Ability to document workflows and business processes. Education Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Related IT experience, ideally in healthcare IT environment 0-1 year required * Strong interpersonal skills to effectively communicate with both technical and non-technical staff. * Problem-solving skills. * Knowledge of Microsoft Office 365, Tableau, Power BI, ServiceNow and other popular office productivity solutions. Additional Job Details (if applicable) Working Model * Hybrid with onsite required * Candidate must be flexible for weekly or monthly business needs * M-F ET business hours required * On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. * Teams video is required and must be accessed using MGB-provided equipment. Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $61,609.60 - $88,004.80/Annual Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Leads the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Also responsible for managing several concurrent projects or initiatives related to the application and its end user. Essential Functions-Leads the discussion of business requirements and coordinates the translation of those business requirements into functional specifications for the software application. * Offers recommendations for improvements in data collection, workflow, or other processes when possible. * Works closely with the application's vendor or developer to communicate the functional specifications, providing details to improve understanding. * Develops test plans and performs related software quality assurance tasks. * Designs the training curriculum for the software's user community. * Leads the development of end user documentation. * Provides ongoing support of the software applications by identifying and resolving issues, often as the point of escalation for more complex issues. Qualifications Education Bachelor's Degree Information Systems preferred Can this role accept experience in lieu of a degree? Yes Experience experience in the development, support or operation of software applications, preferably in a healthcare setting 5-7 years required Knowledge, Skills and Abilities * Experience with the development, support, or operation of software applications in a healthcare setting. * Knowledge of the workflows and operations supported by the software application(s). * Strong oral and written communication skills. * Demonstrated analytic and problem-solving skills. * Strong interpersonal skills to effectively communicate with both technical and non-technical staff. * Knowledge of Microsoft Office 365 and other popular office productivity solutions. Additional Job Details (if applicable) * M-F Eastern Business Hours required * Hybrid Onsite Flexible working model required weekly includes onsite in office (1-2 days per week weekly, must be flexible for business needs) * Remote working days require stable, secure, quiet, compliant working station Remote Type Hybrid Work Location 100 Blossom Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $92,102.40 - $134,056.00/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Opportunity The Business Analyst will join the Mass General Brigham Digital, Enterprise Analytics Team which will be responsible for assisting with business intelligence initiatives, to help our end users access and analyze data from a data warehouse, data mart, OLAP source or operational systems. This position will also assist in developing the business and technical requirements, planning, rollout, and support of the front-end reporting tools used throughout the organization. Additionally, the business analyst will act as the gatekeeper for all requests from stakeholders and be a key resource when validating development efforts before they go to production. The work is rapidly evolving, and the Business Analyst must be able to operate in an agile manner and respond to significant change within Enterprise Analytics as teams evolve to the new strategic plans. The Business Analyst will report to the Analytics Manager for Enterprise Analytics Business Intelligence reporting. Qualifications Principal Duties and Responsibilities: Daily Intake Management * Triage incoming requests and issues from business customers. * Partners with stakeholders to identify, evaluate, and document requests. * Work with members of the organization to model and deliver data needed to support operations of the business. * Drive intake requests through lifecycle of data collection, evaluation, and approval * Act as a liaison between customers and internal Data and Analytic teams to assure accurate problem or request interpretation. Courteously obtain and convey concise problem information as needed to properly inform escalated issues and minimize re-work in hand-offs * Prepare, coordinate, and facilitate cross team meetings with site and Data and Analytic representation required to identify requirements and confirm scope of requests Daily Tier 1 Support/Access Management * Responsible for first level contact of support for data and analytic products and services including the Enterprise Data Warehouse, Data Lake, Tableau Dashboards, and other teams as defined * Provide a high degree of customer service * Responsible for providing a thoughtful initial assessment of all requests, resolving issues within their abilities quickly, and escalating in a timely manner when beyond their capabilities * Assist Data Access & Security Lead with the access request process for all data repositories within the ecosystem allowing for a centralized and coordinated process for all users, leading this workflow when necessary * Coordinate and track identity management and access maintenance procedures * Track progress of tickets and follows up with other support staff involved to ensure service requests and incidents are resolved and customer communication is complete * Continually grow general knowledge of company culture, systems, and applications to increase the ability to resolve requests on first contact Metric/Status Reporting * Develop and manage reports and dashboards, focusing on KPIs * Assist Data and Analytics teams and leadership with metric needs * Create presentations and status/project reports as needed * Monitor established SLA's and conducts follow ups as needed Knowledge Base Development * Document all useful or repetitive issue resolution or tips and tricks for use in the Center of Excellence * Work across the workstreams within the Data and Analytics Center of Excellence to support and build a knowledge base repository to help drive self-service and efficient problem resolution * Identify opportunities to enhance the user support knowledge base and/or create new user support aids, including FAQs, tip sheets, and trainings Other Responsibilities * Drive development, documentation, and process improvement efforts within team * Continuously evaluate the Data and Analytics intake approach to make process improvements, and ensure effective and efficient workflow is used to expedite evaluation of requests * Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration * Perform other duties as assigned Qualifications and Requirements * Bachelor's Degree Information Systems required or Bachelor's Degree Related Field of Study required * MGB can consider and review experience in lieu of a degree * 3-5 years' experience, preferably in healthcare data analytics * 2+ years' experience with analytics support, business intelligence or data warehouse environment and EPIC experience is preferred Skills Required * Data analysis skills, both qualitative and quantitative * Ability to communicate clearly and work well with business users to gather requirements * Experience in planning and leading cross team meetings, facilitation and presentation are required * Proficient in basic SQL is a plus * Knowledge of Cognos Analytics, Tableau, Power BI or other Business Intelligence tools preferred. * Project Management experience including tools such as Adobe Workfront, Service Now, Azure DevOps or other project organization tools a plus * Experience in business requirements gathering required * Experience in creating and executing test cases required * Pro-active, process-driven, with a strong focus on understanding and exceeding the expectations of the customer * Candidate should have an understanding of basic financial and business principles in healthcare setting * Epic Clarity experience a plus * A combination of education and experience may be substituted for requirements Skills For Success * Excellent written and verbal communication skills * Strong project management and organizational skills * Detail oriented and experienced in leading projects from initiation to completion * Attentive and intellectually curious, possessing the will and perseverance to aid and resolve issues * Comfortable organizing and leading discussions with a broad range of end-users and/or leadership * Experience with ITIL service desk functionality * Proficiency in Windows and MS Office 365, familiarity with ServiceNow, Collibra, or similar tools * Uses critical thinking to develop content e.g., PowerPoint, Metric Dashboards * Ability to work effectively in a complex and agile environment while remaining flexible and adaptable * High-energy, high-impact, team-oriented professional that builds strong working relationships Additional Job Details (if applicable) Working Model * Hybrid with onsite required * Candidate must be flexible for weekly or monthly business needs * M-F ET business hours required * On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. * Teams video is required and must be accessed using MGB-provided equipment. Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $73,798.40 - $107,400.80/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary This role contributes insights through financial modeling and business analysis. The role drives business outcomes by delivering data-driven recommendations and independently managing stakeholder needs. Essential Functions * Perform moderately complex operational and financial modeling, forecasts, and variance analyses. * Analyze market trends, internal performance data, and process metrics to support strategic planning. Prepare presentations for leadership review utilizing data visualization tools to support the presentation materials. * Collaborate across departments to understand financial needs, identify opportunities for enhancement, and implement solutions. * Contribute to dashboard development for leaders to readily evaluate and report information. * Assist in budget planning, monitoring, and reporting in alignment with hospital goals. * Develop business plans for new or existing programs, projects, and investments, and support the development of strategic and operational business plans. Conduct cost-benefit analyses and assess financial feasibility for new projects or initiatives. * Identify, recommend, and track operational improvements or cost-saving initiatives. * Present comprehensive reports highlighting key operational and financial metrics and trends to stakeholders. * Manage smaller projects or workstreams under guidance. Qualifications Education * Bachelor's Degree required in Finance, Business Administration or related field of study Experience * 2-3 years of experience required in healthcare revenue cycle analysis * Revenue cycle experience required * Epic experience required Knowledge, Skills and Abilities * Proficiency in Epic Slicer Dicer, Reporting Workbench and dashboard configuration required * Strong analytical, problem-solving, and communication skills. * Ability to collaborate effectively within a team environment. * Familiarity with project management. * Skilled in Excel, data visualization tools (e.g., Tableau, Power BI), and related systems. * Strong attention to detail. * Strong communication skills both written and oral. Additional Job Details (if applicable) Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $62,400.00 - $90,750.40/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Exempt Hiring Range: $64,084.80 - $115,336.00 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8-5 Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 5452 RI and Charge Capture This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Serves as a Charge Generation Tracker (CGT) and regulatory gatekeeper to ensure compliance with coding and billing guidelines. Reviews all assigned edits within prescribed timeframe and routes to appropriate owner for resolution. Provides regulatory (coding and billing) support to clinical charge capture specialists to address CGT, coding, charge capture and billing questions. Acts as primary resource for providers, clinical and administrative staff for coding questions and research related to revenue enhancement and correct coding. I. Major Responsibilities: 1. Serves as a gatekeeper to ensure that regular and annual CGT updates compliant with third party regulatory and coding billing guidelines and reflect clinical practice. 2. Collaborates with clinical / ancillary departments to facilitate proper use of CGT files as well as synchronization of preference lists and orders in IT applications. 3. Ensures system wide compliance with federal, state and local regulations with regard to charge codes and related information in the CGT. 4. Ensures standardized CGT request processes are followed. 5. Reviews all assigned edits within prescribed timeframe and routes to appropriate owner for resolution. 6. Provides support and guidance to clinical and RI / Charge Capture staff to resolve outstanding edits. 7. Monitors daily edits reports and alerts clinical departments of delinquencies. 8. Provides regulatory (coding and billing) support to clinical charge capture specialists to address CGT, coding, charge capture and billing questions. 9. Utilizes subject matter knowledge to support proper interpretation and analysis of performance report(s). 10. Utilizes reporting and data analysis in combination with standard benchmarks and criteria to identify and follow-up on potential revenue integrity issues. 11. Ensures the CGT structure supports effective capture of all chargeable services based on a thorough knowledge of the regulatory requirements, IT applications and charge capture processes. 12. Provides subject matter knowledge related to the CGT for clinical departments, revenue cycle team, finance, compliance and administrative staff. 13. Provides accurate feedback and documentation to support educational needs. 14. Develops and conducts educational courses and seminars focusing on professional documentation, coding and billing for physicians, clinicians, administrative staff and Professional Billing Central Billing Office (PBCBO) staff. 15. Develops training programs and supporting materials relative to physician coding and billing guidelines and protocols to ensure that specific areas of need are addressed and that all materials comply with applicable rules and regulations. 16. Participates in PBCBO staff training on coding and billing guidelines. 17. Monitors CMS and applicable third party coding and billing publications, and abstracts key information relative to established coding and billing policies and procedures for distribution to UMMMG stakeholders (clinical, administrative, compliance, PFS, finance). 18. Researches third party coding and billing guidelines and ensures timely and accurate compliance with federal, state, local payer requirements as well as UMMMG contracts specific to charging, coding, bundling and unbundling, modifier reporting requirements. 19. Leads annual review process by providing updates regarding CPT, CMS regulatory updates, professional society publications (e.g., ASA) for clinical, administrative, compliance, revenue cycle, and finance. 20. Performs quality audits and reviews of focused patient accounts to identify improvement opportunities in clinical documentation, charge capture and coding. 21. Provides audit feedback to key clinical and revenue cycle stakeholders for continuous improvement. 22. Monitors downtime forms for each billing area. 23. Collaborates with clinical charge capture analyst to ensure that downtime procedure is maintained. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. Associate's degree. 2. Certification in Professional Coding. (CPC) Certified Professional Coder. 3. EPIC Credentialed in Ambulatory within 12 months of hire date. Experience/Skills: Required: 1. Three to five (3-5) years of work experience related to professional billing and coding. 2. Knowledge of industry standard practices, including CPT / HCPCS codes and third-party reimbursement policies. 3. Knowledge of coding and billing requirements based on third party publications, including Blue Shield, Medicare, Medicaid, commercial insurers and HMOs / PPOs. 4. Strong interpersonal and communication skills required. Ability to speak and present in front of groups required. 5. Detail oriented, strong analytical skills with the ability to multi task and prioritize required. 6. A working knowledge of Microsoft Office applications, ability to develop reports and create presentations. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. **Based on business need, On-Site travel required between campuses** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

The Pharmacy Senior Business Analyst is a quantitative analytics professional who specializes in delivering actionable insights and analytics to business users, leveraging an enterprise analytics framework, infrastructure, and operating model. The Pharmacy Senior Business Analyst is responsible for independently delivering on multiple common tasks during a project on time and of high quality supporting clinical and operational areas, including but not limited to, infusion operations, quality and patient safety, finance, pharmacy supply chain, and research. **This position's work location is** **fully remote, occasionally on campus** **.** **T** **he selected candidate may only work remotely from a New England state (** **ME** **, VT, NH,** **MA** **,** **CT** **,** **RI** **).** Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + Responsible for working on multiple (2‐3) projects simultaneously, supporting multiple business stakeholders. + Collaborate with manager to identify high level business need, develop project charter, and consult with the business stakeholder to define scope. + Lead business requirements gathering. + Identify data source(s) and develop technical data design requirements. + Develop viz wireframes and leverage BI tools to craft visualizations and dashboards. + Write SQL queries to develop data sources. + Collaborate with internal teams and stakeholders for Quality Assurance and End User Acceptance Testing. + Contribute to development of analytic assets that can be used institute wide. + Conduct end-user training as necessary. + Share knowledge within COBA and train analysts on common tasks. + Address stakeholder feedback, concerns and aim to deliver a high‐level of customer service. Minimum Education: Bachelor's degree in science, technology, engineering, mathematics, or related field required. Minimum Experience: 5 years of relevant experience, with at least 3 years in healthcare, and at least 2 years of pharmacy experience. Tableau and Clarity Data model experience preferred. License/Certification/Registration: Tableau certification required within 6 months of hire. Willow certification required within 6 months of hire. **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Communicates in a professional manner with others inside and outside the department (i.e., staff, patients, providers, other institutions). + Works effectively as a member of a unit team and cross functional teams. + Has working knowledge of and is able to use all technology and software required to perform primary job functions. + Prioritizes and adapts to change; accepts additional responsibilities based on the changing needs of the work setting. + Resolves problems and escalates as appropriate. **Pay Transparency Statement** The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $98,600 - $112,500 At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEOC Poster**

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. The Business Intelligence Analyst is responsible for delivering high quality analytics and visualization solutions with minimal supervision, on time and aligned to business needs. The analyst will translate complex questions into actionable insights by leveraging an enterprise analytics framework, robust data infrastructure, and a consistent operating model. Depending on skills and career goals, the role will span business consulting and visualization, technical data design and analysis, or both. This position will initially focus on oncology and inpatient service areas associated with the Future Cancer Hospital program, including the clinical and operational transition of services. Key domains include inpatient mortality analytics, inpatient consult services, psychosocial services integration, and planning for new inpatient service lines (rehabilitation medicine and interventional pain management). Broader business areas supported may include Advance Care Planning, Supportive Oncology models of care and clinical operations. This position will work closely with the Program Manager in the Department of Supportive Oncology. **PRIMARY DUTIES AND RESPONSIBILITIES:** 1. Work on multiple (1-2) projects simultaneously, ideally supporting a single business stakeholder group 2. Collaborate with manager and business leaders to identify the high‑level business need, develop the project charter, and define scope and success criteria. 3. Lead or co‑lead business requirements gathering and documentation, including metric definitions and data validation rules. 4. Identify data source(s) and develop technical data design requirements, including data lineage and transformation logic. 5. Develop wireframes and leverage BI tools (e.g., Tableau) to craft fit for purpose visualizations and dashboards. 6. Write SQL to develop governed data sources and analytic datasets; contribute to data modeling and optimization as needed. 7. Collaborate with internal teams for QA, UAT, and production release; ensure accuracy, reliability, and usability of analytic assets. 8. Contribute to the development of reusable analytic assets, standardized metrics, and data models that can be used institute‑wide. **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Proficient with SQL and BI tools (e.g., Tableau). + Familiarity with Epic data (Clarity/Caboodle), inpatient workflows, and oncology/Advance Care Planning (ACP) data capture preferred. + Understanding of healthcare quality and operational metrics (mortality, length of stay (LOS), utilization, discharge disposition, hospice referrals, readmissions, consult volumes) preferred. + Ability to define and operationalize complex clinical metrics + Able to set appropriate expectations, present results, and communicate clearly in writing and verbally with supervisory oversight. + Strong interpersonal skills to effectively interact with clinicians, operations leaders, and technical teams across institutions. + Strong analytical, organizational, and time management skills; excellent attention to detail and accuracy. + Curious and motivated learner; comfortable iterating with stakeholders and working in ambiguous environments. + Preferred: experience with data quality assessment, basic statistical methods, and version control/collaboration tools. **MINIMUM JOB QUALIFICATIONS:** Minimum Education: Bachelor's degree in a STEM field required. Minimum Experience: + 1 year of experience or a Master's degree in a STEM field. + Tableau and Epic Clarity data model experience preferred. + Healthcare analytics experience (quality, inpatient operations, or oncology) preferred. License/Certification/Registration: Tableau certification required within 6 months of hire. **Pay Transparency Statement** The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $81,600 - $92,300 At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEOC Poster**

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. The Business Intelligence Analyst is responsible for delivering high quality analytics and visualization solutions with minimal supervision, on time and aligned to business needs. The analyst will translate complex questions into actionable insights by leveraging an enterprise analytics framework, robust data infrastructure, and a consistent operating model. Depending on skills and career goals, the role will span business consulting and visualization, technical data design and analysis, or both. This position will initially focus on oncology and inpatient service areas associated with the Future Cancer Hospital program, including the clinical and operational transition of services. Key domains include inpatient mortality analytics, inpatient consult services, psychosocial services integration, and planning for new inpatient service lines (rehabilitation medicine and interventional pain management). Broader business areas supported may include Advance Care Planning, Supportive Oncology models of care and clinical operations. This position will work closely with the Program Manager in the Department of Supportive Oncology. Responsibilities PRIMARY DUTIES AND RESPONSIBILITIES: Work on multiple (1-2) projects simultaneously, ideally supporting a single business stakeholder group Collaborate with manager and business leaders to identify the high‑level business need, develop the project charter, and define scope and success criteria. Lead or co‑lead business requirements gathering and documentation, including metric definitions and data validation rules. Identify data source(s) and develop technical data design requirements, including data lineage and transformation logic. Develop wireframes and leverage BI tools (e.g., Tableau) to craft fit for purpose visualizations and dashboards. Write SQL to develop governed data sources and analytic datasets; contribute to data modeling and optimization as needed. Collaborate with internal teams for QA, UAT, and production release; ensure accuracy, reliability, and usability of analytic assets. Contribute to the development of reusable analytic assets, standardized metrics, and data models that can be used institute‑wide. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Proficient with SQL and BI tools (e.g., Tableau). * Familiarity with Epic data (Clarity/Caboodle), inpatient workflows, and oncology/Advance Care Planning (ACP) data capture preferred. * Understanding of healthcare quality and operational metrics (mortality, length of stay (LOS), utilization, discharge disposition, hospice referrals, readmissions, consult volumes) preferred. * Ability to define and operationalize complex clinical metrics * Able to set appropriate expectations, present results, and communicate clearly in writing and verbally with supervisory oversight. * Strong interpersonal skills to effectively interact with clinicians, operations leaders, and technical teams across institutions. * Strong analytical, organizational, and time management skills; excellent attention to detail and accuracy. * Curious and motivated learner; comfortable iterating with stakeholders and working in ambiguous environments. * Preferred: experience with data quality assessment, basic statistical methods, and version control/collaboration tools. Qualifications MINIMUM JOB QUALIFICATIONS: Minimum Education: Bachelor's degree in a STEM field required. Minimum Experience: * 1 year of experience or a Master's degree in a STEM field. * Tableau and Epic Clarity data model experience preferred. * Healthcare analytics experience (quality, inpatient operations, or oncology) preferred. License/Certification/Registration: Tableau certification required within 6 months of hire. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $81,600 - $92,300 At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster

**This position's work location is fully remote with the ocassional time onsite as needed. The selected candidate may work remotely from Washington D.C. or any state in the U.S. (except Hawaii).** The Sr. Medicare Coverage Analyst (MCA) is responsible for reviewing clinical research protocols, Informed Consent Forms, Clinical Trial Agreements, and other relevant study-related documents to create a coverage analysis/billing guide. The coverage analysis indicates which medical procedures/services maybe 'Routine Cost' and billable to patient insurance and which should be billed to the study sponsor. The Medicare Coverage Analyst determines whether proposed clinical research studies are a Qualifying Clinical Trial as defined by the Medicare Clinical Trial Policy (NCD 310.1) and designates medical procedures/services based on relevant regulations and determinations. The Senior Medicare Coverage Analyst applies subject matter expertise to complex protocols and mentors/trains junior team member. **Salary Range and Benefits for Positions Approved for National Recruitment** + Base salary range: $77,500 - $90,400 per year. The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. + For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) Dana-Farber offers eligible full and part-time staff members benefits, including health and wellness benefits, retirement, and paid time off. A summary of benefits offered can be found at ************************************************ **Application Window** Dana-Farber will accept applications on an ongoing basis until a qualified candidate is identified or Dana-Farber closes the requisition. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + Mentors and trains junior MCA staff, provides second-level review of junior staff determinations + Creates coverage analysis grids for complex protocols + Serves as National and Local Coverage Determination (LCD and NCD) subject matter expert - disseminating changes to Medicare payor policy to other members of the MCA team + Triages and prioritizes coverage analysis workflow based on institutional need across disease centers - communicates MCA execution timelines to study teams and external stakeholders + Serves as the primary point of contact for urgent protocol amendments with budgetary and MCA impact, prioritizes and executes in narrow timelines + Independently interfaces with sponsors and sponsor representatives to resolve discrepancies in specific protocol assessments + Interfaces with study team and principal investigators prior to protocol submission to assist with MCA determinations/study design + Bachelor's Degree or RN Credential required + 5 years of Medicare coverage analysis experience required + Experience with research activity in an academic medical center + Experience working in clinical trials management system (CTMS) + CPT/DRG Coding experience preferred + Understanding of research activity in an academic medical center **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Understanding of research activity in an academic medical center + Knowledge of billing compliance and Medicare regulations/policy, applicable federal, state, and local laws, rules, regulations and policies and institutional policies and standard operating procedures + Knowledge of clinical research budgeting and the clinical trial life cycle: study start-up through study closure + Knowledge of clinical trials management system (CTMS) **Pay Transparency Statement** The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $77,500 - $90,400 At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEOC Poster**

This position's work location is fully remote with the ocassional time onsite as needed. The selected candidate may work remotely from Washington D.C. or any state in the U.S. (except Hawaii). The Sr. Medicare Coverage Analyst (MCA) is responsible for reviewing clinical research protocols, Informed Consent Forms, Clinical Trial Agreements, and other relevant study-related documents to create a coverage analysis/billing guide. The coverage analysis indicates which medical procedures/services maybe 'Routine Cost' and billable to patient insurance and which should be billed to the study sponsor. The Medicare Coverage Analyst determines whether proposed clinical research studies are a Qualifying Clinical Trial as defined by the Medicare Clinical Trial Policy (NCD 310.1) and designates medical procedures/services based on relevant regulations and determinations. The Senior Medicare Coverage Analyst applies subject matter expertise to complex protocols and mentors/trains junior team member. Salary Range and Benefits for Positions Approved for National Recruitment * Base salary range: $77,500 - $90,400 per year. The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. * For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) Dana-Farber offers eligible full and part-time staff members benefits, including health and wellness benefits, retirement, and paid time off. A summary of benefits offered can be found at ************************************************ Application Window Dana-Farber will accept applications on an ongoing basis until a qualified candidate is identified or Dana-Farber closes the requisition. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities * Mentors and trains junior MCA staff, provides second-level review of junior staff determinations * Creates coverage analysis grids for complex protocols * Serves as National and Local Coverage Determination (LCD and NCD) subject matter expert - disseminating changes to Medicare payor policy to other members of the MCA team * Triages and prioritizes coverage analysis workflow based on institutional need across disease centers - communicates MCA execution timelines to study teams and external stakeholders * Serves as the primary point of contact for urgent protocol amendments with budgetary and MCA impact, prioritizes and executes in narrow timelines * Independently interfaces with sponsors and sponsor representatives to resolve discrepancies in specific protocol assessments * Interfaces with study team and principal investigators prior to protocol submission to assist with MCA determinations/study design Qualifications * Bachelor's Degree or RN Credential required * 5 years of Medicare coverage analysis experience required * Experience with research activity in an academic medical center * Experience working in clinical trials management system (CTMS) * CPT/DRG Coding experience preferred * Understanding of research activity in an academic medical center KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Understanding of research activity in an academic medical center * Knowledge of billing compliance and Medicare regulations/policy, applicable federal, state, and local laws, rules, regulations and policies and institutional policies and standard operating procedures * Knowledge of clinical research budgeting and the clinical trial life cycle: study start-up through study closure * Knowledge of clinical trials management system (CTMS) Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $77,500 - $90,400 At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster

HIM EHR Analyst who will also support third party applications. The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as technical liaison and broker of services with various vendors. The Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel. The Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals. This analyst will focus on HIM EHR and supporting applications. This includes HIM Coding applications and HIM DMS applications. Position: Application Analyst II Department: Revenue Business Systems Schedule: Full Time JOB REQUIREMENTS EDUCATION: Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred. EXPERIENCE: Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems. KNOWLEDGE AND SKILLS: * Knowledge of the assigned business area's products and processes. * Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business. * Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment. * Strong written communication skills, including project documentation and technical writing. * Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization * Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans. * Ability to solve problems often spanning multiple environments in a business area. * Understanding of how IT affects an organization and ability to link it to redesigned business process * Ability to be a team player; flexible, friendly, congenial, and enthusiastic. * Proficiency in Microsoft Office products. Epic Analysts: Upon hiring, successful completion of Epic's certification program must be completed within 6 weeks of taking the last class for the supported application. Additional experience desired: * Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change. * Experience in the strategic use of technology in managing and growing a business. * Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors. HL7 knowledge is a plus Compensation Range: $66,500.00- $96,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Applications Analyst II with Epic Resolute Professional Billing (PB), Epic Resolute Hospital Billing (HB), Epic Resolute HB/PB Claims or other relevant Epic certification is preferred. Previous experience and knowledge of billing or related revenue cycle workflows is a plus. The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as technical liaison and broker of services with various vendors. The Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel. The Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals. Position: Epic Resolute Application Analyst II Department: Revenue Business Systems Schedule: Full Time JOB REQUIREMENTS EDUCATION: * Bachelor's degree preferred. EXPERIENCE: * Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or * Business unit experience that includes working closely with IT in the development and implementation of systems. KNOWLEDGE AND SKILLS: * Knowledge of the assigned business area's products and processes. * Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business. * Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment. * Strong written communication skills, including project documentation and technical writing. * Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization * Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans. * Ability to solve problems often spanning multiple environments in a business area. * Understanding of how IT affects an organization and ability to link it to redesigned business process * Ability to be a team player; flexible, friendly, congenial, and enthusiastic. * Proficiency in Microsoft Office products. Epic Analysts: * Upon hiring, successful completion of Epic's certification program must be completed within 6 weeks of taking the last class for the supported application. * Additional experience desired: * Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change. * Experience in the strategic use of technology in managing and growing a business. * Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors. HL7 knowledge is a plus Compensation Range: $66,500.00- $96,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies.The Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as technical liaison and broker of services with various vendors. The Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel.The Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals. Position: Epic Application Analyst II Department: EHR Schedule: Full Time Epic Analysts: Upon hiring, successful completion of Epic's certification program must be completed within 6 weeks of taking the last class for the supported application. Primary Job Responsibilities Epic Mobile Applications (Haiku, Canto) * Design, build, and test Epic's mobile applications to support clinical workflows * Collaborate with clinical and operational stakeholders to gather requirements and translate them into functional specifications * Provide ongoing maintenance, including upgrades, patches, and troubleshooting of application issues * Develop and maintain detailed documentation for configuration decisions, workflows, and training materials Dragon Medical One Integration * Design and implement integration strategies between Epic's mobile applications and DMO * Collaborate with Nuance representatives to ensure smooth integration and address any technical challenges * Upgrade Coordination: Plan and oversee the upgrade processes for DMO, ensuring minimal disruption to end-users * PowerMic Configuration: deploy PowerMic in coordination with devices team * Integration Support: Provide technical support for DMO integrations with Epic and other third-party systems, addressing any challenges and ensuring seamless data flow and functionality Desktop Peripheral Devices Administrator * Establish ownership across EHR and IT teams for devices associated with hospital business and clinical functions * Develop and maintain testing strategies, process and execution for devices * Own troubleshooting, updates and best practice configuration standards * Maintains vendor relations * Coordinates floor support of devices with Field Services teams * Integrates with other Epic teams for top quality support Epic Printing Administrator * Develops understanding of all Epic printing workflows * Coordinate configuration and troubleshooting across Epic application and Infrastructure teams * Technical Dress Rehearsal (TDR) main resource for planning and execution Business Continuity (BCA) Lead * Understands technical and Epic understanding for successful BCA machine implementation * Manages BCA Configuration tool, working with application teams to ensure build integrity * Owns troubleshooting and ongoing maintenance using BCA System Pulse and other tools JOB REQUIREMENTS: EDUCATION: * Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred. EXPERIENCE: * Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems. * Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change is preferred. * Experience in the strategic use of technology in managing and growing a business is preferred. * Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors. HL7 knowledge is a plus is preferred. KNOWLEDGE AND SKILLS: * Knowledge of the assigned business area's products and processes. * Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business. * Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment. * Strong written communication skills, including project documentation and technical writing. * Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization * Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans. * Ability to solve problems often spanning multiple environments in a business area. * Understanding of how IT affects an organization and ability to link it to redesigned business process * Ability to be a team player; flexible, friendly, congenial, and enthusiastic. * Proficiency in Microsoft Office products. Compensation Range: $66,500.00- $96,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Division of Pharmacoepidemiology and Pharmacoeconomics at Brigham and Women's Hospital and Harvard Medical School was created to facilitate a wide range of activities related to the use and outcomes of medications. Its mission is to bring together the various specialties of medicine, epidemiology, biostatistics, health services research, and the social sciences to evaluate the effectiveness of existing and new prescription drugs in relation to their risks and costs; to study how medications are used by physicians and patients; and to develop methods to optimize prescription drug use. The Senior programmer/analyst will support this mission, working with a tight-knit, helpful, dedicated group of friendly people including 30 Harvard Medical School faculty and 80 support members. The Senior Programmer/Analyst will join a group of 9 experienced analysts. The Division's research is particularly focused on the use of large, administrative healthcare databases, such as health insurance claims and electronic health records, but may also be based on surveys and randomized trials. 1. Support faculty and other research staff with the creation of analytic data files and the conduct of statistical analyses. 2. Responsible for loading, validating, documenting, managing, and analyzing data for both internal and collaborative research projects. 3. Responsible for assisting with data storage and management issues around both new and ongoing projects within the Division. 4. Responsible for working with other research staff within the Division to help specify appropriate analytical data files for the research question under investigation. 5. Responsible for creating and carefully documenting all derived analytical data files so that they can be understood and used by other members of the research team. 6. Participate in monthly programmer team meetings 7. Mentor junior programmers/analysts Qualifications Education Bachelor's Degree Analysis required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Experience in data analysis 5-7 years required Knowledge, Skills and Abilities * Proficiency with SAS; additional R skills are a plus * Experience with health care claims data required * Strong proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint. * Ability to communicate complex workflows and data to a variety of audiences. * Project management skills and/or experience are a plus. * Knowledge and application of statistical analyses including variance analysis and statistical significant preferred. * Healthcare knowledge, particularly as it pertains to electronic medical record data, is preferred but not required. Additional Job Details (if applicable) Physical Requirements * Standing Occasionally (3-33%) * Walking Occasionally (3-33%) * Sitting Constantly (67-100%) * Lifting Occasionally (3-33%) 20lbs - 35lbs * Carrying Occasionally (3-33%) 20lbs - 35lbs * Pushing Rarely (Less than 2%) * Pulling Rarely (Less than 2%) * Climbing Rarely (Less than 2%) * Balancing Occasionally (3-33%) * Stooping Occasionally (3-33%) * Kneeling Rarely (Less than 2%) * Crouching Rarely (Less than 2%) * Crawling Rarely (Less than 2%) * Reaching Occasionally (3-33%) * Gross Manipulation (Handling) Constantly (67-100%) * Fine Manipulation (Fingering) Frequently (34-66%) * Feeling Constantly (67-100%) * Foot Use Rarely (Less than 2%) * Vision - Far Constantly (67-100%) * Vision - Near Constantly (67-100%) * Talking Constantly (67-100%) * Hearing Constantly (67-100%) Remote Type Remote Work Location 1620 Tremont Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $78,000.00 - $113,453.60/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.