Applications Analyst jobs at Boston Medical Center - 28 jobs

The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as technical liaison and broker of services with various vendors. The Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel. The Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals. Position: Applications Analyst II Department: EHR Schedule: Full Time JOB REQUIREMENTS EDUCATION: Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred. EXPERIENCE: Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems. KNOWLEDGE AND SKILLS: Knowledge of the assigned business area's products and processes. Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business. Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment. Strong written communication skills, including project documentation and technical writing. Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans. Ability to solve problems often spanning multiple environments in a business area. Understanding of how IT affects an organization and ability to link it to redesigned business process Ability to be a team player; flexible, friendly, congenial, and enthusiastic. Proficiency in Microsoft Office products. Epic Analysts: If no active Epic certification for supported application - Upon hiring, successful completion of Epic's proficiency program must be completed within 6 weeks of taking the last class for the supported application. Additional experience desired: Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change. Active Certification in Epic Optime and Anesthesia Experience in the strategic use of technology in managing and growing a business. Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors. HL7 knowledge is a plus Compensation Range: $66,500.00- $96,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Responsible for improving experience with the EHR and associated clinical IT systems. Will be a leader and change agent, working closely with leaders and clinicians to understand their users' work flows and needs. Responsible for analyzing, developing, documenting, and tracking clinical content. Develop and oversee the completion of project plans and schedules, and track the progress of content development and build, including remediation efforts, enhancement, and demand projects. Essential Functions * Maintains awareness of existing and emerging technology, regulatory, and market factors and assists in the development of the clinical IT strategy. * Serves as a key clinical promoter for major information technology projects within their purview. * Acts as an advocate for the protection of patient privacy and the security of protected health information. * Manages content development and helps to inform build activities between and among work groups. * Leads assigned work groups and facilitates interactions and communication to arrive at solutions for content development and management. * Provides coordination and direction to complete the assigned clinical content tasks, produce the required deliverables, track and resolve issues, and meet the relevant project milestones according to the established timeline. * Formulate recommendations as appropriate based on the results of the analysis. * Facilitates training sessions and workshops for clinical staff to promote quality standards and leading practices. Qualifications Education Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred PharmD or equivalent required Can this role accept experience in lieu of a degree? No Experience Experience in clinical informatics 5-7 years required Knowledge, Skills and Abilities * Authority-level knowledge of clinical operations and related business processes. * Excellent leadership and supervisory skills. * Excellent problem solving and organizational skills. * Proficient with standard office technologies and software. * Results-oriented ability to focus on solutions for relevant, concrete issues. * Strategic and able to quickly understand and discuss situations and challenges. * Direct and open communication is able to be concise, articulate, and able to communicate effectively orally and written. Additional Job Details (if applicable) * M-F Eastern Business Hours required * Hybrid onsite Flexible working model required weekly includes onsite in office (number of days weekly can vary, must be flexible for business needs) * 1-2 onsite days per week * Remote working days require stable, secure, quiet, compliant working station Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $115,398.40 - $167,845.60/Annual Grade 8 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Exempt Hiring Range: $64,084.80 - $115,336.00 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8-5 Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 5452 RI and Charge Capture This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Serves as a Charge Generation Tracker (CGT) and regulatory gatekeeper to ensure compliance with coding and billing guidelines. Reviews all assigned edits within prescribed timeframe and routes to appropriate owner for resolution. Provides regulatory (coding and billing) support to clinical charge capture specialists to address CGT, coding, charge capture and billing questions. Acts as primary resource for providers, clinical and administrative staff for coding questions and research related to revenue enhancement and correct coding. I. Major Responsibilities: 1. Serves as a gatekeeper to ensure that regular and annual CGT updates compliant with third party regulatory and coding billing guidelines and reflect clinical practice. 2. Collaborates with clinical / ancillary departments to facilitate proper use of CGT files as well as synchronization of preference lists and orders in IT applications. 3. Ensures system wide compliance with federal, state and local regulations with regard to charge codes and related information in the CGT. 4. Ensures standardized CGT request processes are followed. 5. Reviews all assigned edits within prescribed timeframe and routes to appropriate owner for resolution. 6. Provides support and guidance to clinical and RI / Charge Capture staff to resolve outstanding edits. 7. Monitors daily edits reports and alerts clinical departments of delinquencies. 8. Provides regulatory (coding and billing) support to clinical charge capture specialists to address CGT, coding, charge capture and billing questions. 9. Utilizes subject matter knowledge to support proper interpretation and analysis of performance report(s). 10. Utilizes reporting and data analysis in combination with standard benchmarks and criteria to identify and follow-up on potential revenue integrity issues. 11. Ensures the CGT structure supports effective capture of all chargeable services based on a thorough knowledge of the regulatory requirements, IT applications and charge capture processes. 12. Provides subject matter knowledge related to the CGT for clinical departments, revenue cycle team, finance, compliance and administrative staff. 13. Provides accurate feedback and documentation to support educational needs. 14. Develops and conducts educational courses and seminars focusing on professional documentation, coding and billing for physicians, clinicians, administrative staff and Professional Billing Central Billing Office (PBCBO) staff. 15. Develops training programs and supporting materials relative to physician coding and billing guidelines and protocols to ensure that specific areas of need are addressed and that all materials comply with applicable rules and regulations. 16. Participates in PBCBO staff training on coding and billing guidelines. 17. Monitors CMS and applicable third party coding and billing publications, and abstracts key information relative to established coding and billing policies and procedures for distribution to UMMMG stakeholders (clinical, administrative, compliance, PFS, finance). 18. Researches third party coding and billing guidelines and ensures timely and accurate compliance with federal, state, local payer requirements as well as UMMMG contracts specific to charging, coding, bundling and unbundling, modifier reporting requirements. 19. Leads annual review process by providing updates regarding CPT, CMS regulatory updates, professional society publications (e.g., ASA) for clinical, administrative, compliance, revenue cycle, and finance. 20. Performs quality audits and reviews of focused patient accounts to identify improvement opportunities in clinical documentation, charge capture and coding. 21. Provides audit feedback to key clinical and revenue cycle stakeholders for continuous improvement. 22. Monitors downtime forms for each billing area. 23. Collaborates with clinical charge capture analyst to ensure that downtime procedure is maintained. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. Associate's degree. 2. Certification in Professional Coding. (CPC) Certified Professional Coder. 3. EPIC Credentialed in Ambulatory within 12 months of hire date. Experience/Skills: Required: 1. Three to five (3-5) years of work experience related to professional billing and coding. 2. Knowledge of industry standard practices, including CPT / HCPCS codes and third-party reimbursement policies. 3. Knowledge of coding and billing requirements based on third party publications, including Blue Shield, Medicare, Medicaid, commercial insurers and HMOs / PPOs. 4. Strong interpersonal and communication skills required. Ability to speak and present in front of groups required. 5. Detail oriented, strong analytical skills with the ability to multi task and prioritize required. 6. A working knowledge of Microsoft Office applications, ability to develop reports and create presentations. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. **Travel required based on business need from campus to campus** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The CMMS Application Analyst II is a part of the MGB Biomedical Engineering department's Systems division. Working under the direction of the Systems Manager, maintains the department's computerized equipment maintenance management system (CMMS) in accordance with departmental policies and practices, assuring data quality and integrity, and use of terminology, nomenclature, and data entry standards. Performs data input and data maintenance on a regular basis through additions and modifications to database records, ensuring conformance to change management practices. Monitors, assesses, and audits data entry tasks by others, and works with management and/or front-line staff to resolve issues identified with any data sets. Performs continuous monitoring of existing data sets through random audits, exception reporting, and other types of analysis. Develops and/or runs reports and SQL queries of potentially moderate complexity at the request of department management on an as-needed or scheduled basis. Provides basic training and support to system users. Creates and maintains system user profiles and manages user access rights. Investigates technical issues and works with the system vendor as necessary to resolve. Performs front-end system configuration tasks to support use of the CMMS system and to improve or enhance system workflows, security, and usability. Completes billing duties for technical support services. Qualifications Education Bachelor's Degree required Experience * Experience in the development, support or operation of software applications 2-3 years required * Experience in Healthcare strongly preferred Knowledge, Skills and Abilities * Strong oral and written communication skills. * Strong interpersonal skills to effectively communicate with both technical and non-technical staff. * Demonstrated analytic and problem-solving skills. * Ability to learn quickly. * Knowledge of Microsoft Office 365 and other popular office productivity solutions. Additional Job Details (if applicable) Physical Requirements * Standing Occasionally (3-33%) * Walking Occasionally (3-33%) * Sitting Constantly (67-100%) * Lifting Occasionally (3-33%) 20lbs - 35lbs * Carrying Occasionally (3-33%) 20lbs - 35lbs * Pushing Rarely (Less than 2%) * Pulling Rarely (Less than 2%) * Climbing Rarely (Less than 2%) * Balancing Occasionally (3-33%) * Stooping Occasionally (3-33%) * Kneeling Rarely (Less than 2%) * Crouching Rarely (Less than 2%) * Crawling Rarely (Less than 2%) * Reaching Occasionally (3-33%) * Gross Manipulation (Handling) Constantly (67-100%) * Fine Manipulation (Fingering) Frequently (34-66%) * Feeling Constantly (67-100%) * Foot Use Rarely (Less than 2%) * Vision - Far Constantly (67-100%) * Vision - Near Constantly (67-100%) * Talking Constantly (67-100%) * Hearing Constantly (67-100%) Remote Type Hybrid Work Location 55 Fruit Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $73,798.40 - $107,400.80/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. replacing employee that resigned from the department Job Summary The Application Analyst I in the MGB Biomedical Engineering department is responsible for front line support and maintenance of the department's clinical IT systems including but not limited to Biomedical Device Integration (BMDI), GE MUSE EKG management, OBIX fetal monitoring, data interfaces for medical device systems, and general network connectivity for supported medical devices. The Analyst is the first-responder for biomedical systems issues at various MGB sites and provides at-the-elbow support within the hospital for clinicians and other users of supported systems. The Analyst works individually and in team settings with IT Hardware Technicians, Clinical Engineers, Software Developers, and System Administrators to assist with projects and maintenance tasks. This includes but is not limited to systems testing, upgrades, interface enhancements, and training end users and biomedical support staff. The position is primarily onsite at one of MGB's Academic Medical Centers and participates in departmental on-call support coverage as needed. Qualifications Education Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Related IT experience, ideally in healthcare IT environment 0-1 year required Knowledge, Skills and Abilities - Experience in the development, support, or operation of software applications, preferably in a healthcare setting. - Ability to document workflows and business processes. - Strong interpersonal skills to effectively communicate with both technical and non-technical staff. - Problem-solving skills. - Knowledge of Microsoft Office 365 and other popular office productivity solutions. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location 55 Fruit Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $61,609.60 - $88,004.80/Annual Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Do you love solving problems, finding patterns in data, and turning insights into action? We're looking for an Application Analyst who's ready to drive real change across our IT service landscape. In this role, you'll blend technical curiosity with process improvement skills to strengthen how we manage Major Incidents, Problem Management, and Vendor performance. You'll be the go-to person for uncovering insights - building sleek, data-driven dashboards in Tableau, Power BI, or ServiceNow Platform Analytics that help leaders make smarter, faster decisions. You'll also take a leading role in our Problem Management process, preparing for our high-visibility Service Forum, where senior leaders review major incidents, document lessons learned, and shape new initiatives that drive continuous improvement. This role is perfect for someone who enjoys working across teams, connecting data with strategy, and using technology to make IT services stronger, faster, and smarter. If you're passionate about process excellence, analytics, and making an impact that gets noticed - we'd love to meet you. Qualifications Knowledge, Skills and Abilities * Support process improvement initiatives across core ITIL processes, including Major Incident Management, Problem Management, and Vendor Management, to enhance operational efficiency and service quality. * Lead and coordinate the Problem Management function, ensuring effective root cause analysis, documentation of lessons learned, and tracking of corrective actions. * Prepare materials, data insights, and summaries for the Service Forum, a senior leadership meeting focused on reviewing Major Incidents, lessons learned, and improvement opportunities. * Facilitate the demand intake process by capturing new initiatives and ensuring proper documentation, prioritization, and alignment with business goals. * Design, build, and maintain interactive dashboards and reports using Tableau, Power BI, or ServiceNow Performance Analytics to provide visibility into key IT service metrics and trends. * Analyze incident and problem data to identify patterns, recurring issues, and opportunities for proactive improvements. * Collaborate with cross-functional teams, including IT Operations, Application Support, and Vendor Management, to ensure accurate data collection and consistent process execution. * Monitor and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for ITIL processes, highlighting performance insights and improvement recommendations. * Maintain up-to-date documentation for ITIL processes, governance materials, and dashboards to ensure alignment with compliance and audit requirements. * Act as a subject matter expert (SME) for analytics within IT Service Management, promoting data-driven decision-making and continuous improvement practices. * Ability to document workflows and business processes. Education Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Related IT experience, ideally in healthcare IT environment 0-1 year required * Strong interpersonal skills to effectively communicate with both technical and non-technical staff. * Problem-solving skills. * Knowledge of Microsoft Office 365, Tableau, Power BI, ServiceNow and other popular office productivity solutions. Additional Job Details (if applicable) Working Model * Hybrid with onsite required * Candidate must be flexible for weekly or monthly business needs * M-F ET business hours required * On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. * Teams video is required and must be accessed using MGB-provided equipment. Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $61,609.60 - $88,004.80/Annual Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. About the Team Data integration applications we use: InterSystems HealthShare, Mulesoft, SoftBear Ready API & Test Engine Types of integrations supported by the team: HL7 v2, FHIR, Rest, SOAP, Pub/Sub event messaging We support standard API delivered by Epic, Mulesoft and Healthshare. But we also create custom APIs on these platforms when necessary to support MGB business requirements. The team has lots of opportunity to get involved in various MGB projects, because our team focuses on data integration, which is a common need in software projects. Job Summary The Integration Specialist is integral to the digital Team and responsible for the implementation, analysis and testing, maintenance and upgrades, design, and debugging of data integration related projects, including for Epic. Provides guidance and support to integration consumers. What You'll Do * Act as part of a team of data integration experts to provide expertise to facilitate organization's current business practices and translate them into integration solutions, for successful product implementation. * Provides recommendations based on subject matter expertise to resolve roadblocks in the technical build. * Leads, mentors, and provides guidance to peers regarding work procedures, technical issues, and prioritization/delegation of work, which may also include onboarding and training of new staff. * Leads the discussion of business requirements and coordinates the translation of those business requirements into functional specifications and/or system build and/or configuration for the integration solution, and offers recommendations for improvements in data collection, workflow or other processes when possible. * Works closely with the application's vendor or developer to communicate the functional specifications, providing details to improve understanding. * Develops test plans and performs related quality assurance tasks Provides ongoing support of the data integration by identifying and resolving issues, often as the point of escalation for more complex issues. Qualifications * Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required * Can this role accept experience in lieu of a degree? Yes * nformation Technology Experience 5-7 years required and Data Integration Experience 3-5 years required Knowledge, Skills and Abilities * Experience in the support of data integrations, preferably in a healthcare setting, including FHIR, REST and SOAP APIs, and HL7 v2 interfaces. * Ability to document workflows and business processes. * Strong interpersonal skills to effectively communicate with both technical and non-technical staff. * Problem-solving skills. * Ability to learn quickly. * Knowledge of Microsoft Office 365 and other popular office productivity solutions. * Knowlege of Epic, Ready API and/or HealthShare is preferred Additional Job Details (if applicable) Work Model Requirements * Onsite Flexible required * M-F Eastern Business hours * 1-2x weekly onsite required * remote work requires stable, secure, quiet, compliant work area Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $92,102.40 - $134,056.00/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Workday Application analyst supporting the finance components of Workday. Including but not limited to: Core Financials, Assets, Taxes, Revenue Management, Customer Accounts, Supplier Accounts, Accounts Payable, Banking & Settlement, Cash Management, Expenses, and Procurement Job Summary Summary Leads the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Also responsible for managing several concurrent projects or initiatives related to the application and its end users. Does this position require Patient Care? No Essential Functions * Leads the discussion of business requirements and coordinates the translation of those business requirements into functional specifications for the software application. * Offers recommendations for improvements in data collection, workflow, or other processes when possible. * Works closely with the application's vendor or developer to communicate the functional specifications, providing detailed information to enhance understanding. * Develops test plans and performs related software quality assurance tasks. * Designs the training curriculum for the software's user community. * Leads the development of end-user documentation. * Provides ongoing support for software applications by identifying and resolving issues, often serving as the point of escalation for more complex issues. Qualifications Education Bachelor's Degree Information Systems preferred Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Experience in the development, support or operation of software applications, preferably in a healthcare setting 5-7 years required Knowledge, Skills and Abilities * Experience with the development, support, or operation of software applications in a healthcare setting. * Knowledge of the workflows and operations supported by the software application(s). * Strong oral and written communication skills. * Demonstrated analytic and problem-solving skills. * Strong interpersonal skills to effectively communicate with both technical and non-technical staff. * Knowledge of Microsoft Office 365 and other popular office productivity solutions. * If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements. Additional Job Details (if applicable) Working Model Required * M-F Eastern Business hours * Onsite 1x weekly required * Must be flexible for additional days onsite for meetings in office, as planned and scheduled for business needs * Remote work days require a stable, secure, quiet, compliant work station using MGB provided equipment Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $92,102.40 - $134,056.00/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Leads the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Also responsible for managing several concurrent projects or initiatives related to the application and its end user. Essential Functions-Leads the discussion of business requirements and coordinates the translation of those business requirements into functional specifications for the software application. * Offers recommendations for improvements in data collection, workflow, or other processes when possible. * Works closely with the application's vendor or developer to communicate the functional specifications, providing details to improve understanding. * Develops test plans and performs related software quality assurance tasks. * Designs the training curriculum for the software's user community. * Leads the development of end user documentation. * Provides ongoing support of the software applications by identifying and resolving issues, often as the point of escalation for more complex issues. Qualifications Education Bachelor's Degree Information Systems preferred Can this role accept experience in lieu of a degree? Yes Experience experience in the development, support or operation of software applications, preferably in a healthcare setting 5-7 years required Knowledge, Skills and Abilities * Experience with the development, support, or operation of software applications in a healthcare setting. * Knowledge of the workflows and operations supported by the software application(s). * Strong oral and written communication skills. * Demonstrated analytic and problem-solving skills. * Strong interpersonal skills to effectively communicate with both technical and non-technical staff. * Knowledge of Microsoft Office 365 and other popular office productivity solutions. Additional Job Details (if applicable) * M-F Eastern Business Hours required * Hybrid Onsite Flexible working model required weekly includes onsite in office (1-2 days per week weekly, must be flexible for business needs) * Remote working days require stable, secure, quiet, compliant working station Remote Type Hybrid Work Location 100 Blossom Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $92,102.40 - $134,056.00/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Applications Analyst II with Epic Resolute Professional Billing (PB), Epic Resolute Hospital Billing (HB), Epic Resolute HB/PB Claims or other relevant Epic certification is preferred. Previous experience and knowledge of billing or related revenue cycle workflows is a plus. The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as technical liaison and broker of services with various vendors. The Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel. The Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals. Position: Epic Resolute Application Analyst II Department: Revenue Business Systems Schedule: Full Time JOB REQUIREMENTS EDUCATION: Bachelor's degree preferred. EXPERIENCE: Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems. KNOWLEDGE AND SKILLS: Knowledge of the assigned business area's products and processes. Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business. Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment. Strong written communication skills, including project documentation and technical writing. Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans. Ability to solve problems often spanning multiple environments in a business area. Understanding of how IT affects an organization and ability to link it to redesigned business process Ability to be a team player; flexible, friendly, congenial, and enthusiastic. Proficiency in Microsoft Office products. Epic Analysts: Upon hiring, successful completion of Epic's certification program must be completed within 6 weeks of taking the last class for the supported application. Additional experience desired: Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change. Experience in the strategic use of technology in managing and growing a business. Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors. HL7 knowledge is a plus Compensation Range: $66,500.00- $96,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary This role contributes insights through financial modeling and business analysis. The role drives business outcomes by delivering data-driven recommendations and independently managing stakeholder needs. Essential Functions * Perform moderately complex operational and financial modeling, forecasts, and variance analyses. * Analyze market trends, internal performance data, and process metrics to support strategic planning. Prepare presentations for leadership review utilizing data visualization tools to support the presentation materials. * Collaborate across departments to understand financial needs, identify opportunities for enhancement, and implement solutions. * Contribute to dashboard development for leaders to readily evaluate and report information. * Assist in budget planning, monitoring, and reporting in alignment with hospital goals. * Develop business plans for new or existing programs, projects, and investments, and support the development of strategic and operational business plans. Conduct cost-benefit analyses and assess financial feasibility for new projects or initiatives. * Identify, recommend, and track operational improvements or cost-saving initiatives. * Present comprehensive reports highlighting key operational and financial metrics and trends to stakeholders. * Manage smaller projects or workstreams under guidance. Qualifications Education * Bachelor's Degree required in Finance, Business Administration or related field of study Experience * 2-3 years of experience required in healthcare revenue cycle analysis * Revenue cycle experience required * Epic experience required Knowledge, Skills and Abilities * Proficiency in Epic Slicer Dicer, Reporting Workbench and dashboard configuration required * Strong analytical, problem-solving, and communication skills. * Ability to collaborate effectively within a team environment. * Familiarity with project management. * Skilled in Excel, data visualization tools (e.g., Tableau, Power BI), and related systems. * Strong attention to detail. * Strong communication skills both written and oral. Additional Job Details (if applicable) Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $62,400.00 - $90,750.40/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Exempt Hiring Range: $56,243.20 - $101,254.40 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8-4:30 Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 5946 IS OCM This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Responsible for implementing and supporting clinical and business applications and collaborating closely with operational stakeholders to ensure that technical solutions effectively align with business processes. I. Major Responsibilities: Project and Team Deliverables: 1. Works on cross-functional projects, attends project meetings, and ensures tasks are completed within the project scope and management guidelines. 2. Proactively identifies barriers to completing work and escalates issues as needed. 3. Attends all required meetings, assumes accountability for assigned follow-ups and practices closed loop communication. Product Evaluation and Application Support: 1. Attends product demonstrations and assess system functionality against customer requirements. 2. Participates in application upgrade processes, including reviewing and configuring new functionalities, testing features, and developing job aids for users. Collaboration and Configuration: 1. Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features. 2. Configures application features, security settings, and develop support documentation, including test scripts and workflow diagrams. Technical Troubleshooting: 1. Investigates and resolves issues related to application, system configuration, and security setup. 2. Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts. 3. Troubleshoots application components within server configurations, including system services and interface jobs. 4. Works with third-party vendors to install, configure, and troubleshoot vendor software. 5. Effectively participates in critical incident response and escalate appropriately as needed. Documentation and Training: 1. Develops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles. 2. Partners with the training team to create end-user training materials. Continuous Learning: 1. Actively learns and applies new skills to improve support for customers and coworkers. 2. Stays current with core application certifications, system development, and emerging trends in information systems technology. 3. Actively participates in professional development programs defined by department. Adaptability: 1. Demonstrates adaptability to dynamic responsibilities and evolving project requirements. Must be able to work off hours as needed and participate in an on-call rotation. II. Position Qualifications: License/Certification/Education: Required: 1. High school diploma/GED. 2. Epic/Workday/Application certification(s) or ability to achieve, as required by department. Experience/Skills: Required: 1. Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused. 2. Able to effectively communicate to staff at all levels of the organization. Preferred 1. Experience with enterprise platforms (EHRs/ITSM/ERPs). 2. Healthcare experience. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Leads the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Also responsible for managing several concurrent projects or initiatives related to the application and its end users. Essential Functions * Leads the discussion of business requirements and coordinates the translation of those business requirements into functional specifications for the software application. * Offers recommendations for improvements in data collection, workflow, or other processes when possible. * Works closely with the application's vendor or developer to communicate the functional specifications, providing detailed information to enhance understanding. * Develops test plans and performs related software quality assurance tasks. * Designs the training curriculum for the software's user community. * Leads the development of end-user documentation. * Provides ongoing support for software applications by identifying and resolving issues, often serving as the point of escalation for more complex issues. Qualifications At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways. We are seeking a Beeline Sr. Application Analyst to join our healthcare organization, playing a critical role in bridging the gap between business needs and technology solutions. This position focuses on collaborating with business units to identify requirements, design solutions, and optimize Beeline functionality. The application Analyst will ensure that all enhancements, configurations, and integrations align with organizational objectives, improve operational efficiency, and address day-to-day operational needs. As a Beeline Application Sr. Analyst you will be responsible for analyzing an organization and designing its processes and systems, assessing the business model and its integration with technology. Assess the current state, identify business requirements, and define the future state and/or business solution. Research, gather, and synthesize information. Responsible for assisting functional lead to make informed decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate business team. The ERP Application Analyst will report to the ERP Application Manager Principal Duties and Responsibilities: Key Responsibilities: Business Partnership and Strategic Requirements Gathering * Partner with business stakeholders to identify opportunities for new features, configurations, integrations, or technology solutions that drive business value. * Own and drive the requirements analysis process, ensuring alignment with both immediate business needs and long-term organizational strategy. * Facilitate and lead requirements gathering and design sessions, guiding stakeholders toward optimal solutions and process improvements. * Develop and oversee strategies for business process optimization, ensuring scalable and efficient workflows. * Collaborate with cross-functional teams to shape and refine applications, ensuring they support business objectives and future scalability. Solution Design and Implementation * Define and drive structured and approved business requirements and functional specifications, ensuring ERP development, customization, and optimization align with enterprise goals. * Lead the design and oversight of updates to existing business processes and reports, ensuring alignment with operational priorities. * Provide sign-off on configurations, validating business requirements, testing outcomes, and production readiness. * Maintain and govern a strategic roadmap for future enhancements and updates across assigned workstreams, aligning with enterprise priorities. Service Management * Evaluate and prioritize support tickets based on impact and urgency, assigning criticality levels (e.g., critical, high, medium, low). * Troubleshoot and resolve system issues, providing timely responses to user inquiries. * Monitor and maintain system performance, addressing data discrepancies, or process failures. * Act as an SME in ERP workflows and configurations Testing and Quality Assurance * Establish and oversee rigorous test plans and scenarios for new configurations, features, and integrations, ensuring enterprise-wide system integrity. * Lead software quality assurance initiatives, implementing best practices to maintain high performance and security standards. * Ensure effective end-to-end testing for assigned workstreams, proactively identifying risks and dependencies. * Direct and facilitate user acceptance testing, ensuring alignment with business requirements and operational goals. Training and Knowledge Management * Collaborate with senior leadership to shape training and change management strategies, ensuring seamless adoption of Beeline and other enterprise solutions. * Drive the development and continuous improvement of comprehensive training materials, job aids, e-learning modules, and user guides tailored for diverse audiences. * Own and manage the Opus Job Aid and eBook, ensuring content is continuously updated to reflect changes in processes, systems, and organizational objectives. * Oversee the design and deployment of eLearning updates, ensuring engagement, effectiveness, and alignment with business goals. * Lead governance and updates for Beeline Terminology and Reporting Crosswalk, ensuring consistency in enterprise communication and reporting. * Oversee content updates for New Employee Orientation, ensuring a seamless and informed onboarding experience. Continuous Improvement and Enterprise Strategy Alignment * Analyze, interpret, and leverage data to drive continuous improvement and inform strategic decisions. * Stay ahead of industry trends and emerging technologies, proactively recommending innovative solutions that enhance operational efficiency. * Identify and execute opportunities for business process optimization, driving enterprise-wide improvements in efficiency, effectiveness, and scalability. Qualifications: * Bachelor's degree in Business, IT, Healthcare Administration, or a related field, or equivalent experience. * 5+ years of experience in Beeline application analysis or business analysis, preferably in a healthcare setting. * Advanced functional knowledge of Beeline Financials (FINS), including but not limited to: Core Financials, Assets, Taxes, Revenue Management, Customer Accounts, Supplier Accounts, Accounts Payable, Banking & Settlement, Cash Management, Expenses, and Procurement * Strong interpersonal, communication, and critical thinking skills. * Ability to work independently, manage multiple projects, and adapt to a changing environment. * Commitment to continuous improvement, personal growth, and collaboration. * Proficiency in Microsoft Office applications. Skills/Abilities/Competencies: * Strong ability to translate business needs into technical requirements. * Excellent analytical, problem-solving, and prioritization skills. * Proficiency in documenting workflows, creating functional specifications, and defining requirements. * Knowledge of testing methodologies, including unit and user acceptance testing. * Exceptional communication and collaboration skills, with the ability to engage diverse audiences. * Detail-oriented, organized, and capable of managing multiple projects simultaneously. * Experience in configuring and maintaining ERP applications. * Detail oriented and experienced in leading projects from initiation to completion. * Attentive and intellectually curious, possessing the will and perseverance to aid and resolve issues. * Experience with ITIL service desk functionality. * Ability to work effectively in a complex and agile environment while remaining flexible and adaptable. * Adaptability to a dynamic environment and evolving priorities. Additional Job Details (if applicable) Working Model Required * M-F Eastern Business hours * Onsite 1x weekly required * Must be flexible for additional days onsite for meetings in office, as planned and scheduled for business needs * Remote work days require a stable, secure, quiet, compliant work station using MGB provided equipment Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $92,102.40 - $134,056.00/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Applications Analyst II with Epic Resolute Professional Billing (PB), Epic Resolute Hospital Billing (HB), Epic Resolute HB/PB Claims or other relevant Epic certification is preferred. Previous experience and knowledge of billing or related revenue cycle workflows is a plus. The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as technical liaison and broker of services with various vendors. The Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel. The Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals. Position: Epic Resolute Application Analyst II Department: Revenue Business Systems Schedule: Full Time JOB REQUIREMENTS EDUCATION: * Bachelor's degree preferred. EXPERIENCE: * Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or * Business unit experience that includes working closely with IT in the development and implementation of systems. KNOWLEDGE AND SKILLS: * Knowledge of the assigned business area's products and processes. * Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business. * Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment. * Strong written communication skills, including project documentation and technical writing. * Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization * Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans. * Ability to solve problems often spanning multiple environments in a business area. * Understanding of how IT affects an organization and ability to link it to redesigned business process * Ability to be a team player; flexible, friendly, congenial, and enthusiastic. * Proficiency in Microsoft Office products. Epic Analysts: * Upon hiring, successful completion of Epic's certification program must be completed within 6 weeks of taking the last class for the supported application. * Additional experience desired: * Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change. * Experience in the strategic use of technology in managing and growing a business. * Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors. HL7 knowledge is a plus Compensation Range: $66,500.00- $96,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies.The Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as technical liaison and broker of services with various vendors. The Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel.The Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals. Position: Epic Application Analyst II Department: EHR Schedule: Full Time Epic Analysts: Upon hiring, successful completion of Epic's certification program must be completed within 6 weeks of taking the last class for the supported application. Primary Job Responsibilities Epic Mobile Applications (Haiku, Canto) * Design, build, and test Epic's mobile applications to support clinical workflows * Collaborate with clinical and operational stakeholders to gather requirements and translate them into functional specifications * Provide ongoing maintenance, including upgrades, patches, and troubleshooting of application issues * Develop and maintain detailed documentation for configuration decisions, workflows, and training materials Dragon Medical One Integration * Design and implement integration strategies between Epic's mobile applications and DMO * Collaborate with Nuance representatives to ensure smooth integration and address any technical challenges * Upgrade Coordination: Plan and oversee the upgrade processes for DMO, ensuring minimal disruption to end-users * PowerMic Configuration: deploy PowerMic in coordination with devices team * Integration Support: Provide technical support for DMO integrations with Epic and other third-party systems, addressing any challenges and ensuring seamless data flow and functionality Desktop Peripheral Devices Administrator * Establish ownership across EHR and IT teams for devices associated with hospital business and clinical functions * Develop and maintain testing strategies, process and execution for devices * Own troubleshooting, updates and best practice configuration standards * Maintains vendor relations * Coordinates floor support of devices with Field Services teams * Integrates with other Epic teams for top quality support Epic Printing Administrator * Develops understanding of all Epic printing workflows * Coordinate configuration and troubleshooting across Epic application and Infrastructure teams * Technical Dress Rehearsal (TDR) main resource for planning and execution Business Continuity (BCA) Lead * Understands technical and Epic understanding for successful BCA machine implementation * Manages BCA Configuration tool, working with application teams to ensure build integrity * Owns troubleshooting and ongoing maintenance using BCA System Pulse and other tools JOB REQUIREMENTS: EDUCATION: * Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred. EXPERIENCE: * Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems. * Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change is preferred. * Experience in the strategic use of technology in managing and growing a business is preferred. * Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors. HL7 knowledge is a plus is preferred. KNOWLEDGE AND SKILLS: * Knowledge of the assigned business area's products and processes. * Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business. * Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment. * Strong written communication skills, including project documentation and technical writing. * Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization * Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans. * Ability to solve problems often spanning multiple environments in a business area. * Understanding of how IT affects an organization and ability to link it to redesigned business process * Ability to be a team player; flexible, friendly, congenial, and enthusiastic. * Proficiency in Microsoft Office products. Compensation Range: $66,500.00- $96,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The PACS (Picture Archiving and Communications System) Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The PACS Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The PACS Applications Analyst II functions as technical liaison and broker of services with various vendors. The PACS Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel. The PACS Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals. Additionally, the PACS Applications Analyst II will be responsible for the design, build, installation, integration, data migration, testing, support, and core functions for several imaging IT systems. The PACS Applications Analyst II is also responsible for maintaining operations and systems upgrades to the PACS, as well as the system archive and workstations throughout the BMC systems. Other responsibilities including monitors software and hardware related issues, to include disk space allocation, device configuration, and back-up system; assesses department needs; troubleshoots hardware and software problems. The PACS Applications Analyst II will be responsible for working closely with clinical staff and analysts in workflow optimization, issue resolution, and system implementations and upgrades. Provides end-user training, as needed. Fosters and cultivates physician and vendor relationships and develops policies for imaging applications. May need to travel between campuses and community partners to perform duties. Participates in rotating on-call support. System Administration: Proficiently manage and maintain Sectra IDS7 PACs, Powerscribe, LifeIMAGE, Powershare, MIM, Xeleris, Terarecon, Intelispace, GE AW, DICOM Routers,DICOM Systems, Candelis, DATQuant, Hologic, and other radiology-related systems. Troubleshooting and Maintenance: Diagnose and resolve issues with radiology systems promptly to ensure uninterrupted workflow. Perform regular system maintenance, updates, and optimizations. Integration and Configuration: Implement and configure DICOM Modality setups, ensuring seamless communication and compatibility between various radiological devices and systems. Collaboration and Training: Collaborate with radiologists, technicians, and other staff to understand system needs. Provide training and support to end-users to maximize system utilization and efficiency. Documentation and Compliance: Maintain accurate documentation of system configurations, procedures, and compliance standards. Ensure adherence to healthcare regulatory requirements. Additional experience desired: Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change. Experience in the strategic use of technology in managing and growing a business. Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors. DICOM and HL7 knowledge is a plus Position: PACS Applications Analyst II Department: EHR Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Provide support to assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements. Ability to be a team player; flexible, friendly, congenial, and enthusiastic Actively seek ways to apply technology to business processes, researching and providing information on technical trends and competitors' practices relevant to the assigned client business; Assess near-term needs, utilizing structured interview processes to establish business priorities. Consult with technical subject matter experts and develop alternative technical solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities; Coordinate multi-system solutions to clarify interdependencies (and interfaces) so that systems appear seamless to customers. Align with other IT functional areas to remain apprised of project status and inform customer management of progress. Conversely, keep the IT group's technology and service managers aware of user issues and potential potholes or resolve conflicts; Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to achieve a resolution. Document all aspects of the project plans (scope, definition, testing, delivery and support) and coordinate business/clinical and IT implementation resources for successful delivery. Actively participate in the team environment and enable colleagues to fulfill the department's operating objectives. Conducts business process analyses, needs assessments, and preliminary cost versus benefit measurements; brokers other IT services; and communicates trends and requirements to and from customers and IT. Responsible for proactively identifying opportunities to apply technologies to business processes. Informs and advises customers on information system technologies' functionality, costs, benefits, and implementation requirements. Participate in an on call customer support rotation during normal business hours and off hours Perform other duties as assigned or necessary Must adhere to all of BMC's RESPECT behavioral standards. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Associate's degree required, Bachelor's degree preferred EXPERIENCE: 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems. Sectra and Epic knowledge is preferred KNOWLEDGE AND SKILLS: Knowledge of the assigned business area's products and processes. Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business. Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment. Strong written communication skills, including project documentation and technical writing. Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans. Ability to solve problems often spanning multiple environments in a business area Understanding of how IT affects an organization and ability to link it to redesigned business process Ability to be a team player; flexible, friendly, congenial, and enthusiastic. Proficiency in Microsoft Office products Compensation Range: $66,500.00- $96,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as technical liaison and broker of services with various vendors. The Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel. The Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals.The qualified candidate will be supporting Sunquest and other third party applications (i.e. Instrument Manager, Caresphere, WaspLab…) in the Clinical Lab. Position: Applications Analyst II Department: Ancillary Systems Schedule: Full Time JOB REQUIREMENTS EDUCATION Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred. EXPERIENCE: Sunquest lab experience required Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems. KNOWLEDGE AND SKILLS: Knowledge of the assigned business area's products and processes. Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business. Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment. Strong written communication skills, including project documentation and technical writing. Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans. Ability to solve problems often spanning multiple environments in a business area. Understanding of how IT affects an organization and ability to link it to redesigned business process Ability to be a team player; flexible, friendly, congenial, and enthusiastic. Proficiency in Microsoft Office products. Epic Analysts: Upon hiring, successful completion of Epic's certification program must be completed within 6 weeks of taking the last class for the supported application. Additional experience desired: Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change. Experience in the strategic use of technology in managing and growing a business. Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors. HL7 knowledge is a plus Compensation Range: $66,500.00- $96,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as technical liaison and broker of services with various vendors. The Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel. The Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals. The Cardiology PACS Administrator is responsible for overseeing the Picture Archiving and Communications Systems - PACS - and to assist with all related integrated systems within Cardiology. In addition, this individual will act as a liaison for all Cardiology application related initiatives within the department and external to the department Position: Cardiology PACS Applications Analyst II Department: Ancillary Systems Schedule: Full Time JOB REQUIREMENTS EDUCATION: Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred. EXPERIENCE: Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems. KNOWLEDGE AND SKILLS: Knowledge of the assigned business area's products and processes. Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business. Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment. Strong written communication skills, including project documentation and technical writing. Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans. Ability to solve problems often spanning multiple environments in a business area. Understanding of how IT affects an organization and ability to link it to redesigned business process Ability to be a team player; flexible, friendly, congenial, and enthusiastic. Proficiency in Microsoft Office products. Possess solid knowledge of Cardiology workflow including an understanding of how images are acquired and stored in PACS (Echocardiography, Vascular US, Catheterization lab images, EKG and Holter studies) Responsible for all aspects of day-to-day operations of Cardiology PACS and Cardiology applications and related equipment including workflow, archiving, auto-routing, and pre-fetching, quality control of system functionality and hardware, auditing for unread studies and other related activities. Investigates, identifies, and prepares proposals to solve specific operational problems working closely with department's leadership, physician teams and Imaging Informatics. Partners with Imaging Informatics, department leadership and other key stakeholders to identify and design future system enhancements as needed for improved workflow and improved outcomes. Analyze system enhancements decisions and modify clinical applications to meet unique requirements of Cardiology and related clinical operations without compromising data or systems integrity. Compensation Range: $66,500.00- $96,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Division of Pharmacoepidemiology and Pharmacoeconomics at Brigham and Women's Hospital and Harvard Medical School was created to facilitate a wide range of activities related to the use and outcomes of medications. Its mission is to bring together the various specialties of medicine, epidemiology, biostatistics, health services research, and the social sciences to evaluate the effectiveness of existing and new prescription drugs in relation to their risks and costs; to study how medications are used by physicians and patients; and to develop methods to optimize prescription drug use. The Senior programmer/analyst will support this mission, working with a tight-knit, helpful, dedicated group of friendly people including 30 Harvard Medical School faculty and 80 support members. The Senior Programmer/Analyst will join a group of 9 experienced analysts. The Division's research is particularly focused on the use of large, administrative healthcare databases, such as health insurance claims and electronic health records, but may also be based on surveys and randomized trials. 1. Support faculty and other research staff with the creation of analytic data files and the conduct of statistical analyses. 2. Responsible for loading, validating, documenting, managing, and analyzing data for both internal and collaborative research projects. 3. Responsible for assisting with data storage and management issues around both new and ongoing projects within the Division. 4. Responsible for working with other research staff within the Division to help specify appropriate analytical data files for the research question under investigation. 5. Responsible for creating and carefully documenting all derived analytical data files so that they can be understood and used by other members of the research team. 6. Participate in monthly programmer team meetings 7. Mentor junior programmers/analysts Qualifications Education Bachelor's Degree Analysis required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Experience in data analysis 5-7 years required Knowledge, Skills and Abilities * Strong knowledge of relational databases, SQL, data visualization, and Business Intelligence tools, such as Tableau. * Strong proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint. * Ability to communicate complex workflows and data to a variety of audiences. * Project management skills and/or experience are a plus. * Knowledge and application of statistical analyses including variance analysis and statistical significant preferred. * Healthcare knowledge, particularly as it pertains to electronic medical record data, is preferred but not required. Additional Job Details (if applicable) Physical Requirements * Standing Occasionally (3-33%) * Walking Occasionally (3-33%) * Sitting Constantly (67-100%) * Lifting Occasionally (3-33%) 20lbs - 35lbs * Carrying Occasionally (3-33%) 20lbs - 35lbs * Pushing Rarely (Less than 2%) * Pulling Rarely (Less than 2%) * Climbing Rarely (Less than 2%) * Balancing Occasionally (3-33%) * Stooping Occasionally (3-33%) * Kneeling Rarely (Less than 2%) * Crouching Rarely (Less than 2%) * Crawling Rarely (Less than 2%) * Reaching Occasionally (3-33%) * Gross Manipulation (Handling) Constantly (67-100%) * Fine Manipulation (Fingering) Frequently (34-66%) * Feeling Constantly (67-100%) * Foot Use Rarely (Less than 2%) * Vision - Far Constantly (67-100%) * Vision - Near Constantly (67-100%) * Talking Constantly (67-100%) * Hearing Constantly (67-100%) Remote Type Hybrid Work Location 1620 Tremont Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $78,000.00 - $113,453.60/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.