Guest Services jobs at Boston Medical Center

At Good Samaritan Medical Center, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers on how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values. If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you. Schedule: Per Diem, As Needed, Days, 7a-3:30p, Non-Benefit Eligible Summary: According to established procedures, cleans and services all areas of facility. Moves furniture, equipment, and supplies in and around hospital departments, and performs a variety of environmental services duties to maintain the hospital in a neat, orderly, and sanitary condition. Responsibilities: Selects cleaning materials and supplies and prepares chemicals according to procedure. Loads maid's carts and transports to work area. Cleans assigned areas by washing furniture, tile, fixtures, and equipment with germicidal cleaning solutions. Cleans assigned areas by washing high touch areas, such as doorknobs, handrails, telephone, wall plates, light switches, light pull cords, housing on monitors, walls, doors, ceilings, vents, televisions and windows. Sweeps and mops floor areas, vacuums carpets, spot cleans carpets using appropriate solutions, and arranges furniture and equipment in an orderly fashion after cleaning assigned areas. Requests cleaning supplies and equipment as needed. Operates various types of cleaning equipment both mechanical and electrical. Cleans equipment and notifies manager of equipment needing repair. Reports safety hazards to manager. Required Knowledge & Skills: Education: High school diploma, G.E.D. equivalent, or equivalent related experience preferred. Experience: Some work-related experience preferred but willing to train. Ability to read, write, and communicate in English. Must be able to prioritize work under busy conditions and in high traffic areas. Equal Opportunity Employer/Disabled/Veterans

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees. Minimum - Midpoint - Maximum $17.63 - $20.27 - $23.65Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a Guest Service Ambassador to join our Food and Nutrition Services team in Springfield, MA. SCHEDULE: Full Time, 1st Shift 40 hours/week Working hours are typically between 6AM-2:30PM Rotating holidays and weekends are required *Shift Differential Offered* LOCATION: Baystate Main Campus, 759 Chestnut Street, Springfield, MA THE ADVANTAGES OF WORKING WITH BAYSTATE! Excellent Compensation High-quality, low-cost medical, dental and vision insurance Generous PTO - up to 25 days in the first year, with scheduled earned increases Continuing education support and reimbursement First Time Home Buyers Financial Packages Farm Share Memberships 403b retirement company match & annual company contribution increase based on years of service Free money coach advice from a certified professional Wellbeing programs that include but are not limited to mental, physical, and financial health Pet, home, auto and personal insurance Life insurance Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more! Baystate Health, western Massachusetts' only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. Together our inspired and compassionate teams manage the whole health needs of all communities in need. QUALIFICATIONS: Experience in hospitality/food services industry strongly preferred 1-2 years' experience in customer service Ability to work rotating days, including weekends and holidays Ability to multitask Computer literate Strong communication skills, both verbal and written OUR COMPENSATION PHILOSOPHY We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package or any incentive payments that may be applicable to this role. The Guest Service Ambassador (GSA) facilitates patient meal and snack selections, assembles and delivers patient meals in an established timeframe with an emphasis on customer service. GSA's provides guidance to patients and family members to select foods that are in compliance with Medical Nutrition Therapy (MNT) orders. GSA's provide support for nursing and Clinical Nutrition Team and facilitate intra and inter department communication to provide quality patient care and enhance patient satisfaction. GSA's may also assist with inventory of stock items for the tray assembly areas. Job Responsibilities: 1) Assesses patients for appropriateness for food selections. 2) Assist patients and family with meal selections when indicated. 3) Provides guidance and encourages patients and/or family to select foods that meet MNT orders. Recommends alternatives. Confirms MNT orders and allergies in CIS and CBORD systems. 4) Communicates consistent food choice and/or intake problems to Clinical Nutrition Team and nursing. 5) Accurately assembles patient snacks and meal trays that are in compliance with diet orders and food allergies. 6) Delivers meals, snacks and supplements to patients. Coordinates meal delivery with nursing for patients on points of care. 7) Uses dual identifiers when delivering trays and snacks. 8) Ensures completeness and accuracy of tray and assists patients with tray set up when needed. 9) Practices clean in, clean out. 10) Records supplement, fluid and meal intake. Records calorie count when ordered. 11) Reports patient snack/meal problems to Supervisor or Liaison. 12) Stock and refill cold and dry storage supplies for patient tray assembly and back up areas. 13) Practices safe food handling including maintaining appropriate food temperature, hand washing and personal hygiene. 14) Accurately processes Commissary orders to maintain par level for tray line food items. 15) Accurately assembles patient snacks in compliance with diet orders and food allergies. 16) Accurately performs tray tracking. 17) Practices First in, First out. 18) Delivers meals and snacks to units independently We strive to be the place where we can help you build the career you deserve - apply with your resume today - YOU belong at Baystate! Education: GED or HiSET Certifications: Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $20.94 - $33.59 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8:30am to 5pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 10020 - 3968 ACC Cardiac Vascular Surgery Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs II. Major Responsibilities: 1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures. 2. Confirms and verifies patient demographic and insurance information. 3. May collect co-payments from patients upon arrival. 4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. 5. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. Position Qualifications: License/Certification/Education: Required: 1. High School Diploma. Preferred: 1. Associate's or Bachelor's degree. Experience/Skills: Required: 1. 3 years of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree. 2. Requires the ability to use specialized applications software and computer systems. 3. Necessitates individuals who are multifunctional and able to work under stressful situations. 4. Exemplifies, professional behavior and excellent communication and human relations skills. Preferred: 1. Knowledge of business office procedures and medical terminology/procedures preferred. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a patient care environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $20.94 - $33.59 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday, Weekends (Saturday and Sunday) Scheduled Hours: M-F 7:30am-5:30pm (varies); Sat-Sun 8am-12pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 10020 - 4180 Pediatrics Clinic Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Major Responsibilities: Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures. Confirms and verifies patient demographic and insurance information. May collect co-payments from patients upon arrival. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Position Qualifications: License/Certification/Education: Required: High School Diploma or equivalent. Preferred: Associate's or Bachelor's degree. Experience/Skills: Required: 1 year of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree. Requires the ability to use specialized applications software and computer systems. Necessitates individuals who are multifunctional and able to work under stressful situations. Exemplifies, professional behavior and excellent communication and human relations skills. Preferred: Knowledge of business office procedures and medical terminology/procedures preferred. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Schedule Details: Monday through Friday Scheduled Hours: 8:30am-5pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 10020 - 2140 Kidney Acquisition Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs II. Major Responsibilities: 1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures. 2. Confirms and verifies patient demographic and insurance information. 3. May collect co-payments from patients upon arrival. 4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. 5. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. 6. Receives and directs phone calls. 7. Connects the patient's call to the provider or responds to the patient and takes messages as directed. 8. Schedules urgent care appointments as needed and directed by clinicians. 9. Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria. 10. Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources. 11. Ensures tests and procedural prep information is provided to patients verbally, mail, and/or by the patient portal as necessary. 12. Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed. 13. Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits. 14. Complies with referral management regulations. 15. Verifies eligibility for procedures or tests from various health care institutions. 16. Follows up to correct discrepancies. 17. May facilitate patient prescription renewal matters, (via telephone, fax, and email), within scope of authority as directed by clinicians. 18. Preps the patient's information for clinicians for scheduled patient visits as needed. 19. Scrubs Patient Encounter information and submits electronically. 20. Reviews and audits billing discrepancy reports and researches errors for resolution as directed by office or clinical management. 21. Maintains accurate and timely records, logs, charges, files, and other related information as required. 22. Performs a variety of related administrative and clerical duties, such as retrieving files distributing mail and other records, faxing, collating, data entry, and relaying messages to clinicians, residents and staff. 23. May prepare special reports or spreadsheets for clinicians as requested. 24. Collects co-payments from patients for visits, maintains records or makes daily cash deposits from patient visits. 25. Calculates daily totals of co-payments received for submission to the second tier for co-payment reconciliation. 26. Composes, or selects standard form letters for clinician's response to routine inquiries and procedures, such as back-to-school authorizations. Position Qualifications: License/Certification/Education: Required: 1. High School Diploma. Preferred: 1. Associate's or Bachelor's degree. Experience/Skills: Required: 1. 3 years of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree. 2. Requires the ability to use specialized applications software and computer systems. 3. Necessitates individuals who are multifunctional and able to work under stressful situations. 4. Exemplifies, professional behavior and excellent communication and human relations skills. Preferred: 1. Knowledge of business office procedures and medical terminology/procedures preferred. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $16.54 - $29.76 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday, Thursday, Tuesday, Wednesday Scheduled Hours: 7:45AM-5:15 PM Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 32 Cost Center: 24050 - 4095 Multidisciplinary Clinic This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. $3,000.00 Sign-on Bonus! I. Major Responsibilities: 1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures. 2. Confirms and verifies patient demographic and insurance information. 3. May collect co-payments from patients upon arrival. 4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. 5. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. 6. Receives and directs phone calls. 7. Connects the patient's call to the provider or responds to the patient and takes messages as directed. 8. Schedules urgent care appointments as needed and directed by clinicians. 9. Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria. 10. Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources. 11. Ensures tests and procedural prep information is provided to patients verbally, mail, and/or by the patient portal as necessary. 12. Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed. 13. Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits. 14. Complies with referral management regulations. 15. Verifies eligibility for procedures or tests from various health care institutions. 16. Follows up to correct discrepancies. 17. May facilitate patient prescription renewal matters, (via telephone, fax, and email), within scope of authority as directed by clinicians. 18. Preps the patient's information for clinicians for scheduled patient visits as needed. 19. Scrubs Patient Encounter information and submits electronically. 20. Reviews and audits billing discrepancy reports and researches errors for resolution as directed by office or clinical management. 21. Maintains accurate and timely records, logs, charges, files, and other related information as required. 22. Performs a variety of related administrative and clerical duties, such as retrieving files distributing mail and other records, faxing, collating, data entry, and relaying messages to clinicians, residents and staff. 23. May prepare special reports or spreadsheets for clinicians as requested. 24. Collects co-payments from patients for visits, maintains records or makes daily cash deposits from patient visits. 25. Calculates daily totals of co-payments received for submission to the second tier for co-payment reconciliation. 26. Composes, or selects standard form letters for clinician's response to routine inquiries and procedures, such as back-to-school authorizations. Position Qualifications: License/Certification/Education: Required: 1. High School Diploma Preferred: 1. Associate's or Bachelor's degree. Experience/Skills: Required: 1. 3 years of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree. 2. Requires the ability to use specialized applications software and computer systems. 3. Necessitates individuals who are multifunctional and able to work under stressful situations. 4. Exemplifies, professional behavior and excellent communication and human relations skills. Preferred: 1. Knowledge of business office procedures and medical terminology/procedures preferred. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $21.82 - $33.15 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Friday, Monday, Saturday, Sunday Scheduled Hours: 32 Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 32 Cost Center: 71000 - 0101 Access Division Call Center Union: SEIU Local 509 Community Health Link This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The Call Center represents CHL to those seeking services. The Call Center Specialist II receives, processes, and schedules referrals for crisis services. This role requires an understanding of CHL's mission, vision, and core values. The Call Center Specialist II is the first point of contact for CHL clients and interacts with them to ensure they are connected to all needed services. I. Major Responsibilities: 1. Receives and responds to telephone calls and referrals regarding urgent and emergent behavioral health services. 2. Registers, screens, and completes insurance checks for individuals seeking services at CHL. 3. Performs telephonic interventions which include, but are not limited to, crisis support and de-escalation of individuals in Crisis. 4. For urgent and emergent services, assists Clinicians with arranging dispositions of cases inpatient bed Searches, making referrals, arranging transportation (cab or ambulance) etc.) 5. Assigns and schedules initial assessments for urgent and emergent services. 6. Obtains insurance authorizations, processes referrals and obtains information and enters into Electronic Health Record (EHR). 7. Communicates to supervisor information gathered for referrals from identified high priority referral sources, including (but not limited to) the Department of Mental Health and hospital inpatient programs. 8. Demonstrates knowledge of services and resources available at CHL and in the community Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures, and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. Bachelor's degree is required. 2. Must be able to pass a CORI background check. 3. Driving is not a requirement. Experience/Skills: Required: 1. A minimum two (2) years' experience working in a clinical environment is required. 2. Ability to learn to CHL's service lines to appropriately triage clients with various levels of complexity to the right services. 3. Ability to document CHL services in accordance with insurance reimbursement requirements. 4. Effective oral and written communication skills 5. Basic computer skills in Microsoft Suite 6. Ability to learn to navigate in the Electronic Health Records (EHR) system. 7. Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through. 8. Requires personal and professional accountability, self-management, discretion, initiative, professional integrity and cultural competency. 9. Ability to use office equipment, including copy machines, computers, printers, telephones. Preferred: 1. Prior experience in a behavioral health and/or call center environment is preferred. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Under direct supervision of Support Services Leadership, operates the hospital's telephone paging, alert and contingency recall systems. Provides patient, services and staff related information to the general public, patients, hospital staff and maintains on-call/rotation schedule for clinical staff. Provides all duties related to a Call Center, Operator Services. Provides visitor passes at the Information Desks and assist with escorting visitors in the Emergency Room and Mother Baby Unit. Requests Uber Rides for BMC patients. Provides all duties related to Receptions, Front Desk. Reception/Front Desk, Call Center/PBX/Operator Services and other languages preferred. Position: Guest Support Services Department: Guest Support Services Schedule: Saturdays and Sundays, Rotating Holidays ESSENTIAL RESPONSIBILITIES / DUTIES: * Answers telephones and greets patients and visitors in a professional manner. * Answers incoming calls, transfers calls to the appropriate person or department, and as necessary, assists in placing outgoing calls. Locates admitted patients in the computer system and provides visitors pass and or room information. * Provides emergency room patients' visitors with ED visitor passes. * Escorts visitors to Emergency Room as needed. * Contact inpatient floors for approval prior to issuing visitor's passes during non-visiting hours. * Communicates appropriately with visitors for any protected, high profile or "opt-out" patients, including referring to security for clearance passes. * Utilizes EPIC and Employee Paging Directory to access necessary patient information so as to correctly direct outpatients and visitors. * Requests Uber Ride for discharged patient, Cancer Care Center and Providing Health Centers * Maintains patient confidentiality in accordance with hospital HIPPA policy. * Demonstrates knowledge and skills to perform all functions of all information desk and telephone system and periodically rotates desk and telephone assignment. * Responds to requests for direct dial numbers, department numbers, physician on-call status and department functions utilizing an automated system. * Rotates various desk as needed. * Handles special and priority calls such as medical emergency, code alerts and a variety of emergency and time sensitive calls from the general public, patients, medical personnel and other Boston Medical Center clients. * Follows prescribed procedures and using page/alert systems, notifies appropriate personnel in cases of medical emergencies, cardiac arrests, drills, disasters, or other contingencies. * Inform Manager of service effecting problems. * Assists in the training and orientation of Guest Support Services. * Assists in providing lunch coverage for colleagues assigned. * Cleans and organizes work area and reports any safety concerns or equipment malfunctions to supervisor. * Notifies supervisor of supply shortage on a regular basis. * Provides positive and effective customer service that supports departmental and hospital operations. * Performs patient information/reception duties. Provides information to the general public, patients, patient families and hospital staff in a pleasant and professional manner. * Utilizes hospital's Values as the basis for decision making and to facilitate the division's hospital mission. * Follows established hospital infection control and safety procedures. OTHER DUTIES: * Performs other duties as needed JOB REQUIREMENTS EDUCATION * High School level of education is preferred EXPERIENCE: * 1-2 years' experience or an equivalent combination of education or experience KNOWLEDGE AND SKILLS: * Work requires the analytical skills to gather and interpret data and to follow established procedures. * Work requires the ability to exchange information on factual matters, greet visitors, explain hospital policies or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors or hospital employees. * Work requires frequent sitting and frequent walking * Work requires ability to check documents for accuracy. * Work requires regularly inputting/retrieving data from computer systems. * Work requires a High School level of education * Six to twelve months of previous experience with telecommunications equipment, on-line databases and paging systems. Compensation Range: $17.93- $21.43 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Job Description Summary Summary Responsible for providing support services and assistance in maintaining cleanliness and orderliness by ensuring a clean and hygienic environment for the guests, patients, or occupants. Does this position require Patient Care? No Essential Functions * Performing routine cleaning tasks such as sweeping, mopping, dusting, vacuuming, and disinfecting surfaces. * Handling and maintaining linen supplies, including changing bed linens, replenishing towels and toiletries, and collecting and sorting soiled linens for laundry services. * Properly disposing of trash, recyclables, and hazardous materials according to established procedures and regulations. * Monitoring and restocking supplies and amenities such as toiletries, towels, cleaning products, and other necessary items. * Maintaining accurate records of cleaning activities, including daily cleaning logs, room occupancy status, maintenance requests, and other relevant documentation. * Following established safety protocols, including the use of personal protective equipment and the proper handling and storage of cleaning chemicals. Qualifications Licenses and Credentials Experience Customer Service Experience 1-2 years preferred or Housekeeping Experience 0-1 year preferred Knowledge, Skills and Abilities * Familiarity with different cleaning techniques, equipment, and products. * Strong attention to detail to ensure thorough cleaning and maintenance of the assigned areas. * Ability to prioritize tasks, manage time effectively, and meet deadlines. * Customer service skills to ensure guest/patient satisfaction. * Ability to follow instructions and work well with others. * Trustworthiness and a strong work ethic to maintain confidentiality and handle sensitive information appropriately. Additional Job Details (if applicable) Remote Type Onsite Work Location 55 Fruit Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Rotating (United States of America) Pay Range $17.36 - $23.80/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: Responsible for the safety and cleanliness of a hospital or other healthcare facility. Does this position require Patient Care? No Essential Functions: * Sweeps, mops, waxes, strips, and polishes floors; vacuum and shampoo carpets. * Dusts and polishes furniture, woodwork, fixtures, and equipment. * Washes walls, ceilings, woodwork, door panels, windows, sills, blinds, and door glass. * Empties, cleans, and sanitizes waste receptacles in assigned areas. * Cleans and sanitizes restroom facilities and fixtures as assigned including sinks, urinals, toilets, mirrors, walls and drinking fountains; replenish restroom supplies as needed. * Picks up debris around building. * Operates and controls high and low speed stripping/buffing machines. * Sets up tables, chairs, and equipment in a variety of settings for special events and normal hospital activities. * Identifies and reports building maintenance needs in assigned buildings and facilities. Qualifications Education High School Diploma or Equivalent preferred 20-hour day shift Experience Experience working with the cleaning equipment and chemicals used in hospitals and healthcare centers 2-3 years required Knowledge, Skills and Abilities * Strong organization skills with attention to detail and accuracy. * Ability to work independently but also be a team player. * Good communication and comprehension skills. Additional Job Details (if applicable) Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Occasionally (3-33%) 35lbs+ (w/assisted device) Carrying Occasionally (3-33%) 35lbs+ (w/assisted device) Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Occasionally (3-33%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Occasionally (3-33%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 15 Francis Street Scheduled Weekly Hours 20 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $23.80/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: Responsible for the safety and cleanliness of a hospital or other healthcare facility. Does this position require Patient Care? No Essential Functions: * Sweeps, mops, waxes, strips, and polishes floors; vacuum and shampoo carpets. * Dusts and polishes furniture, woodwork, fixtures, and equipment. * Washes walls, ceilings, woodwork, door panels, windows, sills, blinds, and door glass. * Empties, cleans, and sanitizes waste receptacles in assigned areas. * Cleans and sanitizes restroom facilities and fixtures as assigned including sinks, urinals, toilets, mirrors, walls and drinking fountains; replenish restroom supplies as needed. * Picks up debris around building * Operates and controls high and low speed stripping/buffing machines. * Sets up tables, chairs, and equipment in a variety of settings for special events and normal hospital activities. * Identifies and reports building maintenance needs in assigned buildings and facilities. Qualifications Education High School Diploma or Equivalent preferred 16-hour evening shift (Saturday, Sunday & all holidays) Experience Experience working with the cleaning equipment and chemicals used in hospitals and healthcare centers 2-3 years required Knowledge, Skills and Abilities * Strong organization skills with attention to detail and accuracy. * Ability to work independently but also be a team player. * Good communication and comprehension skills. Additional Job Details (if applicable) Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Occasionally (3-33%) 35lbs+ (w/assisted device) Carrying Occasionally (3-33%) 35lbs+ (w/assisted device) Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Occasionally (3-33%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Occasionally (3-33%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 15 Francis Street Scheduled Weekly Hours 16 Employee Type Regular Work Shift Evening (United States of America) Pay Range $17.36 - $23.80/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: Responsible for the safety and cleanliness of a hospital or other healthcare facility. Does this position require Patient Care? No Essential Functions: * Sweeps, mops, waxes, strips, and polishes floors; vacuum and shampoo carpets. * Dusts and polishes furniture, woodwork, fixtures, and equipment. * Washes walls, ceilings, woodwork, door panels, windows, sills, blinds, and door glass. * Empties, cleans, and sanitizes waste receptacles in assigned areas. * Cleans and sanitizes restroom facilities and fixtures as assigned including sinks, urinals, toilets, mirrors, walls and drinking fountains; replenish restroom supplies as needed. * Picks up debris around building. * Operates and controls high and low speed stripping/buffing machines. * Sets up tables, chairs, and equipment in a variety of settings for special events and normal hospital activities. * Identifies and reports building maintenance needs in assigned buildings and facilities. Qualifications Education High School Diploma or Equivalent preferred 16-hour day shift (Saturday, Sunday, and all holidays) Experience Experience working with the cleaning equipment and chemicals used in hospitals and healthcare centers 2-3 years required Knowledge, Skills and Abilities * Strong organization skills with attention to detail and accuracy. * Ability to work independently but also be a team player. * Good communication and comprehension skills. Additional Job Details (if applicable) Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Occasionally (3-33%) 35lbs+ (w/assisted device) Carrying Occasionally (3-33%) 35lbs+ (w/assisted device) Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Occasionally (3-33%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Occasionally (3-33%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 15 Francis Street Scheduled Weekly Hours 16 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $23.80/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Responsible for performing work aimed at preventing the spread of any diseases by thoroughly cleaning and sanitizing areas, properly disposing of hazardous waste, and efficiently sterilizing equipment and apparatuses. Qualifications Performs cleaning duties in alignment with the organization and according to pre-established schedules and infection control guidelines. Completes waste stream removal. According to established procedures clean and service assigned areas. Move furniture, equipment, and supplies in and around the Medical Center departments, and performs a variety of cleaning duties to maintain the hospital in a neat, orderly, and sanitary condition. Operates assigned equipment, (floor machines, buffers). Participates in a minimum of eight unit/department meetings annually. Maintain assigned patient and non-patient areas in a clean, safe and sanitary condition at all times. Performs other duties as assigned Complies with all policies and standards Knowledge, Skills and Abilities Knowledge of cleaning chemicals and how to apply chemicals safely. Working knowledge of various cleaning tools like vacuum cleaners and floor buffers. Additional Job Details (if applicable) Remote Type Onsite Work Location 20 Staniford Street Scheduled Weekly Hours 32 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $21.71/Hourly Grade 1 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Spaulding Nursing and Therapy Center Brighton, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Responsible for performing work aimed at preventing the spread of any diseases by thoroughly cleaning and sanitizing areas, properly disposing of hazardous waste, and efficiently sterilizing equipment and apparatuses. Does this position require Patient Care? No Essential Functions * Performs cleaning duties in alignment with the organization and according to pre-established schedules and infection control guidelines. * Completes waste stream removal. * According to established procedures clean and service assigned areas. * Move furniture, equipment, and supplies in and around the Medical Center departments, and performs a variety of cleaning duties to maintain the hospital in a neat, orderly, and sanitary condition. * Operates assigned equipment, (floor machines, buffers). * Participates in a minimum of eight unit/department meetings annually. * Maintain assigned patient and non-patient areas in a clean, safe and sanitary condition at all times. Qualifications Education High School Diploma or Equivalent preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Related experience 0-1 year preferred Knowledge, Skills and Abilities * Knowledge of cleaning chemicals and how to apply chemicals safely. * Working knowledge of various cleaning tools like vacuum cleaners and floor buffers. Additional Job Details (if applicable) Physical Requirements * Standing Frequently (34-66%) * Walking Frequently (34-66%) * Sitting Occasionally (3-33%) * Lifting Occasionally (3-33%) 35lbs+ (w/assisted device) * Carrying Occasionally (3-33%) 35lbs+ (w/assisted device) * Pushing Occasionally (3-33%) * Pulling Occasionally (3-33%) * Climbing Occasionally (3-33%) * Balancing Frequently (34-66%) * Stooping Occasionally (3-33%) * Kneeling Occasionally (3-33%) * Crouching Occasionally (3-33%) * Crawling Occasionally (3-33%) * Reaching Occasionally (3-33%) * Gross Manipulation (Handling) Frequently (34-66%) * Fine Manipulation (Fingering) Frequently (34-66%) * Feeling Constantly (67-100%) * Foot Use Rarely (Less than 2%) * Vision - Far Constantly (67-100%) * Vision - Near Constantly (67-100%) * Talking Constantly (67-100%) * Hearing Constantly (67-100%) Remote Type Onsite Work Location 300 First Avenue Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Rotating (United States of America) Pay Range $17.36 - $21.71/Hourly Grade 1 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Spaulding Nursing and Therapy Center Brighton, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: Responsible for performing work aimed at preventing the spread of any diseases by thoroughly cleaning and sanitizing areas, properly disposing of hazardous waste, and efficiently sterilizing equipment and apparatuses Does this position require Patient Care? No Essential Functions: * Performs cleaning duties in alignment with the organization and according to pre-established schedules and infection control guidelines. * Completes waste stream removal. * According to established procedures clean and service assigned areas. * Move furniture, equipment, and supplies in and around the Medical Center departments, and performs a variety of cleaning duties to maintain the hospital in a neat, orderly, and sanitary condition. * Operates assigned equipment, (floor machines, buffers). * Participates in a minimum of eight unit/department meetings annually. * Maintain assigned patient and non-patient areas in a clean, safe and sanitary condition at all times. Qualifications Education High School Diploma or Equivalent preferred 40-hour night shift Experience Related experience 0-1 year preferred Knowledge, Skills and Abilities * Knowledge of cleaning chemicals and how to apply chemicals safely. * Working knowledge of various cleaning tools like vacuum cleaners and floor buffers. Additional Job Details (if applicable) Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Occasionally (3-33%) 35lbs+ (w/assisted device) Carrying Occasionally (3-33%) 35lbs+ (w/assisted device) Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Occasionally (3-33%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Occasionally (3-33%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 15 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $21.71/Hourly Grade 1 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: operation room (O.R.) scheduling, front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.). Position: Ambulatory Services Representative III-U Department: Thoracic Surgery Schedule: Full Time. ESSENTIAL RESPONSIBILITIES / DUTIES: Focuses on one or more of the following areas, and provides support as needed to optimize daily flow: Charge entry Batch controls Billing (TES) edits Hold bill edits Charge reconciliations Billing and managed care functions (including responding to billing inquires, corresponding with insurance carriers, and investigating discrepancies, etc.). Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and/or presentations. Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers' administrative appointments, answering departmental calls, credentialing documents, etc. In addition, performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to: Reception & customer service creating or verifying Master Patient Index (MPI) registration demographics visit management appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.) insurance/coverage verification co-payment collection front-end review and correcting registration & insurance edits pre-authorization, referral coordination and referral reconciliation Referral work lists Provides a variety of administrative duties in support of the practice (such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.). Adheres to all of BMC's RESPECT behavioral standards. JOB REQUIREMENTS EDUCATION: Bachelor's degree plus 1 - 2 years relevant work experience or Associates degree plus at least 3 years relevant experience or HS/GED with 5+ years relevant experience. KNOWLEDGE AND SKILLS: Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner. Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. Must be able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities. Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required. Compensation Range: $24.86- $30.30 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

At Boston Medical Center South, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers on how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values. If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you. Schedule: 40 Hours, Days, 7am-3:30pm, Every Other Weekend, Full Time, Benefit Eligible Summary: According to established procedures, cleans and services all areas of facility. Moves furniture, equipment, and supplies in and around hospital departments, and performs a variety of environmental services duties to maintain the hospital in a neat, orderly, and sanitary condition. Responsibilities: Selects cleaning materials and supplies and prepares chemicals according to procedure. Loads maid's carts and transports to work area. Cleans assigned areas by washing furniture, tile, fixtures, and equipment with germicidal cleaning solutions. Cleans assigned areas by washing high touch areas, such as doorknobs, handrails, telephone, wall plates, light switches, light pull cords, housing on monitors, walls, doors, ceilings, vents, televisions and windows. Sweeps and mops floor areas, vacuums carpets, spot cleans carpets using appropriate solutions, and arranges furniture and equipment in an orderly fashion after cleaning assigned areas. Requests cleaning supplies and equipment as needed. Operates various types of cleaning equipment both mechanical and electrical. Cleans equipment and notifies manager of equipment needing repair. Reports safety hazards to manager. Required Knowledge & Skills: Education: High school diploma, G.E.D. equivalent, or equivalent related experience preferred. Experience: Some work-related experience preferred but willing to train. Ability to read, write, and communicate in English. Must be able to prioritize work under busy conditions and in high traffic areas. Compensation Range: $17.40- $25.85 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

At Boston Medical Center South, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers on how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values. If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you. Schedule: 40 Hours, Days, 7am-3:30pm, Every Other Weekend, Full Time, Benefit Eligible Summary: According to established procedures, cleans and services all areas of facility. Moves furniture, equipment, and supplies in and around hospital departments, and performs a variety of environmental services duties to maintain the hospital in a neat, orderly, and sanitary condition. Responsibilities: * Selects cleaning materials and supplies and prepares chemicals according to procedure. * Loads maid's carts and transports to work area. * Cleans assigned areas by washing furniture, tile, fixtures, and equipment with germicidal cleaning solutions. * Cleans assigned areas by washing high touch areas, such as doorknobs, handrails, telephone, wall plates, light switches, light pull cords, housing on monitors, walls, doors, ceilings, vents, televisions and windows. * Sweeps and mops floor areas, vacuums carpets, spot cleans carpets using appropriate solutions, and arranges furniture and equipment in an orderly fashion after cleaning assigned areas. * Requests cleaning supplies and equipment as needed. * Operates various types of cleaning equipment both mechanical and electrical. * Cleans equipment and notifies manager of equipment needing repair. Reports safety hazards to manager. Required Knowledge & Skills: * Education: High school diploma, G.E.D. equivalent, or equivalent related experience preferred. * Experience: Some work-related experience preferred but willing to train. * Ability to read, write, and communicate in English. * Must be able to prioritize work under busy conditions and in high traffic areas. Compensation Range: $17.40- $25.85 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The incumbent in this role will support the clinical practice by focusing on billing and managed care functions (including charge entries, billing edits, charge reconciliations, responding to billing inquires, corresponding with insurance carriers, investigating billing discrepancies, etc.). May also support the clinic with front-end customer service, patient registration, insurance/coverage verification, and a variety of administrative duties, as needed. Position: Ambulatory Service Representative II Department: Otolaryngology Schedule: Full Time POSITION REQUIREMENTS EDUCATION: Bachelors degree or Associates plus 1 year billing experience or HS/GED plus 3+ years billing experience required. EXPERIENCE: Experience with standard hospital registration & billing systems or ability to learn such systems is also required. KNOWLEDGE AND SKILLS: Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner. Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. Must be able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities. Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/Internet is required. Compensation Range: $22.36- $27.26 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.