Student Worker jobs at Boston Medical Center - 73 jobs

The Mental Health Specialist is a member of the multidisciplinary psychiatric patient treatment team. He/she implements clinical care responsibilities in accordance with inpatient psychiatry department policies, procedures and standards under the supervision of a psychiatric registered nurse. The Mental Health Specialist must be able to demonstrate the knowledge and skills necessary to provide care appropriate to patients from ages 18 and above. The Mental Health Specialist must possess the knowledge and ability to gather data reflective of the patient's age and developmental level in determining treatment needs. Position: Mental Health Specialist Department: Brockton Schedule: 32 Hours (Evenings) ESSENTIAL RESPONSIBILITIES / DUTIES: * At the beginning of shift, attends shift report, reads all progress notes, test results and other patient data to determine patient status for past several shifts. * Reviews and implements treatment plan/behavior management plan to achieve patient goals * Reads treatment plans and daily mental status assessments on patients to ensure consistent and accurate delivery of care * Meets with patient early in shift to review the schedule for the day * During the shift, talks with patient about mental status, behavior and progress patient is making towards identified treatment and discharge goals * Throughout the shift, reports pertinent information to charge RN such as: * Level of safety * Changes in behavior * Increase in agitation * Physical complaints or any signs of physical illness * Vital signs, intake and output, activity of daily living status * Gives observation and input regarding the patient to Nurse Manager/Charge RN when unable to communicate directly at treatment team meetings * Shares observations and pertinent information with social worker, clinical colleagues, and patient family/caregivers * Documents patient activities, behavior and mental status each shift as it relates to the problem list and treatment plan * Conducts individual contacts with patient throughout shift to introduce self and review patient needs * Identifies patients teaching needs and reports them to the RN * Identifies issues related to progress towards discharge or any barriers to discharge * Encourages participation in therapeutic group programs and individualize behavior plans * Provides patient/family education and supports regarding milieu programming, goals of hospitalization and therapeutic interventions in support of meeting those goals * Participates in crisis intervention through the use of verbal and physical de-escalation of potentially unsafe or aggressive behavior per CPI technique and seclusion/restraint policies/procedures * Conducts patient safety checks as assigned to monitor both individual patient safety as well as unit mood and rising acuity concerns in the milieu * On admission, conducts and/or assists RN with patient search for contraband, vital signs, height, weight and orientation to the unit * Clarifies and implements unit rules indicated in patient handbook * Continuously evaluates patient progress toward goals clearly evident in documentation, participation in treatment planning, shift report and report to charge RN * Provides constructive peer feedback * Orients new staff to unit under the direction of the RN * Assists RN in administering physical care and personal hygiene measures to assigned patients as appropriate * Serves as role model for other mental health counselors * Leads and co-leads therapeutic process oriented and activity groups * Preserves patient rights relative to all aspects of patient care * Attends and participates in unit-based meetings and reads minutes when absent * Completes annual mandatory education and accepts responsibility for developing education plan in meeting learning needs with nurse manager * Demonstrates ability to accept and respond to feedback regarding clinical and professional issues from peers and nurse manager and utilizes the feedback to improve practice and skill * Promotes improvement of unit program through individual, committee, or quality assurance activities i.e., completing patient profiles, task force membership, quality assurance monitoring, and unit based supporting activities * Assists in maintaining a clean, safe and respectful environment * Demonstrates assertive, professional and constructive communication to other members of the healthcare team and demonstrates overall teamwork spirit * Utilizes professional problem-solving techniques to manage conflict * Must adhere to all of BMC's Values and Behavioral Standards (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Bachelor's degree OR HS Diploma/GED and 2 years experience in the mental health/related field OR Mental Health Specialist certificate EXPERIENCE: * Patient care skills acquired through one year of previous direct patient care experience preferred KNOWLEDGE AND SKILLS: * Demonstrated skill in developing helpful relationships with patients, families and staff * Ability to use a variety of medical equipment necessary in the delivery of quality patient care * Has the skills and knowledge to provide care to the age groups of the population served including: * knowledge of growth and development * provide age appropriate communication Compensation Range: $20.67- $29.81 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Mass General Brigham Health Plan is hiring for two Behavioral Health Specialists to work as part of an interdisciplinary care team providing expert recommendations for managing behavioral health conditions and providing specialized coordination of care for enrollees with Serious Mental Illness (SMI) and Substance Use Disorders (SUD). As the behavioral health clinical expert on the Interdisciplinary Care Team, the Behavioral Health Specialist partners with the Interdisciplinary Care Team, facilities, and providers to address behavioral health challenges, evaluate treatment options, and implement targeted strategies and interventions. Essential Functions * Collaborate with interdisciplinary care teams (ICT)-including LTSC, GSSC, primary care providers, specialists, and behavioral health treatment facilities-to support program enhancements, process improvements, care coordination, discharge planning, and aftercare. * Participate actively in ICT meetings, contributing insights on behavioral health concerns, treatment options, care strategies, and engaging in collaborative decision-making regarding enrollees' care. * Receive and triage behavioral health and substance use referrals, coordinating with the ICT and primary care providers to refer enrollees to appropriate inpatient or outpatient services. * Develop, update, and implement enrollee-centered care plans in collaboration with enrollees and care teams, promoting self-care, shared decision-making, and addressing identified needs through routine engagement and proactive outreach. * Conduct outreach, assessments, and home visits via telephonic, electronic, or in-person contact for identified enrollees, including routine evaluations and post-transition care. * Monitor clinical status to identify early signs of deterioration, intervening proactively with the ICT to prevent unnecessary hospitalizations and escalate behavioral health needs during weekly case conferences. * Establish consistent communication and reporting schedules with providers and enrollees to review enrollee status, progress toward goals, care needs, utilization plans, and follow-up. * Ensure compliance with DSNP regulations and quality assurance standards by documenting, monitoring, and evaluating enrollee interventions and care plans accurately within electronic medical record systems. * Serve as a key resource and liaison within the ICT by addressing enrollee questions, concerns, and care needs, facilitating access to services, and performing additional duties as assigned by the supervisor. Qualifications * Master's Degree required * Licensed Independent Clinical Social Worker (LICSW) required * Minimum 3 years of direct clinical experience required * Certified Case Management Certification preferred * Previous counseling experience 5-7 years preferred * Experience with community case management preferred * Experience with Dually Eligible Enrollees (Medicare and Medicaid) preferred * NCQA experience preferred Skills for Success * Competency in working with multiple health care computer platforms, * EPIC experience preferred * Experience working with individuals with complex medical, behavioral, and social needs * Strong communication and interpersonal skills to effectively engage with enrollees and interdisciplinary teams * Critical thinking and problem-solving skills. Demonstrates autonomy in decision-making * Strong organizational skills with an ability to manage routine work, triage and reset priorities as needed * Interpersonal skills and ability to work effectively with providers and their staff to develop rapport, build trust, and promote Population Health initiatives. Excellent oral, written, and telephonic skills and abilities * Competency in working with multiple health care computer platforms * Ability to work effectively in a complex fast fast-paced medical environment and multiple practice locations * Ability to work independently while contributing to a collaborative team environment * Knowledge of healthcare and community BH services to assist enrollees effectively * Must be comfortable with change, have the ability to adapt and pivot as part of continuous process improvement activities Additional Job Details (if applicable) Working Model Required * This is a full-time position with a schedule of Monday through Friday, 8:30 AM-5:00 PM EDT with the ability to flex hours to meet members' needs * This is a hybrid schedule, which includes practice-based work, remote work, and in-person home and community visits (these days will vary weekly and these visits may increase as the program launches) * Must be local, ideally in Eastern, MA with the ability to travel to the community. * This role offers autonomy to build own schedule to accommodate members' needs. * Remote working days require stable, quiet, secure, compliant working station and access to Teams Video via MGB equipment Our goal will be to geographically align employees, which depends on residence, and can vary based on business needs, member enrollment, and team staffing. Employees must accommodate the hybrid work model, including practice-based work, remote work, and in-person home and community visits with members. The member population will reside primarily in Essex, Middlesex, Suffolk, Norfolk, Plymouth, Bristol, Dukes, and Nantucket counties. The responsibilities and caseload may be adjusted based on enrollment trends. Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $78,000.00 - $113,453.60/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Mass General Brigham Health Plan is hiring for two Behavioral Health Specialists to work as part of an interdisciplinary care team providing expert recommendations for managing behavioral health conditions and providing specialized coordination of care for enrollees with Serious Mental Illness (SMI) and Substance Use Disorders (SUD). As the behavioral health clinical expert on the Interdisciplinary Care Team, the Behavioral Health Specialist partners with the Interdisciplinary Care Team, facilities, and providers to address behavioral health challenges, evaluate treatment options, and implement targeted strategies and interventions. Essential Functions * Collaborate with interdisciplinary care teams (ICT)-including LTSC, GSSC, primary care providers, specialists, and behavioral health treatment facilities-to support program enhancements, process improvements, care coordination, discharge planning, and aftercare. * Participate actively in ICT meetings, contributing insights on behavioral health concerns, treatment options, care strategies, and engaging in collaborative decision-making regarding enrollees' care. * Receive and triage behavioral health and substance use referrals, coordinating with the ICT and primary care providers to refer enrollees to appropriate inpatient or outpatient services. * Develop, update, and implement enrollee-centered care plans in collaboration with enrollees and care teams, promoting self-care, shared decision-making, and addressing identified needs through routine engagement and proactive outreach. * Conduct outreach, assessments, and home visits via telephonic, electronic, or in-person contact for identified enrollees, including routine evaluations and post-transition care. * Monitor clinical status to identify early signs of deterioration, intervening proactively with the ICT to prevent unnecessary hospitalizations and escalate behavioral health needs during weekly case conferences. * Establish consistent communication and reporting schedules with providers and enrollees to review enrollee status, progress toward goals, care needs, utilization plans, and follow-up. * Ensure compliance with DSNP regulations and quality assurance standards by documenting, monitoring, and evaluating enrollee interventions and care plans accurately within electronic medical record systems. * Serve as a key resource and liaison within the ICT by addressing enrollee questions, concerns, and care needs, facilitating access to services, and performing additional duties as assigned by the supervisor. Qualifications * Master's Degree required * Licensed Independent Clinical Social Worker (LICSW) required * Minimum 3 years of direct clinical experience required * Certified Case Management Certification preferred * Previous counseling experience 5-7 years preferred * Experience with community case management preferred * Experience with Dually Eligible Enrollees (Medicare and Medicaid) preferred * NCQA experience preferred Skills for Success * Competency in working with multiple health care computer platforms, * EPIC experience preferred * Experience working with individuals with complex medical, behavioral, and social needs * Strong communication and interpersonal skills to effectively engage with enrollees and interdisciplinary teams * Critical thinking and problem-solving skills. Demonstrates autonomy in decision-making * Strong organizational skills with an ability to manage routine work, triage and reset priorities as needed * Interpersonal skills and ability to work effectively with providers and their staff to develop rapport, build trust, and promote Population Health initiatives. Excellent oral, written, and telephonic skills and abilities * Competency in working with multiple health care computer platforms * Ability to work effectively in a complex fast fast-paced medical environment and multiple practice locations * Ability to work independently while contributing to a collaborative team environment * Knowledge of healthcare and community BH services to assist enrollees effectively * Must be comfortable with change, have the ability to adapt and pivot as part of continuous process improvement activities Additional Job Details (if applicable) Working Model Required * This is a full-time position with a schedule of Monday through Friday, 8:30 AM-5:00 PM EDT with the ability to flex hours to meet members' needs * This is a hybrid schedule, which includes practice-based work, remote work, and in-person home and community visits (these days will vary weekly and these visits may increase as the program launches) * Must be local, ideally in Eastern, MA with the ability to travel to the community. * This role offers autonomy to build own schedule to accommodate members' needs. * Remote working days require stable, quiet, secure, compliant working station and access to Teams Video via MGB equipment Our goal will be to geographically align employees, which depends on residence, and can vary based on business needs, member enrollment, and team staffing. Employees must accommodate the hybrid work model, including practice-based work, remote work, and in-person home and community visits with members. The member population will reside primarily in Essex, Middlesex, Suffolk, Norfolk, Plymouth, Bristol, Dukes, and Nantucket counties. The responsibilities and caseload may be adjusted based on enrollment trends. Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $78,000.00 - $113,453.60/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $22.99 - $41.39 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday, Weekends (Saturday and Sunday) Scheduled Hours: Per diem- varied days and hours. Some weekends and holidays included Shift: 4 - Mixed Shift, 8 Hours (United States of America) Hours: 0 Cost Center: 10020 - 0509 Child Life This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Creates a welcoming, stress reducing environment in a variety of pediatric settings, including inpatient units, outpatient clinics, radiology, pediatric surgery, and the emergency department. Through the direct intervention strategies of pre-procedure and preoperative teaching, medical and therapeutic play, the Child Life Specialist provides psychosocially sound, family-centered support to children 0-21 years of age and their families. Major Responsibilities: Assesses and interacts with patients and families using theories of human growth and development, family systems, and cultural background. Creates a therapeutic, safe environment for individual patients or small groups on inpatient units, playrooms, clinic and emergency waiting areas, and in treatment rooms. Facilitates the child/adolescent mastery of and coping With the healthcare experience through a variety of interventions, to include: divisional and recreational play, medical play, developmental/skill retention support and seasonal celebrations. Provides emotional and educational support to patient and family coping with life-threatening, terminal illness or death. In collaboration with the health care team on the various units served or through physician/R.N. consultation, creates individualized pre-procedure and pre-surgery preparation which is developmentally appropriate and best meets the child/adolescent learning style and emotional state. Creates coping strategy with child/family and accompanies family to procedure/surgery. Functions as a member of the interdisciplinary health care team, relaying pertinent patient assessments through direct report, charting, family care conferences and team meetings. Provides consultation and direct teaching on variety of Child Life issues for parents, medical and nursing staff and students, including: normal growth and development, health care impact on coping and stress, and ameliorative interventions. Facilitates acquisition of hospital or homebound tutor for child/adolescent experiencing extended school absence due to accident or chronic illness. Position Qualifications: License/Certification/Education: Required: Bachelor of Science in Child Life, Child Development or related field. Must have current Child Life Certification or pass Child Life Certification Exam within one year of employment. Experience/Skills: Required: Incumbent must be enthusiastic and dedicated to providing quality Child Life services to children and families in a variety of health care settings. Ability to demonstrate positive and effective interpersonal and communication skills required. Must be a self-starter, flexible, and possess ability to work well independently. Additional Additional Job Description ADDENDUM FOR CHILD LIFE SPECIALIST KIDS COMFORT PROMISE Position Summary: Creates a welcoming, stress reducing environment in a variety of pediatric settings by helping to reduce the pain associated with needle sticks and facilitate positive coping skills for pediatric patients. The Certified Child Life Specialist will assist in the implementation of UMMHC Kid's Comfort Promise (KCP) programming and principles for pediatric patients ages birth-21 years. Through advocacy, education, creation of materials and direct patient care, this staff member will advocate for interdisciplinary collaboration and family centered care. Major Responsibilities: 1. Assesses and develops individualized procedural support plans and supports patients during procedures such as blood draws, IV starts, immunizations, port accesses, etc. 2. Advocates, educates, and helps facilitate KCP principles such as comfort positioning, use of treatment room, numbing, distraction, and sucrose/breastfeeding. 3. Serves as an active member of the Kid's Comfort Promise Initiative team attending all committee meetings and trainings. Experience/Skills: Required: Addition: 1. Must be comfortable with public speaking and advocating for Kids Comfort Promise principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $28.39 - $51.11 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Sunday through Saturday, Weekends - Every Fourth Weekend Scheduled Hours: 7a-11p Shift: 4 - Mixed Shift, 8 Hours (United States of America) Hours: 0 Cost Center: 10020 - 0602 Emergency Mental Health This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Provides crisis evaluations for patients in the Psychiatric Service both on and off site, for young children, adults and geriatric patients. Utilizes the language of the current DSM V to establish comprehensive diagnostic evaluations and subsequent planning and treatment. Coordinates and facilitates system treatment meetings, on and off site, to develop comprehensive treatment plans. Works with patients and their families, including treatment planning implementation, group and individual therapy, and coordinates community services and discharge planning. Works with insurance companies to fulfill all requirements for appropriate referrals to inpatient units, outpatient care and diversion programs, while strongly advocating for the patient. Participates in the orientation and/or training of new staff, students and others. I. Major Responsibilities: 1. Provides psychosocial history and mental status assessment of patients in psychiatric crisis at the University campus and mobiles to off-site locations. 2. Assigns the appropriate clinical level of care to each patient including inpatient, outpatient, diversion programs, providing information and referrals to specialized intervention programs, including substance abuse detoxification and rehabilitation. Understands clinical levels of treatment. 3. Develops and maintains a safe therapeutic environment. Actively participates in psychiatric emergencies, including restraint of out-of-control patients, while maintaining safety in the milieu. 4. Triages calls of patients with psychiatric emergencies, including suicide ideation and/or attempts, and determines which intervention is needed. Identifies clinical resources and makes referrals when necessary. Serves as a referral source for patient, family members and agency staff. 5. Functions in a Case Management role, facilitating and coordinating referral and access to psychiatric treatment, delivery of social services, including financial assistance, health insurance, community-based care and medical contracts/collaboration. 6. Assesses factors relating to need for care, adjustment to care, and response to treatment as documented in the clinical record. Facilitates communication with all outpatient treaters, including psychiatric outpatient, social services and medical, i.e. Primary Care Physicians, Nurse Practitioners and Visiting Nurse, and interfaces with these providers to coordinate treatment planning, serving as a referral source for patients and family members to assist in their compliance with treatment recommendations. 7. Maintains current knowledge and compliance for all managed care specifications regarding notification, presentation of clinical information, pre-certification, billing and faxing requirements. 8. Documents all information obtained in evaluation, assessment, consultation, referral and disposition to comply with regulatory requirements, as well as ensuring best possible patient outcome. Actively participates in formulation and execution of Quality Improvement and subsequent data collection. 9. Maintains service logs are required. Codes for billing according to current practice. 10. Obtains vital signs and specimens as ordered, and uses computer ordering system to facilitate specimens to the lab. 11. Actively engages in Continuing Education to maintain and expand current knowledge as required to maintain licensure, as well as to enhance professional expertise and keep abreast of current trends. 12. Maintains basic life support (BLS) certification every two years. 13. Maintains all psychiatric competencies including annual CARE training. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. Master's Degree in Human Services or equivalent. 2 Must be license eligible upon hire (LICSW, LISW, or LMHC). If not licensed upon hire, employee must obtain LICSW or LICW license within 18 months of hire or will be subject to termination. If not licensed upon hire, employee must obtain LMHC license within 24 months of hire or will be subject to termination. Preferred: 1. LCSW, LICSW, or LMHC licensure Experience/Skills: Required: 1. One to three years of experience in Psychiatry/Mental Health. 2. Demonstrated ability in psychosocial assessment, knowledge of community resources, crisis intervention skills, ability in discharge planning, and ability to work with a multidisciplinary team. 3. Excellent written and communications skills. 4. Basic computer skills. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a patient care office environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $20.00 - $30.51 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday, Sunday, Thursday, Tuesday, Wednesday Scheduled Hours: 3pm-11:30pm Shift: 2 - Evening Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 71000 - 0669 Orchard St. Union: SEIU Local 509 Community Health Link This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Functions as a member of the treatment team by assisting with the implementation of treatment services. This includes but is not limited to monitoring of daily patient activities, assisting with direct client care, documentation, orientation of clients to the unit, and ensuring that clients comply with all treatment groups and unit/program rules. I. Major Responsibilities: 1. Performs duties using recovery-oriented principles. 2. Demonstrates person centered strength-based communication and relationship with Persons. 3. Demonstrates effective communication with staff, peers and other professionals. 4. Ability to observe, document, teach and respond to mental and physical health as well as other needs of clients such as community living skills. 5. Serves as a residential counselor for specified number of residents as directed. 6. Assists in creating a safe therapeutic milieu by fostering a culture of recovery. 7. Implements treatment plans; interventions and properly documents using progress/service notes. 8. Assists with the client admission process by completing all required documentation accurately, as required. 9. Searches clients and their belongings for contraband upon admission and as required. 10. Works with clients to assist with activities of daily living (ADL's) which may include, but are not limited to, personal hygiene and self-care skills, laundry, money management and budgeting, symptom management, relapse prevention, use of public transportation, problem solving and conflict resolution, and other interventions as necessary, 11. Ensures healthy menu planning, food shopping, and meal preparation through coordination and assistance. MYR is excluded from this responsibility. 12. Monitors clients' medication, refills, documentation of medications and changes, assists with attending appointments, and safe storage. MYR is excluded from this responsibility. 13. Works with clients to maintain the residence on a daily basis including chores, bedroom upkeep, yard and other light housekeeping duties. 14. May be required to provide physical assistance, close supervision, and other such duties. MYR is excluded from this responsibility. 15. Maintains and complies with regulations as applicable for DMH, HUD, BSAS and DPH such as MAP Certification, Human Rights, Dual Diagnosis, Infection Control, Vital Signs, workplace violence certification, CPR, First Aid, annual compliance training and other CHL required trainings. All certifications must be completed within five months after starting employment. 16. Assists individuals with intervention work as outlined in their treatment plans. 17. Leads skill development and/or other group(s) as assigned. 18. Redirects clients as needed in order to provide a safe atmosphere/environment. 19. Provides crisis intervention and support. 20. Performs program cleaning, including laundry, clerical work, and/or organizing program supplies as assigned. 21. Notifies supervisor of any identified problem or deficiency in the program. 22. Reviews resident records, medication logs, and treatment plans for completeness and accuracy as assigned. 23. Answers telephone in a professional manner while documenting all relevant information. 24. Monitors client location and condition per program regulations. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures, and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. Grade C02: Residential Counselor I: Minimum of a high school diploma/GED/HiSet required. 2. Grade C04: Residential Counselor II: Requires a Bachelor's degree; preferably in the field of psychology or human services. 3. Driving Requirements: a. For Faith House, Beryl's House, and Orchard Street: Current valid US-Issued driver's license; b. For Adult Community Clinical Svcs (ACCS) Div: All programs require a current valid US-issued driver's license and a registered, inspected, and insured automobile for work related purposes including transporting clients in a personal vehicle [or a company vehicle].; c. For MYR (Motivating Youth Recovery), , Detox, TSS (Transitional Support Services), CSS (Clinical Stabilization Service), CSU (Crisis Stabilization Units), and ATS (Acute Treatment Services): Driving is not a requirement. 4. Must be able to pass a CORI background check. 5. MYR, Beryl's House, Faith House, Orchard Street: Must be able to pass a CORI (Criminal Offender Background Check) and a DCF/CPS (Department of Families Adam Walsh/Child Protective Services background check) Preferred: 1. Associates degree. 2. If working in a Substance Use Program, certification in addiction counseling or a minimum of two (2) years of experience in the substance abuse field. Experience/Skills: Required: 1. Demonstrates person centered strength-based communication and relationship with Persons. 2. Demonstrates effective communication with staff, peers and other professionals. 3. Ability to observe, document, teach, and respond to mental and physical health as well as other needs of clients such as community living skills. 4. Awake Overnight Residential Counselors: Must be able to remain awake and alert during the overnight shift to provide a safe and healthy environment for our staff and co-workers. Preferred: 1. Previous human services experience. 2. If working in a Substance Use Program, understanding of addiction and recovery. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: Work is considered medium. May be required to lift up to 10 lbs frequently and up to 20 lbs occasionally. Work is indoors in a patient-facing environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Plays an integral role in fostering the emotional, developmental, intellectual and physical wellbeing of children in the inpatient and outpatient setting by creating a welcoming and nurturing environment. Ensures the comfort of the patients and their families by demonstrating the basic principles of family-centered care and fostering positive hospital community relations. Essential Functions Assess children's response to illness, hospitalization and/or treatment. Responds to child life orders in a timely manner. Implements and enforces hospital and departmental policies and procedures. Develop goals for a family service plan based on family, parent, and child assessed needs. Maintain confidentiality and appropriate professional boundaries with all parties at all times Participates in the development of standards of performance with department leadership. Communicates plan of care with multidisciplinary team members as appropriate. Required for All Jobs Performs other duties as assigned Complies with all policies and standards Does this position require Patient Care (indirect/direct)? Yes Qualifications Education Bachelor's Degree Child Development required or Master's Degree Child Development preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Child Life Specialist [CCLS] required within one year of hire Experience 1 year preferred Knowledge, Skills & Abilities Strong analytical, problem solving and decision making skills. Knowledge of infant, child, and adolescent growth and development. Strong teamwork and collaborative skills. Detail-oriented with strong organizational skills. Adjusting actions in relation to others' actions. Additional Job Details (if applicable) Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 2014 Washington Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Rotating (United States of America) Pay Range $26.11 - $37.94/Hourly Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $21.82 - $33.15 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday, Weekends (Saturday and Sunday) Scheduled Hours: Variable Shift: 4 - Mixed Shift, 10 Hours (United States of America) Hours: 20 Cost Center: 71000 - 0727 YMCI Worcester Union: SEIU Local 509 Community Health Link This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Provides a short-term clinical crisis intervention service that is a mobile and/or on-site, face-to-face therapeutic response to a youth experiencing a behavioral health crisis. Works as part of an interdisciplinary team to identify, assess, stabilize and treat the youth and their family with the goal of reducing imminent risk and increasing coping skills and functioning. Works to link the youth and their family to the lowest level of care, preferably resources in their home community. Assists the youth and family in engaging and actively participate in the crisis intervention. Employs in-depth knowledge of community resources and services to guide clients and acts as a bridge between families, agencies, and community resources. I. Major Responsibilities: 1. Provides support and guidance to youth and families experiencing crisis. 2. Assists in the development of risk management/safety plan. 3. Refers youth and families to support services. 4. Acts as a bridge between families, agencies and community supports. 5. Assures families full involvement in crisis intervention services including team's adherence to “family voice and choice”. 6. Actively participates in the multi-disciplinary team meetings and case discussions. II. Position Qualifications: License/Certification/Education: Required: 1. Bachelor's degree in psychology, counseling, or social work. 2. Must be able to pass a CORI background check. 3. Current valid US-issued driver's license and driving is a requirement. Preferred: N/A Experience/Skills: Required: 1. One year of psychology, counseling, social work, or related experience. Preferred: N/A III. Physical Demands and Environmental Conditions: 1. Must be able to move about the space periodically during the shift . 2. Must be able to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medicals codes or alarms). 3. Must be able to stoop, crouch, kneel or crawl for various reasons. 4. Must be able to work weekends and evening hours. The characteristics above are representative of those encountered while performing the essential functions of the position. Reasonable accommodations may be made if necessary in order to perform the essential functions All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Monday-Friday 9am-5pm. Job Summary The Newton-Wellesley Hospital Domestic Violence and Sexual Assault Program provides individual, community and systems responses to sexual assault and domestic violence through direct advocacy services, education, community linkages, quality improvement and program evaluation. · Provide direct services to primary and secondary survivors of sexual assault, domestic violence, and stalking. Services include but are not limited to crisis intervention, collaborative safety planning, advocacy, short and in some instances long-term counseling, as well as the provision of information, and supported referrals. · Holistically and organically assess the particular needs of each survivor and ensure that appropriate services are offered to the survivor and any safe family and friends, including children, elders and animal companions. · Provide on-call consultation to hospital and community-based health care providers. · Develop and co-facilitate support, empowerment and wellness groups for survivors of interpersonal violence. · Provide outreach in the hospital and in the community to increase awareness of the availability of services for survivors. Work to redress any barriers to obtaining such services. · Work closely with program staff and volunteers to provide trauma-informed and survivor-centered services. · Work collaboratively with providers both within and outside the hospital to ensure an anti-oppression approach to the challenges faced by survivors both individually and collectively. This role is Monday-Friday 9am-5pm, onsite. Qualifications Must have clinical experience and grounding. Experience in crisis and trauma settings, where significant, can fulfill clinical grounding requirement. Clinical experience can also be proven through licensure in psychology, social work, or mental health counseling, however, such licensure is not strictly necessary. · Must have 3-5 years of experience in sexual or domestic violence organization. Experience in similar fields (human trafficking organizations, hate crimes, child abuse) will also suffice. Licenses, Certifications, and/or Registrations -- Master's degree in Social Work, LICSW required. - Must be DPH-certified as a rape crisis counselor or have the willingness to be so trained. - Must have appropriate training as a domestic violence advocate or the willingness to be so trained. Knowledge and Skills · Multiple cultural and linguistic skills sets strongly preferred. · Must have a demonstrated ability and skill in conflict negotiation and resolution. · Must have strong analytical and skills. · Must have strong written and oral communication skills. · Must have the ability to work independently and make autonomous decisions. · Must have ability to work as a member of a team with program staff, hospital staff, and members of the larger community. · Must be committed to the program's mission of social justice and non-violence. Additional Job Details (if applicable) Monday-Friday 9am-5pm, On-site. Remote Type Onsite Work Location 2014 Washington Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Day (United States of America) Pay Range $21.78 - $31.08/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The focus of this position is to support patient and family rights and needs, assist in resolving concerns, highlight compliments of staff, and foster a welcoming environment. The role serves as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (grievances, complaints, assists, and compliments) in a compassionate and supportive manner. The Patient and Family Relations senior specialist serves as an internal clinical and operations resource for PFR, serving as a mentor and coach for specialists and representatives, performing chart reviews, clarifying medical terminology, and modeling best practices related to correspondence, family meetings, rounding, and interacting with clinical care teams. The senior specialist takes lead on cases escalated from staff and those referred by senior leaders. A significant portion of the role involves supporting care teams in managing challenging behaviors, up to and including care agreements and dismissal management. The senior specialist embodies the institution's commitment to optimizing the patient experience and cultivating a strong patient and family centered culture. This role reports to the AMC senior manager, Patient and Family Relations. Because this role in an active change management environment, the senior specialist will need to demonstrate maturity, flexibility, and open mindedness as the contours of this position will actively evolve over time. Principal Duties and Responsibilities: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. Serves as an internal clinical and operations resource for the rest of the team, performing chart reviews, clarifying medical terminology, and interacting with clinical care teams. Serves as a role model, mentor, and coach for recruiting, onboarding, training, evaluating, and integrating staff into PFR and PFR workflow. Performs chart reviews, clarifying medical terminology, and interacting with clinical care teams. Meets with patients and families in the ED, inpatient units, and the PFR office. Negotiates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. Serves as a team lead for meetings with safety specialists, risk managers, and leadership. Serve as a team lead for Apology and Disclosure and other family meetings, and as a resource to care teams in managing challenging behaviors and patient dismissals. Conducts timely investigations and response to patient grievances, complaints, and concerns, including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and staff to enhance patient and family-centered care and support mutual goals. Prepares formal correspondence and documentation, both patient-facing and internally, such as letters, emails, and reports, with efficiency and accuracy. Mediates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize risk of adversarial outcomes. Identifies patterns of service breakdowns and escalates to senior manager to share with Patient Experience measurement and improvement team. Supports patients and families in understanding patient rights and responsibilities, responds to patient complaints or concerns in accordance with DPH, CMS and The Joint Commission regulatory standards for patient complaints and grievances. Documents patient and staff concerns/requests in confidential department database. Rounds in high-volume clinical areas to obtain preemptive feedback from patients, visitors, and staff regarding AMC care experiences, when appropriate, and aligned with hospital safety policies. Diversity, Equity, and Inclusion (DEI) - Demonstrate a commitment to supporting MGB DEI initiatives, using the organizational tools and training provided to help identify and dismantle systemic racism within departmental processes, and all other forms of possible discrimination. Other duties as assigned. Qualifications Qualifications: * Bachelor's degree in clinical field, social work, psychology, human services, or related field preferred. * 5-8 years of clinical and/or operational experience in a hospital or health care setting, or 4 years of demonstrated high performance in a Patient and Family Relations specialist position. * A combination of education and experience may be substituted for requirements. Skills/Abilities/Competencies: * Strong understanding of health care operations with particular expertise in understanding and communicating clinical aspects of chart review and clinical conversations with care teams. * Models succinct and comprehensive patient care report narratives so "the ask" and context are clear for the reader or listener. * Ability to communicate, both verbally and in writing, clearly, compassionately, sensitively, and in a health literate way, with patients and their loved ones, physicians, colleagues, and all levels of the organization. * Excellent interpersonal service skills with demonstrated qualities of compassion, respect, calm demeanor, and strong emotional self-regulation via phone and in person, while assisting a wide range of customers with varying needs. * Flexible thinker, with the ability to advocate for patients and families, balancing the needs of the care team. * Experience in managing multiple tasks and functions, in a fast-paced environment, prioritizing and meeting deadlines. * High level of sensitivity to confidential information. * Exhibits excellent organizational and collaboration skills. * Excellent maturity and mediation skills in a diverse and multicultural environment. * Ability to continuously respect and value diversity. * Experience working with data and data tracking. * Computer Skills: Proficient in Microsoft Word, Excel, and PowerPoint. Supervisory Responsibilities: * No direct reports; indirectly provides leadership and guidance to colleagues with less experience. Fiscal Responsibility * No direct budgetary responsibility. * Demonstrates fiscal responsibility by effectively using Mass General Brigham resources. Working Conditions: * The duties require daily use of computer, phone, printer and fax. * The employee is frequently required to sit; talk, hear, use hands to finger; handle; or feel; reach with hands and arms, and is occasionally required to stand and walk. * Duties require frequently lifting and/or moving up to 5 pounds and occasionally lifting or moving up to 20 pounds. Specific vision abilities required by the job include close and distance vision and depth perception. * Possible local travel to Mass General Brigham sites. Additional Job Details (if applicable) Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $69,596.80 - $101,202.40/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The float primarily supports MGH, due to higher volume and complexity of cases. When needed, the float will go to BWH when there are special projects and BWH needs support. Float will likely cover 4 days onsite at MGH, with one remote day. Looking for flexibility to cover BWH, MGH, and Faulkner as needed. Job Summary The Patient Family Relations Specialist is responsible for emails, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (complaints, grievances, compliments) and other requests in a compassionate and supportive manner. The focus of this position is to support patient rights, patient and family needs, and to assist in resolving feedback concerns and highlighting feedback compliments. This role embodies the institution's commitment to a strong patient and family centered culture and service excellence. The PFR specialist reports to the Senior Manager, Patient and Family Relations. Because this role in an active change management environment, the senior specialist will need to demonstrate maturity, flexibility, and open mindedness as the contours of this position will actively evolve over time. Principal Duties and Responsibilities: Provides in person support of Patient and Family Relations for the needs of patients and loved ones, concerns, or complaints at AMC hospitals. Meets patients and families in the ED, inpatient units, and the PFR office. With guidance from the Sr. Manager, Patient and Family Relations, conducts timely investigations and responses to patient concerns, complaints, grievances, including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and staff to enhance patient/family-centered care and ensure common goals. Mediates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. Supports patients and families in understanding patient rights and responsibilities, responds to patient complaints or concerns in accordance with DPH, CMS and The Joint Commission regulatory standards for patient complaints and grievances. Participates in family meetings and Apology and Disclosure conversations as requested. Serves as a resource to care teams in managing challenging behaviors and patient dismissals. Documents information regarding patient and/or staff concerns and requests in confidential department database and disseminates data to appropriate leadership staff for quality assurance purposes. Uses department database to meet regulatory requirements for CMS, DPH and The Joint Commission for grievance/complaint management and resolution process. Rounds with patients and loved ones to obtain preemptive feedback regarding the inpatient hospital experience (when appropriate and aligned with hospital safety policies). Prepares formal correspondence and documentation (both patient-facing and internally) such as letters, messages, and reports, with efficiency and accuracy. Identifies patterns of service breakdowns and escalates to senior manager to share with Patient Experience measurement and improvement team. Diversity, Equity, and Inclusion (DEI) - Demonstrate a commitment to supporting MGB DEI initiatives, using the organizational tools and training provided to help identify and dismantle systemic racism within departmental processes, and all other forms of possible discrimination. Other duties as assigned. Qualifications * Manages a timely investigation and response to all patient concerns/complaints/grievances for clinical service areas including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and providers to enhance patient/family-centered care and ensure common goals. Negotiate and mitigate expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. * Provide consultation for professional staff and hospital regarding disclosure in collaboration with Risk Management. * Responds to requests for intervention to assist in managing difficult patient/family situations. Collaborates with clinical service area management and administrative leadership, frontline staff, or other hospital services to provide real-time support and/or improvement strategies to reach effective resolution. Accessible by pager during Family Center's hours of operation. * Documents information regarding patient and/or staff concerns and requests in the department database and disseminates data to appropriate leadership staff for quality assurance purposes. Generates specific reports to highlight clinical service areas' opportunities for improvement efforts, including progress, obstacles, and trends in compliment/complaint data. Review data to identify trends in collaboration with clinical and administrative leadership to develop strategies to improve quality and satisfaction and reduce risk and liability. Utilizes data management system to meet regulatory requirements for CMS, DPH, and JCAH for complaint management and resolution process. * Drafts formal responses on behalf of senior clinical and administrative leadership (including the CEO, COO, CM,O and CNO) in writing to patients and families to compassionately relay regret for their perceived poor experience and inform them of how their feedback is being utilized to implement beneficial practice changes. Meet regulatory compliance requirements for CMS 42 CFR 482.13 for investigating and responding to most informal grievances in 7 days. * Conducts rounds with patients/families in assigned clinical areas to obtain preemptive feedback regarding the inpatient hospital experience. * Proactively monitors trends in patient/family concerns/complaints to identify systematic, process, or cultural barriers to the delivery of patient/family-centered care. Seeks opportunities for appropriate patient participation in the development of institutional improvement strategies. * Assists with the development and implementation of service improvement initiatives (organizational and area-specific) within clinical service areas. * Develops appropriate resolutions with Risk Management staff to effectively manage patient incidents and prevent adversarial outcomes. * Provides training/education in clinical service areas and throughout the institution on effective tools for establishing interpersonal connections with patients and families. Identifies opportunities for staff education and facilitates competency learning of clinicians, administrative management, and staff in customer service improvement. Connects patients and families with appropriate hospital services and resources (i.e., social work, interpreter services, chaplaincy, library services, etc.). * Educates and markets the Center for Patients and Families services to leadership and frontline staff, including patient consultation and intervention, compliment/complaint facilitation, written responses, amenity services, staff training, and patient satisfaction and project improvement support. * Provides coverage for other service lines as needed to cover vacations, evening, and weekend shifts. * Maintains department service standards with attention to staff teamwork, communication, cultural respect, and time/priority management. * All other duties as assigned. Additional Job Details (if applicable) Qualifications: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.) * Bachelor's degree in social work, psychology, human services, or related field preferred. * 3-5 years of experience in a healthcare setting, or other industry with relevant skills and competencies. * A combination of education and experience may be substituted for requirements. Skills/Abilities/Competencies: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.) * Ability to communicate, verbally and in writing, clearly, compassionately, sensitively and in a health literate way, with colleagues, patients and their loved ones, in a complex clinical environment. * Flexible thinker, with ability to advocate for patients and families in a complex clinical environment, balancing the needs of the care team. * Excellent interpersonal service skills with demonstrated qualities of compassion, respect, calm demeanor, and strong emotional self-regulation via phone and in person, while assisting a wide range of customers with varying needs and concerns. * Excellent verbal, written and presentation skills; ability to effectively communicate with all levels of the organization (senior management and physician leadership to front-line staff) * Superior organizational skills, with the ability to function independently and effectively in a changing environment, develop timelines and meet deadlines. * Ability to continuously respect and value diversity. * Excellent mediation skills in a diverse and multicultural environment. * Experience managing multiple tasks in a fast-paced environment, prioritizing and meeting deadlines. * High level of sensitivity to confidential information. * Exhibits excellent organizational skills. * Excellent teamwork and collaboration skills. * Experience working with data and data tracking. * Computer Skills: Proficient in Microsoft Word, Excel, and PowerPoint. Supervisory Resonsibilities: List the number of FTEs supervised. * No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff. Fiscal Responsibility: Indicate financial "scope" information, i.e.: size of budget, volume, revenue, etc. * No direct budgetary responsibility. * Demonstrates fiscal responsibility by effectively using Mass General Brigham resources. Working Conditions: Describe the conditions in which the work is performed. * The duties require daily use of computer, telephone, printer and fax machine. * The employee is frequently required to sit; talk, hear, use hands to finger; handle; or feel; reach with hands and arms, and is occasionally required to stand and walk. * The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close and distance vision, and depth perception. * Possible local travel to Mass General Brigham sites. Remote Type Onsite Work Location 55 Fruit Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $56,992.00 - $82,992.00/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary General Summary/ Overview The Patient Family Relations Specialist is responsible for emails, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (complaints, grievances, compliments) and other requests in a compassionate and supportive manner. The focus of this position is to support patient rights, patient and family needs, and to assist in resolving feedback concerns and highlighting feedback compliments. This role embodies the institution's commitment to a strong patient and family centered culture and service excellence. The PFR specialist reports to the Senior Manager, Patient and Family Relations. Because this role in an active change management environment, the senior specialist will need to demonstrate maturity, flexibility, and open mindedness as the contours of this position will actively evolve over time. Principal Duties and Responsibilities: Provides in person support of Patient and Family Relations for the needs of patients and loved ones, concerns, or complaints at AMC hospitals. Meets patients and families in the ED, inpatient units, and the PFR office. With guidance from the Sr. Manager, Patient and Family Relations, conducts timely investigations and responses to patient concerns, complaints, grievances, including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and staff to enhance patient/family-centered care and ensure common goals. Mediates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. Supports patients and families in understanding patient rights and responsibilities, responds to patient complaints or concerns in accordance with DPH, CMS and The Joint Commission regulatory standards for patient complaints and grievances. Participates in family meetings and Apology and Disclosure conversations as requested. Serves as a resource to care teams in managing challenging behaviors and patient dismissals. Documents information regarding patient and/or staff concerns and requests in confidential department database and disseminates data to appropriate leadership staff for quality assurance purposes. Uses department database to meet regulatory requirements for CMS, DPH and The Joint Commission for grievance/complaint management and resolution process. Rounds with patients and loved ones to obtain preemptive feedback regarding the inpatient hospital experience (when appropriate and aligned with hospital safety policies). Prepares formal correspondence and documentation (both patient-facing and internally) such as letters, messages, and reports, with efficiency and accuracy. Identifies patterns of service breakdowns and escalates to senior manager to share with Patient Experience measurement and improvement team. Diversity, Equity, and Inclusion (DEI) - Demonstrate a commitment to supporting MGB DEI initiatives, using the organizational tools and training provided to help identify and dismantle systemic racism within departmental processes, and all other forms of possible discrimination. Other duties as assigned. Qualifications: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.) Qualifications * Manages a timely investigation and response to all patient concerns/complaints/grievances for clinical service areas including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and providers to enhance patient/family-centered care and ensure common goals. Negotiate and mitigate expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. * Provide consultation for professional staff and hospital regarding disclosure in collaboration with Risk Management. * Responds to requests for intervention to assist in managing difficult patient/family situations. Collaborates with clinical service area management and administrative leadership, frontline staff, or other hospital services to provide real-time support and/or improvement strategies to reach effective resolution. Accessible by pager during Family Center's hours of operation. * Documents information regarding patient and/or staff concerns and requests in the department database and disseminates data to appropriate leadership staff for quality assurance purposes. Generates specific reports to highlight clinical service areas' opportunities for improvement efforts, including progress, obstacles, and trends in compliment/complaint data. Review data to identify trends in collaboration with clinical and administrative leadership to develop strategies to improve quality and satisfaction and reduce risk and liability. Utilizes data management system to meet regulatory requirements for CMS, DPH, and JCAH for complaint management and resolution process. * Drafts formal responses on behalf of senior clinical and administrative leadership (including the CEO, COO, CM,O and CNO) in writing to patients and families to compassionately relay regret for their perceived poor experience and inform them of how their feedback is being utilized to implement beneficial practice changes. Meet regulatory compliance requirements for CMS 42 CFR 482.13 for investigating and responding to most informal grievances in 7 days. * Conducts rounds with patients/families in assigned clinical areas to obtain preemptive feedback regarding the inpatient hospital experience. * Proactively monitors trends in patient/family concerns/complaints to identify systematic, process, or cultural barriers to the delivery of patient/family-centered care. Seeks opportunities for appropriate patient participation in the development of institutional improvement strategies. * Assists with the development and implementation of service improvement initiatives (organizational and area-specific) within clinical service areas. * Develops appropriate resolutions with Risk Management staff to effectively manage patient incidents and prevent adversarial outcomes. * Provides training/education in clinical service areas and throughout the institution on effective tools for establishing interpersonal connections with patients and families. Identifies opportunities for staff education and facilitates competency learning of clinicians, administrative management, and staff in customer service improvement. Connects patients and families with appropriate hospital services and resources (i.e., social work, interpreter services, chaplaincy, library services, etc.). * Educates and markets the Center for Patients and Families services to leadership and frontline staff, including patient consultation and intervention, compliment/complaint facilitation, written responses, amenity services, staff training, and patient satisfaction and project improvement support. * Provides coverage for other service lines as needed to cover vacations, evening, and weekend shifts. * Maintains department service standards with attention to staff teamwork, communication, cultural respect, and time/priority management. * All other duties as assigned. Qualifications: Additional Job Details (if applicable) Qualifications: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.) * Bachelor's degree in social work, psychology, human services, or related field preferred. * 3-5 years of experience in a healthcare setting, or other industry with relevant skills and competencies. * A combination of education and experience may be substituted for requirements. Skills/Abilities/Competencies: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.) * Ability to communicate, verbally and in writing, clearly, compassionately, sensitively and in a health literate way, with colleagues, patients and their loved ones, in a complex clinical environment. * Flexible thinker, with ability to advocate for patients and families in a complex clinical environment, balancing the needs of the care team. * Excellent interpersonal service skills with demonstrated qualities of compassion, respect, calm demeanor, and strong emotional self-regulation via phone and in person, while assisting a wide range of customers with varying needs and concerns. * Excellent verbal, written and presentation skills; ability to effectively communicate with all levels of the organization (senior management and physician leadership to front-line staff) * Superior organizational skills, with the ability to function independently and effectively in a changing environment, develop timelines and meet deadlines. * Ability to continuously respect and value diversity. * Excellent mediation skills in a diverse and multicultural environment. * Experience managing multiple tasks in a fast-paced environment, prioritizing and meeting deadlines. * High level of sensitivity to confidential information. * Exhibits excellent organizational skills. * Excellent teamwork and collaboration skills. * Experience working with data and data tracking. * Computer Skills: Proficient in Microsoft Word, Excel, and PowerPoint. Supervisory Resonsibilities: List the number of FTEs supervised. * No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff. Fiscal Responsibility: Indicate financial "scope" information, i.e.: size of budget, volume, revenue, etc. * No direct budgetary responsibility. * Demonstrates fiscal responsibility by effectively using Mass General Brigham resources. Working Conditions: Describe the conditions in which the work is performed. * The duties require daily use of computer, telephone, printer and fax machine. * The employee is frequently required to sit; talk, hear, use hands to finger; handle; or feel; reach with hands and arms, and is occasionally required to stand and walk. * The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close and distance vision, and depth perception. * Possible local travel to Mass General Brigham sites. Remote Type Hybrid Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $56,992.00 - $82,992.00/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary The Employee Assistance Program (EAP) Counselor supports the mission of the EAP and provides employee assistance services to staff, employees, and their immediate family members across Mass General Brigham, as well as to employees of all affiliated client companies that have arranged for EAP services. These services include clinical assessment, short-term counseling and referral, establishment of community linkages and a provider network, case monitoring, and follow-up. Hybrid Schedule: This position will require at least 2 days onsite at Brigham and Women's Hospital and/or Mass General Hospital Essential Functions * Offers confidential behavioral health assessments, short-term counseling, crisis intervention, referrals, and follow-up support to employees and their household members. * Adheres to standard procedures, ensuring confidentiality, ethical conduct, and timely documentation for program evaluation. * Acts as a liaison between clients and supervisors with permission, and consults with managers and HR on employee or workgroup issues. * Works closely with Occupational Health, Employee Relations, and HR to address employee concerns and coordinate care. * Maintains and updates a network of internal and external referral resources to ensure high-quality support for clients. * Delivers orientations, well-being trainings, and workshops to promote EAP services and workplace mental health. * Participates in EAP organizations and ongoing training to stay current with best practices and regulations. Qualifications Education * Master's Degree Social Work required * Master's Degree Psychology required * Master's Degree Health & Human Services required Licenses and Credentials * Licensed Clinical Social Worker [LCSW - State License] * Licensed Mental Health Counselor [LMHC - State License] Experience * Clinical training and experience in chemical dependency 0-1 year preferred Knowledge, Skills and Abilities * - Proficient in crisis intervention techniques to support individuals in acute distress. * - Knowledgeable in conducting clinical assessments, including substance use evaluations and appropriate interventions. * - Experienced in providing grief counseling to individuals and families. * - Knowledgeable in motivational interviewing to encourage behavioral change. * - Competent in client assessment, referral processes, and follow-up care coordination. * - Familiar with the use of standardized clinical measurement tools (e.g., PHQ). * - Strong communication, interpersonal, and organizational skills. * - Ability to collaborate effectively with multidisciplinary teams while maintaining strict confidentiality. Additional Job Details (if applicable) Remote Type Hybrid Work Location 175 Cambridge Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $62,400.00 - $90,750.40/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Digital Adoption Specialist is responsible for designing, building, and maintaining high-quality in-app digital experiences using Whatfix to support user enablement and platform adoption across the enterprise. With a focus on key enterprise platforms of Workday and UKG, this role plays a critical part in simplifying complex business processes and empowering users through just-in-time, contextual guidance. The ideal candidate brings deep expertise in Whatfix content creation, strong process analysis skills, and a passion for improving the employee digital experience. While this role emphasizes support for Workday and UKG, it also contributes to digital adoption strategies for additional business systems such as Salesforce, ServiceNow, and custom applications. The Digital Adoption Specialist works cross-functionally with product managers, product owners, and application teams to deliver scalable, sustainable guidance that drives adoption and reduces support burden. This is an exciting time to join the DFCI Business Applications team as we drive critical digital transformation initiatives that power our entire organization. With cutting-edge platforms like Workday and UKG at the core, the team is shaping the future of how business processes and technology intersect. There's a unique opportunity to influence key enterprise systems, lead innovation in automation and integrations, and collaborate across diverse teams to deliver high-impact solutions. Join us to be part of a dynamic, fast-growing environment where your expertise directly accelerates organizational success and growth. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. **Primary Duties and Responsibilities** + Design and develop in-app content using Whatfix, including flows, smart tips, beacons, task lists, and knowledge content to support user adoption of enterprise platforms-with particular emphasis on Workday and UKG workflows. + Partner with business and application teams to understand key user journeys, identify friction points, and translate business processes into intuitive, self-guided learning experiences across multiple systems. + Maintain a centralized Whatfix content library ensuring accuracy, version control, and alignment with platform updates, especially during Workday and UKG release cycles. + Uphold standards for Whatfix content voice, tone, branding, and accessibility to ensure consistent user experiences across all supported platforms. + Leverage Whatfix analytics and user feedback to assess content performance, identify areas for improvement, and implement optimizations based on usage trends and adoption metrics. + Coordinate with change management and training teams to align Whatfix content with broader enablement strategies during system upgrades, feature rollouts, or process redesigns. + Provide internal consultation, training, and documentation to support new Whatfix authors and promote awareness of Whatfix capabilities. **Knowledge, Skills and Abilities** + Advanced proficiency in Whatfix authoring, tagging, content structuring, and analytics. + Strong understanding of enterprise business processes, especially as configured in Workday and UKG environments. + Ability to analyze complex workflows and distill them into user-friendly, in-app guidance with minimal disruption. + Excellent writing, editing, and UX-focused content development skills with close attention to clarity, consistency, and tone. + Proficiency in collaboration and stakeholder engagement across functional, technical, and leadership teams. + Familiarity with content governance, accessibility standards (e.g., WCAG), and digital adoption metrics. + Self-starter with a passion for digital enablement, employee experience, and continuous improvement. **Minimum Job Qualifications** + Bachelor's Degree required in a relevant field. + 5 years of experience in digital adoption, instructional design, technical communication, or enterprise software training. + Hands-on Whatfix experience building digital content for enterprise systems. + Proven experience supporting enterprise application platforms through digital adoption tools or end-user enablement initiatives. + Familiarity with other enterprise applications such as Workday and UKG is a strong plus. + Experience working in Agile environments and contributing to iterative product and content delivery cycles. + HTML/CSS knowledge and experience with browser extensions or JavaScript-based tagging frameworks are a plus. **License/Certification/Registration Required:** None **Supervisory Responsibilities:** No **Patient Contact:** None At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $138,000.00 - $158,100.00

Site: Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospice is also a vital part of our network, providing home-based services throughout Hampshire and Franklin counties. Job Summary The Psychiatric Counselor provides a variety of patient care activities, including individual and group counseling in the context of patients' treatment plans. This position reports to the Nurse Manager, Behavioral Health and operates within established organizational and departmental policies and procedures. Qualifications * BA or BS in Psychology or related field from an accredited school required * Current CPR certification required * CPI certification required within 90 days * Minimum of 1-3 years experience working with the mentally ill and substance abuse populations required Additional Job Details (if applicable) Remote Type Onsite Work Location 30 Locust Street Scheduled Weekly Hours 16 Employee Type Regular Work Shift Day (United States of America) Pay Range $18.41 - $26.27/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Child Life Specialist is responsible and accountable for planning and implementing therapeutic activities and programs to meet patient's psychosocial and developmental needs and facilitates the adjustment of children and their families to health care experiences. Responsibilities include program development for the assigned clinical area, management of fiscal and human resources, and collaboration with the multidisciplinary team. Promoting health equity and wrap around support, this full time clinical coverage role, with a home base in the Pediatric Emergency Department, will float and be a resource specialist for facilitation of high needs consults throughout this safety net hospital. The Child Life Specialist ensures that comprehensive services are provided to minimize the negative impact of trauma, illness and hospitalization by addressing the emotional, cognitive, and developmental needs of patients and families throughout the healthcare experience. Position: Float Resource Child Life Specialist Department: Child Life Schedule: Full Time JOB REQUIREMENTS EDUCATION: Baccalaureate degree in child life or closely related field with 2+years of experience in child life setting required. Masters preferred. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Certification as a child life specialist is required. EXPERIENCE: Completion of child life internship (600 hours) under the direct supervision of a certified child life specialist required. ESSENTIAL RESPONSIBILITIES / DUTIES: Role Responsibilities: (these are a general summary and not all inclusive) Seeking experienced Certified Child Life Specialist -pursuing an innovational role and approach to care. Assists patients and families in coping with illness and hospitalization. Comfort with diversity, an array of illnesses and diagnosis as well as cultures. Comfort with all developmental ages ranging infancy through young adult. Strong interpersonal skillset with the ability to be flexible and multitask throughout the duration of shifts. Ability to prioritize, take initiative, and be self-motivated. Resourcefulness while providing developmentally appropriate preparation and education to patients and families regarding their healthcare experiences. Documents and maintains updated patient information pertaining to services provided. Collaborates with the interdisciplinary team in an effort to support a family centered care approach to services. Provides individualized therapeutic interventions to assist with support of emotional, cognitive, and developmental needs. Normalizes environment to reduce impact of healthcare experiences on development and coping. Provides legacy and bereavement support for patients and families encountering grief as needed. Provides program development for the assigned clinical area. Maintains an appropriate, safe and supportive environment for children and families in the patient care setting. Participates in meetings included but not limited to; patient care rounding, unit(s) meetings and child life staff meeting. Works alongside manager and child life staff pertaining to donations, budget for resources and supply needs. Participates in volunteer and student training, support and supervision. Adheres to infection control policy set forth by institution. Preferred strong knowledge of hospital practices, procedures and medical terminology. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Compensation Range: $49,500.00- $71,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Mental Health Specialist is a member of the multidisciplinary psychiatric patient treatment team. The MHS implements clinical care responsibilities in accordance with inpatient psychiatry department policies, procedures and standards under the supervision of a psychiatric registered nurse. The Mental Health Specialist must be able to demonstrate the knowledge and skills necessary to provide care appropriate to patients from ages 18 and above. The Mental Health Specialist must possess the knowledge and ability to gather data reflective of the patient's age and developmental level in determining treatment needs. Position: Mental Health Specialist Department: Brockton Inpatient Schedule: Part Time ESSENTIAL RESPONSIBILITIES / DUTIES: * At the beginning of shift, attends shift report, reads all progress notes, test results and other patient data to determine patient status for past several shifts. * Reviews and implements treatment plan/behavior management plan to achieve patient goals * Reads treatment plans and daily mental status assessments on patients to ensure consistent and accurate delivery of care * Meets with patient early in shift to review the schedule for the day * During the shift, talks with patient about mental status, behavior and progress patient is making towards identified treatment and discharge goals * Throughout the shift, reports pertinent information to charge RN such as: Level of safety; Changes in behavior; Increase in agitation; Physical complaints or any signs of physical illness; Vital signs, intake and output, activity of daily living status * Gives observation and input regarding the patient to Nurse Manager/Charge RN when unable to communicate directly at treatment team meetings * Shares observations and pertinent information with social worker, clinical colleagues, and patient family/caregivers * Documents patient activities, behavior and mental status each shift as it relates to the problem list and treatment plan * Conducts individual contacts with patient throughout shift to introduce self and review patient needs * Identifies patients teaching needs and reports them to the RN * Identifies issues related to progress towards discharge or any barriers to discharge * Encourages participation in therapeutic group programs and individualize behavior plans * Provides patient/family education and supports regarding milieu programming, goals of hospitalization and therapeutic interventions in support of meeting those goals * Participates in crisis intervention through the use of verbal and physical de-escalation of potentially unsafe or aggressive behavior per CPI technique and seclusion/restraint policies/procedures * Conducts patient safety checks as assigned to monitor both individual patient safety as well as unit mood and rising acuity concerns in the milieu * On admission, conducts and/or assists RN with patient search for contraband, vital signs, height, weight and orientation to the unit * Clarifies and implements unit rules indicated in patient handbook * Continuously evaluates patient progress toward goals clearly evident in documentation, participation in treatment planning, shift report and report to charge RN * Provides constructive peer feedback * Orients new staff to unit under the direction of the RN * Assists RN in administering physical care and personal hygiene measures to assigned patients as appropriate * Serves as role model for other mental health counselors * Leads and co-leads therapeutic process oriented and activity groups * Preserves patient rights relative to all aspects of patient care * Attends and participates in unit-based meetings and reads minutes when absent * Completes annual mandatory education and accepts responsibility for developing education plan in meeting learning needs with nurse manager * Demonstrates ability to accept and respond to feedback regarding clinical and professional issues from peers and nurse manager and utilizes the feedback to improve practice and skill * Promotes improvement of unit program through individual, committee, or quality assurance activities i.e., completing patient profiles, task force membership, quality assurance monitoring, and unit based supporting activities * Assists in maintaining a clean, safe and respectful environment * Demonstrates assertive, professional and constructive communication to other members of the healthcare team and demonstrates overall teamwork spirit * Utilizes professional problem-solving techniques to manage conflict * Must adhere to all of BMC's Values and Behavioral Standards Must be able to work rotating weekends and holidays required (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Bachelor's degree OR HS Diploma/GED and 2 year's experience in the mental health/related field OR Mental Health Specialist certificate CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Current BLS Certificate Required EXPERIENCE: Patient care skills acquired through one year of previous direct patient care experience preferred. KNOWLEDGE, SKILLS & ABILITIES (KSA): * Demonstrated skill in developing helpful relationships with patients, families and staff * Ability to use a variety of medical equipment necessary in the delivery of quality patient care * Has the skills and knowledge to provide care to the age groups of the population served including: * knowledge of growth and development * provide age appropriate communication Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Mental Health Specialist is a member of the multidisciplinary psychiatric patient treatment team. The MHS implements clinical care responsibilities in accordance with inpatient psychiatry department policies, procedures and standards under the supervision of a psychiatric registered nurse. The Mental Health Specialist must be able to demonstrate the knowledge and skills necessary to provide care appropriate to patients from ages 18 and above. The Mental Health Specialist must possess the knowledge and ability to gather data reflective of the patient's age and developmental level in determining treatment needs Position: Mental Health Specialist (Brockton) Department: Brockton IP 3 Schedule: Part time ESSENTIAL RESPONSIBILITIES / DUTIES: * At the beginning of shift, attends shift report, reads all progress notes, test results and other patient data to determine patient status for past several shifts. * Reviews and implements treatment plan/behavior management plan to achieve patient goals. * Reads treatment plans and daily mental status assessments on patients to ensure consistent and accurate delivery of care. * Meets with patient early in shift to review the schedule for the day. * During the shift, talks with patient about mental status, behavior and progress patient is making towards identified treatment and discharge goals. * Throughout the shift, reports pertinent information to charge RN such as: Level of safety Changes in behavior Increase in agitation Physical complaints or any signs of physical illness Vital signs, intake and output, activity of daily living status. * Gives observation and input regarding the patient to Nurse Manager/Charge RN when unable to communicate directly at treatment team meetings. * Shares observations and pertinent information with social worker, clinical colleagues, and patient family/caregivers. * Documents patient activities, behavior and mental status each shift as it relates to the problem list and treatment plan. * Conducts individual contacts with patient throughout shift to introduce self and review patient needs. * Identifies patients teaching needs and reports them to the RN. * Identifies issues related to progress towards discharge or any barriers to discharge. * Encourages participation in therapeutic group programs and individualize behavior plans. * Provides patient/family education and supports regarding milieu programming, goals of hospitalization and therapeutic interventions in support of meeting those goals. * Participates in crisis intervention through the use of verbal and physical de-escalation of potentially unsafe or aggressive behavior per CPI technique and seclusion/restraint policies/procedures. * Conducts patient safety checks as assigned to monitor both individual patient safety as well as unit mood and rising acuity concerns in the milieu. * On admission, conducts and/or assists RN with patient search for contraband, vital signs, height, weight and orientation to the unit. * Clarifies and implements unit rules indicated in patient handbook. * Continuously evaluates patient progress toward goals clearly evident in documentation, participation in treatment planning, shift report and report to charge RN. * Provides constructive peer feedback. * Orients new staff to unit under the direction of the RN. * Assists RN in administering physical care and personal hygiene measures to assigned patients as appropriate. * Serves as role model for other mental health counselors. * Leads and co-leads therapeutic process oriented and activity groups. * Preserves patient rights relative to all aspects of patient care. * Attends and participates in unit-based meetings and reads minutes when absent. * Completes annual mandatory education and accepts responsibility for developing education plan in meeting learning needs with nurse manager. * Demonstrates ability to accept and respond to feedback regarding clinical and professional issues from peers and nurse manager and utilizes the feedback to improve practice and skill. * Promotes improvement of unit program through individual, committee, or quality assurance activities i.e., completing patient profiles, task force membership, quality assurance monitoring, and unit based supporting activities. * Assists in maintaining a clean, safe and respectful environment. * Demonstrates assertive, professional and constructive communication to other members of the healthcare team and demonstrates overall teamwork spirit. * Utilizes professional problem-solving techniques to manage conflict. * Must adhere to all of BMC's Values and Behavioral Standards. * Must be able to work rotating weekends and holidays required. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: * Bachelor's degree OR HS Diploma/GED and 2 year's experience in the mental health/related field OR Mental Health Specialist certificate CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: * Current BLS Certificate Required EXPERIENCE: * Patient care skills acquired through one year of previous direct patient care experience preferred. KNOWLEDGE, SKILLS & ABILITIES (KSA): * Demonstrated skill in developing helpful relationships with patients, families and staff * Ability to use a variety of medical equipment necessary in the delivery of quality patient care * Has the skills and knowledge to provide care to the age groups of the population served including: knowledge of growth and development and providing age appropriate communication Compensation Range: $18.99- $26.68 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Mental Health Specialist is a member of the multidisciplinary psychiatric patient treatment team. The MHS implements clinical care responsibilities in accordance with inpatient psychiatry department policies, procedures and standards under the supervision of a psychiatric registered nurse. The Mental Health Specialist must be able to demonstrate the knowledge and skills necessary to provide care appropriate to patients from ages 18 and above. The Mental Health Specialist must possess the knowledge and ability to gather data reflective of the patient's age and developmental level in determining treatment needs Position: Mental Health Specialist Department: Brockton IP 1 Schedule: Part Time ESSENTIAL RESPONSIBILITIES / DUTIES: * At the beginning of shift, attends shift report, reads all progress notes, test results and other patient data to determine patient status for past several shifts. * Reviews and implements treatment plan/behavior management plan to achieve patient goals * Reads treatment plans and daily mental status assessments on patients to ensure consistent and accurate delivery of care * Meets with patient early in shift to review the schedule for the day * During the shift, talks with patient about mental status, behavior and progress patient is making towards identified treatment and discharge goals * Throughout the shift, reports pertinent information to charge RN such as: Level of safety Changes in behavior Increase in agitation Physical complaints or any signs of physical illness Vital signs, intake and output, activity of daily living status * Gives observation and input regarding the patient to Nurse Manager/Charge RN when unable to communicate directly at treatment team meetings * Shares observations and pertinent information with social worker, clinical colleagues, and patient family/caregivers * Documents patient activities, behavior and mental status each shift as it relates to the problem list and treatment plan * Conducts individual contacts with patient throughout shift to introduce self and review patient needs * Identifies patients teaching needs and reports them to the RN * Identifies issues related to progress towards discharge or any barriers to discharge * Encourages participation in therapeutic group programs and individualize behavior plans * Provides patient/family education and supports regarding milieu programming, goals of hospitalization and therapeutic interventions in support of meeting those goals * Participates in crisis intervention through the use of verbal and physical de-escalation of potentially unsafe or aggressive behavior per CPI technique and seclusion/restraint policies/procedures * Conducts patient safety checks as assigned to monitor both individual patient safety as well as unit mood and rising acuity concerns in the milieu * On admission, conducts and/or assists RN with patient search for contraband, vital signs, height, weight and orientation to the unit * Clarifies and implements unit rules indicated in patient handbook * Continuously evaluates patient progress toward goals clearly evident in documentation, participation in treatment planning, shift report and report to charge RN * Provides constructive peer feedback * Orients new staff to unit under the direction of the RN * Assists RN in administering physical care and personal hygiene measures to assigned patients as appropriate * Serves as role model for other mental health counselors * Leads and co-leads therapeutic process oriented and activity groups * Preserves patient rights relative to all aspects of patient care * Attends and participates in unit-based meetings and reads minutes when absent * Completes annual mandatory education and accepts responsibility for developing education plan in meeting learning needs with nurse manager * Demonstrates ability to accept and respond to feedback regarding clinical and professional issues from peers and nurse manager and utilizes the feedback to improve practice and skill * Promotes improvement of unit program through individual, committee, or quality assurance activities i.e., completing patient profiles, task force membership, quality assurance monitoring, and unit based supporting activities * Assists in maintaining a clean, safe and respectful environment * Demonstrates assertive, professional and constructive communication to other members of the healthcare team and demonstrates overall teamwork spirit * Utilizes professional problem-solving techniques to manage conflict * Must adhere to all of BMC's Values and Behavioral Standards * Must be able to work rotating weekends and holidays required (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: * Bachelor's degree OR HS Diploma/GED and 2 year's experience in the mental health/related field OR Mental Health Specialist certificate CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: * Current BLS Certificate Required EXPERIENCE: * Patient care skills acquired through one year of previous direct patient care experience preferred. KNOWLEDGE, SKILLS & ABILITIES (KSA): * Demonstrated skill in developing helpful relationships with patients, families and staff * Ability to use a variety of medical equipment necessary in the delivery of quality patient care * Has the skills and knowledge to provide care to the age groups of the population served including: * knowledge of growth and development * provide age appropriate communication Compensation Range: $18.99- $26.68 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.