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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Boston, MA | $60,178 | $28.93 |
| 2 | Austin, TX | $47,068 | $22.63 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Loan Services Representative | $137,746 | $66 | - |
| 2 | Customer Service Senior Associate | $100,820 | $48 | - |
| 3 | Customer Service Expert | $99,153 | $48 | - |
| 4 | Customer Service Executive | $85,696 | $41 | - |
| 5 | Telephone Sales Representative | $83,744 | $40 | - |
| 6 | Customer Relationship Specialist | $83,352 | $40 | - |
| 7 | Field Service Representative Lead | $82,445 | $40 | - |
| 8 | System Service Representative | $82,154 | $40 | - |
| 9 | Senior Representative | $79,901 | $38 | - |
| 10 | Agent | $76,266 | $37 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Roswell Park | $53,907 | $26 | - |
| 2 | Brigham and Women's Hospital | $53,626 | $26 | 17 |
| 3 | Dana-Farber Cancer Institute | $53,105 | $26 | - |
| 4 | Massachusetts General Hospital | $50,731 | $24 | 1 |
| 5 | Beth Israel Deaconess Medical Center | $49,429 | $24 | - |
| 6 | Tufts Medical Center | $47,353 | $23 | - |
| 7 | UMass Memorial Health | $45,535 | $22 | 8 |
| 8 | Baystate Health | $41,680 | $20 | - |
| 9 | Spaulding Rehabilitation Hospital | $41,394 | $20 | - |
| 10 | Novant Health | $33,577 | $16 | 30 |
| 11 | Lahey Hospital & Medical Center | $33,259 | $16 | - |
| 12 | University Health | $33,200 | $16 | 11 |
| 13 | Johns Hopkins Medicine | $33,010 | $16 | 28 |
| 14 | Newton-Wellesley Hospital | $32,910 | $16 | - |
| 15 | Henry Ford Health System | $32,905 | $16 | - |
| 16 | Children's Hospital of Philadelphia | $32,610 | $16 | 1 |
| 17 | Phoebe Putney Memorial Hospital Inc | $32,314 | $16 | 1 |
| 18 | Nationwide Children's Hospital | $31,466 | $15 | 3 |
| 19 | Sanford Health | $31,130 | $15 | 16 |
| 20 | WellSpan Health | $30,407 | $15 | 11 |